QUESTIONNAIRE

I. Direction: Please provide the needed information. Also, kindly rate the services
rendered by Assumption College of Davao Library in terms of personnel, materials and
facilities.
Gender: ________________
Year level: ________________
Legend:
5 – Outstanding O 4 – Very Satisfactory VS 3 – Satisfactory S
2 – Fair F 1 – Unsatisfactory US

OS VS S F US
A. MATERIALS
(5) (4) (3) (2) (1)
1. Books and other materials are organized to
facilitate users.
2. Books and serial collections are up-to-date
3. List of new references are posted in the library
bulletin board.
4. Completeness of reading materials.
5. A card catalog is prepared.
6. Call numbers are labelled on the books for easy
location.
7. Books and other materials are accessible and
available to readers.
8. Journals in different subject areas are available.
9. General references such as encyclopedias,
dictionaries are available to readers.
10. Cultural periodicals such as News Week,
Time, Reader’s Digest, etc. covering variety of
topics are available
11. Leisure reading books such as fiction, short
stories, novels, bibliography, etc are available.
12. Non-book materials such as globes, maps,
pictures, etc. are available.

OS VS S F US
B. FACILITIES AND EQUIPMENTS
(5) (4) (3) (2) (1)
1. Library provides standard library furniture such
as tables, chairs, shelves and cabinets.
2. A card catalog is maintained.
3. Periodical racks, dictionary stands and bulletin
boards are sufficient.
4. Library has adequate space for readers.
5. A processing room where books and periodicals
is provided.
6. Ventilation and lightning.
7. Cleanliness
8. Computer units are adequate.

OS VS S F US
C. PERSONNEL
(5) (4) (3) (2) (1)
1. The library employs professional librarians.
2. Library staff are sufficient in number to meet the
needs of the clients.
3. Student assistants help the readers in locating
library materials.
4. Library staff provides answers to inquiries
requiring specific information
5. Library instructions are provided by the
librarians.
6. Library staff are approachable and
accommodating
7. Library staff are helpful and friendly.

Source:
Customer Satisfaction on Library Services. (2014, September 20). Retrieved from
https://www.scribd.com/document/240342939/Customer-Satisfaction-on-Library-
Servicecs

II. Students’ Satisfaction

II.A. In this part, please indicate how satisfied you are with the following library services.
VS- Very Satisfied S- Satisfied U- Undecided D- Dissatisfied VD- Very Dissatisfied

A. Types of Library Services VS S U D VD

1. Registration of users.
2. Duration of book loan.
3. Compilation of reading list for users.
4. Bindery services.
5. Photocopying services.
6. SDI
7. Answering user queries.
8. Opening hours.
9. Special service on request.
10. Inter library loan services.
11. Library orientation services.
12. Weekend library services.
13. CD-ROM services.
14. Indexing and abstracting services.
15. Internet services.
16. Recency of library books.
17. Compilation of subject bibliographies.

B. Library Use Factors Very Agre Undecide Disagre Strongly

Agre e d e Disagre
e e
1. I use the institute library
occasionally.
2. The library is very quiet at all
times.
3. The library provides quality
reference service always.
4. Most of the library’s materials
are obsolete.
5. Researchers have free
access to the library networks
and internet services.
6. Every research dept is
involved in acquisition
process of the information
materials in the library.
7. The libraries public catalogue
is dependable.
8. The orientation given to new
staff on the use of the library
is educative.
9. Library opening hours is very
conducive for the
researchers.
10. I use the cyber café instead
of the library for my research
most of the time.
C. Types of Electronic Very Adequat Fair Inadequat Very
Resources Adequat e e Inadequat
e e
1. Functional computers
2. Photocopying
machines
3. CD-ROM Resources
4. Microforms
5. Microform readers
6. Fax machines
7. Internet services
8. Local Area Network
9. Radio message
10. Telephone
11. Lighting
12. No. of Computer
Work Stations for the
Library Users.