LIVINGSTONE INSTITUTE OF BUSINESS AND ENGINEERING

STUDIES

DIPLOMA IN ICT WITH BUSINESS STUDIES

SUBJECT MANAGEMENT INFORMATION SYSTEMS

STUDENT NAME WILLIAM CHITAANI

LECTURER MR NKANDO

ASSGNMENT NUMBER 3

SEMESTER 3

YEAR 2018

DATE DUE
1. A Business process is a set of activities and tasks that, once completed, will
accomplish an organizational goal (“Business Process Definition”, para.1).
2. Manufacturing, banking and procurement
3. Documenting a business process promotes consistency in the execution of that
process, and in turn, consistency in the level of service to the customers. Even if
processes are delegated to other employees, documentation ensures that the
processes are repeatable. Secondly, documentation allows for the monitoring of
services levels. Once norms and standards of services are documented, it’s
possible to check whether the business is in fact meeting those expectations. For
example, if one has a IT company, and the usual response time is 24 hours, one
can precisely monitor whether, there are individual employees or branches that
are not meeting this criterion, and take swift action.
4. An ERP system (Entrepreneur Resources Planning System) is a set of software
application that organizes, defines and standardizes business operations
necessary to effectively, plan and control an organization. An ERP system
enforces best practices for an organization through the processes embedded in
the software.
5. ERP systems can lead to commoditization of business processes, meaning that
every company that uses an ERP system will perform the business process in
the same way.
6. Business Process Reengineering is fully understanding the goals of a process
and then dramatically redesigning it from the ground up to achieve dramatic
improvements in productivity and quality. BPR is different from incrementally
improving a process in that it does not simply take an existing process and
modify it.
7. This occurred because BPR was used to justify the laying off of substantial
number of employees and attempting to complete the same amount of work
using fewer employees.
8.
a. Organize around outcomes, not tasks.
b. Have those who use the outcomes of the process perform the process.
c. Subsume information-processing work into the real work that produces the
information.
d. Capture information once, at the source.
e. Link parallel activities instead of integrating their results.
9. Business Process Management is the discipline involving any combination of
modeling, automation, execution, control, measurement and optimization of
business activity flows, in support of enterprise goals, spanning systems,
employees, customers and partners within and beyond the enterprise
boundaries.
10. An ISO certification signifies that an individual or company offering a service or
goods know what they do, do what they say and have documented their
processes.
 11. Processing purchase orders is an example of a business process I once had to
perform. This process is best documented with a data flow diagram. The data
flow diagram of processing purchase orders is shown below.

Purchase order received

Customer Process New Customer

Current
from Records
customer
Zambia?

No Yes

Yes

Yes No
Input Order into system
Submit to controller for Input Order
approval

Process Order
12. Faulty hardware and accessories may be returned up to 12 months after dispatch
date (An extract of Game Goodwill Returns Policy). A computerized database
system recording the dates of purchase, customer details and other relevant data
would be necessary to support this return policy.
13. Fair use is a limitation on copyright law that allows for the usage of protected
works without prior permission in specific instances. (“Answers to study
questions”,para.5)
14. The patent provides the creator of the product with protection from others
infringing on the patent. The patent holder has the right to exclude others from
making, using and/or offering the product for sale. A patent is obtained by filing in
an application with the patent office, of which a patent will be granted if the work
is deemed to be original, useful and non-obvious.
15. A trademark safeguards a word, phrase, logo, shape or sound that identifies a
source of goods and services. A trademark can be obtained by registering with
the Patent and Trademark office.
16. Personally Identifiable Information is processed data about a person that can be
used to uniquely establish that person’s identity.
17. HIPPA protects records related to health care as a special class of personally
identifiable information. COPPA protects information collected from children
under the age of thirteen. FERPA protects student educational records.
18. NORA (Non Obvious Relationship Awareness) is the process of collecting large
quantities of variety of information from various sources and combining it to
create individual profiles.
19. The five components of an information system are hardware, software, data,
people and processes.
20. Monitor, keyboard and printer
21. Software component
22. Application software refers to program(s) designed to perform a group of
coordinated functions, tasks or activities that are to the benefit of the user.
23. Not only are certain people the end users of the system, but other people operate
and service the computer (hardware and software), and maintain data (i.e. keep
it error free and up to date). Other people such as network administrators support
the network of computers.
24. An information system is a group of interrelated components that interacts with
raw or interpreted data to achieve a certain goal to the benefit of an individual.
25. People are the most important component that most influence the success or
failure of an information system. This is because the functionality and usefulness
of an information system is determined by the people who interact with the
information system. For instance, if the end users of an information system are
computer novice users, then these users are most likely to use the information
system in a way that will produce poor results. Furthermore, the absence
 computers savvy users (such as computer, network and database administrators
(who ensure smooth operation of the information system) ) would result in failure
of the information system to run in a case where the information system crushes.
26. The following are information systems that may be seen by an individual on a
daily basis: point of sale terminal, speedometer, Automated teller machine and a
computerized book lending system that may be found in the library. The following
table shows the components that make up the aforementioned systems.

INFORMATION SYSTEM COMPONENTS

INFORMATION Hardware Software Procedures People Data
SYSTEMS Point of Barcode Inbuilt data Moving the Teller barcode
Sale Scanner processing barcode reader
terminal software across the
barcode until a
sound is
perform to
carry out a
transaction of a
single item
Digital Screen Inbuilt Looking at the Driver Speed
Speedomet programs screen to view motion
er that the speed of of car
calculated the vehicle
the speed
of car
Automated Keypad, Operating Logging in by Bank Machine
Teller monitor system inserting ATM custo readable
Machine in slot mers, code
networ stored in
k ATM
admini card
strator
s
 Computeriz Keyboard, Windows, Password libraria Isbn
ed book monitor, Microsoft loggin n number,
lending mouse and Access barcode
system CPU s

REFERENCES
1) Business Process Definition. (2018). Retrieved on August 31, 2018 from
http://www.appian.com/bpm/definition_of_Business_Process
2) Answers to study questions (2018). Retrieved on August 31, 2018 from
http://bus206.pressbooks.com/back-matter/answers-to-study-questions/