Department of Transport Abudhabi Sustainablility Report 2014

Department
of Transport
Abu Dhabi
Sustainability Report 2014

2 Department of Transport Abu Dhabi Sustainability Report 2014
Department of Transport Abu Dhabi Sustainability Report 2014 3
“Abu Dhabi’s vision for the

future calls for nothing
less than a world-class,
sustainable transport system –
one that sets a global
standard for efficient services,
integrated technologies, and
innovative policies.”
Abu Dhabi Surface Transport Master Plan
Contents A Message from the Chairman 5

About DoT 6
DoT Vision, Mission, and Values 6
Roles and Responsibilities 6
2014 Performance Highlights 9
Chapter One: Congestion Relief 18
Promoting Smarter Travel Choices 20
Supporting Active Travel 22
Transport Growth to Mitigate Congestion 24
Improving Congestion through Traffic Flow Solutions 28
Chapter Two: Safety and Security 32
A Safe Transportation Network 34
Project Safety 37
Chapter Three: Level of Service 40
Supporting Modal Shift through Quality of Service 42
Putting the Customers First 43
Chapter Four: Economic Return 46
Supporting Economic Growth and Diversification through Sector Development 48
DoT’s Economic Impact 51
Chapter Five: Organisational Excellence 54
Strategic Management and Direction 56
Achieving Excellence in Human Resources Management 57
Chapter Six: Environmental Stewardship 60
Innovating Environmental Solutions for an Efficient Transport System 62
Strategic Management of Environmental Impact in the Transport Sector 64
Internal Environmental Performance 65
Appendix A: Commitments and Achievements 68
Appendix B: Report Parameters 70
Appendix C: Stakeholders 71
Appendix D: Governance and Corporate Structures 72
Appendix E: Acronyms 74
Appendix F: External Assurance Report 75
Appendix G: GRI G4 Content Index 77
A Message from the Chairman The Department of Transport’s sixth annual sustainability report, themed “embedding
excellence in everything that we do”, is a reaffirmation of our commitment to
sustainability. The report provides us with a valuable opportunity to reflect on the
progress being made by the DoT, and its stakeholders, to create a sustainable Emirate of
Abu Dhabi, through the development and operation of a world-class transport system.
The year 2014 has witnessed Abu Dhabi’s continued development and growth towards
its vision to create a confident, secure society and to build a sustainable, open, and
globally competitive economy. The DoT in Abu Dhabi strives to realise the Emirate’s
vision of sustainable development and growth through its unrelenting commitment to
excellence in sustainability management.
Our sustainability management framework provides direction for our organisation to

focus on improving our performance in the areas that matter the most: congestion
relief; transport safety and security; quality of service; economic return; organisational
excellence and environmental stewardship.
Building on the progress made in 2014, I am confident that we can achieve the
ambitious plans we have for the future. Our success will depend, among other factors,
upon the support of our stakeholders. Hence, we will work together to make smarter
travel choices to ensure the economic growth, quality of life and environmental
sustainability of the Emirate.
I look forward to engaging with you further on the journey towards our vision of a
transport system that supports a sustainable Emirate of Abu Dhabi.
Thank you,
Sultan Bin Tahnoon

Chairman
{GRI G4-1}
About DoT
Vision
To deliver an effective transport system that contributes to the economic growth, quality
of life, and environmental sustainability of the Emirate of Abu Dhabi.
Mission
To regulate, plan, and develop an efficient and well-integrated transport system that
serves the public interest by enhancing mobility and delivering safe, secure, and
environmentally responsible aviation, maritime, public transport, and highways sectors.
Values
Excellence Commitment
DoT continuously strives to distinguish DoT takes ownership of its objectives and
itself by delivering results of the is fully accountable for achieving them.
highest quality.
Cooperation
Integrity DoT values teamwork and strives to
DoT applies the highest legal, ethical, and forge lasting partnerships with its
moral standards to its work. stakeholders amidst an enduring
atmosphere of mutual respect.
Transparency
DoT ensures the highest level of
transparency in its internal and external
interactions by behaving, at all times, with
fairness and openness.
Efficiency
DoT is committed to continually improve
efficiency by responsibly managing its
resources in establishing shared goals.
{GRI G4-56}
{GRI G4-4} {GRI G4-8}
Roles and Responsibilities Although DoT gave a great deal of energy vehicles moving through airspace and
In pursuit of its vision to deliver an and resources to these first two roles waterways and roads, there must be rules
effective transport system for the in its first years of operation, it is now to govern their activity so that everyone
Emirate of Abu Dhabi, DoT takes on four in the process of transferring more of can move safely and efficiently. As a
main roles: that of developer, operator, its responsibilities as a developer and planner, DoT must view the transport
regulator, and planner. In these roles, it an operator to other entities, so that it system in its entirety and set its direction
works with three main sectors – aviation, may focus more on its roles as regulator to ensure that the activity of its various
maritime, and surface transport (which and planner. As a regulator, DoT creates sectors and subsectors is coordinated
encompasses roads, freight, and public and enforces laws to make the system and aligned to meet the needs and realise
transportation). As a developer, it better – safer, more efficient, and more the long-term goals of the Emirate. Since
builds the infrastructure to expand the sustainable. It sets environmental and our inception in 2006, we have developed
capacity of the transport system – e.g. safety standards for different types of five master plans that designate the roles,
roads, parking facilities, bus stations, vehicles (e.g. buses, taxis, trucks, and responsibilities, and trajectory for each of
and railways. As an operator, it provides private cars) and infrastructure. And it the transport modes and specific sectors.
three key services – public buses, parking creates laws to organise how transport
management and ferries. corridors are shared – with many different
{GRI G4-4} {GRI G4-8}
Planning Development Operation Regulation
Viewing the transport system Building and maintaining the Providing transportation Creating and enforcing laws
in its entirety and setting its infrastructure for the transport services. to make the transport system
direction to ensure that the system – e.g. roads, parking better – safer, more efficient,
activity of its various sectors facilities, bus stations, railways, and more sustainable, in line
and subsectors is coordinated ports and airports. with national regulations set
and aligned to meet the needs out by the UAE General Civil
and realise the long-term goals Aviation Authority (GCAA)
of the Emirate. and the Federal Transport
Authority (FTA) for land and
maritime transport.
Aviation DoT is the primary entity Abu Dhabi Airports (ADA) Etihad Airways is the national DoT creates the laws and Abu
responsible for planning the heads the development of airline of Abu Dhabi, one of two Dhabi Police enforces them.
transport network. aviation infrastructure. flag carriers in the UAE.
Maritime DoT is the primary entity Abu Dhabi Ports Company DoT operates two ferries DoT creates the laws and Abu
responsible for planning the (ADPC) is responsible for the to and from Delma Island. Dhabi Police enforces them.
transport network. development of ports. In addition, many private
companies operate cruise
liners, container vessels,
and jet ski services in Abu
Dhabi waters.
Surface Rail DoT is the primary entity Etihad Rail manages the Etihad Rail operates freight DoT creates the laws and Abu
Transport responsible for planning the development and construction rail services between Shah, Dhabi Police enforces them.
transport network. of the regional freight and Habshan and Ruwais.
passenger railway network.
Roads and DoT is the primary entity Musanada is charged with DoT operates parking services. DoT creates the laws and Abu
Parking responsible for planning the developing and maintaining Dhabi Police enforces them.
transport network. the road network, and
Municipalities are responsible
for parking infrastructure.
Public DoT is the primary entity DoT is responsible for the TransAD manages the taxi DoT creates the laws and Abu
Transport responsible for planning the development of public transport sector, and DoT Dhabi Police enforces them.
transport network. transport infrastructure, operates bus services.
including bus stations and
the tram, Metro and Light Rail
Transit (LRT) lines.
Memberships {GRI G4-15 – G4-16}

• Founding member of the Abu Dhabi
Sustainability Group.
• Member of the International Association
for Public Transport and signatory
member of the Charter on Sustainable
Development.
• Organisational stakeholder of the Global
Reporting Initiative.
2014 Performance Highlights
7%
increase in the number Launch of carpooling
11%
increase in Emiratisation rate
of bus routes website
Introduction of new road Doubling of the

13%
increase in cargo handled
freight safety standards number of family taxis by Abu Dhabi airports
Executive Council
approval of Walking and
6%
increase in the number of
21%
decrease in road
Cycling Master Plan controlled parking spaces incident injuries
Installation of Vehicle
8%
decrease in direct energy
Launch of Darb
mobile application
Actuated signal timings consumption by DoT
across Abu Dhabi City
Introduction of Customer
4%
increase in percentage of Initiation of feasibility study
20%
increase in number of passengers
Relationship Management female management for Low Emission Zone served by Abu Dhabi airports
(CRM) system
Sustainability Management at DoT DoT’s commitment to sustainability

is central to its efforts to deliver a
for developing the Emirate’s cities,
in line with economic forecasts,
transport system that will support population estimates, and demand
Abu Dhabi’s vision for the future. for real estate. The Urban Planning
Sustainability is at the core of the Vision sets out four goals for the
Abu Dhabi Economic Vision 2030 Emirate’s environmental, social,
and the Abu Dhabi Urban Planning cultural, and economic sustainability:
Vision 2030, which set the strategy
1 To create a sustainable Emirate that protects and enhances the environment

and natural resources for present and future generations.
2 To raise the standard of living for all people living in and visiting the Emirate,
through the creation of vibrant, mixed-use communities and the provision of
a diverse range of housing.
3 To protect and enhance Emirati and Arab culture and traditions while
embracing contemporary living and respecting the diverse cultures of all who
reside in and visit Abu Dhabi.
4 To support and enable growth in, and the diversification of, Abu Dhabi’s
economy to transform Abu Dhabi into a global capital city to provide greater
opportunities for all.
This vision for the future calls for nothing the measurement and management of
less than a world-class, sustainable our most material sustainability issues.
transport system – one that sets a global Our Sustainability Management Working
standard for efficient services, integrated Team, which has representatives from
technologies, and innovative policies. all departments of the organisation,
Sustainability management provides a holds responsibility for the planning,
structure to organise and enhance our implementation and periodic review
approach to realising such a transport of sustainability initiatives to enhance
system. Our sustainability framework our performance for each area of our
captures our ultimate sustainability framework.
objectives, and provides a structure for
Sustainability Policy
DoT adopted a formal organisational
Sustainability Policy in early 2012. The
policy provides guiding principles for
all of DoT’s strategies, policies, plans,
and operations, with the objective of
incorporating sustainability into DoT’s
internal processes and into the transport
sector as a whole. DoT’s Sustainability
Policy can be accessed at this link:
www.dot.abudhabi.ae/en/info/policy_
and_approach
Sustainability Framework
In supporting sustainable
development within Abu Dhabi Sustainable Development
Emirate through its role as a
“Development that meets the needs of the present without
planner, regulator, operator, and
compromising the ability of future generations to meet their own
developer of the Emirate’s transport
needs.”
system, DoT uses the following
1987 Brundtland Commission
definitions as guideposts:
Sustainable Transport
A transport system that meets the needs of today’s customers
while managing resources and planning infrastructure in
anticipation of the needs of future customers.
DoT’s sustainability framework captures its approach to developing a sustainable

transport network. The framework provides the scaffolding for the organisation to
measure and manage its performance in an integrated way and to find and capitalise on
opportunities for smart growth. The framework builds on the organisation’s five strategic
objectives, and includes an additional focus area for environmental sustainability in
alignment with the three pillars of sustainable development, and in accordance with
international sustainability management guidelines.
Congestion Relief Safety and Security Level of Service

Providing transportation options that Developing policies and educational Increasing reliability and comfort of our
encourage the uptake of public transport initiatives that increase safety and services and maintaining open channels
while addressing sources of congestion encourage best practices in DoT internal of communication and engagement with
though infrastructure development and operations and throughout the transport our customers.
parking control. system, and enforcing compliance
internally and among contractors.
Economic Return Organisational Excellence Environmental Stewardship*

Building a globally competitive DoT grounds its strategy in the Abu Environmental stewardship accompanies
transportation system that facilitates Dhabi 2030 Vision. The development the accomplishment of DoT’s five
economic growth and makes optimal use and regulation of a strong and efficient strategic objectives. Achievement of
of government funds for public benefit. transportation network in support of this these objectives makes the transport
vision demands excellence from all of system more efficient, allowing for
DoT’s employees. DoT therefore seeks to the conservation of resources and
attract, retain, and train an exceptional the reduction of emissions. We are
workforce. accelerating our progress towards
environmental sustainability by measuring
and minimising our environmental impact
while integrating cleaner technologies into
the transportation system and increasing
environmental awareness.
*‘Environmental Stewardship’ is not a component of
DoT’s five strategic objectives. It is included in DoT’s
sustainability framework to represent international
best practices for sustainability reporting.
Sustainability Management Working Team

(SMWT): Integration of Sustainability into
Management and Operations
DoT’s Sustainability Management Working performance. in a number of intensive workshops,

Team (SMWT) is the formal coordinating • Maintain a meaningful dialogue with drawing on the knowledge of external
body of sustainability management within stakeholders, seeking to cooperate to speakers and consultants, and covering
the organisation. In 2014, the SMWT further enhance the sustainability of key sustainability management topics
was composed of 20 members from Abu Dhabi’s transport system. such as public reporting, sustainability
14 divisions, with the director of the performance management, stakeholder
Environment Health and Safety (EHS) dialogue and awareness building.
One of the most important roles of the
division serving as the chairman. The
SMWT is building a culture of sustainability In 2014, three workshops were provided
goals of the SMWT are to:
at DoT. Since its creation, the group has to the group on sustainability reporting,
• Champion and embed sustainability into coordinated a number of sustainability the role of DoT within the Abu Dhabi
DoT’s strategy, management systems awareness sessions for DoT’s employees Sustainability Group, and green building
and operations. to gain a deeper understanding of key based on the Leadership in Energy and
• Identify and implement sustainability sustainability issues; these trainings have Environmental Design (LEED) program.
initiatives that will accelerate. spurred interest and action from many
sustainability performance gains departments to adopt sustainability
• Ensure that DoT regularly reports principles in their workplace.
publicly on its sustainability
The SMWT itself has also participated
Divisions represented in the SMWT:

• Aviation • Corporate Strategic Planning and • EHS
• Maritime Performance Management • Public Relations
• Main Roads • Organisational Development • Public Transport
• Freight • Support Services • Bus Office
• Integrated Transport Planning • Administration • MAWAQiF
SMWT Commitments for 2015

Low Emission Zone Water Management Transport Sector GHG
Complete the Low Emission Zone Determine the annual baseline Emissions Inventory
(LEZ) feasibility study for the Emirate of water consumption for the Develop a measurement framework
of Abu Dhabi. Headquarters Building with its current and calculate total greenhouse gas
occupancy. (GHG) emissions of Abu Dhabi’s
Waste Management and Recycling
transport sector.
Engage a new service provider to Energy Management
handle waste management and Train and certify two SMWT members Sustainability Training
recycling at the DoT Facilities. on energy management and set a plan Provide further training on
for an energy audit of our HQ building. sustainability management and
reporting topics for DoT employees.
Stakeholders We Engage {GRI G4-24 – G4-25}
Abu Dhabi’s transport system has an key stakeholders, those with whom the
impact on nearly every aspect of the organisation engages most frequently,
Emirate’s daily activities. DoT plays a are listed below. Understanding our
major role in improving the transport stakeholders’ needs and expectations
experience of every resident, visitor and allows us to determine the most material
business in Abu Dhabi. The integrated issues to be managed and reported
and expansive nature of the transport on. Additional details can be found in
system makes constant engagement Appendix C on page 71.
with all stakeholders an imperative. DoT’s
Direct Customers – As users of Abu Employees – Composing a team of Transport Sector – DoT is the regulator
Dhabi’s roads, parking, taxis, and bus 874 individuals, DoT’s employees are of a number of organisations, including
and ferry services, and of the overall central to the successful development Abu Dhabi Airports (ADA), Abu Dhabi
integrated transport system, DoT’s and growth of DoT and the transport Ports Company (ADPC), TransAD, Etihad
customers see the greatest returns from system as a whole. In his or her daily role Rail, and Etihad Airways. Furthermore,
the organisation’s continual development within the organisation, each employee DoT’s regulatory role in the development
of a sustainable transport system. is an active part of advancing the cause and activities of the transport sector
of sustainability in the Emirate of Abu affects every private sector organisation in
Dhabi’s transport system. the Emirate.
Government Entities – With guidance Suppliers and Contractors – These are

and direction from the General Secretariat organisations that provide DoT with goods
of the Executive Council (GSEC), DoT and professional or technical services in
coordinates with a number of government order to assist DoT in performing its roles
entities in order to create a transport and fulfilling its vision. An important part
system that is integrated with urban of DoT’s commitment to sustainability is
planning, tourism development and the organisation’s responsibility to direct
growth, commercial expansion, and its investments into a local, ethical and
diversification. DoT’s government partners environmentally astute supply chain.
in working towards this goal include the
Executive Council of Abu Dhabi, the Urban
Planning Council (UPC), the Department
of Economic Development (DED), Abu
Dhabi Police, the Abu Dhabi Tourism
Authority, the Environment Agency of Abu
Dhabi, the General Civil Aviation Authority
(GCAA), the Department of Finance (DoF),
the Federal Transport Authority (FTA), the
Abu Dhabi Education Council, the Civil
Service Council, and Municipalities.
Defining Materiality
{GRI G4-18} {GRI G4-19} {GRI G4-20} {GRI G4-21}
A process of materiality determination • Interviews and direct consultation reported both internally and externally
is used to focus DoT’s approach to with DoT employees and sustainability in our annual sustainability reports.
sustainability management and reporting, working team members
ensuring we are managing and reporting
The issues assigned a medium level
on what matters most. Determining The material issues selected reflect
of materiality represent a range of topics
sustainability materiality is an on-going our organisation’s significant
that the organisation must manage well
process that continues to incorporate economic, environmental, and
and report on consistently. The issues
the input of stakeholders, as well as social impacts, or they influence
given the lowest level of materiality
international and national initiatives and substantively the assessments and
are not currently of major strategic
guidelines. For 2014, this has included: decisions of stakeholders. The
importance to the organisation or
issues with the highest level of
• GRI G4 aspects stakeholders and thus will not be a
materiality are of greatest importance
• GRI Sector Disclosures focus for immediate action or
to both organisational success and
• Abu Dhabi Vision 2030 extensive reporting.
stakeholder expectations.
• The Surface Transport Master Plan
• DoT’s 5 Strategic Objectives These topics are a major focus of
• Feedback received on the DoT 2013 our organisational objectives and
Sustainability Report sustainability policy, and are clearly
Level of Materiality Rank DoT Material Aspects Most Concerned Stakeholders
Highly Material 1 Safe Transport Services and Network Customers, Employees, Government,
Transport Sector
2 Quality Service Customers
3 Infrastructure and Sector Economic Employees, Government, Transport Sector
Development
4 Congestion Reduction Customers, Government, Environment
5 Emiratisation Employees, Government
6 Regulation Development and Compliance Employees, Government, Transport Sector
Somewhat Material 7 Contractor EHS Employees, Contractors
8 Secure Transport Network Customers, Employees, Government,
Transport Sector
9 Supporting Modal Shift Customers, Employees, Government,
Environment
10 Occupational Health and Safety Employees
11 Carbon and Climate Change Customers, Government, Transport Sector,
Environment, Contractors
12 Organisational Economic Performance Government
Least Material 13 Employment and Training Employees
14 Governance Government
15 Environmental Impact Customers, Government, Transport Sector,
Environment, Contractors
16 Procurement Practices Employees, Contractors
Materiality Matrix {GRI G4-19}
2 1
5 4
6 3
9
10 7
12
8
14 11
13
15
16
Significance to Stakeholders
Very Material
Somewhat Material
Less Material
Significance to DoT
DoT Material Aspects GRI Material Aspects Chapter
Safe Transport Services and Network Customer Health and Safety Safety and Security
Quality Service Product and Service Labelling Level of Service
Infrastructure and Sector Economic Indirect Economic Impacts Economic Return, Congestion Relief
Development
Congestion Reduction N/A Congestion Relief
Emiratisation Market Presence Organisational Excellence
Regulation Development and Compliance N/A *All Chapters
Contractor EHS Occupational Health and Safety Safety and Security
Secure Transport Network Customer Health and Safety Safety and Security
Supporting Modal Shift N/A Congestion Relief
Occupational Health and Safety Occupational Health and Safety Safety and Security
Carbon and Climate Change Emissions Environmental Stewardship
Organisational Economic Performance Economic Performance Economic Return
Employment and Training Employment, Training and Education, Organisational Excellence
Diversity and Equal Opportunity
Governance Governance, Ethics and Integrity, Child Appendix D: Governance and Corporate
Labour, Forced or Compulsory Labour, Structures
Compliance, Anti-Corruption
Environmental Impact Energy, Water, Effluents and Waste, Environmental Stewardship
Compliance
Procurement Practices Procurement Practices, Supplier Economic Return
Environmental Impact Assessment
Chapter One: Congestion Relief Performance Highlights:
8
new bus routes
52,000,000
bus passengers
6,191
new controlled parking spaces
457
buses in operation
during peak travel times
67,122,656
taxi passenger trips
As Abu Dhabi’s economy and population The organisation has developed master In 2014, Abu Dhabi’s transport network
continue to grow at a robust rate (both plans for surface transport, aviation encompassed 10,558 kilometres of roads,
at 5% in 2014), congestion must build and freight in the Emirate in order to 5 airports, 11 ports, 124 bus routes, 568
on Abu Dhabi’s roads unless appropriate address the demands of Abu Dhabi’s buses in service, 2 ferries in operation,
measures are taken to accommodate growth ambitions and stave off severe 7,147 taxis and 106,000 controlled
the increased demand on the transport congestion. For the year 2030, the parking spaces. Although transportation in
network. Traffic jams have very real Surface Transport Master Plan (STMP) Abu Dhabi is still reliant upon private cars,
economic, environmental, and public calls for a multi-billion dirham integrated with only 1.65 public transport boardings
health consequences including loss system of transport services: regional rail, per capita per month in 2014, the growth
of productivity due to sitting in traffic metro rail, trams, buses, taxis, park and in the number of registered vehicles
rather than working, the additional ride, highways, and more. It also calls for on the roads is slowing, while the total
fuel consumed by extended travel smarter use of the transport network. As kilometres of road space has increased
times, and the environmental impact of Abu Dhabi accommodates more and more by 2.5% in the past year. This means that
increased vehicle emissions. There are people, its population must learn to share the ratio of vehicles to road space in Abu
also indirect costs, such as the effect the transport network more effectively Dhabi has been reduced, a significant
of the environmental degradation on so that everyone can move easily and step towards relieving congestion.
public health. Thus, the DoT takes a safely. DoT works to make travel in the
comprehensive, integrated approach to Emirate smarter by actively encouraging
providing congestion relief. people to shift to more efficient modes of
travel, by creating opportunities for active
and shared transport with pedestrian
and cycling infrastructure, buses and
taxis, and by improving the flow of traffic
through parking control and intelligent
transport technology.
Promoting Smarter Travel Choices The STMP’s congestion reduction

strategy calls for the provision of high
Transport Mobility Management
To promote smarter travel choices among
quality alternatives to the privately-owned the users of Abu Dhabi’s transport system,
vehicle; an appropriate and well managed the DoT has established its Transport
highway network; transit and pedestrian Mobility Management (TMM) programme.
oriented development; and demand The heart of DoT’s TMM strategy is to
management. The final aspect, demand encourage and assist individual sites and
management, is about promoting smarter organisations—workplaces, schools, etc.—
travel choices – encouraging people to in developing their own individual TMM
shift away from privately-owned vehicle plans to encourage and coordinate more
use to more sustainable modes of travel. sustainable travel to and from the site.
Encouraging choices that make the most Sustainable travel encompasses travel by
efficient use of the existing transport bus, taxi, car sharing, walking, cycling, and
network is the fastest and cheapest route working from home. Unsustainable travel
to reducing travel delays and pollution. includes travel by single occupancy car
use and motorbike.
Average monthly public transport Since 2011, DoT has engaged with more
passenger boardings per capita than 70 workplaces, 20 schools and
per month 10 hotels to develop individual site-
specific TMM plans. Specific initiatives
2011 implemented within TMM plans seek to
2.95
reduce the need for travel through the
use of video-conferencing and other
2012
2.44 technologies. Others seek to shift the
mode of travel used away from private
2013 cars through car sharing schemes,
1.73
shuttle bus services, park and ride
services, and the promotion of public
2014
1.65 transport, cycling and walking options.
Some initiatives retime journeys to
avoid peak congestion, such as flexible
working hours, and others reroute
journeys away from the busiest streets
and junctions. For more information
about TMM at DoT, please visit:
www.sustainabletravel.ae
Case Study: Corniche Hospital TMM

The Corniche Hospital is a large their travel habits, recommending
maternity hospital with over 9,000 and implementing a local off-site Park
deliveries each year. Access to the site and Ride service, advising on the
was a major issue with visitors, staff, implementation of priority parking for
expectant mothers and their babies carpooling staff, and providing general
all sharing a single, one-way road into advice for visitors on alternative ways to
the hospital. The management of the access the hospital or park away from
hospital approached the DoT for advice the hospital grounds. All measures
and support on how to tackle this implemented had an immediate impact
issue. The TMM team provided support on local access.
by surveying the staff to understand
In 2014, DoT held three sustainable travel spring of 2015. To increase awareness of Lastly, as a part of its TMM programme,
events for individual workplaces and sustainable travel options among visitors DoT has launched a carpooling website.
the public at large to raise awareness of to Abu Dhabi, we also produced and Commuters can register through the
sustainable travel options in the Emirate distributed information to promote walking website and offer rides to others or
and their benefits. The events provided and cycling to over 1,000 visitors to Abu look for a lift from other registered
attendees with opportunities to participate Dhabi hotels in 2014. participants. Users are able to benefit
in guided cycling tours, take a test drive from the convenience of the car, while
DoT has also begun to create sustainable
in a low-emissions vehicle, and try out a reducing travel costs and alleviating the
travel areas in order to achieve greater
Park and Ride shuttle bus, among other associated problems of congestion and
benefits through coordinated action
activities. Participants were also asked pollution. To learn more about carpooling
across multiple sites in one area to relieve
to make a pledge to engage in more in Abu Dhabi, please visit:
pressure on the congestion hotspots.
sustainable travel. At one event in Sowwah www.darb.ae/Carpooling/Home/Index
The Markaziyah Sustainable Travel Area
Square, 20% of participants made a pledge
(located in the Central Business District)
to adopt a more sustainable mode of
will be the first such area in Abu Dhabi;
travel for a certain number of kilometres.
implementation is expected to commence
The department is planning to hold three
in 2015, and will be completed in 2017.
such events at Abu Dhabi schools in the
Carpooling Website Home Page

Supporting Active Travel The DoT has promoted walking and

cycling as part of an integrated transport
The WCMP proposes a rebalancing of
the structure and use of the Emirate’s
system since the creation of the STMP transport system towards active travel
in 2009. Walking and cycling represent a modes, with an emphasis on investing in
key opportunity to remove vehicles used infrastructure and supporting initiatives
for short-distance trips from the road. of sufficient capacity and quality to
In January 2014, the Executive Council provide a genuine alternative choice for
approved the Walking and Cycling Master short-distance trip-making on foot or
Plan (WCMP) developed by the DoT in bicycle, which also allows easy access to
line with the STMP. The WCMP advocates public transport interfaces. Together, the
walking and cycling – “active travel” – as proposed networks represent a length
essential means of personal transportation of over 900 kilometres for Abu Dhabi
for the Emirate of Abu Dhabi and key Municipality and over 450 kilometres for
modes to access public transport. Al Ain. The plan proposes three strategic
It advances the idea that everyone, directions and fifteen guiding policies,
regardless of age, sex, culture or income revealed in the table opposite. To access
can choose to walk or cycle, and promotes a summary of the full plan and network
these modes as a unique opportunity to design document, please visit:
develop a society that is healthier, safer, www.dot.abudhabi.ae/en/info/Abu_
and more environmentally sustainable. Dhabi_Walking_and_Cycling_Master_
Plan
Walking and Cycling Master Plan
Investing in Networks and Changing Attitudes and Behaviour Strengthening Planning

Facilities and Decision-Making
• Developing and applying • Understanding and promoting • Integrating active travel with
effective design standards. the direct and wider benefits of land use and development.
• Developing comprehensive active travel modes. • Mainstreaming active travel into
networks and active travel priority • Delivering a step change in safety the planning process.
areas across key urban centres, and personal security. • Strengthening legislation, regulation
residential and commercial areas. • Undertaking branded campaigns and enforcement, including changes
• Developing end-of-ride and and programmes through social to the UAE Federal Traffic Law.
other support facilities, including marketing initiatives. • Promoting strong governance
diversification of the cycle fleet. • Co-ordinating active travel with through inter-agency cooperation,
• Providing a legible network traffic and demand management. including a new Active Travel
through way-finding. Advisory Committee.
• Integrating active travel with • Developing capacity, skills and
other transport modes, especially knowledge across agencies,
public transport. including the creation of an Active
• Managing and maintaining Travel Research Bureau.
infrastructure assets for
sustained user benefits.
Targets:
• Double the current mode share for walking and cycling by 2020 and triple it by 2030.
• Increase the current number of walking and cycling trips in urban areas by at least 200% by 2020 and 400% by 2030.
• Reduce the current number of vehicular accidents involving pedestrians and cyclists by 30% by 2015 and by 50% by 2030.
WCMP preparation has involved from the seven city transport master stakeholder awareness and help to make
collaboration with the Urban Planning plans in Al Gharbia to sector improvement the case for larger scale investment in the
Council, Abu Dhabi Police and the three projects in the downtown areas of Abu medium and long-term.
municipalities of Abu Dhabi, Al Ain and Dhabi City. We have also supported
Western Region. Engagement has also infrastructure improvements on Corniche
been undertaken with other agencies Street, new tracks adjacent to the Eastern
with a potential interest in walking and Mangroves on Sheik Zayed Bin Sultan
cycling such as the Health Authority of Abu Street and on King Abdullah Bin Abdulaziz
Dhabi, Abu Dhabi Education Council, Abu Al Saud Street in Al Bateen, and dedicated
Dhabi Sports Council, Abu Dhabi Authority facilities on Yas Island.
for Culture and Heritage and Abu Dhabi
In 2015, priority actions will include
Tourism Authority. These agencies have
gaining endorsement of the Master Plan
indicated support for active travel overall,
from key agencies and confirming the
and the WCMP specifically, as it aligns with
Walking and Cycling Network Design
their own corporate goals and initiatives.
Standards, establishing the proposed
Following the approval of the WCMP, Active Travel Advisory Committee, making
a technical pamphlet was circulated appropriate laws and regulation, and
recommending the use of the WCMP drafting guidelines for the first tranche
Network Design document by government of Local Walking and Cycling Plans. This
departments and developers. The DoT will be followed by early implementation
has been actively promoting the inclusion of a number of Demonstration Projects
of cycling infrastructure in a number of and other “quick win” initiatives which
development schemes and documents, will test key concepts, raise public and
Transport Growth to
Mitigate Congestion For the Abu Dhabi 2030 vision to be
realised, public transport must become
a more prominent part of transportation
the Emirate to bring the total number of
routes to 124. Bus routes are run with
frequencies varying from 10 minutes in
in Abu Dhabi. Increased usage of public Abu Dhabi City to two hours in rural areas.
transportation is DoT’s strongest route As DoT increases the number of bus
towards congestion relief. Accessibility routes and the frequency of buses, more
and ease of use is critical to achieving and more journeys become more quickly
modal shift, as the primary appeal of and conveniently made by bus.
private cars as a mode of transport is their
The number of bus passengers has
convenience. No one wants to take public
remained relatively constant from 2013
transit if it significantly lengthens their
to 2014 with 52 million passengers
journey with inefficient routes and long
registered in 2014. The DoT will continue
periods of walking and waiting.
to invest to further develop the quality
Expansion of coverage to increase and coverage of the bus system in an
mobility on the public transport system is economically sustainable way to increase
therefore critical to supporting increased public transport usage.
usage of public transportation. Thus,
For more information about the bus
a key component of the Sustainable
transport system, please visit:
Transport Master Plan is the provision of
www.dot.abudhabi.ae/en/info/Bus_
a comprehensive and integrated public
Transportation
transport system that provides regular
and reliable services to all residents and
visitors to the Emirate of Abu Dhabi. As
planned, the transport system will service
100 per cent of the metropolitan area with
access to a public transport facility within
a 5-minute walk (about 300 metres).
DoT is responsible for the regulation, Number of Bus Passengers**
development, and operation of public
transport services, which currently include 2011
64,000,000
a rapidly growing bus network, ferry
services and taxis.
2012
67,000,000
Bus Transport System
DoT is building the infrastructure that is
2013
required to support adoption of public 53,000,000
transport in the Emirate by developing a
bus system that is accessible, reliable, 2014
52,000,000
safe, and comfortable. From 2013 to
2014, DoT has continued to expand the **Number of bus passengers figures include
bus network, adding 8 new routes across estimated Ojra fare card users.
Bus System Coverage
2011
40 16 31 Total: 87
2012
51 18 31 Total: 100
2013
53 24 38 Total: 115
2014
60 24 40 Total: 124
DoT-operated bus routes on the outskirts of Abu Dhabi

DoT-operated bus routes in Al Ain
DoT-operated bus routes in Western Region
Bus Network Plan 2013 Abu Dhabi – Local Services ‫ ﻟﻤﺪﻳﻨﺔ اﺑﻮﻇﺒﻲ‬2013 ‫ﺧﻄﺔ ﺧﺪﻣﺔ اﻟﺤﺎﻓﻼت اﻟﻤﺤﻠﻴﺔ‬

Effective 05/04/2013 ‫اﻟﻤﻴﻨﺎء ﺳﻮق‬
05/04/2013 ‫ﻓﻌﺎل‬
Al Mina Souq
009 056
24 ‫اﻟﻤﻴﻨﺎء‬ISC
Al Mina ISC
Frequency
010 Service
‫اﻟﻤﻴﻨﺎء ﺟﻤﻌﻴﺔ اﻟﺼﻴﺎدﻳﻦ‬
05 – 06
06 –23 01 ‐ 05
Al Mina Fishermen Association ‫اﻟﻤﺎرﻳﺎ ﺳﺎﺣﺔ اﻟﺼﻮة‬ 23 ‐ 01
011 044 Al Maryah Sowwah Square 005 10 15 30
005 040 052
007 10 15 30
‫اﻟﻤﻴﻨﺎء ﺳﻮق اﻟﺴﻤﻚ‬
Al Mina Fish Market 2 ‫اﻟﻨﺎدي اﻟﺴﻴﺎﺣﻲ ﺷﺎرع‬ 008 20 30 60
To rist Cl b Cit Ai T
Tourist Club City Air Terminal
i l
008 054
005 007 008 009 011 009 20 30 60
044 052 040
010 20 30 60
‫اﻟﻨﺎدي اﻟﺴﻴﺎﺣﻲ ﺷﺎرع‬
0
‫اﻟﻤﻴﻨﺎ اﻟﻤﻴﻨﺎء‬
‫اﻟﺮﻳﻢ ﺑﺎب اﻟﺸﻤﺲ‬ 011 20 30 60
Tourist Club Al Mina Rd
Al Reem Shams Gate
008 009 010 011
007 063
032 20 30 60
044 054 056
034 20 30 60
040 20 30 60
‫اﻟﻤﺎرﻳﻨﺎ‬
Al Marina 044 20 30 60
005 007 009 011
032 034 063 052 20 30 60
054 20 30 60
056 20 30 60
‫اﻟﻮﺣﺪة ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ 063 20 30 60
Al Wahda Bus Station
011 032 034 052
054 056
‫اﻟﺮأس اﻷﺧﻀﺮ‬ ‫اﻟﺒﻄﻴﻦ‬ ‫ﻣﺴﺠﺪ اﻟﺒﻄﻴﻦ‬ ‫ﻣﺪﻳﻨﺔ زاﻳﺪ اﻟﺮﻳﺎﺿﻴﺔ‬

Ras Al Akhdhar Al Bateen Al Bateen Mosque Zayed Sports City ‫ﺣﺪﻳﻘﺔ ﺧﻠﻴﻔﺔ ﺟﻨﻮب‬ ‫ﻣﺪﺧﻞ ﻣﻨﺘﺰه ﺧﻠﻴﻔﺔ‬ ‫ﻣﺴﺠﺪ زاﻳﺪ‬ ‫أم اﻟﻨﺎر اﻟﻤﻌﻬﺪ اﻟﺒﺘﺮوﻟﻲ‬ ‫ﺟﺴﺮ اﻟﻤﻘﻄﻊ ﻏﺮب‬
010 034 008 009 010 008 009 010 032 034 044 Khalifa Park South Khalifa Park Park Entrance Zayed Mosque Umm Al Naar Petroleum Institute Al Maqta West
011 011 052 054 040 056 054 R 054 032
‫ﺧﺪﻣﺔ ﺣﺎﻓﻼت ﻣﺪﻳﻨﺔ أﺑﻮ ﻇﺒﻲ ﻣﻊ رﻗﻢ اﻟﺨﺪﻣﺔ‬

032
Local Bus Service with Service Number
‫ﻧﻘﻄﺔ اﻟﺘﺒﺪﻳﻞ ﻣﻊ اﺳﻢ اﻟﻤﺤﻄﺔ‬

032
008
Transfer Stop with Stop Name
‫ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
Al Wahda B.S
032 008
‫اﻟﺨﺪﻣﺔ ﺗﻤﺮ ﻣﻦ ﻫﺬا اﻟﻤﻮﻗﻒ‬

Service passes through this stop
. 032
‫ﻧﻬﺎﻳﺔ اﻟﻤﻮﻗﻒ ﻣﻊ اﺳﻢ اﻟﻤﺤﻄﺔ‬
008 Terminus Stop with Stop Name
‫ﺧﺪﻣﺎت ﺣﺎﻓﻼت ﺑﻴﻦ اﻟﻤﺪن ﻹﻣﺎرة أﺑﻮﻇﺒﻲ‬
،‫اﻟﻤﻴﻨﺎء‬ISC
Intercity Bus Services Abu Dhabi Emirate

Al Mina, ISC
032 008
‫ﻧﻬﺎﻳﺔ اﻟﺨﺪﻣﺔ ﻓﻲ ﻫﺬا اﻟﻤﻮﻗﻒ‬ ‫اﻟﺨﺪﻣﺔ ﺗﻤﺮ ﻣﻦ ﺧﻼل ﻫﺬا اﻟﻤﻮﻗﻒ‬

Service terminates at this stop Service passes through this stop
‫ﻣﺤﺎﻛﻢ أﺑﻮ ﻇﺒﻲ‬ ‫ﻧﺎدي اﻟﻀﺒﺎط‬

Abu Dhabi Courts Officers Club
‫ ﻣﻌﻠﻮﻣﺎت اﻟﺤﺎﻓﻼت‬- ‫ داﺋﺮة اﻟﻨﻘﻞ‬Bus Information: 800 55555 www.dot.abudhabi.ae 034 052 044
‫ﺧﺪﻣﺎت ﺣﺎﻓﻼت ﺑﻴﻦ اﻟﻤﺪن ﻹﻣﺎرة أﺑﻮﻇﺒﻲ‬

Intercity Bus Services Abu Dhabi Emirate
‫دﻟﻤﺎ ﻣﺤﻄﺔ اﻟﻌﺒﺎرة‬ ‫أﺑﻮﻇﺒﻲ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬

Delma Ferry Terminal Abu Dhabi Bus Station
X60 X65 X80 X86
Ferry
X87 X88 X89 X90
‫ﻣﻄﺎر أﺑﻮﻇﺒﻲ اﻟﺪوﻟﻲ‬
‫ﺟﺒﻞ اﻟﻈﻨﺔ ﻣﻐﺮق ﻣﺤﻄﺔ اﻟﻌﺒﺎرة‬ Abu Dhabi International
Jebel Dhanna Muharraq Port
Airport
X87 Ferry ‫ﻣﺼﻔﺢ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ X81
‫ﻣﺴﺘﺸﻔﻰ ﺗﻮام‬
Mussafah Bus Station Tawam Hospital
‫اﻟﻤﺮﻓﺄ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ Both Directions X60 X65 X80 X90
‫اﻟﻌﻴﻦ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
‫اﻟﺴﻠﻊ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ ‫اﻟﻤﺮﻓﺄ‬
Al Mirfa Bus Station X86 X87 X88 X89 Al Ain ‫اﻟﻌﻴﻦ‬
To Abu Dhabi Only
‫اﻟﺮوﻳﺲ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ Bus Station
Al Sila’a Bus Station
Ruwais Bus Station
X80 ‫اﻟﻤﺮﻓﺄ اﻟﺴﻮق‬ To Ruwais Only X81 . X90
X89 Al Mirfa Souq
X80 X81 X86 X87 X88 X89
X80
ENEC / E11 ‫ﺑﺮاق‬ X80
X87
Braka E11 / ENEC X89
‫دﻟﻤﺎ ﻣﺤﻄﺔ اﻟﻌﺒﺎرة‬ ‫أﺑﻮﻇﺒﻲ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ ‫اﻟﺨﺘﻢ‬
X89 X88
X65
Delma Ferry Terminal X86 Abu Dhabi Bus Station Al Khatim

X81 X60 X65 X80 X86 X90
Ferry
X87 X88 X89 X90
‫ﻣﻄﺎر أﺑﻮﻇﺒﻲ اﻟﺪوﻟﻲ‬
‫ﺟﺒﻞ اﻟﻈﻨﺔ ﻣﻐﺮق ﻣﺤﻄﺔ اﻟﻌﺒﺎرة‬ Abu Dhabi International
‫اﻟﺮوﻳﺲ أدﻧﻮك ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ Jebel Dhanna‫ﺎﻓﻼت‬‫ﻣﺤﻄﺔ اﻟﺤ‬
Muharraq ‫ﻏﻴﺎﺛﻲ‬
Port ‫ﻃﺮﻳﻒ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
‫ اﺳﺗراﺣﺔ‬/ E11 ‫اﻟﺴﻠﻊ‬ Airport
Ruwais ADNOC Bus Station
Al Sila’a E11/Rest Area X87 Ferry Ghayathi Bus Station Tarif Bus Station
‫ﻣﺼﻔﺢ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ X81
X80 X81 X87 X88 X89 X86 X80 X81 X86 X87 X88 ‫ﻣﺴﺘﺸﻔﻰ ﺗﻮام‬
X89 Mussafah Bus Station Tawam Hospital
X89
‫ﻏﻴﺎﺛﻲ اﻟﺴﻮق‬ ‫اﻟﻤﺮﻓﺄ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ Both Directions X60 X65 X80 X90
‫اﻟﻌﻴﻦ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
‫اﻟﺴﻠﻊ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ Ghayathi Souq ‫اﻟﻤﺮﻓﺄ‬
Al Mirfa Bus Station X86 X87 X88 X89 Al Ain ‫اﻟﻌﻴﻦ‬
To Abu Dhabi Only
‫اﻟﺮوﻳﺲ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ Bus Station
Al Sila’a Bus Station X86 Ruwais Bus Station
X80 ‫اﻟﻤﺮﻓﺄ اﻟﺴﻮق‬ To Ruwais Only X81 . X90
X89 Al Mirfa Souq
X80 X81 X86 X87 X88 X89 ‫ﻣﺪﻳﻨﺔ زاﻳﺪ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
X80
Madinat Zayed Bus Station
ENEC / E11 ‫ﺑﺮاق‬ X80
X87 X60
Braka E11 / ENEC X89
X88 ‫اﻟﺨﺘﻢ‬
X89
X65
X86 Al Khatim
‫ﺧﻂ ﺧﺪﻣﺔ ﺑﻴﻦ اﻟﻤﺪن ﻣﻊ رﻗﻢ اﻟﺨﺪﻣﺔ‬
X81 X90
X87
Intercity Bus Service with Service Number
‫اﻟﺮوﻳﺲ أدﻧﻮك ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ ‫ﻏﻴﺎﺛﻲ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬ ‫ﻃﺮﻳﻒ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
‫ اﺳﺗراﺣﺔ‬/ E11 ‫اﻟﺴﻠﻊ‬
X65
Ruwais ADNOC Bus Station Ghayathi Bus Station Tarif Bus Station
Al Sila’a E11/Rest Area
X87 ‫ﺗﻮﻗﻒ أو ﻟﺘﺒﺪﻳﻞ اﻟﺤﺎﻓﻠﺔ‬
X80 ‫ﻣﺤﻄﺔ‬
X81 X87 X88 X89 X86 X80 X81 X86 X87 X88
X89
X86 X89
Transfer Stop with Stop Name‫ﻏﻴﺎﺛﻲ اﻟﺴﻮق‬
Ghayathi Souq
‫اﻟﺮوﻳﺲ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
Ruwais Bus Station X86 ‫ﻣﺰﻳﺮﻋﺔ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
X87 X86 Mezaira’a Bus Station
‫ﻣﺪﻳﻨﺔ زاﻳﺪ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
X60
Madinat Zayed Bus Station
‫اﻟﺨﺪﻣﺔ ﺗﻤﺮ ﻣﻦ ﺧﻼل ﻫﺬا اﻟﻤﻮﻗﻒ‬ X60
Service passes through this stop
. ‫ﻧﻬﺎﻳﺔ اﻟﻤﻮﻗﻒ ﻣﻊ اﺳﻢ اﻟﻤﺤﻄﺔ‬

X88
X87 ‫ﺧﻂ ﺧﺪﻣﺔ ﺑﻴﻦ اﻟﻤﺪن ﻣﻊ رﻗﻢ اﻟﺨﺪﻣﺔ‬
X87 Terminus Stop with Stop Name
‫ﺣﻤﻴﻢ ﻣﺼﻨﻊ ﺷﺎه‬
Intercity Bus Service with Service Number
Hameem Shan Plant
‫اﻟﺮوﻳﺲ أدﻧﻮك ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
X65
X65
‫اﻟﺤﺎﻓﻠﺔ‬ ‫ﻣﺤﻄﺔ ﺗﻮﻗﻒ أو ﻟﺘﺒﺪﻳﻞ‬
Ruwais ADNOC Bus Station
X87 X88 X87
X86
‫ﻧﻬﺎﻳﺔ اﻟﺨﺪﻣﺔ ﻓﻲ ﻫﺬا اﻟﻤﻮﻗﻒ‬ ‫اﻟﺨﺪﻣﺔ ﺗﻤﺮ ﻣﻦ ﻫﺬا اﻟﻤﻮﻗﻒ‬
‫اﻟﺮوﻳﺲ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
Service terminates at this stop Service passes through this stop ‫ﻣﺰﻳﺮﻋﺔ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
Ruwais Bus Station
X87 X86 Mezaira’a Bus Station
X60
800 88 888: ‫ﻣﻌﻠﻮﻣﺎت اﻟﺤﺎﻓﻠﺔ‬

‫اﻟﺨﺪﻣﺔ ﺗﻤﺮ ﻣﻦ ﺧﻼل ﻫﺬا اﻟﻤﻮﻗﻒ‬
DOT/PB, 06/03/2012
DOT/WR, 04/10/2013
Service passes through this stop Bus Information: 800 88 888 www.dot.abudhabi.ae
. X88 ‫ﻧﻬﺎﻳﺔ اﻟﻤﻮﻗﻒ ﻣﻊ اﺳﻢ اﻟﻤﺤﻄﺔ‬
X87
Terminus Stop with Stop Name
‫ﺣﻤﻴﻢ ﻣﺼﻨﻊ ﺷﺎه‬
Hameem Shan Plant
‫اﻟﺮوﻳﺲ أدﻧﻮك ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬
Ruwais ADNOC Bus Station X65
X88 X87
‫ﻧﻬﺎﻳﺔ اﻟﺨﺪﻣﺔ ﻓﻲ ﻫﺬا اﻟﻤﻮﻗﻒ‬ ‫اﻟﺨﺪﻣﺔ ﺗﻤﺮ ﻣﻦ ﻫﺬا اﻟﻤﻮﻗﻒ‬

Service terminates at this stop Service passes through this stop
Taxis Future Rail Network

Peak Bus Demand* The taxi system plays a vital role in The Surface Transport Master Plan calls
providing mobility to Abu Dhabi’s for the development of an extensive rail
2011 409 residents. As an alternative to private network, including a street running tram
vehicles, taxis also play a role in and segregated metro rail in Abu Dhabi’s
decreasing congestion by reducing parking metropolitan area, and a system of
2012 423
demand and providing shared rides for inter-regional rail forming part of a future
urban and intercity travel. The system UAE and GCC-wide rail system for freight
2013 455 is regulated by TransAD, who issues and passengers. Regional rail and metro
mandatory licenses to taxi operators and will provide high capacity and frequent
is responsible for the safety and availability services for longer journeys.
2014 454
of taxis in the Emirate. TransAD conducts
Abu Dhabi continued to move forward
frequent audits of operating companies
*Peak bus demand is defined as the number of buses on its development of a rail network in
and monitors customers’ evolving needs
in operation during peak travel times. 2014, organising the pre-qualification of
and satisfaction with taxi services to
contractors and finalising the preliminary
inform its regulation and planning of the
engineering for Phase I of the Integrated
Park and Ride Services taxi system.
Public Transport Network (IPTN), which
DoT has been actively promoting the
In 2014, there were 67,122,656 taxi trips, includes Metro and Light Rail Transit
public Park and Ride service which was
a modest increase from the number in (LRT) lines. In 2015, DoT anticipates
launched in January 2014. The service
2013. TransAD continues to improve the presentation to the Executive Council
runs from Zayed Sports City to the Abu
accessibility of taxis for all members of (EC) and, subject to EC approval, issue of
Dhabi Municipality Offices area from 6am
the population by doubling the number tender (RFP) documentation.
to 9pm. Users have steadily increased to
of female-only and family taxis from 72 in
more than 50 per day. In addition, three
2013 to 152 in 2014. The company was
sites have been made available for private
also honoured to receive the award for
companies to run their own Park and Ride
best government mobile service for its Abu
services. One service operated by First
Dhabi Taxi mobile application, launched for
Gulf Bank is already in its second year of
Apple devices in 2013 and Android users
operation and Rotana, National Bank of
in 2014. The application enables users to
Abu Dhabi and Corniche Hospital have
book taxis, as well as submit feedback,
all established their own services during
complaints and suggestions.
the past year. Together these services
have more than 675 registered users, and For more information on the taxi system,
ongoing promotional activities will help please visit:
to further increase the impact that these www.transad.ae/en/default.aspx
services have.
Ferry Services
Number of Taxi Passenger Trips
The DoT continues to operate a ferry
service between Delma Island and the
2011
mainland, serving 80,895 passengers 61,241,813
in 2014. We are also in the process of
preparing a tender for the development of 2012
63,334,503
a ferry service between Abu Dhabi Mall,
Al Reem Island and Al Maryah Island. For
2013
more information, please visit: 66,163,815
http://dot.abudhabi.ae/en/info/
Ferry_Services 2014
67,122,656
Improving Congestion
through Traffic Flow Solutions Parking control and intelligent transport
technology improve the flow of traffic and
optimise the use of road space, critically
and Navigation System (I-TINS) and
Variable Message Signs. An extensive
ITS communication network is being
reducing traffic congestion while private implemented to connect all the systems
cars continue to be the dominant mode of that are being deployed by the DoT
transport in Abu Dhabi. as well as sharing with other agencies
(see Chapter 3 of this report for more
Intelligent Transportation Systems
information). When completed, Abu
Throughout 2014, DoT has continued
Dhabi’s intelligent transportation systems
to implement a number of intelligent
will include a network of transportation
transportation systems (ITS) to increase
management centres, traffic management
the efficiency of Abu Dhabi’s roads. One
and control centres, and advanced traffic
of the key solutions is to implement a fully
management systems. Details on these
adaptive traffic control system in the city
three elements are included in the table
of Abu Dhabi to cater to the growing traffic
opposite, as well as progress through
volumes and to coordinate the traffic
2014.
signals in real time based on the actual
demand on the roads. Other ITS projects
include the provision of real-time travel,
transport and navigation information
and services through systems such as
Integrated Transportation Information
Transportation Management Traffic Management and Control Advanced Transportation

Centre (TMC) Centres (TCC) Management Systems (ATMS)
The TMC will serve as a multi-modal TCCs in cities across the Emirate Advanced Transportation Management
hub for monitoring, management will accommodate the DoT’s Systems will include a centralised
and control of the Emirate’s traffic management operations data management system integrated
transport networks. The centre and maintenance teams, facilitate with infrastructure deployed across
will accommodate representatives coordination with local police and the Emirate to collect, process,
from DoT, the police, Civil Defence, emergency services, and house traffic analyse and distribute real-time
operators of public transport services, control rooms and data centres fed data on traffic network conditions.
and other stakeholders in the by the emirate’s Advanced Traffic Data on the volume and speed of
Emirate’s surface transport system, Management Systems. Their main role vehicles will be collected using
thereby facilitating coordination is to ensure smooth traffic flow on the traffic counting stations and video
among all parties on strategic control road network by promptly responding surveillance. A speed and red light
of transportation operational activities to accidents and incidents through violation enforcement system will
across the Emirate. Road Service Patrols, and managing detect and penalise risky driving. Data
traffic flow more efficiently through from these systems will be collected
the operation of traffic signals. and delivered to TCCs via a fibre optic
communications network. The same
network will also enable individuals at
the TCC to control traffic signals and
disseminate traffic information to road
users through the DARB application,
social media platforms, and variable
message signs.
Progress in 2014
• The Abu Dhabi Emirate • Refurbishment of the TCC in • Completion of I-TINS and launch
Transportation Management Centre Abu Dhabi Island to ensure it will of DARB mobile application (see
is in the awarding stage, pending accommodate new systems and Chapter 3).
approval from the Executive Council. increasing number of staff. • Design and implementation of
• Ongoing construction of TCCs in Al an Urban Traffic Control (UTC)
Ain and Mohamed Bin Zayed City, system for Abu Dhabi Island, to be
to be completed in 2015 and 2017 completed in 2015.
respectively. • Expansion of the video surveillance
and fibre optic communications
network in Abu Dhabi metro area, to
be completed in 2018.
• Expansion of variable message
signs in Abu Dhabi metro area, to be
completed in 2018.
• Installation of ITS infrastructure
in Mohamed Bin Zayed City, to be
completed by 2017.
• Planning of ITS infrastructure in Al
Ain, to be fully installed by 2019.
• Continued installation of an emirate-
wide traffic count system, to be
completed in 2016.
Mawaqif
Case Study: Parking management has proven highly This is a strong example of efficient use
Vehicle Actuated successful in reducing congestion and
creating safer and more orderly roads
of available space to improve parking
management in the city.
Signal Timings for drivers and pedestrians while making
MAWAQiF is currently exploring advanced
parking more accessible and convenient
enforcement techniques such as the use
Vehicle Actuated (VA) signal for drivers. MAWAQiF is the DoT division
of infrared sensors and cameras posted
timings have been implemented responsible for parking management,
at parking spots to inspect vehicles for
across Abu Dhabi City and its including implementation of parking
validity of permits and violations; these
suburbs in 2014 as a transitional control, the construction of parking
techniques may be utilised in the future
measure prior to the completion structures, and establishment and
to ensure effectiveness of the parking
of UTC system. VA signal operation of a park and ride system, in
management system.
timings utilise sensors to detect coordination with the Public Transport
the volume of vehicles in the division. However, with the restructuring of For more information on MAWAQiF, visit:
vicinity of a traffic signal, and DoT, MAWAQiF’s new scope will include www.mawaqif.ae/content/
automatically change the signals issuance of regulation, enforcement of public-parking-control?l=en
to serve the fluctuating demand. the parking law and operation of the
Since implementation of the VA parking management system, and not the
signal timings, there has been construction of infrastructure. MAWAQiF Number of Controlled Parking Spaces
a considerable improvement in will identify needs for parking, and the
travel time on the affected roads. Abu Dhabi Urban Planning Council (UPC) 61,652
2011
The average reduction in delays will provide the required land space and
during peak hours reached 6% acquire the budget necessary to construct
in Abu Dhabi Central Business the parking spaces. 90,154
2012
District (CBD), 31% outside the
MAWAQiF has continued to expand its
CBD, and 50% on Saadiyat and
parking management in Al Ain to include
Reem Islands. Average reduction 99,809
14 sectors in 2014. The division also 2013
of delays during off-peak hours
made an agreement with the Central
reached 75% in Abu Dhabi CBD,
Market Mall in Abu Dhabi to issue parking
90% outside the CBD and 97% on
permits for residents in the vicinity of the 2014 106,000
Saadiyat and Reem Islands.
mall to use the mall’s parking facilities.
Parking Control Zones
E14
E12
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{GRI G4-9}
Congestion Relief: 2011 2012 2013 2014

The Numbers
Promoting Smarter Travel Choices
Public Transport Usage Average monthly public 2.95 2.44 1.73 1.65
transport passenger boardings
per capita
Public Transport Growth to Mitigate Congestion
Bus Transport System Total number of bus routes 87 100 115 124
Accessibility
DoT-operated bus routes on 40 51 53 60
the outskirts of Abu Dhabi
DoT-operated bus routes in Al 16 18 24 24
Ain
DoT-operated bus routes in 31 31 38 40
Western Region
Peak bus demand* 409 423 455 454
Number of new buses phased 15 0 0 0
in
Number of in-service buses 630 575 575 568
Bus Transport System Number of bus passengers** 64,000,000 67,000,000 53,000,000 52,000,000
Contribution to Congestion
Relief
Water Ferry Profile Number of in-service water 2 2 2 2
taxis/ferries
Number of water taxi/ferry 97,654 87,175 96,819 80,895
passengers
Taxi System Contribution to Number of taxi passenger trips 61,241,813 63,334,503 66,163,815 67,122,656
Congestion Relief
Number of taxis in operation 7,074 7,147 7,147 7,147
Average wait time for taxis 6.9 6.8 7.1 7.9
(minutes)
Female-only and family taxis 70 72 72 152
Improving Congestion Through Traffic Flow Solutions
MAWAQiF Profile Number of controlled parking 61,652 90,154 99,809 106,000

spaces
Sectors featuring MAWAQIF 30 48 52 54
Parking Management
Parking compliance rate 97.8% 98.0% 98.3% 98.3%
Female-only parking bays 132 132 132 132
Resident parking permits 60,092 61,892 60,252
*Peak bus demand is defined as the number of buses in operation during peak travel times.
**Number of bus passengers figures include estimated Ojra fare card users.
Chapter Two: Safety and Security Performance Highlights:
21%
fewer road incident injuries
0
aviation and maritime sector fatalities
0
lost-time injuries among contractors
Abu Dhabi’s transport system facilitates DoT continues to embed safety within The Abu Dhabi Safety and Traffic
the movement of millions of people Abu Dhabi Emirate’s transport system Solutions Committee, created by the
and thousands of tons of goods on a through design and maintenance of the Executive Affairs Authority in January
daily basis, and these numbers will network, development of policy and 2009, deals with all aspects of road
only increase as the economy grows. regulations, awareness campaigns, safety and commuting. The committee
Continuing to improve the safety of the and safety management systems. It includes representatives from the DoT,
Emirate’s roadways, airports, and marine also coordinates with municipalities in the Department of Municipal Affairs,
ports under the increasing pressure planning and regulating for safety on the police and the Urban Planning Council
of economic growth is critical to the transport network, and with police to (UPC). The Committee is working to
success of the transport system. improve monitoring and enforcement of achieve a target of nine deaths per
safe usage of the transport network. 100,000 people by 2021, and zero
deaths by 2030.
A Safe Transportation Network In 2014, the Abu Dhabi transport sector

maintained the large gains in transport
safety it had achieved in previous years.
The number of road incident injuries has
decreased by 10% from 2013 to 2014 and
road incident fatalities have decreased by
8%. The number of pedestrian fatalities
remained relatively constant, with 54
fatalities in 2014. Nevertheless, with
road traffic one of the leading causes of
death for young people in the UAE, and
with improvement stalled on pedestrian
fatalities in 2014, reducing the number of
lives lost on Abu Dhabi’s roads remains a
critical objective that the DoT will continue
to pursue. Pursuant to this objective, DoT
reviewed and updated its Road Safety
Strategy in 2014.
For more information on the DoT’s
road safety efforts, please visit:
www.dot.abudhabi.ae/en/info/
Road_Safety
Road Incident Injuries*
2011
2,283
2012
2,056
2013
2,071
2014
1,861
Traffic Fatalities*
2011
334 80
2012
271 70
2013
289 48
2014
267 54
Road incident fatalities*

Pedestrian fatalities*
*Abu Dhabi police revised these numbers in 2015; DoT has reflected their changes in its reporting.
{GRI G4-22} {GRI G4-DMA Customer Health and Safety}

Pedestrian Safety 10 more bridges proposed by DoT for DoT’s website:

Creating a safe and pleasant walking commencement this year, subject to www.dot.abudhabi.ae/en/info/School_
experience throughout Abu Dhabi is Musanada receiving final approval. Transport
critical to encouraging the use of public
Safer Transport for Identifying and Mitigating Major
transport and reducing the number
Abu Dhabi’s Children Causes of Road Accidents
of car trips. The visions for the future
Increasing the safety of transport In order to strategically address
contained in both Plan Abu Dhabi 2030
to and from school for Abu Dhabi’s road safety issues, the DoT has two
and the Surface Transport Master Plan
children is a key priority for DoT. DoT programmes in place to analyse the
emphasise the importance of creating
employees work with representatives causes of road accidents. The Crash
an attractive and comfortable pedestrian
from the Ministry of Interior, Abu Dhabi Analysis and Reporting System helps DoT
realm for this reason.
Police, Abu Dhabi Educational Council, take many sources of information about
The Pedestrian Strategy in the WCMP Abu Dhabi and Al Ain Municipalities road safety in Abu Dhabi, such as traffic
proposes the development of prioritised and Emirates Driving School on the density, speed, accident history and
zones for pedestrian activity, linked Executive School Transport Committee, social data, and synthesise and analyse
to the design principles of complete established in 2013, to develop and it to identify patterns and predict the
streets, which reduce the dominance regulate the school transport system. location of crashes. The Post-Collision
of vehicle traffic and allow an equitable Inspection Program aims to investigate
Building upon the regulations for school
balance between all road users. Such vehicle crashes and identify the root
transport established in 2013, the
zones will be typified by suitable mid- cause of crashes in Abu Dhabi. With this
Committee is in the process of developing
block crossing facilities, traffic calming, information, DoT can better design traffic
further regulatory measures to be adopted
and other physical features to deliver safety solutions.
in 2015 to make school buses safer,
a pedestrian network which connects
more efficient, and more convenient for As speeding has been identified as
to all places where people want to
students. The new regulations will require a significant cause of severe road
go, and which is convenient, legible,
installation of specific safety seat belts accidents, in 2013, DoT developed a
comfortable, attractive and accessible
in school buses, operational medical comprehensive and integrated speed
to all. Early focus points for the
examinations for school bus driver job management strategy for the Emirate
development of such areas will be the
applicants, and an integrated training of Abu Dhabi in coordination with
Central Business Districts of Abu Dhabi
programme to qualify school bus drivers stakeholders and approved by the Joint
and Al Ain, and the Capital District.
and escorts. In 2015, the Committee will Safety Committee. The vision of this
In 2014, the DoT completed a number also commence a series of inspections strategy is to encourage drivers to willingly
of infrastructure projects to improve and field visits to examine the safety of comply with the posted speed limits on
pedestrian safety. More than 60 km of school transport systems and ensure all roads in the Emirate. The Committee
pedestrian fence was completed across compliance with regulations. thoroughly examined the causes of
Abu Dhabi, as was the construction of speeding in Abu Dhabi and reviewed best
More information about the school
seven pedestrian bridges. There are international practice in the prevention
transport can be accessed on the
of speeding, and then proposed actions
in the areas of engineering, legislation,
enforcement, education and awareness,
and stakeholder coordination. In 2014,
a preliminary action plan was developed,
to be completed in detail by 2015. This
project is being implemented by a joint
committee composed of members of DoT,
Abu Dhabi police, municipalities, and the
Urban Planning Council (UPC).
Freight Transport Safety
In order to improve the safety of Abu
Dhabi’s freight and logistics sector,
DoT implemented three initiatives in
2014: new safety standards for freight
transport, a truck parking strategy,
and a review of existing heavy vehicle
annual testing procedures.
The introduction of the new road freight
safety standards came in response to
the data collected through Truck Control
Stations set up to inspect trucks in for
{GRI G4-DMA Customer Health and Safety}

five weeks in 2013. These inspections direction for regulators, policy makers Personal Watercraft Safety
revealed that the majority of trucks did and developers to create an integrated In 2014, DoT continued the registration
not fully adhere to the required safety network of truck parking and driver rest of personal watercrafts (jet skis) in
standards. The proposed standards areas across the Emirate. The provision Abu Dhabi in response to the Emirate’s
will pertain to companies applying for of such facilities is necessary to prevent rapidly growing status as one of the key
a commercial license to operate goods fatigue among drivers and eliminate the destinations for water sports. In so doing,
vehicles with an un-laden weight of need for unsafe driving or parking. DoT enables a larger segment of personal
more than 2.5 tons, and will stipulate watercraft owners to practice their water
In order to protect the public and ensure
that the companies provide records activities in accordance with standards
the safety of road network users, the
of the following: that ensure the highest levels of safety for
law requires all vehicles, including heavy
watercraft owners and other water users,
• A Truck Inspection and Maintenance vehicles, to be kept in good condition and
as well as the natural environment.
Management System. to pass an annual inspection checking
• A Driver Fatigue Management Plan. for compliance with safety requirements. In 2014, the DoT also organised an
• An Operating Centre in Abu Dhabi with However, the roadside inspections of awareness campaign and distributed
sufficient off-highway parking areas. trucks carried out in 2013 indicated brochures for personal watercraft users
• Nominated key contacts within many vehicles operating with one or on the appropriate safety procedures to
the business responsible for more defects that would have led to be followed as well as areas prohibited for
implementation of the above. failure to meet stipulated requirements. personal watercraft use. A campaign event
In 2014, DoT completed a review of included a demonstration of safe riding, as
The DoT conducted a public consultation
existing annual vehicle testing procedures well as an opportunity for participants to
process for the proposed standards
for heavy vehicles and benchmarked practice all procedures explained.
to collect stakeholders’ feedback and
against international systems; in 2015,
raise awareness in 2014. Furthermore,
the organisation will develop new
guidance documents have been prepared
standards. The new safety inspection
to explain the process of completing
and maintenance system will aim to
the application form and providing the
ensure that trucks meet the annual test
required evidence for the new standards.
standards at all times, thereby reducing
These guidance documents are available
the risk of truck accidents and, as a result,
on the Freight2030 website:
improving road safety.
www.freight2030.ae
Public Transport Safety
Another survey of the Emirate’s road
Keeping people safe and secure while
network in 2013 revealed that many
using public transport is an end unto
freight trucks were parked unsuitably,
itself, but ensuring people feel safe is
especially in Mussafah industrial area.
the real test, because if people don’t feel
Thus, in 2014, the DoT created a Truck
safe they won’t use mass transit. The
Parking Strategy. The strategy provides
bus office continues to offer technical
training and competency assessment for
bus operators, and the safety of the bus
system continues to improve; from 2013
to 2014, DoT saw a 14% reduction in bus
crashes where the driver was at fault per
100,000 km of operation.
Number of Bus Crashes with Driver

at Fault per 100,000 km Operated
2011 0.80
2012 0.62
2013 0.59
2014 0.51
{GRI G4-DMA Customer Health and Safety}

Project Safety In 2014, the DoT saw only 9 contractor

injuries, achieving a lost-time injury rate Contractor Lost-Time Injury Rate
of 0.22, and no fatalities. This significant (per 1 million man-hours)
improvement in contractor safety
performance is attributable in part to 2011
0.12 61,241,813
the decreasing role of DoT in transport
infrastructure development, as most road
2012
construction and maintenance projects 0.20
63,334,503
have been transferred to the Abu Dhabi
General Services Company, known as 2013
0.46
Musanada. To mitigate health and safety
risks for the small number of projects still
2014
managed by DoT, we conduct audits of 0.22
our contractors to ensure their adherence
to high safety standards.
{GRI G4-DMA Occupational

Health and Safety}
{GRI G4-22}
Safety and Security: 2011 2012 2013 2014

The Numbers
A Safe and Secure Transport Network
Road Safety Profile Road incident injuries* 2,283 2,056 2,071 1,861
Road incident fatalities* 334 271 289 267
Pedestrian fatalities* 80 70 48 54
Bus Transport System Safety Number of bus crashes 0.80 0.62 0.59 0.51
with driver at fault per
100,000 km operated
Taxi System Safety Profile Number of taxi driver speeding 11,304 6,714 3,298 4,473
fines
Aviation Sector Safety Profile Aviation sector accidents** -- -- 23 98
Aviation sector fatalities 4 0 0 0
Maritime Sector Safety Profile Maritime sector accidents -- 139 145 378***
Maritime sector fatalities -- 6 0 0
Project Safety Profile
Project Safety Profile Number of main roads network 1 1 7 0****

projects initiated
Number of main roads 3 3 18 10****
construction projects on-going
Total number of contractors 7,533 4,200 5,016 8*****
Contractor Lost-Time Injury 0.12 0.20 0.46 0.22
Rate (per 1 million man-hours)
Contractor man-hours 25,072,441 15,030,602 10,833,900 4,510,983
Number of contractor injuries 344 300 49 9
Number of contractor fatalities 1 2 1 0
*Abu Dhabi police revised these numbers in 2015; DoT has reflected their changes in its reporting.
**DoT began collecting data on this indicator in 2013; increase is due to improved reporting in 2014.
***Reporting improved in 2014, leading to a significant increase in the number of reported maritime sector accidents.
****These are the number of main roads projects and contractors for which the DoT is directly responsible. If projects managed by Musanada and municipalities are
included, the number of main roads network projects initiated in 2014 is 9, and the number of construction projects on-going is 26.
*****In past years, DoT reported the total number of individuals employed by contractors; however, as this information was unavailable for 2014, this year it has reported
the total number of companies contracted.
Chapter Three: Level of Service Performance Highlights:
80.0%
customer satisfaction with MAWAQiF services
112%
increase in the number of
customer transactions
70%
of buses in service include less-able access
Through our commitment to providing

the highest quality transport services,
we are developing a transport network
that is an attractive alternative to the
private car. DoT’s priority is to increase
reliability and comfort of our services
while maintaining open channels of
communication and engagement with
our customers to gain insight into how
the quality of transport services can be
improved.
Supporting Modal Shift

through Quality of Service DoT strives for excellence in the quality
of transport services throughout the
Emirate, from Abu Dhabi’s airports and
ports to its bus stations, buses, ferries,
centres, shopping malls and hospitals
across Abu Dhabi, Al Ain and the Western
Region. DOT has also installed more than
1,490 car validators in all modern buses
and taxis. These services exist to meet as well as driver consoles in intercity
and exceed the needs and expectations buses.
of the Emirate’s residents and visitors. We
Planned for 2015 is the implementation
recognise that the quality of transport can
of a real-time passenger information
make a significant contribution to quality
system, which will include wayside signs
of life in the Emirate with the increasing
at many bus stops, as well as a journey
amounts of travel we all do for work and
planner providing internet users with
for leisure. DoT monitors and supports
personalised trip information, including
the quality of Abu Dhabi’s airports, ports
real-time departures. This will improve the
and taxis through its role as a regulator,
accessibility of DoT services dramatically.
but has more direct control over level of
service on Abu Dhabi’s buses via its role In 2014, as part of its effort to make the
operating and maintaining Abu Dhabi’s public transit passenger experience as
bus system. comfortable as possible, DoT completed
the Technical and Commercial Evaluation
Bus services are DoT’s biggest source of
of Tenders for the construction of 350
direct customer interaction, with 52 million
new bus shelters: 200 for Abu Dhabi and
passengers engaging with the service in
Al Ain and 150 for the Western Region.
2014. The success of the bus system is
The project has now been moved to the
critical to the quality of transport across
Department of Municipal Affairs in line
the Emirate as increased usage of public
with the directives from the Executive
transportation is DoT’s strongest route
Council, and will commence in 2015
towards congestion relief. DoT therefore
to be completed by the end of the
focuses on the quality of its bus services
first quarter of 2017. In the future, the
as a priority. DoT measures the quality of
municipalities of Abu Dhabi, Al Ain and the
its bus system through three key areas:
Western Region will be responsible for the
reliability, accessibility and satisfaction.
installation of all bus shelters.
DoT has invested in equipping its buses
with the leading technology in order Air Conditioned Bus Shelters
to make its bus service more reliable,
accessible and attractive. In 2014, DoT 2011
67
67
continued the implementation of its
Automated Vehicle Management (AVM)
2012
System, which allows its dispatchers to 81
monitor buses in real-time and manage
the fleet proactively to ensure buses run 2013
130
on time. It is this system that has allowed
DoT to improve its calculation of bus
2014
reliability in 2014, which explains the drop 130 130
in reliability from 95% to 81% of buses
running less than 5 minutes late.
We also continued to implement our
automated fare collection system to make
it quicker and easier for passengers to pay
their bus fare using new automated cards
in 2015. By the end of 2014, DoT had
installed 70 ticket vending machines that
will sell and top up cards, with payment
by cash or credit card, as well as 300
swift re-loader machines, and 30 ticket
office machines with advanced features.
The new machines can be found in bus
stations, bus shelters, customer care
{GRI G4-PR5}
Putting the Customers First Our customers provide the best insight
into how we may improve the quality
DoT also has a Customer Relationship
Management (CRM) System, which
of the transport system, as they are is used to manage several essential
the ones using it every day. We are processes within DoT, as well as all data
proud to be a responsive organisation related to DoT customers. The CRM
that communicates frequently with our system enables the DoT to conduct
customers and takes action to address searches, send notifications to the public,
their concerns. In 2014, DoT fielded process service requests (registration,
241,717 customer enquiries, and the processing and closing) and manage
number of customer transactions rose all complaints and suggestions. It also
112% from 2013 to 2014. handles all agreements with customers in
addition to DoT revenue management and
communication with the public.
Total Number of Customer Concerns
The system provides several technology
advantages to DoT and its customers,
534,836
such as the adoption of an automated
Emirates ID Card Reader to verify a
customer’s identity. The CRM system
has been linked to many internal systems
284,194 to ensure that DoT provides all services
to the public through a sole services
241,717
platform. DoT’s CRM system is also
connected to the Department of Economic
2,193 Development (DED) as a sole identifier of
institutions and companies’ data.
DoT is currently engaged in several
2011 2012 2013 2014
initiatives to improve its internal process
and performance management, which
Number of Customer Transactions is the foundation for effective service
delivery. We are in the process of
454,512 developing a Quality Process Results
(QPR) IT tool, and in 2014, DoT began
preparing for ISO 9001:2008 certification
across its three sectors (Surface
Transport, Aviation and Maritime). In
2015, we will conduct a gap analysis
214,746
against ISO 9001 requirements,
101,261
document and implement Quality
52,882
Management Systems (QMS) across the
department, undergo an internal quality
2011 2012 2013 2014 audit, and then obtain an external audit
of the QMS to achieve certification.
DoT expects this process to provide
Listening and Responding to
guidance and tools to help it ensure that
Customers’ Insights
its services consistently meet customers’
{GRI G4-DMA Product and Service Labelling}
requirements, and that quality is
DoT currently operates seven customer
consistently improved.
care centres and four MAWAQiF
customer service centres within the
Emirate of Abu Dhabi, providing venues
for services such as registration of
personal watercraft and buses and
issuance of residential parking permits.
DoT also provides a venue for customers
to share suggestions, file complaints and
make enquiries through its website. For
more information, please visit:
www.dot.abudhabi.ae/en/info/
Customer_Care
DARB
DARB is an interactive map that GIS and i-TINS
provides transport system users with Darb is supported by the DoT’s
useful and timely information about Geographical Information System (GIS)
roads, parking, buses, ferries, and and Integrated Transport Information
airports to aid in route planning and and Navigation System (i-TINS). i-TINS
navigation. In 2014, DoT launched a new works through the collection of real-time
version of its Darb website, as well as data from different sources – roadside
the first Darb mobile application. systems such as traffic counting systems
and travel time measurement systems
Through the updated portal, residents
and central sub-systems such as Taxi
and visitors can now plan, navigate and
and Bus GPS-based tracking systems.
visualise the best public transit route
Data is then analysed and processed to
between any two points in the Emirate
ensure its accuracy and made available
using the Bus Trip Planner feature. Darb
to the transport system users in the
also allows users to share their locations
Emirate of Abu Dhabi.
and search for rides using its Car Pooling
and Book a Taxi features. These new Through strategic partnerships, Darb
features are critical to increasing the is integrated with other advanced
accessibility and convenience of shared information and service systems such as
transport options and achieving modal the Abu Dhabi Systems and Information
shift to more sustainable modes of travel. Centre’s (ADSIC) latest Geographic
Information System (GIS) maps, as well as
Darb also provides access to live
Abu Dhabi Airports information system,
information about traffic conditions
which provide real-time flight arrivals and
on the road through its Live Traffic
departures and parking availability.
feature. This enables road users to
choose alternative routes around Moreover, i-TINS also provides an
congested areas. engineering dashboard for transportation
and traffic specialists, as well as
Customers can enter their own
management, within the DoT through
information on parking incidents
the GeoTRANS platform, an intranet
and issues with road lighting and
portal supported by the GIS Section and
road conditions in addition to other
addressing all the spatial data needs of
related transportation incidents and
DoT’s staff. The GIS system is currently
complaints utilising the Geofeedback
being integrated with existing systems
tool in Darb which is called “Darbi”. The
at DoT to enhance the centralisation of
Customer Care department receives
information about the transport system,
this feedback, and corrective action is
including the TIS, NOC, Parking, Crash
taken accordingly. DoT continues to
Analysis and Reporting, and Bridge
improve and build its DARB website to
Management Systems.
better meet the needs of residents and
increase awareness of public transport
options within the Emirate.
DARB can be accessed at this link:
www.darb.ae
Accessibility for All MAWAQiF’s Customer-Centric Following a presentation titled “Parking

In its effort to provide transport services Services Management in Abu Dhabi: A case study
that cater to all residents of and visitors With 54 sectors now featuring MAWAQiF of transformational change”, which was
to the Emirate, the DoT published parking management, MAWAQiF must given at the 2014 International Parking
Transportation Accessibility Standards in rise to the challenge of responding in a Institute Conference, MAWAQiF was
2014. These standards offer guidelines for timely manner to more parking disputes selected from amongst leading parking
the design of transport-related projects and customer concerns and enquiries organisations to write an educational
and interfaces to ensure that they are than ever before. In 2014, MAWAQiF article, based on the presentation. The
suitable for use by all, including individuals adopted a new parking management article was featured in the November
with disabilities. In 2015, the DoT will be system, using advanced software to Issue of the ‘Parking Professional’
circulating the standards and coordinating enhance the efficiency and effectiveness magazine and is to be used as a case
with Zayed Higher Organization for of its customer service. MAWAQiF has study by the International Parking
Accessibility Policy Implementation. initiated several projects to improve its Institute.
customer service, increase the ease
The DoT also completed construction
of parking payment and provide quick
of 100 universally accessible bus
resolution of ticket disputes in recent
stops and bus laybys in Abu Dhabi in
years, and was recognised for its work by
2014, and commenced construction
the International Parking Institute in 2014.
of 300 more in coordination with Abu
Dhabi Municipality. Construction also
commenced on 250 stops in Al Ain in
partnership with the municipality.
{GRI G4-PR5}
Level of Service: 2011 2012 2013 2014

The Numbers
Supporting Modal Shift Through Accessibility
Bus System Level of Service Buses running on time (less 95% 95% 95% 81%
than 5 minutes late)
Air conditioned bus shelters 67 81 130 130
Buses with less able access 395 395 395 395
Putting the Customers First
Customer Satisfaction Customer satisfaction with n/a* 78% n/a* 86.5%

MAWAQIF service
Number of customer concerns 5,463 130,844 138,295 78,870
regarding bus service
Number of enquiries and - 153,350 396,541 162,847
comments regarding
MAWAQIF**
Total number of 2,193 284,194 534,836 241,717
customer concerns
Number of customer 52,882 101,261 214,746 454,512
transactions
MAWAQiF Service Profile Percentage of cancelled tickets 1.20% 3.10% 3.20% 2.30%
Parking dispute response time - 7.3 1.3 1.53
(average days)
Percentage of complaints from - 2.07% 2.50% 3.50%
all enquiries (annual average)
*Customer satisfaction surveys are conducted biennially.

**Numbers have been updated to include enquiries received by both Customer Care and MAWAQiF call centres.
Chapter Four: Economic Return Performance Highlights:
13%
increase in tons of cargo handled by Abu Dhabi airports
20%
increase in number of passengers served by Abu Dhabi airports
34%
increase in tons of cargo handled by Abu Dhabi ports
DoT’s economic contribution to the DoT supports the development of the

Emirate lies primarily in its support of freight, aviation and maritime sectors in
the growth and development of these three key ways. First, we directly engage
three key sectors: aviation, maritime, with sector entities to learn about the
and freight. Investment in the aviation challenges they face and to provide
and maritime sectors allows Abu Dhabi guidance. Second, we develop transport
to strengthen its position as a hub of master plans to provide objectives and
international trade, and to thereby direction for each sector’s development.
diversify its economy. Development Finally, we monitor and evaluate the
of the freight sector supports growing performance of each sector to help them
commerce, which requires the improve planning for the future.
transportation of greater and greater
DoT also creates a more direct but much
volumes of goods across the Emirate.
less significant economic impact for Abu
Availability of a wide range of goods and
Dhabi through its own organisational
services through these three channels
economic return. DoT maximises this by
also improves quality of life in the
embedding fiscal responsibility within
Emirate and attracts more people and
internal operations and contributing to
business to Abu Dhabi.
the local economy through spending
on local suppliers and employee
compensation and benefits.
Supporting Economic Growth

and Diversification through
Sector Development
The smart and rapid development of champions improvements in safety
the Emirate’s transport infrastructure is as well as economic efficiency and
critical to supporting the Emirate’s growth environmental sustainability.
ambitions laid out in the Economic Vision
DoT’s Freight Master Plan, launched in
2030. This growth will substantially
early 2014, provides the guiding strategy
increase the demand for the movement of
and policy to deliver positive change in
goods and people, particularly as much of
the effectiveness of freight governance in
it is expected to occur in non-oil sectors
Abu Dhabi. The Plan will promote freight
like industry, commerce, tourism, and
efficiency across Abu Dhabi, the UAE and
retail. Thus, Abu Dhabi must continue to
the Gulf Cooperation Council. It supports
build the capacity of its air and sea ports
the economy and community of the
and freight transport infrastructure to
Emirate by providing the infrastructure,
support the anticipated growth.
support services and regulation needed to
Freight Sector Development make it a destination of choice for freight
Development of export-oriented industry related companies to locate.
and manufacturing at the Khalifa Port
You can read more about the Freight
Industrial Zone is rapidly increasing the
Master Plan on DoT’s website:
demand for a freight network to deliver
www.dot.abudhabi.ae/freight2030/en/
goods produced to markets within the
home
Gulf Cooperation Council (GCC). The
expansion of the growing population to In 2014, DoT’s Freight division has
rural areas of the Emirate is also creating focused on addressing issues in sector
a need for greater movement of goods regulation that have resulted in a truck
within Abu Dhabi. DoT has a prominent safety record that falls well below
role to play in the development of the international standards. Clear and
freight sector to meet these needs consistent governance of goods vehicles
through policy formulation, strategic will make Abu Dhabi’s road freight
planning, and regulation. operations safer and more efficient. You
can read more about these efforts in
While trucks currently dominate freight
Chapter Two of this report, on page 32.
surface transport movements, with sea
and air transport also playing important In 2015, the division will focus on a
roles, DoT is working with Etihad Rail review of all existing freight regulation
and other relevant organisations to build to identify gaps, and will then proceed
the first phase of what will eventually to develop new regulations to address
be a GCC wide railway system that will the gaps identified. This will include
serve future freight needs. Efficient the development of new regulations for
transfer between transport modes vehicles transporting heavy goods and
will become increasingly important as dangerous goods. The division also plans
the multi-modal transport system is to develop a strategy for the management
developed. DoT therefore aims to ensure of abnormal loads and to research and
an integrated freight system reliant on recommend solutions to improve loading
road, rail, air and sea transport that and unloading in urban areas.
{GRI G4-EC8}
{GRI G4-DMA Indirect Economic Impacts}
Aviation Sector Development

Cargo Handled by Abu Dhabi Airports (tons)*
Abu Dhabi’s aviation sector facilitates
the Emirate’s development as a global
2011
gateway, stimulating robust tourism, trade, 482,102
and investment. Growth and development
are led by Abu Dhabi Airports and Etihad 2012
569,413
Airways, the UAE’s national airline. As a
regulator of the aviation sector, DoT works
2013
to encourage and facilitate the growth 706,884
and expansion of passenger and cargo
operations in alignment with Abu Dhabi’s 2014
797,340
development plans.
Responsibilities assigned to the aviation *Does not include trucked cargo
division have been allocated to four
teams that work together to achieve Total Number of Passengers Served by Abu Dhabi Airports
the desired objectives. One team is
responsible for increasing Abu Dhabi’s 2011
12,584,378
air connectivity; it engages with bilateral
partners to negotiate international air
2012
service agreements to enable new or 14,901,990
expanded airline passenger and cargo
services. Another team is responsible 2013
16,750,073
for strategic planning, coordinating and
combining the long term needs of the
2014
government and stakeholders into a 20,104,268
cohesive and cogent national aviation
strategy. A third team is tasked with policy
and regulation development, working Total Annual Flights
closely with government departments
and operators on a wide range of policy 2011
175,628
initiatives such as airline financial fitness,
performance monitoring, environmental
2012
management, competition policy, pricing 210,512
and the licensing of aviation businesses. A
fourth team is responsible for monitoring 2013
240,679
adherence to service standards and
encouraging initiatives to improve facility
2014
provision at Abu Dhabi’s airports. 242,660
In 2014, the aviation sector continued
to expand, serving more than 20 million
designs that will accommodate projected aligned with the recommendations of
passengers and handling almost 800,000
air traffic movements and increased the report.
tons of cargo. The number of passengers
passenger numbers out to 2035. These
increased by 20% from 2013, while The Department of Transport is
designs will ensure that operations are
the number of annual flights remained also involved in the planning and
conducted with enhanced levels of safety,
relatively stable. The number of scheduled implementation of an automated Air
access, efficiency and capacity, while
passenger destinations served has gone Traffic Flow Management system for the
delivering environmental benefits through
from 88 to 99. Four new Air Service UAE, called D-FLOW. As an integrated
reduced fuel-burn initiatives.
Agreements concluded, and traffic rights function of the GCAA’s Sheikh Zayed
were obtained for four more states. The UAE Airspace Restructuring Project Air Navigation Services facility,
is being undertaken in two phases; phase D-FLOW will provide additional capacity
DoT has continued to focus on the
one is concerned with the lower airspace enhancements for aircraft departing UAE
planning and implementation of airspace
surrounding the major UAE Airports and Airports and transiting adjacent airspace
capacity initiatives in 2014 to support
phase two will consider new conceptual to reach final destinations. Future
the continued growth of air traffic within
designs for the upper airspace. The final expansion of the system will provide
the UAE and throughout the region. The
report on phase one of the project is arrivals management for flights intending
Department is working in collaboration
expected to be published in May 2015; to land at UAE Airports. Completion of
with other industry stakeholders on the
this will be followed by the planning and the first phase of the system (DFLOW) is
UAE Airspace Restructuring Project to
implementation of a number of projects expected in April 2015.
develop a range of conceptual airspace
{GRI G4-EC8}
{GRI G4-DMA Indirect Economic Impacts}
{GRI G4-EC8} {GRI G4-DMA Indirect Economic Impacts}
Finally, DoT is the approving authority Maritime Sector Development DoT contributes to the development of
for the Emirate’s Airport Master Plans. The development of maritime industrial the sector by proposing and implementing
During 2014, a complete review and and cruise capacity continues to have a maritime legislation in cooperation with
update of the Abu Dhabi Airport Master positive impact on the Emirate, fuelling the sector entities for the purpose of
Plan was undertaken by ADAC. This development and growth and bringing achieving the highest standards of safety,
detailed development plan has been vitally in visitors and cargo to the city and security, environmental sustainability
necessary given the substantial growth surrounding areas. In 2014, the maritime and the economic development of the
in passenger and cargo traffic. DoT sector continued to expand, receiving sector. We ensure maritime transport in
Aviation has been working with the Airport 40,762 port visits and handling more than Abu Dhabi is consistent with local and
Planners to achieve the approval of a 12.8 million tonnes of cargo, a international standards, and supervise
comprehensive document in 2015 which 34% increase over the amount handled the compliance monitoring with regards
will set out the development of the airport in 2013. to Abu Dhabi’s Environment, Health and
both in the near term, to 2025, and the Safety Management System (EHSMS)
With greater economic growth, and
long term, to 2042. policy, guidelines and port pricing. In
diversification into export-oriented
2014, DoT conducted a gap analysis for
The Aviation division’s work on policy industries and manufacturing, cargo
maritime legislation, benchmarking the
and regulation development focused volumes both into and out of Abu
Abu Dhabi legislative framework against
on consumer protection in 2014. Dhabi’s ports are expected to increase
international best practices. This will be
The division delivered a number of dramatically. The new Khalifa Port and
used to inform legislative reform in the
workshops for external stakeholders, Industrial Zone (KPIZ) at Al-Taweelah
coming years.
created and distributed leaflets, and ensures excellent infrastructure and
took steps to enhance processes and enough port capacity to manage the For more information about the maritime
procedures regarding the classification anticipated growth in imports and exports. sector and DoT’s role in it, please visit:
and licensing of commercial activities. www.dot.abudhabi.ae/en/info/Maritime
The division also increased the scope
of monitoring for the sector with the
introduction of new reporting areas.
The emphasis of monitoring and evaluation
for the sector in 2014 was service quality,
in light of the challenges presented as
traffic growth outpaces airport capacity
provision. Satisfaction with Abu Dhabi’s Freight Handled by Abu Dhabi Ports (tonnes)
largest airport, Abu Dhabi International
Airport (ADIA) decreased slightly in 2014, 2011
4,150,197
with the airport achieving an Airports
Council International Airport Service
2012
Quality (ASQ) score of 4.39 out of 5. 9,393,265
This is likely due to capacity constraints
generated by accelerated growth. 2013
9,522,325
Capacity provision is a key issue for the
airport and DoT continues to closely
2014
monitor future provision against forecast 12,800,000
passenger and cargo throughput.
Airport accessibility has also become
Number of Port Visits
a focus, with the need to ensure that
rail access is provided as soon as
2011
possible, particularly given the higher 2,244
than expected air passenger growth. In
the meantime, DoT Aviation is working 2012
30,618
closely with the DoT Bus Office to
increase the network of bus services
2013
serving the airport. This has increased 35,770
from one route to five in three years and
during 2015 efforts will be maintained to 2014
40,762
build on this surface access expansion.
For more information about the aviation
sector and DoT’s role in it, please visit:
www.dot.abudhabi.ae/en/info/Aviation
DoT’s Economic
Impact DoT is a government entity that supports
development and engages with many
companies across the transport sector.
As an organisation, DoT is committed
Procurement
{GRI G4-DMA Procurement Practices}
As part of the organisation’s commitment
to supporting the local economy, DoT’s
to fiscal responsibility and making a procurement policies include mechanisms
strong local economic impact through that give preference to local contractors
employment and procurement practices. and service providers. In 2014, DoT
spent 2.842 billion AED on local suppliers,
Fiscal Responsibility
amounting to 100% of the total spending
As part of its strategic objectives,
on suppliers by DoT.
DoT places strong emphasis on
supporting economic development and DoT also is committed to integrating
maintaining a responsible budget for its sustainability principles into its
internal operations. Internal audits and procurement decisions. The procurement
budgetary oversight are conducted by division has incorporated EHS criteria
the Executive Management Committee into tender evaluation. In line with the
and administered by DoT’s finance mandate given by the Executive Council
department. in 2014, DoT has notified all suppliers
that they must provide medical insurance,
As a government body, DoT receives the
appropriate accommodation, necessary
majority of its budget from funds provided
permits and visas, and timely payment
by the government of Abu Dhabi. From
to employees, and has conducted
2013 to 2014, government funding
audits to ensure compliance with these
decreased by 9% to represent 81% of
requirements.
DoT’s overall income. DoT also generates
direct revenue from its customer-oriented
operations. In 2014 18% of DoT’s budget
was derived from income from bus and
MAWAQiF services.
Total Income (billion)
2.59 0.23 0.02

2011
Total: 2.90
2.47 0.45 0.03

2012 Total: 2.94
2.45 0.53 0.03

2013 Total: 3.01
2.22 0.48 0.05

2014 Total: 2.75
Income from UAE Government

Income from bus and MAWAQIF
Other income
{GRI G4-DMA Economic Performance}

Economic Return: 2011 2012 2013 2014

The Numbers
Supporting Economic Growth and Diversification through Sector Development
Aviation Sector Profile Abu Dhabi International Airport 18.5 19.4 20.2 21.1
contribution to GDP (AED billion)*
Abu Dhabi International Airport 7.9% 7.8% 7.8% 7.7%
contribution to non-oil GDP (%)*
Number of airports 5 5 5 5
Cargo handled by Abu Dhabi 482,102 569,413 706,884 797,340
airports (tons)**
Total number of passengers served 12,584,378 14,901,990 16,750,073 20,104,268
by Abu Dhabi airports
Number of scheduled passenger 84 90 88 99
destinations served***
ACI airport service quality 4.31 4.39 4.52 4.39
ACI international airport ranking 43/186 40/199 28/235 49/267
for Abu Dhabi International Airport
(ranking/ total number of airports
ranked)
Passenger Movements Abu Dhabi International Airport 12,365,712 14,700,420 16,526,316 19,865,127
– By Airport (ADIA)
Al Bateen**** 86,033 85,325 97,483 110,930
Al Ain 88,050 64,518 75,357 69,549
Delma Island 41,747 47,284 42,578 47,403
Sir Bani Yas 2,836 4,443 8,339 11,259
Total annual passengers 12,584,378 14,901,990 16,750,073 20,104,268
Flights – By Airport Abu Dhabi International Airport 114,785 121,638 135,213 154,821
(ADIA)
Al Bateen**** 8,914 9,852 10,360 10,922
Al Ain 50,529 77,336 93,424 74,727
Delma Island 1,122 1,324 1,130 1,356
Sir Bani Yas 278 362 552 834
Total annual flights 175,628 210,512 240,679 242,660
Cargo – By Airport Abu Dhabi International Airport 481,605 567,965 706,458 797,069
(tons) (ADIA)
Al Ain 497 1,448 426 271
Total cargo 482,102 569,413 706,884 797,340
{GRI G4-9} {GRI G4-EC1} {GRI G4-EC4}
Economic Return: 2011 2012 2013 2014

The Numbers
Maritime Sector Number of ports - 11 11 11

Economic Profile
Number of port visits 2,244 30,618 35,770 40,762
Number of cruise ship 159,559 127,647 153,132 146,997
passengers
Freight handled by Abu 4,150,197 9,393,265 9,522,325 12,800,000
Dhabi ports (tonnes)
Containerisation (no. of 767,713 787,048 901,722 1,137,755
TEU)
DoT’s Economic Impact
Financial Profile***** Income from UAE 2,586,980,718 2,466,473,348 2,447,683,131 2,215,729,565

Government
Income from bus and 290,466,859 445,529,231 525,479,396 481,213,976
MAWAQiF
Other income 24,100,057 27,108,094 32,537,962 48,969,147
Total income 2,901,547,635 2,939,110,673 3,005,700,489 2,745,912,688
Capital expenditure 1,891,142,046 1,572,879,627 1,207,122,072 1,207,136,145
Operating costs 350,121,478 439,730,375 571,970,267 650,764,794
Net advances paid / (34,549,241) (449,436,316) 278,031,725 0
repaid*
Professional and support 358,829,558 987,889,512 548,387,231 435,174,050
services
Employee wages and 336,003,793 388,047,475 400,189,194 452,837,699
benefits
Total expenditure 2,901,547,635 2,939,110,673 3,005,700,489 2,745,912,688
*Estimated
**Does not include trucked cargo
***These figures are for Abu Dhabi International Airport only and are based on published schedules from December each year.
****Passenger and flight figures do not include military.
*****These are unaudited figures, and could be subject to change after audit.
Chapter Five:
Organisational Excellence
DoT’s operational strategy is rooted

in the Abu Dhabi 2030 Vision and
national plans that guide the Emirate’s
overall development and growth.
Organisational excellence, the
foundation for our ability to operate
efficiently and effectively, is achieved
by incorporating long term strategic
planning into our operations and
engaging our workforce. DoT also
pursues excellence in its operations
through the continuous improvement
of core processes and the acceleration
of collaboration both internally and
with other organisations and
government departments in pursuit
of Abu Dhabi’s goals.
Performance Highlights:
11%
increase in Emiratisation rate
20%
of management is female
34
hours of training on average per DoT
employee
Strategic Management and Direction Strategic, Emirate-level planning for

the transport sector is at the core of
The STMP identifies the transport system
needed to support the Urban Planning
our ability to deliver on our vision for Council’s Structure Plans for each of Abu
Abu Dhabi’s future. As a planner, DoT Dhabi’s regions in 2030, with interim
must view the transport system in its short and medium term phasing.
entirety and set its direction to ensure
The UPC structure plans and their
that the activity of its various sectors and
assumptions regarding land use
subsectors is coordinated and aligned to
and population growth are the key
meet the needs and realise the long-term
drivers behind the STMP, and hence
goals of the Emirate. DoT’s strategic
all DoT transport planning. The plans
understanding as a planner for the sector
use a sophisticated computer model
also informs its action as a regulator and
the Strategic Transport Assessment
developer. The organisation therefore
and Evaluation Model (STEAM) to
invests a considerable amount of energy
forecast future demand for all modes
and resources into long term and strategic
of surface transport.
planning and constant oversight and
evaluation of the sector’s performance To download DoT’s master plans, please
and development. visit: www.dot.abudhabi.ae/en/info/
Transport_Master_Plans
Since our inception in 2006, we have
developed five master plans that
designate the roles, responsibilities,
and trajectory for each of the transport
modes and specific sectors. The first of
our master plans, the Surface Transport
Master Plan (STMP), was issued in 2009
after considerable research, evaluation,
and stakeholder consultation. The STMP
is a comprehensive plan for the future of
the Emirate’s surface transport activities;
it provides valuable insight into the state
of Abu Dhabi’s surface transport sector
and outlines the vision for the future
development of the sector. As such, the
STMP is a central document that guides
DoT’s actions and planning for its surface
transport divisions such as freight, bus,
MAWAQiF, and road infrastructure. In
2013, DoT updated the STMP to reflect
the current conditions of the Emirate’s
surface transport sector and larger trends
in economic and population growth.
{GRI G4-LA1} {GRI G4-LA12}

Achieving Excellence in Human
Resources Management The development and regulation of a
strong and efficient transport network
in support of Abu Dhabi’s long-term
ambitions demands excellence from
employees through on-the-job training
as well as an academic leave policy that
grants employees time off from their
positions in order to pursue academic
all of DoT’s employees. Our workforce studies. In 2014, we expanded our
embodies the organisation’s key values use of training plans to include all
of excellence, commitment, integrity, employees, rather than just Emirati
cooperation, transparency, and efficiency. nationals. All trainees receive support and
DoT therefore seeks to attract, train and guidance during an intensive two-month
retain an exceptional workforce. orientation. The orientation programme
exposes trainees to all DoT departments
and operations and builds understanding
Number of Employees
of organisational procedures and
expectations, improving the experience
2011
911 and productivity of new hires.
DoT’s Future Leaders programme
2012
2.44
960 continued in 2014. DoT also continues
to sponsor the Bachelor in Transport
2013 Management, which prepares high school
1.73 1,005
graduates to participate in the transport
sector upon graduation. In addition, DoT
2014
1.65 874 supports a summer internship and work
placement programme, which provides
valuable workplace exposure and training
Employee Satisfaction and
to future employees.
Engagement {GRI G4-DMA Employment}
DoT has completed a manpower Inclusiveness and Respect in Our
optimisation activity as part of its Workforce {GRI G4-DMA Market Presence}
organisational restructuring in 2014, {GRI G4-DMA Diversity and Equal Opportunity}
decreasing its workforce by 13%; one We are committed to the increased
anticipated result of this activity was high participation of females and nationals
employee turnover. DoT has conducted in the workforce emphasised in the Abu
exit interviews with departing employees Dhabi Economic Vision 2030. We work
to gather input on how it can improve the collaboratively with government and
experience of its employees. We have other stakeholders to maximise local
also conducted employee satisfaction employment opportunities and to build
surveys, and circulated the procedure for Emirati skills and employability. In 2014,
employees to register a complaint with DoT increased the number of females and
the organisation. nationals it employs despite the reduction
in its workforce. Female employment
To motivate and inspire employees,
increased by 2% to 28%, and Emiratisation
we celebrated exceptional employee
increased by 11% to 74%.
performance through an internal awards
programme. To better engage and
Female Employment Rate
communicate with them, we began to
revamp our intranet. We recognise that
through investment in employees and
2011
23.2%
their needs, we are better able to achieve
2012
22.4%
our organisational mission and continue
our successful growth and development.
2013
25.9%
DoT’s challenge is to continuously
2014
28.3%
improve its management and support of
its workforce so that its employees may Emiratisation Rate
deliver continuously better results for Abu
Dhabi’s transport network.
2011
53.7%
Employee Training and Development
2012
57.3%
{GRI G4-DMA Training and Education}
DoT invests in the academic and
2013
63.3%
professional development of its
2014
74.1%
{GRI G4-9} {GRI G4-10} {GRI G4-LA1} {GRI G4-LA12}
Organisational Excellence: The 2011 2012 2013 2014

Numbers
Achieving Excellence in Human Resources Management
Number of Employees Number of employees 911 960 1,005 874
Employment by Contract Type Regular contract 189 237 239 229
Special contract 445 446 472 512
Outsourced 277 277 294 133

Employment by Level Top management 4 4 3 4
Middle management 32 31 29 39
Professional level 376 431 546 550
Low level 44 47 56 55
Administrative level 455 447 371 226
Employment by Sector Top management 77 69 62 53
Aviation 39 40 39 35
Maritime 50 59 57 53
Surface transport 549 585 590 613
Support services 196 207 257 120
Employment by Age Age (18–30) 268 342 320 301
Age (31–40) 332 330 362 340
Age (41-50) 185 179 199 156
Age (51–60) 90 80 94 53
Age (61–70) 33 26 28 22
Age (71–80) 3 3 2 2
Employment by Gender Female 211 215 260 249
Male 700 745 745 625
Female employment rate 23.2% 22.4% 25.9% 28.3%
Female Employment Number of women in top management 1 1 1 1
Number of women in middle 1 2 2 7
management
Number of women in professional level 74 86 148 146
Number of women in low-level 9 10 11 12
management
Number of women in administrative 126 116 98 83
level
Less Able Employees Number of less able employees 13 14 13 12
Turnover Employee turnover 7.7% 6.6% 10.2% 24.7%
Total employees who left DoT 70 63 74 222
Turnover by Contract Type Regular contract 15 17 27 35
Special contract 37 26 26 28
Outsourced 18 20 21 159
Turnover by Level Top management employees 0 0 0 0
Middle management employees 0 1 3 1
Low level employees 4 3 3 5
Administrative level employees 24 11 28 148
Professional level employees 42 48 69 68
Turnover by Sector Top management 12 10 11 14
Aviation 3 3 3 4
Maritime 5 12 11 10
Surface transport 31 20 26 147
{GRI G4-EC6} {GRI G4-LA9} {GRI G4-LA11}
Organisational Excellence: The 2011 2012 2013 2014

Numbers
Support services 19 18 23 47
Turnover by Age Age (18–30) 23 20 34 41
Age (31–40) 27 21 41 68
Age (41–50) 7 11 17 58
Age (51–60) 7 8 6 45
Age (61–70) 5 3 3 10
Age (71–80) 1 0 2 0
Turnover by Gender Number of women 25 16 22 38
Number of men 45 47 52 184
Emiratisation Emiratisation rate 53.7% 57.3% 63.3% 74.1%
Number of Emirati employees 489 550 636 648
Number of expatriate employees 422 410 369 226
Emiratisation by Level Emiratisation percentage of top 100% 100% 100% 100%
management
Emiratisation percentage of middle 78% 90% 90% 92%
management
Emiratisation percentage of low level 84% 83% 85% 84%
Emiratisation percentage of 52% 58% 57% 85%
administrative level
Emiratisation percentage of 49% 55% 64% 67%
professional level
Female Emiratisation Number of female Emiratis 160 173 221 222
Female Emiratisation rate 32.7% 31.5% 34.7% 34.3%
Employee Training Number of employees invited to 829 914 916 871
participate in the performance and
development programme
Percentage of completed performance 73% 95% 94% 98%
assessments of the invited employees
Employee Training Hours Total number of training hours provided 10,028 28,694 54,629 30,699
Average hours of training per DoT 11 31 54 21
employee
Average training hours for senior 4 30 40 22
managers
Average training hours for middle 18 49 23 21
managers
Average training hours for workers* 11 30 56 22
Employee Training Investment Total amount invested in training 1,868,042 4,092,168 7,448,498 6,029,934
(AED)
Average cost of training per DoT 2,051 4,263 7,411 4,916
employee (AED)
Total cost of training for senior 2,576 137,051 19,793 305,047
managers
Total cost of training for middle 376,763 492,629 307,075 422,737
managers
Total cost of training for workers* 1,488,703 3,462,488 7,121,629 5,302,150
*The ‘workers’ category aligns closely with a combination of the ‘professional’, ‘administrative’, and ‘low level’
categories used in other HR KPIs. Alignment of all KPIs to meet and improve internal reporting processes is on-going.
Chapter Six:
Environmental Stewardship Performance Highlights:
57%
decrease in number of breaches in MARPOL recorded
100%
of main road projects initiated have an Environmental
Management Plan in place
21%
decrease in DoT’s electricity consumption
6%
decrease in DoT’s water consumption
{GRI G4-14} {GRI G4-DMA Energy} {GRI G4-DMA Water} {GRI G4-DMA Emissions}
{GRI G4-DMA Effluents and Waste} {GRI G4-Compliance}
Accomplishment of the DoT’s five Collaboration, both internally and

strategic objectives is central to with other external organisations,
the organisation’s realisation of is critical to the preservation of Abu
its commitment to environmental Dhabi’s natural resources. DoT’s TMM
stewardship. Efforts to relieve programme (Chapter 1) is largely
congestion make the transport built upon collaboration with other
system more efficient, allowing for organisations to encourage the uptake
the conservation of resources and of shared and public transport in Abu
the reduction of emissions. We are Dhabi to improve the environmental
accelerating our progress towards efficiency of the transport sector.
environmental sustainability by DoT is also involved with a number
integrating cleaner technologies of external projects geared towards
into the transportation system, protecting Abu Dhabi’s environment,
developing strategy and regulations including:
to improve the environmental impact
• The Abu Dhabi Hazardous Materials
of the sector, and measuring and
and Waste Management Project
minimising the environmental impact
• High Level Strategy for Air Quality and
of our organisation. Our approach to
Noise Pollution
environmental stewardship is guided
• Local, National, and Regional
by our Environment, Health and Safety
Biodiversity Project
(EHS) and Sustainability policies.
• Technical Committee for the Reuse of
Treated Sewer System
• Abu Dhabi Climate Change Committee
• 2012 Climate Change/Greenhouse
Gases Inventory for Abu Dhabi
• High Level Strategy and Action Plan for
the Marine Water Quality
• Quality and Conformity Council Air
Quality and Noise Pollution Sampling
Standardisation
• The UAE Ecological Footprint
Innovating Environmental Solutions

for an Efficient Transport System
Developing solutions for the impact of the taxi system. During a

transportation system that minimise typical 700,000 km lifecycle, one of the
environmental impact and increase new hybrid vehicles will achieve a 35%
efficiency is central to the achievement reduction in fuel consumption compared
of the Emirate’s long-term strategic to a conventional vehicle of the same
plan. Modal shift – moving from the use category, equivalent to a CO2 emission
of privately owned vehicles to public reduction of 3,085 tons across the fleet.
transport, walking and cycling – would be The new vehicles will also save their
the most practical source of improvement owners more than 50,000 AED in fuel
for the environmental efficiency of costs over their lifecycle. Twenty-five
the transport sector. Public transport percent of Abu Dhabi’s taxi fleet are now
infrastructure is currently in development cleaner energy vehicles.
and will significantly shift the Abu Dhabi
DoT is also considering integration
transport system once it is completed.
of electric buses into its bus fleet,
In the short term, investment in new
and conducted a trial period with an
technologies and programmes such
electric bus in 2014. The trial provided
as these described below that support
information on the operating range
environmental sustainability is the first
limitations of the bus in Abu Dhabi’s
step towards minimising the impact from
climate; DoT will use this information
the transport sector.
to evaluate the viability of an electric or
Cleaner Vehicle Fleet hybrid bus fleet.
DoT has supported the growth of
Integrating Sustainability Principles
cleaner energy vehicles within its bus
in IPTN Infrastructure
fleets as part of its efforts to reduce
DoT and the Urban Planning Council
the environmental impact of transport.
(UPC) worked together in 2014 to
In 2014, 87% of buses achieved Euro
develop a sustainability appraisal
4 standards, a European standard
scheme for the upcoming Metro and LRT
signifying efficient use of diesel fuel. In
projects. The sustainability framework
addition, TransAD’s work to convert taxis
developed includes 69 sustainability
to use CNG and hybrid technologies
objectives for the infrastructure, to
represents an additional opportunity to
be met at various stages of the IPTN
improve environmental performance.
projects, with baseline and stretch
TransAD, in partnership with Cars Taxi
targets defined. The IPTN project
and Al Futtaim-Motors, added 55 new
requirements will include compliance with
hybrid vehicles to its fleet in 2014 in
each of these objectives. The scheme
order to improve the environmental
has been designed particularly to cover
infrastructure elements that do not fall and operations costs of the road. DoT changes. The Integrated Intelligent
under the existing Pearl Rating schemes finalised preliminary engineering design Transportation Systems division is the
in Abu Dhabi, such as the LRT tracks and for the project in 2014. The detailed custodian of the ITS Strategy and Action
stops and Metro viaducts and tunnels. design will be completed by July 2015, Plan and monitors the implementation
at which point the procurement process of its outcomes. The division seeks
Green Road Project
will be initiated and the project will be to utilise advanced communications
DoT continued to move towards the
transferred to Musanada for construction. and information technologies to move
implementation of its Green Road Project
Upon completion of the Green Road pilot people and goods in a faster, safer and
in 2014. The five-kilometre pilot project
project, the outcomes will be evaluated more efficient manner and to help ease
will link the existing Abu Dhabi-Dubai
and used to create a rating system for problems of congestion and increasing
Main Road (E11) and the new Abu Dhabi-
future implementation of green roads emissions. In 2014, DoT replaced the
Dubai Main Road (E311). The project will
throughout the Emirate of Abu Dhabi. traditional traffic signal lamps in Abu
utilise state-of-the-art technologies and
Dhabi Island with LED signal heads. In
solutions to lower carbon emissions, such Intelligent Transportation
addition, it is developing a number of new
as streetlights powered by renewable System (ITS)
Transportation Management Centres
energy, as well as environmentally In 2010, DoT developed an Intelligent
in Abu Dhabi and Al Ain that will be
friendly construction material such as Transportation Systems Strategy and
designed and built in accordance with the
recycled asphalt/concrete aggregates Action Plan that outlines all initiatives to
Estidama Pearl Ratings Requirements.
and scrap rubber tires. Materials used be implemented in the Emirate through
in constructing the road will ensure 2030. The strategy is updated on an Aviation Sector Emissions
the highest standards of safety while annual basis to reflect advances in the Reduction Initiatives
lowering the long-term maintenance field and to capture any institutional Since 2011, DoT has collaborated with
other aviation stakeholders to conduct a
number of ‘green flights’ to demonstrate
best-case fuel and emissions scenarios
and assist in the development of a set
of target goals for improvement on
each phase of flight. In 2014, DoT, in
partnership with Etihad Airways, Abu
Dhabi Airports, and Global Aerospace
Logistics, engaged with the U.S. Federal
Aviation Agency to develop plans for
conducting two demonstration flights
by Etihad Airways from Abu Dhabi to
Washington D.C. and return in May 2015.
Operating under a broader programme
known as the “Abu Dhabi Perfect
Flight Program”, the purpose of these
demonstration flights is to employ as
many gate-to-gate efficiency measures as
possible, to highlight the potential for real
reduction in fuel burn and emissions.
Throughout 2015 and 2016, DOT will
continue to work with the General Civil
Aviation Authority (GCAA) and members
of the UAE National Airspace Advisory
Committee (NASAC) to develop and
implement the UAE Airspace Optimisation
Program. This initiative is intended to
deliver increased operating efficiencies
and reduced fuel and greenhouse gas
emissions for all aircraft flying through the
UAE Airspace.
Strategic Management of
Environmental Impact in the
Transport Sector
DoT recognises its responsibility to DoT has also initiated a feasibility
improve the environmental impact of and concept design study to evaluate
the transport sector through its role as schemes for the introduction of a Low
a planner and regulator of the transport Emission Zone (LEZ) in the Emirate,
network, and is currently engaged in with the goal of reducing emissions and
several initiatives to create policies and improving air quality. A LEZ would operate
regulations to guide users of the network to encourage the most polluting vehicles
to change their behaviour for enhanced to become cleaner by charging them for
sector environmental performance. entering the designated zone. The study
aims to appraise the impact of different
Reducing Transport Sector Emissions
LEZ options on air quality and health,
Abu Dhabi has one of the highest
conceptualise the design of the preferred
per capita carbon emissions in the
LEZ option, and recommend policies to
world, and transport is one of the
support LEZ implementation. The study
main contributors to this, contributing
commenced in April 2014 and will run
18.7% of total emissions in 2010.1
until June 2015.
Consequently, emissions reduction
is a key focus area for DoT in its Preventing Maritime Spills
management of the environmental Recognising the importance of protecting
impact of the transport sector. the marine environment, DoT’s Maritime
Division has developed Water Transport
In order to combat transport emissions
Regulations, awaiting approval by the
as effectively and efficiently as possible,
Executive Council, which will serve
DoT is working to complete its own
to impose requirements aimed at the
inventory of transport sector emissions
prevention of accidents and spills by
to better understand the main sources
ships in Abu Dhabi’s waters.
of emissions and key opportunities for
reduction. We expect to complete this
project in 2015.
www.ead.ae//_data/global/book/
1
ghg-brochureenglish.pdf
{GRI G4-15 - G4-16} {GRI G4-EN3} {GRI G4-DMA Energy} {GRI G4-DMA Water}
{GRI G4-DMA Emissions} {GRI G4-DMA Effluents and Waste} {GRI G4-DMA Compliance}
Internal Environmental Performance Since moving its main offices from

Abu Dhabi City to Al Maqtaa Area in
The majority of employees (67%) reported
that they currently travel to work via
2013, DoT is still working to complete private vehicle with no passengers.
the transfer of all of its divisions to Thirteen percent use the DOT staff shuttle
the new building. DoT has plans to bus, 7% carpool, and 7% get dropped off
optimise its energy consumption and by a driver or taxi. Four percent use a
implement water and waste management motorcycle or a public bus, or cycle or
programmes in the building once the walk.
move is complete. Already, however, the
Those driving a private car to work
consolidation of several of our divisions in
indicated that their main reasons for
the new building has led to a significant
choosing to travel this way were to save
reduction in water and electricity
time, for comfort, and because they
consumption from 2013 to 2014;
had no alternative. Those using more
electricity consumption has decreased
sustainable modes of transport said
by 21% and water consumption by 6%.
that they chose to do so for comfort,
We have also committed to reporting our
cost effectiveness, and personal safety.
organisation’s emissions to the Carbon
The survey also collected information
Disclosure Project (CDP) in 2015.
on employee awareness of tools to aid
In 2014, DoT implemented a campaign to more sustainable travel choices, such
encourage its own employees to use more as the DARB trip planner and carpooling
sustainable transport, raising awareness website, and what incentives would be
of the benefits of carpooling and low most likely to encourage employees to
emission vehicles, and rewarding those explore alternative modes of travel. This
who carpool or convert their vehicles information will be used to develop tailored
to use natural gas, electricity or other measures and initiatives to encourage
alternative fuels with VIP parking. To better behaviour change in the future.
understand the current travel patterns of
its employees, DoT also conducted a travel
survey to investigate its employees’ travel
behaviour and attitudes.
Energy Consumption (GJ)
2011
22,605 78,080 Total: 100,685
31
2012
17,352 63,635 Total: 80,987
2013
16,566 36,018 Total: 52,584
2014
15,264 28,512 Total: 43,776
Total direct energy consumption

Indirect energy consumption
{GRI G4-EN8} {GRI G4-EN15 - G4-EN16}
GHG Emissions (tons CO2 equivalent)
1,631 16,499
31
2011 Total: 18,130
1,270 13,446
2012 Total: 14,716
1,213 7,611
2013 Total: 8,824
1,118 6,025
2014 Total: 7,143
Direct GHG emissions from petrol and diesel consumption

Indirect GHG emissions from electricity consumption
Water Consumption (m3)
2011
190,485
31
2012
196,187
2013
93,401
2014
88,029
{GRI G4-14} {GRI G4-EN3} {GRI G4-EN8} {GRI G4-DMA Energy} {GRI G4-DMA Water} {GRI G4-DMA Emissions} {GRI G4-DMA Effluents and Waste}
{GRI G4-DMA Compliance} {GRI G4-DMA Supplier Environmental Assessment} {GRI G4-EN15 - G4-EN16} {GRI G4-EN23} {GRI G4-EN32}
Environmental Stewardship: The 2011 2012 2013 2014

Numbers
Innovating Environmental Solutions for an Efficient Transport System
Cleaner Energy Vehicles Taxis converted to CNG, hybrid or 22% 25.2% 26.5% 25.2%
electric vehicles
Buses achieving Euro 4 emissions 83% 87% 87% 87%
standards
Strategic Management of Environmental Impact in the Transport Sector
Maritime Environmental Profile Number of breaches in MARPOL – 34 14 6
Maritime oil spills – 34 8 6

Waste recycled from sea ports (tons)* – 360 52 1,891
Total waste from sea ports (tons) – – 6,298 5,859
Main Roads Projects Environmental Number of main roads projects that 0 6 0 3
Profile have undergone an EIA
Number of main roads projects with 6 5 10 0
an environmental management plan
in place
Number of environmental 7 8 9 2
audits conducted
Number of non-compliance warning 2 455 147 143
letters issued
Amount of waste produced – 88,853,067 kg 4,760,364 kg + 97,915 kg +
(new indicator for 2012) 20,034,989 litres 4,468,074 litres
+33,751,577
litres
Amount of waste recycled (new – 88,853,067 kg 138,464 kg + 110 kg
indicator for 2012) +33,751,577 litres 1,832,284 litres
Internal Environmental Performance
Indirect Energy Consumption Electricity consumption for operations 21,688,844 17,676,486 10,005,107 7,919,875
(kWh)
Direct Energy Consumption Fuel consumption: petrol (litres) 665,330 506,353 484,940 446,423
Fuel consumption: diesel (litres) 17,414 17,313 15,142 14,334
Vehicles Vehicle fleet size 120 120 120 123

Energy Consumption (GJ) Petrol energy consumption 21,970 16,721 16,013 14,742
Diesel energy consumption 635 631 552 523

Total direct energy consumption 22,605 17,352 16,566 15,264
Indirect energy consumption 78,080 63,635 36,018 28,512
Total energy consumption 100,685 80,987 52,584 43,776
GHG Emissions (tons CO2 equivalent) Direct GHG emissions from petrol and 1,631 1,270 1,213 1,118
diesel consumption
Indirect GHG emissions from 16,499 13,446 7,611 6,025
electricity consumption
Total GHG emissions 18,130 14,716 8,824 7,143
Materials Recycled Non-hazardous waste recycled (kg) 6,100 5,630 2,766 0**
Paper Consumption Paper consumption (kg) 17,015 15,514 14,917 11,887
Water Consumption Water consumption (m3) 190,485 196,187 93,401 88,029
*The fluctuation in the amount of solid waste recycled from 2013 to 2014 is due to two factors: the expansion of Khalifa port and the enhancement of its recycling
capability, and the 2014 recycling of some waste generated and stored in 2013.
**DoT is in the process of setting up a recycling system in its new office building; once this system is in place, the organisation expects to see its recycling return to
previous levels.
Appendix A:
Commitments and Achievements
DoT continues to work towards the goals and commitments outlined below in line with
the organisation’s sustainability framework and long term vision for success.
As an organisation, DoT has committed to the following goals for 2015:
Environmental Stewardship: The Numbers
Congestion Relief
Implement Automated Vehicle Management System
Introduce intelligent traffic signals in Mohamed bin Zayed City
Complete implementation of Traffic Counting System project
Conduct campaign of field surveys to gain information about current travel patterns of individuals across the Emirate
Safety and Security
Review and develop Heavy Goods Vehicles Weights and Dimensions
Develop new Dangerous Goods Vehicle Regulations
Review and develop Strategy of Managing Abnormal Loads
Research and recommend solutions to improve urban freight planning
Develop Speed Management Strategy Implementation Plan
Complete review and update of Road Safety Strategy
Complete Roadside Design Guide
Launch campaign to raise awareness of school transport system and stakeholders’ responsibilities in keeping it safe
Level of Service
Implement Automatic Fare Collection for bus system
Complete construction of a new bus station in Al Ain
Implement Real Time Passenger Information System
Economic Return
Publish final report on Phase I of UAE Airspace Restructuring Project
Launch first phase of automated Air Traffic Flow Management (ATFM) system for the UAE.
Certify the entire DoT under ISO 9001:2008 Standards
Environmental Stewardship
Complete trial period for integration of electric buses into existing bus system
Conduct GHG emissions inventory of Abu Dhabi transport sector
Launch a Low Emission Vehicle Strategy
Implement water and waste management programmes
90% virtualisation of DoT servers to minimise resource consumption and increase services
Complete energy audit for new HQ building
Complete ‘green flight’ from Abu Dhabi to Washington, D.C. and back
Install LED lamps in traffic lights in Abu Dhabi Island
Achievement of 2014 Stated Commitments

In 2014 DoT achieved 35% of its stated commitments and continues to work towards
many additional goals.
Progress 2014 Commitments
Congestion Relief
Completed Complete the integrated transport information and navigation system (i-TINS)
Completed Launch DARB smart phone applications
Completed Redevelop the Abu Dhabi City Traffic Management Centre
In Progress Implement Automated Vehicle Management System
Safety and Security
Completed Develop a detailed action plan for the Speed Management Strategy
In Progress Conduct SAFED driving programme for bus operators
Level of Service
In Progress Implement Automatic Fare Collection for bus system
In Progress Complete construction of a new bus station in Al Ain
In Progress Certify the entire DoT under ISO 9001:2008 Standards
Environmental Stewardship
In Progress Complete trial period for integration of electric buses into existing bus system
In Progress Conduct GHG emissions inventory of Abu Dhabi transport sector
Completed 75% virtualisation of DoT servers to minimise resource consumption and increase services
Not Completed Implement water and waste management programmes
Not Completed Complete energy audit for new HQ building
Appendix B:
Report Parameters
Principles for Defining Principles for Defining Reporting Boundaries

Report Content Report Quality and Limitations
The data in this report represent DoT’s Balance – By basing this report on the Boundaries – This report presents data
performance for the year ending principles of transparency, integrity and and information about DoT’s sustainability
December 31, 2014. The data cover honesty, DoT believes that the report performance and, wherever possible,
economic, social and environmental presents a balanced account of the data concerning the transport system
aspects of DoT business. organisation’s positive sustainability that DoT regulates. In some cases this
performance and of areas that require has increased the scope of reporting
Stakeholder Inclusiveness – DoT has
attention. compared to prior year’s reports.
considered the priorities and concerns
of all stakeholders in creating this report Comparability – DoT has used the GRI Limitations – As a relatively young
and planning for on-going sustainability. In Indicator Protocols wherever possible in organisation with ever-growing
2014, DoT’s focus has been on outlining order to facilitate comparison between responsibilities, DoT recognises that
the organisation’s actions and impact this report, previous DoT reports from gaps remain in its measurement of
with regard to the Emirate of Abu Dhabi’s 2009, 2010, 2011, 2012, and 2013 sustainability performance, both internally
economic, social, and environmental and reports of other organisations. DoT and (especially) concerning the transport
development ambitions. recognises that the report presents system. To overcome this, DoT made
a large number of transport-specific commitments in 2010, 2011, 2012, and
Sustainability Context – DoT has
indicators; all efforts have been made 2013, repeated in this year’s report, to
taken into consideration the context of
to align the report with international improve reporting in weak areas. For this
its sustainability, including the national
transport standards. Comparable data 2014 report, only information believed
context of the United Arab Emirates,
from 2011, 2012, and 2013 (year ending to be accurate has been included; thus
the regional context, and the global and
December 31) have also been provided estimates have not been included, except
international sustainability context. The
wherever possible. where clearly indicated.
report also reflects the specific realities of
the transport industry’s various sectors. Accuracy – All data and information Data Measurement Techniques – All
In some instances, DoT has identified presented have been verified and information included in the report is
different priorities among these contexts, approved by the SMWT to ensure accurate to the best of DoT’s knowledge,
and tried to address those priorities from maximum accuracy. Data estimations and represents the data currently
multiple perspectives. or limitations of accuracy have been available to DoT and transport system
indicated, and any restatements from stakeholders. As a young organisation,
Materiality {GRI G4-18} – DoT believes
previous years have been clearly DoT continues to implement a wide range
that this report covers those areas of
identified. of measurement systems to fully capture
its economic, social, and environmental
its organisational and sustainability-
performance, as well as the performance Clarity – This report includes transport-
related performance, but DoT recognises
of the transport sector (assessed to specific and sustainability-related
that it may take several years to produce
the best of DoT’s ability) that are of the technical details. DoT has also revised
accurate economic, environmental and
highest importance and are most material the structure of this report to increase its
social data on the transport system.
to the organisation and its stakeholders. clarity and to organise information to aid
the reader. Outsourced/Contracted Operations
Completeness – DoT believes that
– DoT has reported limited information
this report includes coverage of Assurance {GRI G4-33} – This report
relating to its outsourced and contracted
material aspects and their boundaries, was externally assured by a third-party
operations. Outsourced and contracted
sufficient to reflect significant economic, audit group. The audit group applied
operations primarily include the operation
environmental and social impacts, a systematic process in reviewing the
of DoT’s bus fleet and parking services
and to enable stakeholders to assess presentation balance of the report,
and the development of transport
the organisation’s performance in the application of the GRI reporting
infrastructure, including bus stops and the
reporting period. framework, and materiality and proper
tram, Metro and LRT lines, and transport-
methodology behind the data provided
related buildings. DoT continues to
in the report.
improve its measurement and monitoring
of these areas, and aims to increase its
reporting through the implementation of
its EHSM.
Appendix C: {GRI G4-24} {GRI G4-25} {GRI G4-26} {GRI G4-27}
Stakeholders
Stakeholder Method of Engagement Priority Stakeholder Issues Priority DoT Issues
Direct Customers • Daily use of transportation infrastructure. • Accessible, affordable, convenient, and • Encourage a modal shift from the dominant
(General Population • Customer care channels open during office integrated transport system. car to other less polluting and congesting
and Visitors) hours (available by phone, email or in • Comfortable and clean public transport forms of transport.
person). that is fast and efficient. • Promoting and enforcing safety measures
• DoT websites and public advertising. • High-quality main roads. to improve road safety and encourage
smart driving practices.
• Increasing awareness of opportunities
for, and benefits of, alternative forms
of transport such as public transport,
carpooling and multimodal transport.
Employees • Daily engagement with colleagues and • Economic rewards and benefits. • Attracting and retaining the highest quality
management in the workplace. • Job security. of talent.
• Emails and targeted campaigns. • Training and development. • Increasing employment of Emiratis while
• Annual employee satisfaction surveys. • Responsibility and opportunity for building their skills and knowledge to a
• Intranet – available 24 hours per day. promotion. world-class level.
• Quarterly newsletter. • Safe and inclusive working environment. • Ensuring the safety and security of all DoT
• Employee suggestion programme. employees.
• Encouraging engagement and
responsibility to promote efficient and
high-quality output from all employees.
Partner Government • Creation of long-term visions and master • The transportation system’s contribution • Clear direction and allocation of roles and
Entities and plans that are distributed to all entities. to the Emirate-level priority measures and responsibilities.
Municipalities • Joint planning and project implementation. related targets. • Fast and effective decision making and
• Memorandums of understanding. • Effectiveness and efficiency of DoT: approval of plans and budgets.
• Performance management contracts. effective planning, quality management • DoT’s continued involvement in urban
systems, and high performance in planning.
operating and regulating the transport • Transport as a core consideration in the
sector. design of all developments, to maximise
• Ensuring that DoT monitors and then potential for a sustainable, integrated
systematically and significantly improves transport system.
overall performance in pursuit of a
sustainable transport system.
Suppliers • Contracts. • Secure, long-term contracts that are • Getting the best product or service for
• Meetings and service delivery evaluations financially rewarding. money spent.
performed upon completion. • Prompt payment upon delivery of goods or • Suppliers with economic stability and a
• Pre-qualification surveys. service. strong reputation for effective, ethical, and
• Incentives to encourage supplier actions timely delivery.
that have net environmental, economic, • Sustainably minded products, with
and social gains. acceptable and/or improved economic
performance.
Transport Sector • Transport policy and regulations. • Integrated transport to all new • All new developments with transport as a
• Joint planning, consultations, and transport developments. core planning consideration to maximise
modelling. • Prompt approval of transport-related sustainability impact.
• Relevant monthly, quarterly, and annual impact master plan assessments. • Reduced travel through smart and mixed-
monitoring systems as part of the EHSMS • Issuance of no-objection certificates. use planning.
and general transport monitoring role. • Sector-wide compliance with laws and
regulations.
Contractors • Pre-qualifications. • Clear scope of work and specifications • High-quality, fast, and effective delivery
• Bid and proposal presentations. along with adequate data, information, and of projects, especially large infrastructure
• Contracts and policies. policies required to complete the project projects.
• Regular internal policy adherence to the desired standard • Adherence to all Abu Dhabi EHS policies
evaluation and auditing. • Long-term relationships based on multiple and procedures.
• Regular project progress and evaluation projects • Ensuring that all health and safety
meetings. • Prompt payment upon delivery of projects guidelines and regulations are in place
to protect contractor labour health and
safety.
The Environment • Construction and operation of the • Protection of ecological systems, • Optimal use of finite and infinite resources
transport system. especially those concerning air quality. to create and operate the transport
• Energy material and resource • Minimal use of finite resources. system.
consumption. • On-going reduction of all types of air • Continued symbiosis between
emissions, including carbon. environmental, economic, and social
considerations in all DoT activities.
Appendix D: {GRI G4-34}
Governance and Corporate Structures
Abu Dhabi Governance Structure
Central State-Owned
Courts (Diwans)
Government Enterprises (SOEs)
Ruler’s
Court of the Crown
Ruler’s Court Representative
Prince
Courts
Executive Council 20 SOEs

Abu Dhabi National
Abu Dhabi Judicial
Accountability Consultative
Department
Authority Council
Executive Affairs General Secretariat Committees
1. Abu Dhabi National Oil Company

Abu Dhabi Systems 2. Abu Dhabi Fund for Development
Department of
& Information 3. Abu Dhabi Investment Authority
Finance
Centre 4. International Petroleum
Investment Company
5. Abu Dhabi Water &
Electricity Authority
Department Western Region 6. Abu Dhabi Securities Exchange
Environment Abu Dhabi General Directorate
of Economic Development 7. Mubadala Development Company
Agency Abu Dhabi Education Council of Abu Dhabi Police
Development Council 8. Etihad Airways
9. General Holding Corporation
10. Tourism Development
Critical National Investment Company
Department of Abu Dhabi Tourism Abu Dhabi Sports Abu Dhabi Tawteen 11. The Centre of Waste Management
Infrastructure
Municipal Affairs Authority Council Council 12. Abu Dhabi National
Authority
Exhibitions Company
13. Abu Dhabi Airports Company
14. Abu Dhabi Ports Company
Abu Dhabi Higher Corp. Abu Dhabi Council 15. Abu Dhabi Investment Council
Department of Regulation &
Authority for for Specialised for Economic 16. Abu Dhabi Health Services
Transport Supervision Bureau
Culture & Heritage Economic Zones Development Company
17. Abu Dhabi Media Company
18. Emirates Palace Company
19. Advanced Technology
Health Authority Abu Dhabi Food Abu Dhabi Urban Abu Dhabi Media
Investment Company
Abu Dhabi Control Authority Planning Council Authority
20. Emirates Nuclear Energy
Corporation
Regulatory
Other Government Agencies
Security
Advisory
{GRI G4-34}
DoT Corporate Structure Executive Management Committee

The Executive Management Committee is composed of the
chairman, undersecretary, and three executive directors.
Responsibilities of the Executive Management Committee:
• Conducting strategic planning and approving
strategic plans.
• Overseeing and reviewing all major DoT projects.
• Approving policies, regulations, and master plans.
• Approving and guiding all major stakeholder engagements.
Chairman • Coordinating with Internal Audit and the Risk
Management division to identify and manage risks
efficiently and effectively.
• Monitoring organisational performance and
Internal Audit & Risk performance management.
Management Division
Director There is no compensation structure for membership in
the Executive Committee. During 2014, eight Executive
Management Committee meetings were held.
Undersecretary
Corporate
Strategic Planning
& Performance Organisational Environment, Legal Services Public Relations &
Management Development Health and Safety & Legislation Communications
Division Director Division Director Division Director Division Director Division Director
Executive Director Executive Director

Executive Director Executive Director
Surface Transport Support Services
Aviation Sector Maritime Sector
Sector Sector
Integrated
International & Procurement &
Maritime Policy Transportation
Governmental Affairs Contracts Division
Division Director Planning Division
Division Director Director
Director
Maritime
Sector Facilitation &
Development & Public Transport Account & Finance
Aviation Standards
Facilitation Division Division Director Division Director
Division Director
Director
Maritime Safety,
Policy Division Security & Roads Division Human Resource
Director Environment Division Director Division Director
Director
Aviation Development Freight Transport Administrative Affairs

& Planning Division Division Director Division Director
Information &
Integrated Intelligent
Sector Communication
Transportation
Technology
Division Division Director
Division Director
Appendix E:
Acronyms
ADAA Abu Dhabi Accountability Authority

ADA Abu Dhabi Airports
ADP Abu Dhabi Police
ADPC Abu Dhabi Port Company
ADSG Abu Dhabi Sustainability Group
ADTA Abu Dhabi Tourism Authority
ADWEA Abu Dhabi Water and Electricity Authority
CNG Compressed natural gas
DED Department of Economic Development
DMA Department of Municipal Affairs
DoT Department of Transport
EAD Environment Agency – Abu Dhabi
EHS Environment, health, and safety
EHSMS Environment, Health, and Safety Management System
EIA Environmental impact assessment
GCAA General Civil Aviation Authority
GCC Gulf Cooperation Council
GDP Gross domestic product
GHG Greenhouse gas
GIS Geographical information system
GRI Global Reporting Initiative
GSEC General Secretariat of the Executive Council
HR Human resources
ITS Intelligent Transport System
KPI Key performance indicator
MARPOL Marine Pollution: International Convention for the Prevention of Pollution From Ships, 73/78
FTA Federal Transport Authority
SMWT Sustainability Management Working Team
STMP Surface transport master plan
TransAD The Centre for Regulation of Transport by Hired Cars in the Emirate of Abu Dhabi
UAE United Arab Emirates
UPC Urban Planning Council
Appendix F: External Assurance Report {GRI G4-33}

{GRI G4-33}
Appendix G: GRI G4 Content Index

GENERAL STANDARD DISCLOSURES
General Standard Page
Disclosures
Strategy and Analysis
G4-1 5
Organizational Profile
G4-3 Department of Transport – Abu Dhabi
G4-4 7-8
G4-5 Abu Dhabi City, Abu Dhabi Emirate, UAE
G4-6 United Arab Emirates
G4-7 DoT is a government entity fully owned by the Government of the Emirate of Abu Dhabi, UAE.
G4-8 7-8
G4-9 31, 53, 58
G4-10 58
G4-11 Employee associations, such as unions and collective bargaining, are not present in the UAE. DoT takes extensive steps to engage employees individually
and collectively.
G4-12 DoT’s main procurement activities centre on infrastructure development as well as office materials for staff. There is a procurement policy that outlines
EHS requirements and an online procurement system to track and monitor suppliers. DoT has a preferential policy towards UAE-based suppliers. DoT is
committed to ensuring that its contractors also follow all relevant laws and pursue best practices regarding their HSE performance and the protection of
human rights. We are exploring measures to implement this commitment.
G4-13 Most main roads and public transport infrastructure development and maintenance projects have been transferred from DoT to Musanada and
Municipalities in 2014.
G4-14 61
G4-15 8, 65
G4-16 8, 65
Identified Material Aspects and Boundaries
G4-17 Department of Transport – Abu Dhabi
G4-18 16, 70
G4-19 16-17
G4-20 16
G4-21 16
G4-22 34, 38
G4-23 No change.
Stakeholder Engagement
G4-24 15, 71
G4-25 15, 71 Stakeholders are selected through an internal analysis ranking stakeholders by influence. This framework was approved by DoT’s Sustainability
Management Working Group.
G4-26 71
G4-27 71
Report Profile
G4-28 January 1 – December 31, 2014
G4-29 2013 Sustainability Report
G4-30 Annual
G4-31 Mansour Malik, mansour.malik@dot.abudhabi.ae
G4-32 Core
G4-33 70, 75-76
Governance
G4-34 72-73
Ethics and Integrity
G4-56 6
SPECIFIC STANDARD DISCLOSURES
DMA and Indicators Page Omissions

CATEGORY: ECONOMIC
Material Aspect: Economic Performance
G4-DMA 51
G4-EC1 53
G4-EC4 53
Material Aspect: Market Presence
G4-DMA 57
G4-EC6 59
Material Aspect: Indirect Economic Impacts
G4-DMA 48-50
G4-EC8 48-50
Material Aspect: Procurement Practices
G4-DMA 51
G4-EC9 Omitted Data for this indicator is currently unavailable. We are
currently working with our Procurement department to
improve tracking of this indicator and expect to report in
our 2015 sustainability report
CATEGORY: ENVIRONMENTAL
Material Aspect: Energy
G4-DMA 61, 65
G4-EN3 67 - DoT purchases its electricity from Abu Dhabi Water and Electricity Company, which
produces its electricity via several power plants that use primarily oil and natural gas fuels.
Material Aspect: Water
G4-DMA 61, 65
G4-EN8 66-67 - DoT uses water purchased from Abu Dhabi Municipality
G4-EN10 DoT does not currently recycle water.
Material Aspect: Emissions
G4-DMA 61, 65
G4-EN15 66-67 - GHG emissions data is calculated using standard conversion factors for
calculating tons of CO2 equivalents from litres of fuel consumption.
G4-EN16 66-67 - GHG emissions data is calculated using standard conversion factors for
calculating tons of CO2 equivalent from electricity kWh
Material Aspect: Effluents and Waste
G4-DMA 61, 65
G4-EN23 67 Non-recycled materials omitted: information currently
unavailable. DoT is in the process of contracting a waste
collection company that will allow it to track this
information, and expects to begin reporting in 2016.
G4-EN24 None
Material Aspect: Compliance
G4-DMA 65
G4-EN29 DoT received no fines or non-monetary sanctions for non-compliance with
environmental laws and regulations.
Material Aspect: Supplier Environmental Assessment
G4-DMA 67
G4-EN32 67
CATEGORY: SOCIAL
SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK
Material Aspect: Employment
G4-DMA 57
G4-LA1 57-58 New employee hires omitted as information is currently

unavailable; DoT will begin tracking this information in
2016 and will report in its 2016 sustainability report.
Material Aspect: Occupational Health and Safety
G4-DMA 37 - With most of our employees working in an office environment, safety risks are low
for our direct employees. We have an EHS policy which provides a framework for our
management of health and safety risks. In 2014, we implemented a new attendance
policy using fingerprinting technology to enable employees to clock in and out.
G4-LA6 DoT has experienced zero employee safety injuries, occupational diseases, or fatalities Rate of absenteeism is omitted: information is currently
in 2014. unavailable. DoT is building a system that will allow it to
track this information, and expects to begin reporting in
2016.
Material Aspect: Training and Education
G4-DMA 57
G4-LA9 59 Training hours by gender is omitted: information is
unavailable. DoT is working on a system that will allow it
to track this information, and expects to begin reporting
in 2016.
G4-LA11 59
Material Aspect: Diversity and Equal Opportunity
G4-DMA 57
G4-LA12 57-58
SUB-CATEGORY: HUMAN RIGHTS
Material Aspect: Child Labour
G4-DMA DoT follows all local laws and regulations relating to human rights in the areas where
it operates. DoT neither condones nor permits child labour. Our responsibility to
respect human rights applies to all of our activities and to our business relationships
with others. DoT is committed to ensuring that its contractors also follow all relevant
laws and pursue best practices regarding their HSE performance and the protection of
G4-HR5 No instances of the practice have been reported.
Material Aspect: Forced or Compulsory Labour
G4-DMA DoT follows all local laws and regulations relating to human rights in the areas where
it operates. DoT neither condones nor permits compulsory labour. Our responsibility
to respect human rights applies to all of our activities and to our business relationships
with others. DoT is committed to ensuring that its contractors also follow all relevant
laws and pursue best practices regarding their HSE performance and the protection of
G4-HR6 No instances of the practice have been reported.
SUB-CATEGORY: SOCIETY
Material Aspect: Anti-corruption
G4-DMA DoT has established the Committee for Investigation in Violations of the Procurement,
Tenders and Auctions Law and Financial Infringements to investigate any reported
incidents of corruption and respond to any incidents confirmed.
SO5 No incidents of corruption have been reported.
Material Aspect: Compliance
G4-DMA In 2014, DoT has established a Committee for Investigation in Work-related Violations
to proactively identify and address any activities or behaviour that may cause non-
compliance with laws and regulations.
G4-SO8 There have been no public legal actions taken against DoT related to compliance in the
reporting period.
SUB-CATEGORY: PRODUCT RESPONSIBILITY
Material Aspect: Customer Health and Safety
G4-DMA 34-36
G4-PR2 DoT has had no incidents of non-compliance with regulations and voluntary codes
concerning the health and safety impacts of products and services during their life cycle.
Material Aspect: Product and Service Labelling
G4-DMA 43
G4-PR5 43, 45
As part of DoT’s reporting and
stakeholder engagement policy, you
are encouraged to contact us to provide
your comments and feedback on this
report. Please direct communications
to the following channels:
Sustainability Management
Working Team (SMWT)
Department of Transport
P.O. Box 20 – Abu Dhabi,
United Arab Emirates
customer care center: 800 88 888
sustainability@dot.abudhabi.ae
www.dot.abudhabi.ae

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Sustainability Report 2014

“Abu Dhabi’s vision for the

Contents A Message from the Chairman 5

Our sustainability management framework provides direction for our organisation to

Sultan Bin Tahnoon

{GRI G4-4} {GRI G4-8}

{GRI G4-4} {GRI G4-8}

Planning Development Operation Regulation

Memberships {GRI G4-15 – G4-16}

2014 Performance Highlights

Introduction of new road Doubling of the

Sustainability Management at DoT DoT’s commitment to sustainability

1 To create a sustainable Emirate that protects and enhances the environment

DoT’s sustainability framework captures its approach to developing a sustainable

Congestion Relief Safety and Security Level of Service

Economic Return Organisational Excellence Environmental Stewardship*

Sustainability Management Working Team

DoT’s Sustainability Management Working performance. in a number of intensive workshops,

Divisions represented in the SMWT:

SMWT Commitments for 2015

Stakeholders We Engage {GRI G4-24 – G4-25}

Government Entities – With guidance Suppliers and Contractors – These are

Level of Materiality Rank DoT Material Aspects Most Concerned Stakeholders

Materiality Matrix {GRI G4-19}

DoT Material Aspects GRI Material Aspects Chapter

Chapter One: Congestion Relief Performance Highlights:

Promoting Smarter Travel Choices The STMP’s congestion reduction

Case Study: Corniche Hospital TMM

Carpooling Website Home Page

Supporting Active Travel The DoT has promoted walking and

Walking and Cycling Master Plan

Investing in Networks and Changing Attitudes and Behaviour Strengthening Planning

Bus System Coverage

DoT-operated bus routes on the outskirts of Abu Dhabi

Bus Network Plan 2013 Abu Dhabi – Local Services ‫ ﻟﻤﺪﻳﻨﺔ اﺑﻮﻇﺒﻲ‬2013 ‫ﺧﻄﺔ ﺧﺪﻣﺔ اﻟﺤﺎﻓﻼت اﻟﻤﺤﻠﻴﺔ‬

‫اﻟﺮأس اﻷﺧﻀﺮ‬ ‫اﻟﺒﻄﻴﻦ‬ ‫ﻣﺴﺠﺪ اﻟﺒﻄﻴﻦ‬ ‫ﻣﺪﻳﻨﺔ زاﻳﺪ اﻟﺮﻳﺎﺿﻴﺔ‬

‫ﺧﺪﻣﺔ ﺣﺎﻓﻼت ﻣﺪﻳﻨﺔ أﺑﻮ ﻇﺒﻲ ﻣﻊ رﻗﻢ اﻟﺨﺪﻣﺔ‬

‫ﻧﻘﻄﺔ اﻟﺘﺒﺪﻳﻞ ﻣﻊ اﺳﻢ اﻟﻤﺤﻄﺔ‬

‫اﻟﺨﺪﻣﺔ ﺗﻤﺮ ﻣﻦ ﻫﺬا اﻟﻤﻮﻗﻒ‬

Intercity Bus Services Abu Dhabi Emirate

‫ﻧﻬﺎﻳﺔ اﻟﺨﺪﻣﺔ ﻓﻲ ﻫﺬا اﻟﻤﻮﻗﻒ‬ ‫اﻟﺨﺪﻣﺔ ﺗﻤﺮ ﻣﻦ ﺧﻼل ﻫﺬا اﻟﻤﻮﻗﻒ‬

‫ﻣﺤﺎﻛﻢ أﺑﻮ ﻇﺒﻲ‬ ‫ﻧﺎدي اﻟﻀﺒﺎط‬

‫ ﻣﻌﻠﻮﻣﺎت اﻟﺤﺎﻓﻼت‬- ‫ داﺋﺮة اﻟﻨﻘﻞ‬Bus Information: 800 55555 www.dot.abudhabi.ae 034 052 044

‫ﺧﺪﻣﺎت ﺣﺎﻓﻼت ﺑﻴﻦ اﻟﻤﺪن ﻹﻣﺎرة أﺑﻮﻇﺒﻲ‬

‫دﻟﻤﺎ ﻣﺤﻄﺔ اﻟﻌﺒﺎرة‬ ‫أﺑﻮﻇﺒﻲ ﻣﺤﻄﺔ اﻟﺤﺎﻓﻼت‬

Delma Ferry Terminal X86 Abu Dhabi Bus Station Al Khatim

. ‫ﻧﻬﺎﻳﺔ اﻟﻤﻮﻗﻒ ﻣﻊ اﺳﻢ اﻟﻤﺤﻄﺔ‬

800 88 888: ‫ﻣﻌﻠﻮﻣﺎت اﻟﺤﺎﻓﻠﺔ‬

‫ﻧﻬﺎﻳﺔ اﻟﺨﺪﻣﺔ ﻓﻲ ﻫﺬا اﻟﻤﻮﻗﻒ‬ ‫اﻟﺨﺪﻣﺔ ﺗﻤﺮ ﻣﻦ ﻫﺬا اﻟﻤﻮﻗﻒ‬

Taxis Future Rail Network

Transportation Management Traffic Management and Control Advanced Transportation

Parking Control Zones

Congestion Relief: 2011 2012 2013 2014

Promoting Smarter Travel Choices

MAWAQiF Profile Number of controlled parking 61,652 90,154 99,809 106,000

Chapter Two: Safety and Security Performance Highlights:

A Safe Transportation Network In 2014, the Abu Dhabi transport sector

Road Incident Injuries*

Road incident fatalities*

{GRI G4-22} {GRI G4-DMA Customer Health and Safety}

Pedestrian Safety 10 more bridges proposed by DoT for DoT’s website:

{GRI G4-DMA Customer Health and Safety}