Negocios internacionales

Activated 14

Evaluating product and service

Para un profesional en Negociación internacional cualquier campo de acción es

necesario usar el inglés como herramienta de comunicación de sus ideas y
apreciaciones, acerca de un proceso de gestión en un negocio en el cual tiene
directa participación.

Posterior a estas lecturas y con la finalidad de cumplir con el propósito de

estaevidencia, conteste los siguientes puntos teniendo en cuenta la lectura
Improving business processes:

1. Some of the problems that dysfunctional processes can create are:

a. Unhappy customers, stressed colleagues, missed deadlines and
increased costs.
b. Happy customers, stressed colleagues, missed deadlines and increased
costs.
c. Unhappy customers, happy colleagues, missed deadlines and increased
costs.
d. Unhappy customers, stressed colleagues, missed deadlines and cero
costs.
2. Formal processes are also known as:

a. Procedures
b. Informal
c. Not documented
d. Clients
3. What happens when everyone follows a well-tested set of steps?
a. There are fewer errors and delays, there is less duplicated effort, and staff
and customers feel more satisfied.
b. There are more errors and delays, there is less duplicated effort, and staff
and customers feel more satisfied.
c. There are fewer errors and delays, there is more duplicated effort, and
staff and customers feel more satisfied.
d. There are fewer errors and delays, there is less duplicated effort, and staff
and customers feel less satisfied.
4. To Map the process, we can use:
a. Flowchart or a Swim Lane Diagram
b. Root cause Analysis, Cause and Effect Analysis or The 5 Whys
c. Impact Analysis, Risk Analysis and Failure Mode and Effects Analysis
d. List everything
5. It’s likely that improving your business process will involve:
a. Changing existing systems, teams, or processes.
b. Having the same existing systems, teams, or processes.
c. Changing existing systems and having the same teams and processes.
d. Changing existing systems, teams, and having the same processes.

Grabe cada pregunta y su respuesta a través de un audio o video, y envíelo a

su instructor a través de la plataforma virtual de aprendizaje.