MONITOR WORK OPERATIONS

MONITOR WORK OPERATIONS

Student’s ID:

Student’s Name:

Name of the University:

Author’s Note:
 MONITOR WORK OPERATIONS
2

Q1: What does monitoring performance involves? List three things

The supervising on the employees by the higher management people to ensure that they are
progressing in achieving the goals set by the organization. The 3 things enlisted under this
process are –

 Performance planning
 Performance appraisal
 Performance improvement (Mayne, 2017)

Q2: Quality assurance takes a company-wide approach. Briefly discuss what this includes.
Quality assurance also called QA Testing can be described as an activity through which the
organization aims to achieve the best quality. It is done by following the cycle called Deming
cycle that includes Plan, Do, Check and Act.

Q3: List at least two ways you could meet the following aspects of quality customer service.
Quality culture-

 Checks whether the products quality is maintained

 Provide the best product to the customer.

Quality systems processes-

 The system is maintained in a flow.

 System does not become costly.

Quality service

 Customer problem as faced at all time.

 Quick solution is provided.

Quality product

 The constant quality is maintained.

 No cost cutting should be done.
 MONITOR WORK OPERATIONS
3

Quality monitoring

 Employees should be appointed for quality checking.

 Finished products should be checked before going out of the production line.

Quality relationships

 Acceptance of people for what they are.

 Should have respect for any individual.

Value for money

 Price should affordable.

 Price should be according to the competition (Wilson et al. 2016).

Q4: List the six steps in the monitoring process and briefly describe them.
Step 1: Gathering information about the hazards revolving around the product.

Step 2: Determining certain factors like product, composition and others.

Step 3: Human health and environment should not be harmed.

Step 4: Determine the Faults of the products and determining the solution.

Step 5: Reduce those risks constantly.

Step 6: Should have a report of all actions.

Q5: Identify three ways how you can involve staff in the continuous improvement process?
 Communicate Expectation- There should a continuous flow of communication between
the employees and the managers these leads to clarification and open relationship.
 Give feedback- Employees should be given the feedback on their jobs and they should
have the right give feedback.
 Unleash the potential of your Employees- Every employee is unique and has their own
talent. The company should be able extract those qualities and make use of it (Lambert et
al. 2016).
 MONITOR WORK OPERATIONS
4

Q6: List and discuss three ways you can be innovate to improve customer service.
 Should operate a 24x7 customer service to listen to their problem.
 Organization should be activating in taking decision to the problems of its customers.
 They should start a feedback and rating facility, which helps identifying the problems
better.

Q7: It is important to be aware of emerging industry trends and assess their relevance to
your business. What are two sources where you can gather information and keep up with
trends? Briefly describe why they are useful.
 Customer feedback- The consumer are the determining factor for any company so they
should have feedback facilities on quality, service, trends on different products etc so
they can work accordingly and improve.
 Market survey- The market also plays a important factor as the organization should keep
in mind the competition and then decide their price, materials to be used etc (Brace,
2018).

Q8: List two industry trends not related to sustainability and briefly explain how each one
can impact a business’s operations.
The two industry trends not related to sustainability are

 Banking- It is a important part and therefore needs to be part of every business. Without
this a business cannot run.
 Agriculture- though it may not affect any business directly but plays a important role in
setting balance in the market.

Q9: You are a frontline manager. What techniques or processes can you use in your area of
responsibility to support the financial sustainability of the business? List 6.
 They should allocate their time better and have a empowering decision making.
 Constant checks should be performed on handling of their products and assembling them.
 Dealing with the customer, solving their problem is also their main aim.
 Check on its subordinate on their way of working and to any problem they are facing.
 MONITOR WORK OPERATIONS
5

 Should have a clear idea about the sales figures and expenses incurred (Rodriguez and
Walker, 2016).
 Should look after the shop outlet and should work in making it attractive.

Q10: How can you, as a frontline manger, contribute to social sustainability in your day-to-
day operations? List five ways
Frontline managers’ works as-

 Be attentive to the surroundings and should take quick action.

 Should see the counter is maintained without hassle.
 Look after the employees in case they are slaking.
 Should give a complete report of the problem to the higher ups
 Should perform a quality check by him to maintain the standard quality

Q11: When you are a frontline manager, Time management is an important skill. Describe
three strategies you can use to better manage your time.
Time management done by the frontline managers is as follows:

 Should have prepared to make To-Do list always ready for each day. This makes it easy
to remember and efficient.
 Should be able to keep a Track of his own time (Morden, 2016).
 Should increase work and reduce distractions.

Q12: As part of your duty of care as manager you need to help staff manage their own
time. Why is this important responsibility?
A organization is not a one man army; it is based on team work. So, if the manager looks after
the time management of its employees it in terms helps him to achieve his set goals and also the
company benefits in the long run.
 MONITOR WORK OPERATIONS
6

Q13: Briefly describe the three steps involved in assessing employee workloads.
Step 1: Calculate productivity- The capability of the production team is important, and so it
needs to be well divided among employees.

Step 2: Calculate employees – The accurate number of employees helps in equally dividing the
workload.

Step 3: Predict demand- They should assess the past demand and then produce accordingly for
the future demand (Pongnumkul et al. 2017).

Q14: List three examples of productivity and service rates that can be used by
organizations to assess workloads.
The three examples are-

 During festival time, an employee should be able to asses more than one customer a time.
 The prices should be decreased and rate should be charged accordingly make the most
profit.
 The process of productivity should be cheap.

Q15: Why is delegation an important skill for managers? Suggest at least three reasons.
The reasons are as follows:

 Helps the manager to divide the work and allocate them to his subordinates.
 Helps the manager to concentrate on important matters and do it effectively.
 It helps the manger in maintain a stable working relationship with his subordinates.

Q16: List five common barriers to effective delegation.

The five common barriers are:

 One should accept the need for delegation.

 Should a have confidence and trust in his subordinates.
 Right man should be hired for the right job.
 Freedom should be given to the subordinates.
 MONITOR WORK OPERATIONS
7

 The employees should have a clear vision of their task (Wagner, 2018).

Q17. For feedback to be effective, it should be specific, timely and constructive. Explain
each of these concepts.
Specific: feedbacks should be specifically pointing to a particular service.

Timely: Feedbacks should be taken or given after a particular service within a specific amount of
time

Constructive: this helps a worker to know in which area he or she needs to improve.

Q18. When providing coaching to employees, how do you check your instructions are
clear? Suggest two ways
Demonstration: A worker can be asked to demonstrate and explain the task that they attempt.

Questions: Workers should be encouraged to ask questions about the specific task they are doing
in order to clarify the instructions that are given to them (Hanaysha, 2016).

Q19. Describe three formal (specific quantitative) methods you can use to monitor and
assess workflow against agreed objectives.
 Mentors can walk around to observe the work culture and body language of the
employees in order to understand the involvement of the employees.
 Mentors can mentally analyze the work the amount of task that has been done as
compared to the amount of task that was given
 Mentors can provide reminders to the employees if they thing that the given task is taking
more time to be completed.

Q20. What sort of information might you need to provide management about your staffing
needs?
The job requirements should be mentioned very specifically to the management before recruiting
new employees. In addition, it should also be mentioned to the management that for what
 MONITOR WORK OPERATIONS
8

amount of time they need new staffs. Information regarding how new employees can be used to
perform better in future should be given to the management (Wulfken and Müller, 2017).

Q21. Describe how you can provide feedback, corrective action and support to employees
during coaching.
Mentors can provide timely feedbacks about the tasks to their employees. By answering the
questions asked by the employees, a mentor can provide support. In addition, mentors can also
take feedbacks from their employees in order to under their point of view.

Q22. List the five steps involved in demonstrating a task to a trainee.

 A small introduction about the objectives of the tasks is given.
 Without any interruption, the whole task is explained.
 Each step is explained in details including the quality standards and safety measures
 The trainees are observed while they perform a specific task
 Feedbacks and instructions are given and the trainees are also encouraged

Q23. Suggest four simple ground rules for effective communication that can you use to
share information, knowledge and experiences with individuals and your team.
 While communicating simple and understandable words should be used.
 Trainer should talk in required loudness
 Trainers, while explaining a task should ask questions to the trainees about the specific
task that they are explaining.
 Trainer should choose such coaching styles so that every trainee can adapt to it (Austin
and Pinkleton, 2015).

Q24. How can the team help you challenge and test new ideas?
A team, by conducting brainstorming sessions can come up with new ideas. In addition, effective
strategies can also be prepared by a team by sharing creative ideas. A team can also be
motivating to attempt new strategies without having the fear of failure.
 MONITOR WORK OPERATIONS
9

Q25. As a frontline manager, why is it important to keep workplace records?

Keeping workplace records is the primary way to monitor various tasks that are done or required
to be done by the staffs. These records also help in keeping a track of the financial situation of a
particular company. In addition, higher authorities can be kept up-to-date by providing them
workplace records.

Q26. What type of workplace records could you be required to keep? Identify at least five.
I would keep the records of,

 If all the employees have completed their objectives for the day or not
 If any customer has complained about any particular phenomenon or not
 Reviews provided by the customers
 Details related to finance of the company
 Planners that contain leaves requested by the employees

Q27. List four common workplace problems you might have to deal with as a frontline
manager.
 Problems can take place regarding failed or late deliveries
 Efficiency within the employees can affect the quality of the work
 Inadequate resources for funding plays as one of the key problematic issues
 Breakdown of any technical equipment can be a problematic factor too

Q28. Briefly explain each of the five steps you could take to resolve a complex problem.
Step 1: Define the problem

A problem should be properly analysed in order to come up with effective solutions

Step 2: Generate alternatives

Multiple ways are considered and listed up that have the potential of solving the problem

Step 3: Evaluate and select alternatives

 MONITOR WORK OPERATIONS
10

From the multiple alternatives, the most effective one is chosen

Step 4: Implement solutions Step

After selecting a proper solution, that solution is implemented to solve the problem

5: Follow-up and evaluate results

The efficiency and effectiveness of the selected solution is analysed after solving the problem
(Bardach and Patashnik, 2019)

Q29. Why is it important to define a problem and determine its root cause?
Finding the root cause of any problem is important because that is how the results of the
problems can be understood. By finding the symptoms of the problem, it can be truly defined
which is very important for finding the appropriate solution.

Q30. What tools or strategies can you use to define a problem and determine its root cause?
List two.
A number of strategies are used to define a problem and to find its root cause, which are

 Fishbone
 The Five Whys strategy
 Mind Maps

Q31. Discuss two examples of false logic that can lead to poor decision-making.
 A confirmation that is done depending on a biased belief can create a false logic.
 People usually belief and give importance to information that they hear initially. This
leads to formation of more false information (Gentiluomo et al. 2019).

Q32. Describe how you could conduct a brainstorming session to encourage your team
members to contribute ideas and participate in the problem-solving.
Brainstorming sessions can be conducted in multiple ways and that are
 MONITOR WORK OPERATIONS
11

 In a quite meeting room, an employee can be given a pen to write down his or her ideas.
 A problem should be clearly defined and employees would be given adequate amount of
time to think and come up with solutions
 Rules should be created about the session like certain time bounds, no interruption etc
(Rawlinson, 2017).

Q33. If you want your team to support a decision, what decision-making process would you
use? Choose from the following: voting, consensus and unilateral decisions. Explain your
answer.
I would prefer that the entire group of employees come to a consensus. Even though the process
is very time consuming and requires supervision, it is only process where no one at the end
disagree to a particular decision which is very important for group decision making.

Q34. List two things you should do to ensure a solution is successfully implemented.
The process using which the solution will be implemented should be explained very clearly to
the team members.

If required, proper training related to the process of implantation should be given to the workers.

Q35. Explain why it is important to follow up and evaluate results after implementing a
solution to a problem.
It is very important to follow up after implementing a solution to a particular problem because its
shows the effectiveness of that particular solution. By following up, a process can be directed to
success. This can be done by answering the queries regarding the process and by checking
whether all the necessary steps involved in the process are taken (Sever, 2015).
 MONITOR WORK OPERATIONS
12

References
Austin, E.W. and Pinkleton, B.E., 2015. Strategic public relations management: Planning and
managing effective communication campaigns. Routledge.

Bardach, E. and Patashnik, E.M., 2019. A practical guide for policy analysis: The eightfold path
to more effective problem solving. CQ press.

Brace, I., 2018. Questionnaire design: How to plan, structure and write survey material for
effective market research. Kogan Page Publishers.

Gentiluomo, L., Svilenov, H., Morales, M., Kulakova, A., Bialy, I.E., Mahapatra, S., Roche, A.,
Augustijn, D., Laura Greco, M., Tosstorff, A. and Indrakumar, S., 2019. The development of
therapeutic proteins can be hindered by poor decision-making strategies in the early stage.

Hanaysha, J., 2016. Examining the effects of employee empowerment, teamwork, and employee
training on organizational commitment. Procedia-Social and Behavioral Sciences, 229, pp.298-
306.

Lambert, E.G., Minor, K.I., Wells, J.B. and Hogan, N.L., 2016. Social support's relationship to
correctional staff job stress, job involvement, job satisfaction, and organizational
commitment. The Social Science Journal, 53(1), pp.22-32.

Mayne, J.W., 2017. Monitoring performance in the public sector: Future directions from
international experience. Routledge.

Morden, T., 2016. Principles of strategic management. Routledge.

Pongnumkul, S., Siripanpornchana, C. and Thajchayapong, S., 2017, July. Performance analysis
of private blockchain platforms in varying workloads. In 2017 26th International Conference on
Computer Communication and Networks (ICCCN) (pp. 1-6). IEEE.

Rawlinson, J.G., 2017. Creative thinking and brainstorming. Routledge.

Rodriguez, A. and Walker, B., 2016. EMBRACING SUSTAINABILITY IN SMALL AND

MEDIUM SIZE ENTERPRISES. Business Studies Academy, p.16.
 MONITOR WORK OPERATIONS
13

Sever, I., 2015. Importance-performance analysis: A valid management tool?. Tourism

Management, 48, pp.43-53.

Wagner, E.A., 2018. Improving Patient Care Outcomes Through Better Delegation-
Communication Between Nurses and Assistive Personnel. Journal of nursing care quality, 33(2),
pp.187-193.

Wilson, A., Zeithaml, V., Bitner, M.J. and Gremler, D., 2016. Services marketing: Integrating
customer focus across the firm.

Wulfken, B.T. and Müller, E., 2017, December. How to improve employee education—
Methodological approach to structure specialist and interdisciplinary requirements. In 2017 IEEE
International Conference on Industrial Engineering and Engineering Management (IEEM) (pp.
130-134). IEEE.