Course Outline

Faculty Name Designation / Asst Professor

Department, SOB
Course Name Quality Tool kit for Managers Course Code

Course Description:
Quality Philosophies-Quality Leadership-Quality Awards and ISO 9000Quality Tools- Quality
Function Deployment-Six Sigma-Design for Six Sigma-Lean Management

Step 0: At the end of the course, the student will be able to:
CO1: Recognize to quality tool kits for products in industry

U CO2:Use principles and philosophies of quality management

CO3: Examine statistical process control

CO4: Assess tools and techniques for quality management

CO5: Sy CO5:Stematize quality systems organizing and implementation

Step 1: Preparation of course outcomes (COs) assessment table:

Cos Knowledge Assessment tools

level CAT Quiz (IA) Assignment End semester Target
1 (IA) exam

CO1 K2 60 40 20
CO2 K2 , K3 40 50 20
CO3 K4 30 50 20
CO4 K3 30 20
CO5 K4 20
Total 100 100 100 100
It is see that efforts are to be taken to achieve the following level of knowledge i.e., K2, K3,K4,K6 through this
course. (K1-Remembering, K2-Understanding, K3-Applying, K4-Analyzing, K5-Evaluating, K6-Creating)

Step 2: Course outcomes (COs) and Program Outcome Mapping

Page 1 of 5
 CO/PO Mapping
(S/M/W indicates strength of correlation) S-Strong, M-Medium, L-Low
COs Programme Outcomes(POs)
PO1 PO2 PO3 PO4 PO5 PO6 PO7 PO8 PSO1 PSO2

CO1 M M M S
CO2 M M M M M S
CO3 M S M S
CO4 M S M
CO5 M M S M

Books/Journals and Websites

RECOMMENDED TEXT BOOK AUTHOR & PUBLICATION
Nancy R. Tague’s The Quality Toolbox, Second Edition, ASQ Quality Press

SUPPLEMENTARY READINGS Authors L. SUGANTHI, ANAND A.

SAMUEL
Publisher PHI Learning Pvt. Ltd., 20
Author P. N. MUKHERJEE
Edition illustrated
Publisher PHI Learning Pvt. Ltd., 2006

Quizzes/Assignment/Project:
Assignments 1 Module I Module II
Quizz Module III Module IV
Assignment 2 Module V

Course Outline (lecture-wise):

Lecture Topics to be discussed Readings CO
achieveme
nt
Module I: INTRODUCTION TO QUALITY TOOL KIT

1 Quality – vision, mission and policy statements. Nancy R. Tague’s The Quality Toolbox CO1
Customer Focus – customer perception of
quality,.

2 Translating needs into requirements, customer Nancy R. Tague’s The Quality Toolbox CO1
retention.
3 Dimensions of product and service quality. Cost Nancy R. Tague’s The Quality Toolbox CO1
of quality
4 Some practical examples Nancy R. Tague’s The Quality Toolbox CO1
Module II:
PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT

Page 2 of 5
Lecture Topics to be discussed Readings CO
achieveme
nt
5 Overview of the contributions of Deming, Juran Nancy R. Tague’s The Quality Toolbox CO2
Crosby, Masaaki Imai, Feigenbaum, Ishikawa,
Taguchi techniques –
6 Explanation of Deming, Nancy R. Tague’s The Quality Toolbox CO2
7 Juran Crosby, Masaaki Imai Nancy R. Tague’s The Quality Toolbox CO2
8 Feigenbaum, Ishikawa, Taguchi techniques Nancy R. Tague’s The Quality Toolbox CO2
9 Introduction, loss function, parameter and Nancy R. Tague’s The Quality Toolbox CO2
tolerance design, signal to noise ratio.
10 Concepts of Quality circle, Nancy R. Tague’s The Quality Toolbox CO2
11 Japanese 5S principles and 8D methodology. Nancy R. Tague’s The Quality Toolbox CO2

Module III STATISTICAL PROCESS CONTROL

12 Meaning and significance of statistical Nancy R. Tague’s The Quality Toolbox CO3
process control (SPC)
13 construction of control charts for variables Nancy R. Tague’s The Quality Toolbox CO3
and attributed. Process capability
14 Mean Chart (X chart) with numerical examples Nancy R. Tague’s The Quality Toolbox CO3
15 R Chart with numerical examples Nancy R. Tague’s The Quality Toolbox CO3
16 P chart with numerical examples Nancy R. Tague’s The Quality Toolbox CO3
17 C chart with numerical examples Nancy R. Tague’s The Quality Toolbox CO3
18 meaning, significance and measurement – Six Nancy R. Tague’s The Quality Toolbox CO3
sigma
19 concepts of process capability .Reliability Nancy R. Tague’s The Quality Toolbox CO3
concepts – definitions,
20 reliability in series and parallel, product life Nancy R. Tague’s The Quality Toolbox CO3
characteristicscurve.
21 Total productive maintenance (TMP), Nancy R. Tague’s The Quality Toolbox CO3
Terotechnology.
22 Business process Improvement (BPI)– Nancy R. Tague’s The Quality Toolbox CO3
23 principles, applications, reengineering process, Nancy R. Tague’s The Quality Toolbox CO3
benefits and limitations.

Module IV TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT

Page 3 of 5
Lecture Topics to be discussed Readings CO
achieveme
nt
24 Quality functions development (QFD) – Nancy R. Tague’s The Quality Toolbox CO4
Benefits, Voice of customer, information
organization,

.
25 House of quality (HOQ), , QFD process Nancy R. Tague’s The Quality Toolbox CO4
Building a HOQ Nancy R. Tague’s The Quality Toolbox CO4
26 Failure mode effect analysis (FMEA) – Nancy R. Tague’s The Quality Toolbox CO4

27 requirements of reliability, failure rate, FMEA Nancy R. Tague’s The Quality Toolbox CO4
stages, design, process and documentation
28 Seven Tools (old & new). Nancy R. Tague’s The Quality Toolbox CO4
29 Bench marking and POKA YOKE. Nancy R. Tague’s The Quality Toolbox CO4

Module V QUALITY SYSTEMS ORGANIZING AND IMPLEMENTATION

30 quality management systems – guidelines for Nancy R. Tague’s The Quality Toolbox CO5
performance
31 Making the commitment to total quality, , Nancy R. Tague’s The Quality Toolbox CO5
selfassessment processes, ,
32 organizational culture and total quality, Nancy R. Tague’s The Quality Toolbox CO5
33 change management, sustaining the quality Nancy R. Tague’s The Quality Toolbox CO5
organization
34 Implementing ISO 9000 Nancy R. Tague’s The Quality Toolbox CO5
35 ISO 14000 Nancy R. Tague’s The Quality Toolbox CO5
36 Bald ridge, and six sigma, a view toward the Nancy R. Tague’s The Quality Toolbox CO5
future.

37 improvements. Quality Audits. TQM Nancy R. Tague’s The Quality Toolbox CO5
culture,
38 Leadership – quality council, employee Nancy R. Tague’s The Quality Toolbox CO5
39 involvement,motivation, Nancy R. Tague’s The Quality Toolbox CO5
40 empowerment, recognition and reward - TQM Nancy R. Tague’s The Quality Toolbox CO5
framework, benefits, awareness

Page 4 of 5
Page 5 of 5