How can Conversational AI Reshape Your Business?

Humans started interacting with machines a few decades back through punch cards, tapes, and keyboards. Today
we are concentrating again on the first tenets of interaction—human-like conversations, which is now commonly
known as Conversational AI.
Conversational AI is a major leap forward and has seen great success with people adopting solutions like Google
Home, Alexa, and Siri. It is reshaping several businesses with conversational interfaces surfacing in all kinds of
products and services, from appliances to cars, and financial advice to shopping.

Conversational AI is the particular subfield of Artificial Intelligence that uses Deep Learning and Natural Language
Processing (NLP). Today, with the developments in this field, we are witnessing a software that can write or speak
as a person. Technology is now involved in our daily activities in a more intense, direct, and natural way.

The First Revolution that Occurred with the Introduction of Chatbots

Chatbots are natural language text interfaces, built using rules that promote linear-driven and canned interactions.
They are easy to build and can be navigated by pre-defined flows. They are software using which people can talk
digitally to get a particular piece of information or carry out a specific action. This approach is gradually losing its
popularity despite new bots being introduced in the marketplace as it only works for the conversations with a
predefined flow such as booking a reservation.

The Growth of Conversational AI

With chatbots failing to deliver, the market is looking towards conversational AI platform, particularly in
complicated use cases like telecommunications, insurance, and banking.
These platforms provide more than Natural Language Interface, they establish true advancements by combining
several emerging technologies. Starting from Natural Language Understanding, Speech Synthesis to the machine
and cognitive learning technologies. These technologies are totally qualified to replace humans in multiple tasks.

Benefits of Conversational AI
Conversation AI Analytics Solution has the potential to reveal hidden value in the bottom and top lines of firms
worldwide. Here are some of the factors that are driving value:
Positive User Experience: As a technology-centered entirely on humans, the main focus of conversational AI is to
let the user benefit from the use of natural language to cut time spent, complexity, and frustration.
Machines adjusting to users: Conversational AI lets the end-user place requests and get responses and transfer the
responsibility of performance from humans to machine. This can be applied to systems of all sizes, increasing the
prospect of stimulating outdated processes.
Facilitate user engagement: With conversational AI, it is easy to arouse the interest of clients instantly. You can
connect with your customers on their terms and simplify the process of engagement.
Scalable results: Conversational AI services are available 24/7 in multiple languages and have the ability to handle
an increasing number of calls that come with bulk adoption.
Accurate results: Conversational AI assistants offer accurate, tailored, and timely experiences in multiple instances,
especially customer service.
Quick results: With conversational AI, businesses will be able to save time which in turn offers a better user
experience.

Considerations Required to Deploy Conversational AI Solutions

When coming up with conversational AI solutions, businesses need to assess how they can address the following
long-term considerations:
• Platform reach: The number of platforms you may wish to target. Businesses will have to think about
messaging, social, in-home, web, and mobile. Businesses must understand the platforms their employees,
partners, and customers use to communicate today.

• Data sovereignty: On-premise or a third party? Conversational AI creates significant data with every
interaction. Businesses will have to decide whether they want to own it or mine it.

• Language support: Businesses will have to think about the number of languages they will have to support
initially and the different countries, regions, and dialects in which they must connect.

• Time to value: Businesses will have to know how much time they will need to experiment? Can they set a
benchmark for competitors by moving quickly? Is their industry a fast adopter of Conversational AI?

• Focus for the enterprise: Employee service desks, eCommerce channels, customer service centers, there
are several places to start, so businesses must begin by tying their project to the most pressing needs or to
the best opportunity at innovation.
Meaningful conversational AI apps are already being used, and with cost benefits continuing to rise, the trend is
likely to speed up in the coming years.