Managed Service Providers

Oracle Cloud Platform

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal/Restricted/Highly Restricted
SI/MSP Cloud Operations
End User Load Balancer Application & Network & Storage Database
Middleware Configuration

Application Business
Services Monitoring

Monitoring data, Logs,

Events
24x7
Monitoring Provisioning,
IT Operations to
schedule patches,
Instance management &
MSP Periodic Review
with Customer to backups, recovery Automation Tools
review SLA, Plan
Capacity, and drive
Optimizations for L1 – L2 – Optional
Deployments on L3 Support Asset &
Oracle Cloud Help Desk Ticketing System,
Knowledge Base Configuration
& Escalations Management

Build, Test, Migrate

With DevOps Processes and Tools
Self Service Portal Change Management
With Reports

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

Oracle Confidential
Oracle Cloud MSP
MSP Focus Areas
Area Description
Partner Overview What is the MSP offering by partner? How is the partner promoting Oracle Cloud through blogs/webinars etc? Customer References? Trained
resources on Oracle Cloud by role – presales, devops, Itops etc? Oracle Cloud specialization?

Technical Skills ITIL Process Expertise? Solution Architecture with Oracle Cloud Services for Oracle and non-Oracle workloads? Solution Design with Oracle
Cloud Services for Oracle and non-Oracle workloads for Customer implementations?
VMWare/KVM based Infrastructure Migration to Oracle Cloud Platform? Oracle Middleware, Applications Unlimited Migration to Oracle
Cloud?Oracle Platform Cloud Services Technical Knowledge? Oracle Cloud Platform specific Blueprints, Orchestrations and Assets? Operating
System Support? Oracle Support Knowledge? Oracle Cloud services ordering?

Tools List of Tools to support MSP on any public cloud and which support Oracle Cloud? Additional tools/services to support run time of workloads
on Oracle Cloud? Ability to retrofit existing workloads on Oracle Cloud that were not previously provisioned by MSP to work with the MSP
Tools? Ability for customer to transition from one MSP to another with no disruption? Oracle Cloud Platform Asset Development and
Automation Testing? Support for Cloud-native Devops on Oracle Cloud Platform? Automated Infrastructure and Application Management
(tools that integrate with Oracle Cloud REST API)? Monitoring? Advanced Monitoring and Management? Customer Self Service Management
Portal for Monitoring SLAs, Usage etc. ? Service reporting? Isolation of Partner internal systems so they do not impact customer use of Oracle
Cloud Platform? Knowledge base? Billing?

Process Documented processes are followed with automation and supporting tools:24x7 Global HelpDesk Contact Procedures? HelpDesk Operation
Procedures?L 1-L2-L3 Support Procedures? Incident Management? Problem Management? Event Management? Release Management?
Configuration Management?
Asset Management & “BYOL” License Management? MSP Service Foundational SLAs? Infrastructure SLAs? Application/Workload SLAs?
Security of Credentials on Oracle Cloud Platform? Customer Focus and Commitment to Quality of Service Improvements?
Periodic Review Meetings with Customer? Internal Process Optimization to improve Quality of Service Delivery? Internal Process Optimization
to improve SLA Management? Process to enable Rapid Innovation and Frequent Release Cycles with Devops?

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | 3

MSP on Oracle Cloud Platform – Technical areas
• Oracle Cloud-specific Assets
• Oracle and Non-Oracle Workloads
• Leverage Oracle Cloud Platform - IaaS & PaaS
• Provisioning Automation – Prod/HA-DR, Dev-Test Environments
• Migration Automation
• Monitoring
• Security
• Integration with systems for L1-L2-L3 Support and Billing

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal/Restricted/Highly Restricted
EBS Automation on OPC
Case Study
•Provision EBS from backup (Database on ExaCS + Apps on Compute)
Lift and Shift •Create full clone from ExaCS+ Apptier to Test Master on Compute

•EBS Workflow Notification Mailer for Outbound & Inbound notifications config.
Configuration •EBS SOA gateway configuration with SOA CS.
•OAM/OID integration with EBS.

End-2-End
Data Security •Automate Data encryption during DB restore on ExaCS

Thin Clones •Create EBS thin clones on Compute.

•Create thin clones on ExaCS+ Compute

EBS DR
•Automate EBS Disaster Recovery between two Data centers

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 5
 OMCS
OPC Environment
1. On-premise EBS environment was lifted and shifted to
the Oracle Cloud
– The database was restored on a Exadata CS
instance and is configured as RAC Dedicated Compute domain
– The application tier was restored to a Compute EBS Images
instance EM with Mailer
OS-Only Image
Exadata CS EBS Plugin Instance
2. A Chef Provisioning VM with Cookbooks developed RAC instance Provisioning Image
for EBS automation use cases.
Oracle Object Store
3. Pre-provisioned SOA CS instance for EBS integration
4. Pre-provisioned OAM/OID instance to DM integration
EBS Provisioning SOA CS OAM/OID
5. EM Instance pre-configured with the EBS plugin which Tools VM instance Instance
has the EBS instance pre-discovered as well as the EBS EBS App JBOSS
EBS DB Node
Provisioning Tools VM (customized asset used by MSP) Node
6. Open source mailer ( POSIX & DoveCAT) deployed on
Chef Server
a compute instance
On-premise EBS instance
7. Custom JBOSS Application deployed on Compute
• Oracle & Non-Oracle workloads
8. Oracle Management Cloud Service – APM, Log • IaaS & PaaS
Analytics, IT Analytics • Customized Oracle Cloud specific assets
• Automation
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | 6
Create Oracle Cloud Specific Assets
• Build in the Cloud
– Spin up instance with ephemeral (i.e. non persistent storage)
• Best Practice: Disk size is minimal
– Snapshot instance into Storage Cloud Service
– Create additional instances from snapshot
• Build offline
– Leverage Virtual Box, HashiCorp tools etc. to create image offline

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal/Restricted/Highly Restricted 7
Cloud Provisioning Automated with Chef Orchestration
Deploy Multi-Node Application Tier Nodes

EBS 12.2.5 VM Images OTD

Provisioning Tools
Database Tier
Apps Tier
EBS Provisioning
Tools VM App App
Node 1 Node 2

Chef Server Database

ORACLE Cloud

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

Cloud Provisioning Automated with Chef Orchestration
Add an Application Tier Node

EBS 12.2.5 VM Images OTD

Provisioning Tools
Database Tier
Apps Tier EBS Provisioning
Tools VM App App App
Node 1 Node 2 Node 3

Chef Server Database

ORACLE Cloud

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

Lift and Shift 1
Automation Flow: Provision EBS from on-Prem Backup
1. Customer has an EBS backup
2. Provision EBS DBaaS instance POC Dedicated Compute domain
OTD Customized EBS Prov
3. Patch Oracle Home at the required EBS DB level. Tools VM
LBR
Chef
4. Restore Customer EBS database from the backup ExaCS Server
RAC instance
5. Run EBS Database configuration
6. Provision apps tier on dedicated compute from
the backup
7. Wire the Apps Tier with Database EBS App
Tier EBS Backup
8. Multi-node set up ( Add additional nodes) & set EBS DB
up Shared File system concurrent manger Tier

9. Bring up EBS instance Target EBS

10. Scale in / Scale out managed servers &
application tier nodes Oracle Cloud

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

Lift and Shift 2
Provision EBS from Production – ExaData to Compute
1. Create backup on the source system (Apps tier+
DB Tier including Oracle home) either from Dedicated Compute domain
DBaaS+IaaS/On-Prem to IaaS.
2. Transfer backup to Compute
Exadata CS
3. Restore EBS database from the backup RAC instance
(including Oracle Home)
EBS App
4. Run EBS Database configuration Tier
5. Provision apps tier on dedicated compute from EBS App Stage Stage
Area
the backup Tier Area

Stage EBS DB
6. Wire the Apps Tier with Database EBS DB Clone Area
Stage
Tier
Utility Area
Tier
7. Bring up EBS EBS instance Target EBS instance

Oracle Cloud

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

Configurations 4
Automate External integrations
1. Config/Re-config EBS Workflow Notification
Mailer for Outbound & Inbound notifications Dedicated Compute domain
config.
OTD
- Check if SMTP & IMAP servers are already setup SOA CS LBR
instance
- If not install open source POSIX and Dovecat
Customized EBS Provisioning
- Configure them with EBS instance. Tools VM
EBS App
OAM/OID Tier
2. Config/Re-config EBS instances with pre installed Instance
SOA CS
Chef Server
3. Config/Re-config EBS instances with OAM/OID. Mailer
Instance EBS DB
set up Webgate with OHS on EBS. Tier

4. Set up TDE during DB creation on Cloud. EBS instance

Oracle Cloud

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

Thin Cloning on ExaData and Compute 5
(<10 minutes)
1. Create Test Master
EBS Prod Dedicated Compute domain
2. Create Clone of Test master Database using Customized EBS Prov
Sparse Clone Tools VM
EBS App Chef
3. Create Clone of Test master Apps tier using Tier Server
Compute Snapshot
4. Run EBS Database configuration
EBS DB
5. Wire the Apps Tier with Database Tier Exadata CS
RAC instance
6. Bring up EBS
EBS 1 EBS2 EBS3 EBS4
Test Master

Target EBS instances

EBS instance
Multiple copies
Oracle Cloud

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

 6
Thin Clone – Compute to Compute (< 15 mts)
1. Create Snapshots for DB, Apps, and Dedicated Compute domain
OTD for an EBS Instance
OTD OTD
2. Configure using Logical Host name LBR LBR
Customized EBS Prov
3. Bring up EBS Tools VM

EBS App EBS App

Tier Tier
Chef
Server

EBS DB EBS DB
Tier Tier

Source EBS instance Target EBS instance

Oracle Cloud

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

 7
Monitoring with EM and OMCS
Monitoring with Enterprise Manager Dedicated Compute domain
EM with
deployed within customer’s EBS Plugin
Dedicated Compute Domain and
Exadata CS
Oracle Management Cloud for APM, RAC instance
Log Analytics and IT Analytics

EBS App Stage

Tier Area

Stage
Clone
EBS DB Utility
Area
Tier
EBS instance Target EBS instance

Oracle Cloud

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

EBS DR Automation 8
Cloud-to-Cloud
Dedicated compute

Reporti
RAC DBaaS ng Database
IaaS
8 OCPUs
60 GB RAM
Backup
4 OCPUs
30 GB RAM
DR
4 TB Disk Service 100 GB Disk

Data Guard
Logs Transfer
File
6GB/hr~7Mbps
Sync

IaaS
RAC DBaaS 4 OCPUs
8 OCPUs
60 GB RAM 30 GB RAM
4 TB Disk 100 GB Disk
Primary
Apps Tier Server

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

References
• Ebusiness Suite Specific References:
– http://docs.oracle.com/cd/E72030_01/infoportal/ebsoc.html
• Recordings on Apps Unlimited and the Oracle Cloud
– http://www.oracle.com/partners/campaign/eblasts/cloud-implementation-training-2492001.html

• Using Oracle Cloud Storage Appliance

– http://docs.oracle.com/cloud/latest/shared-file-cloud/SFSUG/toc.htm
• MAA white papers
– http://www.oracle.com/technetwork/database/features/availability/oracle-cloud-maa-3046100.html

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal/Restricted/Highly Restricted 17