Regards of the day,

This is regarding complaint lodged due to unauthorised transaction on

my debit card.

There were some unauthorized transactions happened on 23.01.2019 via

POS by GOOGLE OCTRO INC for a purchase worth Rs 499/- each for a
total of six times. I came to know when I received a call from the ‘SBI
Fraud Monitoring Cell’ for blocking my debit card to avoid such
unauthorized transactions.
2) On 20st Oct I called up again to close the Credit card, and came to
know I have to pay another Rs.86, I have done that payment too.
3) On 21st Oct, I called up and asked the team to close the credit card.I
did not get any acknowledgment no/SR no on this.
4) To my surprise there was another transaction happend on 23rd Oct,
for an amount of Rs.3457, so I have called up the customer card and
asked the reason how it has happened, they said it has not been
blocked. I had to argue with the executive but could not help me on
this. He took the request for blocking the card to stop any further
unauthorised transactions.Also informed me to send a
mail cc.disputes@hdfcbank.com mentioning all the unauthorised
transactions, I have even done that.
5) Now, Another problem aroused since there was a transaction
happened, payment department of H DFC keep calling me for due
amount payment, they keep saying that I have to pay the due amount,
they keep calling me and irritate me, they have even sent recovery
agents to my home which was totally intolerable.
I have lost my credit score, and I came to k now about this when I have
applied for a car loan with ICICI bank.
6) Now I have got a message on mobile that a conciliation notice has
been issued.
7) It's has been very long and have n't got any proper response from the
disputes team. Not sure why disputes team is not communicating with
the payments team for such cases.

I have the proofs of paying the closing amount and mail conversation
with disputes team. Please demand to listen to conversati n on 19-oct,0-
oct, 21-oct, 23-oct for confirmation.

I would be very happy if this is resolved soon, I am sleepless because of

all these things.

Aug 17, 2016

Prasanna Manager of HDFC bank, Begumpet branch(040 6160 6161),
spoke to me on 17/Aug/2016 and she is trying to convey that
investigation on the unauthorized transactions is already done, and no
reversal can be done at this time. Also, she is asking me pay the due
amount for no impact on my CIBIL score, I said I would not pay a single
paisa, then she is threatening me that a legal notice would be sent and
action would be taken accordingly.

14-Sep-2016
Called Up Sai prasanna on the mentioned mobile no and told her i would
do part(in two parts) payment to avoid any further legal action, but as
per Prasanna, if the consumer case is resolved money cannot be
refunded.

Please resolve this ASAP.

Thanks,
Naga Durga Dass

Raised complaint with the below

1341793 with http://www.consumercomplaints.in/
247845.1.2016 with core.nic.in
1452819401316 with www.nationalconsumerhelpline.in