MNB1501/201/2/2018

Tutorial letter 201/2/2018

BUSINESS MANAGEMENT 1A
MNB1501

Semester 2

Department of Business Management

IMPORTANT INFORMATION
Please register on myUnisa, activate your myLife e-mail addresses and
make sure that you have regular access to the myUnisa module
website, MNB1501-2018-S2, as well as your group website.

Note: This is a blended module and therefore it is available on myUnisa. However, in

order to support you in your learning process, you will also receive some study
material in printed format.

Open Rubric
 CONTENTS

1. THE ASSIGNMENTS .................................................................................................................. 3

2. COMMENTS ON THE ASSIGNMENTS ....................................................................................... 3
3. ASSIGNMENT 01 ........................................................................................................................ 3
4. ASSIGNMENT 02 ........................................................................................................................ 8
5. EXAMINATION .......................................................................................................................... 16
6. CONCLUDING REMARKS ........................................................................................................ 18

2
 MNB1501/201

1. THE ASSIGNMENTS

Assignment 01 covers chapters 1 to 4 in the 10th edition of the prescribed book Introduction to
Business Management (ITBM), while Assignment 02 covers chapters 5-10 in the 10th edition of
the prescribed book Introduction to Business Management.

Some of you sent your answers directly to the Department of Business Management. Please
do not do this! If you did, we had no choice but to return them to you unmarked. Mark-reading
sheets have to be sent to the Assignment Section. Others of you submitted your answers on a
sheet of paper and these were also returned unmarked. You should have submitted your
answers on a mark reading sheet.

2. COMMENTS ON THE ASSIGNMENTS

We suggest that you do not mark the correct answers on the actual assignment in Tutorial
Letter 101. A very useful method of revision towards the end of the semester is to work through
your assignments again. If you see the correct answer before you even read the question, your
revision will be less effective. It is best to record your own answers separately from the correct
answers.

The following explanations form the most vital part of the teaching process. Go through the
answers now – do not wait until just before the examination. Study the comments carefully and
compare them with the reasoning in your answers. Make sure that you understand our reasons
for the answers.

3. ASSIGNMENT 01
STUDY UNIT 1: THE BUSINESS WORLD AND BUSINESS MANAGEMENT

QUESTION 1

The correct answer is option 4.

The task of business management relates to the economic principle, namely to achieve the
highest possible satisfaction of needs with scarce resources. More specifically, it entails an
examination of factors, methods and principles that enable a business to function as efficiently
and productively as possible in order to maximise its profits.

If your answer was wrong, refer to section 1.3.3 in the 10th edition of Introduction to Business
Management (ITBM).

QUESTION 2

The correct answer is option 1.

3
Deregulation of the airline industry was a decision made by government in 1991. This was a
variable in the macro-environment as government affects the business environment and
business enterprises in a regulating capacity. Thus, an environmental change took place in
the macro-environment and the correct answer is option 1.

If your answer was wrong, refer to section 1.2 in the 10th edition of ITBM.

QUESTION 3

The correct answer is option 3.

The free-market economy, also known as the free-enterprise system is a system in which
most products and services demanded by a community are supplied by private organisations
seeking profits. The main characteristics of this system are:

- There is private ownership of the factors of production.

- There is freedom of choice.
- Free competition exists.
- Profit and reward are achieved according to individual ability and therefore the profit
motive is recognised.
- Workers are free to join a union and to strike.

If your answer was wrong, refer to section 1.4.2 in the 10th edition of ITBM.

QUESTION 4

The correct answer is option 4.

This was a straightforward question and merely required you to know the definition of the
concept of social responsibility.

The term social responsibility is a concept that originated in media revelations of malpractice
by businesses and the resultant insistence of society on restricting such malpractice through
regulation.

If your answer was wrong, refer to section 1.2 in the 10th edition of ITBM.

QUESTION 5

The correct answer is option 4.

This question dealt with the different resources that are required to start a new business
namely; natural resources, human resources, capital and entrepreneurship.

If we look at the options, the land that is diamond-rich is part of minerals and metals which are
natural resources, therefore a is linked to (i). The managers that need to be appointed to run the
mine form part of Marcus’s human resources, therefore b is linked to (ii). The equipment that
Marcus is leasing is capital that is needed; therefore, c is linked to (iii). Although Marcus will
need to monitor the economic environment, this is not a resource but rather part of the planning
function of management. The risks Marcus is accepting as part of starting a mine refer to the
entrepreneurship resource and therefore d is linked to (v).

If your answer was wrong, refer to section 1.3.2 in the 10th edition of ITBM.

4
 MNB1501/201
STUDY UNIT 2: ENTREPRENEURSHIP

QUESTION 6

The correct answer is option 2.

Outsourcing occurs when work is done for a company by people other than the company’s full-
time employees. In the scenario, SAB no longer used their own trucks to distribute the beer, but
rather hired owner-drivers of trucks to distribute their beer, and thus the distribution of beer was
outsourced to the owner-drivers of trucks.

If your answer was wrong, please refer to section 2.6.3 in the 10th edition of ITBM.

QUESTION 7

The correct answer is option 3.

This question dealt with the various management skills that entrepreneurs need within the
particular environment that they operate.

Planning skills involves the ability to consider what the future might offer, how this will impact
on the business, and which resources and actions are necessary to prepare for it.

If your answer was wrong, refer to section 2.7.1 in the 10th edition of ITBM.

QUESTION 8

The correct answer is option 1.

Entrepreneurs generally do what they do because they seek opportunities that arise out of
outsourcing, have experience in a particular industry, are comfortable with risk-taking and are
achievement motivated. Thus, the only correct option is Lucy who starts a company due to the
fact that the insurance firm outsourced their cleaning to her.

If your answer was wrong, refer to section 2.6.1 in the 10th edition of ITBM.

QUESTION 9

The correct answer is option 2.

An internal locus of control indicates a person’s need to be in charge of his or her own
destiny. Whereas an external locus of control indicates that a person believes that, the outcome
of an event is primarily out of his or her personal control. Therefore, option 1 is incorrect as it
refers to an external locus of control. Achievement motivation refers to a person who is attracted
to a job that challenges their skills and problem-solving abilities and therefore option 3 is
incorrect. A person’s ability to create something new or original refers to entrepreneurs being
innovative and creative and therefore option 4 is incorrect.

If your answer was wrong, refer to section 2.6.1.2 in the 10th edition of ITBM.

5
QUESTION 10

The correct answer is option 3.

Small businesses employ up to 50 employees, and have a total annual turnover ranging
between R3 million and R32 million, depending on the sector in which the business is classified.
M&M Consulting is therefore classified as a small business.

If your answer was wrong, refer to section 2.8.1 in the 10th edition of ITBM.

STUDY UNIT 3: ESTABLISHING A BUSINESS

QUESTION 11

The correct answer is option 3.

The marketing plan component of the business plan contains the profile of the target consumer
and how they will be identified and attracted, as well as aspects such as the selling approach,
sales promotion and advertising and pricing and credit policies. The description in the scenario
describes the target market of Legit and therefore the correct answer is option 3.

If your answer was wrong, refer to table 3.3.5 in the 10th edition of ITBM.

QUESTION 12

The correct answer is option 3.

The name and location of the company will appear in the general company description of the
business plan. In addition to the name and location, this section also includes a description of
the nature and primary products or services of the business, its status and history as well as the
legal form of the organisation.

If your answer was wrong, refer to section 3.3.5 and Table 3.3 in the 10th edition of ITBM.

QUESTION 13

The correct answer is option 4.

‘Inc.’ or ‘Incorporated’ must follow the name of a personal liability company. Since Crocs Inc.
ends with the letters ‘Inc.’, it is classified as a personal liability company.

If your answer was wrong, refer to section 3.2.6 in the 10th edition of ITBM.

QUESTION 14

The correct answer is option 1.

From a legal point of view, the most pertinent consideration in choosing a form of business is
whether the enterprise will have legal or juristic personality.

If your answer was wrong, refer to section 3.2.2 in the 10th edition of ITBM.

6
 MNB1501/201
QUESTION 15

The correct answer is option 4.

The advantages of a private business trust are as follows:

- Ease of formation (therefore option 4 is correct)
- Natural and legal (juristic) persons may be parties to a trust
- Parties to a trust enjoy limited liability
- Extreme flexibility (therefore option 3 is incorrect as it is not a rigid type of enterprise)
- Absence of onerous legal regulation; and
- Continuity

The disadvantages of a business trust are:

- Limited access to capital (therefore option 1 is incorrect).
- There is potential for conflict between parties (therefore option 2 is also incorrect).

If your answer is incorrect, refer to section 3.2.7 in the 10th edition of ITBM.

STUDY UNIT 4: THE BUSINESS ENVIRONMENT

QUESTION 16

The correct answer is option 4.

Change in the environment is often a manifestation of technological innovation. Changing

aircraft technology and breakthroughs such as low-cost airlines is an example of technological
innovations that have taken place. These are variables in the technological environment,
which is part of the macro-environment.

If your answer was wrong, refer to section 4.6.2 in the 10th edition of ITBM.

QUESTION 17

The correct answer is option 2.

A company has various types of resources. Some resources are visible and others are less
visible resources, and can be classified as either tangible or intangible resources. Tangible
resources are those resources that have a clear market value and are easily measured (more
visible), and include resources such as buildings, vehicles, factories and manufacturing
equipment. Less visible resources or intangible resources include resources such as a
business’s reputation and goodwill – and are more open to subjective assessment. Therefore,
option 2 is correct, as an airline’s reputation is an example of an intangible resource.

If your answer was wrong, please refer to section 4.4 in the 10th edition of ITBM.

QUESTION 18

The correct answer is option 2.

The labour laws and Employment Equity Act No. 55 of 1998 are examples of how the
government indirectly influences the management of businesses. As a component of the
macro-environment, the government affects the business environment and business enterprises

7
in a regulating capacity. The government intervenes in the macro-environment on a large scale
and by means of legislation and other aspects such as the promotion of exports, health
regulations and taxation. The labour laws and Employment Equity Act are therefore variables in
the institutional or governmental environment, which forms part of the macro-environment.

If your answer was wrong, refer to section 4.6.6 in the 10th edition of ITBM.

QUESTION 19

The correct answer is option 3.

The changing role of women in society and their role in business is a variable in the social
environment. Since the social environment is part of the macro-environment, this environment
affects the management of business indirectly in the form of consumer behaviour and directly
through the employees who work for the business. The appointment of more female pilots refers
to a change in the social environment, which is part of the macro-environment.

If your answer was wrong, refer to section 4.6.4 in the 10th edition of ITBM.

QUESTION 20

The correct answer is option 2.

The right to be heard means that consumers are given the assurance that their interests will
receive attention from the government and related parties.

If your answer was wrong, refer to section 4.6.4.5 in the 10th edition of ITBM.

4. ASSIGNMENT 02
STUDY UNIT 5: CORPORATE SOCIAL RESPONSIBILITY

QUESTION 1

The correct answer is option 1.

Corporate governance is defined as a system by which companies are managed and

controlled and therefore it is essentially about effective leadership. Here leadership is
characterised by ethical values such as responsibility, accountability, fairness and transparency.

If your answer was wrong, please refer to section 5.3.1 in the 10th edition of ITBM.

QUESTION 2

The correct answer is option 3.

The stakeholder-engagement process consists of 6 steps: prepare, plan, design, engage,

evaluate and apply. The last step, namely application (or apply), shares information and
integrates the outcomes of the engagement process appropriately into business practices and
therefore the correct answer is option 3.

If your answer was wrong, please refer to section 5.4.4 in the 10th edition of ITBM.
8
 MNB1501/201
QUESTION 3

The correct answer is option 3.

There are two kinds of stakeholders within a business, primary and secondary stakeholders.
The primary stakeholders are stakeholders whose ongoing support for the company are vital
for its survival. These include shareholders and employees as they have some contractual or
financial relationship with the company. The shareholders of SAB are therefore primary
stakeholders within SAB.

If your answer was wrong, please refer to section 5.4.1 in the 10th edition of ITBM.

QUESTION 4

The correct answer is option 4.

The King III report provides a broader definition of the responsibilities of corporations, which is
not limited only to the social aspects of corporate responsibility, and therefore statement 1 is
incorrect.

The King III report provides organisations with guidance on good corporate governance
practices and explicitly defines and substantiates concepts such “corporate citizenship” and
“social responsibility”. The King III report differs from the previous two versions of the report as it
applies to all entities regardless of the manner and form of incorporation or
establishment. Therefore, statement 2 is correct but statement 3 and 4 are incorrect. `

If your answer was wrong, please refer to section 5.2 in the 10th edition of ITBM or section 5.3.2
in your study guide.

QUESTION 5

The correct answer is option 4.

No company wants to have the reputation of being socially irresponsible, which refers to a
social driver of corporate social responsibility. Companies want to protect their reputation by
meeting societal expectations of providing socially responsible products and services.

If your answer was wrong, please refer to section 5.2.3.1 in the 10th edition of ITBM.

QUESTION 6

The correct answer is option 1.

The marketing functional area will consider key aspects such as product line, market position
and distribution channels.

If your answer was wrong, please refer to table 7.2 in the 10th edition of ITBM.

9
STUDY UNIT 6: INTRODUCTION TO GENERAL MANAGEMENT

QUESTION 7

The correct answer is option 1.

This question dealt with the various skills required at the different managerial levels, and tests
your ability to apply what you have learned in a practical situation. The personal skills, namely
conceptual, interpersonal and technical skills needed to do the job differ at each managerial
level.

Conceptual skills involve a manager’s thinking and planning abilities, as they need to be able
to view the business and its parts in a holistic manner. At Techni Design, the new CEO forms
part of top management who needs to be able to have the mental capacity to view the business
in a holistic manner. Conceptual skills would therefore be the most important skills for a CEO.

If your answer was wrong, please refer to section 6.5 in the 10th edition of ITBM.

QUESTION 8

The correct answer is option 3.

This question dealt with the different schools of thought and approaches to management, and
tests your ability to apply what you have learned in a practical situation.

The contingency approach attempts to adapt the available techniques and principles provided
by the various management approaches to a given situation, to reach the objectives of the
business. Therefore, SAB applies the contingency approach to management.

If your answer was wrong, please refer to section 6.7.2.1 in the 10th edition of ITBM.

QUESTION 9

The correct answer is option 1.

This question dealt with the different schools of thought and approaches to management, and
tests your ability to apply what you have learned in a practical situation.

The systems approach views the organisation as a group of interrelated parts within a single
purpose, where the actions of one part influences the other parts. Managers who follow this
approach believe that they cannot manage the separate parts independently but rather as an
integrated whole. Sarah will therefore be following the systems approach.

If your answer was wrong, please refer to section 6.7.1.5 in the 10th edition of ITBM.

10
 MNB1501/201
STUDY UNIT 7: PLANNING

QUESTION 10

The correct answer is option 3.

Lower-level managers, also known as supervisors, use tactical goals and tactical plans to
develop short-term operational goals and plans for their sections.

If your answer was wrong, please refer to section 7.4.2 in the 10th edition of ITBM.

QUESTION 11

The correct answer is option 2.

This question dealt with the different corporate-growth strategies a company can make use
of, and tests your ability to apply what you have learned in a practical situation.

Tsogo Sun adopted a market development strategy as they developed a new market (the
local economy-class traveller) for their existing product range (hotels/accommodation).

If your answer was wrong, please refer to section 7.4.3.2 in the 10th edition of ITBM.

QUESTION 12

The correct answer is option 1.

Long-term strategic goals derive from the organisation’s mission statement. They are complex
and deal with the organisation as a whole.

If your answer was wrong, please refer to section 7.4.3.1 in the 10th edition of ITBM.

QUESTION 13

The correct answer is option 4.

Operational plans refer to a period of no longer than one year. Two basic forms of operational
plans are single-use plans and standing plans. Single-use plans are developed to achieve a set
of goals that are not likely to be repeated in the future, for example a programme (e.g. the
building of a new office block); a project (e.g. the installation of an air-conditioning system); and
a budget.

Options 1, 2 and 3 are all examples of strategic plans and refer to a period of more than 5
years, focusing on the organisation as a whole as opposed to a specific function or operation.
Therefore, these options are all incorrect.

If your answer was wrong, please refer to section 7.4.5.2 in the 10th edition of ITBM.

11
QUESTION 14

The correct answer is option 4.

In the case of a vertical-integration strategy, the organisation takes over other organisations,
such as those providing raw materials or acting as outlets, with the purpose of ensuring a
supply source or a distribution channel.

If your answer was wrong, please refer to section 7.4.3.2 in the 10th edition of ITBM.

QUESTION 15

There is an error in this question and therefore all students will receive a mark for this
question.

STUDY UNIT 8: ORGANISING

QUESTION 16

The correct answer is option 1.

This was a straightforward question, as it merely required you to know the definition of
organising.

Organising means that management has to develop mechanisms in order to implement the
strategy or plan.

If your answer was wrong, please refer to section 8.1 in the 10th edition of ITBM.

QUESTION 17

The correct answer is option 3.

The main advantage of the matrix structure is that specialist project managers can help
manage complex projects while the advantages of functional specialisation are retained.
Therefore, option 3 is the correct statement. Statement 1 refers to functional
departmentalisation. Here, activities belonging to each management function are grouped
together, therefore statement 1 is incorrect. Statement 2 and statement 4 are advantages
specific to product departmentalisation and therefore these statements are incorrect.

If your answer was wrong, please refer to section 8.3.2.5 in the 10th edition of ITBM.

QUESTION 18

The correct answer is option 2.

This question dealt with the second step in establishing reporting lines namely to determine
how many people will report to one manager, and tests your ability to apply what you have
learned in a practical situation.

The scenario refers to the span of management (also known as the span of control) as it
indicates how many people (four subordinates) report to Alex, the manager at the Nike store.

12
 MNB1501/201

lf your answer was wrong, please refer to section 8.3.3 in the 10th edition of ITBM.

STUDY UNIT 8: LEADING

QUESTION 19

The correct answer is option 4.

Line authority is authority delegated down through the line of command. Therefore, as her
position as HR manager, Cindy has line authority over Craig, the Remunerations Manager and
Thabi, the Training and Development Manager. Her source of authority is because of her
position (in Cindy’s case, as HR manager) and is a formal type of authority. As HR manager,
Cindy is also responsible for achieving the goals of the organisation. Therefore, option 4 is
correct.

If your answer was wrong, please refer to section 8.3.4.1 in the 10th edition of ITBM.

QUESTION 20

The correct answer is option 2.

This question dealt with the last building block in structuring an organisation, namely co-
ordination, and tests your ability to apply what you have learned in a practical situation.

The key to keeping each department focused on the organisation’s goals is co-ordination,
which refers to the linking of activities of the various departments in the organisation into a
single integrated unit.

If your answer was wrong, please refer to section 8.3.5 in the 10th edition of ITBM.

QUESTION 21

The correct answer is option 1.

This was a straightforward question, as it merely required you to know the definition of
authority.

Authority denotes the right of a manager to give commands to, and demand actions from,
employees and therefore option 1 is correct.

Power refers to a manager’s ability to influence his or her employees’ behaviour and therefore
option 2 is incorrect.

Responsibility is the obligation to achieve organisational goals by performing required activities.

Therefore, option 3 is incorrect.

Accountability is the evaluation of how well individuals meet their responsibilities. Therefore,
option 4 is also incorrect.

If your answer was wrong, please refer to section 9.2.2 in the 10th edition of ITBM.

13
QUESTION 22

The correct answer is option 2.

Transformational leadership refers to a leader’s effect on followers in that they feel trust,
admiration, loyalty and respect for their leader, therefore statement 2 is correct.

Statements 1 and 3 refer to transactional leadership and not transformational leadership and
therefore these statements are incorrect.

Statement 4 is a characteristic of visionary leadership and not transformational leadership,

therefore this statement is incorrect.

If your answer was wrong, please refer to section 9.3.1.3 in the 10th edition of ITBM.

QUESTION 23

The correct answer is option 2.

This question deals with the different types of power a leader can have.

Reward power is based on the manager’s ability to influence employees with something of
value to them for example, salary raises, bonuses, praise, recognition and the allocation of
interesting assignments.

If your answer was wrong, please refer to section 9.2.2.2 in the 10th edition of ITBM.

QUESTION 24

The correct answer is option 2.

Chris is an example of a transactional leader. These type of leaders motivate their employees
by appealing to their self-interest, for example by paying them and rewarding them for their work
efforts.

If your answer was wrong, please refer to section 9.3.1.3 in the 10th edition of ITBM.

QUESTION 25

The correct answer is option 2.

This question dealt with the five dimensions of trust namely: integrity, competence, consistency,
loyalty and openness.

Openness refers to a manager’s reliability when it comes to telling the whole truth. By being
able to tell the whole truth about a situation, Phenya exhibits the dimension of trust known as
openness.

If your answer was wrong, please refer to section 9.3.1 in the 10th edition of ITBM.

14
 MNB1501/201
STUDY UNIT 9: CONTROLLING THE MANAGEMENT PROCESS

QUESTION 26

The correct answer is option 2.

Managers at all levels and in all departments should be involved in the process of control, not
just top-level managers. Therefore, statement 1 is incorrect.

Although control is the final step in the management process, it forms the basis for a new cycle
of management activities because it gives feedback about, and influences, the first step in the
management process (planning). Therefore, statement 2 is correct, however statement 4 is
incorrect (it is not the third component of the management process, but the fourth and last
component of this process).

Effective control procedures are necessary in all types of business, whether they are small or
large organisations, therefore statement 3 is incorrect. It does not only apply to large
bureaucratic organisations, although the control process may be more complex in this type of
organisation.

If your answer was wrong, please refer to section 10.1 in the 10th edition of ITBM.

QUESTION 27

The correct answer is option 4.

This question required you to understand the different instruments used in the various areas of
control. It is important that you are able to distinguish between the different control systems.

The incorrect statement is statement 4 as a manager applying the Just-in-time (JIT) principle
orders materials and components more often in smaller quantities, not larger quantities less
often. The first three statements are all correct.

If your answer was wrong, please refer to section 10.4.1.1 in the 10th edition of ITBM.

QUESTION 28

The correct answer is option 2.

This question required you to understand the different characteristics of an effective control
system.

The second characteristic of an effective control system, namely flexibility, means that the
system should be able to accommodate change. The control system should be able to adjust
to such revisions, within limits, without management having to develop and implement an
expensive new control system.

If your answer was wrong, please refer to section 10.5 in the 10th edition of ITBM.

15
QUESTION 29

The correct answer is option 4.

The main instrument used to control an organisation’s human resources is performance

measurement.

If your answer was wrong, please refer to section 10.4.1.4 in the 10th edition of ITBM.

QUESTION 30

The correct answer is option 2.

The second characteristics of an effective control system, namely flexibility, means that the
system should be able to accommodate change. Transnet needed to be flexible so that they
were able to accommodate change when they faced the disposal of non-core assets like
Viamax and SAA Metrorail.

If your answer was wrong, please refer to section 10.5 and Table 10.1 in the 10th edition of
ITBM.

5. EXAMINATION

ADMISSION TO THE EXAMINATION

NB: You had to submit Assignment 01 in order to obtain admission to the examination. If you
did not do this on or before the due date for the assignment, you will not be admitted to the
examination.
Make sure that you have the correct date, time and venue for the examination. It has happened
in the past that students have arrived at the wrong venue, at the wrong time or even on the
wrong day.
We urge all of you to do your revision work regularly. Do not slacken off now that the
assignments are behind you. In addition, remember: high marks for the assignments do not
guarantee high marks for the examination. You will not have an open-book examination.

PREPARING FOR THE EXAMINATION

Study all the chapters prescribed for this module: chapters 1-10 in the 10th edition of the
Introduction to Business Management book in conjunction with all the study units in the
study guide.
The Multiple-choice questions for Introduction to Business Management book provides
good exercise over and above your official study material and can come in handy when you
revise for the examination. The book is available at your nearest academic bookstore.
Your examination will cover the full MNB1501 syllabus. The questions will be of a similar nature
to those in the assignments. Please note that fake ‘old’ examination papers are in circulation
among students. Please be aware of the risk of placing too much value on such papers.

16
 MNB1501/201

THE DANGER OF NERVOUSNESS

The closer you get to the examination, the more nervous you will feel. This can be detrimental
to your state of mind in the examination. Once you have done your preparation, there is nothing
to worry about.
You may be uncertain about the answers to some of the questions. When you come across
such questions, pass them by and return to them later.
WRITING THE EXAMINATION
The Department of Examinations will send all the examination details (date, time and venue) to
you. Make sure that you know where you will be writing the examination.
You have to be seated in the examination room 15 minutes before the examination
begins.

The Department of Examinations will notify you of your examination results and you
are requested not to contact the lecturers in this regard.

HINTS ON COMPLETING THE MARK-READING SHEET IN THE EXAMINATION

It is most important to complete the mark-reading sheet correctly. Although provision has been
made for 140 answers on the mark-reading sheet, you have to complete only the first 70
answers. DO NOT MAKE ANY OTHER MARKS ON THE MARK-READING SHEET. In the
examination you will use a similar mark-reading sheet to the one that you used for the
assignments.
The common errors students often make on mark-reading sheets are:
• forgetting to fill in student numbers and/or the unique number of the examination paper
• using a pen to fill in the spaces
• filling in two answers on the same line
• drawing the line too lightly (you have to use a HB pencil for this purpose)
• erasing lines in such a way that blotches are left (we require you to use an HB pencil
because it rubs out neatly)

17
THE EXAMINATION PAPER
The examination paper will consist of 70 multiple-choice questions. There will be no essay-
type questions. The multiple-choice questions will be distributed evenly across all the study
units and no one-study unit is more important than another. It is thus very difficult for us to give
“tips” for the examination. We also DO NOT GIVE OUT COPIES OF PAST EXAMINATION
PAPERS; please do not ask for these.

There are a number of previous examination papers available on MyUnisa for revision
purposes. We do not supply memorandums to these papers under ANY
circumstances. We also do not mark any attempts to answer these question papers.
These question papers are used exclusively for revision. Should you not be sure of the
answer to a question, you are welcome to contact your lecturer for assistance. However,
you should have an answer and reason for it available, when you do so. Furthermore, we
would like to remind you that the module content is based on the prescribed material and
not previous examination papers. For this reason, study the module content rather than
previous papers. We would like to highlight that some of the previous papers are based
on outdated prescribed material, which could cause confusion. The lecturers are not
responsible for the uploading of these papers. For this reason those old papers based on
outdated material cannot be removed. The onus rests on you how you use these papers.

6. CONCLUDING REMARKS

We trust that you are finding this module interesting and stimulating. We wish you everything of
the best for the examination. The Department looks forward to having you back again for
module MNB1601.
Kind regards
Mrs N de Metz: (012) 429-4935
Mrs N da Silva-Esclana: (012) 429-4554

DEPARTMENT OF BUSINESS MANAGEMENT

UNISA

UNISA 2018

18