The future of standardised quality management in tourism: evidence

from the Spanish tourist sector

For various reasons, I believe that standardization of quality management in

tourism will increase in coming years because of the continuous advancements
that arises which lead businesses in tourism industry to adopt quality approaches
in able for them to have their competitive advantage. (Casadesus, Marimon, &
Alonso, 2008) Implementation of quality management service in tourism
motivated most of the organisations by both internal and external factors
(Casedesus & Heras, 2005; Shannon, Robson, & Sale, 2001). As an example, Spain
as the first country in the world to define specific quality standards, Spanish Tourist
Quality Trademark known as “Q”, was executed in different tourism sectors in
Spain and had shown improvement in their internal processes, image of their
business and so with their financial results. Therefore, the results acquired although
was specifically conducted at Spain, indicates that developments in other
countries in the future will also be obtained for as long as there are the similar
standards acknowledged. As technology continues to evolve, different quality
practices will also develop and progress in the future.

References
Casadesus, M., Marimon, F., & Alonso, M. (2008) The future of standardized quality
management in tourism: evidence from the Spanish tourist sector. The Service Industries
Journal, (2458-2459).
 Quality management systems in tourism companies:

the case of travel agencies in Egypt

Quality Service by its definition, should be able to provide the customer’s needs
and expectations and as well as maintain excellence. As competitions are
inevitable in business industry, each organisations much be consistent not only in
improving the quality of their products and/or services, but also in enhancing the
performance of their employees to ensure customer’s satisfaction and retention
that will also result to increased competitive advantage (Williams and Buswell,
2003; Enright and Newton, 2005). According to World Tourism Organization,
UNWTO (2005) tourism companies should therefore, invest in quality systems.
Improvements in level and trends, customer satisfaction, return business,
employee satisfaction, partner appreciation and cooperation are all contributing
in measuring the excellence of a tourism business. With that said, I believe that it
is progressively significant for enterprises specifically in tourism industry, to look for
ways not only in terms of being in the top, but also to be the pioneers in an ever
progressively competitive tourism business.

References
Eraqi, M.I. (2008). Quality management systems in tourism companies: the case of travel
agencies in Egypt. Int. J. Business Excellence, Vol. 1, No. 3.
UNWTO, World Tourism Organization (2005) ‘Regional seminar on quality management in
tourism’, Final Report, Cairo, Egypt.