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ISO 9001:2015
• ISO 9001:2005 లో వివరించిన ఎనిమిది నాణ్యతా నిరవహణ్ సూతాాలు ISO 9001:2008 అభివృదిి చేసే
సమయింలో పరగణ్ించారు అని ISO 9001:2008 ప్ామాణ్కలో చెపపబడింది. ISO 9001:2015 యొకక కమిటీ
పాకరిం, సవరించిన ప్ామాణ్క నాణ్యతా నిరవహణ్ సూతాాలను మరింత సపష్ట ింగ వినియోగించడిం కోసిం
అభివృదిి చేయబడనది.
• The below explanation provides a “statement” describing each principle and a “rationale”
explaining why an organization should address the principle.
• ఈ క్రింది వివరణ్లో పాతి సది ాింతిం గురించిన "పాతిప్దము" మరయు ఎిందుకు చేయాయౌ అనే "కరణ్ము"
ఉనాాయి.
• Note that current principles 4 and 5 have been merged into the revised principle 4, reducing the
total number of principles from eight to seven.
• గమనిక: గత 4, 5 సది ాింతాలు ఒకే సది ాింతింగ సవరించాబడాాయి అది సది ాింతిం4.
• Statement
Leaders at all levels establish unity of purpose and direction and
create conditions in which people are engaged in achieving the
quality objectives of the organization.
• Rationale
Creation of unity of purpose, direction and engagement enable an
organization to align its strategies, policies, processes and resources
to achieve its objectives.
• Change: The revised principle continues to focus on leaders
establishing unity of purpose and direction, as well as, creating
conditions to involve people in achieving quality objectives. It adds
that this leadership approach will enable your organization to align
its strategies, policies, and resources to achieve its objectives.
Prepared By: Kranthi Tulluru (Kranthi
8
Rainbow of Smile)
Prepared By: Kranthi Tulluru (Kranthi
9
Rainbow of Smile)
QMP 3 – Engagement of People
• Statement
It is essential for the organization that all people are competent, empowered and
engaged in delivering value. Competent, empowered and engaged people
throughout the organization enhance its capability to create value.
• Rationale
To manage an organization effectively and efficiently, it is important to involve all
people at all levels and to respect them as individuals. Recognition, empowerment
and enhancement of skills and knowledge facilitate the engagement of people in
achieving the objectives of the organization.
• QMP 3 – Involvement of People (Old) People at all levels are the essence of an organization
and their full involvement enables their abilities to be used for the organization’s benefit.
• Change: The revised principle still describes the involvement of people at all levels.
It adds that it is essential for these people to be competent, empowered, and
engaged to create and deliver value.
• Statement
Consistent and predictable results are achieved more effectively and
efficiently when activities are understood and managed as interrelated
processes that function as a coherent system.
• Rationale
The quality management system is composed of interrelated processes.
Understanding how results are produced by this system, including all its
processes, resources, controls and interactions, allows the organization to
optimize its performance.
• Principle 4 – Process Approach (Old)
A desired result is achieved more efficiently when activities and related resources are
managed as a process.
• Principle 5 – System Approach to Management (Old)
Identifying, understanding and managing interrelated processes as a system contributes
to the organization’s effectiveness and efficiency in achieving its objectives.
• Change: The current Process Approach principle and System Approach
principle have been combined into this one revised Process Approach
principle. It continues to focus on understanding and managing activities as
interrelated processes within a system. It clarifies that understanding how
results are produced by the processes, resources, controls, and interactions
allows your organization to optimize its performance.
Prepared By: Kranthi Tulluru (Kranthi
12
Rainbow of Smile)
Prepared By: Kranthi Tulluru (Kranthi
13
Rainbow of Smile)
QMP 5 – Improvement
• Statement
Successful organizations have an ongoing focus on improvement.
• Rationale
Improvement is essential for an organization to maintain current levels of
performance, to react to changes in its internal and external conditions and to
create new opportunities.
• QMP 6 – Continual Improvement (Old)
Continual improvement of the organization’s overall performance should be a permanent objective of the
organization.
• Change: The revised principle uses the term “improvement” instead of “continual
improvement”. ISO 9001:2015 is being developed to make more explicit use of the
quality management principles, so you would expect it to move to the term
“improvement” to align with the revised principle.
• The revised principle also changes from improvement of overall performance as a
permanent objective to a focus on improvement as being essential to maintain
current levels of performance. It also expands to cover the improvements needed
to react to changes in internal and external conditions and to create new
opportunities. Prepared By: Kranthi Tulluru (Kranthi
14
Rainbow of Smile)
Prepared By: Kranthi Tulluru (Kranthi
15
Rainbow of Smile)
QMP 6 – Evidence-based Decision Making
• Statement
Decisions based on the analysis and evaluation of data and information are more likely to produce desired
results.
• Rationale
Decision-making can be a complex process, and it always involves some uncertainty. It often involves multiple
types and sources of inputs, as well as their interpretation, which can be subjective. It is important to
understand cause and effect relationships and potential unintended consequences. Facts, evidence, and data
• Change: The revised principle still addresses decisions that are based on the analysis of data and information.
The rationale section refers to the uncertainty and subjective nature of decisions. It adds that understanding
cause and effect relationships and the potential for unintended consequences is important. In addition, it
Prepared By: Kranthi Tulluru (Kranthi
states that evidence-based analysis leads to decisionsRainbow
with greater objectivity and confidence. 16
of Smile)
Prepared By: Kranthi Tulluru (Kranthi
17
Rainbow of Smile)
QMP 7 – Relationship Management
• Statement
For sustained success, organizations manage their relationships with
interested parties, such as suppliers.
• Rationale
Interested parties influence the performance of an organization.
Sustained success is more likely to be achieved when an
organization manages relationships with its interested parties to
optimize their impact on its performance. Relationship management
with its supplier and partner network is often of particular
importance.
• QMP 8 – Mutually Beneficial Supplier Relationships (Old)
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the
ability of both to create value.