H.no.

754 , Ghitorni Village

New Delhi – 110030
Phone: 9643695734
Email:alokshrivastvapnp@gmail.com

Alok Shrivastav

To attain roles of greater responsibilities & challenges. To

Objective explore the developing industry using analytical power& logic
with excellence & to achieve a unique position with inventive
& innovative experience.

Experience Summary

Work experience:3 Years

Domains: : People Management , Mobility & hospitality, Operations, Tech Support, Handling Corporate,
Quality , Fleet Management, E-Commerce, Handling Vendor Development , Audit & Compliances,
Transports.

Organization Duration Designation

Ecos(I) Mobility & Hospitality
Taxi For Sure
(Serendipity Infolabs pvt ltd.)
MK auto clutch Industries
Sr. Executive
Feb 2015 to till now
(Audit & Compliances)
Sr.Executive
Oct 2014 to Feb 2015
(Vehicle Tracking system-Operations)
Trainee Engineer
Nov 2013 to Sep 2014
(Quality)

About Ecos (I) Mobility & Hospitality

Ecos (I) Mobility & Hospitality are an ISO 9001:2000 certified company and are India's leading luxury
car rental providers established in the country for over 19 years with our ‘best in class’ service.
Roles & Responsibilities
 Responsible for tracking cabs on daily basis and checking On duty/Off duty.
 Responsible for communication to Business head /Operation manager in case of
Off duty cabs.
 Responsible for tracking cabs which are Off duty for over three days & updating
business head / Operation manager.
 Responsible for checking and ensuring the GPS is working properly and ensuring
uptime of all GPS.
 Responsible for resolving the maintenance issue for GPS in coordination with
service provider.
 Responsible for preparing and maintaining the MIS of the tracked vehicles and
share the report to management & business heads.
 Responsible for preparing reports on daily ,weekly & monthly basis for GPS
Tracking and related items.
 Available 24*7 , 365 days for office work

Achievement: Consistently delivered 100% Quality in work.

 About Taxi for Sure

Taxi for sure, a fleet taxi service to cater to the growing demand for radio taxis in the country.
Taxi for sure was first launched in Bangalore in June 2011 with, a fleet of small hatchbacks.

Roles and Responsibilities

 Responsible for app installation.

 Responsible for liaison with transporters for vehicle requirement.
 Responsible for handling vendor development.
 Responsible for ensure timely and safely pick and dropc of clients.
 Responsible for testing and successful launching of new software products in
own branch.
 Responsible for training to drivers and vendors about software.
 Responsible for planning, coordination, and supervision of all activities related to
the Dispatch operations.
 Proactively coordinate with Corporate technical team about bugs in software or
will fixed it permanently
 To handle collection related issues.
 To check call quality of the Driver Escalation Team.
 Responsible for to find out the root cause of Server / Software issues and report
them to technical team.
 Maintaining relationship with vendors and drivers and strong attitude towards
cost effective.
 To ensure equal distribution of duties to all the drivers
 To check the collection tracker and solve the issues of drivers.
 To handle customer escalations
 To generate new ideas for driver sourcing
 Randomly checking quality of cars and drivers.
 To retrieve good and old drivers in our system.
 Available 24*7, 365 days for office work.

Education Qualification

Degree University/Board Year

BCA Kurukshetra university 2013
Diploma In M.E. Haryana Technical board 2010
12th Haryana Board of education 2008
10th C.B.S.E. 2006

Computer Skills

 MS Office
 Microsoft outlook
 Email Escalation
 Basic Troubleshooting
Personal Details
DATE OF BIRTH : 5th Oct 1992
MARITAL STATUS : Single
NATIONALITY : Indian
HOBBIES : Traveling and Cricket
LANGUAGES KNOWN : English, Hindi
PASSPORT : Yes
FATHER’S NAME : Mr.Sunil Shrivastav

(Alok Shrivastav)
Date :-