Internet Explorer – Compatibility View & ActiveX Setting

Compatibility Setting

To access web-based system from the government agencies or banks that require the use of Internet Explorer
web browser, we sometime may have to make some changes to the web browser’s setting. This usually only
applies to the new/updated IE web browser.

Older IE web browser may NOT need to do this setting. E.g.: IE9 on Win XP or some IE11 on Win 7.

You must test the system with the default setting first before doing any changes. If successful, just use it as
is.

This is the IE version that I use to make this guide:

Internet Explorer 11
Version 11.0.9600.19504
Update Version: 11.0.150
Windows 7 Pro 64bit.

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Internet Explorer – Compatibility View & ActiveX Setting

Option 1: Compatibility View Setting

Open IE browser – Click the gear icon (Tools) –

Click Compatibility View settings

Example bank website to access:

https://www.banksanasini.com.my/backend/m23.jyp

Type in main bank domain name only - Click button Add. After domain name appear in list, click button
Close.
Close IE browser – Re-open IE browser - Try access the bank website again & test the function.
If successful, use the browser as is. No further settings to be done.

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Internet Explorer – Compatibility View & ActiveX Setting

If the first option ‘still not ok’, proceed with Option 2.

Option 2: Trusted Sites list

Most of time, if Windows or the Internet browser block the website that we want to access, it is because of
the security settings. We have to tell ‘them’ that the website is trusted and safe to access.

Open IE browser – Click the gear icon (Tools) – Click the Internet options – Click the Security tab

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Internet Explorer – Compatibility View & ActiveX Setting

Click the Trusted sites green icon – Click the Sites button

Add the bank website – Click Add button

The bank website must include the front https://www portion.

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Internet Explorer – Compatibility View & ActiveX Setting

Make sure the bank website is in the list – Click button Close – Click button Ok

Close IE browser – Re-open IE browser - Try access the bank website again & test the function.
If successful, use the browser as is. No further settings to be done.

If still not successful, proceed with the next option (last option).

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Internet Explorer – Compatibility View & ActiveX Setting

Option 3: Enable ActiveX

ActiveX is the IE browser’s component that we usually have to ENABLE to use/access old governments or
banks web-based system.

Any websites that have very strict requirement to use ONLY Internet Explorer may have something to do
with ActiveX.

New web-based system that based on JAVA or DOTNET may not require ActiveX to be enabled.

We continue the process from Option 2.

Open IE browser – Click the gear icon(Tools) – Click Internet options – Click Security tab – Click Trusted
sites

Click the Sites button just to make sure the bank website is there. If ok, Click button Close.

Click button Custom level...

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Internet Explorer – Compatibility View & ActiveX Setting

Scroll until you see the ActiveX controls and plug-ins

There are many sub-tree of ActiveX controls and plug-ins list. Above are only some part of it.

As you can see, some of it are enabled (Enable) and some of it are disabled (Disable) as shown by the Blue
dot.

Our job here is to ENABLE all available ActiveX controls and plug-ins. Scroll and Enable all ActiveX.

Below are the example.

Default Enabled

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Internet Explorer – Compatibility View & ActiveX Setting

Default Enabled

Default Enabled

Default As you can see on the left, the last setting for
ActiveX, Script ActiveX controls marked safe for
scripting* is already enabled.

Just below that is Downloads section distinguished

by a different icon.

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Internet Explorer – Compatibility View & ActiveX Setting

After all Active controls and plug ins are enabled, click button OK.

A warning dialog box will appear - Click button Yes

Click button OK

Close IE browser
Re-open IE browser - Try access the bank website
again & test the function.

If ok, Alhamdulillah...

Usually, if you can use IE to access the web-based

system, you should also can use Chrome to access it.

If still not successful... TT

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Internet Explorer – Compatibility View & ActiveX Setting

If all the above settings still not successful, below are something you can do.

1. Contact/email the banks or government agencies and ask them what settings (E.g.: IE browser, firewall,
etc.) to be done to enable you to use their web-based system from you current computer configuration. (Give
you Operating System and IE browser version)

or

2. You need to have an older system (PC) just for the purpose of using the web-based system.

Hope this simple guide useful in some way or another.

Prepared by: Shahdan

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