About Schindler

Company Facts

We Elevate
 4 Schindler in Brief

6 Global Product Lines

Products & Services

8 Maintenance & Repair Services
9 Modernization
10 State of the Art Technologies
11 Schindler Ahead – Smart Urban Mobility

References
12 The Americas
13 EMEA
14 Asia-Pacific

15 Sustainability
Schindler in Brief

Schindler moves more than one billion people a day.

Schindler was founded in 1874 in Lucerne, Switzerland, and is one of
the world´s leading providers of elevators, escalators, and moving walks,
as well as maintenance and modernization services.

CHF

Revenue 2018 Revenue by region, 2018

In CHF million Asia-Pacific The Americas EMEA

10 879 27% 28% 45%

Number of employees Growth drivers

As of December 31, 2018

64 486 ⅔ Ongoing urbanization

By midcentury, two-thirds of the global
population is projected to be urban

Demographic change
By midcentury, population will change
dramatically depending on region

Demand for modernization

20+ In Western countries, more than 50% of
elevators / escalators are over 20 years old

Demand for energy efficiency

Energy efficiency is an attractive investment
that pays for itself over time in many cases

Implementation of digitization / IoT

IoT
Changing the way commerce works with
IoT at the heart of that transformation

4 Schindler Company Facts

Locations Headquarters
Ebikon, CH
A network of more than 1,000 branches in over 100 countries.
Holding
Hergiswil, CH

Manufacturing
Sites
Ebikon CH
Locarno CH
Dunajská Streda SK
Zaragoza ESP
Clinton USA
Hanover USA
Londrina BRA
Shanghai CN
Suzhou CN
Xuchang CN
Pune IND

Research &
Development
Ebikon CH
Vienna AUT
Randolph USA
São Paulo BRA
Shanghai CN
Pune IND

Branches

History
In its over 140 years of history, Schindler has grown from a local manufacturer
of machines into a global elevator and escalator business. On the way,
it has shaped the industry, defined best practice as a mobility provider and
as an employer, and prospered in a highly competitive global environment.

1874 1889 1936 1952 1970 1974 1980 1989

Establishment Start of elevator Schindler Schindler Establishment Expansion to First western Acquisition of
of the com- manufacturing. installs its first introduces first of Schindler Asia Pacific: industrial joint- the Westing-
pany by Robert escalator. electronic eleva- Holding AG. Jardine Schindler venture with the house elevator
Schindler. tor controls. joint-venture. People Republic business in
of China. the USA.

1996 1997 2005 2009 2012 2015 2016 2018

Revolutionary Launch of Presentation Launch of Construction New monitoring Strategic Launch of
Miconic 10 hall world’s first of seven Schindler’s PORT of new factories service and new partnerships breakthrough
call destination machineroom- new elevator technology. started in Shang- online customer with GE Digital Robotics Instal-
control system less (MRL) product lines. hai, China; Pune, portal intro- and Huawei lation System
launched. elevator. India; Dunajskà duced. Technologies. for Elevators
Streda, Slovakia; (R.I.S.E)
Hanover PA,
USA

Schindler Company Facts

5
 Global Product Lines

Schindler’s product portfolio is set up to provide an optimal mobility solution.

No matter whether it‘s for modern buildings or urban environments such as
residential properties, offices, airports, hospitals, hotels, cruise ships, stadiums,
malls and retail projects.

Elevators

Passengers & Goods Freight

Schindler 3100 Schindler 3300 Schindler 5500 Schindler 7000 Schindler 2600
Simple and practical Pre-engineered Modular passenger Passenger and Robust and reliable
for smaller residen- passenger elevator elevator for com- goods transpor- freight elevator.
tial buildings for residential and mercial and highend tation solutions for
up to mid-sized residential buildings global high-rises
commercial buildings and urban land-
mark buildings

MRL solution that Easy to plan and Flexible combination Providing green Available as traction
meets the essential quick to install of system layout, mobility, smart op- and hydraulic con-
requirements in car dimensions and erations and space figuration
terms of perfor- Machine-room- car interior design efficiency
mance, design and less elevator with For all purposes that
other options. Schindler STM Suitable for special Swiss engineering require to transport
technology applications like ho- tailored for the pas- heavy goods and/
tels, hospitals, etc. sionate builders of or large groups of
Offering a certain tomorrow’s skylines passengers.
design and dimen- Energy-saving
sioning flexibility as traction technology
an option Schindler STM

Machine room-less
or mini-machine
room configuration

6 Schindler Company Facts

> For country specific product details, please contact your Schindler
consultant or visit the Schindler website and choose your country:
www.schindler.com
Escalators
20m
Schindler 9300AE
Versatile escalator
with rises of up to
20m
Meets specific
requirements of
commercial build-
ings and public
transport applica-
tions
With various con-
figuration packages
Technology offers
both highly
standardized basic
design and special
customized solutions
50m
Schindler 9700
Sturdy escalator
aimed at large rises
up to 50m
Meets the require-
ments of large
public spaces and
buildings
Tremendous flexi-
bility in planning
Robust system to
handle high traffic
demands
Moving Walks
Inclined Horizontal Digital tools
Schindler 9500AE Schindler 9500 Schindler Plan
inclined horizontal & Design
Inclined moving Horizontal moving Online planning
walk with widths of walk with widths and design tool
up to 1100mm and lengths of up
to 1400mm and
150m
Meets the require- Meets the require- Finding the right
ments of shopping ments of public elevator or escalator
malls able to trans- transportation at layouts and design-
port shopping and airports, convention ing the elevator
baggage carts centers and other interior is now
facilities with qui- made easy. The tool
Dependable perfor- eter operation and helps to accurately
mance and passen- longer service life prepare your es-
ger safety calator or elevator
specifications in
the early stage of
the building project
lifecycle.
Schindler Company Facts
7
Maintenance
& Repair Services
A dense service network all over the world.
Schindler keeps the mobility solution as valuable as the day it was installed,
and just as comfortable and safe for all.
Our service is about much more than
conventional maintenance; it helps our
customers to improve any existing equip-
ment with the newest technologies.
Smart diagnostic techniques and predic-
Schindler Excellence
Schindler maintenance services and methodologies
ensure not only compliance with applicable norms/
regulations, they also keep the equipment in best
conditionover the entire lifetime. Each of the contracts
canbe tailored to specific customer and building needs
witha range of options.
Schindler Service & Diagnostic Center
The Schindler 24 / 7 help desk takes care of customer,
passenger and emergency calls – and operates the
equipment monitoring diagnostics.
Technical Operations Center (TOC)
Schindler’s Technical Operation Centers around the
globe process information from the Remote Monitoring
systems and turn this data into actionable insights for
smarter service delivery by our service technicians.
FieldLink
The online support technology used by technicians to
access repair history, technical data, trouble-shooting
information, repair routines and more.
Repairs
Schindler repair services offer the ideal solution to keep
any installation in perfect operation over the whole
lifetime.
> For country specific product details, please contact your Schindler
consultant or visit the Schindler website and choose your country:
www.schindler.com
8 Schindler Company Facts
tive service planning reduce unexpected
downtimes, avoid disruption to building
operations and bring maximum benefits
to equipment owners and users.
Spare parts
Schindler OEM (Original Equipment Manufacturer) spare
parts fulfill the highest quality standards, just like our
elevators and escalators.
Service Branches
Schindler’s service branches are allocated to optimally
reach customers and installations.
Certified fitters and service technicians
Schindler fitters and service technicians are skilled
experts and have to pass through a Schindler specific
training and certification program, proving that they
have in-depth knowledge and are always up-to-date.
Service Leaders
The Service Leader is our first contact for existing
customers and takes care of special requests as well as
every day services.
Multi-Brand Service
More than a third of Schindler’s maintained portfolio
consists of non-Schindler equipment. Thanks to
Schindler’s Multi-Brand Competence Centers and an
international network of experts, all equipment benefits
from the same professional Schindler service and are
maintained against the same quality standards.
Modernization
Increasing reliability, performance and aesthetics.
The modernization portfolio ranges from upgrading functionalities, replacing
accessories, single components or package solutions up to the installation
of completely new systems.
At Schindler, we have the thorough know-
how and long-term experience to provide
tailored solutions to any modernization
Replacements Solutions
All Schindler replacements are designed to be highly
efficient in every respect: from cost effective production
process to energy-efficient performance to minimal
installation disturbance and disruption time.
Schindler 6200
The Schindler 6200 offers maximum comfort for pas-
sengers even in the smallest sized shafts. It has been
specifically designed to replace elevators in stairwell
holes and other very tight environments.
Schindler 6300
The Schindler 6300 brings new style and comfortable
space to your building. This pre-engineered elevator
combines technical versatility with easy integration into
your building.
Schindler 6500
The Schindler 6500 comes with the latest traffic man-
agement technology, ensuring availability and perfor-
mance right when it is needed.
> For country specific product details, please contact your Schindler
consultant or visit the Schindler website and choose your country:
www.schindler.com
project. All components are manufactured
to fit precisely into the existing equipment
in accordance to the latest safety regulations.
Transformation Solutions
If the installation is still in the life span but starts show-
ing signs of age or needs some additional functionality,
Schindler can provide the ideal solution, from efficiently
combined Renovation Packages to the exchange of
single components.
Schindler Renovation Packages
The Schindler Renovation Packages enable significant
performance upgrades for aging elevators, enhancing
their reliability and availability. Our professionals guide
you throughout the whole process from analysis to
handover.
InTruss Escalator Modernization
Schindler’s InTruss technology enables escalators to
be ugraded by using the existing truss with minimal
downtime.
Schindler Company Facts
9
State of the Art
Technologies
Reflecting the company’s pioneering spirit and ambition to improve.
Breakthrough innovations like machine-room-less elevators and the PORT
Technology have established the company as a market pioneer.
Schindler’s dedication to fostering an inno-
vative culture sustains the tradition of
technological achievements, together with
customers, suppliers, technology providers
Transit Management & PORT Technology
Schindler pioneered transit management with its
destination control systems and has once again re-
defined the boundaries of performance with our third
generation destination-dispatch system. Schindler’s
PORT Technology revolutionizes the science of opti-
mizing traffic flow through a building while offering
personalized service and access control.
myPORT
The next generation of destination dispatching tech-
nology. The unique smartphone-based service creates
a seamless, customizable journey for each occupant
and gives building owners greater security.
Schindler LobbyVision
The on-campus elevator and escalator management
and monitoring solution.
Schindler E-Vision
The in-car infotainment system. Highly configurable and
customizable to building and customer wishes.
Regenerative Drive
The system with Power Factor 1 technology that
recovers energy without causing harmonic distortion
on the building grid.
Schindler Suspension and Traction Media (STM)
The pioneering elevator traction media with rubber
coated steel ropes that enables a smaller drive system,
higher durability and longevity, and is eco-friendly.
> For country specific product details, please contact your Schindler
consultant or visit the Schindler website and choose your country:
www.schindler.com
10 Schindler Company Facts
and academic institutions. Building on its
global presence, Schindler’s innovation
is led simultaneously in multiple develop-
ment centers around the world.
Machine Room-Less (MRL)
The space saving solution for which the drive system
can be directly installed in the shaft.
Mini Machine Room (MMR)
A solution to reduce the required space for a machine
room thanks to a specially designed small drive and
inverter system.
Aluminum step
The lightest and most durable escalator step that
reduces weight and therefore energy consumption.
Double-deck elevators
An innovative mobility solution that delivers high space
efficiency, smart operation and comfort for multi-purpose
high-rise buildings.
Robotics Installation System for Elevators (R.I.S.E)
An autonomous and self-climbing robotics system which
provides a new level of worker safety and helps to im-
prove quality.
Building Information Modelling (BIM)
The intelligent 3D model-based process provides tools
and insights throughout the entire project lifecycle and
ensures the full digital integration of elevators and
escalators in digital building models and planning tools.
Schindler BIM Models also provide valuable embedded
information to building owners and facility managers.
Schindler Ahead –
Smart Urban Mobility
Schindler Ahead is the digital portfolio of the Schindler Group.
Designed on the principles of machine learning and Internet of Things (IoT),
Schindler Ahead aims to offer customers improved uptime, insights and
convenience at every stage of the equipment’s lifecycle.
Schindler’s digitally connected elevators
and escalators bring forth new possibilities
of automation, transparency and persona-
lization by carefully analyzing cloud-based
data. The intelligence gathered by collating,
Technology
Cube
Cube is Schindler’s smart communication hub with
edge computing power on board. Here, the data gets
collated and pre-analyzed before being sent to the
cloud. It expedites data analytics to enables real-time
information flow for improved decision-making.
Cloud Platform
It’s the engine for Big Data analytics and artificial intel-
ligence that converts data into actionable insights for
our customers and technicians. With historical data at
hand, identifying patterns and comparisons is much
faster and simpler.
App Store
For added comfort, Schindler Ahead Apps can be a
ccessed on the go by our customers and passengers.
We offer dedicated platform with applications for
managing specific aspects of the connected equipment.
Future Readiness
Schindler Ahead is made for today and ready for the
future. With its ability to perform over-the-air updates
for applications and security, it ensures the much-
needed flexibility to add new services and functionalities
in the future.
> For more, please visit: www.schindler-ahead.com
examining and distilling valuable data allows
for greater ease in predictive maintenance,
emergency services and overall management
of the equipment, while adding superior
levels of comforts for the passengers.
Solutions
Schindler Ahead is the industry’s very first digital closed-
loop platform, that connects the equipment, customers
and passengers with Schindler’s contact centers and
technicians. By facilitating real-time information flow,
customers can avail the benefits from a variety of digital
solutions aimed at predictive maintenance, easy com-
munication and avenues of personalization.
Ahead Core
The prime source for connectivity, monitoring and infor-
mation services. It connects elevators and escalators to
the cloud and making them digital, smart and future-ready.
Ahead Connectivity
A permanent wireless communication service for voice
and data transmission, including the management of
the SIM card(s) and communication costs.
Ahead ActionBoard
An easy-to-use information and communication app for
facility managers. It provides real-time statistics on the
unit’s current status, performance updates and mainte-
nance history.
Ahead Remote Monitoring
Performs round-the-clock monitoring of the unit,
for improved accuracy in diagnostics and addressing
anomalies proactively without delay.
Ahead DigitalAlarm
An advanced wireless 24/7 in-car alarm service for pas-
senger assistance that provides rich voice quality, instant
connection and greater reliability – even in the case of
power failure.
Schindler Company Facts
11
 References
The Americas 56 Leonard Street
New York, USA

10 Elevators

The PORT Technology

Salesforce Tower
San Francisco, USA

Torre Reforma
Mexico City, Mexico

Metropolitan Rapid
Transport Authority
MARTA
Atlanta, USA

EZ Towers
São Paulo, Brasil

12 Schindler Company Facts

References
EMEA Istanbul Grand
Airport
Istanbul, Turkey

306 Elevators

159 Escalators

183 Moving walks

Roche Tower 1
Basel, Switzerland

Lakhta Center
St. Petersburg, Russia

Imperial Avenue
Dubai, UAE

Queen Mary II
Cunard Line, Bermuda

Schindler Company Facts

13
 References
Asia-Pacific International
Commerce Centre
(ICC)
Hong Kong SAR,
China

85 Elevators

39 Escalators

CSIA Mumbai
International Airport
Mumbai, India

Birds Nest
Beijing, China

Crown Sydney
Sydney, Australia

Ping An International
Finance Center
Shenzhen, China

14 Schindler Company Facts

Sustainability
Sustainability

‘For Schindler, sustainability is a long-term mission. We are committed to fulfilling that mission on behalf of all our
stakeholders.’
Schindler movesSilvio
moreNapoli,
than oneChairman
billion of the To
Board of Directors
achieve these objectives, our sustain-
people each day. And not just vertically – ability strategy focuses on six areas in The Sustainability Report produced
we connect people in a variety of ways. which we can generate the greatest in accordance with GRI guidelines is
Schindler moves more than one billion people a day. And not just
We contribute to mobility in the urban possible impact. Schindler’s effort has vertically
available under: www.schindler.com/
about-schindler/sustainability
world and make everyday life easier. With been recognized with the inclusion in the
– the company connects people
our products and services, we have our
in many ways, contributing to mobility in
SXI Switzerland Sustainability 25® Index
the urban
finger directly onworld
the pulseand making
and shape the everyday
on the SIX Swiss lifeExchange,
easier.which
With is its products and servi-
ces, Schindler shapes the way people live today – and will live in the future.
way people live today – and will live in composed of the 25 most sustainable
the future. Schindler strives to minimize its companies on the SMI Expanded Index.
Schindler‘s
use sustainability
of natural resources, invest in people, strategy focuses
Schindler on six
also subscribes areas
to the Carbonchosen to generate the
greatest
and ultimatelypossible
make a positive impact.
contribution Disclosure Project (CDP).
to society. We want to create value for
people and permanently improve the
quality of life in cities.

Six priorities

Enhance safety
Pioneer smart
urban mobility

Increase
Create value
sustainability
in communities
performance
of suppliers

Attract diverse
Lower
talents
vehicle fleet
emissions

58 | Schindler Group Review 2018

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Schindler Company Facts

15
Can We Elevate You?

For more information please contact

Schindler Management Ltd.
Corporate Commununications
Phone +41 41 445 30 60
corporate.communications@schindler.com
We Elevate www.schindler.com