IT Essentials (ITE v6.

0) Chapter 2 Exam Answers 100%

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1. A new technician has joined the IT team and is about to service a heavy
printer. What advice would you give this technician to avoid any injury
when transporting the heavy printer to the service area?
o Bend your knees to use the strength in your legs to lift the printer.*
o Avoid bending your knees when lifting the printer.
o Bend your back to pick the printer up.
o Use your arms and back to lift the printer.
2. How does an inline UPS protect computer equipment against electrical
power brownouts and blackouts?
o by grounding excess electrical voltage
o by using a battery to supply a constant level of voltage*
o by switching from main power to a standby power source
o by stopping the flow of voltage to the computer
3. Which circumstance increases the likelihood of ESD damage to a
computer?
o working in low levels of humidity*
o using a magnetic screwdriver while working on a hard drive
o plugging a printer into an UPS
o self grounding against the computer case
4. Which condition refers to a reduced voltage level of AC power that lasts for
an extended period of time?
o brownout*
o sag
o spike
o surge
5. What are two significant sources of EMI? (Choose two.)
o infrared mice
o RAM modules
o electrical storms*
o LCD monitors
o power lines*
6. A technician is unpacking a new PCIe video adapter from an antistatic bag
to install the card in a desktop computer. Which two measures should the
technician use to protect the card and other computer components?
(Choose two.)
o Use a grounded mat on the workbench.*
o Use a correctly connected antistatic wrist strap.*
o Shield the card and computer from sources of EMI.
o Ensure that the workplace has a low humidity environment.
o Connect the computer to a UPS while installing the card.
7. How should a technician dispose of an empty inkjet printer cartridge?
o Refill it.
o Throw it away.
o Follow local regulations for disposal.*
o Give it back to the customer.
8. What makes CRT monitor disposal dangerous for a technician who is
handling the disposal?
o potential breathing hazards
o potential explosive materials
o potential residual high voltage*
o potential health-damaging chemicals
9. A technician is troubleshooting connectivity issues to a PC and needs to
verify which cable is plugged into the correct port of the patch panel. What
tool should the technician use?
o multimeter
o toner probe*
o punch down
o crimper
10. Which tool is designed to loosen or tighten crosshead screws?
o phillips screwdriver*
o hex driver
o flat head screwdriver
o torx driver
11. What tool would a technician use to remove a slotted screw?
o flat head screwdriver*
o hex driver
o needle-nosed pliers
o Phillips head screwdriver
o Torx screwdriver
12. Which tool in Windows OS gives a technician access to initialize disks and
create partitions?
 o Optimize Drives
o Disk Cleanup
o Disk Management*
o Format
o Scandisk
13. Which Windows OS tool scans the critical files of the operating system and
replaces any files that have been corrupted?
o Chkdsk
o Defrag
o Disk Cleanup
o Disk Management
o Scan System
o System File Checker*
14. Which tool should be used if a user needs to optimize space on a hard
drive?
o Optimize Drives*
o Disk Management
o Fdisk
o Format
15. Why is documentation of all services and repairs an important
organizational tool for a technician?
o It increases the cost of services and repairs.
o It allows the public sharing of information on the Internet.
o It reduces the technical skills required of new technicians.
o It provides reference material for similar problems when they are
encountered in the future.*
16. Which tool could potentially cause data loss on hard disk or floppy drives?
o a magnetic screwdriver*
o compressed air
o a lead pencil
o a computer vacuum cleaner
17. Why should an antistatic wrist strap be worn when working on electronic
equipment?
o to prevent interference from clothing and loose jewelry
o to equalize the electrical charge between a person and the
equipment*
o to prevent clothing made of silk, polyester, or wool from generating a static
charge
o to draw static electricity away from a component and transfer it safely from
equipment to a grounding point
18. Which precaution should be taken when working inside computer
systems?
o Avoid using magnetized tools.*
o Leave the power cord attached to an outlet for grounding.
o Wear ESD protection to repair monitors in humid environments.
o Avoid using ESD wrist straps and ESD mats simultaneously.
19. Which cleaning solution is recommended to clean the contacts of
computer components?
o rubbing alcohol
o isopropyl alcohol*
o glass cleaner with ammonia
o water that is mixed with a small amount of dishwashing liquid
20. Why should a pencil never be used as a tool when working inside a
computer?
o Pencil lead is corrosive.
o Pencil lead is conductive.*
o A pencil can hold a static charge.
o The lead in a pencil can induce current.
21. A technician suspects that a power supply is faulty. How can it be
checked?
o by checking the temperature of the power supply
o by using a multimeter*
o by taking apart the power supply
o by powering up the PC after disconnecting each connector in turn
22. Match the steps of fire extinguisher operation to the order in which they
should be completed. (Not all options are used.)
o Question

ITE Chapter 2 Exam v6 Question 001

 o Answer

ITE Chapter 2 Exam v6 Answer 001

Older Version
23. Which two types of tools can help protect a computer from malicious
attacks? (Choose two.)
o Disk Management
o Spyware Remover*
o Antivirus software*
o Disk Cleanup
o Scandisk
o Fdisk
24. A technician wants to limit the chances of ESD affecting the workspace.
Which three precautions should be taken? (Choose three.)
o Ensure antistatic mats are on the workbench and floor.*
o Keep humidity in the environment very low.
o Ensure that all flooring is carpeted.
o Wear an antistatic wrist strap.*
o Keep all components in antistatic bags.*
o Store all computer components in clear plastic bags.
25. The performance of a computer is reduced after using the Internet. Which
three tools could be run to try to improve the performance of the
computer? (Choose three.)
o Fdisk
 o a BIOS updater
o Spyware remover*
o Defrag*
o Disk Cleanup*
o Device Manager
26. Which two actions pose a potential safety hazard to a technician? (Choose
two.)
o standing on an antistatic mat while working on a computer
o plugging a printer into an UPS
o using a magnetic screwdriver while working on a hard drive
o cleaning the inside of the computer while it is turned on*
o wearing a wrist strap while working inside a power supply*
27. A technician accidentally spills a cleaning solution on the floor of the
workshop. Where would the technician find instructions on how to properly
clean up and dispose of the product?
o the local hazardous materials team
o the insurance policy of the company
o the material safety data sheet*
o the regulations provided by the local occupational health and safety
administration
28. Which two devices commonly affect wireless networks? (Choose two.)
o microwaves*
o cordless phones*
o external hard drives
o home theaters
o Blu-ray players
o incandescent light bulbs
29. What is a proper directive for using a can of compressed air to clean a PC?
o Use a long, steady stream of air from the can.
o Do not spray the compressed air with the can upside down.*
o Do not use compressed air to clean a CPU fan.
o Spray the CPU cooling fan with the compressed air to verify that the fan
blade is spinning freely.
30. Which type of fastener is loosened and tightened with a hex driver?
o six sided bolt*
o cross head screw
o slotted screw
o torx bolt