Request For Proposals For Cleaning/Housekeeping/Janitorial Services & Pest Control

REQUEST FOR PROPOSALS
For
CLEANING/HOUSEKEEPING/JANITORIAL SERVICES & Pest

Control
RFP #: 04/S/HAAD/PT/2013
Bid issue date: 28/01/2013

Deadline for submission of proposals: 27/02/2013
Time: 2:00 PM
RFP # 04/S/HAAD/PT/2013
CLEANING/HOUSEKEEPING/JANITORIAL SERVICES
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INDEX
CONTENTS OF THE REQUEST FOR PROPOSALERROR! BOOKMARK NOT DEFINED.

DEFINITIONS AND ABBREVIATIONS: ...... ERROR! BOOKMARK NOT DEFINED.
SECTION A - INSTRUCTION TO BIDDERS ...........................................................6
ARTICLE 1 - PACKING AND LABELING OF PROPOSALS ..........................................................6
ARTICLE 2 - SUBMISSION OF PROPOSALS .............................................................................6
ARTICLE 3 - PROPOSAL CONTENTS ...............................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 4 - RFP TERMS AND CONDITIONS ..................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 5 - VALIDITY OF PROPOSAL .............................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 6 - INCOMPLETE AND LATE OFFERS: ..............ERROR! BOOKMARK NOT DEFINED.
ARTICLE 7 - INQUIRIES ...................................................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 8 - ALTERATION OF PROPOSALS .....................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 9 - ELIGIBLE BIDDER .......................................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 10 - COSTS FOR PREPARING PROPOSALS.........ERROR! BOOKMARK NOT DEFINED.
ARTICLE 11 - CLARIFICATION ...........................................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 12 - EVALUATION OF PROPOSALS .....................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 13 - AMENDMENTS ............................................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 14 - CONFIDENTIALITY .......................................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 15 - OWNERSHIP OF PROPOSALS .....................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 16 - BID CANCELLATION ....................................ERROR! BOOKMARK NOT DEFINED.
SECTION B – SCOPE OF WORK............... ERROR! BOOKMARK NOT DEFINED.
ARTICLE 1 - PURPOSE OF THE RFP ..............................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 2 - PRE-PROPOSAL CONFERENCE .................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 3 - TERM ..........................................................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 4 - BIDDER RESPONSIBILITY .................................................................................13
SECTION C – MINIMUM TECHNICAL REQUIREMENTSERROR! BOOKMARK NOT DEFINED
ARTICLE 1 - SCOPE OF SERVICE .........................................................................................14
ARTICLE 2 - SUPPLIES ......................................................................................................15
ARTICLE 3 - EQUIPMENT ..................................................................................................16
ARTICLE 4 - SITE INSPECTIONS.....................................................................................16
ARTICLE 5 - CONTRACTOR SUBMITALS ......................................................................16
ARTICLE 6 - SECURITY: HANDLED THROUGH HAAD SECURITY ..........................18
ARTICLE 7 - KEYS ...............................................................................................................19
ARTICLE 8 - TELEPHONE SERVICE: ..............................................................................20
ARTICLE 9 - REPORTS ......................................................................................................20
ARTICLE 10 - ADDITIONAL REQUESTED SERVICES AND SERVICE
REDUCTIONS:....................................................................................................................20
ARTICLE 11 - LIQUIDATED DAMAGES.............................................................................22
ARTICLE 12 - DAMAGE TO HAAD FACILITIES, BUILDINGS OR GROUNDS ............23
ARTICLE 13 - HOUSEKEEPING SERVICE .......................................................................24
ARTICLE 14 - STATEMENT OF COMMITMENT: ........................................................................24
ARTICLE 15 - STATEMENT OF W ORK: ....................................................................................29
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SECTION D – CONTRACT ......................... ERROR! BOOKMARK NOT DEFINED.
ARTICLE 1 - COMMENCEMENT DATE AND COMPLETION ..............................................42
ARTICLE 2 - TERMINATION OF THIS CONTRACT ......................................................43
ARTICLE 3 - INFORMATION, NOTICES AND CLAIMS.................................................44
ARTICLE 4 - CONFIDENTIALITY ................................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 5 - SETTLEMENT OF DISPUTES ..............ERROR! BOOKMARK NOT DEFINED.
ARTICLE 6 - PERFROMANCE BOND ........................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 7 - AMENDMENT OF CONTRACT TERMS AND CONDITIONSERROR! BOOKMARK NO
ARTICLE 8 - ENTIRE AGREEMENT ...........................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 9 - LANGUAGE .............................................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 10 - WAIVER ....................................................ERROR! BOOKMARK NOT DEFINED.
ARTICLE 11 - INCREASES OR DECREASE IN COSTERROR! BOOKMARK NOT DEFINED.
ARTICLE 12 - NOTICES ........................................................................................................48
ANNEX 1 .................................................................................................................................49
ANNEX 2 ..............................................................................................................................86
ANNEX 3 ..............................................................................................................................90
ANNEX 4.................................................................................................................................92
ANNEX 5.............................................................................................................................93
ANNEX 6.................................................................................................................................94
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The complete Request for Proposal shall include the following:
Section A:
Instructions to Bidders
Section B:
Terms of References
Section C:
Minimum Technical Requirements
Section D:
Draft Agreement
Annexes:
- Annex I : Performance Requirement Summary
- Annex II : Building Inspection
- Annex III : Contract Discrepancy Report
- Annex IIII: Approved Product List
- Annex IIIII: Evaluation Criteria and Scores
- Annex IIIIII: Pricing Schedules
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Definitions and Abbreviations:
The terms used herein this RFP and the subsequent contract shall have the following
meanings:
Government Government of Abu Dhabi.

Contracting Authority/ HAAD Health Authority- Abu Dhabi
RFP Request for Proposal
Bidder A legal entity entitled to submit proposal in respond to this bid
Days Calendar days
Service Supplying HAAD needs from required services
Supplier The awarded bidder selected to perform the service specified in the
RFP
UAE United Arab Emirates
DHS/AED UAE currency
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Section A
Instruction to Bidders
Note: All Bidders MUST STRICTLY ADHERE to all instructions, forms, Terms of
reference, contract provisions and specifications contained in this bidding document.
Failure to submit a proposal containing all the required information and
documentation within the deadline specified will lead to the rejection of the proposal
and will not be considered for the evaluation.
Article 1.Tender process deadlines
Subject Deadline
Deadline for requesting any clarifications from the 17/02/2013

Health Authority
Last date on which clarifications are issued by the Health 20/02/2013

Authority
Deadline for submission of proposals 27/02/2013
23/02/2013 time
Clarification Meetings to be confirmed
later
Date:
Public bid opening of technical proposal to all participated 28/02/2013
bidders in the tender.
Time: 11:00 am
Terms for attending the Public Bid opening session:

Venue: meeting
The bidder’s representative who wishes to attend the public room – 2nd floor –
bid opening should hold authorization letter stating his ID no. HAAD building
(Passport no.) signed and stamped by the authorized person (address stated
in his company below in Article
3/section A)
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Article 2.Packing and Labelling of Proposals
Each submitted proposal must comprise a Technical offer and a Financial offer, each
of which must be submitted separately in sealed envelopes (see article 3). Each
Technical offer and financial offer must contain one original, clearly marked
"Original", and 2 copies, each marked "Copy". Failure to respect the requirements
in Article 03 and 04 will constitute a formal error and will result to rejection of the
proposal
Article 3.Submission of Proposals
Proposals must be submitted either by recorded delivery (official postal service) or

hand delivery directly to the Contracting Authority in return for a signed and dated
receipt to the following address:
Mr. Sultan Al Marzouqi

Section Head, Procurement and General Services
Attn. Mr. Ashraf Al-barasy
Health Authority – Abu Dhabi
P.O. Box 5674
Finance Department
2nd floor
Proposals submitted by any other means (i.e, fax or e-mail) will be rejected
The outer envelope should carry the following information:
a) The address for submission of proposal indicated above;
b) The reference code of the bid to which the bidder is responding

(04/S/HAAD/PT/2013);
c) The name of the bidder.
 Note: The pages of the Technical and Financial offers must be numbered.
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Article 4.Proposal Contents
1.1. Technical offer
*Note: after the bid opening and in case bidder did not submit the required
documents stated below, the proposal will be administratively rejected
without further consideration or clarification for review
The Technical offer must include the following documents:
Document Title Check list Y/N
Table of contents , including page numbers
Full contact details of the key person in the company in case of

any clarification requirements
*Letter of Submission on the contractor letterhead signed and

stamped by the person in charge or companies authorized
representative acknowledging the supplier’s agreement of the
terms and conditions of this RFP and certifying that all information
offered in the submitted proposal are true, accurate, and complete.
*An executive summary / work Plan, demonstrating the bidder’s

understanding of the RfP’s requirement, including the specification
of requested item, delivery schedule, available stock
Audited financial statement for the past years
Unconditional Bid bond
Copy of valid trade license / legal registration, Documents/

agency registration in the UAE
Business references from different clients that shows that the

bidder has a satisfactory performance record. References can be
letter of references from entities for which the bidder has
performed services of similar nature. Bidder is required to include
details of points of contact (name, address, telephone number, etc.)
for such references.
Soft copy of the technical proposal ONLY “with no reference to
commercial offer”
Submit Catalogs where applicable
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Note: After the bid opening of the TECHNICAL proposals and in case any
bidder did not submit the required documents state above, the
proposal will be administratively rejected without further
consideration for review.
 REVEALING THE FINANCIAL OFFER IN TECHNICAL OFFER WILL LEAD TO
THE REJECTION OF THE PROPOSAL.
 Failure to submit the bid bond on time of the closing of the tender
submission will lead to the rejection of the proposal.
1.2. Financial offer
The Financial offer must be presented as an amount in U.A.E currency (DHS),

inclusive of all applicable tariffs and /or taxes and must be submitted using the
attached template in filling the prices (Annex IIIIII). Bidder has to put the prices
showing the unit price per item intended to be proposed.
 Prices shall be inclusive of all applicable taxes all inclusive of supply and
delivery to HAAD destinations,
 Payments under this contract will be made in U.A.E currency (DHS).
 The hard copy of the priced list should be submitted stamped and signed.
 Soft Copy (CD) of financial offer and Annex IIIIII.
Article 5.Bid Bond
The bidder must submit in his proposal a bid bond for an Amount of 65,000 AED
in Technical Proposal. The bid bond shall be unconditional, valid for 120 days
starting from the closing date of the proposal submission date and addressed to the
Health Authority – Abu Dhabi.
Article 6.Performance Bond
Supplier who has been awarded this RFP shall submit performance bond for an
amount 10% of the total order value as unconditional bank guarantee from a
bank licensed and operating in the UAE only.
Article 7.RFP Terms and Conditions
Failure to accept the terms and conditions of this RFP at time of submission of
proposal may result in giving the award to the next bidder.
Article 8.Validity of Proposal
Proposal must remain valid and open for the acceptance of HAAD for 120 days from
the RFP closing date. Proposals specifying shorter acceptance period will be
considered non- responsive proposal.
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Article 9. Incomplete and Late Offers:
Incomplete and late proposals will not be accepted. It is the bidder responsibility to
ensure that the proposal is submitted complete, on time and in accordance with the
RFP terms and conditions. Late proposals shall be returned back unopened.
Article 10. Inquiries
Bidders may submit questions in writing either through fax or e-mail to the
following address before the deadline stated in the above timetable,
Contact name Ashraf Al-barasy

Procurement Officer
Fax no. 0097124496969
E-mail: aalbarasy@haad.ae
Any clarification to be issued by the Contracting Authority will be communicated in

writing to the bidder before the deadline stated in the timetable above. No further
clarifications will be given after this date.
Article 11. Alteration of Proposal
Bidders may alter their proposals by written notification prior to the deadline for
submission of proposals stated in this RFP. No proposals may be altered after this
deadline.
Article 12. Bidder Responsibility

It is the responsibility of each bidder before submitting a proposal:
a) To consider federal and local laws and regulations that may affect costs,
progress, performance or furnishing of the service.
b) To study and carefully correlate bidder’s knowledge and observations with
the contract documents and such other related data.
c) To promptly notify the section Head of Procurement & General Services of all
conflicts, errors, ambiguities, or discrepancies which bidder has discovered
in or between the contract documents and such other related documents.
Article 13. Eligible Bidder
Bidder considered eligible to submit proposal is defined as the entity /organization

that is experienced and legally registered to do business in UAE and can provide a
valid certificate of legal registration/ trade registration licence.
Article 14. Costs for preparing proposals
Under no circumstances will HAAD be liable for any costs incurred in connection
with the preparation and submission of the proposal even if the Contracting
Authority decides to reject all the proposals or cancel the bid.
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Article 15. Clarification
During the evaluation process, HAAD may request additional information from
bidders if it is necessary for further clarity in regards to the submitted proposal.
Article 16. Evaluation of proposals
The evaluation process will identify and recommend the proposal which is
technically superior at reasonable price.
 The weight of the technical factors = 60%
 The weight of the price = 40% ( will be calculated based on the total of
the average of the unit prices in Annex III
Only proposals with average scores of at least 60 points in the technical evaluation
criteria set out at Annex 5 qualify for the financial evaluation.
A) Technical Evaluation of Bids
The technical quality of each bid will be evaluated in accordance with the
evaluation criteria specified in Annex 5 of this RFP document. No other
evaluation criteria will be used. The evaluation criteria will be examined in
accordance with the requirements stated in this RFP
B) Evaluation of Financial Offers
Upon completion of the technical evaluation, the financial offers of those

bidders who passed the technical evaluation stage will be opened.
Article 17. Amendments
During the proposal submission period, if the Contracting Authority decides

to modify/ change any requirement/s of the RFP the modification/s shall be
released through the issuance of an amendment to the RFP. Amendment will
be issued in writing and will be sent to all bidders
Article 18. Confidentiality
The entire evaluation procedure is confidential and all proposals are for official use
only and may not be communicated neither to the bidders nor to any party other
than the Contracting Authority.
Article 19. Ownership of Proposals
The Contracting Authority retains ownership of all proposals received under this
bidding procedure. Consequently, bidders have no right to have their proposals
returned to them.
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Article 20. Bid Cancellation
Contracting Authority has the right at any stage in the bidding process to cancel the
whole bid without the need to give a reason to any of the bidders. Bidders will be
notified in writing of the cancellation of the by the Contracting Authority.
Article 21. Signature of the contract(s)
The successful bidder will be notified in writing of the award. Within one week of
notification of Award the bidder has to send its authorized representatives for
signing the final contract on a standard form as determined by the Contracting
Authority. HAAD reserves the right to award all the RFP parts, partial or none of the
RFP based on offer evaluation.
Article 22. Governing Law and Language
22.1. This Tender and subsequent contract is subject to and shall be construed
according to the applicable laws and regulations of the United Arab Emirates, the
Emirate of Abu Dhabi and HAAD polices.
22.2. The Tender, subsequent contract, and all notices pursuant to the provisions
thereof shall be in English.
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Section B – Terms of References
Article 1 - General background and HAAD objectives

Health Authority Abu Dhabi (HAAD) is the regulatory authority for health services
in the Emirate of Abu Dhabi. HAAD develops the strategy and a policy for the
Emirate’s health system based on HAAD regulates both public and private sector
healthcare clinics, as well as health insurance providers within the Emirate of Abu
Dhabi.
HAAD’s vision is to develop healthy communities and ensure that the highest quality
healthcare services are delivered to the population of Abu Dhabi. Sustainable
healthcare practices are a key component of HAAD’s mission to promote community
health and are in keeping with international best practices for total quality
management.
Article 2 - Purpose and Objectives of the RFP
HAAD would like to enter call off Agreements for Supply of Coffins Boxes.
The Agreements shall be based on fixed prices not subject to change for Two years
from the date of its signatures and can be extended for one more year.
Article 3 - Capabilities of selected bidder:
The selected bidder is expected to possess the following capabilities as a minimum:

1) Minimum of five years experience in the UAE market.
2) Market Goodwill
Article 4 Project Management
Responsible body
HAAD will assign a Project Manager who will be responsible for follow up and
monitoring the work progress with the selected bidder/bidders during the
contractual period. HAAD will be responsible for involving other key stakeholders
within the Healthcare Sector, as deemed necessary.
Article 5 Bidder Responsibility
It is the responsibility of each bidder before submitting a proposal:

5.1. To examine thoroughly the contract documents and other related data
identified in the proposal documents.
5.2. To visit the site to become familiar with and satisfy Bidder as to the
general, local, and site conditions that may affect cost, progress, performance,
etc.
5.3. To consider federal and local laws and regulations that may affect costs,
progress, performance or furnishing of the work.
5.4. To study and carefully correlate bidder’s knowledge and observations with
the contract documents and such other related data.
5. 5. To promptly notify the Section Head of Procurement & General Services of all
conflicts, errors, ambiguities, or discrepancies which bidder has discovered in or
between the contract documents and such other related document
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Section C- Technical Requirements
Article 1 - Scope of Service
1.1 SERVICES/SUPPLIES/EQUIPMENT:
Contractor shall furnish all necessary labor, tools, appliances, equipment, supplies,
maintenance and other accessories, services and facilities to perform the
cleaning/janitorial/housekeeping services at the HAAD facilities designated as
follows:
No Place City Location Supervis Male Femal Comments
. or Cleaner e
Cleane
r
HAAD Main Abu Airport 1 14 4 One Cleaner to
Building Dhabi St. work 12 hours a
day (12/7)
HAAD Office Al Ain Al 3 2
Manaseer
International Abu Al Jazeera 3 2
Patient Care Dhabi Tower
ZHC Abu Al Mafraq 1 6 4 2 cleaners to
Dhabi work 12 hours a
day (24/7)
Western Abu Madinat 2 2
Region Office Dhabi Zayed ,
Baynouna
St.
Mortuary Abu 4 4 cleaners (2
Dhabi each shift) to
work 12 hours a
day (24/7)
Mortuary Al Ain 2 2 cleaners (1
each shift) to
work 12 hours a
day (24/7)
Mortuary Western 2 2 cleaners (1
Region each shift) to
work 12 hours a
day (24/7)
Mortuary Delma 2 2 cleaners (1
each shift) to
work 12 hours a
day (24/7)
To 2 38 14
tal
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1.2 SCHEDULING: Contractor shall be responsible for the scheduling of the
cleaning requirements specified herein per Exhibit “B”. All services shall
be performed during the cleaning schedule prescribed in this contract
and all work shall be completed without interfering with the proper
performance of the day-to-day procedures within the facilities. The HAAD
reserves the right to approve and make suggested changes to the
schedule set up by the Contractor.
1.3 CLEANING REQUIREMENTS: The specific cleaning requirements

specified herein establish the minimum cleaning requirements.
1.4 AREA INCLUDED IN THE CONTRACT: It is expressly understood by the

Contractor that the intent of this Agreement is to supply the complete
cleaning/housekeeping/janitorial services for the interior completely and
exterior ground level portions of the buildings listed in Exhibit “A”,
including all exterior sidewalks up to the street curb around entire
location as applicable to this contract. Some areas may only be serviced as
requested
1.5 AREA EXCLUDED FROM THE CONTRACT: No work is required in

elevator pits.
1.6 LABOR HOURS: Contractor shall guarantee a minimum of labor hours,

including lead personnel, on all shifts. These guaranteed minimum labor
hours are for general purpose cleaning only. Additional labor for
periodicals will be required and each bidder shall include the labor for
such periodic work in their total cost per month of each bid item.
1.7 INITIAL CLEANING: Upon cleaning each area for the first time Contractor
shall remove all residual, accumulated dirt and soil; even though such dirt
and soil may have been in existence prior to the effective date of this
contract.
Article 2 - SUPPLIES
2.1 CONTRACTOR FURNISHED CLEANING SUPPLY AND PRODUCT

REQUIREMENTS: The Contractor will furnish all necessary supplies
including but not limited to cleaners, disinfectants, waxes, wax stripping
materials, wastebasket liners, and other paper products required to
provide the cleaning services at all locations listed in Exhibit “A”. Supplies
shall be of the highest quality and the most suitable type or grade for the
work specified under contract.
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Article 3 - EQUIPMENT
3.1 CONTRACTOR FURNISHED CLEANING EQUIPMENT REQUIREMENTS:
The Contractor shall furnish all equipment for accomplishment of all
work specified at all locations listed in Exhibit “A”. Contractor’s
equipment shall be of the size and type suitable for accomplishment of
the various types of work described herein and operates from existing
sources of furnished electrical power
3.2 EQUIPMENT INSPECTION: All equipment and attachments necessary to
perform the Work described in these Contract Documents must be
available for inspection at the site(s) listed in this RFP. The equipment
and attachments must be in new condition and capable of performing the
work for which they were intended. If new equipment is on order,
purchasing documents that describe the equipment sufficiently for
evaluation must be available for review by Services Section of the HAAD
or authorized representative. Such equipment must be on the job site
within 30 calendar days from the date of the inception of the contract.
1. THE HAAD REQUIRES A SUPERVISOR, ON SITE, FOR ALL SITES SATURDAY

THROUGH THURSDAY
2. Cleaning and Pest Control of all sites shall be done through arrangements
with the authorized representative in each site.
These employees’ shall respond to any and all daytime requests as needed by
the HAAD representatives.
3. Supervisor on day shifts shall carry a Contractor supplied telephone and
respond to any and all calls within five (5) minutes. Contractor must maintain
the current supervisor’s telephone number with the HAAD Services Section of
or authorized representative during the term of this contract.
HAAD shall not provide telephones or parking for the Contractor or any
employees of the Contractor
Article 4 - SITE INSPECTIONS

4.1 All potential bidders must participate in a pre-bid walk-through
inspection of the site(s) conducted by an authorized HAAD representative
in order to familiarize themselves with any conditions, which may affect
performance and/or bid prices. The walk-through inspection tour will be
immediately following the pre-bid conference.
4.2 “All bids submitted in which the scheduled pre-bid walk-through
inspection has not been completed by the Contractor shall be considered
as non-responsive and rejected”.
Article 5 - CONTRACTOR SUBMITALS

5.1 CLEANING EQUIPMENT LIST: As part of the bid submission, the
proposed Contractor shall submit a manufacturer’s specification sheet on
any and all equipment intended for use to accomplish the terms of this
contract. The HAAD reserves the right to reject any equipment used in
this contract and such equipment shall be replaced with equipment that
does meet with the approval of the HAAD.
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5.2 CLEANING PRODUCT LIST: As part of the bid submission, the proposed
Contractor shall submit a manufacturer’s specification sheet on any and
all chemicals and cleaning agents that are intended for use to accomplish
the terms of this contract. The HAAD reserves the right to reject any
chemical and/or cleaning agent used in this contract and such shall be
replaced with a product that does meet with the approval of the HAAD.
5.3 CLEANING REQUIREMENTS AND CLEANING SCHEDULE: ALL BIDDERS

SHALL SUBMIT A DETAILED SCHEDULE FOR ALL GENERAL AND
PERIODICAL CLEANING WITH THEIR BID. One- (1) set of Material
Safety Data Sheets must be supplied to General Services Section on
all chemicals and cleaning agents utilized under this contract within
five- (5) days after contract award. One- (1) Material Safety Data
Sheet must be supplied to Services Section on any and all additional
chemicals and cleaning agents utilized under this contract within
five- (5) days before they are brought into the building
5.4 TELEPHONE, FAX MACHINES AND EMAIL ADDRESS:

5.4.1 Contractor must have a phone number where they can be
contacted within thirty- (30) minutes, seven- (7) days per week.
5.4.2 Contractor must have a separate working fax number where
copies of reports and other information can be sent as needed.
5.4.3 Contractor must have a working email address where reports,
pictures and other information can be sent as needed.
5.5 EMPLOYMENT OF ILLEGAL ALIENS BY CONTRACTOR PROHIBITED:

Contractor is not allowed to employ illegal aliens to perform
cleaning/housekeeping/janitorial services or any services in HAAD
facilities. To determine if an employee is not an illegal alien, the employee
must have a Original Passport, Immigration card, or a special entry
permit
5.6 SUPERVISION AND TRAINING OF EMPLOYEES:

5.6.1 The Contractor shall provide supervision and appropriate
training of employees to assure competent performance of the
work, proper handling of chemicals, proper use and maintenance
of cleaning equipment and proper cleaning procedures.
5.6.2 Contractor or his authorized agent will make sufficient daily
routine inspections to ensure that the work is performed as
required by this RFP. Copies of these inspection reports will be
provided to the HAAD quarterly during the term of this contract
5.6.3 Contractor’s Job Manager and Supervisors must be literate and
fluent in the English & Arabic languages, because of the necessity
to read chemical labels, job instruction and signs, as well as the
need for conversing with management personnel or other tenants
of the building
5.6.4 Contractor shall establish and maintain a complete periodic
record or book indicating compliance with all periodic work
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performed. Such record will be made available at any time up on
request of the Services Section or authorized representative.
5.7 ASSIGMENT OF EMPLOYEES: the Contractor hereby agrees that any of

its employees who may be assigned to the HAAD building to satisfy
Contractor’s obligations under this Contract, shall be used exclusively for
that purpose during the hours that they are working in areas covered by
this contract.
5.8 WARDROBE: The Contractor, at its sole cost and expense, shall furnish
uniforms to be worn at all times by day personnel performing services as
listed in this RFP. Persons performing services after normal business
hours shall be neatly dressed in company shirts or smocks with gloves
and identification badges prominently displayed.
Article 6 - SECURITY: HANDLED THROUGH HAAD SECURITY

6.1 CONTRACTOR AND EMPLOYEES SECURITY CLEARANCE:
6.1.1 Contractor must submit to the HAAD Security Office within
fourteen- (14) days prior to the starting date of this Agreement a
completed Abu Dhabi Police Department “CRIMINAL HISTORY
INFORMATION REQUEST” for all principals, officers or employees
who will work on any HAAD premises covered by this Agreement.
This report must be current and performed within the past
thirty - (30) days.
6.1.2 This same “CRIMINAL HISTORY INFORMATION REQUEST”
requirement must be met for all new employees added during the
term of the Agreement and must also be submitted within
fourteen- (14) days prior to working in HAAD facilities. This
report must be current and performed within the past thirty-
(30) days.
6.1.3 The HAAD Security Office shall be notified within twenty-four-
(24) hours of any changes of employment pertaining to
employees that work in HAAD building.
6.1.4 Identification badges shall be returned to HAAD Security Office
within seventy-two- (72) hours, upon termination of an
employee for any reason.
6.1.5 Official HAAD identification badges shall be issued by the
Contractor and at the Contractor’s expense. The badge must be
approved by the Services Section and shall be worn and displayed
at all times by Contractor and all Contractor’s employees while on
HAAD premises.
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6.2 BUILDING SECURITY RESTRICTIONS:
6.2.1 Only authorized Contractor’s employees are allowed on the
premises of the HAAD building. Acquaintances, family members,
assistants or any other person shall not accompany Contractor‘s
employees in their work area unless said person is an authorized
paid Contractor’s employee.
6.2.2 Minors, including family members of the Contractor or their
employees, are not to be on the project sites during work hours
and are prohibited from performing any work under this
Agreement
6.2.3 Contractor’s employees shall not be allowed to maintain personal
items such as but not limited to coats, jackets, purses and other
items that are not required to perform their cleaning duties
6.2.4 Personal cell phone usage shall be used only during approved
breaks
6.2.5 Contractor’s employees are specifically prohibited from signing
for or acknowledging receipt of deliveries to HAAD departments
Article 7 - KEYS
The Contractor will be provided with keys to allow access to non-restricted rooms,
which require cleaning. All keys provided to the Contractor will not be duplicated,
nor are they to be removed from the property:
7.1 Lost Keys: Lost keys will be replaced by the HAAD at a cost of AED
100.00 each to the Contractor. At HAAD’s option building locks may be re-
keyed at Contractor’s expense per “Breach in Security”.
7.2 Broken Keys: Broken keys will be replaced by the HAAD at a cost of AED
50.00 each to the Contractor. Any key replaced without the broken key
being returned shall be considered a lost key.
7.3 Breach in security: A breach in security may result from the loss of keys,
non-returned broken keys, or keys not being returned thereby requiring
that locks be changed or re-keyed. A charge of AED 500 per lock will be
made.
Any breach in security shall be taken into account before

Award of any future contract with the HAAD.
19 / 93
Article 8 - TELEPHONE SERVICE: Supervisors (ONLY) shall be allowed job-
related use of local HAAD telephone service at no cost to the
Contractor. Contractor will pay the cost of repairing any damage
caused by Contractor’s employees to the telephone equipment over
and above normal wear and tear. No toll charges will be allowed for
the Contractor and/or Contractor’s employees
Article 9 - REPORTS
9.1 NIGHTLY WORK REPORTS: (Supplied by the Contractor after
approval by the HAAD) the work report shall be signed and dated
nightly by Contractor and contain the following information as a
minimum:
9.1.1 Supervisor’s Name.
9.1.2 Discrepancies from the routine work scheduled and an
explanation of the circumstances involved.
9.1.3 Any property or equipment is/are not in a serviceable or
operating condition, listed by description and location.
9.1.4 Damage, vandalism or broken windows by description and
location
9.1.5 Malfunctioning equipment (i.c. soap dispensers, light out) listed
by description and location
9.1.6 Any and all problems and/or complaints of a minor nature, or
similar isolated incidences, may be handled directly between the
Contractor’s foreman and the HAAD Services Section of or
authorized representative. A summary of the incident and
resolution shall be contained in the nightly work report
9.2 QUARTERLY USAGE REPORTS: Itemized reports shall be provided to
the Services Section or authorized representative listing any and all
equipment, cleaning supplies, chemicals and cleaning agents used during
the term of this contract
9.3 INSPECTIONS:
9.3.1 The HAAD Services Section or authorized representative may
conduct random daily inspections of the areas covered under this
contract.
9.3.2 Contractor and the Services Section or authorized representative
will conduct joint inspections the second and forth week of each
month of the areas covered under this contract
9.3.3 Any major complaints that required documentation of services
performed or alleged violation of the contract either by the
successful bidder or the HAAD shall be filed by either and/or both
parties in writing to Services Section, within Seventy-Two (72)
hours after the infraction
Article 10 - ADDITIONAL REQUESTED SERVICES AND SERVICE

REDUCTIONS:
10.1 ADDITIONAL SERVICE REQUESTES: In the event that other
cleaning/housekeeping/janitorial services, in addition to or separate
from the services specified herein, may be deemed necessary by the
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Services Section or authorized representative, the Contractor may be
requested to perform the additional services. The Contractor will be
reimbursed by the HAAD on the basis of the hourly labor rate specified by
the Contractor in Bid Price Schedule of this agreement, plus the HAAD
approved cost of the materials needed for the additional cleaning service.
10.2 SUSPENSION OF SERVICES: The HAAD reserves the right to either
temporally or permanently suspend cleaning/housekeeping/janitorial
services at various locations or areas listed in this contract. Notice of such
suspensions will be made through the Services Section or authorized
representative by verbal communication followed by a written letter.
Price decreases or a vacancy credit will be made on the basis of Item #1
(Total Cost per month) divided by the (Total Floors) as listed in “Exhibit
A” per square foot per month.
10.3 CONTRACTOR’S PERFORMANCE: When a Contractor is notified that
services were not provided on a scheduled date or the overall quality
level was unsatisfactory, an amount equal to one month’s bill pro-rated
for the number of days of unsatisfactory or skipped services received in
that month will be deducted from balances due or to become due the
Contractor. If the quality of an important portion of the services is
unacceptable, then an amount will be deducted from the balance due or
to become due the Contractor to cover the time necessary to make the
deficient function acceptable, multiplied by AED100.00 per man-hour or
multiplied by the hourly labor rate specified by the Contractor in the Bid
Price Schedule of this agreement, whichever is greater. The minimum
deduction, regardless of the time necessary to correct the deficiency, shall
be AED 500.00. A Contractor may be allowed the option of eliminating a
deduction for washroom deficiencies only. To exercise this option the
Contractor must begin corrective action on site within three (3) hours of
notification of the deficiency. If the Contractor cannot be contacted at a
contracted facility site or by phone, the option to eliminate a deduction by
correcting the deficiency is waived. The Services Section or authorized
representative will decide all questions which may arise as to the quality
and acceptability of any work performed under the contract. If, in the
opinion of the Services Section or authorized representative,
performance becomes unsatisfactory, the HAAD shall notify the
Contractor.
“Repeated deficiencies of unsatisfactory performance will result in cancellation

of the agreement for default”
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10.4 CLEANING SUPPLIES AND EQUIPMENT STORAGE SPACE: Contractor
may store supplies; materials and equipment only in storage areas in the
HAAD facility premises designated by the Services Section or authorized
representative. Contractor agrees to keep his portion of this storage area
in accordance with all applicable fire regulations. The use of HAAD
storage facilities will be on a space available basis and subject to the
approval of the Services Section or authorized representative
10.4.1 Under no circumstances will materials or equipment be placed or
left in hallways, corridors, rest rooms or other spaces accessible
to the public
Article 11 - LIQUIDATED DAMAGES

11.1 If, in the judgment of the Manager, Human Resources & General Services
Department, or his/her designee, the Contractor is deemed to be non-
compliant with the terms and obligations assumed hereby, the
Department Head, or his/her designee, at his/her option, in addition, or
in lieu of, other remedies provided herein, may withhold the entire
monthly payment or deduct pro rata from the Contractor’s invoice for
work not performed. A description of the work not performed and the
amount to be withheld or deducted from payments to the Contractor
from the HAAD, will be forwarded to the Contractor by the Department
Head, or his/her designee, in a written notice describing the reasons for
said action.
11.2 If the Department head, or his/her designee, determines that there are
deficiencies in the performance of this Contract that the Department
Head, or his/her designee, deems are correctable by the Contractor over a
certain time span, the Department Head, or his/her designee, will provide
a written notice to the Contractor to correct the deficiency within
specified time frames. Should the Contractor fail to correct deficiencies
within said time frame, the Department Head, or his/her designee, may:
11.2.1 (a) Deduct from the Contractor’s payment, pro-rata, those applicable
portions of the Monthly Contract Sum; and/or
11.2.2 (b) Deduct liquidated damages. The parties agree that it will be
impracticable or extremely difficult to fix the extent of actual
damages resulting from the failure of the Contractor to correct a
deficiency within the specified time frame. The parties hereby agree
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that under the current circumstances a reasonable estimate of such
damages is four Hundred Dirhams (AED400) per day per infraction,
or as specified in the TECHNICAL, hereunder, and that the
Contractor shall be liable to the HAAD for liquidated damages in said
amount. Said amount shall be deducted from the HAAD’s payment to
the Contractor; and/or
11.2.3 (c) Upon giving five (5) days notice to the Contractor for failure to
correct the deficiencies, the HAAD may correct any and all
deficiencies and the total costs incurred by the HAAD for completion
of the work by an alternate source, whether it be HAAD forces or
separate private contractor, will be deducted and forfeited from the
payment to the Contractor from the HAAD, as determined by the
HAAD.
11.3 The action noted in sub-paragraph 11.2 shall not be construed as a
penalty, but as adjustment of payment to the Contractor to recover the
HAAD cost due to the failure of the Contractor to complete or comply with
the provisions of this Contract.
11.4 This sub-paragraph shall not, in any manner, restrict or limit the HAAD’s
right to damages for any breach of this Contract provided by law or as
specified TECHNICAL requirements or sub-paragraph 12.2, and shall not,
in any manner, restrict or limit the HAAD’s right to terminate this
Contract as agreed to herein.
Article 12 - DAMAGE TO HAAD FACILITIES, BUILDINGS OR GROUNDS

12.1 The Contractor shall repair, or cause to be repaired, at its own cost, any
and all damage to HAAD facilities, buildings, or grounds caused by the
Contractor or employees or agents of the Contractor. Such repairs shall be
made immediately after the Contractor has become aware of such
damage, but in no event later than thirty (30) days after the occurrence.
12.2 If the Contractor fails to make timely repairs, HAAD may make any
necessary repairs. All costs incurred by HAAD, as determined by HAAD,
for such repairs shall be repaid by the Contractor by cash payment upon
demand.
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Article 13 - HOUSEKEEPING SERVICE
13.1 All wet mop heads, sponges and other similar tools must be rinsed
carefully after use and replaced with new or clean dry mop heads,
sponges, etc., when rinsing no longer restores them to a reasonable state
of cleanliness, or daily, whichever occurs sooner
13.2 Conventional brooms push or otherwise (unless otherwise specified), will
not be used inside the building. When not in actual use, all such
equipment, tools and carts will be stored or left only in the designated
storage area.
13.3 Dirty water and cleaning solutions shall be disposed of immediately in
slop sinks or floor drains. Floors and fixtures of areas where water is
obtained and disposed of shall be kept clean and sanitary at all times. All
cleaning gear closets shall be mopped daily.
13.4 Sinks will be cleaned daily and sink strainers or floor drain covers shall
not be removed except for cleaning purposes and shall then be properly
replaced. Particular care will be taken to prevent mop shreds and other
such material from getting into drains
13.5 All materials and supplies shall be stored in coordination with applicable
building fire regulations. In no case shall rags or cloths be permitted to
accumulate in boxes or cans. However, rags may be stored in metal
containers at the floor level, provided the containers are equipped with a
lid which is kept in place at all times. Rags, mops, brushes, wax and other
combustible materials used which contain a residue of animal, vegetable,
or mineral oils are subject to spontaneous ignition and must be disposed
of, or stored outside of building in covered metal containers in area
designated. In any area where equipment closets are shared jointly by
Contractor and/or building sections, the responsibility for cleaning the
closet in accordance with these specifications will rest upon the
Contractor
Article 14 - Statement of Commitment:
The HAAD is committed to ensuring a healthy environment for its citizens, visitors
and employees. Cleaning products are necessary for creating and maintaining clean,
healthy and sanitary conditions in HAAD facilities. However, exposure to harmful
chemicals contained in cleaning products may result in potential impacts to human
health and the environment. The HAAD, therefore, is committed to the procurement
and the proper use and application of cleaning products that perform well and that
reduce the negative environmental impacts associated with routine cleaning
activities while also ensuring clean and sanitary HAAD facilities. Acceptable
products/procedures shall have positive environmental attributes such as
biodegradability, low toxicity, low volatile organic compound content, and reduced
packaging.
The HAAD shall procure and use, whenever practicable, cleaning products having
properties that minimize potential impacts to human health and the environment,
consistent with maintaining clean and sanitary HAAD facilities.
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The HAAD, when procuring or contracting for cleaning services shall require
contractors and persons or entities providing cleaning services to the HAAD use
cleaning products and procedures having properties that minimize potential
negative impacts to human health and the environment, consistent with maintaining
clean and sanitary facilities.
14.1 Objectives/Goals:
14.1.1 Training: Suppliers, contractors and workers shall be trained in the
proper use of cleaning products/procedures for worker health and
safety, environmental impacts, and compliance with applicable
regulatory requirements. Additionally, Services Section employees
shall be provided information on these guidelines.
14.1.2 Leadership: The HAAD can use its purchasing power to create a
greater demand and awareness of high quality, environmentally
friendly products at a reasonable price. The chemicals most
frequently involved in poisonings reported are cleaning products.1
Thus, by establishing a viable, more environmentally preferable
alternative, the HAAD can assist not only HAAD staff, but also the
entire community. Towards this goal, these guidelines shall be made
available for the public.
14.2 Background:
14.2.1 cleaning/housekeeping/janitorial staff and people who spend a lot
of time indoors, such as office workers and students, are particularly
susceptible to the health risks posed by these products. Health
problems associated with cleaning chemicals include reproductive
disorders, major organ damage, permanent eye damage, asthma and
other respiratory ailments, headaches, dizziness, and fatigue.
14.2.2 Certain products may also contain ingredients, such as phosphorus
and heavy metals, which are toxic to aquatic life. As these chemicals
find their way into lakes, streams, and other water bodies (some of
which may serve as drinking water sources), they present further
health and other environmental concerns.
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14.2.3 Alkyl phenol ethoxylates (APEs), for example, are commonly used in
cleaning products. Laboratory studies indicate that some APE
degradation products are aquatically toxic and function as human
“endocrine disrupters,” which means they act as artificial hormones
in the human body. The hormone-like effects of APEs observed in
laboratory studies are similar to the reproductive and
developmental disorders seen in wildlife exposed to polluted
waters.
14.2.4 Furthermore, many cleaning products in concentrated form are
considered hazardous waste, which presents handling, storage, and
disposal concerns.
14.2.5 There are environmentally preferable alternatives, however, to
standard cleaning products, which can result in improved indoor air
quality and enhanced environmental health.
14.2.6 There are also cost savings associated with environmentally
preferable alternatives. In the past, environmentally preferable
cleaners were sometimes perceived as less effective and/or more
expensive than conventional cleaners, but this is undeniably no
longer the case.
14.3 SPECIFICATIONS
14.3.1 Cleaning Product Requirements:
14.3.1.1 The HAAD recognizes that there may be some unique
situations that require more abrasive cleaners. If the HAAD
determines such a situation to exist, the least risk, most precise
application technique, and minimum quantity of cleaning
product necessary to provide clean, sanitary condition shall be
used.
Refer to Annex 4 for a list of approved cleaning products & supplies.
14.3.2 Cleaning Equipment Requirements:
Functionality (new & existing): Evaluate
cleaning/housekeeping/janitorial equipment currently being used to
confirm that it is functioning properly (as validated by equipment
manufacturer or by reputable third party service organization) or that
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it is tagged out of service. Cleaning Service Providers shall develop a
plan for the phase-out of equipment that does not, at a minimum,
meet the guidelines herein for new equipment.
14.3.3 Guidelines for Purchase (new): New cleaning/housekeeping/janitorial

equipment shall comply with the following:
14.3.3.1 Entryway mats and doormats must be provided at all entries to
the building to reduce the amount of dirt entering a building.
14.3.3.2 Mops & Cloths must be microfiber to reduce the need for
cleaning chemicals.
14.3.3.3 Vacuum cleaners must meet the Carpet and Rug Institute and
shall operate at a sound level of less than 70 dBA.
14.3.3.4 Powered floor maintenance equipment must be equipped with
controls or other devices for capturing and collecting
particulates and shall operate at a sound level less than 70
dBA.
14.3.3.5 Propane-powered floor equipment must have low-emission
engines and shall be equipped with catalytic & exhaust
monitoring systems in addition to other requirements for floor
equipment. Propane-powered equipment may only be used
when the building is unoccupied, and with conditions allowing
for as much air circulation/exchange as possible.
14.3.3.6 Powered scrubbing machines must be equipped with a control
method for variable rate dispensing to optimize the use of
cleaning fluids.
14.3.4 Cleaning Requirements: General Protocols:

14.3.4.1 Waste Management: Purchase cleaning products and supplies
in quantities that minimize the amount of packaging and
container waste generated. Streamline processes so that only
those cleaners necessary for established uses are procured.
14.3.4.2 Whenever practicable, use reusable cleaning cloths or
microfiber technology in lieu of paper products. Within 2 hours
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of use, dispose of, rinse, or place in a sealable container (i.e.,
metal flammable rag canister, locking plastic bag, etc.) that
minimizes evaporation of cleaning product from all cleaning
towels, cloths, and materials. Reusable cleaning cloths or
microfiber must be cleaned or laundered prior to reuse.
14.3.4.3 Segregate and recycle all waste items from cleaning operations,
including paper, glass, plastics, cardboard, other packaging
materials, empty chemical containers, and worn equipment
that are acceptable for recycling in the community. Coordinate
with Services Section for location and procedures for collecting
recyclables.
14.3.4.4 Vacuum Use/Maintenance: Equip vacuums with the proper
filter or bag. While vacuuming, inspect vacuum bags and
canisters at least every 2 hours and replace when half full and
when indicated by a bag sensor.
14.3.4.5 Dusting: Perform dusting from high to low. Perform dusting
prior to carpet and hard floor maintenance. Dusting shall
remove loose soil from the area, not move loose soil from one
surface to another.
14.3.4.6 Hard Floor Maintenance: Vacuum to remove and contain
particulate matter from flooring surfaces, or alternatively, use
mops equipped with reusable/cleanable collection heads or
equivalent. Clean hard floors on a predetermined schedule of
frequency, and as needed, to restore them to a clean
appearance.
14.3.4.7 Carpet Maintenance: Vacuum carpets on a predetermined
schedule of frequency, and as needed, to restore them to a
clean appearance.
14.3.4.8 Disinfection: Perform disinfection in areas and on surfaces
where pathogens can collect and breed such as in restrooms or
on door handles, bathroom faucets, and other fomites. Use
disinfectants only where required.
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14.3.4.9 For females rest rooms/toilets, female(s)
cleaner(s)/housekeeper(s) only must be assigned there.
14.3.4.10 Restroom Care: Perform restroom cleaning from high to low,
toward the doorway, with dry cleaning tasks performed prior
to wet cleaning operations. Mineral and calcium deposits on
any plumbing fixtures, walls or floor will not be accepted. Keep
restrooms stocked with supplies and sanitarily cleaned at all
times.
Article 15 - Statement of Work:

(The following cleaning schedule is the minimum general cleaning schedule
and MUST be used with annex 1)
Daily work to be performed one or more times per day as

indicated
Weekly work to be performed once per week, a minimum of four (4)
days apart
Monthly work to be performed once a month
Quarterly work to be performed one time every third month
Semi-Annual work to be performed twice per contract year, within the
first sixty (60) days of each six (6) month period
Annual work to be performed once per contract year, within the first
sixty (60) days of each twelve (12) month period
As needed or as work to be performed as determined by the Services Section
directed or authorized representative
15.1 Daily-Office Areas

15.1.1 Sweep and/or damp mop all floor surfaces.
15.1.2 Dust all furniture, including desks, tables, file cabinets, windows sills,
ledges and other dust catching surfaces Damp wipe and dry all glass
tops.
15.1.3 Remove fingerprints and smudges from the desk and table tops, walls,
doors, door jambs, telephones, etc.
15.1.4 Empty waste containers and line waste containers with plastic bags.
15.1.5 Gather all waste material and place in appropriate disposal area.
15.1.6 Clean door glass and frames.
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15.2 Daily-Bathrooms
15.2.1 Clean urinals, basins, shower, toilets, toilet seats, towel and paper
fittings to remove all soil and markings. Disinfect with germicidal
solution.
15.2.2 Clean floors to remove all soils and markings. Disinfect with
germicidal solution.
15.2.3 Clean and polish metal and mirrors.
15.2.4 Clean walls, doors, kick plates, push plates and partitions to remove
marks Disinfect with germicidal solution.
15.2.5 Replenish soaps, towel, toilet tissue and seat covers.
15.2.6 Clean around and underneath face basins and floor drains. Check for
build up around faucets and remove.
15.2.7 Hand clean behind toilet bowls and in corners.
15.2.8 Empty waste containers and replace plastic bags where necessary;
wash containers inside and outside.
15.2.9 Dust ceiling vents and door louvers.
15.3 Daily- Reception, Corridors and Lobby

15.3.1 Clean floors to remove soil and markings. Disinfect with germicidal
solution.
15.3.2 Clean walls, doors and door jambs to remove all soil markings.
Disinfect with germicidal solution.
15.3.3 Clean sinks and tubs to remove all soil markings. Disinfect with
germicidal solution.
15.3.4 Clean counters tops and sides to remove all soil and markings.
15.3.5 Clean processing counter to remove all soil and markings. Disinfect
with germicidal solution.
15.3.6 Clean metal kick plates, rails, panels, walls, corner covers, doors plates
and handles to remove all soil and markings. Disinfect with germicidal
solution. Polish.
15.3.7 Steam clean wheels and frames of all portable equipment to remove
dust and debris, i.e, cages, table tops and bottoms.
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15.3.8 Clean desks and files/cabinet exteriors to remove dust and marks.
15.4 Daily-Various Area

15.4.1 Sweep and/or dust stairs, landings, and handrails.
15.4.2 Clean cleaning/housekeeping/janitorial closets and keep orderly.
15.4.3 Sweep, damp mop, and buff all entrances, lobbies, and hallways
15.5 Daily- All Areas

15.5.1 Empty refuse containers. Clean to remove all soil and insert new
plastic liner.
15.5.2 Clean fly Traps throughout the area to remove dead insects, files, etc.
from tray.
15.6 Weekly- Offices

15.6.1 Dust lower surfaces of chairs, chair rungs, desk sides, and ledges.
15.6.2 Dust top of high cabinets and shelves.
15.6.3 Clean and dry face desk drawers and file cabinets with damp cloth or
sponge. Wash and dry waste receptacles, if needed.
15.6.4 Dust beneath movable desk files.
15.6.5 Wash or polish desktops as needed.
15.6.6 Clean doors knobs, kick plates, and thresholds plates.
15.6.7 Clean doors and walls.
15.7 Weekly-Various Areas

15.7.1 Clean floor drains.
15.7.2 Clean telephones.
15.7.3 Clean balconies, ledges, glass. etc.
15.8 Weekly- All Areas

15.8.1 Remove and clean air duct grills to remove all soil and markings.
15.9 Twice Monthly- Bathrooms

15.9.1 Saturdays - Remove dirt and debris from the ceiling lights.
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15.10 Twice Monthly- All Areas.
15.10.1 Saturdays - Clean and disinfect desk and file/cabinet exteriors.
15.10.2Saturdays - Remove dirt and debris from ceilings and lights.
15.11 Monthly- All Areas
15.11.1 Saturdays - Apply non-slip finish floors-outside glass and Car park
Shade
15.11.2 Saturdays – Apply Pest Control.
15.12 Monthly- All Areas

15.12.1 Dust high ledges and moldings.
15.12.2 Clean all wall, ceiling vents, external glass, car park shade. etc.
15.13 Quarterly - Every Sixty (60) days- Reception, Corridors and lobby.
15.13.1 Strip and reseal floor with non-slip finish.
15.14 Quarterly- Office Areas

15.14.1 Saturdays - Strip and reseal floors with non-slip finish.
15.15 Quarterly- Office Areas

15.15.1 Saturdays - Strip and reseal floors with non slip finish.
15.16 As Needed-Other
15.16.1 Wash waste containers and reline with plastic bags.
15.16.2 Perform special cleaning required by HAAD staff; such as alterations
to the building; special conferences or events; cleanup work
resulting from toilet floods, water pipe breakage, acts of nature such
as earthquakes or similar occurrences.
15.17 SERVICES FOR SPECIAL EVENTS

15.17.1 Contractor shall provide cleaning/housekeeping/janitorial services
for all special events and programs which may be scheduled during
non-public hours. This includes evenings and weekends. HAAD will
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15.17.2 provide notice at least (5) working days prior to each event. Due to
the nature of these functions, Contractor shall provide the necessary
services by re-scheduling his/her work force rather than incurring
overtime pay.
15.17.3 If Contractor documents to the HAAD’s satisfaction that the
rescheduling of the work force is not possible and extra hours are
necessary, Contractor shall adhere to the extra hours rate as set
forth in Annex 5, Price Schedule.
15.18 EXTRA WORK (EMERGENCY/EXPANDED)

15.18.1 "Emergency" is defined as a situation wherein an immediate or
quick response is necessary. Time is a critical factor. Contractor
shall respond to emergencies within two (2) hours of notice by
HAAD.
15.18.2 "Expanded" is defined as an unforeseen in increase in the need for
services which does not substantially change the amount or scope of
work set forth herein.
15.18.3 Extra work for Emergency of Expanded services in any work
requested by the HAAD that is beyond the scope of the work
requirements of this Agreement. Such work shall be compensated as
set forth in Annex 5, Price Schedule multiplied by the number of
service hours, Contractor shall provide a written estimate of labor
and materials, if applicable, with the work description. Work that
exceeds the estimate shall be approved in writing by the HAAD prior
to work start or continuation.
15.19 CALL BACK WORK

Contractor shall perform call back work for emergencies and/or special
events Contractor shall respond to emergencies with two (2) hours of notice.
15.20 EMERGENCY CONDITION AT FACILITY

In the case of an emergency or unusual event, all employees of Contractor
located on site shall be subject to the direction of the HAAD.
15.21 LAWS AND LIMITATIONS
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Where the Contractor believes changes in the codes, laws, rules and
regulations are needed to effect desirable improvements, Contractor shall so
indicate.
15.22 CONTRACTOR FURNISH ITEMS

15.22.1 Contractor shall provide all personnel, uniforms, tools, equipment,
parts, and records/logs necessary to perform the services described
herein.
15.22.2 All materials/supplies required to perform this Agreement and not
otherwise being provided by HAAD, shall be provided by Contractor
at his/her expense. Delivery of the supplies to HAAD facilities for
cleaning/housekeeping/janitorial work shall be at those times
and/or routes acceptable to the HAAD.
15.22.3 HAAD will provide all cleaning chemicals and safety gear.
15.22.4 Contractor shall be responsible for furnishing and maintaining all
equipment necessary to fulfill this Agreement and to accomplish an
acceptable and professional level of cleaning. The purchase of all
equipment to provide the needed services is the responsibility of the
Contractor.
15.22.5 Contractor assumes all risks of loss and damaged materials and
equipment stored.
15.22.6 Contractor shall be responsible for providing security of all supplies
and equipment used during Agreement term.
15.23 HAAD FURNISHED ITEMS

15.23.1 HAAD personnel will be made available to the Contractor at the
HAAD discretion to answer questions and provide a necessary
liaison between Contractor and HAAD. In the case of disputes arising
from the quality of work performed, the opinion of the HAAD
authorized personnel prevail.
15.23.2 HAAD will provide utilities, including gas, electricity, and water for
on-site facilities. HAAD telephones are for-site facilities. HAAD
telephones are for HAAD use only, unless specifically authorized by
the HAAD.
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15.23.3 HAAD will provide storage facilities to Contractor as determined by
HAAD. The storage facilities provided will be designated by the
HAAD. The storage facilities are to be used for
cleaning/housekeeping/janitorial cleaning services and personnel
assigned to the specified buildings. Contractor is prohibited from
use of said storage facilities or any other HAAD property for the
conduct of his/her business interest that are not related to or
required by each of the specified buildings.
15.23.4 HAAD shall be responsible for maintaining fixed equipment
including, but not limited to plumbing, electrical, soap dispensers,
etc. Contractor shall inform the designated representative of any
repairs required for these fixtures within 24 hours of their
discovery. In emergency situations such as broken water pipes,
floods, etc, Contractor shall report these discrepancies immediately
to the HAAD Procurement & General Services Section.
15.23.5 HAAD property damaged by Contractor’s employees and/or
Subcontractor shall be repaired or replaced as determined by HAAD
with the like kind and quality. The replacement or repair shall be
made with the frame specified by HAAD. If Contractor fails to repair
or replace damaged property within the required timeframe, HAAD
will deduct costs from Contractor’s monthly invoice for all damages
incurred as determined by HAAD.
15.24 INSPECTIONS BY HAAD

15.24.1 The Contractor’s Project Manager or On-site Supervisor shall meet
with the HAAD as requested by HAAD. HAAD will inspect facilities to
ensure the quality of the cleaning/housekeeping/janitorial services
being performed is acceptable. A summary report of findings,
including all deficiencies, will be prepared by the HAAD and
submitted to Contractor for remedial action.
15.24.2 The HAAD shall inspect the Contractors performance of
cleaning/janitorial/housekeeping operation at least once per week.
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15.24.3 Work areas and/or location in HAAD facilities used by Contractor
shall be accessible and subject to inspection by HAAD at anytime.
HAAD may interview Contractors employees for Agreement
compliance.
15.25 RATE OF PAY, HOURS, AND DAYS OF SERVICE

15.25.1 Hours of cleaning/housekeeping/janitorial cleaning shall be from
06:00 a.m to 04:00 p.m Saturday through Thursday Six (6) days per
week. At least one (1) cleaner/housekeeper/janitorial per shift shall
speak, read, write and understand English and Arabic. Each
Contractor employee shall sign the log sheet, before their shift
begins, and notify General Services Officer before beginning work.
15.26 CONTRACTOR RESPONSIBILITY

15.26.1 Training
15.26.1.1 Contractor shall provide training programs for all new
employees and on-going continuing in service training for all
employees, including, but not limited to visual aids dealing
with the diverse cleaning needs of the HAAD’s facility. All
Contractor’s employees and/or Subcontractor(s) performing
services under the Agreement shall have appropriate training
as described in Contractor’s Training and Safety program.
Written documentation verifying training for all employees
shall be provided by Contractor to HAAD at a minimum, on
an annual basis or as requested by HAAD.
15.26.1.2 Contractor shall provide to HAAD a summary of course
material, and training schedules for each of the following:
15.27 Daily Cleaning Items

15.27.1 Daily sanitized cleaning
15.27.2 Restroom Maintenance
15.27.3 Corridor Maintenance
15.27.4 Walls
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15.27.5 Examining Tables
15.27.6 Floor Care
15.27.7 Miscellaneous
15.27.7.1 Door Glass
15.27.7.2 Walls
15.28 Calendar Scheduled Cleaning

15.28.1 Restrooms
15.28.2 Clean and Wax (Floors)
15.28.3 High Frequency (High & Low Dusting)
15.28.4 Ceiling Vents
15.28.5 Partitions Glass
15.28.6 Vertical Transportation
15.28.7 Scrub and Clean Under Stations
15.28.8 Remove Mold and Soil Markings Disinfect with Germicidal Solution.
15.29 Contractor's cleaning/housekeeping/janitorial Storage Area

The Contractor shall maintain and keep clean at all times the
cleaning/housekeeping/janitorial storage area (room) that is provided at the
HAAD’s facility for storage of supplies and equipment used under this
Agreement.
15.30 RIGHT OF REFUSAL FOR EMPLOYMENT OPENINGS

15.30.1 Employment offers to HAAD’s employees shall be under the same
conditions and compensation rates that will apply to other
individuals who are employed or may be employed by Contractor.
15.30.2 Contractor shall maintain records of each employment offer made to
HAAD’s employees and other individuals. Such records shall include
a description of the position and duties, rate of pay and fringe
benefits, and whether an offer was accepted, rejected, or not
responded to.
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15.30.3 In addition, should Contractor require additional or replacement
personnel after the effective date of this Agreement to perform the
services set forth herein, Contractor shall give first consideration for
such employment openings to qualified permanent HAAD
employees who are targeted for layoff after the effective date of this
Agreement.
15.30.4 HAAD employees who are employed by Contractor under this clause
shall not be discharged during the Agreement term except for the
cause.
15.31 SOLID WASTE COLLECTION AND REMOVAL
15.31.1 All solid waste generated in the building shall be collected and
removed from the building daily. Trash removal and disposal shall
be the Contractor’s responsibility. Wash inside and out or steam
clean daily all cans used for wastes.
15.31.2 All solid waste collected as a requirement of this Agreement shall be
removed from the premises.
15.31.3 All recycle waste should be collected and later to be taken by
recycling contractor.
15.32 PERFORMANCE REQUIREMENTS SUMMARY

The Performance Requirements Summary (PRS) chart lists the required
services which will be monitored by the HAAD during the term of this
Contract; the required services, maximum deviation from the standard,
method of surveillance, and monetary adjustment for exceeding the
maximum deviation from the standard.
15.33 DEDUCTION CRITERIA

15.33.1 TWO HUNDRED (AED 200.00) DIRHAMS PER SERVICE RATED
UNSATISFACTORY (DISCREPANCY) LISTED IN EACH WEEKLY
INSPECTION REPORT. WHERE DISCREPANCIES OCCUR, A FOLLOW-
UP INSPECTION WILL BE MADE.
15.33.2 UNCORRECTED DISCREPANCIES AT FOLLOW-UP WILL INCUR
ADDITIONAL DAMAGE OF FIVE HUNDRED AED 500.00) DIRHAMS
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FOR EACH DISCREPANCY PLUS TWO HUNDRED (AED 200.00)
DIRHAMS INVESTIGATION FEE. THREE (3) OVERALL
UNSATISFACTORY RATINGS PER YEAR MAY, AT HAAD’S
DISCRETION, RESULT IN AGREEMENT TERMINATION.
15.33.3 A deduction of two hundred (AED 200.00) Dirhams will be charged
if Contractor fails to attend any HAAD/Contractor meeting.
15.33.4 A deduction of two hundred (AED 200.00) Dirhams up to the
Maximum Deduction will be charged if Contractor fails to abide by
services required herein.
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Section D – Draft Agreement
CONTRACT FOR
CLEANING/HOUSEKEEPING/JANITORIAL SERVICES & PEST CONTEROL
BETWEEN
THE HEALTH AUTHORITY- ABU DHABI
AND
THE AWARDED BIDDER OF THIS TENDER
---------------------------------------------------------------
CONTRACT FOR TENDER NUMBER: /S/HAAD/PT/2013
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This agreement is entered into this - --Day of , Two Thousand And Thirteen by and
between Health Authority - Abu Dhabi (the "Contracting Authority”) having its
principal place of business at Air port Road - P.O Box: 5674 – Abu Dhabi – United
Arab Emirates,
And;
------------------------------------ (the “Consultant”) having its / their principal place of

business located at
..........................................................................................................................................
WHEREAS:
The Contracting Authority has issued a request for proposal number --------------------
-------- with a view to selecting a qualified professional Vendor to provide HAAD
with the required service.
Now, therefore the Parties to this Agreement hereby agree as follows:
Article 16 - Structure of the contract
The Consultant will carry out the services on the terms and conditions set out in this
Agreement, which comprises, in order of precedence, these terms and conditions
("Special Conditions") set out in this document and the following schedules and
annexes:
Annex I: Request for Proposal no.: ......./S/HAAD/PT/2013
Annex II: Vendor’s proposal dated ........, 2013
Article 17 - THE CONTRACT PRICE AND PAYMENTS

5.1 In consideration for delivering the required service in full conformity
with the AGREEMENT, the AUTHORITY shall pay to the SUPPLIER the
price for purchased items as listed in Annexure ‘-’ in the manner set
forth below as full and final remuneration.
5.2 The SUPPLIER shall submit to the AUTHORITY detailed monthly
invoices in respect of the SERVICE delivered for each month. The
invoices shall be supported by all necessary documentation.
5.3 The AUTHORITY representative shall review the SUPPLIER’S invoices
and, if deemed to be in accordance with the AGREEMENT, the
representative shall approve said invoice and make payment to the
SUPPLIER within THIRTY (30) days from the receipt of invoice.
5.4 The AUTHORITY representative shall have the right to make the
necessary
Adjustments to the SUPPLIER’S invoice for:
a) Failure to deliver the SERVICE in accordance with the

AGREEMENT.
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b) Any other matter provided for under this AGREEMENT.
Article 18 - GENERAL OBLIGATIONS

a. 4.1 All delivery notes and invoices for the required work shall bear
this AGREEMENT’s number, place of delivery and quantity. Unit price
and total price are to be shown on each invoice.
b. 4.2 Partial delivery is allowed, provided that the SUPPLIER
undertakes to effect delivery within the required date stated in the
LPO. Quantities which will not be delivered by the end of the required
calendar date (s) will justify an action by the Authority to impose
penalty to be determined by the Authority..
c. 4.3 The SUPPLIER agrees to deliver the REQUIRED SERVICE to the
AUTHORITY. The place of delivery of REQUIRED SERVICE will be
stated on every LPO/FAX Order and the SUPPLIER agreed to abide by
the place and time of delivery stated on the respective LPOs/FAX
Orders. The Authority shall have the right to change or stipulate on
the LPO/FAX Order that the delivery of the REQUIRED Service be
divided between different or made to separate destinations.
d. 4.4 LPO/FAX order will be submitted to the SUPPLIER directly by
the SERVICE ORDER (SO) with copy to respective finance division.
e. 4.5 The SERVICE ORDER (SO) will order, as per the requirements,
from time to time in varying quantities and there will not be any
ceiling on the commutative value/quantity.
f. 4.6 The SUPPLIER confirms that the issued PO by SERVICE ORDER
to the SUPPLIER will be considered officially received by him on the
same day it was dispatched if it has been sent by fax to his recorded
address contained herein or last recorded with the Authority or on
the day it was delivered by hand to the SUPPLIER's representative.
g. 4.7 The Number of the required coffin boxes might increase/ decrease
based on the demand. Supplier has to supply according to the need.
Article 19 - TERMINATION
TERMINATION WITHOUT CAUSE
6.1 The AUTHORITY may terminate this AGREEMENT at any time by one-
month notice in writing to the SUPPLIER.
TERMINATION WITH CAUSE
6.2 This AGREEMENT shall be terminable by the AUTHORITY
immediately without notice if the SUPPLIER:
a. Fails to commence and proceed with the delivery of the
SERVICE with due diligence after being required to do so by the
AUTHORITY; or
b. Fails to deliver the SERVICE to such standards as the
AUTHORITY in its absolute discretion shall think appropriate
having regard to the declared aim of the AUTHORITY and the
AUTHORITY detailed in the preamble hereto and continues or
repeats such failure after written warning; or
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c. Is in breach of any of its other obligations hereunder and fails to
remedy the same or take appropriate steps to secure the
remedy of the same to the satisfaction of the AUTHORITY within
24 hours of being required so to do by notice in writing from the
AUTHORITY; or
d. Refuses or neglects to carry out written instructions issued to it

by the normal course; or
e. Ceases or appears or threatens not to carry on business in the

normal course; or
f. Enters into liquidation (whether voluntarily or compulsorily) or

has a winding up order made against it or calls a meeting of its
creditors or suffers any execution or distress to be levied upon
its property.
6.3 If the AUTHORITY exercises such right to terminate, it may thereupon

take such steps, as it deems necessary to place the LPOs/FAX Orders
with a third party of its choice. The SUPPLIER shall be liable to the
AUTHORITY for all damages directly or indirectly arising from such
termination. This right to terminate the obligations of the SUPPLIER
and to demand payment for such damages shall be in addition to the
AUTHORITY’S other legal rights whether the same is specified herein
or not.
6.4 If the AUTHORITY exercises such right to terminate this AGREEMENT,

either with cause or without cause, it shall not be liable to pay to the
SUPPLIER any further amounts (if any) in respect of this AGREEMENT
until (i) the completion of the delivery of the remaining portion of
SERVICE, if any and (ii) the costs of delivery and replacement of the
SUPPLIER, damages and all other expense carried or incurred by the
AUTHORITY have been ascertained.
If such costs, damages and expense exceeds the sum which would
have been payable to the SUPPLIER on due delivery by it, then the
SUPPLIER shall upon demand pay to the AUTHORITY the amount of
such excess and it shall be deemed a debt due by the SUPPLIER to the
AUTHORITY and shall be recoverable accordingly.
6.5 Such termination of the SUPPLIER’S work hereunder shall not release
the SUPPLIER from any of its obligations and liabilities under this
AGREEMENT or affect the rights and authorities conferred on the
AUTHORITY by this AGREEMENT
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Article 20 - INFORMATION, NOTICES AND CLAIMS
7.1 The SUPPLIER shall provide to the AUTHORITY at such times and at
such frequency as the AUTHORITY may direct such reports, accounts,
notices, detailed particulars and / or others documents or information
and whether verbally or in writing as the AUTHORITY shall require.
7.2 The AUTHORITY shall have no liability whatsoever to the SUPPLIER in

respect of any circumstances or reasons that may affect the
performance or the cost of purchasing the SERVICE; the SUPPLIER
shall be deemed to have satisfied itself as to the correctness and
sufficiency of the CONTRACT PRICE.
Article 21 - CONFIDENTIALITY
8.1 The SUPPLIER will ensure that neither the SUPPLIER nor any of its
employees, or others with whom it has a contractual relationship will
at any time divulge or make known, or allow to be made known, any
information of a confidential nature relating to the AUTHORITY or its
business or affairs. In the event that such disclosure shall be in
compliance with any request for information or reporting
requirements of the Government of Abu Dhabi and / or any
government agency within the United Arab Emirates or shall be
required by a law of the United Arab Emirates and / or the Emirate of
Abu Dhabi, the SUPPLIER shall obtain the prior written consent of the
AUTHORITY before releasing any information of a confidential nature.
8.2 The SUPPLIER shall take all steps that shall be necessary or
appropriate in order that his employees, agents and representatives
adhere to the provisions of this Article.
Article 22 - SUB-CONTRACTING
9.1 The SUPPLIER shall not sub-contract any part of the delivery of the
SERVICE under this AGREEMENT without the prior written consent of
the AUTHORITY. Such consent shall not relieve the SUPPLIER of any
of his obligations hereunder or create any contractual relations
between the AUTHORITY and the other Suppliers.
9.2 In case the AUTHORITY consents to the subcontracting of this

AGREEMENT as stated in Sub Article 9.1, the SUPPLIER shall be fully
responsible for any part of the required work to be delivered by his
sub-contract and for their acts and omissions and those persons
either directly or indirectly employed by them to the same extent as
he shall be for the acts and omissions of persons directly employed by
him.
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1. FORCE MAJEURE
10.1 The term “Force Majeure” as employed herein shall mean any cause
beyond the control of the PARTIES which they could not have
reasonably anticipated, including strikes (excluding strikes occurring
among the employees of the SUPPLIER or his Other SUPPLIERs),
lockouts, earthquakes, fires, riots, incendiaries, interference by civil or
military authorities, absence or inability to obtain from the market
any supplies (which absence or inability is not attributable to the
SUPPLIER’S actions or omissions), compliance with laws, regulations
or orders of any regulatory authority or acts of war provided that
such event of force majeure affects directly the performance of the
PARTIES under this AGREEMENT.
10.2 In any instance where an act of default or delay is attributable to an
act of Force Majeure, then the Parties will consult with each other and
agree upon the appropriate measures that need to be taken in order
to mitigate and minimize the unfavorable consequences of such delay
or default. In any case, neither PARTY shall be liable for delays caused
by Force Majeure.
2. SETTLEMENT OF DISPUTES
Should a dispute arise between the PARTIES arising out of this AGREEMENT
or the performance by the SUPPLIER of its obligations hereunder, the
PARTIES will meet and attempt to come to an equitable agreement, but in the
event that they fail to reach such agreement within one Gregorian month of
the date when the existence of such dispute shall have been identified or
such extended date as they may agree, the dispute shall be referred to and
settled by the competent court of the Emirate of Abu Dhabi.
3. APPLICABLE LAW
12.1 The laws of the United Arab Emirates and the Emirate of Abu Dhabi
shall govern the operation, validity and construction of this
AGREEMENT.
12.2 The SUPPLIER shall hold harmless, defend and indemnify the
AUTHORITY from and against any liability or penalty which may be
imposed by Abu Dhabi or the UAE Governmental Authorities on the
AUTHORITY by reason of any alleged violation or violation of the laws
of Abu Dhabi or the UAE arising out of his acts or omissions or of
those of his employees while performing the SERVICES.
4. NO AGENCY
Nothing herein shall constitute the parties as neither partners nor constitute
either as the agent of the other.
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5. ENTIRE AGREEMENT
This AGREEMENT and the terms and conditions of Tender (#) embodies the
entire agreement between the SUPPLIER and the AUTHORITY with respect
to the REQUIRED SERVICE and supersede all prior agreements, negotiations,
understandings, representations and warranties, whether written, oral or
otherwise and in particular any standard terms customarily issued by the
SUPPLIER.
For greater certainty, the language of any document used by the AUTHORITY
to communicate with the SUPPLIER and any terms or conditions that could
be implied on the basis of trade custom, business efficacy or otherwise are
expressly excluded.
No changes, amendments or modifications of the terms or conditions of this
AGREEMENT shall be valid unless executed in writing and signed by both
PARTIES.
6. LANGUAGE
The Language to be applied during the placing of LPOs/FAX Orders or
delivery of the SERVICE is the English Language. All documents and
correspondence to be exchanged between the PARTIES and all reports
prepared by the SUPPLIER for the AUTHORITY shall be in English.
7. WAIVER
No waiver by a PARTY of any breach of these terms shall take effect or be
binding upon the PARTY unless it is in writing and signed by the PARTY and,
unless otherwise expressly stated therein, any waiver shall be limited to the
specific breach waived.
8. INCREASES OR DECREASE IN COST
No adjustment shall be made to the CONTRACT PRICE in respect of increases
and / or decreases in the costs of labor, material, or the like
9. NOTICES
Any demand, notice or other communication to be given in connection
herewith shall be given in writing in the English language and shall be given
by personal delivery or by electronic communication addressed to the
recipient as follows:
To the AUTHORITY:
At: P O Box 5674
Abu Dhabi
Fax No: +971 2
For the attention of:
E-mail To:
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To the SUPPLIER:
Tel No:
Fax No:
For the attention of:
E-mail To:
Or to such other address, individual or electronic communication number as
may be designated by notice given by either PARTY to the other. Any such
demand notice or other communication shall be conclusively deemed to have
been given, if given by personal delivery on the day of actual delivery thereof
and if given by electronic communication, on the day of transmittal thereof if
transmitted during normal business hours on a business day and on the
business day following the transmittal if not so transmitted.
10. ANNEXURES
ANNEXURE ‘-’ hereto form an integral part of this AGREEMENT.
IN WITNESS WHEREOF, DULY AUTHORISED REPRESENTATIVES FOR AND ON

BEHALF OF THE PARTIES HERETO HAVE SIGNED THIS AGREEMENT AS OF THE
DAY AND YEAR FIRST ABOVE WRITTEN.
For the SUPPLIER For the AUTHOIRTY
Name: Name:
Position Position:
Signature: Signature:
Date: Date:
47 / 93
Annex 1
PERFORMANCE REQUIREMENTS SUMMARY (PRS)
Day DEDUC
Shift/time MAXIMU TION
s M FROM
1 2 3 4 ALLOWA CONTR
x x x x BLE ACT
DEGREE PRICE
METHOD OF MAXIMUM
AREA/ROOM OF FOR
SURVEILLANCE DEDUCTION
DEVIATI UNSATI
ON SFACT
FROM ORY
REQUIR PERFO
EMENT RMANC
E
Daily
Lobbies & 100% inspection 15% of Total Refer to
building weekly & follow-up Monthly 15.33
Clean all outside entrances and sidewalks up
entrances (all inspection of Contract Cost
to the street curb around the exterior of the  0%
doors which services found for the
entire location.
open to the unsatisfactory respective
outside of (discrepancies) facility
building & all 100% inspection 15% of Total Refer to
doors which weekly & follow-up Monthly 15.33
open into the Clean Floors to Remove All Soil and inspection of Contract Cost
 0%
solar well at Markings services found for the
Each elevator unsatisfactory respective
landing) (discrepancies) facility
Clean Walls, Doors, Walls, and Door Jambs  0% 100% inspection 15% of Total Refer to
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to Remove weekly & follow-up Monthly 15.33
Soil and Markings inspection of Contract Cost
services found for the
unsatisfactory respective
(discrepancies) facility
100% inspection 15% of Total Refer to
weekly & follow-up Monthly 15.33
Clean Photo Sink Exteriors to Remove Soil inspection of Contract Cost
 0%
and Markings services found for the
Clean Sinks and Tubs to Remove All Soil inspection of Contract Cost
 0%
and Markings services found for the
Clean Counter Tops to Remove Soil and inspection of Contract Cost
 0%
Markings services found for the
Clean Counter Tops and Sides to Remove inspection of Contract Cost
 0%
Soil and Markings services found for the
Clean Fingerprint Tables to Remove Soil and 100% inspection 15% of Total Refer to
 0%
Markings weekly & follow-up Monthly 15.33
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inspection of Contract Cost
Clean Metal Kickplates, Rails, Panels, Walls,
Corner Covers, Door Plates and Handles To  0%
Remove All Soil and Markings and Polish
Clean Wheels and Frames of All Portable inspection of Contract Cost
 0%
Equipment to Remove Dirt and Debris services found for the
Clean Desk and Files/Cabinets Exteriors to inspection of Contract Cost
 0%
Remove Dust and Marks services found for the
Clean Floors to Remove All Soil and inspection of Contract Cost
 0%
Markings services found for the
clean around compactor and all dumpster 100% inspection 15% of Total Refer to
areas  0% weekly & follow-up Monthly 15.33
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Ensure the use of walk-off matting both Refer to
100% inspection 15% of Total
inside and outside building entryways that 15.33
weekly & follow-up Monthly
meets the following requirements: 6-10 feet
of scraper/wiper matting, followed by 6-10  0%
feet of wiper matting, for an overall total of
12-20 feet of matting for every entry point to
the building.
entrances shall be cleaned and policed for 100% inspection 15% of Total Refer to
the removal of debris weekly & follow-up Monthly 15.33
 0%
all outside walls (in the immediate vicinity) of 100% inspection 15% of Total Refer to
entrances canopies, and entrance lights shall weekly & follow-up Monthly 15.33
be maintained clean of overhanging lint, inspection of Contract Cost
 0%
cobwebs, mud and other debris services found for the
clean all glass entrances inside and outside, 100% inspection 15% of Total Refer to
including revolving doors weekly & follow-up Monthly 15.33
 0%
Clean the rooftop including the roof glass  0% weekly & follow-up Monthly 15.33
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foot scrapers, entrance mats, individual trash
and smoking receptacles shall be emptied  0%
and cleaned
walk/off entrance mats spot cleaned to inspection of Contract Cost
 0%
remove daily stains services found for the
buff main lobby, hallway floors, and heavy
traffic areas to remove black marks or scuff  0%
marks and restore floor finish
remove all cigarette butts from building inspection of Contract Cost
 0%
entrances and sidewalks services found for the
remove gum or other adhesive material  0%
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vacuum matting daily (or more frequently if
required in high traffic areas) to prevent  0%
migration of contaminants into the building
maintain loading dock area free of debris and inspection of Contract Cost
 0%
trash services found for the
Refer to
15.33
Weekly
sweep all sidewalks, steps, building entrance weekly & follow-up Monthly 15.33
areas and ramps; remove all accumulated inspection of Contract Cost
 0%
gravel and sand from all sidewalks and services found for the
ramps unsatisfactory respective
Clean Walls, Doors, Door Jambs, to Remove inspection of Contract Cost
 0%
All Soil and Markings services found for the
Clean Counter Tops and Sides to Remove  0% 100% inspection 15% of Total Refer to
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Soil and Markings weekly & follow-up Monthly 15.33
Clean and Disinfect Desk and Files/ Cabinet inspection of Contract Cost
 0%
Exteriors services found for the
Remove Dirt and Debris From Ceiling and inspection of Contract Cost
 0%
Lights services found for the
Strip and Reseal Floors with Non- Slip Finish  0%
Apply Non-Slip Finish to Floors  0%
Sweep, hose and clean around compactor, 100% inspection 15% of Total Refer to
 0%
service ramp and the entire loading dock weekly & follow-up Monthly 15.33
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area inspection of Contract Cost
dust all wood paneling 100% inspection 15% of Total Refer to
 0%
clean coffee table and chairs 100% inspection 15% of Total Refer to
 0%
Clean all directory boards 100% inspection 15% of Total Refer to
 0%
clean all metal at entrance and other areas of 100% inspection 15% of Total Refer to
lobby weekly & follow-up Monthly 15.33
 0%
spray buff floors in all areas of building to 100% inspection 15% of Total Refer to
remove black marks or scuff marks and  0% weekly & follow-up Monthly 15.33
restore floor finish inspection of Contract Cost
55 / 93
QUARTERLY
clean all light fixtures  0%
vacuum ceiling tiles adjacent to ceiling vents  0%
wash all exterior window glass-entire building  0%
Refer to
15.33
general Daily
requirements 100% inspection 15% of Total Refer to
ensure all rooms are presentable and trash weekly & follow-up Monthly 15.33
 0%
free inspection of Contract Cost
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Sweep Down Floors  0%
Empty Refuse Containers, Clean and Insert inspection of Contract Cost
 0%
New Plastic Liner services found for the
Clean Fly Traps  0%
ensure that glass doors are spotless  0%
empty waste receptacles, wash as needed
 0% inspection of Contract Cost
and return to original location
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waste receptacle liners must be replaced inspection of Contract Cost
 0%
with new liners services found for the
remove all liter, cans, papers, and other inspection of Contract Cost
 0%
containers marked TRASH services found for the
wash/clean desk tops (only if the desk tops inspection of Contract Cost
 0%
are cleared of paper) services found for the
clean glass desk tops to remove finger inspection of Contract Cost
 0%
smudges and soil services found for the
clean and sanitize telephone instruments  0%
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wipe and clean chairs and return to proper inspection of Contract Cost
 0%
place after cleaning services found for the
clean light switches and spot clean walls for inspection of Contract Cost
 0%
fingerprints services found for the
clean all door handles, frames and kick inspection of Contract Cost
 0%
plates services found for the
all waste material shall be removed from
each floor and delivered to the loading dock  0%
area and place properly in compactor
wet mop hard service floors of entire building
with a general-purpose product to ensure  0%
clean areas
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clean corners of rooms and around inspection of Contract Cost
 0%
telephone and electrical mounted plugs services found for the
vacuum and spot clean all heavy traffic areas weekly & follow-up Monthly 15.33
such as hallways, office, etc, of entire inspection of Contract Cost
 0%
building to remove daily stains and apply services found for the
anti-static spray (if required) unsatisfactory respective
dust mop resilient tile floor  0%
dust desks, desk accessories, chairs, and all inspection of Contract Cost
 0%
other office furniture services found for the
dust all surfaces up to a height of six(6) feet inspection of Contract Cost
 0%
using a treated duster services found for the
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dusting shall be accomplished by the
removal of soil from the area, not by moving  0%
it from one surface to another
WEEKLY
clean all glass partitions and ledges  0%
Clean Floor Drains  0%
Remove and Clean Air Duct Grills to Remove inspection of Contract Cost
 0%
All Soil and Markings services found for the
Clean Telephones  0% inspection of Contract Cost
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Clean Balconies, Ledges, etc.  0%
clean all window sills 100% inspection 15% of Total Refer to
 0%
wipe and clean top of shelves and files 100% inspection 15% of Total Refer to
cabinets weekly & follow-up Monthly 15.33
 0%
dust all areas to remove dust & cobwebs- inspection of Contract Cost
 0%
entire facility services found for the
Vacuum all carpeted areas-including all hard weekly & follow-up Monthly 15.33
reaching areas such as under counters, inspection of Contract Cost
 0%
under desk, under furniture and all nook and services found for the
crannies. unsatisfactory respective
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vacuum all fabric office furniture  0%
MONTHLY
clean/wash metal desk frames  0%
Dust walls, High Ledges and Moldings  0%
Dust/Clean Ceiling Vents  0%
Perform Special Cleaning as Required by As 100% inspection 15% of Total Refer to
HAAD Staff, Such as Alterations to the requeste weekly & follow-up Monthly 15.33
Building, Special Conferences or vents d by 0% inspection of Contract Cost
Cleanup Resulting from Toilet Floods, Water authorize services found for the
Pipe Breakage, Acts of Nature Such as d HAAD unsatisfactory respective
63 / 93
Earthquakes or Similar Occurrences staff (discrepancies) facility
wash all office core interior window glass- 100% inspection 15% of Total Refer to
entire facility (includes inside and outside of weekly & follow-up Monthly 15.33
glass at al elevator landings) inspection of Contract Cost
 0%
clean coat racks 100% inspection 15% of Total Refer to
 0%
wash file cabinets totally  0%
dust all surfaces over a height of six (6) feet  0%
spot wash hard permanent walls of entire inspection of Contract Cost
 0%
building services found for the
64 / 93
wash all heating and air conditioner supply
and return vents (ceiling, wall, floor, window  0%
units, etc)
shades dusted and/or washed in all areas of inspection of Contract Cost
 0%
building services found for the
QUARTERLY
treat wood panel walls with approved wood inspection of Contract Cost
 0%
polish-entire facility services found for the
remove all dirt and wax from all hard surface
floors and cove base by mopping or  0%
scrubbing with a detergent and wax remover
Rinse thoroughly and apply skid resistant 100% inspection 15% of Total Refer to
wax of a type recommended by the flooring weekly & follow-up Monthly 15.33
manufactures. When wax is dry, machine  0% inspection of Contract Cost
buff to a smooth sheen, even wet look. Use services found for the
only the strength of wax stripper needed and unsatisfactory respective
65 / 93
remove promptly and rinse to eliminate (discrepancies) facility
damage to floor tiles and adhesive
shampoo all carpets and walk-off mats, weekly & follow-up Monthly 15.33
including all hard reaching areas such as inspection of Contract Cost
 0%
under counters, under furniture and all nooks services found for the
and crannies (move carpet protectors) unsatisfactory respective
Shampoo areas such as corners that are Refer to
inaccessible, with manual scrubbing devices. 100% inspection 15% of Total 15.33
After shampooing and allowing sufficient weekly & follow-up Monthly
drying time, vacuum the carpet following a inspection of Contract Cost
 0%
pattern, which will give the carpet pile a services found for the
uniformed appearance. Use portable floor unsatisfactory respective
and carpet blowers/dryers to completely dry (discrepancies) facility
areas before traffic
remove carpet stains, completely vacuum, weekly & follow-up Monthly 15.33
shampoo using hot water extraction inspection of Contract Cost
 0%
equipment and supplies, and completely re- services found for the
vacuum all carpet unsatisfactory respective
Remove wash splatter, wax and dirt off of weekly & follow-up Monthly 15.33
cove base in all corridors and rooms. inspection of Contract Cost
 0%
Restore cove base to a polished services found for the
appearance. unsatisfactory respective
pile lift carpeting  0% weekly & follow-up Monthly 15.33
66 / 93
SEMI-ANNUAL
wash walls, doors, cove base of entire inspection of Contract Cost
 0%
building where wall covering permits services found for the
clean and wax all woodwork, wood paneling,
sound panels, wood benches and doors in all  0%
areas of the building
clean all light fixtures (fixtures with lens must inspection of Contract Cost
 0%
be cleaned inside and outside) services found for the
DAILY
Restrooms clean and disinfect toilets, including Continuo
0% inspection of Contract Cost
disinfection of both sides of toilet seats usly
67 / 93
Continuo inspection of Contract Cost
clean and disinfect urinals 0%
usly services found for the
floors swept and wet-mopped and disinfected 0%
partitions cleaned and disinfected (removing Continuo inspection of Contract Cost
0%
all writing & drawings) usly services found for the
toilet paper restocked 0%
seat covers restocked (where applicable) 0%
68 / 93
paper towel and soap dispenser cleaned and Continuo inspection of Contract Cost
0%
replenished usly services found for the
refill feminine hygiene machines 0%
empty and clean sanitary napkin disposal Continuo inspection of Contract Cost
0%
and replace liner with new liner usly services found for the
sinks and mirrors cleaned and disinfected 0%
urinal partitions and walls spot cleaned and Continuo inspection of Contract Cost
0%
disinfected usly services found for the
showers completely cleaned and then Continuo 0% 100% inspection 15% of Total Refer to
69 / 93
disinfected usly weekly & follow-up Monthly 15.33
dispensers, counters and cabinets cleaned Continuo inspection of Contract Cost
0%
and disinfected usly services found for the
clean, disinfect and deodorize all restroom Continuo inspection of Contract Cost
0%
entry area walls and doors usly services found for the
Clean and disinfect surfaces touched by
hands (e.g. door knobs, light switches, 0%
handle, etc.)
clean and polish all chrome faucets and Continuo inspection of Contract Cost
0%
fixtures usly services found for the
Control and remove standing moisture from Continuo 100% inspection 15% of Total Refer to
0%
floor and bathroom surfaces in a timely usly weekly & follow-up Monthly 15.33
70 / 93
manner. inspection of Contract Cost
Check function of all dispensers and fixtures
in all restrooms. Report maintenance 0%
problems to Building Operations immediately
report any maintenance issues 0%
empty trash and replace liners as needed 0%
WEEKLY
all floor drains flushed with one(1) gallon of 100% inspection 15% of Total Refer to
disinfectant detergent weekly & follow-up Monthly 15.33
 0%
71 / 93
MONTHLY
Completely wash and scrub walls and floors  0%
Clean all heating and air conditioner supply inspection of Contract Cost
 0%
and return vents (ceiling, wall, floor, etc.) services found for the
QUARTERLY
sealer applied to restroom floors, locker inspection of Contract Cost
 0%
floors, and wall tiles services found for the
DAILY
Clean and sanitize surfaces in food 100% inspection 15% of Total Refer to
Meeting rooms, preparation and consumption areas on a weekly & follow-up Monthly 15.33
Dining areas daily basis or as required to protect human inspection of Contract Cost
 0%
and Café health. Clean and sanitize surfaces of sinks, services found for the
table tops, countertops, outside surfaces of unsatisfactory respective
appliances (refrigerators, microwave ovens, (discrepancies) facility
72 / 93
coffee makers, etc.) and trash receptacles.
Mineral and calcium deposits will not be
accepted.
Remove aluminum, plastic and glass and weekly & follow-up Monthly 15.33
deliver recyclables to proper dumpster or inspection of Contract Cost
 0%
other designated container in the loading services found for the
dock area unsatisfactory respective
clean and sanitize surfaces that hands touch
(e.g. faucet handles, drinking fountains,  0%
cafeteria lines)
buff resilient tile floors; remove black marks inspection of Contract Cost
 0%
and scuff marks services found for the
equip waste containers likely to collect food
waste with a cover, and empty once per day  0%
or when full; clean and sanitize
wipe all cabinet doors  0%
73 / 93

mop spills as needed  0%
wipe out all microwaves  0%
wash vending machines  0%
straighten vending supplies  0%
empty trash and replace liners as needed  0%
74 / 93
refill paper towels  0%
refill soap dispenser  0%
wipe all counter tops and booth tables  0%
DAILY
Marker boards (chalkboards) shall be
Miscellaneous cleaned, IF CLEARED, according to  0%
Requirements manufacturer's specifications
Board erasers shall be cleaned by vacuum 100% inspection 15% of Total Refer to
 0%
equipment weekly & follow-up Monthly 15.33
75 / 93
clean, disinfect and deodorize table surface inspection of Contract Cost
 0%
in break rooms, public areas, and hallways services found for the
clean disinfect all public counters in all inspection of Contract Cost
 0%
offices services found for the
dust all Security desks  0%
Sweep and/or Dust Stairs, Landings and inspection of Contract Cost
 0%
Handrails services found for the
Clean cleaning/housekeeping/janitorial
 0% weekly & follow-up Monthly 15.33
Closets and Keep Orderly
76 / 93
Sweep, Damp Mop and Buff All Entrances inspection of Contract Cost
 0%
and Hallways services found for the
MONTHLY
vacuum all office upholstered furniture  0%
strip, apply finish and buff resilient tile floor  0%
QUARTERLY
clean inside of all fire extinguisher cabinets
 0% inspection of Contract Cost
(entire building)
77 / 93
lift chair pads and vacuum or clean as inspection of Contract Cost
 0%
needed services found for the
shampoo all fabric office furniture  0%
DAILY
stairwells swept and damp-mopped  0%
Stairwell 100% inspection 15% of Total Refer to
Requirements weekly & follow-up Monthly 15.33
stairwells vacuumed and spot clean all inspection of Contract Cost
 0%
carpeted areas services found for the
stairwell wall (spot washed)  0% weekly & follow-up Monthly 15.33
78 / 93
handrails and glass wall dusted and inspection of Contract Cost
 0%
maintained free of hand prints, etc services found for the
WEEKLY (top to bottom)

dust ceilings, wall and corners to remove cob inspection of Contract Cost
 0%
webs services found for the
QUARTERLY
Carpeted stair steps and landing deep inspection of Contract Cost
 0%
cleaned (Extract, Bonnet, Shampoo, etc.) services found for the
DAILY
Elevator Cleaning all interior surfaces of passenger 100% inspection 15% of Total Refer to
Requirements and service elevators shall be done as often  0% weekly & follow-up Monthly 15.33
as necessary to maintain them in a polished, inspection of Contract Cost
79 / 93
presentable appearance at all times. services found for the
Schedule taking elevator "out of service" with unsatisfactory respective
the Services Section. All cleaning is in LOCK (discrepancies) facility
OFF with key position.
ensure that elevator lobbies are presentable inspection of Contract Cost
 0%
and trash free services found for the
clean glass in scenic elevators  0%
clean and disinfect inside and outside doors, inspection of Contract Cost
 0%
walls, ceiling panels, and selector panels services found for the
all chrome to be highly polished with no inspection of Contract Cost
 0%
streaks services found for the
tile or hard floors swept and damp-mopped  0% weekly & follow-up Monthly 15.33
80 / 93
carpeted floors vacuumed and spot cleaned  0%
elevator door guide tracks cleaned  0%
clean light fixtures  0%
wipe stainless steel to remove finger prints  0%
MONTHLY
light fixtures cleaned, including all ceiling  0% 100% inspection 15% of Total Refer to
81 / 93
panels and selector panels (Service weekly & follow-up Monthly 15.33
Elevators) inspection of Contract Cost
QUARTERLY
wipe and polish walls with non-oily or greasy inspection of Contract Cost
 0%
polish services found for the
Carpeted floors deep cleaned (Extract, inspection of Contract Cost
 0%
Bonnet, Shampoo, etc.) services found for the
tile or hard floors striped and refinished  0%
Mechanical, 100% inspection 15% of Total Refer to

electrical, weekly & follow-up Monthly 15.33
AS NEEDED OR AS DIRECTED 0%
telephone inspection of Contract Cost
switching, UPS services found for the
82 / 93
and computer unsatisfactory respective
room (discrepancies) facility
DAILY
segregate and recycle all waste items from Refer to
cleaning operations, including paper, glass, 100% inspection 15% of Total 15.33
plastics cardboard, other packaging weekly & follow-up Monthly
materials, empty chemical containers, and inspection of Contract Cost
 0%
worn equipment that are acceptable for services found for the
recycling in the community. Coordinate with unsatisfactory respective
Services Section for location and procedures (discrepancies) facility
for collecting recyclables.
empty Recycle Receptacles and return to 100% inspection 15% of Total Refer to
original location -Recycle Receptacle weekly & follow-up Monthly 15.33
materials shall not be mixed with the waste inspection of Contract Cost
 0%
receptacle materials services found for the
Recycling unsatisfactory respective
empty waste from paper shredders (this 100% inspection 15% of Total Refer to
waste is recyclable and shall be placed into weekly & follow-up Monthly 15.33
the marked recycling containers) inspection of Contract Cost
 0%
empty recycling receptacle at each desk, 100% inspection 15% of Total Refer to
mail stop area into separate container for weekly & follow-up Monthly 15.33
recycling inspection of Contract Cost
 0%
83 / 93
deliver recyclables to proper dumpster or 100% inspection 15% of Total Refer to
other designated container in the loading weekly & follow-up Monthly 15.33
dock area (use bailer to bail all recycled inspection of Contract Cost
 0%
cardboard ) services found for the
Inspection At all times, the supervisor shall inspect all building and ground areas to ensure that all work is completed
and that all necessary doors are locked and that all lights are turned off. Refer to Annex 3.
84 / 93
ANNEX 2
BUILDING INSPECTION
SAMPLE SCHEDULED [ ]
BUILDING INSPECTION FOLLOW-
UP [ ]
BUILDING: _______________________ CONTRACTOR:

______________________
MONITOR: ________________________ DATE: _____________ TIME:

__________
DAILY PERFORMANCE LEVEL

COMMENTS
OFFICES A U
- All non-carpeted floor areas swept

And/or damp mopped [ ] [ ]
_______
- Walls and doors cleaned [ ] [ ]
_______
- Ledge, furniture, fittings and
Telephones cleaned [ ] [ ]
_______
- Trash cans emptied and cleaned [ ] [ ]
_______
- Door glass and frame cleaned [ ] [ ]
_______
- Furniture dusted [ ] [ ]
_______
- Cabinet and Shelves dusted [ ] [ ]
_______
- Desk drawer and file cabinets cleaned [ ] [ ]
_______
- Beneath Desk file dusted [ ] [ ]
_______
- Desktops washed and polished [ ] [ ]
_______
- Door knobs, kick plates and threshold
Plates cleaned [ ] [ ]
_______
RESTROOMS
- Fixture and chromes fittings cleaned [ ] [ ]
_______
- Dispensers filled with supplies [ ] [ ]
_______
85 / 93
- Walls, Showers, partitions and
Doors cleaned [ ] [ ]
_______
- Face basins cleaned around and
Underneath [ ] [ ]
_______
- Basin and floor drains free of
Build up, spots and stain [ ] [ ]
_______
- Traps and pipes free of sludge [ ] [ ]
_______
- Mirrors, kick plates, push plates
Clean and polished [ ] [ ]
_______
- Toilets, toilet seats and urinals
Cleaned and sanitized [ ] [ ]
_______
- Trash cans emptied and clean liners [ ] [ ]
_______
- Ceiling vents and louvers dusted [ ] [ ]
_______
- Floor scrubbed [ ] [ ]
_______
- Urinals, basins, showers, toilet
Seats and paper fittings cleaned [ ] [ ]
_______
- Floor clean [ ] [ ]
_______
- Mirrors and fixtures cleaned [ ] [ ]
_______
- Walls, doors and partitions cleaned [ ] [ ]
_______
- Soap, towels, toilet tissue and
Seat covers supplied [ ] [ ]
_______
- Ceiling and lights cleaned [ ] [ ]
_______
SAMPLE SCHEDULED [ ]
BUILDING INSPECTION FOLLOW-UP
[ ]
BUILDING: _______________________________ CONTRACTOR:

___________________
86 / 93
MONITOR: _________________________ DATE: _____________ TIME:
____________
DAILY PERFORMANCE LEVEL

COMMENTS
RECEPTION, CORRIDORS AND LOBBY

- Floor clean [ ] [ ]
_______
- Walls, doors, door jambs clean [ ] [ ]
_______
- Photo sink exterior clean [ ] [ ]
_______
- Sinks and tubs clean [ ] [ ]
_______
- Counter and tops clean [ ] [ ]
_______
- Counter sides clean [ ] [ ]
_______
- Fingerprint tables clean [ ] [ ]
_______
- Metal kick plates, rails, panels,
Walls, corner covers, door plates
And handles cleaned polished [ ] [ ]
_______
- Wheels and frames of portable
Equipment clean [ ] [ ]
_______
- Desk, files and cabinet exteriors clean [ ] [ ]
_______
- Ceiling and lights clean [ ] [ ]
_______
LOADING DOK
- Dock floor washed [ ] [ ]
_______
- Walls clean [ ] [ ]
_______
C N/C
1. STAFF WEARING UNIFORM AND I.D. BADGE [ ] [ ]

_______
2. STAFF SEEMS WELL ORIENTED TO JOB [ ] [ ]
_______
3. STAFF SPEAKS AND UNDERSTANDS ENGLISH [ ] [ ]
_______
87 / 93
4. TRAINNINGH PROGRAM FOR EMPLOYEES [ ] [ ]
_______
5. COMPETENT SUPERVISORY STAFF [ ] [ ]
_______
6. FOLLOW-UP ON COMPLAINTS/REQUESTS [ ] [ ]
_______
A = ACCEPTABLE U = UNACCEPTABLE C = COMPLIANCE N/C = NON-

COMPLIANCE
88 / 93
ANNEX 3
CONTRACT DISCREPANCY REPORT
TO:
FROM:
DATES: Prepared: ________________
Returned by Contractor: ________________
Action Completed: ________________
DISCREPANCY
PROBLEMS:
________________________________________________________________
________________________________________________________________
__________________________
_______________________________ _____________________
Signature of HAAD Representative Date
CONTRACTOR RESPONSE (Cause and Corrective Action):

________________________________________
__________________________________ _____________________
Signature of Contractor Representative Date
HAAD EVALUATION OF CONTRACTOR RESPONSE:
_________________________________ _____________________
Signature of HAAD Representative Date
HAAD ACTIONS:
_______________________
_____________________________
89 / 93
________________________________________________________________
_____________
________________________________________________________________
_____________
CONTRACTOR NOTIFIED OF ACTION:

HAAD Representative’s Signature and Date
_________________________________________________
Contractor Representative’s Signature and Date
_________________________________________________
90 / 93
Annex 4
Approved Product List
EQUIPMENTS
TYPE MANUFACTURER PRODUCT/MODEL
Carpet / Upholstery Cleaner
Degreaser
Floor Cleaner
Floor Finish US, Canada, UK, European or
Floor Stripper Japan Made only
No Touch / Hand Free
Automatic Paper Towel
Dispenser
SUPPLIES
TYPE MANUFACTURER PRODUCT/MODEL
Heavy Duty Cleaner
Neutral Cleaner
Restroom / Washroom Cleaner US, Canada, UK, European or
Tile / Grout Cleaner Japan Made only
Window / Glass Cleaner
General Purpose Cleaner
A-Folded Towel Paper
B-Toilet Roll
C-Paper Towel Roll for the No Soft, High quality
D-Touch / Hand Free
Automatic machine
E-Paper-Seat Covers
F-Hand Soap
Sterilizer Dettol or equivalent
Facial Tissue Paper Box with
Fine or equivalent
HAAD Name and Logo printed
Lotus or equivalent
Note: the suppliers must provide samples and catalogues with technical offer.
Products: A, B, C, D, E, F has to match with the current equipments/Machines in

HAAD.
91 / 93
Annex 5
Evaluation Criteria and scores
Evaluation Factors Max Score

40
Understand the Service Requirements and the Scope of work Mentioned in this RfP
25
Bidder’s Strong and demonstrated background and experience on projects of similar
nature, including references inputs and/or feedbacks
20
Availability of sufficient and capable personnel with required skills and experience
15
Quality of the proposed work plan
Overall total Score 100

Only proposals with average scores of at least 60 points qualify for the financial
evaluation
92 / 93
Annex 6
PRICING SCHEDULES
FACILITY MONTHLY CONTRACT PRICE ANNUAL CONTRACT PRICE
HEALTH AUTHORITY – ABU DHABI AED ------- AED --------

Airport Road
Beside Abu Dhabi Courts
HOURLY RATES SERVICES
Billable Hourly Rates* @ AED ------
*Hourly Rate for Emergency or Extended Services as required and requested by the HAAD.
The Billable Hourly Rate shall be the entire cost to HAAD for such services.
93 / 93

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REQUEST FOR PROPOSALS

CLEANING/HOUSEKEEPING/JANITORIAL SERVICES & Pest

Bid issue date: 28/01/2013

CONTENTS OF THE REQUEST FOR PROPOSALERROR! BOOKMARK NOT DEFINED.

Government Government of Abu Dhabi.

Article 1.Tender process deadlines

Deadline for requesting any clarifications from the 17/02/2013

Last date on which clarifications are issued by the Health 20/02/2013

Deadline for submission of proposals 27/02/2013

Terms for attending the Public Bid opening session:

Article 3.Submission of Proposals

Proposals must be submitted either by recorded delivery (official postal service) or

Mr. Sultan Al Marzouqi

The outer envelope should carry the following information:

a) The address for submission of proposal indicated above;

b) The reference code of the bid to which the bidder is responding

c) The name of the bidder.

1.1. Technical offer

The Technical offer must include the following documents:

Document Title Check list Y/N

Table of contents , including page numbers

Full contact details of the key person in the company in case of

*Letter of Submission on the contractor letterhead signed and

*An executive summary / work Plan, demonstrating the bidder’s

Audited financial statement for the past years

Unconditional Bid bond

Copy of valid trade license / legal registration, Documents/

Business references from different clients that shows that the

The Financial offer must be presented as an amount in U.A.E currency (DHS),

 Payments under this contract will be made in U.A.E currency (DHS).

 Soft Copy (CD) of financial offer and Annex IIIIII.

Article 5.Bid Bond

Article 6.Performance Bond

Article 7.RFP Terms and Conditions

Article 10. Inquiries

Contact name Ashraf Al-barasy

Any clarification to be issued by the Contracting Authority will be communicated in

Article 11. Alteration of Proposal

Article 12. Bidder Responsibility

Article 13. Eligible Bidder

Bidder considered eligible to submit proposal is defined as the entity /organization

Article 14. Costs for preparing proposals

Article 16. Evaluation of proposals

 The weight of the technical factors = 60%

A) Technical Evaluation of Bids

Upon completion of the technical evaluation, the financial offers of those

Article 17. Amendments

During the proposal submission period, if the Contracting Authority decides

Article 18. Confidentiality

Article 19. Ownership of Proposals

Article 21. Signature of the contract(s)

Article 22. Governing Law and Language

Article 1 - General background and HAAD objectives

Article 3 - Capabilities of selected bidder:

The selected bidder is expected to possess the following capabilities as a minimum:

Article 4 Project Management

It is the responsibility of each bidder before submitting a proposal:

1.3 CLEANING REQUIREMENTS: The specific cleaning requirements

1.4 AREA INCLUDED IN THE CONTRACT: It is expressly understood by the

1.5 AREA EXCLUDED FROM THE CONTRACT: No work is required in

1.6 LABOR HOURS: Contractor shall guarantee a minimum of labor hours,

2.1 CONTRACTOR FURNISHED CLEANING SUPPLY AND PRODUCT

1. THE HAAD REQUIRES A SUPERVISOR, ON SITE, FOR ALL SITES SATURDAY

MONITOR: ____________ DATE: _ TIME: