Alexander Luciano New York, NY

Computer Technology Specialist alexander7luciano@gmail.com

Home Health Care Professional 646 – 262 – 8711

EXPERIENCE I’ M ALL ABOUT

Breaking computers. Fixing them.

HOME HEALTH CARE AGENCIES
Then breaking them again. Then
P a r t n e r s i n C a r e , i n c August 2018 - January 2019 fixing again but slowly the final
A c c e n t C a r e , i n c January 2019 - Present time. Practicing my deep voice
Elara Caring, inc June 2019 - Present over the phone. Eating a week's
Home Health Care Professional August 2018 - Present worth of groceries in two days.
Appeasing to AIs for when they
Responsibilities as a Home Health Care Professional include providing health care services in
patient residences, performing household management and administration, assisting in take over mankind in 2045.
transportation of patients to medical facilities, overseeing the intake of medications, monitoring and
documentation of medical changes, conditions, statuses of the patient, as well as providing CERTIFICATIONS
emotional, mental, and physical support.
CompTIA A+
COMPUTER OVERHAULS
Front Helpdesk Specialist
CompTIA Network+
May 2017 - August 2017 CompTIA Server+
Computer Overhauls is a small business that buys and resells electronics from customers within the CompTIA Security+
city of New York. I was assigned to the front desk to greet and assist the customers that walked in. I MOS Core
was trained and tasked with analyzing the item value worth of all kinds of electronics to negotiate a MTA Windows OS
buying price. I worked with a wide array of applications such as G-Mail, Zendesk, Slack, and
MTA Security Fundamentals
QuickBooks. My other responsibilities also involved replying to customer e-mail inquiries, making
inbound/outbound calls, handling office supply coordination over eBay, and inventory management. MTA Networking Fundamentals

DIGITAL STORM
Senior Remote Technical Support Specialist
TO O L K I T
June 2016 - March 2017

Digital Storm is a boutique computer manufacturer based out of California, specializing in building
custom desktop PCs and workstations for consmers and corporations. Dropbox; Zendesk; Slack; Google
As the Technical Support Specialist, my responsibilities quickly expanded to handle a wider array of Docs, Drive, Gmail, Calender;
roles. I handled sales, customer retention, and assisted in coaching new remote employees. My Microsoft Office VMware
primary duties involved receiving inbound/outbound calls and replying to e-mails from customers all
Workstation Player; Oracle VM
around the world to provide technical support for the company’s computer products. I utilized
applications such as Skype, a custom support ticket management system and G-Mail/company e-mail. VirtualBox; TeamViewer; LogMeIn
Remote software such as TeamViewer and LogMeIn was also used to provide support to clients. Remote; Anti-Virus/Malware Utilities
(ESET, McAfee, Norton,
SUNY NORTH BRONX CAREER COUNSELING & OUTREACH
Malwarebytes); Browsers (Firefox,
CENTER
Chrome, Opera, IE, Edge, Safari);
Intern / Technical Support
June 2012 - May 2014 QuickBooks (basic); My kickass brain;
The SUNY North Bronx Career Counseling & Outreach Center is a community center focused on
academic, career, and employability courses. I was responsible for maintaining 50+ SUNY
sponsored laptops and desktop PCs, ensuring they were up-to-date and not exploding. Additionally, I EDUCATION
assisted instructors on teaching members on how to use the Microsoft Office Suite in preparation for
Microsoft’s MOS Core/Expert certifications. Lehman College
Bronx, NY
Bachelor of Science in Computer
PROJECTS
Information Systems Major
XEONT ECH SERVIC ES
Sole Proprietor The City College of New York
January 2018 - May 2018
New York, NY
XeonTech Services was an attempt initiate a sole proprietorship; providing services that would allow Computer Science Focused Studies
clientele from all over NYC to hire me, online, for my technical services, primarily focused on computer
technology. The framework of this service business was built upon Shopify’s eCommerce platform.
Super smart! ;)

Updated October 2nd,

2019