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Presented to the
Faculty of the College Computer Science
University of Makati

By

MENDOZA, PAULA DENISE

OLIVEROS, CARLO F.

RIOVEROS, MARJORIE NICOLE

III-AITSM

In Partial Fulfillment
of the Requirements for the Program
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY SERVICE
MANAGEMENT

October 2019
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TABLE OF CONTENTS

Page

Title Page .................................................................................................... i

Table of Contents ...................................................................................... ii

I. OVERVIEW OF THE PRODUCT

Introduction .............................................................................. 1

Scope of the Product ............................................................... 2

Significance of the Product ...................................................... 3

II. GENERAL DESCRIPTION

Product Perspective ................................................................. 4

Product Functions ................................................................... 5

User Characteristics ................................................................ 6

General Constraints ................................................................. 7

Assumptions and Dependencies ............................................. 8

III. SPECIFIC REQUIREMENTS

User Requirements .................................................................. 9

System Requirements ............................................................. 10

Functional Requirements

Non Functional Requirement

System Modeling and Requirements ....................................... 12

Client-Server Architecture ............................................... 13

Layered Architecture ....................................................... 13

Use Case Diagram .......................................................... 13

Context Diagram ............................................................. 14

Class and Association Diagram ....................................... 15

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Database Normalization .................................................. 16

Data Flow Diagram .......................................................... 17

Interface Requirements ........................................................... 18

Test Cases ............................................................................... 19

Network Layout ....................................................................... 19

Physical Layout ............................................................... 16

Logical Layout ................................................................. 17

IV. APPENDICES

User Stories ............................................................................. 20

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Communication Letters ............................................................ 22

Glossary ................................................................................................. 24