Konica-Minolta Bizhub C364e Trouble Error Codes

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Konica-Minolta bizhub C364e Trouble Error Codes List

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Code Description Remedy

1 Turn OFF the main power switch,
disconnect and then connect the
Paper feed communication error
power cord. Wait for 10 sec. or more
When the printer control board (PRCB)
C0002 after connect the power cord, and
is receiving data, a communication
turn ON the main power switch. 2
error is detected.
Rewrite the firmware. 3 Replace
PRCB.
When PC-110 or PC-210 is installed:
1 Check the connector between
M111-PCCB CN5 for proper
connection and correct as
necessary. 2 Check the connector of
Tray 3/LCT paper feed motor turning at M111 for proper drive coupling and
abnormal timing correct as necessary. 3 M111
• The motor lock signal remains HIGH operation check PCCB CN5-5
for a predetermined continuous period (CW/CCW) PC-110/PC-210 4-C. 4
C0106 of time while the motor remains Replace M111. 5 Replace PCCB.
stationary. • The motor lock signal When PC-410 is installed: 1 Check
remains LOW for a predetermined the connector between M131-PCCB
continuous period of time while the CN5 for proper connection and
motor remains stationary. correct as necessary. 2 Check the
connector of M131 for proper drive
coupling and correct as necessary. 3
M131 operation check PCCB CN5-5
(CW/CCW) PC-410 5-J 4 Replace
M131. 5 Replace PCCB.
When PC-110 or PC-210 is installed:
Tray 3/LCT vertical transport motor necessary. 2 Check the connector of
turning at abnormal timing M112 for proper drive coupling and
• The motor lock signal remains HIGH correct as necessary. 3 M112
for a predetermined continuous period operation check PCCB CN5-13
C0107 of time while the motor remains (CW/CCW) PC-110/PC-210 3 to 4-
stationary. • The motor lock signal C. 4 Replace M112. 5 Replace
remains LOW for a predetermined PCCB.
continuous period of time while the When PC-410 is installed: 1 Check
motor remains stationary. the connector between M132-PCCB
CN5 for proper connection and
correct as necessary. 2 Check the
3
M132 operation check PCCB CN5-

13 (CW/CCW) PC-410 4-J. 4
Replace M132. 5 Replace PCCB.
Tray 4 paper feed motor turning at
abnormal timing
<When PC-210 is installed> • The
motor lock signal remains HIGH for a
predetermined continuous period of
C0108 M121 for proper drive coupling and
time while the motor remains
correct as necessary. 3 M121
stationary. • The motor lock signal
operation check PCCB CN9-5
remains LOW for a predetermined
(CW/CCW) PC-210 6-K. 4 Replace
continuous period of time while the
M121. 5 Replace PCCB
motor remains stationary.
Tray 4 vertical transport motor turning
at abnormal timing
<When PC-210 is installed> • The
motor lock signal remains HIGH for a
C0109 M122 for proper drive coupling and
time while the motor remains
stationary. • The motor lock signal
operation check PCCB CN9-13
remains LOW for a predetermined
(CW/CCW) PC-210 6-K. 4 Replace
continuous period of time while the
M122. 5 Replace PCCB.
motor remains stationary.
M12-PRCB CN25 for proper
M12 for proper drive coupling and
Tray 1 feeder up/down abnormality correct as necessary. 3 Check the
The tray 1 upper limit sensor (PS22) is connector between PS25-relay
C0202 not blocked even after the lapse of a CN30- PRCB CN26 for proper
given period of time after the lifting connection and correct as
motion has been started. necessary. 4 PS25 I/O check,
sensor check PRCB CN26-3 (ON). 5
M12 operation check PRCB CN25-5
(REM). 6 Replace M12. 7 PRCB
ICP5 conduction check. 8 Replace
PRCB.
Tray 2 feeder up/down abnormality
The tray 2 upper limit sensor (PS22) is
C0204 not blocked even after the lapse of a
given period of time after the lifting
motion has been started.
4
connector between PS22-relay

CN40- PRCB CN19 for proper
necessary. 4 PS22 I/O check,
sensor check PRCB CN19-9 (ON). 5
(REM). 6 Replace M13. 7 PRCB
ICP4 conduction check. 8 Replace
PRCB.
Tray 3 lift-up failure
The tray 3 upper limit sensor (PS116)
C0206 is not blocked even after the set period
CN24- PCCB CN4 for proper
of time has elapsed after the paper lift-
up operation for the drawer began.
sensor check PCCB CN4-3 (ON). 5
M113 operation check PCCB CN6-8
to 9. 6 Replace M113. 7 Replace
PCCB. 8 Replace MFPB.
The tray 4 upper limit sensor (PS126)
C0208 is not blocked even after the set period
CN47- PCCB CN7 for proper
of time has elapsed after the paper lift-
up operation for the drawer began.
sensor check PCCB CN7-3. 5 M123
operation check PCCB CN8-8 to 9. 6
Replace M123. 7 Replace PCCB. 8
Replace MFPB.
LCT lift failure 1 Check the connector between
• The main tray upper limit sensor M134-PCCB CN10 for proper
(PS136) is not blocked even after the connection and correct as
set period of time has elapsed after the necessary. 2 Check the connector of
C0210
paper lift-up operation for the drawer M134 for proper drive coupling and
began. • The shifter stop / lower limit correct as necessary. 3 Check the
position sensor (PS138) is not connector between PS136-relay
unblocked even after the set period of CN1- PCCB CN4 for proper
5
time has elapsed after the paper lift-up connection and correct as
operation for the drawer began. • The necessary. 4 Check the connector
main tray upper limit sensor (PS136) is between PS138-relay CN16- PCCB
not blocked even after the set period of CN14 for proper connection and
time has elapsed after the paper lift-up correct as necessary. 5 PS136 I/O
operating. • The main tray upper limit check, sensor check PCCB CN4-3
sensor (PS136) is not unblocked even (ON) PC-410 8-J. 6 PS138 I/O
after the set period of time has elapsed check, sensor check PCCB CN14-6
after the paper lift-down operation (ON) PC-410 4-J. 7 M134 operation
began. • The shifter stop / lower limit check PCCB CN10-1 to 2 PC-410 6-
position sensor (PS138) is not blocked J. 8 Replace M134. 9 PCCB IC2
even after the set period of time has conduction check. 10 Replace
elapsed after the paper lift-down PCCB.
operation began.
1 Check the connector between M1-
PRCB CN31 for proper connection
and correct as necessary. 2 Check
the connector of M1 for proper drive
Manual feed up/down abnormality
• Paper does not unblock the bypass
Check the connector between PS26-
lift-up position sensor (PS26) even after
relay CN19- PRCB CN27 for proper
the transport motor (M1) rotates for a
given period of time after the position is
necessary. 4 Check the connector
switched from stand by position at lift-
between SD1-relay CN21-relay
C0211 up plate to the feed position. • The
CN19-PRCB CN27 for proper
bypass lift-up position sensor (PS26) is
not blocked even after the transport
motor (M1) rotates for a given period of
sensor check PRCB CN27-13 (ON)
time after the position is switched from
4-C. 6 SD1 operation check PRCB
stand by position at lift-up plate to the
CN27-10 (ON) 4-C 7. M1 operation
feed position.
check PRCB CN31-2 (REM) PRCB
CN31-5 (LOCK). 8 Replace M1. 9
PRCB ICP5 conduction check. 10
Replace PRCB.
LCT shift failure 1 Check the connector between
• The shifter stop / lower limit position M133-PCCB CN10 for proper
sensor (PS138) is not blocked even connection and correct as
after the set period of time has elapsed necessary. 2 Check the connector of
after the shift operation began (shift to M133 for proper drive coupling and
C0214 the right). • The shifter home sensor correct as necessary. 3 Check the
(PS139) is not unblocked even after the connector between PS138-relay
set period of time has elapsed after the CN16- PCCB CN14 for proper
shift operation began (shift to the right). connection and correct as
• The shifter stop / lower limit position necessary. 4 Check the connector
sensor (PS138) is not unblocked even between PS139-relay CN16- PCCB
6
after the set period of time has elapsed CN14for proper connection and
after the return operation began (shift correct as necessary. 5 PS138 I/O
to the left). • The shifter home sensor check, sensor check PCCB CN14-6
(PS139) is not blocked even after the (ON) PC-410 4-J. 6 PS139 I/O
set period of time has elapsed after the check, sensor check PCCB CN14-3
return operation began (shift to the left). (ON) PC-410 4-J. 7 M133 operation
check PCCB CN10-3 to 4 PC-410 6-
J. 8 Replace M133. 9 PCCB IC2
conduction check. 10 Replace
PCCB.
after connect the power cord, and
FNS communication error
<When FS-533 or FS-534 is installed>
When the FS control board (FSCB) is
FSCB (FS-533/FS-534) When JS-
receiving data, a communication error
506 is installed Step Action Control
C1004 is detected.
signal Location of electrical
<When JS-506 is installed> When the
components 1 Turn OFF the main
JS control board (JSCB) is receiving
power switch, disconnect and then
data, a communication error is
connect the power cord. Wait for 10
detectedce M121.
sec. or more after connect the power
cord, and turn ON the main power
switch. 2 Rewrite the firmware. 3
Replace JSCB.
SD communication error
<When FS-534+SD-511 is installed>
When a communication error is
C1081 after connect the power cord, and
detected between the FS control board
(FSCB) and the SD control board
(SDDB).
SDDB. 4 Replace FSCB.
Main tray up/down motor’s drive When FS-533 is installed: 1 Check
malfunction the connector between M109-FSCB
<When FS-533 is installed> • While the CN108 for proper connection and
exit tray is being lifted, the stapler correct as necessary. 2 Check the
movement motor (M107) is not connector of M109 for proper drive
unblocked after the set period of time coupling and correct as necessary. 3
C1102
has elapsed after the tray lift up motor Check the connector between
(M109) is turned ON. • While the exit PS107-FSCB CN110 for proper
tray is being lowered, the stapler connection and correct as
movement motor (M107) is not blocked necessary. 4 PS107 I/O check,
after the set period of time has elapsed sensor check FSCB CN110 FS-533
after the tray lift up motor (M109) is 7-D to E 5 M109 operation check
7
turned ON FSCB CN108 FS-533 10-E. 6

<When FS-534 is installed> • While the Replace M109. 7 FSCB CP109
exit tray is being lifted, the main tray conduction check. 8 Replace FSCB.
upper position sensor (PS26/PS27) is When FS-534 is installed: 1 Check
not blocked and the main tray upper the motor and sensor connectors for
position detect switch (SW2) is not proper connection, and correct as
turned ON, even after the main tray necessary. 2 Check the connector of
up/down motor (M11) turns by the set M11 for proper drive coupling, and
number of times. • While the exit tray is correct as necessary. 3 PS26 I/O
being lowered, the main tray full check, sensor check FSCB J14<A>-
detection sensor (PS29) is not blocked 5 (ON) FS-534 2-C. 4 PS27 I/O
after the set period of time has elapsed check, sensor check FSCB J14-
after the main tray up/down motor 8 (ON) FS-534 3-C. 5 PS29 I/O
(M11) is turned ON.c check, sensor check FSCB J14<A>-
8 (ON) FS-534 4-C. 6 SW2
operation check. 7 M11 operation
check FSCB J9<A>-9 to 10 FS-534
10-C to D. 8 Replace M11. 9
Replace FSCB.

Alignment plate motor/Fr’s malfunction When FS-533 is installed: 1 Check
<When FS-533 is installed> • The the connector between M105-FSCB
alignment plate home sensor/F CN102 for proper connection and
(PS108) is not unblocked after the set correct as necessary. 2 Check the
period of time has elapsed after the connector of M105 for proper drive
plate drive starts from the home coupling and correct as necessary. 3
position. • The alignment plate home Check the connector between
sensor/F (PS108) is not blocked after PS108-FSCB CN102 for proper
the set period of time has elapsed after connection and correct as necessary.
the alignment motor/F (M105) is turned 4 PS108 I/O check, sensor check
ON to return the plate to the home FSCB CN102 FS-533 7-J. 5 M105
C1103 position. operation check FSCB CN102 FS-
<When FS-534 is installed> • The 533 7-J. 6 Replace M105. 7 FSCB
alignment plate/F home sensor (PS12) CP105 conduction check. 8 Replace
is not unblocked after the set period of FSCB.
time has elapsed after the plate drive When FS-534 is installed: 1 Check
starts from the home position. • The the connector between M7-FSCB J4
alignment plate/F home sensor (PS12) for proper connection and correct as
is not blocked after the set period of necessary. 2 Check the connector of
time has elapsed after the alignment M7 for proper drive coupling, and
motor/front (M7) is turned ON to return correct as necessary. 3 Check the
the plate to the home position. • The connector between PS12-FSCB J4
alignment plate/F does not reach the for proper connection and correct as
8
specified position within the set period necessary. 4 PS12 I/O check, sensor
of time check FSCB J4-4 (ON) FS-534
13-C. 5 M7 operation check FSCB
J4<A>-5 to 8 FS-534 11-C to D. 6
Replace M7. 7 Replace FSCB.
Bundle eject motor’s drive malfunction
<When FS-534 is installed> • The
gripper home position sensor (PS18)
does not block even after the set
period of time has elapsed after the
gripper position detection sensor 1 Check the motor and sensor
(PS19) unblocked. • The gripper connectors for proper connection,
position detection sensor (PS19) does and correct as necessary. 2 Check
not block even after the set period of the connector of M10 for proper drive
time has elapsed after it unblock • The coupling, and correct as necessary. 3
gripper position detection sensor PS18 I/O check, sensor check FSCB
C1105
(PS19) does not block even after the J13-13 (ON) FS-534 7-C. 4 PS19 I/O
set period of time has elapsed after the check, sensor check FSCB J12-3
gripper home position sensor (PS18) (ON) FS-534 7-C. 5 M10 operation
unblocked. • The gripper home position check FSCB J13-1 to 2 FS-534 8-C
sensor (PS18) does not block even to D. 6 Replace M10. 7 Replace
after the set period of time has elapsed FSCB.
after the bundle eject motor (M10)
unblocked. • The gripper home position
sensor (PS18) and the gripper position
detection sensor (PS19) are blocked at
the same time.
Stapler movement motor’s malfunction When FS-533 is installed: 1 Check
<When FS-533 is installed> • The the connector between M107-
stapler home sensor (PS110) is not STREYB CN123 for proper
unblocked after the laps of given time connection, and correct as
after it started operating from the home necessary. 2 Check the connector of
position. • The stapler home sensor M107 for proper drive coupling, and
(PS110) is not unblocked after the laps correct as necessary. 3 Check the
of give time after the stapler movement connector between PS110-FSCB
motor (M107) turned ON when it CN110 for proper connection, and
C1106
returned to the home position. correct as necessary. 4 PS110 I/O
<When FS-534 is installed> • The check, sensor check FSCB CN110
stapler home position sensor (Rear) FS-533 8-D to E. 5 M107 operation
(PS23) is not blocked or unblocked check STREYB CN123-5 to 8 FS-
even after the set period of time has 533 5-L. 6 Replace M107. 7 Replace
elapsed after the side stapler STREYB. 8 FSCB CP107 conduction
movement motor (M13) turned ON. • check. 9 Replace FSCB.
The stapler does not reach the When FS-534 is installed: 1 Check
specified position within the set period the connector between M13-relay
9
of time. J CN3-FSCB J11 for proper

connection, and correct as
M13 for proper drive coupling, and
connector between PS23-relay CN3-
FSCB J11 for proper connection, and
correct as necessary. 4 PS23 I/O
check, sensor check FSCB J11-
3 (ON) FS-534 4-C. 5 M13 operation
4-C to D. 6 Replace M13. 7 Replace
FSCB.
When FS-533 is installed: 1 Check
the connector between the stapler
unit- STREYB CN122 and CN123 for
proper connection and correct as
the stapler unit for proper drive
Check the connector between
PS110-FSCB CN110 for proper
Stapler motor’s drive malfunction
connection and correct as necessary.
<When FS-533 is installed> The
4 PS110 I/O check, sensor check
stapler home sensor (PS110) is not
FSCB CN110 FS-533 8-D to E. 5
blocked even after the set period of
Replace the stapler unit. 6 Replace
time has elapsed after the stapler
STREYB. 7 Replace FSCB.
motor turned ON.
the connector between the stapler
C1109 stapler home position sensor (Rear)
unit-relay CN4-FSCB J11 for proper
(PS23) is not blocked or unblocked
even after the set period of time has
2 Check the connector of the stapler
elapsed after the stapler motor (M14)
unit for proper drive coupling, and
turned ON. • The stapler position
sensor (Center) (PS24) is blocked,
when the stapler motor (M14) is
FSCB J11 for proper connection and
running.
FSCB J11 for proper connection and
3 (ON) FS-534 4-C. 6 PS24 I/O
6 (ON) FS-534 4 to 5-C. 7 Replace
the stapler unit. 8 Replace FSCB.
10
Stapler motor’s malfunction

1 Check the connector between the
<When FS-534+SD-511 is installed> •
staple unit-SDDB J4 for proper
The stapler home sensor is not turned
ON even after the set period of time
2 Check the connector of the staple
C1112 has elapsed while the stapler motor is
unit for proper drive coupling and
energized. • The stapler home sensor
correct as necessary. 3 Replace the
is not turned OFF even after the set
staple unit. 4 Replace SDDB. 5
Replace FSCB.
stapler home sensor is turned ON.
SDDB J10 for proper connection and
Center-staple lead edge stopper motor connector of M4 for proper drive
malfunction coupling, and correct as necessary. 3
<When FS-534+SD-511 is installed> Check the connector between PS6-
C1113 The stopper home sensor (PS6) is not SDDB J10 for proper connection,
blocked or unblocked even after the and correct as necessary. 4 PS6 I/O
set period of time has elapsed after the check, sensor check SDDB J10-5
stopper drive motor (M4) is turned ON. (ON) SD-511 2-G. 5 M4 operation
check SDDB J10-6 to 9 SD-511 1 to
2-F to G. 6 Replace M4. 7 Replace
SDDB. 8 Replace FSCB.
relay CN10-SDDB J7 for proper
Center-staple front adjust drive motor 2 Check the connector of M3 for
malfunction proper drive coupling, and correct as
<When FS-534+SD-511 is installed> necessary. 3 Check the connector
C1114 The alignment home sensor (PS4) is between PS4-relay CN10-SDDB J7
not blocked or unblocked even after for proper connection, and correct as
the set period of time has elapsed after necessary. 4 PS4 I/O check, sensor
the alignment motor (M3) is turned ON. check SDDB J7-6 (ON) SD-511 6-F.
5 M3 operation check SDDB J7 7 to
10 SD-511 5-F to G. 6 Replace M3. 7
Replace SDDB. 8 Replace FSCB.
Center-staple knife drive motor SDDB J11 for proper connection and
malfunction correct as necessary. 2 Check the
<When FS-534+SD-511 is installed> connector of M9 for proper drive
The center fold knife home sensor coupling, and correct as necessary. 3
C1115
(PS8) is not blocked or unblocked Check the connector between PS8-
even after the set period of time has relay CN10-SDDB J7 for proper
elapsed after the center fold knife connection, and correct as
motor (M9) is turned ON. necessary. 4 PS8 I/O check, sensor
check SDDB J7-3 (ON) SD-511 6-G.
11
5 M9 operation check SDDB J11 11

to 20 SD-511 1 to 2-B. 6 Replace
M9. 7 Replace SDDB. 8 Replace
FSCB.
When FS-533+PK-519 is installed: 1
Check the number of the holes in
[Service Mode] - [Finisher] - [Punch
Option Setting]. 2 Check the
connector between M201-PKCB
CN203 for proper connection, and
coupling, and correct as necessary. 4
Check the connector between
PS202-PKCB CN204 for proper
Punch drive motor’s malfunction connection, and correct as
<When FS-533+PK-519 is installed> • necessary. 5 Check the connector
The puncher drive cam sensor between PS203-PKCB CN204. for
(PS203) or puncher home sensor proper connection, and correct as
(PS204) is not blocked or unblocked necessary. 6 Check the connector
even after the set period of time has between PS204-PKCB CN204 for
elapsed while the punch motor (M201) proper connection, and correct as
is energized. • The punch motor necessary. 7 PS202 I/O check,
sensor (PS202) does not turn ON after sensor check PKCB CN204 FS-533
C1132 the punch motor (M201) stopped. • (PK-519) 5-C. 8 PS203 I/O check,
The holes with other marketing area is sensor check PKCB CN204 FS-533
set in [Service Mode] - [Finisher] - (PK-519) 6-C. 9 PS204 I/O check,
[Punch Option Setting] sensor check PKCB CN204 FS-533
<When FS-534+PK-520 is installed> (PK-519) 6-C. 10 M201 operation
The punch home sensor (PS1) is not check PKCB CN203-1 to 2 FS-533
blocked or unblocked even after the (PK-519) 4-C. 11 Replace M201. 12
set period of time has elapsed while PKCB F201 conduction check. 13
the punch drive motor (M1) is Replace PKCB. 14 Replace FSCB.
energized. When FS-534+PK-520 is installed: 1
Check the connector between M1-
relay CN351-FSCB J7 for proper
connector between PS1-FSCB J7 for
proper connection, and correct as
necessary. 4 PS1 I/O check, sensor
check FSCB J7-5 (ON) FS-534 (PK-
520) 7-K. 5 M1 operation check
12
FSCB J7 7 to 8 FS-534 (PK-520) 7-K

6 Replace M1. 7 Replace FSCB.
the connector between M106-FSCB
Alignment plate motor/Rr’s malfunction Check the connector between
<When FS-533 is installed> • The PS109-relay CN106- FSCB CN102
alignment plate home sensor/R for proper connection and correct as
(PS109) is not unblocked after the set necessary. 4 PS109 I/O check,
period of time has elapsed after the sensor check FSCB CN102 FS-533
plate drive starts from the home 7-J 5 M106 operation check FSCB
position. • The alignment plate home CN102 FS-533 8-J 6 Replace M106.
sensor/R (PS109) is not blocked after 7 FSCB CP105 conduction check. 8
C1140 the set period of time has elapsed Replace FSCB.
when the plate returns to the home When FS-534 is installed: 1 Check
position. the connector between M8-FSCB
<When FS-534 is installed> The J12 for proper connection, and
alignment plate/R home sensor (PS13) correct as necessary. 2 Check the
is not blocked or unblocked even after connector of M8 for proper drive
the set period of time has elapsed coupling, and correct as necessary. 3
while the alignment motor/Rr (M8) is Check the connector between PS13-
energized. FSCB J9 for proper connection, and
check, sensor check FSCB J9-9
(ON) FS-534 9-C. 5 M8 operation
check FSCB J12-13 to 16 FS-534
5~6-C to D 6 Replace M8. 7 Replace
FSCB.
Paddle motor’s drive malfunction connector of M5 for proper drive
<When FS-534 is installed> The upper coupling, and correct as necessary. 3
paddle homeposition detection sensor Check the connector between PS14-
C1141 (PS14) is not blocked or unblocked FSCB J4 for proper connection, and
even after the set period of time has correct as necessary. 4 PS14 I/O
elapsed while the FNS paddle motor check, sensor check FSCB J4-7
(M5) is turning. (ON) FS-534 13-C. 5 M5 operation
12-C to D. 6 Replace M5. 7 Replace
FSCB.
C1144 Pre-eject drive motor’s malfunction 1 Check the connector between M9-
13
<When FS-534 is installed> • The pre- relay CN7<A>- FSCB J13 for proper
eject home sensor (PS21) is not connection, and correct as
blocked or unblocked even after the necessary. 2 Check the connector of
set period of time has elapsed after the M9 for proper drive coupling, and
pre-eject drive motor (M9) is turned correct as necessary. 3 Check the
ON. • The pre-eject away sensor connector between PS21-relay CN8-
(PS22) is not blocked or unblocked relay CN7-FSCB J12 for proper
even after the set period of time has connection, and correct as
elapsed after the pre-eject drive motor necessary. 4 Check the connector
(M9) is turned ON.k between PS22-relay CN8-relay
CN7-FSCB J12 for proper
check FSCB J12-6 (ON) FS-534 6-C.
FSCB J12-9 (ON) FS-534 6-C. 7 M9
operation check FSCB J13-3 to 4
FS-534 8-C to D. 8 Replace M9. 9
Replace FSCB.
Trailing edge stopper motor’s
malfunction
trailing edge stopper home position
C1145 relay CN22-FSCB J5 for proper
detection sensor (PS20) is not blocked
or unblocked even after the set period
of time has elapsed after the trailing
check FSCB J5-9 (ON) FS-534 9-K.
edge stopper motor (M6) is turned ON.
5 M6 operation check FSCB J5-13 to
16 FS-534 9-K. 6 Replace M6. 7
Replace FSCB.
SDDB J8 for proper connection and
Center-staple paddle roller motor
malfunction (trailing edge)
The paddle home sensor (PS5) is not
C1156 SDDB J8 for proper connection and
blocked or unblocked even after the
correct as necessary. - - 5 PS5 I/O
set period of time has elapsed while
check, sensor check SDDB J8-3
the SD paddle motor (M7) is
(ON) SD-511 3 to 4-G. 7 M7
energized.
operation check SDDB J8 4 to 7 SD-
511 3-F to G. 8 Replace M7. 9
Replace SDDB. 10 Replace FSCB.
14

JSCB CN208 for proper connection
Shift motor drive malfunction
<When JS-506 is installed> • The tray
shift home sensor (PS1) is not
coupling, and correct as necessary. -
unblocked after the set period of time
- 3 Check the connector between
has elapsed after the tray shift motor
PS1-JSCB CN208 for proper
C1182 (M1) is turned ON (start of moving to
the home position.) • The tray shift
4 PS1 I/O check, sensor check JSCB
home sensor (PS1) is not blocked after
CN208-5 (ON) JS-506 5-C. 5 M1
the set period of time has elapsed after
operation check JSCB CN208 1
the tray shift motor (M1) is turned ON
(DRV) JS-506 4 to 5-C. 6 Replace
(start of moving to the shift position.)
M1. 7 JSCB ICP3 conduction check.
8 Replace JSCB.

M12-relay CN1-FRCB J14 for
Paper discharge control motor’s
of M12 for proper drive coupling,
malfunction
<When FS-534 is installed> The paper
the connector between PS28-relay
delivery control sensor (PS28) is not
C1184 CN1-FRCB J14 for proper
blocked or unblocked even after the set
period of time has elapsed while the
paper receiving control motor (M12) is
sensor check FSCB J14-3 (ON)
energized.
FS-534 2~3-C. 5 M12 operation
check FSCB J14<A>-9 to 12 FS-
534 2-C to D. 6 Replace M12. 7
Replace FSCB.
M2-relay CN3-relay CN2-SDDB J5
for proper connection, and correct
Paper discharge control motor’s
as necessary. 2 Check the
malfunction
coupling, and correct as necessary.
The curl cover detection sensor (PS2) is
C1195 3 Check the connector between
not blocked or unblocked even after the
PS2-relay CN3-relay CN2-SDDB J5
set period of time has elapsed after the
paper discharge control motor (M2) is
as necessary. 4 PS2 I/O check,
turned ON.
sensor check SDDB J5 3 (ON) SD-
511 3-B 5 M2 operation check
SDDB J5 4 to 7 SD-511 3-B. 6
15
Replace M2. 7 Replace SDDB. 8

Replace FSCB.
M8-SDDB J8 for proper connection,
Center fold roller motor’s malfunction
The guide home sensor (PS7) is not
PS7-SDDB J9 for proper
C1196 blocked or unblocked even after the set
center fold roller motor (M8) is turned
check SDDB J9-6 (ON) SD-511 4-
ON.
G. 5 M8 operation check SDDB J10
6 to 9 SD-511 1 to 2-F to G. 6
Replace M8. 7 Replace SDDB. 8
Replace FSCB.
M6-SDDB J9 for proper connection,
and correct as necessary. - - 2
Check the connector of M6 for
Tri-folding guide motor’s malfunction
proper drive coupling, and correct
as necessary. 3 Check the
The tri-folding gate home sensor (PS11)
connector between PS11-SDDB J8
C1197 is not blocked or unblocked even after
the set period of time has elapsed while
as necessary. 4 PS11 I/O check,
the tri-folding guide motor (M6) is
sensor check SDDB J8-10 (ON)
energized.
SD-511 3-G. 5 M6 operation check
SDDB J9 7 to 10 SD-511 4-F to G.
6 Replace M6. 7 Replace SDDB. 8
Replace FSCB.
M104-FSCB CN109 for proper
Exit roller pressure/ retraction of M104 for proper drive coupling,
malfunction and correct as necessary. 3 Check
<When FS-533 is installed> The pick up the connector between PS105-
C11A1 roller position sensor (PS105) is turned FSCB CN110 for proper connection
neither ON nor OFF even after the set and correct as necessary. 4 PS105
period of time has elapsed after the exit I/O check, sensor check FSCB
roller lift up motor (M104) is turned ON. CN110 FS-533 7-D to E. 5 M104
operation check FSCB CN109 FS-
533 9-D to E. 6 Replace M104. 7
FSCB CP104 conduction check. 8
Replace FSCB.
16

M4-FSCB J4 for proper connection
Accommodation roller pressure/
retraction malfunction
receiving roller retraction sensor (PS11)
C11A2 PS11-FSCB J4 for proper
is not blocked or unblocked even after
the receiving roller retraction motor (M4)
sensor check FSCB J4-16 (ON)
is turned ON.
FS-534 13-C. 5 M4 operation check
FSCB J4<A>-1 to 4 FS-534 11-C to
D. 6 Replace M4. 7 Replace FSCB.
M2-FSCB J9 for proper connection
Paper exit switching drive malfunction
exchange folded knife home position
PS30-FSCB J4 for proper
C11E1 sensor (PS30) is not blocked or
unblocked even after the set period of
time has elapsed after the FNS entry
sensor check FSCB J4<A>-15 (ON)
transport motor (M2) is turned ON.
FS-534 12-C. 5 M2 operation check
FSCB J9<A>-1 to 4 FS-534 10 to
11-B to C. 6 Replace M2. 7
Replace FSCB.
FS nonvolatile memory error 1 Disconnect and then connect the
<When FS-533 is installed> When the power cord. Turn OFF the main
main power switch is turned ON, power switch, wait for 10 sec. or
C1402
malfunctioning of the nonvolatile more, and turn ON the main power
memory on the FS control board switch. 2 Rewrite the firmware. 3
(FSCB) is detected. Replace FSCB.
Transfer belt pressure welding 1 Check the connector between
alienation M3-PRCB CN2 for proper
• The 1st transfer pressure sensor connection and correct as
(PS39) does not detect “switch from necessary. 2 Check the connector
retraction to pressure” within a given of M3 for proper drive coupling and
period time after 1st transfer pressure correct as necessary. 3 Check the
C2152
clutch (CL5) has stared engagement. • connector between PS39-relay
The 1st transfer pressure sensor (PS39) CN113- PRCB CN13 for proper
is unblocked after the laps of given time connection and correct as
after the 1st transfer pressure clutch necessary. 4 Check the connector
(CL5) turned OFF when the pressing between CL5-relay CN118-PRCB
operation is finished. • The 1st transfer CN13 for proper connection and
17
pressure sensor (PS39) does not detect correct as necessary. 5 PS39 I/O
“switch from pressure to retraction” check, sensor check PRCB CN13-7
within a given period time after 1st (ON) 24-C. 6 CL5 operation check
transfer pressure clutch (CL5) has PRCB CN13-14 (ON) 23 to 24-C. 7
stared engagement. • The 1st transfer M3 operation check PRCB CN2-9
pressure sensor (PS39) is blocked after (REM) PRCB CN2-12 (LOCK) 27-I
the lamps of given time after the 1st to J. 8 Replace M3. 9 PRCB ICP3
transfer pressure clutch (CL5) turned conduction check. 10 Replace
OFF when the release operation is PRCB.
finished.
PC motor’s failure to turn
necessary. 2 Check the M2
The motor lock signal remains HIGH for
C2253 connector for proper drive coupling
a predetermined continuous period of
and correct as necessary. 3 M2
time while the motor is turning.
operation check PRCB CN31-9
(REM) PRCB CN31-12 (LOCK) 4
Replace M2. 5 Replace PRCB.
PC motor’s turning at abnormal timing
The motor lock signal remains LOW for
C2254 connector for proper drive coupling
time while the motor remains stationary.
(REM) PRCB CN31-12 (LOCK) 4
Replace M2. 5 Replace PRCB.
Developing motor’s failure to turn necessary. 2 Check the M21
The motor lock signal remains HIGH for connector for proper drive coupling
C2255
a predetermined continuous period of and correct as necessary. 3 M21
time while the motor is turning. operation check PRCB CN32-2
(REM) PRCB CN32-5 (LOCK).
bizhub C224 25-I to J 4 Replace
M21. 5 Replace PRCB.
Developing motor’s turning at abnormal
timing
C2256 The motor lock signal remains LOW for
connector for proper drive coupling
time while the motor remains stationary.
18

(REM) PRCB CN32-5 (LOCK).
bizhub C224 25-I to J 4 Replace
M21. 5 Replace PRCB.
FM2-relay CN115- PRCB CN13 for
Transfer belt cleaner cooling fan motor’s
necessary. 2 Check the fan for
failure to turn
possible overload and correct as
C2355 The fan lock signal remains HIGH for a
necessary. 3 FM2 operation check
PRCB CN13-8 (REM) PRCB CN13-
time while the fan is turning.
10 (LOCK) 24-C. 4 Replace FM2. 5
Replace PRCB.
1 Reinstall developing unit. 2 Check
the connector between developing
unit-FRB CN13, CN14, CN15,
Developing unit/C new article release
The status with the new unit is not
C2411 connector between FRB CN1, CN3-
cleared after the new developing unit is
PRCB CN7, CN9 for proper
set.
necessary. 4 Replace the
developing unit. 5 Replace FRB. 6
Replace PRCB.

1 Reinstall developing unit. 2 Check the
connector between developing unit-FRB
Developing unit/M new article CN13, CN14, CN15, CN16 for proper
release connection and correct as necessary. 3
C2412 The status with the new unit is Check the connector between FRB CN1,
not cleared after the new CN3-PRCB CN7, CN9 for proper
developing unit is set. connection and correct as necessary. 4
Replace the developing unit. 5 Replace
FRB. 6 Replace PRCB.
Developing unit/Y new article connector between developing unit-FRB
release CN13, CN14, CN15, CN16 for proper
C2413 The status with the new unit is connection and correct as necessary. 3
not cleared after the new Check the connector between FRB CN1,
developing unit is set. CN3-PRCB CN7, CN9 for proper
connection and correct as necessary. 4
19

Developing unit/K new article CN13, CN14, CN15, CN16 for proper
release connection and correct as necessary. 3
C2414 The status with the new unit is Check the connector between FRB CN1,
not cleared after the new CN3-PRCB CN7, CN9 for proper
developing unit is set. connection and correct as necessary. 4
1 Perform image troubleshooting
procedure if image density is low. 2
Reinstall developing unit. 3 Reinstall toner
cartridge. 4 Check the connector between
developing unit-FRB CN13, CN14, CN15,
CN16 for proper connection and correct
Abnormally low toner density
as necessary. 5 Check the connector
detected cyan TCR sensor
between FRB CN1, CN3-PRCB CN7, CN9
When sampling data is
for proper connection and correct as
determined in TC ratio calculation
necessary. 6 M10 operation check M10
control, TCR sensor output is
C2551 PRCB CN14-13 to 16 20-C 7 M6, M7. M8,
higher than a predetermined
M9 operation check PRCB CN14-13 to 16
value for a predetermined
(M6) PRCB CN14-9 to 12 (M7) PRCB
number of times in a row even
CN14-5 to 8 (M8) PRCB CN14-1 to 4 (M9)
though there is toner in the sub
19 to 20-C. 8 If the toner empty sensor
hopper
and its surroundings inside the sub hopper
are dirtied with toner, clean them. 9
Replace the developing unit - - 10
Replace FRB. 11 PRCB ICP21, ICP40,
ICP41, ICP44, ICP46 conduction check.
12 Replace PRCB.
1 Reinstall developing unit. 2 Reinstall
toner cartridge. 3 Check the connector
Abnormally high toner density
between developing unit-FRB CN13,
detected cyan TCR sensor
CN14, CN15, CN16, CN10 for proper
The TC ratio of the toner
C2552 determined by the toner
Check the connector between FRB CN1,
replenishment control is detected
CN3-PRCB CN7, CN9 for proper
to be the predetermined value or
over for consecutive times.
Abnormally low toner density 1 Perform image troubleshooting
C2553
detected magenta TCR sensor procedure if image density is low. 2
20
When sampling data is Reinstall developing unit. 3 Reinstall toner

determined in TC ratio calculation cartridge. 4 Check the connector between
control, TCR sensor output is developing unit-FRB CN13, CN14, CN15,
higher than a predetermined CN16 for proper connection and correct
value for a predetermined as necessary. 5 Check the connector
number of times in a row even between FRB CN1, CN3-PRCB CN7, CN9
though there is toner in the sub for proper connection and correct as
hopper necessary. 6 M10 operation check M10
PRCB CN14-13 to 16 20-C 7 M6, M7. M8,
CN14-5 to 8 (M8) PRCB CN14-1 to 4 (M9)
12 Replace PRCB.
detected magenta TCR sensor
Abnormally low toner density cartridge. 4 Check the connector between
detected yellow TCR sensor developing unit-FRB CN13, CN14, CN15,
When sampling data is CN16 for proper connection and correct
determined in TC ratio calculation as necessary. 5 Check the connector
control, TCR sensor output is between FRB CN1, CN3-PRCB CN7, CN9
C2555
higher than a predetermined for proper connection and correct as
value for a predetermined necessary. 6 M10 operation check M10
number of times in a row even PRCB CN14-13 to 16 20-C 7 M6, M7. M8,
though there is toner in the sub M9 operation check PRCB CN14-13 to 16
hopper (M6) PRCB CN14-9 to 12 (M7) PRCB
CN14-5 to 8 (M8) PRCB CN14-1 to 4 (M9)
21

12 Replace PRCB.
detected yellow TCR sensor
cartridge. 4 Check the connector between
developing unit-FRB CN13, CN14, CN15,
Abnormally low toner density
detected black TCR sensor
between FRB CN1, CN3-PRCB CN7, CN9
When sampling data is
determined in TC ratio calculation
necessary. 6 M10 operation check M10
control, TCR sensor output is
C2557 PRCB CN14-13 to 16 20-C 7 M6, M7. M8,
higher than a predetermined
value for a predetermined
number of times in a row even
CN14-5 to 8 (M8) PRCB CN14-1 to 4 (M9)
though there is toner in the sub
hopper
12 Replace PRCB.
Abnormally high toner density toner cartridge. 3 Check the connector
detected black TCR sensor between developing unit-FRB CN13,
The TC ratio of the toner CN14, CN15, CN16, CN10 for proper
C2558 determined by the toner connection and correct as necessary. 4
replenishment control is detected Check the connector between FRB CN1,
to be the predetermined value or CN3-PRCB CN7, CN9 for proper
over for consecutive times. connection and correct as necessary. 5
22

Cyan TCR sensor adjustment CN3-PRCB CN7, CN9 for proper
failure connection and correct as necessary. 4
TCR sensor automatic M10 operation check PRCB CN14-17 to
C2559
adjustment does not function 20 20-C 5 M6, M7, M8, M9 operation
properly, failing to adjust to an check PRCB CN14-13 to 16 (M6) PRCB
appropriate value. CN14-9 to 12 (M7) PRCB CN14-5 to 8
(M8) PRCB CN14-1 to 4 (M9) 19 to 20-C.
6 Replace the developing unit. 7 Replace
FRB. 8 PRCB ICP21, ICP40, ICP43,
ICP44, ICP46 conduction check. 9
Replace PRCB.
Magenta TCR sensor adjustment CN3-PRCB CN7, CN9 for proper
C255A
(M8) PRCB CN14-1 to 4 (M9) 19 to 20-C.
Replace PRCB.
Yellow TCR sensor adjustment connection and correct as necessary. 3
failure Check the connector between FRB CN1,
TCR sensor automatic CN3-PRCB CN7, CN9 for proper
C255B
adjustment does not function connection and correct as necessary. 4
properly, failing to adjust to an M10 operation check PRCB CN14-17 to
appropriate value. 20 20-C 5 M6, M7, M8, M9 operation
check PRCB CN14-13 to 16 (M6) PRCB
CN14-9 to 12 (M7) PRCB CN14-5 to 8
(M8) PRCB CN14-1 to 4 (M9) 19 to 20-C.
23

Replace PRCB.
Black TCR sensor adjustment CN3-PRCB CN7, CN9 for proper
C255C
(M8) PRCB CN14-1 to 4 (M9) 19 to 20-C.
Replace PRCB.

connector between developing unit-
FRB CN13, CN14, CN15, CN16 for
Cyan TCR sensor failure proper connection and correct as
TCR sensor automatic adjustment necessary. 3 Check the connector
C2561
does not function properly, failing to between FRB CN1, CN3-PRCB CN7,
adjust to an appropriate value. CN9 for proper connection and correct
as necessary. 4 Replace the
Replace PRCB.
Magenta TCR sensor failure proper connection and correct as
C2562
Replace PRCB.
C2563 Yellow TCR sensor failure 1 Reinstall developing unit. 2 Check the
24
TCR sensor automatic adjustment connector between developing unit-

does not function properly, failing to FRB CN13, CN14, CN15, CN16 for
adjust to an appropriate value. proper connection and correct as
between FRB CN1, CN3-PRCB CN7,
Replace PRCB.
Black TCR sensor failure proper connection and correct as
C2564
Replace PRCB.
1 Check the connector from SSDB to
MFPB for proper connection and
harness from MFPB to PRCB for
necessary. 3 Replace MFPB. 4
Replace PRCB. 4.1. Check that the
Main backup media access error trouble code “C4802” appears and then
• The re-written data, which has been display service mode. 4.2. Call the
read out, checked and founded as Enhanced Security to the screen. 4.3.
error, is read out again and found as Touch [Engine Data Backup]. 4.4.
C2650
error. • The error was found when Touch [Engine Data Load mode], and
reading out the counter value. • MFP press the Start key. 4.5. Select [Yes],
detects that the SSD board is not and press the Start key again. 4.6.
mounted. Check that the result “OK” appears.
4.7. Turn OFF the main power switch
and turn it ON again more than 10
seconds after. 4.8. Update the PRCB
firmware. 4.9. Make the specified
readjustments. 5 If the above actions
do not solve the problem, contact
KMBT.
1 Clean the connection between the
Drum unit/C new release failure
drum unit and the machine if dirty. 2
C2A11 The status with the new unit is not
Reinstall drum unit. 3 Check the
cleared after the new drum unit is set.
connector between drum unit-FRB
25

as necessary. 5 Replace the drum unit.
6 Replace FRB. 7 Replace PRCB.
Drum unit/M new release failure
Drum unit/Y new release failure
Drum unit/K new release failure
Fusing roller separation failure 1 Check the connector between M11-
• With the fusing roller being retracted, PRCB CN13 for proper connection and
the fusing pressure home sensor correct as necessary. 2 Check the
(PS38) is not unblocked even after the connector between fusing unit-relay
C3101
specified period of time has passed CN98, CN99, CN104-PRCB CN5 for
after the fusing pressure motor (M11) proper connection and correct as
started rotating. • With the fusing roller necessary. 3 PS38 I/O check, sensor
being pressed, the fusing pressure check PRCB CN5-12 (ON) 27 to 28-C.
26
home sensor (PS38) is not blocked 4 M11 operation check PRCB CN13-1
even after the specified period of time to 4 25-C. 5 Replace M11. 6 Replace
has passed after the fusing pressure the fusing unit. 7 PRCB IC26
motor (M11) started rotating. conduction check. 8 Replace PRCB.
PRCB CN2 for proper connection and
Fusing motor failure to turn
The motor lock signal remains HIGH
loading status of the fusing unit drive,
C3201 for a predetermined continuous period
and correct the error as necessary. 3
of time while the motor remains
stationary.
(REM) PRCB CN2-12 (LOCK) 27-I to J.
4 Replace M3. 5 Replace PRCB.
Fusing motor turning at abnormal PRCB CN2 for proper connection and
timing correct as necessary. 2 Check the
The motor lock signal remains LOW for loading status of the fusing unit drive,
C3202
a predetermined continuous period of and correct the error as necessary. 3
time while the motor remains M3 operation check PRCB CN2-9
stationary. (REM) PRCB CN2-12 (LOCK) 27-I to J.
4 Replace M3. 5 Replace PRCB.
1 Check the connector between FM8-
Paper cooling fan failure to turn
Check the fan for possible overload
The fan lock signal remains HIGH for a
C3302 and correct as necessary. 3 FM8
operation check PRCB CN12-1 (REM)
time while the fan remains stationary.
PRCB CN12-3 (LOCK) 26-C. 4
Replace FM8. 5 PRCB ICP3
conduction check. 6 Replace PRCB.
Fusing warm-up trouble
• Detected temperature of the heating
roller temperature sensor (TEMS) does
1 Check the fusing unit for correct
not go up a given range of temperature
installation (whether it is secured in
even after a lapse of given period of
position). 2 Check the open/close
time at warm up. • The warm-up is not
operation of the right door. 3 Check the
C3425 completed even after the set period of
fusing unit, DCPU and PRCB for proper
time has elapsed after the warm-up is
connection and correct or change as
started. • Less than the predetermined
necessary. 4 Replace the fusing unit. 5
temperature of the heating roller
Replace PRCB. 6 Replace DCPU.
temperature sensor (TEMS), even after
a predetermined period of time after
warm-up is complete.
Fusing abnormally high temperature 1 Check the fusing unit for correct
C3722
detection (Edge of the heating side) installation (whether it is secured in
27
Detected temperature of the heating position). 2 Check the open/close

roller thermistor/1 (TH1) goes beyond a operation of the right door. 3 Check the
given temperature for a given period of fusing unit and PRCB for proper
time consecutively. connection and correct or change as
necessary. 4 Replace the fusing unit. 5
Replace PRCB.

Fusing abnormally high temperature 1 Check the fusing unit for correct
detection (Main of the heating side) installation (whether it is secured in
• Detected temperature of the heating position). 2 Check the open/close
roller temperature sensor (TEMS) goes operation of the right door. 3 Check
C3725
beyond a given temperature for a given the fusing unit and PRCB for proper
period of time consecutively. • The hard connection and correct or change as
protector signal error is detected for a necessary. 4 Replace the fusing unit.
given period of time consecutively. 5 Replace PRCB.
Fusing abnormally high temperature installation (whether it is secured in
detection (Center of the heating side) position). 2 Check the open/close
Detected temperature of the heating operation of the right door. 3 Check
C3726
roller thermistor/2 (TH2) goes beyond a the fusing unit and PRCB for proper
given temperature for a given period of connection and correct or change as
time consecutively. necessary. 4 Replace the fusing unit.
5 Replace PRCB.
Fusing abnormally low temperature
detection (Main of the heating roller)
operation of the upper right door. 3
The heating roller temperature sensor
C3825 Check the fusing unit and PRCB for
(TEMS) continues to detect a
proper connection and correct or
temperature lower than a predetermined
change as necessary. 4 Replace the
one for a predetermined period of time.
fusing unit. 5 PRCB ICP15 conduction
check. 6 Replace PRCB.
detection (Center of the heating roller)
operation of the upper right door. 3
The heating roller thermistor/2 (TH2)
C3826 Check the fusing unit and PRCB for
continues to detect a temperature lower
than a predetermined one for a
change as necessary. 4 Replace the
predetermined period of time.
fusing unit. 5 PRCB ICP15 conduction
check. 6 Replace PRCB.
28
Fusing sensor wire breaks detection 1 Check the fusing unit for correct
(Edge of the heating roller) installation (whether it is secured in
After a predetermined period of time after position). 2 Check the open/close
the warm-up stage is started, the heating operation of the upper right door. 3
C3922
roller thermistor/1 (TH1) voltage does not Check the fusing unit and PRCB for
decrease by predetermined steps proper connection and correct or
(temperature rise) within a predetermined change as necessary. 4 Replace the
period of time. fusing unit. 5 Replace PRCB.
Fusing sensor wire breaks detection 1 Check the fusing unit for correct
(Center of the heating roller) installation (whether it is secured in
After a predetermined period of time after position). 2 Check the open/close
the warm-up stage is started, the heating operation of the upper right door. 3
C3925
roller temperature sensor (TEMS) Check the fusing unit and PRCB for
voltage does not increase by proper connection and correct or
predetermined steps (temperature rise) change as necessary. 4 Replace the
within a predetermined period of time. fusing unit. 5 Replace PRCB.
Fusing sensor wire breaks detection
(Middle of the heating roller)
• After a predetermined period of time
after the warm-up stage is started, the 1 Check the fusing unit for correct
heating roller thermistor/2 (TH2) voltage installation (whether it is secured in
does not decrease by predetermined position). 2 Check the open/close
steps (temperature rise) within a operation of the upper right door. 3
C3926
predetermined time. • When a Check the fusing unit and PRCB for
temperature detected by the heating proper connection and correct or
roller thermister/1 (TH1) is compared change as necessary. 4 Replace the
with the temperature detected by the fusing unit. 5 Replace PRCB.
heating roller thermister/2 (TH2) to find
out that the difference exceeded the
predetermined temperature.
Polygon motor rotation trouble
• The polygon motor fails to turn stably 1 Check the connector between PH
even after the lapse of a given period of unit-FRB CN17 for proper connection
time after activating and changing and correct as necessary. 2 Replace
C4101
rotation speed the polygon motor. • Motor the PH unit. 3 FRB fuse conduction
lock signal detects HIGH for a given check 4 Replace FRB. 5 Replace
period time consecutively during the PRCB.
polygon motor is rotating.
Laser malfunction
1 Check the connector between PH
• SOS signal is not detected even after
unit-PRCB CN24 for proper
the lapse of a given period of time after
C4501 connection and correct as necessary.
starting the laser output. • SOS signal is
2 Replace the PH unit. 3 Replace
not detected for a given period of time
PRCB.
during printing or IDC sensor adjustment.
29
1 Reinstall the old PRCB. 2 Back up

data. 1. Call the Service Mode to the
screen. 2. Call the Enhanced Security
to the screen. 3. Touch [Engine Data
Backup]. 2. Touch [Engine Data Save
mode], and press the Start key. 3.
Select [Yes], and press the Start key
again. 4. Check that the result “OK”
appears. 3 Replace PRCB Turn OFF
the main power switch and replace
the current PRCB with a new one.
(When using a PRCB of another
machine in service, be sure to use a
Main unit board failure PRCB installed in the same model.) 4
C4801 MFP detects simultaneous replacement Restore back up data. 1. Turn ON the
of multiple boards. main power switch. 2. Check that the
trouble code “C4802” appears and
then display service mode. 3. Call the
Enhanced Security to the screen. 4.
Touch [Engine Data Backup]. 5.
Touch [Engine Data Load mode], and
press the Start key. 6. Select [Yes],
and press the Start key again. 7.
Check that the result “OK” appears. 8.
Turn OFF the main power switch and
turn it ON again more than 10
seconds after. 5 Update the PRCB
firmware. 6 If the above actions do
not solve the problem, contact KMBT.
1 1.1. Check that the trouble code
“C4802” appears and then display
service mode.1. 2. Call the Enhanced
Security to the screen. 1.3. Touch
[Engine Data Backup]. 1.4. Touch
[Engine Data Load mode], and press
Main unit backup data miscompare
the Start key. 1.5. Select [Yes], and
C4802 The replacement of the printer control
press the Start key again. 1.6. Check
board is detected.
that the result “OK” appears. 1.7. Turn
OFF the main power switch and turn it
ON again more than 10 seconds
after. 2 Update the PRCB firmware. 3
If the above actions do not solve the
problem, contact KMBT.
Transport motor’s failure to turn 1 Check the connector between M1-
C5102
The motor lock signal remains HIGH for PRCB CN31 for proper connection
30
a predetermined continuous period of and correct as necessary. 2 Check

time while the motor remains stationary. M1 for proper drive coupling and
correct as necessary. 3 M1 operation
Replace PRCB.
Transport motor’s turning at abnormal
timing
C5103 The motor lock signal remains LOW for a
predetermined continuous period of time
while the motor remains stationary.
Replace PRCB.
relay CN26-PRCB CN18 for proper
Power supply cooling fan motor’s failure connection and correct as necessary.
to turn 2 Check the fan for possible overload
C5351 The fan lock signal remains HIGH for a and correct as necessary. 3 FM1
predetermined continuous period of time operation check PRCB CN18-13
while the fan remains stationary. (REM) PRCB CN18-15 (LOCK) 6-C. 4
FM13-relay CN158- PRCB CN23 for
Ozone fan’s failure to turn necessary. 2 Check the fan for
The fan lock signal remains HIGH for a possible overload and correct as
C5354
predetermined continuous period of time necessary. 3 FM13 operation check
while the fan remains stationary. PRCB CN23-10 (REM) PRCB CN23-
12 (LOCK) 5-C. 4 Replace FM13. 5
Replace PRCB.
31

Toner bottle cooling fan’s failure to connection and correct as necessary.
turn 2 Check the fan for possible overload
C5355 The fan lock signal remains HIGH for and correct as necessary. 3 FM4
a predetermined continuous period of operation check PRCB CN34-1
time while the fan remains stationary. (REM) PRCB CN34-3 (LOCK) 27-C. 4
MFPB PJ26 for proper connection
Rear side cooling fan’s failure to turn and correct as necessary. 2 Check
The fan lock signal remains HIGH for the fan for possible overload and
C5370
a predetermined continuous period of correct as necessary. 3 FM3
time while the fan remains stationary. operation check MFPB PJ26 (LOCK)
7-P. 4 Replace FM3. 5 Replace
MFPB.
1 Reboot the machine. 2 Check the
MFP control board CPU temperature fan connector for proper connection
failure and correct as necessary. 3 Check
C5372
Temperature failure of CPU on the the fan for possible overload and
MFP board was detected. correct as necessary. 4 Fan motor
operation check. 5 Replace MFPB.
AC signal abnormality position). 2 Check the fusing unit,
C5501 The zero cross signal is not input DCPU and PRCB for proper
during fusing phase control. connection and correct or change as
necessary. 3 Replace fusing unit. 4
Replace PRCB. 5 Replace DCPU.
1 Check the connectors on the PRCB
Engine control malfunction
for proper connection and correct or
C5601 Engine control malfunction is detected
change as necessary. 2 Rewrite the
with port monitor control.
firmware. 3 Replace PRCB.
1 Check the type of the installed DF
and replace it if it is a wrong one. 2
DF related configuration error 1 Check to see if the correct firmware is
Inconsistency in the configuration with installed and rewrite with the correct
C6001
the installed DF is detected on the one as necessary. 3 Correct the
main body. harness connection between DFCB
and DSIPB if faulty. 4 Correct the
harness connection between DSIPB
32
and MFPB if faulty. 5 Replace DFCB.

6 Replace DSIPB. 7 Replace MFPB.
1 Check the type of the installed DF
and replace it if it is a wrong one. 2
Correct the harness connection
between DFCB and DSIPB if faulty. 3
DF related configuration error 2
Check the connectors of the dual
C6002 Inconsistency in the configuration with
scan image processing board
the installed DF is detected on the DF.
(DSIPB) for proper connection, and
correct as necessary. (Direction of the
point of contact and connection state
of the flat cable in particular)
1 Correct or change the scanner drive
(pulley, gear, belt) if it is faulty. 2
Drive system home sensor Correct the scanner motor set screw if
malfunction loose. 3 Adjust [Image Position
• The scanner home sensor (PS201) Leading Edge] and [Feed Direction
is unable to detect the scanner Adjustment]. 4 Check the connector
located at its home position. • The between M201-SCDB PJ4 for proper
scanner home sensor (PS201) is connection and correct as necessary.
unable to detect a scanner even when 5 Check the connector between
C6102 the scanner motor has been driven to PS201-SCDB PJ6 for proper
move the scanner over the maximum connection and correct as necessary.
travelling distance. • The scanner 6 Check the connector between
home sensor (PS201) detects the SCDB PJ2-PRCB CN43 for proper
scanner when the scanner has moved connection and correct as necessary.
the maximum travelling distance from 7 PS201 I/O check, sensor check
the position, at which it blocks the SCDB PJ6-3 (ON) 25-P. 8 M201
scanner home sensor (PS201). operation check SCDB PJ4-1 to 4 26-
P. 9 Replace SCDB. 10 Replace
PRCB.
(pulley, gear, belt) if it is faulty. 2
Correct the scanner motor set screw if
Slider over running
loose. 3 Adjust [Image Position
The scanner home sensor (PS201)
Leading Edge] and [Feed Direction
detects the scanner at its home
Adjustment]. 4 Check the connector
position during a period of time that
between M201-SCDB PJ4 for proper
C6103 begins with the time when a prescan
command and a scan preparation
command are executed and ends
PS201-SCDB PJ6 for proper
when a home return command is
executed.
SCDB PJ2-PRCB CN43 for proper
33

SCDB PJ6-3 (ON) 25-P. 8 M201
operation check SCDB PJ4-1 to 4 26-
P. 9 Replace SCDB. 10 Replace
PRCB.
1 Check if the opening and closing
Back side cleaning home sensor
guide is firmly closed. 2 Check the
abnormality (initial)
connector between M5-DFCB J9 for
<When DF-701 is installed> • The CIS
cleaning sensor (PS7) does not
change from H to L even after the
lapse of a given period of time after
C6104 the home position detecting operation
connector between PS7-DFCB J13
is started at the initial operation. • The
for proper connection, and correct as
CIS cleaning sensor (PS7) does not
change from L to H even after the
check DRCB J13-3 (ON) DF-701 1-G.
lapse of a given period of time after
6 M5 operation check DRCB J9-1 to 4
the home position detecting operation
DF-701 6-G. 7 Replace M5. 8
is started at the initial operation.
Replace DFCB.
1 Check if the opening and closing
guide is firmly closed. 2 Check the
Back side cleaning home sensor necessary. 3 Check the connector of
abnormality (normal) M5 for proper drive coupling, and
<When DF-701 is installed> At the correct as necessary. 4 Check the
C6105
time of operation other than the initial connector between PS7-DFCB J13
operation, the CIS cleaning sensor for proper connection, and correct as
(PS7) error is detected. necessary. 5 PS7 I/O check, sensor
check DRCB J13-3 (ON) DF-701 1-G.
6 M5 operation check DRCB J9-1 to 4
DF-701 6-G. 7 Replace M5. 8
Replace DFCB.
1 Select [Service Mode] - [State
Confirmation] - [Memory/HDD Adj.] -
[Memory Bus Check] - [Scanner -
Image input time out Memory], and conduct the memory
C6704 Image data is not input from the bus function. 2 Check the connectors
scanner to the MFP board (MFPB). between scanner section and MFPB
necessary. 3 Replace MFPB. 4
Replace CCDB.
CCD clamp/gain adjustment failure 1 Check the connector between
C6751
• The adjustment value is 0 or 255 CCDB PJ3-MFPB PJ01 for proper
34
during a CCD clamp adjustment. • connection and correct as necessary.

The peak value of the output data is 2 Check for possible extraneous light
64 or less during a CCD gain and correct as necessary. 3 Clean the
adjustment. lens, mirrors, CCD surface, and
shading sheet if dirty. 4 Correct
reflective mirror of the scanner if
faulty, or change scanner mirror. 5
Replace CCDB. 6 Replace MFPB.
ASIC clock input error (front side)
When starting the machine,
verification on reading and writing the 1 Correct the harness connection of
C6752 predetermined value for image CCDB if faulty. 2 Replace CCDB. 3
processing ASIC on CCD board Replace MFPB.
(CCDB) was conducted, and
verification failure was detected.
ASIC clock input error (back side)
<When DF-701 is installed> When 1 Correct the harness connection
starting the machine, verification on between DF and DSIPB if faulty. 2
reading and writing the predetermined Correct the harness connection
C6753
value for image processing ASIC on between DSIPB and MFPB if faulty. 3
dual scan image processing board Replace CIS. 4 Replace DSIPB. 5
(DSIPB) was conducted, and Replace MFPB.

1 Correct the harness connection
between CIS and DSIPB if faulty. 2
CIS clamp adjustment failure
between CIS and CISPU if faulty. 3
<When DF-701 is installed> After the
Check for possible extraneous light and
C6754 gain adjustment is performed at the
correct as necessary. 4 Clean the back
start-up, the CIS clamp adjustment
side reading glass and the shading
value is too high or too low.
sheet if dirty. 5 Replace CIS. 6 Replace
DSIPB. 7 Replace CISPU. 8 Replace
MFPB.
between CIS and DSIPB if faulty. 2
CIS gain adjustment failure
<When DF-701 is installed> After the
between CIS and CISPU if faulty. 3
C6755 gain adjustment is performed at the
Check for possible extraneous light and
start-up, the peak value of the output
correct as necessary. 4 Clean the back
data is lower than a given value.
side reading glass and the shading
sheet if dirty. 5 Replace CIS. 6 Replace
35
DSIPB. 7 Replace CISPU. 8 Replace

MFPB.
CCD power-supply voltage malfunction 1 Correct the harness connection
Power is not supplied to CCD after the between CCDB and SCDB if faulty. 2
lapse of a given period of time after the Correct the harness connection
C6756
main power switch or sub power key is between SCDB and DCPU if faulty. 3
turned ON or the machine recovers Replace CCDB. 4 Replace SCDB. 5
from the sleep mode. Replace DCPU.
DSC board mount failure 1 1 Correct the harness connection of
C6901 When MFP detects that DSC board/1 DSCB/1 if faulty. 2 Replace DSCB/1. 3
(front side) is not properly installed. Replace MFPB
DSC board bus check NG1-1 1 Correct the harness connection of
C6902 When DSC bus check (front side) DSCB/1 if faulty. 2 Replace DSCB/1. 3
detects an error. Replace MFPB
DSC board bus check NG1-2 1 Correct the harness connection of
C6903 When DSC bus check (front side) DSCB/1 if faulty. 2 Replace DSCB/1. 3
detects an error. Replace MFPB
1 Correct the harness connection of
DSC board mount failure 2
DSCB/2 if faulty. 2 Correct the harness
<When DF-701 is installed> When
C6911 connection of DSIPB if faulty. 3
MFP detects that DSC board/2 (back
Replace DSCB/2. 4 Replace DSIPB. 5
side) is not properly installed.
Replace MFPB.
DSC Bus check NG2-1
Replace MFPB.
DSC Bus check NG2-2
Replace MFPB.
Scanner sequence trouble 1
The original transport interval becomes
between main body and DF if faulty. 2
C6F01 shorter than the predetermined value
Replace DFCB (DF-624/DF-701). 3
due to an original transport control error
Replace MFPB.
in original reading in DF.
Before reading pressure welding When DF-624 is installed: 1 Check the
alienation mechanism connector between M5-DFCB J18 for
C8101 <When DF-624 is installed> • During a proper connection and correct as
pressure motion being performed, the necessary. 2 Check the connector of
document reading sensor (PS4) output M5 for proper drive coupling, and
36
does not change from H to L. • During a correct as necessary. 3 Check the

retraction motion being performed, the connector between PS4-DFCB J10 for
document reading sensor (PS4) output proper connection and correct as
does not change from L to H. necessary. 4 PS4 I/O check, sensor
<When DF-701 is installed> • During a check DFCB J10-3 (ON) DF-624 2-G. 5
pressure motion being performed, the M5 operation check DFCB J18-4 to 5
document reading sensor (PS6) output DF-624 2-G. 6 Replace M5. 7 FSCB F8
does not change from H to L. • During a conduction check. 8 Replace DFCB.
retraction motion being performed, the When DF-701 is installed: 1 Check the
document reading sensor (PS6) output connector between M4-DFCB J18 for
does not change from L to H. proper connection and correct as
connector between PS6-DFCB J10 for
check DFCB J10-3 (ON) DF-701 2-G. 5
M4 operation check DFCB J18-4 to 5
DF-701 1-G. 6 Replace M4. 7 FSCB F8
conduction check. 8 Replace DFCB.
When DF-624 is installed: 1 Check the
Glass cleaning mechanism trouble
<When DF-624 is installed> The
document reading glass cleaning
sensor (PS12) is not turned ON after
the glass cleaning motor (M4) is turned
DF-624 1 to 2-B. 6 Replace M4. 7
C8107 ON.
Replace DFCB.
<When DF-701 is installed> The
document reading glass cleaning
sensor (PS13) is not turned ON after
the document reading glass cleaning
motor (M6) is turned ON.
37
DF-701 1-B. 6 Replace M6. 7 Replace

DFCB.
connector between FM1-DFCB J16 for
necessary. 2 Check the fan for possible
Cooling fan trouble
overload and correct as necessary. 3
<When DF-624 is installed> <When
FM1 operation check DFCB J16-3 (ON)
DF-701 is installed> • The lock signal
DF-624 3-B 4 Replace FM1. 5 DFCB
continues to detect H during a given
F6 conduction check. 6 Replace DFCB.
C8302 time while the DF cooling fan motor
(FM1) is spinning. • The lock signal
connector between FM1-DFCB J16 for
continues to detect L during a given
time while the cooling fan (FM1) is
necessary. 2 Check the fan for possible
during halts.
overload and correct as necessary. 3
FM1 operation check DFCB J16-3 (ON)
DF-701 7-G. 4 Replace FM1. 5 DFCB
F6 conduction check. 6 Replace DFCB.
1 Check the connection between
SCDB-LU201, and correct if necessary.
2 Check the connector between SCDB
PJ1-PRCB CN43 for proper connection
Exposure LED lighting failure
and correct as necessary. 3 Check the
The output from the CCD sensor is a
C9401 connector between CCDB PJ3-MFPB
predetermined value or less during
PJ01 for proper connection and correct
CCD sensor gain adjustment.
as necessary. 4 Replace the LED
exposure unit. 5 Replace CCDB. 6
Replace SCDB. 7 Replace PRCB. 8
Replace MFPB.
1 Check the connection between
SCDB-LU201, and correct if necessary.
2 Check the connector between SCDB
Exposure LED lighting abnormally PJ1-PRCB CN43 for proper connection
The average output value of the CCD and correct as necessary. 3 Check the
C9402 sensor with the scanner at its standby connector between CCDB PJ3-MFPB
position is a predetermined value or PJ01 for proper connection and correct
more at the end of a scan job. as necessary. 4 Replace the LED
exposure unit. 5 Replace CCDB. 6
Replace SCDB. 7 Replace PRCB. 8
Replace MFPB.
ode Description Remedy

38
CIS LED lighting failure 1 Correct the harness connection between

<When DF-701 is installed> At CIS and DSIPB if faulty. 2 Correct the harness
the CIS gain adjustment, the connection between CIS and CISPU if faulty. 3
C9403
machine detected that the Replace CIS. 4 CISPU F1, F2 conduction
output of the CIS LED is lower check. 5 Replace CISPU. 6 Replace DSIPB. 7
than the specified value. Replace MFPB.
CIS LED lighting abnormally
1 Correct the harness connection between
<When DF-701 is installed>
CIS and DSIPB if faulty. 2 Correct the harness
After a scan job is completed,
connection between CIS and CISPU if faulty. 3
C9404 the machine detected that the
Replace CIS. 4 CISPU F1, F2 conduction
average output of the CIS
check. 5 Replace CISPU. 6 Replace DSIPB. 7
LED is greater than the
Replace MFPB.
specified value.
Standard controller
configuration failure
CA051
The controller of the MFP
board (MFPB) is faulty.
1 Check to see if the following setting has
been correctly made: [Service Mode] -
Controller hardware error [System 2] - [Image Controller Setting]. If
A controller hardware error is changing the setting, turn OFF the main power
CA052
detected in the network switch and turn it ON again after 10 seconds
interface. or more. 2 Check the connectors of the MFPB
necessary. 3 Replace MFPB.
1 Check to see if the following setting has
been correctly made: [Service Mode] -
Controller start failure [System 2] - [Image Controller Setting]. If
A controller start failure is changing the setting, turn OFF the main power
CA053
detected in the controller switch and turn it ON again after 10 seconds
interface. or more. 2 Check the connectors of the MFPB
necessary. 3 Replace MFPB.
CB001
... FAX board error
CB119
CB120
... Controller error
CB196
CC001 Vendor connection failure
CC151
ROM contents error
...
39
CC165
CD004
... Hard disk error
CD047
Konica-Minolta bizhub 4050 Trouble Error Codes List
Code Description Causes Remedy

1 Remove Tray 1. 2 Check the lift plate
and gears for proper operation by
moving the metal plate. Replace the tray
1 if any abnormality is found 3 Check
Tray 1 feeder
• Pick/lift motor the pick/lift motor gearbox for the
up/down abnormality
0202- gearbox • following: • Gear tooth breakage •
Pick/lift motor:
146.00 Controller Freedom of rotation Replace the pick/lift
Encoder Never
board (CTLB) motor gearbox if any abnormality is
Detected in tray 1.
found. 4 Check the cable JLIFT1 on the
CTLB. Replace the pick/lift motor
gearbox if any abnormality is found. 5
Replace the printer.
1 Check the cable J11 on PFCB. Reseat
the cable if any abnormality is found. 2
Remove the option tray insert and
bypass PS35. 3 Enter the Service Mode
and conduct a Paper Passage Test:
• PF control
Tray 2 feeder Select [Service Mode] -> [State
board (PFCB) •
0204- up/down abnormality Confirmation] -> [Paper Passage Test] -
Tray present
321.51 ACM motor no first > [Tray 2], and press the Start key. 4
sensor (PS35) •
encoder Check the ACM for proper operation.
ACM assembly
Replace the ACM assembly if any
abnormality is found. 5 Check the ACM
gear for any wear or damage. Replace
the ACM assembly if any abnormality is
found.
• PF control
Tray 2 feeder Remove the option tray insert and
board (PFCB) •
0204- up/down abnormality bypass PS35. 3 Enter the Service Mode
Tray present
321.52 ACM motor stop and conduct a Paper Passage Test:
sensor (PS35) •
error Select [Service Mode] -> [State
ACM assembly
Confirmation] -> [Paper Passage Test] -
> [Tray 2], and press the Start key. 4
40
Check the ACM for proper operation.

found.
Remove the option tray insert and
bypass PS35. 3 Enter the Service Mode
and conduct a Paper Passage Test:
Tray 2 feeder • PF control
Select [Service Mode] -> [State
up/down abnormality board (PFCB) •
0204- Confirmation] -> [Paper Passage Test] -
ACM PWM Tray present
321.53 > [Tray 2], and press the Start key. 4
underflow (motor sensor (PS35) •
overspeed) ACM assembly
found.
1 Remove the option tray insert. 2
Check the separator roll assembly gear
under the tray base for the following: •
Tray 2 feeder Gear tooth breakage • Freedom of
• PF control
up/down abnormality rotation Replace the tray 2 if any
0204- board (PFCB) •
Separator/Pass- abnormality is found. 3 Check the cable
322.54 Separator roll
through motor no J10 on the PFCB. Replace the tray 2 if
assembly
first encoder any abnormality is found. 4 Check the
separator roll assembly for wear or
damage. Replace the separator roll
assembly if any abnormality is found.
Tray 2 feeder Gear tooth breakage • Freedom of
• PF control
up/down abnormality rotation Replace the tray 2 if any
Separator/Pass- abnormality is found. 3 Check the cable
through motor stop J10 on the PFCB. Replace the tray 2 if
assembly
error any abnormality is found. 4 Check the
0204- Tray 2 feeder • PF control 1 Remove the option tray insert. 2
322.56 up/down abnormality board (PFCB) • Check the separator roll assembly gear
41
Separator/Pass- Separator roll under the tray base for the following: •
through motor PWM assembly Gear tooth breakage • Freedom of
underflow (motor rotation Replace the tray 2 if any
overspeed) abnormality is found. 3 Check the cable
J10 on the PFCB. Replace the tray 2 if
any abnormality is found. 4 Check the
1 Check the cable J11 on the PFCB.
Reseat the cable if any abnormality is
found. 2 Remove the option tray insert
and bypass PS35. 3 Enter the Service
Mode and conduct a Paper Passage
• PF control
Tray 2 feeder Test: Select [Service Mode] -> [State
board (PFCB) •
Tray present
324.57 ACM motor no first > [Tray 2], and press the Start key. 4
sensor (PS35) •
encoder Check the ACM for proper operation.
ACM assembly
found
• PF control
Tray 2 feeder Test: Select [Service Mode] -> [State
board (PFCB) •
Tray present
324.58 ACM motor stop > [Tray 2], and press the Start key. 4
sensor (PS35) •
error Check the ACM for proper operation.
ACM assembly
found
Tray 2 feeder • PF control
up/down abnormality board (PFCB) •
0204- and bypass PS35. 3 Enter the Service
ACM motor PWM Tray present
324.59 Mode and conduct a Paper Passage
underflow (motor sensor (PS35) •
Test: Select [Service Mode] -> [State
overspeed) ACM assembly
42

found
1 Check all connections to PFCB.
Tray 2 feeder • PF control Reseat the cables if any abnormality is
0204- up/down abnormality board (PFCB) • found. 2 Check printer’s firmware level.
325.60 Hardware error - Controller Rewrite the firmware if any abnormality
Board ID unknown board (CTLB) is found. 3 Replace the tray 2. 4
Replace CTLB.
Tray 2 feeder
• PF control Reseat the cables if any abnormality is
up/down abnormality
0204- board (PFCB) • found. 2 Check printer’s firmware level.
Hardware error -
325.61 Controller Rewrite the firmware if any abnormality
Option type
board (CTLB) is found. 3 Replace the tray 2. 4
unknown
Replace CTLB.
Tray 2 feeder • PF control Reseat the cables if any abnormality is
0204- up/down abnormality board (PFCB) • found. 2 Check printer’s firmware level.
325.62 Hardware error - Controller Rewrite the firmware if any abnormality
Product ID unknown board (CTLB) is found. 3 Replace the tray 2. 4
Replace CTLB.
Tray 2 feeder 1 Check all connections to PFCB.
up/down abnormality • PF control Reseat the cables if any abnormality is
0204- Hardware error - board (PFCB) • found. 2 Check printer’s firmware level.
325.63 Sensors are not Controller Rewrite the firmware if any abnormality
plugged on the board (CTLB) is found. 3 Replace the tray 2. 4
board Replace CTLB.
Check the lift plate and gears for proper
operation by moving the metal plate.
Replace the tray 3 if any abnormality is
Tray 3 lift-up failure • ACM motor •
0206- found. 3 Check the ACM motor for the
ACM motor no first PF control
331.51 following: • Gear tooth breakage •
encoder board (PFCB)
Freedom of rotation Replace the tray 3 if
cable J11 on PFCB. Replace the tray 3
if any abnormality is found.

43

ACM motor stop PF control
error board (PFCB)
Tray 3 lift-up failure Replace the tray 3 if any abnormality is
• ACM motor •
0206- ACM motor PWM found. 3 Check the ACM motor for the
PF control
331.53 underflow (motor following: • Gear tooth breakage •
board (PFCB)
overspeed) Freedom of rotation Replace the tray 3 if
Tray 3 lift-up failure Gear tooth breakage • Freedom of
• PF control
Separator/Pass- rotation Replace the tray 3 if any
through motor - abnormality is found. 3 Check the cable
Motor no first J10 on PFCB. Replace the tray 3 if any
assembly
encoder abnormality is found. 4 Check the
Gear tooth breakage • Freedom of
Tray 3 lift-up failure • PF control
rotation Replace the tray 3 if any
0206- Separator/Pass- board (PFCB) •
abnormality is found. 3 Check the cable
332.55 through motor - Separator roll
J10 on PFCB. Replace the tray 3 if any
Motor stop error assembly
abnormality is found. 4 Check the
0206- Tray 3 lift-up failure • PF control 1 Remove the option tray insert. 2
332.56 Separator/Pass- board (PFCB) • Check the separator roll assembly gear
44
through motor - Separator roll under the tray base for the following: •
PWM underflow assembly Gear tooth breakage • Freedom of
(motor overspeed) rotation Replace the tray 3 if any
J10 on PFCB. Replace the tray 3 if any
1 Check the cable J11 on PFCB.
• PF control
Tray 3 lift-up failure board (PFCB) •
ACM motor no first Tray present
encoder sensor (PS35) •
ACM assembly
found.
• PF control
Tray 3 lift-up failure board (PFCB) •
ACM motor stop Tray present
error sensor (PS35) •
ACM assembly
found.
• PF control
Tray 3 lift-up failure found. 2 Remove the option tray insert
board (PFCB) •
0206- ACM PWM and bypass PS35. 3 Enter the Service
Tray present
334.59 underflow (motor Mode and conduct a Paper Passage
sensor (PS35) •
overspeed) Test: Select [Service Mode] -> [State
ACM assembly
45

found.
1 Check all connections to the PFCB.
Hardware error -
Board ID unknown
Replace the CTLB.
Tray 3 lift-up failure • PF control Reseat the cables if any abnormality is
0206- Hardware error - board (PFCB) • found. 2 Check printer’s firmware level.
335.61 Option type Controller Rewrite the firmware if any abnormality
unknown board (CTLB) is found. 3 Replace the tray 3. 4
Replace the CTLB.
Hardware error -
Product ID unknown
Replace the CTLB.
Hardware error -
Sensors are not
plugged on the
board
Replace the CTLB.
ACM motor no first PF control
encoder board (PFCB)
Tray 4 lift-up failure • ACM motor • 1 Remove the option tray insert. 2
0208-
ACM motor stop PF control Check the lift plate and gears for proper
341.52
error board (PFCB) operation by moving the metal plate.
46

found. 3 Check the ACM motor for the
following: • Gear tooth breakage •
Tray 4 lift-up failure Replace the tray 4 if any abnormality is
• ACM motor •
0208- ACM motor PWM found. 3 Check the ACM motor for the
PF control
341.53 underflow (motor following: • Gear tooth breakage •
board (PFCB)
overspeed) Freedom of rotation Replace the tray 4 if

Check the separator roll assembly
gear under the tray base for the
• PF control following: • Gear tooth breakage •
0208- board (PFCB) • Freedom of rotation Replace the tray
Separator/pass-through
342.54 Separator roll if any abnormality is found. 3 Check
motor no first encoder
assembly the cable J10 on PFCB. 4 Check the
Check the separator roll assembly
gear under the tray base for the
• PF control following: • Gear tooth breakage •
0208- board (PFCB) • Freedom of rotation Replace the tray
Separator/pass-through
342.55 Separator roll if any abnormality is found. 3 Check
motor stop error
assembly the cable J10 on PFCB. 4 Check the
Tray 4 lift-up failure • PF control 1 Remove the option tray insert. 2
0208-
Separator/pass-through board (PFCB) • Check the separator roll assembly
342.56
motor PWM underflow Separator roll gear under the tray base for the
47
(motor overspeed) assembly following: • Gear tooth breakage •

Freedom of rotation Replace the tray
if any abnormality is found. 3 Check
the cable J10 on PFCB. 4 Check the
found.y is found. 2 Remove the
option tray insert and bypass PS35. 3
Enter the Service Mode and conduct
• PF control
a Paper Passage Test: Select
board (PFCB) •
Tray 4 lift-up failure [Service Mode] -> [State
0208- Tray present
ACM motor no first Confirmation] -> [Paper Passage
344.57 sensor (PS35)
encoder Test] -> [Tray 4], and press the Start
• ACM
key. 4 Check the ACM for proper
assembly
operation. Replace the ACM
5 Check the ACM gear for any wear
or damage. Replace the ACM
assembly if any abnormality is found
found.y is found. 2 Remove the
option tray insert and bypass PS35. 3
Enter the Service Mode and conduct
• PF control
a Paper Passage Test: Select
board (PFCB) •
[Service Mode] -> [State
0208- Tray 4 lift-up failure Tray present
Confirmation] -> [Paper Passage
344.58 ACM motor stop error sensor (PS35)
Test] -> [Tray 4], and press the Start
• ACM
assembly
• PF control Reseat the cable if any abnormality is
Tray 4 lift-up failure board (PFCB) • found.y is found. 2 Remove the
0208- ACM motor PWM Tray present option tray insert and bypass PS35. 3
344.59 underflow (motor sensor (PS35) Enter the Service Mode and conduct
overspeed) • ACM a Paper Passage Test: Select
assembly [Service Mode] -> [State
Confirmation] -> [Paper Passage
48
Test] -> [Tray 4], and press the Start

• PF control Reseat the cables if any abnormality
0208- board (PFCB) • is found. 2 Check printer’s firmware
Hardware error - Board
345.60 Controller level. Rewrite the firmware if any
ID unknown
board (CTLB) abnormality is found. 3 Replace the
tray 4. 4 Replace CTLB.
Hardware error - Option
type unknown
Hardware error -
Product ID unknown
Tray 4 lift-up failure • PF control Reseat the cables if any abnormality
0208- Hardware error - board (PFCB) • is found. 2 Check printer’s firmware
345.63 Sensors are not Controller level. Rewrite the firmware if any
plugged on the board board (CTLB) abnormality is found. 3 Replace the
Stapler motor’s drive 1 Open the stapler service cover and
malfunction <When FS- check the ejector motor cable
1109- P02 is installed> Stapler control connection on SCB. Reseat the
381.51 No encoder feedback board (SCB) ejector motor connector if any
detected from the staple abnormality is found. 2 Replace the
finisher ejector motor. staple finisher option.
Stapler motor’s drive 1 Open the stapler service cover and
malfunction <When FS- check the ejector motor cable
1109- P02 is installed> Stapler control connection on SCB. Reseat the
381.52 Motor stop error - the board (SCB) ejector motor connector if any
ejector motor kept on abnormality is found. 2 Replace the
running some time after staple finisher option.
49
the motor was

commanded to stop.
Stapler motor’s drive
1 Open the stapler service cover and
malfunction <When FS-
check the ejector motor cable
P02 is installed>
1109- Stapler control connection on SCB. Reseat the
No encoder feedback
381.54 board (SCB) ejector motor connector if any
detected from the staple
abnormality is found. 2 Replace the
finisher interface/main
staple finisher option.
motor.
malfunction <When FS- 1 Open the stapler service cover and
P02 is installed> check the ejector motor cable
1109- Motor stop error - the Stapler control connection on SCB. Reseat the
381.55 interface/main motor board (SCB) ejector motor connector if any
kept on running some abnormality is found. 2 Replace the
time after the motor was staple finisher option.
commanded to stop.
1 Open the stapler service cover and
malfunction <When FS-
check the ejector motor cable
P02 is installed>
1109- Stapler control connection on SCB. Reseat the
The staple finisher
381.56 board (SCB) ejector motor connector if any
interface/main motor
abnormality is found. 2 Replace the
went over the normal
staple finisher option.
speed.

1 Check the gear on the toner cartridge
for wear or damage. Replace the toner
cartridge if any abnormality is found. 2
Remove, and then reinstall the toner
cartridge. Make sure that it is properly
seated. 3 Run a print test. If the above
• Cartridge actions do not solve the problem,
2201- Toner cartridge gearbox • replace the toner cartridge. 4 Check the
155.00 motor rotation failure Controller gears on the cartridge gearbox for
board (CTLB) proper rotation and for wear or damage.
Replace the cartridge gearbox if any
cartridge gearbox cable for proper
connection to the CTLB. Reseat the
cable if any abnormality is found. 6
Check the cartridge gearbox cable for
50
damage. 7 Replace the cartridge

gearbox.
1 Make sure that the cable JFAN1 is
properly connected to the CTLB. 2
Check if the cooling fan is rotating
properly. Replace FM1 if any
abnormality is found. 3 Measure the
• Controller voltage across JFAN1. 1. Turn off the
2350- board (CTLB) • printer, and disconnect JFAN1 from the
Cooling fan error
171.0x Cooling fan CTLB. 2. Turn on the printer, and
(FM1) measure the voltage across JFAN1. 3.
Voltage is set to approximately 24 V. 4
Replace the CTLB if any abnormality is
found in the measured voltage. 5 Check
if FM1 is running. Replace F1 if it is not
running.
1 Remove the transfer roll, and then
check for loose toner blocking PS13.
Clean the sensor if any abnormality is
found. 2 Check PS13 for proper
operation. Reinstall the actuator if any
Black TCR sensor • Toner density
abnormality is found. 3 If it still cannot
2564- failure sensor (PS13) •
move freely, then replace PS13. 4
132.01 TDS baseline too Controller
Check the cable JTDS for proper
low. board (CTLB)
connection. Reseat the cable if any
JTDS for damage and pinch points.
Replace PS13 if any abnormality is
found. 6 Replace the CTLB.
132.02 TDS baseline too Controller
high. board (CTLB)
2564- Black TCR sensor • Toner density 1 Remove the transfer roll, and then
132.03 failure sensor (PS13) • check for loose toner blocking PS13.
51
TDS baseline Controller Clean the sensor if any abnormality is

excessive range. board (CTLB) found. 2 Check PS13 for proper
132.16 TDS calibration at Controller
maximum. board (CTLB)
132.17 TDS calibration too Controller
low. board (CTLB)
Black TCR sensor • Toner density Clean the sensor if any abnormality is
2564- failure sensor (PS13) • found. 2 Check PS13 for proper
132.18 TDS calibration too Controller operation. Reinstall the actuator if any
close to baseline. board (CTLB) abnormality is found. 3 If it still cannot
52

Black TCR sensor operation. Reinstall the actuator if any
• Toner density
failure abnormality is found. 3 If it still cannot
2564- sensor (PS13) •
PC drum move freely, then replace PS13. 4
132.32 Controller
measurement too Check the cable JTDS for proper
board (CTLB)
high. connection. Reseat the cable if any
Black TCR sensor
failure • Toner density
2564- PC drum sensor (PS13) •
132.33 measurement too Controller
different from board (CTLB)
calibration.
Black TCR sensor operation. Reinstall the actuator if any
• Toner density
failure abnormality is found. 3 If it still cannot
2564- sensor (PS13) •
PC drum move freely, then replace PS13. 4
132.34 Controller
measurement too Check the cable JTDS for proper
board (CTLB)
close to baseline. connection. Reseat the cable if any
53
1 Check for loose toner blocking PS14.

Clean the CTLS if any abnormality is
found. 2 Check the cable PCN3 for
Toner empty censor • Toner level
proper connection to PU. Reseat the
cables if any abnormality is found. 3
2A94- Toner level sensor Power supply
Check PS14 cable for proper
133.05 reading above unit (PU) •
maximum expected Controller
value. board (CTLB)
Check the cable PCN3 and PS14 cable
for damage. 5 Replace CTLB. 6
Toner empty censor • Toner level
2A94- Toner level sensor Power supply
133.06 reading below unit (PU) •
minimum expected Controller
value. board (CTLB)
• Toner level
Toner empty censor sensor (PS14) •
2A94- error Power supply
133.08 Excessive the toner unit (PU) •
level sensor noise. Controller
board (CTLB)
1 Check the fuser cables JTHERM1
and JEXIT for proper connection to the
Fuser warm-up CTLB. Reseat the cables if any
trouble abnormality is found. 2 Check the cable
Fuser has been on • Controller PCN5 for proper connection to power
3423- for more than board (CTLB) • supply. Reseat the cables if any
121.07 allowed after a gap Power supply abnormality is found. 3 Check the
blowout, and the unit (PU) cables JTHERM1, JEXIT and PCN5 for
temperature is still damage. Replace the fuser unit if any
too cold. abnormality is found. 4 Check for
resistance on the fuser cable. 1. Turn
off the printer. 2. Remove the rear door
54
and cover. 3. Disconnect the fuser

cable connected to PCN5 of PU. 4.
Check for approximate correct
resistance on the fuser cable:
220V/43Om, 110V/10U, 100V/8Om

1 Check the fuser cables JTHERM1 and
JEXIT for proper connection to the CTLB.
Reseat the cables if any abnormality is
found. 2 Check the cable PCN5 for proper
connection to power supply. Reseat the
cables if any abnormality is found. 3 Check
Fuser warm-up • Controller
the cables JTHERM1, JEXIT and PCN5 for
trouble board (CTLB)
3423- damage. Replace the fuser unit if any
Fuser was under • Power
121.08 abnormality is found. 4 Check for
temp when page supply unit
resistance on the fuser cable. 1. Turn off
was in fuser. (PU)
the printer. 2. Remove the rear door and
cover. 3. Disconnect the fuser cable
connected to PCN5 of PU. 4. Check for
approximate correct resistance on the
fuser cable: 220V/43Om, 110V/10U,
100V/8Om
Fuser warm-up
trouble • Controller
Fuser undertemp board (CTLB)
during steady state • Power
control. Can occur supply unit
in printing or (PU)
standby modes.
100V/8Om
Fuser warm-up • Controller 1 Check the fuser cables JTHERM1 and
3423- trouble board (CTLB) JEXIT for proper connection to the CTLB.
121.22 Fuser did not warm • Power Reseat the cables if any abnormality is
enough to start line supply unit found. 2 Check the cable PCN5 for proper
55
voltage detection. (PU) connection to power supply. Reseat the

damage. Replace the fuser unit if any
abnormality is found. 4 Check for
100V/8Om
Fuser took too long • Power
to heat to line supply unit
detection temp. (PU)
100V/8Om
Fuser never • Power
reached detection supply unit
temperature (PU)
100V/8Om
3423- Fuser warm-up • Controller 1 Check the fuser cables JTHERM1 and
56
121.25 trouble board (CTLB) JEXIT for proper connection to the CTLB.
After line voltage • Power Reseat the cables if any abnormality is
detection, control supply unit found. 2 Check the cable PCN5 for proper
did not roll over to (PU) connection to power supply. Reseat the
steady state control cables if any abnormality is found. 3 Check
in time. the cables JTHERM1, JEXIT and PCN5 for
100V/8Om
Failed to reach • Power
temperature during supply unit
warm up. (PU)
100V/8Om
Fuser warm-up connection to power supply. Reseat the
• Controller
trouble cables if any abnormality is found. 3 Check
board (CTLB)
3423- Failed to reach EP the cables JTHERM1, JEXIT and PCN5 for
• Power
121.28 warm up damage. Replace the fuser unit if any
supply unit
temperature in abnormality is found. 4 Check for
(PU)
time. resistance on the fuser cable. 1. Turn off
57

100V/8Om
Fuser warm-up
Fuser failed to board (CTLB)
reach pre-heat • Power
temperature for supply unit
motor start during (PU)
warm up.
100V/8Om
Fuser warm-up
Fuser failed to board (CTLB)
reach printing • Power
temperature by the supply unit
time a page (PU)
reached the fuser.
100V/8Om
Fuser warm-up • Controller found. 2 Check the cable PCN5 for proper
trouble board (CTLB) connection to power supply. Reseat the
3423-
Fuser is too hot. • Power cables if any abnormality is found. 3 Check
121.31
Global overtemp supply unit the cables JTHERM1, JEXIT and PCN5 for
check. (PU) damage. Replace the fuser unit if any
58

100V/8Om
• Controller
Fuser warm-up the cables JTHERM1, JEXIT and PCN5 for
board (CTLB)
3423- trouble damage. Replace the fuser unit if any
• Power
121.32 Open fuser main abnormality is found. 4 Check for
supply unit
thermistor. resistance on the fuser cable. 1. Turn off
(PU)
100V/8Om
• Controller
Fuser warm-up the cables JTHERM1, JEXIT and PCN5 for
board (CTLB)
3423- trouble damage. Replace the fuser unit if any
• Power
121.33 Open fuser edge abnormality is found. 4 Check for
supply unit
thermistor. resistance on the fuser cable. 1. Turn off
(PU)
100V/8Om
• Controller
Fuser warm-up Reseat the cables if any abnormality is
board (CTLB)
3423- trouble found. 2 Check the cable PCN5 for proper
• Power
121.34 Open fuser backup connection to power supply. Reseat the
supply unit
roll thermistor. cables if any abnormality is found. 3 Check
(PU)
59

100V/8Om
Attempting to • Power
reboot after supply unit
receiving a 121.34. (PU)
100V/8Om

and JEXIT for proper connection to
the CTLB. Reseat the cables if any
cable PCN5 for proper connection
to power supply. Reseat the cables
• Controller
if any abnormality is found. 3 Check
board
Fuser warm-up trouble the cables JTHERM1, JEXIT and
3423- (CTLB) •
Fuser did not heat to allow PCN5 for damage. Replace the
121.36 Power
compression jog. fuser unit if any abnormality is
supply unit
found. 4 Check for resistance on
(PU)
the fuser cable. 1. Turn off the
printer. 2. Remove the rear door
60
220V/43Om, 110V/10U, 100V/8Om

and JEXIT for proper connection to
the CTLB. Reseat the cables if any
cable PCN5 for proper connection
to power supply. Reseat the cables
• Controller if any abnormality is found. 3 Check
Fuser warm-up trouble board the cables JTHERM1, JEXIT and
3423- Fuser heated faster than (CTLB) • PCN5 for damage. Replace the
121.37 allowed during line voltage Power fuser unit if any abnormality is
detection. supply unit found. 4 Check for resistance on
(PU) the fuser cable. 1. Turn off the
printer. 2. Remove the rear door
220V/43Om, 110V/10U, 100V/8Om
1 Check the power cord for
continuity. If necessary replace. 2
Make sure the nominal voltage
source is within specification. • Low-
voltage models: 100 to 127 V AC •
High-voltage models: 220 to 240 V
Engine communication error
AC 3 Check if power supply cable is
Controller communication
• Power properly connected to the CTLB.
failure - the zero crossing
supply unit Reseat the cables if any
signal used for fuser control
4091- (PU) • abnormality is found. 4 Measure the
in the low voltage (LV)
940.xx Controller resistance between terminals A and
power supply has failed, or
board D of the power supply socket. 1.
the wrong low voltage
(CTLB) Turn off the printer. 2. Remove the
power supply has been
power cord. 3. Measure the
installed.
resistance between terminals A and
D of PU socket. 4. Is the resistance
approximately 30 ohms? 5 Replace
the PU if any abnormality is found in
the measured resistance. 6 Replace
the CTLB.
• Printhead 1 Check PH cables JLSU1 and J6
(PH) • for proper connection. Reseat the
4501- Laser malfunction
Controller cables if any abnormality is found. 2
111.00 Pel clock check failed.
board Inspect PH cables and connectors.
(CTLB) 3 Replace CTLB. 4 Replace PH.
61

111.01 Downlevel ASIC detected.
Laser malfunction (PH) • for proper connection. Reseat the
4501-
Printhead never delivered Controller cables if any abnormality is found. 2
111.31
HSYNCs. board Inspect PH cables and connectors.
111.32 Printhead lost HSYNCs.
111.40 Wrong printhead installed.
4501-
Open-loop printhead error, Controller cables if any abnormality is found. 2
111.50
open-loop sweep state. board Inspect PH cables and connectors.
4501-
111.51
open-loop sweep state. board Inspect PH cables and connectors.
4501-
111.52
check prelim amp state. board Inspect PH cables and connectors.
4501-
111.53
enable amp Kp state. board Inspect PH cables and connectors.
4501- Laser malfunction • Printhead 1 Check PH cables JLSU1 and J6
111.54 Closed-loop printhead error, (PH) • for proper connection. Reseat the
62
amp Kp failed to converge. Controller cables if any abnormality is found. 2

Laser malfunction
4501- Closed-loop printhead error
111.55 while waiting for amp Kp to
converge.
4501-
Closed-loop printhead error, Controller cables if any abnormality is found. 2
111.56
amp Ki failed to converge. board Inspect PH cables and connectors.

Laser malfunction 1 Check PH cables JLSU1 and J6 for
• Printhead
Closed-loop proper connection. Reseat the cables if
4501- (PH) •
printhead error while any abnormality is found. 2 Inspect PH
111.57 Controller
waiting for amp Ki to cables and connectors. 3 Replace
board (CTLB)
converge. CTLB. 4 Replace PH.
1 Check PH cables JLSU1 and J6 for
Laser malfunction • Printhead
proper connection. Reseat the cables if
4501- Closed-loop (PH) •
any abnormality is found. 2 Inspect PH
111.58 printhead error, load Controller
cables and connectors. 3 Replace
scan regs state. board (CTLB)
CTLB. 4 Replace PH.
Laser malfunction
Closed-loop • Printhead
4501- printhead error, (PH) •
111.59 forward and reverse Controller
capture times differ board (CTLB)
CTLB. 4 Replace PH.
by too much.
• Printhead
4501- (PH) •
printhead sweep any abnormality is found. 2 Inspect PH
111.60 Controller
error, check sweep cables and connectors. 3 Replace
board (CTLB)
accuracy state. CTLB. 4 Replace PH.
• Printhead
Printhead drive proper connection. Reseat the cables if
4501- (PH) •
control out of range any abnormality is found. 2 Inspect PH
111.61 Controller
due to an external cables and connectors. 3 Replace
board (CTLB)
event beyond what CTLB. 4 Replace PH.
63
the control is
designed to handle.
• Printhead
4501- (PH) •
printhead error, off- any abnormality is found. 2 Inspect PH
111.62 Controller
resonant PI effort cables and connectors. 3 Replace
board (CTLB)
state. CTLB. 4 Replace PH.
• Printhead
Laser malfunction proper connection. Reseat the cables if
4501- (PH) •
Timed out on reboot any abnormality is found. 2 Inspect PH
111.63 Controller
sweep. cables and connectors. 3 Replace
board (CTLB)
CTLB. 4 Replace PH.
• Printhead
4501- (PH) •
Attempted to exceed any abnormality is found. 2 Inspect PH
111.64 Controller
open loop drive limits. cables and connectors. 3 Replace
board (CTLB)
CTLB. 4 Replace PH.
• Printhead
4501- (PH) •
Attempted to exceed any abnormality is found. 2 Inspect PH
111.65 Controller
open loop drive limits. cables and connectors. 3 Replace
board (CTLB)
CTLB. 4 Replace PH.
• Printhead
4501- (PH) •
Failed alignment of any abnormality is found. 2 Inspect PH
111.66 Controller
printhead. cables and connectors. 3 Replace
board (CTLB)
CTLB. 4 Replace PH.
• Printhead
4501- (PH) •
Failed alignment of any abnormality is found. 2 Inspect PH
111.67 Controller
printhead. cables and connectors. 3 Replace
board (CTLB)
CTLB. 4 Replace PH.
4501- Too many fake (PH) •
111.68 HSYNCs while Controller
aligning printhead. board (CTLB)
CTLB. 4 Replace PH.
4501- Too many fake (PH) •
111.69 HSYNCs while Controller
aligning printhead. board (CTLB)
CTLB. 4 Replace PH.
64
FW/OS integrity
verification error
• NG results from
1 Turn OFF/ON the main power switch.
verification of the
Controller 2 Rewrite the firmware. 3 Check CTLB
4901 hash value of the
board (CTLB) for proper connection and correct as
controller FW. •
necessary. 4 Replace CTLB
Faulty, damaged, or
illegally written ROM
data.
1 Remove the main drive gearbox and
check for any debris. 2 Remove the
debris if any abnormality is found. 3
Check the gears of main drive gearbox
for wear or damage. Replace the main
drive gearbox if any abnormality is
found. 4 Check M1 for proper operation.
• Main drive
Main motor failure to 1. Remove the main drive gearbox.
gearbox • Main
5102- turn Note: Do not disconnect the main drive
motor (M1) •
140.10 Main motor halls not gearbox cable. 2. Enter the Service
Controller
detected. Mode and conduct a Paper Passage
board (CTLB)
Confirmation Test] -> [Paper Passage
Test], and select any of the feed
sections. 3. Check if M1 rotates when
doing the feed test. 5 Replace the
CTLB. 6 Replace the main drive
gearbox.

1 Remove the main drive
gearbox and check for any
debris. 2 Remove the debris if
any abnormality is found. 3
• Main drive
Check the gears of main drive
gearbox •
gearbox for wear or damage.
Main motor
5102- Main motor failure to turn Replace the main drive
(M1) •
140.20 Main motor took too long to stop. gearbox if any abnormality is
Controller
found. 4 Check M1 for proper
board
operation. 1. Remove the main
(CTLB)
drive gearbox. Note: Do not
disconnect the main drive
gearbox cable. 2. Enter the
Service Mode and conduct a
65
Paper Passage Test: Select

Confirmation Test] -> [Paper
Passage Test], and select any
of the feed sections. 3. Check
if M1 rotates when doing the
feed test. 5 Replace the CTLB.
6 Replace the main drive
gearbox.
Replace the main drive
gearbox if any abnormality is
• Main drive found. 4 Check M1 for proper
gearbox • operation. 1. Remove the main
Main motor failure to turn Main motor drive gearbox. Note: Do not
5102-
Main motor unable to lock (before (M1) • disconnect the main drive
140.30
motor ID). Controller gearbox cable. 2. Enter the
board Service Mode and conduct a
(CTLB) Paper Passage Test: Select
gearbox.
• Main drive any abnormality is found. 3
gearbox • Check the gears of main drive
Main motor gearbox for wear or damage.
5102- Main motor failure to turn
(M1) • Replace the main drive
140.40 Main motor overspeed detected.
Controller gearbox if any abnormality is
board found. 4 Check M1 for proper
(CTLB) operation. 1. Remove the main
66

gearbox.
5102-
Main motor unable to lock (after (M1) • disconnect the main drive
140.60
motor ID). Controller gearbox cable. 2. Enter the
gearbox.
• Main drive
gearbox •
Main motor
5102- Main motor failure to turn gearbox for wear or damage.
(M1) •
140.70 Main motor out of lock detected. Replace the main drive
Controller
board
found. 4 Check M1 for proper
(CTLB)
operation. 1. Remove the main
67

gearbox.
5102-
Transport motor excessive PWM (M1) • disconnect the main drive
140.80
or overtemp. Controller gearbox cable. 2. Enter the
gearbox.
continuity. Replace if
necessary. 2 Make sure the
nominal voltage source is
AC signal abnormality Power within specification. Low-
5501-
Line frequency outside operating supply unit voltage models: 100 to 127 V
126.01
range of device. (PU) AC High-voltage models: 220
to 240 V AC 3 Check if the
power supply cable is properly
connected to the CTLB.
Reseat the cables if any
68
abnormality is found 4
Measure the resistance
between terminals A and D of
the power supply socket. 1.
Turn off the printer. 2. Remove
the power cord. 3. Measure
the resistance between
terminals A and D of the power
supply socket. 4. Is the
resistance approximately 30
ohms? 5 Replace the PU if
any abnormality is found in the
measured resistance.
continuity. Replace if
necessary. 2 Make sure the
nominal voltage source is
within specification. Low-
voltage models: 100 to 127 V
AC High-voltage models: 220
to 240 V AC 3 Check if the
power supply cable is properly
connected to the CTLB.
Reseat the cables if any
Power
5501- AC signal abnormality abnormality is found 4
supply unit
126.02 No line frequency detected. Measure the resistance
(PU)
between terminals A and D of
the power supply socket. 1.
Turn off the printer. 2. Remove
the power cord. 3. Measure
the resistance between
terminals A and D of the power
supply socket. 4. Is the
resistance approximately 30
ohms? 5 Replace the PU if
any abnormality is found in the
measured resistance.
1 Check the connectors on
Engine control malfunction Controller CTLB for proper connection
5601-
Unrecoverable Engine firmware board and correct or change as
912.xx
error. (CTLB) necessary. 2 Rewrite the
firmware. 3 Replace CTLB.
Engine control malfunction Controller 1 Turn OFF/ON the main
5601-
Engine experiencing unreliable board power switch. 2 Rewrite the
98x.xx
communication with the specified (CTLB) firmware. 3 Replace CTLB. 4 If
69
device. Engine protocol violation the above actions do not solve

detected by the specified device. the problem, contact KM.
Communications error detected
by the specified device. Invalid
command received by the
specified device. Invalid
command parameter received by
the specified device.
1 Check the connector
between scanner unit-CTLB
J101 for proper connection
CCD clamp/gain adjustment and correct as necessary. 2
failure • Scanner Check for possible extraneous
During the CCD gain adjustment, unit • light and correct as necessary.
6751 a condition in which the peak Controller 3 Clean the lens, mirrors, CCD
value of the output data is equal board surface, and shading sheet if
to, or less than, 64 occurs three (CTLB) dirty. 4 Correct reflective mirror
consecutive times during retries. of the scanner if faulty, or
change scanner mirror. 5
Replace scanner unit 6
Replace CTLB
between scanner unit- CTLB
and correct as necessary. 2
AFE offset adjustment error • Scanner Check for possible extraneous
During the offset adjustment, the unit • light and correct as necessary.
6790 offset value does not fall within Controller 3 Clean the lens, mirrors, CCD
the predetermined range a total board surface, and shading sheet if
of three times including retries. (CTLB) dirty. 4 Correct reflective mirror
of the scanner if faulty, or
Replace CTLB
AFE register setting error • Scanner and correct as necessary. 2
There is a mismatch between the unit • Check for possible extraneous
6791 set default values of the AFE Controller light and correct as necessary.
gain/offset and the gain/offset board 3 Clean the lens, mirrors, CCD
values read thereafter. (CTLB) surface, and shading sheet if
dirty. 4 Correct reflective mirror
70

Replace CTLB
White reference plate search • Scanner Check for possible extraneous
error unit • light and correct as necessary.
6792 The black/white edge on the Controller 3 Clean the lens, mirrors, CCD
shading plate cannot be detected board surface, and shading sheet if
during initialization. (CTLB) dirty. 4 Correct reflective mirror
Replace CTLB
• Scanner Check for possible extraneous
Scanner communication error
unit • light and correct as necessary.
A communication error of some
6793 Controller 3 Clean the lens, mirrors, CCD
sort occurs between the
board surface, and shading sheet if
controller and the scanner.
(CTLB) dirty. 4 Correct reflective mirror
Replace CTLB
ode Description Causes Remedy

1 Turn OFF/ON the main power
• Controller
switch. 2 Check CTLB for proper
Failed to arrive home board (CTLB) •
• Error of the imaging Imaging
necessary. 3 Check PS15 and M4
7A00 carriage home sensor. • carriage home
for proper connection and correct
Error of the carriage sensor (PS15) •
as necessary. 4 Replace Flatbed
motor. Flatbed motor
unit. 5 Replace ADF unit. 6
(M4)
Replace CTLB.
Exposure lamp lighting 1 Check the connector between
• Controller
failure detected scanner unit-CTLB J101 for proper
9401 board (CTLB) •
The intensity of the lamp is connection and correct as
Scanner unit
not stabilized within a necessary. 2 Check for possible
71
predetermined period of extraneous light and correct as

time during the lamp necessary. 3 Clean the lens,
stabilization check process mirrors, CCD surface, and shading
in a lamp warm-up cycle. sheet if dirty. 4 Correct reflective
mirror of the scanner if faulty, or
change scanner mirror. 5 Replace
scanner unit 6 Replace CTLB
B001 FAX board error 1
FAX board mount failure
B051
line 1
Instance generation error
B110 or observer registration
error
Configuration space
B111
initialization NG
Semaphore acquisition,
B112
release error
Sequence error among
B113
main body tasks
Message queue control
B114
error
Main body - sequence
B115
error among FAX boards
Communication fault
B116 between controller and
FAX board
B117 ACK waiting timeout error
B118 Receiving undefined frame

B119 DMA transfer error
B120 Soft error
B122 Device error (GA LOCAL SRAM)
B123 Device error (DRAM)
72
B125 Device error (GA)

Timeout error due to non-response from codec control during
B126
suspension process
Timeout error due to non-response from communication
B127
control during suspension process
Timeout error due to non-response from LINE control during
B128
suspension process
Timeout error due to non-response from file system/file driver
B129
during suspension process
B130 Driver soft error
B131 Reception frame length error from main
B132 Reception frame header error from main
B133 232C I/F sequence error
B134 DPRAM I/F sequence error
B135 DPRAM CTL/STS register error
73

B136 ACK waiting timeoutter error
B137 DPRAM RESET reception
B140 MSG I/F error with job control
B141 I/F error with driver
B142 Undefined command reception
B143 Command frame length error
B144 Command parameter length error
B145 Undefined parameter
B146 Command/response sequence error
B150 External class instance acquisition error
Job start error (starting job parameter error/child job
B151
generation error)
B152 Doc access error (report buf access error)
B153 Response wait timeout from external task
B154 Internal que table control error (create/enque/deque)
B160 Instance generation error

B161 Timeout error
B162 Interface error
B163 Message que control error
B164 Semaphore acquisition release error
B165 Observer registration error
B166 Reception resource check error
B167 Deployment error of sending image information
B168 Serialization error of receiving image
B169 Access error to quick memory data
B170 Internal que table control error (create/enque/deque)
B171 Instance generation error
B172 Timeout error
B173 Interface error
74
B174 Semaphore acquisition release error

B175 Observer registration error
ode Description Causes Remedy

B176 Unable to secure TTI domain
B177 Error return from TTI rasterizer
B178 Receiving job generation error
B179 Sequence control error
B180 Access error to quick sending memory data
B181 BlockBuff acquisition error
B182 Sending block image error (Req, restore)
B183 Receiving block image error (Req, store)?
B184 Storage error of receiving image information
Receiving data size logic error (Receiving data are not
B185
multiples of dotline)
B186 ImageBuf acquisition (alloc) error
B187 Error return from compressor
B188 BandBuf control error (newInstance/get/free)
USB IF error (OS notifies an error during configuration
B190
setting after recovery from the sleep or attach.)
USB IF error (EndPoint1: Bulk Out (command, transmitted
B191
image data)) (error retry 1 min. timeout)

USB IF error
(EndPoint2: Bulk In
B192 (response, received
image data)) (error
retry 5 sec. timeout)
USB IF error
(EndPoint3:
B193
Interrupt In (fax
board status)) (error
75
retry 1 min. timeout)

USB IF error
(EndPoint4: Bulk
B194 Out (main body
status)) (error retry
3 sec. timeout)
USB IF error (Attach
not detected for 1
B195
min. after recovery
from sleep)
USB IF error
(Detach not
B196 detected for 1 min.
after recovery from
sleep)
ROM contents error
upon startup (MSC)
A fault is detected in Controller
switch. 2 Check the firmware version.
C151 a sequence of ROM board
3 Rewrite the firmware. 4 Replace
contents check of (CTLB)
CTLB.
the CTLB during
starting.
Hard disk access
error (connection
• Controller 1 Check the connector between HDD-
failure)
board CTLB JHDD1 for proper connection
Unable to
D004 (CTLB) • and correct as necessary. 2 Reinstall
communicate
Hard disk HDD. 3 Replace HDD. 4 Replace
between the hard
(HDD) CTLB.
disk and Controller
board (CTLB).
1 Delete jobs saved using [Document
Print/ Delete] to thereby increase the
portion of the user area available for
Hard disk full error
• Hard disk use. 2 Check the HDD connector
The area made
(HDD) • CTLB JHDD1 for proper connection
available as a user
D091 Controller and correct any faulty connection as
area is full during
board necessary. 3 Using [Administrator
access to the hard
(CTLB) Settings] -> [Security Settings] -> [HDD
disk.
Settings] -> [HDD Format], format the
HDD. 4 Replace HDD. 5 Replace
CTLB.
No hard disk (found Hard disk
D092 1 Install and format HDD.
during a disk check) (HDD)
76
The hard disk is not

mounted.
Wrong hard disk
(found during a disk
• Controller
check)
board
• A hard disk
D093 (CTLB) • 1 Replace HDD. 2 Format HDD.
intended for another
Hard disk
model is mounted. •
(HDD)
The hard disk
capacity is short.
Hard disk check
Hard disk
D094 disk error 1 Replace HDD. 2 Format HDD.
(HDD)
HDD is damaged.
Hard disk recovered 1 Turn OFF/ON the main power
D095 (requiring reboot) switch. 2 If the above actions do not
HDD is damaged. solve the problem, contact KM.
Hard disk access
Hard disk
D096 fault 1 Replace HDD. 2 Format HDD.
(HDD)
HDD is damaged.
Controller 1 Turn OFF/ON the main power
D501 FLASH error board switch. 2 If the above actions do not
(CTLB) solve the problem, replace CTLB.
Error signal
reception
E301...E305 switch. 2 If the above actions do not
Received an error of
solve the problem, contact KM.
irregularity.
Konica-Minolta bizhub 283 Trouble Error Codes List

LCT communication error 1 Turn OFF the main power switch,
• Due to malfunctioning of the software wait for 10 sec. or more, and turn ON
C0001
or other causes, the watchdog timer the main power switch. 2 PCCB51
triggers a reset when time is up. replacement
Tray 1 feeder up/down abnormality PRCB CN12 for proper connection
• The paper feed tray 1 upper limit and correct as necessary. 2 Check the
C0202 sensor (PS12) is not blocked even after connector of M11 for proper drive
the lapse of a given period of time after coupling and correct as necessary. 3
the lifting motion has been started. Check the connector between PS12-
relay CN1-PRCB CN13 for proper
77

4 PS12 I/O check. 5 M11 operation
check. 6 Change M11. 7 Change
PRCB.
Tray 2 feeder up/down abnormality connector of M21 for proper drive
• The paper feed tray 2 upper limit coupling and correct as necessary. 3
C0204 sensor (PS22) is not blocked even after Check the connector between PS22-
the lapse of a given period of time after relay CN6-PRCB CN14 for proper
the lifting motion has been started. connection and correct as necessary.
4 PS22 I/O check. 5 M21 operation
PRCB.
PCCB31 CN4 for proper connection
connector between M43- PCCB31
between PS33-relay CN18-PCCB31
Tray 3 lift-up failure CN6 for proper connection and correct
• The tray 3 upper limit sensor (PS33) is as necessary. 4 Check the connector
C0206 not blocked even after the set period of between PS43-relay CN18-PCCB31
time has elapsed after the paper lift-up CN10 for proper connection and
operation for the drawer began. correct as necessary. 5 Check the
connector of each motor for proper
drive coupling, and correct as
check. 7 PS43 I/O check, sensor
check. 8 M33 operation check. 9 M43
operation check. 10 Change PRCB31.
11 Change PRCB.
PCCB31 CN4 for proper connection
Tray 4 lift-up failure connector between M43- PCCB31
• The tray 4 upper limit sensor (PS43) is CN8 for proper connection and correct
C0208 not blocked even after the set period of as necessary. 3 Check the connector
time has elapsed after the paper lift-up between PS33-relay CN18-PCCB31
operation for the drawer began. CN6 for proper connection and correct
between PS43-relay CN18-PCCB31
78

connector of each motor for proper
drive coupling, and correct as
check. 8 M33 operation check. 9 M43
operation check. 10 Change PRCB31.
11 Change PRCB.
PCREYB CN2 for proper connection
LCT elevator motor failure
connector between PS5APCREYB
• The elevator motor sensor (PS5A)
cannot detect both edges of H/L even
C0209 as necessary. 3 Check the connector
after the set period of time has elapsed
of M55 for proper drive coupling, and
while the elevator motor (M55) is turning
correct as necessary. 4 PS5A I/O
backward/forward (raise/lower).
check, sensor check. 5 M55 operation
check. 6 Change PCREYB. 7 Change
PCCB.
LCT lift failure
• The lift-up upper limit sensor (PS54) is
not blocked even after the set period of
time has elapsed after the paper lift-up
operation began. • The lift-up upper limit
sensor (PS54) is not blocked even after
PS54-relay CN20-PCCB51 PJ5 for
the set pulse is detected by the elevator
motor sensor (PS5A) after the paper lift-
up operation began. • The lift-down
between PS5DPCREYB CN2 for
lower limit sensor (PS5D) is not
unblocked even after the set pulse is
detected by the elevator motor sensor
between PS5APCREYB CN2 for
(PS5A) after the paper lift-up operation
C0210 proper connection and correct as
began. • The lift-up upper limit sensor
(PS54) is not blocked even after the set
between PS57- PCREYB CN2 for
paper lift-up operating. • The lift-down
lower limit sensor (PS5D) is not blocked
check. 6 PS5D I/O check, sensor
check. 7 PS5A I/O check, sensor
elapsed after the paper lift-down
operation began. • The lift-down lower
check. 9 Change PCCB51
limit sensor (PS5D) is not blocked even
after the set pulse is detected by the
elevator motor sensor (PS5A) after the
paper lift-down operation began. • The
lift-up upper limit sensor (PS54) is not
79
unblocked even after the set pulse is

detected by the elevator motor sensor
(PS5A) after the paper lift-down
operation began. • The lift-down over run
sensor (PS57) is blocked while the
paper lift-down operating.
Manual feed up/down abnormality PRCB CN3 for proper connection and
• Paper does not unblock the manual lift- correct as necessary. 2 Check the
up position sensor (PS83) even after the connector of M1 for proper drive
transport motor (M1) rotates for a given coupling and correct as necessary. 3
period of time after the position is Check the connector between PS83-
switched from stand by position at lift-up PRCB CN9 for proper connection and
C0211 plate to the feed position. • The manual correct as necessary. 4 Check the
lift-up position sensor (PS83) is not connector between SD81-relay CN99-
blocked even after the transport motor relay CN15-PRCB CN9 for proper
(M1) rotates for a given period of time connection and correct as necessary.
after the position is switched from stand 5 PS83 I/O check, sensor check. 6
by position at lift-up plate to the feed SD81 operation check. 7 M1 operation
position. check. 8 Change M1. 9 Change
PRCB.
LCT ejection failure
• The drawer cannot be determined to be
SD51- PCCB51 PJ7 for proper
out of position even after the set period
of time has elapsed after the tray lock
2 SD51 operation check 3 Change
solenoid (SD51) is energized after the
PCCB51.
lowering operation is finished.
PS5EPCREYB CN2 for proper
LCT shift gate malfunction connection and correct as necessary.
• The division board position sensor 2 Check the connector between M53-
(PS5E) cannot be set to L even after the PCREYB CN2 for proper
C0213 set period of time has elapsed after the connection and correct as necessary.
operation of the division board position 3 Check the connector of M53 for
motor (M53) began with the division proper drive coupling, and correct as
board position sensor (PS5E) set to L. necessary. 4 PS5E I/O check, sensor
check. 5 M53 operation check. 6
Change PCCB51.
LCT shifting failure 1 Check the connector between
• The shifter stop position sensor (PS5B) PS58- PCREYB CN2<A> for proper
is not blocked even after the set period connection and correct as necessary.
C0214
of time has elapsed after the shift 2 Check the connector between
operation began (shift to the right). • The PS5BPCREYB CN2<A> for proper
shifter stop position sensor (PS5B) is not connection and correct as necessary.
80
blocked even after the set pulse is 3 Check the connector between
detected by the shift motor sensor PS5CPCREYB CN2<A> for proper
(PS58) after the shift operation began connection and correct as necessary.
(shift to the right). • The shifter home 4 PS58 I/O check, sensor check. 5
position sensor (PS5C) is not unblocked PS5B I/O check, sensor check. 6
even after the set pulse is detected by PS5C I/O check, sensor check. 7
the shift motor pulse sensor (PS58) after Change PCCB51.
the shift operation began (shift to the
right). • The shifter home position sensor
(PS5C) is not blocked even after the set
return operation began (shift to the left).
• The shifter home position sensor
(PS5C) is not blocked even after the set
pulse is detected by the shift motor pulse
sensor (PS58) after the return operation
began (shift to the left). • The shifter stop
position sensor (PS5B) is not unblocked
even after the set pulse is detected by
the shift motor pulse sensor (PS58) after
the return operation began (shift to the
left).
PCREYB CN2 for proper
LCT shift motor malfunction
• The shift motor sensor (PS58) cannot
PS58- PCREYB CN2<A> for proper
detect both edges of H/L even after the
set period of time has elapsed while the
3 Check the connector of M54 for
shift motor (M54) is turning
proper drive coupling, and correct as
backward/forward (raise/ lower)
Change PCCB51.
1 Disconnect and then connect the
power cord. Turn OFF the main power
FNS communication error
switch, wait for 10 sec. or more, and
• When the FS control board (FSCB) is
C1004 turn ON the main power switch. 2
receiving data, a communication error is
Rewrite the firmware. 3 JSCB F1
detected.
conduction check. 4 JSCB F2
conduction check. 5 Change FSCB.
SD communication error 1 Disconnect and then connect the
• When a communication error is power cord. Turn OFF the main power
C1081 detected between the FS control board switch, wait for 10 sec. or more, and
(FSCB) and the SD control board turn ON the main power switch. 2
(SDCB). Rewrite the firmware. 3 Change
81
SDDB. 4 Change FSCB.

SDDB PJ8 for proper connection and
Center-staple lead edge stopper motor
malfunction
connector between PS45-SDDB PJ10
The leading edge stopper home sensor
C1113 necessary. 3 Check the connector of
(PS45) is turned neither ON nor OFF
elapsed after the leading edge stopper
motor (M20) is turned ON.
SDDB. 8 Change FSCB.
82

M24-SDDB PJ7 for proper
Center-staple front adjust drive motor connection and correct as
malfunction necessary. 2 Check the connector
<When FS-527+SD-509 is installed> • between PS42-SDDB PJ9 for proper
The center staple alignment home connection and correct as
C1114
sensor/F (PS42) is turned neither ON necessary. 3 Check the connector of
nor OFF even after the set period of M24 for proper drive coupling, and
time has elapsed after the center staple correct as necessary. 4 PS42 I/O
alignment motor/F (M24) is turned ON. check, sensor check. 5 M24
operation check. 6 Change M24. 7
Change SDDB. 8 Change FSCB.
Center-staple knife drive motor connection and correct as
<When FS-527+SD-509 is installed> • between PS47-SDDB PJ10 for
The center fold plate home sensor proper connection and correct as
C1115
(PS47) is turned neither ON nor OFF necessary. 3 Check the connector of
even after the set period of time has M26 for proper drive coupling, and
elapsed after the center fold plate correct as necessary. 4 PS47 I/O
motor (M26) is turned ON. check, sensor check. 5 M26
Center-staple transfer motor
malfunction
C1116 The center fold roller motor (M25) does
not reach the specified speed even
after it starts to operate.
Center-staple rear adjust drive motor
malfunction
between PS41-SDDB PJ9 for proper
The center staple alignment home
C1150 connection and correct as
sensor/R (PS41) is turned neither ON
nor OFF even after the set period of
time has elapsed after the center staple
alignment motor/R (M23) is turned ON.
check, sensor check SDDB PJ9-3
(ON) SD-509 G-2 5 M23 operation
83
check SDDB PJ7-5 to 8 SD-509 G-2

6 Change M23. 7 Change SDDB. 8
Change FSCB.
Center-staple paddle roller motor
between PS43-SDDB PJ9 for proper
malfunction (trailing edge)
Even after the set period of time has
between PS44-SDDB PJ13 for
elapsed after the upper paddle motor
C1156 proper connection and correct as
(M21) starts running, a change of
motor lock signal is not detected and
neither the paper detection sensor/1
(PS43) nor the paper detection
check, sensor check. 6 PS44 I/O
sensor/2 (PS44) is turned ON.
check, sensor check. 7 M21
operation check SDDB. 8 Change
M21. 9 Change SDDB. 10 Change
FSCB.
Center-staple paddle roller motor 1 Check the motor and sensor
malfunction (leading edge) connectors for proper connection,
<When FS-527+SD-509 is installed> • and correct as necessary. 2 Check
Even after the set period of time has the connector of M22 for proper
elapsed after the lower paddle motor drive coupling, and correct as
C1158
(M22) starts running, a change of necessary. 3 PS43 I/O check,
motor lock signal is not detected and sensor check. 4 PS44 I/O check,
neither the paper detection sensor/1 sensor check. 5 M22 operation
(PS43) nor the paper detection check. 6 Change M22. 7 Change
sensor/2 (PS44) is turned ON. SDDB. 8 Change FSCB.
FSCB CN17 for proper connection
Malfunctioning of belt up/ down and correct as necessary. 2 Check
movement the connector between SD5-FSCB
<When FS-529 is installed> • The belt CN19 for proper connection and
position sensor (PS13) is not turned correct as necessary. 3 Check the
OFF after the set period of time has connector between PS13-FSCB
C1181 elapsed after the belt retract solenoid CN7 for proper connection and
(SD5) is turned ON. • The belt position correct as necessary. 4 Check the
sensor (PS13) is not turned ON after connector of M5 for proper drive
the set period of time has elapsed after coupling, and correct as necessary.
the conveyance motor/1 (M5) is turned 5 PS13 I/O check, sensor check. 6
ON. M5 operation check. 7 Change M5.
8 SD5 operation check. 9 Change
SD5. 10 Change FSCB.
84
Shift motor drive malfunction

<When JS-505 is installed> • The shift
home sensor (PS6) is not blocked after
the shift motor (M2) is turned ON (start
of moving to the home position.) • The
shift home sensor (PS6) is not
JSCB PJ4 for proper connection and
unblocked twice in a row after the set
connector between PS6-JSCB PJ7
shift motor (M2) is turned ON (start of
moving to the shift position.) <When
C1182 necessary. 3 Check the connector of
FS-527 is installed> • When moving to
the front (home) position: The tray 2
shift home sensor (PS25) is not turned
ON even after the set period of time
check. 6 Change M2. 7 JSCB F6
has elapsed after the tray 2 shift motor
conduction check. 8 Change JSCB.
(M16) is turned ON. • When moving to
the rear (shift) position: The tray 2 shift
home sensor (PS25) is not turned OFF
elapsed after the tray 2 shift motor
(M16) is turned ON.
Elevate drive malfunction 1 Check the connector between
<When FS-527 is installed> • During M15-FSCB PJ4 for proper
downward movement, the tray 2 upper connection and correct as
limit sensor (PS24) is turned OFF and necessary. 2 Check the connector
the tray 2 lower limit sensor (PS21) is between PS21-FSCB PJ21 for
turned ON. • The elevate motor (M15) proper connection and correct as
lock signal remains set to H for a set necessary. 3 Check the connector
period of time while the elevate motor between PS24-FSCB PJ16 for
(M15) is turning. • The tray 2 upper proper connection and correct as
position switch (SW2) is turned ON necessary. 4 Check the connector
even after the set period of time has between SW2-FSCB PJ3 for proper
C1183 elapsed while the elevate motor (M15) connection and correct as
is energized. • The tray 2 lower position necessary. 5 Check the connector
switch (SW3) is turned ON even after between SW3-FSCB PJ3 for proper
the set period of time has elapsed connection and correct as
while the elevate motor (M15) is necessary. 6 Check the connector of
energized. <When FS-529 is installed> M15 for proper drive coupling, and
• When the exit tray is moving up: correct as necessary. 7 PS21 I/O
When the tray up/down motor (M2) check, sensor check. 8 PS24 I/O
starts rotating with the output of the check, sensor check. 9 SW2 I/O
tray lower limit sensor (PS6) being ON, check, sensor check. 10 SW3 I/O
PS6 is not turned OFF even after the check, sensor check. 11 M15
set period of time has elapsed. • The operation check. 12 Change M15.
85
paper surface detect sensor/1 (PS2) or 13 Change FSCB.

the paper surface detect sensor/2
(PS3) is not turned ON even after the
tray up/down motor (M2) starts rotating.
• When the exit tray is moving down:
The tray lower limit sensor (PS6) is not
turned ON even after the set period of
time has elapsed after the tray up/down
motor (M2) starts rotating.
M13-FSCB PJ8 for proper
Alignment plate motor drive connection and correct as
<When FS-527 is installed> • The between PS17-FSCB PJ17 for
alignment plate home sensor (PS17) is proper connection and correct as
C1190
turned neither ON nor OFF even after necessary. 3 Check the connector of
the set period of time has elapsed after M13 for proper drive coupling, and
the alignment plate motor (M13) is correct as necessary. 4 PS17 I/O
turned ON. check, sensor check. 5 M13
Change FSCB.
Alignment plate R drive malfunction the connector between PS9-FSCB
<When FS-529 is installed> • The CN6 for proper connection and
alignment plate home sensor/R (PS9) correct as necessary. 3 Check the
C1190 is turned neither ON nor OFF even connector of M4 for proper drive
after the set period of time has elapsed coupling, and correct as necessary.
after the alignment motor/R (M4) is 4 PS9 I/O check, sensor check
turned ON. FSCB CN6-9 (ON) FS-529 B-1 5 M4
operation check FSCB CN14-5 to 8
FS-529 G-3 6 Change M4 7 Change
FSCB
Alignment plate F drive malfunction
the connector between PS8-FSCB
alignment plate home sensor/F (PS8)
C1191 is turned neither ON nor OFF even
after the alignment motor/F (M3) is
turned ON.
4 PS8 I/O check, sensor check. 5
M3 operation check. 6 Change M3.
86
7 Change FSCB.
Leading edge stopper motor drive
malfunction
leading edge stopper home sensor
(PS20) is turned neither ON nor OFF
between PS20-FSCB PJ17 for
C1194 elapsed after the leading edge stopper
motor (M14) is turned ON. <When FS-
529 is installed> • The leading edge
stopper home sensor (PS14) is not
check, sensor check. 5 M14
turned OFF after the set period of time
has elapsed after the stapler motor
Change FSCB.
(M8) is turned ON.
FSCB PJ9 for proper connection
Tray 2 exit roller pressure/ retraction
malfunction
<When FS-527 is installed> • The exit
PJ16 for proper connection and
roller pressure sensor (PS12) is turned
C11A1 correct as necessary. 3 Check the
neither ON nor OFF even after the set
period of time has elapsed after the exit
roller retraction motor (M9) is turned
ON.
7 Change FSCB.
Exit roller pressure/ retraction
malfunction
<When FS-529 is installed> • The pick
up roller position sensor (PS12) is
C11A1 correct as necessary. 3 Check the
turned neither ON nor OFF even after
the pick up roller position motor (M1) is
turned ON.
7 Change FSCB.

Accommodation roller pressure/ 1 Check the connector between
retraction malfunction M10-FSCB PJ9 for proper
C11A2 <When FS-527 is installed> • The connection and correct as
accommodation roller pressure sensor necessary. 2 Check the connector
(PS13) is turned neither ON nor OFF between PS13-FSCB PJ16 for
87
even after the set period of time has proper connection and correct as
elapsed after the accommodation roller necessary. 3 Check the connector
retraction motor (M10) is turned ON. of M10 for proper drive coupling,
and correct as necessary. 4 PS13
I/O check, sensor check. 5 M10
Change FSCB.
Tray 3 exit roller pressure/ retraction connection and correct as
<When JS-603 is installed> • The tray 3 between PS35-FSCB PJ12 for
exit roller retraction sensor (PS35) is proper connection and correct as
C11A7
turned neither ON nor OFF even after necessary. 3 Check the connector
the set period of time has elapsed after of M17 for proper drive coupling,
the tray 3 exit roller retraction motor and correct as necessary. 4 PS35
(M17) is turned ON. I/O check, sensor check. 5 M17
Change FSCB.
Stapler movement drive malfunction M1-FSCB PJ8 for proper
<When FS-527 is installed> • During connection and correct as
home position search, neither the necessary. 2 Check the connector
stapler home sensor/1 (PS18) nor the between PS18-FSCB PJ17 for
stapler home sensor/2 (PS19) is turned proper connection and correct as
ON or OFF even after the set period of necessary. 3 Check the connector
time has elapsed after the stapler between PS19-FSCB PJ17 for
C11B0
movement motor (M11) is turned ON. proper connection and correct as
<When FS-529 is installed> • During the necessary. 4 Check the connector
home position search, the stapler home of M11 for proper drive coupling,
sensor (PS11) is not turned ON or OFF and correct as necessary. 5 PS18
even after the set period of time has I/O check, sensor check. 6 PS19
elapsed after the stapler movement I/O check, sensor check. 7 M11
motor (M7) is turned ON. operation check. 8 Change M11. 9
Change FSCB.
Staple drive malfunction
stapler home sensor is turned neither
1 Check the motor and sensor
ON nor OFF even after the set period of
connectors for proper connection,
time has elapsed after the stapler motor
C11B2 and correct as necessary. 2
is turned ON. <When FS-529 is
Change stapler unit. 3 Change
installed> • During the initial operation,
FSCB.
the stapler home sensor is not turned
ON even after the set period of time has
elapsed after the stapler movement
88
motor (M7) is turned ON. • The stapler

home sensor is not turned ON after the
stapler motor (M8) is turned ON.
Saddle stapler drive malfunction
1 Check the motor and sensor
connectors for proper connection,
The center stapler home sensor is
C11B5 and correct as necessary. 2
turned neither ON nor OFF even after
Change saddle stapler unit. 3
the center stapler motor is turned ON.
Punch motor drive malfunction necessary. 2 Check the connector
<When FS-527+PK-517 is installed> • between PS100- FSCB PJ19 for
The punch home sensor/1 (PS100) is proper connection and correct as
C11C0
not turned ON even after the set period necessary. 3 Check the connector
of time has elapsed while the punch of M100 for proper drive coupling,
motor/1 (M100) is energized. and correct as necessary. 4 PS100
Change FSCB.
Duplex path switching motor drive connection and correct as
<When FS-527 is installed> • The between PS3-FSCB PJ11 for
duplex path switching sensor (PS3) is proper connection and correct as
C11E0
the set period of time has elapsed after of M2 for proper drive coupling, and
the duplex path switching motor (M2) is correct as necessary. 4 PS3 I/O
Change FSCB.
Finisher route change malfunction 1 Check the connector between
<When JS-505 is installed> • The route M3-JSCB PJ6 for proper
change home sensor (PS4) is not connection and correct as
blocked after the set period of time has necessary. 2 Check the connector
elapsed after the route change motor between PS4-JSCB PJ7 for proper
C11E0
(M3) is turned ON (start of shifting to the connection and correct as
lower tray route.) • The route change necessary. 3 Check the connector
home sensor (PS4) is not unblocked of M3 for proper drive coupling, and
after the set period of time has elapsed correct as necessary. 4 PS4 I/O
after the route change motor (M3) is check, sensor check. 5 M3
89
turned ON (start of shifting to the upper operation check. 6 Change M3. 7

tray route.) Change FSCB.
Upper lower path switching motor drive connection and correct as
<When FS-527 is installed> • The upper between PS26-FSCB PJ21 for
lower path switching sensor (PS26) is proper connection and correct as
C11E1
the upper lower path switching motor correct as necessary. 4 PS26 I/O
(M6) is turned ON. check, sensor check. 5 M6
Change FSCB.
Tray 1 path switching motor drive connection and correct as
<When FS-527 is installed> • The tray 1 between PS7-FSCB PJ16 for
path switching home sensor (PS7) is proper connection and correct as
C11E2
the tray 1 path switching motor (M8) is correct as necessary. 4 PS7 I/O
Change FSCB.
FM1-FSCB CN19 for proper
Fan motor drive malfunction connection and correct as
<When FS-529 is installed> • While the necessary. 2 Check the connector
C1301
motor is rotating, the fan lock signal of FM1 for proper drive coupling,
remains L for the set period of time. and correct as necessary. 3 FM1
operation check. 4 Change FM1. 5
Change FSCB.
FS NVRAM memory error 1 Disconnect and then connect the
<When FS-529 is installed> • When the power cord. Turn OFF the main
main power switch is turned ON, power switch, wait for 10 sec. or
C1402
malfunctioning of the non-volatile more, and turn ON the main power
memory on the FS control board switch. 2 Rewrite the firmware. 3
(FSCB) is detected Change FSCB.
Toner bottle motor’s failure to turn 1 Check the connector between
• The toner bottle home sensor (PS4) is M3-PRCB CN8 for proper
C2201
not blocked even after the set period of connection and correct as
time has elapsed after the toner bottle necessary. 2 Check the connector
90
motor (M3) starts rotating. • The toner between PS4-PRCB CN15 for
bottle home sensor (PS4) is not proper connection and correct as
unblocked even after the set period of necessary. 3 Check the M3
time has elapsed after the toner bottle connector for proper drive coupling
motor (M3) starts rotating. and correct as necessary. 4 PS4
Change PRCB.
PC motor’s failure to turn connection and correct as
• The motor lock signal remains HIGH necessary. 2 Check the M2
C2253
for a predetermined continuous period connector for proper drive coupling
of time while the motor is turning. and correct as necessary. 3 M2
Change PRCB.
PC motor’s turning at abnormal timing
• The motor lock signal remains LOW
connector for proper drive coupling
stationary.
Change PRCB.

Toner suction fan motor’s failure to relay CN43-PRCB CN6 for proper
turn connection and correct as necessary. 2
C2350 • The motor lock signal remains HIGH Check the fan for possible overload and
for a predetermined continuous period correct as necessary. 3 FM4 operation
of time while the motor is turning. check. 4 Change FM4. 5 Change
PRCB.
1 Make sure that the following counter
Abnormally low toner density detected
is cleared at the developer replacing.
TCR sensor
[Service Mode] - [Counter] - [Life] -
• When sampling data is determined in
[Developer Use Time] 2 Perform image
TC ratio calculation control, TCR
troubleshooting procedure if image
C2557 sensor output is lower than a
density is low. 3 Reinstall developing
predetermined value for a
unit. 4 Reinstall toner bottle. 5 Check
predetermined number of times in a
the contact of developing unit for proper
row even though there is toner in the
sub hopper.
Check the connector between TCRSB
91
CN29-relay CN28-PRCB CN24 for

between M3-PRCB CN8 for proper
Check the connector between M4-relay
CN13-PRCB CN8 for proper connection
check. 11 Change developing unit. 12
Change TCRSB. 13 Change PRCB.
1 Make sure that the following counter
is cleared at the developer replacing.
[Service Mode] - [Counter] - [Life] -
[Developer Use Time] 2 Perform image
troubleshooting procedure if image
density is low. 3 Reinstall developing
unit. 4 Reinstall toner bottle. 5 Check
Abnormally high toner density detected the contact of developing unit for proper
TCR sensor connection and correct as necessary. 6
• TC ratio in the developing unit, which Check the connector between TCRSB
C2558 is determined by toner replenishing CN29-relay CN28-PRCB CN24 for
amount control mechanism, is a proper connection and correct as
predetermined value or more for a necessary. 7 Check the connector
given number of times consecutively. between M3-PRCB CN8 for proper
Check the connector between M4-relay
CN13-PRCB CN8 for proper connection
check. 11 Change developing unit. 12
Change TCRSB. 13 Change PRCB.
toner bottle. 4 Check the contact of
developing unit for proper connection
connector between TCRSB CN29-relay
TCR sensor adjustment failure
• TCR sensor automatic adjustment
C255C connection and correct as necessary. 6
does not function properly, failing to
adjust to an appropriate value.
connector between M4-relay CN13-
92

Change developing unit. 11 Change
TCRSB. 12 Change PRCB.
toner bottle. 4 Check the contact of
developing unit for proper connection
connector between TCRSB CN29-relay
TCR sensor failure
• Alarm signals for a TCR sensor are
C2564 detected. This detection is used for
detecting disconnection of TCR sensor
board (TCRSB) connector.
connector between M4-relay CN13-
Change developing unit. 11 Change
TCRSB. 12 Change PRCB.
Main backup media access error
• When an error is detected at the data
reading process. • The machine writes
and reads data, and judges that the 1 Reboot the machine. 2 Check the
data has error. Then the machine EEPROM on the PRCB for proper
C2650
performs the same process and judges connection and correct as necessary. 3
again that the data has error. • When Change PRCB. 4 Change EEPROM.
counter values are read, error is
detected. • The machine detects that it
does not have EEPROM.
Fusing heaters trouble (center)
roller thermistor (TH2; center) does not
go up a given range of temperature
fusing unit CN30-PRCB CN16, fusing
C3421 even after a lapse of given period of
unit-relay CN4AC-DCPU CN2 for
time at warm up. • The warm-up is not
completed even after the set period of
change as necessary. 4 Change fusing
time has elapsed after the warm-up is
unit. 6 Change PRCB. 7 Change
started.
DCPU.
Fusing heaters trouble (edge) 1 Check the fusing unit for correct
• Detected temperature of the heating installation (whether it is secured in
C3423 roller thermistor (TH2; edge) does not position). 2 Check the open/close
go up a given range of temperature operation of the right door. 3 Check the
even after a lapse of given period of fusing unit CN30-PRCB CN16, fusing
93
time at warm up. • The warm-up is not unit-relay CN4AC-DCPU CN2 for
completed even after the set period of proper connection and correct or
time has elapsed after the warm-up is change as necessary. 4 Change fusing
started. unit. 6 Change PRCB. 7 Change
DCPU.
Fusing abnormally high temperature position). 2 Check the open/close
detection (center) operation of the right door. 3 Check the
• Detected temperature of the heating fusing unit CN30-PRCB CN16, fusing
C3721
roller thermistor (TH2; center) goes unit-relay CN4AC-DCPU CN2 for
beyond a given temperature for a proper connection and correct or
given period of time consecutively. change as necessary. 4 Change fusing
DCPU.
Fusing abnormally high temperature position). 2 Check the open/close
detection (edge) operation of the right door. 3 Check the
• Detected temperature of the heating fusing unit CN30-PRCB CN16, fusing
C3723
roller thermistor (TH2; edge) goes unit-relay CN4AC-DCPU CN2 for
beyond a given temperature for a proper connection and correct or
given period of time consecutively. change as necessary. 4 Change fusing
DCPU.
detection (center)
fusing unit CN30-PRCB CN16, fusing
C3821 roller thermistor (TH2; center) goes
unit-relay CN4AC-DCPU CN2 for
below a given temperature for a given
period of time consecutively after warm
change as necessary. 4 Change fusing
up is completed.
DCPU.
Fusing abnormally low temperature installation (whether it is secured in
detection (edge) position). 2 Check the open/close
• Detected temperature of the heating operation of the right door. 3 Check the
C3823 roller thermistor (TH2; edge) goes fusing unit CN30-PRCB CN16, fusing
below a given temperature for a given unit-relay CN4AC-DCPU CN2 for
period of time consecutively after warm proper connection and correct or
up is completed. change as necessary. 4 Change fusing
94
DCPU.
Polygon motor rotation trouble
• The polygon motor (M5) fails to turn
stably even after the lapse of a given 1 Check the connector between PH
period of time after activating the unit- PRCB CN19, CN20 for proper
C4101
polygon motor. • Motor lock signal connection and correct as necessary. 2
detects HIGH for a given period time Change PH unit. 3 Change PRCB.
consecutively during the polygon motor
(M5) is rotating.
Laser malfunction
• SOS signal is not detected even after 1 Check the connector between PH
the lapse of a given period of time after unit- PRCB CN19, CN20 for proper
C4501
staring the laser output. • SOS signal is connection and correct as necessary. 2
not detected for a given period of time Change PH unit. 3 Change PRCB.
during printing.
Transport motor’s failure to turn
• The motor lock signal remains HIGH
correct as necessary. 2 Check M1 for
proper drive coupling and correct as
necessary. 3 M1 operation check. 4
stationary.
Change M1. 5 Change PRCB.

Transport motor’s turning at abnormal 1 Check the connector between M1-
timing PRCB CN3 for proper connection and
• The motor lock signal remains LOW correct as necessary. 2 Check M1 for
C5103
for a predetermined continuous period proper drive coupling and correct as
of time while the motor remains necessary. 3 M1 operation check. 4
stationary Change M1. 5 Change PRCB.
Power supply cooling fan motor’s failure relay CN95-PRCB CN3 for proper
to turn connection and correct as necessary. 2
C5351 • The fan lock signal remains HIGH for Check the fan for possible overload
a predetermined continuous period of and correct as necessary. 3 FM1
time while the motor remains stationary. operation check. 4 Change FM1. 5
Change PRCB.
Cooling fan motor’s failure to turn relay CN44-PRCB CN5 for proper
• The fan lock signal remains HIGH for connection and correct as necessary. 2
C5356
a predetermined continuous period of Check the fan for possible overload
time while the motor remains stationary. and correct as necessary. 3 FM2
operation check. 4 Change FM2. 5
95

Change PRCB.
MFP control board cooling fan motor’s relay CN61-MFPB PJ26 for proper
failure to turn connection and correct as necessary. 2
C5370 • The fan lock signal remains HIGH for Check the fan for possible overload
a predetermined continuous period of and correct as necessary. 3 FM5
time while the motor remains stationary. operation check. 4 Change FM5. 5
Change MFPB.
AC signal abnormality installation (whether it is secured in
• Zero cross signal is not detected for a position). 2 Check the fusing unit
given period of interval when AC CN30-PRCB CN16, fusing unit-relay
C5501
frequency is measured with the power CN4AC-DCPU CN2 for proper
switch ON or when fusing heater is connection and correct or change as
turned ON/OFF. necessary. 3 Change fusing unit. 4
Change PRCB. 5 Change DCPU.
1 Check the connectors on the PRCB
Engine control malfunction
for proper connection and correct or
C5601 • Engine control malfunction is detected
change as necessary. 2 Rewrite the
with port monitor control.
firmware. 3 Change PRCB.
FPGA configuration error
• When a configuration check is
1 Reboot the machine. 2 Rewrite the
C5602 performed on the extended IC chip
firmware. 3 Change PRCB.
(FPGA) located on the printer control
board (PRCB), error is detected.
(cable, pulley, gear, belt) if it is faulty. 2
Drive system home sensor malfunction Correct the scanner motor set screw if
• The scanner home sensor (PS201) is loose. 3 Adjust [Image Position Leading
unable to detect the scanner located at Edge] and [Feed Direction Adjustment].
its home position. • The scanner home 4 Check the connector between M201-
sensor (PS201) is unable to detect a REYB/SCAN PJ5 for proper connection
scanner even when the scanner motor and correct as necessary. 5 Check the
C6102 has been driven to move the scanner connector between PS201-
over the maximum travelling distance. • REYB/SCAN PJ8 for proper connection
The scanner home sensor (PS201) and correct as necessary. 6 Check the
detects the scanner when the scanner connector between REYB/ SCAN PJ2-
has moved the maximum travelling MFPB PJ14 for proper connection and
distance from the position, at which it correct as necessary. 7 PS201 I/O
blocks the scanner home sensor. check, sensor check. 8 M201 operation
check. 9 Change REYB/SCAN. 10
Change MFPB.
96

(cable, pulley, gear, belt) if it is faulty. 2
Correct the scanner motor set screw if
loose. 3 Adjust [Image Position Leading
Edge] and [Feed Direction Adjustment].
Slider over running
• The scanner home sensor (PS201)
REYB/SCAN PJ5 for proper connection
detects the scanner at its home position
during a period of time that begins with
C6103 connector between PS201-
the time when a pre-scan command
REYB/SCAN PJ8 for proper connection
and a scan preparation command are
executed and ends when a home return
connector between REYB/ SCAN PJ2-
command is executed.
MFPB PJ14 for proper connection and
check. 9 Change REYB/SCAN. 10
Change MFPB.
1 Select [Service Mode] ?? [State
Confirmation] ?? [Memory/HDD Adj.] -
[Memory Bus Check] - [Scanner -
Image input time out Memory], and conduct the memory bus
C6704 • Image data is not input from the function. 2 Check the connectors
scanner to the MFP board (MFPB). between scanner section and MFPB for
necessary. 3 Change MFPB. 4 Change
CCDB.
1 Check the connector between CCDB
PJ2- MFPB PJ01 for proper connection
and correct as necessary. 2 Check for
CCD clamp/gain adjustment failure
possible extraneous light and correct
• The adjustment value is 0 or 255
as necessary. 3 Clean the lens,
C6751 during a CCD clamp adjustment. • The
mirrors, CCD surface, and shading
peak value of the output data is 64 or
sheet if dirty. 4 Correct reflective mirror
less during a CCD gain adjustment.
of the scanner if faulty, or change
scanner. 5 Change CCDB. 6 Change
MFPB.
ASIC clock input error
• When starting the scanner, verification
on reading and writing the 1 Correct the harness connection of
C6752 predetermined value for image CCDB if faulty. 2 Change CCDB. 3
processing ASIC on CCD board Change PRCB. 4 Change MFPB.
(CCDB) was conducted, and
C6901 DSC board mount failure 1 1 Correct the harness connection of
97
• When MFP detects that DSC board is DSC board if faulty. 2 Change DSC
not properly installed. board. 3 Change MFPB.
DSC Bus check NG1-1 1 Correct the harness connection of
C6902 • When DSC bus check detects an DSC board if faulty. 2 Change DSC
error. board. 3 Change MFPB.
DSC Bus check NG1-2 1 Correct the harness connection of
C6903 • When DSC bus check detects an DSC board if faulty. 2 Change DSC
error. board. 3 Change MFPB.

Scanner sequence trouble 1
• The original transport interval becomes
between main body and ADF if faulty.
C6F01 shorter than the designed value due to
2 Change REYB/SCAN. 3 Change
an original transport control error in
DFCB. 4 Change MFPB.
original reading in ADF.
relay CN5-DFCB J15 for proper
Before reading pressure welding
alienation mechanism
• During a pressure motion being
PS12-DFCB J15 for proper
performed, the reading roller release
C8101 position sensor (PS12) output does not
3 Check the connector of M3 for
change from H to L. • During a retraction
proper drive coupling, and correct as
motion being performed, the reading
roller release position sensor (PS12)
output does not change from L to H.
Change M3. 7 DFCB F8 conduction
check. 8 Change FSCB.
DFCB J1 for proper connection and
Glass cleaning mechanism trouble connector between PS13-DFCB J8 for
• The glass cleaning roller home sensor proper connection and correct as
C8107 (PS13) is not turned ON after the set necessary. 3 Check the connector of
period of time has elapsed after the M4 for proper drive coupling, and
glass cleaning motor (M4) is turned ON. correct as necessary. 4 PS13 I/O
check. 6 Change M4. 7 DFCB F1
conduction check. 8 Change DFCB.
Cooling fan trouble 1 Check the connector between FM1-
• The lock signal continues to detect H DFCB J13 for proper connection and
C8302
during a given time while the DF cooling correct as necessary. 2 Check the fan
fan motor (FM1) is spinning for possible overload and correct as
98
necessary. 3 FM1 operation check. 4

Change FM1. 5 DFCB F7 conduction
check. 6 Change DFCB.
1 Check the connection between the
lamp harness and the inverter board,
and correct if necessary. 2 Check the
connector between INVB CN1-
REYB/SCAN PJ7 for proper
Exposure turning on the lamp trouble connection and correct as necessary.
detection 3 Check the connector between
C9401 • The output from the CCD sensor is a REYB/ SCAN PJ2-MFPB PJ14 for
predetermined value or less during CCD proper connection and correct as
sensor gain adjustment. necessary. 4 Check the connector
between CCDB PJ2- MFPB PJ01 for
necessary. 5 Change INVB. 6 Change
exposure unit. 7 Change CCDB. 8
Change REYB/SCAN.
1 Check the connection between the
lamp harness and the inverter board,
and correct if necessary. 2 Check the
connector between INVB CN1-
REYB/SCAN PJ7 for proper
Exposure turning on the lamp
abnormally detection
• The average output value of the CCD
C9402 REYB/ SCAN PJ2-MFPB PJ14 for
sensor with the scanner at its standby
position is a predetermined value or
more at the end of a scan job
between CCDB PJ2- MFPB PJ01 for
necessary. 5 Change INVB. 6 Change
exposure unit. 7 Change CCDB. 8
Change REYB/SCAN.
1 Check to see if the following setting
has been correctly made: [Service
Mode] - [System 2] - [Image Controller
Setting]. If changing the setting, turn
Standard controller configuration failure
CA051 • The controller of the MFP board
ON again after 10 seconds or more. 2
(MFPB) is faulty.
Check the connectors of the MFP
board (MFPB) for proper connection
and correct as necessary. 3 Change
MFPB.
CA052 Controller hardware error 1 Check to see if the following setting
99
• A controller hardware error is detected has been correctly made: [Service

in the network I/F. Mode] - [System 2] - [Image Controller
MFPB.
1 Check to see if the following setting
has been correctly made: [Service
Mode] - [System 2] - [Image Controller
Controller start failure
CA053 • A controller start failure is detected in
the controller interface.
MFPB.
Vendor connection failure
• It is detected that communications with 1 Check the connector between
the vendor are interrupted for a given vendor- PRCB CN17 for proper
CC001
period of time or more with “Installed” connection and correct as necessary.
selected for the setting of vendor 2 Change PRCB. 3 Change vendor.
installation
1 Check the ROM version. 2 Rewrite
ROM contents error upon startup (MSC)
the firmware. 3 Replace the
• A fault is detected in a sequence of
CC151 appropriate board. MSC: MFP board
ROM contents check of the MFPB
(MFPB) IR: MFP board (MFPB) PRT:
during starting
Printer control board (PRCB)
ROM contents error upon startup 1 Check the ROM version. 2 Rewrite
(scanner) the firmware. 3 Replace the
CC152 • A fault is detected in a sequence of appropriate board. MSC: MFP board
ROM contents check of the MFPB (MFPB) IR: MFP board (MFPB) PRT:
during starting. Printer control board (PRCB)
1 Check the ROM version. 2 Rewrite
ROM contents error upon startup (PRT)
the firmware. 3 Replace the
• A fault is detected in a sequence of
CC153 appropriate board. MSC: MFP board
ROM contents check of the PRCB
(MFPB) IR: MFP board (MFPB) PRT:
during starting.
Printer control board (PRCB)
Split line detect 1 Wipe clean the glass surface of the
D-1 -When the main/sub power switches are DF original glass. 2 Check the glass
turned ON or when the machine is cleaning roller unit for proper
100
recovering from the power save mode, if installation and correct if necessary. 3
the original cover is not open, the Select [Service Mode] - [System 2] -
cleaning brush rotates 360 degrees to [Split Line Detect. Setting], and
detect whether or not stain exists in the change the setting. 4 Check the
original reading section. This warning DFCB connector for proper
will be displayed if the original is set to connection and correct as necessary.
ADF when stain exist. 5 M4 operation check. 6 Change
- The thin line detection level and the glass cleaning brush. 7 Change
warning display can be changed by the DFCB.
following setting. Split Line Detect.
Setting
Warning of transfer roller unit’s excess
number of prints
- The transfer roller unit’s count of
sheets printed, which is used to judge
L-10
the life of the transfer roller unit, exceeds
the excess warning threshold.
- Printing with this warning being
displayed is not included in the image

Fusing unit rotation time excess
warning
- The count of hours the fusing
unit has been rotated (main motor
rotation time), which is used to
L-11 judge the life of the fusing unit,
exceeds the excess warning
threshold.
displayed is not included in the
image warranty.
Drum unit rotation time excess
warning
- PC drum rotation time count
value used for the life judgment of
drum unit (the value for PC drum
L-4 rotation distance calculated into
the rotation time) is above the
threshold value for the excess
warning.
101
image warranty.
Warning of excess hours of
developer use
- The count of hours the
developer has been used (PC
motor rotation time), which is used
L-6 to judge the life of the developer,
exceeds the excess warning
threshold.
image warranty.
Warning of ozone filter’s excess
number of prints
- The ozone filter’s count of
sheets printed, which is used to
judge
L-7
the life of the ozone filter, exceeds
the excess warning threshold.
image warranty.
Paper dust remover excess
warning
- The paper dust remover’s count
(PC motor rotation time), which is
used to judge the life of the paper
L-8
dust remover, exceeds the excess
warning threshold.
image warranty.
Developing unit rotation time
excess warning
- The count of hours the
developing unit has been rotated
(PC motor rotation time), which is
L-9 used to judge the life of the
developing unit, exceeds the
excess warning threshold.
image warranty.
P-27 Transfer ATVC failure 1 Check that the spring does not come off
102
- An abnormal average value is during the pressure operation of the transfer

detected during an adjustment of roller and correct if necessary. 2 Check the
the image transfer ATVC value. contact at the joint of the transfer roller unit
and HV. Clean the joint or correct if
necessary. 3 Change HV. 4 Change PRCB.
1 Correct the harness connection between
CCDB and MFPB if faulty. 2 Check for
possible extraneous light and correct as
CCD gain adjustment failure
necessary. 3 Clean the lens, mirrors, CCD
S-1 -It is detected that the CCD clamp
surface, and shading sheet if dirty. 4 Correct
gain adjustment value is faulty.
reflective mirror of the scanner if faulty, or
change scanner. 5 Change CCD sensor unit.
6 Change MFPB

Konica-Minolta Bizhub C364e Trouble Error Codes

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Konica-Minolta Bizhub C364e Trouble Error Codes

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Konica-Minolta bizhub C364e Trouble Error Codes List

Code Description Remedy

M132 operation check PCCB CN5-

connector between PS22-relay

turned ON FSCB CN108 FS-533 10-E. 6

Code Description Remedy

of time. J CN3-FSCB J11 for proper

Stapler motor’s malfunction

5 M9 operation check SDDB J11 11

FSCB J7 7 to 8 FS-534 (PK-520) 7-K

1 Check the connector between M1-

Code Description Remedy

Replace M2. 7 Replace SDDB. 8

1 Check the connector between

operation check PRCB CN32-2

Code Description Remedy

Replace the developing unit. 5 Replace

When sampling data is Reinstall developing unit. 3 Reinstall toner

are dirtied with toner, clean them. 9

FRB. 7 Replace PRCB.

6 Replace the developing unit. 7 Replace

Code Description Remedy

TCR sensor automatic adjustment connector between developing unit-

CN12 for proper connection and correct

Detected temperature of the heating position). 2 Check the open/close

Code Description Remedy

1 Reinstall the old PRCB. 2 Back up

a predetermined continuous period of and correct as necessary. 2 Check

Code Description Remedy

and MFPB if faulty. 5 Replace DFCB.

7 PS201 I/O check, sensor check

during a CCD clamp adjustment. • connection and correct as necessary.

Code Description Remedy

DSIPB. 7 Replace CISPU. 8 Replace

does not change from H to L. • During a correct as necessary. 3 Check the

DF-701 1-B. 6 Replace M6. 7 Replace

ode Description Remedy

CIS LED lighting failure 1 Correct the harness connection between

Konica-Minolta bizhub 4050 Trouble Error Codes List

Code Description Causes Remedy

Check the ACM for proper operation.

Check the ACM for proper operation.

Code Description Causes Remedy

1 Remove the option tray insert. 2

Check the ACM for proper operation.

Replace the tray 4 if any abnormality is

Code Description Causes Remedy

(motor overspeed) assembly following: • Gear tooth breakage •

Test] -> [Tray 4], and press the Start

the motor was

Code Description Causes Remedy

damage. 7 Replace the cartridge

TDS baseline Controller Clean the sensor if any abnormality is

connection. Reseat the cable if any

1 Check for loose toner blocking PS14.

and cover. 3. Disconnect the fuser

Code Description Causes Remedy

voltage detection. (PU) connection to power supply. Reseat the

fuser cable: 220V/43Om, 110V/10U,

cover. 3. Disconnect the fuser cable

abnormality is found. 4 Check for

Code Description Causes Remedy

220V/43Om, 110V/10U, 100V/8Om