SBMA Citizen Charter Manual - 2019 Edition

Citizen’s Charter
Service Manual
A Customer Service Guide

of the Subic Bay Metropolitan Authority
2019 Edition
Preface
Republic Act No. 9485, otherwise known as the “Anti-Red Tape Act of 2007”,
endeavors “to improve efficiency in the delivery of government service to the
public by reducing bureaucratic red tape, preventing graft and corruption, and
providing penalties” for violations of the Act.
It also declares the State policy “to promote integrity, accountability, proper
management of public affairs and public property as well as to establish
effective practices aimed at the prevention of graft and corruption in
government. Towards this end, the State shall maintain honesty and
responsibility among its public officials and employees, and shall take
appropriate measures to promote transparency in each agency with regard to
the manner of transacting with the public, which shall encompass a program
for the adoption of simplified procedures that will reduce red tape and
expedite transactions in government”.
In a nutshell, the spirit of the Anti-Red Tape Act (ARTA) is genuine public
service – the kind of service that takes into account the interest of those who
are served, not those who serve. It seeks total customer satisfaction, not self-
gratification.
Quality public service, too, is the end-goal of the Citizen’s Charter Service
Manual of the Subic Bay Metropolitan Authority (SBMA). As a service map
for the public and stakeholders, as well as for each and every SBMA
employee, this Manual serves as one of our guideposts in our journey toward
service excellence.
Contents
Title Page No.
Message of the SBMA Chairman & Administrator 1
SBMA Mission, Vision, Corporate Service Credo 2

List of Identified Frontline Services Guide 3
AIRPORT DEPARTMENT
Issuance of Access Pass (Annual, Seasonal, Temporary)
Issuance of One Day Sticker Pass
7
Issuance of Aerodrome Maneuvering Area (AMA) Driver’s
Permit (Green and Yellow)
Issuance of Aerodrome Maneuvering Area (AMA) Vehicle Pass
BUILDING PERMIT AND SAFETY DEPARTMENT
Issuance of Building Permit 13
Issuance of Occupancy Permit
BUSINESS & INVESTMENT GROUP
Issuance of Certificate of Registration [CR] and Certificate of 18
Registration and Tax Exemption [CRTE]
COMPLIANCE REVIEW AND ACCREDITATION OFFICE
22
Issuance of Provision and Full Accreditation
FIRE DEPARTMENT
25
Issuance of Hot Work/Hazardous Operation Permit
LABOR DEPARTMENT
Endorsement for Issuance of Entry/Exit Pass (New and
Renewal)
Endorsement for Issuance of Alien Employment Permit (AEP)
Endorsement for Issuance of Provisional Work Permit (PWP)
27
Endorsement for Issuance of Special Work Permit (SWP)
Issuance of Certificate of Accreditation (Manpower Services,
Security Services Janitorial / Messengerial Services, &
Other Port- Related Services)
Manpower Sourcing Services
MAINTENANCE AND TRANSPORTATION DEPARTMENT
Request for Regular Collection (Garbage/Waste)
40
Request for Special Collection (Garbage/Waste)
Issuance of Tipping Permit for Solid Waste Transfer
MOTOR VEHICLES REGISTRATION OFFICE
Issuance of Authority to Release for Duty-Free & Tax-Exempt
Motor Vehicles
Issuance of Certificate of Admission for Duty-Free & Tax-
Exempt Motor Vehicles 44
Issuance of Conduction Pass for Tax-Exempt & Duty-Free
Motor Vehicles
Issuance of Accreditation for Transportation Services
Issuance of Vehicle Decal/Sticker
Contents
Title Page No.
OFFICE SERVICES DEPARTMENT

Issuance of Daily Pass / One-Month Temporary Pass
48
Issuance of Temporary Computerized ID or Computerized ID
Card
SEAPORT DEPARTMENT
Issuance of seaport Controlled Blank Forms (Manual)/ Anti-
Pilferage Seal
Processing of Seaport Cargo Clearance/Permit (Manual)
55
Processing of Vessel Entry Clearance
Processing of Vessel Exit Clearance
Issuance of Clearance for Cargoes Exiting Tipo
Processing of Gate Pass Management System (GMS)
TOURISM DEPARTMENT
Issuance of Event Permit
Reservation of Facilities
64
Tourists Reception Services
Marketing and Advertising Permit
Establishment Classification
TRADE FACILITATION AND COMPLIANCE DEPARTMENT
Import Processing 75
Export Processing - Manual
VISA AND ACCREDITATION OFFICES
80
Issuance of Subic-Clark Visa (S-CV) Endorsement Certification
Feedback and Redress Procedure 84
Sample Customer Feedback Form 86
Sample Customer Complaint Form
Sample Corrective and Preventive Action Report (CPAR)
About the SBMA

Public Domain Notice
Electronic Access to the Publication
Message
Message of the SBMA Chairman and Administrator
For update
1
Our Map for the High Road
OUR VISION To be the leading ECO-urban Freeport in Southeast Asia.
OUR To grow the Freeport to be an environmentally sustainable

MISSION community where locators stay ahead of their competitors
and our stakeholders enjoy the highest quality of life.
OUR We are individually and collectively responsible for

CORPORATE maintaining and continuously improving the quality of our
SERVICE products and services.
CREDO
We are dedicated to enhancing the quality of our own
operations in order to achieve new levels of efficiency,
customer satisfaction and value. We constantly seek new
and innovative ways to serve our internal and external
customers better each time.
We are committed to providing services that anticipate and

fulfill the stated or implied needs of our customers and
stakeholders, even as we constantly strive to exceed their
expectations.
We serve with enthusiasm, courtesy and integrity. We

believe that working together at all times is essential to the
delivery of total customer service and satisfaction.
Everything we do is directed toward the achievement of

service excellence as civil servants and as a public
institution.
2
Our Front-Line Services Map
The public and our stakeholders deserve
extraordinary service, support and concern from
every SBMA employee. To provide them with useful
information and easy-to-follow procedures, this
service map aims to make their every encounter with
our Agency a pleasant and positive experience.

3
List of Identified Front-line Services
AIRPORT DEPARTMENT
Issuance of Access Pass (Annual, Seasonal, Temporary)

Issuance of One Day Sticker Pass
Issuance of Aerodrome Maneuvering Area (AMA) Driver’s
Permit (Green and Yellow)
Issuance of Aerodrome Maneuvering Area (AMA) Vehicle Pass
Issuance of Building Permit

Issuance of Occupancy Permit
BUSINESS & INVESTMENT GROUP
Issuance of Certificate of Registration [CR] and Certificate of

Registration and Tax Exemption [CRTE]
Issuance of Provision and Full Accreditation
FIRE DEPARTMENT
Issuance of Hot Work/Hazardous Operation Permit
LABOR DEPARTMENT
Endorsement for Issuance of Entry/Exit Pass (New and

Renewal)
Endorsement for Issuance of Alien Employment Permit (AEP)
Endorsement for Issuance of Provisional Work Permit (PWP)
Endorsement for Issuance of Special Work Permit (SWP)
Issuance of Certificate of Accreditation (Manpower Services,
Security Services Janitorial / Messengerial Services, &
Other Port- Related Services)
Manpower Sourcing Services
4
Request for Regular Collection (Garbage/Waste)

Request for Special Collection (Garbage/Waste)
Issuance of Tipping Permit for Solid Waste Transfer
Issuance of Authority to Release for Duty-Free & Tax-Exempt Motor

Vehicles
Issuance of Certificate of Admission for Duty-Free & Tax-Exempt
Motor Vehicles
Issuance of Conduction Pass for Tax-Exempt & Duty-Free Motor
Vehicles
Issuance of Accreditation for Transportation Services
Issuance of Vehicle Decal/Sticker
OFFICE SERVICES DEPARTMENT
Issuance of Daily Pass / One-Month Temporary Pass

Issuance of Temporary Computerized ID or Computerized ID Card
SEAPORT DEPARTMENT
Issuance of seaport Controlled Blank Forms (Manual)/ Anti-Pilferage

Seal
Processing of Seaport Cargo Clearance/Permit (Manual)
Processing of Vessel Entry Clearance
Processing of Vessel Exit Clearance
Issuance of Clearance for Cargoes Exiting Tipo
Processing of Gate Pass Management System (GMS)
5
TOURISM DEPARTMENT
Issuance of Event Permit

Reservation of Facilities
Tourists Reception Services
Marketing and Advertising Permit
Establishment Classification
Import Processing
Export Processing - Manual
VISA OFFICES
Issuance of Subic-Clark Visa (S-CV) Endorsement Certification
6
FRONT-LINE SERVICES GUIDE
AIRPORT DEPARTMENT
ISSUANCE OF ACCESS PASS

FRONT-LINE SERVICE
(ANNUAL, SEASONAL AND TEMPORARY)
Monday-Friday (7:00AM-4:00PM)
SCHEDULE OF SERVICE
NO NOON BREAK
WHO MAY AVAIL OF THE SBIA PERSONNEL, SBIA LOCATORS, GOVERNMENT
SERVICE SUPPORT AGENCIES AND SBMA SUPPORT DEPARTMENT
How to avail of the REQUIREMENTS Please refer to the required forms/documents below.
service:
PROCESSING PERSON/S REQUIRED FORMS/

STEP ACTIVITY TIME RESPONSIBLE CLIENT DOCUMENTS FEES
1 Acceptance of Pass Control SBIA Personnel/ 1. Letter Request For Annual/
request/access 10 mins Officer SBIA Locators/ 2. Application Form Seasonal
pass Government 3. Copy SBMA ID Red: P1200.00
application and Support Agencies/ 4. Copy Company ID Blue: P 900.00
check complete
SBMA Support 5. Passport Copy Green: P 600.00
requirements
Department (foreign applicant Yellow: P 350.00
SBMA Locator’s only)
Contractors, Sub- 6. 2pcs 1.5”X1.5” For Temporary
Lessee with picture (Orange for Red: P300.00
Temporary Locators; White for Blue: P 250.00
Business Government Green: P 150.00
employees) Yellow: P 100.00
2 Review of 8 hrs Aviation Security
access pass
application
3 a. Assessment 30 mins Pass Control

and processing Officer
of access pass
b. Approval of Department
access pass Manager
4 a. Issuance of 5 mins Revenue Officer

billing
assessment
b. Payment of Treasury Official Receipt
fees Field Cashier
5 Releasing of 10 mins Pass Control

access pass Officer
and feedback
form
7
AIRPORT DEPARTMENT

Note
1. Fees and charges are based on Airport Administrative Order No.1 series of 2016. Free of Charge for Subic Bay
International Airport Employees, Support Agencies and SBMA concerned departments. Seasonal Pass depending on
the number of months requested starting from four (4)months to eleven (11)months. Temporary Pass valid only for
minimum of three (3) months based on the letter request. Annual access pass for Subic Bay International Airport
Employees, Support Agencies, SBIA Locators, CAAP, PNP-OTS, AVSEC, EMS, RFFS.
2. Color Code: Depending on the access to be given to concerned personnel and/or locators, Government Support
Agencies and SBMA Support Department as approved by the Airport Manager.
3. Processing of passes will depend upon review, assessment and recommendation by Aviation Security (AVSEC).
4. Area of Access: Aerodrome Maneuvering Area (AMA), Perimeter Access Road, Southeast, Southwest, Boton, Midway
Apron, ATC, NAVAIDs/ME, Airside, Ramp Office, VIP Lounge, Check-in Baggage, Immigration, Customs Counter,
Holding Rooms, Concourse, Airbridge, Baggage/ Sorting area/conveyor/baggage Build-up, Control Tower, Pre-departure
area, Operation Center, Arrival/Departure Areas and Concessionaries/ Airlines/Locators Office areas.
END OF TRANSACTION
8
AIRPORT DEPARTMENT
FRONT-LINE SERVICE ISSUANCE OF ONE DAY STICKER PASS
SCHEDULE OF SERVICE
NO NOON BREAK
SBMA-ACCREDITED CONTRACTORS OF SBIA LOCATORS,
WHO MAY AVAIL OF THE
PORT USERS, VENDORS FOR SPECIAL EVENTS AND
SERVICE
VISITORS OF SBIA LOCATORS
service:

1 Acceptance of 10 mins Pass Control SBIA Locators’ 1. Letter Request Red: P200.00
request, review Officer authorized 2. Sticker Pass Blue: P150.00
and check representative Request Form Green: P100.00
complete Yellow: P50.00
requirements
2 a. Issuance of 5 mins SBIA Revenue

billing Officer
assessment
b. Payment of Field Cashier

Fees
3 Release of one 15 mins Aviation Security

day sticker on Duty
pass and personnel
feedback form
Note
1. Sticker Pass valid only for one (1) day.
2. Color Code:
Red - Aerodrome Maneuvering Area (AMA), Perimeter Access Road, Ramp Area, Apron
Area, ATC, NAVAIDS/MET
Blue - Passenger Terminal Building Departure/Arrival Area, VIP Lounge, Check-in
Counter, Immigration Counter, Customer Counter, Security Office and Exit/Lobby
Green - Passenger Terminal Building, Parking Area, Landside Area, Operations Center,
Administration, Maintenance, Ramp Area, Electrical, PAGASA, CAAP, Medical
ALEB
Yellow - Concessionaires, Locator Offices, Hangar and Room/Building assigned.
3. The requesting company shall submit to SBIA the list of names of its authorized representative/s for the request of
sticker pass of its clients, guests and/or students.
4. Only the authorized company’s representative shall fill out the Sticker Pass Request Form.
END OF TRANSACTION
9
AIRPORT DEPARTMENT
ISSUANCE OF AERODROME MANEUVERING

FRONT-LINE SERVICE AREA (AMA) DRIVER’S PERMIT
(Green and Yellow)
SCHEDULE OF SERVICE
NO NOON BREAK
SBIA AUTHORIZED DRIVERS AND SBIA LOCATORS
SERVICE
service:

1 a. Acceptance 10 mins Pass Control SBIA Locators’ 1. Flight Line Green: P300.00
of request/ flight Officer Authorized Driver/s Application Form Yellow: P500.00
line application 2. LTO-issued
and review/ Professional
check complete
Driver’s License
requirements
(LTO) and
SBMA-issued
b. Flight line CAAP Driver’s License
Seminar (for SBMA
employees only)
3. Photocopy of
flight line
2 Flight Line 8 hrs Pass Processing certificate
Examination Officer 4. Pass the flight
line examination
3 Processing of 8 hrs Pass Control
Flight Line ID/ Officer
Permit
4 Approval of 5 mins Department

Flight Line ID/ Manager
Permit

billing Officer
assessment
b. Payment of Treasury Field

fees Cashier
5 Release of 10 mins Pass Control

Flight Line ID/ Officer
Permit and
feedback form
Note
1. Fees: SBIA Authorized Drivers: Free of Charge. Others as stated above with corresponding fees based on color code
and meet all the required documents.
2. Additional requirements prior to processing of AMA Driver’s Permit: (1) Must attend the Flight Line seminar conducted by
CAAP ATC personnel, and (2) Must pass the flight line examination. Failure to pass must attend for the second time
seminar on flight line.
10
AIRPORT DEPARTMENT
ISSUANCE OF AERODROME MANEUVERING

FRONT-LINE SERVICE
AREA (AMA) VEHICLE PASS
SCHEDULE OF SERVICE
NO NOON BREAK
WHO MAY AVAIL OF THE SERVICE VEHICLES AND SBIA LOCATORS SERVICE
SERVICE VEHICLES
service:

1 Acceptance of 10 mins Pass Control SBIA Locators 1. Letter Request Green: P300.00
request/ vehicle Officer 2. Application form Yellow: P500.00
application and with ALEB
review/check security vehicle
complete
inspection
requirements
3. Photocopy of
OR/CR and
2 Actual 5 mins Aviation Security Insurance
Inspection of 4. SBMA Decal
Vehicle 5. Photocopy of
flight line
certificate
3 Processing of 8 hrs Pass Control 6. Photocopy of
AMA Vehicle Officer LTO & Flight
Permit Line Driver’s
Permit.
4 Approval of 5 mins Department
AMA Vehicle Manager
Permit

billing Officer
assessment
b. Payment of Treasury
fees Department/
Field Cashier
5 Release of 10 mins Pass Control

vehicle permit Officer
and feedback
form
Note
1. Fees: Fees depending on the approved access code for authorized driver/s. Green access for Apron only. Yellow
access including Aerodrome Maneuvering Area (AMA).
2. Authorized driver/s MUST passed the Flight Line Examination and Actual AMA Examination.
END OF TRANSACTION
11
AIRPORT DEPARTMENT
Where to avail of the Bldg. 8015, Argonaut Highway, Subic Bay Freeport Zone 2222
Department’s
services:
Contact Numbers: Tel: (047) 252-3131
Trunkline: (047) 252-9360-65
12
FRONT-LINE SERVICE ISSUANCE OF BUILDING PERMIT
SCHEDULE OF SERVICE
NO NOON BREAK
WHO MAY AVAIL OF THE SBFZ LOCATORS/INVESTORS AND/OR RESIDENTS/
SERVICE LESSEES/SBMA DEPARTMENTS
service:

1 Issuance of 10mins BPSD Personnel Locator/ SBFZ Checklist of None
checklist of Residents/ SBMA requirements and
requirements Departments application form
and application
form
2 Receipt of 20mins BPSD Personnel As required in the

complete checklist
application
requirements
as per checklist
If the
submission is
incomplete, the
application will
be returned
without action
Note:
Application
must include
required
clearances as
reflected on the
issued checklist
3 Provide written 10mins BPSD Personnel Acknowledgement

notice to come Receipt (written
back within 3 notice to come back
working days within the specified
for the result of date and time)
the application
4 Review and Simple projects: BPSD Personnel Engineers Plan and

evaluate the 2.5 working (Electrical/ Specifications as
plans/ days Electronics/ required in the
documents and Mechanical/ checklist
provide result Structural)
with Complicated Master Plumber/
13
assessment project: 9 Architect/ Others

working days

5 Collate all 3hours BPSD Personnel Result of review of
reviews and BPSD Technical
comments and Personnel
prepare permit
and
Regulatory Group’s
assessment
Consolidated
Schedule of Fees
If lacking in (Please use the

requirements, following link for the
issue/prepare schedule of fees)
comments and http://www.mysubicbay.
finding com.ph/files/forms-
manuals/20130701-
163343-215.pdf
6 Receipt proof of 10mins BPSD Personnel Locator/ SBFZ Official Receipt

payment Resident
7 Issuance/ 10mins BPSD Personnel Locator/SBFZ Building Permit/

release of Residents/ SBMA Letter of Comments/
Building Permit Departments Disapproval
and/or Letter of
Comments/
Disapproval
END OF TRANSACTION
14
FRONT-LINE SERVICE ISSUANCE OF OCCUPANCY PERMIT
SCHEDULE OF SERVICE
NO NOON BREAK
WHO MAY AVAIL OF THE SBFZ LOCATORS/INVESTORS AND/OR RESIDENTS/
SERVICE LESSEES
service:

1 Issuance of 10mins BPSD Personnel Locator/ SBFZ Checklist of None
checklist of Residents requirements and
requirements application form
and application
form
2 Receipt of 20mins BPSD Personnel Request Letter,

complete Certificate of
application Completion
requirements Construction
as per checklist Logbook, As-Built
Plans and Megger
If the Test Result
submission is
incomplete, the
application will
be returned
without action
Note:
Application
must include
required
clearances as
reflected on the
issued checklist
3 Provide written 10mins BPSD Personnel Acknowledgement

notice to come Receipt (written
back within 3 notice to come back
working days within the specified
for the result of date and time)
the application
4 Inspect the Simple projects: BPSD Personnel Engineers Plan and

building/ 2.5 working (Electrical/ Specifications as
structure/ days Electronics/ required in the
premises and Mechanical/ checklist
provided result Complicated Structural)
with project: 9 Master Plumber/
15
assessment working days Architect/ Others


5 Collate all 3hours BPSD Personnel Result of review of
reviews and BPSD Technical
comments and Personnel
prepare permit
and
Regulatory Group’s
assessment
Consolidated
Schedule of Fees
If lacking in (Please use the

requirements, following link for the
issue/prepare schedule of fees)
comments and http://www.mysubicbay.
finding com.ph/files/forms-
manuals/20130701-
163343-215.pdf
6 Receipt proof of 10mins BPSD Personnel Locator/ SBFZ Copy of Official

payment Resident Receipt
7 Issuance/ 10mins BPSD Personnel Locator/SBFZ Building Permit/

release of Residents/ SBMA Letter of Comments/
Occupancy Departments Disapproval
Permit and/or
Letter of
Comments/
Disapproval
END OF TRANSACTION
16
BUILDING PERMIT AND SAFETY DEPARTMENT (BPSD)
Where to avail of the Regulatory Bldg., Room 206, Labitan Street, CBD Area, Subic Bay Freeport Zone 2222
Department’s
services:
Contact Numbers: 1. Issuance of Building Permit
Telefax (047) 252-4015
2. Issuance of Occupancy Permit

(047) 252-4574
17
BUSINESS AND INVESTMENT GROUP (BIG)
FRONT-LINE SERVICE ISSUANCE OF
CERTIFICATE OF REGISTRATION [CR],
and CERTIFICATE OF REGISTRATION AND
TAX EXEMPTION [CRTE]
SCHEDULE OF SERVICE Monday-Friday (8:00AM-6:00PM)
WHO MAY AVAIL OF THE NEW AND

SERVICE EXISTING LOCATORS
REQUIREMENTS Please refer to the required forms/documents below.
This process is a continuation of the business process and

evaluation system which begins after the SBMA Management
and / or SBMA Board approval of a business proposal.
New:
Process commences / proceeds upon approval of business
entity and its activity , with corresponding lease / sublease
contract and registration to the Subic Bay Freeport Business
Registration System (SBFBRS).
Renewal:
Process commences / proceeds upon approval of the business
How to avail of the entity, submission of the complete documentary requirements
service: and renewal of registration to the SBFRS by the Locator.
PROCESSING PERSON/S REQUIRED
STEP ACTIVITY TIME RESPONSIBLE CLIENT FORMS/DOCUMENTS FEES
1 For New For Steps 1 to 3: Receiving Clerk Proponent A. For Initial Registration CR/CRTE:
Submission by the One (1) day and/ or Account Locator • Copy of receipt for payment of Php2,000.00/yr.
proponent of Officer fee for CR and/or CRTE
complete • Posting of the Performance Sticker:
Bond (if applicable) Php200.00/yr.
registration
• Certified true copy of SEC
requirements Registration with Articles of Business Plate:
Incorporation and By – Laws or $20.00
For Renewal DTI Registration
Submission by the • Signed and Notarized
proponent of Lease/Sublease Agreement
complete
requirements for _________
renewal B. For Renewal
• Copy of receipt for payment of CR/CRTE:
fee for CR and/or CRTE Php2,000.00/yr.
Note: Locators
• Copy of the Current CR/CRTE
need to Register • Approved Lease/ Subleased Sticker:
in the Subic Bay Agreements Php200.00/yr.
Freeport Business • Updated Performance Bond (if
Registration applicable)
System • Other Requirements that maybe
(SBFBRS) upon requested by the signing
application for the authority (ex. Locational
Initial Issuance/ Clearance, Fire Clearance,
Renewal of the Sanitary Clearance etc.)
18
CR/CRTE.
Evaluation by AO Proponent
of Locator
documents
submitted and Account Officer
2
data encoded to
the SBFBRS
(accuracy,
authenticity)
AO endorses the
printing of the CR-
Account Officer
3 CRTE to the
Registration
Officer
Registration For Steps 4 to 7: Registration
4 Officer prints the Two (2) days Officer
CR/CRTE
Draft CR/CRTE Personnel of the
will be reviewed Office of the DA for
5 by the ODA for the Business
the Business Group
Group
DA for the
Endorsement of
Business Group
the CR/CRTE to
6 the Office of the
SDA for Business
and investment.
Endorsement of Senior Deputy

the CR/CRTE of Administrator
the SDA for (SDA) for
7 Business and Business and
Investment to the Investment
Chairman and
Administrator.
Personnel of the
Signing of the Steps 8 to 9: OCHAD
CR/ CRTE by the Two (2) Days
8
Chairman and Chairman and
Administrator Administrator
19
9 Issuance of CR/ Personnel of the Locator If authorized signatory is not

CRTE, business Office of the available, kindly present an
plate Chairman and “Authorization Letter and valid ID
and sticker to the Administrator of the authorized signatory” to the
Locator issuing personnel.
Other Requirements: (To be
submitted prior to release of
Renewed CR/CRTE)
Total Processing Approx. 1 - 5 1. Latest Audited Financial
Time days Statement (AFS)
2. Latest Annual Income Tax
Return (ITR)
3. Updated SEC General
Information Sheet/SEC
Certification (for
corporation/partnership)
4. Updated Insurance Policy
stating SBMA as the
beneficiary (for direct lessees
only)
END OF TRANSACTION
20
Where to avail of the Bldg. 225, Dewey Ave., Subic Bay Freeport Zone 2222
Department’s Room 103, Bldg. 662, Taft Street, Subic Bay Freeport Zone 2222 (ICT)
services:
Contact Numbers: Issuance / Renewal of :
CERTIFICATE OF REGISTRATION [CR]
CERTIFICATE OF REGISTRATION AND TAX EXEMPTION [CRTE]
Business & Investment Departments

For General Business (047) 252-4394 to 97
For ICT (047) 252-4995/4994/4215/4079
For Leisure (047) 252-4105/4398
For Logistics (047) 252-4626 to 27
For Manufacturing & Maritime (047) 252-4632 to 36
For your reactions, comments and suggestions you may contact:
TOTAL QUALITY MANAGEMENT OFFICE

(047) 252-4022/4024
21
ISSUANCE OF PROVISIONAL AND FULL

FRONT-LINE SERVICE
ACCREDITATION
SCHEDULE OF SERVICE
NO NOON BREAK
ALL SERVICE PROVIDERS
SERVICE
How to avail of the
service: REQUIREMENTS Please refer to the required forms/documents below.

1 Receipt of duly 3 working days Accreditation Service Provider 1. Application for USD200
accomplished for the whole Officer Applicant Accreditation
application form process Form
and complete 2. Mayor’s Permit
documentary
3. DTI, CDA or
requirements
SEC Registration
4. Company Profile
with List of
2 Logs and Accreditation Company
reviews Officer Officers, List of
documentary Employees and
requirements vehicles
and SBMA assigned within
Clearances SBFZ
5. Copy of LTO
3 Preparation and Accreditation Registration,
issuance of Officer Driver’s License
billing 6. License/Permit
assessment or other issuance
from concerned
government
Payment of Treasury agency for which
Fees Department/ authorization to
Cashier engage in the
business activity
4 Receipt proof of Accreditation being applied for
payment Officer is required.
7. Clearances from
concerned
SBMA
5 Prepares Accreditation Department/
Certificate of Officer Office
Accreditation, New: Ecology
Deed of Department and Fire
Undertaking Department
and submit for (Petroleum Hauling)
review
Renewal: Labor
Department and
6 Reviews and Accreditation
Ecology Department
signs Office Head
endorsement
for approval
22

7 Issuance of Accreditation Official Receipt
Deed of Officer
Undertaking
and Certificate
of Accreditation
8 Updating of Accreditation
database and Officer
filing/archiving
END OF TRANSACTION
23
Where to avail of the Accreditation Office: Room 205, 2/F, Regulatory Bldg., Rizal Highway corner Labitan
Department’s Street, Subic Bay Freeport Zone 2222
services:
Contact Numbers: 1. Issuance of Accreditation
(047) 252-4088
24
FIRE DEPARTMENT
ISSUANCE OF HOT WORK/HAZARDOUS

OPERATION PERMIT
(Required for Welding, Cutting, Tar Pot,
FRONT-LINE SERVICE
Brazing, Bonfire, Fireworks Display, Open
Fires and other Fire-related hazardous
works and/or activities)
SCHEDULE OF SERVICE
NO NOON BREAK
WHO MAY AVAIL OF THE SBFZ LOCATORS AND/OR SBMA-ACCREDITED SERVICE
SERVICE PROVIDERS
service:

1 Receipt of 3 mins Fire Safety SBFZ Locators Written Request (not Php500.00
written, walk-in Specialist and/or SBMA- applicable for walk-in
or phoned-in accredited Service or phoned-in
request for Hot Provider requests)
Work/
Hazardous
Transaction Routing
Operation
Permit Form
2 Site Inspection CBD: 15 mins Fire Safety Hot Work Operation

of Hot Work/ Specialist Permit Checklist
Hazardous NSD/SBGP:
Operation 25 mins
Boton: 30 mins
Cubi/NM:
45 mins
Jobin Area:
1 hrs &10 mins
3 Issuance of 5 mins Admin Staff Billing Assessment

billing Form
assessment
Payment of Treasury Official Receipt

Fees Department/
Field Cashier
4 Receipt proof of 15 mins Fire Safety Copy of Official
payment Specialist Receipt
5 Issuance of Hot 10 mins Fire Safety Hot Work/

Work/ Specialist Hazardous Operation
Hazardous Permit
25
Operation
Permit
FIRE DEPARTMENT
Where to avail of the Bldg. 71, Station 7, Bonifacio Street, Subic Bay Freeport Zone 2222
Department’s
services:
Contact Numbers: Issuance of Hot Work / Hazardous Operation Permit
Telephone No. - (047) 252-4061

Telefax - (047) 252-4227
26
LABOR DEPARTMENT
ENDORSEMENT FOR ISSUANCE OF

FRONT-LINE SERVICE
ENTRY/EXIT PASS (NEW AND RENEWAL)
SCHEDULE OF SERVICE
NO NOON BREAK
SBFZ LOCATORS/INVESTORS/WORKERS
SERVICE
Initial: Three (3) copies of duly accomplished application for
Endorsement for Issuance of Gate Pass/ID, Office Services
Department Pass Issuance and Control Division Information
Sheet, Police Clearance for hired workers from Olongapo,
Bataan and Zambales/NBI Clearance from hired worker from
other places of origin, SBFZ Locators/Investors updated
Masterlist of Employees, Justification letter for direct hires.
Renewal: Three (3) copies of duly accomplished Application for

Endorsement for Issuance of Gate Pass/ID form, photocopy of
REQUIREMENTS
expired ID.
For Applicants aged 15 to less than 18 years (as defined

under DOLE Department Advisory No. 01-08): In addition to
the requirements above-notarized parent’s consent; and
applicant’s birth certificate, justification for direct hires
For Foreign Nationals: Photocopy of valid AEP Card, SCWV; if

How to avail of the exempted from these, copy of appropriate exemption/visa.
service:

1 Receipt and 5 mins. Gatepass HR/Admin None
Evaluation of Processor Representative of
Application for Locators/Investors
Endorsement
for Issuance of
Gate Pass/ID
Request
2 Assignment of 3 mins. Gatepass

control number Processor
and duration of
Entry/Exit Pass
3 Signing and 2 mins. Authorized

approval of Signatories:
endorsement Department
for Entry/Exit Manager/
Pass Manpower
Services Division
Chief/ Alternate
Signatories
4 Issuance/ 5 mins. Gatepass

Release of Processor
endorsement
for Entry/Exit
27
Pass
LABOR DEPARTMENT
ENDORSEMENT FOR ISSUANCE OF ALIEN

FRONT-LINE SERVICE
EMPLOYMENT PERMIT (AEP)
SCHEDULE OF SERVICE
NO NOON BREAK
SBFZ LOCATORS/INVESTORS/WORKERS
SERVICE
In Four (4) Sets:
• AEP Endorsement Request Form (duly notarized),
• DOLE AEP Application Form with latest 1X1 ID picture,
• Photocopy of Passport all stamped pages with latest arrival
and valid visa, Duly notarized Employment Contract/Letter of
Appointment/ Consultancy Agreement (for non-elective
positions),
• If elective officer and stockholder/member of the Board of
Directors: SEC Articles of Incorporation, Latest General
Information Sheet (GIS), Board Resolution/Corporate
Secretary’s Affidavit (duly notarized)
REQUIREMENTS • Photocopy of CR/CRTE, Organizational Structure, Proof of
Tax Identification Number (TIN), Duly Accomplished SCWV
Application Form
• Clearance Certificate from the Bureau of Immigration that
foreign national is cleared from Hold Departure, Blacklist,
Watch List and/or intelligence Derogatory Record of Affidavit
of Undertaking to submit BI Clearance once available.
• Photocopied of AEP and Alien Certificate of Registration
(ACR) I-Card (for renewal)
• Special Power of Attorney (SPA)/Authorization Letter of
Representative
How to avail of the • Passport and appropriate AEP card (if renewal)
service:

1 Receipt, 15 mins. per AEP HR/Admin or US$20.00
evaluation and application Endorsement Authorized
verification of Processor Representative of
application for Locators/Investors
Endorsement
and/or Foreign
for Alien
Applicants/
Employment
Permit (AEP) Nationals
2 Scheduling of 30 mins. EA/Secretary/

personal Office of the
interview of Department
foreign Manager
employee-
applicant
END OF TRANSACTION
28
LABOR DEPARTMENT

3 Foreign 30 mins. (or Department Foreign National
Employee’s depends of Manager or Applicant
Personal interview) Alternates:
Appearance Manpower
and Interview Division Chief/
Conciliation and
Employee
Welfare Division
Chief/OIC-
Service
Contracting
Office/OIC-
Workforce
Development
Division
4 Preparation, 15 mins. per AEP

Signing and Billing Endorsement
Issuance of Assessment Processor
Billing
Statement for
Interview:
AEP
Department
Endorsement
Manager/
Alternate
Authorized
Signatory
Payment of Treasury Billing Statement

AEP Department/ Form
Endorsement Cashier
5 Preparation 15 mins. AEP Copy of Official

AEP Endorsement Receipt
Endorsement Processor;
for Review/ MSD Division
Evaluation
Chief
6 Approval/ Within one (1) Department

Signing of AEP day Manager or
Endorsement Alternate
Signatory
7 Recording, 15 mins. Per AEP

photocopying Endorsement Endorsement
and release of Processor/
approved AEP Reproduction
Endorsement
Operator
END OF TRANSACTION
29
LABOR DEPARTMENT

FRONT-LINE SERVICE
PROVISIONAL WORK PERMIT (PWP)
SCHEDULE OF SERVICE
NO NOON BREAK
FOREIGN SBFZ LOCATORS/INVESTORS/WORKERS
SERVICE
In Two (2) Sets:
• Duly accomplished SWP/PWP Endorsement Request Form
(notarized)
• Duly accomplished Bureau of Immigration (BI) Form/
Consolidated General Application Form (Available from the
Manpower Services Division in Bldg. 255/downloadable at:
www.immigration.gov.ph) with latest 2X2 picture taken not
more than three (3) months from the date of application
and valid visa
• Duly authorized Employment Contract Contract/Letter of
Appointment/Consultancy Agreement
REQUIREMENTS
Directors: SEC Articles of Incorporation, latest General
• Photocopy of CR/CRTE, Resume/Bio-data with latest 2X2
picture, Organizational Structure, Proof of Tax Identification
Number (TIN)
• Clearance Certificate from Bureau of Immigration that foreign
national is cleared from Hold Departure, Blacklist, Watch list
and/or Intelligence Derogatory Records or Affidavit of
Undertaking to submit BI Clearance once available
• Special Power of Attorney/Authorization Letter with specimen
How to avail of the signature (notarized)
service:

1 Receipt, 15 mins. per PWP HR/Admin or US$30.00
Endorsement
and/or Foreign
for Provisional
Applicants/
Work Permit
(PWP) Nationals

foreign Manager
employee-
applicant
END OF TRANSACTION
30
LABOR DEPARTMENT

3 Foreign 30 mins. (or Department Foreign National Original Passport
Appearance Manpower
and Interview Division Chief/
Conciliation and
Employee
Welfare Division
Chief/OIC-
Service
Contracting
Office/OIC-
Workforce
Development
Division
4 Preparation, 15 mins. per PWP HR/Admin or

Signing and Billing Endorsement Authorized
Issuance of Assessment Processor Representative of
Billing Locators/Investors
Statement for
Interview: and/or Foreign
PWP
Department Applicants/
Endorsement
Manager/ Nationals
Alternate
Authorized
Signatory

PWP Department/ Form
Endorsement Cashier
5 Preparation 15 mins. PWP Copy of Official

PWP Endorsement Receipt
for Review/ MSD Division
Evaluation
Chief

Signing of PWP day Manager or
Signatory
7 Recording, 15 mins. Per PWP

photocopying Endorsement Endorsement
approved PWP Reproduction
Endorsement
Operator
END OF TRANSACTION
31
LABOR DEPARTMENT

FRONT-LINE SERVICE
SPECIAL WORK PERMIT (SWP)
SCHEDULE OF SERVICE
NO NOON BREAK
FOREIGN SBFZ LOCATORS/INVESTORS/WORKERS
SERVICE
In Two (2) Sets:
• Duly accomplished SWP/PWP Endorsement Request Form
(notarized)
• Duly accomplished Bureau of Immigration (BI) Form/
Consolidated General Application Form (Available from the
Manpower Services Division in Bldg. 255/downloadable at:
www.immigration.gov.ph) with latest 2X2 picture taken not
more than three (3) months from the date of application
and valid visa
• Duly authorized Employment Contract Contract/Letter of
Appointment/Consultancy Agreement
Directors: SEC Articles of Incorporation, latest General
REQUIREMENTS • Photocopy of CR/CRTE, Resume/Bio-data with latest 2X2
picture, Organizational Structure, Proof of Tax Identification
Number (TIN)
• Clearance Certificate from Bureau of Immigration that foreign
national is cleared from Hold Departure, Blacklist, Watch list
and/or Intelligence Derogatory Records or Affidavit of
Undertaking to submit BI Clearance once available
• Special Power of Attorney/Authorization Letter with specimen
signature (notarized)
FOR RENEWAL:
• Duly accomplished SWP/PWP Endorsement Form (notarized)
• Duly accomplished BI consolidated General Application Form
with lates 2X2 photo
• Photocopy of passport all stamped pages with latest arrival
How to avail of the and valid visa
service:

1 Receipt, 15 mins. per SWP HR/Admin or US$30.00
Endorsement
and/or Foreign
for Special
Applicants/
Work Permit
(SWP) Nationals

foreign Manager
32
employee-
applicant
LABOR DEPARTMENT

3 Foreign 30 mins. (or Department Foreign National Original Passport
Interview Manpower
Division Chief/
Conciliation and
Employee
Welfare Division
Chief/OIC-
Service
Contracting
Office/OIC-
Workforce
Development
Division
4 Preparation, 15 mins. SWP HR/Admin or

Signing and Endorsement Authorized
Issuance of Processor Representative of
Billing Locators/Investors
Statement for
Interview: and/or Foreign
SWP
Department Applicants/
Endorsement
Manager/ Nationals
Alternate
Authorized
Signatory

SWP Department/ Form
Endorsement Cashier
5 Preparation 15 mins. SWP Copy of Official

SWP Endorsement Receipt
for review/ MSD Division
evaluation
Chief

Signing of SWP day Manager or
Signatory
7 Recording, 15 mins. SWP

photocopying Endorsement
approved SWP Reproduction
Endorsement
Operator
END OF TRANSACTION
33
LABOR DEPARTMENT
ISSUANCE OF CERTIFICATE OF
ACCREDITATION (MANPOWER SERVICES,
SECURITY SERVICES,
FRONT-LINE SERVICE
JANITORIAL/MESSENGERIAL
SERVICES & OTHER PORT RELATED
SERVICES)
SCHEDULE OF SERVICE
NO NOON BREAK
SBFZ SERVICE CONTRACTORS
SERVICE
New:
Letter of Intent, Application Form for Accreditation, SBF Client’s

Endorsement/Service Contract, Company Profile w/ list of
Company Officers, SEC/DTI/CDA Registration,
SSS/PhilHealth/HDMF Registration, Latest Audited Financial
Statement or Certificate of Accounts certified by Bank Manager.
Additional Requirements for special types of service:
1. DOLE D.O. 18-A or 174 (Manpower /Janitorial

Services/Security Services)
2. PNP-SOSIA License–(Security Services)
3. Performance/Surety Bond (Security & Ship Chandling
Services)
4. Marina Certificate (Port-related services)
REQUIREMENTS
Renewal only:
List of Clients, Latest Audited Financial Statement, Certificate of

Good Standing Performance from SBF Locator-Client, 12-month
Payroll with corresponding Daily Time Records (DTRs), Proof of
13th Month Pay, Proof of SSS, PhilHealth & Pag-Ibig
Remittances, employment contract, Clearances from the ff:
SBMA units: Accounting Dept., Legal Dept., Intelligence Office.
Other requirements for new/renewal of Certificate of

Accreditation:
Clearances from the ff. SBMA units: Ecology Center, Law

How to avail of the Enforcement Dept. & Seaport Dept.
service:

1 a. Receipt/ 5 mins. SCO Staff SBFZ Service Duly accomplished US$200.00
verification of Contractor application form and For One (1)year
accomplished supporting accreditation
application form documents
& documentary
consisting of
requirements
requirements listed US$400.00
b. For initial/ Department above For Two (2) years
comments of Manager accreditation
the Department
34
Manager
LABOR DEPARTMENT

2 Evaluation of 15 mins. SCO Staff US$600.00
application For Three (3) years
accreditation
3 Issuance of 5 mins. SCO, OIC/ Billing Assessment/ Note:

Billing SCO Staff Order of Payment Late renewal with
Assessment/ Fines and Penalty
Order of on Labor violations
Payment
(SBMA Board
Resolution Number
Payment of Treasury Official Receipt 17-12-0524)
Fees Department
Receipt proof of SCO, OIC/ Copy of Official
payment SCO Staff Receipt
4 a. Preparation 20 mins. SCO, OIC Original Copy of

of Certificate of Certificate of
Accreditation Accreditation
and
Assignment of
control number
b. Preparation Department
of Manager
recommendation
for approval
5 Signing of 10 mins. Senior Deputy Original Copy of

Certificate of Administrator for Certificate of
Accreditation Support Services Accreditation,
photocopy of Official
Receipt (OR) of
payment
6 Issuance/ 5 mins. SCO Staff Signed Original

release of Certificate of
Certificate of Accreditation
Accreditation
END OF TRANSACTION
35
LABOR DEPARTMENT
FRONT-LINE SERVICE MANPOWER SOURCING SERVICES
SCHEDULE OF SERVICE
NO NOON BREAK
SBFZ LOCATORS/INVESTORS AND JOB APPLICANTS
SERVICE
How to avail of the
REQUIREMENTS Please refer to the required forms/documents below.
service:

1 Receipt of None
Manpower
Request
a. Receipt of 5mins per RRA Evaluation/ HR/ADMN of Request for

Request for Account Officer Locators/Investors Recruitment
Recruitment with job openings Assistance (RRA)
Assistance Form duly signed by
(RRA) Locator/Investor or
Authorized
Representative
b. Recording of 5mins per RRA Evaluation/
RRA Account Officer
c. Preparation/ 15mins per Encoders Encoder of job

Encoding of Job page announcement for
announcements posting
with job
qualification
requirements for
posting at
Bulletin Boards
d. Approval of 5mins Manpower Account Officer

encoded Job Services Division
announcements (MSD) Chief or
alternate
e.Dissemination/ Within 1day Encoder/ Job applicants/

posting of (posting at messenger/ other SBMA
approved Job Bulletin Board Utility Departments/
Announcements is made at Partners within
on Bulletin 5:00pm or the SBFZ and other
Boards/emails next day; email areas
blast by the blast is done a
Auxiliary day after)
Services
Division, Office
Services
36
Department
LABOR DEPARTMENT

2 Receipt of
Resume/
Biodata/job
application of
applicant
a. Receipt and 5mins per job Receiving Officer Job applicants Applicant’s
pre-evaluation application resume/bio-data with
of applicant’s 2X2 picture and the
resume/bio- following
data and
attachments:
supporting
documents
Copy of Birth
Certificate, transcript
of records or
b. Issuance of 5mins per job diploma, NBI or
action slip with application
control number police clearance and
to facilitate proof of work
follow-up experiences
procedure
Application log sheet
for applicant’s
c. Endorsement 1day Driver Receiving Officer,
of registered registration
Account Officer
applicant from
Receiving Action Slip issued
Section to the after registration,
Evaluation indicating date and
Section, Bldg. time for follow-up of
255 the status of
application
3 Evaluation and
endorsement of
job application
a. Receipt and 30mins Evaluator

sorting of
application from
the Receiving
Section
assigned to
Account Officer
b. Evaluation of 5mins per job

job application application
per qualification
requirement of
the position
c. Preparation 20mins per Resume/Bio-data of

of Register of ROE applicants
Eligible (ROE)
or list of
qualified
candidate for
37
the position
required by the
companies
LABOR DEPARTMENT

d. Issuance and 5mins HR/Admin of Register of Eligible
endorsement of Locators/Investors (ROE) Forms,
ROE with job openings resume/bio-data
Notes:
Since the recruitment process of Locators is beyond the office’s control, the preparation of notices for
interview/examination is the responsibility of each locators.
MSD shall use it as a basis for approval of one day gate pass to concerned job applicants who are scheduled for
examination/interview and shall be forwarded to OSD-PPCD.
Posting and/or dissemination of notices shall be done at the Receiving Section, bulletin boards; copies shall be
forwarded to OSD-PPCD.
Receiving job applications will depend on the closing date of each job vacancy announcement.
END OF TRANSACTION
38
LABOR DEPARTMENT
Where to avail of the 1F, Rm.125 and Rm.138, Barryman Street, Subic Bay Freeport Zone 2222 (for #s 1-5)
Department’s 2F, Rm.210, Barryman Street, Subic Bay Freeport Zone 2222 (for #s 6-7)
services:
Contact Numbers: 1. Endorsement for Issuance of Entry/Exit Pass (Initial / Renewal)
(047) 252-4073/4101
(047) 252-4861/4542
2. Endorsement for Issuance Alien Employment Permit (AEP)

(047) 252-4073/4101
3. Endorsement for Issuance of Provisional Work Permit (PWP)

(047) 252-4073/4101
4. Endorsement for Issuance of Special Work Permit (SWP)

(047) 252-4073/4101
5. Issuance of Certificate of Accreditation (Manpower Services, Security Services,

Janitorial/Messengerial Services, & Other Port-Related Services)
(047) 252-4861/4542
6. Manpower Sourcing Services

(047) 252-4073/4101
Department Fax No. (047) 252-4494
39
REQUEST FOR REGULAR COLLECTION

FRONT-LINE SERVICE
(GARBAGE/WASTE)
SCHEDULE OF SERVICE
NO NOON BREAK
WHO MAY AVAIL OF THE SBFZ LOCATORS/INVESTORS AND/OR SBMA
SERVICE ACCREDITED CONTRACTOR/HAULER
service:

1 Receipt of 2 minutes Solid Waste Requesting SBFZ Official Request US$1.00 per bag
request Management Locator/Investor Form for the first 50 bags
(through phone, Personnel and/or Resident/
letter or Lessee, >50 to <100=$50
personal
SBMA-Accredited >100 to <200=$100
request)
Contractor >200 to <300=$150
>300 to <500=$250
>500 to <750=$500
2 Issuance of 2 minutes Solid Waste Regular Collection >750 to <1000=$750
Official Request Management Form >1000 to <1500=$1000
Form Personnel
(Duplicate
Copy)
3 Preparation and 2 minutes Solid Waste Regular Collection

Issuance of Management duly signed by Client
Regular Personnel
Collection Form
4 Collection of 8 hours Solid Waste

Garbage Management
According to Personnel
Schedule
5 Preparation, 5 minutes Solid Waste Monthly Billing

encoding to Management Report
Integrated Personnel
Financial
Management
System (IFMS)
and submission
of monthly
billing report
6 Photocopying, 5 minutes Solid Waste Billing Statement

filing and Management
safeguarding of Personnel
completed
40
transaction
REQUEST FOR SPECIAL COLLECTION

FRONT-LINE SERVICE
(GARBAGE/WASTE)
SCHEDULE OF SERVICE
NO NOON BREAK
service:

1 Receipt of 5 minutes Solid Waste Requesting SBFZ Official Request Php4,500.00
request Management Locator/Investor Form per truck load
(through phone, Officer and/or Resident/
letter or Lessee,
personal
SBMA-Accredited
request)
Contractor
2 Inspection of 2 hours Solid Waste Special Collection

Waste/Garbage Management Form
Inspector
3 Collection of 4 hours Solid Waste

Waste/Garbage Management
according to Collection
schedule Section
Personnel
4 Monitor/Record 5 minutes Solid Waste

the total Management
number of Landfill
truckload tipped Personnel
5 a. Prepare 8 hours Solid Waste Special Collection

monthly billing Management Form and Monthly
report and Billing Officer Billing Report
forwarded to
Accounting
Department
b. Issue SBMA Billing Statement

Monthly Billing Accounting
Statement Department
c. Payment of Client Official Receipt

Billing
Statement at
41
SBMA Treasury
Department
ISSUANCE OF TIPPING PERMIT FOR SOLID

FRONT-LINE SERVICE
WASTE TRANSFER
SCHEDULE OF SERVICE
NO NOON BREAK
service:

1 Issuance of 10mins Solid Waste Requesting SBFZ Solid Waste Transfer Php1,800.00
Solid Waste Management Locator/Investor Document, Waste Per truck load
Transfer Officer and/or Resident/ Generator
Document with Lessee SBMA- Certification/
assigned
Accredited Authorization to Haul
control number
Contractor Garbage/Waste and
SBMA Accreditation
(Hauler)
2 Inspect 30mins Solid Waste Solid Waste Transfer

Garbage/ Management Document
Waste to be Authorized
disposed prior Inspector
to loading
3 Issue Billing 3mins Solid Waste Billing Assessment

Assessment Management Form
Form and Log Officer
Solid Waste
Transfer
Documents
4 Review Solid 4mins Solid Waste Solid Waste Transfer

Waste Transfer Management Document
Documents for Officer
Endorsement to
Department
Manager’s
Approval
5 Issue and Log 3mins Solid Waste

Approved Solid Management
Waste Transfer Officer
Document for
Filing
END OF TRANSACTION
42
Where to avail of the Maintenance: Bldg. 275, Aguinaldo Street, Subic Bay Freeport Zone 2222
Department’s
services: Transportation: Canal Road, Subic Bay Freeport Zone 2222
Contact Numbers: 1. Request for Regular Collection (Garbage/Waste)

(047) 252-4309
2. Request for Special Collection (Garbage/Waste)

(047) 252-4309
3. Issuance of Tipping Permit for Solid Waste Transfer

(047) 252-4309
43
MOTOR VEHICLE REGISTRATION OFFICE
ISSUANCE OF AUTHORITY TO RELEASE

FRONT-LINE SERVICE FOR DUTY FREE AND TAX EXEMPT MOTOR
VEHICLE
SCHEDULE OF SERVICE
NO NOON BREAK
CRTE HOLDERS AND SBFZ LOCATORS
SERVICE
service:

1 Request for 5 minutes Locator CRTE Holders/ Bill of Lading Luxury Vehicle:
Authority to SBFZ Locators Sales Invoice
Release Packing List US$500.00
or its equivalent
rate in Philippine
currency at the time
of Exchange
Non Luxury
Vehicle:
2 Preparation and 5 minutes Administrative Billing Assessment
issuance of Officer II Form US$200.00
Billing or its equivalent
Assessment rate in Philippine
currency at the time
Payment of Treasury Official Receipt of of Exchange
Fees Department/ Payment
Cashier
3 Preparation of 5 minutes Administrative

Authority to Officer II
Release
4 Review and 5 minutes Officer-In

approval of Charge, MVRO
Authority to
Release
5 Issuance of 5 minutes Administrative

Authority to Officer II
44
Release
END OF TRANSACTION
ISSUANCE CERTIFICATE OF ADMISSION

FRONT-LINE SERVICE FOR DUTY FREE AND TAX EXEMPT MOTOR
VEHICLES
SCHEDULE OF SERVICE
NO NOON BREAK
CRTE HOLDERS AND SBFZ LOCATORS
SERVICE
service:

1 Vehicle 3 hours Motor Vehicle CRTE Holders/ Picture
Inspection Inspector SBFZ Locators Stencils (Chassis
Number and Engine
Number)
2 Preparation of 10 minutes Administrative

Certification of Officer II
Admission

approval of Charge, MVRO
Certificate of
Admission
6 Issuance of 5 minutes Administrative

Certificate of Officer II
Admission
END OF TRANSACTION
45
ISSUANCE OF CONDUCTION PASS FOR

FRONT-LINE SERVICE
DUTY FREE AND TAX EXEMPT VEHICLE
SCHEDULE OF SERVICE
NO NOON BREAK
SBFZ REGISTERED LOCATORS
SERVICE
service:

1 Receipt of 3 minutes Clerk/Motor SBFZ Registered New: OR/List of Failure to return the
OR/TEV, List of Vehicle Inspector Locator Authorized Drivers conduction pass on
Authorized the expiration date:
Driver and Renewal: Old
Expired
Conduction Pass/ US$100.00
Conduction
List of Authorized Excess day or its
Pass
Drivers equivalent rate in
Philippine currency
at the time of
Exchange
2 Vehicle 5 minutes Motor Vehicle Vehicle Inspection

Inspection Inspector Form
3 Preparation of 5 minutes Clerk/Motor

Conduction Vehicle Inspector
Pass
4 Signing/ 5 minutes Officer-In Conduction Pass

Approval of Charge, MVRO
Conduction
Pass
5 Issuance of 5 minutes Clerk/Motor Issued New

Conduction Vehicle Inspector Conduction Pass
Pass
END OF TRANSACTION
46
ISSUANCE OF ACCREDITATION FOR

FRONT-LINE SERVICE
TRANSPORTATION SERVICES
SCHEDULE OF SERVICE
NO NOON BREAK
SBFZ REGISTERED TRANSPORT PROVIDER
SERVICE
Company Profile (List of Company Officer), Vehicle Registration
(OR/CR), Drivers License/SBMA Drivers Permit, Clearance from
REQUIREMENTS Accounting Dept/LED/IIO/Ecology Dept/Labor Dept/
How to avail of the Occupational Health and Safety, SSS/PhilHealth/ Pag-ibig Proof
service: of Payment and Membership
PROCESSIN PERSON/S REQUIRED FORMS/

STEP ACTIVITY G TIME RESPONSIBLE CLIENT DOCUMENTS FEES
1 Receipt, 10 minutes Clerk III Applicant Application Form
verification and with Attachment/
evaluation of Requirements
application form
and
requirements
2 Vehicle 15 minutes Motor Vehicle

Inspection Inspector
3 Preparation and 5 minutes Clerk III Billing Assessment

issuance of Form
billing
assessment
Payment of Treasury Dept./ Official Receipt

Fees Cashier
4 Preparation of 10 minutes Clerk III Copy of Official

Certificate of Receipt of Payment
Accreditation

recommendation Charge, MVRO
of Certificate of
Accreditation
6 Approval and 15 minutes Department

signing of Manager/ SDA
Certificate of for Regulatory
Accreditation Group
7 Issuance of 5 minutes Clerk III Certificate of

Certificate of Accreditation
Accreditation
8 Issuance and 15 minutes Motor Vehicle Accreditation Sticker

sticking of Inspector
Accreditation
Sticker
FRONT-LINE SERVICE ISSUANCE OF VEHICLE DECAL/STICKER
SCHEDULE OF SERVICE
NO NOON BREAK
WHO MAY AVAIL OF THE SBFZ REGISTERED LOCATORS/RESIDENTS/EMPLOYEES/
SERVICE SCHOOLS/REGULAR VISITORS
How to avail of the REQUIREMENTS Vehicle Registration (OR/CR), SBMA ID and Driver’s License
service:

1 Receipt and 5 minutes Clerk/Motor Applicant Accomplished New/Renewal
verification of Vehicle Inspector Application Form 4 wheeled vehicle
application form with attached Php200.00
and requirements
attachment/
requirements
Motorcycle
Php100.00
2 Manual 5 minutes Clerk/Motor

Checking of Vehicle Inspector
previous year’s
record on file
3 Vehicle 5 minutes Motor Vehicle

Inspection Inspector
4 Preparation and 2 minutes Clerk/Motor Billing Assessment

Issuance of Vehicle Inspector Form
billing
assessment for
payment
Payment of Treasury Dept./ Official Receipt

Fees Cashier
5 Receipt proof of 3 minutes Clerk/Motor Copy of Official

payment Vehicle Inspector Receipt of Payment
6 Issuance and 5 minutes Clerk/Motor Vehicle/Decal

sticking of Vehicle Inspector
vehicle decal/
sticker
48
Where to avail of the Transport Regulatory Division, Ground Floor, Regulatory Bldg., Rizal Highway corner
Department’s Labitan Street, SBFZ.
services:
Contact Numbers: 1. Issuance of Authority to Release for Duty-Free and Tax Exempt Motor Vehicles
(047) 252-4249
2. Issuance of Certificate of Admission for Duty-Free and Tax Exempt Motor Vehicles
(047) 252-4249
3. Issuance of Conduction Pass for Duty Free and Tax Exempt Vehicles
(047) 252-4315
4. Issuance of Accreditation for Transportation Services
(047) 252-4249
5. Issuance of Vehicle Decal/Sticker
(047) 252-4249
49
OFFICE SERVICES DEPARTMENT (OSD)
FRONT-LINE SERVICE ISSUANCE OF DAILY PASS/ONE-MONTH
TEMPORARY PASS
Main gate/SOG : Daily / 7:00AM – 4:00PM
SCHEDULE OF SERVICE
Tipo & Kalaklan Satellite Offices: Daily / 24 hrs.
WHO MAY AVAIL OF THE New APPLICANT FOR INTERVIEW OR EXAM
SERVICE DELIVERY / TRUCK DRIVER
How to avail of the

1 Evaluation of 6mins. Pass Window New • Valid ID None

requirements Section applicant (SSS/TIN/School/
and Personnel (for Company/Driver's
verification of interview or license/PRC License)
purpose or exam)
destination
and validity of
requirements
presented by
applicant
2 Preparation & Pass Window Delivery/ • Valid Driver's License &

issuance of Section Truck • Vehicle Registration
pass Personnel Driver
• Delivery Receipt (for
delivery services)
END OF TRANSACTION
50
FRONT-LINE SERVICE ISSUANCE OF TEMPORARY
COMPUTERIZED ID
OR COMPUTERIZED ID CARD
Bldg. 494: Monday – Friday / 8:00AM – 6:00PM
(No Noon Break)
SCHEDULE OF SERVICE
Service is also available to SBFZ Residents
on Saturdays from 8:00AM - 5:00PM
SBMA/SBFZ WORKERS/SBF RESIDENTS & STUDENTS &
EMPLOYEES OF SBFZ-DETAILED GOVERNMENT
SERVICE
AGENCIES
How to avail of the

1 Receipt of 40mins for Pass Issuance & SBFZ • Endorsement from Labor PhP 100.00
endorsements whole process Control Division Locator Dept. for Temporary
for issuance of (PICD) Evaluator SBMA- • Duly accomplished Computerized
SBMA gate Accredited information Sheet ID
pass/ID from Contractor • Malaria test (for initial &
Labor every renewal of ID cards of PhP 200.00
Dept./LADD/ all Hanjin employees) for
HRMD/other • Safety Training Certificate computerized
SBMA (for all Hanjin employees) ID card
departments • Certificate of Attendance of
Labor Workforce Orientation
(for computerized ID card
only)
• 3x5 application form &
expired SBMA ID card (for
renewal of ID only)
2 Receipt and PICD Evaluators SBMA • Request from SBMA HRMD Free of charge
evaluation of Permanent • Duly accomplished for initial
applicant's Employees information sheet issuance
information •3x5 application form
sheet (new or (for replacement /reprint of ID) Php150.00 for
renewal of replacement/
Temporary/Com reprint of ID
puterized SBMA
ID)
3 Preparation of PICD Clerk III SBMA • Request from SBMA HRMD Free of charge
Billing -Gov't • Duly accomplished for initial
Assessment Contractual information sheet issuance
form -Contract of •3x5 application form &
service expired SBMA ID card (for PhP100.00 for
employees renewal only) replacement/r
eprint of ID
51
4 Payment of fee Treasury Dept. Employee of • Request from concerned Free of charge
by applicant Cashier gov't agency gov't agency for agencies
in SBFZ • Duly accomplished w/ MOA with
information sheet SBMA
expired SBMA ID card (for PhP150.00 for
renewal only) other agencies
SBFZ • Endorsement from Land &

Resident Asset Management Dept. PhP200.00 for
• Duly accomplished computerized
information sheet ID card
renewal only)
Foreign • Endorsement from Labor PhP200.00 for

National Dept. computerized
Worker • For Foreign National Worker- ID card
Copy of valid Special Subic
Working Visa PhP100.00 for
Temporary
Foreign • For Foreign National computerized
National Locator/Investor- Copy of ID
Locator/ valid Special Subic Investors
Investor Visa
• Duly accomplished
information sheet
renewal only)
Foreign • For Foreign National PhP200.00 for

National Student-Copy of Student visa computerized
Student • Endorsement from Aviation ID card
School
• Duly accomplished PhP100.00 for
information sheet Temporary
Computerized
ID
5 Electronic data Badging Section Regular • Endorsement from any office PhP 100.00
Processing Personnel Visitor within SBFZ for Temporary
• Duly accomplished Computerized
information sheet ID
expired SBMA ID card (for PhP 200.00
renewal only) for
computerized
ID card
52
5a Encoding of Badging Section SBFZ • Endorsement from Land PhP100.00
applicant’s Personnel Caretaker & Asset Management Dept. Temporary
information & Domestic • Duly accomplished computerized
Electronic helper information sheet ID
capture of photo, in Binictican/ • 3x5 application form &
signature and Cubi/ expired SBMA ID card (for PhP200.00 for
fingerprint of Kalayaan renewal only) computerized
applicant housing area ID card
(no finger
printing for
Temporary
Computerized
ID)
5b Printing and Badging Section Apartelle/ • Endorsement from ADMIN PhP100.00 for
Releasing of Personnel condominium office of apartelle, Temporary
Temporary occupant condominium or hotel computerized
Computerized ID Long-staying • Duly accomplished ID
and hotel guest information sheet
Computerized ID within SBFZ • 3x5 application form & PhP200.00 for
card expired SBMA ID card (for computerized
renewal only) ID card
On-the-Job • Endorsement from SBMA Php100.00 for

Trainee HRMD (for SBMA offices) or Temporary
(OJT) endorsement from SBMA computerized
Labor Dept. (for SBFZ ID
locators)
• Duly accomplished
information sheet
Students of • Masterlist from the School Php100.00 for

Schools Registrar/ Registration Form Temporary
within SBFZ • Accomplished information computerized
sheet ID
renewal only)
END OF TRANSACTION
53
Where to avail of the Bldg. 494, Aguinaldo Street, Subic Bay Freeport Zone 2222
Department’s
services: Main Gate/SOG, Tipo & Kalaklan Satellite Offices
Contact Numbers: 1. Issuance of Daily Pass / One-Month Temporary Pass

Main Gate/SOG: (047) 252-4310
Kalaklan Satellite Office (047) 252-4006
2. Issuance of Issuance of Temporary Computerized ID or Computerized ID Card

(Bldg. 494)
(047) 252-4012/4290
54
SEAPORT DEPARTMENT
FRONT-LINE SERVICE ISSUANCE OF SEAPORT CONTROLLED BLANK
FORMS (MANUAL) / ANTI – PILFERAGE SEAL
For Cargo Clearance/Permit:
Monday - Friday (8:00 AM - 5:00 PM)
SCHEDULE OF SERVICE For Vessel Entry / Exit Clearance:
Monday – Saturday (8:00 AM - 5:00 PM)
How to avail of the AUTHORIZED SHIP AGENTS & COMPANIES / LOCATOR
service: WHO MAY AVAIL OF THE SERVICE REPRESENTATIVES / SBMA-ACCREDITED BROKERS, FORWARDERS,
CARGO OWNERS, & PORT USERS
REQUIREMENTS Request Slip (Accountable Form / Anti-Pilferage Seal)

1 Receipt, review & log 10mins Processing Officer I / Company Duly accomplished Processing Form PhP300.00/form
of Request Slip Cargo Checker I Representative Request Slip
(including assigning of
Form Sequence Special Power of Attorney (SPA)
Number)
2 Approval of Request 5mins Head, Processing
Slip Branch or Cargo
Control Branch/
Alternate
3 Endorsement of 5mins Processing Officer I /
Approved Request Cargo Checker I
Slip to Billing Office,
Accounting Dept.
(Assessment of fees (10mins) (Billing Officer I,
using IFMS & Accounting Dept.)
Issuance of Billing
Assessment for Form
Fee)
(Receipt of Payment (10mins) (Cashier,
and Issuance of Treasury Dept.)
SBMA Official
Receipt)
4 Verification of 5mins Processing Officer I /
Official Receipt (OR) Cargo Checker I
& Issuance of Seaport
Controlled Blank Form
END OF TRANSACTION
•Notes:
1. Processing time is measured per type of form
2. Anti Pilferage Seal is issued at the Cargo Control Branch while the following Seaport Controlled
Forms are issued at the Processing Branch:
• Bring-In Permit
• Gatepass/Sub-Gatepass (Land/Sea)
• Application for Temporary Transfer from Subic Bay Freeport
• Transshipment Declaration (Foreign/Local)
• Vessel Entry Clearance
• Vessel Exit Clearance
• Anti – Pilferage Seal
55
3. Processing time is measured per document. Total Lead Time is 1 hour and 7 minutes
SEAPORT DEPARTMENT
FRONT-LINE SERVICE PROCESSING OF SEAPORT CARGO
CLEARANCE/PERMIT (Manual)
SCHEDULE OF SERVICE Monday - Friday (8:00 AM - 5:00 PM)
How to avail of the COMPANY LOCATOR / REPRESENTATIVES,

service: WHO MAY AVAIL OF THE SERVICE SBMA-ACCREDITED BROKERS, FORWARDERS, CARGO OWNERS, &
PORT USERS
REQUIREMENTS Required application forms/documents listed below

1 Receipt & recording of 4 mins Processing Officer I Company Duly accomplished Seaport Controlled None
duly accomplished Representative Application Form
Seaport Controlled –
Cargo Application For Bring-In Permit
(Note 1) 1. Delivery Receipt with Law
Enforcement Officer’s & Seaport (Please refer to
(If necessary, (15 mins) (Billing Officer II, Cargo Checker’s “Cleared for Entry” current Tariff Rate)
Issuance of Billing Accounting Dept.) stamp (if already inside SBFZ)
Assessment for Port 2. Special Power of Attorney to
charges, see Note process
2.1) 3. Permanent Tally Sheet (if already
inside SBFZ)
(If necessary, Receipt (10 mins) (Cashier, Treasury 4. Farm-out/Bring-out Permit from
of Payment and Dept.) other economic zone
Issuance of Official 5. Customs Boat Note from other
Receipt Port charges, economic zone
see Note 2.1) 6. For additional requirements, please
refer to the official checklist of
(If Necessary, for (5 mins) (Statistics) requirements
Verification from
Statistic and Record For Transshipment Declaration
Branch, see Note 2.2) 1. Import Documents
2. Transshipment Tally Sheet
3. Invoice /Packing List
4. Special Power of Attorney to
process
5. Transshipment Permit from Bureau
of Customs (BOC)
6. Import Permit from PEZA authority
or Bring-In permit from other
economic zone or BOC-bonded
warehouse
7. BOC Boat Note
8. For additional requirements, please
refer to Official Checklist of
Requirements
56
SEAPORT DEPARTMENT
For Temporary Transfer
1. Import Documents
2. Temporary Transfer Tally Sheet
3. Special Power of Attorney to
process
4. Official Receipt for payment of Cash
Bond from BOC
requirements
For Manual Gatepass / Sub-Gatepass

1. Bill of Lading
2. Invoice/Packing List
3. Import Tally Sheet
4. Official Receipt of Tax Payment
from BOC
5. Customs Entry from BOC
6. Clearance/Permit from other
concerned SBMA departments &
government agencies such as BOC
7. Relevant documents stated in the
Billing/Processing checklist of
requirements
requirements
2 Review of duly 8-25 mins Processing Officer II
accomplished Seaport
Controlled-Cargo
Application and its
attachments (Note 3)
3 Verification of Seaport 5-10 mins Processing
Controlled-Cargo Head/Alternate
Application & its
attachments (Note 4)
(For recommendation (25 mins) (General Manager)

and approval, see (30 mins) (DA for Port
Notes 5 and 6) Operations)
4 Dry sealing, 5 mins Processing Officer I
segregation, and
release of approved
Seaport Controlled –
Cargo
Clearance/Permit
57
SEAPORT DEPARTMENT
END OF TRANSACTION
Notes:
1. This process includes sub-processes that require clearances from other SBMA departments and government agencies. Only
those applications with complete requirements will be processed.
2. Prior to submission of the application at Processing Branch, the following items must be first settled or accomplished:
2.1. Some applications require Port Charges payment in which case, an additional 15 minutes shall be added to the KPM time
for Billing Assessment, which is conducted by Billing Branch, Accounting Department. For billing payment at SBMA cashier
(Treasury Department) processing time is 10 minutes . For Port Charges, please refer to current tariff rates.
2.2. For Temporary Transfer and Sub-Gatepass (of Petroleum Products) Applications, an endorsement from Statistic and
Record Branch shall be required to verify the return of previous temporary transfer cargoes and the actual quantity pulled out
for petroleum products prior to evaluation of application. Said step has a KPM of 5 minutes.
3. KPM details for review of Specific Cargo Clearance Application:
3.1. For Bring-In Permit
• 8 minutes - Local inbound products
•10 minutes - Manufacturing company
•15 minutes - Petroleum products by land, cigarettes, liquors & other products for direct export and transshipment
3.2. For Transshipment Declaration
Local
• 15 minutes - Manufacturing / trading
• 20 minutes - Ports user
• 25 minutes - Retail products with multiple sources
Foreign
• 20 minutes - General cargoes;
• 25 minutes - Cigarettes, liquors, etc. with multiple sources
3.3. For Temporary Transfer
•15 minutes - Manufacturing material fabrication, plating, and painting
•20 minutes - Heavy equipment and machineries
3.4 . For Manual Gatepass / Sub-Gatepass
•25 minutes - Mother Gatepass
•10 minutes – Sub-Gatepass
4. KPM details for verification of specific Cargo Clearance Application
4.1. 5 minutes - Bring-In Permit
4.2. 10 minutes - Transshipment Declaration
4.3. 10 minutes - Temporary Transfer
4.4 . For Manual Gatepass / Sub-Gatepass
•10minutes - Mother Gatepass
•5 minutes – Sub-Gatepass
5. Recommendation is conducted by the Seaport General Manager/Alternate with a maximum KPM of 25 minutes, including
GM’s staff recording.
6. Approval is conducted by the Deputy Administrator for Port Operations/Alternate with a maximum KPM of 30 minutes.
7. Processing time is measured per document. Total Lead Time for specific Cargo Clearance is as follows:
7.1. 2 hour and 41 minutes - Bring-In Permit
7.2. 2 hour and 56 minutes - Transshipment Declaration
7.3. 2 hour and 11 minutes - For Temporary Transfer
7.4 . 2 hour and 56 minutes - Manual Gatepass / Sub-Gatepass
58
SEAPORT DEPARTMENT
FRONT-LINE SERVICE
PROCESSING OF VESSEL ENTRY CLEARANCE
SCHEDULE OF SERVICE Monday - Saturday (8:00 AM - 5:00 PM)
How to avail of the

AUTHORIZED COMPANY REPRESENTATIVES,
service: WHO MAY AVAIL OF THE SERVICE SHIP AGENTS
Vessel Entry Clearance Form & other

REQUIREMENTS
required forms/documents listed below

1 Receipt, Log and 20mins Processing Officer II Authorized Ship 1. Duly accomplished Vessel None
Review of Vessel Agent Entry Clearance Form
Entry Clearance 2. Special Power of Attorney to
Application process
(For requirements, 3. Protection-Indemnity
see Note 1) Insurance
4. Vessel Registration
2 Recommendation of 5 mins Processing
5. International Load Line
Vessel Entry Head/Alternate
Certificate
Clearance Application
6. Vessel Safety
Construction/Equipment
(For approval, see (20 mins) (General Manager)
Certificate
Note 2)
7. Radio Telegraphy Certificate
3 Segregation & 4 mins Processing Officer II 8. Inward Manifest
Release of Approved 9. Ship Particulars & Crew List
Vessel Entry 10. Ship Agent’s Certificate of
Clearance Registration
(For Ship’s Pre-Arrival (Port Traffic

Meeting Scheduling, Officer/Harbor Master)
see Note 3)
END OF TRANSACTION
Notes:
1. Requirements 1 and 2 must be presented during Vessel Entry Application submission while
Items 3 to 10 may be submitted upon vessel arrival.
2. Approval is conducted by the Seaport General Manager/Alternate with a maximum KPM of 20
minutes, including GM’s staff recording.
3.Port Traffic Branch shall provide the scheduled date and further details of the meeting. It shall
be coordinated at the end of the transaction.
4. Processing time is measured per document. Total Lead Time is 1 hour and 4 minutes.
59
SEAPORT DEPARTMENT
FRONT-LINE SERVICE
PROCESSING OF VESSEL EXIT CLEARANCE
SCHEDULE OF SERVICE Monday - Saturday (8:00 AM - 5:00 PM)

How to avail of the
service: WHO MAY AVAIL OF THE SERVICE
AUTHORIZED COMPANY REPRESENTATIVES,
SHIP AGENTS
Vessel Exit Clearance Form and other

REQUIREMENTS required forms/documents listed below

1 Receipt, Recording, & 20 mins Processing Officer II Authorized Ship 1. Duly accomplished Vessel Exit None
Review of duly Agent Clearance Form
accomplished Vessel Exit 2. Outward Manifest
Clearance Application
(Note 1) Please refer to current
Tariff Rate
(If necessary, Issuance (20 mins) (Billing Officer II,
of Billing Assessment for Accounting Dept.)
Port charges, see Note
2)
(If necessary, Receipt of (10 mins) (Cashier, Treasury Dept.)

Payment and Issuance of
Official Receipt Port
charges, see Note 2)
(For other requirements,

see Note 2)
2 Recommendation of 5 mins Processing
Vessel Exit Clearance Head/Alternate
Application
(For pre-approval, see (20 mins) (General Manager)

Note 3)
3 Segregation & 1 min Processing Officer II
Release of Pre-Approved 2 mins Processing Officer II Authorized Ship

Vessel Exit Clearance Agent
(White)
Endorsement of Pre- Processing Officer II Ship Boarding

Approved Vessel Exit Officer
Clearance (Yellow,
Green, and Orange) to
Port Operations Division
(For clearance of Pre-

Departure Inspection, Ship Boarding Officer
see Note 4)
END OF TRANSACTION
Notes:
1. This process includes sub-processes that require clearances from other SBMA departments and government agencies.
2. Prior to the submission of duly accomplished Vessel Exit Clearance by the Ship Agent to the Processing Branch, the Ship
Agent must first secure necessary clearances for Cargoes Documents and Pilotage Services. For payment of Port Charges,
Ship Agent must proceed to Billing, Accounting Dept. in which case, an additional 20 minutes will be added to the KPM time for
Billing Assessment and Official Receipt Verification process. For billing payment at SBMA cashier processing time is 10
minutes . For Port Chargers rate, please refer to current tariff rates
3. Pre-Approval is conducted by the Seaport General Manager/Alternate with a maximum KPM of 20 minutes, including GM’s staff
recording. Processing time is measured per document.
4. The Pre-Departure Inspection portion of the Vessel Exit Clearance shall only be accomplished after the actual Pre-Departure
Inspection.
5. Processing time is measured per document. Total Lead Time is 1 hour and 50 minutes, excluding KPM for the actual Pre-
60
Departure Inspection and Endorsement of Port Operations Division Copy Copies.

SEAPORT DEPARTMENT
FRONT-LINE SERVICE ISSUANCE OF CLEARANCE FOR CARGOES EXITING
TIPO
SCHEDULE OF SERVICE 24/7
How to avail of the

AUTHORIZED COMPANY REPRESENTATIVES,SBMA-ACCREDITED
BROKERS, AND CARGO OWNERS
REQUIREMENTS Required forms/documents listed below

1 Receipt, Review, & 5 mins Cargo Checker Authorized 1.Approved document None
Recording of Cargo company a. Gatepass (Manual)
Clearance documents representative, b. Subgate pass (Manual)
c. Gatepass Management System
(including SBMA-accredited
(GMS)
attachments) broker, forwarder, d. Transshipment Declaration
or cargo owner e. Export Declaration (Manual)
2 Verification of Actual 5-25 mins Cargo Checker f. Automated Export Documentation
Cargo against Cargo System (AEDS)
Documents g. Temporary Transfer
2. Required attachments
3 Stamping of “Cleared 2 mins Cargo Checker

for Exit“ for manual
Approved Cargo
Clearances
(Secure Seaport
Copy) &/or tagged
status as EXITED for
GMS and AEDS
application
4 Release of cleared 1 min Cargo Checker

documents & cargoes
END OF TRANSACTION
Note:
1. Processing time is measured per document. Total Lead Time is 47 minutes
61
SEAPORT DEPARTMENT
FRONT-LINE SERVICE PROCESSING OF GATE PASS MANAGEMENT
SYSTEM (GMS)
SCHEDULE OF SERVICE Monday-Friday (8:00 AM – 5:00 PM)
How to avail of the

AUTHORIZED COMPANY REPRESENTATIVES,SBMA-ACCREDITED
BROKERS & CARGO OWNERS
REQUIREMENTS Documents listed below

1 Receipt, recording of 4 mins Processing Officer I Company 1. Print out of GMS PhP350/
Automated Gatepass Representative 2. Bill of Lading transaction
(INSPECTED status) & 3. Invoice/Packing List
4. Import Tally Sheet
assignment by
5. Statement of Settlement of Duties
Processing Officer and Taxes from BOC
(Note 1) 6. Customs Entry from BOC
7. Clearance/Permit from other (Please refer to
(If necessary, Issuance Concerned SBMA Department & current Tariff Rate)
(15 mins) (Billing Officer II,
of Billing Assessment Accounting Dept.) Government Agencies such as
for Port charges, see BOC
Note 2) 8. For additional requirements,
(Cashier, Treasury please refer to the official checklist
(If necessary, Receipt (10 mins) Dept.) of requirements
of Payment and
Issuance of Official
Receipt Port charges,
see Note 2)
2 Review & Tagging of Mother Gatepass: Processing Officer II
Automated Gatepass 20 mins
as “EVALUATED” Sub Gatepass:
15 mins
3 Verification of 10 mins Processing

Automated Gatepass Head/Alternate
(For recommendation (20 mins) (General Manager)

and approval, see (30 mins) (DA for Port
Notes 3 & 4) Operations)
4 Release of attached 5 mins Processing Officer
Original Documents
END OF TRANSACTION
Notes:
1. This process includes sub-processes that require clearances from other SBMA departments and government
agencies. Only those application with complete requirements shall be processed.
2. Some applications require Port Charges payment in which case, an additional 15 minutes shall be added to the KPM
time for Billing Assessment and Official Receipt Verification process For billing payment at SBMA cashier processing
time is 10 minutes. For Port Charges, please refer to current tariff rates and prior to submission to Processing Branch
subject must be first settled at the Billing , Accounting Dept.
3. Tagging of Automated Gatepass as “RECOMMENDED”: Recommendation is conducted by the Seaport General
Manager/Alternate with a maximum KPM of 20mins, including GM’s staff recording.
4. Tagging of Automated Gatepass as “APPROVED”: Approval is conducted by the Deputy Administrator for Port
Operations/Alternate with a maximum KPM of 30mins.
5. Processing time is measured per document. Total aggregate time is 2 hours and 32 minutes
62
SEAPORT DEPARTMENT
Where to avail of the New Administration Bldg., Waterfront Road, Subic Bay Freeport Zone 2222
Department’s
services:
Contact Numbers: Tel. (047) 252-4140/4255
Fax (047) 252-4694
63
TOURISM DEPARTMENT
FRONT-LINE SERVICE ISSUANCE OF EVENT PERMIT
SCHEDULE OF SERVICE
NO NOON BREAK
ALL POSSIBLE CLIENTS
SERVICE
How to avail of the Approved Letter of Intent, Approved LOA, Risk Assessment,
REQUIREMENTS
Waiver and Customer Feedback
service:

1 Receipt of 5 mins. Event Supervisor Departments/ Logbook/ Tracer/
Approved Letter Offices Request Letter/
of Request Email
2 Preparation and 5 mins. Event Event Organizer Logbook/ Tracer/

Filling-out of Coordinator Event Permit Form
Event Permit
Form
3 Issuance of 5 mins. Event Event Organizer Logbook/ Tracer/

Billing Coordinator Billing Assessment/
Assessment Revenue Report
Payment of Treasury Event Organizer Logbook/ Tracer/

Fees Department/ Events Permit Form/
Cashier Official Receipt/
Revenue Report/
Board Resolution No.
17-10-0402 FOC
Policy Amendment
4 Receipt proof of 5 mins. Event Event Organizer Copy Official Receipt
payment Coordinator
5 Issuance of 5 mins. Event Event Organizer/ Logbook/ Tracer/

Event Permit Coordinator Event Supervisor/ Events Permit
Division Chief/ Duplicate Forms
Department
Manager
64
(See next page for notation)
END OF TRANSACTION
TOURISM DEPARTMENT
NOTE 1
NOTE 1.1. An approved letter of intent sent by the organizer/production company both private and government
forwarded by Tourism Manager is necessary for the issuance of the event permit which should contain the following
details:
•Name of the event
•Date of the event
•Number of attendees/participants
•Detailed Itinerary/program
•Request for ocular inspection (optional)
•Lay-out (if available)
•Requested logistics and facility
•Request for discount or free-of-charge (FOC) use of facility
•Other pertinent details and requirements will be discussed during the coordination
meeting/telephone/personal conversation
NOTE 1.2. After receiving the approved letter of intent, that will be the start of Events Management Process initialized
by Assessment of Events Requirements which may take time as it will depends on the availability of the concerned
parties and requirements of the organizer.
NOTE 1.3. If the organizer is requesting for discount or free-of-charge (FOC) use of facility, the event management
team should endorse the request to the Chairperson and Administrator for approval. If granted, the organizer is allowed
to settle the discounted amount for the facility, if not, the organizer will have to settle full payment for the facility. The
event management team may only endorse depends on the FOC POLICY AMENDMENT, BOARD RESOLUTION NO.
17-10-0402. See attached for the Board Resolution as per October 25, 2017. Upon completion, it is only until such time
that the events permit will be prepared.
NOTE 1.4. In cases that event would require MOA/MOU, the process on Filling out, submission, evaluation and
approval of duly accomplished event permit form will not be applicable, but will still requires filling and submitting risk
assessment form, waiver form and customer feedback form.
NOTE 2
NOTE 2.1. In the process of settling the fees, in the absence of the cashier in the facility, the event coordinator is
instructed to look for other cashier’s location to settle on the day of the issuance of the billing assessment. If on holiday
or admin leave, the billing assessment will be put on hold up until a cashier is present and available.
NOTE 2.2. In the case of the event organizer requested for billing statement (a billing assessment-like in a letter format)
for their finance reference, it will not be a replacement of the billing assessment form, hence, the coordinator still should
issue a billing assessment form as a requirement of the Treasury Department prior payment.
NOTE 2.3. In the case where the event organizer will be paying through bank transfer or bank deposit via check or
cash, and coordinating through email, the check should be made payable to SBMA. The organizer may pay via
Landbank, Subic Bay Branch with Account No. 1572-2220-00. The coordinator however should issue the billing
assessment through email via scanned copy or fax and the event organizer should settle the fees on the same day or
the next working day after the receipt of the billing assessment.
NOTE 3
NOTE 3.1. Classification of Minor Event and Major Event (NO AVAILABLE IRR & GUIDELINES YET):
SPECIAL EVENTS
Minor Event Major Event
 No road concerns (use/closure)  Road usage with or without closure
 No or minimal working group involved  Working Group involved
 Doesn’t request heavy set-up  Heavy set-up
 Local organizer group  International organizer group
 Less than 500 participants  500 and up participants
SHOOTING
 Pre-nuptial shoot  All location shooting
NOTE 3.2. Payment of fees by the organizer/production company should be settled by the organizer and properly
monitored by the Special Events Coordinator. See attached for the updated list of fees.
NOTE 3.3. In the case where the event organizer will be paying through bank transfer or bank deposit via check or
cash, and coordinating through email, the check should be made payable to SBMA. The organizer may pay via
Landbank, Subic Bay Branch with Account No. 1572-2220-00.
NOTE 4
NOTE 4.1. In the process of securing signatories for the event permit, if the signatories are not available in cases of
holiday, admin leave and/or weekends, the event permit should be secured and be issued to the organizer, once the
event permit is fully accomplished and signed by the authorities.
NOTE 4.2. In case of short notices from the organizer but their event was approved by the management, the organizer
should settle the fees a day before, on the day or at least the next working day from the event date. (FOR PROPOSAL,
NO AVAILABLE IRR & GUIDELINES YET)
NOTE 4.3. In consideration to accounting procedures of regular clients and which SBMA, especially the Tourism
Department, considers and acknowledges as long term partners in the development and promotion of events and
65
tourism activities –both SBMA-organized and sponsored, delays on the payment of permit fees may be allowed for a
period of 15-30 working days only upon prior written request and approval by the SBMA Chairman and Administrator or
his designated Representative/s, and provided further that, such event conform with the Event Guidelines together with
these Implementing Rules and Regulations. (FOR PROPOSAL, NO AVAILABLE IRR & GUIDELINES YET)
TOURISM DEPARTMENT
MAJOR EVENTS DURATION/ EXISTING APPROVED
NATURE RATES RATES
(in PhP) (in PhP)
Event Permit Fee Per Day/ Whole Day 1,000.00 2,000.00
Coordination Fee (one time) Whole duration 1,000.00 3,000.00
Set Up Fee Ingress 2,500.00 5,000.00
Utilities Fee Actual event 2,500.00 5,000.00
Venue/Location Fee: (Roads, Parks, Open
SBMA Controlled area Spaces)
a. Half day rate 5 hours and below 5,000.00 10,000.00
b. Whole day rate 10 hours and below 10,000.00 20,000.00
c. Beyond 10 hours Excess hour/s 1,000.00 2,000.00
MINOR EVENTS DURATION/ EXISTING APPROVED

NATURE RATES RATES
(in PhP) (in PhP)
Event Permit Fee Per Day/ Whole Day 500.00 1,000.00
Utilities Fee Actual event 2,500.00 3,750.00
LOCATION SHOOTING DURATION/ EXISTING APPROVED

NATURE RATES RATES
(in PhP) (in PhP)
Event Permit Fee 24 hours 2,000.00 3,000.00
Utilities Fee Ingress, Whole 2,500.00 3,500.00
Duration
Actual Event, Whole 5,000.00 7,500.00
Duration
PRE-NUPTIAL SHOOTING DURATION/ EXISTING APPROVED

NATURE RATES RATES
(in PhP) (in PhP)
Shooting Permit Fee (per day) Whole day 2,000.00 3,000.00
For SBMA controlled facilities Pay
corresponding
entrance fee
66
TOURISM DEPARTMENT
FRONT-LINE SERVICE RESERVATION OF FACILITIES

SCHEDULE OF SERVICE
NO NOON BREAK
SERVICE
How to avail of the Letter of Intent, Approved LOA, SEC and/or DTI Registration and/or
REQUIREMENTS
service: Certificate to Organize Event (if applicable)

1 Receipt of In person: Reservation All possible Reservation Form/ SPORTS COMPLEX
Request/ 20mins Coordinator clients Approved published rates *SUBIC GYM
Inquiry of SBECC and other Regular Activities
and Thru letter: Tourism Facilities Court Fee:
Provision of
1min Php 3,000.00/hr
information
(w/ air conditioning)
on fees,
charges and By phone:
5mins Php1,000.00/hr
other
relevant (w/o air-conditioning)
details
Electronic Score Board:
(excl. Operator)
Php 500.00
*SUBIC BAY
INTERNATIONAL
TENNIS CENTER
*Badminton Court
Play-all-day, No Lights
(per court/hour)
2 Ocular Reservation All possible Adults Php200.00
Inspection 40mins Coordinator/ clients 14-18 years old Php150.00
Facility 13 years old Php 100.00
Supervisor/ Court Fee with Lights
Division Chief/ (5:00PM-10:00PM)
Lead person
*Volleyball Court
Court Fee: Daytime,
w/out lights Php 400.00
with Lights Php 600.00
*Tennis Court
Daytime/hr Php 200.00
NightTime/hr Php 400.00
*Basketball Court
(Outdoor)
Daytime/hr Php 250.00
NightTime/hr Php 250.00
SUBIC GYM
Special Events
(Graduation Exercises
/Religious Activities/
Stage Play/Beauty
Pageant/Foundation,
Sportsfest, Seminars,
General Assembly,
Corporate Parties, Tour
67
Briefing)
TOURISM DEPARTMENT
REQUIRED
PROCESSING PERSON/S FORMS/
3 Reservation of 5mins Reservation All possible Verification Venue Fee:
venue/ Coordinator clients calendar/ (10hrs) - Php30,000.00
confirmation of reservation (5hrs) - Php10,000.00
facilities logbook
Exceeding hour, venue rental
Php3,000.00/hr
Utilities Fee:
(10hrs) - Php20,000.00
(5hrs) - Php10,000.00
4 Issuance of 10 mins. Reservation Billing
Billing Coordinator Assessment
Ingress/Egress & Same day set up
Assessment Form
Php5,000.00
Coordination Fee:
Payment of Treasury All Billing
(c/o Special Events Team)
fees Department/ Field confirmed assessment/
Event Permit Fee:
Cashier clients Official receipt
(c/o Special Events Team)
Rental Fee: Basic PA System
Php5,000.00
(Whole Day)
Inclusions: 4 Speakers and stands,
2 mixers, 5 microphones
*REMY FIELD OVAL

A. Special Events
Triathlon/Marathon/
Religious Group Activities
Whole Day Rate(10hrs)
Php20,000.00
Half Day Rate(5hrs)
Php10,000.00
Utilities Fee:
Whole day(10hrs)
Php10,000.00
Half Day Rate(5hrs)
Php5,000.00
Ingress/Egress Rate & Same day
Set-up
Php 5,000.00
Coordination Fee
c/o Special Events Team
Event Permit Fee
c/o Special Events Team
68
TOURISM DEPARTMENT
REQUIRED
PROCESSING PERSON/S FORMS/
5 Monitoring and Depends on the Facility All B. Regular Activities
assistance in duration of the Supervisor/ confirmed Jogging
the actual day/s event Reservation clients Php20.00/head
if event Coordinator/ Practice/ Fun Games (Team) -
Concerned SBMA Daytime
(Note 1) Departments Php800.00
Practice/ Fun Games (Team) –
Night time
Php1,200.00
*SAN ROQUE
CHAPEL
Wedding:
(Non-residents & other areas)
Php15,000.00
Wedding: (Residents)
Php12,500.00
Baptismal:
Php1,200.00
Holy Mass:
Php1,500.00
Other Events: Recollection,
Seminars, Prayer Meeting
Php5,000.00
Note 1: Perform post evaluation if necessary
END OF TRANSACTION
69
TOURISM DEPARTMENT
FRONT-LINE SERVICE TOURISTS RECEPTION SERVICES
SCHEDULE OF SERVICE
NO NOON BREAK
WHO MAY AVAIL OF THE ALL POSSIBLE CLIENTS/VISITORS, TOURISTS, SCHOOLS,
SERVICE LGUs, TOUR OPERATORS AND AGENCIES
How to avail of the REQUIREMENTS Letter of request & tentative tour itinerary and activities
service:

1 Receipt Letter 5mins Tour Coordinator Tourist/ guest, tour Letter of Intent Php500.00
of Request/ operator or agency Per bus
Inquiry
Php250.00
Per small vehicle
2 Discussion of 10-30mins Tour coordinator/

possible tour Supervisor
options and
Review of tour
itinerary and
activities
3 Assigning of 2mins Supervisor

tour guide/
coordinator
4 Issuance of 3mins Tour Personnel Billing assessment

Billing and
assessment Waiver Form
and waiver
form
5 Payment of SBMA Treasury/ SBMA Official

Fees Cashier Receipt
6 Tour guiding 8hrs Tour Coordinator
END OF TRANSACTION
70
TOURISM DEPARTMENT
FRONT-LINE SERVICE MARKETING AND ADVERTISING PERMIT
Monday-Saturday (8:00AM-5:00PM)
SCHEDULE OF SERVICE
NO NOON BREAK
SERVICE
How to avail of the Application forms, sample banners layout and flyers for
REQUIREMENTS
service: distribution

1 Receipt Letter By phone: Marketing and All possible clients Application form for PERMIT AND
of Request/ 30mins Advertising Staff Marketing and/or SPACE RENTAL
Inquiry and Advertising Permit;
Provision of In person: Letter of intent A. ADVERTISING
information on
30mins PERMIT AND
fees, charges
and other RENTAL
relevant details Thru email:
Office hours 1. STANDARD
SIZE (27sq.ft.)
1st 15 days
Php1000.00/pc
Renewal
Php500/pc
Duration:15
days/renewal
Limited to 3x
renewal
2. Billboard and
Any Excess from
Standard Size
- Up to 50sq.ft.
P15/sq.ft.
- Above 50sq.ft.
P30/sq.ft.
Remarks: Fees
are doubled for
non-SBF applicants
B. MARKETING
ACTIVITIES
FEES
i. FLYERS
DISTRIBUTION
71
TOURISM DEPARTMENT

2 Review and 30mins upon Marketing and Sample layout FREE-OF-
assessment of receipt of Advertising Staff material (for CHARGE (ETAF
sample layout sample advertising) and Compliant, DOT
of banners and materials sample Accredited and
flyers flyers/brochures (for Classified
other marketing Stakeholders)
activities)
Php500.00
(Non-ETAF)
3 Fill-out of 30mins Marketing and Application Forms
application form Advertising Staff
Php1000.00
(Non-SBF
Stakeholder)
4 Issuance of 30mins Marketing and Accomplished billing ii. PRODUCT

Billing Advertising Staff assessment and SAMPLING,
assessment Application form with DEMOS,
required attachments CARAVANS
(letter of intent and Minor:Php500/day
approved layouts) Major:Php1000/day
Payment of Treasury Official Receipt iii. TRANSIT /

Fees Department MOBILE
ELECTRONIC
5 Approval of 10mins Division Chief or Duly accomplished BILLBOARDS
Application (Mon to Fri) Alternatives Application Forms,
approved layouts
and/or flyers, letter of Standard size
intent (for Marketing Vertical: 3ft (W) x
permit), copy of 9ft (H) or 27sq.ft.
official receipt
Horizontal: 9ft (W)
6 Issuance of 10mins Marketing and x 3ft (H) or 27 sq.ft.
Approved Advertising Staff
Permit
END OF TRANSACTION
72
TOURISM DEPARTMENT
FRONT-LINE SERVICE ESTABLISHMENT CLASSIFICATION
SCHEDULE OF SERVICE
NO NOON BREAK
SBMA LOCATOR
• RESTAURANTS
• SPA
SERVICE
• REST AREAS
• DUTY FREE SHOPS/STORES
Letter of Intent/ Supporting Documents – Latest copy of
How to avail of the REQUIREMENTS Records of Business Establishment/Completed Application
service: Form
PROCESSIN PERSON/S REQUIRED FORMS/

STEP ACTIVITY G TIME RESPONSIBLE CLIENT DOCUMENTS FEES
1 Receipt 20mins Staff Tourism Letter of Intent, Notarized 1. Spa
Application Locator completed Application Php1,300.00
Form Form, Copy of CRTE or RC, Certificate:
List of Employees assigned Php1,000.00
at SBFZ with Medical Sticker:Php200.00
Certificate or Annual ID: Php100.00
Physical Exam from
Occupational and PHSD, 2. Rest Area
Sanitary Clearance from Php800.00
Occupational and PHSD, Certificate:
Latest Fire & Safety Php500.00
Certification, Sanitation Sticker:Php200.00
Permit and Health & Safety ID: Php100.00
Certification
3. Duty Free Shop
2 Prepare 30mins Staff Tourism Mission Order Store
Mission Division Chief Locator Php1,300.00
order/Approval Department Manager Certificate:
Php1,000.00
Sticker:Php200.00
3 Schedule of 5mins Supervisor Tourism Mission Order ID: Php100.00
Inspection Locator Checklist for Inspection
4. Ambulant
Vendors
4 Conduct 1hour Staff Tourism Completed Inspection
Php1,600.00
Inspection and Locator Results
Certificate:
prepare report Billing Assessment
Php1,500.00
with Billing
ID: Php100.00
Assessment
Payment of 10mins Treasury Tourism Billing Assessment for 5. Restaurants
Fees Department/Cashier Locator Payment to Cashier Php1,300.00
Certificate:
5 Preparation and 2days Staff Tourism Official Receipt, Php1,000.00
Issuance Locator Signed Classification Sticker:Php200.00
Classification Certificate, Signed Tourism ID: Php100.00
Certificate and Standard ID’s with picture
DOT and and DOT/SBMA Sticker for
73
SBMA Sticker Establishment
END OF TRANSACTION
TOURISM DEPARTMENT
Where to avail of the 2/F Subic Bay Convention and Exhibition Center, Efficiency Street, Subic Bay Gateway
Department’s Park, Subic Bay Freeport Zone 2222
services:
Contact Numbers: 1. Issuance of Event Permit

(047) 252-44197/4206
2. Reservation Services
047) 252-4193/4032/4809
3. Tourist Reception Services

(047) 252-44829/4154
4. Marketing and Advertising Permit

(047) 252-4 252-4123/4200
5. Establishment Classification
(047) 252-4788/4196
Tourism Department Fax No. 252-4194
74
FRONT-LINE SERVICE IMPORT PROCESSING
SCHEDULE OF SERVICE
NO NOON BREAK
WHO MAY AVAIL OF THE SBMA Accredited/Registered Locators, Brokers and
SERVICE Authorized Company Representatives
service:

1 Application for TFCD Personnel SBMA-accredited/ Direct Trader Input None
System 8 working hours registered Locators, (DiTI) Registration
Registration upon Brokers and Form and other
(one time completion of Authorized supporting
registration)
all requirements Company documents
Representative
2 Evaluation of 7 working hours Letter of Request for Fees for Motor

Request for upon Admission Permit Vehicle
Admission completion of
Permit (AP) all requirements Certificate of Php5,000.00
“Applied to Registration and Tax per/unit for used
controlled Exemption truck, spv and
items, capital buses
equipment, Leased or Subleased
tools and Agreement approved Php10,000.00
production by SBMA for Industrial/Heavy
supplies” Equipment
Liquidation Report
Php25,000.00 to
Clearance/Permit Php30,000.00
from other For aircraft
government
agencies (if $100
applicable) per unit for brand
new motor vehicles,
passenger cars
3 Uploading of Broker/ Duly accomplished (regardless of year
List of Processor Declaration for make and model)
Importable Admission of Foreign sports utility
Goods and attached vehicles and
Lodging of Broker/ documents such as passenger vans
Documents Processor invoice, packing list, year 2000 and up
bill of lading, and
clearance/permit
from other
government
agencies (if
applicable)
Special Power of
75
Attorney (SPA) and

Secretary Certificate

4 For TAFS 6 working hours Php500.00
Web: (Subic upon *per transaction –
Discharge) completion of TAFS Web
all requirements
Review and
TFCD Manager
Signing of
Declaration for
Admission of
Foreign Goods
(for controlled
goods)
For Accounting
uncontrolled – Department/
directly submit Cashier
to Accounting
Department for
Billing of port
charges
For ETAFs Php300.00

(Discharged to *per transaction –
Other Ports): ETAPs
Online approval
Authorized
of Declaration
TFCD Personnel
for Admission
of Foreign
Goods for
controlled
goods – needs
Admission
Permit
For
uncontrolled Other Port
goods –
Authority
automatic
system
approval
For Manual SBFZ Resident Declaration of Php150.00

Processing Admission of Articles
(SBF Resident to SBF Resident
Declaration of Form
Admission)
SBF Resident/
Purchase, fill-
out form and Authorized
submit to TFCD Representative
for review and
signing Authorized
TFCD Personnel
76

5 Release of TFCD Personnel
Document for
Billing
Assessment
(for TAFS
Web/Manual
Processing)
Note:
*pre payment/auto debate scheme
TAFS-Web – Trade Automation and Facilitation System
ETAFS – Electronic Transit Admission Permit System
END OF TRANSACTION
77
FRONT-LINE SERVICE EXPORT PROCESSING - MANUAL
SCHEDULE OF SERVICE
NO NOON BREAK
WHO MAY AVAIL OF THE SBMA Accredited/Registered Locators, Brokers and
SERVICE Authorized Company Representatives
service:

1 Receipt of TFCD Personnel SBMA-accredited/ For Export: None
accomplished 4 hours upon registered Locators, Invoice Packing List,
DTI – Export completion of Brokers and Clearance/ Permit
Declaration all requirements Authorized from other
Form and
Company government
attached
Representative agencies (if
documents
applicable)
2 Assign and log TFCD Personnel For Re-Export:

SBMA Invoice, packing list,
Clearance approved re-export
Number letter from Bureau of
Custom, Import
Documents
(Declaration for
Admission of Foreign
Goods, Invoice, Tally
Sheet, Bill of Lading)
Clearance/ Permit
from other
government
agencies (if
applicable)
3 Review and TFCD Personnel
Evaluation of
Export
Declaration and
Attached
Documents
4 Approval of
Export
Declaration
5 Approval of TFCD Manager
Export or Alternate
Declaration Signatory
6 Release of TFCD Personnel

78
signed
document
END OF TRANSACTION
Where to avail of the New Administration Bldg., Subic Bay Freeport Zone 2222
Department’s
services:
Contact Numbers: Import/Export Processing
Tel. (047) 252-4361/4089
Fax (047) 252-4360
79
VISA OFFICE
ISSUANCE OF SUBIC-CLARK VISA (S-CV)

FRONT-LINE SERVICE ENDORSEMENT CERTIFICATE FOR
FOREIGN NATIONALS IN SUBIC
SCHEDULE OF SERVICE
NO NOON BREAK
SBFZ REGISTERED LOCATORS/INVESTORS
SERVICE
• Duly Accomplished application with recent 2”X2” colored
picture
• Notarized Affidavit of Support/Guarantee executed/signed by
the President/Vice President (for other positions as signatory,
just attach a board resolution/authorization to sign)
• Photocopy of bio-page of passport not less than six (6)
months validity with the latest arrival visa and updated visa
• For elective positions – Notarized Secretary’s
Certificate/Board Resolution For Non-elective position –
Notarized Employment Contract or Consultancy Agreement
executed/signed by the President/Vice President (for other
REQUIREMENTS
positions as signatory, just attach a Board Resolution/
Authorization to sign)
• Original and photocopy of Alien Employment Permit (AEP) or
Certificate of Exclusion issued by the Department of Labor
and Employment (DOLE)
• Photocopy of valid SBF Certificate Registration and Tax
Exemption (CRTE) and Certificate of Registration (CR)
• Original Medical (Hepatitis, HIV, X-ray and Psychological
Clearance or Medical and Psychological Certification (from
How to avail of the the doctor)
service:

1 Receipt and 1 hr. & 30 mins. Visa Staff Foreign National/ US$100.00
evaluation as to Locator’s (SCWV New)
the Representative
completeness US$50.00
and validity of
(SCWV Renewal)
Subic-Clark
Visa
Endorsement US$75.00
Certificate (SCDV New)
applications
and supporting US$50.00
documents; (SCDV Renewal)
personal
appearance/ US$50.00
briefing of visa (SCIV Principal)
applicant
US$50.00
2 Necessary 30 mins. Visa Staff Application and (SCIV Dependent)
Stamping, documentary
logging and requirements for
assignment of Subic-Clark Visa
control/ Endorsement
80
reference Certificate
number
VISA OFFICE

3 Preparation/ 1 hr. & 30 mins. Visa Staff Application and
encoding of documentary
Subic-Clark requirements for
Visa Subic-Clark Visa
Endorsement
Endorsement
Certificate for
Certificate
review and
initial of Visa
Head S-CV Endorsement
Certificate
4 Review and 1 hour Visa Head S-CV applications

accuracy and and documentary
legality of requirements for Visa
information Endorsement
indicated in the
Certificate
Subic-Clark
Visa
Endorsement S-CV Endorsement
Certificate and Certificate
initialing of the
same for
submission at
the Office of the
SDA for
Regulatory
Group for final
approval
5 Final approval 1 hour SDA for Application and

of Subic-Clark Regulatory documentary
Visa Group requirements for
Endorsement Subic-Clark Visa
Certificate
Endorsement
Certificate
Subic-Clark Visa
Endorsement
Certificate
6 Reproduction of 30 mins. Visa Staff Subic-Clark Visa

copies and Endorsement
necessary Certificate
stamping of
Subic-Clark
Visa
Endorsement
Certificate
7 Preparation of 1 hour Visa Staff Foreign National/

billing Locator’s
assessment Representative
and advised
foreign national/
locator’s
representative
to pick-up the
81
billing
assessment
VISA OFFICE

8 Receipt of proof 30 mins. Visa Staff Foreign National/ Billing Assessment
of payment of Locator’s Form
Subic-Clark Representative
Visa Copy of Official
Endorsement
Receipt
Certificate
9 Issuance of 30 mins. Visa Staff Subc-Clark Visa

Subic-Clark Endorsement
Visa Certificate
Endorsement
Certificate for
notarization and
implementation
by the Bureau
of Immigration
END OF TRANSACTION
82
VISA OFFICE
Where to avail of the Accreditation Office: 1/F, Regulatory Bldg., Rizal Highway corner Labitan Street, Subic
Department’s Bay Freeport Zone 2222
services:
Visa Office: Room 203, 2/F, Regulatory Bldg., Rizal Highway corner Labitan Street,
Subic Bay Freeport Zone 2222
Contact Numbers: 1. Issuance of Subic-Clark Visa (S-CV)

(047) 252-4257
(047) 252-4203
83
FEEDBACK AND REDRESS PROCEDURE
Are you happy with our service?
In SBMA, we do everything we can to give our clients the best possible service.
If you are happy with the way we serve you, we would appreciate hearing from
you. This will not only inspire us to do even better but will also serve as a basis
for commending our employees who do well.
However, If you are not satisfied with any aspect of our service, please let us
know your concern to allow us the opportunity to address it properly.
To help us improve our service, you may:
Visit us
Drop by the concerned Department/Office and speak to its head/representative
Total Quality Management (TQM) Office (Rm. G06, Ground Floor, Seaport
Building, Subic Bay Freeport Zone)
SBMA Website www.mysubicbay.com.ph
Write to us
Fill out our Customer Feedback/Complaint Form, a sample of which is provided
in all respective departments/offices and front liners, and drop accomplished
feedback/complaint in each designated Customer Feedback box or submit it
directly to TQM Office.
E-mail us
Send us an e-mail at customerservice@sbma.com
Call us (Our Front line Services)
Airport Dept. 252 – 3131

Building Permit & Safety Dept. 252 – 4535
Business & Investment Group 252 – 4066/4365
Fire Dept. 252 – 4227/4061
Labor Dept. 252 – 4067/4092
Maintenance & Transportation Dept. 252 – 4802/4057/4876
Office Services Dept. 252 – 4290/4390
Public Health & Safety Dept. 252– 4169/4161/4880/4106
Seaport Dept. 252 – 4225/4104
Tourism Dept. 250 – 0512/252-4196
Trade Facilitation & Compliance Dept. 252 – 4277/4361
Transportation & Communication Dept. 252 – 4298
Visa & Accreditation Offices 252 – 4257/4088
84
FEEDBACK AND REDRESS PROCEDURE
Or you may get in touch with:
Total Quality Management Office 252 – 4021/4022/4026

Deputy Administrator for Administration 252 – 4130/4164
Subic Info Center 252 – 7262
All customer complaints will be treated with confidentiality.
All documented customer complaints or customer support shall be treated fairly

and quickly, especially if the customer gives his/her utmost cooperation in
discussing his/her concern and/or the solution to a given situation.
Our Feedback and Redress Procedure aims to resolve all complaints as

expeditiously as possible and, at the same time, give due process to all those
concerned. It is based on the pertinent provisions of R.A. 6713 (Code of
Conduct and Ethical Standards for Public Officials and Employees), R.A. 9485
(Anti-Red Tape Act) and ISO 9001:2008 (International Standard for Quality
Mgmt. System).
THANK YOU for helping us continuously improve our services.
85
SAMPLE CUSTOMER FEEDBACK FORM
86

SBMA Citizen Charter Manual - 2019 Edition

Caricato da

Informazioni sul documento

Descrizione originale:

Titolo originale

Copyright

Formati disponibili

Condividi questo documento

Condividi o incorpora il documento

Opzioni di condivisione

Hai trovato utile questo documento?

Questo contenuto è inappropriato?

Copyright:

Formati disponibili

SBMA Citizen Charter Manual - 2019 Edition

Caricato da

Copyright:

Formati disponibili

Citizen’s Charter

A Customer Service Guide

Title Page No.

Message of the SBMA Chairman & Administrator 1

SBMA Mission, Vision, Corporate Service Credo 2

Title Page No.

OFFICE SERVICES DEPARTMENT

Sample Corrective and Preventive Action Report (CPAR)

About the SBMA

Message of the SBMA Chairman and Administrator

OUR VISION To be the leading ECO-urban Freeport in Southeast Asia.

OUR To grow the Freeport to be an environmentally sustainable

OUR We are individually and collectively responsible for

We are committed to providing services that anticipate and

We serve with enthusiasm, courtesy and integrity. We

Everything we do is directed toward the achievement of

The public and our stakeholders deserve

extraordinary service, support and concern from

every SBMA employee. To provide them with useful

information and easy-to-follow procedures, this

service map aims to make their every encounter with

our Agency a pleasant and positive experience.

List of Identified Front-line Services

Issuance of Access Pass (Annual, Seasonal, Temporary)

BUILDING PERMIT AND SAFETY DEPARTMENT

Issuance of Building Permit

BUSINESS & INVESTMENT GROUP

Issuance of Certificate of Registration [CR] and Certificate of

COMPLIANCE REVIEW AND ACCREDITATION OFFICE

Issuance of Provision and Full Accreditation

Issuance of Hot Work/Hazardous Operation Permit

Endorsement for Issuance of Entry/Exit Pass (New and

MAINTENANCE AND TRANSPORTATION DEPARTMENT

Request for Regular Collection (Garbage/Waste)

MOTOR VEHICLES REGISTRATION OFFICE

Issuance of Authority to Release for Duty-Free & Tax-Exempt Motor

OFFICE SERVICES DEPARTMENT

Issuance of Daily Pass / One-Month Temporary Pass

Issuance of seaport Controlled Blank Forms (Manual)/ Anti-Pilferage

Issuance of Event Permit

TRADE FACILITATION AND COMPLIANCE DEPARTMENT

Issuance of Subic-Clark Visa (S-CV) Endorsement Certification

ISSUANCE OF ACCESS PASS

PROCESSING PERSON/S REQUIRED FORMS/

3 a. Assessment 30 mins Pass Control

4 a. Issuance of 5 mins Revenue Officer

5 Releasing of 10 mins Pass Control

PROCESSING PERSON/S REQUIRED FORMS/

FRONT-LINE SERVICE ISSUANCE OF ONE DAY STICKER PASS

PROCESSING PERSON/S REQUIRED FORMS/

2 a. Issuance of 5 mins SBIA Revenue

b. Payment of Field Cashier

3 Release of one 15 mins Aviation Security

ISSUANCE OF AERODROME MANEUVERING

PROCESSING PERSON/S REQUIRED FORMS/

4 Approval of 5 mins Department

5 a. Issuance of 5 mins SBIA Revenue

b. Payment of Treasury Field

5 Release of 10 mins Pass Control

ISSUANCE OF AERODROME MANEUVERING

PROCESSING PERSON/S REQUIRED FORMS/

5 a. Issuance of 5 mins SBIA Revenue