PERSONAL IN CHARGE

U.P.A : FRONT OFFICE DEPARTMENT

CLASS : DIK III/ 3A, 2A, 1A
WEEK : III
PERIODE : March 11th – March 15th,2019
T.O.D : 1. Riki Nelson, M. Pd
2. Muhammad Rian Ahdian Morena SE.
2. M Taslim, S.Pd, M.Pd
3. Dani Hadian, S.E

SUPERVISORS : 1. Supervisor Front Office

 Ariani Rahmadhani
 Mella Pujiani
 M. Fityanul Hakim
2. Supervisor Butler
 Desriani Eka Safitri
 Merri Septini
 Moh. Alfin Luberizky
 Riki Fahrezi
3. Supervisor Linen & Laundry
 Dadang Prayitno
 Peggy Laska Amanda
 Seny Pebriana
4. Supervisor Housekepping Room
 Aptriani Tarmizi
 Indra Juliansyah
 Parlin Tua Saragih
 Rois Romalda
5. Supervisor Housekepping Public Area
 Sahri Ramadhan
 Suci Mahera
 Yuli Anggraini
6. Supervisor Store
 Friska Verginia
 Mia Dana Syahputri
 Raemond Chrisdiantono
 Rida Erlita
 WORKING PROGRAM

PROGRAM : 1. Know about front office and section under front office
2.Know about all forms used in front office and for how to fill it
3. For Basic Juniors:
- Capable to use spelling board
- Capable to handle direct reservation and message
- Capable to explain about General Information
4. For Basic Senior:
- Capable to handle reservation and message by phone and check in
- Know about complain and SOP to handle it
- Capable to explain about General Information
5. Make sure to show best appearance in front office
6. English day in Tuesday and Thursday
7. Giving the knowledge about Poltekpar; like Vision, Mission, and the
meaning of POLTEKPAR’S logo

DESCRIPTION : 1. Supervisor explain about front office and section under front office
2. Supervisor explain about jobdescription and standard grooming for
FO
3. Supervisor explain about spelling board and how to pronounce it
4. Supervisor explain about SOP handling reservation and message
direct and by phone
5. Supervisor explain about SOP check in and complain

OBJECTIVES: 1. BasicJuniors in FO are able to handle reservation and message direct

and by phone
2. Basic Juniors in FO are fluently able in spelling board
3. BasicSeniors in FO are able to handle reservation and messages
direct and by phone, handle check in and comprehend about
complain (SOP)
4.All craft in FO are able to show the best performance
 WORKING ACTIVITIES

DAY/DATE TIME DESCRIPTION

Monday, March 11, 2019 07.00 − 07.30 Opening briefing with all manager,
10.00 − 10.30 supervisor, basic senior and basic
junior and preparing all form which
are needed for operational.

Introduction and explaining definition

07.30 − 08.30 about front office, job desk, and
10.30 − 11.30 explaining about spelling board.
Review about section under front
Office
.

Explaining about section under front

08.30 − 12.00 office, handling reservation direct.
11.30 − 15.00 Review handling direct reservation,
and explain about reservation and
message by phone

12.00 − 13.00 Break

15.00 − 16.00

Evaluating and reviewing all

13.00 − 14.15 knowledge that has been given.
16.00 − 17.15 Giving crafts task about General
Information.

14.15 − 14.30 Replacing all form that has been used

17.15 − 17.30 in operational.

14.30 − 15.00 Closing briefing

17.30 − 18.00

Tuesday, March 12, 2019 07.00 − 07.30 Opening briefing with all manager,
10.00 − 10.30 supervisor, basic senior, and basic
junior , preparing all form which are
needed for all operation.
 Review all knowledge that has been
07.30 − 08.30 given.Giving knowledge about check
10.30 − 11.30 in SOP and complain, also SOP to
handle it

08.30 − 12.00 Explaining about handling direct

11.30 − 15.00 reservation and practicing. Practicing
handle check in and handle complain

13.00 − 14.00 All Basic Junior Perform Training

12.00 − 13.00 Break

15.00 − 16.00

13.00 − 14.15 Practicing how to explain the general

16.00 − 17.15 information to the guest. Reviewieng
all the knowledges.

14.15 − 14.30 Replacing all form that has been used

17.15 − 17.30 in operational.

Wednesday, March 13, 2019 14.30 − 15.00 Closing briefing

17.30 − 18.00

Opening briefing with all manager,

07.00 − 07.30 supervisor, basic senior, and basic
10.00 − 10.30 junior , preparing all form which are
needed for all operation.

07.30 − 08.30 Giving knowledge about front office

10.30 − 11.30

Review handling direct reservation

08.30 − 12.00 and introduction about reservation by
11.30 − 15.00 phone and handling messages. Review
handlingcheck in, and handle
complain

13.00 − 14.00 All Basic Senior Perform Training

 12.00 − 13.00 Break
15.00 − 16.00

13.00 − 14.15 Evaluation and reviewing all

16.00 − 17.15 knowledge that has been given.

14.15 − 14.30 Replacing all form that has been used

17.15 − 17.30 in operational.

14.30 − 15.00 Closing briefing

17.30 − 18.00

Thursday, March 14, 2019 07.00 − 07.30 Opening briefing with all manager,
10.00 − 10.30 supervisor, basic senior, and basic
junior , preparing all form which are
needed for all operation.

07.30 − 08.30 Reviewing all knowledge that has

10.30 − 11.30 been given.

08.30 − 12.00 Review handling direct reservation

11.30 − 15.00 and explaining about reservation by
phone and handling messages. Review
handling check in and complain.

13.00 − 14.00 All Supervisor Perform Training

12.00 − 13.00 Break

15.00 − 16.00

13.00 − 14.15
Evaluation and reviewing all
16.00 − 17.15 knowledge that has been given.

14.15 − 14.30
Replacing all form that has been used
17.15 − 17.30 in operational.

14.30 − 15.00
Closing briefing
17.30 − 18.00
Friday, March 15, 2019 07.00 − 07.30 Opening briefing with all manager,
supervisor, basic senior, and basic
junior , preparing all form which are
needed for all operation.

07.30 − 09.30 Reviewing all knowledge that has

been given.

09.30 − 11.00 Practicing before final simulation for

all basic senior.

11.00 − 12.00 Final Simulation Test (Practice)

11.45 − 13.30 Break

13.30 − 15.30 Final Simulation Test (Writing &

Interview)

15.15 − 15.30 Replacing all form that has been used.

15.30 Closing briefing and Announcing best

craft of the week
 WORKING SCHEDULE

U.P.A : FRONT OFFICE DEPARTMENT

PERIODE : March 11th – March 15th,2019
CLASS : DIK III/ 3A, 2A, 1A

NAME CLASS LEVEL MON TUE WED THU FRI

Ariani Rahmadhani DIK III/3A SUPERVISOR MD MD M M M
Mella Pujiani DIK III/3A SUPERVISOR MD M MD MD M
M. Fityanul Hakim DIK III/3A SUPERVISOR M MD MD M M

Ahmad Irawan DIK III/2A BASIC SENIOR M M MD MD M

Citra Putri M. DIK III/2A BASIC SENIOR M MD MD M M
Septa Kusuma W. DIK III/2A BASIC SENIOR MD M M MD M
Tiara Malinda DIK III/2A BASIC SENIOR MD MD M M M

Khesi Rangesta DIK III/1A BASIC JUNIOR MD M M MD M

Satria Anggara DIK III/1A BASIC JUNIOR M MD MD M M
Zahiya wulandari DIK III/1A BASIC JUNIOR M M MD MD M

REMARKS : -Don’t miss any item

-Always well groom
-Arrive on time

MORNING :07.00 – 15.00

MIDDLE :10.00 – 18.00

Prepared by, Approved by,

MELLA PUJIANI MUHAMMAD RIAN AHDIAN MODENA, SE

Front Office Supervisor Teach On Duty