FAQs RESPONSES
1. How will I know if a school has accepted my child
OR that a school has sent me an offer of
placement?
2. I have received more than one offer of placement.
Will I be able to accept more than one offer of
placement?
3. Will the 7 days’ turnaround time to confirm the
offer of placement still apply?
4. What happens if I do not confirm my offers of
placement in 7 days?
5. I accepted an offer in school X, now I am no longer
want school X, I want school Z, can the Department
advise me on what to do?
6. What should I do when the school requests me to
pay school fees or a deposit for admission?
7. I have received a call from a person requesting me
to pay an amount for school fees or registration
fee. What should I do?
8. The accept button on my school’s view is inactive,
therefore, I can’t assist parents to confirm offers of
placement, what should I do?
FAQs
 You will receive an offer of placement via SMS from
the Gauteng Department of Education. You need to
logon to www.gdeadmissions.gov.za to accept the
offer of placement from the school
 No. You can accept ONLY ONE offer of placement
from ONE school. As soon as you accept the first
offer of placement from one school, no furthers will
be sent to you
 YES. All Applicants MUST be accepted within 7
school days after parent received the offer
 The offer will expire and the applicant will lose the
space
 Once an offer of placement is accepted at one
school, all the other schools are deactivated with a
notification: “accepted at another school”
 The other schools cannot make any further offers of
placement to that applicant
 Parents should only pay school fees, after
admissions in the year when the child starts going to
school. Therefore, school fees should be paid in
January 2020
 Provide the name of the school so that the matter
can be investigated
 Please request the name of the person and the
name of the school. Report such calls to the Call
Centre on 0800 000 789
 Parents should not be required to pay any money to
anyone. School fees is only required after the 2020
Academic year has commenced
 Schools are required to assist parents to accept offers
using the parent’s login credentials
 A Step-by Step Guideline in that regard is provided below
o Log on to www.gdeadmissions.gov.za
o Click on login
o Click on forgot password
o Enter Parent ID or Passport number
o Click on recover account
o A token will be generated and sent to your
registered cell number
o Re-enter Parent ID or Passport Number and the
Token that was generated and sent to your cell
phone via sms
o Enter Password
o Confirm Password
o Click Recover Account
o You will return to login screen to login with your
new Password
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 PLACEMENT FOR ADMISSIONS 2020 - FREQUENTLY ASKED QUESTIONS AND RESPONSES
9. If the child does not get an offer of placement at
any of the schools applied to by 31 October 2019,
what is the procedure to get the school for the
child?
10. The system produced the WA4 reference number
instead of the WA1 reference number. The GDE
said they are aware of it, it will be fixed, but on the
system, it still the same, is it going to affect our
application?
11. If I do not want my child to attend the school that
has made an offer of placement, will my child be
placed at my preffered school if I submit an
Objection?
12. The parent included the sibling details when
she/he was applying, but on the system, it shows
FALSE how can it get fixed?
13. If the parent applied for twins at the same school
and on the system, it shows only the details of one
learner?
14. If the parent applied to a certain school and now
the parent won’t be able to pay school fees
because is no longer working, where should we
transfer them?
15. I have applied to a school but now I have relocated
to another area how do I transfer my application
16. The school closest to my home did not take my
child what do I do?
17. Will I be able to decline an offer ONLINE
FAQs
 The District will place the child at a school with
available space from 1 to 30 November 2019
 The WA Reference number is NOT used for
placement.
 Placement is prioritised based on the distance from
the applicant’s Home Address to the school. If the
school still has space available, siblings will be
placement and thereafter the distance from the
parent’s Work address is considered
 It must be noted that the CAPACITY of the school
will ultimately determine the number of applicants
placed at any school
 No. if the child does not meet the requirements to
be placed at your preferred school he/she will not
be placed at that school
 Children are placed in line with Admissions criteria
and availability of space at the school
 The parent was required to visit the school when
submitting documents to provide proof of the
sibling relationship.
 However, the school can only accept the sibling if it
has space available after all applicants who reside
closest to the school and in the feeder zone are
placed
 Please provide the ID Numbers of both Siblings to
the Department so that the matter can be
investigated
 A parent that is unable to pay the school fees after
the child is admitted to the school can apply for a
school fee exemption
 Visit the nearest District Office to explain the matter
and provide proof of the residence that you have
relocated to
 The district will transfer the learner to a school with
available space
 It may be due to lack of space at the school. The
Department will place your child at a school with
available space
 Contact the Department or go to the nearest
District office if your child is not placed by 1
November 2019
 NO. No offers can be declined.
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 PLACEMENT FOR ADMISSIONS 2020 - FREQUENTLY ASKED QUESTIONS AND RESPONSES
18. I did not apply to a school close to my home
address and I have not received an offer of
placement from any of the schools I applied to.
Where can I get help?
19. My ID number/name is incorrect on the system
how can I correct my information
20. Parent has forgotten his password/ Login
credentials. How does he access his account
21. Parents request to reset passwords after the
password is reset, the parent need to click on my
applications to view applications instead of
automatically viewing their applications after
logging in
22. I have received an SMS indicating that I should
logon to the system to accept the offer, when
logging on to the system to accept the offer, there’s
no accept button, what should I do?
23. SMS’ received but when logging in the system says
“application being reviewed” instead of “accept”
24. I accepted an offer of placement on the system but
when I went to school to complete admission
papers I was informed that my name was not on
the school placement list. What must I do
25. On my schools Waiting List (Placement View List)
not all applications are reflecting. What could be
the challenge? Are we still going to get all learners
as reflecting on the schools, placement view list?
FAQs
 If none of the schools that you applied to
accommodate your child, the Department will
transfer the child to a school with available space
 Please provide a certified copy of your ID Document
to the school where your child is placed so that the
records can be updated at the school
 The parent must click on “Forgot Password” on the
System and follow the prompts. A token will be sent
to his/her cell phone number to assist the parent to
update his/her username and password
 The CALL CENTRE must assist parents who do not
have access to computers or internet
 After the password is reset, the parent should click
on “My APPLICATIONS” in the bar on top (Left) and
all applications will appear
 If “Please Login” screen re-appears, ignore it and
still click on “My Applications”
 The Accept button on the parent profile is available
and active. The parent must click the Accept button
and the confirm the acceptance
 Parent must send his/her ID number so that the
matter can be investigated. The parent will receive
another SMS before 31 October 2019
 Call centre MUST refer such matters with parent ID
Number to the IT Technicians and copy POS Officials
 Parent must provide his/her or the child’s ID
number so that the matter can be investigated
 Call centre MUST refer such matters with parent ID
Number to the IT Technicians and copy POS Officials
 The Department ONLY released offers to applicants
who qualify for placement in the following
categories:
o Home Address closest to the school
o Sibling/ Previous School
o Work Address closest to the school
Please alert the District if applicants in the
above categories were omitted
 Applicants who apply based on 30 kms and beyond
30 kms will be placed in the next round
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 PLACEMENT FOR ADMISSIONS 2020 - FREQUENTLY ASKED QUESTIONS AND RESPONSES
26. I did not apply for my child during applications.
How then do I go about applying for my child for
2020?
27. I received an message to login the system and
accept the offer but when I logged in someone has
already Accepted the school on my behalf
28. I have applied for my two kids on the System
during application period now I received a message
to login and accept the offer, when I logged in one
of the ID numbers is correct but the Names and
Surname has changed to someone else
29. I applied for twins one is accepted and the other is
not accepted how do I go about this matter
because I want both my kids to be at the same
school.
30. I applied to the school closed to my home address
when I checked the outcome from the system, the
kilometres appearing is 1000. What do I do cause
this is affecting my child application.
31. Will the Department open applications for parents
who have not yet applied? When?
32. I have not received any response to my application
and the closing date was 31 October 2019
33. My child is placed at a school that I have not
applied to. I do not want my child to go to that
school
34. How do I Object?
35. How do I Appeal?
 Late Applications will be dealt with after all
applicants who applied during the application
period are placed
 The Department will announce the date for the
commencement of Late Applications through the
media platforms such as newspaper, radio and
social media. Alternatively, please call again after 30
November 2019
 Nobody can accept on your behalf unless if you have
shared your Login details (username and password)
with someone else
 Acceptance offer cannot be reversed. Once the
parent has accepted ONE offer, no other schools can
offer placement
 Provide the correct ID number and ID Book of the so
that the matter can be addressed appropriately
 Please provide the following information: Name of
the school, Names, ID Numbers and Waiting Lists
numbers of both twins so that the matter can be
investigated
 Forward proof of the residence with the full address
so that the matter can be investigated
 Yes. Only after all early applicants are placed
 The date is extended to 30 November 2019
 You will receive an SMS of placement by 30
November 2019
 The schools you applied to have reached capacity
while placing learners within the feeder zone who
lives closest to the school
 Your child is placed at a school with available space
 You may download an Objection form by logging on
to www.gdeadmissions.gov.za
 Complete the form and submit it to the District
Office within 7 days after you receive placement–
Addresses and email addresses are available on
www.gdeadmissions.gov.za
 The district Director respond in writing after 14 days
 You can only Appeal if you feel that the District
Director has not applied the Admissions Regulations
when she/he responded to your Objection
 Download an Appeal Form from
www.gdeadmissions.gov.za and complete it
 Send the completed Appeal Form, the Objection
Form AND the Written Response to your Objection
PLACEMENT FOR ADMISSIONS 2020 - FREQUENTLY ASKED QUESTIONS AND RESPONSES

to Admissions.Hotline@gauteng.gov.za
 The MEC will send a written response to the Appeal
within 15 school Days