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• A1-1112 : The main motor was not working during the print-job.
• A1-1113 : The main motor is working normally but machine recognizes its status as
"Stopped."
Recommended action
1. Turn the machine off. Check to see if there are any obstacles or paper in the
paper path.
4. If the connection is OK, turn the machine on. Enter the SVC mode, and then
select the main motor test.
• If the checked result are normal, replace the main (feed/fuser) motor
(JC31-00144B) with a new one.
• If the checked results are abnormal, check the following:
• If 24V power is not being generated, replace the SMPS PCA (JC44-
00092C (220V) / JC44-00091C (110V)) with a new one.
• Check the pin No 8. If the value is abnormal, replace the main PCA. If
the value is normal, replace the cable with a new one..
5. If the main motor working is normally, remove the fuser unit. Check to see if the
fuser unit has any issues. Replace the fuser unit (JC91-01177A (220V) / JC91-
01176A (110V)) with a new one.
A1-2112 / A1-2113
Description
Motor Failure: #A1-1112: Turn off and then on, call for service if the problem persists
Motor Failure: #A1-1113: Turn off and then on, call for service if the problem persists
The OPC/Deve motor operation is not working normally.
• A1-2113 : The OPC/Deve motor is working normally but machine recognizes its
status as "Stopped."
Recommended action
1. Turn the machine off. Check to see if there are any obstacles or paper around
in the paper path.
4. If the connection is OK, turn the machine on. Enter the SVC mode, and then
select the OPC/Deve motor test.
• If the checked results are normal, replace the OPC/Deve motor (JC31-
00075C) with and new one.
• If 24V power is not being generated, replace the SMPS PCA (JC44-
00092C (220V) / JC44-00091C (110V)) with a new one.
5. If the OPC/Deve motor operation is normal, remove the imaging unit. Check to
see if the imaging unit is working normally. Replace the imaging unit with a new
one.
A1-5110
Description
Motor Failure: #A1-5110: Turn off and then on, call for service if the problem persists
The supply motor operation is not working normally.
Recommended action
3. Check to see if the DC motor (toner supply motor) connector to the main drive
unit is connected correctly.
4. If the connection is OK, turn the machine on. Enter the SVC mode, and then
select the DC motor test.
• If 24V power is not being generated, replace the SMPS PCA (JC44-
00092C (220V) / JC44-00091C (110V)) with a new one.
• If the value on the main PCA is abnormal, replace the main PCA with a
new one. If the value is normal, replace the cable with a new one.
A2-1210 / A2-2110 / A2-2410 / A2-2610
Description
Fan Failure: #A2-xxxx: Turn off and then on, call for service if the problem persists
The SMPS, fuser, LSU or Deve fan is not working normally.
• Measure the 24V power on the SMPS PCA. If the SMPS PCA (JC44-
00092C (220V) / JC44-00091C (110V)) is not working normally, replace
the SMPS PCA with a new one.
• If the SMPS PCA is working normally, replace the main PCA (JC92-
02722A) with a new one.
NOTE:
Install the MSOK to the new main PCA.
5. If the fan is working normally but the error persists, check the following:
• If the lock signal is 0V continually, check the cable. If the cable is OK,
replace the main PCA with a new one.
NOTE:
Install the MSOK to the new main PCA.
• If the signal value is different from the table above, replace the
corresponding fan with a new one.
A3-3212
Description
Sensor Failure: #A3-3212: Turn off and then on, call for service if the problem persists
The inner temperature sensor is not working normally.
Recommended action
1. Enter the SVC mode, and then execute sensor test to check if its working
normally.
If the value is not in the range of 47.5KΩ ~ 52.5KΩ (@ 25 ℃), replace the inner
temp sensor (1404-001417) with a new one.
3. If the sensor is working normally, replace the main PCA (JC92-02722A) with a
new one.
NOTE:
Install the MSOK to the new main PCA.
A3-3312 / A3-3320
Description
Sensor Failure: #A3-3312: Turn off and then on, call for service if the problem persists
The room temperature is not suitable for this set use, please adjust room temperature
The outer temperature/humidity sensor is not working normally.
Recommended action
1. Enter the SVC mode, and then execute sensor test to check if its working
normally.
Diagnostics > Engine Diagnostics > Engine Test Routines > Outer
Temperature
If the value is not in the range of 47.5KΩ ~ 52.5KΩ (@ 25 ℃), replace the outer
temperature/humidity sensor (JC32-00005A) with a new one.
3. If the cables and sensor are working normally, replace the main PCA (JC92-
02722A) with a new one.
NOTE:
Install the MSOK to the new main PCA.
A4-1110
Description
Lamp Failure: #A4-1110: Open the door, then close it. Call for service if the problem
persists
The erase Lamp does not turn on.
Recommended action
1. Enter the SVC mode, and then execute the erase lamp test.
Diagnostics > Engine Diagnostics > Engine Test Routines > Erase Lamp
2. If the erase lamp does not turn on, replace it (JC92-02373A) with a new one.
C1-1110 / C1-111A
Description
Prepare new toner cartridge
Shake toner cartridge and then install, replace toner cartridge if the problem persists
The toner cartridge is almost empty.
Recommended action
3. Lightly shake the toner cartridge five or six times to distribute the toner evenly
inside the cartridge.
Lightly shake the cartridge five or six times to distribute the toner evenly inside
the cartridge. Reinstall the toner cartridge.
• Check to see if the toner supply shutter between the toner cartridge and the
imaging unit is working normally.
6. Replace the toner cartridge with a new one. Print out the demo page t make
sure machine is working normally.
7. Check the toner supply motor is working normally:
C1-1411
Description
Toner cartridge is not installed. Install the cartridge.
The toner cartridge is not installed correctly.
Recommended action
3. If the toner cartridge is installed, remove it. Check to see if the modular jack is
contaminated or damaged.
4. Clean the modular jack with a soft, lint-free cloth or replace the toner cartridge.
5. If the modular jack is OK, check the CN22 cable connection on the main PCA.
2. Check to see if the label information on the toner cartridge matches with the
machine’s label.
3. If the toner cartridge label information is different from the machine, or if the
toner cartridge is not a genuine Samsung cartridge, replace it with a genuine
Samsung toner cartridge.
C1-1712
Description
Toner Cartridge Failure: #C1-1712: Call for service
The data on the CRUM was not detected. / The CRUM is defective.
Recommended action
1. Open the front door. Check to see if the toner cartridge is installed.
3. If the error persists, check to see if the toner cartridge modular jack is
contaminated or damaged.
3. If the imaging unit is installed, remove it. Check to see if the modular jack is
contaminated or damaged.
4. Clean the modular jack with a soft, lint-free cloth or replace the imaging unit
with a new one.
5. If modular jack is OK, check the CN22 cable connection on the main PCA.
4. If the error persists, replace the imaging unit with new one.
C3-1712
Description
Imaging unit Failure: #C3-1712. Call for service
The data on the CRUM was not detected.
Recommended action
2. Remove the imaging unit check to see if the modular jack is contaminated or
damaged.
1. Remove the paper jam. If the error persists, check the following:
4. Check to see if the empty/ pickup/ regi-act sensors for Tray 2 are working
normally.
5. Check the connection between the motor/clutch and the SCF PCA. Reconnect
the cable.
6. Check to see if the AS-spring_ES is damaged or assembled correctly.
8. If the error persists after checking steps 1-7, replace the SCF PCA (JC92-
02754A) with a new one.
9. If the error persists, replace the drop connector cable with a new one.
H1-1222
Description
Tray 2 cassette is pulled out. Insert it properly
Tray 2 is open or the cassette detection sensor connector is not connected or damaged.
Recommended action
5. If the error persists, replace the SCF PCA (JC92-02754A) with a new one.
H1-1230 / H1-1240
Description
Input System Failure: #H1-1230: Check Tray 2 connection
Tray 2 is not installed. Install the tray
A communication error occurred between Tray 2 and the main machine.
Recommended action
3. If the drawer connector is damaged, replace the connector with a new one.
6. If the error persists, replace the lift-motor (JC81-08705A) with a new one.
H1-1310 / H1-1311 / H1-1312 / H1-1313
Description
Paper jam in Tray 3
A paper jam has occurred in Tray 3.
Recommended action
1. Remove the paper jam. If the error persists, check the following:
4. Check to see if the empty/ pickup/ regi-act sensor for Tray 3 is working
normally.
5. Check the connection between the motor/clutch and the SCF PCA. Reconnect
the cable.
9. If the error persists, replace the drop connector cable with a new one.
H1-1322
Description
Tray 3 cassette is pulled out. Insert it properly
Tray 3 is open or the cassette detection sensor connector is not connected or damaged.
Recommended action
5. If the error persists, replace the SCF PCA (JC92-02754A) with a new one.
H1-1330 / H1-1340
Description
Input System Failure: #H1-1330: Check Tray 3 connection
Tray 3 is not installed. Install the tray
A communication error occurred between the Tray 3 and the main machine.
Recommended action
1. Turn the machine off.
3. If the drawer connector is damaged, replace the connector with a new one.
4. If the error persists, replace the SCF main PCA (JC92-02754A) with a new one.
H1-1351 / H1-1352 / H1-1354
Description
Paper is low in Tray 3, load paper
Paper is empty in tray 3, load paper
The paper in the Tray 3 is less than 10% of the machines specification. / The photo
sensor is not working normally.
Recommended action
6. If the error persists, replace the lift-motor (JC81-08705A) with a new one.
H1-1410 / H1-1411 / H1-1412 / H1-1413
Description
Paper jam in Tray 4
A paper jam has occurred in Tray 4.
Recommended action
1. Remove the paper jam. If the error persists, check the following:
5. Check the connection between the motor/clutch and the SCF PCA. Reconnect
the cable.
8. If the error persists after checking steps. 1-7, replace the SCF PCA (JC92-
02754A) with a new one.
9. If the problem persists, replace the drop connector cable with a new one.
H1-1422
Description
Tray 4 cassette is pulled out. Insert it properly
Tray 4 is open or the cassette detection sensor connector is not connected or damaged.
Recommended action
3. If the drawer connector is damaged, replace the connector with a new one.
6. If the error persists, replace the lift-motor (JC81-08705A) with a new one.
M1-1110
Description
Paper jam in Tray 1
A paper jam has occurred in Tray 1.
Recommended action
1. Remove Tray 1. Remove the paper jam. And reinstall the tray.
3. Check to see if paper is loaded into the tray. If not, load paper into Tray 1.
5. Check to see if the cassette lifting is working normally. If not, check the feed
drive unit (JC93-00350A).
6. Check to see if the main (feed/fuser) motor connector is connected correctly.
7. If the connection is OK, enter the SVC mode, and then select the main
(feed/fuser) motor test.
a. If the main (feed/fuser) motor is not working normally, check the following:
• If the checked results are normal, replace the main (feed/fuser) motor
(JC31-00144B) with a new one.
• If 24V power is not being generated, replace the SMPS PCA (JC44-
00092C (220V) / JC44-00091C (110V)).
• If the control signal is abnormal, replace the main PCA (JC92-
02722A) with a new one.
NOTE:
Install the MSOK to the new main PCA.
• Check the Pin No 8. If the value is abnormal, replace the main PCA
with a new one. If the value is normal, replace the cable with a new
one.
M1-1610
Description
Paper jam in MP tray
A paper jam has occurred in MP tray.
Recommended action
3. Check to see if the paper is loaded in the MP tray. If not, load paper into the MP
tray.
7. If the connection is OK, enter the SVC mode, and then select the main
(feed/fuser) motor test.
a. If the main (feed/fuser) motor is not working normally, check the following:
• If the checked results are normal, replace the main (feed/fuser) motor
(JC31-00144B) with a new one.
• If 24V power is not being generated, replace the SMPS PCA (JC44-
00092C (220V) / JC44-00091C (110V)) with a new one.
• If the control signal is abnormal, replace the main PCA (JC92-
02722A) with a new one.
NOTE:
Install the MSOK to the new main PCA.
• Check the Pin No 8. If the value is abnormal, replace the main PCA
with a new one. If the value is normal, replace the cable with a new
one.
M1-3122
Description
Tray 1 cassette is pulled out. Insert it properly
Tray 1 is not installed correctly.
Recommended action
1. Install the Tray 1. If Tray 1 is already installed, remove and reinstall it.
• If any part is defective, replace it or the feed drive unit (JC93-00350A) with a
new one.
3. Check the pick up clutch connection. If the pick up clutch (JC47-00033E) is not
working normally, replace the clutch with a new one.
1. Check to see if the paper is loaded in Tray 1. Load paper into Tray 1.
4. If the empty sensor (0604-001325) is not working normally, replace the empty
sensor with a new one.
M1-5120
Description
Paper is empty in all trays, load paper
The paper is empty in all trays.
Recommended action
1. Check to see if the paper is loaded in Tray 1 and the MP tray. Load the paper
into Tray 1 and the MP tray.
3. Check to see if the empty sensor cable is connected correctly. If the cable is
damaged, replace the cable with a new one.
4. If the empty sensor is damaged, replace the empty sensor with a new one.
M1-5612
Description
Paper is empty in all trays. Load paper
The paper is empty in the MP tray.
Recommended action
1. Check to see if the paper is loaded in the MP tray. Load the paper into the MP
tray.
4. If the MP empty sensor is damaged, replace the empty sensor with a new one.
M2-1110 / M2-1111 / M2-1210
Description
Paper jam in tray
Paper jam inside of machine
A paper jam occurred at the feed sensor.
Recommended action
5. Check the regi clutch connection. If the regi clutch (JC47-00033E) is not
working normally, replace the regi-clutch with a new one.
6. Check the pick up clutch connection. If the pickup clutch (JC47-00033E) is not
working normally, replace the pickup clutch with a new one.
1. Remove the paper jam. If the error persists, check the following:
2. Check to see if there are any obstacles or contamination in the duplex path.
3. Check to see if the exit actuator (JC66-02850A) of the fuser unit is working
normally.
4. Check to see if the exit motor is working normally and its connector is
connected correctly.
5. If the exit motor is not working normally, replace the exit motor or the exit drive
unit (JC93-00349A) with a new one.
6. Check to see if the duplex clutch is working normally and its connector is
connected correctly.
7. If the duplex clutch (JC47-00033E) is not working normally, replace the duplex
clutch.
1. Remove the paper jam. If the error persists, check the following:
2. Check to see if there are any obstacles or contamination in the duplex path.
3. Check to see if the exit actuator (JC66-02850A) in the fuser unit is working
normally.
4. Check to see if the exit motor is working normally and its connector is
connected correctly.
5. If the exit motor is not working normally, replace the exit motor or the exit drive
unit (JC93-00349A) with a new one.
6. Remove the exit drive unit. Check to see if the gear is worn or damaged. If
necessary, replace the exit drive unit with a new one.
7. Remove the fuser unit. If there are any damaged parts in the fuser unit.
Replace the damaged parts or the fuser unit (JC91-01177A (220V) / JC91-
01176A (110V)) with a new one.
M3-2130
Description
Too much paper in output bin tray, remove printed paper
There is too much paper in output bin.
Recommended action
2. If the error persists, replace the main PCA (JC92-02722A) with a new one.
NOTE:
Install the MSOK to the new main PCA.
S2-331C / S2-331D / S2-3321
Description
Calibrating... please Wait
Wait delay time for lower fixing temperature…
Supplying and mixing toner to developer unit, please wait...
These errors show the engine status.
Recommended action
Wait until the message clears on its own.
S2-4210
Description
Front door is open, close it
The front door is open.
Recommended action
4. Check the connection between the cover open sensor and the joint PCA.
Reconnect the cable. If the cable is damaged, replace the cable with a new
one.
5. Open the front door. Check to see if the message has changed while pushing
the micro switch (cover open sensor).
6. If the cover open sensor is not working normally, replace open sensor with a
new one.
S2-4310
Description
Rear door is open, close the door
The rear cover is open.
Recommended action
5. Check the connection between the cover open sensor and the HVPS PCA.
Reconnect the cable. If the cable is damaged , replace the cable with a new
one.
6. Open the rear cover. Check to see if the message has changed while pushing
the micro switch (cover open sensor).
7. If the cover open sensor is not working normally, replace the open sensor with
a new one.
S3-3121
Description
Scanner is locked
The scanner module does not move or is locked.
A scanner lock error has occurred.
Recommended action
1. Check to see if the CIS unit moves when the machine is powered on.
2. Check to see if the flat cable is connected to the CIS unit correctly. Reconnect
or replace the cable with a new one.
3. If the CIS unit (0609-001573) is not working normally, replace the CIS with a
new one.
4. Check to see if there is any defective parts in the scanner unit. (gear, belt,
motor etc.).
• Gear-Belt (6602-003602)
1. Check the 24V pin on the SMPS PCA. If it is abnormal, replace the SMPS PCA
(JC44-00092C (220V) / JC44-00091C (110V)) with a new one.
3. If the SMPS is normal, replace the main PCA JC92-02722A) with a new one.
NOTE:
Install the MSOK to the new main PCA.
S7-1110 / S7-2110
Description
Fuser Failure: #S7-2110: Turn off and then on
The heater control relay is not working normally.
Recommended action
1. Turn the machine off. Reinstall the fuser unit, then turn the machine on.
3. If the error persists, replace the fuser unit (JC91-01177A (220V) / JC91-01176A
(110V)) with a new one.
U1-2112 / U1-2120 / U1-2132 / U1-2135 / U1-2316 / U1-2317 / U1-2320 / U1-2321 U1-
2323 / U1-2327 / U1-2332 / U1-2333 / U1-2334 / U1-2339 / U1-233F
Description
fuser unit Failure: #U1-2xxx: Turn off then on, call for service if the problem persists
The temperature control of fuser unit is abnormal. / A open heat error or low heat error
has occurred. / The thermistor is defective. /The fuser unit connection is defective.
Recommended action
CAUTION:
The temperature is hot around the fuser unit. To prevent burns, make sure the fuser unit
area has completely cooled down before performing this procedure.
1. After checking the fuser installation, turn the machine off and then on.
2. Open the rear cover. Lift up the right side and release the rear cover.
3. If there is no issues, then remove 4 screws.
5. Remove 2 screws and then remove the frame-upper cover. Measure the
thermostat continuity. Check to see if the thermostat is open.
6. Measure the lamp halogen resistance value from the center and from both
sides. Check to see if it has continuity.
CAUTION:
Be careful not to be scratched or curled the film.
10. Check to see if the thermistor connector on the main PCA is connected
correctly.
12. Check to see if the voltage in user environment is in this range (80V ~ 140V,
160V ~ 260V).
14. Replace the FDB (JC44-00204A (220V) / JC44-00203A (110V)) with a new
one. If the error persists, replace the main PCA (JC92-02722A) with a new one.
NOTE:
Install the MSOK to the new main PCA.
U1-2115 / U1-2116
Description
Fuser unit Failure: #U1-211x: Turn off and then on, call for service if the problem
persists
The pressure control unit (cam unit) of the fuser is not working normally.
Recommended action
CAUTION:
The temperature is hot around the fuser unit. To prevent burns, make sure the fuser unit
area has completely cooled down before performing this procedure.
1. After checking the fuser installation, turn the machine off and then on.
2. Open the rear cover. Lift up the right side and release the rear cover.
7. Remove the fuser side cover L/R. Check to see if the actuator cam and gear
cam are assembled correctly.
8. If there is no issues for above steps, reassemble and reinstall fuser unit. Then
turn the machine on.
10. If the error persists, replace the fuser unit (JC91-01177A (220V) / JC91-01176A
(110V)) with new one.
11. If the error persists, replace the main PCA (JC92-02722A) with a new one.
NOTE:
Install the MSOK to the new main PCA.
U1-2117
Description
Fuser unit Failure: #U1-2117: Turn off and then on
The machine is unable to detect that the fuser unit is installed.
Recommended action
CAUTION:
The temperature is hot around the fuser unit. To prevent burns, make sure the fuser unit
area has completely cooled down before performing this procedure.
1. After checking the fuser installation, turn the machine off and then on.
2. Open the rear cover. Lift up the right side and release the rear cover.
3. If there is no issues, then remove 4 screws.
6. If there is no issues for above steps, reassemble and reinstall fuser unit. Then
turn the machine on.
8. If the error persists, replace the fuser unit (JC91-01177A (220V) / JC91-01176A
(110V)) with new one.
9. If the error persists, replace the main PCA (JC92-02722A) with a new one.
NOTE:
Install the MSOK to the new main PCA.
U1-234x
Description
Fuser Unit Failure #U1-234x: Turn off and then on
The fuser over heated error has occurred.
Recommended action
1. After checking the fuser installation, turn the machine off and then on.
2. Open the rear cover. Lift up the right side and release the rear cover.
8. Remove the thermistor. Check to see if the thermistor has curled as shown
below. If there is any contamination on the film, clean it with a soft, lint-free
cloth.
CAUTION:
Be careful not to be scratched or curled the film.
10. Remove the FDB. Check the triac short on FDB. Measure the transistor
resistance for each terminal. If there is any issues, replace the FDB (JC44-
00204A (220V )/ JC44-00203A (110V)) with a new one.
11. If the error persists, replace the main PCA with a new one. If the fuser unit is
damaged, replace the fuser unit with new one.
NOTE:
Install the MSOK to the new main PCA.
U3-3111 / U3-3113 / U3-3114
Description
Original paper jam inside the scanner
An original jam has occurred around the scan in roller and regi roller.
Recommended action
2. Check to see if the actuator and pickup assembly are working normally:
a. Check to see if the regi sensor actuator and feed out sensor actuator are
working normally.
3. Check to see if there are any obstacles or contamination on the paper path.
Remove all obstacles and paper from the paper path.
4. Close the DSDF cover.
5. Open the DADF unit and check to see if the reflection film is contaminated. If
so, clean it with a soft, lint-free cloth.
3. Pull the green lever on the guide exit lower. Remove the paper jam.
4. Check to see if there are any obstacles or contamination on the paper path.
Remove all obstacles and paper from paper path.
d. Remove the screw. Check the sensor connection, If the connection is OK,
replace the sensor with a new one.
a. Check the DSDF cover open sensor and its cable. If there is a defective
part, replace the defective part with a new one.
b. If both of them are OK, check the cover-open rib. If it is damaged, replace
the cover-open with a new one.