THE DIGITAL

WORLD
WAITS FOR
NO ONE
Digital Mindset

#DevelopmentJourneysByJombay
 INDEX
JOMBAY INSIGHTS 01 YOUNG TURKS -
LEARNING FROM INPUTS FROM HR 40Under40 ALUMNI
THE BEST ANURAG ANAND 15
ABHIJIT BHADURI 06
Founder DILJOT KAUR 15
ABHIJIT BHADURI & ASSOCIATES
DIVYA AMARNATH 15
AMIT DAS 06
Director-HR & CHRO
JONATHAN D'SOUZA 16
BENNETT COLEMAN CO LTD

GAJENDRA CHANDEL 07 MYTHILI SARATHY 16

President - HR
TATA MOTORS LTD. NEHA GUPTA 16

JASPREET BAKSHI 08 PRASHANT NAIDU 17

Director- People Services,HR
RBS RASHMI SHARMA 17
NATHAN S V 09
Partner & Chief Talent Officer SANGHAMITRA REDDY 17
DELOITTE
SANOJ KUMAR 18
PANKAJ BANSAL 09
Co-Founder and CEO, SHARMILAA KANNAN 18
PEOPLESTRONG

RAJESH UPPAL 10 SOURYA DASH 18

Sr Executive Director (HR & IT)
MARUTI SUZUKI INDIA LTD SHRUTI JAISWAL 19

S VENKATESH 10 TIMCY THOMAS 19

Management Board Member
& President-Group HR
RPG ENTERPRISES YASH WAGH 19

JOMBAY’S PROGRAM 20
SANJAY MUTHAL 11
Executive Director ON DIGITAL MINDSET
INSIST EXECUTIVE SEARCH
FORMATS OF JOMBAY’S 22
SUBHRO BHADURI 12 DEVELOPMENT JOURNEY
CHRO
ADITYA BIRLA CAPITAL

YOGI SRIRAM 12
SVP – Corporate HR ,
L&T

YUVARAJ SRIVASTAVA 13
Group CHRO
MAKEMYTRIP.COM
 #DevelopmentJourneysByJombay

THE DIGITAL WORLD

WAITS FOR NO ONE
Digital Mindset
In this month’s publication for Jombay Insights, the focus is on being ‘human’ in the
digital world, and embracing the rapid changes that digitization brings along with
it. In fact, in our Digital Mindset programs, we have seen that leaders struggle
most with:

1 2 3 4
Analyzing shifts EVALUATING THE BUILDING DIGITAL FAILING FAST,
triggered by RELEVANCE OF NEW TALENT & FAILING
digitization - TECHNOLOGY CAPABILITIES - FORWARD
WHAT TO AND to your business what got you here,
WHAT NOT TO system - to ensure won't take you there
DIGITIZE! buy and scalability

Our research showed, that to overcome these challenges developing certain

mindsets was key to being "human" in the digital world - Non Linear Mindset, Agile
Mindset, Lean Mindset, & a Preemptive Mindset. This is a detailed look at what
aspects of each mindset need to be honed, studied and developed to build this
competency.

01
02
In order to understand what the HR & LD ecosystem thinks, we began our campaign
a few weeks ago, reaching out to various talent leaders and asking for their view
from the top, on these questions:

Q1 Q2 Q3
What do you foresee What should What is your perspective
will be the ONE thing organizations do NOW to on being “human” in the
that will change most be ready for a more digital world? What are
as we move to a more digital future? What some of the human
digital world? should organizations ‘behaviors’ that will
digitize & not digitize? become important in a
digital future?

Take a look at what the top Talent Leaders had to say!

03
LEARNING
FROM
THE BEST
THE WORLD WILL BECOME
MORE "BOUNDARYLESS"
What do you foresee will be the ONE thing
that will change most as we move to a
more digital world?
INFLUENCER
CREATE A PLATFORM FOR
MORE AGILE DECISION
MAKING
What do you foresee will be the ONE thing that
will change most as we move to a more digital
world?
We are at a critical intersection of people,
business and technology and in today’s age the
importance of technology cannot be ignored. We
strongly believe in the power of constant learning
and innovation. Our focus is to embrace the digital
world with a clear objective to not only become
better partners across the business with our
colleagues but more importantly create a platform
for more agile decision making.
ONE thing that will change as we move to a more
digital world, will be rules of the “war for talent”.
Digitally progressive organizations will have their
digital strategy at the core while designing their
business strategy. This will involve structural, skill
and process re-design & a paradigm shift from
rigid hierarchies towards tribes, fixed skill sets
to more flexible and more collaboration of
individuals. The ability to innovate and course
correct, while maintaining the essence of HR,
would be the differentiating factor.
Technology will ensure abundance of data and
analytics will help business decision; and market
will become more competitive.
The challenge for the organization will however
be, to create sharper insights to support business.
What should organizations do NOW to be
ready for a more digital future? What should
organizations digitize & not digitize?
There is a need to ensure our readiness and
preparedness for the digital future. Most
organizations have not clearly defined the part
Digitalization will play in the short/long-term
strategy and are seen to be adapting to it based
on other companies’ examples. Lift, and shift
model would not work, always. Technology, will
assist in transforming business, help in defining
positive customer and employee experiences,
while simultaneously creating disruption across.
06
As the next billion goes online, the world will
become more "boundaryless" and that will change
the world of work dramatically. It will change how
and why we work.
ABHIJIT Bhaduri
Founder
ABHIJIT BHADURI &
ASSOCIATES
This means, we will need to collaborate more to think
like a young start up. Basis the purpose of the
organization, what to and what not to digitize, needs
to be defined. Organizations should focus on
digitizing processes that creates positive
experiences. These need to be evaluated on the
principles of cost effectiveness, productivity
enhancement and higher customer retention and
engagement. Business skills and Digital skills will be
key moving forward– and industry, academia, govt
and students, employees need to come together and
align towards client success through digitization.
What is your perspective on being “human” in
the digital world? What are some of the human
‘behaviors’ that will become important in a
digital future?
Winners will be those who can successfully navigate
technology and maintain human touch. This can be
ensured by building a culture which recognizes trust
& collaboration so that people view this change as
an opportunity to enhance their capabilities.
Non-linear processes, consistent strategy and
collaboration across disciplines will be important
but empathy, will be the guiding behavior.
I believe those who can successfully navigate
technology and balance human touch, will be
impactful.
WINNER
AMIT Das
Director-HR & CHRO
BENNETT COLEMAN CO LTD
(TIMES OF INDIA GROUP )
 transactional and repetitive work streams that
DIGITAL TRANSFORMATION makes work monotonous.
That repetitive & highly predictable work should be
IS NOT A DESTINATION BUT automated & digitized.

A JOURNEY
What do you foresee will be the ONE thing that
will change most as we move to a more digital
world? What is your perspective on being “human” in
the digital world? What are some of the human
Digital transformation is not a destination but a ‘behaviors’ that will become important in a
journey, it is an evolutionary shift in the mind-set of digital future?
people, organisations and the ecosystem. At the
heart of this digital transformation that seemed I have always believed “Human is not a resource”.
like disruption initially, is Data. It’s not just a saying that I happen to embrace
The way we understand, process, store, retrieve practice it.
and analyse the data, is changing and its We simply cannot replace the value that a human
changing at the speed of thought. being brings to the organization. A human being is
All the related technologies incl. AI, ML, DL, a world of possibilities.
Blockchain, Business Analytics, IOT, IIoT and all Though a lot of work will be taken up by Artificial
such tech movements are dependent on DATA. intelligent bots but nothing will be able to
Organizations have to re align themselves to meet substitute is human consciousness and behaviours.
the requirement of managing DATA effectively Imagine a situation where a colleague is able to
especially DATA integrity and protection of it is the observe that a team member is not doing well due
key. to personal or life issues and offers to step-in
I believe “Data is the New Oil in the new economy” and cover for her work. This can never be taken
over by any machine or digital solution. Of course
this coupled with digital solutions will create
What should organizations do NOW to be an intelligent platform for humans and machines to
ready for a more digital future? What should provide users information-rich, contextually relevant
organizations digitize & not digitize? digital environments.
Lets keep in mind, while machines & Bots have
All organizations, in any industry, old or new, need certain life, humans have “zindagi” because humans
to manage change management and cultural have emotions and feeling of love and affection.
initiatives to not only be ready but on it all the
time, for the digital future apart from the
technology readiness aspect. There is no Big Bang
for digitization, Only constant, consistent
howsoever incremental the changes may be. There
has to be a seamless blend of technology, people,
processes and culture.
The characterization of the future organization
can be summed up as: JURY
1. Rapidly changing business models
2. Interconnected layers of business
3. Distributed teams GAJENDRA Chandel
President - HR
4. Micro organizations within the organization TATA MOTORS LTD.
5. Agile
6. Cloud based
7. Crucible of innovation
8. Flat org structure
9. Shift from profit to growth & value creation
across the value chain

I believe, we can’t possibly replace human

intelligence with anything, we should attempt at
digitizing work streams which requires high levels
of emotional quotient.

For sure, we need to do away with the

07

ALLOW ROOM FOR
CREATIVITY & LEARNING
FROM MISTAKES.
What do you foresee will be the ONE thing that
will change most as we move to a more digital
world?
One thing that I foresee will change most is
Connectivity. The world is moving rapidly towards
ubiquitous connectivity that will further change
how and where people associate, gather & share
information and consume. The most useful impact
is the ability to connect people.
If I reflect on what is happening across and to a
notable extent, the experts agree on the
technology change that lies ahead, even as they
disagree about its ramifications. Most believe:
• A global, immersive, invisible, ambient networked
computing environment built through the
continued proliferation of smart sensors,
cameras, software, databases, and massive data
centres in a world-spanning information fabric
known as the Internet of Things.
• Augmented reality enhancements to the
real-world input that people perceive through
the use of portable/wearable/implantable
technologies.
• Disruption of business models established in the
20th century (most notably impacting finance,
entertainment, publishers of all sorts, and
education).
• Tagging, data basing, and intelligent analytical
mapping of the physical and social realms.
What should organizations do NOW to be
ready for a more digital future? What should
organizations digitize & not digitize?
Organizations that are pragmatic, proactively
invest in innovation and new business models, and
embrace digital change, can reinvent themselves
and expand beyond geographical and industry
borders by delivering new, innovative and
enhanced products, services and experiences.
Leverage what is often masses of under-utilized or
latent corporate and customer data. It is important
organisations allow room for creativity & learning
from mistakes. Education, training and
development of entirely new skills , including
digital skills, as part of lifelong learning is vital.
Organisations should move away from slow,
systems to fast, streamlined, digital workflows.
One of the best ways to improve employee
engagement and create a happier,
more-productive culture is through better
workforce communications. Digitizing an
organisation’s internal communications and
messaging will help them reach their entire
workforce in a more efficient way.
Digitisation of documents wherein they can be
categorized and tagged so that they become
much more searchable.
Digitisation can help speed up, but when it comes
to ensuring the quality, human input is essential.
Automated tests can ensure the functionality
works, but can't truly appreciate the user
experience in the same way a human would. If
there is no significant or measurable return on
investment offered in implementing digitisation -
don't digitise.
What is your perspective on being “human” in
the digital world? What are some of the human
‘behaviors’ that will become important in a
digital future?
Even with our most advanced machine learning
innovations, automation and artificial intelligence
are unable to appreciate artistic endeavours in the
same manners as humans. It is unable to deduce
information that we take for granted, such as
reflections in a mirror, for example. As such,
attempting to apply automation to 'soft' skills may
be a fruitless task.
As far as I can see, rather than continue to place
humans in the category of a ‘resource’ to be
managed and controlled according to rigid systems
to achieve the best results for the business, perhaps
it is time to differentiate between people (humans)
and resources like robots and AI, and to honour our
unique human characteristics. These characteristics
include the ability to be intuitive, creative, think
critically, bring strategic perspective, see the
bigger picture and demonstrate empathy.
The good news is that we are noticing fundamental
changes in organizational cultures as leaders start
to realize the value of creating workplaces that are
more meaningful, that have intrinsic motivation, and
how to use digital platforms to enable better
connectivity with their people. Many employers are
redefining how they structure themselves, moving
away from hierarchies towards flatter matrix-based
structures, referred to as ‘eco-systems’ or networks
of self-organizing teams which enable a more
meaningful employee experience with a stronger
value being placed on creativity, collaboration,
quality conversations, and appreciation.
MODERATOR
JASPREET Bakshi
Director - HR People Services,
RBS India
08
EASE OF WORKING What is your perspective on being “human” in
the digital world? What are some of the human
AND LOSS OF ‘behaviors’ that will become important in a
digital future?
HUMAN TOUCH Five behaviours will be important 1. Curiosity 2.
Solution oriented 3. Feedback oriented 4. Positive
experiences. 5. Grace
What do you foresee will be the ONE thing that
will change most as we move to a more digital
world?

Ease of working and loss of human touch.

What should organizations do NOW to be

ready for a more digital future? What should INFLUENCER
organizations digitize & not digitize?

Digitize anything that is repeatable, predictable NATHAN, SV

and needs no judgment is involved. Anything that Partner & Chief Talent Officer
needs people touch and application of mind must
not be digitised. DELOITTE

‘BEHAVIOURS’ WILL BECOME

IMPORTANT IN
DIGITAL FUTURE.
What do you foresee will be the ONE thing that
will change most as we move to a more digital What is your perspective on being “human” in
world? the digital world? What are some of the human
‘behaviors’ that will become important in a
Hierarchies will be redundant, it will be a flatter, digital future?
open and widely distributed world of work where
your skill and outcome will define the work you do. Agility, Ability to iterate and perfect and finally
user focus in whatever we do are some
‘behaviours’ which will become important in digital
What should organizations do NOW to be future.
ready for a more digital future? What should
organizations digitize & not digitize?

Think of whatever business you are in and place

user at the center. Then design the world around
accordingly.
As employers think about what your people might
need and create processes, digital structures to INFLUENCER
meet the needs.
The call to digitize or “not” digitize should be
based on what your people need. As, it might
bring user delight to remove manual intervention
from transactional processes, celebrations still PANKAJ Bansal
work best the “traditional” way! Co-Founder and CEO
PEOPLESTRONG

09
ALLOW ROOM FOR
CREATIVITY & LEARNING
FROM MISTAKES.
What do you foresee will be the ONE thing that
will change most as we move to a more digital
world?
As we move to a more digital world, the way we
work & skills required will keep changing &
evolving.
My father had one job in his life, I had 2, my son
already has changed 4 and their kids will probably
have 4 at the same time.
Gig economy is rising, workplace structures are
changing/flattening, career paths becoming more
fluid, skills changing rapidly with many roles
becoming obsolete.
EMOTIONAL NEEDS
OF A HUMAN BEING
WILL ALWAYS
BE CRITICAL
What is your perspective on being
“human” in the digital world? What
are some of the human ‘behaviors’
that will become important in a
digital future?
10
What is your perspective on being “human” in
the digital world? What are some of the human
‘behaviors’ that will become important in a
digital future?
As we enter fourth industrial revolution or the digital
age, we are headed towards a different world than
the one we inherited.
In the near future, the only jobs that can not be
taken away by machines would be the ones that
require the most intrinsic human traits such as
creativity, thinking, curiosity, imagination and
socio-emotional skills. The most important skill in
this ever-evolving world is to learn how to learn.
It is said that “The illiterate of the 21st century will
not be those who cannot read and write, but those
who cannot learn, unlearn, and relearn”
JURY
RAJESH Uppal
Sr Executive Director (HR & IT)
MARUTI SUZUKI INDIA LTD
I believe the emotional needs of a
human being will always be
critical.Digital tools can improve
efficiency, speed and transparency, but
human behaviors like empathy,
creativity and spirituality will continue
to be very relevant- in fact more
relevant as we move into a world which
is seeing greater polarization of views.
For example : there is no substitute for
a personal discussion between a
manager and an employee when it
comes to a performance
appraisal review
THINK TANK
S'VENKY' VENKATESH
Management Board Member
& President-Group HR
RPG ENTERPRISES
SPEED OF DECISION
TO MAKE AN IMPACT
IN THE DIGITAL WORLD
What do you foresee will be the ONE thing that
will change most as we move to a more digital
world?

Speed of decision making will be the single most

thing that would get impacted in Digital world
resulting in far better efficiencies for the business.

What should organizations do NOW to be

ready for a more digital future? What should
organizations digitize & not digitize?
Organizations have to get ready to embrace
digital mindset. Get away from traditional linearity
and move into more speedy mindset.
All the business decision making process should be
digitised to get the benefit of improving efficiency
and profitability. As far as HR is concerned all the
routine processes should be digitised but core
human interactions and essence of organisation
culture and values can’t be digitised. In the
process of getting digital, human side of
organisation will still need to be nurtured and
dealt with human ness.
What is your perspective on being “human” in
the digital world? What are some of the human
‘behaviors’ that will become important in a
digital future?
Human emotion can’t be digitised. People will still
look at organisations to provide them purpose and
meaning to their lives and this is where
core values of organisation ie empathy, care,
inclusive culture will come to the fore and will have
to be harnessed.
Machines can’t talk to human emotions hence
organisations will have to create that glue of care,
team work and feeling of belonging in the EVP of
an enterprise. More and more people will look at
organisations to provide them with support, a
shoulder to put their head on and share their
concerns if any.

MODERATOR

SANJAY Muthal
Executive Director
INSIST EXECUTIVE SEARCH

11
ABILITY TO SHIFT
FROM “CONTROL TO
CONNECTION”
What do you foresee will be the ONE thing that
will change most as we move to a more digital
world?
Digital will help us move away from an era of
complexity to an era of simplification. Digital will
make businesses, processes, interfaces far simpler.
This will bring about a huge shift in the way
businesses conceptualize their operational
procedures and their servicing philosophies
What should organizations do NOW to be
ready for a more digital future? What should
organizations digitize & not digitize?
a. Organizations need to start predicting the skill
sets required from their workforce 5 years later.
They need to adopt a borrowing skills strategy.
b. Organizations will need to start re-skilling their
workforces today to help them remain relevant in
the future.
c. Some time back , it was easy to say “lets digitize
all that’s transactional and not digitize all that’s
MEASURE, PROMOTE AND
ENCOURAGE
“DIGITAL INTELLIGENCE”.
What do you foresee will be the ONE thing that
will change most as we move to a more digital
world?
Democratisation of information. Using information
as a Power. Communication is changing from one
to many to many to many. Visualisation of what we
wish to communicate through images.
Countervailing power, as defined by John Kenneth
Galbraith. Consumers will become more powerful.
The common man has a voice which is now heard.
What should organizations do NOW to be
ready for a more digital future? What should
organizations digitize & not digitize?
INFLUENCER
Measure, promote and encourage “Digital
intelligence” as the 9th type of intelligence that
Howard Gardner talks about.
Diffuse fear of the effects of digitalisation by
channelizing energy towards the advantages of
insights and achieving higher levels of efficiency
by digitalising repetitive jobs. Using AI for
strengthening intuition.
Creating customised experiences. Digitalisation
12
core to a business”. Today we have companies
which are digitizing not only the transactional but
also the very core of their business. Companies are
reimagining their business models for the digital
era. This doesn’t have a one size fits all answer.
What is your perspective on being “human” in
the digital world? What are some of the human
‘behaviors’ that will become important in a
digital future?
The ability to shift from “control to connection” is a
significant behavioural shift that organizations and
people will have to make. People will learn how to
move away from hierarchies and will shift to a style
which enables them to connect ideas from diverse
groups. Digital will bring about an era of mega
collaboration where companies who were once
expected to compete may also end up
collaborating. Enabling connectivity will be the new
definition of being human in the digital world.
WINNER
SUBHRO Bhaduri
CHRO
ADITYA BIRLA CAPITAL
should not be used where human judgement is
important. Where empathy is important. Where
creativity is important. Where art is important to
compliment science. Imagine Michelangelo’s work
being a product of digitalisation!
What is your perspective on being “human” in
the digital world? What are some of the human
‘behaviors’ that will become important in a
digital future?
Digital leg pulling, can all work in a dysfunctional
manner in a digital world. Encourage courage. The
courage not to hide. The courage to reach out. The
courage to speak. Reverse mentoring assuming that
the younger workforce is digitally more savvy than
the older ones
YOGI Sriram
SVP – Corporate HR
LARSEN & TOUBRO
BEING HUMAN MEANS
BRINGING IN
SUBJECTIVITY !
What do you foresee will be the ONE thing that
will change most as we move to a more digital
world?
Couple of weeks back I was in Amsterdam for
Naspers HR Summit and got opportunity to interact
with many stalwarts in the field of AI & ML, infact I
was naïve about power of AI&ML before doing an
online course on AI which was a prerequisite
for the summit. I do feel as we move forward
usage of deep learning or neural networks will
have huge impact on our ways of
operating businesses and taking decisions. People
processes will take some time to generate
sufficient data to have strong ability to predict
behaviours based on AI but time to create AI
transformation playbook has arrived for every
organisation.
Hence in nutshell, One thing that will change most
would be the reliance and usage of data in every
domain of business for effectiveness driven by
organisation’s ability to embrace AI culture.
What should organizations do NOW to be
ready for a more digital future? What should
organizations digitize & not digitize?
I remember way back in early 2000, we drove a
culture change process in my erstwhile
organisation Asian paints, which was aimed at
creating culture of Six Sigma for problem solving. I
do see similar wave and sentiment
getting built around creating AI and ML culture in
the organisations. There is a myth that AI&ML is
relevant for the Tech workforce or the functions
but I am sure this would touch every function in the
organisations. Organisations should focus on
building data deftness capability across the
echelons of the teams and empower people with
tools and knowledge to use and work with big
data. When it comes to digitizing and not
digitizing, efforts should be to digitise and
automate ‘tasks’ and not ‘jobs’. Simple way would
be to map processes in sub processes and identify
elements that can be digitised rather than doing it
with main processes. Mapping processes on the
scale of Impact, frequency and efforts should give
out priorities for digitization.
13
What is your perspective on being “human” in
the digital world? What are some of the human
‘behaviors’ that will become important in a
digital future?
It is a dichotomy that in the business world while
we continue to harp on ‘Objectivity’ in every
decision making, with the advent of digital world
we are now concerned about subjectivity or
in the other words ‘human angle’ ! , but I believe,
that is the reality. I think important human
behaviours that will be important in a digital future
would emanate from the limitations of the
digitization and automation. Digital world driven by
AI will have its inherent biases and stereotypes due
to patterns of data available. Digital world may not
be able to solve all the problems and in such
scenarios human interface as balancing force
would be important. Behaviours like rational
thinking, deep understanding of human psyche and
drivers, Analytical abilities , non- judgemental
approach, ability to discern diverse points of view
would be important.The need for each and every
person to have a digital mindset is becoming
critical. But it is also necessary for us to remember
to balance it with human capability and to bring in
the “human touch” while embracing technology.
Jombay in fact offers a leadership development
program - “The Digital World Waits For No One”
that qualifies its participants to charge into the
digital landscape and become a part of it without
losing their human essence.
WINNER
YUVARAJ Srivastava
Group CHRO
MAKEMYTRIP.COM
YOUNG
TURKS
INPUTS FROM
40UNDER40
ALUMNI
DIGITIZATION TO CHANGE
EMPLOYER-EMPLOYEE
RELATIONSHIP
What do you foresee will be the ONE thing
that will change most as we move to a more
digital world?

The one thing that is most likely to change as a

consequence of digitization is the traditional
employer-employee relationship.
ACHIEVING A BALANCE,
With more and more specialized jobs moving IS THE KEY TO KEEP THE
digital, the sought-after employees of
tomorrow will be those with transferable skills. WELL BEING
This, when coupled with the expected rise in
portfolio and non-traditional workers in the
workforce, will force organizations to relook at
their employment philosophies. The What is your perspective on being “human” in
employer-employee relationships of tomorrow the digital world? What are some of the human
will need to become far more flexible and ‘behaviors’ that will become important in a
mutual convenience based than they are today. digital future?

While digitisation can make life convenient, if

overdone it will eliminate the magic of human
ANURAG Anand touch. Imagine today despite the boom of
GM - Franchise technology and consequently convenience,
Capability Services happiness index of humans seem to be dipping.
The human relationships seem to be taking a
COCA-COLA backseat because people are glued to their
phones/ipads/laptops in the time that can be
WINNER spent with their close ones. Being able to achieve
a balance, like in most other things, is the key to
keep the well being.

WINNER
PROACTIVE UPSKILLING
MUST BE ENCOURAGED DIVYA Amarnath
HR Leader-Engineering
What should organizations do NOW to be and Product
ready for a more digital future? What XSEED Education
should organizations digitize & not digitize?

Organizations must invest in preparing its

people to stay curious and be open to new
ideas and technologies. Proactive upskilling
must be encouraged. What organizations
should digitize and what not, must come from
experimentations and test, as one size may not
fit all. Organizations should dare to fail and
learn from its mistakes.

WINNER
DILJOT Kaur
Head - HR
SB ENERGY (SOFTBANK GROUP)

15
 ONE THING THAT WILL
CHANGE, IS THE
DOMINO EFFECT
What do you foresee will be the ONE thing
that will change most as we move to a more
digital world?
Every organisations business model will be the
most significant ONE thing that will change and
with that change will be the domino effect of the
organisations structure, reporting lines, concept
of employees and employment (FTE, PTE, Bots,
Gig, consultant, partners, ecosystem), career
architecture and importantly the work itself.
JONATHAN D'Souza
Chief-Culture & Digital
Transformation
LOGISTIC INTEGRATORS
WINNER
PROVIDE CHALLENGING WORK,
SPACE AND EMPOWERMENT
What is your perspective on being “human” in
the digital world? What are some of the human
‘behaviors’ that will become important in a
digital future?
There are diverse nationalities, genders,
backgrounds, generations in my team.This makes it
most important for me to build connect with each
of them , provide challenging work, space and
empowerment to be their best, support them when
need be and let them fly when need be.
It would be essential as a leader to be available so
there is a constant personal connect. Second, in
this world of overloaded information it will be
essential to listen, filter and act quick - all
together agile.
Third, with structures collapsing and information
being King it will be essential to manage complex
structures and flow of information, knowing
the influencers and ability to
influence without authority.
NEHA Gupta
Head of Rewards - Europe
A.P. MOLLER - MAERSK
FAST AND EFFECTIVELY
DIGITIZATION HAS
TO BE DONE
What should organizations do NOW to be
ready for a more digital future? What
should organizations digitize & not digitize?
I believe there is no question about whether to
digitize or not. All those organizations which
failed to evolve with the ecosystem
are far from recovery in the market today.
Hence it is only a question of how fast and
effectively digitization has to be done so that
corporates today can make the most of it.
Three very important measures that
organizations should do to adapt to this wave
and be future ready would be:
1. Create Infrastructure and Systems: System
and infrastructure are key in effectively
embracing digital wave. There are capital
intense, time consuming and requires discipline
for its best usage. Hence I believe it is essential
for the organization to plan and periodically
invest in phase wise infrastructure expansion /
adaptation.
2. Create Required Culture with Stake holders:
Digital wave is a medium / carrier which would
enable the organization to perform better.
Customers, suppliers, vendors and employees
are your key stake holders who should
understand this and start using it in the best
possible manner. It takes a while to teach them
and most of the time it requires a culture /
mind set change.
3. Align Processes and strategies with the
digital Future: The most easiest but the most
essential aspect of organization embracing
digital wave is to align their processes and
strategies to support their plan. Companies
which makes an attempt to grow digitally but
failed to align with vision and long term focus
might suffer with efficiency over a period of
time.
MYTHILI Sarathy
Head of Talent
Management
RELIANCE INDUSTRIES
LIMITED
WINNER
WINNER
16
 MODERATION WILL BECOME DIGITIZATION WILL HELP
THE KEY STRATEGY ORGANIZATIONS SETTLE
IN FASTER
What do you foresee will be the ONE thing
that will change most as we move to a more
digital world? What should organizations do NOW to be
ready for a more digital future? What
Organization’s perspective about digitization should organizations digitize & not digitize?
and the role of technology will change,
and the focus will be on adoption of minimalist While organizations are gearing up and are at
tech in creating the maximum impact. different levels of the maturity curve when they
Sometimes, too much digitization and are going digital with the HR processes, they
technology adoption creates confusion, have to first prepare themselves for the after
where the main purpose and key strategies get effects of such digitization.
muddled with too much going on. Preparing the workforce, the organization
Moderation will become the key strategy in culture with necessary thought leadership and
getting the most out of a digital world. mindset change to embrace the digitization
will help organizations settle in faster when the
change actually comes..
PRASHANT Naidu In my view, all processes that yield results
based on input & process data can be
HR OD & Talent digitized
Management eg – Time & attendance, Payroll, recruitment
ARCESIUM INDIA, D.E SHAW screening, joining formalities, basic L&D
GROUP modules, performance management operations
WINNER etc. can be digitized. All processes that deal
with creating & enhancing an experience for
the people cannot be digitized fully eg
Executive presence, Employee coaching &
HUMAN IN A DIGITAL WORLD IS mentoring, Development.
Such processes will need human element in
PERFECT BLEND OF DIGITAL & them to be impactful.
PERSONAL CHANNELS.

What is your perspective on being “human” in

the digital world? What are some of the human RASHMI Sharma
‘behaviors’ that will become important in a Associate VP & Head HR
digital future? INDIGO CONSULTING,
PUBLICIS GROUP
Human in a digital world for me is perfect blend of
digital and personal channels. People in business
associate HR as a function that is meant to
connect with them. This drive is not possible unless
HR continues to retain it's identity WINNER
of being the "Human" side of business.In the digital
future , some of human behaviors which will
become more important will be Communication
with human touch. People connect
Empathy
Resilience
Patience
Time Management

WINNER

SANGHAMITRA
Reddy
HR Manager
CATERPILLAR

17
BUILDING A DIGITAL AREAS THAT SAVE HUMAN
EMPLOYEE EXPERIENCE EFFORTS SHOULD BE
What do you foresee will be the ONE thing
that will change most as we move to a more DIGITIZED
digital world?
What should organizations do NOW to be
Companies today are working towards building a ready for a more digital future? What
digital employee experience, which could lead to should organizations digitize & not digitize?
making the age-old face-to-face human Few things that organizations should do Now to
interaction redundant. be more ready for digital future are
In the coming years, donning on the digital cap,
while important, should not be the reason for 1.Think futuristic in terms of how digitization
missing the human touch. The digital flavor is could help internal and external customers
here to stay and the ‘employee experience’ will 2. Think about can digitization bring about
definitely change because of this. From being disruptive change in your industry
connected, collaborating and sharing 3. Create collaborative forums with
insights/feedback, dabbling representation from different business
in direct human connections stakeholders to understand the true need for
along with digitization digitization. These forums are the best place to
could be what will set think about what can and what should not be
companies apart.. digitized
4. Prepare an engaging transformation and
SANOJ Kumar adoption plan. Best of technologies have failed
due to lack of adoption.
Program Director - People I think areas that save time or human efforts in
Function process oriented/ routine/ transactional jobs
WINNER
MINDTREE should be digitized whereas areas
that require decision making, conversational
EMPATHY ONE OF THE MOST touch and regular interactions should not be
digitized
IMPORTANT HUMAN BEHAVIOUR
What is your perspective on being “human” in
the digital world? What are some of the human
‘behaviors’ that will become important in a
digital future?

The following will be important in a digital world . SHARMILAA Kannan

a) Empathy! With digitization the line between Vice President-L&D
work and life is increasingly getting blurred . The EVOLGENCE TELECOM
stress level is increasing and the workforce is SYSTEMS PVT.LTD
going to be more impatient . To keep the
workforce motivated and engaged leaders need
to much more empathetic .
b) Adaptability. With constant change and an
evolving environment everyone will need to learn WINNER
to adapt to a new situation and be flexible.
c) Tolerance. It will encourage experimentation
and pave way for development of more ideas .
Most importantly “ Being Humane” in a digital
world is going to be the most
important aspect that
organizations need to drive."

WINNER

SOURYA Dash
General Manager - HR,
Culture & EVP
PHILIPS LIGHTING

18
TECHNOLOGY SERVES
HUMAN NEEDS
What is your perspective on being “human”
in the digital world? What are some of the
human ‘behaviors’ that will become
important in a digital future?
Technology serves human needs, not the other
way round: Digitization is meant to deliver and
build experiences around human needs, which is
why Facebook, Airbnb etc have made their way
through. Technology will always be led by human
needs. Study of human behavior & need for EQ
becomes critical to define the next of what
technology should/should not do. As John
Marshall said, Companies’ digital futures will
depend on emotional bonds as much as
functional superiority. And as we look at the
digital human wave, one critical behavior
undoubtedly will be an Agile
mindset that is always open
backed by emotional
intelligence.
SHRUTI Jaiswal
AVP-Leadership,
Talent & Inclusion
THOMSON REUTERS
WINNER
RELATIONSHIPS WILL BE
MOST AFFECTED
What do you foresee will be the ONE thing that
will change most as we move to a more digital
world?
I feel that, relationships will be most affected in a
digital world.
The dynamics of families/relatives, for that matter
even friends will be completely different.
The way we see relationships as would also evolve
WINNER
TIMCY Thomas
Deputy Manager-HR
MAHINDRA FINANCE
19
DIGITAL PRACTICES ARE
BRINGING DISTANCES
CLOSER
What is your perspective on being “human” in
the digital world? What are some of the human
‘behaviors’ that will become important in a
digital future?
If I were to sum the term – ‘Being Human in a
digital world’ in one word it would be - Emotional
Intelligence ( Being emotionally present )
While digital practices are bringing distances
closer, they can also result in creating distances in
areas which are required to stay closest to the
employees namely the Human Resource function.
While digitization has equipped the Human
Resource function to hear far spread voices of its
stakeholders, leaders need to be aware of and
sensitive to the voices which require a
personalized approach rather than
an analytics driven mindset.
LISTENING to the Elephant, the dead fish and the
vomit is going to be utterly crucial in this digitized
world. Being Artificially Intelligent will also call for
being Emotionally present for the HR function.
From a behavioral competency perspective,
leaders will need to focus on their ability to
Empower, Enable and Engage.Enable employees
to take on the opportunities that the digital world
has to offer.
Empower them to make decisions by coupling
Aritificial intelligence with Emotional intelligence.
Engage them in the digital growth story of the
ecosystem by making them an active part both as
a user and a guide.
WINNER
YASH Wagh
Vice President - Human
Capital
WINJIT TECHNOLOGIES
PVT LTD
 JOMBAY’S PROGRAM
ON DIGITAL MINDSET
The Digital World waits for no one

More than 52% of
companies in the
Fortune 500 list
disappeared from
Digital is more than just technology. Digital refers to
the ways in which technology is used to create value
and results, across business and layers of leadership.
Every organization needs to thrive in the digital age and
hence it’s imperative to identify and effectively respond
to tomorrow’s digital opportunities and threats.

the list in the year What problems can this program

2000 because of potentially solve for?
digital !

Understanding Developing a Building Digital

the threats of not digital mindset habits
being a digital
organization

Understanding Developing a Developing Developing an

new age digital networked Social media org wide digital
tools like AI, organization savvyness landscape strategy
blockchain etc

WHAT the Growth Understand and apply

curriculum Mindset the traits of a growth
mindset in a fast
covers paced digital world.

Lessons from Vicariously learn from

organisation that failed to
Organizations embark onto this digital world
that didn't
go digital! Sneak peek into latest digital
tools like AI, blockchain etc.
20
 Non Linear Build hyper awareness in
Mindset & the age of digital and
rethink workforce
Agile Mindset business model,
customers & competition

Lean Mindset How successful

& Preemptive organisations use
Mindset
digital to scale, how
data can create value
Learning
and how digital can help methodologies
foresee the future we recommend
for this
Tips for creating Experiment with
Habit Stacking
curriculum:
Org wide digital (AND/OR)
exercises to create org
routines/habits wide digital routines
1 OR 2 DAY Immersive Facil-
itator Led Workshop
Basics in Experiment with
Design Thinking basics in design 6 month engaging online
thinking to embrace journey with an experienced
your organization's Digital Facilitator
digital transformation
challenges 1 day Learning Lab spread
across 6 months (advanced:
for organisations with an
Social Media Get savvy with a few existing digital strategy)
Toolkit important social
media platforms
Action Learning Projects
embedded as part of the
Development journey
Best practices Tools to create a (advanced: for
on building a digital landscape organisations with an
digital brand strategy existing digital strategy)

Reach out to us and let’s

start with
•Learning Needs Analysis
•Design & Development of
the Personalized Solution

*We will personalize this program based on your Learner Profile, Learning Needs,
Potential Learning Outcomes and the Organization’s Learning culture*
21
 #DevelopmentJourneysByJombay

FORMATS OF JOMBAY’S
DEVELOPMENT JOURNEY

FACILITATOR LED CLASSROOM + FACILITATOR LED WEBINAR +

PRACTICE COACH LED VIRTUAL JOURNEY PRACTICE COACH LED VIRTUAL JOURNEY

Pre Assessment Pre Assessment

1 day / 2 day 90 min
Experiential Workshop Online Webinar
3-6 months 3-6 months
Post-Program Journey Post-Program Journey
Post Assessment Post Assessment

This journey map articulates the key nodes of one quarter in a year.
It is an ongoing, and repeating process that ensures that participants
learn-practice-teach throughout.

Learner’s JOURNEY on
LEARN-PRACTICE-TEACH

22
Jombay Insights derives and compiles insights on leadership development, across
competencies, organisations and industries. We leverage our in-depth work in the area of
talent assessment & leadership development to pin point new directions in this space.

Our next compilation will dissect “Being Human in the Digital Age”, and digital mindset
competencies across organisations. Do reach out to us on: insights@jombay.com if you would
like to contribute to our next “Jombay Insights”capsule.

ABOUT Jombay:
Jombay is a Talent Assessment & Leadership Development company. We design intelligent
experiential solutions for businesses to identify, engage & develop talent. Our team uses
behavioral science & humanities to make leaders more effective, to help align talent with
organisational goals & competencies, to drive people growth and to impact the business at
large. Our creative solutions are able to define new ways of learning & working for the modern
learner - all ensuring that we chanel Behavior to Business!

OUR Development Programs

Leadership The future belongs Because every Smile to the future

has no gender to those who prepare brand has a Story and it will smile
Women Leadership for it today Personal Branding back to you
Skills of the Future and Storytelling Honing the HR
Mindset
The Digital World Cardinal Leadership There is always a Making the
waits for No One Leadership first time Rainmakers
Digital Mindset Development First Time Managers Sales Management

#DevelopmentJourneysByJombay
To learn more log on to www.jombay.com, or get in touch on +91 91686 82378

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www.jombay.com