WORK IMMERSION INTERVIEWER QUESTIONS:

1. Tell me about yourself?

2. Why are you the right person for this job?
3. What has been your biggest achievement at school?
4. What goals have you set yourself for the next 5 years?
5. How would your teachers describe you?
6. What are your strengths and weaknesses?
7. Tell me about a tough challenge you had to overcome.
8. Describe a time when you had to contribute to a team to attain an objective.
9. What is good customer service?
10. What do you know about this company?
11. What do you know about our products and services?
12. Have you tried our product/service and what do you think of it?
13. Can you work a flexible schedule?
14. Are there any reasons why you can't work your assigned hours regularly?
15. Would you be available to work additional shifts?
16. This role with ICT is highly technical. What is your understanding of this position and the
responsibilities that come with it?
17. Explain a time when you assisted in resolving a dispute between others.
18. Tell me about a time that you helped resolve a particularly difficult customer issue.
19. Give an example of a time that you changed a customer’s emotions from frustration to
joy.
20. Tell me about problems with the products or services you previously supported. How did
you deal with these issues?
21. The customer is saying you’re taking too long to solve the issue: what do you do?
22. The customer is pointing out a well-known problem with your product: what do you do?
23. What should you do if a customer asks a question you don’t know the answer to?
24. How would you handle an angry customer?
25. What would you do if the customer is wrong?
26. Do you have any questions?