Service Manual ML-551x 651x Ver1.3 111104 PDF

Service Manual
Mono Laser Printer

ML-551x/651x Series
1. Speed 5. Memory
• ML-551x series : 55 ppm in Letter • 256 MB default
The keynote of Product
• ML-651x series : 65 ppm in Letter • 256 MB / 512 MB (Optional Memory)
2. Printing Resolution 6. Interfaces

• Max. 1200x1200 dpi effective output • One USB port, Two USB Host Port
• 1 GB Ethernet
3. Processor • One IEEE 802.11 b,g,n wireless LAN (Optional)
• SPGPV4 700 Mhz
7. Various optional units
4. Printer Language Emulations • Finisher, Mailbox, SCF, HCF, HDD etc.
• PCL, PS3
GSPN (Global Service Partner Network)
North America : service.samsungportal.com

Latin America : latin.samsungportal.com
CIS : cis.samsungportal.com
Europe : europe.samsungportal.com
China : china.samsungportal.com ⓒ Samsung Electronics Co.,Ltd. April. 2010
Asia : asia.samsungportal.com Printed in Korea.
Mideast & Africa : mea.samsungportal.com VERSION NO. : 1.00 CODE : 5510-00000E
Contents
chapter 1 Precautions
1.1 Safety Warning …………………………………………………… 1-1
1.2 Caution for safety ………………………………………………… 1-2
1.2.1 Toxic material ………………………………………………… 1-2
1.2.2 Electric Shock and Fire Safety Precautions ……………… 1-2
1.2.3 Handling Precautions ……………………………………… 1-3
1.2.4 Assembly / Disassembly Precautions ……………………… 1-3
1.2.5 Disregarding this warning may cause bodily injury ……… 1-4
1.3 ESD Precautions ………………………………………………… 1-5
chapter 2 Product specifications and descriptions

2.1 Specifications …………………………………………………… 2-1
2.1.1 Product Overview …………………………………………… 2-1
2.1.2 Specifications………………………………………………… 2-2
2.1.3 Model Comparion Table …………………………………… 2-12
2.2 Product Description ……………………………………………… 2-13
2.2.1 Product Configuration ……………………………………… 2-13
2.2.2 Front View …………………………………………………… 2-14
2.2.3 Rear View …………………………………………………… 2-15
2.2.4 Paper Path …………………………………………………… 2-16
2.2.5 System Layout ……………………………………………… 2-18
2.2.6 Hardware Configuration …………………………………… 2-25
2.2.7 Finisher ……………………………………………………… 2-39
2.2.8 Mail Box ……………………………………………………… 2-43
chapter 3 Replacement procedure

3.1 General precautions on disassembly ………………………… 3-1
3.2 Screws used in the printer ……………………………………… 3-2
Contents
3.3 Replacing the maintenance parts ……………………………… 3-4

3.3.1 Fuser unit …………………………………………………… 3-4
3.3.2 Pick up/Retard/Forward roller ……………………………… 3-5
3.3.3 Transfer roller………………………………………………… 3-6
3.4 Replacing the main svc part …………………………………… 3-7
3.4.1 Cover ………………………………………………………… 3-7
3.4.2 Video controller ……………………………………………… 3-11
3.4.3 Engine controller …………………………………………… 3-11
3.4.4 Main drive unit ……………………………………………… 3-12
3.4.5 Feed drive unit ……………………………………………… 3-13
3.4.6 Fuser drive unit ……………………………………………… 3-14
3.4.7 Duplex drive unit …………………………………………… 3-16
3.4.8 Lift motor……………………………………………………… 3-16
3.4.9 Fuser Release drive unit …………………………………… 3-17
3.4.10 Fuser drive board unit …………………………………… 3-18
3.4.11 LSU Fan …………………………………………………… 3-19
3.4.12 LSU ………………………………………………………… 3-19
3.4.13 Exit unit …………………………………………………… 3-20
3.4.14 Frame terminal …………………………………………… 3-22
3.4.15 WTB pipe unit ……………………………………………… 3-22
3.4.16 SMPS/ HVPS board ……………………………………… 3-23
3.4.17 Frame shaft ………………………………………………… 3-25
3.4.18 Regi. unit …………………………………………………… 3-26
3.4.19 Regi. actuator ……………………………………………… 3-27
3.4.20 Eraser lamp ………………………………………………… 3-27
3.4.21 External temperature sensor ……………………………… 3-28
3.5 Finisher …………………………………………………………… 3-29
3.5.1 Cover ………………………………………………………… 3-29
3.5.2 Stapler Assy ………………………………………………… 3-30
3.5.3 Safety Sensor ……………………………………………… 3-33
3.5.4 Temper Assy ………………………………………………… 3-31
3.5.5 Finisher Main Board ………………………………………… 3-33
3.5.6 Diverter Assy ………………………………………………… 3-33
3.5.7 Exit Motor …………………………………………………… 3-34
Contents
3.3.8 Stacker Motor ……………………………………………… 3-35

3.6 Mail Box …………………………………………………………… 3-36
chapter 4 Alignment and Troubleshooting

4.1 Alignment and Adjustments ……………………………………… 4-1
4.1.1 Control Panel ………………………………………………… 4-1
4.1.2 Understanding The Status LED …………………………… 4-2
4.1.3 JAM Removal ……………………………………………… 4-3
4.1.4 Useful menu item for service ……………………………… 4-14
4.1.5 Periodic Defective Image ………………………………… 4-15
4.1.6 Using the smart panel program …………………………… 4-16
4.1.7 Updating Firmware ………………………………………… 4-18
4.1.8 Tech Mode …………………………………………………… 4-21
4.2 Troubleshooting…………………………………………………… 4-33
4.2.1 Procedure of Checking the Symptoms …………………… 4-33
4.2.2 Error Message and Troubleshooting ……………………… 4-36
4.2.3 Image Quality problem ……………………………………… 4-134
4.2.4 Other errors ………………………………………………… 4-148
4.2.5 Network problems and solutions…………………………… 4-150
chapter 5 System Diagram

5.1 Block Diagram …………………………………………………… 5-1
5.2 Connection Diagram……………………………………………… 5-2
chapter 6 Reference Information

6.1 Tool for Troubleshooting ………………………………………… 6-1
6.2 Acronyms and Abbreviations …………………………………… 6-2
6.2.1 Acronyms …………………………………………………… 6-2
Contents
6.2.2 Service Parts ………………………………………………… 6-4

6.3 A4 ISO 19798 Standard Pattern ………………………………… 6-8
6.3.1 A4 ISO 19752 Standard Pattern …………………………… 6-8
6.4 Selecting a location ……………………………………………… 6-9
attached Exploded Views & Parts List

1. Precautions
1. Precautions
In order to prevent accidents and to prevent damage to the equipment please read the precautions listed
below carefully before servicing the printer and follow them closely.
1.1 Safety Warning

(1) Only to be serviced by appropriately qualified service engineers.
High voltages and lasers inside this product are dangerous. This printer should only be serviced by a
suitably trained and qualified service engineer.
(2) Use only Samsung replacement parts

There are no user serviceable parts inside the printer. Do not make any unauthorized changes or
additions to the printer, these could cause the printer to malfunction and create electric shock or fire haz-
ards.
(3) Laser Safety Statement

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter
J for Class I(1) laser products, and elsewhere is certified as a Class I laser product conforming to the
requirements of IEC 60825-1:1993 + A1:1997 + A2:2001. Class I laser products are not considered to
be hazardous. The laser system and printer are designed so there is never any human access to laser
radiation above a Class I level during normal operation, user maintenance or prescribed service condition.
• Wavelength: 800 nm
• Beam divergence
- Paraller: 12 degrees
- Perpendicular: 35 degrees
• Maximum power or energy output: 15 mW (ML-651x series) / 10 mW (ML-551x series)
WARNING
Never operate or service the printer with the protective cover removed from Laser/Scanner assembly. The
reflected beam, although invisible, can damage your eyes. When using this product, these basic safety
precautions should always be followed to reduce risk of fire, electric shock, and injury to persons:
1-1
Service Manual Samsung Electronics
ML-551x / 651x series
1. Precautions
1.2 Caution for safety

1.2.1 Toxic material
This product contains toxic materials that could cause illness if ingested.
(1) If the LCD control panel is damaged it is possible for the liquid inside to leak. This liquid is toxic. Contact
with the skin should be avoided, wash any splashes from eyes or skin immediately and contact your
doctor. If the liquid gets into the mouth or is swallowed see a doctor immediately.
(2) Please keep Drum cartridge and Toner Cartridge away from children. The toner powder contained in the
Drum cartridge and Toner Cartridge may be harmful and if swallowed you should contact a doctor.
1.2.2 Electric Shock and Fire Safety Precautions

Failure to follow the following instructions could cause electric shock or potentially cause a fire.
(1) Use only the correct voltage, failure to do so could damage the printer and potentially cause a fire or
electric shock.
(2) Use only the power cable supplied with the printer. Use of an incorrectly specified cable could cause the
cable to overheat and potentially cause a fire.
(3) Do not overload the power socket, this could lead to overheating of the cables inside the wall and could
lead to a fire.
(4) Do not allow water or other liquids to spill into the printer, this can cause electric shock. Do not allow
paper clips, pins or other foreign objects to fall into the printer these could cause a short circuit leading to
an electric shock or fire hazard.
(5) Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock.
When servicing the printer remove the power plug from the wall socket.
(6) Use caution when inserting or removing the power connector. The power connector must be inserted
completely otherwise a poor contact could cause overheating possibly leading to a fire. When removing
the power connector grip it firmly and pull.
(7) Take care of the power cable. Do not allow it to become twisted, bent sharply round corners or other
wise damaged. Do not place objects on top of the power cable. If the power cable is damaged it could
overheat and cause a fire or exposed cables could cause an electric shock. Replace a damaged power
cable immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on
the power cable, weakening the cover or exposing cables causing fire and shock risks.
(8) Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should
be repaired immediately. Take care not to cut or damage the power cable or plugs when moving the
machine.
(9) Use caution during thunder or lightening storms. Samsung recommend that this machine be disconnected
from the power source when such weather conditions are expected. Do not touch the machine or the
power cord if it is still connected to the wall socket in these weather conditions.
(10) Avoid damp or dusty areas, install the printer in a clean well ventilated location. Do not position the
machine near a humidifier. Damp and dust build up inside the machine can lead to overheating and
cause a fire.
(11) Do not position the printer in direct sunlight. This will cause the temperature inside the printer to rise
possibly leading to the printer failing to work properly and in extreme conditions could lead to a fire.
(12) Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it
could make contact with a high voltage conductor inside the machine and cause an electric shock.
1-2
1. Precautions
1.2.3 Handling Precautions

The following instructions are for your own personal safety, to avoid injury and so as not to damage the
printer
(1) Ensure the printer is installed on a level surface, capable of supporting its weight. Failure to do so could
cause the printer to tip or fall.
(2) The printer contains many rollers, gears and fans. Take great care to ensure that you do not catch your
fingers, hair or clothing in any of these rotating devices.
(3) Do not place any small metal objects, containers of water, chemicals or other liquids close to the printer
which if spilled could get into the machine and cause damage or a shock or fire hazard.
(4) Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a
humidifier or heater. Damage could be caused to the printer in such areas.
(5) Do not place candles, burning cigarettes, etc on the printer, These could cause a fire.
1.2.4 Assembly / Disassembly Precautions

Replace parts carefully, always use Samsung parts. Take care to note the exact location of parts and also
cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly.
Please carry out the following procedures before dismantling the printer or replacing any parts.
(1) Check the contents of the machine memory and make a note of any user settings. These will be erased if
the mainboard or network card is replaced.
(2) Ensure that power is disconnected before servicing or replacing any electrical parts.
(3) Disconnect printer interface cables and power cables.
(4) Only use approved spare parts. Ensure that part number, product name, any voltage, current or
temperature rating are correct.
(5) When removing or re-fitting any parts do not use excessive force, especially when fitting screws into
plastic.
(6) Take care not to drop any small parts into the machine.
(7) Handling of the OPC Drum
- The OPC Drum can be irreparably damaged if it exposed to light.
Take care not to expose the OPC Drum either to direct sunlight or to fluorescent or incandescent
room lighting. Exposure for as little as 5 mins can damage the surface? photoconductive properties
and will result in print quality degradation. Take extra care when servicing the printer. Remove the
OPC Drum and store it in a black bag or other lightproof container. Take care when working with the
covers(especially the top cover) open as light is admitted to the OPC area and can damage the OPC
Drum.
- Take care not to scratch the green surface of OPC Drum Unit.
If the green surface of the Drum Cartridge is scratched or touched the print quality will be compromised.
1-3
1. Precautions
1.2.5 Disregarding this warning may cause bodily injury

(1) Be careful with the high temperature part.
The fuser unit works at a high temperature. Use caution when working on the printer. Wait for the fuser to
cool down before disassembly.
(2) Do not put finger or hair into the rotating parts.

When operating a printer, do not put hand or hair into the rotating parts (Paper feeding entrance, motor,
fan, etc.). If do, you can get harm.
(3) When you move the printer.

This printer weighs approx. 30 kg (66.58 lbs) including toner cartridge and cassette. Use safe lifting and
handling techniques. Use the lifting handles located on each side of the machine. Back injury could be
caused if you do not lift carefully.
(4) Ensure the printer is installed safely.

The printer weighs approx. 30 kg (66.58 lbs), ensure the printer is installed on a level surface, capable of
supporting its weight. Failure to do so could cause the printer to tip or fall possibly causing personal injury
or damaging the printer.
(5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer
is stable.
1-4
1. Precautions
1.3 ESD Precautions

Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly
called “Electrostatically Sensitive (ES) Devices” or ESDs. Examples of typical ESDs are: integrated circuits,
some field effect transistors, and semiconductor “chip” components.
The techniques outlined below should be followed to help reduce the incidence of component damage
caused by static electricity.
Caution >>Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1. Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain

off any electrostatic charge on your body by touching a known earth ground. Alternatively, employ a
commercially available wrist strap device, which should be removed for your personal safety reasons prior
to applying power to the unit under test.
2. After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface,
such as aluminum or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity
of the assembly.
3. Use only a grounded tip soldering iron to solder or desolder ESDs.
4. Use only an “anti-static” solder removal device. Some solder removal devices not classified as “anti-static”
can generate electrical charges sufficient to damage ESDs.
5. Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufficient to
damage ESDs.
6. Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most
replacement ESDs are packaged with all leads shorted together by conductive foam, aluminum foil, or a
comparable conductive material.
7. Immediately before removing the protective shorting material from the leads of a replacement ESD, touch
the protective material to the chassis or circuit assembly into which the device will be installed.
8. Maintain continuous electrical contact between the ESD and the assembly into which it will be installed,
until completely plugged or soldered into the circuit.
9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as
the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static
electricity sufficient to damage an ESD.
1-5
2. Product specifications and descriptions

2.1 Specifications
2.1.1 Product Overview
1. Speed
• ML-551x series : 55 ppm in Letter
• ML-651x series : 65 ppm in Letter
2. Printing Resolution
• Max. 1200x1200 dpi effective output
3. Processor
• SPGPV4 700 Mhz
4. Printer Language Emulations

• PCL, PS3
ML-5510/6510 series (Wave type)
5. Memory
• 256 MB default
• 512 MB Optional Memory
6. Interfaces
• One USB port, Two USB Host Port
• 1 GB Ethernet
• One IEEE 802.11 b,g,n wireless LAN (Optional)
7. Various optional units

• Finisher, Mailbox, SCF, HCF, HDD etc.
ML-5512/6512 series (Flat type)
2-1
2.1.2 Specifications
• Product Specifications are subject to change without notice. See below for product specifications.
2.1.2.1 General Specifications
Items ML-551x series ML-651x series

General Size (W*D*H) without 464 x 540 x 420mm 464 x 540 x 420mm
optional (18.27 x 21.26 x 16.54inches) (18.27 x 21.26 x 16.54inches)
Weight with consumables - ML-551xN : 33.8 Kg (74.52 lbs) 34.4 Kg (75.84 lbs)
- ML-551xND : 34.4 Kg (75.84 lbs)
I/O Interface USB2.0 , USB HOST2.0, USB2.0 , USB HOST2.0,
NW(10/100/1G), IEEE 802.11b/g/n NW(10/100/1G), IEEE 802.11b/g/n
Noise Level Printing/Copying 56 dBA 58 dBA
Ready 30 dBA 30 dBA
Warming Up 53 dBA 53 dBA
Temperature Operation 15 to 32 °C (59 to 89.6 °F) 15 to 32 °C (59 to 89.6 °F)
Storage (Packed) -20 to 40 °C (-4 to 104 °F) -20 to 40 °C (-4 to 104 °F)
Humidity Operation 20 to 80% RH 20 to 80% RH
Storage (Packed) 10 to 90% RH 10 to 90% RH
Power rating 110 volt models AC 110~127 V AC 110~127 V
220 volt models AC 220~240V AC 220~240V
Power Average operating mode Less than 820 W Less than 900 W
consumption Ready mode Less than 100 W Less than 120 W
Power save mode Less than 10 W Less than 10 W
Power off mode Less than 1 W Less than 1 W
Machine Life Printing Volume 7,000 sheets / month 10,000 sheets / month
(SET AMPV)
Max. Monthly Duty 275,000 sheets 275,000 sheets
Device Memory 256MB 256MB
Internal N/W 1 Gigabit Ethernet 1 Gigabit Ethernet
2-2
2.1.2.2 Print Specifications

Print Speed 55 ppm (Letter) / 52 ppm (A4) 65 ppm (Letter) / 62 ppm (A4)
Print Language PCL / PS3 PCL / PS3
Power Save Yes Yes
Resolution Optical 600 x 600 dpi 600 x 600 dpi
Enhanced 1200 x 1200 dpi 1200 x 1200 dpi
Toner Save Yes Yes
Memory - Default : 256MB - Default : 256MB
- Max : 768MB - Max : 768MB
FPOT From ready 8 sec 8 sec
From sleep(30min) 35 sec 35 sec
Duplex Print Optional Yes
Printable Area 208 x 273 mm (Letter) 208 x 273 mm (Letter)
Halftone(Gray Scale) 256 levels 256 levels
2.1.2.3 Paper Handling Specifications

Main Tray Capacity - Plain Paper: 520 sheets @ 20lb (80g/㎡) - Plain Paper: 520 sheets @ 20lb (80g/㎡)
- envelopes: 50 sheets - envelopes: 50 sheets
Media sizes Letter, Legal, Oficio, Folio, A4, JIS B5, Letter, Legal, Oficio, Folio, A4, JIS B5,
ISO B5, Executive, A5, Statement, ISO B5, Executive, A5, Statement,
A6, Envelope Monarch, Envelope C6, A6, Envelope Monarch, Envelope C6,
Envelope No9, Envelope COM-10, Envelope No9, Envelope COM-10,
Envelope DL, Envelope C5, Custom(98.6 x Envelope DL, Envelope C5, Custom(98.6 x
148.5 ~ 216 x 356) 148.5 ~ 216 x 356)
Media types Plain Paper, Thin Paper, Bond, Punched, Plain Paper, Thin Paper, Bond, Punched,
Pre-Printed, Recycled, Envelope, Pre-Printed, Recycled, Envelope,
Transparency, Label, Card Stock, Letter Transparency, Label, Card Stock, Letter
head, Thick, Cotton, Colored, Archive, head, Thick, Cotton, Colored, Archive,
Thicker Thicker
2-3

Main Tray Media weight - Supported Weight: 60 ~ 163 gsm - Supported Weight: 60 ~ 163 gsm
(Continue..) - Plain Paper: 60~90 g/㎡ - Plain Paper: 60~90 g/㎡
- Thin Paper: 60~70 g/㎡ - Thin Paper: 60~70 g/㎡
- Bond: 105~120 g/㎡ - Bond: 105~120 g/㎡
- Punched: 60~90 g/㎡ - Punched: 60~90 g/㎡
- Pre-Printed: 75~90 g/㎡ - Pre-Printed: 75~90 g/㎡
- Recycled: 60~90 g/㎡ - Recycled: 60~90 g/㎡
- Envelope: 75~90 g/㎡ - Envelope: 75~90 g/㎡
- Transparency: 138~146 g/㎡ - Transparency: 138~146 g/㎡
- Label: 120~150 g/㎡ - Label: 120~150 g/㎡
- Letterhead: 90 g/㎡ cotton paper - Letterhead: 90 g/㎡ cotton paper
sensing - H/W Install Detect: Yes - H/W Install Detect: Yes
- Paper Empty: Yes - Paper Empty: Yes
- Paper Type Detect: No - Paper Type Detect: No
- Paper Size Detect: Yes - Paper Size Detect: Yes
Bypass tray Capacity - Plain paper :100 sheets @ 20lb (80g/㎡) - Plain paper :100 sheets @ 20lb (80g/㎡)
- Transparency :20 sheets - Transparency :20 sheets
- Envelopes :10 sheets - Envelopes :10 sheets
- Labels :10 sheets - Labels :10 sheets
- Thick (163 gsm ~216 gsm ) : 10 sheets - Thick (163 gsm ~216 gsm ) : 10 sheets
- Transparency : 20 sheets - Transparency : 20 sheets
Media sizes - 76.2 x 127 mm (3 x 5) ~ 216 x 356 mm - 76.2 x 127 mm (3 x 5) ~ 216 x 356 mm
(8.5 x 14) (8.5 x 14)
Media type Printer Default, Plain Paper, Thick Paper, Printer Default, Plain Paper, Thick Paper,
Thin Paper, Bond Paper, Color Paper, Thin Paper, Bond Paper, Color Paper,
CardStock, Labels, Transparency, CardStock, Labels, Transparency,
Envelope, Preprinted, Cotton, Recycled Envelope, Preprinted, Cotton, Recycled
Paper, Archive, Thicker, HolePunched, Paper, Archive, Thicker, HolePunched,
LetterHead, Cotton, Colored LetterHead, Cotton, Colored
Media weight 16~58 lb (60 to 216 g/㎡) 16~58 lb (60 to 216 g/㎡)
Sensing Paper empty sensor Paper empty sensor
Optional Capacity Plain Paper: 520 sheets @ 20lb (80g/㎡) Plain Paper: 520 sheets @ 20lb (80g/㎡)
Cassette tray -e
nvelopes: 50 sheets (Only first option - envelopes: 50 sheets (Only first option
(Second cassette) cassette)
Cassette) Media sizes Letter, Legal, Oficio, Folio, A4, JIS B5, Letter, Legal, Oficio, Folio, A4, JIS B5,
* Only Tray2 ISO B5, Envelope Com10, Envelope No9, ISO B5, Envelope Com10, Envelope No9,
Envelope DL, Envelope C5, Executive, Envelope DL, Envelope C5, Executive,
A5, Statement, Custom(98.6 x 148.5 ~ A5, Statement, Custom(98.6 x 148.5 ~
216 x 356) 216 x 356)
Media types Plain Paper, Thin Paper, Bond, Punched, Plain Paper, Thin Paper, Bond, Punched,
Pre-Printed, Recycled, Transparency, Pre-Printed, Recycled, Transparency,
Label, Card Stock, Letterhead, Thick, Label, Card Stock, Letterhead, Thick,
Cotton, Colored, Archive, Extra Thick Cotton, Colored, Archive, Extra Thick
2-4

Optional Media weight - Supported Weight : 60 ~ 163 gsm - Supported Weight : 60 ~ 163 gsm
Cassette tray - Plain Paper : 60~90 g/㎡ - Plain Paper : 60~90 g/㎡
(Second - Thin Paper : 60~70 g/㎡ - Thin Paper : 60~70 g/㎡
Cassette) - Bond : 105~120g/㎡ - Bond : 105~120g/㎡
* Only Tray2 - Punched: 60~90 g/㎡ - Punched: 60~90 g/㎡
- Pre-Printed : 75~90 g/㎡ - Pre-Printed : 75~90 g/㎡
- Envelope : 75~90 g/㎡ - Envelope : 75~90 g/㎡
- Recycled: 60~90 g/㎡ - Recycled: 60~90 g/㎡
- Transparency : 138~146g/㎡ - Transparency : 138~146g/㎡
- Label : 120~150g/㎡ - Label : 120~150g/㎡
- Letterhead : 90g/㎡ cotton paper - Letterhead : 90g/㎡ cotton paper
Sensing - H/W Install Detect: Yes - H/W Install Detect: Yes
- Paper Empty: Yes - Paper Empty: Yes
- Paper Type Detect: No - Paper Type Detect: No
- Paper Size Detect: Yes - Paper Size Detect: Yes
High- capacity Capacity 2,000 sheets @ 20lb (80g/㎡) 2,000 sheets @ 20lb (80g/㎡)
Feeder Media sizes A4, Letter Legal, Folio A4, Letter Legal, Folio
(Optional)
Media types Plain, Thin , Thick Plain, Thin , Thick
Media weight Plain Paper : 60 ~ 90 g/㎡(16~24 lb) Plain Paper : 60 ~ 90 g/㎡(16~24 lb)
Thin Paper : 60 ~ 70 g/㎡ Thin Paper : 60 ~ 70 g/㎡
Thick paper : 90 ~ 120 g/㎡ Thick paper : 90 ~ 120 g/㎡
Sensing Paper Level Detect: Yes - Empty Paper Level Detect: Yes - Empty
Paper Size Detect: Yes Paper Size Detect: Yes
Out put Face Down 500 sheets @ 20lb (80g/㎡) 500 sheets @ 20lb (80g/㎡)
Stacking(Main
set)
4bin mail box Face Down 400 sheets @ 20lb (80g/㎡) (100sheet 400 sheets @ 20lb (80g/㎡) (100sheet
4-bin) 4-bin)
Offset catch Capcity 500 sheets @ 20lb (80g/㎡) 50 sheet 500 sheets @ 20lb (80g/㎡) 50 sheet
tray stapler, 20 Set Max. stapler, 20 Set Max.
Automatic Supporting Optional YES
duplex Throughput Over 60% in simplex Over 60% in simplex
Media sizes A4,Letter,Legal, folio, Oficio A4,Letter,Legal, folio, Oficio
Media types Plain Paper Plain Paper
Media weight 75~120 gsm (20 lb ~ 32 lb) 75~120 gsm (20 lb ~ 32 lb)
Supported paper: (~120gsm) Supported paper: (~120gsm)
2-5
2.1.2.4 Software and Interface Specifications

Driver WINDOW 2000/XP(32/64bit)/2003(32/64bit)/ 2000/XP(32/64bit)/2003(32/64bit)/
Supporing OS Vista(32/64bit)/2008(32/64bit)/7 Vista(32/64bit)/2008(32/64bit)/7
LINUX - RedHat 8 ~ 9(32bit)/Enterprise Linux - RedHat 8 ~ 9(32bit)/Enterprise Linux
WS 4, 5(32/64bit) WS 4, 5(32/64bit)
- Fedora Core 1 ~ 7 (32/64bit) - Fedora Core 1 ~ 7 (32/64bit)
- SuSE 8.2 ~ 10.2/Enterprise Desktop - SuSE 8.2 ~ 10.2/Enterprise Desktop
9~10 (32/64bit) 9~10 (32/64bit)
- Madrake 9.2 ~ 10.1 (32/64bit) - Madrake 9.2 ~ 10.1 (32/64bit)
- Ubuntu 6.06 ~ 7.04 - Ubuntu 6.06 ~ 7.04
- Debian 3.1 ~ 4.0 - Debian 3.1 ~ 4.0
MAC - Mac OS X 10.3~10.6 - Mac OS X 10.3~10.6
UNIX Sun Solaris 8,9,10(SPARC/x86) Sun Solaris 8,9,10(SPARC/x86)
IBM AIX 5.x (6.1) IBM AIX 5.x (6.1)
HP-UX 11i (PA-RISC/IA-64) HP-UX 11i (PA-RISC/IA-64)
Default Driver PCL6 (For Windows), PS (for Mac, Linux) PCL6 (For Windows), PS (for Mac, Linux)
Drvier Feature [Windows] [Windows]
- Watermark, Overlay, N-up printing, - Watermark, Overlay, N-up printing,
Poster printing Poster printing
- Duplex, Quality - Duplex, Quality
[Mac/Linux] [Mac/Linux]
- N-up printing, Duplex, Quality - N-up printing, Duplex, Quality
WHQL 2000/XP(32/64bit)/2003(32/64bit)/ 2000/XP(32/64bit)/2003(32/64bit)/
Vista(32/64bit)/2008(32/64bit) Vista(32/64bit)/2008(32/64bit)
Application Smart Panel Install Default (Supporting OS is same Install Default (Supporting OS is same
with driver.) with driver.)
Network - Set IP, SWAS 5.0 & SWS 2.0, - Set IP, SWAS 5.0 & SWS 2.0,
Management CounThru 3.0 CounThru 3.0
- SWAS Plug-In - SWAS Plug-In
- Job Accounting, Driver Management - Job Accounting, Driver Management
Plug-in, Device Map Plug-in Plug-in, Device Map Plug-in
HDD File TBD TBD
Management S/W
AnyWeb Print YES YES
USB TYPE A Hi-Speed USB 2.0 Host 2 Port Hi-Speed USB 2.0 Host 2 Port
- Rear 1 Port - Rear 1 Port
- Front1 Port - Front1 Port
USB HOST ON Front (1) Host on Front (1) Host on Front
USB ON BACK (1) slave (1) host (1) slave (1) host
Wired LAN 1GB Ethernet 1GB Ethernet
Wireless LAN Wireless (802.11 b/g/n) => Optional Wireless (802.11 b/g/n) => Optional
Foreign Device Interface No No
2-6
2.1.2.5 Network Specifications

Network NETWORK OS [Windows] [Windows]
Interface - Microsoft Windows - Microsoft Windows
2000/XP(32/64bits)/2003(32/64bits)/ 2000/XP(32/64bits)/2003(32/64bits)/
Vista(32/64bits)/2008(32/64bit)/7 Vista(32/64bits)/2008(32/64bit)/7
[Mac] [Mac]
- Mac OS 10.3~10.6 - Mac OS 10.3~10.6
[Linux] [Linux]
- RedHat 8 ~ 9(32bit)/Enterprise Linux - RedHat 8 ~ 9(32bit)/Enterprise Linux
WS 4, 5(32/64bit) WS 4, 5(32/64bit)
- Fedora Core 1 ~ 7 (32/64bit) - Fedora Core 1 ~ 7 (32/64bit)
- SuSE 8.2 ~ 10.2/Enterprise Desktop - SuSE 8.2 ~ 10.2/Enterprise Desktop
9~10 (32/64bit) 9~10 (32/64bit)
- Madrake 9.2 ~ 10.1 (32/64bit) - Madrake 9.2 ~ 10.1 (32/64bit)
- Mandriva 2005 ~ 2007 - Mandriva 2005 ~ 2007
- Ubuntu 6.06 ~ 7.04 - Ubuntu 6.06 ~ 7.04
- Debian 3.1 ~ 4.0 - Debian 3.1 ~ 4.0
[Novell] [Novell]
- Netware 5.x, 6.x(TCP/IP Only) - Netware 5.x, 6.x(TCP/IP Only)
[Others] [Others]
- Unix - Unix
- Sun Solaris 8,9,10(SPARC/x86) - Sun Solaris 8,9,10(SPARC/x86)
IBM AIX 5.x (6.1) IBM AIX 5.x (6.1)
- IBM Linux (System P) - IBM Linux (System P)
HP-UX 11i (PA-RISC/IA-64) HP-UX 11i (PA-RISC/IA-64)
(11.11/11.20/11.22/11.23/11.31) (11.11/11.20/11.22/11.23/11.31)
Network TCP/IP TCP/IPv4/IPv6, HTTP, SNMPv1/v2c/ TCP/IPv4/IPv6, HTTP, SNMPv1/v2c/
Protocols v3, SMTP, IPSec, DNS/WINS, DDNS, v3, SMTP, IPSec, DNS/WINS, DDNS,
DHCP, SSL/TLS, BOOTP, AutoIP DHCP, SSL/TLS, BOOTP, AutoIP
IPA/SPX N/A N/A
Ether Talk N/A N/A
IP addressing Static IP Yes Yes
Auto IP Yes Yes
BOOTP Yes Yes
DHCP Yes Yes
2-7

SNMP/MIB MIB-2 (RFC 1213) Yes Yes
Access Host Resource Yes Yes
MIB (RFC 2790)
Printer MIB Yes Yes
(RFC 3805)
Finisher MIB No No
(RFC 3806)
Samsung Private Yes Yes
MIB
HP Compatibility Yes Yes
SNMP Trap Yes Yes
Printing Protocols Window Printing No No
(SMB)
LPR/LPD Yes Yes
IPP Yes Yes
Netware I-Print Yes Yes
Netware NDPS Yes Yes
Ether Talk Yes Yes
Port 9100 Yes Yes
Others Yes Yes
Device Discovery DNS Yes Yes
Dynamic DNS Yes Yes
Multicast DNS Yes Yes
(Bonjoure)
WSD Yes Yes
SLP Yes Yes
uPNP (SSDP) Yes Yes
2-8
2.1.2.6 Consumables

Toner Cartridge Yield - Standard: Average Cartridge Yield - Standard: Average Cartridge Yield
10K standard pages. 10K standard pages.
- High Yield: Average cartridge Yield - High Yield: Average cartridge Yield
30K standard pages. 30K standard pages.
* Declared cartridge yield in accordance * Declared cartridge yield in accordance
with ISO/IEC 19752. with ISO/IEC 19752.
Key Unique, Electronic key(S-chip2) Unique, Electronic key(S-chip2)
Life detect Dot count & T/C Sensor Dot count & T/C Sensor
Imaging Unit Yield Approx. 80,000 pages Approx. 80,000 pages
Key S-chip2 S-chip2
Sensor page count + OPC Revolution page count + OPC Revolution
NOTE - When replacing the toner cartridge, you must replace the waste toner container too. The new toner
cartridge kit includse a waste toner container.
2.1.2.7 Maintenance Parts

Fuser unit Yield Approx. 150,000 pages @ 3-pages Approx. 150,000 pages @ 3-pages
printing job, NN condition printing job, NN condition
Part Code JC91-01014A (110V) JC91-01014A (110V)
JC91-01014B (220V) JC91-01014B (220V)
Pick-Up roller Yield Approx. 200,000 pages Approx. 200,000 pages
Part Code JC97-02259A JC97-02259A
Forward roller Yield Approx. 200,000 pages Approx. 200,000 pages
Retard roller Yield Approx. 100,000 pages Approx. 100,000 pages
Transfer roller Yield Approx. 100,000 pages Approx. 100,000 pages
2-9
2.1.2.7.1 PM Kit
Model Code Kit components Life Qty Remark

Fuser 150K 1
Transfer roller 100K 1
ML-PMK65K/SEE Retard roller 100K 2 220V
Pick up roller 200K 2
Forward roller 200K 2
Fuser 150K 1
Transfer roller 100K 1
ML-PMK65K/XAA Retard roller 100K 2 110V
Pick up roller 200K 2
Forward roller 200K 2
2-10
2.1.2.8 Finisher and Mailbox specifications
a) General specification
Item Finisher Mailbox

Image
Size [WXDXH]* 410X408X453 mm 351X365X421 mm

Weight* 9 Kg 5 Kg
Input Power 24V±10％, 5Ｖ±5％ 24V±10％, 5Ｖ±5％
Rating Current 24.0 V, 3.0 A (Peak 4.5A for 25ms 24.0 V, 3.0 A (Peak 4.5A for 25ms
MAX.) MAX.) 5.0 V, 1.0 A
5.0 V, 1.0 A
Noise (Run continuous Less than 53 dB Less than 53 dB
audible noise)
Temperature - Operating : 10℃ ~ 32.5℃ - Operating : 10℃ ~ 32.5℃
- Storage : -20℃ ~ 60℃ - Storage : -20℃ ~ 60℃
Humidity - Operating : 15 % ~ 80 %RH - Operating : 15 % ~ 80 %RH
- Storage : 10% ~ 95%RH - Storage : 10% ~ 95%RH
Stacking Stacker Tray: 500 sheet 400 sheet with 20lb sheet
(100sheets/bin)
Stapling 50 sheet stapling with 20lb sheet N/A
5000 staples per a stapler cartridge
Paper Size Length (148~357mm) × Width Length (148~357mm) × Width
(148~216mm) (98~216mm)
Paper Weight 60~163 g/㎡(16~43 lb) 60~163 g/㎡(16~43 lb)
Machine life 1,000,000 sheets or 5 years 1,000,000 sheets or 5 years
2-11
b) Media Size & Mechanism Constraint
Paper Size Finisher Mailbox

Paper Width x Length (mm) Width x Length (Inch) stack staple offset stack
Letter 215.9 × 279.0 8.5 × 11.00 ● ● ● ●
Legal 215.9 × 355.6 8.5 × 14.00 ● ● ● ●
Folio 216 × 330.0 8.5 × 13.00 ● ● ● ●
A4 210 × 297.0 8.27 × 11.69 ● ● ● ●
JIS B5 182 × 257.0 7.17 × 10.12 ● ● ● ●
ISO B5 176 × 250.0 ● X ● ●
Executive 184.2 × 266.7 7.25 × 10.50 ● ● ● ●
A5 148.5 × 210.0 5.85 × 8.27 ● X ● ●
Statement 139.7 × 215.9 5.5 × 8.50 X X X ●
A6 105 × 148.5 4.13 × 5.85 X X X ●
Post Card 4x6 101.6 × 152.4 4 × 6.00 X X X ●
Hagaki
100 × 148.0 3.94 × 5.83 X X X ●
(Postcard)
Envelope
98.4 × 190.5 3.88 × 7.50 X X X ●
Monarch
Envelope
105 × 241.0 4.12 × 9.50 X X X ●
COM-10
Envelope DL 110 × 220.0 4.33 × 8.66 X X X ●
Envelope C5 162 × 229.0 6.38 × 9.02 X X X ●
Envelope C6 114 × 162.0 X X X ●
98 × 182.0 3.86 × 7.17 X X X ●
Custom
182 × 216.0 7.17 × 8.50 ● ● ● ●
c) Position of stapling
2-12
2.1.3 Model Comparison Table
Samsung HP Xerox
ML-651xND P4515n Phaser 5550DN
Image
Speed 62 ppm (A4) 60 ppm (A4) 50 ppm (A4)

Processor 700 MHz 540 MHz 500 MHz
Memory
256 / 768 MB 128 / 640 MB 256 MB / 1 GB
(Std/Max)
Emulation PCL6/5e, PS3 PCL6/5e, PS3 PCL5e , PS3
MP/Cassette 100 / 520 100 / 500 100 / 500
SCF / HCF 520 sheets / 2000 sheets 500 sheets / 1500 sheets 1000 sheets / 2000 sheets
Duplex Std. Std. Std.
Toner Yield 10K /30K 24K 35K
- High speed USB 2.0 - High speed USB 2.0 - High speed USB 2.0
Interface - Ethernet 10/100/1000 Base TX - E
thernet 10/100/1000 Base - Ethernet 10/100/1000 Base
- Wireless LAN TX TX
Finisher/ 400 sheets 4-bin mail box 500 sheets 5-bin mail box
3500 sheets finisher
Mailbox 500 sheets finisher 500 sheets finisher
2-13
2.2 Product Description
This chapter describes the functions and operating principal of the main component.
2.2.1 Product Configuration
[6] [7]
[1]
[5] [4]
[8]
[3]
[2]
No Unit Model Name

[1] Main Body ML-551xN, ML-551xND, ML-651xND
[2] SCF (Second Cassette Feeder) ML-S6510A
[3] HCF (High Capacity Feeder) ML-H6510A
[4] HDD (Hard Disk Drive) ML-HDK465
[5] Wireless LAN card ML-NWA65L
[6] Finisher ML-OCT65
[7] Mail Box ML-MBT65
[8] Memory Module ML-MEM200 : 512 MB
2-14
2.2.2 Front View
2
14
3
13
12
4
11
10 5 16
15
8 17
7
18
1 Finishera (Stacker & Stapler) 10 Tray1

a
2 Mailbox 11 Multi-purpose tray
3 Stapler cover 12 USB memory port
4 Control board cover 13 Control panel
5 Filter cover 14 Top cover
a
6 Short stand 15 Toner cartridge
a
7 High capacity feeder (HCF) 16 Imaging unit
8 Paper level indicator 17 Multi-purpose tray paper width guides
a
9 Optional trays 18 Multi-purpose tray extension
a. Optional device
2-15
2.2.3 Rear View
10
2
9
3
8
4
6
1 Finisher covera (Stacker & Stapler) 6 Power switch

2 Rear cover 7 Network port
a
3 Mailbox cover 8 USB host port
4 Waste toner basket cover 9 USB port
5 Power receptacle 10 IEEE 802.11 b/g Wireless LANa
a. Optional device
2-16
2.2.4 Paper Path
2.2.4.1 Main body
MP
Duplex
Main CST
2-17
2.2.4.2 With Option unit
Finisher
Mail Box
MP
Main Cassette
SCF
SCF
HCF
2-18
2.2.5 System Layout
This model is consisted of the Engine parts and H/W. The engine parts is consisted of the mechanical
parts comprising Frame, Feeding, Developing, Driving, Transferring, Fusing, Cassette. The H/W parts is
consisted of the main control board, power board, operation panel, PC Interface.
[7] [8]
[4] [5]
[6]
[3]
SMPS/HVP
S
[2]
[9]
[1] [10]
1 Cassette 6 LSU
2 Duplex Unit 7 Toner Cartridge
3 Fuser Unit 8 OPE
4 Exit 9 MP unit
5 Imaging Unit 10 PBA Connector
2-19
2.2.5.1 Feeding Part
It is consists of a basic cassette, an MP tray for supplying different types of media (envelope, label, special
paper) and parts related to paper transferring.
1) Basic cassette
The paper trays consist of the Main trays, Optional trays (SCF,HCF), and one Multi-Purpose (MP) tray. The
MP tray is located on the front side of the machine and allows feeding of specialty media stock, envelopes,
and custom size paper.
Paper size is set using the Size Guides in each tray. Adjust the Paper length/width guides to match the paper
size.
1 2
1 Paper width guide

2 Paper length guide
2) Pick up / Forward / Retard roller
When pickup takes place, the pickup roller moves down to come into contact with the surface of the paper.
The pickup roller moves down when the pickup clutch is activated. The forward roller and the retard
roller serve to make sure that a single sheet of paper is moved to the paper path, and the paper is moved as
far as the registration roller by the work of the feed roller (cassette) or the forward roller (MP).
The following is a diagram of the MP pick up system :
Forward Roller
Retard Roller Pick up Roller
2-20
3) Registration roller
It is used as an anti skew device, and to setup proper registration timing with that of the toned image on the
drum. It also is used for jam detection to ensure paper has left the paper tray.
4) MP tray
The multi-purpose tray can hold special sizes and types of print material, such as postcards, note cards, and
envelopes. It is useful for single page printing on letterhead or colored paper. It uses 3 rollers feeding method
to feed 100 sheets of general papers and #10 envelops.
5) Duplex unit
It has paper transferring function, paper guide function, jam removing function, and paper sensing function.
It is designed for basic or optional attachment, and the duplex feeding takes a side feeding method. Usable
papers are A4, letter, Folio, Oficio and legal size paper. For removing a jam occurred in a front part, it is
designed to open a cassette and a guide. It is designed to open a rear cover to remove a jam in a rear part.
If a face up tray is open, the duplex option cannot be used.
6) SCF (Second Cassette Feeder)
It is the same method with the main cassette, and the capacity is 520 sheets.
It has a separate driving mechanism. It is designed for a common use with a main cassette.
2-21
2.2.5.2 Imaging unit
1) Printing process overview
C
A : Imaging unit
B : LSU
C : Transfer roller
This mono printing system includes the LSU with a laser beams, a imaging unit and transfer roller.
This machine uses single Imaging unit and single LSU for mono printing. The Imaging unit consists of Drum
unit and Development unit. The Drum unit has an OPC drum, cleaning blade.
The OPC drum is charged with a negative voltage by the charge roller and is exposed by the light from
the LSU (Laser Scanning unit)[B]. The light produced by a laser creates a latent image by discharging on
the surface of the OPC drum. The negatively charged toners are attracted to the latent image due to high
electric potential on the drum. The toner (visible image) on the OPC drum is transfer to the media by the
positive bias applied to the transfer roller[c].
1. Charging the OPC drum: The charge roller gives the drum positive charge.
2. Laser exposure: Light produced by a laser diode irradiates the charged OPC through the lens and mirrors.
3. Development: This machine uses a dual-component development system . The magnetic roller carries negatively
charged toner to the latent image on the drum surface.
4. Transfer: T
he transfer rollers opposite the OPC drums transfer toner from the drums to the transfer media (e.g.
paper, OHP film, etc).
5. Cleaning for OPC drum: The cleaning blade removes remaining toners on the drum surface after image transfer
to the paper.
6. Quenching for OPC drum: Discharging the drum is done by illuminating the whole area of the drum with the LED
lamps at the end of every job.
2-22
2) Imaging unit
The imaging unit consists of OPC drum unit and the development unit. The OPC drum unit has an OPC
drum, a charge roller which charges the OPC and cleaning blade. The development unit has a magnetic
roller, two mixing augers, developer, a Dr-blade and a TC (Toner Concentration) sensor.
The diameter of the drum is 30 mm (circumference: about 94.2 mm).
The developing gap between a drum and the corresponding magnetic roller cannot be adjusted because
they assembled as one Imaging unit in the factory.
The cleaning blade removes remaining toner on the drum surface.
The CRUM chip in the image unit stores the data about the Imaging unit.
OPC Drum
Mag Roller
2-23
2.2.5.3 Fuser unit
It is consisted of a halogen lamp, heat roller, pressure roller, thermistor and thermostat. It sticks the toner on
a paper by heat and pressure to complete the printing job.
Heat roller
Pressure roller
1) Thermostat
When a heat lamp is overheated, a Thermostat cuts off the main power to prevent overheating.
- Thermostat Type : Non- Contact type THERMOSTAT
- Control Temperature : 195℃ ± 5℃
2) Thermistor
It is a temperatrue detecting sensor.
- Temperature Resistance : 7㏀ (180℃ )
3) Heat roller
The heat roller transfers the heat from the lamp to apply a heat on the paper.
The surface of a heat roller is coated with Teflon, so toner does not stick to the surface.
4) Pressure roller
A pressure roller mounted under a heat roller is made of a silicon resin, and the surface also is coated with
Teflon. When a paper passes between a heat roller and a pressure roller, toner adheres to the surface of a
paper permanently.
5) Halogen Lamp
- Capacity : 1300 Watt
• center lamp : 700 ± 35 Watt
• side lamp : 600 ± 30 Watt
2-24
2.2.5.4 LSU (Laser Scanning Unit)
It is the core part of the LBP which switches from the video data received to the controller to the electrostatic
latent image on the OPC drum by controlling laser beam, exposing OPC drum, and turning principle of
polygon mirror. The OPC drum is turned with the paper feeding speed. The /HSYNC signal is created when
the laser beam from LSU reaches the end of the polygon mirror, and the signal is sent to the controller.
The controller detects the /HSYNC signal to adjust the vertical line of the image on paper. In other words,
after the /HSYNC signal is detected, the image data is sent to the LSU to adjust the left margin on paper.
The one side of the polygon mirror is one line for scanning.
OPC Drum
Photo Diode
Polygon Mirror
Polygon Motor
LD Driver circit Motor Driver
LD(Laser Diode)
Protector panel
2-25
2.2.6 Hardware Configuration
The ML-551x/651x series Electrical Circuit System consists of the following:
• PBA Engine
• PBA Controller
• PBA USB
• PBA OPE
• PBA Joint
• PBA HVPS
• PBA SMPS
Location of the ML-551x/651x Series Electrical Circuit
PBA HVPS PBA SMPS

PBA Joint
PBA OPE PBA Connector
PBA Engine
PBA USB
PBA
Controller
2-26
2.2.6.1 Main (Video) controller
The Video Controller which is used to generate the printable video data, is comprised of a Main Processor
(SPGPv4). The Controller has adopted the DDR2 SO-DIMM as the system memory, a SATA PHY to access
the HDD, and a PCIe bus to interface between the Main Processor and the other controller chips.
FRONT HOST
Main Processor FRONT
HOST
SPGPv4 USB USB Host
REAR HOST
DDR2 700MHz Controller GL850G REAR
DDR2 HOST
SODIMM x1 32-bit
(Option) ISP1761
DDR2C
USB2.0
512MB USB Device
USB
USB Device
PLL
RTC
PCI
CLK
DDR2 (defualt) Wireless Network
256MB
(Option)
801.11 b.g.n
ADDR 24-bit
FLASH DATA 16-bit LOCAL
32MB
FLASH MAC Control NPC IF
32MB RGMII NW PHY. GIGA
88E1118R NPC
JTAG IF I2C
JTAG SIM SOK Card
JTAG I2C
(only XRX model)
1.0V OPE Panel IF SATA II SATA HDD

1.1V UART SATA 160GB
DC-DC
1.8V (Option)
Converter
2.5V
3.3V VIDEO LSU Control
CONTROL
LSU
Local BUS Engine I/F
OPE ENGINE
Controller Controller
[ Video Controller diagram ]
2-27
Main Controller Printed Circuit Board Assembly
1
3
2
4
5
6
7
10
11
8
12
13
14
16
15
17
18
● Connection
1 PANEL CONNECTOR 10 WIRELESS CARD CONNECTOR
2 BATTERY HOLDER 11 USB HOST(REAR)
3 USB HOST(FRONT) 12 SERIAL CONNECTOR
4 DC-JACK(For parallel) 13 USB DEVICE
5 SELECTION CONNECTOR (For development) 14 CONFIG CARD
6 LSU CONNECTOR (65ppm) 15 NETWORK MODULAR JACK
7 LSU CONNECTOR (55ppm) 16 OPTION DIMM CONNECTOR
8 HDD POWER CONNECTOR 17 ENGINE INTERFACE CONNECTOR
9 HDD SIGNAL CONNECTOR 18 ENGINE TO MAIN POWER CONNECTOR
● Information
- SEC-CODE : JC92-02280A (55PPM), JC92-02280B (65PPM)
- PBA Name : PBA-MAIN
2-28
2.2.6.1.1 SO-DIMM PBA
The SO-DIMM PBA is the system Memory module of the Main Controller. It is used for the operating system,
some system application programs, and it stores some print data from the USB and Network port The SO-
DIMM PBA includes the following features:
• 512MB capacity (Base 256MB + Option 512MB , expandable to 768 MB)

• 32-bit DDR2 200MHz speed.
● Information
- SEC-CODE : JC92-02087B
- PBA Name : PBA-DIMM
2.2.6.1.2 USB HOST PBA (FRONT)
The USB HOST PBA is used for connecting between front USB and USB Controller in Main Controller PBA.
● Information
- SEC-CODE : JC92-02284A
- PBA Name : PBA-USB HOST
2
● Connection
USB HOST TO MAIN PBA

1
INTERFACE CONNECTOR
USB HOST FRONT
2
CONNECTOR
1
2-29
1
2.2.6.1.3 HDD- Optional
The HDD is used for storing data and stored job printing.
● Information
- MODEL-CODE : ML-HDK465/SEE
- SEC-CODE : JC98-01585B
1
● Connection
2
1 HDD POWER CONNECTOR
2 HDD SIGNAL CONNECTOR
2.2.6.1.4 Configuration Card
The configuration card is a non-volatile memory device which stores factory- and user supplied configuration
data for the printer. This includes the printer’s network ID (Ethernet address), feature control (e.g. network
enabled/disabled) and PJL PostScript and network settings.
● Information
- SEC-CODE : 1109-001437
2.2.6.1.5 Wireless LAN CARD - Optional
The Wireless LAN Module supports 802.11b/g/n as a Option and communicates with the Main Controller
USB 2.0 high speed.
● Information
1 - SEC-CODE : JC98-01640B
- PBA Name : ELA UNIT WLAN
● Connection
WIRELESS LAN CARD TO MAIN

1
PBA CONNECTOR
2-30
2.2.6.2 OPE Controller
The OPE-Controller is composed of an SOC (S3C828BX12-TW8B) and 4line Character LCD (128 x 64 dots)
.
The S3C828BX12 is used to interface with users through the LCD display,which can support some Keys, and
some LEDs. A Received command is deliverd to the Video Main Controller through the 8pin harness wire.
Key 3 x 4 Key IF CONTROL 5-bit

6 EA OPE Controller LCD Panel
Processor 16 x 4 Character
LED LED IF DATA 8-bit
S3C828BX
8 EA
CPU LCD
SAM88 DRIVER
BUZZER
(Reserved)
I/O
ROM
PORT
RAM SIO
TIMER UART
UART IF
MAIN Controller
[ OPE Controller diagram ]
2-31
OPE PANEL PBA
2
3
● Information
- PBA Name : PAB-OPE
● Connection
1 OPE CONTROLLER TO LCD MODULE CONNECTOR

2 MAIN PBA TO OPE PBA INTERFACE CONNECTOR
3 LCD MODE BACKLIGHT CONNECTOR
2-32
2.2.6.3 Engine controller
The Engine Controller is composed of an engine control SOCs (LPEC3 and LPEC1), and other logic Ics for
mechanical elements. The engine controller controls the motor, Fan signal and adjusts temperature in the
fusing system and read sensor signal.
The Engine Controller also includes communication control units for optional SCF, HCF and Finishers.
FAN IF
BLDC BLDC IF FANs
Motors
Engine ASIC
LPEC1
ATMEGA IF HVPS PWM
ATMEGA 88 JC13-00020A HVPS
Step DC Fuser Unit

Motors Engine Con.
LPEC3
I2C IF JC13-00035A
CRUM & MSOK
ADC
Actuator IF Converter
Clutch &
Solenoid
Duplex IF
Sensor IF Duplex
Sensors
Option IF
DC-DC SCF/HCF/Finisher
Converter Local BUS (Option)
ADDR 11-bit Engine I/F
DATA 8-bit
VIDEO Controller
[ Engine Controller diagram ]
2-33
Engine Controller Printed Circuit Board Assembly
1 2 3 4
5 6
16
7
15
14 8
13 12 11 10 9
● Information
- PBA Name : PBA-ENGINE
● Connection
1 OPC/EXIT/FUSER MOTOR 9 FDB

2 JOINT PBA INTERFACE 10 ELEVATOR MOT/P_SIZE
3 STACKER 11 MSOK
4 HVPS 12 SCF
5 FUSER 13 FEED MOT/PICKUP
6 MAIN PBA INTERFACE 14 MP
7 SMPS 15 FEED
8 MAIN POWER 16 COVER OPEN/TONER MOT
2-34
2.2.6.3.1 MSOK
The MSOK PBA is used to store CRUM information. It is comprised of two EEPROM.
NOTE - When an Engine Controller PBA is exchanged, the MSOK PBA should be re-installed to the new
PBA to retain the system information.
● Information
- PBA Name : PBA-MSOK
● Connection
CONNECTOR TO ENGINE
1
CONTROLLER
2.2.6.4 PBA-CRUM
The Crum PBA includes CRU memory for Deve and Bottle Unit Life Cycle counting.
● Information
- PBA Name : PBA-CRUM
1
● Connection
1
1 CRIM PBA TO ENGINE PBA
2-35
2.2.6.5 JOINT PBA
The JOINT PBA is used for connecting between Engine PBA and other part(FAN,Sensor,etc.)
● Information
1 2 3
- PBA Name : PBA-JOINT
1 2 3 ● Connection
4
1 REAR FAN/COVER
2 OUTBIN_SEN
4 3 ENGINE_JOINT
4 WTB_SENSOR/TONER_FAN
5
RELEASE_MOT/DPX_DET_SEN/
5
SMPS_FAN
2.2.6.6 CONNECTOR PBA
The CONNECTOR PBA is used for connecting between the Sensor signal (CTD,REGI,FEED) and Engine
PBA.
2
● Information
1 2 3
- PBA Name : PBA-CONNECTOR
1 3
4 ● Connection
1 CTD_SENSOR
2 FEED/REGI SENSOR
4
CONNECTOR PBA TO ENGINE
3
PBA
4 DEVE CRUM/TONER SENSOR
2-36
2.2.6.7 ERASER PBA
The ERASER PBA is used for deleting the remaining electric charge on the OPC.
● Information
- PBA Name : PBA-ERASER
● Connection
1
1 ERASER PBA TO JOINT PBA HARNESS
2.2.6.8 WASTE SENSOR TX PBA
The WASTE SENSOR TX PBA is used for detecting the waste toner bottle status.
● Information
- PBA Name : PBA-WASTE SENSOR TX
1
● Connection
WTB PBA TO JOINT PBA

1
HARNESS
2-37
2.2.6.9 Electrical Parts Location
S10 S5 S17
S3
S8
S2
S7
S6
S4
S9
S1 S15
S13
S16 S14
Symbol Description Function Symbol Description Function

S1 Empty Sensor Detect Paper empty, Jam0 S11 WTB Sensor Detect WTB installation
S2 Regi Sensor Align Paper S12 Cover Open Detect Cover Open
S3 Feed Sensor Detect Image Start S13 CST Sensor & Paper Detect Cassette installation
S4 Exit Sensor Detect Jam2 Size and Paper Size
S5 Bin Full Sensor Detect Paper Full on exit tray S14 Pickup Position Detect Paper Pickup Position
S6 Duplex Sensor Detect Paper S15 Pickup Limit Switch
S7 MP Empty Sensor Detect Paper Empty S16 Outside Temperature Check the outside
/ Humidity Sensor temperature
S8 CTD Sensor Adjust image density
S17 Inside Temperature Check the inside temperature
S9 Duplex Sensor Detect Duplex Unit
Sensor
S10 Rear Cover Open Detect Cover Open
2-38
F3
F5 M2
S12 M5
M1
M6
C1
M4
F4
M3
C2 M7
F2
M8
F1
S11 C3
M8
S16
Symbol Description Function Remark Symbol Description Function Remark

M1 Motor OPC Drives the Drum BLDC C1 MP Clutch Pick up a paper from MP tray
M2 Motor Deve Drive the Mag Roller BLDC C2 Regi Clutch Align the paper
M3 Motor Feed Transfer the paper BLDC C3 Pickup Clutch Pick up a paper from
M4 Motor Fuser Drives the Fuser unit BLDC cassette tray
M5 Motor Exit Drives the Exit unit Step F1 FAN SMPS Blow in
M6 Motor Toner Supply the toner DC F2 FAN Toner Blow in
M7 Motor Duplex Drivers the Duplex unit Step F3 FAN LSU Blow out
M8 Motor Lift Knock up Lift DC F4 FAN Triac Blow in

F5 FAN REAR Blow out
2-39
2.2.7 Finisher
2.2.7.1 System Configuration
Finisher is consists of 6 main units. The function of each unit is following :
1
2
6
5 4
1 Exterior Unit This is the finisher exterior.

2 Feed Unit This unit transports the paper to the temper unit.
3 Tamper Unit This unit aligns the paper and transports the aligned papers to the tray.
4 Stapler Unit This unit staples the paper.
5 Endfence Unit This unit is the base level for aligning paper.
6 Stacker Unit This unit is stacks the output papers.
2-40
2.2.7.2 System Layout and Paper path
The following diagram displays the cross sectional view.
Sensor Feed Roller

No. Name No. Name
1 Entrance Sensor 1 Roller Feed Exit
2 Diverter Sensor 2 Roller Feed Middle Upper
3 Jam Guide Sensor 3 Roller Feed Middle Lower
4 Exit Sensor 4 Roller Feed Entrance
5 Tamper Home Sensor (Front)
6 Tamper Home Sensor (Rear) Jam Clear Guide
7 Extension Tray Home Sensor No. Name
8 Level Sensor 1 Guide Left Jam Clear
9 Stacker Full Sensor
2-41
2.2.7.3 Electrical parts location
The following diagram displays the electrical parts such as sensor and motor.
S5
M4 M3
M2 S10
S4
P1 S3
S6
S7
S2
S8
S9
M5
M1
M6
S1 M7
S11
S1 JC81-07420A AS-SENSOR:KIT5011C Entrance Sensor

S2 JC81-07420A AS-SENSOR:KIT5011C Diverter Sensor
S3 JC81-07420A AS-SENSOR:KIT5011C Jam Guide Sensor
S4 JC81-03480A AS-SENSOR:KIT5011C Exit Sensor
S5 JC81-07420A AS-SENSOR:KIT5011C Tamper Home Sensor (Front)
S6 JC81-07420A AS-SENSOR:KIT5011C Tamper Home Sensor (Rear)
S7 JC81-07420A AS-SENSOR:KIT5011C Extension Tray Home Sensor
S8 JC81-07420A AS-SENSOR:KIT5011C Level Sensor
S9 JC81-07420A AS-SENSOR:KIT5011C Stacker Full Sensor
S10 MSW3 3143 MICRO SWITCH:VP333A-4D Staple Safety Switch
S11 MSW3 3113 MICRO SWITCH:VP333A-1D Cover Open Switch
M1 JC81-03478A ASSY:PM MOTOR:S2M20T Feed Entrance Motor
M2 JC81-03479A ASSY:HB MOTOR:S2M19T Feed Exit Motor
M3 HF10 3139 ASSY:PM MOTOR:M08Z18 Front Tamper Motor
M4 HF10 3139 ASSY:PM MOTOR:M08Z18 Rear Tamper Motor
M5 JC81-03478A ASSY:PM MOTOR:S2M20T Extension Tray Motor
M6 JC81-03475AB STAPLER:EH-C590SS Stapler Motor
M7 JC81-08264A AS-DC MOTOR:2738:S2M12T:PCB Stacker Moving Motor
P1 HF10 8200 PCB ASSY:MAIN:HF-FIN Finisher PCB
2-42
2.2.7.4 Finisher main board
The following diagram displays the connection information of the finisher main board.
Connector Name
Number
P/J1 PSU (+24V, +5V), ENGINE INTERFACE
P/J2 Stapler Door/Safety Switch
P/J5 Feeding Motors and Extension Tray Motor
P/J6 Tamper Motors
P/J7 Stacker, Extension Tray, Diverter, Entrance Sensors
P/J8 Exit, Jam Cover, Tamper Sensors
P/J9 Stapler Motors and Sensors
P/J14 Stacker Motor
2-43
2.2.8 Mail box
2.2.8.1 System Layout and paper path
The following diagram displays the cross sectional view.
Sensor Feed Roller

No. Name No. Name
1 Entrance Sensor 1 Exit Roller : Bin#4
2 Exit Sensor : Bin#1 2 Feed Roller : Bin#4
3 Lower Gate Sensor 3 Exit Roller : Bin#3
4 Full Sensor :Bin#1 4 Feed Roller : Bin#3
5 Exit Sensor : Bin#2 5 Exit Roller : Bin#2
6 Full Sensor :Bin#2 6 Feed Roller : Bin#2
7 Exit Sensor : Bin#3 7 Exit Roller : Bin#1
8 Upper Gate Sensor Level Sensor 8 Feed Roller : Bin#1
9 Full Sensor :Bin#3 Jam Clear Guide
10 Exit Sensor : Bin#4 No. Name
11 Full Sensor :Bin#4 1 AS-COVER JAM FRAME ASSY
2-44
2.2.8.2 Electrical parts location
The following diagram displays the electrical parts such as sensor and motor.
S12
S11
S9
S8
M2
S7 M3
S6
S10 S4 S5
M1
S2 S3
S1
P1
S1 0604-001095 PI SENSOR:GP1S73P2 Entrance Sensor

S2 0604-001095 PI SENSOR:GP1S73P2 Exit Sensor : Bin#1
S3 0604-001095 PI SENSOR:GP1S73P2 Full Sensor : Bin#1
S10 0604-001095 PI SENSOR:GP1S73P2 Lower Gate Sensor
S11 0604-001095 PI SENSOR:GP1S73P2 Upper Gate Sensor
S12 JC81-03469A MICRO SWITCH:VP333A-0D Door Open Switch
M1 JC81-07280A SEPARATE MOTOR:SUB ASSY Lower Gate Motor
M2 JC81-07280A SEPARATE MOTOR:SUB ASSY Lower Gate Motor
M3 JC81-07281A HB MOTOR:FEED:SUB ASSY Feed Motor
P1 JC81-07277A AS-PCB ASSY MAIN Mailbox PCB
2-45
2.2.8.3 Mail box main board
The following diagram displays the connection information of the mail box main board.
Connector Name
Number
P/J1 PSU (+24V, +5V), ENGINE INTERFACE
P/J2 Door Switch
P/J3 Feeding Motor and Upper&Lower Gate Motors
P/J4 Entrance, Upper&Lower Gate Sensors
P/J5 Exit, Full Sensors
2-46
3. Replacement procedure
3. Replacement Procedure
3.1 General Precautions on Disassembly

When you disassemble and reassemble Releasing Plastic Latches
components, you must use extreme caution. The
close proximity of cables to moving parts makes Many of the parts are held in place with plastic
proper routing a must. latches. The latches break easily; release them
If components are removed, any cables disturbed carefully.
by the procedure must be restored as close as To remove such parts, press the hook end of the
possible to their original positions. Before removing latch away from the part to which it is latched.
any component from the machine, note the cable
routing that will be affected.
Whenever servicing the machine, you

must perform as follows:
1. Check to verify that documents are not stored in

memory.
2. Be sure to remove the toner cartridge before you

disassemble parts.
3. Unplug the power cord.
4. Use a flat and clean surface.
5. Replace only with authorized components.
6. Do not force plastic-material components.
7. Make sure all components are in their proper

position.
3-1
3.2 Screws used in the printer

The screws listed in the table below are used in this printer. Please ensure that, when you disassemble the
printer, you keep a note of which screw is used for which part and that, when reassembling the printer, the
correct screws are used in the appropriate places.
Part Code Location Description Qty

6003-000196 DUPLEX SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 9
6002-000440 SCREW-TAPPING;PWH,+,2,M3,L8,ZPC(BLK),SWRCH18A 11
6003-000196 CASSETTE SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 5
6003-000269 SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 3
6002-000440 CASSETTE-SIDE RIGHT SCREW-TAPPING;PWH,+,2,M3,L8,ZPC(BLK),SWRCH18A 2
6006-001078 SCREW-TAPTYPE;PH,+,WSP,B,M3,L10,ZPC(WHT),SWRCH18A 7
FUSER
SCREW-MACHINE;PH,+,WSP,M3,L10,ZPC(WHT),SWRCH18A,
6006-001193 3
WD8,TEMPERED
6009-001711 SCREW-SPECIAL;PH,+,M3,L3.8,Ni PLT,SWRCH18A,MACH 2
6002-000440 FUSER-ROLLER CLEAN SCREW-TAPPING;PWH,+,2,M3,L8,ZPC(BLK),SWRCH18A 2
6002-000440 FUSER-GUIDE EXIT UPPER SCREW-TAPPING;PWH,+,2,M3,L8,ZPC(BLK),SWRCH18A 1
6002-000440 FUSER-GUIDE EXIT LOWER SCREW-TAPPING;PWH,+,2,M3,L8,ZPC(BLK),SWRCH18A 2
FUSER-BRACKET UPPER
SCREW-MACHINE;PH,+,WSP,M3,L10,ZPC(WHT),SWRCH18A,
6006-001193 1
WD8,TEMPERED
6003-000269 FUSER-BRACKET LOWER SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 2
6003-000196 SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 4
FRAME
6009-001664 SCREW-HEX;HWH,+,M3,L8,ZPC(WHT),SWRCH18A,C TYPE 14
6003-000196 FRAME-TERMINAL SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 1
6003-000301 SCREW-TAPTYPE;BH,+,S,M4,L6,ZPC(WHT),SWRCH18A 4
FRAME MAIN
6003-000196 EXIT SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 12
6001-000130 DRIVE EXIT SCREW-MACHINE;BH,+,M3,L6,ZPC(WHT),SWRCH18A 2
6003-000196 MP SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 7
6009-001664 MP SCREW-HEX;HWH,+,M3,L8,ZPC(WHT),SWRCH18A,C TYPE 2
6001-000130 SCREW-MACHINE;BH,+,M3,L6,ZPC(WHT),SWRCH18A 3
DRIVE FUSER
6001-000130 DRIVE-DUPLEX SCREW-MACHINE;BH,+,M3,L6,ZPC(WHT),SWRCH18A 2
6003-000301 DRIVE-FEED SCREW-TAPTYPE;BH,+,S,M4,L6,ZPC(WHT),SWRCH18A 4
3-2
Part Code Location Description Qty

6003-000301 DRIVE MAIN SCREW-TAPTYPE;BH,+,S,M4,L6,ZPC(WHT),SWRCH18A 8
6003-000269 DRIVE FUSER-RELEASE SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 2
FRAME-GUIDE CASSETTE
LEFT
FRAME-GUIDE DUPLEX
LEFT
FRAME-GUIDE DUPLEX
RIGHT
FRAME-DUCT WASTE
6003-000282 SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 3
TONER
FRAME BASE SCREW-SPECIAL;HW,TORXPLUS 8IP,M3,L8.0,Ni
6009-001717 32
PLT,SWCH18A,MACHINE
6002-000440 FRAME-PICKUP SCREW-TAPPING;PWH,+,2,M3,L8,ZPC(BLK),SWRCH18A 7
6003-001474 FRAME-RIGHT SCREW-TAPTYPE;BH,+,B,M3,L30,ZPC(WHT),SWRCH18A 3
6009-001664 FRAME-UPPER SCREW-HEX;HWH,+,M3,L8,ZPC(WHT),SWRCH18A,C TYPE 2
6003-000196 FRAME-MIDDLE SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 25
6003-000196 FRAME-ACTUATOR SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 2
6003-000196 FRAME-FEED IDLE SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 2
6003-000282 FRAME-SENSOR CTD SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 2
6009-001664 FRAME-FRONT SCREW-HEX;HWH,+,M3,L8,ZPC(WHT),SWRCH18A,C TYPE 2
6009-001664 FRAME-RIGHT LOWER SCREW-HEX;HWH,+,M3,L8,ZPC(WHT),SWRCH18A,C TYPE 5
FRAME-POWER SUPPLY
FRAME-BOARD FUSER
DRIVE
6003-000196 COVER-REAR SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 5
6003-000196 COVER-FRONT SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 4
6003-000196 COVER-TOP SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 2
6003-000196 OPE SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 14
6003-000282 LSU SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 6
6003-000282 LSU-SUB LD SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 2
MAINLINE
6006-001038 SCREW-MACHINE;PH,+,WSP,M4,L10,ZPC(WHT),SWRCH18 4
3-3
3.3 Replacing the maintenance parts

3.3.1 Fuser unit
CAUTION - The temperature gets high in the vicinity of the fuser unit. When replacing it, take necessary
precautions so you don’t get injured. Before replacing it, make sure that fuser unit has cooled.
1. Remove the duplex unit. 4. Take off the fuser unit after removing 4 screws.
[
5. Install the new fuser unit. Then tighten 4 screws.
2. Open the rear cover.
[
6. Install the rear cover.
3.. While opening the rear cover at a 45˚ angle, lift

up the right side of the rear cover, Then take off
the rear cover.
7. Install the duplex unit.
3-4
3.3.2 Pick up/ Retard/ Forward roller
1. Take off the cassette from the machine. 4. Push the pick up lever. And then remove the pick
up and forward roller as shown in the following
figure.
2. Remove the retard roller as shown in the

following figure. 5. Install the pick up and forward roller.
3. Install the retard roller. 6. Insert the cassette.
3-5
3.3.3 Transfer roller
1. Open the top cover. Remove the toner cartridge. 4. Install the transfer roller.
5. Install the imaging unit and toner cartridge.
2. Remove the Imaging unit
3. Push the both green handle to the direction of

arrow. Take off the transfer roller.
3-6
3.4 Replacing the main svc part
3.4.1 Cover
1. Take off the cassette. 3. Open the OPE cover. Remove 4 screws.
2. Open the front cover. Remove 4 screws. 4. Remove the option cover. Remove 2 screws.
3-7
5. Remove the duplex unit. 7. Remove the control box cover.
6. Lift up the right side of the rear cover, Then take 8. Remove 4 screws from the rear.
off it.
3-8
9. Remove the right cover. 11. Unplug 3 connectors.
12. Release the linker from the right side.
13. Lift up and release the top cover by unhooking

the latches from the both sides.
Linker
Hook
10. Open the WTB cover. Remove the WTB. And

Remove the left cover while the WTB cover is
open.
Hook
CAUTION
Do not close the WTB cover before assembling the
left cover. After reassembling the left cover, close
the WTB cover.
3-9
14. Remove the front cover.
3-10
3.4.2 Video controller
1. Remove the right cover. (Refer to 3.4.1 cover)
2. Unplug all connectors on the video controller.
3. Remove 5 screws
4. Release the video controller.
CAUTION
Observe precautions
For handling
Electrostatic
Sensitive
Devices
3.4.3 Engine controller
2. Unplug all connectors on the engine controller.
3. Remove 4 screws.
4. Release the engine controller.
CAUTION
Observe precautions
For handling
Electrostatic
Sensitive
Devices
3-11
3.4.4 Main drive unit
1. Remove the right cover. (Refer to 3.4.1 cover) NOTE

When replacing only motor, remove 4 screws and
2. Unplug 3 motor connectors on the engine unplug 1 connector.
controller.
3. Release the engine controller with bracket after

removing 3 screws.
4. Release the main drive unit after removing

5 screws.
3-12
3.4.5 Feed drive unit
1. Remove the right cover. (Refer to 3.4.1 cover) 5. Remove 5 screws and unplug 1 connector.
2. Release the engine controller with bracket after 6. Remove the feed drive unit.
removing 3 screws.
NOTE
3. Remove 2 clutch brackets after removing 4 unplug 1 connector.
screws securing the clutch bracket. (2EA x 2)
4. Remove 2 clutches after removing 2 E-rings.

(1EA x 2)
3-13
3.4.6 Fuser drive unit
1. Remove the right cover. (Refer to 3.4.1 cover) NOTE

2. Release the video controller with bracket after unplug 1 connector.
removing 2 screws.
3. Remove the main drive unit.

(Refer to 3.4.4 Main drive unit)
5. Remove the fuser unit after removing 4 screws.
4. Release the harness holder after removing 3

screws.
3-14
6. Release the spring with spring hook. 7. Remove the fuser drive unit after removing
4 screws.
3-15
3.4.7 Duplex drive unit
1. Remove the right cover. (Refer to 3.4.1 cover) 3. Remove the duplex drive unit after removing
4 screws and unplugging the connector.
removing 3 screws.
3.4.8 Lift motor
1. Remove the right cover. (Refer to 3.4.1 cover) 3. Remove the lift motor unit after removing
3 screws and unplugging the connector.
removing 3 screws.
3-16
3.4.9 Fuser Release drive unit
1. Remove the left cover. (Refer to 3.4.1 cover)
2. Remove the Fuser Release drive unit after removing 3 screws and 1 connector.
3-17
3.4.10 Fuser drive board unit
1. Remove the right cover. (Refer to 3.4.1 cover) 4. Release the fuser drive board unit after removing
3 screws.
2. Release the video controller with bracket after
removing 2 screws.
3. Remove 1 screw connecting the ground wire.
3-18
3.4.11 LSU Fan
2. Release the FAN after removing 1 screw.
3.4.12 LSU
1. Remove the top cover. (Refer to 3.4.1 cover)
2. Release the LSU after removing 4 screws.
3-19
3.4.13 Exit unit
1. Remove all covers. (Refer to 3.4.1 cover) 4. Remove 2 screws from the right.
2. Remove 3 screws securing the exit-top bracket.
5. On the left side, remove the joint board

after removing 4 screws and unplugging all
3. Lift up the exit-top bracket after removing connectors.
2 screws.
3-20
6. Remove 2 screws. 7. Lift up the exit unit.
3-21
3.4.14 Frame terminal
2. Release the frame terminal after removing 5 screws.
3.4.15 WTB pipe unit
1. Remove the frame terminal. (Refer to 3.4.14)
2. Release the WTB pipe unit after removing 2 screws.
3-22
3.4.16 SMPS/ HVPS board
1. Remove all covers. (Refer to 3.4.1 cover) 5. Release the video controller with bracket after
removing 2 screws.
2. Remove the fuser unit.
3. Remove the fan from the left after removing

1 screw.
6. Remove 2 screws from the right.
4. Remove 2 screws from the left.
3-23
7. Remove the bracket after removing 5 screws. 11. Remove the HVPS board after removing
5 screws.
8. Pull the power supply frame to the front slightly.
9. Unplug the connector. 12. Remove the SMPS board after removing
4 screws.
10. Take off the power supply frame.
3-24
3.4.17 Frame shaft
1. Remove 1 screw. 2. Take off the frame shaft.
3-25
3.4.18 Regi. unit
1. Remove the Regi. clutch bracket after removing 2 screws.
2. Remove the E-ring and clutch.
3. Remove 4 screws from both side of the regi unit
4. Take off the regi unit.
CAUTION : When you take off the regi unit, you have to check the regi and feed actuators.
Actuator feed Actuator regi
3-26
3.4.19 Regi. actuator
1. Remove the regi unit. (reter to 3.4.18 Regi unit) 3. Release the actuators.
2. Remove the actuator cover.
3.4.20 Eraser lamp
1. Release the eraser lamp after removing 2 screws.
3-27
3.4.21 External temperature sensor
2. Remove the sensor from left-bottom of the left side after removing 1 screw.
3-28
3.5 Finisher
3.5.1 Cover
1. Remove 4 screws. 4. Remove the staple cartridge.
2. Open the jam guide. Remove 2 screws. 5. Remove the finisher front cover.
3. Remove the finisher rear cover.
3-29
3.5.2 Stapler Ass’y
1. Remove the finisher front cover. (Refer to 3.5.1 cover)
2. Remove 3 screws. Unplug 2 connectors. And remove the Stapler Assy.
3.5.3 Safety sensor
1. Remove the finisher front cover. (Refer to 3.5.1 cover)
2. Remove 2 screws. Unplug 2 connectors. And remove the Safety sensor.
3-30
3.5.4 Tamper Ass’y
1. Remove the finsher front/rear cover. 4. Remove 2 screws.

(Refer to 3.5.1 cover)
2. Release the Jam guide after removing both

bushes.
5. Remove 2 screws from the opposite.
3. Remove 2 screws securing the safety sensor.
3-31
6. Remove 2 screws. 8. Remove the Tamper Home Sensor after

unplugging the connector.
Tamper Home Sensor
9. There are 2 temper motors. To remove a tamper

motor, remove 2 screws and 1 connector.
7. Remove the finisher top cover.
10. To remove the door open sensor and exit

sensor, unplug the connector.
Door Open Sensor Exit Sensor
3-32
3.5.5 Finisher Main board
1. Remove the finisher rear cover. (Refer to 3.5.1 cover)
2. Remove the finisher main board after removing 5 screws and all connectors.
3.5.6 Diverter Assy
1. Remove the finisher rear cover. (Refer to 3.5.1 cover)
2. Remove the Diverter Sensor after unplugging the connector.
3. Remove the One-Way Bearing after removing 3 E-rings and spring.
E-Ring
One Way Bearing

Diverter Sensor
3-33
3.5.7 Exit Motor
1. Remove the finsher rear cover. 4. Remove the exit motor after unplugging the
(Refer to 3.5.1 cover) connector.
2. Remove the main board bracket after 4 screws

and connectors.
3. Remove 2 screws and release the belt.
3-34
3.5.8 Stacker Motor
1. Remove the finsher front cover. 3. Unplug the connector.

(Refer to 3.5.1 cover)
2. Remove 2 screws.
3-35
3.6 Mail box
1. Remove the Stacker tray (4 EA). 3. Remove the front cover. Separate the rear cover
after unplugging the connector.
2. Remove 2 screws to separate front/rear

cover.
4. Remove the jam cover.
3-36
5. Remove the top cover after remove 4 screws. 7. To remove the Motor, remove 4 screws and 4
connectors.
Top cover
6. Open the Assy Shiled TOP. If necessary, remove 8. Remove the 2 SPUR Gear after remove screw.
switch or sensor.
CATUION
When re-assembling, align the groove of both gear.
3-37
9. Separate the bracket and main board after 11. There are 3 Ass’y actuator shields.
remove 5 screws. This manual describes disassebmly procedure
for middle shield.
Remove 2 screws(green color) from the front.
12. Remove 2 screws(green color) from the rear.
10. Remove the SPUR Gear after remove screw.
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13. Remove the ROLLER:STACKER. 15. Push the Ass’y actuator shield to the direction
of arrow. And Separate it from the opposite
side.
14. Remove the SEPARATE:PAWL:FEED by 16. Done

unhooking the side.
3-39
4. Alignment and Troubleshooting
4.1 Alignment and Adjustments

This chapter describes the main functions for service, such as the product maintenance method, the test
output related to maintenance and repair, Jam removing method, and so on.
It includes the contents of manual.
4.1.1 Control Panel
1 2 4 6 7 9
3 5 8 10
1 Display screen Shows the current status and prompts during an operation.
2 Menu Enters Menu mode and scrolls through the available menus.
3 Back Sends you back to the upper menu level.

Scroll through the options available in the selected menu, and
4 Arrow
increase or decrease values.
5 OK Confirms the selection on the screen.
Use the keypad to enter numbers and characters. It is useful for
6 Numeric keypad
entering IP addresses.
7 Eco Turns the Eco mode on or off.
Stops an operation at any time. The pop-up window appears on the
8 Stop/Clear button
screen showing the current job that the user can stop or resume.
9 Power Saver button Turns the machine on or off.
10 Status Shows the status of your machine.
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4.1.2 Understanding The Status LED

The color of the Status indicates the machine’s current status.
LED STATUS DESCRIPTION

Off The machine is off-line.
Blinks green • The machine is warming up.
• The machine is receiving data from a computer.
• The machine is printing data.
Solid green The machine is online and can receive data from a computer.
Solid red • The cover is open. Close the cover.
• There is no paper in the tray. Load paper in the tray.
• The machine has stopped due to a major error.
• The machine is experiencing system problems requiring service, such as
LSU error, fuser error.
• A toner cartridge has almost reached its estimated cartridge lifea.
It is recommended to replace the toner cartridge.
• The machine cannot recognize the status of toner cartridges and the
supplies information. Open and close the cover and check if the machine
can operate properly. If the problem persists, turn the power off and on.
Blinks red • A minor error has occurred and the machine is waiting for the error to be
cleared. When the problem is cleared, the machine resumes.
• A small amount of toner is left in the cartridge. The estimated cartridge
lifea of toner is close. Prepare a new cartridge for replacement. You may
temporarily increase the printing quality by redistributing the toner in the
cartridge.
Lights orange A paper jam has occurred.
a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity
of print-outs and is designed pursuant to ISO/IEC 19798. The number of pages may be affected by operating
environment, printing interval, graphics, media type and media size. Some amount of toner may remain in the cartridge
even when red LED is on and the printer stops printing.
4-2
4.1.3 JAM Removal
When a paper jam occurs, a warning message appears on the display screen.
In tray 1 3. Remove the jammed paper by pulling in the

direction shown. To avoid tearing the paper, pull
1. Open and close the top cover. The jammed it out gently and slowly.
paper is automatically ejected from the machine.
If the paper does not exit, go to the next step.
If the paper does not move when you pull, or if

2. Pull out the tray 1. you do not see the paper in this area, check the
fuser area around the toner cartridge.
4. Insert tray 1 back into the machine until it snaps

into place.
4-3
5. Open and close the top cover to resume printing. In optional tray 2
NOTE
• Click this link to open an animation about clearing
a jam.
• The procedure is same for all optional trays.
1. Pull out the optional tray 2.
2. Remove the jammed paper by pulling in the

it out gently and slowly.
If the paper does not move when you pull or if
you do not see the paper in this area, stop and
go to the next step.
3. Pull tray 1 half-way out.
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4. Pull the jammed paper straight up and out. In the optional high capacity feeder
1. Open the cover of the optional high capacity

feeder.

5. Insert the trays back into the machine.
3.Close the optional high capacity feeder cover.
4.Open and close the top cover to resume printing.
6.Open and close the top cover to resume printing. CAUTION

If the top cover is not completely closed, the
CAUTION machine will not operate.
machine will not operate.
4-5
In the multi-purpose tray Inside the machine
1. If the paper is not feeding properly, pull the

paper out of the machine. CAUTION
The fuser area is hot. Take care when removing
paper from the machine.
1. Open the top cover and pull the toner cartridge

out.
2. Open and close the top cover to resume printing.
CAUTION
2. Pull the imaging unit out.
CAUTION
• Do not touch the green surface of the imaging
unit.
• To prevent damage to the imaging unit, do not
expose it to light for more than a few minutes.
Cover it with a piece of paper, if necessary.
4-6
3. Carefully lift up the guide feed as shown below. 5. Flip down the guide feed.
4. Remove the jammed paper by pulling in the 6.Reinsert the imaging unit and toner cartridge.
it out gently and slowly. 7.Open and close the top cover to resume printing.
CAUTION
If the paper does not move when you pull, or

if you do not see the paper in this area, check
inside the machine
4-7
In the exit area 3. Open the rear cover.
1. Open and close the top cover. The jammed 4. By opening the fuser lever, loosen the jammed
paper is automatically ejected from the machine. paper. Then gently pull the paper straight out.

If you do not see the jammed paper or if there is

any resistance when you pull, stop and go to the
next step.
5. Put the fuser levers to their original position

and close the rear cover. Printing automatically
resumes.
4-8
In the duplex unit area
If the duplex unit is not inserted correctly, a paper 4. Pull the duplex unit out of the machine.
jam may occur. Make sure that the duplex unit is
inserted correctly.
1. Open the rear cover.
5. Locate the jammed paper and remove it.

6. Insert the duplex unit into the slot.
7. Open and close the top cover to resume printing.
CAUTION
3. Close the rear cover. machine will not operate.
If the paper does not move when you pull or if
you do not see the paper in this area, stop and
go to the next step.
4-9
In the optional finisher (stacker & stapler) 3. Locate the jammed paper and remove it. The
jammed paper might be inside the finisher or the
Paper jam in front of the finisher machine. To avoid tearing the paper, pull it out
gently and slowly.
1. Open the finisher’s rear cover.
4. Close the finisher’s rear cover and machine’s

2. Open the machine’s rear cover. rear cover.
4-10
Paper jam inside the finisher Paper jam at the exit of the finisher
1. Open the finisher’s rear cover. 1.Remove the jammed paper by pulling in the

it out gently and slowly. 2. Open and close the finisher’s rear cover to
resume printing.
3. Close the finisher’s rear cover.
4-11
In the optional multi-bin mailbox 3. Locate the jammed paper and remove it. The
- Paper jam in front of the multi-bin mailbox jammed paper might be inside the mailbox or the
machine. To avoid tearing the paper, pull it out
1. Open the mailbox’s rear cover. gently and slowly.
2. Open the machine’s rear cover. 4. Close the mailbox’s rear cover and machine’s
rear cover.
4-12
- Paper jam inside the multi-bin mailbox - Paper jam at the exit of the multi-bin
mailbox
1. Open the mailbox’s rear cover.

2. Open and close the mailbox’s rear cover to
resume printing.
3. Close the mailbox’s rear cover.
4-13
4.1.4 Useful menu items for service
PRINTING A MACHINE REPORT
You can print the machine’s information and job report.

1. Press Menu on the control panel.
2. Press the up/down arrow to highlight Information and press OK.
3. Press the up/down arrow until the report or list you want to print appears and press OK.
4. Press the up/down arrow to highlight Yes at the Print? prompt and press OK.
MONITORING THE SUPPLIES LIFE
To view the supply life indicators, follow the steps below:

2. Press the up/down arrow to highlight Admin Setup and press OK.
3. Press the up/down arrow to highlight Maintenance and press OK.
4. Press the up/down arrow to highlight Supplies Info. and press OK.
5. Press the up/down arrow to highlight the setting option you want appears.
6. Press OK to save the selection.
7. Press Stop/Clear to return to the ready mode.
USING TONER LOW ALERT
If toner in the cartridge has run out, a message informing user to change the toner cartridge appears. You
can set the option for this message to appear or not.
2. Press the up/down arrow to highlight Admin Setup and press OK.
3. Press the up/down arrow to highlight Maintenance and press OK.
4. Press the up/down arrow to highlight Toner Low Alert and press OK.
5. Press the up/down arrow to highlight the setting option you want appears.
7. Press Stop/Clear to return to the ready mode.
ALTITUDE ADJUSTMENT
The print quality is affected by atmospheric pressure, which is determined by the height of the machine
above sea level.
Before you set the altitude value, determine the altitude where you are.

2. Press the up/down arrow to highlight System
Setup and press OK.
1 High X 3. Press the up/down arrow to highlight Altitude Adj.
2 High 2 and press OK.
3 High Z 4. Press the up/down arrow until the setting option
4 Normal you want appears.
W
6.Press Stop/Clear to return to the ready mode.
4-14
4.1.5 Periodic Defective Image
If an image defects appears at regular intervals on the printed-paper, it is probably due to a faulty or
damaged roller.
Refer to the table below and check the condition of the appropriate roller.
OPC Drum
HEAT R
MP Pickup
Transfer R
Regi R
Feed R
Forward R
Pressure R
Duplex R
Pickup Retard R
Roller Diameter Band Period Typical defect

OPC Drum Ø 30.06 94.4 mm Spot, Image ghost
REGI Roller Ø 18.73 58.8 mm
Feed Roller Ø 15.00 47.1 mm
Forward Roller Ø 23.00 72.3 mm
Pickup Roller Ø 23.00 72.3 mm
Retard Roller Ø 23.00 72.3 mm
MP Pick-up Ø 15.00 47.1 mm
Heat Roller Ø 49.45 155.3 mm Spot, Image ghost
Duplex Roller Ø 11.30 35.5 mm
Cleaning Roller Ø 12.50 43.3 mm
Transfer Roller Ø 18.40 57.8 mm Image ghost
4-15
4.1.6 Using the Easy Printer Manager program and smart panel
Smart Panel is a program that monitors and informs you of the machine status, and allows you to customize
the machine’s settings. Smart Panel is installed automatically when you install the machine software.
To use this program, you need the following system requirements:

• Windows. Check for windows operating system(s) compatible with your machine.
• Mac OS X 10.3 or higher
• Linux. Check for Linux systems that are compatible with your machine.
• Internet Explorer version 5.0 or higher for flash animation in HTML Help.
If you need to know the exact model name of your machine, you can check the supplied software CD.
4.1.6.1 Using the Easy Printer Manager program (Windows only)
Easy Printer Manager is a Windows-based application that combines Samsung device settings into one
location. Easy Printer Manager combines device settings as well as printing environments, settings/actions,
launching applications, and so on. All of these features provide a gateway to conveniently use Samsung
machine. Easy Printer Manager provides two different user interfaces for the user to choose from: the default
user interface and the advanced settings user interface. Switching between the two interfaces is easy, just
click a button.
Understanding Easy Printer Manager program

This interface is intended to be used by general device users in a small business or small home office
environment.
For Windows user, select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer
Manager.
The Easy Printer Manager interface is comprised of various basic sections as described in the table below.
4-16
The Printer List displays icons corresponding to discovered network or local

1 Printer List
printers’ error status.
This area gives you general information about your machine. You can check
information, such as the machine’s model name, IP address (or Port name),
and machine status.
2 Printer Information
Troubleshooting button: This button opens Troubleshooting Guide when
an error occurs. You can directly open the necessary section in the user’s
guide.
Application Includes links for changing to the advanced settings, preference, help, and
3
information about.
Displays Quick links to machine specific functions. This section also includes
links to applications in the advanced settings.
4 Quick links
If you connect your machine to a network, the SyncThru™ Web Service
window appears.
Displays information about the selected machine, remaining toner level
5 Contents Area and paper. The information will vary based on the machine selected. Some
machines do not have this feature.
Click on the Order button from the supply ordering window. You can order
6 Order Supplies
replacement toner cartridge(s) from online.
Click the Help button from the upper-right corner of the window and click on any option you want to know
about.
4.1.6.2 Using the Smart Panel program (Macintosh and Linux only)
Smart Panel is a program that monitors and informs you of the machine’s status, and allows you to customize
the machine’s settings. For Macintosh, Smart Panel is installed automatically when you install the machine
software. For Linux, you can download Smart Panel from the Samsung website.
Smart Panel overview
GY
[
X
You can view the level of toner remaining in each toner cartridge. The
machine and the number of toner cartridge(s) shown in the above window
1 Toner Level
may differ depending on the machine in use. Some machines do not have
this feature.
2 Buy Now You can order replacement toner cartridge(s) from online.
3 User’s Guide You can view the online User’s Guide.
You can configure various machine settings in the Printer Settings Utility
4 Printer Setting
window. Some machines do not have this feature.
4-17
4.1.7 Updating Firmware

This chapter includes instructions for updating the printer firmware. You can update the printer firmware by
using one of the following methods :
• Update the firmware by using the USB port.

• Update the firmware by using the network.
4.1.7.1 Update the firmware by using the USB port
[Upgrading preparations]
- usblist2.exe : Tool which sends firmware data to printer.

- Firmware file to upgrade
[Upgrade Procedure]
1. Turn the machine off.
2. Connect USB cable to printer.
3. Turn the machine on. Check if the printer is the ready status.
4. Drag the firmware file and Drop down on the usblist2.exe.

And then firmware update will be started automatically.
5. When upgrading is completed, machine is automatically re-booting.
4-18
4.1.7.2 Update the firmware by using the network
[Upgrading preparations]
- Wired or Wireless Network connection is established

- Firmware file to upgrade
[Upgrade Procedure]
1. Open Web-browser and input IP address of machine. Click “Login”.
2. Log-in Admin Mode Caution

ID: admin, PW: sec00000 Please, change SWS Default ID and
Password for system security in case of
your first connection
Note
If the machine supports ‘Direct Print’,
you can enable this function using the
SWS menu. The default configuration is
‘Disabled’ for your security
3. Select Maintenance menu and click “upgrade wizard”
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4. Select firmware file using “browser” button and press next button.
5. SyncThru will check verify firmware file and compare version and press next button.
6. Machine starts upgrading. SyncThru will return home page after upgrading is completed.
Caution: Do not turn power off during the firmware upgrade process. Let the machine reboot on its own.
4-20
4.1.8 Tech Mode
4.1.8.1 Entering the Tech Mode
In service (tech) mode, the technician can check the machine and perform various test to isolate the cause of
a malfunction. While in Tech mode, the machine still performs all normal operations.
To enter the Tech Mode
To enter the Tech Mode, press “ Menu + # + 1 + 9 + 3 + 4 ” in sequence
3 5
1 6
4
2
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4.1.8.2 Tech Mode Menu
Depth 1 Depth 2 Depth 3 Depth 4

Data Setup HDD Setup HDD Format
Counter Reset Fuser
Pickup Roller Tray1/Tray2/Tray3/Tray4/Tray5/MP Tray
Forward Roller Tray1/Tray2/Tray3/Tray4/Tray5/MP Tray
Retard Roller Tray1/Tray2/Tray3/Tray4/Tray5/MP Tray
Transfer Roller
Toner Low Level 10%* : [1~30]
Paper Substitution Off*
On
Report Configuration
Supplies Info.
Usage Counter
Event Log
Job Duty Report
EDC Mode NVM Read Write 102-Registration For the detail menus below depth3, refer to
103-Time 3) EDC mode.
104-Counter
105-Duty
106-Deve
107-Transfer
109-Temp Offset
110-LD power
NVM Initialize Initialize Now
Test Routines 100-Motor For the detail menus below depth3, refer to
101-Clutch 3) EDC mode.
102-Sensor
105-MHV Bias
106-Dev Bias
107-Transfer Bias
109-Fuser Heater
110-LSU
111-Toner
113-Inner Sensor
116-Outer Sensor
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4.1.8.3 Tech Mode Menu description
1) Data Setup
HDD Setup
This menu can format the hard disk or set up the maximum number of files that you can store. You can see
this menu when the HDD is installed in the machine.
Counter Reset
This menu can reset the counts for the Fuser, Pickup roller, Forward roller, Retard roller, or Transfer roller.
When replacing these parts, you must do this menu.
Toner Low Level

When the toner remains less than setting up level, the machine notify user of toner low.
Paper Substitution
Between A4 and Letter size paper, print job can be excuted without paper mismatch message, when the
setting value is “On”.
2) Report
Configuration
It shows various SW version and current machine setting status.
Supplies Info
It shows consumable unit life status and toner using status.
Usage Counter
It shows printing usage by paper size and type.
Event Log
It shows various kinds of errors which can be occurred in machine. It also store history error count how many
errors are issued.
Job Duty Report

It shows printing usage by print job duty.
4-23
3) EDC mode
NVRAM Read/Write
This menu can change a configuration value for engine firmware.
Code LCD Meaning Default Max/Min

102-0000 0000-Top Tray1 Sim The changed dimension of Tray1 Top 30 0 ~ 60 (0.5mm / 13 steps)
Registration in Simplex
102-0200 0200-Top Tray1 Dup The changed dimension of Tray1 Top 30 0 ~ 60 (0.5mm / 13 steps)
Registration of 1st side in Duplex long and
short
102-0040 0040-Top MP Sim The changed dimension of Bypass Top 30 0 ~ 60 (0.5mm / 13 steps)
102-0050 0050-Side Tray1 Sim The changed dimension of Tray1 Side 30 0 ~ 60 (0.5mm / 13 steps)
102-0090 0090-Side MP Sim The changed dimension of Bypass Side 30 0 ~ 60 (0.5mm / 13 steps)
102-0100 0100-Top Tr1 D_lng The changed dimension of Tray1 Top 30 0 ~ 60 (0.5mm / 13 steps)
Registration of 2nd side in Duplex long
4-24

102-0140 0140-Top MP D_lng The changed dimension of Bypass Top 30 0 ~ 60 (0.5mm / 13 steps)
102-0150 0150-Side Tr1 D_lng The changed dimension of Tray1 Side 30 0 ~ 60 (0.5mm / 13 steps)
102-0190 0190-Side MP D_lng The changed dimension of Bypass Side 30 0 ~ 60 (0.5mm / 13 steps)
short
short
short
short
102-0240 0240-Top MP Dup The changed dimension of Bypass Top 30 0 ~ 60 (0.5mm / 13 steps)
short
102-0250 0250-Side Tray1 The changed dimension of Tray1 Side 30 0 ~ 60 (0.5mm / 13 steps)
Dup Registration of 1st side in Duplex long and
short
short
short
short
4-25

short
102-0290 0290-Side MP Dup The changed dimension of Bypass Side 30 0 ~ 60 (0.5mm / 13 steps)
short
103-0040 0040-Pick Int Delay Change time interval for paper pick-up 0 0~100(*100msec)
103-0050 0050-Pick Spl Delay Change time interval for paper pick-up 0 0~100(*100msec)
104-0000 0000-Pick Rol Life Pick up roller Life Page Counter
104-0030 0030-T2 Pick Roll T2 Pick-Up Roller Life Page Counter
Life
Life
Life
Life
104-0061 0061-MP Pick Roll Bypass PickUp Roller Life Page Counter
Life
104-0100 0100-K Drum Page Black Drum Life Page Counter
104-0101 0101-K Drum Life Black Drum Rotation time.(Minutes)
Time
104-0140 0140-K Toner Page Black Toner Cartridge Life Page Counter
104-0180 0180-K Toner Dot Black Toner Cartridge Life Dot Counter
104-0190 0190-Trans Rol Transfer Roller Life Page Counter
Page
104-0210 0210-Fuse Life Page Fuser Life Page Counter
104-0220 0220-Heat Role Heat Roll Life Page Counter
Page
104-0230 0230-Pres Role Pressure Roll Life Counter
Page
105-0030 0030-MHV DC K Charger HV Black DC Duty 720 50~900
106-0030 0030-Deve DC K Deve DC Black 431 50~900
107-0030 0030-THV K Transfer1 HV Black Duty 520 50~900
107-0120 0120-Saw Plate Saw Plate Duty 250 50~900
109-0000 0000-Ready Temp Target Temperature during standby mode. 10 0~15
109-0010 0010-Print Temp Target Temperature during run mode. 5 0~10
109-0030 0030-101-185mm Offset temperature required on thermistor B 5 0~15
Temp for paper width.
109-0040 0040-186-216mm Offset temperature required on thermistor B 5 0~15
Temp for paper width.
4-26

109-0050 0050-60gms Temp Media type offset for fuser roll temperature. 5 0~15
109-0060 0060-90gms Temp Media type offset for fuser roll temperature. 5 0~10
109-0070 0070-Bond Temp Media type offset for fuser roll temperature. 5 0~10
109-0080 0080-Trans Temp Media type offset for fuser roll temperature. 5 0~10
109-0090 0090-CardStock Media type offset for fuser roll temperature. 5 0~10
Temp
109-0100 0100-Envelopes Media type offset for fuser roll temperature. 5 0~10
Temp
109-0110 0110-Labels Temp Media type offset for fuser roll temperature. 5 0~10
110-0070 0070-LD Power K Black LD Power at Normal Speed 470 50~900
Test Routines
This menu can perform the operation test for the main components.
State Related
Code LCD Meaning
Displayed Components
100-0000 Main BLDC Motor Main BLDC Motor is On/Off On[Off] Engine
100-0010 Main BLDC Motor Detect if Main BLDC Motor runs at normal speed High[Low] Engine
Ready
100-0061 Black DEV Motor Black DEV BLDC Motor is On/Off On[Off] Engine
100-0071 Black DEV Motor Detect if Black DEV BLDC Motor runs at normal High[Low] Engine
Ready speed
100-0120 Exit Motor Forward Fast Exit Motor Forward Fast On/Off On[Off] Engine
100-0131 Exit Motor Backward Exit Motor Forward Backward On/Off On[Off] Engine
100-0140 Duplex Motor Forward Duplex Motor Forward On/Off On[Off] Engine
100-0191 System Fan Run Start/Stop System (Main) Fan run On[Off] Engine
100-0260 SMPS Fan Run Start/Stop Deve. Fan run On[Off] Engine
100-0340 Feed Motor Feed Motor is On/Off On[Off] Engine
100-0350 Feed Motor Ready Detect if Feed Motor runs at normal speed High[Low] Engine
101-0000 Bypass Feed Clutch Engages drive to pick up a paper from bypass On[Off] Engine
Tray(MP Tray).
101-0010 T1 Pick-Up Clutch Engages drive to pick up a paper from tray1. On[Off] Engine
(Optional)
(Optional)
4-27
State Related
Code LCD Meaning
(Optional)
(Optional)
101-0050 Registration Clutch Engages drive to registartion rolls. On[Off] Engine
101-0130 T2 Feed Motor T2 Feed Motor On/Off On[Off] Engine
101-0170 Side Cover Interlock Detect if the side cover is opened or closed. Opened/ Engine
Closed
101-0190 Out-Bin Full Sensor Detect when a paper is at Duplex Ready sensor. High[Low] Engine
102-0000 Tray1 Home Position Detect when tray1 is closed. Closed Engine
[Opened]
102-0010 T1 Paper Empty Sensor Detect when paper is in Tray1. High[Low] Engine
102-0020 T1 Size1 sensor Detects whether auto size1 sensor of tray1 is High[Low] Engine
high or low.
high or low.
high or low.
102-0050 T1 Stack Height Sensor Detects if paper in tray1 is elevated to the High[Low] Engine
sensor.
[Opened]
102-0080 T2 Paper Empty Sensor Detect when paper is in tray2. High[Low] Engine
high or low.
high or low.
high or low.
sensor.
[Opened]
high or low.
4-28
State Related
Code LCD Meaning
high or low.
high or low.
sensor.
[Opened]
high or low.
high or low.
high or low.
sensor.
[Opened]
high or low.
high or low.
high or low.
sensor.
102-0280 Bypass Paper Empty Detects when paper is in Bypass Tray(MP Tray). High[Low] Engine
Sensor
102-0290 Feed Sensor Detect when a paper is at Feed sensor. High[Low] Engine
102-0300 T2 Feed Sensor (or Detect when a paper is at T2 Feed sensor. High[Low] Engine
Door Open) (optional)
102-0360 Regi. Sensor Detect when a paper is at Regi. sensor. High[Low] Engine
4-29
State Related
Code LCD Meaning
102-0370 Exit Sensor Detect when a paper is at Exit. sensor. High[Low] Engine
102-0380 Duplex Jam1 Sensor Detect when a paper is at Duplex Jam1 sensor. High[Low] Engine
102-0440 Rear Cover Sensor Detect status of Rear cover. Closed Engine
[Opened]
105-0030 Black MHV Bias Black MHV bias voltage on at normal drive level On[Off] Engine
105-0070 Black MHV Bias Read Black Detect what the MHV value is on the MHV Numeric Engine
Roller 3 digits
106-0030 Black Dev Bias Black Dev bias voltage on at normal drive level On[Off] Engine
107-0030 Black THV Bias Black THV bias voltage on at normal drive level On[Off] Engine
107-0031 Black THV(-) Bias Black THV bias voltage on at normal drive level On[Off] Engine
107-0070 Black THV Bias Read Detect what the THV value is on the THV Roller Numeric Engine
3 digits
107-0160 Erase Lamp1 Erase Lamp 1 On[Off] Engine
109-0000 Fuser Temperature A Detects what the temperature A is on fuser. Numeric Engine
3 digits
109-0010 Fuser Temperature B Detects what the temperature B is on fuser. Numeric Engine
3 digits
109-0030 Fuser Motor Forward Fuser Motor Forward On/Off On[Off] Engine
109-0034 Fuser Motor Ready Detect if Fuser Motor runs at each speed High[Low] Engine
109-0040 Fuser Fan Run Fuser Fan Motor On/Off On[Off] Engine
109-0050 Fuser Bias Fuser bias voltage on at normal drive level On[Off] Engine
109-0090 Fuser Power On It controls temperature of fuser as 180 degrees. On[Off] Engine
109-0091 Fuser Power On(Side) It controls temperature of fuser as 180 degrees. On[Off] Engine
109-0130 Fuser Gap Motor Fuser press control motor On/Off On[Off] Engine
109-0140 Fuser Gap Home Detect if the fuser press is located Home High[Low] Engine
Sensor position.
110-0000 LSU Motor1 Run Ready Detects if LSU motor1 runs at normal speed. High[Low] Engine
110-0060 LSU Motor1 Run LSU Motor1 On/Off On[Off] Engine
110-0110 LSU LD Power4 LSU LD4 Power On/Off (black) On[Off] Engine
110-0120 LSU Fan1 Run Start/Stop LSU Fan Run On[Off] Engine
111-0030 Toner Dispense Motor Toner Dispense(Supply) Motor On/Off On[Off] Engine
Black
111-0070 Toner Sensor Black TC sensor in developer tank. Numeric Engine
3 digits
113-0010 Entrance Motor Entrance Motor run as IOT Speed <about 5 On[Off] Engine[Finisher]
sec>
113-0020 Exit Motor Exit Motor run as IOT Speed <about 5 sec> On[Off] Engine[Finisher]
113-0040 Front Jog Home Front Jogger move Home On Engine[Finisher]
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State Related
Code LCD Meaning
113-0050 Front Jog Stand Front Jogger move to Stand On Engine[Finisher]
113-0060 Rear Jog Home Rear Jogger move Home On Engine[Finisher]
113-0070 Rear Jog Stand Rear Jogger move to Stand On Engine[Finisher]
113-0080 Support Finger Home Supporter move Home On Engine[Finisher]
113-0090 Support Finger Stand Supporter move to Stand On Engine[Finisher]
113-0110 Stacker Down Stacker down to bottom On Engine[Finisher]
113-0120 Stacker Up Stacker up to Stacking position On Engine[Finisher]
113-0130 Stapler Staple when no cartridge On Engine[Finisher]
113-0140 Entrance Sensor Detect paper at paper feeding area. High[Low] Engine[Finisher]
113-0150 Exit Sensor Detect paper at paper exit area. High[Low] Engine[Finisher]
113-0170 Front Jog Home Sensor Detect Front Jog Home position High[Low] Engine[Finisher]
113-0180 Rear Jog Home Sensor Detect Rear Jog Home position High[Low] Engine[Finisher]
113-0190 Support Finger Home Detect Support-Finger Home position High[Low] Engine[Finisher]
Sensor
113-0220 Stacker Top Sensor Detect Stacker Top position High[Low] Engine[Finisher]
113-0230 Stacker Bottom Switch Detect Staple Bottom position High[Low] Engine[Finisher]
113-0240 Staple Home Sensor Detect Staple Home position High[Low] Engine[Finisher]
113-0250 Staple Ready Sensor Detect Staple Ready to clinching. High[Low] Engine[Finisher]
113-0260 Low Staple Sensor Detect Staple Low High[Low] Engine[Finisher]
113-0280 Finisher Door Switch Detect Finsher Door Open or Close High[Low] Engine[Finisher]
113-0310 Diverter Motor Entrance Motor run the other direction to On[Off] Engine[Finisher]
Feeding <1 rotation>
113-0320 Diverter Home Sensor Detect Diverter Home sensor High[Low] Engine[Finisher]
113-0330 Jam Cover Sensor Detect Jam Cover is closed High[Low] Engine[Finisher]
113-0340 Safety Switch Detect Safety Switch is on or off High[Low] Engine[Finisher]
116-0050 Feed Motor Feed Motor run as IOT Speed <about 5 sec> On[Off] Engine[Mailbox]
116-0060 Upper Diverter Motor Upper Diverter Round Trip between three On[Off] Engine[Mailbox]
positions
116-0070 Lower Diverter Motor Lower Diverter Round Trip between three On[Off] Engine[Mailbox]
positions
116-0080 Entrance Sensor Detect paper at paper feeding area. High[Low] Engine[Mailbox]
116-0090 Bin1 Full Sensor Detect paper full at paper exit area of Bin 1 High[Low] Engine[Mailbox]
116-0130 Bin1 Empty Sensor Detect paper empty on Bin 1 tray High[Low] Engine[Mailbox]
4-31
State Related
Code LCD Meaning
116-0170 Upper Diverter Home Detect Upper Diverter in Home position High[Low] Engine[Mailbox]
Sensor
116-0180 Lower Diverter Home Detect Lower Diverter in Home position High[Low] Engine[Mailbox]
Sensor
116-0190 Cover Open Sensor Detect Cover is closed High[Low] Engine[Mailbox]
4-32
4.2 Troubleshooting
4.2.1 Procedure of Checking the Symptoms

Before attempting to repair the printer first obtain a detailed description of the problem from the customer.
Power On
- No Power
OPE LED - Power Module error
ON?
- Main PBA
OPE LED Red LED on / See the troubleshooting

Green OK? Error message for error code
is displayed.
Print(test pattern)
printing
Quality is Refer to "Solution
Nomal? of Image Problem"
END
4-33
4.2.1.1 Basic Check List
1. Check the Power.
• Check that the power switch is turned on.

• Check that the power cable is plugged into the outlet and the printer.
• Check the voltage of the power outlet.
2. Check the LED of Panel.
• Is there OPE LED ON?

--> If not check power cable, switch SMPS or Main board.
• Is the abnormal Lamp?

--> Check the main PBA and cable harness.
3. Check the Paper Path
• Is there a Paper Jam?

--> Remove any paper fragments caught in the paper path.
• Paper Jam occurs repeatedly at a specific point in the Paper Path

--> Open the fuser cover, Jam clear.
--> Dismantle the machine and carefully inspect the region where the jam occurs.
(Especially, check if paper fragments are caught in the Fuser
4. Print the Information Page (Configuration).
• Try printing a test page from a computer.

--> If there is an error check cables and driver installation.
5. Check the Print Quality.
• Is there are a Print Quality Problem?

--> Refer to the image quality problem.
6. Check consumables (toner etc.).
• Using the keys print the Test Pattern.

--> Expected life of various consumable parts, compare this with the figures printed and replace as
required
4-34
4.2.1.2 Initial Inspection
1. Check Power part
1. The printer does not work no matter how long you wait.
A. Is the Power Switch (printer and wall socket) turned on?
B. Is the Power Cord connected to the printer correctly?
C. Is the Power cord connected to the wall socket correctly?
D. Is wall socket working?
E. Is the unit rated at the same voltage as the supply?
2. Does the Fan work when power is turned on?
A. Check the connectors on the SMPS.
B. Check the fuses in the SMPS.
2. Check the Installation Environment.
1. Ensure the installation surface is flat, level and free from vibration.
If necessary move the printer.
2. Ensure that the temperature and humidity of the surroundings are within specification
3. Ensure that the printer is position away from any air conditioning or other heating or cooling equipment.
Also ensure that is not positioned in a direct draft from any air conditioning, fan or open window.
4. Ensure the printer is not positioned in direct sunlight.
If it is unavoidable use a curtain to shade the printer.
5. Ensure the printer is installed in a clean dust free environment.
Move the printer to clean area if necessary.
6. Some industrial or cleaning processes give of fumes which can affect the printer.
Move the printer away from this type of air pollution
3. Check paper type.
1. Use only paper which is of a suitable quality, weight and size?

See the user guide.
4. Check the overall condition of the printer
1. Is the printer properly maintained ?

Clean the Paper Transport Passages.
Any rollers with dirt surfaces should be cleaned or replaced.
4-35
4.2.2 Error Message and Troubleshooting

Messages appear on the Smart Panel program window or on the control panel to indicate machine status or
errors. Refer to the tables below to correct the problem.
Troubleshooting
Error Code Error Message
Page
A1-1110 Actuator Motor Failure #A1-1110: Turn off then on. 4-40 Page
A2-1910 Actuator Fan Failure: #A2-1910. Turn off then on. 4-48 Page
A2-1920 Actuator Fan Failure: #A2-1920. Turn off then on 4-49 Page
A2-2410 Actuator Fan Failure: #A2-2410. 4-50 Page
A3-2110 Actuator Sensor Failure: #A3-2110. 4-51 Page
A3-5110 Actuator Sensor Failure: #A3-5110. 4-51 Page
C1-1110 C1-1110 Prepare new toner cartridge. 4-52 Page
C1-1120 C1-1120 Replace with new toner cartridge 4-52 Page
C1-1140 C1-1140 Replace with new toner cartridge 4-52 Page
C1-1311 Toner Failure: #C1-1311: Install toner again 4-53 Page
C1-1330 Toner Failure: #C1-1330: Install toner again
4-54 Page
C1-1411 Toner cartridge is not installed. Install it
C1-1412 Did not supply enough toner. Reinstall it 4-53 Page
C1-1413 Shake toner cartridge and then install. 4-53 Page
C1-1512 Toner cartridge is not compatible. Check guide 4-54 Page
C3-1110 Prepare new imaging unit 4-55 Page
C3-1120 Replace with new imaging unit
4-55 Page
C3-1312 Imaging Unit Failure #C3-1312: Install IMG. unit. 4-53 Page
C3-1320 Imaging Unit Failure #C3-1320: Install IMG. unit.
4-55 page
C3-1411 Imaging unit is not installed. Install the unit.
C3-1412 Did not supply enough toner. Reinstall Toner
C3-1512 Imaging unit is not compatible. Check guide
4-56 Page
C6-1110 Replace with new fuser unit
4-57 Page
C7-1110 Waste toner container is almost full. Replace with new one
4-57 Page
C7-1310 Install waste toner container. 4-57 Page
4-36
Troubleshooting
Page
H1-1210 Paper Jam in Tray2
4-58 Page
H1-1222 Tray 2 cassette is pulled out. Insert it properly.
4-59 Page
H1-1230 (Tray2) Input System Failure #H1-1230:Check Tray 2 connection.
4-60 page
H1-2230 (Tray2-HCF) Input System Failure #H1-2230:Check HCF 2 connection.
H1-1252 Paper Empty in Tray 2
4-61 Page
H1-1253 Error: #H1-1253
H1-1353 Error: #H1-1353
4-62 Page
H1-1453 Error: #H1-1453
H1-1553 Error: #H1-1553
H1-2210 Paper Jam in HCF2
H1-2310 Paper Jam in HCF3 4-63 Page
H1-2222 HCF 2 cassette Out
H1-2322 HCF 3 cassette Out 4-64 Page
H1-2252 Paper Empty in HCF 2
H1-2352 Paper Empty in HCF 3 4-65 Page
H1-2253 Error: #H1-2253
H1-2353 Error: #H1-2353 4-66 Page
H1-2453 Error: #H1-2453
H2-1100 Paper jam inside of finisher. Remove paper 4-67 Page
4-37
Troubleshooting
Page
H2-1101 Paper jam in front of finisher. Remove paper 4-68 Page
H2-1300 Paper jam at exit of finisher. Remove paper 4-71 Page
H2-1302 Paper jam at exit of finisher. Remove paper 4-72 Page
H2-1710 Finisher Failure: #H2-1710. Check finisher
4-73 Page
4-74 Page
4-75 Page
H2-1A70 Finisher Failure: #H2-1A70. Check finisher
4-76 Page
H2-1752 Finisher Failure: #H2-1752. Check finisher 4-77 Page
4-78 Page
H2-1800 Finisher Failure: #H2-1800. Check finisher 4-79 Page
H2-1A20 Finisher door is open. Close it 4-80 Page
H2-1A32 Too much paper in finisher stacker. Remove printed paper 4-82 Page
H2-1A50 Finisher Failure: #H2-1A50. Check finisher 4-83 Page
H2-1A62 Staple cartridge is low. Replace it 4-84 page
H2-1A63 Staple cartridge is empty. Replace it 4-85 Page
H2-4100 Paper jam in front of mailbox. Remove paper 4-86 page
H2-4101 Paper jam inside of mailbox. Remove paper 4-87 page
H2-4102 Paper jam inside of mailbox. Remove paper 4-88 Page
H2-4200 Paper jam in front of bin 1. Remove paper 4-89 Page
H2-4201 Paper jam at mailbox bin 1. Remove paper 4-90 Page
4-38
Troubleshooting
Page
H2-4700 Mailbox Failure: #H2-4700. Check mailbox
4-101 Page
4-102 page
H2-4A20 Mailbox door is open. Close it 4-103 Page
H2-4A32 Too much paper in mailbox bin 1. Remove printed paper 4-104 Page
H2-4A3C Too much paper in mailbox bin 4. Remove printed paper 4-107 Page
M1-1110 Paper Jam in Tray 1 4-108 Page
M1-1610 Paper Jam in MP tray 4-108 Page
M1-3122 Tray1 cassette is pulled out. Insert it properly 4-109 Page
M1-4111 Input System Failure: #M1-4111. 4-109 Page
M1-5112 Paper Empty in tray1 4-110 Page
M1-5612 Paper Empty in MP 4-110 Page
M2-1110 Paper Jam in tray1 4-111 Page
M2-2110 Jam top of duplex 4-111 Page
M2-2310 Jam bottom of duplex 4-112 Page
M2-3120 Install duplex unit. 4-112 Page
M3-1110 Jam in exit area 4-113 Page
M3-2130 Output bin full. Remove printed paper 4-113 Page
S1-2111 Video System Failure: #S1-2111 Turn off then on 4-113 Page
S2-4110 Door is open. Close it 4-114 Page
S2-4610 Rear Door is open. Close it 4-115 Page
S6-3123 This IP address conflicts with that of other system 4-116 Page
S6-3128 802.1x Network Error Contact the Admin. 4-116 Page
U1-2115 Fuser Unit Failure: #U1-2115. Turn off then on 4-117 Page
U2-1111 LSU Unit Failure: #U2-1111. Turn off then on 4-132 Page
U2-1113 LSU Unit Failure: #U2-1113. Turn off then on 4-133 Page
4-39
● Code ● Error message

A1-1110 Actuator Motor Failure #A1-1110: Turn off then on.
● Symptom / Cause
After working the main BLDC motor, the Ready signal has not occurred within 1 sec.
1. Harness is defective. Connector is not connected properly.
2. OPC coupler in the imaging unit has overloaded.
3. Main BLDC motor is defective.
4. Engine board is defective.
● Troubleshooting method :
※First, turn the machine off then on. If the error persists, refer to the following.
1. Check if the connector is connected properly. Reconnect it.
Main BLDC
connector
2. OPC coupler has overloaded.

After removing the imaging unit, rotate the OPC coupler.
If there is any damage, the OPC coupler can’t rotate well.
Replace the imaging unit.
OPC coupler
Spec : 4kgf.cm
4-40
3. The main BLDC motor is defective.

- Unplug the connector from the motor.
- Replace the main BLDC motor with new one.
4. If the problem persists, replace the engine board.
4-41

● Symptom / Cause
After working the Fuser BLDC motor, the Ready signal has not occurred within 1 sec.
2. Heat roller in the fuser unit has overloaded.
● Troubleshooting method
Fuser BLDC
connector
2. Heat roller in the fuser unit has overloaded.

- Remove the fuser unit after removing rear cover and duplex unit.
- Rotate the heat roller gear. If there is any damage, the heat roller gear can’t rotate well.
(Spec : 5kgf.cm)
Replace the fuser unit.
Heat Roller Gear (Spec : 5kgf.cm)
4-42
3. Engine Board is defective.

- Unplug all connectors on the Engine Board.
- Remove 4 screws.
- Replace the Engine Board with new one.
Remove all the connectors.
4. Fuser BLDC Motor is defective.

- Remove the Main Drive unit. (Screw 5 EA, Lever Coupler)
- Remove the Engine Board & Engine Board bracket.
- Remove the Main Board & Main Board bracket.
- Remove the Rear Cover and duplex unit.
- Remove the fuser unit.
- Replace the fuser drive unit with new one.
Main Drive unit Main Board
Engine board & Bracket
4-43

● Symptom / Cause
After working the Pick-up BLDC motor, the Ready signal has not occurred within 1 sec.
2. Pick up/ Regi. clutch is defective.
Check the connector
2. Pick up/ Regi clutch is defective.

- Remove the Regi. clutch then warm up the machine.
If the corresponding error has disappeared, Regi. clutch is defective. Replace the Regi. clutch.
- Remove the pick up clutch then warm up the machine.

If the corresponding error has disappeared, pick up clutch is defective. Replace the pick up clutch.
Regi clutch connector
Pick up clutch connector
4-44
3. Pick up BLDC motor is defective.

- Unplug all connectors on the Engine Board.
- Remove the Engine board with the bracket.
- Replace the BLDC motor with new one.

- Unplug all connectors.
- Replace the Engine board with new one after removing 4 screws.
4-45

A1-3110 Actuator Motor Failure #A1-3110
● Symptom / Cause
After working the Deve BLDC motor, the Ready signal has not occurred within 1 sec.
2. Mag. Roller is overloaded.
3. Deve BLDC motor is defective.
Check the connector
2. Mag roller in the imaging unit is overloaded.

- Rotate the Mag roller. If there is any damage, the Mag roller can’t be rotated well.
(Spec : 4kgf.cm)
Replace the imaging unit.
Mag roller (Spec : 4kgf.cm)
4-46
3. Deve BLDC motor is defective.

- Replace the BLDC motor with new one.

- Unplug all connectors.
- Replace the Engine board with new one after removing 4 screws.
4-47

A2-1910 Actuator Fan Failure: #A2-1910. Turn off then on.
● Symptom / Cause
The Main(SMPS) Fan does not work normally.
1. Fan Harness connection is bad.

2. Harness is defective or GND is short.
3. Fan is defective.
1. Check if the Fan Relay connector is connected properly.
2. Connect the Harness Housing correctly.
3. Check if the Fan harness is normal. If it is defective, replace it.
4. Enter the Tech mode and execute the Main Fan test (EDC code : 100-0260 (SMPS FAN).
To enter the Tech mode, press the button in this order.
(Menu - # - 1 - 9 -3 -4 - OK )
SMPS FAN
4-48

A2-1920 Actuator Fan Failure: #A2-1920. Turn off then on
● Symptom / Cause
The Rear Fan does not work normally.
1. Fan Harness connection is bad.

2. Harness is defective or GND is short.
3. Fan is defective.
1. Check if the Fan Relay connector is connected properly.
2. Connect the Harness Housing correctly.
3. Check if the Fan harness is normal. If it is defective, replace it.
4. Enter the Tech mode and execute the Main Fan test (EDC code : 109-0042 (Rear FAN).
To enter the Tech mode, press the button in this order.
(Menu - # - 1 - 9 -3 -4 - OK )
4-49

A2-2410 Actuator Fan Failure: #A2-2410.
● Symptom / Cause
The LSU Fan does not work.
1. Check if there is any obstacle in LSU Fan.
2. Check if the harness is connected properly.
3. Check if the joint connector is connected properly.
4. Check if the harness is defective.
5. Enter the tech mode and execute the LSU fan test.
6. If the fan is defective, replace it.
LSU FAN
4-50

A3-2110 Actuator Sensor Failure: #A3-2110.
● Symptom / Cause
ID control algorithm to control the density finds the ID Sensor value input in an abnormal state.
1. The image density of the imaging unit is abnormal.

2. ID sensor (CTD sensor) is defective.
1. In case of density defect.

Print the sample page. If the density is too low or dark, replace the imaging unit.
2. In case of ID sensor defect.

Print the sample page. If the density is normal, replace the ID sensor or the sensor cleaning part.

A3-5110 Actuator Sensor Failure: #A3-5110.
● Symptom / Cause
The signal level of the Toner Empty sensor is 0V.
1. Remove the Left cover. Check if the sensor connector of the WTB Pipe unit is connected properly.
2. If the harness is defective, replace it.
4-51

C1-1110 C1-1110 Prepare new toner cartridge.
● Symptom / Cause
The remaining toner in cartridge is less than 10% of its life.
(10% is default, this value can be adjusted.)
Check the life remaining of the toner cartridge.

If its life is at the end, turn the machine off and replace the toner cartridge with new one.

C1-1120 C1-1120 Replace with new toner cartridge
● Symptom / Cause
The remaining toner in cartridge is less than 0% of its life.
Check the life remaining of the toner cartridge.

If its life is at the end, turn the machine off and replace the toner cartridge with new one.

C1-1140 C1-1140 Replace with new toner cartridge
● Symptom / Cause
The toner cartridge is at the end of its life.
Replace the toner cartridge with new one.
4-52

C1-1412 Did not supply enough toner. Reinstall it
C1-1413 Shake toner cartridge and then install.
● Symptom / Cause
The imaging unit does not get enough toner from the toner cartridge.
1. The toner cartridge shutter does not work normally.

2. The imaging unit shutter does not work normally.
3. The toner cartridge seal is not removed.
4. The toner cartridge is not installed properly.
5. The toner is consumed quickly due to a defective image (Background etc.)
1. Turn the machine off then on.
2. Remove the toner cartridge.

Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge.
And reinstall the toner cartridge.
3. Try to print out the sample page more than 20 pages.
4. Check the toner cartridge.

- Check if the toner supply shutter between the toner cartridge and the imaging unit works normally.
- Remove the seal. Check if the auger rotates normally.
- Reinstall the toner cartridge.
5. Replace the toner cartridge. Print out the sample page.
6. Check if the toner supply motor works normally.
4-53

C1-1411 Toner cartridge is not installed. Install it
● Symptom / Cause
1. The toner cartridge is not installed.
2. The toner cartridge is not installed properly.
1. Install the genuine samsung toner cartridge.
2. If the toner cartridge is already installed, check the following.
a. Reinstall the toner cartridge and imaging unit.

b. Check If the CRUM contact is normal.
c. After reinstallation, turn the machine off then on.

C1-1512 Toner cartridge is not compatible. Check guide
● Symptom / Cause
Toner cartridge is not compatible.
1. Check information of the toner cartridge.
2. If the toner cartridge is not a genuine samsung toner cartridge, replace with new one.
4-54

C3-1110 Prepare new imaging unit
● Symptom / Cause
The remaining life of the imaging unit is less than 10% of its life.
The remaining life of the imaging unit is less than 0% of its life.
Prepare the new imaging unit.

C3-1411 Imaging unit is not installed. Install the unit.
C3-1412 Did not supply enough toner. Reinstall Toner
● Symptom / Cause
1. The imaging unit is not installed.
2. The imaging unit is not installed properly.
1. Install the samsung genuine imaging unit.
2. If the imaging unit is already installed, check the following.
a. Reinstall the toner cartridge and imaging unit.

b. Check If the CRUM contact is normal.
c. After reinstallation, turn the machine off then on.
4-55

● Symptom / Cause
The position of imaging unit is not normal position, or the imaging unit could not get the normal high voltage.
1. The imaging unit is not installed properly.

2. The contact between the machine and the imaging unit is bad.
3. The imaging unit is defective.
4. The high voltage power circuit or high voltage control circuit of machine is defective.
1. Remove the imaging unit. Check if the contact terminal is contaminated.

Reinstall the imaging unit, and turn the machine of then on.
Print 10 sample pages for test.
2. If the problem persists, replace the imaging unit.
3. If the problem persists reinstall or replace the imaging unit, replace the HVPS board or the engine board.

● Symptom / Cause
The imaging unit is not compatible.
1. Check information of the imaging unit.
2. If the imaging unit is not a Samsung genuine imaging unit, replace with new one.
4-56

● Symptom / Cause
The fuser unit is at the end of its life.
1. Remove the Rear cover and Duplex unit.

Replace the fuser unit after removing 4 screws.
2. Tighten 4 screws. Assemble the Rear Cover and Duplex Unit.

● Symptom / Cause
The waste toner container is full.
Replace the waste toner container with new one.

C7-1310 Install waste toner container.
● Symptom / Cause
The waste toner container is full.
Install the waste toner container.

If the waste toner container is already installed, remove and reinstall it.
4-57

● Symptom / Cause
A jammed paper has occurred in the option cassette. (SCF unit)
1. Remove the jammed paper. 5. Check if the main board/ motor/ clutch
If the problem persists, check the followings. connector are connected properly.
2. Check if the paper is loaded in the SCF tray

properly.
6. Check if the AS-SPRING_ES is deforemd or

assembled properly.
3. Check if the roller is defective or worn out.
Forward Roller
AS-SPRING_ES
Pickup Roller
7. Check if the Press D-cut of the Gear-Lifting

4. Check if the Empty/ Pick up/ Regi-Act is broken.
sensor is working properly.
OK NG
Empty Sensor
Pickup Sensor
8. If the problem persists after checking No. 1~7,
replace the SCF main board.
9. If the probelm persists, replace the Drop

Regi-Act. Sensor
connector harness.
4-58

H1-1222 Tray2 cassette is pulled out. Insert it properly.
● Symptom / Cause
A optional cassette (SCF) is pulled out.
1. Check if the optional cassette is inserted propelry. Remove the cassette then re-install it.
2. Check if the Signal-Switch is deformed or broken.

If it is defective, replace it.
4-59

● Symptom / Cause
The communication error between the machine and option cassette has occurred.
2. Remove and reinstall the corresponding optional tray.
3. Check if the option tray harness is connected properly. Reconnect or replace the harness.
4. Replace the option tray board.
5. Replace the option tray Assy.
4-60

H1-1252 Paper Empty in Tray2
● Symptom / Cause
Paper in the optional cassette is empty.
1. Check if the paper in optional cassette is loaded. Load the paper.
2. Check if the empty actuator and empty senosr are assembled properly.
Empty Sensor
Empty Act.
3. If the empty actuator is defective, replace it.
4. If the problem persists after replacing the empty actuator, replace the empty sensor.
4-61

H1-1253 Error : #H1-1253
H1-1353 Error : #H1-1353
H1-1453 Error : #H1-1453
H1-1553 Error : #H1-1553
● Symptom / Cause
The paper in the optional cassette is not picked up.
1. Check if the Gear-Idle Lift is broken.
2. Check if the Signal-Swtich is operated properly. If it is defective, replace it.
3. Check if the Lift-Motor connector is connected properly.
4. Check if the Press D-Cut of the Gear-Lifting is deformed or broken.
OK NG
5. If the problem persists, replace the Lift-Motor.
4-62

● Symptom / Cause
A jammed paper has occurred in the option cassette. (HCF unit)
1. Remove the jammed paper. 5. Check if the main board/ motor/ clutch
If the problem persists, check the followings. connector are connected properly.
2. Check if the paper is loaded in the HCF tray

properly.
3. Check if the roller is defective or worn out.
Forward Roller
6. PICK-UP-SPRING is deformed or assembled

properly.
Pickup Roller
4. Check if the Empty/ Pick up/ Regi-Act

sensor is working properly.
Empty Sensor
PICK-UP-SPRING
Pickup Sensor 7. If the problem persists after checking No. 1~6,

replace the HCF main board.
8. If the probelm persists, replace the Drop

Regi-Act. Sensor
connector harness.
4-63

● Symptom / Cause
A optional cassette (HCF) is pulled out.
1. Check if the Cover-Front Door is closed propelry. Open and Close it.
2. Check if the connector of the PBA-SUB Cover Open is connected properly.

If it is defective, replace it.
PBA-SUB Cover Open
3. If the connection is OK, replace the PBA-SUB Cover Open.
4-64

● Symptom / Cause
Paper in the optional cassette (HCF) is empty.
1. Check if the paper in HCF Unit is loaded. Load the paper.
2. Check if the empty actuator and empty sensor are assembled properly.
Empty Sensor
Empty Act.
3. If the empty actuator is defective, replace it.
4. If the problem persists after replacing the empty actuator, replace the empty sensor.
4-65

H1-2253 Error : #H1-2253
H1-2353 Error : #H1-2353
H1-2453 Error : #H1-2453
● Symptom / Cause
The paper in the optional cassette is not picked up.
1. Check if the Gear-Coupling and Gear-Lift are broken.
Gear-Coupling
Gear-Lift
2. Check if the SPRING-ES and SPRING-CS are assembled propelry.
SPRING-ES
SPRING-CS
3. Check if the Lift-Motor connector is connected properly.
PBA-SUB Cover Open
4. Check if the Press D-Cut of the Gear-Lifting is deformed or broken.
5. If the problem persists, replace the Lift-Motor.
4-66

H2-1100 Paper jam inside of finisher. Remove paper
● Symptom / Cause
Finisher Entrance sensor actuator does not return after a paper covers it
IOT Exit Roller grabs the paper. Or Finisher Feeding Motors Stopped. Or Finisher Entrance Sensor damaged or
harness damaged. Or Finisher Main Board damaged
1. Check Jam Occurrence in IOT. 4. Check Finisher Feeding Entrance Motor Harness
- If the IOT roller is grabbing the paper, it’s IOT Connection and operation.
fault
2. Check the Main Board Harness Connection.
5. Check Finisher Feeding Exit Motor Harness

Connection and operation.
3. Check Finisher Entrance operation & harness

connection.
6. If the same problem happens after checking 1~5,

Replace the Finisher main board.
7. If the same problem happens after checking 5,

replace the Finisher harnesses.
4-67

H2-1101 Paper jam in front of finisher. Remove paper
● Symptom / Cause
Paper doesn’t reach Finisher’s Entrance Sensor.
Paper jam in IOT. Or Finisher Diverter operation not well. Or IOT Deflector Damaged. Or Finisher Entrance Sensor
not working (Finisher Entrance Sensor Damaged, Harness connection not well, Main Board damaged)
1. Check Jam Occurrence in IOT. 4. Check Finisher’s Entrance operation & harness
connection
2. Check IOT Deflector part’s operation.
5. Referring to H2-1800, Check the Finisher Diverter

3. Check the Main Board Harness Connection. operation.


4-68

● Symptom / Cause
Initialization started with Jammed paper covering Finisher Entrance Sensor.
Paper exists covering Finisher Entrance Sensor. Or Finisher Entrance Sensor Damaged or harness connection not
well. Or Finisher Main Board damaged
1. Check if there is a jammed paper inside Finisher. 4. If the same problem happens after checking 1~3,
3. Check Finisher Entrance operation & harness

connection.
4-69

● Symptom / Cause
Finisher Exit Sensor doesn’t turn on after a paper entered Finisher.
IOT Exit Roller grabs the paper. Or Finisher Feeding Motors Stopped. Or Finisher Exit Sensor damaged or harness
damaged. Or Finisher Main Board damaged
fault.

3. Check Finisher Exit Sensor operation & harness

connection.


4-70

● Symptom / Cause
Finisher Exit Sensor doesn’t turn off after the sensor turned on
IOT Exit Roller grabs the paper. Or Finisher Feeding Motors Stopped. Or Finisher Exit Sensor damaged or harness
damaged. Or Finisher Main Board damaged
fault.

3. Check Finisher Exit Sensor operation & harness

connection.


4-71

● Symptom / Cause
Initialization started with Jammed paper covering Finisher Exit Sensor.
Paper exists covering Finisher Exit Sensor. Or Finisher Exit Sensor Damaged or harness connection not well. Or
Finisher Main Board damaged
1. Check if there is a jammed paper on the feeding 3. Check Finisher Exit sensors’ operation & harness
path of Finisher. connection.


4-72

● Symptom / Cause
Front Jogger is not working well.
Front Jogger Home Sensor, Front Jogger Motor Harness Connection not well or damaged, Main Board damaged.
1. Check the Main Board Harness Connection. 3. Check the Finisher Front Jogger Motor’s Harness
2. Check the Finisher Front Jogger Home Sensor’s

Harness Connection. 4. Check if Front jogger part is contaminated.


Replace the Finisher harnesses.
4-73

● Symptom / Cause
Rear Jogger is not working well.
Rear Jogger Home Sensor, Rear Jogger Motor Harness Connection not well or damaged, Main Board damaged.
1. Check the Main Board Harness Connection. 4. Check if Rear jogger part is contaminated.
2. Check the Finisher Rear Jogger Home Sensor’s

Harness Connection.

3. Check the Finisher Rear Jogger Motor’s Harness
Connection and operation. 6. If the same problem happens after checking 5,
4-74

● Symptom / Cause
Support Finger (Extension Tray) is not working well.
Support Finger Home Sensor, Support Finger Motor Harness Connection not well or damaged, Main Board
damaged
1. Check the Main Board Harness Connection. 3. Check the Finisher Support Finger Motor’s
Harness Connection and operation.
2. Check the Finisher Support Finger Home

Sensor’s Harness Connection. 4. If the same problem happens after checking 1~3,

4-75

● Symptom / Cause
Stapler is not working well.
Stapler Harness Connection not well. Or Cartridge set sensors damaged, Or Main Board damaged.
NOTE - Make sure that the staple strips on top of 3. Check if staples are stuck in Stapler Head area
the stack are complete and flat. Remove any partial and damage of Stapler itself.
strips and any strips that are bent.
2. Check the Stapler harness connection.


Replace the Finisher Stapler.

4-76

● Symptom / Cause
Finisher compiles all the papers and moves them to stapling position and do nothing. the message “Stapler Safety
Fault” pops up.
Safety Switch Harness connection not well. Main Board damaged.
1. Check the Main Board Harness Connection. 4. Check the Safety Unit’s operation using Rear
Jogger. The same “switch ON/OFF” operation
should be followed.
2. Check the Safety Switch Harness Connection.
5. Check the Safety Unit’s operation.

When Rear Jogger stands at the position having
the Shield and Rear Jogger met, the Safety
Switch should be ON.
3. Check the Safety Unit’s operation. Check the

switch is clicked when the Safety Link moves.


4-77

● Symptom / Cause
Stacker Unit is not working.
Stacker Level sensor, Stack Full sensor, Stacker Motor Harness Connection not well or damaged, Main Board
damaged.
1. Check the Main Board Harness Connection. 3. Check the Stacker Motor Harness Connection
and operation.
2. Check the Stacker Level Sensor’s Harness

Connection and Actuator’s operation & its Spring
behind the wall.
4. Check the Stack Full Sensor Connection and

operation.


4-78

● Symptom / Cause
Diverter is not working.
Diverter Motor, Sensor Harness Connection not well or damaged. Main Board Damaged. IOT’s Deflector
damaged.
1. Check the Main Board Harness Connection. 4. Diverter Motor Harness Connection and
operation.
2. Check the IOT’s Deflector operation.
5. Check if Diverter Unit is not contaminated.
3. Check Diverter sensor harness connection.


4-79

H2-1A20 Finisher door is open. Close it
● Symptom / Cause
Finisher Motors doesn’t work.
Jam Cover Opened, Jam Cover not assembled well or Jam Cover Flag damaged, Stapler Door Opened, Stapler
Door Micro Switch not assembled well or Stapler Door Flag damaged, Harness Damaged. Main Board Damaged,
door flag damaged.
1. Check the Jam Cover and Stapler Door Closed 4. Check the Stapler Door Switch Harness
firmly. Connection.
2. Check if Mounting Part not damaged

- Male part in Finisher
- Female part in IOT
5. Check the Stapler Door flag damaged.
4-80
6. Check the Jam Cover Sensor Harness 7. Check the Jam Cover flag damaged
connection.


4-81

H2-1A32 Too much paper in finisher stacker. Remove printed paper
● Symptom / Cause
Finisher Full message pops when papers on the Stacker Tray are stacked fully or the full sensor detecting
mechanism is out of order
Finisher Full detecting sensor damaged, harness connection not well or damaged, Main Board damaged.
1. Check the Stacker Tray’s Full Sensor Connection and check if Flag is damaged
- The sensor must not be covered besides the full detecting flag.
2. Check Finisher Main Board Harness Connection.
3. If the same problem happens after checking 1~2, Replace the Finisher main board.
4. If the same problem happens after checking 3, Replace the Finisher harnesses.
4-82

● Symptom / Cause
Finisher doesn’t work because of Communication error between finisher and IOT.
Interface Cable Connection not well or Interface Cable(Harness) damaged, Main Board damaged.
1. Check if Mounting Part not damaged

- Male part in Finisher
- Female part in IOT
3. If the same problem happens after checking 1~2, Replace the Finisher main board..
4. If the same problem happens after checking 3, Replace the Finisher harnesses
4-83

H2-1A62 Staple cartridge is low. Replace it
● Symptom / Cause
No more stapling job will not be performed if the near empty Stapler Cartridge will not be replaced soon.
The staples in Staple Cartridge are going to a shortage. Or Stapler harness connection now well. Or Stapler set
sensors damaged, Main Board damaged.
1. Check if staples in cartridge are in some level. 3. Check the Cartridge Set sensor’s operation.
- With such level like the below picture
during jobs, The sensor detects it as 4. Check the Main Board Harness connection.
“Low”. Only twenty more stapling jobs
can be performed normally.

NOTE - Make sure that the staple strips on top of replace the Finisher main board.
the stack are complete and flat. Remove any partial
strips and any strips that are bent. 6. If the same problem happens after checking 5,
replace the Finisher Stapler.
2. If the Cartridge is not low after checking with
your naked eyes, Check the Stapler Harness 7. If the same problem happens after checking 6,
connection replace the Finisher harnesses.
4-84

H2-1A63 Staple cartridge is empty. Replace it
● Symptom / Cause
Finisher doesn’t staple.
Staple Cartridge is not inserted Or Staples are in short supply. Or Stapler Harness connection not well. Or Cartridge
set sensor damaged, Or Main Board damaged.
1. Check if Cartridge exists. 4. Check the Stapler harness connection.
2. Check if Cartridge is inserted firmly. 5. Check the Cartridge Set sensors’ operation.
3. Check if staples in cartridge are in some level. 6. Check the Main Board Harness Connection.
- With such level like the below picture or
lower during POPO(Power off power on),
The sensor detects it “empty”.

replace the Finisher main board.
NOTE - Make sure that the staple strips on top of
the stack are complete and flat. Remove any partial 8. If the same problem happens after checking 7,
strips and any strips that are bent. replace the Finisher Stapler.

4-85

H2-4100 Paper jam in front of mailbox. Remove paper
● Symptom / Cause
Paper doesn’t reach Mailbox’s Entrance Sensor.
Paper jam in IOT. Or Mailbox Lower Diverter operation not well. Or IOT Deflector Damaged. Or Mailbox Entrance
Sensor not working (Mailbox Entrance Sensor Damaged, Harness connection not well, MainBoard damaged)
1. Check Jam Occurrence in IOT. 4. Check Mailbox Entrance operation & harness
connection.
2. Check IOT Deflector part’s operation.
5. Refer to the Lower Diverter fault.

3. Check Mailbox Main Board Harness connection.
Replace the mailbox main board.

Replace the mailbox harnesses.
4-86

H2-4101 Paper jam inside of mailbox. Remove paper
● Symptom / Cause
Mailbox Entrance sensor actuator does not return after a paper covers it.
IOT Exit Roller grabs the paper. Or Mailbox Feeding Motor Stops. Or Mailbox Entrance Sensor damaged or
harness damaged. Or Mailbox Main Board damaged.
1. Check Jam Occurrence in IOT. 4. Check Mailbox Feeding Motor Harness

- If the IOT roller is grabbing the paper, it’s IOT connection and operation.
fault.

replace the mailbox main board.

replace the mailbox harnesses.
3. Check Mailbox Entrance operation & harness

connection.
4-87

H2-4102 Paper jam inside of mailbox. Remove paper
● Symptom / Cause
Initialization started with Jammed paper covering Mailbox Entrance Sensor.
Paper exists covering Mailbox Entrance Sensor. Or Mailbox Entrance Sensor Damaged or harness connection not
well. Or Mailbox Main Board damaged.
1. Check if there is a jammed paper inside Mailbox. 4. If the same problem happens after checking 1~3,
3. Check Mailbox Entrance operation & harness

connection.
4-88

H2-4200 Paper jam in front of bin 1. Remove paper
● Symptom / Cause
Mailbox Bin 1 Exit Sensor doesn’t turn on after a paper entered Mailbox.
IOT Exit Roller grabs the paper. Or Mailbox Feeding Motor Stops. Or Mailbox Entrance Exit Sensor damaged or
Mailbox Gate doesn’t work or harness damaged. Or Mailbox Main Board damaged.

fault.
5. Referring to Upper Diverter Fault, check the

Upper Diverter’s operation.
6. Referring to Lower Diverter Fault, check the

Lower Diverter’s operation
3. Check Mailbox Exit-related Sensors operation &
harness connection. 7. If the same problem happens after checking 1~6,

4-89

H2-4201 Paper jam at mailbox bin 1. Remove paper
● Symptom / Cause
Mailbox Bin 1 Exit Sensor doesn’t turn off after the sensor turned on.

fault.



4-90

● Symptom / Cause
Initialization started with Jammed paper covering Mailbox Bin1 Exit Sensor.
Paper exists covering Mailbox Exit Sensor. Or Mailbox Exit Sensor Damaged or harness connection not well. Or
Mailbox Main Board damaged.
1. Check if there is a jammed paper on the feeding 3. Check Mailbox Bin1 Exit-related sensors’
path of Mailbox. operation & harness connection.

2. Check Mailbox Main Board Harness connection. 5. If the same problem happens after checking 4,
4-91

● Symptom / Cause

fault.



4-92

● Symptom / Cause

fault.

6. Referring to 12-945, 12-955 Check the Lower

Diverter’s operation

4-93

● Symptom / Cause

4-94

● Symptom / Cause

fault.



4-95

● Symptom / Cause

fault.



4-96

● Symptom / Cause

4-97

● Symptom / Cause

- If the IOT roller is grabbing the paper, it is IOT Connection and operation.
fault.



4-98

● Symptom / Cause

fault.



4-99

● Symptom / Cause


4-100

H2-4700 Mailbox Failure: #H2-4700. Check mailbox.
● Symptom / Cause
Two Upper Gates seen when opening Rear Door is not operating well.
Upper Diverter Motor or Upper Diverter Sensor not assembled well or damaged. Harness Damaged. Main Board
damaged.
1. Check Upper Diverter Motor Harness connection. 4. Check Upper Diverter operation.
2. Check Upper Diverter Sensor Harness

connection.
5. Check Mailbox Gate operation.


4-101

● Symptom / Cause
The Lowest Gate seen when opening Rear Door is not operating well.
Lower Diverter Motor or Lower Diverter Sensor not assembled well or damaged. Harness Damaged. Main Board
damaged.
1. Check Lower Diverter Motor Harness connection. 4. Check Lower Diverter operation.
2. Check Lower Diverter Sensor Harness

connection.
5. Check Mailbox Gate operation.


4-102

H2-4A20 Mailbox door is open. Close it
● Symptom / Cause
Mailbox Motors doesn’t work.
Rear Door Opened, Micro Switch not assembled well or damaged, Harness Damaged. Main Board Damaged, door
flag damaged.
1. Check the Rear Door Closed firmly. 3. Check the Rear Door Switch Harness connection.
2. Check Mailbox Main Board Harness connection. 4. Check the Mailbox cover flag damaged.


4-103

H2-4A32 Too much paper in mailbox bin 1. Remove printed paper
● Symptom / Cause
Mailbox bin 1 Full message pops when papers on that bin are stacked fully or the full sensor detecting mechanism
is out of order.
Mailbox Full detecting sensor damaged, harness connection not well or damaged, Main Board damaged.
1. Check the Bin’s Full Sensor Connection and Actuator’s operation.
2. Check Main Board Harness connection.
3 . If the same problem happens after checking 1~2, replace the mailbox main board.
4. If the same problem happens after checking 3, replace the mailbox harnesses.
4-104

● Symptom / Cause
is out of order.
4-105

● Symptom / Cause
is out of order.
4-106

H2-4A3C Too much paper in mailbox bin 4. Remove printed paper
● Symptom / Cause
is out of order.
1. Check the Bin’s Full Sensor Connection and Actuator’s operation..
4-107

M1-1110 Paper Jam in Tray 1
● Symptom / Cause
The jammed paper has occurred in the tray1.
1. Pick up/ Forward/ Retard roller is contaminated or worn out.

2. There is some obstacles in the paper path.
1. Clear the jammed paper. If the problem persists, check the following.
2. Check if the pick up/ forward/ retard roller is contaminated or worn out.
Clean or replace it if necessary.
3. Check if there is any obstacles or contamination in the paper path.

M1-1610 Paper Jam in MP tray
● Symptom / Cause
The jammed paper has occurred in the MP tray.
1. MP Pick up/ Forward/ Retard roller is contaminated or worn out.

2. There is some obstacles in the paper path.
1. Clear the jammed paper. If the problem persists, check the following.
2. Check if the MP pick up/ forward/ retard roller is contaminated or worn out.
Clean or replace it if necessary.
3. Check if there is any obstacles or contamination in the paper path.
4-108

M1-3122 Tray1 cassette is pulled out. Insert it properly
● Symptom / Cause
Tray1 is not installed properly.
1. Tray1 is not installed.

2. Paper Size Sensor is defective.
3. Harness connection error.
1. Install the tray1.
2. Check if the paper size sensor is working properly.
3. Check if the harness is connected to the connector properly.

M1-4111 Input System Failure: #M1-4111. Call for service
● Symptom / Cause
The paper has jammed in the path or can’t be fed.
1. Pick up error
2. Multi-feed error
3. Skewed or Wrinkled page
1. Check if the pick up/ forward/ retard roller is contaminated or worn out. Replace the defective
roller.
2. Check if each sensor is working properly.
3. Check if there is any jammed paper in the path. Remove it.
4. When loading the paper, adjust the paper guide.
4-109

M1-5112 Paper Empty in tray1
● Symptom / Cause
Paper is empty in Tray1. The status LED is red.
1. There is no paper in the tray1.

2. Actuator-Paper Empty is defective.
3. Photo Sensor is defective or connection is bad.
1. Load the paper in the tray1.
2. If the Actuator-Paper Empty is defective, replace it.
3. If the Photo Sensor is defective, replace it. Check if the connector is connected properly.

M1-5612 Paper Empty in MP
● Symptom / Cause
Paper is empty in Tray1. The status LED is red.
1. There is no paper in the MP tray.

2. Actuator-Paper Empty is defective.
3. Photo Sensor is defective or connection is bad.
1. Load the paper in the MP tray.
2. If the Actuator-Paper Empty is defective, replace it.
3. If the Photo Sensor is defective, replace it. Check if the connector is connected properly.
4-110

M2-1110 Paper Jam in tray1
● Symptom / Cause
The paper has jammed at the feed sensor.
1. Feed sensor detection error.

2. The Regi. Roller is contaminated or worn out.
3. There is any obstacles in the path.
1. Check the level value of the feed sensor. Check the harness connection.
2. Check if the Regi. Roller is contaminated or worn out.
3. If there is any obstacles or contamination in the path, clean or remove it.

M2-2110 Jam top of duplex
● Symptom / Cause
The paper did not enter the duplex path and has jammed.
1. The duplex unit is not installed.

2. There is any obstacles in the paper path.
3. The duplex motor is defective.
4. Paper size lever position error.
1. Check if the duplex unit is installed properly.
3. Check if the duplex motor is operated properly. If the duplex motor is defective, replace it.
4. If the paper size lever is placed on wrong position, adjust it.
4-111

M2-2310 Jam bottom of duplex
● Symptom / Cause
The paper has jammed in the duplex path.

2. The duplex motor is defective.
3. The duplex sensor is defective.
2. Check if the duplex motor is operated properly. If the duplex motor is defective, replace it.
3. Check if the duplex sensor is operated proerly. If the duplex sensor is defective, replace it.

M2-3120 Install duplex unit.
● Symptom / Cause
The duplex unit is not installed properly.
1. The photo sensor for duplex unit is defective.

3. Duplex unit installation error.
1. Check if the photo sensor for duplex unit is operated properly.
2. Check if the harness is connected to the connector properly. Reconnect it.
3. Reinstall the duplex unit.
4-112

M3-1110 Jam in exit area
● Symptom / Cause
The paper has jammed in the exit path.

2. The exit motor is defective.
2. Check if the exit motor is operated properly. If the exit motor is defective, replace it.

M3-2130 Output bin full. Remove printed paper
● Symptom / Cause
The paper is full on the output bin.
- The outbin full sensor is defective.
1. Remove the paper on the output bin.
2. Check if the sensor connector is connected properly.

S1-2111 Video System Failure: #S1-2111 Turn off then on
● Symptom / Cause
The memory module is defective.
1. Check if the momory module in the main board is installed. Remove and reinstall it.
2. If the problem persists, replace the main board.
4-113

S2-4110 Door is open. Close it
● Symptom / Cause
The top cover is closed but error message is not disappeared.

2. Micro Switch defect.
1. Check if the harness (Picture(1)-①) is normal.
2. Check if the harness is the connected to the Relay connector (Picture(1)-②) properly.
3. Check if the connector CN9 (Picture(1)-③) on the engine board is connected properly.
4. Open the cover of the OPE panel. Check if the UI message is changed when pushing the micro
switch (Picture(2)-④).
5. If the micro switch is defective, replace it.
3
4
4-114

S2-4610 Rear Door is open. Close it
● Symptom / Cause
The rear cover is closed but error message is not disappeared.
1. The rear cover is closed perfectly.

2. Relay connector pin is defective.
1. Check if the rear cover is closed perfectly.
2. Check the Relay connector Pin ①. If it is defective, replace it.
3. Check the Relay connector②. If it is defective, replace it.
4. Remove the left cover. Check the harness③ between the Joint board and Relay connector.
5. Check if the harness ④ is connected to the connector properly.
3
4
1
2
4-115

S6-3123 This IP address conflicts with that of other system
● Symptom / Cause
IP address conflicts with that of other system.
Change the machine’s IP address.

S6-3128 802.1x Network Error Contact the Admin.
● Symptom / Cause
Can not get the authentication from server after setting up to 802.1x on SWS. Can not access to network.
Check if the Authentication method is selected properly.

Check if the User Name/Password is entered properly.
4-116

U1-2115 Fuser Unit Failure: #U1-2115. Turn off then on
● Symptom / Cause
The photo sensor is defective or some part is not assembled properly.
1. Remove the Rear Cover and Duplex Unit. Remove the fuser unit after removing 4 screws.
2. Remove the GUIDE-EXIT LOWER.

To remove it, first, push and release the green lever to the direction of arrow.
Then, lift and pull it.
4-117
3. To remove the COVER-DUPELX,

a. Remove 1 screw. Lift up the COVER-DUPLEX PATH to the direction of arrow slightly.
b. Release the both hooks with the tweezers or (-) driver.
4. Remove the COVER-LEFT after removing 2 screws.

Remove the COVER-RIGHT after removing 2 screws.
4-118
5. Check if the photo sensor connector from the COVER-RIGHT is connected properly.
6. Check if the left/right CAM and the ENCORDER are assembled properly.
7. If there is no problem for above steps, reassemble the fuser unit and turn the machine on.
8. If the error persists, download the firmware again.
9. If the problem persists, replace the fuser unit with new one.
4-119

● Symptom / Cause
The photo sensor is defective or some part is not assembled properly.
1. Remove the Rear Cover and Duplex Unit. Remove the fuser unit after removing 4 screws.
2. Remove the GUIDE-EXIT LOWER.

4-120
3. To remove the COVER-DUPELX,

a. Remove 1 screw. Lift up the COVER-DUPLEX PATH to the direction of arrow slightly.
4. Check if the fuser is assembled and fuser connector is connected properly.
5. If there is no problem for above steps, reassemble the fuser unit and turn the machine on.
6. If the error persists, execute the Memory Clear. (Note: Perform a backup first if necessary.)
7. If the problem persists, replace the fuser unit with new one.
4-121

● Symptom / Cause
The fuser unit is not installed or AC is not supplied to the Heat Lamp.
Thermistor is defective.
1. Check if the fuser unit is installed properly. Turn the machine off then on.
2. Remove the fuser unit. Remove the COVER-UPPER. And measure the thermostat continuity.
Check if the thermostat is opened.
3. Measure the LAMP-HALOGEN resistance value from the center and both sides.
Check if it has the continuity.
4-122
4. Check if 2 thermistor connectors are connected properly.
5. Remove the thermistor. Check if the thermistor has curled as shown below. If there is any contamination on
the film, clean it.
Caution - Be careful not to be scratched or curled the film.
Abnormal Normal
6. Check if the thermistor connector on the engine board is connected properly.
4-123
7. Check if the FDB connector is connected properly.
8. Check if the voltage in user environment is in this range (80V ~ 140V, 160V ~ 260V).
9. Replace the FDB. If the problem persists, replace the engine board.
4-124

● Symptom / Cause
Low Heat error has occurred.
The fuser unit can not reach the target temperature within normal time.
3. Check if the fuser unit is overheated.

a. Remove the GUIDE-EXIT LOWER.
4-125
b. Rotate the gear to direction of arrow and check the surface of the Hear roller and Pressure
roller. If there is any overheated traces, replace the fuser unit.
c. Remove the COVER-UPPER. Check if the thermistor harness is connected properly and the
thermistor is defective.
the film, clean it.
Abnormal Normal
4-126
5. Check if the center/side lamp is assembled properly.

a. To remove the COVER-DUPELX,
Remove 1 screw. Lift up the COVER-DUPLEX PATH to the direction of arrow slightly.
c. Check if the lamp harness and harness are connected properly. (white-white , color-color)
4-127
* Reassemble the fuser unit. Turn the machine off then on. If the problem persists, go to the next step.
6. Check if the thermistor connector on the engine board is connected properly.
7. Check if the FDB connector is connected properly.
8. If there is no problem, upgrade the latest firmware.
4-128

● Symptom / Cause
The overheat error has occurred.
3. Check if the fuser unit is overheated.

a. Remove the GUIDE-EXIT LOWER.
4-129
b. Rotate the gear to direction of arrow and check the surface of the Hear roller and Pressure
roller. If there is any overheated traces, replace the fuser unit.
c. Remove the COVER-UPPER. Check if the thermistor harness is connected properly and the
thermistor is defective.
the film, clean it.
Abnormal Normal
4-130
6. Measure the thermostat resistance. Check if the thermostat is opened.

Although the thermostat is opened, check the following steps. And then replace the fuser unit.
7. Remove the FDB cover. Check if the FDB Triac is short.

Check the resistance among 3 legs of both transistors. If it is short, replace the FDB.
8. If there is no problem for above steps, repalce the FDB, engine board step by step. If the fuser unit is
defective, replace it.
4-131

U2-1111 LSU Unit Failure: #U2-1111. Turn off then on
● Symptom / Cause
LSU motor does not work normally.

2. LSU is defective.
3. Main board is defective.
Check the followings.
1. Execute the LSU motor test in EDC mode. Check LSU motor operation sound.
2. If there is no sound, remove the right cover. Check if the C9 or C10 connector is connected
properly (Picture-①).
3. It it is OK, remove the top cover. Check if the LSU connector is connected properly.
(Picture-②).
4. Check if the LSU harness is defective. (Picture-③)
5. Reconnect the LSU harness and then execute the LSU motor test again.
6. Replace the LSU.
7. If the problem persists, replace the main board.
1
3
3
2 3
4-132

U2-1113 LSU Unit Failure: #U2-1113. Turn off then on
● Symptom / Cause
LSU LD(Laser Beam Detect) signal is abnormal.

2. LSU is defective.
3. Main board is defective.
1. Check if the C9 or C10 connector on the main board is connected properly.

2. Check if the LSU harness is defective.
3. Check if the LSU connector is connected properly. Reconnect it.
5. If the problem persists, replace the LSU.
6. If the problem persists after replacing the LSU, remove the main board.
7. If the problem persists after replacing the main board, remove the engine board.
8. If you have the DVM, measure the voltage level for LD optical power control before step 5.
If it is normal, the value is between 0.6V~2.0V.
If the value is less than 0.5V, check the FFC cable between engine and main board.
Replace the FFC cable.
3 1
2
4
4-133
4.2.3 Image Quality problem
1) Vertical Black Line and Band
Description : 1. Straight thin black vertical line occurs in the printing.

2. Dark black vertical band occur in the printing.
1. Damaged develop
roller in the Imaging Unit.
If causes 1 and 2 occur in the
Deformed Doctor-blade or cleaning-blade.
imaging unit, replace the imaging
2. Scratched surface of unit and try to print out.
the charge roller in the
imaging unit.
3. Partly depression or Replace the transfer roller if

deformation on the surface of occurred as No. 3.
the transfer roller.
4-134
2) Vertical White Line
Description : White vertical voids in the image.
Foreign matter stuck onto the

1. Foreign matter stuck onto the window : Clean the LSU window
window of internal lenses with recommended cleaner(IPA)
of LSU mirror. Clean the window with a clean
cotton swab.
2. Foreign matter or
toner particles between the imaging
unit roller and blade. (In case the life of the Replace the imaging unit.
imaging unit has been expired, white
lines or light image occur in
front of the image.)
3. It may occur when Burr and No 3. : Remove the foreign matter

foreign substances are on the window and burr of the exposure window.
of the imaging unit frame. (toner cartridge)
No. 4. : Open the front cover and

4. If the fuser is defective,
check ribs that corresponds to the
voids occur periodically at the
position of the voids. Remove if
top of a black image.
found.
5. It may occur when foreign If the problems are not solved,

substances are on the OPC Drum. replace the imaging unit.
4-135
3) Horizontal Black Band
Description : Dark or blurry horizontal stripes occur in the printing periodically.

(They may not occur periodically.)
Clean each voltage terminal of the

1. Bad contacts of the voltage Charge, Supply, Imaging unit and
terminals to imaging unit. Transfer roller.(remove the toner
particles and paper particles)
2. The rollers of
imaging unit may be stained.
OPC Drum = 94.4mm 1. Clean the right Gear that has
REGI Roller = 59.1 mm relatively small gap of the teeth
Feed Roller = 47.1 mm in the OPC.
Forward Roller = 72.3 mm 2. If the malfunction persists,
Pickup Roller = 72.3 mm replace the imaging unit.
Retard Roller = 72.3 mm
MP Pick-up = 47.1 mm
Heat Roller = 55.0 mm
Duplex Roller = 35.5 mm
Cleaning Roller = 40.8 mm
Transfer Roller = 57.8 mm
4-136
4) Black/White Spot
Description : 1. Dark or blurry spots occur periodically in the printing

2. White spots occur periodically in the printing
1. If dark or blurry
black spots occur periodically,
the rollers in the Imaging unit may be conta- Print several OPC cleaning Mode
minated with foreign matte or paper particles. Prints and then run the Self-test
(Charge roller : 50.0mm interval 2 or 3 times.
OPC drum : 94.4mm interval)
2. If faded areas or voids In case of 94.4mm interval

occur in a black image at intervals unremovable in 1, cleanly remove
of 94.4mm, or black spots occur elsewhere, foreign substances stuck on the OPC
the OPC drum surface is location equivalent to black spots and
damaged. white spots with a dry duster.
1. The transfer roller guarantees

100K sheets printing. If the
3. If a black image is roller's life is expired, replace it.
partially broken, the transfer voltage is 2. In case of 50.0mm interval
abnormal or the transfer roller's unremovable in 1, take measures
life has expired. as to replace the develop-er
cartridge and try to print out.
5. Clean the inside of the set against
the paper particles and foreign
matter in order not to cause the
trouble.
4-137
5) Light Image
Description : The printed image is light, with no ghost.
1. Imaging unit roller is stained when

Check if the Toner Save mode is off.
the toner of toner cartridge is almost
consumed.
2. Ambient temperature is below than 10୅. Replace the imaging unit and try
to print out.
3. Bad contact caused

by the toner stains between the high Wait 30 minutes after printer is
voltage terminal in the HVPS and powered on before you start printing.
the one in the set.
1. Clean up the contaminated area

by the toner.
4. Abnormal output from the HVPS. 2. Replace the HVPS if the
problems are not solved by the
above four directions.
4-138
6) Dark Image or a Black Page
Description : The printed image is dark.
1. Check if the high voltage 1. Remove the imaging unit.

terminal is contaminated. 2. Clean the high voltage terminal.
3. Print the test page.
Check it again.
2. The charging roller is defective. Replace the imaging unit.
3. The HVPS output

for charging, developing is bad. Replace the HVPS board.
4-139
7) Uneven Density
Description : Print Density is uneven between left and right.
1. The pressure force

on the left and right springs of the
transfer roller is not even, the springs are Replace both the left and right
damaged, the transfer roller is improperly Spring Holder.
installed, or the transfer roller
bushing or holder is
damaged.
2. The toner level is not Occur in the imaging unit,

even on the imaging unit roller due to replace the Developer and try to
the bad blade. print out.
4-140
8) Background
Description : Light dark background appears in whole area of the printing.
1. Does character exist less than The toner cartridge is basically

2% per a page, and hasn’t it been designed to print 2,000 sheets
used long time? with 5% image.
2. Does recycle paper be used? The A/S is not guaranteed if using

recycle paper.
3. Has the life span of the Replace the imaging unit when
imaging unit ended? the life span of it has been ended.
4. Is the movement(Up and Down) Clean the bushing part of the

of the transfer roller smooth? transfer roller.
5. Is the HVPS normal? If the problem is still not solved,

replace the imaging unit.
4-141
9) Ghost
Description : Ghost occurs at 94.4 mm intervals of the OPC drum in the whole printing.
1. Bad contacts
94.4mm
caused by contamination from

toner particles between high voltage Clean the terminals when
terminal in the main body and the contaminated by toner particles.
electrode of the
imaging unit.
2. Bad contacts
caused by contamination
from toner particles between high Occur in the imaging unit,
voltage terminal in the main body and the replace the imaging unit and try to
one in the HVPS board. print out.
3. The life of imaging unit is expired. Replace the engine board if not
solved by the above directions 1-2.
4. Transfer roller lifetime If not solved by the direction 3,

(100K sheets) has expired. check the transfer roller lifetime
and replace it.
5. Abnormal low temperature Wait about 1 hour after power on

(below 10୅). before using printer.
4-142
10) Stains on the Face of Page
Description : The background on the face of the printed page is stained.
1. Toner leakage due to

improperly sealed developer
. Replace the toner cartridge
2. If the transfer roller is If the transfer roller is contaminated,

contaminated, stains on the face of print the 2~3 blank pages.
page will occur.
1. Clean the transfer roller and

3. There is the developer paper path.
leakage in the imaging unit. 2. Print out the sample page after
replacing the imaging unit.
Check the printed page.
4-143
11) Stains on Back of Page
Description : The back of the page is stained at 47 mm intervals.
1. Transfer roller is contaminated. Replace the transfer roller.
Disassemble the fuser and clean

the H/R(Heat Roller) and P/R
2. Pressure roller is contaminated.
(Pressure roller). And check the
area between H/R and Thermistor.
If contaminated, clean the area not
to be deformed.
4-144
12) Blank Page Print out
Description : Blank page is printed.
NO A on
No image? next page
YES
Self test NO Self testing NO Retest after replacing the

pattern prints? is possible ? connector or controller board
YES YES
Check connection to Take out the cartridge

computer or replace and prepare the tester
controller for electronic connection
Is the OPC
terminal of machine NO Repair or replace the GND
is well-connected terminal
to Frame?
YES
Does the Check the path between

video data line to NO Main board
LSU transit to High/Low and HVPS. Repair or replace
when printing? the defective component
or board
YES
The mirror in LSU might be

misplaced so the light path to the
OPC deviates ->Repair or replace
LSU or remove any defective
matters in the machine
4-145
13) Patial Image Void
1. The printer is not Install the printer on flat ground.

installed on flat ground. Print 10 sample pages for test.
1. Shake the imaging unit 2~3

times from right to left. Reinstall
2. The developer circulation the imaging unit. Print 10 sample
in the imaging unit is bad. pages for test.
2. If the problem persists, replace
the imaging unit.
3. The contact between Check if the imaging unit and

imaging unit and transfer transfer roller are installed properly.
roller is bad.
4-146
14) Paper Edge Contamination
No Replace the imaging unit and

1. Imaging unit is worn out.
clean the paper path.
Yes
Clean the paper path and

2. The bottom of imaging unit and No
transfer section. Print out the
transfer section are contaminated.
10 test pages.
Yes
1. Clean the paper path and

transfer section. Print out the
No 10 test pages.
3. There is some toner leakage.
2. If the problem persist after
cleaning, replace the imaging
unit.
Yes
NOTE
If there is a Dog-ear from the right edge when printing a duplex page using Letter, Legal, Folio, check that the
width guide is located to “LTR/LGL”. If or not, adjust it.
4-147
4.2.4 Other errors
1) Multi-Feeding
Description : Multiple sheets of paper are fed at once.
1. Solenoid malfunction
(the solenoid does not work properly) Replace the solenoid if necessary.
2. Pick up/Retard/Forward
Clean the contaminated roller with
roller are contaminated with
soft cloth with Isopropyl Alcohol.
foreign matter.
4-148
2) No Power
Description : When system power is turned on, all lamps on the operator panel do not come on.
1. Check if the power input and Replace the power supply cord or
SMPS output are normal. SMPS.
2. Check if the OPE connector is 1. Reconnect the OPE harness.

connected properly. OPE harness or 2. Replace the OPE harness or
OPE board is defective. OPE board.
4-149
4.2.5 Network problems and solutions
Before Troubleshooting, check below check point.
Check Point Action

A. Connected or Not connected
LAN cable check B. Wrong cable (defected cable, crossover cable)
C. Connection connector (Link partner check)
A. Link LED check (Link LED On when connected)
Network LED check
B. Activity LED check (No packet Regularly blinking, packet random blinking
depend on Printer Model)
A. Printed correctly. If not, NIC is in lock up state or NIC can not communicate
with printer
B. Network address value check : IP address, Subnet Mask, Gateway, MAC
address
C. NIC F/W version (Correct or not)
Print Network test page
1) V1.0x.xx : NPC3
2)V2.0x.xx : NPC3H
3)V3.0x.xx : PHY Board
4)V4.0x.xx : On Board
D. Protocol Enable / Disable
E. WLAN module / Status check if WLAN available.
A. Toner Empty, Paper Empty and so on : Hard Stop cases (Job can be
Printer SET status check
finished completely)
Network Printer Configuration check
1. Address Conflict check

A. IP address Conflict : Same IP address in a network
• Unplug network cable and PING test
B. MAC address Conflict : Same MAC address in a physical network
• Default MAC address or same MAC address (PING and ARP –a)
2. IP get method check (Panel or SWS)

A.DHCP/BOOTP : IP can be changed after rebooting
B. Auto IP address : Xerox Model default on
3. Protocol Enable / Disable, Port Number (In SWS)
4. IP filtering On/Off
5. SNMP community name check (When SNMP no response)
4-150
Host PC Configuration check
1. Address Conflict check

A. IP address Conflict : Same IP address in a network
• Unplug network cable and PING test at other PC
2. Protocol Enable / Disable, Port Number in printer driver
Factory Default
1. Network Value changed to default value

A. Some of Network value will not be changed immediately.
B. Factory default operation will be done after Power Off / Power On
4-151
5. System Diagram
5. System Diagram
5.1 Block Diagram
OPE HDD NOR FLASH HCF SCF Mailbox Stacker

DDR 2 DIMM
˅
board 160G 32M
DDR 2 128 MB x 2
Serial Slave
FLASH SATA DDR 2 URAT
SOK
BIU TWSI MSOK

HOST
Front CPU CORE
RTC
2514 CPU RTC
SPI 32.768KHz
HOST HUB 88F6290 -700
Rear SPGPV 4
GbE 88E1118
RJ45
Controller Giga
USB
Device 25MHz
USB
ISP1761 CY25811
Wireless MCLK
USB
Host
CORE_CLK
DEV_HUB_CLK
USB_HUB_CLK ICS445
USB_DEV_CLK
MOTOR FAN
VCLK
LPEC 3 LPEC 1
FUSER VCLK
MOTOR
System CLK 25MHz
SENSOR DUPLEX
ATMEGA 88 ICS445
Engine &
Joint Board 12MHz 25MHz
5-1
5. System Diagram
5.2 Connection Diagram
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5-2
Reference Information
6. Reference Information
This chapter contains the tools list, list of abbreviations used in this manual, and a guide to the location space
required when installing the printer. A definition of test pages and Wireless Network information definition is
also included.
6.1 Tool for Troubleshooting

The following tools are recommended safe and easy troubleshooting as described in this service manual.
• DVM (Digital Volt Meter) • Cleaning Equipments

Standard : Indicates more than 3 digits. Standard : An IPA (Isopropyl Alcohol) dry wipe tissue
or a gentle neutral detergent and lint-free
cloth.
• Driver • Vacuum Cleaner

Standard : “-” type, “+” type (M3 long, M3 short, M2
long, M2 short).
• Spring Hook
Standard : For general use
• Tweezers
Standard : For general home use, small type.
• Software (Driver) installation CD ROM

• Cotton Swab
Standard : For general home use, for medical
service.
6-1
6.2 Acronyms and Abbreviations

The table below explains abbreviations used in this service manual.
The contents of this service manual are declared with abbreviations in many parts. Please refer to the
table.
6.2.1 Acronyms
ABS Automatic Background Suppression(a FDI Foreign Device Interface
kind of copy feature) FIA Foreign Interface Attachment
APF Automatic Paper Feeder(Tray) FRU Field Replaceable Unit
BOOTP BOOTSTRAP PROTOCOL FPOT First Print Out Time
CCD Charged Coupled Device GW GateWay
CIS Contact Image Sensor HH High Temperature, High Humidity
CPM Copies Per Minute (Testing Chamber conditions)
CP Control Panel(= OPE) HPVC Halftone Printing Video Controller in the
CQ Copy Quality SPGPm (Graphic Processor for Copy)
CRU Customer Replaceable Unit IDC International Data Corp.
CRUM CRU Memory IMAP Internet Message Access Protocol
CW Center Ware IPP Internet Printing Protocols
CWDP Center Ware Device Discovery IPM Images Per Minutes
Software(Samsung equivalent of IPX Internetwork Packet Exchange
Samsung’s SyncThru) IQ Image Quality
CWIS Center Ware Internet Services ITU International Telecommunication Union
DADF Duplex Auto Document Feeder JBIG Joint Binary Image Group
(= DADH) (a kind of image data coding method)
DC Direct Connect JPEG Joint Photographic Expert Group
DDNS Dynamic Domain Name System (a kind of image data coding method)
DHCP Dynamic Host Configuration Protocol LCD Liquid Crystal Display
DLC Data Link Control LEF Long Edge Feeding
DNS Domain Name System LL Low Temperature, Low Humidity
ECM Error Correction Mode (Testing Chamber conditions)
ECP Enhanced Capability Port LPR/LPD Line Printer Daemon Protocols
e-Coil Extended Coil technology for (LPR is a TCP-based protocol)
Rapid(Fast) Fusing. LSU Laser Scanning Unit
EH&S Samsung Environment, Health, LUI Local User Interface
& Safty MCBF Mean Copy Between Failure
ESMTP Extended Simple Mail Transfer Protocol MDSP Multiple Document Single Printout
EP Electro Photography MFP Multi-Functional Product
EPC Electric Pre-Collation MH Modified Huffman
FCOT First Copy Out Time (a kind of image data coding method)
6-2
MIB Management Information Base RT-OS Real Time Operating System

MIME Multipurpose Internet Mail Extensions RX Receive
MR Modified Read S2E Scan-To-Email
(a kind of image data coding method) SAD Solid Area Density
MMR Modified and Modified Read SC Service Call
(a kind of image data coding method) SCF Second Cassette Feeder
MN std Multi-National Standard SDSP Single Document Single Printout
MSOK Master SOK(System Operation Key) SDMP Single Document Multiple Printout
MSO Mixed Size Original SDR Shut Down Rate
MP Multi Purpose SEF Short Edge Feeding
MPBF Mean Print Between Failure SIR Sacrified(or Standard) Image Reference
MSI Multi Sheet Input SOK System Operation Key
MTBF Mean Time Between Failure sRGB Standard RGB
MTTR Mean Time To Repair (Color Coordinate System)
NCP Network Control Protocol SNMP Simple Network Management Protocol
NIC Network Interface Card TCP/IP Transmission Control Protocol/Internet
NOS Network Operating System Protocol
NN Normal Temperature, Normal Humidity TBC(or tbc) To Be Confirmed
(Testing Chamber conditions) TBD(or tbd) To Be Determined
NSDR Non-Shut Down Rate(=USDR) TIFF (Adobe & Aldus) Tagged Image File
NW Network Format
OD Optical Density TRIM Technical Retrofit Interim Maintenance
OHD On Hook Dial TTM Time to Market
OSOK Optional SOK(System Operation Key) TX Transmit
OP Operational Procedure UI User Interface
PCL Printer Control Language UMC Unit Manufacturing Cost
PDF (Adobe) Portable Document Format UMR Unscheduled Maintenance Ratio
PPM Pages Per Minutes UPnP Universal Plug and Play
PQ Print Quality USB Universal Serial Bus
PS/3 PostScript Level-3 USDR Un-Shut Down Rate(=NSDR)
PVC Printing Video Controller in the XCMI Samsung’s Management Information
SPGPm(Graphic Processor for Printer) Base
QCD Quality, Cost, and Delivery WA Warranty Action
RCP Remote Control Panel WxDxH Width x Depth x Height
6-3
6.2.2 Service Parts
ACRONYM EXPLANATION
ELA HOU-SCANNER ASS’Y ELA=Electrical Assembly, HOU =Housing
MEA UNIT-COVER PA EXIT ASS’Y MEA= Mechanical Assembly, PA=Paper
PMO-TRAY EXTENTION MP NE PMO= Processing Mold
MP=Multi-Purpose(Bypass) tray
NE=for NEC (common as Samsung Halk printer)
MEC-CASSETTE ASS’Y(LETTER) MEC = Mechanic Combined unit
COVER-M-FRONT M=Mold
MPR-NAME/PLATE MPR= Machinery Press,
UNIT-LSU LSU =Laser Scanning Unit
SMPS-SMPS(V1)+HVPS SMPS =Switching Mode Power Supply
HVPS =High Voltage Power Supply
ELA-OPC UNIT SET OPC=Organic Photo-Conductive
ELA HOU-MP ASS’Y MP =Multi-Purpose (Bypass) tray
PBA MAIN-MAIN PBA =Printed circuit Board Assembly
PMO-CONNECT PAPER MFP MFP =Multi-Functional Peripheral
FAN-DC DC =Direct Current
CBF POWER STITCH GRAY CBF= Cable Form
MEA UNIT GUIDE CST PA ASS’Y CST=Cassette(Paper tray), PA=Paper
PBA LIU PBA =Printed circuit Board Assembly
LIU =Line Interface Unit for FAX
SHIELD-P_MAIN LOWER P=Press
CBF HARNESS-LIU GND LIU =Line Interface Unit for FAX
GND= Ground
PMO-COVER FEED AY AY=Assembly
PMO-COVER BRKT MOTER BRKT=Bracket
CBF HARNESS-LSU LSU =Laser Scanning Unit
IPR-SHIELD SMPS UPPERI IPR=Iron Press
PMO-BUSHING P/U.MP P/U=Pickup
MP=Multi-Purpose (Bypass) Tray
PMO-HOLDER GEAR TRr TR= Transfer Roller
SPRING ETC-TR_L TR_L=Transfer Roller - Left
PMO-CAM JAM REMOVE PMO-CAM= Processing Mold-CAM
PMO-LOCKER DEVE DEVE=Developer
6-4
ACRONYM EXPLANATION
SPECIAL SCREW(PANNEL MFP) MFP =Multi-Functional Peripheral
A/S MATERAL-DUMMY UPPER ASS’Y A/S=After-Service
MCT-GLASS ADF MCT= Machinery Cutting
ADF=Automatic Document Feeder
PPR-REGISTRATION EDGE(F) PPR= Processing Press
IPR-HOLDER GLASSI PR=Iron Press
MCT-GLASS SCANNER(LEGAL) MCT= Machinery Cutting
CBF HARNESS-OPE OPE=Operation Panel(Control Panel)
PBA SUB-D_SUB PBA SUB-D_SUB =>Sub Printed circuit Board
Assembly for the D-SUB type electrical connector
(D-Sub) a kind of the connector type(shape ‘D’)
COVER-M-CCD CABLE M=Mold
CCD=Charge Coupled Device
COVER-SCAN LOWER(UMAX) UMAX=> Supplier’s name for CCD module
ICT-INSERT SHAFTI ICT= Iron Cutting
IPR-BRK SCAN BD IPR=Iron Press
BRK=Bracket
BD= Board
CBF SIGNAL-CCD FFC CCD = Charge Coupled Device
FFC =Flexible Flat Cable
COVER-M-OPE M=Mold
OPE=Operation Panel(Control Panel)
KEY-M-COPY M=Mold
PLATE-M-ALPHA KEY M=Molde
ALPHA=Alphabet
PMO-GUIDE DP SIDE DP=Duplex
RING-CS CS= Compress
GEAR-MP/DUP DRV MP =Multi-Purpose (Bypass) tray
DUP DRV = Duplex Driver
IPR-BRKT G DUPI PR=Iron Press
BRKT=BRACKET
G= Ground
UP=Duplex
PMO-BUSHING TX(B4) TX=Transmit
PMO-TRAY CASE, MP MP=Multi-Purpose tray(Bypass tray)
6-5
ACRONYM EXPLANATION
SPRING CS RE CS=Compress
RE=Rear
SPRING CS FR CS=Compress
FR=Front
PMO-BUSHING FINGER, F F=Front
ICT-SHAFT-EXIT LOWER ID ID=Idler
SPRING-EXIT ROLL FD FD=Face Down
PMO-BUSHING_P/U,MP P/U=Pickup
MP =Multi-Purpose (Bypass) tray
PMO-HOLDER CAM MPF MPF=Multi-Purpose Feeder(=MP)
PMO-GEAR P/U MPF P/U=Pickup
MFP =Multi-Functional Peripheral
RPR-RUBBER PICK UP,MP RPR=Rubber Press
PBA SUB-MP SEN PBA SUB-MP-SEN =>Sub Printed circuit Board
Assembly for the MP-SEN(= Multi-Purpose (Bypass)
tray-Sensor)
A/S MATERAL-PICKUP,MP
FOOT-ML80
HOLDER CATCH CST MC2 MC2=>McKInley2 (Samsung Project code name)
IPR-GROUND PLATE A(OPC) OPC=Organic Photo-Conductive
ELA M/M-AUD SPEAKER ELA M/M => Electrical Assembly M/M
AUD=Audio
CBF HARNESS-OPC GND OPC GNG=Organic Photo-Conductive-Ground
IPR-GROUND PLATE SCF SCF=Second Cassette Feeder(Tray2)
PBA SUB-PTL PBA SUB-PTL=>Sub Printed circuit Board Assembly
for the PTL(= Pre Transfer Lamp)
PBA SUB-FEED+P.EMP SEN. PBA SUB-FEED=>Sub Printed circuit Board
Assembly for the feeder
EMP SEN=Empty Sensor
MOTOR STEP-MCK2(MAIN)
GEAR-EXIT/U EXIT/U=EXIT/Upper
GEAR-RDCN FEED INNER RDCN=Reduction
CBF-HARNESS-MAIN-THV WIRE THV =Transfer High Voltage
CBF-HARNESS-MAIN-MHV WIRE MHV= High Voltage(Charge Voltage)
6-6
ACRONYM EXPLANATION
GEAR-EXIT/U,ID U=Upper
ID=Idler
IPR-TERMINAL FU FU=Fuser
PMO-BEARING H/R-F H/R-F=Heat Roller - Front
BEARING-H/R L H/R-L=Heat Roller -Left
PEX-ROLLER EXIT F_UP PEX= Processing Extrude
F_UP=Face Up
SPRING ETC-P/R P/R=Pressure Roller
SPRING(R)-CAU-HOT-FU CAU-HOT-FU = Caution Hot -Fuser
PMO-ARM ACTUATOR PMO-ARM= Processing Mold Arm
LABEL(R)-HV FUSER HV=High Voltage (220V)
LABEL(R)-LV FUSER LV=Low Voltage (110V)
PPR-SPONG SHEET PPR=Plastic Press
IPR-P_PINCH(SCAN)I PR-P = Iron Press
ROLLER-REGI REGI=Registration
PBA SUB-REGI PBA SUB-REGI => Sub Printed circuit Board
Assembly for the Registration
GROUND-P_SCAN ROLLER GROUND-P =Ground-Press
IPR-GUARD C/O S/W C/O = Cover Open
S/W= Switch
MEA UNIT-TX STACKER TX =Transmit
IPR-WASHER SPRING CU CU=Curve
6-7
6.3 The Sample Pattern for the Test

The sample pattern shown in below is the standard pattern used in the factory.
The life of the toner cartridge and the printing speed are measured using the pattern shown below.
(The image is 70% of the actual A4 size).
6.3.1 A4 ISO 19752 Standard Pattern

This test page is reproduced at 70% of the normal A4 size
6-8
6.4 Selecting a location

Select a level, stable place with adequate space for air circulation. Allow extra space for opening covers and
trays.
The area should be well-ventilated and away from direct sunlight or sources of heat, cold, and humidity. Do
not set the machine close to the edge of your desk or table.
Clearance space
• Front: 482.6 mm (enough space so that the paper tray can be removed)
• Back: 100 mm (enough space for ventilation)
• Right: 100 mm (enough space for ventilation)
• Left: 100 mm (enough space for ventilation)
6-9

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Service Manual

Mono Laser Printer

• ML-651x series : 65 ppm in Letter • 256 MB / 512 MB (Optional Memory)

2. Printing Resolution 6. Interfaces

North America : service.samsungportal.com

chapter 2 Product specifications and descriptions

chapter 3 Replacement procedure

3.3 Replacing the maintenance parts ……………………………… 3-4

3.3.8 Stacker Motor ……………………………………………… 3-35

chapter 4 Alignment and Troubleshooting

chapter 5 System Diagram

chapter 6 Reference Information

6.2.2 Service Parts ………………………………………………… 6-4

attached Exploded Views & Parts List

1.1 Safety Warning

(2) Use only Samsung replacement parts

(3) Laser Safety Statement

1.2 Caution for safety

1.2.2 Electric Shock and Fire Safety Precautions

1.2.3 Handling Precautions

1.2.4 Assembly / Disassembly Precautions

1.2.5 Disregarding this warning may cause bodily injury

(2) Do not put finger or hair into the rotating parts.

(3) When you move the printer.

(4) Ensure the printer is installed safely.

1.3 ESD Precautions

1. Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain

2. Product specifications and descriptions

2.1.1 Product Overview

4. Printer Language Emulations

7. Various optional units

ML-5512/6512 series (Flat type)

2.1.2.1 General Specifications

Items ML-551x series ML-651x series

2.1.2.2 Print Specifications

Items ML-551x series ML-651x series

2.1.2.3 Paper Handling Specifications

Items ML-551x series ML-651x series

Items ML-551x series ML-651x series

Items ML-551x series ML-651x series

2.1.2.4 Software and Interface Specifications

Items ML-551x series ML-651x series

2.1.2.5 Network Specifications

Items ML-551x series ML-651x series

Items ML-551x series ML-651x series

Items ML-551x series ML-651x series

2.1.2.7 Maintenance Parts

Items ML-551x series ML-651x series

Model Code Kit components Life Qty Remark

2.1.2.8 Finisher and Mailbox specifications

Item Finisher Mailbox

Size [WXDXH]* 410X408X453 mm 351X365X421 mm

b) Media Size & Mechanism Constraint

Paper Size Finisher Mailbox

2.1.3 Model Comparison Table

Speed 62 ppm (A4) 60 ppm (A4) 50 ppm (A4)

2.2 Product Description

2.2.1 Product Configuration

No Unit Model Name

2.2.2 Front View

1 Finishera (Stacker & Stapler) 10 Tray1

2.2.3 Rear View

1 Finisher covera (Stacker & Stapler) 6 Power switch