THIRD PARTY SERVICE PROVIDER PERFORMANCE EVALUATION

Business Unit:

Department/Branch:

Third Party Service Provider:

Contract Period:

Services Rendered:

No. of Workers Deployed (Average):

PERFORMANCE RATING DEFINITION

Each Criteria Item is equivalent to 1 rating point.

Comments
Criteria Multiplier Rating Total
(Attach supporting documents; if necessary)
A. Performance Measurement Assessment (30pts.)
1.) Agreed Work/Production/Service Output is achieved.
2.) Materials, Supplies and Equipment provided, as required.
3.) Manpower Availability (required manning/ relievers/seasonal workers)
4.) TPSP provides Employee Trainings & Workshops 5 0
5.) Workers are compliant with the Standards of Quality & Efficiency in
the workplace.
6.) Excellent Customer Service

B. Communication and Accessibility (10pts.)

7.) TPSP Coordinators/Supervisors are available & make themselves
present when need arises. 5 0
8.) Prompt and effective correction of situations and conditions by TPSP
representative/coordinator.
C. Best Practices (10pts.)
9.) Compliant to Best Practices applicable per industry such as Good
Manufacturing Practice (GMP), Good Hotel Practices (GHP) 5 0
10.) Effective & Efficient Systems and Technology

D. Billing Documents (10pts.)

11.) Complete & Accurate Billing Documents (e.g. TPS Summary Sheet,
Billing Invoice, Official Receipt) 5 0
12.) Timely Submission of Billing Documents
E. Operational Safety & Health Standards (10pts.)
13.) Immediate Reporting of incidents
14.) Completing safety talks with employees & compliant with hazard 5 0
assessment & safety plans
Accreditation Documents & Compliance Payroll Audit (30pts.)
F.

15.) Timely & Accurate Payment of Wages to workers

16.) Timely & Accurate Payment of Statutory Benefits (SSS,PHIC,HDMF)
17.) Timely & Accurate Payment of 13th Month Pay & SIL to workers
Mandatory
18.) Certificate of No Pending Case 5 0
19.) Infraction based on Payroll Audit are timely rectified.
20.) No unauthorized deduction on workers payroll (Accdg. to Labor
Standards)
(For COG use only)

TOTAL SCORE 0 0

OVERALL COMMENTS:

Would you like to recommend this Service Provider for renewal?

Name of Evaluator & Designated Position:

BU TPS Manager:
(Signature over Printed Name) (Signature over Printed Name)
Approved by:
Conforme:

(Signature over Printed Name) (Signature over Printed Name)

Plant Manager/Mall Operation Manager/BU Admin Head/Store Manager TPSP Representative
 THIRD PARTY SECURITY PROVIDER PERFORMANCE EVALUATION

Business Unit:

Department/Branch:

Third Party Service Provider:

Contract Period:

Services Rendered:

No. of Workers Deployed (Average):

PERFORMANCE RATING DEFINITIONS

5Outstanding Performance is consistently superior 93 to 100
4Exceeds Expectation Performance is routinely above job requirements 86 to 92
3Meets Expectation Performance is regularly competent and dependable 80 to 85
2Below Expectation Performance fails to meet job requirements on a frequent basis 41 to 79
1Unsatisfactory Performance consistently fails to meet minimum requirements 1 to 40

Comments
Criteria Multiplier Rating Total
(Attach supporting documents; if necessary)
A. Performance Measurement Assessment (30pts.)
• Work performed in compliance with contract terms.
• Materials, supplies and equipment provided, as required.
• Manpower Availability (required manning/ relievers/seasonal Workers) 6 0
• Provides employee trainings & workshops
• Employees’ professionalism and excellent customer service

B. Communication and Accessibility (10pts.)

Prompt and effective correction of situations and conditions by TPSP
2 0
representative/coordinator.

C. Billing Documents (10pts.)

Accurate & Timely submission of billing documents. (e.g. TPS Summary Sheet,
Billing Invoice, Official Receipt) 2 0

D. Operational Safety & Health Standards (10pts.)

• Immediate Reporting of incidents
• Completing safety talks with employees 4 0
• Compliance of hazard assessment & safety plans

E. Accreditation Documents & Compliance Payroll Audit (30pts.)

Complete and Timely Submission of the ff. Documents:
• Certificate of Registration from DOLE under DO 150-16
• Certificate of good standing from CDA & Vat Exemption from BIR (COOP)
• Certificate of no pending case from NLRC
• Certification from SSS, Pag-Ibig and Philhealth regarding payment of
contributions and the existence/non-existence of any case. 6 0
Timely & Accurate Payment of Wages, Statutory Contributions (SSS,
PHIC, HDMF) 13th Month Pay and SIL
(For COG use only)

TOTAL SCORE 20 0 0

OVERALL COMMENTS:

Would you like to recommend this Service Provider for renewal?

Name of Evaluator & Designated Position:

BU Security Manager:
(Signature over Printed Name) (Signature over Printed Name)
Approved by:
Conforme:

(Signature over Printed Name) (Signature over Printed Name)

Plant Manager/Mall Operation Manager/BU Admin Head/Store Manager TPSP Representative
 Criteria
A. Performance Measurement Assessment (30pts.)
Third Party Service Provider has the capability in providing workers with the
required knowledge and skills prior deployment and able to provide trainings
& seminars that would enhance outstanding customer service. Training
Modules are aligned with the principal's culture & shall be updated as
Output needed.
TPSP workers are compliant with the standards of quality & efficiency in the
workplace, safety and health environment & other requirements indicated in
the Service Level Agreement.

Achieved Meets the contractual requirements, scope & services was accomplished.
B. Communication and Accessibility (10pts.)
TPSP's Coordinators/Supervisors are available & make themselves present
Output when the need arises. They must be capable in addressing the services &
documentary requirements.
Achieved Corrective actions that are taken by contractors are achieved.
C. Best Practices (10pts.)
Compliant to the respective best practices per industry such as (Good
Output Manfucturing Practices (GMP), Good Hotel Practices (GHP) and etc.)
Up to date payroll software, and other technologies.
100% compliant with best practices per industry.
Achieved
Updated & Efficient Systems & Technology.
D. Billing Documents (10pts.)
TPSP submits complete & accurate billing invoice 7 days after the payroll
Output
cut-off.

Achieved Accurate & On-time submission of billing requirements per agreed schedule.
E. Operational Safety & Health Standards (10pts.)
Enhanced Emergency Response Capacity, Efficient routines for deployment
are in place. Safety & Health Officer is delegated/assigned and who is
Output
responsible in communicating, updating & implementing safety programs
that are particularly related to their workers.
Achieved 100% of workers are informed on safety & health standards.
F. Accreditation Documents & Compliance Payroll Audit (30pts.)
Complete and On-time submission of accreditation requirements.
Output Compliant & Timely payment of wages and on-time remittances of statutory
benefits to government agencies (SSS,PHIC & HDMF).
Complete & Updated 201 file of the service provider and no significant audit
Achieved
findings for rectification.