Michael C.

Arcangel

3-E Matulungin St. Brgy. Central, Diliman Quezon City

09950824284
mca.aap@gmail.com

Solutions Sales Manager for one of the world leaders in UCaaS and Collaboration Solutions. In
partnership with various technology leaders, I take an agnostic approach in selling based on
customer’s requirements and providing the best fit leading to positive business outcomes. I have
extensive experience in sales and communication skills training with global organizations.

Core Strengths and Competencies

 Excellent Communication, Analytical and Problem Solving Skills

 Solution Sales Strategy and Execution
 Content Design and Delivery
 Training and Development
 Ability to craft “out of the box” solutions
 Cisco, Microsoft, Adobe, BlueJeans and other collaboration technologies
 Enterprise webcasts and webinars

Professional Experience

Solution Sales Manager - SEA

West Unified Communications (January 2018-Present)

 Provides B2B collaboration consultation primarily to enterprise level organizations

 Plans and implements solution sales strategy for the APAC Sales Team
 Develops complex RFP’s and RFQ’s for Enterprise customers
 Closed won enterprise deals with milestones like Maybank, Malaysia’s largest bank
 Maintains close relationships and hold regular strategic meetings with our partners and
distributors
 Ensures all proposals are commercially validated ensuring deals are profitable
Solution Sales Engineer – APAC Mid-Markets
West Unified Communications (October 2017-December 2018)

 Ensured our customer’s business and requirements are understood in order for us to
effectively provide value and solutions
 Conducted team meetings together with the Asia Pacific Head Mid-Market Sales ensuring
targets and pipeline mix are achieved
 Interviewed candidates for the Sales Team and provided my assessment and recommendations
 Developed complex RFP’s and tenders with regional or global deployments
 Regional Sales Award Winner (2018)

Customer Success Trainer

West Unified Communications (October 2015-October 2017)

 Developed customer trainings and presentations ensuring content is tailored to match the
customer’s desired business outcomes
 Conducted face to face as well as remote training using a variety of collaboration technologies
to our customers
 Ensured client enablement and tracked end-user adoption
 Trained the Sales Team and keep them up to date with to our product portfolio
 Consistently achieved high satisfaction ratings and positive customer feedback resulting in
increased business and opportunities

Training Consultant
Edulynx Corporation (January 2015 – October 2015)

 Conducted the Service Management program training in partnership with IBPAP as part of the
initiative of the commission of higher education to prepare and enable upcoming graduates for
the BPO industry
 Provided Contact Center training
 Developed training modules and presentations

Marketing Officer
Automobile Association Philippines (March 2013 – December 2015)

 Conceptualized and implemented direct and indirect marketing campaigns and strategies
 Increased revenue of the AAP magazine and the AAP tower by creating partnerships with
automobile companies and related businesses
 Created and presented marketing plans, research, business case proposals for the review of
the Company President and the General Manager
 Organized Goodyear and AAP collaborations including product launches and commercials
Training Specialist
Edulynx Corporation (May 2011 – February 2013)

 Conducted Finishing Course for Contact Center Employees (NC II) as well as other enablement
courses
 Training design and content creation
 Increased trainee’s competencies in communication skills and prepared them for integration
for the BPO workforce
 Conducted various trainings and seminars on personality development, communication skills
and other specific courses

Business Development Representative: Information Professionals Incorporated (April 2009 –

February 2011)

 IT Solutions Consultant involved in identifying and providing technology solutions that includes
on premise and cloud-based technology solutions
 Provided staffing/manpower consultation and support to our customers
 Best in presentation award for a conceptual technology proposal

Education

Bachelor of Science Major in Psychology (Graduated March 2007)

Dominican College, San Juan, Metro Manila

 Psychology Society President

 Team Captain - Inter-Collegiate Quiz Bowl 2006