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RUJ - FRD – Human resource management
The contents of this Document are provided to RUJ & SRM Mechanics Pvt. Ltd in confidence solely for the purpose of
implementing Microsoft Dynamics AX 2012R3 ERP for Human Resource Management module by Nagarro Software Private
Limited. (hereinafter mentioned as Nagarro). The contents herein are the intellectual property of Nagarro. Distribution of
this document outside of the intended audience or reproduction of its contents by any means requires prior consent from
Nagarro.
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RUJ - FRD – Human resource management
Document History
Change Record
Reviewers
References
02- Sep-2019 to 06-Sep- Meeting at RUJ, Jaipur Requirement Gathering workshops held with Ms. Priya
2019 and Mr. Anil on the Human Resource Management
module implementation in AX 2012 R3.
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1 INTRODUCTION ................................................................................................................................... 6
1.1 BACKGROUND ................................................................................................................................. 6
1.2 ABOUT THE DOCUMENT .................................................................................................................... 6
1.3 PURPOSE ........................................................................................................................................ 7
1.4 SCOPE ............................................................................................................................................ 7
1.5 CONTRIBUTOR ................................................................................................................................. 7
1.6 ABBREVIATION................................................................................................................................. 8
1.7 APPROVER ...................................................................................................................................... 8
2 ORGANIZATION OVERVIEW .............................................................................................................. 9
3 RECRUITMENT (HIRE TO RETIRE CYCLE) ...................................................................................... 9
3.1 CURRENT PROCESS ........................................................................................................................ 9
3.2 Business flow as in Standard…………………………………………………………………………………………………….9
3.3 Employee Master Data………………………………………………………………………………………………………… 16
3.4 Exit Process………………………………………………………………………………………………………………………….. 22
3.5.1 Resignation……………………………………………………………………………………………………………………22
3.5.2 Termination………………………………………………………………………………………………………………… 23
3.4.3 Death…………………………………………………………………………………………………………………………. 24
3.4.4 Retirement…………………………………………………………………………………………………………………. 24
3.5 Exit Formalities ……………………………………………………………………………………………………………………. 24
3.5.1 Exit NOC……………………………………………………………………………………………………………………….. 25
3.5.2 Exit Interview ………………………………………………………………………………………………………………..26
3.5.3 Competencies…………………………………………………………………………………………………………………26
3.6 REQUIREMENTS:............................................................................................................................ 30
3.7 LIST OF PLANNING SCENARIOS:...................................................................................................... 33
3.8 DOCUMENTS REQUIRED: ................................................................................................................ 33
3.9 PROCESS FLOW RECRUITING ......................................................................................................... 34
3.9.1 Process Flow - A: Overall Requisition Process ................................................................... 34
3.9.2 Process Flow - B: Recruitment process of Job Application ................................................ 34
3.9.3 Process Flow - C: Business process for applicant/Employee Recruitment ........................ 35
3.9.4 Process Flow – D: Reporting .............................................................................................. 36
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1 INTRODUCTION
1.1 BACKGROUND
SRM was founded in 1982 as Strebel + Rützler Mechanic AG in Stallikon near Zurich. After the
takeover of Müller Finmeccanica AG in 2000, the company was renamed to SRM
Präzisionsmechanik AG and today appears under the name SRM – Production & Assembly. SRM
is a midsized, family-owned Swiss company.
A further future success factor is the joint commitment with the Swiss-Indian married investor
couple, Ursula and Dr. Rajendra Joshi. This partnership has enabled RUJ to place an additional
production plant in operation in India.
RUJ & SRM create tailored solutions to meet individual requirements and comprehensive
solutions for complex industries.
SRM accompanies you from the development to the finished product, and offers you experience,
know-how and quality both in Switzerland and India.
FRD is prepared after discussions with the different stakeholders of the project followed by
analysis of their existing process & reporting requirements. This document captures the
functional requirements of HR department provided by respective functional owners. It also
captures the requirements wherever it has been explicitly stated by business owner.
The document is subdivided into subsections, each covering specific business department
processes and requirements.
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1.3 PURPOSE
The FRD is the starting point of the solution and system development and is a collaborative effort
between all business and technology stakeholders.
The FRD defines ‘what’ the user needs. It is not intended to specify how the needs are to be met.
The ‘how’ will be worked out in the Design Phase (Functional Design Document - FDD).
Furthermore, the document:
The FRD describes in common terms, business requirement definitions. It provides a detailed
listing of the Functional, Non-Functional, and Integration- & Interface requirements as well as
impacted business process flows. The purpose of the FRD is to communicate the requirements
of the key users against the customer’s current business scenarios. This document is not intended
to communicate the exact technical or functional solution for each scenario.
1.4 SCOPE
Scope of this document is limited to implementation of:
1.5 CONTRIBUTOR
This section highlights key contributors from RUJ & SRM in preparing this Functional Requirements
Document (FRD).
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1.6 ABBREVIATION
Abbreviation Explanations
HO Head Office
1.7 APPROVER
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Currently, the HR department performs mostly all its business functions right from hire to retire
manually, in absence of an integrated Human Resource Management system. RUJ & SRM wants a
system to perform its personnel requirements in an efficient manner. This component has all the
functions required for working through the entire recruitment procedure, from creating applicant
data to filling vacant positions. AX Recruitment is based on Vacancy. The following methodology is
used in AX recruitment module: -
- Creating a vacancy
- Recruiting for a vacancy
- Filling a vacancy.
Recruitment process starts with creating the vacancies for which ‘Jobs’ are created, where business
defines the major component like skill sets, job types, designations, no of positions, salary components,
departments etc. Job posting is the main source for recruiting the candidate. Positions are created based
on Job types.
Job Creation
Current process
A job is a collection of tasks and responsibilities. A position is a specific instance of a job. Areas of
responsibility, job tasks, job functions, skills, education information, and certificates that are defined for
a job are also automatically related to positions that are associated with a job. Currently, it is processed
manually.
Pre - requisite
Needs financial Dimensions data with each department stakeholder.
Resolution
Currently, in system we have an option to create a job, where we can mention area of responsibility,
designation type, department, number of positions, etc. There are some addiditonal fields which business
needs like financial dimensions, job types, interview panel tab. Business also needs workflow approval
from department head to carry out this process.
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Visualization
FIG 1.0
Positions
Current Process
Positions are an important element of the lower level of an organization hierarchy. A position is an
individual instance of a job. Positions can be assigned in a department and have the status as ‘open’ or
‘assigned to workers’.
You can assign a worker to a position that reports to another position, which creates a reporting
relationship between the workers who are assigned to the two positions.
Resolution
Currently, we have a standard feature where business can create the ‘open positions’ for Jobs, based on
their requirement.
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Visualization
Part 1 -
Fig 2.
Part 2 -
Fig 3.
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Once position has been created, ‘Recruitment project’ will be created where hiring manager is assigned
for project recruitment & delivery. Project start date & end date is defined in recruitment project to recruit
the candidate. Currently, this process is done manually.
Resolution
MS Dynamics AX recruitment functionality enables you in creating the vacancy, registering of the
applicants, communicating and subsequently hiring the selected applicant and creating as an employee
in the system.
Creating the Vacancy:
Creation of Vacancy would be handled by Recruitment projects functionality in AX. For each recruitment
project, you can set up information, such as the job that you are recruiting for, the name of the recruiter,
number of positions, in which the job is located.
When an applicant is hired, he would be linked with the position, and the open position would be
occupied.
In AX this process would be handled through Recruitment Project and then by assign the Hiring manager
to it. Once project has been created business has option to start the project and publish to internal or
external portal. Applicant then applies to the job based on the skills matched.
Visualization
Fig 4.
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An applicant is a person who applies for a job in the organization. RUJ shortlists the candidate based on
the skills matched and then based on shortlisted candidates, further recruitment process takes place.
Currently, RUJ processes this business function manually or through Excel sheets, which takes lots of
effort & time. RUJ needs an integrated system where an applicant can be shortlisted, and its status can
be maintained for the same.
Resolution
You can maintain interview dates and times, references, competencies, and personal information for
applicants. Additionally, you can update the status of the applicants’ applications for employment and
create letters or email messages to communicate with the applicants. Applicant can apply the vacancy
under the Recruitment Project.
You can record information from employment applications that are received for the vacancy.
Business needs some additional features in Application routing form such as shortlisted for interview
fields, applicant shortlisted date etc.
Visualization
Part 1 -
Fig 5.
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Part 2 -
Fig 6.
Interview process
Current Process
Once shortlisted on the basis of skills matched, interview needs to be rescheduled and RUJ takes multiples
rounds of interviews before further processing the candidature of the applicant. RUJ maintains all the
interview rounds & feedbacks against interview in excel. Based on interview rounds, interview feedback
form is filled up by the interviewer. RUJ takes following interview rounds: -
- Written test
- Pre-functional round
- Technical scrutiny
- Final round interviews
As of now RUJ needs this functionality in AX where applicant interview rounds can be maintained and
tracked in the system. System should also maintain the status of applicant interview. RUJ also needs an
option to maintain the interview feedback in the system against each interview round so as to track the
history of selection or rejection reasons of the applicants. The interviewer should be able to fill up the
feedback in AX itself.
Pre-requisites
Resolution
This feature can be achieved by standard process where system has provision to schedule applicant’s
interviews. We need to add some additional feature which can be fulfilled by customisation, such as
interview feedback form, interview status, scheduled for next round, interview round master forms need
to be created with some validations. Business also need a field on final round of interview feedback form
named “Recommended for Hire”.
Hiring Applicants
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When you hire an applicant, the applicant’s record has a status of Employed, a new worker record
would be created in the system. On worker profile under employment business has option to define
employee Probation period.
Visualization
Fig 7.
Offer letter
Current process
In RUJ, once applicant is shortlisted, salary discussion takes place between the applicant & HR team where
salary negotiations takes place. RUJ maintains the salary calculation against the salary in excel with their
predefined components such as HRA, Basic salary, conveyance allowance, bonus, special allowance etc,
all the components are maintained in excel sheet.
RUJ needs an option to generate applicant offer letter where salary negotiations take place. Also needs a
provision to revise the offer letter, revoke offer letter. On successful discussion on offer letter, it should
go to stakeholder for final review and approval. RUJ needs an option where salary components can be
defined based on salary offered to candidate.
Resolution
This feature is not available in current standard process. We need to achieve this by customization where
business will be able to generate the applicant offer letter.
Joining process
Current Process
Currently, RUJ & SRM creates a separate file for the applicant where all related documents are kept,
detailing the education, job experience, interview feedbacks, etc. This information is useful at the time
of hiring/joining of the candidate.
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Fig 8.
Currently, at the time of joining, the employee gets the PIF form where all necessary details are filled by
the employee, based on this information a record file is created by HR team where the personal
information of the employee is maintained.
Pre-Requisites
Needs master data for employee as per template shared, based on more requirement additional more
template will be shared.
Resolution
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Business as an expectation needs a provision where all personal information will be filled by applicant
itself at the time of registration and same information can be stored in Ax with relevant documents.
Visualization
Screen 1
Fig 9
Screen 2
Fig 10
Business has option to setup all the relevant data against each employee as standard gives features to
migrate the employee data.
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When transfer takes place, a position is occupied by an officer by vacating another position. Currently,
RUJ Transfer process takes place manually on paper, there is no provision in system where transfer takes
place automatically. Business sets up internal meeting with department & employee for further process.
Employee consent is also taken at that time.
RUJ needs an option in AX to automate the transfer process. Finalization of ‘Joining Dates’ should be
registered after approval of Transfer Order which is issued to the employee. There is some additional
customization which needs to be added for running the smooth transfer process like financial dimension
needs to be added.
Resolution
In AX, there is a standard process where employee transfer process take place. Business has an option to
transfer the employee either through recruitment project process or manually in the system. The
additional requirements needs customization.
Visualization
Screen 1
Fig 11
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Screen 2
Fig 12
Screen 3
Fig 13
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In RUJ, absconding is defined as where an employee is continuously absent for 7 days without intimating
their Line manager.
Pre-requisite
Resolution
In AX, currently there is no option to terminate the employee if he/she absconds for n numbers of days
without intimating to their line manager, which will need customization. Business needs to define the
reason code as ‘Absconding’ to terminate the employee. Currently, RUJ needs following as an option in
system where if -:
Employee stops coming to the organization and there is no call/no show by the employee
for 7 days.
Call/Notice is sent to the employee.
In case if not confirmed by the employee, the employee is announced “Absconding”, after
7 days from the start of absence.
After 7 days of being declared as absconding, a legal notice for return of assets and dues
clearance will be sent to the employee.
If the employee does not return within 7 days from the date of being declared as
‘Absconding’’, then he will be separated with reason as ‘Terminated’ due to absconding.
If the employee returns within 7 days from the date of being declared as Absconding/
returns after more than 7 days with a valid reason, then he will be reinstated in the
organization.
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Visualization
Screen 1
(A) Resignation –
Current Process
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Currently, in RUJ resignation has been send through ‘Email’ or on ‘Paper’. Discussion between
HR & employee takes place. Once resignation is approved employee needs to served the notice
period but based on mutual understanding the notice period can be waived off . HR team will
intimate the payroll department about resignation and date of relieving. HR team is responsible
for smooth transaction about all clearance of NOCs dues. All these processes are maintained
manually by HR team.
Pre-requisite
Needs employee data who puts their resignation. Need 3rd party website to integrate the
employee services for resignation.
Resolution
This feature needs to be customized in standard solution. Currently RUJ needs automation in Exit
process than can be handled in AX independently. An employee can submit their resignation
through ESS or though 3rd party ESS solution. Once resignation is submitted by the employee,
notification shall be sent to his reporting manager. Thereafter, once resignation is approved by
his manager, system should automatically trigger the related department NOC in the system
along with Exit interview form. This feature will ensure smooth transaction of exit process as well
as effective tracking in system.
(B) Termination –
Current process
In RUJ, in case of serious misconduct – e.g. sexual harassment, integrity issue, disciplinary action,
employee absconding, the management may decide to terminate the employee from the
organization. This is a joint decision of the Divisional Head/HOD & HR. In this HR has right to
terminate the ‘Employee’ and his salary will be stopped immediately after notification to payroll
team.
Pre-Requisites
Needs employee Data who has been terminated from the services.
Resolution
Currently this feature is already working in standard AX. RUJ needs an option in AX, where HR
team can terminate the worker by entering a valid reason. Once termination take place a
notification will be sent to his immediate Reporting manager along with the Department Head.
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Visualization
Fig 15
(C) Death –
Current Process
In this case information is received by HR from concern department or by any family members.
HR team will assign the member from concern department for assets recovery & to payroll team
for full and final salary disbursement. If insurance or any other perk is applicable for the
employee that will be payable.
Pre-requisites
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RUJ wants a smooth transaction for employee in case of death of the employee where all the
formalities can be done easily to facilitate the smooth process for employee.
(D) Retirement-
Current Process
This is a process when an employee completes his tenure in the organization. During this process
HR team starts completing all the formalities for the employee, gives intimation to Payroll team
for all the perks that has be given to employee such as Gratuity, pension etc.
Pre-Requisites
Need Employees Data
Resolution
As of now this feature needs to be customized in AX. RUJ want an option to send a prior - 15-20
days before retirement to HR team, so that all formalities can be completed within the stipulated
period of time.
This Process starts when an employee’s resignation, termination, death or retirement has been
accepted. Under this process HR team will complete all the formalities such as exit interview &
Exit NOCs. When these formalities are completed, the Full and Final will be processed by payroll
team. As of now exit formalities are done on Paper which is a manual activity. Employee needs to
moves from one department to another for getting the clearance of NOCs. This take lot of time
completing the process.
Pre-Requisites
Needs Employee data who comes under Exit NOCs & exit interview process.
Resolution
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This process needs to be customized in AX. RUJ wants an option in system where exit interview &
Exit NOCs of departments can be managed. Business should have an overview of all the employees
whose NOC is triggered for Exit formalities. This feature will also help the concerned department
team as well as the employee to check the current status of NOCs clearance. Once employee gets
the clearance from all the Department’s, HR will send an intimation to Payroll department for the
full and final process.
3.5.1 EXIT NOCs – As of now business is having 5 NOC types with the following hierarchy: -
Own Department
Admin department NOC will get clearance
HR department based on mentioned
IT department heirchary
Accounts/Payroll department
3.5.2 EXIT Interview – A set of predefined question will be under the ‘Exit interview form’ which
will be filled by Employee through ESS.
3.5.3 Comptencies
Current Process
In RUJ at the time of recruiting the candidate, there are various skills which is maintained under
competencies. In recruitment and selection, the use of behavioral interviewing and testing where
appropriate can be applies to screen job candidates based on whether they posses the key
necessary job competency profile.
- Education
- Skills
- Professional Experience
- Courses
- Certificates
- Project Experience
- Test
- Position of trust .
Pre-Requisites
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Resolution
As of now Microsoft dynamics ax 2012 gives a provision where employees Comptencies are
maintained such as Education, professional Experience, skills set, certificates, project experience
course. On workers we have a tab called “competencies” under which we can maintain the
competencies for individual employees.
Visualizations
Screen 1
Screen 2
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Education -: Here business can enter all the educational qualification for Employee/Applicant
Screen 3-
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Screen 4-
experience.
Screen 5-
Courses-: Under this all Course which worker/Applicant opt can be mainted here.
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Following is the RUJ & SRM Mechanics organization personnel in recruitment Department.
Wants to publish the Jobs in portal (for both for internal & external
4 FRD-RUJ-REC-004
candidates) and with Recruitment agencies or social networking sites.
5 FRD-RUJ-REC-005 Wants to know the project start date & end with its ‘Status’.
Business wants that an applicant can apply for the job through the career
7 FRD-RUJ-REC-007
portal.
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Once, final round is over business wants salary negotiation and Offer
10 FRD-RUJ-REC-010
letter.
Should have provision for the extension of the Offer letter, revoking of the
11 FRD-RUJ-REC-011 offer letter, acceptance/rejection of the offer letter on behalf of the
‘Applicant’.
Once offer letter is approved, business will hire the applicant and same can
12 FRD-RUJ-REC-012
be Intimated to the concerned departmental head about his joining.
Business need an option where they can define the joining formalities
before hiring the candidates which includes: -
- The Joining Kit includes the following:
15 FRD-RUJ-REC-015 RUJ wants exit provision where employee has option to resign.
RUJ wants an option where they can terminate the employee if found
16 FRD-RUJ-REC-016
guilty or on misconduct.
RUJ wants exit interview option where a set of questions are predefined
19 FRD-RUJ-REC-019
that needs to be filled by employee through ESS portal.
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For smooth F&F settlement business user needs options where NOC
20 FRD- RUJ-REC-020 against each departments of employee can be completed & tracked
accordingly.
RUJ needs manpower budget form depending on Fiscal year Plan in which
21 FRD-RUJ-REC-021 count will be shown against each department what are manpower that is
required & and currently how much is the open position.
RUJ need an option on ESS portal where employee can apply their leaves
22 FRD-RUJ-REC-022
and same can be approved by their respective reporting managers.
23 FRD-RUJ-REC-023 System should tell the interview feedback against each round of interview
25 FRD-RUJ-REC-025 System should generate and alert Notification against each process.
-Termination process
-Death Process
- Retire process
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Report
Coverage
Actions Futures
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Organisation -: - Departments
- positions by department
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4 Appraisal Process
4.2 PRE-REQUISITES
Needs a list of employees which will came under appraisal process. Needs to define discussion
type, list of set of questions data needed.
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4.3 RESOLUTION
OVERVIEW
MS Dynamics AX HR's Employee Reviews modules allow you to schedule and record the results of
performance reviews of your employees.
You begin by defining the specific Goals for the employees, each supervisor may schedule a review, and
then enter the results in the system.
The supervisor and the HR department uses the schedule to plan the reviews.
PROCESS REVIEW
Every employee’s Annual performance Assessment Report has to be maintained.
The appraisal process will start with the employee’s self-evaluation, followed by the reporting
officer/supervisor evaluation and finally the reviewing officer (an officer next superior to the reporting
officer) will review the form and provide his/her remarks on the evaluation.
As of now in standard we have option to perform the appraisal process, but there will be some add on
customisation which will be required so that appraisal process runs smoothly for the business. Currently,
RUJ wants to run the appraisal process through AX, where team has an option to define appraisal year for
which appraisal takes place. Business needs an option to define the rating type & percentage. System
should also maintain the versions if management changes the appraisal rating percent. Business needs a
functionality where management can easily setup the appraisal meetings where various discussion can
take place. System should have an option where the user can map the employees who are eligible for
appraisal. RUJ also want to send and invitation to employee’s prior to meetings, to give information such
as date, time, discussion type & concerned person. RUJ wants to define rating type with percentage in
discussion form so that his manager can fill the ratings for the individual employee after the meeting. RUJ
also want a provision where final discussion between management, supervisors & HR team takes place,
basis on this final rating type will be decide for appraisal, as of now this feature can be achieved by doing
the customization.
VISUALIZATIONS
SCREEN 1
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Fig 16
Fig 17.
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Fig 18
4.4 REQUIREMENTS
36 FRD-RUJ-HR-009 System should process the appraisal cycle of their employees yearly
RUJ needs an option where management discussion takes place once discussion
37 FRD-RUJ-HR-010
between employee & supervisors is over.
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On management discussion form Add new field final Rating type which will
38 FRD-RUJ-HR-011
given basis on final discussion between higher management.
40 FRD-RUJ-HR-013 Wants to map the employee who are eligible for Appraisal Cycle
41 FRD-RUJ-HR-014 Needs reports from the system when final rating is shared by the manager.
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5 Leave management
5.1 Current process
Currently, there is no option for RUJ employee to apply leaves in system directly. As of now if any
employee needs to take a leave or apply for a leave in advance he needs to apply leave either by
sending email to their immediate manager followed HR or manually fill in the leave details on paper and
get it approved by his manager. This take lot of time of the employee to get his leave approved by their
manager. Also, employee needs to move from one office to another as per availability of their manager.
Currently RUJ & SRM has 8 types of leaves under their management, which employees can apply as per
their need.
LEAVES TYPE
4 Maternity Leave
5 Compensatory Leave
7 Half Day
8 Quarter Leave
5.2 PRE-REQUISITES
Data For leaves types & validations on leaves, ESS 3rd party website to link AX.
5.3 RESOLUTION
As of now in standard process there is only a master form to define the leave types. There is no
such standard options where leaves with different types and their parameters can be defined.
This feature needs to be customised where business will get an option to define leave master with
the set of rules. Business will also able to attach the leave type to their respective workers at the
time of joining the organisation. RUJ & SRM also want a mechanism that employee should able to
apply the leaves through ESS services. Business also want a feature where the employee should
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able to view their remaining leave balance. Once leave is applied as a process it should go to the
reporting manager for further approval.
5.4 REQUIREMENTS
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Report
Coverage
Actions Futures
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6 TIME MANAGEMENT
6.1 Current Process
Currently, RUJ & SRM uses Cosec Machine to record Attendance and time. To distinguish between
flexibility in attendance and the need for attending office in time. So, the company expects you to
attend office in time as per office hours fixed. For this Biometric needs to be integrated with Microsoft
Dynamics AX. The following items will be configured in AX to address the requirements of the processes
Attendance recording
Public Holiday Calendar
Absence Types
Lunch Time
Attendance recording - The process starts with punching finger impression of employee in the
Attendance machine and at the end of his working hours employee on second time as outgoing will
punch and the day is marked as present for that employee, also records number of working hours. At
the month end, the days are finalized on the basis of these attendance marks along with their working
hours. After the days are finalized, the data is being transferred to HR.
Public Holiday calendar- As of now there is one Holiday Calendar which is applicable in RUJ & SRM
Mechanics. The holiday calendar is finalized by HR and to be approved by the statutory authorities or by
higher management. The holiday calendar is from 1st April to 31 march. Every year RUJ & SRM amends
the public holiday calendar.
Absence Type - The absence types represent the reasons for the employee absences. These are the codes
against which employees will register absences. At RUJ & SRM Mechanics, absence types will be created
for all employee’s groups. Some of the absence type are as: -
- Planned holiday
- Illness
- Late coming
- Biometric issue
- Sick leave
- Planned leave
- Flexi Leave
- Vacation
- Holiday
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Lunch Time – Currently, in RUJ & SRM at lunch time employee has to punch the finger impression at the
time for the lunch & also punch impression second time when back from the lunch. RUJ used to
maintain the lunch time for every employee, as this data help the HR & payroll team at the time of
salary disbursements.
6.2 RESOLUTION
Integration needs to be done from Cosec Machine by which data will be captured in the system. Current
system has feature of Sign in & sing out which will help the business to maintain the employee
attendance. We need to setup the parameters rules along with customization so that we will be able to
capture the lunch time as well. Currently, RUJ needs to capture employee daily attendance with total
working hours along with overtime.
VISUALIZATION
FIG 19
In standard we have option to create employee attance with their daily work plan.
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6 .3 REQUIREMENTS
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Benefits:
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Customer Signature
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Date
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