ANNISA S.

HAMIDI

SELF PROFILE
Twenty nine years old women with almost 7 years experiences in Restaurant Management,
Hospitality, Retail field and most recently Hotel Management. Graduated with Diploma
Degree from Padjadjaran University Bandung in Business Major.

Pisces person who born and raised in Bandung, move to Bali to pursue career in hospitality
industry and expand professional experience.

An animal lover and passionate creative person who love music and a movie enjoyer, highly
organized and independent, confident professional with an infectious enthusiasm for
socialism, fashion and technology.

OBJECTIVE
Excellent customer service skills engender recurring business with almost 7 years experiences in
Marketing Strategic and part of Business Analyst team
Well-organized and results driven individual desires entry level of store manager experience with PT.
Mitra Adi Perkasa to gain professional experience in Retail Management.
Strong leadership skills and the ability to meet personal and company goals, in a way managing 4
department including Housekeeping, Engineering, Front Office and Security

Strong organizational skill, meticulous, detailed oriented, excellent time management skills and
technical skills, highly adapt to changing priorities and maintain a positive attitude and strong work ethic
Fluent in English, Charismatic and confident public speaker, ability to work under pressure, time
management, decision making, self-motivation, and conflict resolution

TECHNICAL SKILLS
Operating System: Proficient with MS Word, Excel, and PowerPoint

VHP, HLS, GuestPro, Guest Reservation, Room Chart, Room Inventory System and Forecasting
PIPEAPSS : Hotel Operation System, Room allocation, price point, occupancy forecast, reservation,
Online & Offline Travel Agent Extranet.

Team leader creating SOP for Restaurant Management and Hotel Department

Raptor, MOCCA, ARMS F&B, POS Admin and Front Cashier, Revenue, Audit, P&L and Overhandle
shift system
SmartTime: Biometric time attendance system, a revolutionary software that endeavor level Time and
Attendance system combining labor cost management and employment rostering facilities to support
management decision on instrument permits organization to arrange and actualize workface to be more
adequate and effective.
ETP Vs system Omni-retail enterprise: operated datacenter environment, ensuring maximum uptime for
company service to provide excellent result of business
PERSONALITY PROFILE
PERSONALITY TRAITS
Personality type: “The Executive” (ESTJ-A)

Individual traits:
Extraverted – 86%
Observant – 53%
Thinking – 54%
Judging – 54%
Assertive – 64%

Role: Sentinel
Strategy: People Mastery
Link profile:
https://www.16personalities.com/estj-personality

I valued for my clear advice and guidance, and happily lead the way on difficult paths. Taking pride
in bringing people together.
Stick to the principles and push an unclouded vision of what is and is not acceptable, willing to dive
into the most challenging projects, improving action plans and sorting details along the way, making
even the most complicated tasks seem easy and approachable.

Reliability and work ethic to be reciprocated recognizes the strength of the individual, as well as that
of the group, and helps bring those individuals’ ideas to the table. In that way to have all the facts,
and are able to lead the charge in directions that work for everyone.

Strength :
• Dedicated
• Strong-willed
• Direct and Honest
• Loyal, Patient and Reliable
• Enjoy Creating Order.
• Excellent Organizers
Weakness:
• Inflexible and Stubborn
• Uncomfortable with Unconventional Situations
• Judgmental
• Too Focused on Social Status
• Difficult to Relax
• Difficulty Expressing Emotion

As an ESTJ, I am a hardworking who love to take the systematic and methodical route to get things
done and those are the features that make them orderly, conscientious and rule-abiding. Being the
consummate organizers to bring structure and prefer things to work out in a logical order.
JOB EXPERIENCES & JOB DESCRIPTIONS

February 2019 – Present

Villa Manager, Villa Saya Uluwatu

December 2018 – January 2019 (Part Time)

Purchasing, Receiving and Cost Control Lettuce Inn Echo Beach Canggu

October 2018 – Present (Part Time)

Operational Manager and Human Resource Representative, Rolling Fork Restaurant;
Evaluating and analyzing staff performance, also perform technical and administrative support for Human
Resource compliance such as BPJS and other certificate. Planning and managing logistics.

July – November 2018

HR and Operation Assistant, Premier Hospitality Asia;
Focus on helping HR directors and operational managers accomplish all related tasks. Beyond
administrative duties, also involved in managerial decision. Part of corporate that perform various
administrative duties and operational support to increase the overall efficiency of a company's daily
business operations.

January – June 2018

Room Division Manager, Bali Breezz Hotel Jimbaran Under PT. Sarana Wisata Internusa;
Manage operational activity and agenda for four department including Housekeeping, Engineering,
Front Office and Security. Maintain all sub coordinate to ensure that under general direction of
designated supervisor, to manage all aspects of a continuous Hotel general operation. Responsible to
spot check rooms to verify the hotels standards are being met, authorize the schedules for the entire
staff, manage the expenditures and budgets to make sure they are being maintained.
— The technical, management, and executive team I identified recruited and trained boosted all team
work on re-branding Hotel, renovation building and facility over last 5 months.
— Created affiliates, new strategies on shifting new market to gain more revenues and occupancy
— Assembled the capital and designed the equity structure at extremely favorable terms to the owner,
completing the project in one quarters of the time called for by the strategic plan.

December 2015 – December 2017.

Store Supervisor, Marks & Spencer Bali under MAP PT. Mitra Adiperkasa;
Responsible for the daily running of stores, make sure all staff are fully informed on the target for the day,
and ensure that customer care is top priority, may also include dealing with merchandise logistics,
marketing, human resource, customer service, information technology, and finance. Manage retail staff,
among which includes people working on the floor, and the cashiers. Such as: Work on store displays,
Identify new services and products. Coach, counsel, discipline and train employees, Evaluate self-on-
the-job performance, as well as other staff. Ensure products are clean and ready to be displayed.
Maintain inventory and ensure items are in stock. Ensure promotions are accurate and in tune with
company’s standards. Utilize computers to record sales figures, for data analysis and forward planning
including daily, weekly and monthly report. Organize and distribute staff schedules. Help, drive,
motivate, and encourage retail sales staff to achieve sales targets. Handle customer complaints

December 2012 – October 2015.

Hospitality Coordinator, Hummingbird Eatery and Boutique Hotel Bandung;
Process all reservation requests, changes, and cancellations received by phone, or email. Identify
guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies. Accommodate and document special
requests. Answer questions about property facilities or services and room accommodations. Follow
sales techniques to maximize revenue. Respond to any challenges found for accommodating rooming
requests by communicating with appropriate individual or department. Oversee accuracy of room
allotment and reservations. Input group rooming lists using reservation systems, revise room blocks to
maintain the required number of available rooms and keep organized files such as proper billing
accounts according to accounting policies