Survey Questionnaire

Thank you for participating in this survey. This is an evaluation form to judge the Customer’s
satisfaction of Bangladesh over online shopping and this responses will be used for the research
purpose of Basic Marketing Research(Mkt-426) course. Please select your answers of the
following questions.

1. Specify your gender-

1. Male 2. Female

2. Choose your age group-

1. 18-25

2. 26-30

3. 31-35

4. Above 36

3. Choose your Occupation-

1. Service holder

2. Businessman

3. Student

4. Others

4. Monthly income level- (Tk)

1. 0-10,000

2. 10,000-30,000

3. 30,000-50,000

4. Above 50,000
5. Did you ever use online shopping platform?

1. Yes 2. No

6. Shopping from online is comfortable -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

7. Ordering process through online platform is quick -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

8. Website and Mobile applications of online shopping platforms are user friendly -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

9. It is a great advantage to be able to shop at any time of the day on the internet -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

10. Home delivery service relieved from extra burden -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

11. Availability of all types of product made online shopping more convenient -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

12. “Money you spend for buying product from online is worth” rate this statement -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

13."It's easier to compare prices in online rather than physical shops"

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

14. "Online shopping costs less than physical shopping”-

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

15. "Online shopping is the best option for price sensitive customers" -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

16."As products comes directly from seller, prices are comparatively cheaper -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

17. While buying products online from a known company you feel-

1. Extremely Comfortable 2.Quite Comfortable 3.Moderatately Comfortable 4. Slightly

Comfortable 5. Not at all Comfortable

18. “Personal information is kept confidential when buying products online” –

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

19. “Privacy concerns prevent you from buying products through online” -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

20. Detailed information of products affects in your decision to purchase goods from
internet-

1. Very important 2. Important 3. Neither important nor unimportant 4. Unimportant 5.Very

Important

21. “You mostly prefer online stores rather than physical stores while shopping” -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

22. “You shop at least once in a month from online” -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

23. “You are very satisfied with your online shopping experience” -

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree

24. “You will suggest online shopping to your friends and family”

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly disagree