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A PROJECT REPORT ON
“RETAIL BANKING”
SUBMITTED BY
TYBBI (SEMESTER V)
ROLL NO-02
UNIVERSITY OF MUMBAI
BACHELOR OF COMMERCE
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Retail Banking
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Retail Banking
A PROJECT REPORT ON
“RETAIL BANKING”
SUBMITTED BY
TYBBI (SEMESTER V)
ROLL NO-02
UNIVERSITY OF MUMBAI
BACHELOR OF COMMERCE
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Retail Banking
CERTIFICATE
_____________________ ________________
____________________ _______________
College Seal
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Retail Banking
DECLARATION
________________
Signature of Student
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ACKNOWLEDGEMENT
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INDEX
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CHAPTER UNITS TOPIC PAGE
Retail BankingNO
1 OVERVIEW AN INTRODUCTION TO RETAIL BANKING
1.1 INTRODUCTION 9
1.2 DEFINATION 10
1.3 ORIGIN OF BANKING 11
1.4 BENEFITS OF RETAIL BANKING 12
1.5 ADVANTAGE AND DISADVANTAGE OF RETAIL BANKING 13-14
1.6 OPPORTUNITIES 15
2 FUTURE OF RETAIL BANKING 16
3 CHALLENGES OF RETAIL BANKING IN INDIA 17
4 STRATEGIES FOR INCREASING RETAIL BANKING 18-19
BUSINESS
4.1 QUALITY SERVICE AND QUICKNESS IN DELIVERY 18
4.2 INTRODUCTION TO NEW DELIVERY CHANNELS 18
4.5 DETAIL MARKET RESEARCH 18
4.6 CROSS-SELLING OF PRODUCTS 19
4.7 BUSINESS PROCESS OUTSOURCING(BPO) 19
5 INITIATIVE ON THE PART OF THE BANKS 20
6 GROWTH OF RETAIL BANKING 21-23
6.1 MACRO-ECONOMIC FACTORS 21
6.2 DEMOGRAPHIC / BEHAVIORAL FACTORS 22
6.3 FAVORABLE ROLE OF RBI 23
7 EMERGING ISSUES IN HANDLING RETAIL BANKING 24-25
7.1 KNOWING CUSTOMER 24
7.2 PRODUCT INNOVATION 24
7.3 PRICING OF PRODUCT 24
7.4 PROCESS CHANGES 25
7.5 RURAL ORIENTATION 25
8 SPECIAL FEATURES OF RETAIL CREDIT 26
STRONG CREDIT ASSESSMENT CAPABILITY 26
SOUND DOCUMENTATION 26
STRONG POSSESSING CAPABILITY 26
SKILLED HUMAN RESOURCE 26
9 BANKS IN INDIA 27-28
10 SOME CRITICAL ISSUES 29-30
10.1 CUSTOMER SERVICES 29
10.2 TECHNOLOGY 29
10.3 PRICE BUILDING 30
10.4 INNOVATION 30
11 RETAIL BOOMI 31-33
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11.1 HIGH-TECH BANKING ATM’S 31
11.2 LOAN DISBURSEMENT 31
11.3 PLASTIC MONEY 32
Retail Banking
INTRODUCTION
Retail banking is, however, quite broad in nature - it refers to the dealing of
commercial banks with individual customers, both on liabilities and assets sides of
the balance sheet. Fixed, current / savings accounts on the liabilities side; and
mortgages, loans (e.g., personal, housing, auto, and educational) on the assets
side, are the more important of the products offered by banks. Related ancillary
services include credit cards, or depository services.
The concept is not new to banks but is now viewed as an important and
attractive market segment that offers opportunities for growth and profits. Retail
banking and retail lending are often used as synonyms but in fact, the later is just
the part of retail banking. In retail banking all the needs of individual customers are
taken care of in a well-integrated manner.
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Retail Banking
DEFINITION:
The solution lies to market demands and challenges lies in innovation of new
offering with minimum dependence on branches – a multi-channel bank and to
eliminate the disadvantage of an inadequate branch network. Generation of leads to
cross sell and creating additional revenues with utmost customer satisfaction has
become focal point worldwide for the success of a Bank.
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Retail Banking
ORIGIN OF BANKING
Banks are among the main participants of the financial system in India.
Banking offers several facilities and opportunities.
Banks in India were started on the British pattern in the beginning of the 19th
century. The first half of the 19th century, The East India Company established 3
banks The Bank of Bengal, The Bank of Bombay and The Bank of Madras. These
three banks were known as Presidency Banks.
In 1920 these three banks were amalgamated and The Imperial Bank of
India was formed. In those days, all the banks were joint stock banks and a large
number of them were small and weak. At the time of the 2nd world war about 1500
joint stock banks were operating in India out of which 1400 were non- scheduled
banks. Bad and dishonest management managed quiet a quiet a few of them and
there were a number of bank failures. Hence the government had to step in and the
Banking Company’s Act (subsequently named as the Banking Regulation Act) was
enacted which led to the elimination of the weak banks that were not in a position to
fulfill the various requirements of the Act. In order to strengthen their weak units and
review public confidence in the banking system, a new section 45 was enacted in
the Banking Regulation Act in the year 1960, empowering the Government of India
to compulsory amalgamate weak units with the stronger ones on the
recommendation of the RBI.
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Retail Banking
Traditional lending to the corporate are slow moving along with high NPA
risk, treasure profits are now loosing importance hence Retail Banking is now an
alternative available for the banks for increasing their earnings. Retail Banking is an
attractive market segment having a large number of varied classes of customers.
Retail Banking focuses on individual and small units. Customize and wide ranging
products are available. The risk is spread and the recovery is good. Surplus
deployable funds can be put into use by the banks. Products can be designed,
developed and marketed as per individual needs.
Increase in the purchasing power. The rural areas have the large
purchasing power at their disposal and this is an opportunity to market
Retail Banking.
Tax benefits are available for example in case of housing loans the
borrower can avail tax benefits for the loan repayment and the interest
charged for the loan.
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Retail Banking
ADVANTAGES:
RESOURCE SIDE
They are interest insensitive and less bargaining for additional interest.
ASSETS SIDE
Retail banking results in better yield and improved bottom line for a bank.
Banks can earn good profits by providing non fund based or fee based
services without deploying their funds.
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Retail Banking
DISADVANTAGES
Designing own and new financial products is very costly and time
consuming for the bank.
Though banks are investing heavily in technology, they are not able to
exploit the same to the full extent.
Long term loans like housing loan due to its long repayment term in the
absence of proper follow-up, can become NPAs.
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Retail Banking
OPPORTUNITIES
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Retail Banking
Retail banking has significant past and glorious future over the years. Retail
banking has proved as an effective tool not only to improve the bottom lines of the
banks concerned but also to significantly contribute to the development of the
individual consumers availing the services or products in particular and to the
overall development of the society in general with the needs of the consumers ever
multiplying. There is definitely a vast scope for the furtherance of the Retail Banking
business.
The society is made of the individuals and the environment surrounding him.
As development takes place in the society, the needs of the people grow faster than
ever.
The wealth creation and its professional management are yet another distinct
advantage the society or nation can derive from Retail Banking. The depth of the
untapped resources in the retail segment is not yet measured. These resources
could be channelized for nation building. On the whole, looking ahead, the
prospects of retail banking are brighter than ever and the bankers have to give
continued thrust to this area of banking.
Thus, with the consumers ever multiplying needs there is definitely a vast
scope for the furtherance of the retail banking business. Operationally, there is a
possibility that technology go beyond merely reducing the cost & improving the
quality of current products. It may prove possible, even profitable, to combine
functions in new ways.
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Retail Banking
The issue of outsourcing has become very important in recent past because
various core activities such as hardware and software maintenance, entire ATM set
up and operation (including cash, refilling) etc., are being outsourced by Indian
banks.
Customer service should be at the end all in retail banking. Someone has
rightly said, “It takes months to find a good customer but only seconds to lose one.”
Thus, strategy of Knowing Your Customer (KYC) is important. So the banks are
required to adopt innovative strategies to meet customer’s needs and requirements
in terms of services/products etc.
The efficiency of operations would provide the competitive edge for the
success in retail banking in coming years.
One of the crucial impediments for the growth of this sector is the acute
shortage of manpower talent of this specific nature, a modern banking professional,
for a modern banking sector.
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Retail Banking
As most of the banks are offering retail products of similar nature, the customers
can easily switchover to the one, which offers better service at comparatively lower
costs. The quality of service that banks offer and the experience that clients have,
matter the most. Hence, to retain the customers, banks have to come out with
competitive products satisfying the desires of the customers at the click of a button.
Retail customers like to interface with their bank through multiple channels.
Therefore, banks should try to give high quality service across all service channels
like branches, Internet, ATMs, etc.
Banks may go for detail market research, which will help them in knowing what their
competitors are offering to their clients. This will enable them to have an edge over
their competitors and increase their share in retail banking pie by offering better
products and services.
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Retail Banking
Cross-selling of products:
PSBs have an added advantage of having a wide network of branches, which gives
them an opportunity to sell third-party products through these branches.
Outsourcing of requirements would not only save cost and time but would help the
banks in concentrating on the core business area. Banks can devote more time for
marketing, customer service and brand building. For example, Management of
ATMs can be outsourced. This will save the banks from dealing with the intricacies
of technology.
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Retail Banking
Banks could afford to quote lower rate of interest, even below PLR as low
cost [saving bank] and no cost [current account] deposits contribute more than 1/3rd
of their funds [deposits].The declining cost of incremental deposits has enabled the
Banks to reduce their interest rates on housing loans as well as other retail
segments loans.
Easy and affordable access to retails loans through a wide range of options /
flexibility. Banks even finance cost of registration, stamp duty, society charges and
other associated expenditures such as furniture and fixtures in case of housing
loans and cost of registration and insurance, etc.
Offering retail loans for short term, 3 years and long term ranging term
ranging from 15/20 years as compared to their earlier 5-7 years only.
Offering retail loans for short term, 3 years and long term ranging term
ranging from 15/20 years as compared to their earlier 5-7 years only.
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Retail Banking
MACRO-ECONOMIC FACTORS
The lower uptake in the non-retail sector has compelled bans to shift their
focus on retail assets - specially housing finance- for deployment of funds for a
longer period, which is considered as the safest within the retail portfolio. Housing
loans and other retail loans are comparatively high yielding in terms of interest
spread and safer, as risk is diversified among a large number of individuals across
the geographic dimensions. The sector enjoys a privilege of lowest NPAs amongst
all categories of banks.
Comparatively stable real estate prices during last 4/5 years have laid to
spurt in demand for housing loans.
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Retail Banking
Shift in the attitude of the Indian household from "save and buy' theory to
a `buy and repay' principle.
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Retail Banking
South ward movement in CRR and SLR ratios increasing lending capacity
of banks.
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Retail Banking
KNOWING CUSTOMER
Know your Customer’ is a concept which is easier said than practiced. Banks face
several hurdles in achieving this. In order to that the product lines are targeted at
the right customers-present and prospective-it is imperative that an integrated view
of customers is available to the banks. The benefits flowing out of cross-selling and
up-selling will remain a far cry in the absence of this vital input. In this regard the
customer databases available with most of the public sector banks, if not all, remain
far from being enviable.
PRODUCT INNOVATION:
Product innovation continues to be yet another major challenge. Even though bank
after bank is coming out with new products, not all are successful. What is of crucial
importance is the need to understand the difference between novelty and
innovation? Peter Drucker in his path breaking book: “Management Challenges for
the 21st Century” has in fact sounded a word of caution: “innovation that is not in
tune with the strategic realities will not work; confusing novelty with innovation
(should be avoided), test of innovation is that it creates value; novelty creates only
amusement”.
PRICING OF PRODUCT
The next challenge is to have appropriate policies in place. The industry today is
witnessing a price war, with each bank wanting to have a larger slice of the cake
that is the market, without much of a scientific study into the cost of funds involved,
margins, etc. The strategy of each player in the market seems to be: ‘under cutting
others and wooing the clients of others’.
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Retail Banking
PROCESS CHANGES
RURAL ORIENTATION
As of now, action that is taking place on the retail front is by and large confined two
metros and cities. There is still a vast market available in rural India, which remains
to be trapped. Multinational Corporations, as manufacturers and distributors, have
already taken the lead in showing the way by coming out with exquisite products,
packaging and promotions, keeping the rural customer in mind
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Retail Banking
Sound documentation
This is one of the most important pre-requisite for the efficient management of large
and diverse retail credit portfolio. Only highly skilled and experienced man power
can withstand the river of administrating a diverse and complex retail credit portfolio.
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BANKS IN INDIA
Each group has their own benefits and limitations in operating in India. Each
has their own dedicated target market. Few of them only work in rural sector while
others in both rural as well as urban. Many even are only catering in cities. Some
are of Indian origin and some are foreign players.
One more section has been taken note of is the upcoming foreign banks in
India. The RBI has shown certain interest to involve more of foreign banks than the
existing one recently. This step has paved a way for few more foreign banks to start
business in India.
This Public Sector Bank India has implemented 14 point action plan for
strengthening of credit delivery to women and has designated 5 branches as
specialized branches for women entrepreneurs.
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Retail Banking
Market - They are the biggest purveyors of credit, and they also attract most
of the savings from the population. Dominated by public sector, the banking industry
has so far acted as an efficient partner in the growth and the development of the
country. Driven by the socialist ideologies and the welfare state concept, public
sector banks have long been the supporters of agriculture and other priority sectors.
'They act as crucial channels of the government in its efforts to ensure equitable
economic development.
The banking sector in India has undergone remarkable changes since the
economic reforms were initiated in 1991-92. The period has been marketed by a
slew of reforms in the sector, which provided the much needed impetus for the
growth of the sector as a whole. One of the remarkable reforms found crucial to
study is emphasizes of public sector banks on retail banking.
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Retail Banking
CUSTOMER SERVICE
Customer service is perhaps the most important dimension of retail banking. While
most public sector banks offer the same range of service with similar
technology/expertise, the level of customer service matters the most in bringing in
more business. Perhaps more than the efficiency of service, the approach and
attitude towards customers will make the difference.
TECHNOLOGY
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Retail Banking
PRICE BUNDLING
The first step in price bundling decision is to select the customer segment.
The bundle is targeted to choose a strategic objective. If there are two products (A
and B) that are considered to be bundled together, the comprehensive strategic
objectives for the different customer segments are:
• Acquiring new customers when they buy neither product for the time being.
INNOVATION
The scope for innovation in financial services is unlimited. Although banks have
introduced a variety of deposit and loan products, the basic features of all these
products are almost one and the same. Among the delivery channels, ATMs have
emerged as ubiquitous money centers. Almost all banks have established their
ATMs. India had only 400 ATMs, which increased to 3,600. Out of this 881 ATMs
have Swadhan connectivity. It is projected that the number of ATMs will reach up to
35,000 by the end.
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RETAIL BOOM
Keeping pace with the average 8.5 per cent growth of the Indian economy
over the past few years, the retail banking sector in India has also witnessed
phenomenal growth. It has faced up to the need of the hour and introduced anytime,
anywhere banking, for its customers through ATMs, mobile and internet banking. It
has also offered services like D-MAT, plastic money (credit and debit cards), online
transfers, etc. This has not only helped in reducing operational costs but facilitated
greater conveniences to its customers.
Loan disbursement:
Technology has facilitated the growth in retail loan disbursements, making the
whole process simpler and faster. The sector has delivered a growth of around 30
per cent per year over the past 4-5 years. As per the RBI data, although the retail
portfolio of banks saw a slowdown to 29.9 per cent during 2006-07 from 40.9 per
cent in 2005-06, the growth was faster than the overall credit portfolio of the banking
sector (28.5 per cent).
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Retail Banking
Plastic Money
Credit cards have also played an important role in promoting retail banking. The use
of credit cards has been growing significantly over the last few years. The number
of credit cards outstanding at the end- June 2008 stood at 27.02 million as against
24.39 million in June 2007, with usage increasing by 10.73 per cent during this
period.
The concept of CBS, which allows a customer to fulfill a wide range of banking
operation online, has come alive during the past four years. The number of bank
branches providing CBS rose rapidly to 44 per cent at end- March 2007 from 28.9
per cent at end March 2006. Electronic fund transfer facilities and mobile banking
are expected to provide a further fillip to the retail banking in the coming years.
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Retail Banking
Future Outlook
The poor credit off take to the corporate, commercial and other
business sector because of industrial slowdown.
Relatively safe nature of some of the retail credit finance with lesser
incidence of loan turning bad.
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Retail Banking
CASE STUDY
ICICI Bank is India's second-largest bank with total assets of Rs. 3,634.00
billion (US$ 81 billion) at March 31, 2010 and profit after tax Rs. 40.25 billion (US$
896 million) for the year ended March 31, 2010. The Bank has a network of 2,016
branches and about 5,219 ATMs in India and presence in 18 countries. ICICI Bank
offers a wide range of banking products and financial services to corporate and
retail customers through a variety of delivery channels and through its specialized
subsidiaries in the areas of investment banking, life and non-life insurance, venture
capital and asset management. The Bank currently has subsidiaries in the United
Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain,
Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and
representative offices in United Arab Emirates, China, South Africa, Bangladesh,
Thailand, Malaysia and Indonesia. Our UK subsidiary has established branches in
Belgium and Germany.
ICICI Bank's equity shares are listed in India on Bombay Stock Exchange
and the National Stock Exchange of India Limited and its American Depositary
Receipts (ADRs) are listed on the New York Stock Exchange (NYSE).
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ICICI Bank
PRODUCT AT GLANCE
LOANS
• Online Loans
• Home Loans
• Loan Against Property
• Personal Loans
• Car loan
• Two Wheeler Loan
• Commercial Vehicle Loan
• Loans against Securities
• Loan Against Gold
• Farm Equipment Loan
• Construction Equipment Loan
• Office Equipment Loan
• Medical Equipment Loan
• Pre-approved Loans
• Education Loan
• Business Installment Loans
• Retail Asset Branches
• Flexi Cash
• Farmer Finance
• Rural Housing Finance
• Retail Warehouse Receipt Based Finance
• Aquaculture Finance
• Horticulture Finance
• Self Help Group Finance
• Channels Terminated
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Retail Banking
• Savings Account
• Special Savings Account
• Life Plus Senior Citizens Savings Account
• Fixed Deposits
• Security Deposits
• Recurring Deposits
• Tax-Saver Fixed Deposit
• Young Stars Savings Account
• Child Education Plan
• Salary Account
• Advantage Woman Savings Account
• Resident Foreign Currency (Domestic) Account
• Privilege Banking
• No Frills Account
• Rural Savings Account
• People's Savings Account
• Self Help Group Accounts
• Freedom Savings Account
CARDS
• Consumer Cards
• Credit Card
• Travel Card
• Debit Card
• Commercial Card
• Corporate Card
• Prepaid Card
• Purchase Card
• Business Card
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Retail Banking
INSURANCE
• Health Insurance
• Overseas Travel Insurance
• Student Medical Insurance
• Motor Insurance
• Home Insurance
• Life Insurance
DEMAT OVERVIEW
• Account Opening
• ISIN Lookup
• Settlement Calendar
• Digitally Signed Statement
• Mobile Banking
• Service Request Forms & Charges
• Access Account Online
• Membership Guide & Demat Branch
• FAQs and Basic Concepts
• Guidance Procedure for Transmission of Shares
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ONLINE SERVICES
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ICICI Bank – Personal Loan (Personal Loans for all financial needs)
ICICI bank providing the personal loan upto Rs. 10 Lakhs with Flexible
repayment option of 12-48 months.
Application Process
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Retail Banking
Enclosed find the service charges for an ICICI Bank Personal Loan
• Prepayment of the loan is possible after 180 days of availing the loan.
• Prepayment charges as applicable would be levied on the outstanding loan.
• Part prepayment facility on the loan is not available.
Notes:
• Service Tax and other govt. taxes, levies, etc. applicable as per prevailing
rate will be charged over and above these charges at the discretion of ICICI
Bank.
• The charges or fees given in above table are subject to change and the one
recorded in agreement will be binding over this site.
• Effective for loans availed from August 10th, 2009. For loans availed prior to
the said date, the cheque return charge is Rs 200.
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Retail Banking
ICICI offers the most convenient home loan plans to suit customer needs.
They are guidance throughout the process and Home loan tenure upto 20 years.
Eligibility
ICICI Bank offers attractive interest rates and unbeatable benefits to ensure
that best deal without any hassles. Following documents to sanction for Loan
Against Property:
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Retail Banking
The 230 A Clearance of the seller and / or 37I clearance from the appropriate
income tax authorities (if applicable) is also needed.
Before disbursement of loan Bank verify the all document and per their
process. On registration of the conveyance deed and on the investment of customer
own contribution receipt (OCR), the loan amount (as warranted by the stage of
construction) will be disbursed by ICICI Bank.
• Property documents (as per P&D for respective states and as asked by
empanelled lawyers for individual cases).
• Facility Agreement.
• Disbursal Request Form.
• Cheque Submission Form - for Pre EMI and EMI cheques.
• ECS or Auto Debit for ICICI Bank account holders or Post Dated Cheques for
EMI / Pre EMI.
• Personal Guarantor's Documents (PG Form, Photograph, Identity Proof,
Address Proof, Signature Verification and Income documents, if applicable).
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Retail Banking
A) Land Loan:
Land loans give an opportunity for individual customer to purchase a residential plot
of land to do self- construction. Thus, customer can invest now in a plot of land &
build in future. The Land loan can be financed only within municipal limits of HUB
locations or in case of direct allotment outside municipal limits by DA.
EMI under Construction is offered for structuring a home loan to enable individuals
to commence his EMI in a partly disbursed under construction project.
Commencement of EMI ensures re-payment towards principal amount leading to
savings in interest and faster repayment of the loan. The EMI paid is as per the
sanctioned loan amount and remains constant during the tenure of the loan. The
tenure of the loan keeps moving up with additional amount being disbursed.
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Retail Banking
E) Balance Transfer
Lease Rental Discounting helps to raise funds against the future expected rentals of
self owned commercial property. The property should be occupied by the Lessee.
Similar to Home Equity Loans, LRD can be provided for any personal requirements
of the customer viz. –
• Marriage.
• Child Education.
• Business.
• Purchase of Property (Where mortgage is not possible).
• Improvement of Property.
• Medical Treatment.
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HDFC BANK
PRODUCT AT GLANCE
Savings Accounts
SavingsMax Account
No Frills Account
Salary Accounts
Payroll
Classic
Regular Premium
Defence
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Current Accounts
Plus Current Account
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Retail Banking
Fixed Deposits
Sweep-in Facility
Demat Account
LOANS
Personal Loans
Home Loans
Gold Loan
Educational Loan
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Retail Banking
Tractor Loans
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Retail Banking
CARDS
Credit Cards
Debit Cards
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Retail Banking
Kisan Card
Mutual Funds
Bonds
Knowledge Centre
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Retail Banking
PAYMENT SERVICES
NetSafe
Merchant Services
Prepaid Refill
BillPay
Visa BillPay
InstaPay
DirectPay
Religious Offerings
Donate to Charity
NetBanking
OneView
InstaAlerts
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Retail Banking
MobileBanking
ATM
PhoneBanking
Email Statements
Branch Network
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Retail Banking
Customer privileges
If you are an HDFC Bank salary account holder, we have a special offer for
you
If you are an existing Auto Loan or Home Loan customer with a clear
repayment of 6 months or more from any of our approved financiers or us,
you can get a hassle free personal loan (without income
documentation).
If you are an existing HDFC Bank Personal Loan customer with a clear
repayment of 9 months or more, we can Top-Up your personal loan.
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Retail Banking
Salaried Individuals
Eligibility Criteria
• Minimum age of Applicant : 21 Years
• Minimum age of Applicant: 21 years
• Maximum age of Applicant at loan maturity: 60 years
• Minimum employment: Minimum 2 years in employment and minimum
1 year in the current organization
• Minimum Net Monthly Income: Rs. 10,000 per month.
Documents required:
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Retail Banking
Eligibility Criteria
Documents required:
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Retail Banking
Eligibility Criteria
Documents required:
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Retail Banking
Self Employed (Pvt Co’s and Partnership Firms) include Private Companies and
Partnership firms in the Business of Manufacturing, Trading or Services
Eligibility Criteria
Documents required:
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Retail Banking
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Retail Banking
Home Loan - Home loans for individuals to purchase (fresh / resale) or construct
houses. Application can be made individually or jointly. HDFC finances up to 85%
maximum of the cost of the property (Agreement value + Stamp duty + Registration
charges) based on the repayment capacity of the customer.
Home Improvement Loan - HIL facilitates internal and external repairs and other
structural improvements like painting, waterproofing, plumbing and electric works,
tiling and flooring, grills and aluminium windows. HDFC finances up to 85% of the
cost of renovation (100% for existing customers) subject to market value of the
property..
Land Purchase Loan - Be it land for a dream house, or just an investment for the
future, HDFC Land Purchase Loan is a convenient loan facility to purchase land.
HDFC finances up to 85% of the cost of the land (Conditions Apply). Repayment of
the loan can be done over a maximum period of 15 years.
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Retail Banking
HDFC Standard Life Insurance Company Ltd. offers an insurance plan*, which is
designed to ensure that life's uncertainties do not affect your family's interests and
your precious home. LCTAP provides a lump-sum payment on the unfortunate
demise of the life assured.
Automated Repayment of Home loan EMI - You can give us standing instructions
to repay your Home Loan EMIs directly from your HDFC Bank Savings Account,
thus, saving you the trouble of procuring, signing and tracking post-dated cheques.
HDFC also offers In-house scrutiny of Property documents for your complete
peace of mind.
Home Loan PLR for eCBoP floating rate loans has been changed in 2008/2009 as
follows
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a) Online Trading
b) Saving Account
c) Loans
d) Cards
2. ICICI Bank disbursed the Home Loan to customer and if customer selects the
PDC mode (Post Dated Cheque) then customer how much the maximum chqs
given to Bank?
a) Only 1 Cheque
d) Upto 36 Cheques
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5. Which Type of Repayment mode you will select for Repayment the Loan?
a) ECS
b) PDC
c) Auto Debit
d) Billing.
6. Which of following banks are providing the better service as per your opinion?
b) ICICI Bank
c) HDFC BANK
d) AXIS BANK
b) ICICI Bank.
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10. For loan application, customer should be pay the 20% amt on that basis ICICI
bank will sanction the Loan amt to customer. Customer paid the What is 20%?
a) No Objection Certificate
11. If construction is completed and customer taken a loan from ICICI Bank. So,
customer will pay, which of the following amt will start for repayment?
c) None of these.
a) Yes
b) Non
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Retail Banking
c) None of these.
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Retail Banking
FINDINGS
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CONCLUSIONS
Retail banking is the fastest growing sector in the banking industry with the
key success by attending directly the needs of the end customers is having to
glorious future in coming years.
However, the kind of technology used and the efficiency of operations would
provide the much needed competitive edge for success in retail banking business.
Furthermore, in all these customer interest is of chief importance. The banking
sector in India is representing this and I do hope they would continue to succeed in
this traded path.
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Retail Banking
BIBLOGRAPHY
BOOKS:-
NEWSPAPERS
Vipul publication
Visiting /survey:
To Icici Bank
WEBLIOGRAPHY
Internet:-
www.gogle.com
www.wikipedia.com
www.yahoo.com
www.encyclopedia.com
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Retail Banking
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