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72 Physiotherapy Research International

Physiother. Res. Int. 11(2) 72–83 (2006)


Published online in Wiley InterScience
(www.interscience.wiley.com) DOI: 10.1002/pri.325

Therapists’ experiences and perceptions


of teamwork in neurological
rehabilitation: reasoning behind the team
approach, structure and composition of
the team and teamworking processes
KITTY MARIA SUDDICK University of Brighton, UK
LORRAINE DE SOUZA Centre for Research in Rehabilitation, School of Health Sciences
and Social Care, Brunel University, UK

ABSTRACT  Background and Purpose.  Teamwork and the interdisciplinary team


approach have been strongly advocated for use in the provision of neurological rehabilita-
tion services. However, whether teamwork has been adopted, and in what form, has yet to
be established. The present study investigated therapists’ experiences and perceptions of
the reasoning behind the team approach in neurological rehabilitation, the structure and
composition of the team within which they worked and the teamworking process  Method.  This
article reports part of an exploratory qualitative study. Five occupational therapists and
five physiotherapists from three teams: a rehabilitation centre; a community team; and a
stroke unit based within the UK. Semi-structured interviews were undertaken with each
participant and then transcribed. Content and thematic analysis of the qualitative interview
data was carried out, with respondents validating both the transcription and analysis
stages.  Results.  Perceived composition and structure of the neurological rehabilitation
team was variable across teams and between individual team members. There was disparity
as to whether patients were included within the neurological team; the interdisciplinary
team approach had not been consistently adopted and there were sub-teams and other team
memberships in existence. Reasoning behind the team approach supported the perceived
benefits of teamwork from a number of perspectives, and the activities reported as part of
the team process were diverse.  Conclusions.  Different teams may choose to use different
strategies depending on the aims and context of the team effort. In some instances inter-
disciplinary teamwork and patient-centred approaches were not adopted consistently and
the process of teamwork itself is both complex and diverse. Copyright © 2006 John Wiley
& Sons, Ltd.

Key words:  neurological rehabilitation, team, team process, teamwork

 Physiother. Res. Int. 11: 72–83 (2006)


Copyright © 2006 John Wiley & Sons, Ltd DOI: 10.1002/pri
Therapists’ experiences of teamwork in neurological rehabilitation 73

INTRODUCTION been defined as a model of care delivery and


group interaction that will improve the
Teamwork has developed within the UK as outcome of the intervention far and beyond
a key component in healthcare delivery that of the summative effort of team members
within the National Health Service (NHS). working in isolation (Melvin, 1980). The
It has also been hailed as the cornerstone of broadly defined characteristics of an interdis-
rehabilitation (Diller, 1990) and has been ciplinary team which have been supported
supported by governmental directives (DoH, by the relevant literature include: an empha-
2000) and professional bodies (Chartered sis on social- or handicap-related goals (role
Society of Physiotherapy, 2002; College of assumption) (McGrath and Davis, 1992);
Occupational Therapists, 2000). shared responsibility for goals across profes-
Within the provision of neurological sional disciplines (McGrath and Davis, 1992;
rehabilitation services, teamwork has been Schut and Stam, 1994); commitment to
reported to have a number of benefits: shared working practices (collaboration)
(Barr, 1997) and joint decision-making
• to provide comprehensive co-ordinated (Coopman, 2001); and an integrative client-
care to the neurologically impaired centred service (Halstead et al., 1986; Davis
(LaRocca and Kalb, 1992; McGrath and et al., 1992). However, there have been no
Davis, 1992) clear guidelines or substantive research that
• to promote problem solving and goal- has clearly defined or characterized the dif-
directed activity within the team (Feiger ferences between the two.
and Schmitt 1979) Despite a number of individually reported
• to improve the outcome of the interven- team cases from the UK (Davis et al., 1992;
tion (Melvin, 1980) McGrath et al., 1995; Stead and Leonard,
• to promote motivation, generalization 1995; Newall et al., 1997) and the USA
and a patient-centred service (McGrath (Halstead et al., 1986), whether teamwork
and Davis, 1992). models have been adopted as a working
framework for neurological rehabilitation
Although these benefits have been presented teams has not been fully established. Ques-
within the literature they have not been sub- tions also remain about the specific compo-
stantiated. Nor have the potential disadvan- sition and structure of neurological
tages, such as the resource and cost rehabilitation teams in all varieties of setting.
implications, been explored. There also Each team has individual functions, charac-
remains a lack of transparency concerning teristics and membership as well as environ-
the defining characteristics of the main team- mental influences, and they can be
work models: multidisciplinary and inter­ geographically and organizationally diverse
disciplinary (Nieuwenhuis, 1993). A team (Boaden and Leaviss, 2000).
whose members utilize more traditional Adding to the complex nature of team-
methods of working in the confines of their work in neurological rehabilitation is the
own professional knowledge base whilst still teamworking process: the functions and
co-operating is considered to be operating activities which a team carries out together,
under a multidisciplinary framework (Diller, formal and informal, structured or non-
1990; Barr, 1997). Interdisciplinary team- structured, and the factors that influence
work requires greater collaboration and has these processes. To investigate teamwork in

 Physiother. Res. Int. 11: 72–83 (2006)


Copyright © 2006 John Wiley & Sons, Ltd DOI: 10.1002/pri
74 Suddick and De Souza

practice, researchers have explored the key teams within which they worked. This explo-
activities that a team must carry out to opti- ration included the structure, composition
mize its effectiveness and the characteristics and membership of the team, the reasoning
of effective or ineffective teams. The litera- behind the use of the teamwork approach in
ture has covered healthcare teams across a neurological rehabilitation and the types of
number of specialist areas. However, research activities that were carried out within the
which has focused on the neurological reha- teams as part of the teamworking process.
bilitation teamwork process has been
minimal, and has concentrated on a particu- METHOD
lar aspect of the process, that is, communi-
cation at ward meetings, role overlap (Booth The physiotherapy and occupational therapy
and Hewison, 2002), the effect of using team managers of 13 neurological rehabilitation
notes and care pathways (Gibbon et al., teams were approached to ascertain whether
2002) or on a particular team in isolation they wished to participate in the study. The
(Halstead et al., 1986; Davis et al., 1992; teams approached included stroke units,
McGrath et al., 1995; Stead and Leonard specialist inpatient or outpatient neurologi-
1995; Dawson and Bartlett, 1996). cal services, specialist neurological rehabili-
Research has not attempted to explore the tation centres and community neurological
teamworking process in its entirety, although rehabilitation teams based in the Thames
some research on stroke units has attempted region. Four responses, from the occupa-
indirectly to support the contribution of tional therapy and physiotherapy staff from
teamwork to the stroke unit benefits reported two stroke units, one rehabilitation centre
in the literature (functional ability, survival and one community team, were received.
and patients’ placement on discharge) The first three teams which responded were
(Stroke Unit Triallists Collaboration, 1997; selected to continue. Ethical approval for the
Indredavik et al., 1999), it has not provided study was then obtained from the relevant
conclusive supporting evidence, and there local research ethics committees.
has been limited discussion in the literature The research procedure consisted of
on the distinction between the different but nine stages (Figure 1). Using a topic guide,
related aspects of neurological rehabilitation semi-structured interviews were carried out
team outcomes. Effectiveness can be consid- involving five occupational therapists and
ered from the perspective of clients and from five physiotherapists working within three
management and professional perspectives teams involved with the neurological reha-
(Curry and Herbert, 1998); it may focus on bilitation of adults. The three teams were: a
the rehabilitation outcome, or on other team at a neurological rehabilitation centre
factors such as the levels of satisfaction (Team A); a community neurorehabilitation
between the members of the neurological team (Team B); and a specialist stroke unit
team and other quality of care indicators. team (Team C). The sample was purposive,
Evaluating team effectiveness is the subject and occupational therapists and physiothera-
of another paper which is currently under pists with less than one month’s experience
review. of working within the teams were excluded.
The aim of the present study was to Interviewees 1–6 were occupational ther-
explore the perceptions of occupational ther- apists and physiotherapists from Team A;
apists and physiotherapists towards the interviewees 7 and 8 were from Team B; and

 Physiother. Res. Int. 11: 72–83 (2006)


Copyright © 2006 John Wiley & Sons, Ltd DOI: 10.1002/pri
Therapists’ experiences of teamwork in neurological rehabilitation 75

Stage 1
Interview

Stage 2 Interview transcribed

Stage 3 Interview transcript

Stage 4 Validation of transcription (Stage 2)

Stage 5 Validated transcript

Stage 6 Content analysis and pamphlet


development

Initial pamphlet
Stage 7

Stage 8 Validation of analysis and pamphlet


development (Stage 6) by
respondent

Stage 9 Final vaildated pamphlet (indicating


respondent’s comments at validation)

FIGURE 1:  Procedure for data collection and processing.

interviewees 9 and 10 were working in Team ing two were a male occupational therapist
C. The number of years since qualification and a male physiotherapist, both working
for the study population ranged from 1.5 to within Team A.
13 years (mean 5.75 years, standard devia- All interviews were carried out by the
tion (SD) 3.61 years) and length of time in researcher and a reflective account was
the current job ranged from two months to completed after each interview (Keats, 2000)
five years (mean 1.9 years, SD 1.66 years). to minimize researcher bias (Stage 1). The
Eight participants were female, the remain- interviews were tape-recorded and tran-

 Physiother. Res. Int. 11: 72–83 (2006)


Copyright © 2006 John Wiley & Sons, Ltd DOI: 10.1002/pri
76 Suddick and De Souza

scribed verbatim (Stage 2 and Stage 3). logical team members felt that they worked
Respondents were then asked to validate the in a team.
transcript (Stage 4). Each validated tran- There were similarities and differences
script (Stage 5) was then organized through in the reported reasoning behind teamwork
content analysis (Kvale, 1996) (Stage 6) by in neurological rehabilitation in the three
colour coding the information dealing with teams studied, and between members of the
the main themes: team composition; mem- same team. Members of Team B did not
bership and structure; the teamwork process; focus on efficient service provision benefits
and reasoning behind teamwork in neuro- or individual benefits, but instead reported
logical rehabilitation. Each participant was team benefits and patient benefits. There was
sent a pamphlet (Stage 7) that summarized a more substantial difference between Team
the main themes developed from the analy- C and the other two teams in the reasoning
sis of their transcript and was asked to vali- provided, as well as between the two team
date the information presented (Stage 8). members from Team C. The occupational
The original pamphlet was then amended therapist from the stoke unit reasoned that
to include the respondents comments (Stage teamwork improved service efficiency and
9). effectiveness, whilst the physiotherapist
from the same team focused on individual
RESULTS team members and team benefits.

Reasoning behind teamwork in Structure and composition of the


neurological rehabilitation neurological rehabilitation teams

Figure 2 and Figure 3 summarize the themes The participants held different views and
that were generated about why the neuro- opinions on how their teams were struc-

Patient benefits
Team is able to deal with individual holistic needs of the patient
Patient-focused or patient-centred care
Continuity between therapists
Treatment is smooth and as appropriate as possible: best treatment and Service
best advice
Using and combining different skills improves outcome for client Team
Work jointly on what the patient wants to achieve, different skills are
used and ideas are shared
Patient and relatives are involved in the goal setting process
Individual team
members

Individual team members benefit Patient


Sharing the load
Prevents team members being insular in their practice
Learning experience: learn about other peoples roles and increase
understanding and knowledge
Enjoyable

FIGURE 2:  Perceived reasoning behind teamwork in neurological rehabilitation: patient benefits and indi-
vidual team members’ benefits.

 Physiother. Res. Int. 11: 72–83 (2006)


Copyright © 2006 John Wiley & Sons, Ltd DOI: 10.1002/pri
Therapists’ experiences of teamwork in neurological rehabilitation 77

Team benefits
Allows sharing of knowledge and expertise or skills
Can manage gaps of knowledge by assisting each other
Allows integration and co-ordination of treatment across disciplines
Allows sharing of information and sharing of responsibility
Team members can take on different roles within the team Service
Everyone is working towards common goals
Nurturing and supportive role Team
Assists in the provision of 24-hour rehabilitation

Individual team
members

Service benefits
Effective rehabilitation: knowing what everyone’s working on and
where you can be most effective Patient
Effective service: achieving goals
Synergistic: more effective working together
Limits repetition and improves efficiency
Time efficient: tasks delegated to right people and well co-ordinated
Organises discharges better
Team members are not doing in appropriate jobs or tasks

FIGURE 3:  Perceived reasoning behind teamwork in neurological rehabilitation: service benefits and team
benefits.

tured, and who was included within each included, others suggested that patients should
team. The study population consistently be included but were not, or that patients were
stated that the team included nurses and considered to be outside the team:
therapists (occupational therapy, physiother-
‘I would say with the way things are at the
apy and speech and language therapy). The
moment, yes, the patient and family are quite
inclusion of other team members (patients, excluded. But it is partly because it is such an
doctors, social workers, physiotherapy assis- intense rehab environment, and it is partly just
tants, occupational therapy technicians) was having access to the family for their involve-
more variable. The occupational therapist ment. Also, patients not necessarily knowing
and the physiotherapist from the community what their rehab needs are, because they
haven’t got the expertise.’ (Occupational ther-
rehabilitation team felt that their team apist, Team A)
extended to include administration and cler-
ical staff, and had even wider-ranging col- There was a considerable consensus between
laborative links with community psychiatry, participants from Team A and Team C that
general practitioners, district nurses and their teams were functioning as a multidis-
another community domiciliary team. The ciplinary team. It was not clear whether
occupational therapist and the physiothera- Team B was working along a multidisci-
pist from the stroke unit included doctors, a plinary or interdisciplinary framework,
dietician, a care manager and a specific although the occupational therapist and the
stroke co-ordinator within their team. physiotherapist from Team B did report the
Another difference reported across the use of a number of interdisciplinary team-
three teams was the involvement of patients. work processes.
Two respondents felt that patients’ cognitive Despite the occupational therapists and
ability limited how much they could be physiotherapists from Team A agreeing that

 Physiother. Res. Int. 11: 72–83 (2006)


Copyright © 2006 John Wiley & Sons, Ltd DOI: 10.1002/pri
78 Suddick and De Souza

their team functioned as a multidisciplinary included goal planning, meetings, joint


team, they held differing perceptions about working practices and social aspects. Some
its specific structure: one participant intro- participants highlighted additional aspects:
duced the concept of a core treating team communication, organizational, service
and a secondary team. There was confusion development and environmental factors, and
as to whether there was a specific leader in discussed how these interrelated (Figure 4).
place, and the existence of sub-teams and
other team memberships were reported by a Goal planning
number of participants. Only one of the par-
ticipants made no distinction, and held the The three teams used goal planning but there
opinion that they worked within a single were variations in how it was structured,
team. organized and the level of involvement of
patients and their families.
The teamworking process in Team A participants discussed a goal-
neurological rehabilitation planning process with a specific protocol
and a recognized Chair who co-ordinated
Dimensions of the teamworking process patients’ admission, goal-planning meet-
which were reported across the three teams ings, liaised with patients, was responsible

FIGURE 4:  Dimensions of the teamworking process in neurological rehabilitation. No parentheses = dimen-
sion reported across all three teams; (A) = reported by Team A; (B) = reported by Team B; (C) = reported by
Team C; arrows demonstrate interdependence and overlap between dimensions.

 Physiother. Res. Int. 11: 72–83 (2006)


Copyright © 2006 John Wiley & Sons, Ltd DOI: 10.1002/pri
Therapists’ experiences of teamwork in neurological rehabilitation 79

for co-ordinating and leading professionals process. Interviewees 4, 6 and 7 reported the
in the patient team, and could advise on the use of formal and informal aspects of com-
setting of long-term goals. This process also munication, written and verbal. With regard
included a ‘plan of assessment’ meeting to the informal aspects:
which clarified areas of assessment for the
client, and which was carried out in the ‘.  .  .  and just informal liasons, you know, with
second week, in addition to meetings with people. I mean, they seem so critical to me, to
patients and their families. sort of bonding, therapists to therapists and
just sharing the load.’ (Occupational therapist,
Team B had a separate allocated time Team A)
each week to meet for goal-setting, but
without the client. Organizational structures,
The occupational therapist and physio- environmental and social factors
therapist based in Team C explained that
patient goals were set and discussed within When discussing the teamworking process,
their weekly multidisciplinary team meeting three study participants also referred to envi-
using an multidisciplinary team goal-setting ronmental factors. Team B shared a team
form, again without patient or family base and the physiotherapist from this team
attendance. suggested that this encouraged more infor-
Although Team A and Team B reported mal team communication and reflection:
more interdisciplinary teamwork practices
than Team C, team members from both Team ‘Because we sit in an open plan office, and a
A and Team B reported that they did not lot of things get discussed outside, someone,
necessarily include patients and their fami- one of our locums earlier on this year called
lies more within the goal-setting process. them “fringe meetings”, “In the office.”,
sounds a bit like chatting, but it is quite sort
of soft, but they are the really important things
Joint working practices that get talked about often, I couldn’t really
put my finger on what it is, but, just as impor-
All participants reported the use of joint tant.’ (Physiotherapist, Team B)
working practices in the teamworking
process. However, a few participants sug- Additional aspects of the teamworking
gested that these practices would not occur process which were reported included social
across the board of the multidisciplinary events between team members, the weekly
team in which they worked, with one par- timetabling of activities and treatment ses-
ticipant reporting that joint working worked sions for patients and the use of patient folders,
better with some team members than others. the nursing diary and named nurses.
Team A and Team B had weekly team train-
ing. Participants from Team C did not report DISCUSSION
team training as part of their teamworking
process. Reasoning behind teamwork in
neurological rehabilitation
Communication
The findings suggest that teamwork is per-
Three participants raised the issue of team ceived to have benefits from a number of
communication as part of the teamworking perspectives. The occupational therapists

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Copyright © 2006 John Wiley & Sons, Ltd DOI: 10.1002/pri
80 Suddick and De Souza

and physiotherapists studied reported diverse reported aspects of shared working prac-
benefits to patients, the team, individual tices, decision-making and collaboration
team members and in improving the effec- (Barr, 1997; Coopman, 2001) across the
tiveness and efficiency of the service. three teams. However, the additional char­
This reasoning may be influenced by the acteristics of interdisciplinary working —
teams’ context, and, more specifically, the whether the team was focusing on
aims and priorities of the team. Team participation goals, sharing the responsibil-
members of inpatient acute neurological ity of the goals equally across all members
services may work to different team priori- of the team and whether it was providing a
ties which focus on service efficiency. In specific client-centred service — could not
addition, members of the same team may be clearly determined from the findings of
hold different perceptions of the possible the present study.
rewards from teamwork. Pound and Ebrahim These findings support those of Pethy-
(1997) demonstrated that different views bridge (2004), who discovered a number of
were held by team members caring for different team approaches adopted by four
stroke patients in regard to their role, priori- different medical, stroke and discharge
ties and successful outcome from rehabilita- teams based in an acute hospital in the UK.
tion. These views may affect what the The differences across the three teams in the
members of the team wish their teamwork present study may reflect the different team
to achieve. Lack of open discussion of these structure and composition required for the
issues could lead to discord and disenchant- context in which that particular team works.
ment: the perceived rewards from teamwork A team may wish to be structured more in
may not be met, or other team members may accordance with the social model of disabil-
be perceived to be working in opposition to ity and functioning, and may choose to
those aims. Other influences may be team restrict the introduction of more ‘medical’
members’ own personal experience of team- models of working (Robinson, 1998; Moly-
work, the extent of their clinical experience neux, 2001). Variations between the reported
and their profession. team membership observed between the
occupational therapists and physiotherapists
Structure and composition of the from the same team may also be attributed
neurological rehabilitation team to differing opinions about the composition
of a team, and/or the perceived contribution
Occupational therapists and physiotherapists or role of certain members of the team.
from the three teams discussed the structure The findings from this project suggest
and membership of their teams. With regard that in some neurological rehabilitation
to the type of team that they worked in, 8/10 teams patients and their carers are not per-
participants felt that they were working in a ceived to be members of the team, and are
multi disciplinary team, suggesting that the excluded from contributing to aspects of the
use of inter disciplinary teamworking has team work process. This finding concurs
not been adopted consistently within neuro- with the opinions of the medical and stroke
logical rehabilitation despite the literature team members studied by Pethybridge
advocating its use (Diller, 1990; LaRocca (2004). The neurological team members
and Kalb, 1992; McGrath and Davis, 1992; investigated in the present study considered
Strasser et al., 1994). The participants this exclusion to be caused by the team’s

 Physiother. Res. Int. 11: 72–83 (2006)


Copyright © 2006 John Wiley & Sons, Ltd DOI: 10.1002/pri
Therapists’ experiences of teamwork in neurological rehabilitation 81

needs, those of the client or additional factors depends on a team made up of people. Person-
and variables. These findings suggest that, alities are complex and changing. I think that
a teamwork model only exists in theory. Each
in some instances, team members may be team has its own model.’ (Physiotherapist,
attempting to include patients in the team- Team C)
working process more than other members
of their team. Some team members may be The continued reference to models of team-
aiming to work within a more patient-centred work in the provision of neurological ser-
framework, which could be a source of vices may therefore restrict the adequate
discord for both patients and team relation- description and investigation of the collab-
ships. Conversely, there may be appropriate orative methods by which the team approach
decisions made about the exclusion of is delivered.
patients that have not yet been clearly
addressed within the research literature. The teamwork processes in
The reasoning behind the perceived type neurological rehabilitation
of teamwork model used by the teams (both
multi- and interdisciplinary) was beyond the These findings have provided a large amount
scope of the present study. Whether the neu- of information which has begun to answer
rorehabilitation teams studied had chosen a the research question about team functions
specific framework or model of teamwork to and processes that are perceived to occur
meet their needs, whether they were limited within the three teams studied. A large
to a specific model by other factors or number of the teamworking processes that
whether they used a combination of have been described in previous research
models depending on the needs of clients were reportedly in use across the three
(Nieuwenhuis, 1993) was unclear. The lack teams. But there were also differences —
of clear guidelines on interdisciplinary suggesting that different teams may choose
working practices meant that no further different strategies depending on the aims
conclusions could be drawn. and context of the team effort. Correspond-
Perhaps the lack of clear guidance on the ing with the findings of Playford et al. (2000),
subject of teamwork in the neurological all three teams used goal planning when
rehabilitation literature may be attributed to working in their team, but there were varia-
the complexity of the process. ‘Models of tions in how it was structured, organized
teamwork’ may be an outdated ideal in the and in the level of patient involvement. These
provision of rehabilitation services which goal-planning processes did not relate to
are attempting to adapt to each individual other multi- or interdisciplinary methods of
patient, and they may evolve alongside the working reported by the team members, or
varying demands of the systems and con- to the type of team (multi- or interdisciplin-
texts under which they work (Diller, 1990). ary) that they felt they worked in.
This notion was supported by written Investment in team training (Barr, 1997)
feedback from one of the respondents at the or a lack of team training (Gibbon, 1999)
pamphlet validation stage: have been discussed as influencing how a
team works together, and regular staff train-
‘I suppose it is because teamwork is such a ing was perceived to be an important con-
complex process to analyse. It is not a recipe tributor to the benefits of stroke unit care
of ingredients like food or objects. Teamwork (Stroke Unit Triallists Collaboration, 1997).

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Copyright © 2006 John Wiley & Sons, Ltd DOI: 10.1002/pri
82 Suddick and De Souza

These findings may support greater invest- there are differences in the structure and
ment in the training of the neurological reha- membership of teams and that there are an
bilitation team, and, in particular, in stroke extensive and varied number of functions
unit teams. Having an opportunity to reflect and processes which occur as part of
on how well a team works together, either working within different types of neuro-
formally or informally, may ensure that a logical rehabilitation teams. There needs
team and its members have the opportunity to be a deeper understanding of the nature
to evaluate their performance and learn of these processes before their effective-
together (Barr, 1997). Neurological teams ness can be evaluated.
that are not undertaking reflection may be Further research must explore the issue
limited in the development of the team and of patient and carer involvement within
the service which it provides (Molyneux, teams, and whether the neurological reha-
2001). The role of reflection in the develop- bilitation service users: patients, clients and
ment and sustaining of optimum methods of family members, have similar or conflicting
working within available team resources perceptions and experiences of neurological
requires further investigation. Evaluating teamwork. The development of a more adap-
team effectiveness and the critical factors for tive and realistic neurological rehabilitation
effective and ineffective teamwork is the team model also needs to be evaluated and
subject of another paper. developed through future study.

IMPLICATIONS
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Copyright © 2006 John Wiley & Sons, Ltd DOI: 10.1002/pri

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