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ACCURATE ANALYSERS PVT LTD

ISO/IEC 17025 QUALITY MANUAL

QUALITY MANUAL
ISO 17025: 2005
OF

ACCURATE ANALYSER PVT. LTD.


PLOT NO. F-20, MIDC AMBAD NASHIK-422010

Issue No. : I
Issue Date : 16 December 2011
Copy No. : I
Holder’s Name : SAMEER PATWA (CEO)
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

QUALITY MANUAL RELEASE AUTHORISATION

This Quality Manual is released under the authority of

Mr. Sameer Patwa


Chief Executive Officer

And is the property of

Accurate Analysers Pvt. Ltd.


PLOT NO. F-20, MIDC AMBAD

NASHIK-422010

MAHARASHTRA, INDIA

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: Page No.:01
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

AMENDMENT RECORD

Sr. Page Section/ Clause/ Date of Amendment Reasons of Signature of


No No. Para/ line Amendment made Amendment person
(as applicable) authorizing
Amendment
1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

TABLE OF CONTENTS
Sr. Section Contents Page
No. / Clause
1 - Quality Manual release authorization 01
2 - Amendment Record 02
3 - Table of Contents 03
4 - Scope & Accreditation 05
5 - References 12
6 - Abbreviations (if any) 13
7 - Distribution List 14
8 - Introduction (Brief description of the Laboratory & management system) 15
9 - Quality Policy and Objectives 16
4.0 Management Requirements
10 4.1 Organization 17
11 4.2 Quality system 23
12 4.3 Document Control 24
13 4.4 Review of Requests, tenders, and Contracts 27
14 4.5 Subcontracting of tests and Calibrations 28
15 4.6 Purchasing, Services and Supplies 29
16 4.7 Service to the Client 31
17 4.8 Complaints 32
18 4.9 Control of Nonconforming Testing 33
19 4.10 Improvements 34
20 4.11 Corrective Action 35
21 4.12 Preventive Action 36
22 4.13 Control of Records 37
23 4.14 Internal Audits 40
24 4.15 Management Reviews 41
25 5.0 Technical Requirements
26 5.1 General 42
27 5.2 Personnel 43
28 5.3 Accommodations and Environmental Conditions 44
29 5.4 Test and Calibration Methods and Method Validation 45
30 5.5 Equipment 46

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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ISO/IEC 17025 QUALITY MANUAL

Sr. Section / Contents Page


No. Clause
31 5.6 Measurement Traceability 50
32 5.7 Sampling 53
33 5.8 Handling and Transportation of Test 54
34 5.9 Assuring the Quality of Test and Calibration Results 55
35 5.10 Reporting the Results 56
36 - Annexures (if any)
37 Intermediate check for Equipment 59
38 Master list of Instrument & Equipment 60
39 Training Record 62
40 Management Review Meeting 63
41 Audit Observation Sheet 64

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

SCOPE OF ACCREDIATION:

ACCURATE ANALYSERS PVT LTD quality system applies to the


collection/analysis/monitoring of Water/Waste Water/ Air/Noise/LUX/Soil/ Hazardous
Waste samples by utilizing IS/APHA test methods and specific customer testing
requirements. ISO 17025 is an international standard containing general requirements
for the competence of testing and calibration laboratories. Accurate Analysers Pvt. Ltd
is in business of a testing/analysis/monitoring laboratory and does not perform
calibration services; therefore, the following exemptions apply.
Section 5.4.6.1 Estimation of uncertainty of measurement – applies only to a
calibration laboratory or testing laboratory performing its own calibrations. Accurate
Analysers does not perform any equipment calibration.
Section 5.6.2.1 Calibration – applies only to a calibration laboratory or testing
laboratory performing its own calibrations. Accurate Analysers does not perform any
equipment calibration.
Section 5.7 Sampling –is performed to the applicable regulatory test methods or
specific customer requirements. Accurate Analysers does not create sampling plans or
procedures.
Section 5.10.4 Calibration Certificates –applies only to a calibration laboratory or
testing laboratory performing its own calibrations. Accurate Analysers does not perform
any equipment calibration.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


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ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

EXCLUSIONS & JUSTIFICATION:


1. The services are provided as per the customer requirement and order. There is no design
and
development activity involved as specified in ISO 9001 – 2008 standard. Hence the
design and development requirement of the Clause 7.3 of ISO 9001- 2008 is not
applicable.
2. There is no after sales service involved in the activity currently carried out. The service
requirement of the clause 7.5.1 of ISO 9001-2008 is not applicable to the products
currently manufactured.
3. There is no process involved in the current service provision, where the resulting output
can not be verified by subsequent inspection and testing (special processes). Hence the
validation requirement of clause 7.5.2 of ISO 9001-2008 is not applicable.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

SCOPE OF ACCREDIATION:
Sr Group of products, Specific tests or Specification, standard (method) or Range of testing/
no materials or items types of tests technique used Limit of detection
tested performed
I Air, gases & atmosphere
a) Ambient Air Suspended IS 5182, Part 4, 1999, 50-1000 µg/m3
Monitoring Particulate Matter High Volume Method using RDS
( SPM) Sample for > 10 µ fraction
Particulate Matter Manufacture Manual 50-100 µg/m3
(PM2.5) > 100 µg/m3
Particulate Matter IS 5182, Part 23, 2006 Cyclonic Flow Tech. 10-1000 µg/m3
( PM10 ) Manufacture Manual
Sulphur Dioxide IS 5182, Part 2, 2001 Colorimetric Method, 25-1050
Modified West & Gaeke Method µg /m3

Oxide of Nitrogen IS 5182, Part 6, 2006 Colorimetric Method, 6-420 µg/m3


Ozone MPCB Neutral KI Absorption 0.01-10 ppm
Ammonia MPCB Indo phenol Blue 0.025-1 ppm
Hydrogen Sulphide IS 5182,(Part VII)-1973Colorimetric Method 6-600 µg/m3
Chlorine IS 5182,(Part XIX)-1982,Coiorimetric Method 5-100 µg/m3
b) Stack Emission Total Particulate IS 11255, part 1: 1985 Gravimetric Method 10-1000 mg/m3
Monitoring Matter ( TPM )
Sulphur Dioxide IS 11255, Part 3 :1985,Titrimetric IPA thorine 5-500 mg/m3
Oxides of Nitrogen IS 11255,Part 7: 2005,PDSA colorimetric 2-400 mg/m3
Acid Mist

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

SCOPE OF ACCREDIATION:

Sr Group of products, Specific tests or Specification, standard (method) or Range of testing/


no materials or items types of tests technique used Limit of detection
tested performed
II Pollution & effluents
a) Pollution & Biochemical Oxygen APHA, 21st Ed., 2005, 5210-B 5-2 Iodometric 1-1000 mg/L
effluents Demand Method, 3 days 270C
IS 3025, Part 44, 1993,
Chemical Oxygen APHA, 21st Ed., 2005, 5220-B, 5-15 Open 10-1000 mg/L
Demand Reflux Method
IS 3025, Part 58, 2006 Open Reflux Method
Chloride APHA, 21st Ed., 2005, 4500-Cl, B, 4-70 0.5-1000 mg/L
IS 3025, Part -32, 1988 Argent metric Method
Chromium (Hexa) APHA, 21st Ed., 2005, 3500-Cr, B, 3-67 0.03-20 mg/L
Colorimetric Method
IS 3025, Part -52, 2003 Colorimetric Method
(Diphenylcarbazide method)
Dissolved Oxygen APHA, 21st Ed., 2005, 4500-O, B & C, 4-136 & 0.1-10 mg/L
4-138
IS 3025, Part 38, 1989, RA 1999 Iodometric
Method (Azide Modification)
Iron APHA, 21st Ed., 2005, 3111-B, 3-17 75 – 500 µg/L
IS 3025, Part 53 ,2003 1,10 Phenanthroline
Method
pH APHA, 21st Ed., 2005, 4500-H+, B-4-90 0-14
IS 3025, Part 11, 1983
Oil & Grease APHA, 21st Ed., 2005, 5520-B,, 5-37 0.4-100 mg/L
Liquid-liquid Partition Gravimetric Method
IS 3025, Part 39, 1991 Partition Gravimetric
Method
Phosphate APHA, 21st Ed., 2005, 4500P, E-4-153 0.001-0.1
IS 3025, Part 31, 1988 Stannous Chloride mg/L
Method
Vanadomolybdo Method 0.2-10 mg/L

Sulphate APHA, 21st Ed., 2005, 4500-SO4, E-4-188 1-40 mg/L


IS 3025, Part 24, 1986, Turbidimetric Method

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


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ISO/IEC 17025 QUALITY MANUAL

SCOPE OF ACCREDIATION :
Sr Group of products, Specific tests or Specification, standard (method) or Range of
no materials or items types of tests technique used testing/ Limit of
tested performed detection
Pollution & Total Dissolved APHA, 21st Ed., 2005, 2540-C-2-57 5-10000 mg/L
effluents Solids IS 3025 Part 16,, 1984, Filtration /Gravimetric
Method

Total Solids APHA, 21st Ed., 2005, 2540-D-2-58 5-10000 mg/L


IS 3025, Part 15, 1998 Gravimetric Method
Total Suspended APHA, 21st Ed., 2005, 2540D-2-58, 5-1000 mg/L
Solids IS 3025, part 17, 1984,
Filtration/Gravimetric Method
Total Volatile Solids APHA, 21st Ed., 2005, 2540-E, 2-59 5--1000 mg/L
IS 3025, Part 18, 1984,
Ignition/Gravimetric Method
III Water
Acidity APHA, 21st Ed., 2005, 2310-B-2-24 0.5--500 mg/L
IS 3025, Part 22,1986, Titration Method

Alkalinity APHA, 21st Ed., 2005, 2320-B-2-27 0.5- 500 mg/L


IS 3025, Part 23, 1986, Titration Method

Bicarbonate APHA, 21st Ed., 2005, 2320-B, 2-27, 5-3 & 4500- 0.5-500 mg/L
CO2-D, 4-34
IS 3025 Part 51:2001, Titrimetric Method.
Biochemical Oxygen APHA, 21st Ed., 2005, 5210-B, 5-2 Iodometric 1-1000 mg/L
Demand Method, 3 day’s 27 0C
IS 3025, Part 44, 1993,
Calcium APHA, 21st Ed., 2005, 3500-B, 3-65 0.5-500 mg/L
IS 3025, Part 40, 1992, EDTA Titrimetric Method

Carbonate APHA, 21st Ed., 2005, 2350-B,2-27, 5-1 & 4500-CO2- 0.5-500 mg/L
D, 4-34,
IS 3025 Part 51:2001 By Calculation
Carbon Dioxide APHA, 21st Ed., 2005, 4500-CO2 C 2-20 mg/L
(Free) Titrimetric Method

Chemical Oxygen APHA, 21st Ed., 2005,5220-B-5-15 4-1000 mg/L


Demand Open Reflux Method
IS 3025, Part 58, 2006 Open Reflux Method

Chloride APHA, 21st Ed., 2005, 4500-cl, B-4-70 0.5-1000 mg/L


IS 3025, Part 32, 1988, Argentometric Method

Chlorine (Residual ) APHA, 21st Ed., 2005,4500-Cl-B, 4-58 Iodometric 1-10 mg/L
Method-I
IS 3025 Part 26, 1986,
Iodometric Method-I 0.01-0.1 mg/L
Stabilized Neutral Ortho- Touldine Method

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

SCOPE OF ACCREDIATION :
Sr Group of products, Specific tests or Specification, standard (method) or Range of
no materials or items types of tests technique used testing/ Limit of
tested performed detection
III Water
Chromium APHA, 21st Ed., 2005, 3500-Cr, B-67 Colorimetric 0.03-20 mg/L
Method
IS 3025, Part -52, 2003 Colorimetric Method
(Diphenylcarbazide method)
Dissolved Oxygen APHA, 21st Ed., 2005, 4500-O, B & C, 4-136 & 0.1-10 mg/L
4-138
IS 3025, Part 38, 1989,
Iodometric Method Azide Modification
Inorganic Solids APHA, 21st Ed., 2005, 2540-E-2-59 5-1500 mg/L
IS 3025, Part 18, 1984, Ignition/Gravimetric Method

Iron APHA, 21st Ed., 2005,3111-B-3-17 75 – 500 µg/L


IS 3025, Part 53,2003 1,10 Phenanthroline Method

Magnesium APHA, 21st Ed., 2005, 3500-Mg, B-3-83 Calculation 1- 500 mg/L
Method
IS 3025, Part 46, 1994RA 1999
Mineral Oil APHA, 21st Ed., 2005, 5520-B-5-37 0.4-100 mg/L
Liq.-Liq. Partition Gravimetric Method

Organic Solids APHA, 21st Ed., 2005, 2540-E-2-59 5-1000 mg/L


IS 3025, Part 18, 1984, RA 2002
Method: Igntion/Gravemetirc
pH APHA, 21st Ed., 2005, 4500-H+, B-4-90 1-14
IS 3025, Part 11, 1983,
by pH Meter.
Phosphate APHA, 21st Ed., 2005, 4500-P, E-4-153 0.001-0.1
IS 3025, Part 31, 1988 Stannous Chloride Method mg/L
0.2-10 mg/L

Sulphate APHA, 21st Ed., 2005, 4500-SO4 E-4-188 1-40 mg/L


IS 3025, Part 24, 1986, Turbidimetric Method

Total Dissolved APHA, 21st Ed., 2005, 2540-C-2-57 5-1000 mg/L


Solids IS 3025, Part 16, 1984 Filtration/Gravimetirc Method

Total Solids APHA, 21st Ed., 2005, 2540-B-2-56 5-1000 mg/L


IS 3025, Part 15, 1984, Gravimetric Method

Total Suspended APHA, 21st Ed., 2005, 2540-D, 2-58 5-1000 mg/L
Solids IS 3025, Part 17, 1984, Filtration/Gravimetric Method

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

SCOPE OF ACCREDIATION :

Sr Group of products, Specific tests or Specification, standard (method) or technique Range of


no materials or items types of tests used testing/ Limit of
tested performed detection
Nitrate APHA, 21st Ed., 2005, 4500-NO3, B-4-120 UV 1-10 mg /L
Spectrophotometric Screening Method Min 50 µg/L
IS 3025, Part 34-1988 Chromotropic Method
Nitrite IS 3025, Part 34-1988 10-1000 µg/L
Spectrphotometric Method

Ammonical Nitrogen IS 3025, Part 34-1988 5 -100 mg/L


Titrimertic Method

Silica APHA, 21st Ed., 2005, 4500SiO2,C-4-165 0.4-25 mg/L


IS : 3025 (Part 35) ,1988
Molybdosilicate Method
Phenol IS 3025 (Part 43) : 1992) : , 0.01-1.0 mg/L
1 -10 mg/L

Nickel IS 3025 (Part 54) : 2003 Colorimetric method, 30 to 500 µg/L


Manganese IS 3025 (Part 59) : 2006 Colorimetric method 0.01-2.0 mg/ l
Zinc IS 3025 (Part 49) : 1994 Zincon method 0.02 to 5 mg/L
Copper IS 3025 (Part 42) : 1992 Neocuproine method 0.05 to 5 mg/ L
Cynide APHA, 21st Ed., 2005, 4500-CN, D ,4-41 1 -10 mg/L
Titremetric method

Fluoride APHA, 21st Ed., 2005, 4500-F-, D ,4-85 0-1.4 mg/ L


SPANDS method

Taste IS:3025 (part 7)-1984 Agreeable/


IS:3025 (part 8)-1984 Disagreeable
Color IS:3025 (part 4)-1983 1-70 Hazen
Platinum Cobalt Method
Odour IS:3025 (part 5)-1983 Objectionable
IS:3025 (part 5)-1983 /Unobjectionable
Temperature IS:3025 (part 9)-1984 0 -100 o c

Turbidity IS:3025 (part 10)-1984 0-40 NTU

Conductivity APHA, 21st Ed., 2005, 2510-Conductivity , 2 µS – 200


mS
Note : WATER Samples shall be of : Potable and Domestic Water Source, Ground Water, Surface Water (River, Lakes)
specifications IS 10500:1991, Rev. 1993-2003 , Industrial Water(Processed Food Industry) Specification IS 4251:1997 Amendment
no. 1, April 1981, Irrigation Water/Cooling Purpose Water, Water for Steam Raising i) Boiler Water ii) Feed Water iii)
Condensate IS 10496:1983, RA 1994 Ed 1.1 (1994-09) IS 10392:1982 RA 1994, Distilled/ Demineralized Water Specification : IS
1070:1992, RA 2003, Water for swimming Pools Specification IS 3328:1993, RA 2003, Water for Construction Purpose
Specification IS 456:2000, RA 2005 etc.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

REFERENCES
Name of reference material Source

Sewage Disposal & Air Pollution Control,2001, 13th Edition S.K. Garg.
Standard Methods For The Examination Of Water & Waste Water, 21st Edition APHA, AWWA, WEF
2005
Industrial Water Conditioning, 6th Edition 1962 BETZ
Industrial wastewater Treatment Tech. 2nd Edition James Patterson
Introduction to Wastewater Treatment R.S.Ramalho
Waste Water Analysis NEERI
Standard Methods For The Examination Of Water & Waste Water 14 th Edition APHA-Part I-IV
Water Treatment for Public & Industrial Supply. Published 1984 Nikoladze, Mintsm
Kastalsky
Water Supply & waste Disposal , 1st Edition 1972 W. Hardenbergh, E. Rodie,
Allied Publishers
Analysis Of Metal Finishing Effluents And Effluent Treatment Solutions. Printed Fred Stevens, Gunter
on 1968 Fischer Duncan Mecarthur
Methods Of Sampling & Test( Physical And Chemical ) For Water Used in IS 3025
Industry, 13th Reprint June 2003
Method for Sampling & Test (Physical & Chemical) for Water & Waste Water IS 3025 Part 1 to 59
Waste Water Engineering (Collection, Treatment, Disposal) TATA McGRAW
Water Supply & Sanitary Engineering G.S. Birdie
Methods for Chemical Analysis of water and waste water-1978 EPA
Analysis Of Metal Finishing Effluents And Effluent Treatment Solutions. Printed Fred Stevens, Gunter
on 1968 Fischer Duncan Mecarthur
Standard Analytical Procedures By Maharashtra Irrigation Dept. MID.
Standard Analytical Procedures for Water Quality. MEERI
Colorimetric Analysis & Methods Finishing Publication Ltd
Waste Water Engineering (Collection, Treatment, Disposal) TATA McGRAW
Methods for Measurement of Air Pollution IS 5182 Part 1 to 23
Methods for Measurement of Emission from Stationary Sources IS 11255 Part 1 to 7
Journal of Industrial Pollution Control R.K. Trivedy
Ambient/Work-Place Monitoring Gaseous Pollutant Monitoring Operational NETAL
Manual (HVS) CHROMATOGRAPH
Stack/Process Stack Monitoring for Gaseous Pollutant Monitoring Operational NETAL
Manual (SMK) CHROMATOGRAPH
Air Pollution ,13th Reprint 1999 M N RAO/ H V N RAO
Operational Manual : Stack Monitoring Kit Polletch Instruments
Operational Manual : Res. Particulate Matter Polletch Instruments
Spectromphotometer Manual & Software Manual Chemito
Practical Book of Chemistry Manali Prakashan
Quantitative Chem. Analysis Gilbert H. Ayres
Industrial Safety & Pollution Control Handbook, 1st Edition 1991 National Safety Council
Textbook of Quantitative Chemical Analysis, 5th Edition Vogel
Lab. Experiments in Organic Chemistry ADAMS

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


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ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

ABBREVIATIONS
ABBREVIATIONS FULL FORM
ABR ABBREVIATIONS
AMD AMMENDMENT
CAPA CORRECTIVE AND PRVENTIVE ACTION
CH CHECK LIST
CA CORRECTIVE ACTION
F FORMAT
PA PRVENTIVE ACTION
GLP GOOD LABORATORY PRACTICE
GRIR GOODS RECEIPT INSPECTION REPORT
IEC INTERNATIONAL ELECTRO-TECHNICAL COMMISSION
IND INDEX
IS INDIAN STANDARD
ISO INTERNATIONAL ORGANIZATION FOR STANDARDIZATION
LAB LABORATORY
MRM MANAGEMENT REVIEW MEETING
MR MANAGEMENT REPRESENTATIVE
NC NON-CONFORMANCE
NABL NATIONAL ACCREDITATION BOARD FOR TESTING AND
CALIBRATION LABORATORY
REGISTER
REG
RECORD
REC
REFERENCE
REF
RESPONSIBILITY
RESP
REVISION
REV

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


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ISO/IEC 17025 QUALITY MANUAL

DISTRIBUTION LIST

The following are the authorised holders of the controlled copy of Quality Manual.

Controlled copy No. Holder of Controlled copy


01 CEO / MR
02 NABL

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


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ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

INTRODUCTION:

ACCURATE ANALYSERS PVT LTD was established in 1987 with the prominent aim of
providing authentic & accurate analytical services in the field of Environmental Monitoring
Services such as Water Pollution, Air Pollution, Hazardous Waste ( M & H), Solid Waste,
Noise/LUX Pollution etc. to various industrial sectors. The Company recognizes its
responsibility as provider of quality services. To this end, ACCURATE ANALYSERS PVT
LTD has developed and documented a quality management system to ensure customer
satisfaction by complying with regulatory requirements and improving management of the
company. The quality system complies with the international standard ISO/IEC 17025,
1999 and ISO 9001:2008.
This manual has been prepared to define the quality system, establish responsibilities of the
personnel affected by the system, and to provide general procedures for all activities
comprising the quality system. In addition, this manual is utilized for the purpose of
informing our customers of the quality system, and what specific controls are implemented
to assure service quality.
This manual will be revised as necessary to reflect the quality system currently in use. It is
issued on a controlled copy basis to all internal functions affected by the quality system and
on an uncontrolled copy basis to customers and suppliers; although, it can be issued to
customers on a controlled copy basis upon customer request.

SAMEER S PATWA
CEO

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

QUALITY POLICY:

We at Accurate Analysers Pvt. Ltd. are committed to protect the environment by providing
Solutions to customers in the area of environmental monitoring and legal requirements and
There by striving to provide better environment to the society. We are committed to
continual improvement of processes & services to achieve Ongoing customer satisfaction. It
is therefore our policy to:
Consistently provide quality testing services that conform to customer and regulatory
requirements.
Ensure that all personnel are competent and qualified for the tasks they perform, and
that all personnel familiarize themselves with quality system documentation in order to
implement the policies and procedures in their work.
Professionally and effectively perform testing services to produce accurate and precise
results.
Consistently comply with ISO 17025 to ensure quality testing services, and to continually
improve the effectiveness of the Quality Management System.
It is Accurate Analysers goal to encourage active participation of all employees in quality
planning and continual improvement efforts to meet all quality, service and cost objective
QUALITY OBJECTIVE
 To improve the response time < 24 Hrs.
 To improve the delivery process 100 %.
 To ensure Error free report.
 To achieve Customer Satisfaction > 80%
 Training related to technical topics ,1Hrs/per person/Month

SAMEER S PATWA
CEO

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

4.0 Management Requirements

4.1 Organization and Management

4.1.1 Accurate Analysers Pvt. Ltd (AAPL) is a registered company and holds legal
responsibility for its operation.
4.1.2 AAPL is a privately held company, not part of any other company or
organization.
4.1.3. AAPL is organized to operate in accordance with the requirements of ISO/IEC
17025, whether carrying out work in its permanent facilities or on location, at
customer sites.
4.1.4 ACCURATE ANALYSERS PVT. LTD. Company is not part of an organization
performing activities other than testing and/or calibration; therefore, there is no
potential conflict of interest amongst its personnel.

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ISO/IEC 17025 QUALITY MANUAL

ORGANIZATION STRUCTURE
ACCURATE ANALYSERS PVT. LTD.

CEO

LAB IN -CHARGE

CHIEF -CHEMIST QUALITY -CHEMIST ACCOUNTS


OFFICER

LAB CHEMIST LAB-CHEMIST


(Water) (Air)

FIELD ASSISTANCE
(Site Monitoring/Sample
Collection)

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.0 – 4.1 Page No.:18
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

4.2 Assignment of Responsibility

4.2.1 In the absence of the Lab In charge and/or CEO, the Chief Chemist, will assume
these duties.
4.2.2 In the absence of the Chief Chemist, the Quality Chemist will assume the duties of
the Chief Chemist.
4.2.3 In the absence of the Lab Chemist -Water, the Chief Chemist will perform laboratory
Activities.
4.2.4 In the absence of the Lab Chemist -Air, the Quality Chemist will perform laboratory
Activities.
4.2.5The organization of ACCURATE ANALYSERS PVT. LTD. Company is illustrated
Below:
The organizational responsibilities of ACCURATE ANALYSERS PVT. LTD. personnel are
illustrated below:

CEO (Chief Executive Officer)

Responsible for:
 Define the sequence & interaction between process
 Define quality policy & objective
 Define responsibility & authority
 Conducting MRM
 Provision resources
 Technical training management
 Interfacing with the Lab In charge & Chief Chemist on test reports and certifications
 Contract review-New product
 Infrastructure planning
 Planning of work environment

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.2 Page No.:19
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

Lab In Charge

Responsible for:

 Oversight of laboratory testing methods and equipment selection to meet ISO 17025
requirements
 Order Acceptance
 Ensuring that testing complies with relevant standards
 Development and validation of new or modified test methods
 Evaluation of test results and data
 Establishing work environment.
 Internal communication
 CA & PA

Chief Chemist

Responsible for:

 Ensuring laboratory compliance with ISO 17025 requirements


 Providing input to and complying with the testing schedule
 Supervising and training Lab Chemist- Water & Air
 Developing, implementing, maintaining and improving the ISO 17025 compliant
quality management system
 Developing, modifying, updating standard operating procedures for various test for
Water , Waste water & Air.
 Managing the corrective and preventive action system
 Managing the equipment calibration and maintenance programs
 Managing the internal audit program and conducting management reviews
 Trouble shooting during testing

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.2 Page No.:20
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

Quality Chemist

Responsible for:
 Promoting quality awareness throughout the organization
 Ensuring the effectiveness and integrity of the ISO 17025 compliant quality
management system
 Ensuring a high level of customer satisfaction is consistently achieved
 Appointing qualified management personnel to key positions
 Marketing and sales including contract negotiation
 Supporting operations with regard to maintenance, allocation, and procurement of
test equipment and lab supplies
 Preparing facilities and documentation for customer testing
 Leading test failure analysis and reporting activities
 Maintaining overall 5 S within the laboratory & office area

Lab Chemist Water

Responsible for:

 Assisting the Chief chemist to meet the testing schedule for water & waste water
samples
 Carry out actual testing of water & waste water samples in laboratory as per ISO
17025 standard SOP
 Prepare analysis datasheets
 Carrying out repetitive test of samples for ensuring accuracy
 Assisting the Chief chemist Maintain laboratory chemicals and glass ware stock
 Assist Chief Chemist & Quality Chemist to develop and maintain ISO 17025
documentation & procedural changes if any
 Maintaining overall 5 S within the laboratory area

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.2 Page No.:21
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

Lab Chemist - Air

Responsible for:

 Assisting the Chief chemist to meet the testing schedule for Air samples
 Carry out actual testing of Air Monitoring at site as per ISO 17025 standard SOP and
do test in laboratory
 Prepare analysis datasheets
 Carrying out repetitive test of samples for ensuring accuracy
 Assist Chief Chemist & Quality Chemist to develop and maintain ISO 17025
documentation & procedural changes if any
 Maintaining overall 5 S within the laboratory area & site.

FIELD ASSISTANT

Responsible for

 Sample collection of water & waste water as per schedule


 Carrying out actual monitoring at site along with Lab Chemist –Air
 Assist Lab Chemist Water & Air in laboratory for performing various test
 Maintaining overall 5 S within the laboratory area & at site.
 Delivering test reports and allied correspondence to customers as per requirement

ACCOUNTANT

Responsible for

 Overall financial accounting of the laboratory


 Assist Chief Chemist & Quality Chemist for implementation of ISO 17025 systems
 Assist Lab In charge / CEO on various financial figures
 Overall admin activities of Laboratory & employee welfare
 Applicable legal compliances for laboratory

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.2 Page No.:22
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL

4.2 Quality System

4.2.1 Documentation of the System

4.2.1.1 The Quality Manual is the principal document that defines the quality
system at ACCURATE ANALYSERS PVT. LTD. Company.

4.2.1.2 Quality System Procedures are documented to establish and maintain


continuity of each activity or function affecting quality. Quality procedures will
be readily available to personnel for reference and implementation. The
quality document structure contains this Quality Manual, Quality Procedures,
Work Instructions, and Quality Records.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.2 Page No.:23
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.3 Document Control


4.3.1. QMS Documents
4.3.1.1 The QMS Document is Quality Manual The quality manual is reviewed by MR and
approved by the Director.
4.3.1.2 The master copy of QMS documents shall be identified by “ORIGNAL” stamp,
Stamped in red at the back side.

4.3.1.3 The control status of QMS documents shall be identified by “Controlled Copy” stamp
Stamped in red.

4.3.1.4 Whenever the QMS document sections are revised, the revision number of the
section shall be incremented by 1. “00”indicates no revision.

4.3.1.5 The revision record shall be approved by MD for quality system manual.

4.3.1.6 The Obsolete copy maintained for the reference purpose is identified as “Obsolete
Document ’’.

4.3.2 CONTROL OF EXTERNAL DOCUMENTS

4.3.2.1 Following type of external document are controlled:

1. Indian Standard
2. Acts

4.3.2.2 The list of such external standard is maintained (L/02). The Indian standard revision
status is reviewed every year and the list of updated.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.3 Page No.:24
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.3.3 SANDARED OPERATING PROCEDURES

4.3.3.1 Each page of SOP IS reviewed and approved by Lab in charge.

4.3.3.2 The master copy of Sop is identified by “ORIGNAL” stamp, Stamped in red.

4.3.3.3 The master list of SOP is maintained indicates the revision

4.3.3.4The control status of QMS documents shall be identified by “Controlled Copy” stamp,
Stamped in red at the back side.

4.3.3.5 Whenever QMS document section are revised, the revision number of the section
shall be incremented by 1. “0”indicates no revision.

4.3.3.6 The revision Details shall be entered in the revision record. The lab In charge
ensures that the old copy is replaced with the revised copy.

4.3.4 LIST AND PLANS

4.3.4.1 Each page of list & plans is reviewed and approved by Lab incharge.

4.3.4.2 The master copy of list & plans is identified by “ORIGNAL”stamp.

4.3.4.3 The control status of the list & plans shall be indicated by “CONTROLLED
COPY” stamp stamped in red.

4.3.4.4. Whenever the list & plans are revised, the revision number shall be incremented by
1. “00”indicates no revision.

4.3.4.5 .The revision Details shall be entered in the revision record. The lab In charge
ensures that the old copy is replaced with the revised copy.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.3 Page No.:25
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.3.5 THE NUMBERING SYSTEM :

Sr Document Numbering System


No
1. Format F/SERIAL NUMBER/REVISION NUMBEWR
Example : F/01/00
2. Standard Operating SOP/ SERIAL NUMBER/REVISION NUMBEWR
Procedure Example : SOP/01/00
3. Master list L/ SERIAL NUMBER
Example : L/01/00
4. Register REG/ SERIAL NUMBER
Example : REG/01
For the formats, “00”indicates no revision. The revision number is incremented whenever the
format is revised
Sr.n Record Description Format Indexing Maintained
o No method by
1 Customer Satisfaction Survey Report F/01 Customer wise Lab Incharge
2 Supplier Registration form F/02 Suplier wise Lab Incharge
3 Supplier Rating F/03 Supplier Lab Incharge
4 Purchase Requisition F/04 Date wise Lab Incharge
5 Good Received cum Inspection F/05 No wise Lab Incharge
6 Sample collection Report F/06 Date wise Lab Incharge
7 Sample collection Data sheet F/07 Date wise Lab Incharge
8 Calculation Sheet F/08-11 Sr.No.wise Lab Incharge
9 Test Report F/12 Sr.No.wise Lab Incharge
10 Preventive Maintenance Sheet F/13 Sr.No.wise Lab Incharge
11 Calibration Schedule F/14 Instrument wise Lab Incharge
12 Audit Observation Sheet F/15 Audit.wise MR
13 Non –Conformity Report F/16 Audit.wise MR
14 Management Review Meeting F/17 Date.wise MR
15 NCR Analysis F/18 Audit.wise MR
16 Competency Requirment F/19 Employee.wise MR
17 Training Record F/20 Employee.wise MR
18 Corrective Action Report F/21 Sr.No.wise Lab Incharge
19 Preventive Action Report F/22 Sr.No.wise Lab Incharge
20 Order Register REG-01 ---- Lab Incharge
21 Customer Complaint Register REG-02 ---- Lab Incharge
22 Sample Inward Register REG-03 ---- Lab Incharge
23 Break-down Register REG-04 ---- Lab Incharge
24 Chemical/Glassware Inward Register REG-05 ---- Lab Incharge
25 Improvement Register REG-06 ---- Lab Incharge

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.3 Page No.:26
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.4 Review of Requests, Tenders, and Contracts

4.4.1 Contract/order review is an integral part of the quality system at ACCURATE ANALYSERS
PVT. LTD. Company. All contracts/orders are reviewed and accepted only if the
requirements are clear and understood, and the company has the capability and capacity to
assure full customer expectations.

4.4.2 Records of reviews, including any significant changes, are maintained.

4.4.3 Communications are maintained with the client from request/quote through commencement
of work. This includes informing the client of any deviation from the contract.

4.4.4 The process for contract review is further defined in the Contract Review Procedure.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.4 Page No.:27
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.5 Subcontracting of Tests & Calibrations

4.5.1 Subcontracting of Water samples shall be done for cross checks for ensuring
accuracy of test & during equipment failure.

4.5.2 All equipments shall be calibrated as per schedule from NABL approved Calibration
laboratories only.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.5 Page No.:28
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.6 Purchasing Services & Supplies


4.6.1 Supplier Selection

4.6.1.1 All chemicals required for the testing is purchased from the approved suppliers .Any out
Sourcing activity such as calibration is carried out by approved supplier.

4.6.1.2 Suppliers who are supplying as on December 2011 are approved suppliers .A list of
Approved suppliers (L/01) are maintained. After this period, any supplier to be added in the
Approved supplier list will undergo the supplier selection procedure as mentioned in 4.1.3
& 4.1.4

4.6.1.3 The Supplier Registration Form (F/02) is given to the identified Supplier for Filling up.
Based on the information collected, the Director shall approve the Supplier.

The following criteria are considered for approval:

 Authorized chemical dealer


 List of customers
 NABL Accreditation or Traceability to NPL for calibration laboratories.
 List of testing facility for chemical testing laboratory.

For chemical suppliers, after approval, & after acceptance of the first lot, the
Supplier is added in the approved supplier List (L/01).

4.6.2 Supplier Quality Performance

4.6.2.1 The performance of the supplier is monitored (F/03) using following Parameters every 6
months.

 Quality - 40 points
 Delivery - 40 points
 Responsiveness - 20 Points

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.6 Page No.:29
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.6.2.2 The re evaluation of the supplier shall be carried out under following Circumstances:

 When the Supplier performance rating (SQR) is below 80 % for 1 year.


 If no chemical is purchased from the supplier for the past 2 years.

4.6.2.3 The re –evaluation is carried out as per 4.6.1.3 of this section.

4.6.3 Purchasing

4.6.3.1 Whenever a chemical is required, a Purchase Requisition (F/04) is prepared .On approval
of the Purchase Requisition; the Supplier is informed verbally about the requirement.

4.6.3.2 The purchase requisition is reviewed & approved by the Director.

4.6.4 Receipt of material & Inward Inspection

4.6.4.1 On receipt of the chemical, the chemical shall be verified for the quantity as mentioned in
the delivery Challan & a Goods Received cum Inspection Report (GRIR) (F/05) is
prepared

4.6.4.2 The received chemicals shall be inspected as per SOP .The inspection details are written
in GRIR.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: Page No.:30
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.7 Service to the Client


4.7.1 Order Acceptance

4.7.1.1 The requirement for testing is received from the customer in the form of purchase order
/verbal order.

4.7.1.2 All the order received including that of received verbally is entered in Order register
(REG /01)

4.7.1.3 The written order is scrutinized on receipt, for the following.

1. Testing to be carried out


2. Testing standard if any
3. Financial terms as agreed
4. Statutory & regulatory requirements with respect to environmental requirement.

Any ambiguities are resolved before taking for testing .All such reviewed orders are signed by Lab
In charge as token of acceptance .

4.7.2 Customer Satisfaction

4.7.2.1The customer satisfaction Survey is carried out once in a year by circulating the customer
Satisfaction survey report (F/01) to the selected customers.

4.7.2.2 The survey results are analysed & the corrective & preventive actions are initiated.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.7 Page No.:31
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.8 Complaints

4.8.1 The customer complaint is registered in the customer complaint register (REG/02).The
Complaint is analyzed & the corrective action is initiated.

4.8.2 The corrective action taken is informed to the customer.

4.8.3 The effectiveness of the corrective action will be verified after 3 months.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.8 Page No.:32
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.9 Control of Nonconforming Testing


4.9.1 ACCURATE ANALYSERS PVT. LTD. Company has established and maintains a policy and
procedures that are implemented when any aspect of its testing and/or calibration work, or
the results of this work, do not conform to its own procedures or the agreed requirements of
the client.

4.9.2 The policy and procedures shall ensure that nonconforming work or problems that do not
conform to requirements are identified and managed, to prevent unintended use or delivery.
This procedure ensures that non-conforming work or problems are corrected, where
applicable, and subject to verification after correction to demonstrate conformity. Where
required by the contract, the proposed rectification of non-conforming work or problems is
reported for concession to the customer, the end user, regulatory body, or other applicable
authority.

4.9.3 Identification of nonconforming work or problems with the quality system or with testing
and/or calibration activities can occur at various points within the quality system, and
technical operations such as customer complaints, quality control, instrument calibration,
checking of consumable materials, staff observations or supervision, test report and
calibration certificate checking, management reviews, and internal or external audits.

4.9.4 Where the evaluation indicates that the nonconforming work could recur or that there is
doubt about the compliance of ACCURATE ANALYSERS PVT. LTD. Company operations
with its own policies and procedures, the corrective actions procedure shall be followed to
identify the root cause(s) of the problem and to eliminate this (these) cause(s).
The process for nonconforming testing and/or calibration work is further defined in the
Control of Nonconforming Testing or Calibration Work Procedure.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.9 Page No.:33
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.10 Improvements

4.10.1 Preventive action is initiated to eliminate the occurrence of non –conformities


& reviewed for effectiveness. Weightage is given according the magnitude of the problem
and risk encountered. The steps needed to deal with any problem requiring preventive
actions are determined and the Lab in charge initiate the action .SOP Process & procedures
Will be change and recorded as appropriate.

4.10.2 The laboratory ensures continually improving the effectiveness of its management
System through the use of the Quality Policy, Quality Objective, Audit Results, Analysis of
Data Corrective and Preventive Actions and Management Reviews.

4.10.3 A register is prepared to Note all Such Continuously Improved Projects & record
Maintained in (REG-06)

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.10 Page No.:34
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.11 Corrective Action


4.10.1 The non-conformities observed during the testing process shall be collected by the Lab In
Charge.

4.10.2 The top non-conformities shall be identified & the corrective action shall be initiated.

4.10.3 The corrective action initiated shall be entered in the Corrective Action report (F-22).

4.14.4 Based on the non –conformity, the corrective / preventive action shall be decided.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.11 Page No.:35
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.12 Preventive Action


4.11.1 The Preventive action shall be based on the analysis of

1. Deviation.
2. Audit Report.
3. Customer complaint.

4.11.2 The potential non-conformity shall be identified from the above report & the Preventive
action shall be initiated.

4.11.3 The preventive action initiated shall be entered in the Preventive Action report (F/23).

4.11.4 If the preventive action requires change in the specification of the component, then the prior
permission shall be obtained from the customer before the implementation.

4.11.5 The effectiveness of the preventive action implemented shall be verified after 3 months.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.12 Page No.:36
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.13 Control of Records

4.13.1 General
4.13.1.1 Laboratory believes in factual data, information and record for any discussion or
analysis.
Laboratory identifies Quality Record as indicated of implementation of Ewq1
ISO /IEC 17025:2005.
Laboratory lays emphasis of using these records for finding opportunity for
improvement and analysis.
Various records of Laboratory quality system are identified through various procedures
and work instructions. These quality records are maintained to demonstrate
conformance to specified requirements and the effective functioning of the quality
system as per procedure. Quality records also includes report from internal audit and
MRM, corrective and preventive action.
4.13.1.2 The list of quality records specifies the description of record, format No., method of
indexing, location of records, retention period .
The indexing could be date wise, alphabetical, customer wise, number wise etc.

4.13.1.3 All records are held secure and in confidence.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.13 Page No.:37
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.13.2 Technical Records

4.13.2.1 The laboratory retains records of original observation wherever necessary and
adequate, derived data, calibration record and copy of each calibration certificates in
soft copy for the period of one calendar year.

4.13.2.2 It is practice of the inspectors that observation, data and calculations are recorded at
the time they are made and are identifiable to the specific task.

4.13.2.3 When mistake occurs in records each mistake is crossed out but not erased and correct
Value enters alongside. Person making correction signs such alterations.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.13 Page No.:38
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Sr. Record Description Format Indexing Location/ Minimum


no No method File Index retention
Period
1 Customer Satisfaction Survey Report F/01 Customer wise File 1 Month
2 Supplier Registration form F/02 Suplier wise Register 1 Year
3 Supplier Rating F/03 Supplier File 1 Year
4 Purchase Requisition F/04 Date wise File Permanent
5 Good Received cum Inspection F/05 No wise File 1 Year
6 Sample collection Report F/06 Date wise File 1 Year
7 Sample collection Data sheet F/07 Date wise File 3 months
8 Calculation Sheet F/08-11 Sr.No.wise File 1 Year
9 Test Report F/12 Sr.No.wise File 1 Year
10 Preventive Maintenance Sheet F/13 Sr.No.wise File 3 months
11 Calibration Schedule F/14 Instrument wise File 6 months
12 Audit Observation Sheet F/15 Audit.wise File 6 months
13 Non –Conformity Report F/16 Audit.wise File 6 months
14 Management Review Meeting F/17 Date.wise File 1 Year
15 NCR Analysis F/18 Audit.wise File 1 Year
16 Competency Requirement F/19 Employee.wise File 1 Year
17 Training Record F/20 Employee.wise File 1 Year
18 Corrective Action Report F/21 Sr.No.wise File 1 Year
19 Preventive Action Report F/22 Sr.No.wise File 1 Year
20 Order Register REG-01 ---- Register 1 Year
21 Customer Complaint Register REG-02 ---- Register 1 Year
22 Sample Inward Register REG-03 ---- Register 1 Year
23 Break-down Register REG-04 ---- Register 1 Year
24 Chemical/Glassware Inward Register REG-05 ---- Register 1 Year
25 Improvement Register REG-05 ---- Register 1 Year

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.13 Page No.:39
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.14 Internal Audits


4.14.1 The internal audit is carried out according to the annual audit plan (P/01).The audit is
carried out by the auditor or by an external auditor .If external auditor is used it is ensured
that the external auditor is a qualified Internal Auditor.

4.14.2 During the internal audit, the audit observation is entered in the audit observation sheet
(F/15).Whenever a deviation from the laid down requirement of the company / ISO
17025 standards is observed, the auditor shall record this factual observation in the non-
Conformity report (F/16),

4.14.3 The auditee shall attest this factual observation.

4.14.4 based on the non –conformity, the corrective /preventive action shall be decided.

4.14.5 The corrective action shall be verified on the date agreed .The auditor/ MR shall close the
NCR, after verification of the corrective action .All these non-conformities & corrective
Action taken shall be discussed & recorded in the management review meeting (F/17)

4.14.6 The NCR analysis (F/18) is carried out which is used for identifying the status & importance
Of activity & to carry out the internal audit.

4.14.7 A follow up audit is conducted during the next internal audit to verify the suitability &
Effectiveness of the corrective & preventive action taken.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.14 Page No.:40
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

4.15 Managements Reviews


4.15.1 The management review meeting (MRM) shall be conducted every Quater.

4.15.2 As a minimum following point will be discussed in the management review meeting

 Review of previous minutes of management review meeting


 Review of quality policy & objective.
 Findings of internal audit, Summary of internal audits.
 Customer feed backs (Customer satisfaction survey results & Complaints)
 Process performance & product conformity,(Review of Accepted product, Rejection,
Deviation & Rework of the product ,process analysis work sheet & achievement)
 Status of preventive & corrective actions,
 Recommendations for improvement
 Changes that could affect the Quality Management System.

4.15.3 The output of the management review process will be the minutes of meeting (F-19) which
Indicate

 Action plan for the identified improvement area


 Resource requirement.

4.15.4 The action plan shall be followed up by the MR for implementation.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.15 Page No.:41
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

5.0 Technical Requirements

5.1 Technical Requirements – General

5.1.1 ACCURATE ANALYSERS PVT. LTD. Company recognizes that many factors
determine the correctness and reliability of the tests and/or calibration performed by a
laboratory. These factors include contributions from: human factors (5.2),
accommodation and environmental conditions (5.3), test and calibration methods and
method validation (5.4), equipment (5.5), measurement traceability (5.6), and
handling of test and calibration items (5.8).

5.1.2 The extent to which the factors contribute to the total uncertainty of measurement
differs considerably between (types of) tests and between (types of) calibrations.
ACCURATE ANALYSERS PVT. LTD. Company takes into account these factors in
developing test and calibration methods and procedures, in the training and
qualification of personnel, and in the selection and calibration of the equipment it
uses.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 5.0 – 5.1 Page No.:42
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

5.2 Personnel

5.2.1 ACCURATE ANALYSERS PVT. LTD. Company’s management ensures the


Competency of all who operate specific equipment, who perform tests and/or
Calibrations, evaluate results and sign test reports and calibration certificates.
When using staff that is undergoing training, adequate and appropriate
supervision is provided. Personnel performing specific tasks are qualified on
the basis of appropriate education, training, experience, and/or demonstrated
Skills, as required.
5.5.2 The laboratory management system is having policy and procedure for identifying
The training needs for its personnel and providing the same.The training is planned
As per training Programe.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 5.2 Page No.:43
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

5.3 Accommodation and environmental conditions


5.3.1 The laboratory provides adequate facilities for lighting and environment
Conditions which enables for correct performance of the Analysis.
5.3.2 The laboratory ensure the environment conditions.
5.3.3 Analysis laboratory is constructed in such a way that its neighborhood operations
Don’t affect the function of the laboratory.
5.3.4 Access to Analysis area is restricted to only laboratory personnel’s and indicated
by labeling as” Entry Restricted”.
5.3.5 Special care is taken for maintaining the housekeeping of the laboratory.

ENVIROMENTAL CONDITIONS OF THE LABORATORY

PARAMETER LABORATORY

Temperature 270C +/- 10C(260C TO 280C)


Humidity 50% RH +/- 10 % RH
(40% TO 60 %)
Illumination 200 Lux
Noise level 50 dB (A)
Area 600 Sq. Feet.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 5.3 Page No.:44
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

5.4 ?????????????
5.4.1 Validation of methods

5.4.1.1 All standard and non-standard test methods and procedures are validated to
Ensure that such methods and procedures are fit for their intended use and are
Relevant to the requirements of ISO/IEC 17025 Clause 5.4.5 as well as the client.

5.4.1.2 The results of such validation are recorded together with the procedure utilized and
Any other relevant information. The record states whether the method or procedure
is fit for the intended use.

5.4.2 Uncertainty of Results

5.4.2.1 The uncertainty of calibration results are calculated and documented in accordance
With the requirements of ISO/IEC 17025 Clause 5.4.6.

5.4.2.2 Documented procedures detail the methods used for estimating uncertainty of
Measurement and include all uncertainty components, which are of importance in
the given situation.

5.4.2.3 The data relevant to a particular test is presented on the test certificate or test
Report.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 5.4 Page No.:45
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

5.5 Equipment

5.5.1 The laboratory is furnished with all items required for measurement and calibration as
Mentioned in Master List of Instrument and Equipment i.e. (F/14). All items
As per Master List are required to carry out calibration as per requirement
Which ensures all requirements of ISO/IEC 17025:2005 are met.
5.5.2 Equipment’s are authorized to use only by laboratory personnel’s. The instruction manual/
Maintenance manual are made available whenever required by laboratory personnel.
5.5.3 All equipment and instrument are identified uniquely.
5.5.4 The laboratory is having the procedure for safe handling, transport, storage, use of
measuring equipment to ensure proper functioning and in order to prevent deterioration.
5.5.5 The equipment or instrument identified as defective or out of specification are taken
out of service and isolated from use by identifying “NOT IN USE” sticker. The equipment
or instrument is not put into use unless it recent calibration results shows O.K.

5.5.6 All equipment’s under the control of laboratory are identified/labeled by calibration sticker
Mentioning code number (identification number), last calibration date, due date of the
calibration and calibration .When equipment / instrument goes out of direct control of
laboratory, the laboratory Ensures that they are not put into use unless they are calibrated
and working satisfactory.
5.5.7 Intermediate checks are needed to maintain confidence in the calibration status of
Equipment.
5.5.8 Wherever calibration gives rise to a set of correction factor, the laboratory procedure (F/14)
ensures that copies are correctly updated.
5.5.9 Calibration equipment, including hardware are safeguarded by restricting the access and
handing.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 5.5 Page No.:46
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Sr. Name of Model/ Receipt Part/Item Range & Date of Calibrated


No equipmen type/ year date & calibrated accuracy last Calibratio by**
t of make date calibration n due on *
placed in
service
01 Stack Model 24.11.2007 1) Flow Meter 0-60 LPM 13/12/2011 12/12/2012 Polltech
Monitoring PEM-SMK Particulate + 10 % Instrument
Kit 10, Sr. Matter s
No. 12507 2) Flow Meter 13/12/2011 12/12/2012 Polltech
Gaseous 0-6.0 LPM Instrument
+ 1.0 % s
3) Dry Gas --- + 45 % 13/12/2011 12/12/2012 Polltech
Meter Instrument
Vanaz Make, s
S.
No. X070016
4) Pitot P 0-100 mm 13/12/2011 12/12/2012 Polltech
Pressure Ind. + 1 % FS Instrument
s
5) Stack 0-600 0 C 13/12/2011 12/12/2012 Polltech
Temp. +20C Instrument
Indicator s
Ambeint Model ------- 1)Flow Meter 13.5 -19.9 30/08/2011 29/08/2012 Polltech
02 Fine Dust PEM – Particulate Instrument
Sampler ADS 2.5µ Matter s
/ 10µ, Sr 2)Absolute 400-800 + 30/08/2011 29/08/2012 Polltech
.No. Barametric 0.5 % Instrument
10510 Pressure s
3)Ambeint 20.4-98.7 30/08/2011 29/08/2012 Polltech
Temprature 0C + Instrument
Mesurement 1 0C s
4)Flow Meter 0.3-3.0 30/08/2011 29/08/2012 Polltech
Gaseous LPM + Instrument
8% s
5 )Filter 20.4 -98.7 30/08/2011 29/08/2012 Polltech
Temprature Instrument
s

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 5.5 Page No.:47
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Sr. Name of Model/ Receipt Part/Item Range & Date of Calibrated


No equipmen type/ year date & calibrated accuracy last Calibratio by**
t of make date calibration n due on *
placed in
service
03 High Netal --------- 1) Blower 0.4-1.6 13/12/2011 12/12/2012 Polltech
Volume Make Flow Instrument
Sampler Manometer s
Assembly
2) Gaseous 3 LPM - 13/12/2011 12/12/2012 Polltech
Flow meter 27% Instrument
s
04 Respirabl Polltech 12.12.2007 Flow Meter- 0-3 LPM 13/12/2011 12/12/2012 Polltech
e Dust Make Gaseous Instrument
Sampler Model s
PEM-RDS
3,
SrNo.RDS-
3-2017
05 Respirabl Polltech 12.12.2007 Flow Meter- 0.6-1.9 13/12/2011 12/12/2012 Polltech
e Dust Make Blower Flow + 1 % of Instrument
Sampler Model Manometer F.S s
PEM-RDS
3,
SrNo.RDS-
3-2017
06 Handy Spectrala 28.11.2008 Flow Meter 0.5-5.0 13/12/2011 12/12/2012 Polltech
Sampler b. Model Gaseous LPM ---- Instrument
HDS-8 Sr. s
No. S-811
07 UV-Visible Chemito 26/11/2007 Wavelength 190-1100 20/12/2011 12/12/2012 Thermofish
Spectroph Make nm er
otometer UV VIS + 0.5 nm
2100,3371
/1107
08 Digital Lutron Sr. 11/10/2008 Noise Sound 30-130 dB 21/09/2011 20/09/2012 Shri
Sound No. Pressure + 2 dB Samrath
Level C-90689 Instrument
Meter ation

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Sr. Name of Model/ Receipt Part/Item Range & Date of Calibrated


No equipmen type/ year date & calibrated accuracy last Calibratio by**
t of make date calibration n due on *
placed in
service
09 Digital Lutron Sr. 27/09/2008 Illuminance 1 to 50000 13/11/2011 12/11/2012 Shri
Light No. + 5% Samrath
Meter LX-101A Instrument
ation
10 B.O.D Instru. & 14/06/20041) Temprature 0 to 60 0C 13/11/2011 12/11/2012 Shri
Incubator Equip. Controller + 0.10C Samrath
Consortium Instrument
ation
2) Temprature 0 to 60 0C 13/11/2011 12/11/2012 Shri
Sensor + 0.20C Samrath
Instrumentat
ion
11 Weighing DHONA - 07.12.2007 - 0-200 GM 21/09/2011 20/09/2012 Shri
Balance 200 D + 1 mg Samrath
Instrument
ation
12 Kumar 10.4.1986 Temprature 0-300 0C 13/11/2011 12/11/2012 Shri
Oven Thermostat + 3 0C Samrath
Instrument
ation
13 Furnace Kumar 10.4.1986 1) Temprature 0-1000 0C 21/09/2011 20/09/2012 Shri
Controller + 10 0C Samrath
Instrument
ation
2) Temprature 0-1000 0C 21/09/2011 20/09/2012 Shri
Sensor + 10 0C Samrath
Instrument
ation
14 pH Meter Equiptroni 14/06/2004 - 0-14 + 13/12/2012 12/11/2012 Shri
cs 1.02 Samrath
Instrument
ation

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

5.6 Measurement traceability


5.6.1.1 All equipments use for testing & monitoring are calibrated from external Laboratory. We
are ensuring that the equipment used for calibration is traceable to National Standards.
Certificates of calibration are obtained for all equipment calibrated
by outside sources.
5.6.1.2 Wherever possible equipment is safeguarded from adjustment which will invalidate
Calibration setting.
5.6.2 The calibration Schedule is prepared & record maintained in Format (F/14 )
5.6.3 The calibration schedule is responsibility of lab manager

Sr Instrument Calibratio Instrument Least Accepta Range Frequ Date of Due date
No Name n of item Identificatio count nce ency Calibratio of
installed n /make Criteria n Calibratio
in n
Instrume
nt
1 PH meter pH meter Systronic 0.01 ± 1.02 0 to 14 Yearly 13/11/2011 12/11/2012
along with
Electrode
2 Weighing Balance DHONA -200D 0.1 mg ± 1 mg 0.1 -200 Yearly 21/09/2011 20/09/2012
Balance mg
0C
3 BOD Temperatur Instru. & 0.1 ± 0.10C 0-60 0C Yearly 13/11/2011 12/11/2012
Incubator e Equipment
Controller consortium
Temperatur Instru. & -- ± 0. 2 0C 0-60 0C Yearly 13/11/2011 12/11/2012
e sensor Equipment
consortium

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 5.6 Page No.:50
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Sr Instrument Calibration Instrument Leas Acceptance Range Freque Date of Due date of
No Name of item Identificati t Criteria ncy Calibratio Calibration
installed in on /make coun n
Instrument t
9 Stack Particulate Polltech 0.1 ±2% 0-60 Yearly 13/12/2011 12/12/2012
monitoring Sampling Instruments lpm lpm
Kit Flow meter
Gaseous Polltech 0.01 ±2% 0-6 lpm Yearly 13/12/2011 12/12/2012
Sampling Instruments lpm
Flow meter
Dry Gas Polltech 0.000 ±2% -- Yearly 13/12/2011 12/12/2012
Meter Instruments 1 lpm

Stack Polltech ± 1 ±1% 0-600 Yearly 13/12/2011 12/12/2012


0C 0C
Temperature Instruments
Indicator
DGM Polltech ± 1 ±1% 0-100 Yearly 13/12/2011 12/12/2012
0C 0C
Temperature Instruments
Pitot ΔP Polltech 0.1 ±1% 0-100 Yearly 13/12/2011 12/12/2012
Pressure Instruments mm WC
Indicator WC
Pitot Tube Polltech 0.1 ±1% 0-100 Yearly 13/12/2011 12/12/2012
Instruments mm WC
WC
10 Digital Noise/Sound Lutron Sr 0.1 ± 5% 30 -130 Yearly 21/09/2011 20/09/2012
Sound meter pressure No. C-90689 dB dB
11 Digital Light Illuminance Lutron 1 Lux ± 5 % + 2d 0 -1999 Yearly 13/12/2011 12/12/2012
meter

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Sr Instrument Calibration Instrument Leas Acceptance Range Freque Date of Due date of
No Name of item Identificati t Criteria ncy Calibratio Calibration
installed in on /make coun n
Instrument t
12 Handy Rotameter Spectralab 0.5 –5 - 0.5 –5 Yearly 13/12/2011 12/12/2012
Sampler Lpm Lpm
13 Ambient 1)Flow Meter Polltech ± 0.5 ± 1% 13.5 - Yearly 30/08/2011 29/08/2012
Particulate 19.9
Fine Dust Instruments lpm
Matter
Sampler 2)Absolute Model PEM- 400 ± 0.5 % 400-800 Yearly 30/08/2011 29/08/2012
Barametric + 0.5 %
ADS 2.5 mm
Pressure
3)Ambeint µ/10 µ 20 0C ± 1 0C 20.4- Yearly 30/08/2011 29/08/2012
Temprature Sr No. 98.7 0C
Mesurement +
10510 1 0C
4)Flow Meter 0.3 + 0.3-3.0 Yearly 30/08/2011 29/08/2012
Gaseous 8% LPM +
LPM
8%
5) Filter 20 0C ± 1 0C 20.4 - Yearly 30/08/2011 29/08/2012
Temprature 98.7
14 COD Digital Temp Spectralab 0.1 0C ± 1 0C 0 -200 Yearly 02/09/2011 01/09/2012
0C
Indicator
digester

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

5.7 Sampling:
5.7.1 Sampling is done according to sampling SOP of laboratory. Monthly sampling plan in
Prepared according to annual purchase order & inquiries of customer.

5.7.2 The Sample received from the customer or sample collected from the site the planning for
the testing is carried out according to purchase order & requirement of customer.

5.7.3 The sample collected is identified by the Tag & information about the sample is entered in
the sample collection report (F/06).

5.7.4 The Sample details are entered in the sample inward register (REG-03).

5.7.5 The Lab in charge shall study customer’s requirement and determine the testing to be
carried out. The relevant tests to be carried out are marked on the sample testing
datasheet. (F/07) & handed over to the lab chemist for testing
The testing is carried out according to the Standard Operating Procedures (SOP)

Sample Numbering System

Sr. No. Numbering System

1 Serial No/Month of sampling-Monthly serial No/Date of sample collection-year of


sampling - Eg:- 1860/03-06/02-12

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
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ISO/IEC 17025 QUALITY MANUAL

5.8 Handling Test Items

The content of Final Laboratory Report (F/12) is as following:

a) Title
b) Name and address of laboratory and location where the tests were carried out.
c) Unique identification of the test report (such as serial number) and on each page an
identification in order to ensure that the page is recognized as a part of the test report
and a clear identification of the end of the test report ;
d) Name and address of the client placing the order;
e) Identification of the method used;
f) Description of, the condition of, and unambiguous identification of the item(s) tested.

g) Date of receipt of test and date(s) of performance of the test reference to sampling
procedures used by the laboratory or other bodies where these are relevant to the
validity or application of the results
h) Test results with units of measurement;
i) The name(s), function(s) and signature(s) or equivalent identification of person(s)
authorizing the test report ;
j) Where relevant, a statement to the effect that the results relate only to the items
tested ;
k) A statement specifying that the test report shall not be reproduced, except in full,
without written approval of the laboratory;
l) Page number and total number of pages

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

5.9 Assuring the quality of Test results


5.9.1 The laboratory is having procedure for monitoring the validity of Test undertaken.
Satisfaction level is obtained from Customer and trends are monitored. The monitoring
includes review and use of regular standards, replicate tests etc.
As a part of Quality control Test Samples are re-checked on the sampling for any doubt
observed in the reading and records are preserved. If variation is observed then work is
recalled. Else samples are delivered.
Actions are taken if Results are not satisfactory. Then observed result is verified by
Chief Chemist.
Wherever possible testing is done with different method and results compared for
Improvement.
5.9.2 The Quality Control Data is analyzed

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


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ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

5.10 Reporting the Results

Cross-References:

ISO 17025:1999 Section 5.10


ISO 9000:2000 Section 7.1, 7.4.3, 7.5.1, 7.5.4, 8.2.4

5.10.1 General
The result of each testing is reported by the laboratory in prescribed format accurately,
clearly, unambiguously and objectively. It contents all information requested by customer
and specified in ISO 17025:2005 standard.
The results of each test or series of tests or carried out by the laboratory are reported
accurately, clearly, unambiguously, and objectively, and in accordance with any specific
instructions in the test methods. The results are normally reported in a test report include all
the information requested by the client and necessary for the interpretation of the test all
information required by the method used.
The observations/findings are noted down in the Calculation sheet (F/08-F/011) the test
report is signed by lab in charge

5.10.2 Calibration Certificates


5.10.2.1 This laboratory is not carry out any calibration. So Calibration Reports are not applicable
to this Laboratory.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
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ISO/IEC 17025 QUALITY MANUAL

5.10.3 Test Reports

The content of Final Laboratory Report (F/12) are as following:


a) Title
b) Name and address of laboratory and location where the tests were carried out.
c) Unique identification of the test report (such as serial number) and on each page an
identification in order to ensure that the page is recognized as a part of the test report
and a clear identification of the end of the test report ;
d) Name and address of the client placing the order;
e) Identification of the method used;
f) Description of, the condition of, and unambiguous identification of the specific item(s)
tested.
g) Date of receipt of Sample and date(s) of performance of the test reference to
sampling procedures used by the laboratory or other bodies where these are relevant
to the validity or application of the results
h) Test results with units of measurement;
i) The name(s), function(s) and signature(s) or equivalent identification of person(s)
authorizing the test report ;
j) A statement specifying that the test report shall not be reproduced, except in full,
without written approval of the laboratory;
k) Page number and total number of pages

5.10.5 Opinions and interpretations


The laboratory doesn’t give any opinion or interpretation on testing results, tested
results are mentioned against standards laid by appropriate govt. authorities.
5.10.6 Testing results obtained from subcontractors
The laboratory is not giving any work for subcontractors, however in emergency
equipment failures or so , the testing shall be sub contracted to NABL accredited
laboratories only.
5.10.7 Electronic transmission of results
The laboratory does transmit analysis results by telephone, telex, facsimile or
any other electronic media as per requirement of customer.

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
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Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
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ISO/IEC 17025 QUALITY MANUAL

5.10.8 Format of test reports


The Testing result format ( F-12) is design in such a way that no misunderstanding with
the customer remains and is explained to the customer if in doubt.
5.10.9 Amendments to test reports
If amendments are carried out then test report is supported with statement
as “ Supplement to test report , serial number”

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 5.10 Page No.:58
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Ref. Sub-Clause 5.5.7


INTERMEDIATE CHECK FOR EQUIPMENT

ACCURATE
Sr.NO EQUIPMENT NAME CHECKLIST NO. FREQUENCY
CODE NO.

1. AA/SMK-01 Stack Monitoring Kit F/13-01 Weekly

2. AA/AFDS-01 Ambient Fine Dust Sampler F/13-02 Weekly


F/13-03 Weekly
3. AA/HVS-01 High Volume Sampler
F/13-04 Weekly
4. AA/RDS-01 Respirable Dust Sampler
F/13-05 Weekly
5. AA/HS-01 Handy Sampler
F/13-06 Weekly
6. AA/SPE-01 UV-Visible Spectrophotometer
F/13-07 Monthly
7. AA/DSLM-01 Digital Sound Level Meter
F/13-08 Monthly
8. AA/DLM-01 Digital Light Meter
F/13-09 Weekly
9. AA/BOD-01 B.O.D Incubator

F/13-10 Daily
10. AA/WB-01 Weighing Balance

F/13-11 Weekly
11. AA/OVEN-01 Oven

F/13-12 Daily
12. AA/FUR-01 Furnace
F/13-13 Daily
13. AA/PH-01 pH Meter
F/13-14 Weekly
14. AA/COD-01 COD Digester
F/13-15 Weekly
15. AA/HP-01 Hot Plat
F/13-16 Weekly
16. AA/HMA-01 Heating Mental Assembly

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 5.5 Page No.:59
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Ref. Sub-Clause 5.5.1


MASTER LIST OF INSTRUMENT AND EQUIPMENT
Sr. Accurate Name of Part/Item Least Range & Date of Calibration Certificate
No Code No. Equipment calibrated Count accuracy last due on * No.
calibrati
on
01 AA/SMK-01 Stack 1) Flow Meter 0.1 lpm 0-60 LPM + 13/12/201 12/12/2012 Polltech
Monitoring Kit Particulate Matter 10 % 1 Instruments
2) Flow Meter 0.01 lpm 13/12/201 12/12/2012 Polltech
Gaseous 0-6.0 LPM + 1 Instruments
1.0 %
3) Dry Gas Meter 0.0001 --- + 45 % 13/12/201 12/12/2012 Polltech
Vanaz Make, S. m3 1 Instruments
No. X070016
4) Pitot P Pressure 0.1 mm 0-100 mm 13/12/201 12/12/2012 Polltech
Ind. WC + 1 % FS 1 Instruments

5) Stack Temp. 1.0 0 C 0-600 0 C + 13/12/201 12/12/2012 Polltech


Indicator 20C 1 Instruments
02 AA/AFDS-01 Ambient Fine 1)Flow Meter 0.1 lpm 13.5 -19.9 30/08/2011 29/08/2012 Polltech
Dust Sampler Particulate Matter Instruments
2)Absolute 0.01 lpm 400-800 + 30/08/2011 29/08/2012 Polltech
Barometric Pressure 0.5 % Instruments
3)Ambient 1 0C 20.4-98.7 0C 30/08/2011 29/08/2012 Polltech
Temperature + Instruments
Measurement 1 0C
4)Flow Meter 0.0001 0.3-3.0 LPM 30/08/201 29/08/2012 Polltech
Gaseous m3 + 1 Instruments
8%
5 )Filter 1 0C 20.4 -98.7 30/08/201 29/08/2012 Polltech
Temperature 1 Instruments
03 AA/HMS-01 High Volume 1) Blower Flow - 0.4-1.6 13/12/201 12/12/2012 Polltech
Sampler Manometer 1 Instruments
Assembly
2) Gaseous Flow 0.01 lpm 3 LPM -27% 13/12/201 12/12/2012 Polltech
meter 1 Instruments
04 AA/RDS-01 Respirable Flow Meter- 0.01 lpm 0-3 LPM 13/12/201 12/12/2012 Polltech
Dust Sampler Gaseous 1 Instruments
Respirable Flow Meter- Blower 0.1 lpm 0.6-1.9 13/12/201 12/12/2012 Polltech
Dust Sampler Flow Manometer + 1 % of 1 Instruments
F.S

05 AA/HS-01 Flow Meter 0.5-5.0 0.5-5.0 LPM 13/12/201 12/12/2012 Polltech


Handy Gaseous LPM ---- 1 Instruments
Sampler
06 AA/SPE-01 UV-Visible Wavelength 2.0 nm 190-1100 20/12/201 12/12/2012 Thermofisher
Spectrophoto nm 1
meter + 0.5 nm

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 5.5 Page No.:60
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Ref. Sub-Clause 5.5.1


MASTER LIST OF INSTRUMENT AND EQUIPMENT

Sr. Accurate Name of Part/Item Least Range & Date of Calibratio Certificate
No Code No. Equipme calibrated Count accuracy last n due on * No.
nt calibration
07 AA/DSLM-01 Digital Sound Noise Sound 0.1 db 30-130 dB 21/09/2011 20/09/2012 Shri Samrath
Level Meter Pressure + 2 dB Instrumentation
08 AA/DLM-01 Digital Light Illuminance 1 Luc 1 to 50000 13/11/2011 12/11/2012 Shri Samrath
Meter unit + 5% Instrumentation
09 AA/BOD-01 B.O.D 3) Temperature 0.1 0C 0 to 60 0C 13/11/2011 12/11/2012 Shri Samrath
Incubator Controller + 0.10C Instrumentation
4) Temperature - 0 to 60 0C 13/11/2011 12/11/2012 Shri Samrath
Sensor + 0.20C Instrumentation
10 AA/WB-01 Weighing - 0.1 mg 0-200 GM 21/09/2011 20/09/2012 Shri Samrath
Balance + 1 mg Instrumentation
11 AA/OVEN-01 Temperature 10 0C 0-300 0C 13/11/2011 12/11/2012 Shri Samrath
Oven Thermostat + 3 0C Instrumentation

12 AA/FUR-01 Furnace 3) Temperature 0.1 0C 0-1000 0C 21/09/2011 20/09/2012 Shri Samrath


Controller + 10 0C Instrumentation
4) Temperature - 0-1000 0C 21/09/2011 20/09/2012 Shri Samrath
Sensor + 10 0C Instrumentation
13 AA/PH-01 pH Meter - 0-14 + 1.02 13/12/2012 12/11/2012 Shri Samrath
Instrumentation

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 5.5 Page No.:61
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Ref. Sub-Clause 5.2.2

TRAINING RECORD
ACTIVITY TO BE TRAINED MONTHS
APR MAY JUN JUL AUG SEPT OCT NOV DEC JAN FEB MAR
Organization, Quality System & Document * *
Control

Contracts, Sub-contracting, Purchasing, * *


Service to Client & Complaints

Control of non-conforming Work, * *


Improvements & Corrective/Preventive
action

Control of Records , internal Audit & * *


Management Review

Personnel , Accommodation & Environment * *

Testing method & method validation * *

Equipments & Measurement Traceability * *

Handling of Sample * *

Quality of Test results & reporting of results * *

Various Guidelines of NABL * *

Quality manual ,Procedures * *

Uncertainty Calculation * *

Usage of various instrument * *

Environment Statement /Audit Preparation * *

Raw Effluent analysis * *

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 5.2 Page No.:62
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Ref. Sub-Clause 4.15.1


MANAGEMENT REVIEW MEETING CONDUCTED ON 09/03/2012
REVIEW PERIOD: June 2012
PRESENT : Mr.Sameer Patwa /Miss Ujwala Sapkale/Miss Rupali Bramanhkar /MR.Deepak Hote

Sr.No Discussion Point Action to be taken Action By Target Date


1.0 Review of previous meeting minutes.
1.1 Customer Satisfaction survey targeted in already conducted Quality Chemist January 2012
January 2012

2.0 Review of Quality Policy & Objective


2.1 The Quality policy is reviewed .No change No action at present ----- -------
recommended.
2.2 To improve the response time for inquiry calls Response Chart to be developed & Deepak Hote March 2012
from customer. maintained
2.3 To improve the delivery of result Current > 97 %. Chief Chemist Immediate effect
It is decided that the delivery of result Ujwala Sapkale
to be 100 %.

2.4 Error free report Complaint handling SOP to be Chief Chemist March 2012
Total 12 customer complaint received prepared & Complaint register to be Ujwala Sapkale
opened. Complaints to be NIL with
respect to Error free Report.
2.5 Customer satisfaction survey & its Frequency Customer satisfaction survey is Chief Chemist June 2012
conducted once in year , It is decided Ujwala Sapkale
to increase the said frequency to six
monthly.
2.6 Training related to technical topics Currently 1 Hrs /per person /Month is Mr. Sameer Patwa Year 2012-2013
followed & to be continued
3.0 Internal quality system audit ( Major non conformities )
3.1 Minor NCR raised during the internal audit
Conducted on 15/02/2012

Sample Testing Data Sheet –format No. not Data sheet amended & Format No to QC - Rupali February 2012
given - Clause 5.7 of quality manual be given , & next lot of data sheet Bramanhankar
Number to be in printed form.

Customer Name not written in Format F-06 – Document update, training to be Rupali Bramanhankar February 2012
Clause 5.7 of quality manual. imparted to the person collecting the
samples.
Periodic Review & Monitoring Ujwala Sapkale On Going/
Monthly

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.15 Page No.:63
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Ref. Sub-Clause 4.14.2

Audit Observation Sheet


Date: 15 February 2012
Audit Department / Process: Laboratory
Auditor: Mr. Sameer Patwa Audi tee: Lab Chemist

Clause/Doc. Ref Audit Observation NCR/Comments

4.3 Sample Collection report


( F/06) –Ok

4.3 Break-down Register Verified


(REG-04) -Ok

Sample testing data sheet (F/07) NC


5.7 checked & formats no not found
on the same

5.7 Sample inward register


(REG-03) Verified –Ok

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.14 Page No.:64
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Audit Observation Sheet


Date: 15 February 2012
Audit Department / Process: Laboratory
Auditor: Mr. Sameer Patwa Audi tee: Quality Chemist
Clause/Doc. Ref Audit Observation NCR/Comments

4.7.2 Customer Satisfaction survey -


report verified –Ok

4.7.1 Order Register Verified -Ok -

5.7.4 Sample Inward Register -


maintained & found OK

4.6.2.1 Approved Supplier list Verified -


Supplier rating Verified-Ok

4.3 Document control & Record -


Control Verified -Ok

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.14 Page No.:65
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Audit Observation Sheet

Date: 15 February 2012


Audit Department / Process: Laboratory
Auditor: Mr Sameer Patwa Audi tee: Chief Chemist
Clause/Doc. Ref Audit Observation NCR/Comments

5.10.2 Calibration Schedule (F/14) -


verified –Ok

5.8 Final Laboratory Report (F/12) -


Verified –Ok
1697/02-30/07-12

4.13 Technical Record Training -


Record F/20 Verified -Ok

5.10 Evaluation of test results and -


data
4.7 Order Acceptance (REG-01)
Verified-Ok

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.14 Page No.:66
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL

Audit Observation Sheet

Date: 15 February 2012


Audit Department / Process: Laboratory Office
Auditor: M r Sameer Patwa Audi tee: Account Officer

Clause/Doc. Ref Audit Observation NCR/Comments

Name of Laboratory: ACCURATE ANALYSERS PVT. LTD.,


Document No. Document Name: Quality Manual
Issue No. : I Issue Date: 16/12/2011 Copy No.: 01 Section No.: 4.14 Page No.:67
Amend No.: 00 Amend Date : - Prepared by: Approved by: Issued by:
ACCURATE ANALYSERS PVT. LTD.
ISO/IEC 17025 QUALITY MANUAL