ISO 9000 : 2015

Key Terminologies

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 Quality

Quality : Degree to which a set of inherent characteristics fulfils requirements

Requirement – need or expectation that is stated, generally implied or obligatory.

Characteristic: Distinguishing feature

Can be inherent or assigned
Can be qualitative or quantitative
Physical ( mechanical, electrical, chemical or biological characteristics)
Sensory (smell, touch, taste, sight, hearing)
Behavioural ( courtesy, honesty, veracity)
Temporal ( punctuality, reliability, availability)
Ergonomic (physiological characteristic, or related human safety)
Functional ( maximum speed of an aircraft)

ISO 9000 : 2005

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 Process

Process :
set of interrelated or interacting activities which converts inputs into outputs

Product

Product : Result of a process

Product categories
Services ( transport)
Software (Computer program, dictionary)
Hardware ( engine mechanical part )
Processed materials ( Lubricant)

ISO 9000 : 2005

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 System

System :
set of interrelated or interacting elements.

Management System

Management system : system to establish policy and objectives and to

achieve those objectives.

Quality Management System

Quality Management System : management system to direct and control an

Organization with regard to Quality

ISO 9000 : 2005

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  Context of the organization

Combination of internal and external issues that can have an effect on

Organization’s approach to developing and achieving its objectives.

The organization objectives can be related to its products and services,

Investments and behaviour towards its interested parties.

ISO 9000 : 2005

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 Correction

Correction : action to eliminate a detected nonconformity

Corrective Action

Corrective action : action to eliminate the cause of a detected nonconformity

or other undesirable situation.

Preventive Action

Preventive action : action to eliminate the cause of a potential nonconformity or

other undesirable potential situation.

ISO 9000 : 2005

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 Effectiveness

Effectiveness : extent to which planned results are realized and planned

Results achieved.

Efficiency

Efficiency : relationship between the result achieved and the resources used.

ISO 9000 : 2005

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 Traceability
Traceability : ability to trace the history, application or location of that
Which is under consideration

Verification

Verification : Confirmation through the provision of objective evidence that

Specified requirements have been fulfilled

Validation

Validation : Confirmation through the provision of objective evidence that

The requirements for a specific intended use or application have been
fulfilled

ISO 9000 : 2005

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Concession

Concession : permission to use or release a product that does not conform

To specified requirements

Deviation

Deviation permit : permission to depart from the originally specified

Requirements of a product prior to realization.

ISO 9000 : 2005

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  Involvement

Taking part in an activity, event or situation

 Engagement

Involvement in, and contribution to , activities to achieve shared objectives

ISO 9000 : 2005

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  Interested Party

Person or organization that can affect, be affected by , or perceive itself to be

Affected by a decision or activity

 Documented Information

Information required to be controlled and maintained by an organization and the

Medium on which it is contained.

ISO 9000 : 2005

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 Document

Record

Monitoring

Measurement

ISO 9000 : 2005

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