CASE STUDY #9-Chapter 9

Members:
Carcusia, Ray C.
Partosa, Julius
Luce, Andhanzel

SEC B / MWF 9:00 am-10:00 am

1. How could OPM3 have helped to identify the problems with implementing the
demand planning system?
OPM3 can help Nike to classify and bring the right projects to advance their strategy which
organization can use their inputs to arrange projects across operations and select only the
projects that will deliver business results. As Nike when plan to implemented new system
they didn’t use any inputs of their information, so they didn’t select the right project for their
organization which it turn out with a number of problems.
OPM3 can help organization align its strategy with the projects that bear business success. It
will guides Nike on when to stay the course and when to change direction, according to when
they implemented new system they didn’t consider and recognize that the single-instant ERP
system and supply chain implementation plan are different. So OPM3 will help Nike to notify
that it is the time to implement new system or not.
OPM3 will guide Nike to improve any performance that may cause them a problem in future
as it will keep projects associated to business strategies. According to system testing was not
planned and not real enough to find issue, OPM3 will be able to help Nike to improve which
performance that is very poor and can cause any failure of the project.

2. What were the three primary reasons Nike was successful with the ongoing ERP
implementation?
The overall business plan for all the systems and explanations for taking on such a extremely
complex implementation were well understood throughout the company. Thus, Nike had
excellent buy-in for the project and was capable to make change in its demand planning
system and continue with the implementation.
Nike displayed patience in the implementation and learned from mistakes from their past and
once when they consider any risk that will arise which it seem to be a double mistake same as
past again then they will look at it and improve it early in the process.
Customer service representatives received 140-180 hours of training from Nike, and users
were locked out of the system until they completed the full training course which they will
completely understand everything organization want them to know. They also will have
enough skills to use the system effectively.
 3. Why was a phased rollout the correct decision for Nike?
Because Nike developed a business plan to implement the systems over a six-year period, so
they want a very effective system that suits their organization and once when they found the
right one for them, they can implement it and fix any problem that can cause system failure.
Moreover Nike can try multiple ERP systems which they will see in each system’s benefit (is
the benefit they earn value to what they spend and not over budget), effective of that system
(how does it help organization to improve performance), any problem that may cause them
(does it need many resources to complete system or any problem that will cause system and
organization to fail).