Candidate

Centre Number Number

Candidate Name

UNIVERSITY OF CAMBRIDGE ESOL EXAMINATIONS

English for Speakers of Other Languages

BUSINESS ENGLISH CERTIFICATE 0351/3

Preliminary
Test of Listening Test 042
Saturday 22 MAY 2004 Morning Approx. 40 minutes
(including 10 minutes'
transfer time)

Additional materials:
Answer Sheet

TIME Approx. 40 minutes (including 10 minutes' transfer time)

INSTRUCTIONS TO CANDIDATES

Do not open this paper until you are told to do so.

Write your name, Centre number and candidate number in the spaces at the top of this page. Write these
details in pencil on your Answer Sheet if these are not already printed.
Listen to the instructions for each part carefully.
Try to answer all the questions.
Write your answers on this question paper.
At the end of the test you will have 10 minutes to copy your answers onto your Answer Sheet.
Read the instructions for completing your Answer Sheet carefully.
Write all your answers in pencil.
At the end of the examination hand in both this question paper and your Answer Sheet.

INFORMATION FOR CANDIDATES

Instructions are given on the tape.

You will hear everything twice.
There are thirty questions on this paper.

This question paper consists of 8 printed pages and 4 blank pages.

SP (SLM/SLM) S65453/4 100/2035/4
© UCLES 2004 Entry Level Certificate in Business English (ESOL) - Entry 3 Turn Over •
PART ONE
Questions 1-8

• For questions 1-8 you will hear eight short recordings.

• For each question, mark one letter (A, B or C) for the correct answer.

Example:

Who is Emily going to write to?

A the staff

B the supplier

C the clients

The answer is A.

• You will hear the eight recordings twice.

1 What does George think about the new company magazine?

A It is a useful resource.
B It costs too much to produce.
C It looks boring.

2 In which product range are sales growing most quickly?

."b

Turn Over
0351/3 (T042)May04
3 Which set of information is unavailable?

A information about sales staff

B information about products
C information about stores

4 Where is the Human Resources department?

CORRIDOR

HUMAN RESOURCES MARKETING LIFT

CORRIDOR

MARKETING HUMAN RESOURCES LIFT

CORRIDOR

LIFT MARKETING HUMAN RESOURCES

5 Which hotel are they going to book for Mr Sands?

A The Crown
B The Laurel
C The Westgate

0351/3 (T042)May04
6 Why is the man phoning?

A to make an appointment
B to cancel an appointment
C to postpone an appointment

7 How much does the man earn in total at the moment?

A £35,000
B £40,000
C £46,000

8 Which graph shows the company's future sales targets?

c, C

Turn Over
3351/3 (TD42) MayO4
PART FOUR
Questions 23-30

• You will hear Janet Willis, a management consultant, advising David Smith, a managing director,
about using a marketing services agency.
• For each question 23-30, mark one letter {A, B or C) for the correct answer.
• You will hear the discussion twice.

23 Why does Janet Willis think they need to use an outside agency?

A because the business is growing quickly

B because the business is not growing fast enough
C because the business is falling behind its competitors

24 Janet thinks the main advantage of using an agency would be

A to advise on recruitment.
B to provide staff training.
C to save the company time.

25 Which agency does she recommend?

A Walker Taylor
B Duffy & Partners
C Red Ribbon

26 How does she think the company should use the agency?

A to audit their marketing plans

B to work with them as a long-term partner
C to help with the next product launch

27 When negotiating the contract she recommends

A having limited objectives.

B being able to choose the agency staff.
C insisting on payment by results.

0351/3 (T042) MayO4

28 Janet thinks the key to a successful client/agency relationship is

A complete trust.
B close control.
C frequent meetings.

29 Janet thinks the main cause for this relationship breaking down is

A lack of staff involvement.

B lack of communication.
C lack of positive decision-making.

30 By the end of the conversation, the MD

A is still not sure he wants to use an agency.

B is enthusiastic about using an agency.
C has decided against using an agency.

You now have 10 minutes to transfer your answers to your Answer Sheet.

0351/3 (T042) MayO4