There is no mastership for the people.

What is essential, is to give service.

He, who serves the nation, becomes its master.
 Mevlüt UYSAL
Istanbul Metropolitan Municipality Mayor

Distinguished People of Istanbul;
Istanbul is not only a city with its historical past, but also a horizon
of civilization with its current state. It is the locomotive of Turkey.
With its economic and social accumulation, it is the main carrier
with ideas and art. This importance and size of the city, especially
in the last quarter of the century continued to increase, this
horizon has come with the tradition of serving the staff who want
to reach this horizon.
With its water and wastewater investments, which are always in
line with the needs of scientific reports, İSKİ has a great share in
Istanbul’s current position and the İSKİ Annual Reports are proof
of this.
Istanbul’s water history tells us that; the calculation of the needs
of the city, the availability of water at all times, the monitoring
of renewed drinking water and wastewater technologies are of
great attention and continuity. In this context, İSKİ continued its
investments in 2018 with the same aim of sustainability.
Melen Project, which is the insurance of Istanbul’s water, has
completed the 3rd Phase 1st Part 133 km Transmission Line and
35 km 2nd Phase Transmission Line will be constructed. When
the project is completed, Istanbul will not need water for many
years. In order to convey Melen Water to the European side of
Istanbul which has a higher water need, the construction of 22
km drinking water tunnel to Kağıthane-Bahçelievler-Sefaköy line
has started.
The construction of drinking water treatment plants to meet
the new water needs is also ongoing. In 2017, in addition to the
construction of Ömerli Emirli 2nd Stage, construction of Terkos,
Taşoluk and Şile Darlik Drinking Water Treatment Plants started.
From the Mayor
Studies are underway within the scope of “Advanced Biological
Treatment” initiated in wastewater treatment. Ataköy 2nd Stage
Advanced Biological Waste Water Treatment Plant was put into
service in 2018. Baltalimanı Biological Wastewater Treatment
Plant, Yenikapı Biological Wastewater Treatment Plant and
Tuzla 3rd Stage constructions are in progress. We started the
construction of 5 waste water treatment plants in Düzce to
protect the Melen Basin, one of the most important drinking
water resources of Istanbul, from the threat of wastewater. The
tender process of Paşaköy 3rd Stage and Silahtarağa Advanced
Biological Wastewater Treatment Plant and Kadıköy Biological
Wastewater Treatment Plant is still ongoing and its construction
is planned to be completed in 2019.
Beyond being a simple indicator, the use and development of
domestic and national technology, which is a matter of existence,
will continue to be our primary preference in İSKİ, as in all of the
Istanbul Metropolitan Municipality’s fields of activity.
The civilization we belong to sees the water service as a sacred
service. I would like to take this opportunity to express my
gratitude and congratulations to members of İSKİ endeavoring
to provide water, source of life, and protect the environment and
sincerely wish the best for 2018 Annual Report of İSKİ.
I extend my heartfelt greetings and regards to all residents of
Istanbul, sacred as water.
 Fatih TURAN
İSKİ General Director

Esteemed People of Istanbul,
The meaning of water, source of life, is quite different than others.
Istanbul has the Bosphorus, a unique waterway in the world. It
is this very water course that reflects the most magnificent
masterpieces and life style of the civilization that flow through
it and makes the city a harmonious blend of both east and west
through its unique location. Our city is surrounded by seas, but
there is no water supply near the city. In short, the meaningful
contributions water adds to Istanbul and those the city adds to
water could easily fill volumes of books.
We as İSKİ are the current representatives of the water civilization
our ancestry – whom we proudly acknowledge as successors
– has committed its very soul through public fountains, water
courses and charitable foundations. This publication announcing
activities, investments and services from the past year is just
another volume added to this grand water civilization.
Although the saying “paved with gold” reminds us of the migration
wave of the 50’s; Istanbul has been throughout history a city
whose population – and therefore need of water – has constantly
been on the increase. As such, while water consumption in
2008 amounted to 718.346.791 m3, it hit 1.040.965.331 m3 in
2018. This implies a 45% increase in urban water consumption
in a decade. The fact that this increase in the last decade had
much previously been calculated, with proper investment plans
conducted with timely realization and no water scarcity that
used to be the case have been acknowledged as success of
our Administration as İSKİ under the chairmanship of Istanbul
Metropolitan Municipality.
For a city like Istanbul, planning and calculating the future is
still an inevitable action. Therefore, we co-plan both new water
resources and plants to treat this water as well as systems to
transfer it. Melen Project, which we have already completed the
1st and 2nd stages, 3rd Stage 1st Part 133 km Transmission Line
works have been completed and 2nd part transmission line of 35
km will be carried out. With the completion of the construction of
the Melen Dam, we will provide 1 billion 77 million m3 of additional
water to our city.
In order to convey Melen Water to the European side of Istanbul
which has a higher water need, the construction of 22 km drinking
water tunnel to Kağıthane-Bahçelievler-Sefaköy line has started.
We continue to design new potable water treatment plants such
as Cumhuriyet 2nd Stage and Danamandıra. Construction of the
İkitelli 3rd Stage Potable Water Treatment Plant is planned. The
construction works of Emirli 2nd Stage Drinking Water with a
capacity of 500.000 m3/day started in 2017 are continuing.
In 2018, Terkos with 120.000 m3/day capacity and Taşoluk
2nd Stage Drinking Water Treatment Facilities with capacity of
100.000 m3/day capacity and Şile Darlık Potable Water Treatment
Facility with capacity of 20.000 m3/day to meet the water needs
of Istanbul Airport and its surroundings were started to be
constructed.
We never forget the ancient water structures when building new
facilities. In order to carry the works of our water civilization to the
future, we started the restoration works of Bozdoğan Arch, Uzun
Kemer and Eğri Kemer.
We provide safe, continuous water of high quality on a 24/7 basis
to Istanbul. Residents make use of potable water in confidence.
However, we are not done there. Currently we are developing
projects to improve taste and odor of tap water. To this end,
artificial wetlands are formed along streams flowing into Ömerli
Dam. This will enable natural treatment – through plantation – of
the water while still at its resource. Another project on improving
taste and odor of potable water is Implementation of Granular
Activated Carbon project. The pilot-scale project is in progress
to study granular activated carbon as an advanced treatment
process.
Protection of the sea around the city that make Istanbul unique,
rehabilitation of streams and treatment of wastewater are among
our vital duties. In 2018 we constructed 444 km of wastewater
network, 44 km of collection tunnels, 20 km of stream rehabilitation
and 1,3 km of tunnels. A total of 1,4 billion m3 wastewater was
From the General Director
released into receiving bodies through 86 wastewater treatment
plants. Furthermore, we have continued our efforts in converting
pre-treatment plants into advanced biological treatment plants
while new advanced biological treatment plants have been under
construction.
At the end of 2018, we commissioned Ataköy 2nd Stage
Advanced Biological Wastewater Treatment Plant with a capacity
of 240.000 m3/day. In 2018, we started the construction of the
Tuzla 3rd Stage Advanced Biological Wastewater Treatment
Plant with a capacity of 400,000 m3/day which is planned to
be built due to the increasing amount of wastewater coming
to the Tuzla Basin. Construction of the Baltalimanı Biological
Wastewater Treatment Plant with a capacity of 600.000 m3/
day, which was built to convert the existing pre-treatment plant
to biological treatment is underway and we have started the
construction of the Yenikapı Biological Wastewater Treatment
Plant with a capacity of 450,000 m3/day in 2018.
In order to protect the Melen Basin from the waste water threat,
in 2018, we have started the construction of Akçakoca with a
capacity of 9.000 m3/day, Cumayeri with a capacity of 2.500
m3/day, Çilimli with a capacity of 2.500 m3/day, Gölyaka with a
capacity of 2.500 m3/day and Kaynaşlı Biological Waste Water
Treatment Plant with a capacity of 2.500 m3/day.
The tender process of Paşaköy 3rd Stage and Silahtarağa
Advanced Biological Wastewater Treatment Plant and Kadıköy
Biological Wastewater Treatment Plant is still ongoing and its
construction is planned to be completed in 2019.
The tender works for the Tuzla Waste Water Treatment Plant
Sludge Incineration Plant with a capacity of 600 tons/day
are planned for the disposal of sludge from our advanced
biological treatment plants. It is aimed to reduce the volume of
the treatment sludges without polluting the environment and to
produce energy depending on the calorific value of the treatment
sludges formed as a result of the activities to be established and
advanced biological waste water treatment plants.
In 2018, we spent additional effort to develop the domestic and
national water perception. We started establishing infrastructures
for smart water systems that would be “leading in the world and
first of its kind within the country”. This Smart Water Network
which will increase its features in every stage from stream
flooding incidents to online chlorine monitoring, water well
occupancy rates to flowmeter readings that will minimize water
loss and leakage rates is developed by engineers of İSKİ with a
local software.
As we consider initiating innovative implementations that pursue
state-of-the-art technologies, nourished by national and local
resources and making them sustainable as a duty, we have
carried out Local Product Workshops starting from 2017. In
the workshop we organized in 2018, we brought 42 companies
together and took the first concrete step in supporting and
developing domestic products in the water sector.
Not only in 2018, each year, at every occasion we underline
“awareness on water use” and conduct seminars, competitions,
theatre pieces and site trips to make children and youngsters
develop awareness on water/environment. For this purpose,
we gave seminars to 37.620 students in 384 schools and hosted
17.911 students from 416 schools in our facilities.
We shared all our technical experience on water and wastewater
considering the principle of “sharing knowledge multiplies it”.
We hosted 114 delegations from 34 countries and told them of
İSKİ’s experiences. Within the coordination of United Cities and
Local Governments (UCLG) and Union of Turkish Municipalities,
we established a training academy for national and foreign water
utilities.
As İSKİ, we conducted investments worth of 2,8 billion TL with
our 2018 budget of 6,8 billion ¨. In other words, 41% of the
annual budget was used in investments.
I would like to take this opportunity of presenting the public our
2018 Annual Report to express the pleasure and gratitude of
working for the service of providing water which we deem as
sacred, and extend my heartfelt greetings to all residents on
behalf of İSKİ family.
 Contents
I- General Information........................................17
A- Mission and Vision ..........................................................................18
B- Information about the Administration ............................................19
1.1- History......................................................................................................................19
1.2- Physical Structure..................................................................................................21
1.3- Organizational Structure .....................................................................................22
1.4- Information and Technological Resources .......................................................26
1.5- Human Resources.................................................................................................27
1.6- Services Provided .................................................................................................28
1.7- Management, Internal Control and External Auditing System ........................38
C- Other Matters .................................................................................39

II- Aims and Objectives .....................................40

A- Aims and Objectives of the Administration ....................................42
B- Fundamental Policies and Priorities ..............................................44

III- Information And Evaluation Of Activities....49

A- Financial Information  ....................................................................50
3.1- Budget Implementation Results..........................................................................50
3.2- Financial Audit Results .......................................................................................55
B- Information About Performance .....................................................56
3.3- Information about Activities and Projects .........................................................56
3.3.1- Potable Water Management ................................................................56
3.3.2- Wastewater Management ....................................................................85
3.3.3- Customer Affairs Management ..........................................................115
3.3.4- Organizational and Support Activities...............................................123
3.4- Evaluation of Performance Information System ............................................160
Tables I. General Information

Table 1.1 Vehicle Status...................................................................................................................................................................................21

Table 1.2 Official and Rental Vehicles...........................................................................................................................................................21
Table 1.3 Registered Construction Machines.................................................................................................................................................21
Table 1.4 Service Buildings..............................................................................................................................................................................21
Table 1.5 Software for Subscriber Systems.................................................................................................................................................26
Table 1.6 In-House System Software..............................................................................................................................................................26
Table 1.7 Distribution of İSKİ Staff in Gender.................................................................................................................................................27
Table 1.8 Age Breakdown 0f Personnel..........................................................................................................................................................27
Table 1.9 Breakdown of Personnel According to Education.........................................................................................................................27
Table 1.10 Service Duration of Employess.......................................................................................................................................................27
Table 1.11 Investment Realization According to Years................................................................................................................................28
Table 1.12 Existing Potable Water Sources...................................................................................................................................................29
Table 1.13 Existing Potable Water Treatment Plants...................................................................................................................................29
Table 1.14 Average Daily Amount of Water Supplied to the City from Treatment Plants...............................................................30
Table 1.15 Monthly Average Distribution of Water Supplied to The City...............................................................................................30
Table 1.16 Highest Daily Water Consumption In The Last 5 Years.........................................................................................................30
Table 1.17 Existing Potable Water Network Length in Each District ....................................................................................................32
Table 1.18 Length of Existing Transmission Lines According to Diameters..................................................................................................32
Table 1.19 Potable Water Transmission Line Length by Years.........................................................................................................................33
Table 1.20 Drinking Water Transmission Line Length by Years.......................................................................................................................33
Table 1.21 Length Distribution and Pipe Type of Transmission Lines by Years....................................................................................33
Table 1.22 Wastewater Treatment Plants........................................................................................................................................................34
Table 1.23 Existing Wastewater Network Length in Each District.............................................................................................................38
Table 1.24 Wastewater Channel Manufacturing In Years............................................................................................................................38
Table 1.25 Tunnel Collector and Manhole Information (m) ........................................................................................................................38

III. Information and Evaluation of Activities

Table 3.1 Budget Implementation Results..................................................................................................................................................50

Table 3.1.1 Budget Expenditures at the Level of Functional and Economic Classification in 2018…......................…......…50
Table 3.1.2 Economic Classification of Revenues for 2018 (Schedule B)..................................................................................50
Table 3.1.3 İSKİ 31.12.2018 Balance Sheet...................................................................................................................................51
Table 3.1.4 Analysis of İSKİ Financial Charts...............................................................................................................................55
Table 3.2 Potable Water Project and Design Works in 2018 Studies...........................................................................................58
Table 3.3 Potable Water Construction Investments Conducted in 2018............................................................................................58
Table 3.4 Completed Potable Water Construction Activities..................................................................................................................58
Table 3.5 Potable Water Construction Activities.......................................................................................................................................59
Table 3.6 Occupancy Rates of Water Resources....................................................................................................................................64
Table 3.7 Amount of Raw Water Withdrawn from Water Resources for the Asian Side in 2018......................................64
Table 3.8 Amount of Raw Water Withdrawn from Water Resources for the European Side in 2018.................................64
Table 3.9 Raw Water Withdrawn from Dams, Weirs and Wells.........................................................................................................65
Table 3.10 Water Pumped Annually from Pumping Stations....................................................................................................................65
Table 3.11 Energy Spent Annually by Pumping Stations...........................................................................................................................65
Table 3.12 Quantities Clean Water Produced at Potable Water Treatment Plants in 2018...............................................................66
Table 3.13 Unit Information of Potable Water Treatment Plants................................................................................................................67
Table 3.14 Sample and Parameter Numbers Analyzed at Potable Water Laboratory ........................................................................74
Table 3.15 Annual Number of Repair Works of Breakdowns on Transmission Lines According to Pipe Types..........................76
Table 3.16 Transmission Line Breakdowns Fixed..........................................................................................................................................76
Table 3.17 Potable Water Network Maintenance and Repair Data............................................................................................................77
Table 3.18 Potable Water Network Breakdown Fixed...................................................................................................................................77
Table 3.19 Water Supplied to the City and Accrued in 2018...................................................................................................................77
Table 3.20 Basin Protection Activities...............................................................................................................................................................80
Table 3.21 Forestation Activities in Reservoir Basins....................................................................................................................................81
Table 3.22 Wastewater Activity Information....................................................................................................................................................86
Table 3.23 Wastewater Construction Activities...............................................................................................................................................87
Table 3.24 Wastewater Completed Construction Activities..........................................................................................................................88
Table 3.25 Wastewater Construction Activities..............................................................................................................................................88
Table 3.26 Flow and Figures of Wastewater Treatment Plants According to Treatment Types.............................................................92
Table 3.27 Wastewater Treatment Activities in 2018....................................................................................................................................93
Table 3.28 Amount of Water Recovered By Years.....................................................................................................................................108
Table 3.29 Amount of Sludge Dried in 2018....................................................................................................................................................109
Table 3.30 Amount of Samples and Parameters Studied Examinated in 2018...................................................................................110
Table 3.31 Waste Water Network Failures Fixed in 2018..........................................................................................................................111
Table 3.32 Waste Water Network Maintenance and Repair Works in 2018 (for pipes up to Ø700 mm diameter)........................111
Table 3.33 Activities of Cleaning Streams, Collectors (up to Ø 700 mm) and Sand Traps in 2018.........................................……..111
Table 3.34 Industrial Waste Water Control Activities............…………………………..….......................................………………….............112
Table 3.35 Applications for Discharge Licenses (DİB) and Non-Sanitary Enterprises Licenses (GSMR).......................................113
Table 3.36 Meter Replacement Activities........................................................................................................................................................117
Table 3.37 Subscription Transactions..............................................................................................................................................................117
Table 3.38 Number of Active Subscribers by Years……...............................................…………….......……………………………………..117
Table 3.39 Water Supplied to the City and Accrued in 2018..................................................................................………………………118
Table 3.40 Total Number of Staff at İSKİ....……………………..……..............................……………….......................................…………..124
Table 3.41 İSKİ Occupational Standards Table that Brought Into Force.................................................................................………….124
Table 3.42 Training Duration Provided the İSKİ Staff..................................................................................................................................125
Table 3.43 Training Provided by the Administration Staff.......................................................................................................................126
Table 3.44 Training Provided Outside the Administration..........................................................................................................................126
Table 3.45 Trainings Provided Under Cooperation Protocol......................................................................................................................127
Table 3.46 Sports Activities of our Administration.......................................................................................................................................128
Table 3.47 Occupational Safety Field Services............................................................................................................................................129
Table 3.48 Occupational Health and Safety Trainings Provided by Our Administration.......................................................................129
Table 3.49 Staff Shuttle Bus Services.............................................................................................................................................................129
Table 3.50 Education and Social Facility Service.........................................................................................................................................130
Table 3.51 Documentation and Archive Activities........................................................................................................................................131
Table 3.52 Vehicle Management......................................................................................................................................................................131
Table 3.53 Type of Collection..........................................................................................................................................................................133
Table 3.54 Distribution of Collection by Years..............................................................................................................................................133
Table 3.55 Internal Credit Payments ..........................................................................................................................................................133
Table 3.56 Tender Information..........................................................................................................................................................................134
Table 3.57 Direct Procurement Information...................................................................................................................................................134
Table 3.58 State Supply Office (DMO) Purchase Information.....................................................................................................................134
Table 3.59 Final Account File Status for 2018..............................................................................................................................................134
Table 3.60 Specifications Drawn up in 2018.................................................................................................................................................134
Table 3.61 Our Warehouses and Their Current Area of Use......................................................................................................................135
Table 3.62 Expropriation Activities...................................................................................................................................................................135
Table 3.63 Service Building Project Works Conducted in 2018.................................................................................................................136
Table 3.64 Energy Consumption by Years.....................................................................................................................................................139
Table 3.65 Supply Distribution of the Electricity Consumed in 2018......................................................................................................139
Table 3.66 Electricity Consumption in 2018...................................................................................................................................................139
Table 3.67 Amount of Biogas and Electricity Produced in Advanced Biological Waste Water Treatment Plants in 2018............140
Table 3.68 Solar Energy Produced..................................................................................................................................................................145
Table 3.69 R&D Workshops Held in 2018......................................................................................................................................................145
Table 3.70 Distribution of Corporate Risks....................................................................................................................................................148
Table 3.71 Relation of Sustainable Development Goals to Strategic Goals in İSKİ 2016-2020 Strategic Plan................................149
Table 3.72 Protocol Activities..............………………...............…………....………………………………...................................................……155
Table 3.73 In 2018, The Company Participated in 36 National and International Fairs, Organizations And Symposiums.............155
Graphics
I. General Information
Graphic 1.1 İSKİ Ownership Data.................................................................................................................................................................21
Graphic 1.2 Total Number of Employees Employed in İSKİ by Years............................................................................................27

III. Information and Evaluation of Activities

Graphic 3.1 Amount of Rainfall Within Istanbul In The Latest 50 Water Years.........................................................................63
Graphic 3.2 Water Collected in Dams through Rainfall.........................................................................................................................64
Graphic 3.3 Raw Water Withdrawn from Dams, Weirs and Wells......................................................................................................65
Graphic 3.4 Amount of Water Supplied to the City from Wells and Spring Waters in 2018................................................65
Graphic 3.5 Average Daily Amount of Wastewater Treated in Years................................................................................................93
Graphic 3.6 Dry Product by Years (Amount of Sludge)......................................................................................................................109
Graphic 3.7 Breakdown of Facilities on the European Side Emitting Industrial Effluent According to Sectors.................112
Graphic 3.8 Breakdown of Industrial Effluent Flow on the European Side According to Sectors..........................................112
Graphic 3.9 Breakdown of Facilities on the Asian Side Emitting Industrial Effluent According to Sectors..........................113
Graphic 3.10 Breakdown of Industrial Effluent Flow on the Asian Side According to Sector ..........................................................113
Graphic 3.11 Distribution of Melen Basin Industrial Wastewater Caused Plants by Sectors...................................................................113
Graphic 3.12 Distribution of Melen Basin Industrial Wastewater Flow Rates by Sectors....................................................................113
Graphic 3.13 Annual Amount of Water Supplied to the City and Accrued..........................................................................................118
Graphic 3.14 Classification of the Officer Staff............................................................................................................................................124
Graphic 3.15 Wage Bracket Distribution of Laborer Staff.........................................................................................................................124
Graphic 3.16 Number of students Recived Internship................................................................................................................................125
Graphic 3.17 Workplace Environment Measurements.................................................................................................................................129
Graphic 3.18 Expropriation Expenditures Over Years (According to 2018 Scorecard Indexes)..........................................................135
Graphic 3.19 Surface Areas Expropriated in Years.....................................................................................................................................135
Graphic 3.20 Length of Wastewater – Storm Water Lines Data Entered into the GIS............................................................................136
Graphic 3.21 Length of Potable Water Lines Data Entered into the GIS..................................................................................................136
Graphic 3.22 Consumption of Natural Gas by Years ..................................................................................................................................139
Graphic 3.23 Cost of Consumption of Natural Gas by Years....................................................................................................................139
Graphic 3.24 Cost of Consumption of Fuel Oil in Years.............................................................................................................................139
Graphic 3.25 Articles Prepared For Media Institutions................................................................................................................................158
Graphic 3.26 Qualifications of News Released in 2018 in Newspapers...................................................................................................158
Graphic 3.27 Qualifications of News Broadcasted on Television in 2018................................................................................................159

Maps I. General Information

Map 1.1 Water Resources and Potable Water Treatment Plants............................................................................................................31

Map 1.2 Wastewater Treatment Plants......................................................................................................................................................36-37

III. Information and Evaluation of Activities

Map 3.1 İSKİ Branch Offices...........................................................................................................................................................................116

Figures
I. General Information
Figure 1.1 Hierarchical Structure of İSKİ.......................................................................................................................................................25
Figure 1.2 Internal Control System..................................................................................................................................................................39
Figure 1.3 Definition of Internal Control..........................................................................................................................................................39

III. Information and Evaluation of Activities

Figure 3.1 Water Cycle.......................................................................................................................................................................................62
Figure 3.2 Wastewater Cycle.............................................................................................................................................................................92
Figure 3.3 Foreign Relations Diagram...........................................................................................................................................................154
 About
İSKİ
Population Served : 15.067.724
Number of Subscribers : 6.428.080
Number of Staff : 6.213
Budget Realization : 6.762.775.004 ¨
Investment Realization : 2.809.937.336 ¨
 Potable
Water
Yield of Water Resources : 1 billion 653 million m3
Total Amount of Water Supplied to the City : 1.040.965.331 m3/year
Average Water Supply per Day : 2.851.960 m3/day
Length of Potable Water Network Lines : 19.146 km
Length of Potable Water Transmission Lines : 2.602 km
Number of Potable Water Treatment Plants : 21
Capacity of Potable Water Treatment Plants : 4.428.860 m3
Wastewater Length of Wastewater Network Lines : 16.106 km
Length of Wastewater Collection Lines : 1.140 km
Length of Wastewater Tunnels : 201 km
Length of Rain Water Network Lines : 4.300 km
Number of Wastewater Treatment Plants : 86
Capacity of Wastewater Treatment Plants : 5.815.260 m3/ day
Average Daily Amount of Wastewater Treated : 3.927.030 m3/day
Annual Amount of Wastewater Treatment : 1.433.366.077 m3/year
Daily Average of Water Reused : 80.462 m3/day
Annual Amount of Water Reused : 29.379.814 m3/day
18
1 - General Information
A- Mission and Vision
B- Information about the Administration
C- Other Matters

19
 Mission
and
A
Vision OUR MISSION

“Taking human and

environmental health as
the basis and embracing
the water civilization of
Istanbul, to realize potable
water and wastewater
services effectively,
efficiently and with the
accent on quality.”

“Gaining strength
from Istanbul’s water
civilization, to be a
leading organization
always open to OUR PRINCIPLES
development and AND
taking man and VALUES
the environment as
the basis of water
management.”­
• Environmentally-
OUR VISION conscious
• Focusing on human
beings
• Adherent to
professional ethics
• Reliable
• Innovative
• Participatory
• Transparent

2018 ANNUAL REPORT 20

 I - general information

Information About
B
The Administration
1.1 History
Founded in B.C. 658 around the Sarayburnu area and today
one of the oldest cities in the world, Istanbul and a significant
settlement area in geopolitical terms. The natural wonder of the
Bosphorus separating Europe and Asia, the famous Golden Horn,
seas surrounding the city from every direction have made Istanbul
a center of attraction in political, military and commercial sense
for centuries together with its cultures and civilizations living here.
Water has always been on the forefront in each era of history in
Istanbul. Transmission lines, aqueducts, dams and cisterns have
all formed a magnificent water civilization here.
History of Water In Istanbul
Roman Period: Water needs at this age of foundation was met
through underground resources. First significant water facilities
were constructed during the Roman era. The first one of these was
the transmission line commissioned by the Emperor Hadrianus to
provide water to settlements along the banks of the Golden Horn.
The second one was the transmission line commissioned by
Constantinus between Istranca area until Edirnekapı, a distance
of 242 km. The third one was the transmission line commissioned
by Valens (AD. 346–378). Enabling water from Halkalı area to
Beyazıt, the emperor also commissioned dams and aqueducts Over time as the population increased further causing water
to bring water from the Belgrat Forests in the northern part of the scarcity, Sultan Suleiman the Magnificent commissioned Sinan
city. The most significant one of these is the Bozdoğan aqueduct. the Architect to solve the issue. Thus began the construction of
Emperor Theodosius (AD. 379-395) commissioned to build the Kırkçeşme Water Facilities in 1555.
4th transmission line to meet the water demand of the city by
bringing water from Belgrat forest to Sultanahmet area. Water at these facilities were collected in the vicinities of
Alibey and Kağıthane streams and brought to Edirnekapı, to be
Byzantine Period: Upon the split of the Roman Empire into transferred further to the city. Since at the time there were no
two, Istanbul becoming the capital of the Eastern Roman Empire pipes that could withstand extreme pressure, aqueducts were
faced water scarcity. built over valleys to transfer water via gravity.
As no new lines were built due to political conflicts and wars, The identification of the area during the construction of these
other armies besieging the city damaged the aqueducts and plants as well as fine measurements and calculations of the
transmission lines during those centuries. waterways, aqueducts and pools were conducted as precisely as
those conducted today with modern devices.
Having their transmission lines irrevocably damaged by the Latin
invasion while they were trying to repair parts of the transmission This waterways system completed in 1563 included four aqueducts
lines and aqueducts, the Byzantine Empire speeded up (Uzunkemer, Kovukkemer, Güzelcekemer and Mağlova). At the
construction of open and covered cisterns instead of an urban driest periods, this system could still provide a daily amount of
network. The number of these cisterns proving useful during 4.200 m water to 158 water facilities including 94 fountains, 19
times of war and drought was more than 70. Basilica, Philoxenus water wells, 15 troughs, 13 public baths and 7 palaces. With
and Acımusluk are the most famous covered cisterns whereas additional structures commissioned by various charitable figures
Aetio, Aspor and Hagios Makios were the well known open since Suleiman’s reign, the number of the facilities increased as
cisterns from that era.   well as the amount provided.
Ottoman Period: Starting a new era upon the conquest of Named as Kırkçeşme Dams within Belgrat Forests, these dams
Istanbul, the Turks built up a magnificent civilization of water are Topuz Bent (Osman II, 1620), Büyük Bent (Ahmed III, 1723),
for its time. The population grew larger after the conquest and Ayvad (Mustafa III, 1765) and Kirazlı Bent (Mahmud II, 1818). With
existing water facilities were insufficient Mehmet II the Conqueror these dams, the daily capacity of Kırkçeşme facilities increased
rehabilitated the water facilities within the Marmara region up to 10.000 m³.
commissioned by Emperor Valens.
The water problem of the Beyoğlu area of Istanbul was resolved
Several other sultans and statesmen contributed to the Marmara through Taksim Water Facilities which was built in 1732. Collecting
Region Water System named as Halkalı Waters that was fed water from Bahçeköy area, the system transferred this water to a
through various springs around Halkalı village. These waterways storage tank of 2700 m3 in Taksim through a transmission line
included Fatih, Turunçlu, Mahmut Paşa, Mustafa III, Bayezid, pf 800 m3/day yield and 20 km size, consequently to be linked
Süleymaniye, Mihrimah, Ebussuud, Köprülü, Cerrahpaşa, to 64 public fountains and 3 mosque fountains. The system also
Sultanahmet, Murat IV, Mahmut I, Hekimoğlu Ali Paşa, Kasım Ağa includes Bahçeköy aqueduct commissioned by Mahmud I in
and Nuruosmaniye. The daily yield of these waterways amounted 1732, Topuzlu reservoir, Valide reservoir and Mahmud II reservoir.
to 4.335 m3, sufficient to meet the demand in their regions. The daily yield of Taksim waterways was increased to 3000 m³
with the completion of these dams.
There are four aqueducts on the Halkalı waterways system;
Mazul, Karakemer, Alipaşa and Bozdoğan aqueducts. Mazul and Üsküdar area, which received water during Roman and Byzantine
Bozdoğan dating from the Byzantine period were renovated to periods from galleries off the hills, had no transmission line up
be used during the Ottoman period. Continuous water supply until the Ottoman period.
was provided through 18 waterways to mosques, fountains, soup
kitchens and army barracks of the city.

21
 A total of 35 transmission lines, including 17 minor and 18
major lines such as Mihrimah waterway commissioned by
Suleiman’s daughter, Solak Sinan waterway, Atik Valide waterway
commissioned by Murat III’s mother, and Nevşehirli Damat
İbrahim Paşa waterway, all to be named as Üsküdar Waterways.
Water collected from springs around the skirts of Çamlıca hills
were supplied to mosques, fountains, churches and community
facilities in the area through a transmission line of 3 to 15 km
length.
The public water need was met through public fountains providing
water from various small springs. The most significant of these is
the Hamidiye Water commissioned by Abdülhamid II in 1904 with
a daily yield of 1.200 m³. Brought from springs in Kemerburgaz
area, this water was supplied to army barracks, palaces and 50
fountains.
Kanlıkavak and Sarıyer waterways transferring water to Emirgan
area were also similar sources. Spring waters on the Asian
side included Kayışdağı, Atikvalide, Küçük Çamlıca, Alemdağ
(Taşdelen) waters as well as On Çeşmeler, Karakulak and
İshakağa waters in Beykoz.
Terkos
Water
Company
Period of Companies: In order to meet the water demand in
Istanbul and to provide pressure water to new buildings, a water
company  named as Dersaadet Anonymous Water Company
(Terkos Company) was founded by Sultan Abdulaziz in 1868
upon concessions provided to a French company. The company
provided water through concessions to Beyoğlu, Galata, and west
coast of the Golden Horn and European side of the Bosphorus.
The first facility built by the company was the pumping station
by the Terkos Lake in 1883. I was constructed at an altitude that
fits the context to increase the water level in 1888. First  water
treatment plant was constructed on the outskirts of Kağıthane
in 1926 to treat and chlorinate potable water to the city. To meet
the water demand of the growing Asian part of the city across
the Bosphorus, Üsküdar-Kadıköy Water Company founded in
1888 constructed 1st Elmalı Dam on Elmalı stream in 1893 and
laid potable water pipelines between Anadoluhisarı and Bostancı.
The company later constructed a treatment plant for Elmalı dam,
a transmission line and pumping station and Bağlarbaşı water
storage tank.
2018 ANNUAL REPORT
Istanbul Water Authority (İSİ) Period: As the companies
refrained from conducting their duties it was seen that the issues
related to water could no longer be solved through privileges and
both companies, Terkos and Üsküdar-Kadıköy were handed over
to İSİ in 1932 and 1937 respectively upon procurement. Daily
amount provided to the city at the time was 35.000 m³. Capacities
were augmented at Terkos pumping station and Kağıthane
treatment plant on the European side. At the seconds stage,
transmission lines were reinforced with increased capacities.
The number of pumping stations in downtown was increased and
steam engines were replaced with electric pumps. Artesian wells
were drilled and a new pumping station was installed in Çırpıcı. A
power transmission line was set between Terkos and Silahtarağa
and pumping stations were reinforced with electric pumps.
Transmission lines and water distribution network of Ömerli dam
constructed by DSİ were completed. On the Asian side 2nd Elmalı
dam was constructed and the treatment plant was rehabilitated.
5 water docks and pumping stations were constructed on the
Princes’ Island.
The population of Istanbul receiving large communities of
migrants due to economic and social reasons increased
significantly. To meet the needs of this increasing population,
a new administration became a necessity. Istanbul water
administration and sewerage works were merged into Istanbul
Water and Sewerage Administration (İSKİ) in 1981.
Istanbul Water and Sewerage Administration (İSKİ)
Period: Due to large migration waves from all around the
country to Istanbul for economic and social reasons, the urban
population in Istanbul rose significantly.
The need for a new authority with more authorities and capabilities
replacing İSİ required a new administration. In 1981, İSKİ was
founded first under the Governorate of Istanbul with the Law no.
2560, then a subsidiary of Istanbul Metropolitan Municipality
under the Law no. 3009 in 1984. 
Law no. 5216 of Metropolitan Municipality issued in 2004
extended the responsibility area of the İSKİ, now covering all the
administrative borders of Istanbul province. 
22
 I - general information

1.2 Physical Structure 1.2.2 Buildings

1.2.1 Vehicles a) Service Buildings

Table 1.1 Vehicle Status Number İSKİ is currently serving within two Headquarters of General
Registered Official Vehicles 196 Directorate as well as a Laboratory Building and 29 Branch Offices
Rental Vehicles 997 under Department of Subscriber Affairs in various districts, and
Technical Directorate Headquarters.
Construction Machines 53
Trailer 9 Furthermore, there are service buildings related to the operation
of the following within the grounds of pumping stations, network
Grand Total 1.255 reservoirs, and potable and wastewater treatment plants.
Table 1.2 Official and Rental Vehicles
N. Vehicle Type Official Rental Table 1.4 Service Buildings
1 Passenger - 405 Building Type Number
2 Van with windows - 469 General Service Buildings 14
3 Off-Road Vehicle 2 71
Subscriber Affairs Service Buildings 29
4 Minibus 21 4
5 Pickup Truck 20 48 Potable Water Treatment Plants 21
6 Truck 82 - Potable Water  Pumping Stations 141
7 Crane Truck 8 - Water Storage Tanks 150
8 Basket Truck 3 -
Wastewater Pumping Stations 50
9 Fuel Tanker 3 -
10 Water Tanker 1 - Wastewater Treatment Plants 86
11 TIR 9 - Warehouses 7
12 Vacuum truck 1 -
Workshops 2
13 Tow truck 5 -
14 Ambulance 9 - Training, Sports and Social Facilities 6
15 Combined Vehicle 17 - Museums 3
16 Kuka Drain Cleaner 1 - Lodging Buildings 579
17 Channel Investigation Vehicle 1 -
18 Garbage Container 7 -
b- Information Relating to Ownership
19 Satellite Vehicle 3 -
20 Sludge Decanter 2 - Graphic 1.1 İSKİ Ownership Data
21 Snow Plowing Vehicle 1 - 50 48,66
22 Trailer 9 -
23 Excavator (Crawler) 13 -
24 Excavator (tyre) 4 - 40
25 Loader (crawler) 2 -
26 Loader (tyre) 3 -
30
27 Backhoe Loader 12 -
km²

28 Mini Loader 4 -
29 Crane 7 - 20
30 Grader 1 -
31 Snow Plower 6 -
32 Telescopic Forklift 1 - 10
5,74
Total 258 997
Table 1.3 Registered Construction Machines 0
Construction Machine Type Number Property of İSKİ Shared by İSKİ
Channel Excavator (Crawler) 13
Channel Excavator (Tyre) 4
Loader (Crawler) 2
Loader (Tyre) 3
Mini loader (tyre) 4
Backhoe Loader (tyre) 12
Grader (tyre) 1
Crane (tyre) 7
Telescopic Forklift 1
Snow Plower and Salt Spreader Vehicle 6
Total 53

23
 1.3 Organizational Structure GENERAL BOARD
Metropolitan
1.3.1 Organizational Scheme Municipality
Council
Members

CONTROLLERS

BOARD OF
MANAGEMENT

GENERAL
DIRECTOR

Department of Direc. of
Committee Press & Media
of Inspection Internal
Auditing Unit and
Public Relations
Direc. of
Legal Advisor Direc. Minutes and
of Secretariat Decisions

DEPUTY GENERAL DEPUTY GENERAL

DIRECTORATE DIRECTORATE

Dept. of Dept. of
Personnel and Subscriber
Vocational Services,
Training Asian Side
Direc. of Personnel Direc.of Kadıköy Office
Direc. of Vocational Training Direc. of Kartal Office
Direc. of Correspondence and Direc. of Pendik Office
Archives Direc. of Sancaktepe Office
Direc. of Medical and Direc.of Sultanbeyli Office
Professional Security Direc. of Şile Office
Direc. of Tuzla Office
Direc. of Ümraniye Office
Dept. of
Financial Services Direc. of Üsküdar Office
Affairs
Dept. of
Subscriber
Direc. of Accounting Services,
Direc. of Budget and Internal European
Side 1
Control Direc. of Arnavutköy Office
Direc. of Receipts Direc. of Bayrampaşa Office
Direc. of Beşiktaş Office
Direc. of Beyoğlu Office
Dept. of Direc. of Esenler Office
Commercial Direc. of Eyüpsultan Office
Affairs Direc. of Fatih Office
Direc. of Gaziosmanpaşa Office
Direc. of Kağıthane Office
Direc. of Purchasing Direc. of Sultangazi Office Dept. of
Direc. of Social and Subscriber
Administrative Affairs Services,
Direc. of Warehouses European
Direc.of Subscriber Side 2
Affairs and Coordination
Office
Dept. of Direc. of Avcılar Office
Support Services Direc.of Bağcılar Office
Direc. of Bahçelievler Office
Direc. of Protection Direc. of Başakşehir Office
and Security on Direc. of Bakırköy Office
European Side Direc. of Büyükçekmece Office
Direc. of Protection and Direc. of Çatalca Office
Security on Asian Side Direc. of Esenyurt Office
Direc. of Facilities Repair Direc. of Güngören Office
and Maintenance Direc. of Küçükçekmece Office
Direc. of Vehicles Direc. of Silivri Office

2018 ANNUAL REPORT 24

DEPUTY GENERAL DEPUTY GENERAL DEPUTY GENERAL
DIRECTORATE DIRECTORATE DIRECTORATE

Dept. of
Dept. of Dept. of Potable Water
Wastewater Data Construction
Construction Processing
Dept. of Channel Projects
Direc. of European Side Direc. of Hardware Direc. of Water Projects
Direc.of European Side
Wastewater Construction Direc.of Software Potable Water Construction
Direc.of Asian Side Direc. of Electronics and Direc. of Asian Side Potable
Wastewater Construction Communications Water Construction
Direc. of Wastewater Direc. of GIS
Dept. of
Treatment Plants Direc. of Smart Networks Potable
Construction Water
Dept. of Dept. of Direc. of Water Treatment
Wastewater Estates & Treatment, Ömerli
Treatment Expropriations Direc. of Water
Treatment, Kağıthane
Direc. of European Side 1 Direc. of Water
Wastewater Treatment Treatment, İkitelli
Direc. of Estates Direc. of Water
Direc. of European Side 2
Direc. of Expropriations Treatment, Büyükçekmece
Wastewater Treatment
Direc. of Surveying Direc. of Water
Direc. of Asian Side Treatment, Cumhuriyet
Wastewater Treatment Direc. of Clean Water
Laboratory Dept. of
Dept. of European Side
Dept. of Research, Water
Basin Protection Development Transmission
and Control and Planning Directorate of European and
Direc. of European Distribution
Side Basin Protection and Side Pumping Stations
Direc. of Planning Directorate of European
Wastewater Control Direc. of Strategy Development Side Water Transmission
Direc. of Asian Side Basin Direc. of Corporal Development Directorate of Terkos Area
Protection and Wastewater Direc. of Research and Operations
Control Development Direc. of Water Command
Direc. of Wastewater and Cathode Protection
Laboratory Dept. of Direc. of Energy Dept. of
Planning & Management Asian Side
Dept. of Projects Water
Sewerage and Transmission
Direc. of Superstructures Investments and
and Plant Projects Direc.of Asian Side Distribution
Direc. of European Side 1 Pumping Stations
Sewerage Operations Direc. of Surveillance and Direc. of Asian Side Water
Direc. of European Side 2 Technical Specifications Transmission
Sewerage Operations Direc. of Construction Works Direc. of Yeşilçay and Melen
Direc. of Asian Side Sewerage and Tenders Operations
Operations Direc. of Final Accounts Direc. of Underground Water
Direc. of Foundation Waters & Irrigation Ponds

Note: As of 31.12.2018

25
 1.3.2 Management Bodies
According to Law No: 2560, İSKİ’s management consists of 4 main
organs, Namely the General Board, the Board of Management,
Controllers and the General Directorate.
The General Board: It is the Istanbul Metropolitan Municipal
Council which performs the duties of the General Board of İSKİ,
and the Mayor of the Metropolitan Municipality is the chairman
of this Assembly (5216, Article 12). The İstanbul Metropolitan
Municipal Council meets as the General Board of İSKİ in May and
November of each year with a special agenda and discusses the
items on the agenda within the framework of the duties assigned
to it by Law No: 2560 on İSKİ and makes decisions accordingly.
The procedures and principles relating to the work of the
General Board are conducted in accordance with the obligations
contained in Law No: 5393 Regarding Municipalities (2560, Article
5, 5216, Article 12).
Duties of the General Board (2560, Article 6):
• To adopt resolutions relating to the 5-year investment plan,
• To adopt a resolution regarding the Annual Investment Plan
by examining the budget ,
• To make decisions regarding creation, amendments to and
removal of staff posts, to determine the amount and timing
of bonuses which should not exceed two monthly salaries in
a year payable to employees,
• To examine and resolve the Annual Report relating to the
work done by the Board of Management during the previous
year, the balance sheet and the auditors’ report at the
meeting held in May,
• To examine the tariffs for water sales and wastewater/
sewage disposal and make decisions,
• To elect two full and two associate controllers,
• To authorize the Board of Management as regards domestic
or foreign borrowing,
• To adopt resolutions as to whether the works done by the
Administration are in accordance with Law No: 2560 and the
aims envisaged by it,
• To scrutinize and adopt resolutions relating to instructions
of which preliminary reviews have been carried out by the
Board and Management,
• To discuss and adopt resolutions relating to matters proposed
by the Mayor of the Istanbul Metropolitan Municipality or by
the Board of Management for discussion by the General
Board.
2018 ANNUAL REPORT
Board of Management: The Board of Management of İSKİ
consists of a chairman and five members. The Mayor of the
Istanbul Metropolitan Municipality is the Chairman of the Board of
Management. Should the Mayor not be present, then the meeting
will be chaired by the General Director. The General Director and
the Deputy General Director who has served the longest are full
members of the Board.
The other three members of the Board are proposed by the
Mayor of the Istanbul Metropolitan Municipality, approved by the
Ministry of the Interior and then appointed. The length of service
of members of the Board is three years, but they may be re-
appointed (Law Number 2560, Article 7).
The Board of Management normally meets weekly on definite
days. The presence of the majority of members is considered
to be a quorum and resolutions are adopted on a majority basis.
Abstentions are not permitted. If votes for and against the
resolution are equal, then the Chairman makes the casting vote
and the side he has supported is considered to have prevailed.
Reasons for the adoption of resolutions are given and those
voting against the resolution are bound to give their reasons for
doing so. Details of the duties of the Board of Management are
set out in the related Law (No: 2560, Article 9).
Controllers: Transactions realized by İSKİ are monitored by
two Controllers who perform this duty throughout their periods of
service. The period of service for controllers is 2 years, and they
may be re-appointed at the end of that period. (Law No: 2560,
Article 10)
General Directorate: The General Directorate consists of
the General Director, Deputy General Directors, Legal Advisors,
the Chairman of the Board of Inspection, Department of Internal
Audit, Heads of Departments, Directors and other sub-directorate
units attached to these above.
The General Director and his Deputies: The General
Director of İSKİ is appointed by the Minister of the Interior,
having been proposed by the Mayor of the Istanbul Metropolitan
Municipality. The qualities sought in General Directors are the
same as those sought in members of the Board of Management.
There is a sufficient number of Deputy General Directors, which
must not exceed 5, to assist the General Director in his duties.
Deputy General Directors are proposed by the General Director
and their appointment takes place with the approval of the Mayor
of the Istanbul Metropolitan Municipality.
26

1.3.3 Hierarchical Structure of İSKİ
The organizational structure of İSKİ displays both vertical and
horizontal differentiations.
Vertical differentiations are the result of vertical differentiation
of the organization in terms of duties and authorities. İSKİ, as a
subsidy of Istanbul Metropolitan Municipality, possesses a 7-tier
organizational structure.
İSKİ has a multi-layered hierarchical structure (General Assembly
and the Auditors were not considered as hierarchical structure
layers within İSKİ’s organizational structure). The 7 layers within
this structure are the Board of Management, General Director,
Deputy General Director, Head of Department, Director of Branch,
Supervisors, Officers and Laborers.
As there are a large number of vertical tiers in the İSKİ hierarchy,
the level of vertical differentiations is considerable. In this case,
the principle of “control area” comes to the fore. ­In this situation,
the principle of “area of control” expresses the number of units or
employees effectively and efficiently managed and controlled by
a manager. The number of junior staff at İSKİ is relatively small.­
This situation results in a vertical organizational structure.
Horizontal differentiation is a result of functional differentiation and
means that an organization becomes more complex horizontally.­
Horizontal differentiation at İSKİ is realized according to the
principle of “functional organization”.­In organization schemes of
this kind, activities of a similar or identical nature are grouped
together and left to the authority of the same unit.
Figure 1.1 Hierarchical Structure of İSKİ
Board of Management
General Director
Deputy General Director
Heads of Departments
Directors
Supervisors
Officers-Laborers
27
I - general information
The Heads of Department at İSKİ answer directly to the Deputy
General Directors. The Internal Auditing Head, Legal Adviser and
the Chairman of the Board of Inspection answer directly to the
General Director. Some directors are answerable to the General
Director, some to their respective Deputy General Directors and
some to their Heads of Department. The General Board, the
Board of Management and the Controllers are not evaluated as
hierarchical tiers in the organizational structure of İSKİ.
The General Board, the Board of Management, the General
Director and his Deputies constitute the top management level of
the organization. In other words, decisions of a strategic nature
are taken at this level and their implementation is monitored.
On the other hand, Heads of Department are classified as middle
management. Thus, decisions of a tactical nature are taken mainly
at this level and their implementation is monitored. Directors and
Supervisors of Services are classified as junior managers, or
first tier management level. Decisions at operational levels are
taken and implemented at this level. The offices of Directors and
Supervisors of Services are at the same time management units
where decisions taken at a higher level are implemented.
The management organs and organizational units which comprise
İSKİ are, in terms of management levels, units at strategic level,
units at tactical level and units at operational level.
Strategic Level: Deals with formation of investment plan and
program, shaping of the budget, strategic plan and performance
program and determination of service policies.
Tactical Level: Within the framework determined at strategic
level, to determine and carry out technical and tactical activities
with regard to performance of services.
Operational Level: Implements decisions made and
instructions issued at strategic and tactical levels.
İSKİ differs from private sector companies with its public utility
aspect, and its attachment to the local government, and its board
of decision being elected by the public distinguishes it from other
public institutions. . The fact that it is autonomous in terms of
finance and administration from the Metropolitan Municipality of
Istanbul makes İSKİ a separate entity with its own revenues and
independent budget.
 1.4 Information and Technological Resources
1.4.1 Data Processing Software List

Table 1.5 Software for Subscriber Systems

Software Description

Customer identification and update forms, UAVT Integration, Actual user identification, e-contract
discovery, installation separation process, application cancellation, Disabled, martyr families and
veterans discount, Internet applications, Request cancellation application form, New contract forms,
Contract KHF transactions, Collateral update, Money return prevention, Money back permission,
Contract Software
Internet application cancellation, Address inquiry, IVC Application information update, Mobile work
order, Work order monitoring, Home-workplace change, Active subscriber number WEB service,
Channel license file description, Channel license record and excavation license difference work
order,
Organization of all responsibilities of users, Mail templates, Sending SMS to Citizens, Free Sitting,
Mobile Work Order Project, Calls update screen, Work order progress payment work, Proposal-
complaint assignment project, Regional valve operation, work order assignment, working with
Customer Relationship
Obase company, Mobile failure recording, Alo 185 call center transport, Installation on physical
Management (CRM)
machines, Optimizing the Calls screen, Sending SMS to Administrators, Feedback study, Executive
follow-up study, İSKİ-İBB Integration, CRM-WEB Integration, Synchronization of requests on AKOM
and central servers, New activity codes and causes of failure
Normal invoice project, Declaration invoice project, additional m3 invoice project, Irregularity Invoice
Project, Card Counter Settlement Invoice Project, Final Account Invoice Project, Objection invoice
project, Group / Metering Group identification project, Unit price definition project, VAT Project,
Accrual Software Mobile accrual project, Subscriber information project, Meter/metering operation tracking project,
Main meter/secondary meter project, Invoice printing project, Company/meter identification project,
Loss/leakage control and preventive working system project, Smart meter and management system
project, Inter-institutional integration projects, Common meter project,
Online collection project, Non-accrued incomes collection project, Refund Project, Environmental
Cleaning Tax (ÇTV) Project, Environmental Contribution Margin (ÇKP) Project, PC-Pos integration
project, Public receivables restructuring project, e-branch collection project, online bank collection
project, authorized payment center application, Online account statement project, Alo 185 call center
collection project, Alo 185 current fax project, Illegal water use project, Contract law collection
Collection Software project, Non-contracted law collection project, deed law collection project, Law code assignment
and removal project, Legal subscriber PC - POS collection project, Contractual debt installment
project, Non-contractual debt installment project, Credit card installment project, Mobile joint pos
project, Contractual debt securities project, Non-contractual debt securities project, Online credit
sales project, Kiosk credit sales project, Authorized payment center credit sales project, Non-billed
ÇTV calculation
Meter reading software, On-off work orders software, CRM work orders software, e-branch, Portal,
İSKİ Mobile application, Warehouse barcode project, İSKİ WEB, İSKİ & İGDAŞ joint reading, e-table,
Internet-Intranet-Projects
General Directorate appointment follow-up, e-branch quick payment, e-government integration,
application form for non-sanitary institutions, mobile tender application,

Table 1.6 In-House System Software

Human Resources Automation, Appointment, PDKS (Staff Attendance Monitoring System),
Worker Payroll, Occupational Health and Safety, Sub-Employer Tracking Program, Social Facility,
Transportation Service Tracking, Directory Program, Tender Specification, Housing Tracking,
Software for Personnel SSI Service Tracking, Name Badge, Visitor Tracking, Food, Training, Authorization, Code Entries,
Menu Security, Tender and Specification, Salary Payments, Employee Personnel Bonus Payments,
Library, Security Visitor Tracking, Dentistry, Specialist Medical Program, Card Program, Nursery,
Subsistence, General Payroll Payments, e-table
General Accounting System, Current Program, Monitoring of Telephone Bills, Advance Payments
Program, Follow-up of Invoices, Guarantees of Security, Cheques/Payment Orders, Consensus
with Banks, Domestic Loans, Domestic Purchasing, Foreign Loans, Foreign Purchasing, Payment
of Electricity and Natural Gas Bills, Depreciation and Re-evaluation, Budget, Environment Cleaning
Accounting Software
Tax, Accounts Plan, VAT-Condensed Declaration, Follow-Up of ETİ-Aluminum Invoices, Follow-Up of
Advance Payment on Letter of Credit and Cost, Follow-Up of Declaration, Follow-Up of Payments for
Staff Meals, Payments for Representation, Moveable Assets, Real-Estate System, Refunds, Follow-
up of Public Sector Organizations, Payments to Hospitals, Unit Expenditures.
Basin, Expropriation, Real Estate Tracking, Social Benefits, Specification Tracking, Technical
Service, Vehicle Tracking System, Sewerage Work Order Tracking, Clean Water, Library, Waste Water
System, Network Automation, DIYOS (Foreign Affairs Management System), Investment Excavation
Service, Parking Card, Pumping Center Maintenance Repair, Housing Maintenance Repair,
Treatment Material Tracking, Canteen, Water Quality System, Telephone-Wireless-Data-Electronic
Materials and Project
Systems, Sound & Visual Systems, Underground Waters, Work Orders for Repair and Maintenance
Management Software
at Treatment Plant (Ömerli), Electromechanical Failure Tracking, Building Maintenance and Repair, ,
Treatment Plants-Materials Stocks (Kağıthane), Waste-Water License, Waste Water Duty Tracking,
Data Processing Failure Tracking, Solid Waste Management, Tender Company, Sea Water, Visitor
Tracking, License Tracking, Support Services BAYS (BWMS), PDYS (Personnel Evaluation System),
Vehicle Maintenance
Information and Investment Electronic Knowledge Management System, ATS-Moneys Owed Monitoring System (MOMS), DTS-
Software Case Follow-up System (CFS), Archive.

2018 ANNUAL REPORT 28

 I - general information

Graphic 1.2 Total Number of Employees Employed in

İSKİ by Years

1.5 Human Resources

4.497
5.000

4.430

4.170
1.5.1 Breakdown of Personnel

3.863

3.687
4.000

3.266
The total number of staff employed at İSKİ is 9.479. The 2.526

2.948

2.867

2.770
people, 27% of the staff working in the Administration is entitled

2.619

2.526
3.000
as officers, 3.687 people, 39% of the staff working in the
Administration is entitled as workers while 3.266 people 34% of

Person
the subcontractors. 2.000

1.000

0 2014 2015 2016 2017 2018

Officer Worker Affiliate Staff

Table 1.7 Distribution of İSKİ Staff in Gender

Officer Worker Affiliate Staff Total
Gender Percentage Percentage Percentage Percentage
Number Number Number Number
(%) (%) (%) (%)
Male 1.758 70 3.268 89 3.017 92 8.043 85
Female 768 30 419 11 249 8 1.436 15
Total 2.526 100 3.687 100 3.266 100 9.479 100

Table 1.8 Age Breakdown of Personnel

Officer Worker Affiliate Staff Total
Age range
Percentage Percentage Percentage Percentage
Number Number Number Number
(%) (%) (%) (%)
20–29 68 3 0 0 309 9 377 4
30–39 816 32 761 21 1.648 50 3.225 34
40–49 761 30 2.044 55 1.169 36 3.974 42
50 + 881 35 882 24 140 4 1.903 20
Total 2.526 100 3.687 100 3.266 100 9.479 100
Note: Age average of officers is 44,5, workers is 45,4, associate personnel is 37,9. The overall age average is 42,76.

Table 1.9 Breakdown of Personnel According to Education

Officer Worker Affiliate Staff Total
Age range Percentage Percentage Percentage Percentage
Number Number Number Number
(%) (%) (%) (%)
Literate 0 0 8 0 60 2 68 0.71
Primary School 38 2 721 20 306 9 1.065 11
Secondary School 86 3 325 9 333 10 744 8
High School 415 16 1.637 44 2.135 65 4.187 44
Associate Degree 522 21 241 6 186 6 949 10
Undergraduate 1.197 48 659 18 239 7 2.095 22
Graduate 262 10 96 3 4 0,12 362 4
PHD 6 0 0 0 3 0,09 9 0.09
Total 2.526 100 3.687 100 3.266 100 9.479 100
Table 1.10 Service Duration of Employees

Personnel Type 0-10 Years 11-20 Years 21-30 Years 31-40 Years 41 +

Officer 763 456 837 454 16

Worker 176 1.761 1.597 152 1
Affiliate Staff 2.366 900 - - -
Total 3.305 3.117 2.434 606 17

29
 1.6 Services Provided
İSKİ operates the water supply and sewerage services of
the Istanbul Metropolitan Municipality and makes all kinds
of investments in accordance with these aims. It meets the
drinking, domestic and industrial water requirements of the city’s
population from surface and underground sources and channels
this water to consumers. İSKİ realizes projects itself, outsources
projects and commissions all projects with the above aims in
mind. The Administration operates the facilities that have been
commissioned according to these projects and performs the
necessary repair and maintenance work.
As some of its water sources lie outside the boundaries of the
province, İSKİ’s area of activity exceeds the service area of the
Istanbul Metropolitan Municipality. The Administration takes
technical, administrative and legal measures to protect the water
sources, seas, lakes, streams, rivers and underground waters
within its area of activity from pollution by sewage and industrial
effluent.
İSKİ acts according to the laws, regulations and instructions in
force in order to protect from pollution the surface water sources
from which potable and domestic water is obtained.
Table 1.11 Investment Realization According to
Years
Amounts of the Unit Prices of the
Years Current Year Year 2018
(million ¨) (million ¨)
Dams, pumping stations, transmission lines, treatment plants,
storage tanks and networks are constructed and operated
by İSKİ to make sure the city receives safe water until the very
corners of it.
Distribution of water and control of this distribution are both
performed by İSKİ. The transmission lines and distribution
networks by means of which water is channeled to the city are
monitored by İSKİ in the electronic environment by means of
the SCADA system, the world’s most advanced technological
infrastructure in this sphere.
İSKİ, which adopted the principle of local management as the
best way of providing high-quality services for the people of
Istanbul, has set up branch directorates all over its service area.
Branch directorates are able to respond more rapidly and to
provide better services to the public as far as water supply and
sewerage are concerned.
İSKİ builds and operates wastewater networks, treatment
plants, pumping stations, collectors and sea outfalls required for
collection and disposal of wastewater in environmentally friendly
ways.
Floods risk maps are generated and stream reclamation tasks are
conducted to prevent flooding in streams. Furthermore, streams
are periodically cleaned and dredged alongside maintenance
works.

2014 1.884 2.757

2015 1.849 2.520

2016 2.172 2.754

2017 2.085 2.402

2018 2.810 2.810

2018 ANNUAL REPORT 30

 I - general information

1.6.1 Information Regarding Potable Water Services

Table 1.12 Existing Potable Water Resources

Year Yield
Name of the Resource
Commissioned (million m3/year)
Elmalı I & II Dams 1893 – 1950 15
Terkos Dam 1883 142
Alibeyköy Dam 1972 36
Ömerli Dam 1972 220
Darlık Dam 1989 97
Büyükçekmece Dam 1989 100
Yeşilvadi Regulator 1992 5
Istranca Dams (Düzdere, Kuzuludere, Büyükdere, Sultanbahçedere,
1995-1997 75.2
Elmalıdere)
Water Wells 1996-2007 25.7
Kazandere Dam 1997 100
Sazlıdere Dam 1998 55
Pabuçdere Dam 2000 60
Yeşilçay Regulator 2003 145
Melen Regulator I 2007 268
Melen Regulator II 2014 307
Weirs 1620-1839 2.5
Grand Total 1.653,4

Table 1.13 Existing Potable Water Treatment Plants

Year Capacity
Name of the Plant Description
Commissioned (m3/day)

Orhaniye 1972 Existing 300,000

Orhaniye 1995 Capacity Enhancement 200,000
Ömerli Muradiye 1995 New Facility 320,000

Osmaniye 1997 Renewal 220,000

Emirli 2001 New Facility 500,000
Çelebi Mehmet 1972 Existing 378,000
Kâğıthane Yıldırım Bayezid 1996 Renewal 280,000
Yıldırım Bayezid 1996 Capacity Enhancement 70.000
Büyükçekmece Büyükçekmece 1989 Existing 400,000
Elmalı Elmalı 1994 Renewal 50.000
Fatih Sultan Mehmet 1998 New Facility 420,000
İkitelli
II.Bayezid 2004 New Facility 420,000
Taşoluk 2006 New Facility 50.000
Cumhuriyet 2012 New Facility 720,000
Çatalca İhsaniye 2018 New Facility 11.000
Silivri Hallaçlı 2018 New Facility 22.000
Other (7) Şile, Ağva, Bıçkıdere, Danamandıra, Hacıosman, Yalıköy, Esenceli 67.860
Total 4.428.860

31
 Table 1.14 Average Daily Amount of Water Supplied to the City from Treatment Plants
Water provided Water provided in Water provided Water provided in Water provided
Facility Name in 2014 2015 in 2016 2017 in 2018
(m3/year) (m3/year) (m3/year ) (m3/year) (m3/year)

Ömerli 394.771.455 379.259.321 410.486.185 404.079.696 400.658.549

Elmalı 1.107.564 7.331.002 58.338 0 2.594.143
Şile 2.152.375 2.250.820 2.468.999 2.671.526 3.090.014
Ağva 1.626.486 1.530.563 1.464.136 1.535.830 1.523.632
Bıçkıdere 277.667 204.596 243.676 302.264 318.540
Kâğıthane 117.661.965 165.733.205 122.425.674 126.063.731 123.693.422
Hacıosman 44.778 192.879 147.823 138.480 157.460
Taşoluk 10.954.782 11.937.152 12.955.958 15.171.186 16.614.090
İkitelli 174.858.324 183.127.655 178.774.373 190.771.573 197.371.487
Büyükçekmece 50.783.703 100.223.284 61.226.323 70.610.667 83.398.649
Danamandra 2.147.474 2.044.565 1.931.230 2.224.007 1.923.406
Gümüşyaka-Silivri 9.052.244 9.103.548 7.884.252 8.162.597 7.468.939
Çatalca Wells 2.681.461 1.791.812 2.079.960 2.066.784 1.830.325
Yalıköy 1.092.722 977.554 1.055.266 1.443.045 1.670.065
Cumhuriyet 155.235.577 99.447.448 195.420.434 195.399.793 198.652.610
Grand Total 924.448.577 965.155.404 998.622.627 1.020.641.179 1.040.965.331

Table 1.15 Monthly Average Distribution of Water Supplied to the City

2014 2015 2016 2017 2018
Months 3 3 3 3 3
(m /day) (m /day) (m /day) (m /day) (m /day)
January 2.404.118 2.485.572 2.587.305 2.637.306 2.716.501
February 2.387.281 2.425.431 2.555.664 2.625.530 2.703.272
March 2.380.197 2.434.161 2.553.124 2.619.834 2.718.509
April 2.430.295 2.472.557 2.678.012 2.602.678 2.807.971
May 2.567.238 2.674.352 2.740.361 2.820.665 2.915.116
June 2.667.333 2.749.059 2.934.439 2.900.266 3.027.697
July 2.738.872 2.853.334 2.935.875 3.005.715 3.067.409
August 2.685.855 2.898.667 2.960.434 2.961.113 3.012.977
September 2.607.174 2.802.772 2.825.553 2.920.997 2.935.100
October 2.508.619 2.653.650 2.756.585 2.810.140 2.802.055
November 2.511.462 2.646.228 2.693.407 2.805.426 2.773.769
December 2.493.061 2.617.195 2.698.591 2.747.258 2.733.162

Annual Average 2.532.736 2.644.261 2.728.477 2.796.277 2.851.960

Table 1.16 Highest Amount of Daily Water Uses in the Last Five Years
2014 2015 2016 2017 2018
Date 3 3 3 3 3
(m /day) (m /day) (m /day) (m /day) (m /day)

14.06.2018 3.307.746
26.07.2017 3.154.150
24.06.2016 3.154.233
12.08.2015 3.020.923
27.06.2014 2.948.329

2018 ANNUAL REPORT 32

 Map 1.1 Water Resorces and Water Treatment Plants

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Şil

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SAZLIDERE
ALİBEYKÖY

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BÜYÜKÇEKMECE

kçek
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KÜÇÜKÇEKMECE

Bü
mece
Existy Water Treatment Plants

Outgoing Water Treatment Plants

I - general information
 Table 1.17 Existing Potable Water Network Length in Each District (m)

N District Ductile Iron Steel Other Total

1 Adalar 95.660 -  2.300 97.960

2 Arnavutköy 939.083 1.250 2.850 943.183
3 Ataşehir 402.248  -  - 402.248
4 Avcılar 393.836 -  12.600 406.436
5 Bağcılar 534.000 50.000 -  584.000 Table 1.18 Length of Existing
Transmission Lines in
6 Bahçelievler 366.000 -  -  366.000 Diameters
7 Bakırköy 211.437 25 4.181 215.643
Diameter Total
8 Başakşehir 630.997 -  25.522 656.519 (mm) (m)

9 Bayrampaşa 227.059 2.498 1.941 231.498 400 414.975

10 Beşiktaş 197.790 13.018 9.158 219.966 430 6.441

450 16.191
11 Beykoz 750.048   930 750.978
500 266.201
12 Beylikdüzü 539.289 27.202 9.232 575.723
600 264.870
13 Beyoğlu 218.998 24 1.038 220.060
630 5.189
14 Büyükçekmece 725.977 74.865 79.340 880.182
700 120.378
15 Çatalca 670.766 631 18.489 689.886 800 176.816
16 Çekmeköy 381.016 -  650 381.666 900 129.874
17 Esenler 260.104 6.596   266.700 1.000 222.304

18 Esenyurt 589.344  - -  589.344 1.200 158.396

1.400 57.497
19 Eyüpsultan 433.427 128.340 1.270 563.037
1.600 71.593
20 Fatih 432.800 -  -  432.800
1.800 81.622
21 Gaziosmanpaşa 285.949 -  -  285.949
1.850 7.609
22 Güngören 177.676 -  4.078 181.754
2.000 12.500
23 Kadıköy 382.382  - 2.800 385.182 2.200 178.145
24 Kâğıthane 345.390 -  -  345.390 2.500 158.332
25 Kartal 414.110 -  136 414.246 2.700 2.585

26 Küçükçekmece 546.951 32.419 2.560 581.930 2.900 2.446

3.000 190.876
27 Maltepe 445.061 -  409 445.470
3.500 312
28 Pendik 840.655  - -  840.655
4.000 24.210
29 Sancaktepe 526.526 -  2.350 528.876
4.500 17.236
30 Sarıyer 631.678 61.445 68.740 761.863
Open Sewerage 15.728
31 Silivri 957.502 55.724 118.872 1.132.098 Total 2.602.326
32 Sultanbeyli 518.777 -  2.000 520.777
33 Sultangazi 384.278 11.932 1.500 397.710
34 Şile 576.018  - 71.700 647.718
35 Şişli 185.100 209 13.471 198.780
36 Tuzla 610.457  - 3.100 613.557
37 Ümraniye 750.840 -  7.705 758.545
38 Üsküdar 423.927  - 6.004 429.931
39 Zeytinburnu 190.343 8.200 2.985 201.528

 Total 18.193.499 474.378 477.911 19.145.788

2018 ANNUAL REPORT 34

 I - general information

Table 1.19 Potable Water Table 1.20 Drinking Water

Transmission Line Transmission Line
Length by Years Length by Years
Year (km) Year (km)

2014 60 2014 311

2015 56 2015 305

2016 116 2016 291

2017 65 2017 187

2018 65 2018 270

Table 1.21 Length Distribution and Pipe Type of Transmission Lines by Years
Open
Steel + DF PSCP Font HDPE Tunnel SCPC CLT SCPSCP ACP GRPP Gallery Total
Years channel
(m) (m) (m) (m) (m) (m) (m) (m) (m) (m) (m) (m)
(m)

2014 2.221.520 58.539 1.552 26.005 27.721 5.795 8.326 39.147 16.845 38.373 15.728 0 2.459.551
2015 2.255.782 58.539 1.552 26.005 27.721 5.795 8.326 39.147 16.845 38.373 15.728 0 2.493.813
2016 2.261.639 53.625 1.552 26.005 27.721 5.795 8.326 39.147 16.845 38.373 15.728 0 2.494.756
2017 2.326.711 7.747 1.552 34.916 29.203 5.795 8.326 41.305 17.775 38.373 15.728 0 2.527.431
2018 2.399.468 12.086 1.552 34.281 27.637 5.795 8.326 41.305 17.775 38.373 15.728 0 2.602.326

D.F. : Ductile Font

GRPP: Glass Reinforced Polyethilene Pipe
PSCP : Pre Stressed Concrete Pipe
SCPC: Steel Coated Concrete Pipe
HDPE : High Density Polyethylene Pipe
CLT : Concrete Lined Tunnel (Bosphorus Tunnel)
ACP : Asbestous Cement Pipe

35
 1.6.2 Information on Wastewater Services
Table 1.22 Wastewater Treatment Plants
Commissioning Capacity
Facility Name
Date (m3/day)
1 Ambarlı Ww. Advanced Biological Treatment Plant 2012 400.000
2 Ataköy Ww. Advanced Biological Treatment Plant 2010 - 2018 600.000
3 Arnavutköy Ww. Advanced Biological Treatment Plant 2000 1.730
4 Çanta Advanced Biological Ww. Treatment Plant 2016 52.000
5 Silivri Advanced Biological Ww. Treatment Plant 2016 36.500
6 B.Çekmece Advanced Biological Ww. Treatment Plant 2016 132.500
7 Selimpaşa Advanced Biological Ww. Treatment Plant 2016 70.000
8 Silivri Gümüşkaya Biological Ww. Treatment Plant 2007 3.300
9 Çatalca Akalan Wastewater Biological Treatment Plant 2008 400
10 Çatalca Belgrat Wastewater Biological Treatment Plant 2008 120
11 Çatalca Kestanelik Wastewater Biological Treatment Plant 2010 500
12 Çatalca Örcünlü Wastewater Biological Treatment Plant 2010 250
13 Çatalca Yazlık Biological Treatment Plant 2012 250
14 Çatalca Subaşı Wastewater Biological Treatment Plant 2012 500
15 Çatalca Çanakça Wastewater Biological Treatment Plant 2010 500
16 Çatalca İzzettin Wastewater Biological Treatment Plant 2010 500
17 Çatalca Oklalı Biological Treatment Plant 2011 500
18 Arnavutköy Boyalık Biological Treatment Plant 2011 250
19 Çatalca İhsaniye Wastewater Biological Treatment Plant 2011 500
20 Çatalca Başakköy Wastewater Biological Treatment Plant 2010 250
21 Silivri Beyciler Biological Ww. Treatment Plant 2013 1.000
22 Çatalca Binkılıç Wastewater Biological Treatment Plant 2014 1.000
23 Çatalca Çiftlik Wastewater Biological Treatment Plant 2014 1.000
24 Arnavutköy Karaburun Biological Treatment Plant 2014 2.000
25 Çatalca Karaca Wastewater Biological Treatment Plant 2014 1.000
European Side

26 Çatalca Yalı Wastewater Biological Treatment Plant 2014 1.000

27 Silivri Değirmenköy Biological Ww. Treatment Plant 2014 2.000
28 Silivri Sayalar Biological Ww. Treatment Plant 2014 500
29 Silivri Çayırdere Biological Ww. Treatment Plant 2014 500
30 Çatalca Hallaçlı Biological Treatment Plant 2014 500
31 Silivri Büyükçavuşlu Biological Ww. Treatment Plant 2018 1.000
32 Silivri Kadıköy Biological Ww. Treatment Plant 2018 800
33 Silivri Danamandıra Biological Ww. Treatment Plant 2014 500
34 Çatalca Aydınlar Biological Treatment Plant 2014 500
35 Çatalca Gümüşpınar Biological Treatment Plant 2014 500
36 Çatalca Karamandere Wastewater Biological Treatment Plant 2014 500
37 Sarıyer Zekeriyaköy Biological Ww. Treatment Plant 2016 4.000
38 Çatalca Çakıl Wastewater Biological Treatment Plant 2016 1.000
39 Çatalca İnceğiz Wastewater Biological Treatment Plant 2016 1.000
40 Arnavutköy Dursunköy Biological Treatment Plant 2016 500
41 Çatalca Dağyenice Biological Ww. Treatment Plant 2016 500
42 Çatalca Hisarbeyli Biological Treatment Plant 2016 500
43 Çatalca Örencik Biological Treatment Plant 2016 500
44 Çatalca Gökçeali Biological Treatment Plant 2016 500
45 Çatalca Elbasan Biological Treatment Plant 2016 500
46 Çatalca Ovayenice Wastewater Biological Treatment Plant 2016 500
47 Arnavutköy Yassıören Biological Treatment Plant 2018 250
48 Arnavutköy Baklalı Biological Treatment Plant 2018 250
49 Silivri Akören Biological Ww. Treatment Plant 2016 500
50 Silivri Cezaevi Biological Ww. Treatment Plant 2018 6.000
51 Eyüpsultan Akpınar Biological Ww. Treatment Plant 2018 250
52 Yenikapı Wastewater Pretreatment Plant 1988 864.000
53 Baltalimanı Wastewater Pretreatment Plant 1997 625.000
54 Küçükçekmece Wastewater Pretreatment Plant 2003 354.000

2018 ANNUAL REPORT 36

 I - general information

Table 1.22 Wastewater Treatment Plants

Commissioning Capacity
Facility Name
Date (m3/day)
55 Tuzla Advanced Biological Ww. Treatment Plant 1998-2009 250.000

56 Paşaköy Ww. Advanced Biological Treatment Plant 2000-2009 200.000

57 Şile Geredeli Village Biological Ww. Treatment Plant 2013 250
58 Şile Kabakoz Village Biological Ww. Treatment Plant 2013 250
59 Şile Sofular Village Biological Ww. Treatment Plant 2013 250
60 Şile Alacalı Village Biological Ww. Treatment Plant 2013 250
61 Şile Doğancalı Village Biological Ww. Treatment Plant 2013 500
62 Şile Kurnaköy Village Biological Ww. Treatment Plant 2013 250
63 Beykoz Cumhuriyet Village Biological Ww. Treatment Plant 2013 500
64 Şile Üvezli Village Biological Ww. Treatment Plant 2013 250
65 Şile Satmazlı Village Biological Ww. Treatment Plant 2013 500

66 Şile Şuayipli Village Biological Ww. Treatment Plant 2013 250

67 Şile Değirmençayırı Village Biological Ww. Treatment Plant 2013 250

68 Çekmeköy Ömerli Biological Treatment Plant 2008 500
Asian Side

69 Şile Ağva Advanced Biological Ww. Treatment Plant 2010 - 2018 8.000
70 Şile Kömürlük Village Biological Ww. Treatment Plant 2008 125
71 Şile Sahilköy Village Biological Ww. Treatment Plant 2011 500
72 Şile İmrenli Village Biological Ww. Treatment Plant 2012 250
73 Şile Karakiraz Village Biological Ww. Treatment Plant 2012 250
74 Çekmeköy Koçullu Biological Treatment Plant 2012 500
75 Şile Kervansaray Biological Ww. Treatment Plant 2012 500
76 Şile Yeniköy Biological pack Wastewater Treatment Plant 2008 200
77 Beykoz Öğümce Biological pack Wastewater Treatment Plant 2010 200
78 Şile Oruçoğlu Artificial Wetland Treatment Plant 2009 125
79 Çekmeköy Hüseyinli Biological Treatment Plant 2013 2.000
80 Çekmeköy Reşadiye Village Biological Treatment Plant 2013 2.000
81 Beykoz Poyraz Köy Biological pack Wastewater Treatment Plant 2017 250
82 Küçüksu Wastewater Pretreatment Plant 2004 640.000
83 Şile Kumbaba Wastewater Pretreatment Plant 2008 46.000
84 Kadıköy Wastewater Pretreatment Plant 2003 833.000
85 Üsküdar Wastewater Pretreatment Plant 1992 77.760
86 Paşabahçe Wastewater Pretreatment Plant 2009 575.000

Total 5.815.260

37
 ISTRANCALAR

B D
YALIKÖY

GD
GB
G
BİNKILIÇ KARACAKÖY
ORMANLI
BİYOLOJİK A.A.T

BELGRAT
TEKİRDAĞ AYDINLAR KARAMANDERE

HİSARBEYLİ
ÇİFTLİKKÖY
TERKOS BARAJI

BAŞAKKÖY

GÜMÜŞPINAR ÖRENCİK
HALLAÇLI ÇATALCA KARABURUN
SAYALAR DANAMANDIRA

YAZLIK
ÇAYIRDERE TERKOS

AKPINAR

DAĞYENİCE
BAKLALI
BOYALIK
ARNAVUTKÖY
AKALAN ÇANAKÇA
İHSANİYE
KESTANELİK
BÜYÜKÇAVUŞLU BEYCİLER
OKLALI YASSIÖREN
EYÜP

SUBAŞI ÖRCÜNLÜ DURSUNKÖY

SİLİVRİ
ZEKE
GÖKÇEALİ
AKÖREN İNCEĞİZ SAR

İZZETTİN
BÜYÜKKILIÇLI
KADIKÖY
ELBASAN B
SAZLIDERE
BARAJI
ALİBEYKÖY
BAŞAKŞEHİR SULTANGAZİ
ÇAKIL BARAJI

SİLİVRİ
DEĞİRMENKÖY CEZAEVİ SİLİVRİ BÜYÜKÇEKMECE
ÇANTA GÖLÜ HALİÇ KAĞITHANE
OVAYENİCE DENİZ SUYU TERFİ MERKEZİ

GAZİOSMANPAŞA BAL
GÜMÜŞYAKA
SELİMPAŞA ESENLER
ŞİŞLİ

BAYRAMPAŞA
ESENYURT BAĞCILAR

BÜYÜKÇEKMECE
BEYOĞLU

AVCILAR KÜÇÜKÇEKMECE

WASTEWATER TREATMENT PLANT BÜYÜKÇEKMECE

GÜNGÖREN
YENİKAPI FATİH
KÜÇÜKÇEKMECE
GÖLÜ BAHÇELİEVLER ÜSKÜ
EXIST WASTEWATER TREATMENT PLANT BEYLİKDÜZÜ ZEYTİNBURNU
AMBARLI
YENİKAPI
BAKIRKÖY
OUTGOING WASTEWATER TREATMENT PLANT ATAKÖY

KÜÇÜKÇEKMECE

2018 ANNUAL REPORT 38

 I - general information

Map 1.2 Wastewater Treatment Plants

0
24
S

8
210 180

7 6

KURNAKÖY
ERİYAKÖY POYRAZKÖY
SAHİLKÖY SOFULAR
RIYER
DOĞANCALI
KARAKİRAZ ALACALI ŞUAYİPLI
BEYKOZ
KUMBABA
ÖĞÜMCE SATMAZLI
KABAKOZ İMRENLİ
ŞİLE
BALTALİMANI
CUMHURİYET AĞVA

HÜSEYİNLİ ÜVEZLİ YENİKÖY

PAŞABAHÇE
KOÇULLU
LTALİMANI REŞADİYE KERVANSARAY GEREDELİ
ELMALI DARLIK
BARAJI BARAJI
BEŞİKTAŞ
ÖMERLİ KÖMÜRLÜK
KÜÇÜKSU ÇEKMEKÖY
ÖMERLİ
BARAJI
ORUÇOĞLU

ÜSKÜDAR

ÜMRANİYE

ÜDAR
KADIKÖY
SANCAKTEPE
PAŞAKÖY
ATAŞEHİR

KADIKÖY
DEĞİRMENÇAYIRI
SULTANBEYLİ
CUMAYERİ

MALTEPE PENDİK
ÇİLİMLİ
DÜZCE YIĞILCA
GÖLYAKA
KAYNAŞLI
KOCAELİ
KARTAL

TUZLA

ADALAR

TUZLA

39
TUZLA
 Table 1.23 Existing Wastewater Network Length in Table 1.24 Wastewater Channel Manufacturing in
Each District (m) Years (km)
Non- Year Length
Technical
N District Technical Total
Channel 2014 333
Channel
1 Adalar 39.989 21.143 61.132 2015 338
2 Arnavutköy 734.158 5.000 739.158
2016 336
3 Ataşehir 415.128 9.565 424.693
2017 398
4 Avcılar 263.166 50.000 313.166
5 Büyükçekmece 446.917 63.083 510.000 2018 494
6 Bahçelievler 320.000 0 320.000
Table 1.25 Tunnel, Collector and Manhole Information
7 Bayrampaşa 184.139 0 184.139 (m)
8 Bağcılar 485.000 0 485.000 Total Total
Length Manhole
9 Bakırköy 186.321 0 186.321 Length Manholes
(m) (Number)
(m) (Number)
10 Başakşehir 517.773 7.000 524.773
Asian Side 407,166 8.932
11 Beşiktaş 229.941 897 230.838 Collector 1.140.398 24.355
European
12 Beykoz 627.381 3.200 630.581 733,232 15.423
Side
13 Beylikdüzü 361.936 38.064 400.000 Asian Side 56.131 134
Tunnels European 201,077 331
14 Beyoğlu 194.517 3.650 198.167 144,946 197
Side
15 Çatalca 402.228 7.619 409.847
16 Çekmeköy 305.104 2.150 307.254
17 Esenler 254.630   254.630
18 Esenyurt 277.102 227.497 504.599 1.7 Management, Internal Control And
19 Eyüpsultan 351.495 5.962 357.457 External Audit System
20 Fatih 394.599 0 394.599 1.7.1 Management
21 Gaziosmanpaşa 289.825 3.000 292.825 With Amendment No: 3009 (dated 23.05.1984) made to Law No:
2560 (dated 20.11.1981), the General Directorate of İSKİ was set
22 Güngören 165.129 0 165.129
up in accordance with the “Articles of Association Relating to the
23 Küçükçekmece 487.164 2.064 489.228 Establishment of the General Directorate of the Istanbul Water
and Sewerage Administration.”
24 Kadıköy 323.645 37.560 361.205
The way in which İSKİ is managed is described in “Section II –
25 Kâğıthane 319.500 1.500 321.000 Management” of its Articles of Association. Management is
26 Kartal 407.089 3.844 410.933 realized as follows:
27 Maltepe 386.963 5.170 392.133 Organs:
28 Pendik 714.840 2.580 717.420
Article 3 - Management of İSKİ is realized by the following organs:
29 Sancaktepe 454.692 850 455.542
• General Board,
30 Sarıyer 647.417 7.213 654.630 • Board of Management,
31 Silivri 788.106 197.558 985.664 • Controllers,
• General Directorate.
32 Sultanbeyli 498.560 2.000 500.560
33 Sultangazi 406.710 0 406.710 1.7.2 Internal Control System
34 Şile 361.951 55.500 417.451 The Public Financial Management and Control Law no. 5018
35 Şişli 184.331 1.550 185.881 regulates topics including financial transparency, accountability,
strategic planning, performance-based budget making, multi-
36 Tuzla 541.930 1.000 542.930 annual budget making, internal control and internal auditing
37 Ümraniye 750.121 4.926 755.047 as basic factors of the new financial management and control
system.
38 Üsküdar 414.693 12.129 426.822
Internal control system requires independent internal system and
39 Zeytinburnu 188.420 0 188.420 independent external inspection of internal control system with
its effective and transparent financial management and control
 Total 15.322.610 783.274 16.105.884 structure.
Internal control system includes internal control, preliminary
financial control and internal auditing.

2018 ANNUAL REPORT 40

 I - general information

Figure 1.2 Internal Control System • Undertaking documents and contract drafts,
• Allowance transfer transactions,
• Staff classification charts,
• Transportation card lists,
SENIOR EXECUTIVES • Side payment charts.

1.7.2.3 Internal Auditing

Financial Expenditure
External Internal auditing the act of providing independent and objective
Expenditure Auditing
Services
Units Units assurance and consultancy to conduct guidance and evaluation
Unit on whether the resources is managed within guidelines of
economy, productivity and efficiency to add value and develop
Preliminary
Financial
activities.
Control
These activities are conducted in line with generally approved
INTERNAL CONTROL standards with systematic, continuous and disciplined approach
evaluate and develop efficiency of risk management of financial
activities as well as management and control structures.
1.7.2.1 Internal Control
Internal control is a management tool providing sufficient and 1.7.3 External Auditing
reasonable guarantee on issues of economic and efficient use of External Auditing in the administration is conducted by the Court
public resources in line with the objectives of an administration, of Accounts and Civil Inspectors Office of Ministry of Interior
relevance of business and operations to regulations, generation
of regular, timely and safe information on activities, protection Affairs.
of administrative assets and prevention of corruption and
irregularities. It is a dynamic process that includes not only the 1.7.3.1 Commissioners of Audits
control activities, but also organizational structure, functioning,
This auditing, considering the internationally recognized auditing
duties, responsibilities and authorization of the utility, covering
decision making processes where all staff takes roles. standards, conducts;

Contributions of all managers and administrative staff should a) Taking the accounts and related documents of the
be taken under the leadership of senior executives on issues administration as basis, identifies whether the reliability of
concerning the establishment, operation, monitoring, evaluation financial charts, financial transactions related to utilities incomes
and taking necessary measures on time. . The internal control and expenditures and any such related legal regulations,
system should be subject to constant monitoring and evaluation
b) Decides whether resources of the public utility has been
to remove design and implementation provide reasonable
efficiently and economically, measures activity outcomes and
assurance.
evaluates them in terms of performance.
Figure 1.3 Definition of Internal Control 1.7.3.2 Civil Inspection of Ministry of Interior
Internal Control (Law 5018, article 55) Affairs
Civil inspections include auditing and inspections of activities,
objectives of the transactions and accounts of unions, ventures and administrations
In line with administration Pre-defined
policies The regulation established through particular laws or administrations under the
Ministry of Interior Affairs, administrations, province and district
administrations, central units and subsidiaries of Ministry of
Interior Affairs as well as local administrations and subsidiaries.
conduct activities in economic
and productive ways
In order to
Protect to assets and resources To conclude, the aforementioned Internal Control system and
Keep proper records of accounting
Make timely and safe financial external auditing is continuously conducted in line with the
information management
regulation and related agendas in our administration.

organization
management Internal
Covering established auditing
by the administration processes

Other

C
Matters
As a unity of all financial and other types of control.

1.7.2.2 Preliminary Financial Control

This is the control conducted to provide efficient and economic
use of resources and to evaluate the relevance of financial
decisions and operations related to income, expenditure, asset
and liabilities of the administration to İSKİ budget, budget
organization, available allowances, detailed expenditures
program, financing program, central management regulation According to Article 5 of Law No: 2560 regarding İSKİ, which was
principles and other financial regulation principles by expenditure amended by Law No: 3009, the following arrangement was made
units and Financial Services Department. with regard to the principle governing the meetings and work of
Duties of preliminary financial control within the responsibility the General Board:
of the administration are conducted by expenditure units and
Article 5: The Council of the Istanbul Metropolitan Municipality,
Financial Sservices Department.
as the General Board of İSKİ, shall meet in May and November of
Financial Decisions and Operations Subject to Preliminary each year with a special agenda in order to debate the authorities
Financial Controls: and duties set out in the Law and adopt resolutions relevant to it.

41
II- Aims and Objectives
A- Aims and Objectives of the Administration
B- Fundamental Policies and Priorities

42
43
 A-Aims and Objectives of the Administration

Focus Areas

Openness
Sustainable Environmental to Innovation and
Service Awareness Development

Tastier Sustainable
Potable Water Efficiency Financial
Structure

Stakeholder
(Commitments to
Stakeholders)

Stratejic
Aims
1
Ensuring Continuity
of Water Supply 1.1
Developing 1.3
alternative water Managing
resources water resources
1.2 efficiently
Providing
healthy potable
water

Stratejic
Objectives

2
Contributing to
Sustainable
Environment 2.1 2.5
2.3
Extending the Protecting water Increasing
Use of Recovered basins 2.4 Renewable
Water 2.2 Protecting Energy Use
Contributing to historical water
public health structures and
and environment maintaining their
protection sustainability

3
Improving Service
and Increasing
Customer Satisfaction
3.3
3.1 Promotion of
Increasing potable İSKİ
service level 3.4
water efficiently Increasing water
3.2 drinkability and
Providing service ensuring
continuity continuous
quality

2018 ANNUAL REPORT 44

 I - general information

Organizational Resource
Development Management
(Operational Exellency (Efficient and Effective
& Staff Management of
Development) Resources)

4 6
Being an Innovative and Efficient and Effective
Leading Organization Management of Resourc-
Open to Development es
4.1
Contributing 6.1 6.3
to development Efficient Reducing
of institutional management water loss
culture 4.2 of incomes
Contributing to 6.2
development Efficient
of institutional management
capacity of expenditures

5 Developing and 7 Efficient Management

Strengthening Relations of Risks and
with Institutional Developing Adapta-
Stakeholders 5.1 tion Management 7.1
Strengthening
institutional Expanding
capacity through professional
innovative health and 7.2
co-operations safety systems Expanding
strategy and risk -
oriented
working
approach

45
 B- Fundamental Policies and Priorities

Being the Leading

Institution Open
to Continuous
Development
İSKİ is the oldest and largest water and sewage administration in Turkey. By
serving Istanbul, which is one of the most important cities of not only Turkey
but also Europe and the Middle East, ISKI bears the responsibility to be a leader
institution both at national and international levels.
To act strategically, to be open to development and to be an example is one of
the basic conditions of leadership. For this reason, ISKI aims not only to follow
developments, but also to be an institution that directs developments and creates
change.

Taking Strength
from the Water
Civilization of
Istanbul
Boasting a deep-rooted history, Istanbul has been
among the largest and most important cities of
the world for thousands of years. With its unique
geographical location, it has been the meeting
point of western and eastern civilizations and
served as the capital of three empires. The city
possesses an irreplaceable historical and cultural
heritage.
An integral part of Istanbul’s original identity is
the “water civilization” which has been alive for
hundreds of years. Water bodies constructed
during the Byzantine and Ottoman periods are each
monuments of art. Reservoirs, aqueducts, cisterns,
fountains and public baths are great reflections of
the high level of this water civilization.
The Ottoman period can be considered as the
golden age of this civilization. The city was called
the “Garden of Eden” by western architects even
in early 20th century with the sanitation, good
condition and green space it has owned.
Taking power from Istanbul’s water civilization is
possible with the preservation, development and
survival of the city’s unique heritage. This aspect
of İSKİ’s vision is a guide for all areas in which
the organization operates. İSKİ managers and
staff as well as the people of İstanbul act with the
conscious of the responsibility from the heritage
they inherit from the past.

2018 ANNUAL REPORT 46

 I - general information

Taking People
and the
Environment
into Center Water is the essential factor of all living things.
in Water In this respect, water is seen as a fundamental
Management right. In Istanbul, one of the most important
metropolises of the world, the basic duty of ISKI
is to meet the water right of people.
Besides seeing water as a human right, water
supply and use of water equipment that fits
sanitation standards is also crucial. Enabling
tap water taken from natural resources and
processed through various stages to make it
potable with no concern on human health is the
sustainable objective.
Therefore, İSKİ has to act considering the water
as a human right and has to be provided to
everyone in proper conditions and in a healthy
manner.
İSKİ is also responsible for enabling disposal
of wastewater without breaking the ecological
balance, without forming pollutants that are
permanent in the air, water and soil and without
damaging the environment as well as conducting
the required inspections to this end.

Maintaining
High Service
Quality

İSKİ considers the production and supply of water as a public service, which is important
for all the living, and adopts customer satisfaction and quality service as a basic principle.
Both customer services and water / wastewater network services are basically handled
by Branch offices that are the closest entities to public in terms of water service.
Maintaining and increasing service quality in all related areas is İSKİ’s main objective.

47
 Discharging
and Reusing
Wastewater
without any
Damage to
In order to live in a safer and healthier environment, the environment has to be
Environment protected, developed and rehabilitated. The leading factor that is polluting the
environment today is wastewater.
Wastewater discharged to water resources such as sea, lake and river plays an
important role in the pollution of these resources. Therefore, it needs to be treated
with the latest technology in treatment plants to be let into receiving environments
and be reused.
The use of wastewater recovered by treatment in park and garden irrigation and
industry should be expanded.

Protecting
Water
Resources
Water is a scarce resource. Since our
country is not rich in water resources, the
importance of existing water resources
is even more crucial. Factors such as
industrialization, distorted construction,
widespread use of chemical products
and similar factors increase the pollution
pressure on water resources.
Both external stakeholders and internal
stakeholders regard the protection of water
resources as one of their top strategic
priorities. Because, if the pressure of
pollution on water resources continues
in this way, there is a concern that it will
not be possible to find potable water in the
coming years.
From this point of view, it is emphasized
that İSKİ has important duties in the
protection of water resources and that
water resources should be protected by
mobilizing all possible means.

2018 ANNUAL REPORT 48

 I - general information

Providing New
Water Resources

Global warming, drought and

increase in consumption bring
along the risk of water shortage
to Istanbul as it does for many
places around the globe.
Considering the increasing
population and urbanization
trend in Istanbul, İSKİ has to
develop and improve the existing
water reservoirs while finding
new ground and underground
water resources.
Identifying usable water
resources besides Melen Project
and enabling its imminent use is
a crucial priority for İstanbul.

Providing
Quality Water
to People

Quite different from many global cities, Istanbul has quality potable water. Water
from İSKİ’s clean water treatment plants fits the European standards, even of
better quality.
Maintaining the quality of water from the treatment plants onto the taps is among
the top priorities of İSKİ. Therefore, the demand to bottled water shall decrease
as the life quality of people in Istanbul shall benefit from the changing trend.

49
50
III- Information and Evaluation of
Activities
A- Financial Information
B- Performance Information

51
 A-Financial Information
3.1 Budget Implementation Results
Table 3.1.1 Budget Expenditures at the Level of Functional and Economic Classification in 2018
Government
Premium Purchases Of
Personnel Interest Current Capital Capital Loans
Expenses to Goods and Total
Expenses Expenses Transfers Expenditures Transfers Granted
Explanation Social Security Services (¨)
(¨) (¨) (¨) (¨) (¨) (¨)
Institutions (¨)
(¨)

01 General Public Services 133.661.233 25.630.054 369.173.528 305.601 900.239.342 52.465.853 58.167 614.029.305 2.095.563.083

05 Environmental
Protection Services 45.542.190 8.449.489 193.864.656 0 0 1.151.819.493 0 0 1.399.675.828

06 Housing and Social

Welfare Services 433.343.368 88.217.500 1.140.323.235 0 0 1.605.651.991 0 0 3.267.536.094

Total 612.546.791 122.297.043 1.703.361.419 305.601 900.239.342 2.809.937.336 58.167 614.029.305 6.762.775.004

Table 3.1.2 Economic Classification of Revenues for 2018 (Schedule B)

Economic
Account Budget Realization Realization Rate
Type of Budget Revenue
Code Code 1 Code 2 (¨) (¨) (%)

800 03 Enterprise and Ownership Revenues 5.651.370.000 5.639.004.382 100

800 04 Special Revenues With Donations and Aid 2.100.000 0 0

800 05 Other Revenues 794.320.000 623.344.706 78

800 6 Capital Revenues 4.000.000 56.500 1

800 08 Collection Of Receivables 300.000.000 0 0

Total Budget Revenues 6.751.790.000 6.262.405.587 93

3.1.1 Evaluation of 2018 Budget Income-Expenditure Realization

The budget income realization for 2018 was 6.262.405.587-¨ while the expenditure realization was 6.762.775.004-¨, making an
expenditure surplus of 500.369.417-¨. Financial needs arising from budget expenditure surplus; have been met from bank holdings.
The estimated Income Budget was realized at a rate of 93% in 2018.  89% of this realization rate was from equity revenues while 11% was
from tax and other revenues.
The estimated Expenditure Budget was realized at a rate of 91% in 2018.  It should be noted that since there are 25 expenditure units under
the General Directorate and each unit prepares budgets separately, a more secure budget against exceeding risks was prepared.

2018 ANNUAL REPORT 52

 III - Information and Evaluation of Activities

Table 3.1.3 İSKİ 31.12.2018 Balance Sheet

Assets
I-Current Assets 31.12.2017 31.12.2018
A- Liquid Assets 375.407.664,83 65.314.029,54
01- Till Money - -
02- Cheques Received 89.328,00 -
03- Banks 342.788.506,18 99.777.849,18
04- Cheques Issued and Direct Debits (-) 835.750,77 66.941.196,28
05- Foreign Currency Account - -
06- Foreign Currency Transfer Orders (-) - -
07- Other Liquid Assets - -
08- Receivables From Bank Credit Cards 33.365.581,42 32.477.376,64
B- Marketable Securities and Assets - -
01- Shares Account - -
02- Private Sector Bonds, Shares And Debentures - -
03- Public Sector Bonds, Shares And Debentures - -
04- Marketable Securities And Assets - -
05- Other Marketable Securities And Assets - -
C- Commercial Receivables 1.084.190.920,69 1.450.893.209,03
01- Receivables from Revenues 989.156.234,74 1.336.847.518,28
02- Follow-Up Receivables from Revenues 95.034.685,95 114.045.690,75
03- Deferred and Postponed Receivables from Revenues - -
04- Deposits and Guarantees - -
05- Other Commercial Receivables - -
06– Bad Debts - -
07– Bad Debt Allowance (-) - -
D - Corporation Receivables (1) 369.500.000,00 -
01- Receivables from Loans of External Debts - -
02- Receivables from Money Market Cash Business - -
03- Receivables from Loans Granted By Corporation 369.500.000,00 -
04 - Follow-Up Receivables of Corporation - -
05 – Allowance for Follow-Up Receivables of Corporation - -
06- Other Receivables of Corporation - -
E- Other Receivables 280.459.589,28 282.426.933,74
01- Receivables From Individuals 280.459.589,28 282.426.933,74

F- Stocks (2) 240.940.532,85 238.855.392,98

01- Raw Materials and Supplies 239.299.491,52 236.750.229,14
02- Semi-Finished Good - Manufacturing - -
03- Manufactures - -
04 - Commercial Goods - -
05– Other Stocks 1.641.041,33 2.105.163,84
06- Allowance for Decrease in Value Stocks (-) - -
G- Advance Payments (3) 6.413.560,88 14.311.280,61
01- Advance Work Payments and Associated Loans - -
02- Advance Payments to Personnel - -
03 - Advance Payments and Loans Outside the Budget 6.413.560,88 14.311.280,61
04 - Letters of Credit - -
05- Advance Payments And Loans Transf. to Account Period - -
06- Advance Paym. & Letters Of Credit–Project Special Accounts - -
07- Advance Paym. & Letters of Credit For Use In Direct Project
- -
Loans
I- Expenditures for Months Ahead 5.865,14

53
 01- Expenditures for Months Ahead 5.865,14 11.760,52
02- Income Entitlements - -
J- Other Current Assets 20.625.641,87
01- Vat Carried Over 20.625.641,87 137.413.939,10
02- Vat to Be Reduced - -
03- Use of Unconfirmed Foreign Project Loans - -
04- Inventory Shortages - -
05- Other Miscellaneous Current Assets - -

Total Current Assets 2.377.543.775,54 2.189.226.545,52

II- Fixed Assets 31.12.2017 31.12.2018
A- Marketable Securities And Assets - -
01- Marketable Securities And Assets - -
02- Other Marketable Securities And Assets - -
B- Commercial Receivables 6.075.850,86 3.799.710,43
01 Receivables From Revenues 5.609.865,00 3.222.040,00
02- Deferred and Postponed Receivables from Revenues - -
03- Deposits and Guarantees 465.985,86 577.670,43
04- Other Commercial Receivables - -
C- Receivables of Corporation 4.200.000.000,00 3.829.937.304,83
01- Receivables from Loans of External Debts -
02- Receivables from Loans Granted By Corporation 4.200.000.000,00 3.829.937.304,83
03- Other Receivables of Corporation -
D- Financial Fixed Assets (4) 143.816.660,86 143.874.828,03
01- Capital Invested in Financial Organizations Capital 53.244.707,31 53.244.707,31
02- Capital Invested in Organizations Producing Goods and
90.571.953,55 90.630.120,72
Services
03- Capital Commitments Account (-) - -
E- Material Fixed Assets (5) 20.748.862.656,25 23.266.370.590,82
01- Lands And Building Plots 3.295.668.471,59 4.793.246.465,38
02- Underground and Aboveground Systems 20.498.550.526,66 20.613.391.101,94
03- Buildings 4.553.703.818,04 4.579.445.155,01
04- Facilities, Machinery and Equipment 174.291.995,13 224.531.439,88
05- Vehicles 30.129.708,30 35.088.885,14
06- Inventories 62.136.751,96 69.244.878,67
07- Other Material Fixed Assets - -
08- Accumulated Depreciations (-) 11.399.340.308,57 11.970.915.777,76
09- Investments in Progress 3.478.809.140,78 4.642.781.118,76
10- Advance Payment for Investments Account 54.912.552,36 279.557.323,80
F- Intangible Fixed Assets - -
01- Rights 484.727.736,82 492.114.592,73
02- Research And Development Expenditures - -
03- Special Costs Account - -
04 – Other Intangible Fixed Assets - -
05- Accumulated Depreciations (-) 484.727.736,82 492.114.592,73
H- Expenditures For Years Ahead - 70.108,70
01- Expenditures for Years Ahead - 70.108,70
02- Income Entitlements - -
I-  Other Fixed Assets - 2.126,01
01- Stocks Required for Coming Years - -
02- Stocks Realised and Material Fixed Assets 5.735,79 2.126,01
03- Other Miscellaneous Fixed Assets - -

2018 ANNUAL REPORT 54

 III - Information and Evaluation of Activities

04 - Accumulated Depreciations ( - ) 5.735,79 -

Total Fixed Assets 25.098.755.167,97 27.244.054.668,82

Total Assets 27.476.298.943,51 29.433.281.214,34
Liabilities (Resources)
III- Short-Term Foreign Resources                                        
A- Short- Term Financial Debts (6) 9.437.806,16 12.945.551,13
01- Bank Loans - -
02- Money Market Cash Transaction Debts - -
03- Financial Debts to Public Administrations 9.437.806,16 12.945.551,13
04- Deeds Payable in Current Year - -
05- Bonds - -
06- Other Securities Unloaded - -
07- Other Short-Term Domestic Financial Debts - -
B- Short-Term Foreign Financial Debts - -
01- Foreign Financial Debts Payable In Current Year - -
C- Commercial Debts (7) 153.100.950,37 464.490.566,24
01- Budget Trusts 153.100.950,37 464.490.566,24
02- Debts To Be Included in Budget - -
03- Other Miscellaneous Debts - -
D- Foreign Resources In Trust  (8) 69.191.049,86 82.839.313,89
01- Deposits And Guarantees Received 328.184,69 356.719,69
02- School Boarding Houses - -
03- Items In Trust 68.862.865,17 82.482.594,20
04- Paymaster’s Current Office - -
05- Risk Account - -
E- Advance Payments Received - -
01- Advance Payments Received for Orders - -
02- Other Advance Payments Received - -
G- Other Obligations Payable 49.503.822,82 68.384.363,71
01-Taxes and Fund Deductions Payable 28.163.137,40 40.607.688,15
02-Social Security Deductions Payable 8.522.667,83 12.173.354,36
03-Fund Deductions Or Other Payments Made in Name of Other
12.818.017,59 15.603.321,20
Public Administrations
04-Shares of Public Administrations - -
05-Overdue and Postponed Taxes - -
   H- Provision for Debts and Expenditures (9) 118.024.085,60 148.626.320,14
01-Provision for Severance Payments 81.713.420,15 105.657.915,83
02-Provision for Other Debts and Expenditures 36.310.665,45 42.968.404,31
I- Revenue and Expenditure Entitlements for Months Ahead (10) 1.013.146,59 942.979,96
01-Revenues for Months Ahead 769.351,51 683.027,25
02-Entitlements for Expenditures 243.795,08 259.952,71
J- Other Short-Term Foreign Resources 4.336.908,53 8.134.079,25
01- Vat Calculated - -
02- Excess Inventory - -
03- Other Miscellaneous Short-Term Foreign Resources 4.336.908,53 8.134.079,25
Total Short Term Foreign Resources 404.607.769,93 786.363.174,32
IV- Long Term Foreign Resources
A- Long-Term Domestic Financial Debts (11) 138.836.417,83 184.228.403,56
01-Bank Loans - -
02 - Financial Debts To Public Administrations 138.836.417,83 184.228.403,56
03 - Debentures - -

55
 04 - Other Marketable Securities Issued - -
05 - Other Long Term Internal Financial Debts - -
B- Long-Term Foreign Financial Debts - -
01-Foreign Financial Debts - -
D- Other Debts (12) 557.247.576,30 636.545.668,71
01- Other Activity Debts - -
02- Deposits And Guarantees Received 557.247.576,30 636.545.668,71
03- Postponed Debts To Public Sector - -
04– Other Misc. Debts - -
E- Advance Payments Received 18.620.384,17 19.272.807,14
01- Advance Payments Received For Orders - -
02- Other Advance Payments Received 18.620.384,17 19.272.807,14
G- Provisions for Debts And Expenditures (13) 1.062.838.271,68 958.804.210,57
01- Provision for Severance Payments 347.409.453,16 326.176.088,52
02- Provision for Other Debts And Expenditures 715.428.818,52 632.628.122,05
H- Revenues for The Years Ahead 498.631,66 405.683,02
01- Revenues for The Years Ahead - -
02- Expenditure Entitlements Account 498.631,66 405.683,02
I- Other Long-Term Foreign Resources 92.025.889,33 121.131.197,25
01- Other Long-Term Foreign Resources 92.025.889,33 121.131.197,25
Total Long-Term Foreign Resources 1.870.067.170,97 1.920.387.970,25
V- Proprietary Capital
A- Net Value          15.652.725.036,26 17.104.216.999,86
01- Net Value          15.652.725.036,26 17.104.216.999,86
B – Value Movements - -
01- Cash Movements - -
02-  Transactions Between Accounting Units - -
03– Use Of Special Project Account - -
04- Direct Foreign Project Loan Use - -
05- Value Movements Results Account - -
C- Revaluation Differences - -
01- Revaluation Differences - -
E- Results of Positive Activities in Past Years 8.463.661.422,28 7.903.333.628,47
01- Results of Positive Activities in Past Years 8.463.661.422,28 7.903.333.628,47
G- Results of Negative Activities in Past Years - -
01- Results of Negative Activities in Past Years (-) - -
H- Results of Activities in Period (14) 1.085.237.544,07 1.718.979.441,44
01- Results of Positive Activities in Period 1.085.237.544,07 1.718.979.441,44
02- Results of Negative Activities in Period (-) - -
Total Proprietary Capital 25.201.624.002,61 26.726.530.069,77
Total Liabilities (Resources) 27.476.298.943,51 29.433.281.214,34

2018 ANNUAL REPORT 56

 III - Information and Evaluation of Activities

3.1.4 Analysis of İSKİ Financial Charts

Table of Principal Assets and Liabilities
2017 Rate 2018 Rate

Current Assets 2.377.543.775,54 0,09 2.189.226.545,52 0,07

Fixed Assets 25.098.755.167,97 0,91 27.244.054.668,82 0,93

Total Assets 27.476.298.943,51 29.433.281.214,34

Short-Term Foreign Resources 404.607.769,93 0,01 786.363.174,32 0,03
Long-Term Foreign Resources 1.870.067.170,97 0,07 1.920.387.970,25 0,06
Proprietary Capital 25.201.624.002,61 0,92 26.726.530.069,77 0,91

Total Liabilities 27.476.298.943,51 29.433.281.214,34

The share of current assets in total assets in 2018 was 0,07. The share of fixed assets in total assets was 0,93.
Of the resources used in financing of working capital and investments, the ratio of short-term resources was 0,03, and that of
long-term resources, 0,06.
The share of proprietary capital in total resources is 0,91.
The share of proprietary capital in total resources is 0,91.

İSKİ Financial Indices 2017 2018

Liquidity Ratios
Current Ratio (Current Assets/Short-Term Debts) 5,88 2,78
Cash Ratio (Liquid Assets/Short-Term Debts) 0,93 0,08
Structural Situation
(Short-Term Receivables/Total Assets) 0,06 0,06
(Fixed Assets/Total Assets) 0,91 0,93
Financial Structure
Financial Leverage Ratio (Foreign Resources/Total Assets) 0,08 0,09
Financing Ratio (Proprietary Capital/Total Foreign Resources) 11,08 9,87

The current ratio of İSKİ is 2,78.

The cash in hand/short-term debts ratio is 0,08.
The share of short-term receivables in total assets is 0,06.
The share of fixed assets in total assets is 0,93.
The share of foreign resources in total resources is 0,09.
The proprietary capital/foreign resources ratio is 9,87.

3.2. Financial Audit Results

In accordance with the audit program of the Court of Accounts authorized to carry out the external audit of the
Authority, the accounts and transactions of the Authority are audited by the Auditors of the Court of Accounts.

Accordingly, the Audit Report, which includes the audit opinion regarding the regularity audit of 2017, was prepared and submitted to
our Administration in 2018. In addition, Court of Accounts’ declaration on the financial accounts and transactions of the Administration
in 2016 has been received by our institution and efforts have been initiated to execute the verdict in accordance with the relevant
legislation.

In the Audit Report of the Audit Court of 2017, a total of 27 findings have been identified, 3 in the Basis of the Audit Opinion and 24
in the chapter‘Fixtures and Assessments that do not Affect the Audit Opinion’. This report was also published on the WEB site of the
Court of Accounts.

57
 B- Performance Information
3.3 Information about Activities and Projects
3.3.1 Potable Water Management

58
2018 ANNUAL REPORT 58
 III - Information and Evaluation of Activities

59
59
 3.3.1.1 Potable Water Structures Design Activities
Our Administration prepares all design and projecting work as well as reports related to protection and operation of water resources
within its area of responsibility and water supply.  
In this respect, the Administration conducts preparation of planning reports, feasibility reports, studies, examination reports,
environmental impact assesment (EIA) reports, hydrogeological study reports, research-development projects, pre-projects,
final design, implementation project, as-built drawings, and similar documents as well as design of potable water network, tunnel,
transmission lines, energy transfer lines, potable water storage tanks, pumping stations, relay stations, transformer stations, dams,
weirs, potable water treatment plants and similar engineering structures and other potable water projects.

3.3.1.1.1 Potable Water Project and Design Works 3.3.1.2 Potable Water Construction Activities
Table 3.2 Potable Water Project and Design Works The Administration conducts constructions towards water supply
in 2018 as well as protection and operation of water resources within its
area of responsibility.
Potable Water Project Quantity/
Unit
Investments Length In this respect, construction of potable water network, tunnel,
transmission lines, energy transfer lines, potable water storage
Length of Potable Water km tanks, pumping stations, relay stations, transformer stations,
250
Network Line Project dams, weirs, potable water treatment plants and similar
Length of Potable Water km engineering structures and other potable water structures are
58 conducted.
Transmission Line Project
Design of Potable Water Number
Treatment Plants Completed
1 Table 3.3 Potable Water Construction Investments
Conducted in 2018
Design of Potable Water Number
1 Potable Water Investment Unit Quantity
Treatment Plants in Progress
Network Line Constructions km
Static Design of Potable Water Number 270
1 Completed
Plants
Transmission Line Constructions km
Mechanical Design of Potable Number 65
1 Completed
Water Plants
Water Storage Tank Constructions Number
Electric Design of Potable Number 12
1 Completed
Water Plants
Potable Water Pumping Station Number
Architectural Works of Potable Number 7
1 Constructions Completed
Water Plants
Potable Water Tunnel
Potable Water Storage Tank Number km 1.9
8 Constructions Completed
Designs
Construction of Potable Water
Potable Water Pumping Number Number 4
1 Treatment Plants in Progress
Station Designs
Network Design for Recycle Number
1
Water
Potable Water Soil Number
2
Investigation Report Number
Length of Drilling Work m
4.286
Projects Conducted
Closed System Irrigation Line m
25.779
Projects

3.3.1.2.1 Potable Water Construction Activities

Table 3.4 Completed Potable Water Construction Activities

Name of The
N. Start Date End Date Contract Cost Content of The Project
Project
Within the scope of superposition project
prepared for Küçükçekmece district in general,
construction of Ductile font network potable
European Side 12th water pipe between diameters Ø100-Ø600
Section Miscella- mm of 53.000 m, 5.220 m steel pipe between
1 25 November 2013 22 September 2018 26.832.354 ¨
neous Potable Water Ø250-Ø1000 mm, 3.690 m HDPE pipes with
Constructions diameters between Ø125-Ø400 mm and 1,100
m MBB pipe laying with diameters from Ø300
to Ø500 mm, also, construction of discharge,
suction and valve chambers.

2018 ANNUAL REPORT 60

 III - Information and Evaluation of Activities

Celaliye; Water tank with 20.000 m3 capacity,

pumping station, security building, Kumburgaz;
European Side 5,000 m3 capacity water tank, security building,
13th Section Güzelce; 5,000 m3 capacity water tank, security
2 Miscellaneous 21 July 2015 23 October 2018 24.366.853 ¨ building, Alipaşa; 10,000 m3 capacity water
Potable Water tank, security building, Çatalca Erguvankent 1
Constructions and 2; 2 water tanks with 500 m3 capacity and
construction of Erguvankent 1 and 2 pumping
stations.
Fenertepe; Water tank with 20.000 m3 capacity,
European Side
pumping station, security building, Kılıçpınar;
25th Section
Water tank with 2x15.000 m3 capacity, pumping
3 Miscellaneous 03 December 2015 21 May 2018 23.744.444 ¨
station, security building, Hadımköy; Water
Potable Water
tank with 15.000 m3 capacity, security building
Constructions
construction.
European Side
Kıraç-II 20.000 m3 capacity water tank, security
28th Section
buidling, Kıraç Warehouse (present), Pumping
4 Miscellaneous 04 August 2016 12 August 2018 8.830.000 ¨
Station additional unit, carrying out mechanical,
Potable Water
electrical and automation related works.
Constructions
100.000 m ductile font network potable
water pipe between Ø100-Ø600 mm in the
European Side
European Region, 20.000 m steel pipe between
30th Section
Ø250-Ø1600 mm, 3.690 m HDPE (High Density
5 Miscellaneous 31 December 2015 29 December 2018 26.344.344 ¨
Polyethylene) pipe between Ø125 to Ø400 mm,
Potable Water
Laying 1,100 m MBB (Bellmouth Concrete Pipe)
Constructions
between Ø300 - Ø500 mm, also, construction
of discharge, suction and valve chambers.

Table 3.5 Potable Water Construction Activities

Name of The Proj-
N. Start Date End Date Contract Cost Content of The Project
ect
European Side Kağıthane-Bahçelievler and
Bahçelievler-Sefaköy potable water tunnel
construction with Ø4000 mm inner diameter.
European Side
Installation of Ø3000 mm diameter steel potable
Potable Water
6 03 August 2018 08 February 2023 872.000.000 ¨ water pipe inside the tunnel, construction
Tunnel Construction
of shafts for entering and exiting the tunnel,
(1)
cathodic protection of steel pipelines,
evacuation, suction cup, flow meter, needle
valve production and tunnel outlet connections.
Construction of Ø2600 mm of 3.087 m length
European Side
of segmented potable water pipeline between
Potable Water
7 27 October 2015 18 May 2019 42.319.184 ¨ Zeytinburnu – Çırpıcı and a steel pipeline of
Tunnel Construction
Ø2000 mm inside it, pipe jacking shafts, tunnel
(2)
and inlet / exit connection works.
Terkos 120.000 m³/day capacity Potable
Water Treatment Plant, Taşoluk 100.000 m³/
day capacity Potable Water Treatment Plant,
Taşoluk Potable Water Treatment Plant Storage
Tank 5.000 m³ capacity, Arnavutköy Central
Storage Tank 5.000 m³ capacity, Çanta-Alt Tank
5,000 m³ capacity, Erguvankent-3 Storage Tank
European Side 1.500 m³ capacity, Çanta-Alt Pumping Station,
8 Treatment Plant 30 April 2018 28 April 2021 440.098.000 ¨ Security Buildings (2), Göktürk-3 Airport Ø1000
Construction (1) mm diameter steel pipe transmission line,
Taşoluk Ø1400 mm diameter steel pipe raw
water transmission line, Taşoluk-Istanbul Airport
Ø1000 mm diameter steel pipe transmission
line, Terkos Potable Water Treatment Plant
Istanbul Airport Ø1400 mm diameter steel
pipe transmission line, Göktürk Relay Center
construction works.
Construction of 36.000 m Ø2500 mm diameter
steel pipe transmission line between Terkos
and İkitelli on the European Side, Construction
of 5.000 m Ø2200 mm diameter steel pipe
Terkos İkitelli transmission line between Terkos and
9 Transmission Line 27 August 2018 12 February 2021 617.587.757 ¨ Büyükçekmece Basin, floating pump system
Construction and piping, 10,000 m3 capacity potable water
tank construction, 5.000 m3 capacity potable
water storage tank construction, pumping
station and field works, evacuation, suction and
valve manufacturing will be carried out.

61
 European Side 500 m3 capacity water storage tanks construction
Miscellaneous Water in Çatalca Örencik, Akalan, Gümüşpınar,
Tank, Pumping Kabakca, Celepköy, Kalfaköy, Silivri District
10 17 May 2016 25 March 2019 9.782.790 ¨
Station And Fener, Danamandıra and Büyüksinekli, carrying
Transformer Building out steel pipe cathodic protection works in
Constructions various regions of European Side.
European Side Construction of 55.000 m Ø600-Ø1000 mm
Miscellaneous diameter steel transmission line pipes and
11 03 December 2018 20 May 2021 109.853.640 ¨
Potable Water 20.000 m3 capacity water tank and pumping
Constructions (2) station in European Side.
Construction of 100.000 m ductile font network
potable water pipe between diameters of
European Side Ø100-Ø600 mm, 4.500 m Ø110-Ø315 mm
Miscellaneous diameter trenchless and directional HDPE pipe
12 22 October 2018 08 April 2021 20.873.690 ¨
Potable Water 1.500 m of MBB of Ø300-Ø500 mm diameters
Constructions (3) and construction of discharge, suction and
valve rooms in various districts of European
Side.
9.500 m ductile font network drinking water
pipe between diameters of 9.500 m Ø100-Ø600
European Side
mm, 36.000 m Ø600-Ø1000 mm diameters of
Miscellaneous
13 06 July 2018 13 September 2020 46.555.530 ¨ steel transmission line pipe and 2.100 m 2.100
Potable Water
m Ø300 - Ø500 mm diameters between the
Constructions (4)
bellmouth concrete pipe, drainage, suction and
valve manufacturing in European Side.
Construction of 135 km drinking water network
and transmission line including 130 km network
European Side
and 5 km water transmission lines between
Miscellaneous
14 04 July 2018 11 September 2020 45.219.010 ¨ Ø100-Ø600 mm diameters, construction of
Potable Water
necessary lines and relay centers for the reuse of
Constructions (5)
recycled water treated in wastewater treatment
plants in industrial zones in European Side.
Laying of 133.399 m Ø3000 mm diameter of
steel potable water transmission pipeline within
provincial borders of Istanbul and Sakarya and
Kocaeli provinces, conducting a pipe jacking
Melen Project 3rd
passage for the Ø3000 mm steel pipe under
15 Stage Transmission 04 August 2015 07 March 2019 521.946.750 ¨
the highway and platform branch connections,
Line Construction (1)
Şile Control Center, discharge lines of various
diameters, vacuum lifters, line valves, chambers,
Melen pumping station, pumping line and
storage tanks and other engineering structures.
Ömerli (Emirli 2nd
Construction of a potable water treatment plant
Stage) Potable
16 04 August 2017 03 February 2021 199.850.675 ¨ with a capacity of 500.000 m3/day and 2 20.000
Water Treatment
m3 capacity potable water tank.
Plant Construction
20.000 m3/day capacity drinking water
Darlık Potable Water treatment plant, water tank, boiler room,
17 Treatment Plant 10 July 2018 08 July 2020 13.200.000 ¨ ultrafiltration treatment plant, solar energy
Construction system landscaping, ventilation structures and
pipe manufacturing work.
Construction of 8.349 m Ø1800 mm diameter
Asian Side
steel pipe, 1.720 m Ø1000 mm diameter steel
Reinforced Concrete
18 17 August 2015 03 December 2019 42.792.419 ¨ pipe installation, horizontal drilling, engineering
Pipe Renovation
structures, valves, suction cups, discharge flow
Construction (1)
meter rooms.
In Asian Side installation of 13.812 m Ø2200 mm
diameter steel pipe transmission line between
Asian Side Ömerli Clean Water Treatment Plant and Şeyhli
Reinforced Concrete Reservoir, Installation of 3.750 m Ø1600 mm
19 26 February 2016 05 August 2019 30.184.510 ¨
Pipe Renovation diameter steel pipe transmission line between
Construction (2) Şeyhli Warehouse and Pendik Warehouse, and
engineering works of steel pipeline and cathodic
protection of steel pipe.

2018 ANNUAL REPORT 62

 III - Information and Evaluation of Activities

15.500 m Ø2500 mm diameter steel pipe

transmission line installation between
Ömerli Clean Water Treatment Plant-Dudullu
Warehouse, 7.250 m Ø1800 mm diameter steel
pipe transmission line installation between
Dudullu Warehouse - Ümraniye Warehouse
Asian Side Construction of Ümraniye Warehouse gravity
Reinforced Concrete line of 6.000 m Ø1200 mm diameter,Transmission
20 01 November 2017 30 October 2020 153.917.277 ¨
Pipe Renovation Lines Constructions of horizontal passages and
Construction (3) steel pipe cathodic protection works under
engineering structures (evacuation, suction
cup, flow meter, valve rooms etc.) and highways,
2x15.000 m3 capacity warehouse, 1 maneuver
room and Ümraniye warehouse landscaping
and electrical transmission lines in Ümraniye
District
Laying of 70.000 m ductile font (Ø100-Ø600
Asian Side mm), 12.000 m steel pipes (Ø600-Ø1200 mm)
2nd Section and 2.000 m HDPE pipes (Ø110-Ø315 mm)
21 Miscellaneous 03 March 2017 01 March 2020 25.414.840 ¨ in various districts of the Anatolian Side and
Potable Water installation of valves, suction cups and pressure
Constructions breakers by constructing the valve room to the
required lines.
Laying of pipes 5,750 m HDPE with a diameter
of Ø180 mm between Burgazada and Yassıada,
2.500 m HDPE with a diameter of Ø160 mm
between Yassıada and Sivriada, 2.250 m HDPE
Asian Side
with a diameter of Ø160 mm between Büyükada
3rd Section
and Sedefada, 500 m HDPE with a diameter of
22 Miscellaneous 16 February 2018 15 February 2020 16.963.000 ¨
Ø160 mm between Kınalıada and Burgazada via
Potable Water
sinking technique, completing the missing line
Constructions
construction within islands, renovation of inner
insulation of existing water tanks, carrying out
maintenance and repair works for existing tanks
and pumping stations.
70.000 m ducile font Ø100- Ø 600 mm
diameters, 20.000 m steel pipe Ø500-Ø600 mm
diameters, 20.900 m HDPE Pn10 Ø110- Ø 630
Asian Side mm diameters, 400 m HDPE Pn16 Ø110- Ø315
4th Section mm diameters of drinking water pipe installation
23 Miscellaneous 10 December 2018 18 December 2021 44.186.732 ¨ to various districts of Anatolian Side, Renovation
Potable Water of the foundation water lines belonging to our
Constructions administration by the installation of 4 steel
water reservoirs with a capacity of 1.500 m3, the
relay building and the valve room and pressure
breaker of the required lines.
Asphalt Pavement Asphalt coating work with 640.000 tons of hot
24 16 February 2016 19 April 2020 177.506.606 ¨
Work (3) asphalt.
Procurement of Ndt
(Nondestructive
25 Testing) of Steel 30 December 2014 14 June 2020 2.346.000 USD 170.000 m steel pipe and HDPE welding control.
Pipe And Hdpe Pipe
Welds
Procurement
of Third-Party
Inspection Services Production and shipment inspection services
for Inspection procurement of 400,000 m ductile font pipe,
26 05 August 2016 21 July 2019 911.049 ¨
and Controls of 201.138 m steel pipe, 210 (man/day) valves and
Manufacturing and ductilefont pipe parts.
Shipping Processes
of Materials
Procurement
of Third-Party
250.000 m ductile font pipe, steel pipe, HDPE
Inspection Services
pipe-40 (man/day) city, 250 (man/ day) city, 15
for Inspection
27 15 June 2018 06 December 2019 2.192.500 ¨ (man/day) overseas valves and ductilefont pipe
And Controls of
parts, motopump group, crane manufacturing
Manufacturing and
and shipment inspection services procurement.
Shipping Processes
of Materials (2)
Steel Pipe Supply
With Various Purchase of 98.000 m steel pipes with various
28 10 November 2016 05 April 2018 14.829.800 USD
Diameters In 2016 diameters.
(2)
Ductile Font Pipe,
Purchase of 320.000 m ductile font pipe in
Fitting and Material
29 20 September 2017 16 June 2018 38.260.250 ¨ various diameters and 98 items of ductile font
of In All Kinds and
fitting supplies.
Diameters In 2017 (1)

63
 3.3.1.3 Potable Water Operation Activities
3.3.1.3.1 Activities on Water Supply and Transfer
Approximately all water provided from existing water resources is surface water. The boundaries of İSKİ’s service area include 6
provinces, (Istanbul – Kırklareli – Tekirdağ – Kocaeli – Sakarya – Düzce).
Raw water from water resources undergoes treatment within world standards at potable water treatment plants before being supplied
to subscribers. Water transmission and distribution are organized in two parts. The first is realized through pipes with Ø400 mm and
larger diameters, for transmission of clean water by means of network reservoirs and pumping stations and also for raw water. The
latter, realized through pipes with diameters of less than Ø400 mm is used for transmission of water to subscribers.
Water is distributed to much of the European Side mainly from the Kağıthane, İkitelli and Büyükçekmece treatment plant while the Asian
Side is supplied mainly by the Ömerli and Elmalı treatment plants. Cumhuriyet WTP on the Asian side was put into operation, treating
raw water from Melen Stream, transferring to European side via Northern Bosphorus Tunnel. A part of water generated at Ömerli WTP
is transferred to Fatih, Bakırköy, Zeytinburnu, Bahçelievler on the European side through Salacak-Sarayburnu Bosphorus southern
Transmission Line.
A total of 1.040.965.331 m3 treated potable water was supplied to Istanbul in 2018. The average daily amount supplied was 2.851.960
m3 and the maximum amount supplied within a day was recorded on 14.06.2018 as 2.851.960 m3.

a) Water Supply Activities

Rainfall measured in dams in 2018 amounted to 800,52 kg/m3 which is 70,96 kg/m² higher than average figures of the last 50 years.
In 2018 precipitation occurrence on the Asian side scored 5,38% lower than the average, and 22,39% higher than average on the
European side.
In 2018, 55% of the urban water supply went from dams while 2018 % of the urban water demand was met by weirs and wells.

Figure 3.1 Water Cycle

Water Basin

Receiving Dam/Lake
Environment
Sea Discharge
Recycled Pointı
Water

Wastewater
treatment
Plant
WATER
Wastewater
Tunnels CYCLE Transmission Line

Collection Lines Potable Water

Pumping
Wastewater Station
Pumping Station
Transmission Line
Potable
Wastewater Water
Network Treatment Plant
Transmission Line

Potable Water
Pumping Station
Transmission Line
Water
Network
Potable Water
Storage Tank

2018 ANNUAL REPORT 64

 65
Rainfall (mm)
1100

700
1000

0
300
400
800

100
200
500
600
900
1200

1966-67'
1967-68'
1968-69'
Rainfall in Water

1969-70'
1970-71'
1971-72'
1972-73'
1973-74'
1974-75'
1975-76'
1976-77'
1977-78'
Average of 50 Years

1978-79'
1979-80'
1980-81'
1981-82'
1982-83'
1983-84'
1984-85'
1985-86'
1986-87'
1987-88'
1988-89'
1989-90'
1990-91'
1991-92'
1992-93'
1993-94'
1994-95'
Average Value of The Last 50 Years

1995-96'
1996-97'
1997-98'
737,8

1998-99'
1999-00'
2000-01'
2001-02'
2002-03'
2003-04'
2004-05'

Lowest Value of The Last 50 Years

Graphic 3.1 Amount of Rainfall Within Istanbul in the Latest 50 Water Years

2005-06'
2006-07'
2007-08'

Highest Value of The Last 50 Years

2008-09'
.

2009-10'
2010-11'
2011-12'
2012-13'
2013-14'
2014-15'
2015-16'
2016-17 860,7
2017-18' 847,4

Note: Water year corresponding to 2018-2019 includes values of only 3 months.

'2018-19' 327,0
III - Information and Evaluation of Activities
 Graphic 3.2 Water Collected in Dams Through Rainfall

957.406.841
922.361.567
872.481.470
826.394.006

778.131.451
1.000.000.000

800.000.000

600.000.000
m³

400.000.000

200.000.000

0
2014 2015 2016 2017 2018

Table 3.6 Occupancy Rates of Water Resources

As of 01.01.2019
Maximum
Order
Water Supply Accumulation Volume Current Water Occupancy
No
(million m3) Amount Rate
(million m3) (%)

1 Elmalı 9,6 8,5 88,54

2 Terkos 162,3 142,9 88,07
3 Alibeyköy 34,1 33,8 99,01
4 Ömerli 235,4 197,1 83,72
5 Darlık 107,5 106,5 99,1
6 Büyükçekmece 148,9 129,2 86,7
7 Sazlıdere 88,7 35,8 40,3
Istrancalar (Düzdere, Kuzuludere, Büyükdere, Elmalıdere,
8 6,2 6,2 100
Sultanbahçedere)
9 Kazandere 17,5 15,8 90,6
10 Pabuçdere 58,5 34,5 58,9
Total 868,7 710,3 81,8
b) Raw Water Report
Table 3.7 Amount of Raw Water Withdrawn from Table 3.8 Amount of Raw Water Withdrawn from
Water Resources in 2018 Water Resources in 2018
Raw Water Raw Water
Water Supply Received Water Supply Received
(m3/year) (m3/year)
Melen I Weir 101.302.335 Danamandra-G.Yaka,Silivri-Çatalca Wells 11.222.670
Melen II Weir 185.414.511 Hacı Osman (Dike) 157,460
Yeşilçay Weir 93.067.514 * Pabuçdere Dam 25.375.678
* Şile Caisson Wells 0 * Kazandere Dam 29.165.130
Yeşilvadi Weir 641,271 Istranca Weirs (5 streams) 32.326.036
Darlık Dam 69.076.272 Terkos Dam 170.876.984
Ömerli Dam 164.239.273 B.Çekmece Dam 89.153.200
Elmalı Dam 2.853.558 Sazlıdere Dam 45.551.233
Total for the Asian Side 616.594.734 Alibey Dam 38.987.676
Total for the European Side 442.816.067
Overall Sum 1.059.410.801
2018 ANNUAL REPORT 66
 III - Information and Evaluation of Activities

c) Wells and Spring Waters

Table 3.9 Raw Water Withdrawn from Dams,
Weirs and Wells
Raw Water
Rate
Water Supply Withdrawn
(%)
(m3/year)

Weirs and Wells 478.515.145 45.2

Dams and Dikes 580.895.656 54.8

Total 1.059.410.801 100

* Pabuçdere & Kazandere Dams and Şile Caisson Wells operate as weirs.

Graphic 3.3 Raw Water Withdrawn from Dams, Weirs Graphic 3.4 Amount of Water Supplied to the City
and Wells from Wells and Spring Waters in 2018

39,1
703.887.448

40
800.000.000
613.250.806

609.007.207
588.723.132

580.738.196

700.000.000
35
478.672.605

30
439.079.076

600.000.000
440.062.519

25
339.346.242

500.000.000

21,1
286.606.393
m³/year

million/year

18,4
400.000.000 20

17,8

14,8
14,3

15
300.000.000
15 12,9

12,1
200.000.000
10

6,3
100.000.000
5
0
2014 2015 2016 2017 2018
0
Raw Water Raw Water Withdrawn 2014 2015 2016 2017 2018
Withdrawn from from Dams
Weirs and Wells Energy Spent (kWs) Water Pumped (m³)

d) Water Transmission Activities

Table 3.10 Water Pumped Annually from Pumping Stations

Total
Water pumped within Water pumped within
Total amount of water
Years the Asian Side the European Side
pumped
(m3/ year ) (m3/ year )
(m3/ year )

2014 409.725.267 413.430.173 823.155.440

2015 374.180.776 558.556.606 932.737.382
2016 548.308.972 658.732.436 1.207.041.408
2017 453.153.326 677.055.935 1.130.209.261
2018 465.952.680 706.790.752 1.172.743.432

Table 3.11 Energy Spent Annaully by Pumping Stations

Energy spent on the Energy spent on the
Total energy spent  
Years Asian side European side
(kWh/year)
(kWh/year) (kWh/year)

2014 123.950.429 112.704.916 236.655.345

2015 110.348.580 138.450.353 248.798.933
2016 138.880.398 168.929.011 307.809.409
2017 139.275.079 179.006.344 318.281.423
2018 139.431.861 195.077.664 334.509.525

67
 3.3.1.3.2 Water Treatment Activities
The raw water from surface and underground water sources meeting the potable and industrial consumption requirements of Istanbul
residents is treated through processes its qualities require. Water treated at the İSKİ water treatment plants and supplied to the city
fit the standards of World Health Organization (WHO), European Union (EU), USA Environmental Protection Agency (EPA) and Turkish
Standards Institute (TSE).
a) Treatment of Potable Water
Table 3.12 Quantities of Clean Water Produced at Potable Water Treatment
Plants in 2018
Rate of Water
Produced
Plant Clean Water Supplied to the
Clean Water
Name of the Plant Capacity Produced City among all
Amount
(m3/day) (m3/year) Plants
(m3/day)
(%)
Ömerli 1.540.000 1.097.695 400.658.549 38.5
Cumhuriyet 720,000 544,254 198.652.610 19.1
Kâğıthane 728,000 338,886 123.693.422 11.9
Büyükçekmece 400,000 228,489 83.398.649 8.0
İkitelli 840,000 540,744 197.371.487 19.0
Taşoluk 50.000 45.518 16.614.090 1.6
Other (10 Plants) 150,860 56.374 20.576.524 1.9
Total 4.428.860 2.851.960 1.040.965.331 100

2018 ANNUAL REPORT 68

 Table 3.13 Unit Information of Potable Water Treatment Plants
İkitelli Potable Water Treatment
Ömerli Potable Water Treatment Plant Kağıthane Potable Water Treatment Plant
Plant

Cumhuriyet Potable Fatih Sultan Büyükçekmece Taşoluk Potable

Osmaniye Yidırım Beyazid Han
Orhaniye Potable Muradiye Emirli Water Treatment Çelebi Mehmet Mehmed Han II. Beyazid Potable Water Water Treatment
Potable Water Potable Water
Water Treatment Potable Water Potable Water Plant Han Potable Water Potable Water Potable Water Treatment Plant Plant
Treatment Treatment
Plant Treatment Plant Treatment Plant Treatment Plant Treatment Treatment
Plant Plant
Plant Plant

Cascade Cascade Cascade Cascade

Cascade Ventilation Cascade Ventilation Cascade Ventilation Cascade Ventilation
Ventilation Ventilation Ventilation Ventilation

Ozone
Ozone Production Ozone Production
Ozone Production and Contact Unit Fast Mixing Fast Mixing Ozone Production and Contact Unit Production and Fast Mixing
and Contact Unit and Contact Unit
Contact Unit
Micro-Sand
Slow Mixing Slow Mixing Slow Mixing Slow Mixing
Preparation and
Fast Mixing (Maturation) Fast Mixing (Maturation) Fast Mixing (Maturation) Fast Mixing Fast Mixing (Maturation) Fast Mixing
Dosing Unit

Slow Mixing Clarifier Clarifier Slow Mixing Slow Mixing Slow Mixing Clarifier Slow Mixing
Clarifier (Precipitation) Clarifier (Precipitation)
(Maturation) (Precipitation) Fast Mixing (Precipitation) (Maturation) (Maturation) (Maturation) (Precipitation) (Maturation)

Clarifier Slow Mixing

Fast Sand Filter Fast Sand Filter Clarifier Clarifier Clarifier
(Precipitation) Fast Sand Filter (Maturation) Clarifier (Precipitation) Fast Sand Filter Fast Sand Filter
(Precipitation) (Precipitation) (Precipitation)

Disinfection and Disinfection and

Clarifier Disinfection and

69
Fast Sand Filter Clean Water Clean Water
(Precipitation) Clean Water Reservoir Fast Sand Filter Fast Sand Filter Fast Sand Filter Fast Sand Filter
Reservoir Reservoir
Disinfection Disinfection and
Fast Sand
and Clean Water
Filter
Clean Water Reservoir
Disinfection and
Disinfection and Disinfection and Disinfection and
Clean Water Disinfection Disinfection and Sludge
Sludge Dewatering Clean Water Clean Water Clean Water
Reservoir Reservoir And Clean Water Clean Water Reservoir Dewatering
Reservoir Reservoir Reservoir
Reservoir

Sludge Dewatering
Chemical Substance Chemical
Sludge Preparation and Substance
Sludge Dewatering Sludge Dewatering
Dewatering Dosing Unit Sludge Dewatering Preparation and
Dosing Unit

Chemical Substance
Preparation
Energy Distribution Chemical Substance Preparation and Dosing Chemical Substance Preparation Energy Clean Water
Chemical Substance Preparation and Dosing Unit And Dosing Unit
Unit Unit and Dosing Unit Distribution Unit Pumping Station

Control Station Raw Water Energy Distribution

Energy Distribution Unit Energy Distribution Unit Energy Distribution Unit
(SCADA) Pumping Station Unit
Clean Water Control Station
Raw Water Pumping Station Control Station (SCADA) Clean Water Pumping Station
Pumping Station (SCADA)
Laboratory (Water Control Station
Clean Water Pumping Station Control Station (SCADA)
Quality Control Center) (SCADA)
Laboratory (Water Laboratory (Water
Control Station (SCADA) Quality Control Quality Control
Center) Laboratory (Water Center)
Laboratory Quality Control
(Water Quality Control Center) Laboratory (Water Quality Control Center)
Center)
III - Information and Evaluation of Activities
 Ömerli
Potable
Water
Treatment
Plant

Clean Water Generated (m³/year) 400.658.549

Ozone (kg/year) 589,000
Solid Aluminium Sulphate (kg/year) 8.475.000
Liquid Aluminium Sulphate (50%) (kg/year)   6.104.880
Iron (III) Chlorine (40%) (kg/year)  16.517.590
Anionic polyelectrolite (kg/year) 44.353
Hypochlorite (kg/year) 100,000
Fluorid chlorine (kg/year) 1.462.000

Ömerli Potable Water Treatment Plant consists of 4 separate facilities named as Orhaniye, Muradiye, Osmaniye and Emirli (Yavuz
Sultan Selim).

Raw water resources of the plat are Ömerli and Darlık Dams together with Sungurlu-İsaköy Weir. An annual amount of 600 million
m3 is supplied to the city from Ömerli Dam through Ömerli Potable Water Treatment Plant. Another average of 150 million m3 water is
transferred annually from Darlık Dam to Ömerli Treatment Plants an annual 145 million m3 is available from weirs in Sungurlu-Kurfallı
(İsaköy) area to Ömerli Treatment Plants.

The largest treatment plant in Istanbul with its daily capacity of 1.540.000 m3, Ömerli Potable Water Treatment Plant supplies water to
parts of Beykoz district and all other districts on the Asian side as well as coastal parts of Beşiktaş and Sarıyer together with most of
Bakırköy and Fatih districts and Zeytinburnu.

2018 ANNUAL REPORT 70

 III - Information and Evaluation of Activities

İkitelli
Potable
Water
Treatment
Plant

Clean Water Generated (m³/year) 197.371.487

Ozone (kg/year) 262,411
Solid Aluminium Sulphate (kg/year) 8.843.267
Liquid Aluminium Sulphate (50%) (kg/year) 7.093.955
Iron (III) Chlorine (40%) (kg/year) -
Anionic polyelectrolite (kg/year) 46.197
Hypochlorite (kg/year) -
Fluorid chlorine (kg/year) 629,033

İkitelli Potable Water Treatment Plant (840.000 m3/day) consists of two main facilities named as Fatih Sultan Mehmet Han and İkitelli
II.Bayezid, as well as 14 main units.

Both facilities are constructed symmetrically in terms of volume and other features in units where treatment is conducted, while side
units are shared.  

Raw water resources of İkitelli Potable Water Treatment Plant are Terkos Lake and Sazlıdere Dam.
Treatment facilities here that treat raw water from Terkos and Sazlıdere dams supply water to districts of Avcılar, Bağcılar, Gaziosmanpaşa,
Güngören Küçükçekmece, Başakşehir and Esenyurt.

71
 Cumhuriyet
Potable
Water
Treatment
Clean Water Generated (m³/year) 198.652.610
Plant
Ozone (kg/year) -
Solid Aluminium Sulphate (kg/year) -
Liquid Aluminium Sulphate (50%) (kg/year)    1.860.830
Iron (III) Chlorine (40%) (kg/year) 16.105.546
Anionic polyelectrolite (kg/year) 21.220
Hypochlorite (kg/year) -
Fluorid chlorine (kg/year) 759,591

Constructed within the Grand Istanbul Potable Water Project, Cumhuriyet Potable Water Treatment Plant treats raw water from Melen
stream prior to its supply to the European Side.
The plant is fed through two steel transmission lines of Ø2500-Ø3000 mm diameter from a weir located on Melen stream on provincial
border of Düzce and Sakarya and two transmission lines that are parallel to each other, each with a length of 163 km. The water is
then pumped to pumping tank at 195 m altitude through a pumping station at Melen, eventually to reach at the balancing station at Şile
Control Center. Consequently the water arrives at Ömerli Dam and Cumhuriyet Potable Water Treatment Plant.
Designed as two independent but parallel facilities and consisting of 11 units, Cumhuriyet Potable Water Treatment Plant has a daily
treatment capacity of 720.000 m3. The first section of the plant that is currently operated supplieds water to districts of Bayrampaşa,
Eyüpsultan, Kağıthane, Esenler, Sarıyer, Beşiktaş, Fatih and Gaziosmanpaşa; as well as parts of Beyoğlu, Bağcılar and Beykoz districts.

2018 ANNUAL REPORT 72

 III - Information and Evaluation of Activities

Kağıthane
Potable
Water
Treatment
Plant
Clean Water Generated (m³/year) 123.693.422
Ozone (kg/year) 328,383
Solid Aluminium Sulphate (kg/year) 8.103.000
Liquid Aluminium Sulphate (50%) (kg/year)   -
Iron (III) Chlorine (40%) (kg/year) -
Anionic polyelectrolite (kg/year) 18.500
Hypochlorite (kg/year) 335,725
Fluorid chlorine (kg/year) 557,777

Kâğıthane Potable Water Treatment Plant consists of two facilities; Çelebi Mehmed and Yıldırım Bayezid. Çelebi Mehmet facility that
has a daily capacity of 378.000 m3 was put into service in 1972 while Yıldırım Bayezid facility with a daily capacity of 350.000 m3 opened
in 1996.

Located within Kâğıthane district, the plat receives water from Terkos lake and Alibeyköy dam. The plant provides water to districts of
Kâğıthane, Şişli, Beyoğlu, Beşiktaş, Sarıyer, Eyüpsultan, Fatih and parts of Gaziosmanpaşa, Bayrampaşa and Esenler districts.

73
 Büyükçekmece
Potable
Water
Treatment
Plant
Clean Water Generated (m³/year) 83.398.649
Ozone (kg/year) -
Solid Aluminium Sulphate (kg/year) 4.804.040
Liquid Aluminium Sulphate (50%) (kg/year)   1.596.734
Iron (III) Chlorine (40%) (kg/year) -
Anionic polyelectrolite (kg/year) 14.197
Hypochlorite (kg/year) 121,740
Fluorid chlorine (kg/year) 327,006

First unit of Büyükçekmece Potable Water Treatment Plant (clarifiers no 1 and 2, and 10 filters) was put into operation in 1989 and
clarifiers no 3-4 and 5-6 as well as 11 new filters were taken into use on the July and August of the same year. Upon the entry of 7 more
filters into use, the plant began working with full capacity in late 1989.

The plant serves with a capacity of 400.000 m³/day. It supplies water to districts of Büyükçekmece, Beylikdüzü, Esenyurt, Avcılar,
Başakşehir, Çatalca and Silivri.

2018 ANNUAL REPORT 74

 III - Information and Evaluation of Activities

Elmalı
Potable
Water
Treatment
Plant

Clean Water Generated (m³/year) 2.594.143

Ozone (kg/year) 19.571 Penewed and opened in 1994, the plant has a capacity of
50.000 m³/day.
Solid Aluminium Sulphate (kg/year) 232,000
The plant is fed by two dams built on Göksu stream within
Liquid Aluminium Sulphate (50%) (kg/year)   - Beykoz district. It stands out as the first treatment location
Iron (III) Chlorine (40%) (kg/year) - with active carbon ozoning system in Istanbul.    

Anionic polyelectrolite (kg/year) 1.125

Hypochlorite (kg/year) -
Fluorid chlorine (kg/year) 54.629

Taşoluk
Potable Water
Treatment
Plant

Clean Water Generated (m³/year) 16.614.090

Ozone (kg/year) 25.144
Solid Aluminium Sulphate (kg/year) 773,222
Opened in 2006, the plant has a capacity of 50.000 m³/day.
Liquid Aluminium Sulphate (50%) (kg/year)   -
Fed by raw water from Terkos Lake, the plant is composed of
Iron (III) Chlorine (40%) (kg/year) - 17 units. It provides water to Arnavutköy district.

Anionic polyelectrolite (kg/year) 4.465

Hypochlorite (kg/year)  4.360
Fluorid chlorine (kg/year) 70.703

75
 Table 3.14 Sample and Parameter Numbers Analyzed 3.3.1.3.3 Potable Water Laboratory Activities
at Potable Water Laboratory The water treated in potable water treatment plants and
Subject supplied to the network system has national and international
Sample Parameter
of Type standards. In order to ensure the continuity of the quality of
Amount Amount
Analysis water, samples are taken routinely from raw water sources,
drinking water treatment plants and network system and
Raw Water 792 33.045
water quality is monitored in accordance with the principle of
Ozonated Raw Water 353 3.530 24/7. In order to monitor the water quality, samples are taken
Sanitary Raw Water 94 4.924 in accordance with standards and physical, chemical and
microbiological analyzes are carried out with our competent
Sanitary Ozonated Raw Water 42 2.196 personnel in our accredited laboratory according to TS EN
Decanter 638 4.445 ISO / IEC 17025 equipped with modern devices. Water quality
reports are published on İSKİ WEB page.
Filter 631 4.396
Facility İSKİ Clean Water Laboratory was accredited by TÜRKAK on
General Clean Water Output 279 15.401 29 June 2007 according to TS EN ISO / IEC 17025 standard.
Control
General Clean Water Output On 29.01.2018, a review was conducted and Accreditation
653 30.434
(Ozonated) Certificate was renewed on 04.07.2018. Routine maintenance
and calibration service procurements for our devices were
Sanitary Clean Water Output 126 7.847
made. Analysis of 163 parameters can be carried out in our
Package Treatment Raw laboratory. We are accredited for 89 parameters.
228 11.657
Water
A total of 364.449 parameters were examined in 20.453
Package Treatment General samples received in 2018 routinely from water resources (lake,
238 13.070
Output dam and streams), potable water treatment plants, network,
Network 6.289 75.774 foundation water, İSKİ wells and storage tanks, sea water,
wells of industrial entities, paid analysis requests, spring
Network Complaint 370 8.282 waters, school storage tanks and upon complaints.
Network Environmental
275 4.535
Complaint a) Studies Carried out in Potable Water Laboratory
Sanitation Address 182 10.982
• Within the scope of accreditation, “TS EN ISO / IEC
Public Health (Control) 563 9.288 17025 Quality System Training, Calibration, Validation
Public Health (Village Control) 44 991 and Measurement Uncertainty” training and application
services were procured in order to adapt the changes
Network Village Town 396 20.367 in the standard and increase the competence of our
Control personnel.
İSKİ Tank 409 7.424
İSKİ Well 100 5.085 • Since the water quality of the school water is requested
School Tank 62 1.005 by the Ministry of National Education as a result of the
analysis, a sample is taken from the network, storage and
School Network 84 1.412 treatment, and a report is given upon request.
Hospital 2 35
• TOK (Total Organic Carbon) equipment procurement
Hospital Tank 1 18
was carried out. Chemical and microbiological material
Pipe Ends 310 1.835 procurement is routinely being carried out.
Foundation Water 311 6.087
Source 592 14.212
İSKİ Dining Hall 167 2.676
Well Water 58 1.541
Seawater 905 2.673
Stream Raw Water 999 2.708
Analysis
Tank (Treatment) 174 2.909
Request
Lake Raw Water 282 3.844
Eutrophication 10 50
Golden Horn 273 544
Basement 2.435 14.556
Illegal Water 16 148
Industrial Water 16 160
R&D
R&D 879 33.461
Studies

Paid
Paid Analysis 175 902
Analysis

Overall Sum 20.453 364.449

2018 ANNUAL REPORT 76

 III - Information and Evaluation of Activities

b) Potable Water Quality Report for 2018

Average Quality Control Values of Plant (General Output)

European Union
Agency - 2008
Environmental
TS 266 - 2005

(WHO) - 2011
World Health
Organization

(EC) - 1998
Protection
Standards

B.Çekmece

Cumhuriyet
Turkish

Kâğıthane

Taşoluk
US
Parameter

Ömerli
İkitelli
Turbidity 1.0 5.0 2.5 1.0 0.18 0.21 0.13 0.21 0.20 0.17
Primary Standards ( Microbiological), EMS/100 mL 
E.coli 0 0 0 0 0 0 0 0 0 0
Enterococcus 0 0 - 0 0 0 0 0 0 0
Coliform Bacteria 0 0 0 0 0 0 0 0 0 0
Primary Standards (By-Products of Disinfection), µg/L
Total Trihalomethanes 100 460 80 100 36.8 21.2 15.7 17.1 31.3 20.4
Bromate 3 10 10 10 <2,0 <2,0 <2,0 <2,0 <2,0 <2,0
Primary Standards (Inorganic Chemicals), mg/L
Aluminum 0.200 0.100 0.200 0.200 0.07 0.05 0.04 0.04 0.02 0.06
Arsenic 0.01 0.01 0.01 0.01 0.0006 0.0004 0.0004 0.0003 0.0003 0.0004
Boron 1.0 2.4 - 1.0 0.082 0.022 0.032 0.029 0.043 0.018
Nickel 0.02 0.02 - 0.02 0.0025 0.0013 0.0014 0.0017 0.0016 0.0010
Barium - 0.7 2.0 - 0.053 0.029 0.028 0.030 0.024 0.025
Cadmium 0.005 0.003 0.005 0.005 <0,0001 <0,0001 <0,0001 <0,0001 <0,0001 <0,0001
Chrome (Total) 0.05 0.05 0.10 0.05 <0,0002 <0,0002 <0,0002 0.0002 0.0002 <0,0002
Bromide - - - - 0.03 <0,02 0.02 <0,02 <0,02 <0,02
Fluoride 1.5 1.5 2.0 1.5 0.184 0.049 0.046 0.055 0.060 0.046
Cyanide 0.05 0.07 0.20 0.05 <0,02 <0,02 <0,02 <0,02 <0,02 <0,02
Lead 0.010 0.010 0.015 0.010 <0,0003 <0,0003 <0,0003 <0,0003 <0,0003 <0,0003
Mercury 0.001 0.001 0.002 0.001 <0,0001 <0,0001 <0,0001 <0,0001 <0,0001 <0,0001
Nitrate 50 50 45 50 3.50 1.49 1.86 2.80 3.98 1.16
Selenium 0.01 0.01 0.05 0.01 <0,0003 <0,0003 <0,0003 <0,0003 <0,0003 <0,0003
Silver - 0.10 0.10 - 0.00002 0.00003 0.00004 0.00003 0.00002 0.00003
Antimony 0.005 0.020 0.006 0.005 0.0002 <0,0002 <0,0002 <0,0002 <0,0002 <0,0002
Beryllium - - 0.004 - <0,0001 <0,0001 <0,0001 <0,0001 <0,0001 <0,0001
Secondary Standards (Aesthetic), mg/L
Chloride 250 250 250 250 76.5 28.8 39.8 28.2 38.2 24.0
Colour (PC Unit) 20 15 15 - <2,0 <2,0 <2,0 <2,0 <2,0 <2,0
Copper 2.0 2.0 1.0 2.0 0.001 0.001 0.003 0.001 0.001 0.001
Iron 0.2 0.3 0.3 0.2 0.008 0.007 0.006 0.011 0.035 0.005
Manganese 0.05 0.1 0.05 0.05 0.002 0.005 0.003 0.007 0.003 0.005
- - - - 1.53 1.55 1.67 1.40 1.97 0.96
Mtr. Causing Odor ng /L MIB.
- - - - 0.65 1.72 1.66 0.86 2.08 1.06
pH 6,5-9,5 6,5 - 8,0 6,5 - 8,5 6,5 - 9,5 7.20 7.15 6.95 7.19 7.07 7.55
Sulphate 250 500 250 250 86.6 45.7 81.5 28.0 20.3 34.5
Total Dissolved Matter - 1000 500 - 373 210 263 202 210 193
Zinc - 3.0 5.0 - 0.002 0.004 0.010 0.012 0.128 0.002
Additional Parameters, mg/L
Calcium - 300 - - 57.4 48.5 53.1 50.2 46.2 44.8
Hardness (CaCO3) - 500 - - 205 142 167 145 146 134
Magnesium - - - - 14.99 5.02 8.44 6.55 7.64 4.82
Potassium - - - - 5.02 2.66 3.27 2.46 2.82 2.32
Sodium 200 200 - 200 48.3 16.0 24.7 12.6 13.1 14.2
Free Chlorine - 5.0 4.0 - 1.32 1.07 1.16 1.40 1.38 1.53
Ammonium 0.5 1.5 - 0.5 <0,05 <0,05 <0,05 <0,05 <0,05 <0,05

Turbidity, pH, chloride, total hardness and residual chlorine are the monthly average values of plant operation laboratories.
Other parameters are annual averages of analyses conducted in Directorate of Clean Water Laboratory.

77
 c) Water Quality Portal Project
Within the scope of the project, instant data from a total of 111 devices from various points all around Istanbul are collected (those
in potable water treatment plants, pumping stations, water transmission lines, wastewater treatment plants, etc.). Values including
chlorine, pH, ammonium, water flow, temperature, etc. are measured in different periods and recorded in PLC or Datalogger devices
that are connected to these sensors, consequently stored in İSKİ’s database on a regular basis. All the data gathered here is monitored
and reported by related staff through a map-based WEB application.
The objective of the project is to increase the number of chlorine monitoring system units to enable high-accuracy monitoring of the
chlorine values in all the network. This will provide creation of a water portal that enables monitoring not only chlorine values, but all
values on potable and waste water.

Water Quality
Portal

3.3.1.3.4 Maintenance and Repair Works of Potable Water Structures

Maintenance and repair works of engineering structures including potable water network, tunnels, transmission lines, energy transfer
lines, potable water storage tanks, pumping stations, muster stations, transformers, dams, weirs, potable water treatment plants etc.
conducted regularly for water supply, protection and operation of water resources within the area of duty.

Table 3.15 Annual Number of Repair Works of Breakdowns on Transmission Lines According to Pipe Types
Font Steel D.F. ACP Concrete PSCP SPPCP HDPE GRPP Total
Years
(Number) (Number) (Number) (Number) (Number) (Number) (Number) (Number) (Number) (Number)

2014 3 366 56 34 0 4 2 1 15 481

2015 2 395 62 11 8 1 0 5 10 494
2016 3 390 107 6 0 0 1 8 4 519
2017 2 355 107 3 2 0 0 8 9 486
2018 2 489 131 3 0 1 0 13 8 647

D.F. : Ductile Font GRPP: Glass Reinforced Polyethilene Pipe

PSCP : Pre Stressed Concrete Pipe SCPC: Steel Coated Concrete Pipe
HDPE : High Density Polyethylene Pipe CLT : Concrete Lined Tunnel (Bosphorus Tunnel)
ACP : Asbestous Cement Pipe

Table
Table 3.16 3.6 Tablo 3.21
Transmission Line Tablo 3.21 Fixed
Breakdowns

Quantity Rate
 Duration of Fixing
(Number) (%)

Water transmission breakdowns fixed within 24 hours 788 100

Breakdowns that lasted longer than 24 hours 0 0

Total 788 100

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 III - Information and Evaluation of Activities

• Equipment Work Related to Transmission Lines

Table 3.17 Potable Water Network Maintenance and Repair

Data
Activity Conducted Unit Quantity

Construction of Branch Lines Number 14.097

Branch Lines Fixed Number 80.227
Length of Branch Lines Fixed Meter 575.163
Water Network Pipes Repaired Number 2.741
Plug (Main Tap) Repair Number 15.826
Valve Maintenance, Repair and Mounting Number 1.573
Elevation of Valves or Valve Boxes Number 17.302
Setup of Fire Hydrants Number 236
Change of Fire Hydrants Number 519
Water Toggle on From Valves Number 235
Water Toggle off From Valves Number 1.135

Table 3.18 Potable Water Network Breakdowns Fixed

Quantity Rate
Duration of Fixing
(Number) (%)

Water network breakdowns fixed within 8 hours 131,136 93,3

Water network breakdowns fixed within 8 -12 hours 2.819 2

Water network breakdowns that exceed 12 hours 6.546 4,7

Total 140,501 100

In 2018, 140.501 water network failures were resolved in 4 hours and 29 minutes on average.

3.3.1.3.5 Activities on Decreasing Water Loss

The limited amount of potable water resources and increase of access and network operation costs in particularly grand cities make
the monitoring and control of losses and leakages in the existing potable water network a more significant topic. The overall loss /
leakage rate in Istanbul is 22% and the rate is on gradual decrease with new projects conducted.

Table 3.19 Water Supplied to the City and Accrued in 2018

(m3)
Water supplied to the city 1.040.965.331
Water invoiced 719.546.186
Water free of charge 9.612.572
Pre-paid meters 55.703.060
Detected Leaked Water 137,671
Water Truck (Hamidiye) 74.754
Breakdown and discharges 23.352.299
Water accrued 808.426.542

Water loss rate in 2018, 22,34%.

79
 a) Water Leak & Loss Project
The project aims at identification of water loss and leakage in
the network with precise geographic accuracy without causing
high financial losses, without causing severe problems in
infrastructure.
• Degregation/Aging of Water Network
• Climate and ground Movements
• Chemical Content of Water
• Pressure in the Water Network
• Quality of Workmanship
• Design of Water Network
• An integrated study was conducted with the coordination
of different units to cover the traffic density issues on the
pipe and the Lost and Leakage Management System was
developed.
In the SCADA system, which is widely used for the measurement
of the water supplied to the city in the detection of missing
leakage, isolated sub-regions have been created by performing
integrated studies. With the network communication system
established within İSKİ, any interference or threat from outside
was minimized and the data was converted into meaningful data in
İSKİ database. The software is managed within the organization.
Integration of new devices can be done according to the standard
structure determined.
Necessary reports and WEB portal have been prepared for
reporting hourly, daily and monthly data collected from devices
to monitor pressure and flow movements. By monitoring the flow
rate changes day and night, the effect of failures on the network
to loss leakage by means of CRM integration, and the network
pressure analysis has been made meaningful by GIS.
With the Lost and Leakage WEB portal, data such as SCADA
flowmeters, isolated zone flowmeters daily and monthly
consumption, pressure information, device information and loss
leakage rate are monitored. Within the scope of the Loss and
Leakage Project, field personnel provide on-the-spot controls
for devices located in isolated areas. They perform problem
detection and solution within the authority.
Data flow, average pressure and daily flow values of all installed
DMA devices, invoiced m3, contract numbers, fault description
information are sent to related persons by the system every
morning.
b) Smart Meter Project
Within the scope of Smart Meter Project, smart meter systems in
our administration are analyzed in detail from communication to
security, from security to electronic card features inside the meter.
Studies about NB –IoT, LoRa, RF and GPRS communication
technologies are still underway.
On the Smart Meter Portal Application;
• Filtering options such as contract, counter number and
address can be used to display the locations of smart meters
throughout Istanbul.
• It is supported by different impressions as road map, hybrid
map, terrain map and satellite map.
2018 ANNUAL REPORT
• There is an option to generate and display alarm conditions
according to signal levels.
• In order to make the loss-leakage management more
effective, an isolated region is controlled with smart meters
completely and instant loss leak detection can be made.
• Pins representing buildings can be grouped for monitoring
when desired. This grouping can be cancelled if required.
• Details related to contract for each smart meter is listed.
There are options available for detailed reporting and
capturing/adding photos.
• Consumption information reporting option is available.
• With the detailed information of the meter, the details of the
last invoice, the information of the smart meter, it is possible
to display work orders in line with the authorization and to
perform remote on / off.
23.275 smart meters have been purchased and 3.891 new
generation domestic smart meters have been assembled to the
workplaces in İSTOÇ, Bağcılar District.
c) Project on Decreasing Water Loss and Leakage
through Establishment of DMA’s
The project aims at identification of water loss and leakage in
the network with precise geographic accuracy without causing
high financial losses, without causing severe problems in
infrastructure.
To decrease water loss and leakage rate; particular zones are
identified and the network is managed through flowmeters
placed within the network feeding these zones. Flowmeter
metering zones are established upon identification of buildings
consuming network water. These regions are recorded into the
geographic information system database and isolated regions are
determined in the geographic information system and the points
where the network and flowmeters feeding these parts are placed
are determined.
Buildings within flowmeter zones are processed to subscriber
database with their contract information matched to form a water
loss / leakage study database. The index and pressure values of
flowmeters are created as text files through GPRS modem onto
the ftp server and the system that delivers the data in this file
automatically to İSKİ database was put into operation, enabling
continuous flow of average pressure and index values of every
15 minutes for 24 hours. Thus, information on how much water
was consumed between two dates in a given zone and pressure
applied in the area was acquired.
This system over time enabled monitoring within İSKİ’s GIS
mapping system of each DMA in line with data updated
automatically with monthly invoicing. Whether water loss
occurred within main transmission lines or lines with proximity to
subscribers can now be identified and locations detected can be
focused more closely.
69 DMA zones have been created and studies are still in progress
to create 565 DMA zones.
80
 III - Information and Evaluation of Activities

d) Early Warning System with Remote Monitoring of 3.3.1.3.6 Water SCADA

Water Losses-Leaks The transmission and distribution of water is controlled by an
electronic system called SCADA. It enables monitoring of water
In order to detect water losses and leaks, a pilot study was tanks and main distribution system of the city as well as the main
conducted with “Remote Monitoring and Early Warning System” water resources, while saving necessary data and conducting
in and around Galata Tower in Beyoğlu District. remote controlling functions. It also enables taking necessary
Within this scope; measures by identifying the water demand of the city to make
sure water reaches to subscribers under proper conditions.
• 2 Alpha devices, 32 Repeater, 36 Logger devices have been Furthermore, breakdowns on water transmission lines are
installed on the 7 km network line determined. identified, valves on such lines are intervened remotely and water
• The system was monitored for 15 days and repairs were loss is thus minimized.
carried out at 6 points detected.
• Follow-up was continued for 30 days after repair. İSKİ Clean Water SCADA system is operated through 174
• During this time, no fault data records were found. The permanent stations as of 2018. With the commissioning of the
system continues to be monitored. Well and Pumping Station SCADA system, the total number of
stations reached 278.
e) Bahçeköy Physical Loss-Leak Reduction Project
It is aimed to control the network pressure with the DMA room
built at Bahçeköy region entrance and to reduce losses by
reducing this pressure as needed.
In the room, flow meter, pressure breaker valve, Electronic BKV
Controller and other equipment that will ensure healthy operation
of the line are located. The BKV controller used in the room is
preferred as a domestic product. The system energy is provided
by the solar panel.
The results obtained by reducing the pressure and eliminating the
physical losses in the network;
• March-April loss rate 36,8%
• April-May loss rate 23,66%,
• May-June 14,53% ,
• June-July 12,55% lost-leak rate was achieved.   Clean Water
SCADA System
Network pressure and flow rate can be monitored instantly.
Remote intervention can be performed if necessary.

SCADA Control
Center Screen

SCADA
Central Control
Screen and
Operator
Screens

81
 3.3.1.4 Water Catchment Basin Protection
Activities
Necessary action is conducted to prepare basin protection plans
for each basin, to identify constructions built in basins against
basin regulations, to conduct necessary action for demolition of
such buildings, to identify illegal disposal of excavation, garbage
and debris, to conduct necessary removal works and legal action
on those committing such illegal disposals, to share opinion on
agricultural and husbandry, conducting necessary actions to
prevent traditional farming and promote organic farming.
Besides all such actions, the responsible unit also conducts
all actions on informing related authorities on unlicensed and Draft
unauthorized stone and mine quarries, sharing opinion on Büyükçekmece
Lake Basin
applications on spring waters and underground water, requesting Special Provision
shutdown of those with no permission or authorization, placing Determination
warnings on possible hazards and risks on road sides and Study
conjunctions in use that reach to dams and ponds that supply
water to Istanbul, conducting necessary action on forestation
projects and maintenance of such areas in territories belonging or • Melen Dam Basin Special Provision Determination
allocated to the Administration as well as areas of potable water Study
supply basins.
Scope of Work: To prepare a conservation plan by using
scientific methods to protect the Melen Basin and to create a new
Table 3.20 Basin Protection Activities in 2018 regulation within the scope of this conservation plan.
Quantity Benefits: Sustainable conservation of the Melen Basin, providing
Activity
(Number) healthy drinking water for many years, observing the balance of
Basin Protection Plan Prepared 3 protection and use, our institution’s work on the project has been
completed and the approval stages of the Ministry are being
Constructions Demolished 33 carried out.
Illegal Buildings Detected 386
Trees Planted 200.242
Basin Inspection Visits Conducted 2.554

3.3.1.4.1 Works Conducted within Potable Water

Basin Protection Plan
Works on Potable Water Basin Protection Plan commenced in line
with the Article 16 of the Regulation on Control of Water Pollution Draft Melen
dated 31.12.2004, no. 2568728 and Article 6 and Provisional Dam Basin
Article 1 of the Regulation on Protection of Potable Water Basins Special Provision
dated 28.10.2017 no. 30224 by Ministry of Forestry and Water Determination
Works. Study

The new name in the current legislation has been the Potable-
Utility Water Basin Conservation Plan. The studies were made
compulsory.
In accordance with legislations in force, Potable-Utility Water
Basin Protection Plan studies have been started. The reports and
outputs of the work on the Special Provision Determination of the
Büyükçekmece Lake Basin, the Special Provision Determination
of the Melen Dam Basin and the Preservation Plan of the Elmalı
1-2 Basin have been received by our Administration and the
project is finalized. Projects will come into force in 2019.
• Elmalı 1-2 Dam Basin Conservation Plan Study
Scope of Work: To prepare a conservation plan by using
scientific methods to protect the Elmalı Basin and to create a new
regulation within the scope of this conservation plan.
Benefits: Sustainable conservation of the Elmalı Basin, providing
healthy drinking water for many years, observing the balance
of protection and use, our institution’s work on the project has
been completed and the approval stages of the Ministry are being
carried out.

• Büyükçekmece Lake Basin Special Provision

Determination Study
Scope of Work: : To prepare a conservation plan by using
scientific methods to protect the Büyükçekmece Basin and to
create a new regulation within the scope of this conservation
plan.
Benefits: Sustainable conservation of the Büyükçekmece Basin,
providing healthy drinking water for many years, observing the
balance of protection and use, our institution’s work on the project
has been completed and the approval stages of the Ministry are
being carried out.
Draft Elmalı
1-2 Dam Basin
Conservation
Plan Study

2018 ANNUAL REPORT 82

 III - Information and Evaluation of Activities

3.3.1.4.2 Activities of Identification of Structures and Demolishing Illegal Ones within Potable Water Basins
in 2018
In line with basin regulations, identification of constructions illegally conducted in banned areas, informing related authorities and
municipalities on such structures and ensuring the demolishing of these structures are crucial. As a result of tight monitoring for years
in such restricted territories, no concrete or permanent structures remain and those that are currently undergoing demolition are limited
to prefabricated and simple structures in the form of containers, huts and outbuildings. No such structures are allowed and monitoring
is in constant progress.
Potable water basins are under constant control and inspections. In the protected areas where construction is prohibited in the
drinking water basins, the newly constructed structures are determined by continuous inspections. In 2018, 33 buildings were removed
and required legal procedures were requested from related institutions.
Illegal construction is tried to be kept at zero level in Istanbul’s drinking water basins, absolute and short-range protection areas. New
construction is strictly forbidden.
Structures still standing in absolute and short-distance protection areas are those built before 1994, most of which existed before the
area was claimed as water basin, located in village settlements, some of which are listed as historic such as those in Durusu (Terkos),
Ahmediye, Bahşayiş and Tepecik.

3.3.1.4.3 Forestation Works in Water Basins

Afforestation projects, manufacturing and maintenance are carried out in the drinking water basins supplied to Istanbul, on the lands
of the Administration and on the lands allocated to the Administration. In 2018, 200.242 trees were planted.

Table 3.21 Forestation Activities in Reservoir Basins

Trees Planted Trees Planted in Total Trees

Basin Before 2018 2018 Planted Types of Trees Planted
(Number) (Number) (Number)

Acacia, Alder, Sycamore, Ash Tree, Umbrella Pine,

Ömerli 256.314 4.000 260,314
Cedar, Cypress, Fruits

Terkos 43.862 81.560 125,422 Acacia, Alder, Sycamore, ash Tree, Umbrella Pine

Acacia, Alder, Ash Tree, Umbrella Pine, Cedar, Cypress,

B.Çekmece 292.059 82.700 374,759
Plum Tree, Fruits

Acacia, Alder, Ash Tree, Umbrella Pine, Linden, White

Sazlıdere 133.997 - 133,997
Alder, Willow

Kazandere 2.457 16.951 19.408 Ash Tree, Sycamore

Papuçdere 4.432 - 4.432 Ash Tree

Darlık 31.973 - 31.973 Ash Tree, Umbrella Pine

Acacia, Alder, Sycamore, Ash Tree, Umbrella Pine,

Streams - 15.031 15.031
Cedar, Cypress, Fruits

Acacia, Alder, Sycamore, Ash Tree, Umbrella

Total 765.094 200.242 956,336 Pine, Plum Tree, Linden, Willow, Cedar,
Cypress, Fruits

83
 3.3.1.5 Protection and Operation of Foundation d) Arnavutköy Water Distribution Structure
Water Structures Survey, Restitution, Restoration and Engineering Projects of
Arnavutköy Water Distribution Structure of Terkos Water System
The largest city of Turkey in terms of history, commerce and in Arnavutköy District of Beşiktaş District have been completed.
culture, established on two sides of the Bosphorus that unites
Asia and Europe, Istanbul has been the capital of The Roman,
Byzantine and Ottoman Empires for centuries.
Water transmission lines, cisterns, aqueducts, dams and
fountains constructed to supply water to Istanbul have generated
a magnificent water civilization. In the Roman period, water was
supplied from wells, small springs and cisterns. In the Byzantine
period, more than 70 open and covered cisterns were built.
In the Ottoman period;
• Halkalı waterways
• Kırkçeşme waterways
• Üsküdar waterways
• Taksim waterways e) İshakağa (Onçeşmeler) Fountain
• Hamidiye waterways
were constructed and extended. All these water systems are “Beykoz Historical İshakağa (Onçeşmeler) Fountain Basic
composed of dams, aqueducts, catchment pools, water balance Research Excavations and Design Work” has been completed
towers and fountains. and its projects have been approved by Istanbul Regional
Board of Protection of Cultural Properties No. 6 with revisions.
Those among them that reach today are maintained, protected Application studies will be carried out according to the approved
and operated. project.

3.3.1.5.1 Completed Restoration Projects

a) Uzun Kemer
Survey, Restitution, Restoration and Engineering Projects of Uzun
Kemer were completed. Restoration is being carried out.

f) Digitization of Historical Plans

Within the scope of the transfer of the sheets to the digital
environment, screening and raster arrangements of 1.437
historical sheets were made.

b) Eğri Kemer
Survey, Restitution, Restoration and Engineering Projects of Eğri
Kemer were completed. Restoration continues.

c) Kağıthane Water Distribution Structure

Survey, Restitution, Restoration and Engineering Projects of
Kağıthane Water Distribution Structure of Terkos Water System
were completed.

Within the scope of the digitization of the projects, maps and

technical documents belonging to the “Historical Waterways
and Structures in the archives of the Foundations 1.Region
Directorate”, 34 maps were restored and prepared to be scanned.

2018 ANNUAL REPORT 84

 III - Information and Evaluation of Activities

g) Restoration Project of 41 Historical Fountains 3.3.1.5.3 Works Which Restoration/Maintenance

Restoration projects of 41 historical fountains in Anatolia and Completed
European sides were prepared.
a) Restoration of 4 Fountains
Restorations of Beşiktaş Ramiz Ağa Fountain, Sarıyer Mustafa
Efendi Fountain, Beykoz Kethüda Fountain, Paşabahçe İskele
Fountain are completed.

1.Abdülhamid Ali Bey

Han Fountain Fountain
(Sarıyer) (Sarıyer) Beşiktaş Ramiz
Ağa Fountain

3.3.1.5.2 Ongoing Restoration Applications

b) Üsküdar Horhor Fountain
a) Eğri Kemer All works related to the restoration work of Üsküdar Horhor
Restoration application of Eğri Kemer is in process. Fountain have been completed and acceptance procedures have
been started.
b) Uzun Kemer
Restoration application of Uzun Kemer is in process.

Üsküdar
c) Bozdoğan Kemeri Horhor
Restoration application of Bozdoğan Arch is in process. Fountain

c) Spring Area Park Project

Üsküdar Atik Valide Spring area was opened as a park.

85
86
3.3.2 Wastewater Management
87
 3.3.2.1 Design Activities of Wastewater Structures
Within the wastewater design activities, the Administration conducts and within its areas of authorization and responsibility, con-
ducting and approving ground drilling and studies as well as geotechnical reports and soil improvement designs to identify and take
measures on soil types of existing and planned wastewater treatment plants, wastewater collectors and similar structures, for the
planning of environmental protection requirements, preparing and approving EIA Reports, surveys, feasibility studies and similar
documents, for wastewater disposal, conducting and approving the design of wastewater treatment plants, sludge drying facilities,
sludge incineration facilities, recycling facilities, cogeneration facilities and their energy transfer lines and transformer building except
for transmission lines and engineering structures on them, conducting and approving design of any kinds of rehabilitation, revision
and repair work on existing wastewater treatment plants.

3.3.2.1.1 Wastewater Project Works

Table 3.22 Wastewater Activity Information Unit Amount

Projected Waste Water Line Length km 501

Projected Rain Water Line Length km 370

Reclamation Project Prepared Stream Length km 101

Projected Wastewater/Stormwater Tunnel Length km 25

Prepared Waste Water Treatment Plant Project Number 1

Prepared Architectural Projects Wastewater Facilities Number 1

Prepared Wastewater Facilities Electrical Projects Number 1

Prepared Wastewater Plants, Mechanical Projects Number 1

Prepared Statical Projects Wastewater Facilities Number 1

Length of Drilling Work Projects Conducted m 2.373

Wastewater Treatment Plant Seismic Projects in Planned Areas Number 24

Vertical Electrical Sounding Projects on the Area Planned for Construction of WWTP Number 22

Number of Soil Investigations Prepared for Waste Water Treatment Plants Number 6

3.3.2.1.2 Information on Wastewater Treatment
Plants Design Activities
• Ataköy Advanced Biological Wastewater Treatment Plant
is under construction and the project controls have been
approved.
• Process project approvals for Baltalimanı Biological
Wastewater Treatment Plant have been made and application
project approvals are continuing.
• Process project approvals for Tuzla Advanced Biological
Wastewater Treatment Plant 3rd Stage have been made and
application project approvals are continuing.
• Yenikapi Biological Wastewater Treatment Plant project
project studies is ongoing.
• Paşaköy Advanced Biological Wastewater Treatment Plant
3rd and 4th stage project work is ongoing.
• Membrane Bioreactor (MBR) business reporting and
technical specification preparations are continuing.
• Preparation of pre-feasibility report and EIA report for
Ambarlı Sludge Disposal Facility is continuing.
• Descriptions and technical specifications for deodorization
work have been prepared for Tuzla, Baltalimanı and Yenikapı
Wastewater Treatment Plants and tender preparation works
are continuing.
• Ambarlı Advanced Biological Wastewater Treatment Plant
2nd Stage work and Deep Sea Outfall job description files
have been prepared and tender preparation works are
continuing.
• Şile Kumbaba Advanced Biological Wastewater Treatment
Plant work is underway for plan modification works and
allocation procedures as well as preparation of definition file.
• Plan modification works and allocation procedures for
Çekmeköy Advanced Biological Waste Water Treatment
Plant and definition file preparation studies are continuing.
• Heybeliada Biological Wastewater Treatment Plant allocation
process and definition file preparation studies are continuing.
• Ataköy Advanced Biological Wastewater Treatment Plant 3rd
stage work on the definition file preparation work is ongoing.
• Definition files are being prepared for the preparation of
village type wastewater treatment plant projects.
• Description of Baltalimanı 2nd Stage Deep Sea Discharge
Application projects are under preparation.
• The preparation of the definition file for the conversion of
the Küçüksu Wastewater Treatment Plant to the Advanced
Biological Wastewater Treatment Plant continues.

2018 ANNUAL REPORT 88

 III - Information and Evaluation of Activities

Baltalimanı
Biological
Wastewater
Treatment
Plant

Ataköy
Advanced
Biological
Wastewater
Treatment
Plant

Ambarlı
2nd Stage
Advanced
Biological
Wastewater
Treatment
Plant

3.3.2.2 Wastewater Construction Activities

Wastewater construction activities include construction of all kinds of wastewater network, collection lines, pumping stations and lines
as well as tunnels within area of authorization of the Administration, construction of stream rehabilitation lines, stormwater collection
lines, wastewater treatment plants and discharging lines for after the treatment process.

Table 3.23 Wastewater Construction Activities Unit Amount

Completed Waste Water Parcel Length (Ø200) m 213.475

Completed Waste Water Network Construction Length (Ø300-Ø600) m 402.863

Wastewater Collection Lines Construction Completed (Ø700-Ø3000) m 44.751

Microtunnel-Pipejacking Construction Completed m 3.137

Wastewater Tunnel Construction Completed m 1.348

Stormwater Lines Construction Completed m 59.049

Stream Rehabilitation Line Construction Completed m 20.085

Wastewater Treatment Plant Constructions Completed Number 6

Wastewater Treatment Plant Capacity Increases Completed Number 3

Wastewater Treatment Plant Constructions in Progress Number 8

89
 3.3.2.2.1.Wastewater Construction Activities
Table.3.24 Waste Water Completed Construction Activities
N. Name of The Project
Europe 1st Region 2012
1 01 April 2013
Part 2 Tunnel Construction
Construction of Tunnels On
2 European Side 1st Zone
5th Part In 2012
Europe 2nd Region 2014
2nd Part Miscellaneous
3 Wastewater, Rain Water
Canal and Stream
Rehabilitation Construction
Europe 2nd Region 2014
3rd Part Miscellaneous
4 Wastewater, Rain Water
Canal And Stream
Rehabilitation Construction
Asia 2nd Region 2011
1st Part Miscellaneous
5 Wastewater Channel
and Stormwater Channel
Construction
Misc. Wastewater,
Stormwater Channels
6 and Stream Reclamation
Constructions On The
Asian Side 1st Part In 2013
N. Name of The Project
Construction of Tuzla Sea
7 03 March 2016
Discharge 2nd Stage
Construction of Tunnels on
8 European Side 1st Zone
5th Part In 2013
2018 ANNUAL REPORT
Start Date End Date Contract Cost Content of The Project
Wastewater tunnel construction between
Cendere-Galata stream and Baltalimanı
29 March 2019 81.407.422 ¨ with a length of 9.483 m and Ø3600 mm
diameter as well as 5 shafts of 359 m length
and Ø2000 mm diameter via pipejacking.
In Eyüpsultan, Beşiktaş, Sarıyer ve Beykoz
districts construction of stormwater lines
of Ø2000-Ø3000 mm and Ø4500 mm
05 June 2013 23 March 2018 76.373.620 ¨ diameters and 3.784 m length, wastewater
channels of Ø300-Ø2000 mm diameter
and 9 km length as well as 670 m of stream
reclamation works.
Construction of 100.000 m wastewater
and rain water channel in Silivri Advanced
Biological Wastewater Treatment Plant
Wastewater Basin with a diameter
of Ø300-Ø1400 mm concrete and
reinforced concrete pipes and 90.000
22 June 2015 23 December 2018 35.053.461 ¨ m, and Ø300-Ø600 mm CTP pipes and
10,000 m, manholes, connections and
road superstructure works of these
manufactures, 360 m creek rehabilitation
in the downstream part of Boğluca
(Kayalı) Creek between D100 Highway and
Marmara Sea.
Construction of 100.000 m concrete
/ reinforced concrete pipe and waste
water and rain water channel between
01 July 2015 30 September 2018 27.445.862 Ø300-Ø1400 mm in Avcılar and Başakşehir
Districts and manholes, connections
and road superstructure works of these
productions.
Manufacturing of 50 km wastewater
and rain water network and collector
in Ø300-Ø2200 mm diameter in the
settlements located in Tuzla Waste Water
06 April 2012 20 April 2018 13.308.806 ¨ Basin and in various neighborhoods
of Tuzla and Kartal Districts with their
inspection manhole, parcel manhole,
parcel connection, rain water grid and
connection.
In settlements within Tuzla and Paşaköy
basin and misc. districts of Pendik and
Sultanbeyli, 19 km of stream reclamation,
a total of 30 km of wastewater and
20 September 2013 26 June 2018 44.941.439 ¨ stormwater network and collector lines
of Ø300-Ø2600 mm diameters as well as
examination manholes, plot manholes,
plot connections, stormwater grids and
connections.
Table.3.25 Waste Water Construction Activities
Start Date End Date Contract Cost Content of The Project
Manufacturing of steel pipes of Ø2200 mm,
Ø1800 mm, Ø1400 mm inner diameter,
20 August 2018 14.983.243 $ 2.410 m sea discharge line, and 1.005 m of
land pipeline with steel pipes of Ø2200 mm
inner diameter.
Construction of tunnels via TBM of Ø3000
mm inner diameter and 10.020 m length,
conventional tunnels of Ø3000 mm inner
31 July 2014 19 July 2021 93.479.305 ¨
diameter and 270 m length, collectors
of Ø3000 mm inner diameter and 115 m
length, 9 shafts of Ø7,5 m and 9 m diameter.
90

Misc. Wastewater and
Stormwater Channel
9 Constructions on the 15 February 2017
European Side 1st Zone
3rd Zone In 2015
Misc. Wastewater and
Stormwater Channel
10 Constructions on The
European Side 1st Zone,
2nd Part In 2015
Wastewater, Stormwater
Channels and Stream
11 Reclamation Constructions
on the Asian Side 1st Zone
1st Part
Construction of Misc.
Wastewater Channels,
Stormwater Channels and
12
Stream Reclamation on
European Side 1st Zone
2nd Part
Misc. Wastewater and
Stormwater Channel and
13 Tunnel Constructions on
The European Side 2nd
Zone 1st Part In 2014
Misc. Wastewater and
Stormwater Channel and
14 Stream Reclamation Works 10 December 2015
on the European Side 2nd
Zone 4th Part in 2014
Misc. Wastewater and
Stormwater Channel
and Stream Reclamation
15 27 September 2016
Constructions On The
European Side 2nd Zone
1st Part
Misc. Wastewater and
Stormwater Channel
and Stream Reclamation
16 19 December 2016
Constructions on The
European Side 2nd Zone
2nd Part In 2013
III - Information and Evaluation of Activities
Construction of concrete/reinforced
concrete of Ø300-Ø1600 mm diameters
and 50.089 m length, CTP pipelines of
Ø300-Ø700 mm diameter and 3.499
12 April 2020 25.517.751 ¨
m length, with a total sum of 53.588 m
of wastewater and stormwater lines as
well as manholes, connections and road
superstructures related to these.
Manufacturing of concrete and reinforced
concrete pipes of Ø300-Ø2400 mm
diameters and 99.961 m length, CTP pipes
of Ø400 mm diameter and 107 m length,
02 October 2015 28 August 2019 44.214.374 ¨
amounting to wastewater and stormwater
lines of 100.068 m as well as manholes,
connections and road superstructure
works related to these lines.
Concrete and reinforced concrete
stormwater and wastewater lines of 35.580
m length in Yenikapı and Baltalimanı
basins with Ø300-Ø2200 mm diameters,
construction of manholes, connections
and road superstructure works related to
these lines, in Tekstilkent and Çinçin stream
20 July 2016 20 July 2019 46.814.826 ¨
a box cross-section of 1.690 m length and
misc. sizes, spring cross-section of 860
m in Vadi Istanbul and Kağıthane stream,
as well as 1.600 m of box- and spring-
cross-section laying on Ayazağa spring,
amounting to a total of 4.150 m of stream
reclamation works.
In districts of Arnavutköy, Sarıyer ve
Beyoğlu construction of a total of 82 km and
Ø300-Ø2400 mm diameter of concrete/
reinforced concrete pipes for wastewater
19 October 2016 07 July 2020 73.737.729 ¨ and stormwater lines, 2 pumping stations,
wastewater pumping lines of Ø140 mm
diameter, horizontal drilling of Ø1800 mm
as well as manholes, connections and road
superstructures for these lines.
Concrete/reinforced concrete pipes in
Selimpaşa ABWWTP Wastewater Basin
with Ø300-Ø2000 mm diameter and 80.000
m length, CTP pipes of Ø300-Ø1000 mm
diameter and 19.000 m length and, a total
12 June 2015 18 August 2019 39.798.464 ¨ of 100.000 wastewater and stormwater
lines, 1.000 m of which is pipejacking; as
well as manholes, connections and road
superstructures related to these lines,
stream rehabilitation on Mandıra and
Selimpaşa streams for 1.500 m length.
In districts of Beylikdüzü, Esenyurt,
B.Çekmece and Avcılar, concrete and
reinforced concrete pipes of Ø300 -
Ø1400 mm diameter and 90.000 m
27 April 2019 30.785.152 ¨
length for wastewater and stormwater
lines, manholes, connections and road
superstructure works as well as 4 km of
stream rehabilitation.
Construction of concrete/reinforced
concrete pipes of Ø300-Ø2800 mm
diameters and 77.420 m in length in
districts of Avcılar, Esenyurt, Beylikdüzü
and Büyükçekmece, HDPE pipe laying of
300 m with horizontal directional drilling
(HDD) method and a total of 81.970 m
10 March 2020 27.481.026 ¨ of wastewater and stormwater pipes
including CTP pipes of 4.250 m length and
Ø300-Ø600 mm, manholes, connections
and road superstructures related to these
as well as stream reclamation works at
Beylikdüzü district’s Gürpınar stream
and Kemerdere - Serinpınar streams of
Büyükçekmece.
Construction of a total of 60 km wastewater
and stormwater lines with a diameter of
18 December 2019 14.187.369 ¨
Ø300-Ø2000 mm in Silivri and Çatalca
districts.
91

Construction of Misc.
Wastewater Channel,
Stormwater Channels and
17
Stream Reclamation Lines
on European Side 1st Zone
3rd Part
Misc. Wastewater and
Stormwater Channel
and Stream Reclamation
18
Constructions on The
European Side 2nd Zone
3rd Part
Misc. Wastewater and
Stormwater Channel
and Stream Reclamation
19
Constructions On The
European Side 1st Zone
5th Part
Europe 2nd Region Part 2
20
Tunnel Construction
Misc. Wastewater And
Stormwater Channel
And Stream Reclamation
21
Constructions On The
European Side 2nd Zone
4th Part
Asia Region 2014 3rd Part
Miscellaneous Wastewater
22 Channel, Rain Water
Channel And Pipejacking
Construction
Misc. Wastewater,
Stormwater Channels
23 And Stream Reclamation
Constructions On The
Asian Side 2nd Part in 2014
Misc. Wastewater and
Stormwater Channel and
24 Tunnel Constructions on
The Asian Side 4th Part In
2014
Misc. Pipejacking
25 Construction on the Asian
Side 6th Part
Misc. Wastewater,
Stormwater And Stream
26
Reclamation Works on The
Asian Side, 1st Part
Road Crossing
27 Constructions on The
Asian Side, 5th Part
2018 ANNUAL REPORT
Construction of 9.017 m wastewater lines
and stormwater lines of Ø300- Ø2200 mm
diameter and 6.801 m length in districts
of Eyüpsultan, Bayrampaşa, Güngören,
Esenler, Zeytinburnu, Bakırköy, wastewater
lines of Ø300- Ø2200 mm diameter and
26 September 2017 12 July 2020 88.762.980 ¨ 9.017 m length, stormwater lines of Ø300-
Ø2200 mm diameter and 6.801 m length,
reinforced concrete coating of 3.523 m,
prefabricated stream elements of 600 m
and stream reclamation as well as 4.410 m
Ø3000 mm diameter of stormwater tunnels
with TBM machines.
Production of 69.860 m wastewater
20 June 2018 18 June 2020 37.650.143,40 ¨ line between Ø300-Ø1200 in Avcılar,
Başakşehir Districts.
Production of 100.303 m wastewater
17 October 2018 15 October 2021 77.283.854 ¨ line between Ø300-Ø2400 in Avcılar,
Başakşehir Districts.
6.701 m Ø2200 mm diameter tunnel
20 December 2018 12 February 2022 107.615.561 ¨ production and 86 m tunnel shaft
production in Avcılar District.
Wastewater / rain water canal with a
diameter of 24.456 m Ø300-Ø2600 mm,
tunnel with a diameter of 100 m Ø2600 mm,
20 December 2018 30 March 2022 107.615.561 ¨ horizontal drilling of diameters between
1.327 m Ø1400-Ø3400 mm and 1.523 m
stream in Fatih, Zeytinburnu and Bakırköy
districts.
Manufacturing of 100 km wastewater
and rain water network and collector
in Ø300-Ø2400 mm diameter in the
settlements located in Paşabahçe-Küçüksu
19 June 2015 18 May 2019 32.853.712 ¨ Basin and in various neighborhoods of
Ümraniye, Üsküdar, Beykoz and Ataşehir
Districts with their inspection manhole,
parcel manhole, parcel connection, rain
water grid and connection.
Manufacturing of 100 km wastewater
and rain water network and collector
in Ø300-Ø2400 mm diameter in the
settlements located in Paşabahçe and Şile
06 July 2015 12 April 2019 32.722.967 ¨ Basin and in various neighborhoods of
Çekmeköy, Sancaktepe, Sultanbeyli and
Şile Districts with their inspection manhole,
parcel manhole, parcel connection, rain
water grid and connection.
In misc. areas of Kartal, Pendik and Tuzla
districts within Tuzla basin, construction
04 February 2016 20 July 2019 41.773.843 ¨ of wastewater and stormwater lines of
Ø300-Ø2400 mm dimater and 102 km
length.
In Kadıköy, Küçüksu, Paşabahçe, Beykoz,
Riva, Paşaköy and Ataköy basins and
misc. areas of Kadıköy, Üsküdar, Beykoz,
Çekmeköy, Ümraniye, Sancaktepe,
18 April 2016 03 April 2020 53.890.950 ¨ Sultanbeyli, Maltepe, Bağcılar and
Bahçelievler districts, wastewater and
stormwater pipelines of Ø300-Ø1800 mm
diameters and 19.177 km length through
pipejacking and tube drawing.
Construction of 108.121 m wastewater
23 June 2016 17 January 2020 20.824.962 ¨ lines and 484 m stream reclamation in
Beykoz district.
Construction of 81 culvert crossings, 15
grit chambers and wastewater lines of
24 August 2016 02 December 2019 21.800.000 ¨
Ø300-Ø1400 mm diameter and 3.212 m
length on the Asian side.
92
 III - Information and Evaluation of Activities

Misc. Wastewater and Kurbagalidere Goztepe Bridge in Asia

Stormwater Channel Region 650m creek crossing, 600 m
28 04 October 2016 27 September 2019 42.497.265 ¨
Constructions On The pipejacking and 6.960 m waste water
Asian Side 4th Part network and collector construction.
11 km of stream reclamation on the
Misc. Wastewater, Asian side, in Paşaköy wastewater basin,
Stormwater Channels in districts of Sancaktepe, Çekmeköy,
29 And Stream Reclamation 06 September 2016 23 March 2020 58.543.174 ¨ Sultanbeyli and Maltepe, concrete and
Constructions on The reinforced concrete stormwater and
Asian Side 2nd Part wastewater lines of Ø300-Ø2600 mm
diameter and approximately 50 km length.

Construction of 1.728 m rainwater tunnel

Misc. Wastewater and
(Çavuşdere and Bülbüldere Tunnels), 11.511
Stormwater Channel and
m waste water line (wastewater network
30 Çavuşdere-Bülbürdere 04 May 2018 02 May 2020 50.511.045 ¨
and wastewater collector) and 11.038 m
Tunnel Constructions on
rain water line (stormwater line and grating)
the Asian Side 4th Part
channel construction in Üsküdar District.

Misc. Wastewater,
Improvement of 40 km of waste water,
Stormwater Channels
37 km of rain water and 10 km of stream
31 And Stream Reclamation 29 June 2018 27 June 2021 110.125.374 ¨
between Ø300-Ø2400 mm in various
Constructions on the Asian
districts of Pendik District.
Side 7th Part
Misc. Wastewater,
Stormwater Channels Construction of 84.000 m waste water
32 And Stream Reclamation 26 October 2018 24 October 2021 38.797.358 ¨ channel and rain water channel in Şile
Constructions on The District.
Asian Side 8th Part
Ataköy Advanced
Biological Wastewater Increasing the capacity of the existing plant
33 01 June 2016 15 May 2019     83.900.000 €
Treatment Plant Stage II with 240.000 m3/day additional capacity.
Construction
Baltalimanı Biological Conversion of the existing pre-treatment
34 Wastewater Treatment 02 October 2017 01 September 2021 279.079.078 ¨ plant into into a biological wastewater
Plant treatment plant of 600.000 m3/day.
Tuzla Advanced Biological Construction of an Advanced Biological
35 Wastewater Treatment 09 March 2018 24 August 2020 299.000.000 ¨ Wastewater Treatment Plant with a
Plant Stage III Construction capacity of 400,000 m3/day.
Yenikapı Biological Conversion of the existing pre-treatment
36 Wastewater Treatment 11 April 2018 10 April 2021 255.900.000 ¨ plant into into a biological wastewater
Plant treatment plant of 450.000 m3/day.
Miscellaneous Wastewater
Construction of Advanced Wastewater
Treatment Plants and
Treatment Plants in Çilimli, Cumayeri,
37 Canal Construction Within 03 September 2018 01 September 2021 86.900.201 ¨
Gölyaka, Kaynaşlı and Akçakoca with MBR
Melen Basin Environmental
Process.
Protection Project
Landscaping on a total area of 300.367 m2
with the rehabilitation of 3 creeks across
Istanbul. Creation of 250.000 m2 green belt
in the finished streams and landscaping
of upstream areas in 46.000 m2 area.
Creek Rehabilitation and
38 17 May 2018 17 May 2021 211.730.531 ¨ Establishment of a wetland area of 273.767
Landscape Design
m2 in front of the dams. Establishment of a
recreation area in a project area of 120.000
m2 in Büyükçekmece Basin. Maintenance
of 500.000 trees planted in basin areas in
2016, 2017 and 2018.
Supply of Concrete
Production of concrete pipes between
Reinforced Concrete
Ø200-Ø600 mm diameters, reinforced
Pipe, Concrete Chimney
concrete pipes between Ø700-Ø3600 mm
39 Elements, C Parts and 08 September 2018 08 September 2019 155.933.720 ¨
diameters, reinforced concrete chimney
Gasket and Prefabricated
elements, C pieces and precast stream
Stream Improvement
elements.
Elements - Year 2018
Note: Contract prices are in current year prices excluding VAT.

93
 3.3.2.3 Wastewater Operation Activities
3.3.2.3.1 Wastewater Collection and Discharge Activities
Within the scope of wastewater operation activities are enabling operation of wastewater pre-treatment, biological treatment and
advanced biological treatment plants, wastewater pumping stations, land disposal and sea discharge lines as well as maintenance and
protective repair works of wastewater treatment plants, rehabilitation, capacity and functional development works of wastewater pre-
treatment, biological and advance biological treatment plants, wastewater pumping stations, wastewater land and sea discharge lines,
acquiring all necessary permission and measures to operate wastewater plants within its area of responsibility.

Figure 3.2 Wastewater Cycle

Coarse Grid and Inlet City

Pumping Station
Sewerage Line
Sludge
Digestion Tanks
Sludge Unit
Odor Removel Unit

Workshop
Building

Aeration Tanks
Sea Discharge

Receiving Environment
Biogas Balloons Final
Sedimantation
Tanks

Table 3.26 Flow and Figures of Wastewater Treatment Plants According to Treatment Types
2017 2018
Type of the Plant Quantity Flow Quantity Flow
(Number) (m3/ year ) (Number) (m3/ year )

Advanced Biological Wastewater Treatment 10 464.230.381 10 529.321.729

Biological Wastewater Treatment 62 15.352.822 68 15.283.649
Wastewater Pre-Treatment 9 822.088.388 8 888.760.697

Total 81 1.301.671.591 86 1.433.366.075

2018 ANNUAL REPORT 94

 III - Information and Evaluation of Activities

3.3.2.3.2 Wastewater Treatment Activities

Table 3.27 Wastewater Treatment Activities in 2018

Wastewater Treatment Activities Annual Amount Daily Amount

Wastewater Treated in Wastewater Treatment Plants 1.433.366.075 m³/year 3.927.030 m³/day

Wastewater Treated in Biological + Advanced Biological Methods 544.605.377 m³/year 1.492.070 m³/day
Wastewater Treated in Pre-Treatment 888.760.698 m³/year 2.434.961 m³/day
Golden Horn Seawater Pumping 92.985.563 m³/year 254.755 m³/day
Wastewater Discharged Directly 5.863.913 m³/year 16.066 m³/day
Wastewater Pumped 333.054.884 m³/year 912.479 m³/day
Refuse Retained in the Process 5.551.262 kg/year 15.209 kg/day
Sand Retained in the Process 22.733.502 kg/year 62.284 kg/day
Scum Retained in the Process 617.673 kg/year 1.692 kg/day
Sludge Dewatered 427.551.177 kg/year 1.171.373 kg/day
Dry Sludge Disposed 97.645.590 kg/year 267.522 kg/day
Electric Consumed 328.669.737 kWh/year 900.465 kWh/day
Electric Generated 122.792.372 kWh/year 336.417 kWh/day
Natural Gas Consumed 49.854.532 Nm³/year 136.588 Nm³/day
Biogas Generated 13.321.552 m³/year 36.497 m³/day
Recycled Water 29.379.814 m³/year 80.492 m³/day

Graphic 3.5 Average Daily Amount of Wastewater Treated in Years

3.927
4.000

3.566
3.302
3.500

3.000

2.500
Thousand m³/day

2.000

1.500

1.000

500

0
'1995' '1996' '1997' '1998' '1999' '2000' '2001' '2002' '2003' '2004' '2005' '2006' '2007' '2008' '2009' '2010' '2011' '2012' '2013' '2014' '2015' '2016' '2017' 2018'

95
 a) Wastewater Treatment Plant information

Ataköy
Advanced
Biological
Wastewater
Treatment
Plant

2010 (1st Stage)

Year of Commencement
2018 (2nd Stage)
360.000 (1st Stage)
Capacity (m3/day)
240.000 (2nd Stage)
Annual Treated Wastewater (m3/year) 150.106.337
Average Wastewater Treated Daily (m /day)
3
411,250
Annual Electricity Consumption (kWh/year) 58.065.732
Electricity (Cogen) Production (kWh/year) 34.297.600
AYEDAŞ–TEDAŞ Consumption (kWh/year) 23.768.132
Natural Gas Consumption (Nm /year)
3
13.966.003
Biogas production (m /year)
3
4.776.403
Dried Sludge ( ̃ 98% TKM) (kg/year) 27.083.200
Total Solid Waste (kg/year) 32.175.670

2018 ANNUAL REPORT 96


Wastewater from the Bakirkoy, Bahcelievler, Bagcilar Districts and
some parts of Kucukcekmece and Gaziosmanpasa Districts into
the Ayamama and Tavukçu Rivers, along the Ayamama Creek,
a waste water collector with a diameter of Ø2800 mm from the
north, a waste water line with a diameter of Ø1000 mm from the
south and waste water collectors with a diameter of Ø2400 mm
from the east are collected. In October 2018, the second stage
biological treatment units of the facility were commissioned and
waste water enters the first stage from -5,23 m flowing level and
is pumped to +8.50 m level through rough grids. In the second
stage, it enters -2,78 m flowing level and is passed through rough
grids and pumped to +10,83 m level. With the commissioning of
the 2nd stage units, the plant has reached a treatment capacity
of 600.000 m3/day.
The biological phosphorus removal in the 1st and 2nd stages of
the plant is based on the fact that the microorganisms are stressed
and absorb more of the phosphorus (adsorption) required for
cell growth. Biological treatment is carried out in two stages:
nitrification and denitrification. Nitrification promotes ammonium
nitrate in the inlet water by enabling required air quantity and the
nitrate generated is used as electrophilic for removal of biological
oxygen need (carbon).
Upon biological treatment units, wastewater arrives at final
sedimentation tanks. Here the active sludge that comes
suspended with water from aeration tanks are settled in proper
retention periods. The sludge settled in final sedimentation
tanks are rotated back to stabilize the biomass concentration in
the aeration tanks through back rotation pumping stations. The
excessive sludge is sent to sludge thickeners in the sludge unit.
Removal of nutrients such as nitrogen and phosphorus that cause
pollution in water resources besides carbon in wastewater are
also conducted in line with biological nutrient removal principle.
ATV Standards were considered in the design of the plant. The
process calculations were designed with the consideration of
daily average wastewater flow and related pollution loads.
Excess of sludge from final sedimentation tanks is sent to nine
mechanical densifier centrifuges and primary sludge from
pre-sedimentation unit is sent to two mechanical densifiers to
increase sludge density to 6%. Sludge from densifiers are sent to
6 digesters to be stabilized.
97
III - Information and Evaluation of Activities
Biogas generated in digesters are stored in dry gas tanks and sent
to gas turbine type of cogeneration unit to meet the thermal power
need of the drying unit as well as power need of the plant. Two
gas turbines of 4,6 MW each that can use natural gas and biogas
are used to generate the required electric power. Thanks to these
gas turbines the power needed to run the plant is obtained and
the waste gas with high temperature from turbines through heat
exchangers and auxiliary heat boilers provides thermal energy to
the plant.
Air from pretreatment units where odor can be an issue is
collected via two fans of 65.000 m3/h capacity each and two
other fans of 10.000 m3/hour each and is subject to odor removal
process in two ozone units of 2.215 g/hour capacity. Retention
of the humidity in the air, ozone is generated by exposing this
humidity to high pressure through ozone generators. Mixing with
clean water, ozone is sprayed onto the exhaust air entering the
scrubber, while clean air is released from the scrubber chimney.
Air pollutants then reach to water and is released into the inlet unit
of the plant and treated again. The low pH value of the water is
increased by means of caustic hydrochloride.
Waste air from sludge drying units at Ataköy Advanced Biological
Wastewater Treatment Plant is treated on a three-stage basis. Air
from sludge drying system may at times be hot, waterlogged and
heavily particle-loaded. Therefore, the exhaust air is released
of its particles upon cooling with treated exhaust water at the
first scrubber. The exhaust air cooled is then subject to acidic
wash (H2SO4) at the second scrubber for NH3 removal. Upon
acidic wash the third scrubber conducts caustic and sodium
hypochlorite wash for removal of H2S and other pollutants. After
odor removal, the exhaust air is subject to biological treatment at
the existing bio filter.
 Ambarlı
Advanced
Biological
Wastewater
Treatment
Plant Year of Commencement 2012
Capacity (m3/day) 400.000
Annual Treated Wastewater (m3/year) 122.939.444
Average Wastewater Treated Daily (m3/day) 336.820
Annual Electricity Consumption (kWh/year) 54.207.288
Electricity (Cogen) Production (kWh/year) 35.013.337
AYEDAŞ – TEDAŞ Consumption (kWh/year) 19.193.951
Natural Gas Consumption (Nm3/year) 12.863.198
Biogas production (m3/year) 4.790.252
Dried Sludge ( ̃ 98% TKM) (kg/year) 30.685.900
Total Solid Waste (kg/year) 38.035.260

2018 ANNUAL REPORT 98


Wastewater generated from Avcılar, Esenyurt, Beylikdüzü,
Bahçeşehir, Firuzköy, Gürpınar, Yakuplu and Kavaklı regions
collected via collection tunnels are treated with advance biological
treatment here, then discharged in an environmental-friendly way. 
The treatment system here is based on removal of carbon,
nitrogen and phosphorus by bacteria in a biological way.
Wastewater from phosphorus tanks is processed through anoxic
and aerobic tanks. This provides the removal of carbon and
nitrogen (through denitrification and nitrification). The biological
treatment process is composed of 8 parallel active sludge pool
with 30.000 m3 capacity each. The pools are designed to enable
a continuous flow. The active sludge is sent to anaerobic reactor
through reverse cycle. The active sludge-wastewater mix from bio
phosphorus unit shall go through denitrification and nitrification
pools. In each stage, inner circulation is provided through internal
reverse cycle pumps. The nitrogen and phosphorus is removed
by the exit of the biological unit.
The biogas generated in sludge digestion tanks is converted into
heat and electric power in this unit and this power is used within
the plant. The system is suitable for biogas and natural gas use.
The sludge drying system is designed for thermal drying with
paddles. Thermal oil is used for the heat transfer. The solid
material rate of 25% at the sludge dewatering unit becomes ≥ 90
% at this unit. Therefore, the dried sludge gains the features to be
used as fuel at industrial facilities.
The biogas generated in sludge digestion tanks is converted into
heat and electric power in this unit and this power is used within
the plant. The system is suitable for biogas and natural gas use;
the total capacity is 4,6 MW x 2.
To remove odour forming in inlet pumping and pretreatment
units, ozone odor removal system is used while to remove odour
in sludge removal units, biofilter odor removal system is used.
Odour in these units are taken via odour air fans and sent to ozone
and biofilter odor removal units. Odor sent from each unit via fans
is taken by 2 fans of 75.000 m3/h at ozone unit entrance and 2
fans of 15.000 m3/h at biofilter unit inlet to provide efficient odor
removal.
The plant management and control is conducted at the central
control unit and inlet pumping stations as well as the SCADA
system unit in an automated way. The required analyses are
conducted at the laboratory on the plant.
Additional two SCADA servers enable any kind of control and
reporting between managers and operators and the plant in any
condition outside the plant as well. With this system, all kinds
99
III - Information and Evaluation of Activities
of controls and reports that enable the communication of the
operation and management personnel with the facility can be
carried out effectively from outside the facility.
Process Information of Büyükçekmece, Silivri, Selimpaşa and
Çanta Advanced Biological Wastewater Treatment Plants
Processes applied at Büyükçekmece, Silivri, Selimpaşa and
Çanta Advanced Biological Wastewater Treatment Plants are as
follows;
Biological phosphorus removal is based on the principle
that microorganisms are stressed out to make them adsorb
more phosphorus than necessary for cellular enlargement.
Biological treatment is conducted at two stages; nitrification and
denitrification. Nitrification promotes ammonium nitrate in the inlet
water by enabling required air quantity and the nitrate generated
is used as electrophilic for removal of biological oxygen need
(carbon).
Upon biological treatment units, wastewater arrives at final
sedimentation tanks. In final sedimentation tanks, the sludge
that settled through gravity upon separation of water from
colloidal active sludge acquired from aeration tank is collected
and disposed. Wastewater from aeration tanks is released into
the circular sedimentation tanks. Final sedimentation tanks
are equipped with rotating half bridges and scrappers. Bottom
scrappers direct the settling sludge into the return pumping
station from the sludge collection cone in the middle and resends
it to biological phosphorus unit inlet. Surface scrappers transfer
the foam on the surface to foam collection box through gravity.
The foam collected is disposed through a cylinder screen.
In line with biological nutrient removal; the plants also enable
removal of nutrients including nitrogen and phosphorus that cause
pollution in water resources besides carbon in wastewater. The
designs of these treatment plants are based on ATV standards.
The process calculations were designed with the consideration of
daily average wastewater flow and related pollution loads.
Excess sludge from final sedimentation tanks having 1% density
is fed through decanters that are centrifugal sludge dewatering
systems with feed pumps. The 1%-dense sludge is given a density
of 25% at the sludge dewatering decanter unit and is removed
from the plant through conveyor belts.
Biofilters are used as odor treatment units in the plants. These
units are based on the biological treatment of waste gas generated
in wastewater. A proper medium is generated to enable bacteria
using H2S gas as nutrient in the biofilter structure and no other
chemicals than pH control is used in the system.
 Büyükçekmece
Advanced
Biological
Wastewater
Treatment
Plant
The plant treats wastewater from areas of Büyükçekmece
Merkez, Çatalca Merkez, Çakmaklı, Gürpınar, Tepecik,
Year of Commencement 2016 Mimarsinan, Türkoba, Muratbey, Elbasan, Ovayenice, Çakıl,
Karaağaç, İzzettin, Ahmediye and Bahşayış.
Capacity (m /day)
3
132.500
Wastewater from these areas arrive at the plant from two
Annual Treated Wastewater (m /year)
3
28.175.539 different tunnels which have the same entry elevation.
Average Wastewater Treated Daily (m3/day) 77.193 However; there are two different groups of coarse grids and
elevation pumps.  
Annual Electricity Consumption (kWh / year) 13.057.715
Wastewater is treated via advance biological methods here
Total Amount Of Dewatered Sludge (kg/year) 25.060.820 and is discharged to -40 m depth currents of the Marmara
Total Solid Waste (kg/year) 25.571.080 Sea through a deep sea discharge system of a total of 6.744
m, including HDPE pipes of Ø1600 mm diameter and 4.847 m
from land to Baba Burnu cape and a submarine pipe of 1.897
m as the existing deep sea discharge pipe of Büyükçekmece
pre-treatment plant.

Silivri
Advanced
Biological
Wastewater
Treatment
Plant

Year of Commencement 2016

Capacity (m /day)
3
Annual Treated Wastewater (m3/year)
Average Wastewater Treated Daily (m /day)
3
Annual Electricity Consumption (kWh /year)
Total Amount Of Dewatered Sludge (kg/year)
Total Solid Waste (kg/year)
Silivri Advanced Biological Wastewater Treatment Plant was
36.500 taken into operation in 2016. It treats wastewater from central
6.796.710 parts of Silivri district including Ali Paşa, Cumhuriyet, Fatih,
Gazitepe, Mimarsinan and Piri Mehmet Paşa neighbourhoods.
18.621 Wastewater collected in these areas are pumped up to the
plant via pumps. Wastewater sent to this plant is treated with
3.636.129 advanced biological methods and discharged to -31,46 m
10.248.520 depth of currents of Marmara Sea through a line of Ø1400 mm
diameter and a length off the coast of 1.905 m.
10.573.580

2018 ANNUAL REPORT 100

 III - Information and Evaluation of Activities

Selimpaşa
Advanced
Biological
Wastewater
Treatment
Plant

Selimpaşa Advance Biological Wastewater Treatment Plant

Year of Commencement
Capacity (m3/day)
Annual Treated Wastewater (m /year)
3
Average Wastewater Treated Daily (m /day)
3
Annual Electricity Consumption (kWh/year)
Total Amount of Dewatered Sludge (kg/year)
Total Solid Waste (kg/year)
2016 was taken into operation in 2016. It treats wastewater from
70.000 Selimpaşa, Celaliye, Kumburgaz, Kavaklı and Ortaköy
neighbourhoods. Lines collecting wastewater to pumping
13.203.577 stations in Selimpaşa and Celaliye are connected to Celaliye-
Kumburgaz tunnel, Selimpaşa tunnel and western Selimpaşa
36.174 tunnel, arriving at Selimpaşa Wastewater Treatment Plant.
Wastewater sent to this plant is treated with advanced
5.169.859
biological methods and discharged to -38,57 m depth of
5.972.500 currents of Marmara Sea through a line of Ø1600 mm diameter
and a length off the coast of 1.688 m.
5.993.260

Çanta
Advanced
Biological
Wastewater
Treatment
Plant

Year of Commencement 2016 Çanta Advance Biological Wastewater Treatment Plant

Capacity (m /day)
3
Annual Treated Wastewater (m3/year)
Average Wastewater Treated Daily (m /day)
3
Annual Electricity Consumption (kWh / year)
Total Amount Of Dewatered Sludge (kg/year)
Total Solid Waste (kg/year)
52.000 was taken into operation in 2016. It treats wastewater from
Gümüşyaka, Çanta and Semizkumlar areas. Wastewater
4.705.322 collected in these areas are pumped up to the plant via
pumps. Wastewater collected in these areas are pumped up
12.891 to the plant via pumps. Wastewater sent to this plant is treated
3.251.255 with advanced biological methods and discharged to -25,57 m
depth of currents of Marmara Sea through a line of Ø1200 mm
3.993.620 diameter and a length off the coast of 1.672 m.
4.079.820

101
 Tuzla
Advanced
Biological
Wastewater
Treatment
Plant
1998 (1st Stage)
Year of Commencement
2009 (2nd Stage)
150.000 (1st Stage)
Capacity (m3/day)
100.000 (2nd Stage)
Annual Treated Wastewater (m3/year) 132.214.575
Average Wastewater Treated Daily (m /day)
3
362.232
Annual Electricity Consumption (kWh/year) 38.422.191
Electricity (Cogen) Production (kWh/year) 32.478.300
AYEDAŞ–TEDAŞ Consumption (kWh/year) 5.943.891
Natural Gas Consumption (Nm /year)
3
13.264.421
Biogas Production (m /year)
3
3.754.897
Dried Sludge ( ̃%98 TKM) (kg/year) 27.360.570
Total Solid Waste (kg/year) 29.046.224

2018 ANNUAL REPORT 102


Wastewater from Tuzla, Pendik, Kartal, Maltepe, Dragos and
Gebze regions are collected via the East and West Coast
Collectors and flow into the plant at a level of -8,47 m, then through
coarse screens of 5 cm bar thickness, to be pumped up to +12,86
m. The wastewater afterwards passes through a fine screen with
rods at intervals of 0.8 cm. The mechanical process continues in
the aerated sand-trap, followed by the final sedimentation tanks.
Here, removal of 70% of suspended matter and 30% of BOI5
is realized. Removal of nitrogen and phosphorus takes place
in the aeration tanks, and is followed by the final sedimentation
process. The treated wastewater is finally channeled through
a Ø2200 mm land pipeline 976 m in length and into a deep sea
outfall pipeline Ø2200 mm in diameter and 2203 m in length.  It
is finally discharged into the Sea of Marmara at a height above
datum of -46 m.
Active sludge that settles down in final sedimentation tanks is
absorbed by the basis of the tanks through aquatic pumps on
the 3 bridges located over each tank. To stabilize microorganism
concentration in aeration tanks, most of the sludge is re-delivered
to aeration tanks. The excessive sludge is then pressed unto the 5
decanters in sludge thickening unit. Water in final sedimentation
tanks is then delivered to discharge unit through outlet weirs upon
treatment.
The excessive active sludge received from final sedimentation
containing 0,1-1% solid material goes through 5 mechanic
densifiers to reach a solid material content rate of 5 %. Methane
gas generated from sludge that is stabilized by retention for 20
days in 6 primer tanks is then sent to gas storage tanks. The
biogas generated is used in cogeneration unit, heating of
the administrative building, gas circulation compressors to
continue anaerobic process and if necessary in steam tanks
of the cogeneration unit. The excess of biogas goes through
flame arresters and stored in 2 gas tanks of 1.600 m³ volume.
The digested sludge of 6% solid material rate upon heating,
mixing and microorganism activities in primer tanks is stored in
103
III - Information and Evaluation of Activities
secondary tanks for 10 days for retention and at a density of 4-5%
upon dewatering the sludge is sent to sludge dewatering unit.
Sludge with a sticky texture and unpleasant odour is converted
into a partially non-smelling, non-harmful material to human
health in anaerobic tanks.  
Sludge of 25% density from mechanical sludge dewatering unit
is taken to silos in drying unit and sent to 3 pedal-type driers.
The solid material content is raised to 90 % from 25 % here and
taken to dry product silos. This dry product is then sent to cement
industry plans to be used as extra fuel of 3.000 kcal/kg. This
prevents the issue of transportation and storage of 25%-wet
sludge. Heat required for drying is met through the cogeneration
unit. 4,6 MW of energy, generated in the cogeneration unit, is
used to meet the electric need of the plant and steam obtained is
used in the drying unit.
260.000 m3/h of exhaust air from all units enter to 2 scrubbers of
odor removal unit. Holding the humidity from the atmosphere, the
air faces high pressure and ozone is thus generated via the ozone
generator. Mixed with clean water, ozone is sprayed at exhaust
air at the scrubber while clean air is released from the scrubber
chimney. Pollutants in the air are delivered to the inlet unit of the
plant through water and undergo treatment. To increase the lower
pH rate of the water, sodium hydroxide is used.
There are 2 redundant SCADA computers in the automation room.
Besides, there are 6 SCADA computers that work independently
on the field.
One can monitor and control the necessary units from any given
unit. Each unit operator has a password for his own unit. Any
intervention has to be done by using this password. Thanks to
this system, the plant is fully automatic and saves labour and time.
Any possible problem is responded instantly.
 Paşaköy
Advanced
Biological
Wastewater
Treatment
Plant
2000 (1st Stage)
Year of Commencement
2009 (2nd Stage)
100.000 (1st Stage)
Capacity (m3/day)
100.000 (2nd Stage)
Annual Treated Wastewater (m3/year) 69.568.148
Average Wastewater Treated Daily (m /day)
3
190.598
Annual Electricity Consumption (kWh/year) 25.714.987
Electricity (Cogen) Production (kWh/year) 21.003.135
AYEDAŞ–TEDAŞ Consumption (kWh/year) 4.711.852
Natural Gas Consumption (Nm /year)
3
9.760.910
Dried Sludge ( ̃ 98% TKM) (kg/year) 12.515.920
Total Solid Waste (kg/year) 13.177.020

2018 ANNUAL REPORT 104


Paşaköy Wastewater Treatment Plant was taken into operation in
2000 with first stage and in 2009 with second stage to serve with
a capacity of 200.000 m3/day for a total population of 500.000
people to protect the reservoir from uncontrolled urbanization in
Ömerli Dam Basin area and to enable efficient use from this water
source in the future. Wastewater from settlement areas of Ömerli
Basin are treated in this plant and the effluent is delivered to Riva
stream through a 6 km long tunnel, finally discharged into the
Black Sea. Removal of nutrients such as nitrogen and phosphorus
that cause pollution in water resources besides carbon in
wastewater are also conducted in line with biological nutrient
removal principle. Biological processes here include biological
phosphorus removal, combined nitrification – denitrification and
final sedimentation. The required biological treatment units
are anaerobic, anoxic and aerated zones, sedimentation tanks,
recycle and excess sludge pumping stations and blower unit.
Removal of excessive sludge consists of mechanical dewatering
and sludge drying units. Excess of sludge in the system is subject
to direct dewatering without sludge thickeners.
The unit for dewatering has 6 centrifuges of 65 m3/h and brings 1%
sludge cake to a rate of 25% and transfers it to the sludge drying
unit. The driers are indirect pedal types of dryers as rotating heat
exchangers enabling dryness. Here the sludge cake of 25% from
centrifuges becomes over 92% of solid material granular final
product.
To meet the electric and thermal heat need of the system, a
cogeneration unit of gas turbines with 4,6 MW using natural gas
was installed. Heat for the two indirect pedal dryers – each with a
capacity of 100 tons/day is provided through steam of 11,5 tons/
hour 12 bar pressure from cogeneration unit. Dry product from
105
III - Information and Evaluation of Activities
sludge drying unit is sent to cement factories to be used as cement
fuel. This dry product from the plant also has potential to be used
as raw material in various sectors like fertilizer supplement with its
carbon content. Exhaust air from sludge dewatering and drying
units is collected via 2 fans (2x17.000 m3/day) and undergoes
biological odor removal through a biofilter bed full of organic
materials absorbed with bacteria (240 m2). 
Carbon/nitrogen/phosphorus removal is conducted in the plant
and water is then sent to sand filtration and UV disinfection unit
of 100.000 m3/day capacity installed in the 2nd stage of the
plant. This brings the treated effluent to be used as irrigation
water or industrial water. The fecal coliform values of the treated
water upon disinfection meets the Class A criteria on the table
“Technical Procedure Communication on Wastewater Treatment
Plants”, Appendix 7: Criteria of Reuse of Treated Wastewater as
Irrigation Water. Table E7.1: Classification of treated wastewater
to be used for irrigation.” 
The automation chamber hosts SCADA system in two servers
both backing up each other and a client computer. There is also
a computer in the automation room where the Turbomach turbine
can be controlled and monitored. There is also Turbomach turbine
control and monitoring computer, 4 independent Client computers
on the field. In addition, there are 3 SCADA computers in the
Drying Building where the control and monitoring of the Drying
Machines are performed and the Turbomach turbine can be
controlled. From any unit, the required units can also be observed
and controlled. Thanks to this system, the plant is fully automatic
and saves labour and time. Immediate intervention is made to
problems that may occur.
 Terkos
Advanced
Biological
Wastewater
Treatment
Plant

Waste water from Terkos Lake, which supplies drinking water

Year of Commencement
Capacity (m3/day)
Annual Treated Wastewater (m3/year)
Average Wastewater Treated Daily (m3/day)
Annual Electricity Consumption (kWh/year)
Annual Dried Sludge (kg/year)
Total Solid Waste (kg/year)
2000 to Istanbul, is collected by collectors and treated at the facility.
1.730 Thus, Terkos Lake is protected from pollution. Wastewater
arriving to the plant is initially stripped off its coarse waste
520.223 before pumps through coarse grids of submersion basket
types. Aeration tanks are where the treatment occurs by
1.425 providing oxygen to bacteria named as active sludge in
biological treatment. The plant has 2 aeration tanks and
106.710
yields oxygen to the water via 4 surface aerators of 7,5 Kw.
23.540 The tanks work on a fill-and-draw system. Water treated at
aeration tanks first goes through clean water thanks and then
29.520 to lake basin through two 7,5 kW submarine pumps. 

Kadıköy
Wastewater
Pre-
treatment
Plant

Year of Commencement 2003

Capacity (m /day)
3
Annual Treated Wastewater (m /year)
3
198.671.776
Average Wastewater Treated Daily (m /day)
3
Annual Electricity Consumption (kWh/year)
Annual Waste Material Generation (kg/year)
Annual Sand Generation (kg/year)
Annual Scum Generation (kg/year)
Total Solid Waste (kg/year)
833.000 Wastewater flowing directly into the sea from districts of
Üsküdar, Ümraniye, Kadıköy and Maltepe, effecting the
environment and the social life in the area are collected and
treated in this plant. The plant collects wastewater from total
544.306
residential area of 11.353 hectares, including all of Kadıköy
24.198.122 district, 1.561 hectares from Ümraniye and 1.454 hectares
from Üsküdar.
609.075
Water treated here is discharged to the deep sea currents
1.409.915 of the Black Sea at a depth of 51,5 m at the Bosphorus from
75.105 a discharge line of 2.308 m length. The landscaping of the
plant and the odor removing ozone unit prevents nuisance to
2.094.095 the area and blot on the landscape. 

2018 ANNUAL REPORT 106

 III - Information and Evaluation of Activities

Küçüksu
Wastewater
Pre-
treatment
Plant

Year of Commencement
Capacity (m3/day)
Annual Treated Wastewater (m3/year)
Average Wastewater Treated Daily (m3/day)
Annual Electricity Consumption (kWh/year)
Annual Waste Material Generation (kg/year)
Annual Sand Generation (kg/year)
Annual Scum Generation (kg/year)
Total Solid Waste (kg/year)
2004 Thanks to this plant built to treat wastewater collected along
640.000 Beylerbeyi-Anadoluhisarı coastline through streams flowing
from districts of Üsküdar, Ümraniye, Çekmeköy and Beykoz,
100.379.293 the landscape of these areas changed radically.
275.012 Treated wastewater arriving at loading chimney is discharged
2.465.449 to the deep currents of the Bosphorus flowing towards the
Black Sea through a pipeline of Ø2172 mm diameter and 363
565.800 m length at -67 m depth via 10 diffusers of Ø500 mm diameter.
The landscaping of the plant and the odor removing ozone
1.835.300 unit prevents nuisance to the area and blot on the landscape.
20.800
2.421.900

Paşabahçe
Wastewater
Pre-
treatment
Plant

Year of Commencement 2009

Capacity (m3/day)
Annual Treated Wastewater (m3/year)
Average Wastewater Treated Daily (m3/day)
Annual Electricity Consumption (kWh/year)
Annual Waste Material Generation (kg/year)
Annual Sand Generation (kg/year)
Annual Scum Generation (kg/year)
Total Solid Waste (kg/year)
Thanks to the plant and the deep sea discharge system built
575.000 to treat wastewater collected along Fatih Sultan Mehmet
24.151.879 Bridge and Yuşa Hill through streams flowing from basins of
Paşabahçe and Çavuşbaşı the landscape of the area and the
66.170 Bosphorus changed radically.
2.990.376 Exhaust air is sprayed into the atmosphere as treated air with
100.000 no odor over two points onto the air released from beneath
the scrubbers via absorption fans. Treated wastewater is
288.400 discharged to the deep currents of the Bosphorus via a steel
pipeline at a depth of 72 m, 454 m off the coast.
8.600
397.000

107
 Üsküdar
Wastewater
Pre-
treatment
Plant

Year of Commencement 1992

Capacity (m /day)
3
Annual Treated Wastewater (m3/year)
Average Wastewater Treated Daily (m /day)
3
Annual Electricity Consumption (kWh/year)
Annual Waste Material Generation (kg/year)
Annual Sand Generation (kg/year)
Üsküdar Wastewater Pre-Treatment Plant was built as a
77.760 wastewater pumping station in 1984 on an area of 5.284,29
m2 in Rumi Mehmet Paşa neighbourhood of Üsküdar district,
13.088.930
northwest of the Bosphorus. In 1992 the pre-treatment plant
35.860 was taken into operation and deep sea discharge commenced.
The plant conducts physical preliminary treatment and sea
931.872 discharge of wastewater collected between Beylerbeyi,
Haydarpaşa and E-5 highway. The treated wastewater is
66.345 discharged to the deeper flow of the Bosphorus via gravity line
48.650 of 275 m at a depth of 47 m.

Total Solid Waste (kg/year) 114.995

Baltalimanı
Wastewater
Pre-
treatment
Plant

Year of Commencement 1997

Capacity (m3/day)
Annual Treated Wastewater (m3/year)
Average Wastewater Treated Daily (m3/day)
Annual Electricity Consumption (kWh/year)
Annual Waste Material Generation (kg/year)
Annual Sand Generation (kg/year)
Total Solid Waste (kg/year)
625.000
Baltalimanı Wastewater Pre-treatment plant was taken into
213.709.000 operation in 1997. Wastewater collected though collectors
from Kağıthane, Beyoğlu, Şişli, Beşiktaş and Sarıyer arrive
585.504 at the plant, treated here and discharged through 2 x Ø1727
mm diameter discharge lines at 350 m off the Bosphorus at a
26.328.748
depth of 70 m. As a significant step of the Northern Golden
450.970 Horn Project, it prevents wastewater flow into the Marmara
Sea and the Golden Horn, providing a cleaner and healthier
2.667.270 environment to the residents of Istanbul.
3.118.240

2018 ANNUAL REPORT 108

 III - Information and Evaluation of Activities

Küçükçekmece
Wastewater
Pre-treatment
Plant

Year of Commencement 2003

Capacity (m /day)
3
Annual Treated Wastewater (m /year)
3
95.894.849
Average Wastewater Treated Daily (m /day)
3
Annual electricity consumption (kWh/year)
Annual Waste Material Generation (kg/year)
Annual Sand Generation (kg/year)
Total Solid Waste (kg/year)
354.000
The wastewater collected from a total of 3.825 hectares of land,
including the entire district of Küçükçekmece, 1.135 hectares
262.726 of Avcılar and 1.180 hectares of Bakırköy, are treated in the
6.947.565 Küçükçekmece Waste Water Pre-Treatment Plant. Collecting
wastewater through collectors along a 12,5 km-long coastline
150.220 between Yeşilköy and Ambarlı stream, the plant prevents
pollution of the Küçükçekmece Lake, one of the most significant
688.160 lagoons of the world.
838.380

Yenikapı
Wastewater
Pre-
treatment
Plant
Designed within the scope of the plan to save the Golden Horn
and to discharge wastewater of the basin on the south part of
Year of Commencement 1988 the Golden Horn, the plant was taken into operation in 1988 and
is the first wastewater treatment plant in Istanbul, is also a part
Capacity (m /day)
3
864.000 of the Southern Golden Horn Sewerage Project. Wastewater
Annual Treated Wastewater (m /year)
3
233.571.359 from southern and western parts of the Golden Horn including
Bakırköy, Güngören, Esenler, Bayrampaşa, Küçükköy,
Average Wastewater Treated Daily (m /day)
3
639.922 Gaziosmanpaşa, Eyüp, Alibeyköy, Zeytinburnu, Fatih and
Eminönü are treated here, serving to an area of 10.000 hectares
Annual Electricity Consumption (kWh/year) 22.658.127 where 4 million people live, 1/4 of Istanbul’s population.
Annual Waste Material Generation (kg/year) 253.280
Southern Golden Horn project aims at cleansing of the Golden
Annual Sand Generation (kg/year) 3.651.200 Horn and zoning collectors gathering wastewater released
into the Golden Horn are preventing wastewater flow into the
Annual Scum Generation (kg/year) 50.320 Marmara Sea and the Golden Horn.
Total Solid Waste (kg/year) 3.954.800

109
 Ağva MBR
Advanced
Biological
Wastewater Year of Commencement 2010-2018
Treatment
Plant Capacity (m3/day) 8.000
Annual Treated Wastewater (m3/year) 1.091.854
Average Wastewater Treated Daily (m3/day) 2.991
Annual Electricity Consumption (kWh /year) 815.173
Total Solid Waste (kg/year) 48.760

Ağva Advanced Biological Wastewater Treatment Plant has been
constructed to treat wastewater from a population of 16.000
people with a maximum capacity of 8,000 m³/day. The facility
operates the MBR system and is the first domestic and national
MBR module application in Turkey. The plant provides biological
and physical treatment to remove the carbon and nitrogen that
lead to pollution in the water resources. Wastewater is collected
in two separate lines in the cylindrical reinforced concrete
reservoir with a depth of 11 m and a diameter of 7 m with the
sewage systems located in the Central and Kurfallı neighborhood
of Ağva. With the help of the electromagnetic flow meter, which
is located before the compact grid unit, instant, daily flow values
and trends are monitored.
MBR system consists of Filtration-Backwash -Ventilation- TFM
(air wash) - Daily chemical wash steps. The pressure values in
the system are constantly checked and it is decided how many
filtration steps to perform backwashing and system settings are
changed from time to time. In the ventilation step, the valves on
the vacuum line automatically direct the water in the system to
the desired areas and discharge the air causing the pressure
rise while remaining in the line. If there is air in the system, the
ventilation step is increased and air is evacuated in every cycle.
Daily chemical washing is performed in the system regularly and
detailed chemical cleaning process is performed twice a year or
three times a year according to MBR pressure conditions.

b) Wastewater Recycled Water Activities

The wastewater treated in Advanced Biological Wastewater
Treatment Plants is rendered harmless to the environment and
is subjected to filtration and ultraviolet processes to be re-used.
Park-garden irrigation and water used in industry provide efficient
use of water resources and cost savings.

Table 3.28 Amount of Water Recovered by Years

Water Recovered
Year
m3/day m3/year

2014 82.376 30.048.892 Recycled

Water Unit
2015 58.731 21.437.142
2016 70.089 25.652.614
2017 69.262 25.280.487
2018 80.492 29.379.814

2018 ANNUAL REPORT 110

 III - Information and Evaluation of Activities

d) Development and Maintenance and Repair Activities

of Wastewater Treatment Plants

Planned Projects with Domestic Membrane Production

Research and Development of Pilot Scale Membrane
Applications in Water Treatment

Şile Ultrafiltration Pilot Plant: Both domestic production

GenUF and commercial cross-flow UF membrane systems, each
with a capacity of 100 m3/day, were installed in a suitable area in
the Şile Drinking Water Treatment Plant.

Ömerli Nanofiltration Pilot Plant: A nanofiltration plant with a daily

capacity of 100 m3/day was established in the Orhanlı Potable
Water Treatment Plant in Ömerli.

Paşaköy Ultrafiltration Pilot Plant: Domestic production

c) Wastewater Treatment Plants Sludge Management
Activities
All waste sludges that generated in biological and advanced
biological wastewater treatment plants are dried at 90% or more
in our existing thermal drying facilities. These waste products
with thermal value are disposed of as fuel in cement factories in
their regions.
Table 3.29 Amount of Sludge Dried in 2018
Name of the Plant
Ataköy Advanced Biological Wastewater
Treatment Plant
Ambarlı Advanced Biological Wastewater
Treatment Plant
Tuzla Advanced Biological Wastewater
Treatment Plant
Paşaköy Advanced Biological Wastewater
Treatment Plant
Total
GenUF membranes and cross-flow commercial ultrafiltration
membrane systems operated parallel to each other at the output
of Paşaköy Wastewater Treatment Plant were established in
order to investigate the evaluation of wastewater treatment plant
outputs as an alternative water source. The capacity of each of
these systems is 100 m3/day.
Ağva Advanced Biological Waste Water Treatment Plant
MBR installation (Turkey’s first domestic and National MBR
module application: GEN MBR)
Sludge Dried Although the design capacity of the Ağva Advanced Biological
(kg/year) Wastewater Treatment Plant is 1.600 m3/day, the capacity of the
plant has been increased due to an average of 2.000 m3/day of
30.685.900 wastewater.
For the first time in our country, domestic membrane technology
27.083.200 was applied in an urban scale wastewater treatment plant for this
capacity increase process. As a membrane, GenMBR modules of
domestic production were preferred.
12.515.920
Thus, the capacity of the treatment plant was increased to
27.360.570 4.000 m³/day on average and to 8.000 m³/day on maximum. In
addition, the plant has reached nitrogen and phosphorus removal
97.645.590 capability. The quality discharge water obtained with MBR system
will be used for park and garden irrigation purposes.

Pilot Scale Investigation of the Recycling of Treated

Domestic Wastewater for Agricultural and Human Use

The aim of the project is to provide high quality water recovery at

low cost by using membrane filters for the recovery of domestic
wastewater, developing alternative water resources due to the
lack of water resources and operation optimization of treatment
systems for water recovery.
Çamur Kurutma Ünitesi ve Çıkan Kuru Ürün
İSKİ Ambarlı Advanced Biological Wastewater Treatment Plant
is treated with advanced biologically treated water, ultrafiltration
and reverse osmosis received from the final sedimentation pool
Graphic 3.6 Dry Product by Years (Amount of Sludge)
outlet. The plant is designed for 100 m3/day capacity.
100.000 97.646
96.131
91.892
88.357
85.667
80.000

60.000
tonne/year

40.000

20.000

0
2014 2015 2016 2017 2018

111

3.3.2.3.3 Wastewater Laboratory Activities
Samples brought to wastewater laboratories by real individuals
or legal entities to be analyzed from surface water resources
from where potable water is or will be supplied, from industrial
wastewater resources, water and wastewater treatment facilities
belonging to individuals or legal entities, dams, sea or lakes,
streams or from the Golden Horn undergo physio-chemical
analyses and proper evaluation of these analyses are conducted,
samples are taken at discharge points and further locations
on water treatment plants of the Administration within certain
periods to control their convenience to standards of prevention of
environmental pollution.
a) Laboratory Analysis Works
Wastewater samples from units of the Administration are
examined within “İSKİ Regulation on Discharge of Wastewater
to Sewerage Lines (AKDY)”, “Regulation on Urban Wastewater
Treatment” and “Regulation on Control of Water Pollution” and
analysis reports are distributed among related units.
İSKİ monitors water quality of samples from lakes and streams
within its potable water basis as well as the Golden Horn and
streams feeding it in certain periods within “Regulation on Surface
Water Quality” and “Regulation on Water Quality of Potable Water
Acquired or to be Acquired” and distributes data among related
units.
Works within “Monitoring of Water / Sedimentation Quality in the
Golden Horn and Marmara” are in progress with coordination of
TÜBİTAK MAM Department of Environment.
Samples are taken from 96 beaches along Istanbul’s Marmara,
Bosphorus and Black Sea coasts during the swimming season
and they undergo microbiological monitoring within “Regulation
on Swimming Water Quality”.   The laboratory received “Certificate of Competency in
Table 3.30 Number of Samples and Parameters
Examined in 2018
Number
Sample
Unit receiving the sample of
Type
samples
Our laboratory possesses ICP OES, ICP MS, Autoanalyser, İon,
Chromatography, Total Organic Carbon and Nitrogen Devices
and Total Kjeldahl Nitrogen Devices.
In 2018, Liquid Chromatography Mass Spectrometry (LC / MS-MS),
Ion Mobility (QTOF), Gas Chromatography Mass Spectrometry
(GC / MS-MS) for Semi-Volatile Organic Substances and Dioxin
Furan and Gas Chromatography Mass Spectrometry (GC / MS-
MS) for PCB analysis and Clean Up & Evaporator Sample Pre-
Processing Devices, fully automated SPE (Solid Phase Extraction)
pretreatment device for pre-treatment of all devices and purge
and trap devices for determination of volatile organic matter were
purchased.
b) Enlarging the Scope of the Wastewater Laboratory
Accreditations
İSKİ’s wastewater laboratory is an accredited laboratory in line
with the standards of TÜRKAK’s 17025 “General Conditions for
Sufficiency of Experiment and Calibration Laboratories” since
2007 as an expert and innovative laboratory that integrates to
analysis methods used in water and wastewater analyses by
following the state-of-the-art technologies.
Due to the revision of the standard in December 2017, it was
decided to make a fundamental change in the documentation
system applied in our laboratory and the transition to the 2017
version was targeted. This transition is being made gradually.
When starting to use the revised documents, the application of
the old documents is also provided. Thus, it is aimed to ensure
that there is no gap in the system. It is audited annually within the
scope of accreditation and a reaccreditation audit is conducted
every four years. As a result of the surveillance audit conducted in
January 2018, water, wastewater and sea water were accredited
with a total of 48 parameters.
Environmental Measuring and Analyses” valid for all parameters
we are accredited by TÜRKAK upon inspection conducted in May
2017 by the Ministry of Environment and Urbanization and the
document inquestion remals valid until 2022.
Number of
parameters

Directorate of European
Side Basin Protection and 3.068 27.252
Wastewater Control
Industrial Wastewater

Directorate of Asian Side

Basin Protection and 1.930 19.460
Wastewater Control

Düzce-Melen Basin
115 624
Protection Office
Private Analyses (Paid) 40 157
Private Analyses (Free) 8 110
Akreditasyon Sertifikası ve Çevre Ölçüm ve Analizleri Yeterlilik Belgesi
Other Departments 3.179 25.083

Total 8.340 72.686

Directorate of Wastewater
Stream - Lake

1.703 50.459
Laboratory

Provincial Board of
100 573
Environment (İLÇK)
Wastewater
Total 1.803 51.032 Laboratory

Overall Sum 10.143 123.718

2018 ANNUAL REPORT 112

 III - Information and Evaluation of Activities

Table 3.32 Wastewater Network Maintenance and

3.3.2.3.4 Maintenance and Repair Works of Repair Works in 2018
Wastewater Structures (for pipes up to Ø700 mm diameter)
Activity Conducted Unit Quantity
Within maintenance and repair works are activities including
operating wastewater collectors, conducting maintenance, repair Repair and Renovation on
Meter 171.237
and cleaning of these collectors, conducting cleaning of storm Pipelines
water lines and streams as well as maintenance and repair works Locational Drilling Piece 2.475
of grids, sand and stone traps, resolution of complaints related to
odor from collectors and streams within areas of responsibility, Ø200 mm Plot Connection Meter 172.175
conducting periodical control of all facilities within area of service,
overcoming the deficiencies in these facilities, conducting annual Manhole Cleaning Piece 4.544
material provision and maintenance programs of all facilities within
area of service, maintaining 24-hour operability of the wastewater Manhole Elevation Piece 17.818
network system and conducting repair work, maintenance, Opening of Clogged Connections Piece 138.106
renovation, replacements and rehabilitation of the system.
Opening of Clogged Lines Piece 41.871
Table 3.31 Wastewater Network Failures Fixed in
2018 Withdrawal by Sewerage Truck
Cubic
1.441.766
meter
Quantity Rate
Duration of Fixing Renewal of Manhole Covers Piece 6.358
(Number) (%)

Breakdowns Fixed in Wastewater 94,45 Waste Water and Rain Water Main
188.813 Meter 4.462.803
Network – in 8 hours Channel Cleaning

Breakdowns Fixed in Wastewater 4,24 Monitoring of Pipelines of

8.476 Wastewater and Storm Water Meter 4.295.663
Network – in 8-24 hours
Mains
Breakdowns Fixed in Wastewater 1,31
2.627 Overall Coating and Pipe Renewal
Network – over 24 hours
of Wastewater Lines via No-dig Meter 16.696
Total 199.916 100 Methods

Table 3.33 Activities of Cleaning Streams, Collectors (Above Ø700 mm) and Sand Traps in 2018
Stream Cleaning Collector Cleaning Collector Cleaning
Region Length Quantity Length Quantity Length Quantity
(m) (m3) (m) (m3) (m) (m3)

Asian Side 98.684 101.762 30.921 1.167 - 10.582

European Side 128.530 625.524 145.620 15.230 - 27.649

Total 227.214 727.286 176.541 16.397 - 38.231

Cleaning Works

Ayamama
Stream Creek
Cleaning
Work

113
 • In order to remove the sludge and sludge carried by the streams Graphic 3.7 Breakdown of Facilities on the European
pouring into the Golden Horn, the teresubat accumulated in Side Emitting Industrial Effluent According to Sectors
the mouths of the creek, by taking the bottom scan; Haliç
Bottom Sludge Dredging and Dewatering Plant Establishment
1.500
Operation and sludge disposal project is in progress.
1.335

1.200

Number of Facilities (Units)

900
798
769

600

428
373
302
300

47
13
0
Food Metal Chemicals Textile Leather Petroleum Non-Metal Other
Minerals

Graphic 3.8 Breakdown of Industrial Effluent Flow on

the European Side According to Sector
15.000
3.3.2.3.5 Wastewater Cathodic Protection Activities
13.355

Wastewater treatment plants, internal systems and sea discharg-

es within the Administration undergo cathodic protection against 12.000
corrosion. All lines that undergo cathodic protection fit cathodic
protection criteria.

3.3.2.3.6 Identification and Inspection of Industrial 9.000

Wastewater Sources
Flow (m³/day)

Industrial facilities in İSKİ’s area of responsibility and authority con- 6.000

tinuously undergo inspection as identification and control works
are carried out in line with the articles of “İSKİ Regulation of Waste- 4.323
water Discharge into Sewerage Lines”.
2.905 2.709 2.856
3.000
Companies with industrial wastewater are made to take measures
for the wastewater they generate and those that do not operate 1.365
1.091
the wastewater treatment units they possess and / or meet the
discharge limits face required legal action in line with related legal 18
0
regulations. Similarly, companies with treatment units have their Food Metal Chemicals Textile Leather Petroleum Non-Metal Other
effluent checked periodically, providing samples and regular le- Minerals
gal procedures are carried out according to the sample analyses
Industrial Waste Water originates from 4.065 companies in the
(warning, shutdown, charging wastewater treatment costs), while
European Region. The total industrial wastewater flow in the
applications for Industrial Discharge License (DİB) and Non-Sani-
European Region is approximately 28.622 m3/day. 935 of these
tary Enterprises License (GSMR) are duly evaluated and provided.
companies possess their own treatment facility (except for
common treatment units) while 63 companies were asked to take
measures for their effluent. There are 2.433 companies that do
Table 3.34 Industrial Waste Water Control Activities not need treatment facilities in line with regulations while 451
New have internal measures. 183 companies transfer their effluent
Companies Wastewater and an approximate 42 m3/day industrial effluent is discharged
Workplaces
Region Inspected Samples Taken in line with limit values in related regulations while 548 m3/day of
Detected
(Number) (Number) industrial effluent is undergoing measure procedures.
(Number)
According to the figures of European side industrial effluent
Asian
5.501 1.743 475 generating companies, petroleum-related industries (gas stations,
Side
carwash etc.= rank first with 1.335 companies, while textile ranks
European second with 798. When the enterprises are examined in terms of
8.763 2.616 804 wastewater flow rates, the textile sector takes the first place with
Side
the wastewater flow rate of 13.355 m3/day, followed by the metal
Melen and food sectors, respectively.
906 110 81
Basin

Total 15.170 4.469 1.360

2018 ANNUAL REPORT 114

 III - Information and Evaluation of Activities

Graphic 3.9 Breakdown of Facilities on the Asian Graphic 3.11 Distribution of Melen Basin Industrial
Side Emitting Industrial Effluent According to Sectors Wastewater Caused Plants by Sectors
1000 300
927 283

800 250
227

200
Number of Facilities (Units)

600

Number of Facilities (Units)

473
150
400

304
275
100

200 168 172 70

50 42 44
19 30
1
0
Food Metal Chemicals Textile Leather Petroleum Non-Metal Other 8
Minerals 0
Food Metal Chemicals Textile Petroleum Non-Metal Wood
Minerals Industry
Graphic 3.10 Breakdown of Industrial Effluent Flow
Grafik 3.12 Distribution of Melen Basin Industrial
on the Asian Side According to Sector
20.000 Wastewater Flow Rates by Sectors
18.442 3.500
3.326

3.000
15.000

2.500
Flow (m³/day)

10.000
2.000
Flow (m³/day)

1.500
5.651
1.267
5.000

2.602 1.000
2.113
1.733
1.337
591
621 488
30 500 376
0
Food Metal Chemicals Textile Leather Petroleum Non-Metal Other 198
Minerals 83 71
Industrial Waste Water originates from 2.339 companies in the 0
Food Metal Chemicals Textile Petroleum Non-Metal Wood
Asian Side. The total industrial wastewater flow rate in the Asian Minerals Industry
Side is approximately 32.987 m3/day. 246 of these companies
possess their own treatment facility (except for common treatment
units) while 28 companies were asked to take measures for their In the Melen Basin, the food industry ranks first with 286 units, and
effluent. There are 1.512 companies that do not need treatment the petroleum-based industry (fuel station, vehicle under / over
facilities in line with regulations while 360 have internal measures. washing etc.) takes the second place according to the number of
193 companies transfer their effluent and an approximate 32.973 enterprises resulting from EAS (Industrial Waste Water). In terms
m3/day industrial effluent is discharged in line with limit values of wastewater flow, the food sector ranks first with a wastewater
in related regulations while 14 m3/day of industrial effluent is flow of 2.733 m3/day.
undergoing measure procedures.
Table 3.35 Applications for Discharge Licenses (DİB)
According to the number of EAS (Industrial Wastewater) and Non-Sanitary Enterprises Licenses (GSMR)
generated in the Asian Region, petroleum-based industry (fuel
station, vehicle under / overwash, etc.) ranks first with 927 and DIB Cease and Channel
GSMR
metal industry ranks second with 473 while in terms of wastewater Region Amount Desist Order Monitoring
Opinion
flow rate, leather sector takes the first place with 18.442 m3/day Name given Requests Request
(Number)
wastewater flow rate. (Number) (Number) (Number)

Remote Monitoring System (SCADA) located at outlets of European

561 376 194 8
organized industrial zones on the Asian side provide continuous Side
monitoring of the wastewater quality in such zones.
Asian
353 228 79 3
Side

Total 914 604 273 11

115
116
3.3.3 Customer Services Management
117
2018 ANNUAL REPORT 118
 III - Information and Evaluation of Activities

119
 3.3.3.1. Subscriber Services
District branch offices were established with the principle of
responding to the expectations of Istanbul residents regarding
water services and on-site service to subscribers.
3.3.3.1.1 Subscription Activities
a) Subscription works that can be conducted in all
İSKİ Branch Offices:
• Renewal of contracts
• Cease of contracts
• Refund of money
• Payment of bills and installments
• Temporary opening and cancellations
• Objections to applications and statements, corrections and
updates
• Change of names that do not require inquiries or detection
• Warranty return transfer to IBAN account in case of
application
• Prepaid meter and official transactions
2018 ANNUAL REPORT
Subscription transactions at different addresses can be performed
at all branch offices. This availability of majority of subscriber
activities in all branches requires only application to the nearest
branch office for any such request, particularly for working family
members. Thanks to this application realized in line with requests
of subscribers with different work and residential addresses,
transportation problem and labor loss in İSKİ activities have been
overcome. Furthermore, all activities related to subscription of
official bureaus and municipalities can be conducted within all
Branch Directorate Offices of İSKİ.
b) Principle of Subscriber Services Management
SMART
FAST SUSTAINABLE
CITIZEN
ATTAINABLE
SATISFACTION
FAIR
OPEN-
TRANSPARENT COMFORTABLE
ACCESSIBLE
c) İSKİ Internet Branch
Iski Internet Branch was launched to enable residents of Istanbul
to conduct their actions within İSKİ’s area of service without
having to go to physical service points and being limited to
working hours, with safely and easily over the internet. Services
available through İSKİ Internet Branch include water debt, invoice
data of the latest year’s months, payment of invoices, electronic
invoice membership, calculation of invoice for water consumption,
objection to invoices and application for contract
120
 III - Information and Evaluation of Activities

• e-Invoice Inquiry
• e-Electronic Bill a) Meter Replacement Activities
• e-Membership
• e-Appeal Meters that have broken down or completed 10 years of service
• e-Collection are replaced to make sure water consumption of subscribers are
• e-Collection conducted more precisely and accurately.
• e-Leaking Water
• e-Contract Table 3.36 Meter Replacement Activities
• e-SMS
Quantity
• e- Credit Card Installment Meter activity conducted
(Number)
• e-Discount Application
• e-Application Inquiry Meters out of order replaced 62.344
• e-Payment Info Inquiry
• e-Payment Receipt Meters older than 10 years replaced 264.644

d) İSKİ e-State Transactions Total meters replaced 326.988

Serving its subscribers in various fields through its internet
branch, İSKİ has taken into operation a new application in invoice
collection. The system that enables invoice payment over Table 3.37 Subscription Transactions
e-State system with a protocol signed between İSKİ, Turksat and
Interbank Card Center (BKM) has entered into force. This enables Number of
İSKİ subscribers to pay their invoices over e-State as well. Name of the Transaction
Transactions
 
In addition, ISKI provides its subscribers the opportunity to pay New Water Sub. 16.913
faster and more secure invoices by using the 3D Secure system
New water – column 8.836
system by placing a square code on their water bills.
Addition to installations 55.677
e) Services provided by İSKİ on e-State:
Renewal 323.427
• New Subscription Application
Illegal water use 7.832
• Subscription Cancellation Application
• Discounted Subscription Application Separation of
• Application Follow-up and Cancellation 133.863
installations
• Subscription Debt Payment
• Occupancy Rates of Dams Name Change 195.943
• Water Analysis Report
• Inquiry of Subscriber Information Temporary closure 135
• Inquiry of Breakdown and Maintenance Information Opening temp. closure 79
• Inquiry of Invoice Information
• Invoice Payment Request Cancellation 342.898

f) İSKİ Mobile Subscription Cancellation of installation 25.435

All subscription works of İSKİ can be conducted via internet on a Cancellation due to debt 27.930
24/7 basis. İSKİ’s mobile team visits the addresses of the online
Increase of diameter in
subscription applicants and opens access to water upon the final 323
sewer
application approvals.
Transfer of water meters 83
Actions such as initial water subscription, contract renewal,
name change, new address transfer to existing subscription and Transfer of sewer lines 147
cease of water subscription are among those available in İSKİ’s
internet branch. Upon these initial steps, the İSKİ staff arrives at Collective cancellation 88
the address provided and finalizes the subscription activities and Collective entry 8
opens the water to use. Subscription costs within the application
can either be paid on regular water invoices or can be paid Total 1.139.617
separately in installments.
Repayment of warranty costs to those cancelling subscriptions Table 3.38 Number of Active
is conducted via IBAN codes to their bank accounts and the Subscribers by Years
payment is acknowledged over SMS onto their mobile phones.
Number of
Year
Subscribers
g) Subscription Transactions
2014 5.753.966
Subscription transactions conducted through branch offices in
districts, İSKİ WEB page, e-State and Mobile İSKİ application in 2015 5.939.062
2018 are as follows:
2016 6.101.133
3.3.3.1.2 Measurement and Evaluation of Water 2017 6.303.040
Consumption
2018 6.428.080
Water consumption of subscribers are recorded and invoiced by
online meter readings conducted monthly. Our number of active subscribers in 2018 is 6.428.080.

121
 b) Water Supplied to the City and Accrued c) Joint Reading Project
Table 3.39 Water Supplied to the City and Accrued In order to use public resources more efficiently, projects to
in 2018 (m3) enable İSKİ and İGDAŞ General Directorates, both of which
are subsidies of Istanbul Metropolitan Municipality, to conduct
Water Supplied to the City 1.040.965.331 similar activities together and jointly. As water and natural gas
meter readings, opening and closing activities etc. are similar in
Water invoiced 719.546.186 terms of context, it was considered that such activities of both
Water free of charge 9.612.572 administrations under Istanbul Metropolitan Municipality be
conducted jointly to enable more economic and efficient use of
Pre-paid meters 55.703.060 public resources for public good by combining workflows of both
offices. Test readings and pilot applications have been practically
Detected Illegal Water 137.671 tested in the field. In addition to İSKİ and İGDAŞ, joint reading
Water Truck (Hamidiye) 74.754 activities are carried out with İSPER A.Ş. Within the Joint Reading
Project realized to this end; 
Breakdown and discharges 23.352.299
• Under the coordination of İSKİ, a project team consisting of
Water accrued 808.426.542 İSKİ, İGDAŞ and İSPER related managers has been formed,
• Subscriber and address data of İSKİ and İGDAŞ subscribers
Water loss rate in 2018 is 22,34%. were analyzed,
• Subscriber addresses of İSKİ and İGDAŞ subscribes were
matched,
Grafik 3.13 Graphic Amount of Water Supplied and • Common meter reading zones were formed via GIS,
Accrued to the City by Years (m3) • İSKİ prepared computer software required for joint reading,
• İSKİ was identified as coordinator administration to manage
1.200 procedures,
999 1.021 1.041 • Over 10.000.000 water and natural gas meters will be read
965 jointly.
924
960
758 780 808 d) İSTOÇ Trade Center Drinking Water Lines
733
702 Renovation Work
720
In order to eliminate the malfunctions caused by drinking water
million m³/year

network lines which have completed their economic life in İSTOÇ

480 and and eliminating water losses, internal flooding and legal
disputes with subscribers / members; The cold water meters in
the stores and inside the stores were made in compliance with
240 the İSKİ Subscriber Services Tariff and Implementing Regulation
and the renovation of drinking water polyethylene network lines
within the boundaries of İSTOÇ was completed. All meters have
0 2014' 2015' 2016' 2017' 2018' been replaced with 3.351 new generation smart meters that can
be read and opened remotely.
Water provided Water accrued
to the city

In 2018, 326.988 meters were replaced.

2018 ANNUAL REPORT 122

 III - Information and Evaluation of Activities

3.3.3.2 Public Relations
Within public relations activities, the call center assists and
directs the calls on breakdowns, complaints and information
inquiries from customers on a 7/24 basis over the Hotline 185 all
over Istanbul. Feedback from calling customers is maintained on
whether their inquiry was addressed and how satisfied they are
of İSKİ’s services.
Within the framework of protocol signed between Istanbul
Directorate of National Education and İSKİ, students are given
more awareness on water through organization of writing,
poetry, photography, poster/motto and painting competitions in
schools in the city. Field trips titled “Consciousness on Water
Consumption” and training seminars in schools are coordinated
by Istanbul Governorate and Istanbul Directorate of National
Education. Theater acts are held in schools while public activities
are held in commercial centers and metro stations to increase
consciousness on water consumption.
Istanbul residents can follow the internal structure of the institution,
İSKİ duties and responsibilities, general information about
İSKİ, announcements and news on this website. Furthermore,
the webpage includes information available on organizations
attended for the promotion of the administration, related news
and interviews, announcements, significant investments, plants
taken into operation and projects in progress.
Subscribers can conduct all subscription transactions over
www.iski.gov.tr. Forming a breakdown record, inquiring over
breakdown-related water shortages, water meter data and types
of activities are available as well.
The webpage includes statistical data and graphics from previous
years as well as comparative visuals. Our website has been
visited 3.629.319 times in 2018.

Through Prime Presidency Communication Center (CİMER)

within Law no. 4982 on “Data Inquiries”, applications to the
Administrations are responded in due legal times by related units.
a) Call Center (185 Hotline) Activities
Our call center records and transfers the breakdown complaints
and inquiries of subscribers to related units. The system that
enables subscription applications also provide debt information
and payment of invoices. Furthermore, as the phone calls are
recorded, the conversation quality is measured and evaluated.
Feedback from calling customers is maintained on whether
their inquiry was addressed and how satisfied they are of İSKİ’s
services.
d) Awareness Activities
The number of calls answered in the Call Center in 2018 is
2,303,679 and the number of calls answered by IVR (Interactive Consciousness on Water Consumption Seminars
Voice Response) is 2.800.238. A total of 5.103.917 calls were Within the framework of social responsibility approach, our
answered by our Administration. 55% of our callers completed Administration organized Water Usage Awareness Seminar in 384
the call via IVR and 45% of the callers contacted the customer schools in 2017-2018 education period in order to inform young
representative for information or problems. generations about the importance of water, to make it available
for use in a clean way, to inform young generations about the
Our Branch Directorates conduct malfunction troubleshooting disposal of wastewater, and to provide our students with the
and provide feedback to water and malfunction applications that awareness of saving water usage and total of 37.620 student was
are answered positively. In 2018, the customer satisfaction rate
was measured as 81.9%. informed.

b) Data Inquiry Activities

The Presidency Communication Center (CiMER) ensures that
the applications made to our institution are responded to by the
relevant units of the Administration within the legal period. In
2018, 4.181 CIMER applications were answered.

c) İSKİ Website
İSKİ uses www.iski.gov.tr internet page as its platform to
share with public its administrative structure, activities, social
responsibility projects and announcements.

123
 22 March World Water Day Organization
Booths were set up at 10 shopping centers, 10 subway stations
and 30 branch offices to promote water use awareness.
Hacı Osman
Metro Station
İSKİ Social
Experiment
Study
Distribution of Wastewater Treatment Plant Models in
Schools
In order to raise environmental awareness, 188.000 Secondary
School students were trained with a model of waste water
treatment plant under the coordination of Istanbul Provincial
Directorate of National Education.
Without Water
In 2017-2018 Academic Year, a competition with the theme
of “Without Water” in public/private secondary (composition,
painting) and high (banner-slogan, composition, painting, poetry
and photohraphy) schools were carried out.
Awards of the winners were presented in the award ceremony
held in Haliç Convention Center on 28 March 2018.
2018 ANNUAL REPORT
“Droplet in Schools” Theater Activities
Within the scope of “Droplet in Schools Activity”; In order
to transfer the awareness of water consumption to future
generations, a protocol was signed between the Ministry of
National Education and our Administration and theater was
screened for 80.000 students in 135 primary schools across
Istanbul. In kindergartens, the Droplet Booklet is distributed to
raise awareness on water.
Training Trips to Facilities
With the aim of ensuring that our young people become a con-
scious water consumer, the “Water Use Awareness Training
Trips” organized for primary and high school students and teach-
ers within the Istanbul National Education Directorate and it is
aimed to inform young generations about the collection of waste-
water and treatment and discharge of water in wastewater facili-
ties, recycling of the water to the parks and gardens by using the
water that we use from the lakes and dams in the water treatment
plants, and then using it to the city network.
On the Anatolian side, Paşaköy Advanced Biological Wastewater
Treatment Plant and Ömerli Potable Water Treatment Plant, on
the European Side, Ataköy Advanced Biological Treatment Plant
and İkitelli Potable Water Treatment Plant were visited for training.
124

Opening Ceremony of School Activities
In 2017-2018 academic year, 17.911 students and teachers from
416 schools participated in the program.
Opening Ceremony of School Activities
The opening ceremony of the activities for the schools to be held
in the 2018-2019 Academic Year was held at the İSKİ Conference
Hall with the participation of Istanbul Provincial Director of
National Education Levent YAZICI and İSKİ General Manager
Fatih TURAN.
İSKİ Fidelity Meetings
Within the scope of İSKİ Fidelity Gathering, we have come
together with the former Istanbulites who have a 40-50-60 year
contract at İSKİ, who know the past and present of the city and
who witnessed the great change in Istanbul.
125
III - Information and Evaluation of Activities
e) Informative Works on İSKİ Services
Mobile Iski has continued to operate as a corporate standard.
Brochures, posters, books, racket boards, vinyl, banners were
prepared in order to promote activities.
Magazine and Book Works
The “FROM ISKI” Journal was prepared before the May and
November General Assemblies to announce the activities of
the administration. 20.000 journals were distributed to district
municipalities, district governors, local authorities and water and
sewerage administrations.
Promotional Ceremonies of Investment Projects
In order to publicize the investments of our administration, 5
press promotion programs were conducted.
• Tuzla Sea Discharge 2nd Stage,
• Domestic and National Vehicle
• Grand Bazaar Infrastructure Works,
• Tuzla-Akfırat TBM Wastewater Tunnel,
• Zeytinburnu TBM Wastewater Tunnel.
 126
2018 ANNUAL REPORT 126
 III - Information and Evaluation of Activities

3.3.4 Organizational and Support Activities

127
127
 3.3.4.1.2 Activities on Human Resources
a) Corporate Service Award Ceremony
3.3.4.1 Management of Human Resources 713 personnel, 616 of them being workers and 97 of them being
The responsible unit handles activities and procedures towards officers, have completed their 15-20-25 years in service and
establishing a human resources policy that fits corporal values awarded during corporate service award ceremony in 2018.
and strategic targets and making sure that the staff work with
full committment to efficiency principles. Internal and external
training programs as well as activities strengthening motivation
are planned towards maintaining professional development of
the staff and efficient and productive services. . The employer is
informed about taking measures on monitoring the health of the
staff, preventing occupational diseases and provision of harmony
between work and staff, and necessary medical screenings are
conducted.

3.3.4.1.1 Personnel Activities

Number of staff employed within the Administration is 9.479
as of 31.12.2018. 2.526 people, 27% of the staff working in the
Administration is entitled as officers, 3.687 people, 39% is entitled
as workers while 3.266 subcontractor laborers, make up 34% of
the staff. b) Multidimensional Performance Evaluation
Table 3.40 Total Number of Staff at İSKİ In order to achieve the corporate strategic objectives of our
administration, the job descriptions created within the WEB-
Number of Staff Percentage based Multi-Dimensional Performance Management System
Type of Staff
(People) (%) were shared with the personnel. In addition, managers gave
Officer 2.526 27 targets to their subordinates and were given the opportunity to
evaluate the given targets.
Worker 3.687 39
Subcontractors 3.266 34 c) İSKİ Vocational Standards Project
In order to determine the occupational standards that our
Total 9.479 100 administration needs while carrying out its main activities,
standard setting studies for 10 occupations determined within
Graphic 3.14 Classification of the Officer Staff the framework of İSKİ Occupational Standards Protocol signed
1500
1.403
with the Vocational Qualification Authority have been completed
and it was brought into force after being published in official
1200 gazette dated 09.06.2018 numbered 30446 (repeated) (Statement
1.025 No: 2018/13) and dated 06.12.2018 numbered 30617 (repeated)
900 (Statement No: 2018/17).
Number of people

600 Table 3.41 İSKİ Occupational Standards Table that

Brought Into Force
300
Official Gazette
No Occupation Level
date and number
58 40
0
Wastewater Treatment Plant
Legal Advisory General Medical Technical
1 4 Dated 09.06.2018
Services Administrative Services Services Services
Operator
numbered 30446
Out of all 2.526 officers employed in the administration, 58 Sludge Dewatering Unit (Repeating)
2 4
conduct legal attorney services, 1.403 general administrative Operator Statement No:
services, 40 medical services and 1.025 technical services. 2018/13)
3 Water SCADA Operator 5
Graphic 3.15 Wage Bracket Distribution of Laborer Potable Water Networks
2.000 Staff 4 Operating Maintenance 3
Worker
1.702
1.500
Wastewater and Rainwater
5 Networks Operating 3
Maintenance Worker
Number of people

1.000 989 Water and Wastewater

6 Networks Operating 4 Dated 06.12.2018
Maintenance Control Officer numbered 30617
500
430 (Repeating)
325 Wastewater and Rain Water Statement No:
241 7 3
Lines Cleaning Operator 2018/17)
0
Wastewater and Rain Water
Group A Group B Group C Group D Group E 8 3
(Non-skilled) (Skilled) (Undergraduate) (License) (Graduate and Above) Lines Monitoring Operator
Water Treatment Plant
9 4
3.687 worker staff at the Administration, 325 possess higher Operator
graduate degrees, 430 graduate degree, 241 undergraduate
degrees. 1.702 laborers classify as skilled while 989 as non- Treatment Plant Disinfection
10 3
skilled. Officer

2018 ANNUAL REPORT 128

 III - Information and Evaluation of Activities

d) Coordinatorship of Disabled People f) Summer Internship

Coordinatorship of Disabled People was established on A total of 936 university and vocational college students applied
25.09.2018 in order to solve the problems experienced by our for summer internship at the Administration in 2018. 321 students
disabled employees working in our administration more effectively were registered for their internship in our administration and 297
and quickly. of them completed it.

g) Paid Internship (Vocational Training)

In accordance with Vocational Training Law numbered 3308, 254

vocational high school students received paid internship during
2017-2018 academic year. During 2018-2019 academic year 227
vocational high school studens are receiving paid internship in
our administration.
400
357
350

297
300
254
250 227

200

Number
As another reflection of the World Day of Persons with Disabilities, 150
December 3, in order to raise the awareness of İSKİ employees; Graphic 3.16 Number of Students Received
participation was carried out to “Dialogue in Darkness” and 100 Internship
“Dialogue in Silence” events which held under co-operation of 50
İSKİ Coordinatorship of Disabled People and Metro Istanbul with
the slogan of “only way to learn is to encounter” . 0
2017-2018 Education and Training 2018-2019 Education and Training
Summer Paid
e) Disabled People Week İnternship İnternship

İSKİ carried out an awareness project with the theme of “NO
BARRIERS to Share the Life” during Disabled People week.
A breakfast event was organized for 300 disabled employees
working in our Administration and gifts were presented.
3.3.4.1.3 Training Activities
Training programs were conducted by expert and experienced
administration staff and tutors in order to increase productivity
of the staff in the Administration on their duties and make sure
they adapt better with the developing technologies. The following
table shows training periods provided for İSKİ staff within 2018.

Table 3.42 Training Duration provided to İSKİ Staff

Training Activity Unit Quantity

Total Training Provided Hours 67.667

Average Annual Training Per Hours/

10.89
Capita Person

129
 a) Training Provided by the Administration Staff b) Training Provided Outside the Administration
The names of the trainings given in the administration, the number The names of the other trainings taken outside the administration,
of participants and the duration of the training are given in the the number of participants and the duration of the training are
table. given in the table.

Table 3.43 Training Provided by the Administration Table 3.44 Training Provided Outside the
Staff Administration
Participating Participating
Group Total Group Total
N. Training Type Staff N. Training Type Staff
Quantity Hour Quantity Hour
Quantity Quantity
Subscriber Contract 23th Human
1 3 9 75 1 1 12 1
Operations Training Resources Summit
Unit Expenditure 4th National
2 4 24 112
Operations Training Laboratory
2 Accreditation and 1 18 6
GIS and İSKABİS Safety Symposium
3 8 144 122
Training and Exhibition
Direct Supply 5S Working
4 5 15 191
Preparation Training 3 Environment 2 12 102
Electronic Regulation Training
Document 4 Mediation Training 1 6 27
5 10 60 373
Management
System Training Sampling Training
from Sewage
Sludge Dewatering 5 Sludge, Soil, Solid 1 12 26
6 in Potable Water 1 6 8 Waste, Waste Oils
Treatment Training and Isolation Liquids
Operation of Training of
precipitation pools disciplinary
7 in potable water 1 6 4 6 investigation 2 12 93
treatment and procedures and
filtration training principles
Potable Water EFQM Excellence
7 2 12 73
Oxidation Training
8 1 6 10
Disinfection 8 EKAT Training 1 120 8
Practices Training
9 Industry 4.0 Training 3 18 98
Illegal Water Debt
9 3 18 69 Safe Driving
Tracking Training
10 (Defensive) 4 24 115
Personal Techniques Training
10 Development and 11 33 382
Awareness Training In-service Shooting
11 1 6 247
Training
Microsoft Office
11 12 72 168
Training
ISO 9001:2015
Tally Preparation Quality Management
12 3 9 89 12 2 80 33
Training System Lead Auditor
Training
Meter Operations
13 3 9 87 13 First-Aid Training 10 160 170
Training
Plumbing Project First Aid Update
14 2 12 53 14 4 32 67
Approval Training Training

Social Security Accounting Practices

15 1 3 187 15 1 208 21
Legislation Training Training
Protocol Etiquette
Moveable Recording 16 2 12 97
16 4 12 121 and Image Training
Operations Training
Certified Public
Basic occupational 17 Procurement 1 48 5
17 health and Safety 13 208 2.097 Legislation Training
Training
Water and
Improper Water Use 18 Wastewater 1 18 92
18 3 9 69
Training Sampling Training
Total 88 655 4.217  Total 40 810 1.281

2018 ANNUAL REPORT 130

 III - Information and Evaluation of Activities

Table 3.45 Training Provided under Cooperation Protocol

Participating
Group Total
Training Type Staff
Quantity Hour
Quantity

Mental Health At Work Training 10 60 326

Sign Language Education 2 48 60
Crisis and Time Management, Persuasion Training to say No 11 44 406
Water and Sewerage Administrations Training Program 2 60 39

Total 25 212 831

Overall Sum 153 1.677 6.329

First aid
GIS and
update and
İSKABİS
First Aid
Training
Training

3.3.4.1.4 Cultural, Social and Sports Activities

a) Library Services
As ISKI Central Library, 1,673 personnel benefited from 3,674
books during the year within the scope of lending books to our
personnel. There are a total of 8,637 ISKI publications, technical,
cultural, periodicals, literary works, etc. books in our library.

International Women’s Day Event

International Women’s Day on March 8th was celebrated at ISKI
with a meaningful event. “Bosphorus Tour” event was organized
on 8-9 March 2018. Approximately 1,100 female staff attended
the tour, which was accompanied by the historical and natural
beauties of Istanbul. In the organization, 2 thousand olive saplings
were donated on behalf of our General Manager Fatih Turan.

b) Social Activity Programs

In 2018, within İSKİ Social Activities;
• Within the scope of the Semester Holiday Program, children’s
theater show was held in Damlacık (Draplet, name of the
play) İSKİ.
• In connection with “103th Anniversary of Çanakkale Victory”,
Seddülbahir “Yahya Çavuş” theater play was performed.
• An interactive OHS theatre show called “Our job is your Breast Cancer Awareness Event
safety” was held during Occupational Health and Safety
Week on 04-10 May 2018. Within the framework of 1-31 October Breast Cancer Awareness
• Burak KİBAR was hosted at Turkish Pop Music program. Month,
• The ISEMX Music Group, which is prepared by the cooperation “Breast Cancer Awareness Event” was organized with the
of Istanbul Metropolitan Municipality Directorate of Disabled participation of specialist doctors.
People (ISEM) and ISKI Disabled People Coordination
Department, gave a concert in our Administration.

131
 Red Crescent Blood Donation through channels and pipelines in Istanbul were revered through
conducting religious reciting and Holy Koran ceremonies.
Within the scope of the blood donation campaign by the
Northern Marmara region Blood Center, 326 staff working in
our administration donated blood to the Turkish Red Crescent
Society.

Giving Birthday Presents to Personnel
In order to increase the sense of belonging of the personnel
working in our administration, gifts are given on birthdays. In
2018, 12,802 employees were given gifts.
e) Sports Activities
In order to strengthen friendship connections between units of
the administration, increase performance and motivation of the
staff, develop feelings of brotherhood and solidarity, various
sports activities are held. A total of 731 staff member participated
to sports activities in 5 categories. When the total number of
employees is taken into account, the proportion of personnel who
benefit from the activities is 12%.

Table 3.46 Sports Activities of our Administration

Number of
Activity Held Participants
(People)

Football Tournament 462

Table Tennis Tournament 48
Chess Tournament 32

c) Experience Sharing Seminars Volleyball Tournament 112

Writers and academicians with experience in our country were Swimming Tournament 77
brought together with ISKI family in 2018 within the scope of
culture and education programs. Total 731
Within the scope of our cultural activities following names were
brought together with our personnel;
• İSKİ Former Member of the Board of Directors İsmet
ÇONKAR within the scope of “Those who Serve to Water”,
• IHH Water Wells Projects Coordinator “Celil ÖZATAMER”
with the conference of “Understanding the Value of Water”,
• Rector of University of National Defence Prof. Dr. Erhan
AFYONCU with the seminar named “Conqueror of Istanbul,
Fatih”,
• Psychologist Zeliha TUTAN with the seminar on “Career
Planning Training”,
• Psychologist Fatma Zehra DURAL with the seminar on
“Technology Addiction”,
• Selma ERSOY ARGON with the seminar on “My Grandfather, Rowing Training
Mehmet Akif Ersoy”. As of 2018, rowing training was included in the İSKİ Sports
Calendar for the first time. Our 48 personnel participated in the
trainings given in the Golden Horn.

d) Voyagers of Water Islamic Memorial Service

Program
The tradition of reciting memorial service on the Spring festival
day for the water maintenance workers initiated by Hamit Ağa,
the Minister of Water 192 years ago by saving an allowance
of 150 kuruş from charity foundation properties is revived by
İSKİ. Since the conquest of İstanbul by the Ottoman Empire
water maintenance workers that took care of water distribution

2018 ANNUAL REPORT 132

 III - Information and Evaluation of Activities

3.3.4.1.5 Occupational Health and Safety c) Workplace Environment Measurements

Within the scope of the Occupational Health and Safety Law,
trainings and studies are in progress to ensure occupational
health and safety of employees.
a) Number of Occupational Safety Field Services
In 2018, 2,132 occupational safety field services were performed
in our administration. The number of occupational safety field
services performed for months is given in the table.
Within the scope of occupational health and safety activities,
a total of 635 Workplace Environment Measurements were
conducted. The types and numerical values of the measurements
made in 8 different categories are given in the graph.
Graphic 3.17 Workplace Environment Measurements
200

Table 3.47 Occupational Safety Field Services

153 158 157
150
Occupational Safety Field 141
Months Service
(Number)

Number
h)January
Creche and Kindergarten Service
100
213
Creche
Februaryand kindergarten services were provided to children 205of
the officer and worker staff in 2018. During the year, a total of 276
March of staff benefited from nursery and kindergarten service.
children 208 50

April 164
May 167 10 10
2 2
0
June 184
Personel Workplace Lightening Thermal Personel Workplace Personel Personel
Comfort Respirable Enviroment
July 153 Noise
Measurement
Enviroment Measurement
Noise Measurement Dust Respirable
Vibration
Exposure
Vibration
Exposure
Measurement Measurement Dust (whole body) (hand-arm)
Measurement
August 124
September 193 3.3.4.2 Support Activities
October 175 Within support services, the Administration conducts all
maintenance and repair works, renovation and reconstruction of
November 196 all structures that generates service within property or use of the
Administration. Security services include protection of buildings,
December 150 facilities, operation units, warehouses and other assets. The
identification and supply of maintenance and repair work needs
Total 2.132 as well as engine vehicles, construction equipment, driver and
operator staff requirements are also conducted within these
b) Trainings Given to Institution Personnel by our services. Catering, shuttle bus, cleaning and transportation
Occupational Health and Safety Employees in 2018 services are conducted in cooperation with related units in
service buildings and facilities of the Administration. Recent
In 2018, a total of 6,774 personnel were trained by our occupational
regulations and standards regarding filing and archiving services
health personnel in 5 different categories.
are duly pursued.
Table 3.48 Occupational Health and Safety 3.3.4.2.1 Catering, Shuttle Bus and Cleaning
Trainings Provided by Our Administration Services
Number of
Personnel a) Catering Services
Training Name
Trained 121 staff in 6 kitchen compartments within the administration
(Person) provide main course, salad bar, side dishes and meat meals as
Basic OHS training 2.147 well as alternative vegetarian dishes to all the staff. In 2018 a
total of 8.985 liters of waste oil was collected and sent to related
Wellness Trainings (Proper Nutrition, Sports recycle units.  
and Exercise, Ergonomics, Weight Control, 1.159
Fight Against Addiction) b) Staff Shuttle Bus Service
Personal Development Trainings (Motivation, The service of transporting the Administration staff from home to
Interpersonal Communication, Stress work and work to home are conducted via a total of 439 shuttle
and Stress Prevention, Anger Control and 1.219 buses. 4.647 staff working in the Administration currently receive
Calming, Personal Awareness, Adolescence this shuttle bus service.
Problems and Solutions)
OHS Forum Theatre 400 Table 3.49 Staff Shuttle Bus Services
First Aid, Occupational Diseases, Tobacco Shuttle Vehicle Average Daily Distance
Shift Period
Damages and Passive Influence, Workplace (Number) Traveled (km)
Cleaning and Order, Disease Prevention 1.849 Daytime Shuttle 404 22.312
Principles and Prevention Techniques,
Biological and Psychosocial Risk Factors Shift Shuttle 35 7.659

Total 6.774 Total 439 29.971

133
 c) Cleaning Services
531 staff in 52 facility locations conduct cleaning services for all
units of the Administration.   center, guesthouse, indoor swimming pool and sports center,
3.3.4.2.2 Training and Social Facility Services
The 5 training and social facilities of the Administration were
visited for a total of 65.000 times by the staff within 2018.
c) İkitelli Social Facility
İkitelli Training Facility consists of 4 separate units; the cultural
and serves to provide training for the staff, increase efficiency
and knowledge, hold seminars, courses, conferences, sports and
game activities, developing physical and psychological health of
the staff, provide social bonding, friendship and increase labor
efficiency as well as providing them positive habits of sports and
exercise while avoiding harmful habits.
• 1.027 people were hosted at the guesthouse.
• 9.139 people used the sports center, pool and sauna
sections.
• 12.035 people visited the cafeteria section.
• 1.530 used the football field.
• A total of 28.067 people benefited from units within İkitelli
Training Facilities and Social Facilities.

Table 3.50 Education and Social Security Service

Number of Benefiting
Facility Name
from Services

Silivri Training Facility 8.172

Boyacıköy Training Facility 27.761
Ikitelli Training Facility 28.067
Cendere Museum Çınar Cafe Facility 1.000
(In Line With d) Hacıosman Social Facility
Hacıosman Training Facility
Demand) The facility provides services to our staff and their families in line
with requests. 
Total 65.000

a) Silivri Social Facility

Silivri Training Facilities, which operate under our administration,
serve our associates in accordance with the provisions of the
“Communiqué on Public Social Facilities” of the Ministry of
Finance. In 2018 a total of 8.172 contributors have benefited from
the services of this facility.

e) Cendere Museum Çınar Cafe

In 2018, 1,000 people benefited from the Cendere Museum Çınar
Cafe Facility, which serves our staff and their families.

b) Boyacıköy Social Facility

In 2018, the facility provided dining and cafeteria services to
27.761 people. 

3.3.4.2.3 Protection and Security Services

Protection and security services are carried out in buildings and
facilities at 255 points with 2,945 cameras, 1,419 private security
personnel and 209 security officers.

2018 ANNUAL REPORT 134

 III - Information and Evaluation of Activities

3.3.4.2.4 Documentation and Archiving Activities

The document registration unit conducted entry registration of
a total of 46.435 documents from public and private institutions
and individuals, and delivery registration of 195.077 documents.
In 2018, an average of 962 documents a day, overall 241.512
documents were processed. The administration conducted
registration of a total of 674.339 documents in 2018.
The following chart shows delivery methods of documents sent
via post services.

3.3.4.2.5 Vehicle Management

The demands of the units of our administration were met in a

timely manner, and in this context, environmental arrangement
and earthmoving works, stream improvement works, demolitions,
transmission line repairs were coordinated with other units.

997 rental service vehicles, 196 official vehicles, 53 construction Table 3.52 Vehicle Management
machines and 9 semi-trailers continued to operate in our Quantity
administration. Repair, Maintenance and Restoration works
(Number)
Repair and Maintenance in our Workshops 1.002
Table 3.51 Documentation and Archive
Activities Repair and Maintenance in Services 1.027
Number of Total 2.029
No Delivery Type Documents
Sent

1 Express Mail Service 188.692

Courier and hand
2 delivery 6.385

Overall Total 195.077

In 2018, a total of 2.029 repair, maintenance and restoration works

were carried out.

135
 3.3.4.3 Data Process Management
The unit conducts identification and supply of software needs
of the administration, writing of application codes, reporting,
development and maintenance of these as well as taking
measures for data and code protection. It also conducts all
activities regarding identification of needs, supply, distribution,
setup and operations related to computers, servers, data
storage, data networks and security, printer, computer periphery
units, smart devices, hardware consumable materials, operator
systems and system rooms. Conducting data, special current,
internet outlets, radio link connections of all facilities, it enables
telephone, mobile, radio, satellite and SMS communication within
these locations. 
Design and installation of smart network architecture as well as
smart stations, smart alarms and decision-support systems for
top managers are conducted to enable centered management
of all data received from electronic devices used for network
management. The geographical information system is
established and developed to enable locational inquiry of potable
water, wastewater, storm water and stream infrastructure and
superstructure, analyses, modelling and thematic mapping of
various networks.
3.3.4.3.1 Software Activities
Software Activities Conducted in 2018
• The library program was rewritten with new technologies.
• Works are carried out for the Mobile Warehouse project.
• The Integrated Management System (IMS) of the Water
Treatment Department was completed.
• Officer Recruitment Application Program has been
completed.
• Common Counter Project: includes the work of İSKİ and
İGDAŞ in the management and processing of invoices and
work orders from a single platform with mobile and server
applications.
• E-desk Project (WEB-Mobile) has been published.
• Channel License Project has been published.
3.3.4.3.2 Hardware Activities
Hardware Activities Conducted in 2018:
a) Procurement of Analysis and Protection System for Advanced
Attacks
b) Renovation of Information Technology Equipment which
completed their technological lifespan
c) Carrying out Repair and Maintenance of Meter Reading
Devices in Technical Service
3.3.4.3.3 Smart Network Activities
Smart meter activities include all works of design and installation
of smart network architecture, smart stations, smart alarms
and decision-assistance systems for top managers, centered
management of all data received from electronic devices used
for network management and all necessary to convert these
into decision support systems; conducting necessary works to
convert existing technologies used in network management into
modern systems that interact with each other, providing necessary
feasibility, integration, software and hardware infrastructure
required for central assets management of all assets and central
energy management.
a) Corporal Assets Management System Project
(KUVARS)
The Corporate Asset Management System (KUVARS) aims
to efficiently manage all assets owned by the Administration
throughout their life cycles and to maximize the performance
of the assets during their lifetime. In asset management, the
design, construction, commissioning, procurement, operation,
maintenance, decommissioning and renovation processes of
facilities and equipment are monitored. It is also aimed to benefit
from the service levels as much as possible.
2018 ANNUAL REPORT
KUVARS (Enterprise Asset Management System) software was
established for the effective management of all assets owned
by ISKI, thus reducing loss-leakage, improving water quality,
rapid detection of faults, repair management and efficient stock
management.
IVAKS (ISKI Asset Coding System) created for KUVARS software
is designed to be used not only in ISKI but also in all water
administrations in the world and other institutions of our country.
KUVARS is a 100% domestic software. KUVARS will be integrated
with GIS, Human Resources, SCADA, CRM, Movable Real Estate,
EBYS, OHS, LDAP, Warehouse Management Systems.
Benefits and achievements:
• Viewing all the assets owned and online access to the
desired asset,
• Tracking the warranty periods of the assets,
• Effective maintenance management,
• Reduction in the number of failures, failure response time
and maintenance costs,
• Determining the economic life of the asset,
• Follow-up of work orders and tasks,
• Creation of analysis reports,
• Inventory tracking and control,
• Provision of purchasing and inventory management,
• Reduction in spare parts inventory costs,
• Realization of asset status analysis and determination of
critical assets.
b) Istanbul Water Data Analytics
Collecting the data of all stakeholders involved in water manage-
ment and evaluating them on the ISVA big data platform, creat-
ing new algorithms such as artificial intelligence and machine
learning are the most important stages of digital transformation
at İSKİ. Within this scope, an open source big data platform has
been established and improvements are continuing.
The installation of the Hortonworks system to be used for the es-
tablishment of the Istanbul Water Data Analytics Infrastructure
has been installed on 15 servers and data visualization works
have been started.
c) Istanbul Water Control and Automation Center
(ISKOM)
It is a center that provides central coordination and control with
smart systems from the source up to the purification of water,
from the promotion to distribution to the last subscriber, and the
collection and purification after discharge of waste.
In the ISKOM Istanbul Water Control and Automation Center,
Corporate Asset Management Systems and Energy Management
Systems will be monitored. It will be a center in accordance with
the vision of Istanbul Metropolitan Municipality and our Adminis-
tration where the software, automation and data obtained from
sensor technologies will be centrally monitored, controlled and
training and promotional activities can be done for visitors com-
ing from inside or outside the institution. Control and automation
will be provided with technical coordination rooms that will pro-
vide smart water management with the main coordination room
that will work 24/7 for Water Management, crisis desk where all
emergencies can be discussed, big data platform software devel-
opment and testing environments, artificial intelligence, machine
learning and simulations.
Within the scope of smart asset transformation based on Enter-
prise Asset Management, ISKOM construction is continuing in
accordance with the concept.
136
 III - Information and Evaluation of Activities

3.3.4.4 Financial Information Table 3.54 Distribution of Collections by Year

This unit handles operations related to banks, cash desks, financial Increase
institutions, Turkish Post PTT, payment institutions, e-collection Year Of
Piece Amount (¨) Rate
and accrual. In line with the needs of the administration it conducts Collection
(%)
all transactions related to loan agreements and reimbursements.
It manages the finance system of the Administration. 2014 46.075.204 3.870.588.621,00 7,52
Distribution of collections conducted in 2018 are listed as follows. 2015 47.097.006 4.226.552.793,71 9,2
A total of 51.398.313 collections in 6 types were realized, resulting
in an amount of 5.706.911.923 ¨. 2016 48.436.216 4.745.121.634,32 12,27
2017 50.751.289 5.291.857.697,22 11,52

Table 3.53 Type of Collection 2018 51.398.313 5.706.911.923,40 7,84

Amount
Type of Collection Piece Amount (¨) Ratio Water collection of the administration is conducted by 254
(%) cashiers at 92 cashier’s desks. Cashiers from banks conduct
collection at cashier’s desks in line with the contract signed with
Collection at Vakıflar Bank.
30.228.409 3.382.785.825 58,8
Banks
Collection
at Payment 12.201.589 1.070.673.360 23,7
Agencies
Collection at İSKİ
5.335.349 705.212.063 10,4
Cashier’s Office
Collection at PTT
2.964.837 251.789.934 5,8
Offices
 e-Collection 480.830 62.895.575 0,9
Other (ALO 185
hotline, collection
at official bureau
or notes from Locations of
187.299 233.555.167 0,4 Istanbul-Wide
banks, credit
Cashier’s
card single Offices
payment or
installments)
2018 Internal Credit Payments
Total 51.398.313 5.706.911.923 100
Internal loan payment and Turkish Lira equivalent amount made
by our administration in 2018 are indicated in the table.
• Collections via banks are conducted through all branches
of 26 banks.
• Collections via payment agencies are conducted through all Table 3.55 2018 Internal Credit Payments
agencies authorized by Code no 6493 of Higher Board for Type of
Inspections of Banks BDDK. Principal Interest Total
Currency
• 92 cashier’s offices conduct collection for İSKİ.
EUR 805.135,46 53.892,85 859.028,31
• Turkish Post service PTT conducts collections from 637
branches in Istanbul and 4.959 around Turkey. Equivalent (¨) 4.579.610,49 305.600,58 4.885.211,08

137
 3.3.4.5 Supply Management
Supply management works include conducting construction, Table 3.59 Final Account File Status for 2018
goods, services and consulting tenders while making use of
investment incentive tools related to purchases that can be within Final Account File Status For 2018 Number
the scope of investments. Warehouse needs are identified for
Number of final account and final account review
the transportation, protection and utilization of the moveable 877
files completed (1995-2018)
assets of the Administration and necessary measures are taken
to improve the physical conditions of storage areas. Number of interim final accounts and final account
57
progress in 2018
3.3.4.5.1 Purchasing Activities
Interim final account and final account progress
The following table summarizes all data on tender and purchasing 14
payment number of ongoing files
related to all activities related to purchasing of construction,
goods, services and consulting in 2018 conducted by all units of Total number of interim final accounts and final
71
the Administration. account progress payments in 2018

Table 3.56 Tender Information

Number Approximate Tender Table 3.60 Specifications Drawn up in 2018
Tender Type of Cost Cost
Quantity
Tenders (¨) (¨) Specification Type
(Number)
Goods 179 923.306.888 801.254.226 Specification for Purchase of Goods 377
Services 105 876.578.558 726.534.190 Specification for Purchase of Services 229
Consultancy 3 53.021.562 56.685.000 Construction Specifications 72

Construction 49 5.823.534.389 4.732.911.745 Total 678

Total 336 7.676.441.397 6.317.385.161 In 2018, a total of 678 specifications, 377 of which were purchasing
goods, 229 of which were purchasing of services , and 72 of which
A total of 336 tenders were held in 2018 for purchase of goods, were construction, were prepared in our Administration.
services, consultancy and construction. The total approximate
cost of these tenders were 7.676.441.397 ¨, while the tender
costs were 6.317.385.161 ¨. 3.3.4.5.2 Stock and Storage Activities
The unit conducts warehouse activities including making
Table 3.57 Direct Purchase Information economic, efficient and productive use of movable assets,
Approximate Contract providing transparent and accessible records of these assets in
Scope Number Cost Cost line with rules set out in Regulation on Movable Assets, planning,
(¨) (¨) supply and distribution of document, stationary, bureau furniture
and soft furnishing materials used jointly within the Administration.
22/A 14 1.858.952 1.617.873 It also conducts utilization and disposal of wastes generated by
expenditure units from their formation to disposal, in line with
22/B 47 13.847.030 12.255.946 related regulation and in consideration of waste management
22/C 2 272.666 256,131 hierarchy.

22/D 806 72.447.883 67.686.467 a) Our Warehouses and Their Current Area of Use
The covered warehouse area of the Administration is 16.050 m²
Total 869 88.426.531 81.816.417 while that of the open warehouses is 20.000 m², making the total
In 2018, a total of 869 direct purchases were held within scopes area of warehouses 16.050 m². The following table shows details
of 22/A, 22/B, 22/C, 22/D. The total approximate cost was on their names and areas of use:
88.426.531 ¨, while the contract cost was 81.816.417 ¨.
b) Zero Waste Activities
Table 3.58 State Supply Office (DMO) Purchase • Recycling units and bins, plastic and polyethylene waste
Information collection containers were designed and distributed to all
units of our Administration for the separation of waste at
Number of Purchase Cost source, dissemination of waste evaluation culture, awareness
Scope of Purchase
Purchases (¨) of “Zero Waste Project”.
3/E (TÜBİTAK) 2 1.785.000 • Prof. Bestami ÖZKAYA and Prof. Sinan BİLGİLİ from Yıldız
Technical University and Ahmet KAZAN from İSTAÇ have
3/E (DMO) 13 4.265.179 provided training with presentations to 218 unit waste
responsibles who can manage the wastes in their units while
Total 15 6.050.179 they are still at their source.
• Waste Management Whatsapp Line (185 2845 / WASTE) was
In 2018, within the scope of 3/E, Our administration made 15 put into use in order to make it easier to communicate with
purchases at a cost of ¨ 6.050,179. all units and personnel within İSKİ on waste management.
The details of the final account file status and number of works • ISO 9001: 2015 Quality Management System and ISO 14001:
tenders in 2018 are given in the table below. 2015 Environmental Management System Supervision 1
were audited and no nonconformity was found.

2018 ANNUAL REPORT 138

 III - Information and Evaluation of Activities

“My Waste is Recycled” Vegetable Waste Oil Collection Table 3.62 Expropriation Activities
Project
1 liter vegetable waste oil pollutes 1 million liters of water, and Price Area Area
Type of Total Cost
when it reaches the sea, lakes and rivers, it covers the surface of Ratio Expropriated Ratio
expropriation (¨)
the water and prevents the transfer of oxygen to the water, causing (%) (m²) (%)
the death of fish and other creatures. Considering that used
vegetable oils constitute 25% of domestic wastewater pollution 8th Article 37.666.760 11,15 163.896 19,24
and cause damages to sewage and receiving environments 10th Article
very difficult to recover, in order to spread awareness also in our Price
homes, a waste oil collection project “My Waste is Recycled” Determination 149.839.429 44,34 550.810 64,66
with rewards were brought into action to promote the employees and
of our Administration to bring their household waste oils to us. Registration
Table 3.61 Confiscation
Our Warehouses and their Current Area of Use without 24.767.626 7,33 68.254 8,01
Expropriation
Warehouse Usage Area
Warehouse Name 30th Article 125.622.263 37,18 68.923 8,09
Type (m2)

Logistics Support Center Covered 13.050 Total 337.896.078 100 851.883 100
Warehouse
Logistics Support Center Open 15.000 Grafik 3.18 Expropriation Expenditures Over Years
Warehouse (According to 2018 Scorecard Indexes)
Paşaköy Waste Temporary Covered 3.000
Storage Area Warehouse 800.000

Paşaköy Waste Temporary Open 5.000 684.295

700.000
Storage Area Warehouse

Total 36.050 600.000

508.792 505.430
500.000
Thousand ¨

400.000
333.508 337.896

300.000

200.000

100.000

İSKİ Central 0
2014 2015 2016 2017 2018
Warehouses

Grafik 3.19 Surface Areas Expropriated in Years

3.3.4.6 Management of Immovables
5.000.000
The activities concern management of immovables under the
property and use of the Administration. The expropriation plans
of the investments are conducted to finalize these expropriation 4.226.520
operations.Large and small scale detailed plans of the 4.000.000
superstructure and infrastructures of the existing facilities as well
as surveying and sectioning works are conducted.
3.000.000
3.3.4.6.1 Expropriation Activities 2.558.002
m²

Our Administration has expropriated a total area of 851.883 m² in 2.042.963

2018 and paid a total amount of 337.896.078 ¨. 2.000.000

1.000.000 1.015.564
851.883

0
2014 2015 2016 2017 2018

139
 3.3.4.6.2 Mapping and Measurement Activities Works on Potable Water Data Entry and Update
In 2018 339 as-built designs of potable water line production and
• 231 as-built projects underwent wastewater, storm water, 385 km data entered to the system. Total length of potable water
stream reclamation, elevation and coordinate controls.
network quantity survey reached to 21.544 km.
• 265 as-built potable water projects underwent potable water
transmission and network lines elevation and coordinate
controls.
Graphic 3.21 Length of Potable Water Lines Data
Entered into the GIS
• Purchase of 475 maps requested by units of the
Administration as well as surveying measurements, elevation 25.000
and coordination works and their measurements over
documents were conducted. 20.670
21.196 21.544
20.056
• 4.905 wastewater chimneys, 9.530 stormwater chimneys 20.000 19.595
and various maps were measured.
• 280 unmanned aerial vehicles have been operated and the
current orthophoto production of 2.600 ha area has been 15.000
made.

km
• Within the scope of the protection of the basins against
pollution, 1.217 documents were answered. 10.000

• 568 land detection studies were conducted.

5.000

0
2014 2015 2016 2017 2018

3.3.4.7 Management of Service Buildings

All works related to design, construction and operation of service
buildings within the area of activity of the Administration are duly
conducted.
In this respect, documents for preliminary, final, implementation,
as-built and detailed projects and similar documents as well as
3.3.4.6.3 Geographical Information Activities projects of structures related to service buildings, warehouses
and others that are used for services are prepared while
a ) Surveying Entries manufacturing works are done in line with projects, service
buildings are operated and maintenance and repair works are
Works on Wastewater-Storm Water Data Entry and conducted on regular intervals.
Update
Table 3.63 Service Building Project Works
In 2018 261 as-built designs of wastewater/stormwater line Conducted in 2018
production, 592 km of wastewater and 506 km of stormwater
data entered to the system. While the total wastewater network Quantity
Service Building Projects
capacity is 16.394 km, stormwater network capacity reached to (Number)
4.352 km. 
Number of Service Buildings Whose Project Is
13
Graphic 3.20 Length of Wastewater – Storm Water Completed
Lines Data Entered into the GIS Number of Service Buildings Whose Project Is
6
25.000 In Progress
Number of Static Projects for Service Buildings 2
20.745
20.034
20.000 19.377 Number of Mechanical Projects for Service
18.732 2
17.966 Buildings
Number of Electrical Projects for Service
15.000 2
Buildings
km

Number of Architectural Projects for Service

2
10.000 Buildings

5.000

0
2014 2015 2016 2017 2018

2018 ANNUAL REPORT 140

 III - Information and Evaluation of Activities

3.3.4.7.1 Construction of Service Buildings

a) Service Buildings with Ongoing Construction

Content of the Project: Construction of service

building, welding workshop, facility connection
roads, landscaping works and service parking
area of Sewerage and Water Transmission and
Distribution Departments.
Benefits Derived: In order to provide European Side
infrastructure services and on-site management Warehouses
and supervision of all facilities in the enterprise; and Workshop
Within the scope of the prestigious service Construction
structures that represent the visible face of our
administration, the service building and the service Commencement Date: 13 June 2016
parking area of 143 vehicles are constructed for Completion Date : 12 January 2020
the vehicles parked on the campus scattered Contract Price : 18.230.000 ¨
within the scope of prestigious service structures
representing the visible face of our Administration,
where the functional solutions are optimum,
where all the construction machines within the
structure of the Sewerage Department and the
Water Transmission and Distribution Department
are maintained and directed and all personnel
connected to these departments are planned to
work in the same building to ensure maximum
employee satisfaction.

European Side
İSKİ Service
Building Scope of Work: Esenler Service Building and
Constructions (7)
Environmental Planning.
Commencement Date: 24 November 2016 Benefits: In order to provide on-site and efficient
Completion Date : 27 February 2020 service, it is aimed to provide a good and high
Contract Price : 19.567.500 ¨ quality service in a faster and more comfortable
manner to the citizens living in the region in
accordance with today’s conditions and to
improve our corporate identity.

141
 European Side
İSKİ Service
Building
Scope of Work: Zeytinburnu Service Building
Constructions (1)
and Landscaping Construction.

Benefits: In order to provide on-site and efficient

service, these buildings are built in order to provide Commencement Date : 06 August 2018
a good and high quality service to the citizens Completion Date : 13 October 2020
residing in the region in a faster, more comfortable Contract Price : 16.968.000 ¨
manner in accordance with today’s conditions and
to improve our corporate identity.

Scope of Work: One Prefabricated Service

Building (Beykoz), 7 warehouse buildings, two
relay buildings, 4 security buildings, export
Asian Side İSKİ
walls construction works in our administration
Service Building
campuses and various places.
Constructions (1)
Benefits: In order to provide on-site and efficient
Commencement Date : 07 March 2018 service, these buildings are built in order to
Completion Date : 06 March 2020 provide a good and high quality service to the
Contract Price : 13.998.333 ¨ citizens residing in the region in a faster, more
comfortable manner in accordance with today’s
conditions and to improve our corporate identity.
Material warehouses are being constructed in
various locations throughout Istanbul in order to
ensure that the materials to be used in the network
and transmission lines are stacked safely and in
appropriate conditions and that they are shipped
quickly to the region to be manufactured.

2018 ANNUAL REPORT 142

 III - Information and Evaluation of Activities

3.3.4.8 Energy Consumption c) Natural Gas Energy Consumption

Energy policies are developed to enable efficient use of energy The following graph shows the natural gas consumption of the
consumed through works in energy efficiency of service buildings, last 5 years of the Administration. In 2018, 52,6 million m³ of
facilities and vehicles of the Administration. natural gas was consumed.

3.3.4.8.1 Energy Consumption Graphic 3.22 Consumption of Natural Gas by Years

The table below shows the electric consumption and its cost 60
in the last 5 years by the Administration. The electrical energy 51,5 52,0 52,6
consumed in 2018 was 1.457.382.293 (kWh) while electric 50,5
50 49,2
consumption cost was 601.656.968 ¨. 
40
Table 3.64 Energy Consumption by Years

million (¨/year)
Consumed Electricity Cost of Consumption 30
Years
(kWh/year) (¨)
20
2014 1.264.108.741 361.514.461
2015 1.105.685.826 354.048.653 10
2016 1.221.420.187 350.671.506
0
2017 1.389.120.983 402.972.111 2014 2015 2016 2017 2018

2018 1.457.382.293 601.656.968

Graphic 3.23 Natural Gas Consumption Price Chart
by Years
a) Supply Distribution of the Electricity Consumed 80
72,2
70
Table 3.65 Supply Distribution of the
Electricity Consumed in 2018 60
Amount 51,1 52,4
Type of Supply 50 48,8 47,8
million (¨/year)

(kWh/year)

Purchased Electricity 1.333.387.579 40

Electricity Generated at 30
Wastewater Treatment Plants 122.792.372
(Cogeneration) 20

Solar Energy 1.202.342 10

Total 1.457.382.293 0
2014 2015 2016 2017 2018
b) Electricity Consumption
The table below shows electric consumption in pumping stations, d) Fuel oil Consumption
water treatment plants, wastewater treatment plants and
administrative buildings. The graphic shows the cost of last 5 years of fuel oil gas
consumption by the Administration. In 2018, the Administration
consumed a total of 2.869.733 liters of fuel oil.
Table 3.66 Electricity Consumption in 2018
Graphic 3.24 Cost of Consumption of Fuel Oil in Years
Energy
Cost of Energy 3.500.000
Unit Name Consumed 2.934.677
(¨)
(kWh/year)
3.000.000 2.689.083 2.869.733
2.566.781
Water and Wastewater 2.586.061
928.861.823,20 418.617.767
Pumping Stations 2.500.000
Water Treatment
219.752.651 96.980.515
Plants 2.000.000
Liter

Wastewater Treatment
290.427.431 76.829.973 1.500.000
Plants
Administrative
Buildings and Other 18.340.388 9.228.712 1.000.000
Facilities
500.000
Overall Total 1.457.382.293 601.656.967
0 2014 2015 2016 2017 2018

143
 3.3.4.8.2 Energy Generation
a) Amount of Biogas and Electricity Produced in
Advanced Biological Wastewater Treatment Plants
Total amount of biogas generated in Advanced Biological
Wastewater Treatment Plants of Ataköy, Ambarlı, Tuzla and
Paşaköy is 13.339.470 m³, and electric generated in these plants
is 123.367.489 kWh.
b) Solar Energy Projects
Istanbul Water and Sewerage Administration (ISKI) 2016-2020
Strategic Plan “Contributing to Sustainable Environment” and
“Managing Resources Efficiently” and Efficiently Within the scope
of efforts to obtain the energy required by our Administration from
environmentally friendly renewable energy sources, activities are
being carried out to obtain electricity from solar energy.

Table 3.67 Amount of Biogas and Electricity Table 3.68 Solar Energy Produced
Produced in Advanced Biological Wastewater
Treatment Plants in 2018 Solar Energy Produced
Years
(kWh/Year)
Biogas Electricity
Name of the Plant Generated Generated 2017 214.438
(m³/year ) (kWh/year)
2018 1.202.342
Ataköy Advanced Biological
4.776.403 34.297.600
Wastewater Treatment Plant
Ambarlı Advanced Biological
4.790.252 35.013.337
Wastewater Treatment Plant
Tuzla Advanced Biological
3.754.897 32.478.300
Wastewater Treatment Plant
Paşaköy Advanced Biological
0 21.003.135
Wastewater Treatment Plant

Total 13.321.552 122.792.372

İkitelli FSM 1,2 The solar power station that can generate 1,6 kWs/
mWp Solar Power year - 8% of İkitelli FSM Plant’s power consumption
is being established onto the water storage tanks
Plant
at İkitelli FSM Plant. The work is completed and
the process of operation continues.
Start Date : 23.10.2017
Finish Date of Construction: 03.08.2018
Finish Date of Operation : 05.04.2019
Project Cost : 4.900.000 ¨

Installation of 7
Warehouses, 11
Power Plants, 1 Contract Date : 10.09.2018
Land allocation was made and work is started.
Trackers and 2,7 Tender Cost : 14.890.000 ¨
MWp of SPP in
total.

2018 ANNUAL REPORT 144

 III - Information and Evaluation of Activities

Within the scope of “Establishment, operation

and scientific monitoring of 210 kW floating,
30 kW inland, total 240 kW Solar Power Plant
in Büyükçekmece Lake”, It covers the general 250 KWp
technical specifications, supplying of the Büyükçekmece
necessary equipment, installation and installation, Floating Solar
connection to the transformer, commissioning Energy Plant R&D
and operation of the photovoltaic panel with a Project (YGES)
capacity of 240 kWp (The 30 kW part was installed
on land for comparison purposes) on the lake at Contract Date : 17.10.2016
the Büyükçekmece Drinking Water Treatment Finish Date : 15.04.2019
Plant for a period of 2 years. This work is an R Tender Price : 775.500 €
& D Project, which includes monitoring, analyzing
and preparing scientific reports for the first year in
order to determine the possible advantages and
disadvantages of the SPP to be established on
water.

Photovoltaic
System SPP Mast
Installation

Contract Start Date : 24.12.2018

Land allocation was made and work is started. Contract Finish Date : 22.02.2019
Tender Cost : 66.600 ¨

145
 c) Wind Energy Projects
Wind measurements are carried out in 7 different regions in order to meet some of the energy needs of İSKİ facilities from Wind Power
Plants and to increase the use of renewable energy. . In order to generate power from air corridors on vast lands in reservoir basins,
wind turbines will be placed in these locations. Wind and solar measurement stations are installed to 7 spots between Istranca region
and Melen stream.

Terkos Celepköy Wind Energy Power

• Terkos WEP is proposed around 5 turbines and 15 MW.
• It will provide 22% of the energy of Terkos Pumping Station.
• Depreciation period: 6 to 7 years
• Energy consumption of terkos: 150 million kWh/year

With the potential of wind energy in the expropriated catchment basin protection areas, it is aimed to meet some of the energy of the
facility, to contribute to the national energy economy and infrastructure, and to make the idle areas beneficial.
Approvals are obtained from State Airports and civil aviation. A new wind station reporting contract was signed. 1st and 2nd (final)
report is submitted. According to the report, the effective wind was found to be at an altitude of 60 m and above.

2018 ANNUAL REPORT 146

 III - Information and Evaluation of Activities

3.3.4.9 R&D Activities 3.3.4.9.2 On-Going R&D Projects in 2018

Developments in water and wastewater technologies are pursued a) Bacterial Activity Measurement System Based on
while within the scope of adaptation of new technologies by the Oxygen Consumption Rate Measurement in Activated
Administration studies and efforts continue to conduct cooperation
and coordination with domestic and foreign administrations and Sludge Systems (Domestic Respirometer Device)
institutions. Expert institutions and individuals in universities and
Project Description: In this project, which is designed within
the industries join these efforts to generate domestic technology
the framework of interdisciplinary collaborations considering the
and manufacturing. Projects presented by individuals and
needs and priorities for the performance evaluation and design of
institutions are evaluated in line with the vision and mission of the
wastewater treatment plants in our country, using the innovative
administration. approaches and techniques, the measurement of oxygen
consumption rate (OCR) for use in the field of environmental
3.3.4.9.1 R&D Projects Completed in 2018 biotechnology, which has advanced technological features and
is among the priority research subjects, It is aimed to develop
a) Investigation of The Effects of Evaporation Reducing
a respirometer device that can perform the same with domestic
Product to be Produced Using Domestic Technology
facilities.
On Ecological Life, Evaporation and Rehabilitation
Project Project Explanation: The development of a portable and
easy-to-use sensor based on oxygen measurement, capable
Project Description: The aim of this study was to investigate the of performing the measurement of oxygen consumption rate,
effects of the local product, which was developed by laboratory which is frequently used in the world in biological treatability and
studies within the scope of product development studies, on
inhibition / toxicity studies, will be provided.
Ecological Life, Evaporation and Rehabilitation.
Project Explanation: Within the scope of the project, the
working time in manual and automatic increasing doses will be
determined and the most efficient amount will be determined.
In addition, water quality and the presence of residues of the
product and their effects on living organisms were investigated.
Result: It was determined that the product applied in the
project prevented evaporation by 35% and did not cause any
environmental damage.

b) Channel Monitoring Robot Project

Project Description: This project includes the design and
manufacture of a prototype robot that can move and send a
b) To Carry Out Necessary Studies to Support the snapshot of the video to the operator.
Production of Materials and Equipment Used in Cipp Project Explanation: The project will be realized under the
Application by Local Companies control and within the project team to be determined by the
Administration. The contractor company will provide training to
Project Description: Due to the fact that the material in the CIPP
the project team on knowledge, experience, industrial design,
technique by using ultraviolet (UV) curing (CIPP) technique used
industrial manufacturing and assembly and will work with the
for rehabilitation, renewal and repair of old and damaged pipelines
project team as much as possible from the beginning to the end
within the administration service area, where open excavation
of the product.
is not possible, with the help of trenchless technologies, in this
respect, it is aimed to evaluate the Administration budget more Within the scope of this project, industrial design and
effectively and efficiently by reducing the investment costs arising manufacturing information of the robot and all codes and
from imports. With the formulation of the material, it may be software will be presented to the persons to be determined by the
possible to apply for a patent on behalf of the Administration. In Administration. With this information, a 50% patent partnership
this way, it will be possible for the Administration to encourage will be made.
domestic producers to produce and to reach the infrastructure
for preparing technical publications.
Project Explanation: This study covers the research, material
development and sample product preparation works of Ultaviolet
(UV) Curation Resin (CIPP) with domestic possibilities which will
be used during the rehabilitation, renovation and repair works
with technologies do not require digging in places where open
excavation is not possible due to traffic density or density of other
infrastructure lines.

147
 c) Development of Innovative Processes in Renewable
Energy Production
Project Description: The “Development of Innovative Processes
in Renewable Energy Generation” project prepared within the
scope of “Innovative and Creative Istanbul Financial Support
Program” with the application code TR10/18/YMP/0162 has been
awarded with a grant by Istanbul Development Agency (İSTKA).
Project Explanation: The project will be realized in cooperation
with Istanbul Technical University and Istanbul Water and
Sewerage Administration (İSKİ). Purpose of the Project
Development of desalination processes that can be integrated
into wastewater treatment plants, minimization of negative
environmental impacts arising from the effluent of the wastewater
treatment plant, and the provision of alternative renewable energy
sources through the development of desalination technologies.
d) Mathematical Modeling of Potable Water Treatment
Plant Processes Research and Development Project
Project Description: Each potable water treatment process
will be expressed mathematically. Environmental factors, water
quality parameters and equipment used in processes will be
included in mathematical expressions. After each process is
expressed mathematically, the interaction of the processes will
be evaluated by considering the treatment flow diagram.
Project Explanation: In this study, it will be examined whether
each process is operating in accordance with its purpose. With
the model to be established, the outcome of a pollutant reaching
the treatment plant can be predicted in a short time. The operating
conditions of the processes can be estimated by considering the
model results. This will contribute to the efficient operation of the
treatment plant in the face of changing situations and facilitate the
operation of the operator. There is no model study in this detail
in our country regarding the operation of potable water treatment
processes. It is expected that it will be a pioneering work and that
the potable water treatment plants will provide the designer with
insight into the design.
2018 ANNUAL REPORT
e) Wastewater Management Standardization
Project-1 (Experimental Characterization of
Advanced Biological Wastewater Treatment Plant
and Modeling under Dynamic Conditions)
Project Description: It aims to create basic design criteria which
will be used in the design of our advanced biological wastewater
treatment plants, which will provide more effective treatment
by harmonizing mostly European origin standards with local
characteristics.
Project Description: Experimental Characterization compatible
with processes of Tuzla Biological / Advanced Biological
Wastewater Treatment Plant, Paşaköy Advanced Biological
Wastewater Treatment Plant, Ataköy Advanced Biological
Wastewater Treatment Plant and Ambarlı Advanced Biological
Wastewater Treatment Plant will be carried out and as a result of
the said monitoring works, plant behavior will be examined under
stable and dynamic conditions. Accordingly, dynamic modeling
studies will be carried out to demonstrate plant performance.
At the end of the project, the first step of more efficient design will
be taken by creating coefficients reflecting our local wastewater
characteristics. An open code dynamic design model will be
prepared in Turkish and a model in which our own values can
be used as input will be prepared for the use of the relevant
Administration units.
3.3.4.9.3 R&D Works Carried out with Domestic
Membrane Production
a) Research and Development of Pilot Scale Membrane
Applications in Water Treatment
Şile Ultrafiltration Pilot Plant: Both domestic production GenUF
and commercial cross-flow UF membrane systems, each with a
capacity of 100 m3/day, were installed in a suitable area in the Şile
Drinking Water Treatment Plant.
Ömerli Nanofiltration Pilot Plant: A nanofiltration plant with
a daily capacity of 100 m3/day was established in the Orhanlı
Potable Water Treatment Plant in Ömerli.
Paşaköy Ultrafiltration Pilot Plant: Domestic production
GenUF membranes and cross-flow commercial ultrafiltration
membrane systems operated parallel to each other at the output
of Paşaköy Wastewater Treatment Plant were established in
order to investigate the evaluation of wastewater treatment plant
outputs as an alternative water source. The capacity of each of
these systems is 100 m3/day.
b) Pilot Scale Investigation of the Recycling of Treated
Domestic Wastewater for Agricultural and Human Use
The aim of the project is to provide high quality water recovery at
low cost by using membrane filters for the recovery of domestic
wastewater, developing alternative water resources due to the
lack of water resources and operation optimization of treatment
systems for water recovery.
Ambarlı Advanced Biological Wastewater Treatment Plant is
treated with advanced biologically treated water, ultrafiltration
and reverse osmosis received from the final sedimentation pool
outlet. The plant is designed for 100 m3 /day capacity.
148
 III - Information and Evaluation of Activities

c) Research and Development of Pilot Scale Membrane

Applications in Water Treatment
Scope of Work: This study involves pilot scale ultrafiltration and
nanofiltration studies with different membrane types in water and
wastewater plants in order to investigate the applicability and
effectiveness of membrane technologies, which is one of the
advanced treatment methods in water treatment.
Benefits: Within the scope of this work, Nanofiltration Unit was
installed at the output of Ömerli Orhaniye Water Treatment Plant
and Ultrafiltration Unit was installed at the Şile and Paşaköy R&D
Waste Water Treatment Plant and the process was evaluated with Workshops
progress reports, cost analysis was performed for the real scale
nanofiltration and ultrafiltration facility and it was observed that
the taste and smell improved.
a) Domestic Product Workshop in the Water and
Wastewater Sector
“2nd Domestic Product Workshop in the Water and Wastewater
Sector” was held on April 04, 2018 in order to produce materials,
equipment and technologies used in the water and wastewater
sector with domestic and national facilities and to reduce
dependence on foreign sources in this sector. Istanbul Chamber
of Industry (İSO), Istanbul Chamber of Commerce (İTO) and
Independent Industrialists and Businessmen’s Association
(MÜSİAD) supported the workshop which was hosted by Istanbul
Water and Sewerage Administration (İSKİ).
The workshop was attended by 556 visitors from the Ministry
3.3.4.9.4 R&D Workshops of Science, Industry and Technology, the Ministry of Forestry
and Water Affairs, the Istanbul Metropolitan Municipality and its
Within the Department of Research, Development and Planning
affiliates, managers from the water and sewerage administrations
monthly talks and seminars are held on current topics related to
throughout the country as well as ISO, ITO and MUSIAD officials
water and wastewater sector. Within the scope of this program,
and representatives of member companies.
academicians, representatives of private sector experts and
technical personnel working in our institution are invited to the Minister of Science, Industry and Technology Dr. Faruk ÖZLÜ,
programs organized within this scope. IMM Mayor Mevlüt Uysal, İSKİ General Director Fatih TURAN,
İSO Chairman Erdal BAHÇIVAN, İTO Member of Board of
Table 3.69 R&D Workshops Held in 2018 Directors İlhan SOYLU and MÜSİAD Deputy General Director
Dr. Ali GÜR have spoken in opening ceremony of the workshop.
Following the opening speeches, sectoral sessions were held
Subject of the Program Speaker
in which companies made presentations. 42 companies made
Bacteriological Pollution and presentations in 3 different sectors including Machinery, Electrical
Antibiotic Resistance Genes in Prof. Dr. Nüket SİVRİ - Electronics and Plastic - Chemicals. In the closing session
Surface Waters of Marmara Sea after the company presentations, each Moderator evaluated the
presentations in their own session and expressed their thoughts
Bioelectrochemical Systems – Prof. Dr. Bestami about the sector.
Microbial Fuel Cell ÖZKAYA
Taste and Odor Removal in Potable Prof. Dr. Mehmet
Water Treatment ÇAKMAKÇI
Developed Devices and Application Yakup GÜLMEZ
Areas in Electrochemical Field (TÜBİTAK – BİLGEM)
Comparison of Filterability
Index and Filter Performance by
Assoc. Prof. Dr. Elif Soyer
Determining Potential of Chromate
Formation as a Result of Ozonation
Determination of Special Provisions
in Drinking Water Dams Project Prof. Dr. Erdem
Methodology and Case of GÖRGÜN
Kartalkaya Dam Lake Basin
Determination of Loss-Leakage
Assoc. Prof. Dr. Mehmet
Flow in Pipes By Experimental
ÖZGER
Methods
3.3.4.9.5 Localization Activities
Domestic Technology Office was established in order to carry
out the works of increasing the capacity of producing domestic
technology and the production of machinery, equipment and
technologies that are used by our Administration in the water and
wastewater sector with national means.

149
 b) Works of the Domestic Technology Office
Ataköy Advanced Biological Wastewater Treatment Plant Localization Studies
• 16 domestic production blowers and 6 domestic production decantors were purchased.
• 40.000 domestic production diffusers were purchased.
• Most of the after turbine waste heat boilers and thermal oil boilers were replaced with the ones domestically produced.
• Domestic production sludge dewatering decanter and centrifugal pumps are used.

Paşaköy Advanced Biological Wastewater Treatment Plant Localization Studies

• Domestic production blower was purchased.
• 1 (2,340 m3/h) domestic production pump was supplied.
• Input Pumping Unit has been replaced with domestic production gas insulated circuit breakers.

Ağva Advanced Biological Wastewater Treatment Plant

• Domestic production membranes have been commissioned.
• Peak capacity was increased to 8.000 m3/day by using domestic production MBR and diffuser.
• Koçullu Biological Wastewater Treatment Plant uses local production diffuser blower ventilation system.
• 40 domestic production hydrostatic level sensors were purchased to be used in treatment plants.
• A total of 27 construction machines and vehicles were purchased, 17 of which were made entirely domestically, and 10 of which
domestically produced vehicles.
• Domestic hot-tapping applications have been developed in transmission and network lines. ISKI is the first administration de-
veloping valve installation and pressure pipe drilling with the method of Hot Tapping among the water utilities in Turkey. It also
conducts without cutting water in pressure pipe drilling of network lines, installation line valves and shifting of the breakdown line
valves on existing network lines. Thanks for these applications; 3,6 million people in Istanbul were not dehydrated and 100.000 m3
water was saved by discharging water in result of manufacturing.
• 5 (6m3/h) domestic product pumps were procured for Geredeli, Değirmençayırıs, Kabaköz, Kervansaray and Doğancılı Biological
Wastewater Treatment Plants.

Domestic Domestic
Hot-Tapping Vehicle
Application Purchase

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 III - Information and Evaluation of Activities

3.3.4.10 Strategic Management and Service
Development Activities
Works towards preparation of a new master plan alongside the
pursuit of the existing Master Plan are in progress while studies
to form mid- and long-term strategies and policies together with
strategic objectives for the Administration continue alongside
preparation of performance program and investment program,
with the implementation results being reported
Corporal Risk and Process Management activities are in
progress with development of internal suggestion systems.
Quality certification activities with total quality management as
well as institutional competitions and awards, both national and
international, are duly pursued.
1 full-day workshop was held with the participation of
Administration Managers. 87 managers and technical staff
participated in the workshop. A total of 245 project ideas have
emerged and 53 of the project ideas have been prioritized. 31 of
the prioritized projects were detailed.
İSKİ’s short, medium and long term R&D and Innovation Plan
strategies are included in the İSKİ R&D and Innovation Action
Plan and the R&D and Innovation areas of the Administration have
been determined and the R&D and Innovation objectives, targets,
activities and indicators of these areas have been determined in
the plan.

3.3.4.10.1 Master Plan Activities

The objective is to identify the short, mid- and long-term planning,
investment and operation policies of the Administration through
preparation of New Master Plan on Potable Water and Sewerage
Works.
Master Plan on Potable Water and Sewerage Works targets at
conducting all services on water, wastewater and storm water in
an efficiently in an environmentally, financially and institutionally
sustainable way until 2053.
Work on the master plan for drinking water and sewage began in
2018 and continues in coordination with the relevant units of our
administration.

3.3.4.10.3 Strategic Plan Activities

The 3rd Strategic plan of İSKİ, 2016-2020 İSKİ Strategic Plan
consists of 7 strategic objectives, 20 strategic targets, 978
activities and projects as well as 225 indicators. Financial
resources requirements of the Strategic Aim, Strategic Target,
Activities and Indicators related to 2018 were monitored and
reported through the 2018 Performance Program.
3.3.4.10.2 Project on Preparation of İSKİ R&D and
Innovation Action Plan 3.3.4.10.4 Performance Program Works
In line with the strategic goals and strategic targets of the 2016-
2020 Strategic Plan of our Administration, the 2019 Performance
R&D and Innovation Action Plan Project has been prepared Program, which includes the activities and indicators to be carried
in order to increase the service quality of our administration, out in 2019 and the financial resource needs of these activities,
to develop faster and value-adding innovative solutions, to was prepared.
create and disseminate R&D and Innovation awareness, culture
and awareness within the Administration and to support the
development and implementation of innovative projects. İSKİ 2018 Performance Program
includes 7 strategic objectives,
The current state of our administration has been analyzed within 19 strategic targets, 249 activities
the scope of the project. Trainings on R&D and innovation were and 272 performance indicators.
given to 304 people consisting of managers and personnel of Furthermore, the pursuit of the
our administration for 1 full day and for the Administration Proj- 2018 Performance Program
ect Team for 3 full days. was conducted quarterly for
each branch. The year-end
National R&D and Innovation Bencmarking Report was prepared Performance Evaluation Report
by conducting technical visits to Panasonic Viko, Farplas, of the administration and units
Turbosan, Arçelik and Tofaş on R&D and innovation management. was prepared.
In addition, an International Bencmarking Report was prepared
by investigating the literature on the R&D and Innovation activities The implementation results of
of the Water and Sewerage Administrations in Amsterdam, Seoul, the 2018 Performance Program
New York, London and Paris and examining them in terms of R&D were followed by a total of 272
and Innovation. indicators at the administrative
level.
Approximately 450 people were surveyed and the Company’s
approach to R&D and Innovation was tried to be revealed.
One-on-one interviews were conducted with the Administration
Managers on semi-structured interview techniques about their
expectations from the project, R&D and Innovation perceptions
and their expectations from R&D and Innovation were tried to be
revealed.

151
 3.3.4.10.5 İSKİ Corporate Risk Analysis (İKRA) 3.3.4.10.7 İSKİ Integrated Strategic Management
Project System Project
In order to support the establishment of an Internal Control İSKİ Integrated Strategic Management System is designed as a
System for the Administration; system in which all elements of Strategic Management carried
out at İSKİ can be managed, monitored and developed effectively
• The Corporate Risk Analysis (İKRA) Project was conducted through a single system.
• To form risk inventory of the Administration and identify The main elements of the Integrated Strategic Management
control activities for these risks, System and Strategic Management, which feed each other in
• To prepare improvement/prevention action plan to minimize terms of input-output;
risks,
• To establish risk monitoring and evaluation system. • Strategic Planning,
• Performance Program,
İSKİ Corporate Risk Analysis (İKRA) project has the following • Budget,
targets: • Investment Program,
• Internal Control,
• Efficient use of resources, • Service Standards,
• Taking precautions before risks arise, • Accounting,
• Preventing waste of resources, • Statistical Information System,
• Establishing a common risk awareness in the Administration, • Individual Performance System,
• Better focusing on opportunities. • Risk,
• It is aimed to establish an integrated management system
All expenditure units were included in the project and the project that will enable Process Management Systems to talk to each
outputs are as follows; other, reflect any changes or data entry occurring in any system
on-line to other systems of interest and thus prevent repeated
• Risk Management Guidelines, data entries, loss of time and effort.
• Risk Inventory,
• Action Plan towards Risks, Preliminary investigations and analyses of the system started
• Table for Control Activities. in 2017 and in 2018 system-by-system investigations, market
research and analysis of existing systems were carried out and it
is planned to be established and opened for use by 2020.
İKRA project was confirmed upon participation of 1.191 people
over a total of 57 meetings that lasted 199 hours where 475 risks
were defined and evaluated with expenditure unit managers. A 3.3.4.10.8 İSKİ Statistical Information System
risk inventory was prepared with existing control activities (risk Project
responses), action plans, responsible staff and action dates.
It is planned to compile, evaluate, produce the necessary statistics
The risks were classified in four main categories with consideration about the data and information requested from our institution, to
of the areas they may affect. The following table shows the report, publish and distribute these data monthly, quarterly, 6
numeric distribution of risks according to their groups. months, 9 months and annually.
Among the tens of thousands of data, 1.366 statistical values
Table 3.70 Distribution of were identified and studies were conducted on these data. For
Corporate Risks each data, information such as accuracy, source, unit of receiving
and sending, unit of measurement, frequency of updating and
Amount reporting of data were collected.
Type of the Risk
(Number)
Financial Risks 25 3.3.4.10.9 İSKİ’s Work on Sustainable Development
Operational Risks 238 Goals
Strategic Risks 164 World leaders came together at the UN Headquarters in New
York on 25-27 September 2015 and adopted the Sustainable
Adaptation Risks 48 Development Goals by 2030 to eradicate poverty in all its
dimensions and to ensure the common welfare of humanity. The
Total 475 Sustainable Development Goals (Global Goals), which came
into force in January 2016 and will guide UNDP (United Nations
In 2018, corporate risks and action plans to prevent the emergence Development Program) policy and funding for the next 15 years is
a call for universal action to eradicate poverty, protect our planet,
of risks were followed.
and ensure that all people live in peace and prosperity.

3.3.4.10.6 İSKİ Process Management Works
İSKİ’s business and operations are currently monitored by
297 process maps. During the year, processes are monitored,
changing processes are updated and process maps of new jobs
and transactions are created. The number of updated/rebuilt
processes is 16.
The Sustainable Development Goals are as follows:
Our Administration continues its activities in the implementation
of the Sustainable Development Goals and determines its
objectives and targets accordingly. In the current İSKİ 2016-2020
Strategic Plan, the strategic objectives and targets set for the
Sustainable Development Goals are as follows:

2018 ANNUAL REPORT 152


Goals To Strategic Goals in İSKİ 2016-2020 Strategic Plan
Sustainable Development Goal
Sustainable Development Goal 6:
Clean Water and sanitary conditions
Sustainable Development Goal 7:
Accessible and Clean Energy
Sustainable Development Goal
9: Industry, Innovation and
Infrastructure
Sustainable Development Goal
11: Sustainable Cities and Living
Spaces
Sustainable Development Goal 13:
Climate Action
Sustainable Development Goal 14:
Aquatic Life
Sustainable Development Goal 15: Strategic Objective 2: Contributing to Sustainable Environment
Terrestrial Life
III - Information and Evaluation of Activities
Table 3.71 Relation of Sustainable Development
Strategic Goal In İSKİ 2016-2020 Strategic Plan
Strategic Objective 1: Ensuring Water Supply Continuity
Strategic Goal 1.2: To Provide Healthy Potable Water
Strategic Goal 1.3: Managing water resources efficiently
Strategic Objective 2: Contributing to Sustainable Environment
Strategic Goal 2.1: Expanding the Use of Recovered Water
Strategic Goal 2.2: Contributing the Protection of Public and Environmental Health
Strategic Goal 2.3: Protecting the Catchment Basins
Strategic Objective 3: Improving Service and Increasing Customer Satisfaction
Strategic Goal 3.1: Increasing service level
Strategic Goal 3.3: Effective Promotion of Potable İSKİ Water
Strategic Goal 3.4: Improving Water Drinkability and Ensuring Continuity of Quality
Strategic Objective 2: Contributing to Sustainable Environment
Strategic Goal 2.5: Increasing Renewable Energy Use
Strategic Objective 3: Improving Service and Customer Satisfaction
Strategic Goal 3.2: Ensuring Continuity of Service
Strategic Objective 6: Efficient and Effective Management of Resources
Strategic Objective 3: Improving Service and Customer Satisfaction
Strategic Goal 3.2: Ensuring Continuity of Service
Strategic Objective 4: To be a Leading Institution Open to Innovation
Strategic Objective 5: To Improve and Strengthen the Cooperation with Corporational
Stakeholders
Strategic Goal 5.1: To Improve Institutional Capacity Through Innovative Collaborations
Strategic Objective 6: Using Resources Effectively and Efficiently
Strategic Goal 6.3: Reducing Water Losses
Strategic Objective 1: Ensuring Continuity of Water Supply
Strategic Objective 2: Contributing to Sustainable Environment
Strategic Goal 2.4: Protecting Historical Water Structures and Ensuring their Sustainability
Strategic Objective 3: Improving Service and Increasing Customer Satisfaction
Strategic Goal 3.2: Ensuring Continuity of Service
Strategic Goal 3.4: Increasing water drinkability and ensuring continuous quality
Strategic Objective 1: Ensuring Continuity of Water Supply
Strategic Goal 1.1: Developing Alternative Water Resources
Strategic Goal 1.3: Managing Water Resources Efficiently
Strategic Objective 2: Contributing to Sustainable Environment
Strategic Goal 2.1: Extending the Use of Recovered Water
Strategic Goal 2.3: Protecting Water Catchment Basins
Strategic Goal 2.5: Increasing Renewable Energy Use
Strategic Objective 7: Efficient Management of Risks and Developing Adaptation Management
Strategic Objective 7.2: Expanding strategy and risk - oriented working approach
Strategic Objective 1: Ensuring Continuity of Water Supply
Strategic Goal 1-3: Managing water resources efficiently
Strategic Objective 2: Contributing to Sustainable Environment
Strategic Goal 2-2: Contributing to public health and environment protection
Strategic Goal 2-3: Protecting Water Basins
Strategic Objective 1: Ensuring Continuity of Water Supply
Strategic Goal 1-3: Managing water resources efficiently
Strategic Goal 2-2: Contributing to public health and environment protection
Strategic Goal 2-3: Protecting Water Basins
Strategic Objective 2.4: Protecting historical water structures and maintaining their sustainability
Strategic Goal 2.5: Increasing Renewable Energy Use
153
 3.3.4.10.10 İSKİ Service Quality Management Model
Project
Within the scope of delivering the water potential of Istanbul
to the citizens; standardization of services, determination
of measurement criteria, improvement of contact points to
citizens and increasing satisfaction, establishment of necessary
systematics to make water services more quality and sustainable
water services approach, as well as taking measures on site safety,
road safety and occupational health safety issues that should
be taken by the contractors operating within the scope of water
and sewerage, infrastructure manufacturing and maintenance
tenders, and supervising the compliance with the rules, audits
were started as of May 2018 on the criteria determined by the
model.
Between May and December 2018, 954 branch inspections,
1,121 branch excavation inspections, 352 teller inspections, 823
authorized payment center inspections, 377 website and 98
mobile application inspections were conducted.
BEFORE AFTER
Within the scope of the site audits of the Service Quality
Management Model study, 1,394 job site inspections and 891
post-work inspections were conducted.
Water and Wastewater Construction Project Management Model
Workshop was held on December 12, 2018 by meeting with
internal and external stakeholders for the Project Management
Model to be established for İSKİ.
3.3.4.10.11 Experience Sharing Activities
With the approach of “The largest capital of an organization is
the knowledge and experience of the staff.”, in order to preserve
the corporate memory at İSKİ, an experience sharing platform,
which can be accessed through the local network, has been
established. With the application, the personnel can share
technical, administrative and other experiences.
2018 ANNUAL REPORT
3.3.4.10.12 İSKİ Projector
In order to carry out the establishment, operation, dissemination
and follow-up works of the internal suggestion system of the
administration, to reveal the hidden ideas that will contribute to
the institutional development of our administration, to encourage
the production of new ideas and to realize projects in line with
its vision of being a leader institution with high service quality
and open to continuous development, offers transmitted to İSKİ
Projector system is evaluated. In 2018, 119 project proposals
were submitted to the internal suggestion system.
3.3.4.10.13 Staff Suggestion System
Within the sectoral activities of the Administration in work
processes and areas of responsibility, in order to increase quality,
provide vocational security and health conditions, accelerate work
processes, prevent waste of time and enable decrease of costs
through consideration of innovative, rehabilitative, corrective
and preventive suggestions of the staff and putting them into
operation, which also enables inclusion of staff to decisions of
managers, strengthening the sense of corporate belonging,
providing value and dynamism to corporate operation, the project
“I have an Idea” was launched as a system of suggestions.
In 2018, 457 suggestions were sent to the suggestion system and
as a result of the evaluations made by the Evaluation Commission,
12 employees received awards and 209 employees received a
Certificate of Appreciation for sending suggestions to the system.
“I Have an
Idea” Award
Ceremony
3.3.4.10.14 Corporate Digital Maturity and Employee
Digital Competence Assessment Project
With the Digital Maturity and Employee Digital Competence
Assessment Project carried out by TÜBİTAK BİLGEM, 198 face-
to-face interviews with IT staff, various surveys were conducted
online and corporate architecture, operation-maintenance,
smart city strategic view, data center, corporate architecture,
digital services, corporate development and digital strategy
management trainings were given to the managers and staff of
our Institution.
As a result of this study, the competencies of ISKI IT staff and the
digital capacity of ISKI were determined as well as our strong and
open areas for improvement.
154

3.3.4.10.15 EFQM Excellence Model
On 27.04.2018, a Declaration of Goodwill for National Quality
Movement was signed between İSKİ and Turkish Quality
Association (KalDer).
With this signature, İSKİ stated that it is determined to adopt and
implement the basic concepts of excellence and as a result of
the EFQM Excellence Model studies, it was entitled to receive 5
Star Competency Certificate as a result of the external evaluation
conducted between the dates of 05.11.2018 - 08.11 2018.
The certificate was presented to our Administration at the 27th
Quality Congress Award Ceremony held on 14.11.2018.
155
III - Information and Evaluation of Activities
3.3.4.10.16 Quality Management Systems
In April 2018, the establishment of ISKI integrated quality
management systems was initiated and as a result of the audit
conducted by the certification company in November 2018, our
Administration was entitled to receive 9 Quality Management
System certificates.
• ISO 9001 : 2015 Quality Management,
• ISO 10002 : 2015 Customer Satisfaction,
• ISO 14001 : 2015 Environmental Management,
• ISO 22301 : 2014 Business Continuity Management,
• ISO 27001 : 2017 Information Security Management,
• ISO 31000 : 2011 Risk Management,
• ISO 37001 : 2017 Fight Against Corruption
• ISO 45001 : 2018 Occupational Health and safety,
• ISO 50001 : 2011 Energy Management
While 5 of these certificates are obtained for the General
Administration and 4 for the units deemed necessary, ISKI has 11
Quality Management Certificates with the following 2 documents,
which are currently owned by ISKI.
• ISO 17025 General Requirements for the Competence of
Testing and Calibration Laboratories,
• ISO 22000 Food Safety Management Systems -
Requirements for All Organizations in the Food Chain
 3.3.4.10.17 Awards and Certificates
In 2018, 7 prizes were awarded in 5 competitions, both local and
international.
• In the Local Governments Best Practice Competition
organized with the cooperation of Gazi University and Adnan
Menderes University, the second place prize was awarded
with the Anammox Project in the City Health Promotion Plans
category, and the congress special award was awarded with
the On-Line Chlorine Monitoring & Inter-Chlorination Project
in the Healthy Environment Category.
• T.C. Efficiency Awards organized by the Ministry of Industry
and Technology General Directorate of Industry and
Efficiency in 2018 Public Institutions Category, Istanbul Fresh
Water Resources Floating Solar Power Plant (YüzerGES)
Establishment and Efficiency Assessment Project was
awarded the third prize.
• In the Green World Awards competition organized by The
Green Organization, the FloatingSPP Project in the category
of Public Institutions was awarded the first prize of the Global
Gold.
• In the Sustainable Business Awards 2018 competition
organized by the Sustainability Academy, the Domestic
Technology Office was awarded the first prize in the
Collaboration Category.
• At the 32nd Annual Report Competition Awards held by
MerComm, our Administration received a silver award in the
2017 Annual Report and Online Annual Reports segment in
the Letter/Presentation of the President and the Non-Profit
Organization in ARC (Annual Report Competition) categories.

2018 ANNUAL REPORT 156

 III - Information and Evaluation of Activities

3.3.4.11 Management of Foreign Affairs

Activities related to development of relations with national and international institutions and establishing new relations are duly
conducted, efforts to conduct cooperation, protocol, membership and agreements related to activity areas of the Administration are
coordinated. The Administration provides corporate participation to domestic and foreign expositions and fairs to share the know-how
and gain new experiences in water and wastewater management.

3.3.4.11.1 Experience Sharing Activities

Figure 3.3 Foreign Relations Diagram

a) Visits of Foreign Delegations

To develop İSKİ’s relation with national and international institutions; technical visit coordination, briefing, hosting and interpreting
services were provided to foreign delegations visiting the Administration to conduct exchange of experience and know-how.
In 2018 a total of 114 delegations and 619 guests including 37 national and 77 foreign delegations visited İSKİ within official programs
or in order to receive training and exchange know-how/experience.

Sudan
Azerbaijan
Delegation
Delegation

South Korea Pakistani

Delegation Delegation

157
 Table 3.73 In 2018, the Company Participated in 36
b) Memanrandum of Understanding National and International Fairs, Organizations and
A Goodwill Protocol was signed with various countries in order to
Symposiums.
improve ISKI’s relations with national and international institutions N. Type of Event Event
and organizations, and to share knowledge and experience. 1 Fair INTERSEC International Security Fair
Within the scope of the signed protocols, our Administration
provides information sharing service for water and sewage 2 Forum 8th World Water Forum
administrations abroad. 3 Fair Restoration Fair
Table 3.72 Protocol Activities 4 Congress and BUSKİ-SUÇEV Bursa 4th International Water and
Fair Environment Congress and Fair
Type of
Country Institution Date AKATED 4th Water Losses and Leaks Forum of
Cooperation 5 Forum Turkey
Budapest Water 6 Summit GWI Global Water Summit
Goodwill
Hungary Management 2016
Protocol 2nd International City, Environment and Health
Administration 7 Congress Congress - Cities of Tomorrow
Sarajevo Water International Conference on Innovation and
Bosnia and Goodwill 8 Conference
and Severage 2017 Commercialization in Biotechnology
Herzegovina Protocol
Administration Congress and ICSG International Istanbul Smart Grids and Cities
9 Fair Congress and Fair
Punjab state (WASA Goodwill 10 Symposium Eurasia Waste Management Symposium
Pakistan 2017
water administrations) Protocol
11 Workshop Wastewater Treatment Workshop
Arab Countries Water 12 Symposium 4th Mersin Quality Symposium
Goodwill
Jordan Utilities Association 2018 13 Fair IFAT Wastewater Treatment Technology Fair
Protocol
(ACWUA)
14 Course Singapore Water Academy Water Reuse Course
Association 15 Forum 1st Palestinian International Water Forum
Goodwill
Palestine of Palestinian Local 2018
Protocol 16 Symposium 4th International Environment and Ethics
Authorities (APLA) Symposium
North Kordofan State WMO-HRC River Transition and City Flood Early
Ministry of Water Goodwill Warning System Project developed as part of the
Sudan 2018 17 Project
Resources, Energy Protocol “Sudden Flood Early Warning System in the Black
and Mining Sea and the Middle East”.
In UCLG-MEWA Environmental Committee 3rd
18 Meeting
Azerbaijan University Meeting
Goodwill
Azerbaijan of Architecture and Prep. 2nd Water and Water Technologies Fair (SUTEK
Protocol 19 Fair
Civil Engineering 2018)
Stage
4th International Underground Excavations
20 Symposium Symposium (UYAK 2018)
c) Assistance Provided Under the Protocol Congress and
21 IWA World Water Congress & Exhibition
Five water wells were drilled to the Republic of Ghana, located Fair
in 2019 the west of Africa, with the donation made by the 22 Congress and Waterist-Istanbul Water Congress and Fair
employees of our Administration. Fair
Innovation 3rd Architect and Engineers Group (MMG) R&D &
23 Summit and INNOVATION Summit and Exhibition
Exhibition

Forum- 2nd Balkan Forum of Water Loss and 2nd

24 Conference- Balkan Conference and Exhibition on Trenchless
Exhibition Technologies

25 Symposium 4th Strategic Public Administration Symposium

International Urban Water and Wastewater
26 Symposium Management (UKSAY)
27 Symposium 5th International Dam Safety Symposium

28 Summit
Republic of and Smart Future Expo - Smart Technologies Summit
Ghana Exhibition and Exhibition
Azerbaijan Architecture and Construction
University Conference on Water Energy Supply
29 Conference and Environmental Problems in Modern
d) National and International Fairs, Organizations and Construction
Symposiums Attended in 2018
30 GENERAL 8th World Water Council General Assembly
BOARD
In 2018, İSKİ participated in 36 national and international fairs,
organizations and symposiums. 31 Forum FCIC-DEIK International Engineering Forum
1st International Potable Water and Wastewater
32 Symposium Symposium
33 Fair IMM International Environment Summit and Fair
34 Symposium IMM Climate Change Symposium

35 Congress and IOHS Expo International Congress on

Fair Occupational Health and Safety
36 Summit Smart Municipality Summit

2018 ANNUAL REPORT 158

 III - Information and Evaluation of Activities

International
Occupational
Health Eurasia Waste
and Safety Management
Congress and Symposium

2. Water Loss
Balkan Forum
First Palestine and Trenchless
International Technology
Water Forum Balkan
Conference and
Exhibition

e) Istanbul Water Congress and Exhibition (ISTSU-

WATERIST)
Istanbul Water Congress and Fair was held on October 11 - 13,
2018 at the Haliç Congress Center hosted by ISKI. In order to
shape the future of water, academicians, water professionals,
world’s leading names serving the water and wastewater sector
and institutions and organizations came together in Istanbul at
the Istanbul Water Congress and Fair.
More than 500 visitors from 45 different cities in our country, 250
representatives and visitors from 23 countries, 214 academics,
60 press members and 380 company officials participated in the
organization and a total of 8,543 congress and fair visitors met
at the Istanbul Haliç Congress Center to evaluate the future of
water.
57 speakers shared their presentations with the participants in 18
sessions held at ISTSU-Istanbul Water Congress and Fair. The
congress was held in two halls simultaneously and 13 sessions
were held in the main hall and 35 speakers took the floor. In 5
sessions held in the academic hall, 22 speakers met with the
visitors.
 In the congress, which drawn intensive attention and lasted for
three days, 5 topics were evaluated by national and international
experts:
- Water Resources Management and Treatment Technologies,
- Cyclical Perspective in Water Management: Wastewater
Treatment and Reuse,
- Efficient Maintenance Applications in Urban Infrastructure:
Trenchless Technologies and Infrastructure Rehabilitation,
-  From Waste Water Treatment Sludge to Zero Waste, Sludge
Management,
- Smart Grids - Water Industry 4.0.
In Historical Water Structures Symposium held simultaneously
within the framework of Istanbul Water Congress and Fair, 5
different sessions were held and academic researches were
presented on:
- Byzantine, Roman and Previous Periods,
- Seljuk-Ottoman Period: Geographical Distribution of Water
Structures,
- Technical Units in Water Structures in Seljuk and Ottoman
Periods,

159
 - Water Structures in the Holy Land during the Seljuk and Ottoman f) İSKİ Academy
Periods,
- Late Ottoman Period
Within the scope of the protocol signed between our
At the competitions held within the scope of the Istanbul Water Administration and TBB (Union of Municipalities of Turkey); In
Congress and Fair, the winners were presented their prizes. our İkitelli Social Facility, between the dates 09-13 April 2018,
In Project competition; Konya Water Administration won the 19 people from different Water and Sewerage Administrations
1st Place Prize with “Blue Hydroelectric Power Plant Project”, of our country received 30 hours of Wastewater Treatment Plant
Şanlıurfa Water Administration won the 2nd Place Prize with Operation Training and between 10 and 14 December 2018, 20
“Project on Generating Electricity in Şanlıurfa Potable Water people received 30 hours of Lost and Leakage Management
Treatment Plant by Establishing a Solar Power Plant”, Adana Training in Water Networks.
Water Administration won the 3rd Place Prize with the project
“Rivers”, İzmit Water Administration won the 4th Place Prize with
To date, training has been provided to 84 personnel from 24
“High Consumption” project.
different Water and Sewerage Administrations in 4 training
İSTSU Special Awards were given to: Zeynel Abidin Akukuş programs.
and Gürkan Kılıç from VAN Mehmet Akif ERSOY Anatolian High
School with Robotic Software Project; Kürşat ERTUNA, Umut
ERTÜRK and Hasan DEMİR from Muğla Milas Vocational and
Technical Anatolian High School with their Energy Production
from Wastewater Project; Denizli-DESKİ Water Administration with
their “Minik Ellerim, Susuz Büyümez Düşlerim” project; Antalya-
ASAT Water Administration with their “Su Hayattır” project.
Within the scope of the Congress and Fair, the projects that
were ranked as a result of the “Hackathon City Istanbul Software
Competition” were awarded. While the Monday Hero Project was
the first, Arctorry Yildiz was the second and Hypersoft project
was the third. 
In Istanbul Water Congress and Fair where products and services
are exhibited and new technologies are introduced; Ab-ı Hayat
(Water of Life) Exhibition, where precious works of art used
during different empires were presented, and the Historical Water
Structures Photography Exhibition, which includes artworks of
embankments, arches, fountains and ponds built to transport
water to Istanbul from the past to the present, with the Water
Recital of Tuluyhan Uğurlu and activities were organized for
children visiting the fair.
Technical visits were organized for the participants to İSKİ water
and wastewater treatment plants and historical water structures.
On the third and last day of the Istanbul Water Congress and Fair,
where more than 60 companies from the Water and Wastewater
Sector opened a stand, former Minister of Forestry and Water
Affairs Veysel Eroğlu presented his experiences to the participants
in his closing speech.

2018 ANNUAL REPORT 160

 III - Information and Evaluation of Activities

3.3.4.12 Press and Media Activities

News that appear on press about the Administration have been pursued, information inquiries from press institutions have been met
and response and disclaimers have been prepared for news that appear in press. Social media accounts of the Administration have
been managed efficiently and public disclosure was conducted duly through corporate activities.

3.3.4.12.1 Printed Media Activities

Grafik 3.25 Articles Prepared for Media Institutions
200

152
150

100
Piece

74

50
47

25 26
19

0
Response Press Press Water WEB İBB
Release Briefing Cut and Briefing
Announcement Portal
News
In 2018, 19 press announcements, 25 answer-disclaimers, 26 press releases, 47 water outage notices, 152 WEB and portal news, and
74 information notes were prepared.

Grafik 3.26 Qualifications of News Released in 2018

in Newspapers

2.500 2.427

2.005
2.000

1.500
Number

1.000

500

0
Positive and Objective Negative
In 2018, a total of 4.432 news items were published in the press
related to the Administration. 2.005 of those news were positive
or neutral, 2.427 of them were negative.

161
 3.3.4.12.2 Visual Media Activities Video and Photography Shootings Conducted in 2018
Grafik 3.27 Qualifications of News Broadcasted on In 2018 a total of 7.891 photos were taken, 352 hours of video
Television in 2018 footage was obtained and 2.614 animation and films were
prepared.

800 3.3.4.12.3 Social Media Activities

Activities and announcements of our company are published on
700 social media. Occupancy rates in reservoirs, water saving data,
water outage information etc. are shared through pages of İSKİ
605 Twitter, İSKİ Support Twitter, İSKİ Facebook and İSKİ Instagram.
600
Complaints and demands addressed to İSKİ over Facebook
503 and Twitter pages from residents are responded upon follow-
500 up. Instagram page shows occupancy rates of reservoirs and
announcements.
Number

400 Our number of followers in the social media is increasing every

day. Information sent particularly during holidays and sudden
breakdowns that occur at night times and long lasting water
300
outages are made available to larger audiences through retweets
via Istanbul Metropolitan Municipality Office of Public Relations
200 and their Subsidies.
İSKİ General Directorate Twitter account has 38,955 followers,
100 İSKİ Facebook account has 14,151 followers and İSKİ Instagram
account has 2,219 followers. In social media accounts, requests
and complaints from the citizens are directed to the relevant units
0
Positive Negative and the public is informed in line with the responses. Furthermore,
notifications related to promotion of the Administration are
In 2018 a total of 1.108 news were broadcasted on visual media also shared through these accounts. Videos promoting the
about the Administration. While there were 503 positive news, Administration are available at İSKİ YouTube channel.
605 of them were negative.

 İSKİ
YouTube
Channel

İSKİ
Facebook
Page

2018 ANNUAL REPORT 162


3.4 Evaluation of Performance Data
System
3.4.1 General Information
The understanding, thoughts and implementations related
to management have entered into a process of rooted and
swift change, particularly since 80s. This swift change
and transformation process brought along new concepts,
understandings, methods and techniques.
The leading one among these is strategic management approach
and related implementations. As a tool of strategic management,
strategic planning defines the target position to be reached
within a certain period within the framework facing future, with
mid- and long-terms considering the domestic and external
environmental factors. Strategic planning is a realistic tool for
quality management that plans results and changes that is based
on participatory approach and principle of accountability.
Strategic plans are made applicable through performance
programs. Performance program is a document showing the
financial resource requirement, performance indicators, activities
to be conducted within strategic plans of an Administration within
a fiscal year.
The preparation and implementation of this document is as
important as the evaluation of its results. Various developments
including the success of administrations, managing their future
and taking well-directed decisions are related to the evaluation
period.
Performance evaluation is the evaluation of results and activities
conducted through methods for reaching performance objectives
and roads followed to reach strategic targets and objectives
defined by the Administration.
The aim of performance evaluation is to strengthen decision-
making processes, enabling corporate learning and efficient
resource distribution, and forming a basis for accountability.
Furthermore, the objective is to decrease uncertainties related to
future by increasing data accumulation.
3.4.2 Performance Data System
2018 Performance Program was prepared by taking İSKİ
2016-2020 Strategic Plan as basis. In the preparation of the
Performance Program, the Objectives and Targets included in
the Strategic Plan were first reviewed and the priorities to be
achieved in 2018 were determined. In determining the activities
and indicators appropriate to the objectives and targets, attention
was paid to be measurable.
Within İSKİ 2016-2020 Strategic Plan;
7 Strategic Objectives and
20 Strategic Targets were identified.
Among these strategic objectives and targets, those not foreseen
for 2018 were not included within the scope of performance
program. During the preparation of the performance program,
priorities of the strategic plan areas and requirements for service
and budget capabilities were studied.
The actual factor showing to what extend the objectives have
been reached are the performance indicators.
2018 Performance Program was monitored and evaluated through
• 7 Strategic Objectives,
• 20 Strategic Targets,
• 255 activities,
• 272 performance indicators.
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III - Information and Evaluation of Activities
In order to pursue the implementation results of 2018 Performance
Program, monitoring sessions were held on a quarterly basis. In
these processes both the budget realization results and indicator
realization results were taken into consideration.
It is important to gather safe information for each performance
indicator. To this end, a software named PDYS (Performance
Evaluation and Management System) was developed.   A
“performance officer” was identified from each unit of the
Administration to pursue, gather and enter into the program the
data from each unit and the selected officers were trained on the
subject.
The performance officers enter the data they gather quarterly into
the system electronically Data gathered is compared to previous
data at the end of each period and resulting deviations are
evaluated, for further measures to be taken if necessary.
It is not only the realization of the annual numerical targets of
performance indicators; at the same time, the realization of
the financial resource needs of the projects and activities to
which the indicators belong is monitored and evaluated. The
performance officers apply a 2-stage data entry procedure while
entering the quarterly data into the system; in the first stage they
enter indicator data and second conduct periodic entry of budget
realization of activities.
This enables measurement of the rate at which the budget
foreseen to be used in the beginning of the program period has
been used during the program and monitor at what cost the
project and activities were put into practice.
While evaluating the data collected it was not only projects and
activities that required large scale expenditure but also small
scale activities and projects as well that were considered.
Considering that performance evaluation is a significant tool for
financial transparency and accountability, results received were
presented with all their aspects.
3.4.3 Performance Program Tracking System
As mentioned above, 2018 Performance Program tracking was
conducted via the PDYS software. It was tracked on a directorate
basis and controlled and evaluated on an expenditure unit basis.
Performance officers took part throughout the process. 2018
Performance Program was tracked in quarterly periods (1st:
January-March, 2nd: April - June, 3rd: July – September and
4th: October - December). Control and evaluation of the data on
realization of performance indicators is conducted by Strategy
Development Directorate. A year-end evaluation report is being
prepared and indicators and objectives that were not realized are
inquired from related units.
 3.4.4 Performance Evaluation System

Performance Program Evaluation includes comparison of indicators / objective values defined within the year and values realized by the
end of the year. Performance indicators identified annually have the purpose of realization of Strategic Objective and Strategic Targets.

Performance evaluation begins with performance indicators. The realization values of performance indicators are rated by values
defined as targets to obtain Success Rate (%). If the realization value of performance indicators is lower or higher than targeted value,
a Target Deviation Value is calculated as percentage (%) for that indicator.

a) Calculation of the Success Rate

There are two different calculation methods depending on the quality of the indicator:

If the higher rate of realization value than the targeted value is a desired situation;

Success Rate: (Realized Value / Targeted Value) x 100

If the lower rate of realization value than the targeted value is a desired situation;

Success Rate: (Targeted Value / Realized Value) x 100

b) Calculation of Target Deviation

Target deviation is the percentage (%) in absolute value of the distance of the difference between realized and planned values of the
performance indicator to the planned value.

Target deviation is calculated as follows:

Target Deviation: | [(Realized Value – Targeted Value) / Targeted Value] x 100 |

Target deviation value shows the consistency of the planned value of the Performance Program and whether it was realistically foreseen
or not. Deviation values that may occur due to unforeseen conditions in the realization process of the target and that may not be
avoidable will not be ignored.

2018 ANNUAL REPORT 164

 III - Information and Evaluation of Activities

165
 Güzeltepe Mah. Alibey Cad. Tel : + 90 212 301 12 55 E-mail: disiliskiler@iski.gov.tr
No:25 34060 Eyüpsultan / İSTANBUL Fax : + 90 212 321 77 16 WEB : www.iski.istanbul

2018 ANNUAL REPORT 166