Exploring The Hospitality Industry Chapters 1-3
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1. Back Of The House: The support areas behind the scenes in a
hotel or motel, including housekeeping, laundry, engineering,
and food service. Also refers to individuals who operate
behind the scenes to make a guests stay pleasant and safe
2. business travelers: travel for business purposes
3. capacity requirement: The capacity of a destination for
successful tourism
4. convention and visitors bureaus: 1. An organization responsible
for promoting tourism at the regional and local level. 2. A not-
for-profit umbrella organization that represents a city or urban
area in soliciting and servicing all types of travelers to that city
or area, whether for business, pleasure, or both.
5. cultural tourism: Tourism motivated by interest in cultural events
like festivals, activities like theatre, history, arts, sciences,
museums, architecture, and religion
6. ecotourism: responsible travel to natural areas that conserves
the environment and sustains the well-being of the local
people
7. empowerment: The act of giving employees the authority,
tools, and information they need to do their jobs with greater
autonomy
8. ethics: the study of standards of conduct and moral judgement;
also, the standards of correct conduct
9. front of the house: Comprises all areas with which guests
come in contact, including the lobby, corridors, elevators,
guest rooms, restaurants and bars, meeting rooms, and
restrooms. Also refers to employees who staff these areas.
10. guest satisfaction: the desired outcome of hospitality services
11. heritage tourism: Tourism motivated by historic preservation- a
combination of the natural, cultural, and architectural
environment.
12. hub-and-spoke system: a system by which airline passengers
can travel from one small city to another via a hub at a major
city
13. infrastructure: the basic, constructed services like water, gas,
electric, sewege, drainage, roads, airports, cruise, bus and rail
terminals
14. inseparability: the linkage of hospitality products and services
15. intangible: hospitality service. It can not be sampled prior to
purchase
16. interdependency: each segment of the tourism and hospitality
industries is to some extent depending on another one for its
success
17. multiplier effect: a concept that refers to new money that is
brought into a community to pay for hotel rooms, restaurant
meals, and other aspects of leisure. To some extent, that
income then passes into the community when the hotel or
restaurant orders supplies and services, pays employees, and
so on
18. National Restaurant Association (NRA): The association
representing restaurant owners and the restaurant industry.
19. nature tourism: tourism motivated by nature, such as a visit to a
national park
20. pacific area travel association: An association for the
promotion of excellence in travel within, and to and from, the
Pacific region
21. Perishability: The limited lifetime of hospitality products; for
example, last night's vacant hotel room cannot be sold today.
22. pleasure travel: Travel for pleasure, including leisure,
recreation, vacations, and visiting friends and family
23. quality control: error detection and prevention based on TQM
or continuous Quality Improvement, an important part of
delivering exceptional service to guests
24. service industry: the hospitality industry is a service industry;
we take pride in caring about others as well as ourselves.
Ensuring that guests receive outstanding service is a goal of
the _ _
25. service industry: the hospitality industry is a service industry;
we take pride in caring about others as well as ourselves.
Ensuring that guests receive outstanding service is a goal of
the service industry
26. superstructure: the facilities built to accommodate tourists like
airports
27. sustainable tourism: tourism that has minimal impact on the
environment and culture of the host community
28. tourism: travel for recreation or the promotion and
arrangement of such travel
29. United Nations Educational Scientific and Cultural
Organizations (UNESCO): Encourages international peace and
universal respect by promoting collaboration among nations.
Conducts studies, facilities knowledge sharing, and develops
standards
30. united nations world tourism organization UNWTO: Special
agency of the United Nations that defines standards of tourism
used in many countries