May

20

NEWGEN SOFTWARE
Reinvent Your Workplace

COPYRIGHT
COPYRIGHT
2016,
2018,
NEWGEN
NEWGEN
SOFTWARE
SOFTWARE
INC.
 About Newgen

• Newgen Software, is a provider of Business Process Management (BPM), Enterprise

Content Management (ECM), Customer Communication Management (CCM)
platforms with large, mission-critical solutions deployed at world’s leading banks,
insurance firms, healthcare organizations, governments, BPO’s & telecom companies.
Newgen welcomes you to its Investors Relations Section.

• The Company’s shares are listed on the National Stock Exchange of India Ltd. and BSE
Ltd. under the stock code ‘NEWGEN’.
 1300+
60+ Customers 17
Countries Served Verticals
* Invoiced in the last 12 months

520+ 5,124m 37 Patents

Active FY18 Revenue
20.0% Applied*
Customers
* Invoiced in the last 12 months YoY Growth * With 5 registrations

300+ 265+ 250+

Channel Employees in R&D Employees
Sales &
partners Marketing
Global Presence

Mississauga, ON
London

New Delhi

Dubai Kolkata
Washington D.C.

Tampa, Florida Mumbai

Bengaluru

Chennai

Singapore Australia
 Newgen Analyst Recognition

# Only vendor to feature in Gartner Magic Quadrants for ECM, iBPMS, CMF & CCM

COPYRIGHT 2016, NEWGEN SOFTWARE 5

 Recognition by Gartner

▪ A “Visionary” in Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017,
24 October 2017, Rob Dunie et al
▪ A “Niche Player” in Gartner Magic Quadrant for Customer Communications Management Software
2017, 26 January 2017, Karen M. Shegda, Pete Basiliere
▪ A “Niche Player” in Gartner Magic Quadrant for Content Services Platforms, 2017, 05 October 2017,
Karen A. Hobert et al
▪ A “Challenger” in Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks,
2016, 24 October 2016, Rob Dunie, Janelle B. Hill

# * Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s
research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
 Recognition by Forrester

▪ “A Leader” in “Cloud – Based Dynamic Case Management” Wave™ report, Q1 2018

▪ “A Leader” in “BPM – Digital Process Automation Software,” Wave™ report, Q3 2017
▪ “A Leader” in “ECM – Transactional Content Management” Wave™ report, Q2 2017
▪ “A Strong Performer” in “Customer Communication Management” Wave™ report, Q2 2016

# The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market
and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available
resources. Opinions reflect judgment at the time and are subject to change
Imperatives in a Digital Business Ecosystem

Newgen
is your enabler for digital transformation

COPYRIGHT 2016, NEWGEN SOFTWARE 8

 Delivering Faster and Cost Effective Solutions
PRODUCT
Complete Product Suite
▪ Less vendors to manage
▪ Less maintenance effort
▪ Less training required
Well Integrated Product Suite
▪ Almost zero time required to
integrate Newgen’s organically
developed products
DOMAIN EXPERTISE
▪ Newgen domain consultants with
strong experience across verticals
▪ Best Practices’ based implementation
▪ Over 60% ready templates for many
vertical solutions thus reducing the
time to deliver
▪ Low iterations due to Newgen
consultants’ ability to map customer
requirements to the products,
efficiently
ProAgile IMPLEMENTATION
METHODOLOGY
High Quality Deliverables
▪ Constant involvement of the customer
throughout the product development phase,
eliminates last minute surprises
▪ Iterative prototyping ensures the customer
gets what he or she wants
▪ Complete ownership of delivering the right
solution to the client
Speed of Delivery
▪ Faster development as there is better clarity
of the business requirement
▪ Less time in UAT as the end product is similar
to the last prototype seen by the customer
Newgen Product Suites

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Product Suite: Solution Components
Content Capture Processing Reporting & Monitoring Customer Communication Archival

Real Time Dashboard

Collaborative Process Design Leading Indicators
Long-term Preservation

Multiple Application Inputs

Designer
Indexing Execution
Complex Event Processing and Record Classification
Analysis Design Templates Retention & Disposition
Physical Tracking

Managed Touch Points

RECORDS
OMNISCAN iBPS OMNIOMS
MANAGEMENT

Storage In DMS

OMNIDOCS
COPYRIGHT 2016, NEWGEN SOFTWARE 11
150+ Intelligent Apps
BANKING
▪ Origination & On-Boarding
▪ Retail & Commercial Lending
▪ FATCA Compliance
▪ Wealth Management
▪ Trade Finance & Payment Systems
INSURANCE
▪ Customer Acquisition & Policy Issuance
▪ Policy Owner Servicing
▪ Claims Management
▪ Service Request Management
▪ e-Statements
SHARED SERVICES & BPO
▪ Procure to Pay & Accounts Payables
▪ Order to Cash & Accounts Receivables
▪ Record to Report & General Accounting
▪ Employee Self Service & Claims
▪ PO & Requisitions
▪ General Ledger
▪ Freight Billing

PUBLIC SECTOR HEALTHCARE LEGAL

▪ Correspondence Management
▪ Agenda Management
▪ Citizen Centric Services
▪ Office Automation
▪ Grants Management
▪ Member Enrollment ▪ Legal Case Management
▪ Provider Contract Management ▪ Court Case Management
▪ Claims ▪ Patent and Trademark Management
▪ Complaint Tracking & Grievance
Management

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 Newgen Technology Landscape

J2EE and Unicode based Architecture Enterprise-Class Security

▪ Access Permission at Object level using user/group/role-based rights
▪ Platform independent – works with all industry standard Operating ▪ Authentication through
Systems, Databases, Application and Web Servers.
- Strong password policies
▪ Multi-tier architecture supporting clustering and load balancing
- LDAP/SSO support
▪ Multi-lingual support helps in operating across geographies
- PKI/Bio-Metrics
▪ Supports multi tenancy on-Cloud, On-Premise and Hybrid
- Digital Signatures
▪ Maker Checker feature for administrative operations

Enterprise Integration using Web services, Organically built

Messaging & XML API
▪ Web Services (Rest and SOAP)
▪ JMS, EJBs, URL Integration, External Event Notification
▪ SAP Archive Link, SAP GUI integration, BAPI
▪ Integration adaptors for Oracle eBusiness Suite, Finnacle, Sharepoint
▪ Built as modular products to solve specific business problems
▪ Seamlessly integrate with each other to provide end-to-end
solution
We need to constantly re-invent our IT strategies, to offer un-matched banking experience to
our customers. Newgen proved itself an ideal IT partner helping us execute our strategies
efficiently and bringing excellence in our operations. Newgen BPM & ECM product suite, has
fast-tracked our rate of response and increased our ROI. This relationship with Newgen has
aligned our IT strategies towards our customer-centric initiatives driving customer delight.

Managing Director, NIC Bank

Our Prestigious Customers
Our association of over 5 years with Newgen has helped us create faster, transparent, efficient
and greener operations for more than 35 critical processes. With its products and solutions,
Newgen has been able to support some of our digital transformation within the organization .

Head – Solution Delivery Group

IndusInd Bank
Case Studies: Key Metrics
Leading Health Plan in United States
▪ Reduced data entry time by 80%
▪ Reduced turnaround time by 50%
▪ Reduced credentialing time to 45-70 days
▪ Reduced costs by 20-40%
▪ Improved efficiency between departments for
approvals and review by 20%-40%
The state government of one of the fastest
growing states in India
▪ Paperless office for efficient administration
▪ Empowered officials to enhance efficiency
▪ Reduced processing time for timely actions
▪ Easy information access for better decision- making
Leading Insurance Company in Cyprus
Automates Multiple Processes Using Newgen Solutions
• Reduced operational costs by 75%
• Improved compliance and quality by 99%
• Ability to create and maintain claims in bulk (up to
3000 claims can be created at a time)
Leading Bank in the Caribbean
▪ Transforms Retail Lending Operations with Newgen
Solution
▪ Processing capacity increased by over 75-80%
▪ Operational cost reduced by 70-80%
▪ 90-95% improvement in process First-Time-Right
▪ SLAs and compliance improved by 90-95%
As the leading Banking Organization in Cyprus, we are constantly striving to discover and utilize
new technological innovations which would enable us to optimize our operations, cut costs,
enhance the value of our services, and hence further distinguish ourselves from competition. In
such turbulent times, solutions provided by Newgen; such as their BPM and DMS platforms, have
enabled us to realize our strategic aims of offering fast, effective, and innovative customer services
which can rapidly respond and adapt to market needs.

Head, BPM – Bank of Cyprus

Awards and Accolades
Bank Muscat, Sultanate of Oman
Winner of The Asian Banker Award for “Best Retail Payment Initiative, Application or Programme in the Middle East”, 2018 for
automating financial processes, including outward remittance, standing orders, speed transfers overseas and inward enquiries using
Newgen’s solutions

Newgen Software Technology Ltd.

Winner for Express IT Awards 2017 – The Financial Express for the category of “IT Innovation Awards - MSME” Award for their
innovation in the field of Robotic Process Automation (RPA).

National Industrial Credit Bank, Kenya

Winner of The Asian Banker Award for “Best Branch Automation Project”, 2017 for automating processes such as Loan Automation,
Asset Finance, Credit Card, Business Banking, Personal Banking etc. by deploying Newgen’s BPM Suite

elets PSU Summit Award 2017

Indian Customs lifted the “elets PSU Summit Award 2017”; for digitizing & managing its enterprise-wide content with Newgen Software’s
ECM suit

Best Process Excellence Award 2016

Newgen’s implementation at EBEX (Essel Business Excellence Centre) wins the Best Process Excellence Award 2016 by Shared Service
Forum
 Corporate Social Responsibility
At Newgen, reaching out to less privileged communities is not merely a practice, but an intrinsic part of our DNA.
Some of the initiatives we have taken under our CSR program are:

• Newgen Digital Discovery Paathshala: This program is specially designed to develop e-learning skills amongst
students and to impart knowledge in schools through web-based technology. Newgen has adopted a
Government Girls school and conducts sessions with 6th, 7th and 8th grade students, covering 1400+ students
per week.

• SOS Village: Newgen has adopted six families at the SOS Childrens in Faridabad and Bhopal.

• "I am" Sessions: Newgen conducts monthly personality development sessions for less privileged children from
SOS Youth Hostel and Sadbhavna Trust. Special scholarships have been awarded to the deserving ones to
complete their graduation from leading colleges.

• Akshaya Patra Foundation: Partnered for providing mid-day meals to 1000+ children.
 Thank You
https://newgensoft.com/

INDIA - Corporate Office UNITED STATES CANADA

Newgen Software Technologies Limited Newgen Software Inc. Newgen Software Technologies Canada Limited
A-6, Satsang Vihar Marg 1364 Beverly Road, Suite 300 2425 Matheson Blvd, Suite 765
Qutab Institutional Area McLean, VA 22101 Mississauga, ON, L4W 5K4
New Delhi – 110 067, India United States Canada
P: (+91-11) 4077 0100, 2696 3571, 2696 4733, P: +1-703-749-2856 P: +1- 905-361-2824
F: +91-11- 2685 6936 P: +1-703-439-0703 F: +1-905-361-6401

MIDDLE EAST & AFRICA EUROPE ASIA PACIFIC

Newgen Software Technologies Limited Newgen Software Technologies (UK) Limited Newgen Software Technologies Pte Limited
Off No: 314, Building No: 3 288 Bishopsgate, Liverpool Street 30, Raffles Place # 17-38
P O Box. 500297, Dubai Internet City London EC2M 4QP Chevron House
Dubai, United Arab Emirates United Kingdom Singapore 048622
P: +971 44541365 P: +44(0)20-3709-4270 P: +65 6221 8432
F: +971 44541364 F: +65 6221 6923