Republic of the Philippines

Department of Education
Region IV-A CALABARZON
SCHOOLS DIVISION OFFICE OF IMUS CITY
Toclong I-C, City of Imus

LESSON EXEMPLAR IN CONTACT CENTER SERVICES

Grade: 9 Week: 1
Quarter: Second Day: 1

I. OBJECTIVES
A. Content The learners demonstrate an understanding of concepts and principles of basic
Standard computer operations and internet navigation
B. Performance The learners shall be able to demonstrate skills in basic computer operations
Standard and internet navigation
C. Learning 1LO 3. Organize and manipulate files
Competency 3.1 Identify files in a directory/folder according to types and usage
D. Lesson 1. The learners shall be able to define file, folder and directory
Objectives 2. The learners shall be able to value the importance of managing the files in
computer
3. The learners shall be able to sort/arrange files in the correct folder

II. CONTENT
1. Hard drive and file concepts
III. LEARNING
RESOURCES
A. References
1. Teacher's Guide
2. Learner's
Materials
3. Additional
Materials from
Learning Resource
Portal
B. Other Learning https://www.computerhope.com/jargon/f/file.htm
Resources / SIM https://www.computerhope.com/jargon/d/director.htm
https://techterms.com/definition/folder
https://www.computerhope.com/jargon/d/director.htm
https://www.computerhope.com/issues/ch001320.htm
 Republic of the Philippines
Department of Education
Region IV-A CALABARZON
SCHOOLS DIVISION OFFICE OF IMUS CITY
Toclong I-C, City of Imus

IV.
PROCEDURE
A. Reviewing Fish Bowl Ideas
previous lesson or The teacher will draw a name of student in the fish bowl and let the student give
presenting the new one characteristic of a good online help and explain his/her ideas about it, the
lesson teacher will continue to draw names in the fish bowl until all the characteristics
(Introductory has been given.
Activity)
B. Establishing a Connect and Match
purpose for the Let the students connect the pictures in column A that will match on the pictures
lesson in column B
(Motivation) A B

1.

2.

3.

4.

5.

C. Presenting Unlocking Difficulties

examples/instance Hard disk drive (sometimes abbreviated as hard drive, HD, or HDD) is a non-
s of the new volatile memory hardware device that permanently stores and retrieves data on
lesson a computer.
 Republic of the Philippines
Department of Education
Region IV-A CALABARZON
SCHOOLS DIVISION OFFICE OF IMUS CITY
Toclong I-C, City of Imus

(Demonstration File is an object on a computer that stores data, information, settings, or

Modelling) commands used with a computer program. There are many different types of
files you can use. For example, Microsoft Word documents, digital photos,
digital music, and digital videos are all types of files. It is usually represented
by icon like the ones below.

File Name Extension is a suffix added to the base name of a computer file; used
to specify the format of a file and to identify which program(s) created and can
open the file. Ex. .photo=jpg, document= .doc, webpage=.html
Folder has the same purpose as a physical folder. You can put files inside a
folder, just like you would put documents inside a real folder. In the image
below, you can see some folders on the desktop.
Subfolder is a folder contained within another folder.

Directory is a location for storing files on your computer. Directories are found
in a hierarchical file system, such as Linux, MS-DOS, OS/2, and Unix.MS-
DOS and Windows command line current directory

Root directory is the highest level of any directory on a disk; represented by

the drive letter and a colon, followed by a backslash.
Path is the route you must follow to get to the location of a file on a disk. The
path C:\Windows\notepad.exe leads to the file that starts Notepad.
 Republic of the Philippines
Department of Education
Region IV-A CALABARZON
SCHOOLS DIVISION OFFICE OF IMUS CITY
Toclong I-C, City of Imus

MS-DOS and Windows command line dir command

The dir command displays a list of files and subdirectories in a directory.
How to change a directory or folder
CD (change directory) is a command used to switch directories in MS-DOS and
the Windows command line.
The md and mkdir commands allow users to create directories.

D. Discussing new Difference between a directory and folder

concepts and A directory and folder are the same thing. The Windows folder on the C:
practicing new drive of Windows is the same thing as C:\Windows in MS-DOS. Therefore,
skills #1 there really is no difference between the two, other than the names.
(Analysis) However, when referring to a command line interface such as MS-DOS or
Linux, it's more correct to say directory instead of folder. In a GUI (graphical
user interface), such as Windows, it's more appropriate to say folder instead of
directory.
E. Discussing new
concepts and
practicing new
skills #2 (Guided
Practice)
F. Developing Create a Diagram showing Math, English and Science sub folder inside the
school work folder
mastery
(Independent
Practice)
G. Finding Choose the correct folder:
practical Let each group sort the files in the folder where they belong by choosing
applications of the letter with the correct folder. After sorting, the class will present their
concepts and skills answer.
in daily living 1. Ball.jpeg
(Application) 2. Resume.doc
3. Vlog.mp4
 Republic of the Philippines
Department of Education
Region IV-A CALABARZON
SCHOOLS DIVISION OFFICE OF IMUS CITY
Toclong I-C, City of Imus

4. Grades.xls
5. Closer.mp3

A. Image folder B. Music Folder C. Document Folder D. Video Folder

E. Worksheet Folder

H. Making Why is it important to manage files and folder in the hard drive/drive C?
generalization and
abstractions about
the lesson
(Generalization)
I. Evaluating Essay: Differentiate the file, folder and directory briefly.
learning
(Assessment)
The essay discusses the
difference between the 3
concepts

J. Additional
activities for
application or
Remediation
(Assignment)
V. REMARKS
VI.
REFLECTION
A. No. of learners
who earned at
least 80% on the
formative
assessment
 Republic of the Philippines
Department of Education
Region IV-A CALABARZON
SCHOOLS DIVISION OFFICE OF IMUS CITY
Toclong I-C, City of Imus

B. No. of learners
who require
additional
activities for
remediation
C. Did the
remedial lessons
work? No. of
learners of have
caught up with the
lesson.
D. No. of learners (Times New Roman, 11, Line Spacing 1.5)

who continue to
require
remediation
E. Which of my (Times New Roman, 11, Line Spacing 1.5)

teaching strategies
worked well?
Why did these
work?
F. What (Times New Roman, 11, Line Spacing 1.5)

difficulties did I
encounter which
my principal or
supervisor can
help me solve?
G. What (Times New Roman, 11, Line Spacing 1.5)

innovation or
localized materials
did I use/discover
which I wish to
share with other
teachers?
 Republic of the Philippines
Department of Education
Region IV-A CALABARZON
SCHOOLS DIVISION OFFICE OF IMUS CITY
Toclong I-C, City of Imus

(Times New Roman, All Caps Bold, 12)

Prepared by:
_________________________________________________________
(SIGNATURE OVER PRINTED NAME OF TEACHER)
(Position/Designation)
(Times New Roman, Bold, 12)
School: __________________________________________________________

Noted: (Times New Roman, All Caps Bold, 12)

______________________________________
(SIGNATURE OVER PRINTED NAME OF EPS)
Education Program Supervisor