MIS

HOTEL MANAGEMENT SYSTEM

BY JYOTINDRA ZAVERI (COMPUTER ENGINEER, GERMANY) IT CONSULTANT.SINCE 1975

Prof. Zaveri

HOTEL MANAGEMENT SYSTEM

HOTELS
TAJ OBEROI HOLIDAY INN SUN & SAND

Prof. Zaveri

HOTEL MANAGEMENT SYSTEM

SOFTWARE FOR HOTELS

SCOPE
FRONT OFFICE
ROOM RESERVATION CHECK IN / CHECK OUT PROCEDURE

BACK OFFICE
ACCOUNTING
GUEST (CLIENT) LEDGER

EXPENSE TRACKING HOUSE KEEPING REPORTS

Beijing alone has as many hotel rooms as the whole of India
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HOTEL ERP MODULES

1. Front Office Management 2. Room Management 3. House Keeping 4. Restaurants 5. Kitchens 6. Banquets / Conference 7. Back Office (Accounting Packages)
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HOTEL ERP MODULES

8. Stores Management 9. Offers and Schemes 10. Vendors and Purchases Management Systems 11. Customer Relationship Management 12. Web Based Management Software including Reservations 13. Payroll
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MANAGEMENT INFORMATION SYSTEM FOR HOSPITALITY BUSINESS

MODULES
ROOM AVAILABILITY STATUS
BACK OFFICE

RESERVATION CHART

ACCOUNTS INTEGRATION

CHECK IN
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Hospitality industry
Also popularly known as Property management software For business management of Hotel / Motel / property management / club
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HOUSEKEEPING
Resource planning Material and Peolpe requried for cleaning, etc. Staff management / Shifts Cleaning managemnet Status reporting to front desk

Prof. Zaveri

HOTEL MANAGEMENT SYSTEM

MAIN STREET HOTEL

RESERVATION CHART
BOOKING FOR A GIVEN PERIOD
FROM DATE AND TO DATE

LINKED WITH CHECK-IN MODULE FOR EFFICIENT CHECK-IN

Prof. Zaveri

HOTEL MANAGEMENT SYSTEM

ADVANCE ROOM RESERVATION

To record reservation MIS is used User can enter guest information and room and rates for a guest. The list of rooms available is given to desk clerk Money received information is stored in the system
Towards advance reservation Against bill
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ROOM RESERVATION DATA ENTRY

NAME AND ADDRESS IS CAPTURED IDENTIFICATION INFORMATION STAY INFORMATION
FROM AND TO DATE

ROOM RATE SERVICE TAX

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HOTEL MANAGEMENT SYSTEM

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CHECK-IN TRANSACTION
Transactions for group or individual check-in are just few mouse clicks away The user can do group check in using the hotel management software The user can see output as a summary
Double click to zoom-in or drilldown to get more details
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CHECK IN PROCEDURE AT THE FRONT DESK

Prof. Zaveri

HOTEL IN OR GROUP INDIVIDUAL CHECKMANAGEMENT SYSTEM CHECK IN

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GATE KEEPER / CARE TAKER

Lost and found
Register Delivery

Phonebook
In-house use

Pick up Baggage service

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AUDIT TRAIL
WHAT IS AUDIT TRAIL?
SOFTWARE WILL CAPTURE USERS INFORMATION AUTOMATICALLY FROM LOGIN ID AND SECRET PASSWORD

PURPOSE
MANAGEMENT WILL KNOW
WHO ENTERED? WHEN THE TRANSACTION WAS SAVED? WHO PRINTED?

FULL ACCOUNTABILITY

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POS = Point of sale Room charging at the POS

Charge to my room Entire bill Partially On-line entry No danger of missing entries at check-out (while preparing bill) Lookup guests and room status from POS Use Room key for swipe or enter room number Setup Limits for Room charges Charge to Conference reservations directly

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MULTICURRENCY
TOURISTS GUESTS or BUSINESS GUESTS ARRIVES FROM DIFFERENT COUNTRIES COUNTRY / CURRENCY MASTER STORES THE CONVERSION RATE MONEY RECEIVED BY: CASH, CREDIT CARD /DEBIT CARD, CHEQUE
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Hospitality industry is now using IT to manage their business more efficiently

Everyday, a large number of hoteliers receives a MIS reports on occupancy and prevailing room rates
Own hotel as well as of the competing hotel

Getting online real time information is very important It is important to know how we are faring, equal, or better than competition
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Hotels form cartel based on MIS

E.g. Hospitality groups in Dubai and Kuwait follow cartelization Over 70% of a hotels business is based on contracted rates Average room rate adjusted on the basis of information sharing Deciding room rates together prevents tour operators from playing one hotel against another
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GOAL IS TO SATISFY EVERY CUSTOMER, CALLED GUEST

HOW MAY WE BE OF ASSISTANCE ?

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BEST MIS IN HOTEL SERVICE

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HOTEL MANAGEMENT SYSTEM

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THE LUXURY INSTITUTE NAMES THE RITZ-CARLTON HOTEL COMPANY NO. 1 LUXURY SERVICES BRAND

Access to personalized information about customer empowers service provider to serve better E.g. Hotel RITZ CARLTON targets its services to business executives
Database of 2,40,000 repeat customers with their likes / dislikes The hotel guests gets highly individual service automatically without asking

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HOTEL MANAGEMENT SYSTEM

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INTEGRATED POINT-OF-SALE

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SUMMARY: DATA FLOW

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CRM case study for Hotel

Missing towel story. View the video lecture of Prof. Zaveri discussing how a small thing, like a missing towel is taken seriously by the professional management in the hospitality industry. Learn from this lecture how management software can help recording every minute details of the customer (called guest). This PowerPoint Presentation and the video lecture are kept side-by-side on his e-Learning web site for your convenience http://www.dnserp.com/hotel_erp.htm
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THANKS

PRESENTATION BY

PROF. JYOTINDRA ZAVERI

email j.zaveri@dnserp.com www.dnserp.com

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