MICHELLE LIN

EDUCATION:
Louisiana State University (LSU), Baton Rouge Louisiana August 2019-Present
Natural Resource Ecology and Management, College of Agriculture LSU GPA:
Cumulative GPA:
Concentration: Fisheries and Aquaculture
Expected Graduation Date: May 2023

EXPERIENCE:

Pinnacle Physical Therapy Intern Part-time August 2018-May 2019

Covington, Louisiana
o Amplified patients’ experience by providing immediate service and comfort
o Assisted patients with physical movements to help restore function and disability and lessen pain
o Instructed patients in the safe and effective way of utilizing pulleys, weights, inclined surfaces,
therapeutic balls, and other equipment.
o Administered heat (hot pack), ice, electrical stimulation to patients
o Shadowed and learned from Chase
o Organized supplies and folded towels

Little Tokyo June 2016-December 2016

Mandeville, Louisiana
Server
o Highly organized and personable server with experience providing exceptional customer service
in establishments ranging from casual takeout restaurants to fine-dining restaurants
o Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
o Assist guests in order selection by promoting specific menu items and specials. Respond to
inquiries regarding meal preparation and service. Up-sell appetizers, specialty beverages, and
desserts to increase guest check averages.
o Coordinate with kitchen staff to ensure timely and accurate order preparation. Regularly follow-
up with guest tables and promptly fulfill additional requests.
o Collect payments and balance transactions with receipts.

Haiku January 2017-March 2017

Covington, Louisiana
Server
o Collaborated in creating attractive front-of-house displays to market new products.
o Highly organized and personable server with experience providing exceptional customer service
in establishments ranging from casual takeout restaurants to fine-dining restaurants
o Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
o Assist guests in order selection by promoting specific menu items and specials. Respond to
inquiries regarding meal preparation and service. Up-sell appetizers, specialty beverages, and
desserts to increase guest check averages.
o Coordinate with kitchen staff to ensure timely and accurate order preparation. Regularly follow-
up with guest tables and promptly fulfill additional requests.
o Collect payments and balance transactions with receipts.

China Kitchen April 2014-Present

 Mandeville, Louisiana
Manager

 Responsible for overseeing opening / closing and coaching and mentoring new servers regarding menu
items, company policies and procedures.
 Frequently assisted colleagues during rush periods to foster / promote teamwork while providing
exceptional service and guest experience.
 Dedicated to ensuring customer satisfaction by remaining accessible and friendly
 Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse
range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
 Thorough knowledge of menu offerings, including appetizers, entrees, and desert
 Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
 Success multitasking while remaining professional and courteous in fast-paced environments
 Deliver meals, assuring the food remains fresh and hot

Pacsun May 2018-August 2018

Metairie, Louisiana
Sales Associate
o Significantly increased overall averages by promoting sales and by suggesting individualized
fashion to customers of different fashion taste
o Dedicated to ensuring customer satisfaction by remaining accessible and friendly
o Exceptional interpersonal and team building skills with an aptitude for building rapport with a
diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior
to escalation
o Assisted in stocking the shelves with new product and replacing product that had been moved
during the course of the day
o Responsible for tracking sales and making sure the register was even at the end of the day
o Helped set up marketing displays before major buying seasons such as back to school and the
holidays.
o Received two awards for exceptional sales and high level of customer service and leadership
o Often assisted customer service staff with returns throughout the day

Ocean Star
Houma, Louisiana May 2019-July 2019
Hostess

 Greet and acknowledge guests; then seat them by escorting them to assigned table or communicate
delays and offer additional services such as beverages to keep them occupied while waiting.
 Present menus, create personal dining experience, answer questions, and offer information on menu
items, beverages, and specials
 Accept and organize reservations and prioritize reservations to accommodate customers
 Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.
 Walk through dining room during service to ensure guest satisfaction and advise servers and bussing
staff of specific service needs.
 Addressed guest requests or complaints and escalated major complaints to manager
 Communicated with kitchen staff, management, serving staff, and customers to ensure dining
details were handled properly and guest concerns promptly addressed
 Inspected and managed dining room for cleanliness, proper supply levels, and required staffing

HONORS:
Tuition Opportunity Program for Students (TOPS) Award recipient Present
Dean’s List Present