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Technology and Operations Management

Course Syllabus
MAN5322
3 SKS

Luluk Lusiantoro
Department of Management
Faculty of Economics and Business, Universitas Gadjah Mada

Course description
Technology is all around us, affecting many aspects of life, changing the way
organisations manage their operations. As such, operations managers should be able to
incorporate elements of technology into the process of sustainable value creation within
the increasingly integrated and globally connected supply chain, allowing organisations
to collaborate and achieve their sustainable competitive advantage. This course is
designed to help students understand and respond to challenges in managing operations
alongside technology in the era of digital economy. It also helps students develop their
managerial capability and triggers critical thinking on how to effectively and efficiently run
their technology-driven operations. In particular, this course emphasises the essence of
information technology (IT) as one of the main driving forces of operations management
(OM) today. It also discusses lessons learned from real cases addressing the
interactions between IT and OM in various organisational environments.

This course adopts learning-focussed teaching with flipped classroom approach.

Learning-focussed teaching means that students’ learning process is paramount and
developed through open discussion and critical thinking rather than one-way lecture. In
the flipped classroom environment, students are expected to prepare themselves prior
to the class discussion. Whilst selected topics and readings are offered to trigger the
class discussions, students are welcome to bring and discuss their own materials beyond
what has been suggested in this syllabus. This way, students are responsible for their
own learning. They are the centre of knowledge that is (re)constructed together with the
lecturer acting as a pure facilitator.

Global learning goals (GLGs)

In this course, students are expected to meet the following general learning goals:
1. Students demonstrate the ability to communicate in an effective, persuasive, and
professional manner.
2. Students demonstrate the ability to translate business knowledge into action.
3. Students demonstrate the ability to make ethical and responsible decisions.
4. Students demonstrate the ability to solve practical business problem with creative
ideas.
5. Students demonstrate the ability to be a strategic business leader.
6. Students demonstrate the ability to work in team.

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Specific learning goals (SLGs)

Upon the completion of this course, students are expected to:
1. Understand basic concepts of organisation as a system and IT in general, so that
students can apply IT in OM.
2. Understand critical factors affecting OM problems and how IT helps managers to
make effective decisions to address the problems.
3. Develop a comprehensive understanding on essential IT factors needed to
enhance operational efficiency.
4. Understand the values of IT as an alternative tool to OM problem solving.

Learning objectives (LOs)

To achieve the respective SLGs, students are expected to be:
1. Able to discuss, critically analyse, and provide examples of OM concepts and
general IT applications in OM.
2. Able to discuss, critically analyse, and provide examples of critical factors
affecting OM problems and how IT helps managers to make effective decisions
to address the problems.
3. Able to discuss, critically analyse, and provide examples of the essential IT
factors needed to enhance operational efficiency.
4. Able to discuss, critically analyse, and provide examples of the costs and benefits
of applying IT in OM.

Main textbooks
This course uses the following textbooks as the main references. However, students are
encouraged to explore any valid and credible references beyond the suggested ones:

1. Heizer, J. B. Render, and C. Munson. (2017). Operations Management. 12th

Edition. Upper Saddle River, NJ: Pearson Education, Inc. (HRM)
2. Turban, E., L. Volonino, and G.R. Wood. (2015). Information Technology for
Management: Digital Strategies for Insight, Action, and Sustainable
Performance. 10th Edition. Danvers, MA: John Wileyand Sons. (TVW)

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Course schedule
Session Topic Readings
1 Overview of Technology and Operations HRM 1, TVW 1
Management
2 Operations and IT Strategy in a Global HRM 2, TVW 9
Environment
3 Quality and Innovation in the Era of HRM 6, TVW 4
Digital Economy
Case study, team work and presentation 1
4 Product Design HRM 5, TVW 3
Case study, team work and presentation 2
5 Process Design HRM 7, TVW 13
Case study, team work and presentation 3
6 Managing Project and Programme HRM 3, TVW 13
Case study, team work and presentation 4
Team-based mid-term exam
7 Big Data-driven Supply Chain HRM 11, TVW 10
Management
Case study, team work and presentation 5
8 Aggregate Planning HRM 13, TVW 10
Case study, team work and presentation 6
9 ERP, MRP, and Short-term Scheduling HRM 14 and 15, TVW 4
Case study, team work and presentation 7
10 Inventory Management HRM 12, TVW 8
Case study, team work and presentation 8
11 Lean Operations HRM 16, TVW 12
Case study, team work and presentation 9
12 Maintenance and Reliability HRM 17, TVW 10
Case study, team work and presentation 10
Individual final assignment

Team formation
Teams will be formed during the first class session. Students are expected to remain in
their team throughout the course.

Case study
Each team is required to prepare a real case study (500 – 1000 words) based on their
working experience(s), observation(s), or credible sources of information for each
session indicated in the course schedule. The case studies should at least contain the
following information:

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1. Introduction to a specific context – assessment criterion: clarity of the context.

2. Real experience, observation, or information related to the scheduled topic –
assessment criteria: real case, clarity of the story, and reflection on the course
materials.
3. Question(s) proposed to consultants – assessment criterion: clarity of the
question(s) and scope of the potential solution.

The case studies should be uploaded via Moodle before the class session starts.

Team work and presentation

The case studies will be circulated amongst the teams to be analysed, discussed, and
presented in the class session. Assessment criteria:
1. Teamwork
2. Clarity of the problem identification/statement
3. The fit of the analysis and proposed solution to the problem
4. Practicality of the proposed solution
5. Creativity of the proposed solution
6. Reflections on the course materials

Team-based mid-term exam

The mid-term exam will be conducted in team. So students are expected to study in team
in preparation of the exam. It will be open-book and open-computer, but no internet
access is allowed. Assessment criteria:
1. Clear and appropriate answers to the exam questions
2. Peer review

Individual final assignment

A case study will be provided for the individual assignment. Assessment criteria:
1. Clarity of the problem identification/statement
2. The fit of the analysis and proposed solution to the problem
3. Practicality of the proposed solution
4. Creativity of the proposed solution
5. Reflections on the course materials

The assignment document must not exceed 2000 words.

Individual contribution to class discussion

Students are expected to be actively involved in the class discussion by asking questions
or giving comments. This will maintain the class dynamic.

Assessment percentage
1. Case study preparation : 10%
2. Team work and presentation : 10%
3. Team-based mid-term exam : 30%
4. Individual final assignment : 30%
5. Individual contribution to class discussion : 20%

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Attendance and attitude

Please be on time as failure to do so without acceptable reasons will lead to failure in
your attendance. Please also show respect to others during the class sessions.