Manual

Ambassador Series
Gaming Machine
Handbook
New South Wales
985010 D
Copyright  2003
Ainsworth Game Technology Limited
All Rights Reserved
ACN 068 516 665
Copyright Information
Ainsworth Game Technology Limited claims copyright on each page of this document.
The right to reproduce, distribute, display and make derivative works from this
document, or any portion thereof requires approval from Ainsworth Game Technology
Limited.
For more information contact:

Ainsworth Game Technology Limited, ACN 068 516 665
10 Holker Street, Newington
Sydney, NSW 2127 Australia
Ph +61 (0)2 9739 8000
Fax: +61 (0)2 9737 9483
Email: servicedepartment@ainsworth.com.au
Table of Contents
Table of Contents
Operators Manual Revision Record............................................................................................ iv

Operators Manual Bulletin Record .............................................................................................. v
Introduction..................................................................................................................................1
Revision Record...................................................................................................................................................................1
Bulletin Record ....................................................................................................................................................................1
General ..................................................................................................................................................................................2
Operation Modes .................................................................................................................................................................2
Main Assembly and Components................................................................................................ 2
Introduction..........................................................................................................................................................................2
General Maintenance..........................................................................................................................................................2
Maintenance and Troubleshooting...................................................................................................................................2
2
General..........................................................................................................................................3
Introduction................................................................................................................................. 3
Physical Description ................................................................................................................... 3
Cabinet Body Assembly .....................................................................................................................................................3
Cabinet Front Panel Assembly ..........................................................................................................................................4
Monitor Assembly ...............................................................................................................................................................4
Control Panel Assembly,....................................................................................................................................................4
Cabinet Body Assembly .....................................................................................................................................................5
Cabinet Front Panel Assembly ..........................................................................................................................................5
Cashbox.................................................................................................................................................................................5
Monitor Assembly ...............................................................................................................................................................6
Control Panel Assembly .....................................................................................................................................................6
Coin Chute Assembly .........................................................................................................................................................7
Coin Validator / Diverter....................................................................................................................................................8
Chip Tray Assembly ...........................................................................................................................................................8
Bill Validator Door Assembly...........................................................................................................................................8
Bill Validator Assembly .....................................................................................................................................................9
Bill Validator........................................................................................................................................................................9
Bill Stacker ...........................................................................................................................................................................9
Button Panel Assembly ......................................................................................................................................................9
Cashbox Chute Assembly ..................................................................................................................................................9
Arm Rest.............................................................................................................................................................................10
Player Tracking Module (If Installed) ...........................................................................................................................10
Meter Blanking Panel (As Installed for Queensland).................................................................................................10
Security Housing Assembly ............................................................................................................................................10
Basic Operation..........................................................................................................................12
Game Display.....................................................................................................................................................................12
Game Title ..........................................................................................................................................................................13
Win Table ...........................................................................................................................................................................14
Credit Window...................................................................................................................................................................14
Bet Window........................................................................................................................................................................14
Status Display.....................................................................................................................................................................14
Win Window ......................................................................................................................................................................14
Lines Played .......................................................................................................................................................................14
Message Panel....................................................................................................................................................................14
Game Reels .........................................................................................................................................................................15
Specifications.............................................................................................................................15
Configuration .....................................................................................................................................................................15
Physical...............................................................................................................................................................................15
Electrical .............................................................................................................................................................................15
Environmental....................................................................................................................................................................16
Ambassador Series NSW Handbook 985010 C

Ainsworth Game Technology Limited i
Table of Contents
3
Operating Modes ......................................................................................................................17
Introduction................................................................................................................................17
Play Mode...................................................................................................................................17
Game Rules ........................................................................................................................................................................17
Operator Modes..........................................................................................................................19
General ................................................................................................................................................................................19
Credit Reset........................................................................................................................................................................19
Audit ....................................................................................................................................................................................20
Audit Mode .................................................................................................................................22
Game History .....................................................................................................................................................................23
Machine Identification......................................................................................................................................................27
Configuration Information...............................................................................................................................................31
Game Statistics Page.........................................................................................................................................................33
Configuration Mode..........................................................................................................................................................34
Machine Configuration Setup .........................................................................................................................................36
Real Time Clock Setup.....................................................................................................................................................38
Sound System Setup..........................................................................................................................................................39
Bill Meters Page ................................................................................................................................................................41
Hopper Refill Level Adjustment.....................................................................................................................................42
4
Routine Servicing.....................................................................................................................43
General Maintenance..................................................................................................................43
Cabinet Body Assembly.............................................................................................................43
Control Panel Assembly.............................................................................................................44
Cabinet Front Panel Assembly...................................................................................................44
Monitor Assembly ......................................................................................................................44
Bill Validator...............................................................................................................................45
Bill Validator Jam .............................................................................................................................................................46
Cashbox .....................................................................................................................................47
Emptying the Cashbox......................................................................................................................................................48
Chip Tray Drain ..........................................................................................................................49
Coin Hopper ...............................................................................................................................49
Bill Stacker.................................................................................................................................50
5
Maintenance and Troubleshooting......................................................................................52
Introduction................................................................................................................................52
Test Modes.................................................................................................................................52
Device Tests .......................................................................................................................................................................54
Hopper Test........................................................................................................................................................................55
Video Screen Test.............................................................................................................................................................57
Sound Test..........................................................................................................................................................................58
Button Test.........................................................................................................................................................................61
Lamp Test...........................................................................................................................................................................62
NVRAM Test .....................................................................................................................................................................63
Combination Test..............................................................................................................................................................65
Monitor Adjustment....................................................................................................................67
Bill Validator Assembly ..............................................................................................................69
Bill Validator Cleaning................................................................................................................70
Bill Validator...............................................................................................................................71
Coin Validator.............................................................................................................................72
Button Lamps.............................................................................................................................73
Full Machine Configuration ........................................................................................................73
Clear NVRAM ...................................................................................................................................................................75

Ainsworth Game Technology Limited ii
Table of Contents
Data Transfer — EEPROM to NVRAM.......................................................................................................................76

Data Transfer — NVRAM to EEPROM .......................................................................................................................77
System Error.......................................................................................................................................................................77
Coin Hopper.......................................................................................................................................................................78
Fuse Replacement......................................................................................................................79
Mains Filter Replacement...........................................................................................................79
24 V DC Power Supply................................................................................................................81
DC to DC Converter....................................................................................................................82
Monitor Assembly ......................................................................................................................84
Security Housing Assembly .......................................................................................................86
Security Housing Assembly Boards...........................................................................................88
Main Board .........................................................................................................................................................................89
Interface Board...................................................................................................................................................................89
Connector Board ................................................................................................................................................................90
Backplane Board................................................................................................................................................................91
Speakers ....................................................................................................................................92
Control Panel Sub-Assemblies...................................................................................................93
Control Panel Assembly ...................................................................................................................................................93
Button Panel Assembly ....................................................................................................................................................94
Coin Diverter......................................................................................................................................................................95
Coin Validator....................................................................................................................................................................97
Meter Assembly .................................................................................................................................................................98
Player Tracking Module (If Installed) ...........................................................................................................................99
Display Messages .................................................................................................................... 101
Troubleshooting ....................................................................................................................... 103
Bill Validator Bezel Error Display ............................................................................................. 105
Spare Parts List........................................................................................................................ 106

Ainsworth Game Technology Limited iii
Revision Records
Operators Manual Revision Record

This Revision Sheet is to be completed by the person incorporating the revision in the
manual. All fields should be completed.
Revision
Revision Date Date Inserted Inserted By
Number
A 14/10/01 14/10/01 Allan Clark
B 31/01/02 31/01/02 Allan Clark
C 12/03/02 12/03/02 Allan Clark
D 24/06/02 24/06/02 Steve Manglis
E 5 Aug 2002 5 Aug 2002 John McGhie
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z

Ainsworth Game Technology Limited iv
Revision Records
Operators Manual Bulletin Record

Operators Manual Bulletins are issued by Ainsworth Game Technology Limited to
transmit temporary information that must be issued before the next formal revision to
the Installation Manual.
Bulletins are numbered sequentially. Each new bulletin is recorded in this record sheet
when received and filed as instructed. A bulletin may not apply to all machine models.
Each bulletin specifically identifies the machines affected. When appropriate, the next
formal revision of the Installation Manual will include an updated bulletin record page.
Bulletin Status is defined as follows:

• In Effect (IE) - the bulletin contains pertinent information not otherwise covered
in the Installation Manual. The bulletin is recorded in this record and filed as
instructed. The bulletin is active and should be retained in the manual.
• Incorporated (INC) - the bulletin material is incorporated into the manual pages.
The intent of the bulletin remains in effect but the bulletin does not need to be
retained in the manual.
• Cancelled (CANC) - the bulletin is no longer in effect. File the bulletin as
instructed and remove it from this section of the manual. The record page should
be modified to indicate the CANC bulletin status
The following Bulletin Record Sheet is to be completed by the person incorporating
the Bulletin in the manual. Complete all fields.
Bulletin Number Subject Date Status

Ainsworth Game Technology Limited v
Revision Records
Bulletin Number Subject Date Status

Ainsworth Game Technology Limited vi
Chapter
1
INTRODUCTION
This manual has been prepared for use by operators to allow the appropriate servicing
of the approved gaming machine reference on the cover page. Any attempt by other
than suitably qualified service personnel to carry out additional servicing may result
injury to personnel, damage to equipment and any warranty being void.
Reproduction of this manual without the express permis sion of Ainsworth Game
Technology is prohibited.
There are two manuals associated with the gaming machine, which are referenced by
this manual. The manuals that form the suite for the approved gaming machine are:
• Installation Manual — Intended for use by qualified service personnel for the
installation of the approved gaming machine and includes all information relating
to the setting up of the machine, preliminary testing and troubleshooting.
• Handbook — Intended for use by operators and qualified service personnel of
the approved gaming machine. Information in Chapter 5 is for use by qualified
service personnel for servicing and includes information on those internal
modules that have been deemed on-site serviceable.
Revision Record
A Revision Record is included in this manual to assist in the user in verifying the
currency of the manual. A list of effective pages is also included to assist the user in
verifying the contents of the manual are complete.
Bulletin Record
This manual contains a Bulletin Record for the inclusion of items or procedures which
require amendment to the manual. Bulletins are normally effective only until the next
revision to the manual, at which point the intent is included in the applicable manual.

Ainsworth Game Technology Limited 1
Chapter 2: Introduction — Main Assembly and Components
General
The General chapter includes information describing the basic operation of the
approved gaming machine and is intended to assist the user to familiarise themselves
with the machine. The General Chapter also includes specifications of the approved
gaming machine relating to weight, physical size, environmental operating envelope,
basic operation and functional description.
Operation Modes
The Operation chapter includes information including, but not limited to, TEST MODES,
PLAY MODES and AUDIT MODES.
Main Assembly and Components
Introduction
Provides a basic description of the physical description and basic operation of the
particular component of the machine to assist the user in familiarising themselves with
its function.
General Maintenance
Provides details specific maintenance practices for the machine and its components
(as applicable.)
Maintenance and Troubleshooting

This chapter provides service personnel with information required to perform various
tests on the machine as well as providing information on troubleshooting the machine.

Chapter
2
GENERAL
Introduction
This chapter provides information relating to the physical description, including all
major components comprising the machine, provides a description of the machines
basic operation, and specifications of the machine.
Physical Description
The machine consists of the following major components (in BOLD) and the related
sub assemblies, which are described in detail in the following pages:
Cabinet Body Assembly

• Mains Filter Assembly
• 24 V DC Power Supply Assembly
• DC to DC Converter Assembly
• Bill Validator Assembly
o Bill Validator
o Bill Stacker
• Security Housing Assembly
o Main Printed Circuit Board
o Connector Printed Circuit Board
o Interface Printed Circuit Board
o Backplane Printed Circuit Board
• Monitor Shelf
• Speakers (Qty. 2)

Chapter 2: General — Physical Description
Cabinet Front Panel Assembly

• Cashbox Assembly
Monitor Assembly
• Monitor Frame Assembly,
• Monitor Control Panel
Control Panel Assembly

• Coin Chute Assembly
• Coin Validator / Diverter (Condor or Micro Coin)
• Hopper Assembly
o Coin Elevator
• Cashbox Chute Assembly
o Chip Tray Assembly
• Chip Tray Assembly Drain Container
• Bill Validator Door Assembly
The following components are available as options and are described in detail in the
following pages:
• Player Tracking Module

• Auxiliary PCB Mount
• Cabinet Base Upright
• Coin Entry Guide
• Meter Blanking Panel (Used in jurisdictions that do not use mechanical meters)

Machine External Components

Monitor Door Assembly Cabinet Body Assembly
Monitor Assembly Speakers (one each side)
Player Tracking Module (if installed) Monitor Door Lock
Coin Entry
Monitor Door Release
Chip Tray
Credit Reset/Audit Mode Switch
(Crown Machines use separate switches)
Button Panel Assembly
Bill Validator
Armrest
Bill Validator Door Lock

Coin Return
Control Panel Main Door

Cashbox Lock
Cashbox Main Door Lock

The Cabinet Body Assembly consists of four welded assemblies, which also includes
the Auxiliary Plate (optional), the Monitor Shelf (including the Monitor Plug Bracket), the
Hopper Stop Bracket and the Bill Validator Support Angle.
There are two lock assemblies mounted on the right side of the cabinet. The upper lock
assembly secures the Monitor Door Assembly locking bar. A knurled lever protruding
from the right side of the machine below the upper lock assembly retains the Monitor
Door Assembly locking bar. The lower lock assembly allows the operator to perform
Credit Reset and Audit Mode functions.

The Cabinet Front Panel Assembly is situated at the base of the Cabinet Body
Assembly and includes the Mounting Bracket Assembly for the Cashbox.
Cashbox
The Cashbox receives all coins that are diverted by the Coin Diverter once the Hopper
has reached a predetermined level. The Cashbox is secured by a lock assembly and
can be released by rotating the lock assembly clockwise. The Cashbox can then be
removed. A plastic container in the Cashbox allows the operator to retrieve coins
without completely removing the Cashbox.
A microswitch at the rear of the Cashbox receptacle senses that the Cashbox has been
removed.

Monitor Assembly
The Monitor Assembly comprises a Monitor Control Assembly and a Frame Assembly.
The Frame Assembly allows the Monitor Assembly to be removed and installed with
ease by the use of connectors and receptacles that are fitted at the rear of the Frame
Assembly and Cabinet Body Assembly.
Access to the Monitor Assembly is gained by rotating the lock assembly on the right
side of the Cabinet Body Assembly clockwise, lowering the knurled lever below the lock
assembly (to release the locking bar) and opening the Monitor Door Assembly (from
the right side). This also provides access to the Monitor Control Panel Assembly for
monitor adjustment.
A microswitch adjacent to the Monitor Door Assembly locking bar senses when the
locking bar is not in the locked position.

The Cabinet Front Panel Assembly is attached to the Cabinet Body Assembly and is
hinged below the Monitor Assembly (attached to the Cabinet Body Assembly).
Monitor Assembly (Door Open)
Monitor Door Assembly

(Incorporates Monitor Mask)
Monitor Assembly
Monitor Control Panel

There is a lock assembly and a release mechanism on the lower edge of the Control
Panel Assembly. The assembly, when unlocked allows the retention lever to be moved
(right) to release the assembly. The assembly, when released, is aided in rotation to
the full open position by a Gas Strut Assembly.
There are several other major components attached to the Control Panel Assembly.
These include the Meter Assembly, Coin Chute Assembly, Coin Validator / Diverter,
Chip Tray Assembly, Bill Validator Door Assembly, Bill Validator Assembly, Button
Panel Assembly, Cashbox Chute Assembly, Arm Rest, Printer Assembly (if installed),
Player Tracking Module (as installed), Coin Entry Guide (as installed), and the Meter
Blanking Panel (as installed).
Control Panel Assembly (Rear View)
Player Tracking Module

(if installed)
Coin Chute
(coin elevator to chip tray)
Coin Validator
Coin Diverter
Coin Chute
(coin diverter to coin hopper)
Cashbox Chute
(coin diverter to cashbox)
Optical Switch Chip Tray drain tube
Control Panel Assembly Lock
An optical switch at the base of the Control Panel Assembly senses when the
assembly release lever is released and an additional microswitch senses when the
Control Panel Assembly is opened.
Coin Chute Assembly

The Coin Chute Assembly receives coins from the Coin Validator / Diverter and
depending on the validity of the coin or the quantity of the coins in the Hopper, will
guide the coins to either the Coin Return, the Coin Hopper or the Cashbox.

Coin Validator / Diverter

The Coin Validator / Diverter accepts coins inserted through the Coin Entry Bezel and
accepts or rejects the coin(s), sending a signal to the machine allowing them through to
the Coin Chute Assembly where they are guided to the appropriate receptacle.
Chip Tray Assembly

The Chip Tray receives coins from the Hopper Assembly (via the Coin Elevator) upon
redemption of credits (within a specified limit). The Chip Tray Assembly also serves a
storage area for coins to be played. A drain is connected to the bottom of the Chip
Tray Assembly to drain liquids that may be spilled into it. The Chip Tray Drain Tube
allows the liquid to be funnelled to a container located behind the Control Panel
Assembly outboard of the Coin Hopper.
Machine Internal Components
Bill Validator Door Release
Hopper Stop Bracket

(underside of monitor shelf) Bill Validator Assembly
Bill Validator
Bill Stacker Lock
Bill Stacker
Security Housing Assembly
(Logic Cage) 24V DC Power Supply
(behind Bill Validator )
Coin Hopper Assembly DC to DC Converter
(incorporating coin elevator)
Mains Filter Assembly
(incorporates Monitor Relay)
Chip Tray Drain container
Optical Switch
Cashbox container Microswitch
Bill Validator Door Assembly

A lock assembly and a release mechanism secure the Bill Validator Door Assembly,
which is on the Control Panel Assembly (the release mechanism is situated on the
underside of the Control Panel Assembly, immediately beneath the Bill Validator Door
Assembly). The Bill Validator Door Assembly provides access to the Bill Validator and
Bill Stacker.
A microswitch situated on the underside of the Bill Validator Door Assembly senses
when the Bill Validator Door is open.

Bill Validator Assembly

The Bill Validator Assembly incorporates the Bill Validator and Bill Stacker. The Bill
Validator Assembly is accessed through the Bill Validator Door Assembly. The Bill
Validator Assembly, once unlocked, pivots at its base to allow removal of the Bill
Stacker by gaining access through the Bill Validator Door Assembly.
A microswitch situated on the underside of the Bill Validator Locking Arm senses when
the Bill Validator is unlocked for servicing of the Bill Stacker
Bill Validator
The Bill Validator receives notes that are entered through the Bill Validator Door
Assembly and accepts or rejects notes based on the note validity. If the Bill Validator
rejects a note, the note returns to the player through the Bill Validator Door Assembly.
If the Bill Validator accepts the note, it is guided into the Bill Stacker for storage. The
Bill Validator can be separated on a pivot to provide access to clear minor note jam
clearances.
The Bill Validator incorporates an illuminated bezel which indicates to the player
whether the Bill Validator can accept notes and of which denominations. The
illuminated bezel incorporates four rows of LEDs which when operating normally
illuminate sequentially, indicating that notes may be entered into the machine. Constant
illumination of a single row of LEDs indicates that there is a fault associated with the
validator (refer to the Bill Validator Bezel Error Display list in Chapter 5).
Bill Stacker
The Bill Stacker provides a secure facility for storing notes (up to 500) accepted by the
Bill Validator for retrieval by the operator. The stacker contains a memory device that
records the number and denominations of notes it contains. The stacker comprises a
lock assembly for access to the stored notes once the stacker has been removed from
the machine. The interior of the stacker accommodates a mechanism that retains the
notes under spring tension once they have been inserted. The Bill Stacker connects to
the Bill Validator when the Bill Validator Assembly is in the lowered (normal) position by
the use of a self-aligning connector, which disconnects from the Bill Validator when the
Bill Validator Assembly is rotated to remove the stacker for note retrieval.

The Button Panel Assembly consists of illuminated push buttons that the player uses to
interact with the EGM. The buttons also allow the operator and service technician to
carry out testing and audit functions on the machine. The buttons can be replaced
individually, or the buttons may be relamped or have microswitches replaced without
the need to remove the entire button.
Cashbox Chute Assembly

The Cashbox Chute Assembly is a welded metal assembly that guides coins from the
Coin Chute Assembly to the Coin box.

Arm Rest
The Armrest is provided for player comfort and to preclude injury.
Player Tracking Module (If Installed)

Refer to the applicable vendor publication for information on the Player Tracking
Module.
Meter Blanking Panel (As Installed for Queensland)

The Meter Blanking Panel covers the Meter Assembly viewing windows and can be
removed by the operator as required.

The Security Housing Assembly is attached to the Cabinet Body Assembly in the aft
left corner of the cabinet. The Security Housing Assembly houses the printed circuit
board assemblies that control the operation of the machine.
Opening the Control Panel Assembly and removing the Hopper Assembly gain access
to the Security Housing Assembly. Access to the printed circuit board assemblies can
then be gained by unlocking the lock assembly and removing the Door which also
provides access to the connectors on the Connector Board.
A microswitch on the Security Housing Assembly lock allows the machine to monitor
when the Security Housing Assembly and record the incident and/or alarm the operator
via an audible alarm.
The major circuit boards within the Security Housing Assembly are as follows:
• Main Board
• Interface Board
• Connector Board
A Back plane Board situated at the rear of the Security Housing Assembly provides a
means of inter-connection between the Connector Board and Interface Board.
The Connector Board and Interface Board are mounted on rail assemblies and connect
to other devices via the Back plane Board, wiring harnesses and connectors.
The Main Board is mounted on a rail assembly and connects to other devices within
the machine by the use of wiring harnesses and connectors.
Main Board
The Main Board provides the controlling and operating function of the machine. The
board contains the CPU, Custom Board (Video Card), Auxiliary PCB (Audio and
Security functions), game software, EPROMS, RAM and Flash memory, among others.

Interface Board
The Interface Board is the main IO board of the machine. The board provides the
control signals and detects the input signals of the machine. The board is responsible
for the filtering, buffering and level converting of the interface signals of the machine
and can be defined in the following blocks: Push button system, Lamps driving system,
Serial communications system, Coin validator interface system, Hopper interface
system, General purpose I/O system, Door optic security system, Mechanical Meters
interface, Power control system, Bill validator indication interface, CPLDs (Complex
Programmable Logic Devices), Main board interface and a Local Power Supply.
Connector Board
The Connector Board provides a function for the assemblies within the machine to
connect to the Main Board. The Security Housing Assembly door protects the wiring
harnesses that are connected to the Connector Board so that they cannot be
disconnected or tampered with without the door being removed.
Security Housing Assembly (Shown with Door Removed)
Cooling Fans
Cable Entry (if installed)
Security Seal Lug
Backplane Board(hidden)
Security Housing
Assembly
Door Switch
Connector Access
EMI Shield Strip
Main Board Interface Board Connector Board
Spring Loaded
Locking Plunger

Chapter 2: General — Basic Operation
Machine Functional Block Diagram

Custom
Monitor Board Auxiliary
CPU RAM
Processor
Flash Memory Board

Main Board
240 V AC Mains Filter

Input Assembly
LAB Board
Interface Board
24 V DC
Power Supply
Backplane Board
DC to DC
Converter
Connector Board
Hopper ASP Bill Coin Button Optical Audio

Assembly Interface Validator Validator Panel Security Power Amp
Speakers
Basic Operation
When the machine has been set up electrical power may be applied to the machine by
the use of the switch on the Mains Filter Assembly. When the machine is switched on it
undergoes an initialisation sequence where many testing functions are carried out
automatically. If the machine passes the self-tests during initialisation the Game
Display screen will be automatically displayed after approximately 20 seconds.
Game Display
There are several game options available for the Ambassador series gaming machine,
however the operation of the machine and the game functions are not changed
between the different game features.

Game Display (Typical)
Game Title
Win Table
Status Display
Credit Window
Win Window
Bet Window
Game Reels Lines Played

(both sides)
Message Panel
Game Title
The Game Title provides the operator and player with the type of game that the
machine is configured for. Different game titles have different features.

Win Table
The Win Table provides the facility to determine the amount that may be won based on
the amount bet and the combination of the reels of the last game played. The pay
tables on the Ambassador machines are dynamic and change with the line/bet
selection.
Credit Window
The Credit Display provides the player with the facility to view the number of credits
and the monetary value available for game play and/or redemption.
Bet Window
The Bet Window provides a facility for the player to view the number of credits selected
to bet on the individual game.
Status Display
The Status Display provides the facility to view the machine status, prompts to the
player for available options for game play, and to display messages that have been
generated following machine power up and when error messages have been cleared
with the use of the Credit Reset switch. The Status Display also indicates when the
machine is in the Combination Test mode.
Win Window
The Win Window provides the facility for the player to view the number of credits won
for the individual game.
Lines Played
The number of lines played is indicated by the depiction of the line number on a
coloured background and appears at the left and right side of the game reels.
Message Panel
The Message Panel (when displayed) provides a prompt to the player to “Call
Attendant” in the event of an error with the machine, or when the player wishes to
redeem credits that cannot be performed by the Coin Hopper. When the Message
Panel is displayed the Game Reels are hidden from view.
Note: Text of messages displayed in the Message Panel can be found in the
Maintenance and Troubleshooting chapter of this manual.

Chapter 2: General — Specifications
Game Reels
The Game reels “virtually” spin to provide reel combinations when a game takes place.
Wins are calculated on the combination of the reels and the amount bet.
Specifications
The following information is provided for the Installation Technician on machine
configuration, the physical, electrical, and environmental specifications of the machine,
and the standards to which the machine complies.
Configuration
The machines are configured prior to delivery to the operator. The operator cannot alter
the settings once the jurisdictional authority has approved the machine.
Physical
The following specifications are for the various physical configurations of the machine
Model Height (mm) Width (mm) Depth (mm) Weight (kg)

Low Boy 1557 540 858 130 kg
Mid boy 1716 540 858 131 kg
High Boy 1821 540 858 132 kg
Note:
The above dimensions are representative of the maximum dimensions with the
machine in an upright position.
The weights depicted above are for the basic configuration only. Where options have
been fitted to the machine their individual weights will need to be added for the correct
weight.
Electrical
The following specifications are for the various electrical configurations (including
options) of the machine.
Mains Input Voltage

220-240 V AC
Current Consumption
1.5 A
Note: electrical loads may vary based on the options fitted to
the applicable machine
It is strongly recommended that all AGT machines be provided with mains supply that
includes earth leakage protection. This will protect the installation technician and the
machine(s) from faulty mains supply.

Chapter 2: General — Specifications
Environmental.
The Ambassador series gaming machine complies with the mandated environmental
requirements for wherever it is approved for operation.
Standards of Compliance.
The Ambassador series gaming machine complies with the mandated standards for
wherever it is approved for operation.

Chapter
3
OPERATING MODES
Introduction
This chapter provides information relating to the various operating modes of the
machine and is divided into Play Mode and Operator Modes (incorporating Audit Mode,
Configuration Modes and Test Modes).
Play Mode
The machine can be deemed to be in Play Mode when the machine is turned on (and
initialisation has taken place), the Control Panel Assembly is closed and locked and no
active lockup conditions exist.
Indications that the game is available for play are the illumination of the lamps in the
buttons on the Button Panel Assembly to attract player attention. Other visual
indications are include “PLAY NOW” being displayed in the Status Display and the
absence of the Message Panel display (which would obscure the game reels).
Game Rules
The Game Rules are contained on the “RESERVED” screen, which can be viewed at
any time when game play is not taking place and no active lockup condition exists with
the machine. To view the Game Rules access the “RESERVED” screen by pressing
the RESERVED button.

Chapter 3: Operating Modes — Play Mode
Rules Screen (Typical)

Chapter 3: Operating Modes — Operator Modes
Operator Modes
General
Upon turning on the machine, the machine will momentarily display an Initialisation
screen. A Machine Configuration page will then be displayed. This screen requires the
operator to set and save certain parameters. This screen contains all the information
relating to the identification and configuration of the machine.
A Credit Reset lock assembly on the side of the machine allows the operator to cancel
credits in the event that credits are redeemed that either exceed a predetermined limit
or is in excess of the Coin Hopper quantity. The lock also enables the operator to enter
the Audit Mode, which provides all necessary information for tracking financial and
statistical information. The Audit mode switch selection is also used to reset minor
faults with the machine and alarms.
The following figure shows the screens that are available for selection:
Audit Mode Screen Sequences
Audit Mode
Main Menu Game
History
Machine
ID
Metering
Inform.
Config
Inform.
Config
Mode
Bills
History
Test
Mode
ASP Info
Pages
Game
Statistics
Hopper
Refill Mode
Credit Reset
To reset all credits in the machine when the credits being redeemed are in excess of a
predetermined limit, press COLLECT then rotate the Credit Reset switch lock anti-
clockwise (momentarily). Use this to do a “book payout”.

Audit
The Audit Mode - Information Page displays a wide range of Machine Information
relating to the particular configuration of the machine as well as some of the preset
limits. The information is included at this screen for operator convenience and is
repeated elsewhere in the various other modes.
Access the Audit Mode Information screen by rotating the Audit Mode/Credit Reset
switch clockwise to the Audit Mode position when the machine is in an “idle” state (i.e.
no game in play). Momentarily operating the key switch to the ‘Reset’ position may
also be used to reset some error messages that may be displayed.
Note: The Audit Mode can be entered with credits in the machine.
The Audit Mode - Information Page displays the following information:
• Game Name
• Variation (number)
• Theoretical RTP (Return To Player)%
• Machine Serial Number
• Firmware Identification (Flash, Game, Main and Boot EPROMs)
• Base Credit Value
• Tokenisation
• Hopper Collect Limit
• Hopper Refill Amount
The Audit Mode - Information Page also displays Meter information. Meter information
includes the number and denomination of bills inserted, as well as the QOGR required
meters for the machine.

Audit Mode - Information Page
Audit Mode
AUDIT MODE - INFORMATION PAGE
Machine
Information
Game Name Mermaid Treasure

Variation 01
Theoretical RTP % 94.00
Machine Number (GMID) XXXXXXXX
Firmware Identification
Base Credit Value 0
Tokenisation ($) 0
Hopper Limit 00
Hopper Refill 00
Meters
Bills Total Periodic LAB Meters Fixed Periodic

Inserted
$5 0 0 Turnover ($) 0.00 0.00
$10 0 0 Total Wins ($) 0.00 0.00
$20 0 0 Cashbox ($) 0.00 0.00
$50 0 0 Cancel Credits ($) 0.00 0.00
$100 0 0 Money In ($) 0.00 0.00
Money Out ($) 0.00 0.00
Cash In ($) 0.00 0.00
Cash Out ($) 0.00 0.00
Misc. Accrual ($) N/A
Credits ($) 0.00
Occurrence 1 N/A
Occurrence 2 N/A
Occurrence 3 N/A
Occurrence 4 N/A
Power Up 1
Games Since Last Power Up 0
Games Since Last Door Open 0
Games Played (Stroke) 0
----------------------------------------------------------------------
Press ‘COLLECT’ to go to Audit Mode Main Screen
Press ‘GAMBLE & TAKE WIN’ together to Reset Periodic Meters
Door Open
Main Monitor Cashbox

Chapter 3: Operating Modes — Audit Mode
Audit Mode
The Main Menu screen accessed from the Audit Mode - Information Page and is
displayed by carrying out the following procedure:
1. With the Audit Mode - Information Page displayed press the COLLECT button
to display the Main Menu screen.
2. The options listed in the Main Menu can be scrolled through using the
GAMBLE button (scroll up) and the TAKEWIN button (scroll down). The current
option appears with a blue highlight.
3. Press the COLLECT button when the desired option appears in the blue
highlight. The desired option and will subsequently be displayed.
4. The RESERVED button is used to exit the current menu.
The selections that are available on the Main Menu are:
• Game History
• Machine Identification
• Metering Information
• Configuration Information
• Configuration Mode
• Bills History
• Test Mode
• Game Statistics
• Hopper Refill Mode

Audit Mode - Main Menu screen
Audit Mode
Main Menu
Game History
Machine Identification
Metering Information
Configuration Information
Test Mode
Configuration Mode
Power Save Mode
----------------------------------------------------------------------
GAMBLE - Move to Previous Item TAKE WIN - Move to Next Item

COLLECT - Select Item
RESERVE - Exit to Audit Main Page
Game History
The Game History (Replay) screen allows the operator to display a range of
parameters relating to the last 30 games that have been played on the machine. The
operator may individually select which game to display the parameters for.
The following figures depict the Game History Replay screen and show the screens
that may be accessed:

The individual Game History parameters can be displayed by carrying out the following
procedure:
1. Highlight the Game History option in the Audit Mode Main Menu by scrolling
through the options with the GAMBLE (scroll up) and TAKEWIN (scroll down)
buttons. The current option appears with a blue highlight.
2. Press the COLLECT button to display the Game History screen.
3. With the Game History Replay screen displayed the most recent game
parameters are displayed (numbered 1) and the oldest game is numbered 30.
To view parameters of other games played press the TAKEWIN (select next
game) or GAMBLE (selects the previous game) buttons.
4. During the replay of the game by pressing the RESERVED button the
RESERVED can be viewed.
5. Press the COLLECT button to display a replay of the game as it appeared to
the player. Where a “Free-Spin” has occurred during a game being replayed
the additional spins can be viewed individually by pressing COLLECT.
Subsequent presses of the COLLECT button will advance through the
individual “Free- Spin” games. Pressing the RESERVED button during game
replay will display the RESERVED screen. Pressing the RESERVED Button
following game replay will return the operator to the Main Menu screen.
6. If no “Free-Spin” games were featured as part of the game being replayed
pressing TAKEWIN will return the screen to display the replayed game
parameters.
7. Press the RESERVED button to return to the Audit Mode Main Menu screen.

The Game History Replay Screen displays the following information:
• The Game started on — Displays the date and time the game was initiated.
• Credit Before bet — Displays the credit meter before the bet was initiated.
• Number of Lines.
• Credit (s) Bet.
• Credit (s) at start — Displays the credit after the bet was initiated.
• Credit (s) Won — Displays the credit won at the end of the game (this includes
the feature wins).
• Multiplier Win — Number of credits awarded due to a multiplier win.
• Credit at end — Total credit at the end of the game.
• Coins In ($) — Coins inserted before the game was initiated.
• Banknotes In ($) — Notes inserted before the game was initiated.
• Cashless In ($) — Cashless transferred in via the site controller.
• Money In ($) — A total of all coins, notes and cashless in.
• Coins out ($) — Hopper pay prior to the game being initiated.
• Cashless Out ($)— Cashless transferred out via the site controller.
• Cancelled Credits ($) — Book pays performed prior to the game being initialised
• Money out ($) — A Total of all coins, notes and cashless out.
• Bonus Handpay ($) — Credit transfers hand payed prior to game being
initialised.
• Bonus Credits incl. Multi Win ($) — Credit transfers to credit meter prior to game
being initialised with Multiplier Win from game displayed.
The cumulative parameters that are displayed (Cumulative Meters at this Game) are:
• Turnover ($)
• Total Wins ($)
• Cancelled Credits ($)
• Cash box ($)
• Coins In ($)
• Coins Out ($)
• Banknotes In ($)
• Cashless in ($)
• Cashless out ($)
• Money In ($)
• Money Out ($)
• RCR Turnover ($)
• RCR Win ($)

Game History Screen
Audit Mode
Game History Replay
Olly Orca 1c 20L var 99 88.07%

Available Number of Games: 30
Selected Game : 1
Meters for this Game
Credits at Start : 99
Credits at End : 99
Credits Won : 0
Credits In ($) : 0.00 Credit Out ($) : 0.00
Cancel Credit ($): 0.00
Cumulative Meters at this Game

Turnover ($) : 0.00 Win ($) : 0.00
Cashbox ($) : 0.00 Cancel Credit($): 0.00
Money In ($) : 0.00 Money Out ($) : 0.00
Cash In ($) : 0.00 Cash Out ($) : 0.00
Game Specific Information
Game Name : Olly Orca
Var :99 Theoretical RTP % 88.07
Number of Lines : 1 Total Bet : 1
Credits Won 0
Nearest Game Record is 1 Most recent Game is 1 Furthest is 30
TAKE WIN or GAMBLE Select a game

COLLECT Replay game
RESERVE Quit from this menu
During Replay
COLLECT or TAKE WIN Play the next stage of the game
RESERVE Display the Rule Page
GAMBLE Terminate the Replay

Game History Screen Sequence
Game History Game 1
Game 29
Game 30
Note: The individual Game History screens may be scrolled through forwards or
backwards. When the first game has been reached (scrolling backwards)
or last game is reached (scrolling forwards) the game history display cycles.
The Machine Identification screen allows the operator to view machine information in
addition to that displayed on the Audit Mode - Information Page.
Performing the following procedure accesses the Machine Identification screen:

1. Highlight the Machine Identification option in the Audit Mode Main Menu by
scrolling through the options with the GAMBLE (scroll up) and TAKEWIN (scroll
down) buttons. The current option appears with a blue highlight.
2. Press the COLLECT button to display the Machine Identification screen.
The Machine Information page displays the following information:
• Firmware information,
• Boot Eprom Firmware No
• Game Eprom Firmware No
• Main Eprom Firmware No
• Flash Firmware No
• Game Information,
• Game Name
• Line Configuration
• Credit Denomination ($)
• Coin Token amount ($)

Hardware Information
• Hopper fitted
• Coin Validator Fitted
• Bill Validator Fitted
• Printer Fitted
• Accept $5 Bills
• Accept $10 Bills
Limits Information
• Large win Amount ($)

• Maximum Wager
• Maximum Gamble Win ($)
• Maximum Gamble Attempts
• Hopper Collect Limit ($)
• Printer Collect Limit ($)
• Note/Coin Credit In Limit ($)
Note: No parameters may be altered on this display. The parameters shown on this
display are set during machine manufacture.

The following figure depicts the Machine Identification Screen:

Machine Identification Screen
Audit Mode
Machine Number (GMID) XXXXXX

Data Block Version Number XX
Manuafacturer Identification 1.02
Firmware Identification BNWX001B, MNWX001N, FOOX001B, GNWX001N
Base Credit Value
Progressive Levels Supported 1
CCCE Transfer Limit ON $10000.00
0
Hopper Limit 030
Multigame Identification Number N/A
Theoretical RTP % 88.07
Maximum Possible Win Amount($) 1000000
Substantial Win Amount ($) 2000
Maximum Wager Permitted ($) 10.00
‘RESERVE’ : Exit
The Metering Information screen provides the operator with a more comprehensive list
of parameters than is provided on the Audit Mode - Information Page. The first eight
parameters displayed are identical to those displayed on the Audit Mode - Information
Page.
Carrying out the following procedure accesses the Metering Information screen:
1. Highlight the Metering Information option in the Audit Mode Main Menu by
scrolling through the options with the GAMBLE (scroll up) and TAKEWIN (scroll
2. Press the COLLECT button to display the Metering Information screen.

The Metering Information screen displays the following information:
• Games Played
• Turnover ($)
• Total Wins ($)
• Cancelled Credits ($)
• Cash Box ($)
• Coins In ($)
• Coins Out ($)
• Extra Coin Out ($)
• Progressive ($)
• Banknotes In ($)
• Cashless In ($)
• Cashless Out ($)
• Money In ($)
• Money Out ($)
• RCR Stroke
• RCR Turnover ($)
• RCR Win ($)
• Hopper Refill
• Refill Count
The Metering Information screen also displays Periodic Meters for the displayed
parameters. The Periodic Meters may be reset by pressing the GAMBLE and
TAKEWIN buttons at the same time.
The following figure depicts the Metering Information Screen:

Metering Information Screen
Audit Mode
LAB Meters Total Periodic
Turnover($) 0.00 0.00

Total Wins($) 0.00 0.00
Cashbox($) 0.00 0.00
CancelCredit($) 0.00 0.00
MoneyIn($) 0.00 0.00
MoneyOut($) 0.00 0.00
CashIn($) 0.00 0.00
CashOut($) 0.00 0.00
CoinIn($) N/A
Credit($) 0.00
Power Up 3
Games Since Last Power Up 0
Games Since Last Door Open 0
Games Played (Stroke) 0
-----------------------------------------------------------------------
‘RESERVE’ : Exit
Configuration Information
The Configuration Information screen displays all the details relating to the parameters,
both variable and fixed, under which the machine operates. The displayed information
includes the following:
Game Detail
• Serial Number (GMID)

• Operator ID
• BGVN
• Protocol Version ID
• Token Value ($)
• Hopper Collect Limit ($)
• Hopper Refill Amount ($)

Additional information that is displayed relating to devices fitted to the machine is

provided under the heading Device Selection and contains the following information:
Device Settings
• Coin Validator Fitted

• Hopper Fitted
• Bill Validator Fitted
• Bill Validator Version
Information is also included as to denominations of bills that the Bill Validator will
accept and includes all Australian note denominations from $5 through to $100.
Bills Settings
• Accept $5 Notes (yes/no)

Note: Displayed parameters cannot be altered on this screen. Parameters that can be
changed can only be done so on the Configuration Mode screen.
The following figure depicts the Machine Configuration Screen:

Configuration Information Screen
Audit Mode
Machine Configuration
Game Detail Olly Orca 1c 20L var 99 88.07%

Venue Name
House Number
Machine Serial Number: XAE000000 Hour: 14
Machine Number (GMID) XXXXXX Minute: 13
Token Value $1 Second: 22
CCCETransfer Permitted YES Month: March
Hopper Limit (Coins) 030 Day: 31
Year: 02
Hopper Refill Amt(coins) 050
Ticket Printer Limit $00500
Coin Validator Fitted YES
Coin Validator Enabled YES
Hopper Fitted YES
Hopper Enabled YES
Bill Validator Fitted YES
Bill Validator Enabled YES
Ticket Printer Fitted NO
Ticket Printer Enabled NO
Offline Ticket Printing NO
Accept $5 Bills YES
Accept $10 Bills YES
Bill Validator Version AU5M2R08
-----------------------------------------------------------------------
'RESERVE' : Exit
Game Statistics Page

The game statistics page displays some useful statistics to the clubs regarding the
gamble preferences of their patrons. They can use this information to choose popular
combinations for their future purchases etc.
The screen is divided into 4 columns that are;
• Bet Per Line

• Lines
• Games Played
• % Games Played
For each bet / Line variation played, it will display the Number of Games played and
the percentage attributed to that combination with respect to all games played on the
machine.

It also displays the:
• Total Games Played.

• Number of Games that the gamble option was utilised.
• The percentage of played games that were gambled.
Game Statistics Screen
Audit Mode
Game Statistics
Olly Orca 1c 20L var 99 88.07%
Bet Per Line Lines Games Played % Games Played
1 1 64 92.75
1 3 1 1.45
1 5 1 1.45
1 10 1 1.45
1 20 2 2.90
2 1 0 0.00
2 3 0 0.00
2 5 0 0.00
2 10 0 0.00
2 20 0 0.00
3 1 0 0.00
3 3 0 0.00
3 5 0 0.00
3 10 0 0.00
3 20 0 0.00
10 1 0 0.00
10 3 0 0.00
10 5 0 0.00
10 10 0 0.00
10 20 0 0.00
50 1 0 0.00
50 3 0 0.00
50 5 0 0.00
50 10 0 0.00
50 20 0 0.00
Total Games Played 69

Total Paid Games Gambled 0
% of Paid Games Gambled 0.00
-----------------------------------------------------------------------
'RESERVE' : Exit
Configuration Mode
The Configuration Mode allows the operator to make changes to certain parameters
prescribing how the machine operates. The Configuration Mode also allows the
operator to change the volume at which the game operates.
The Configuration Mode Setup Menu screen provides options to make changes to the
following items:
• Machine Configuration Setup

• Real Time Clock Setup
• Sound System Setup

The following figure shows the screens that may be accessed from the Setup Menu
screen:
Setup Menu Screen
Configuration Mode
Setup Menu
Machine Configuration Setup

Real Time Clock Setup
Sound System Setup
-----------------------------------------------------------------------
GAMBLE - Move to Previous Item TAKEWIN - Move to Next Item
COLLECT - Select Item
RESERVE - Exit to Previous Menu

Machine Configuration Setup

This option presents a page similar to the Configuration Information Page.
At initial configuration, all items are available. When re-entering the configuration
mode, the items greyed out are no longer selectable. To perform a full reconfiguration,
you must clear the NVRAM, as described in Full Machine Configuration Chapter 5.
To select the item for editing
1. Use the GAMBLE / TAKEWIN buttons to scroll the blue highlighted line to the
item required for editing. (GAMBLE for previous item, TAKEWIN for the next
item).
2. Select the item by pressing COLLECT.
The selected item then is highlighted by a white band and can now be edited.
3. Use the GAMBLE / TAKEWIN buttons to edit the value/condition and press
COLLECT.
This item is now changed and highlighted in blue.
4. Move the cursor using the GAMBLE / TAKEWIN buttons until save is
highlighted and press COLLECT
A message should appear ‘Data Saved Correctly to EEPROM’ should appear. This
confirms that the change has been written to the E2PROM.
5. Select Exit using the GAMBLE / TAKEWIN buttons, press COLLECT to exit the
Machine Configuration page.
The following is the Machine Configuration Page.

Machine Configuration Screen
Configuration Mode

Venue Name
House Number
Machine Serial Number: XAE000000
Token Value $1
CCCETransfer Permitted YES
Hopper Limit (Coins) 030
Device Selection
Hopper Fitted YES
Hopper Enabled YES
Bill Selection
Accept $5 Bills YES
Save
Exit
-----------------------------------------------------------------------
COLLECT - Select Item for Edit

Real Time Clock Setup

The Real Time Clock Setup screen provides a facility to change the date and time that
the machine is referenced to.
Note: When a time or date field has been selected the GAMBLE and TAKE WIN
buttons operate differently to other configuration modes.
1. Highlight the Real Time Clock Setup option in the Setup Menu. The current
option appears with a blue highlight.
2. Press the COLLECT button to display the Real Time Clock Setup screen.
3. Scroll to the field you wish to set with the GAMBLE (scroll up) and TAKE WIN
(scroll down) buttons.
4. Press the COLLECT button to highlight the selection to be changed. The
highlight changes from blue to red.
5. Press GAMBLE or TAKE WIN to increment the selected item to the desired
value.
6. Press the COLLECT button to save the change or the RESERVE button to
discard the change. The desired option will change from a red to a blue
highlight.
7. Repeat the above steps to change other date and time fields (as desired).
8. To save the new settings scroll to the Save option.
9. Press COLLECT to save and exit, or RESERVE to cancel the change.
Real Time Clock Configuration Screen

Configuration Mode
Real Time Clock Configuration
Hour: 14
Minute: 13
Second: 22
Month: March
Day: 31
Year: 02
Save
Exit
-----------------------------------------------------------------------
Sound System Setup

The Sound System Setup screen provides a facility for the volume of the machine to be
changed. The Sound System Setup screens displays the volume level on a scale of
100% and can be changed in increments of 2%. The volume cannot be changed to a
value less than 10%.
Note: Certain mandatory sounds (i.e. Alarms) cannot be attenuated and are set at
predetermined volume levels. The following procedure assumes that the machine is
already at the Configuration Mode Setup Menu Screen.
Carrying out the following steps can access the Sound System Setup Screen:

1. Highlight the Sound System Setup screen from the Configuration Mode Setup
Menu by scrolling through the options with the GAMBLE (scroll up) and the
TAKEWIN (scroll down) buttons. The current option appears with a blue
highlight.
2. Press the COLLECT button to display the Sound System Setup screen.
3. With the Sound System Setup screen displayed the volume can be changed
with the GAMBLE (increase volume) and TAKEWIN (decrease volume)
buttons.
4. When the desired volume has been reached the volume can be saved by
pressing the COLLECT button.
5. Press the RESERVED button to exit the Sound System Setup screen and
return to the Configuration Mode Setup Screen.
Sound System Setup Screen
Configuration Mode
SOUND SYSTEM SETUP
Volume Level : 40%
Min Level = 10%

Max Level = 100%
-----------------------------------------------------------------------
GAMBLE - Volume Up
TAKEWIN - Volume Down
COLLECT - Save Setting
RESERVE - Exit

Bill Meters Page

The Bill Meters information page gives a history of all bills inserted. For each
denomination there are two columns, Total, and Periodic.
• Total is the total number of notes validated at each denomination inserted;

below this the total amount is displayed in dollars, This amount will keep
incrementing with every deposit until the NVRAM is cleared.
• Periodic is a running count of bills and values. You can reset these counters at
any time. This function is intended to keep a daily or weekly account of what
goes into the machine.
• The Bill Meters page also displays the most recent ten notes deposited, to
resolve player disputes. It shows the value of each note and the date and time it
was inserted.
To reset the Periodic meters go to the Audit Mode – Information Page screen and
press the GAMBLE and TAKEWIN buttons together.
Bill Meters Screen
Bills Information
Bills Meters
Bills Total Periodic

Inserted
$5 0 0
($) 0 0
$10 0 0
($) 0 0
$20 0 0
($) 0 0
$50 2 2
($) 100 100
$100 0 0
($) 0 0
Bills History (up to last ten)

Bill Inserted Time
$50 Mon Aug 19 16:51:35 2002
$50 Mon Aug 19 16:51:28 2002
-----------------------------------------------------------------------
'RESERVE' : Exit

Hopper Refill Level Adjustment

This is a maintenance procedure, which requires you to enter Test Mode, so it is
described in Chapter 5.

Chapter
4
ROUTINE SERVICING
General Maintenance
This chapter provides information for routine servicing of the Ambassador series
gaming machine. The instructions are limited to those which are deemed appropriate to
be carried out on-site with minimum disruption to the machines operation. More
advanced information, and a listing of failure and status messages is in the next
chapter.
Caution: when cleaning the machine do not use any abrasive detergent or
solvent. Do not use any bleaching or chlorine agents.

There are no specific general maintenance requirements for the Cabinet Body
Assembly except for cleaning, and the emptying of the Drain Tray.
Cleaning of the exterior of the Cabinet Body Assembly should be carried out using a
mild detergent solution and a damp cloth. No abrasives should be used and care
should be taken to ensure that excess cleaning solution does not enter the machine via
the locks, latches or door assemblies.

Chapter 4: Routine Servicing — Control Panel Assembly

There are no specific general maintenance requirements for the Control Panel
Assembly except for cleaning.
Cleaning of the exterior of the Control Panel Assembly should be carried out using a
mild detergent solution and a damp cloth. No abrasives should be used and care
should be taken to ensure that excess cleaning solution does not enter the machine via
the locks, latches, buttons or door assemblies.
Note: Cleaning of the Control Panel Assembly should only be accomplished with the
panel in the closed position. Prior to cleaning the Coin Tray Assembly ensure that the
chip tray drain container will not overflow from the application of the cleaning solution.
At the completion of the cleaning ensure that the drain container is emptied. If the
cleaning solution does not pass through the drain tube replacement of the drain tube
may be required.

There are no specific general maintenance requirements for the Cabinet Front Panel
Assembly except for cleaning.
Cleaning of the exterior of the Cabinet Front Panel Assembly should be carried out
using a mild detergent solution and a damp cloth. No abrasives should be used and
care should be taken to ensure that excess cleaning solution does not enter the
machine via the locks or door assemblies.
Note: Cleaning of the Cabinet Front Panel Assembly should be accomplished with the
Cashbox in the closed position. At the completion of cleaning ensure that there is no
cleaning solution in the Cashbox.
Monitor Assembly
There are no Operator maintenance requirements for the Monitor Assembly except for
cleaning the display. The assembly should be opened only by qualified Service
Personnel.
Cleaning of the monitor display should be carried out using a mild detergent solution
and a damp cloth.
When cleaning the Monitor display ensure that cleaning solution does not enter the
machine cabinet.

Chapter 4: Routine Servicing — Bill Validator
Bill Validator
The following procedure details how to open the Bill Validator Door.
Note: If the Bill Validator Door is unlocked and opened while electrical power is
applied to the machine alarms will sound and messages will be generated on the
screen.
1. Insert the appropriate key into the lock assembly at the front of the Bill Validator
Door and rotate clockwise
2. Locate the release mechanism on the underside of the Control Panel Assembly
right side and push the lever forward to release the door
3. When the door has been released (by spring tension) lift the door to the full
open position
Closing and locking the Bill Validator Door is the reverse of the opening procedure.
The machine must be reset upon completion of this procedure by rotating the Credit
Reset/Audit Mode switch momentarily to the Credit Reset position.
Unlocking the Bill Validator Door
Releasing the Bill Validator Door (Control Panel Assembly - Underside)

Chapter 4: Routine Servicing — Bill Validator
Bill Validator Door (Door Open)
Bill Validator Jam

The following procedure provides instructions on how to clear a jam in the Bill
Validator. No other maintenance of the Bill Validator is to be attempted by the operator.
Contact with service personnel should be made if a clearing the Bill Validator does not
rectify the condition.
Note: If a jam in the Bill Validator is cleared while the machine is on alarms will sound
and messages will be generated.
1. Unlock and open the Bill Validator Door (refer to the Bill Stacker
Removal/Installation procedure in this chapter)
2. Open the Upper Guide assembly on the Bill Validator to provide complete
acces s to the bill channel (the upper guide is retained by a spring clip at the top
of the Bill Validator)
3. Clear the jam in the note path
4. Close the Upper Guide assembly
5. Close and lock the Bill Validator Door (refer to the Bill Stacker

Chapter 4: Routine Servicing — Cashbox
Bill Validator (Shown Removed and with Upper Guide Open)

Spring clip
Electrical connector
Bezel
Note Entry
Bill Validator
connector
If the Bill Validator frequently rejects valid notes, refer to Test Modes in Chapter 5
Cashbox
The following procedure details how to open the Cashbox Drawer.
Note: If the Cashbox is opened while electrical power is applied to the machine an
alarm will sound and a message will be generated on the screen.
1. Insert the appropriate key into the lock above the Cashbox and rotate clockwise
2. Remove the Cashbox drawer by grasping the recessed handle and pulling it
towards the front of the machine
Closing and locking the Cashbox is the reverse of the opening procedure.
Note: Prior to closing the Cashbox ensure that the lock is unlocked (rotated right)
position.
Unlocking the Cashbox Drawer

Chapter 4: Routine Servicing — Cashbox
Opening the Cashbox Drawer
Emptying the Cashbox

The Cashbox will require removal by the operator to remove coins that are stored
following player input.
The Cashbox can be serviced by carrying out the following procedure:

Note: If the Cashbox is serviced while the machine is on an alarm will sound and a
message will be generated.
1. Unlock and open the Cashbox drawer (refer to Access requirements in this
chapter)
2. Retrieve the coins from the plastic tub in the Cashbox drawer (the tub may be
removed for convenience)
3. Closing and locking the Cashbox drawer is the reverse of the opening
procedure.
4. The machine must be reset upon completion of this procedure by rotating the
Credit Reset/Audit Mode switch momentarily to the Credit Reset position.
Cashbox Drawer (Partially Removed)

Chapter 4: Routine Servicing — Chip Tray Drain
Chip Tray Drain

The Chip Tray Drain Container should be periodically checked and emptied to ensure
that it does not overflow into the cabinet body. Ensure that any overflow is cleaned up.
If you think liquid has entered any component you may need to call a service
technician.
Note: If the Chip Tray Drain Container is serviced while the machine is on an alarm
will sound and a message will be generated.
Chip Tray Drain Container
Chip Tray Drain container
Cashbox container
Coin Hopper
The Coin Hopper should not require removal for servicing as there is a coin loading aid
integrated into the cover of the coin storage receptacle.
Note: If the Coin Hopper is serviced while the machine is on alarms will sound and
messages will be generated.
If Coin Hopper removal is required the following procedure is to be used:

1. Unlock and open the Control Panel Assembly to gain access to the Coin
Hopper
2. Release the spring clip at the base of the Coin Hopper that secures it in
position and pull the base of the hopper towards you.
3. Allow the top of the Coin Elevator to rotate rearwards as the base of the hopper
is brought forward so that the Coin Elevator will clear the Control Panel
Assembly.
4. The Coin Hopper may now be serviced
The installation procedure is the reverse of the removal procedure. Ensure that the
spring clip engages in its recess upon installation.

Chapter 4: Routine Servicing — Bill Stacker
Coin Hopper Removal (Releasing the Spring Clip and Rotating the Hopper)
Bill Stacker
The Bill Stacker will require removal by the operator to remove notes that are stored
following player input. Refer to the Bill Stacker vendor’s service literature for additional
information regarding the Bill Stacker.
The Bill Stacker can be serviced by carrying out the following procedure:
Note: If the Bill Stacker is serviced while the machine is on alarms will sound and
messages will be displayed on the screen.
Note: With the Bill Validator rotated to its rearward position the Bill Validator will be
disconnected from the Bill Stacker.
1. Unlock and open the Bill Validator Door (refer to the Bill Stacker
2. Insert the appropriate key into the lock on the Bill Validator and rotate clockwise
to unlock the mechanism
3. Remove the key from the lock and rotate the the top of the Bill Validator to its
rearwards position
4. Remove the Bill Stacker by grasping the handle on the front of the stacker and
pulling it out of the Bill Validator
The installation procedure is the reverse of the removal procedure. Ensure that when
the Bill Validator is rotated to its usual position that light pressure is placed on the top
of the Bill Validator to engage the locking mechanism.

Chapter 4: Routine Servicing — Bill Stacker
Unlocking the Bill Validator
Bill Validator Rotated to Rearward Position (view at 45 Degrees)
View of Bill Stacker (Partially Removed)

Chapter
5
MAINTENANCE AND TROUBLESHOOTING
Introduction
This chapter provides information for maintenance and troubleshooting of the
Ambassador series gaming machine. In addition, this chapter lists all failure and status
messages to assist in operating the machine. The information in this chapter is
intended for qualified servicing personnel. Damage to the equipment may result if
untrained personnel attempt these procedures.
Test Modes
The Test Mode screen provides the operator with the ability to test various functions of
the machine to confirm functionality.
Note: To enter Test Mode you must clear all credit and open the Control Panel
Assembly (Main Door).
The following figure shows the tests that may be accomplished from the Test Modes
screen:

Chapter 5: Maintenance and Troubleshooting — Test Modes
Test Mode Main Menu
Test Mode
Main Menu
Device Tests
NV RAM Test
Combination Test
-----------------------------------------------------------------------
Access Test Mode screen from the Main Menu screen. It provides four types of test:
• Device Tests
• Memory Test
• Game (Combination) Tests
Carrying out the following steps accesses the Test Mode screen:
Note: The following procedure assumes that the machine is already at the Audit Mode
Main Menu screen.
1. Ensure that there are no credits in the machine.

2. Unlock and open the Control Panel Assembly (Main Door).
3. Highlight the Test Modes option from the Main Menu by scrolling through the
options with the GAMBLE (scroll up) and the TAKEWIN (scroll down) buttons.
The current option appears with a blue highlight.
4. Press the COLLECT button. The Test Mode Main Menu will be displayed. The
desired test menu can now be selected.
5. You may close the main door at this point.

At the completion of testing exit Test Mode Main Menu as follows:

1. Return to the Test Mode Main Menu screen.
2. Press the RESERVE button to exit to the Audit Mode Main Menu screen.
3. Close and lock the Control Panel Assembly (Main Door).
Device Tests
The Device Test screen provides the facility to carry out tests on a selection of
individual assemblies within the machine to determine functionality and correct
operation.
The following figure depicts the Device Test Menu screen:
Device Test Menu Screen
Test Mode
Device Test Menu
Hopper Test
Video Screen Test
Sound Test
Button Test
Lamp Test
-----------------------------------------------------------------------

The Device Tests screen provides options for carrying out the following tests:
• Hopper Test
• Video Screen Test
• Sound Test
• Button Test
• Lamp Test
Carrying out the following steps accesses the Device Tests screen:
Note: The following procedure assumes that the machine is already at the Test Modes
Main Menu screen.
1. Highlight the Device Tests option from the Test Modes Main Menu screen by
scrolling through the options with the GAMBLE (scroll up) and the TAKEWIN
(scroll down) buttons. The current option appears with a blue highlight.
2. Press the COLLECT button to display the Device Tests screen. Individual
Device Tests can now be selected from the options listed.
Hopper Test
The Hopper Test is carried out to verify the correct operation of the Hopper Assembly.
The Hopper Test is initiated from the Device Tests screen by carrying out the following
actions:
Note: The Main Door must be closed to initiate the Hopper Test
1. Verify that a minimum of ten coins can be dispensed; this means that
approximately 50 coins need to be in the hopper assembly to ensure that the
coins can be forced up along the chute and dispensed.
2. Highlight the Hopper Test option. The current option appears with a blue
highlight.
3. Press the COLLECT button.
If the Main Door is open you will be prompted once you are in the Hopper Test
to close the Main Door. The message Fault Clearing Required – Main Door
open will appear. This is critical in this mode because the coin dispensing
chute is attached to the Main door, thus for the dispensing of coin the main
door must be closed.
4. Press COLLECT to initiate the hopper test. Ten coins will now be dispensed to
the coin tray and this can also be confirmed on the screen.
5. Within a red highlight you will be prompted to re-insert the 10 coins The Hopper
Test screen indicates the number of “Coins to Re-insert” and “Coins Re-
inserted” progressively.
6. Once the ten coins have been re-inserted the Hopper Test can be exited. Once
all coins are reinserted a message highlighted in orange appears noting
‘HOPPER TEST COMPLETE, PRESS RESERVE TO EXIT.’
7. Press the RESERVE button to exit the Hopper Test screen.

The following figure depicts the Hopper Test screen:

Hopper Test Screen (Initiated incorrectly with Main Door open)
Test Mode
Hopper Test
Hopper Test
Hopper Fault(s)
(none)
Coin Vallidator Fault(s)
(none)
FAULT CLEARING REQUIRED
MAIN DOOR OPEN Please close MAIN DOOR.
-----------------------------------------------------------------------
RESERVE - Exit Hopper Test

Video Screen Test

The Video Screen Test is carried out to determine the correct display colour, as well as
alignment and placement of the image on the display. Below is a capture of the video
screen test page.
Video Screen Test Page
Test Mode
VIDEO TEST
During Graphics Test:
Press RESERVE to Exit

Press TAKEWIN for next image.
Press GAMBLE for previous image.
Press TAKEWIN or GAMBLE to start the test.
Note: The instructions ARE NOT repeated during the test.
The Video Screen Test can be initiated by carrying out the following actions:
1. Highlight the Video Screen Test option in the Device Tests menu by scrolling
through the options with the GAMBLE (scroll up) and the TAKEWIN (scroll
2. Press COLLECT to enter the Video Screen Test.
3. Press the TAKEWIN or GAMBLE buttons to start the test. Continue to scroll
through the remaining test screens by pressing the TAKEWIN (next screen) or
GAMBLE (previous screen) buttons.

Below are two Video test patterns
Once it has been verified that the display is functioning correctly the Video Graphics
Test can be exited by pressing the RESERVE button.
The video test patterns can also be used as a guide to help calibrate the screen
correctly.
Note: If the GAMBLE button is used to scroll through the different Video Test screens
then the sequence of the displays will be in reverse order.
Sound Test
The Sound Test is carried out to determine that the correct sound is being used with
the correct machine function.
The Sound Test can be initiated by carrying out the following actions:
Note: The Sound Test will test all available sounds. The table shows all sounds
available in the Ambassador series of gaming machines. Some sounds may not be
included in a particular game.
1. Highlight the Sound Test option from the in the Device Tests menu by scrolling
down) buttons. The current option appears with a blue highlight. Then press
COLLECT.
2. Press the TAKEWIN (next sound) or GAMBLE (previous sound) buttons to
select the desired sound (numbered 1 through 30).
3. Press COLLECT to listen to the desired sound. The sounds applicable to the
numbered sound appear in the following table

Sounds
Sound Sound Name Approximate Duration

1 Alarm 2.0 seconds
2 Attention 0.45 seconds
3 Feature Bell 1.4 seconds
4 Coin in 0.2 seconds
5 Melody 1 0.3 seconds
18 Meter Ramp Not included
19 Reel Latch 0.25 seconds
20 Reel Stop 0.30 seconds
21 Meter Rack 1.65 seconds
22 Gamble Win 0.25 seconds
23 Gamble Lose 0.20 seconds
24 Card Flip 0.30 seconds
25 Feature 8.25 seconds
26 Feature End 1.60 seconds
27 Fanfare Not included
28 Ressen-1 0.70 seconds
4. Repeat the above procedure on the remaining sounds (as desired).

5. At the completion of testing press the RESERVE button to return to the Device
Tests Main Menu.

Sound Test Screen
Test Mode
SOUND TEST
Total Sounds Available: 24
Current Sound Selected: 1 (Alarm).
Press TAKEWIN to select next sound.

Press GAMBLE to select previous sound.
Press COLLECT to play sound.
Press RESERVE to return to previous menu.

Button Test
The Button Test verifies the correct operation and sequences of the buttons.
The Button Test can be initiated by carrying out the following steps:
1. Highlight the Button Test option from the Device Tests menu by scrolling
2. Press the COLLECT button to display the Button Test screen (illustrated
below).
3. With the Button Test screen displayed, pressing an individual button on the
Button Panel Assembly annunciates the button designation on the screen and
illuminates the associated lamp within the button.
4. Repeat the above procedure on the remaining buttons (as desired).
5. At the completion of the testing press the RESERVE button twice to return to
the previous menu.
Button Test Screen
Test Mode
BUTTON TEST
Press RESERVE 2 Times to EXIT

Lamp Test
The Lamp Test is carried out to verify correct operation and sequencing of the lamps
within the buttons on the Button Panel Assembly. To initiate the Lamp Test:
1. Highlight the Lamp Test option from the Device Tests menu by scrolling
2. Press the COLLECT button to display the Lamp Test screen.
3. The Lamp Test commences automatically upon entering the screen. The
individual lamps within the buttons illuminate individually in sequence (left to
right) until all lamps are illuminated. Included within the test sequence is the
illuminating/extinguishing of the tower lights. The lamps then extinguish
individually in sequence (left to right) until all lamps are off. As the individual
lamps illuminate and extinguish the Lamp Test screen displays the designation
of the lamp being illuminated/extinguished.
4. Exit the Lamp Test and return to the Test Mode Main Menu by pressing the
RESERVE button.
Lamp Test Screen
Test Mode
LAMP TEST
Lamp: BET BUTTON No 2 On
RESERVE - EXIT

NVRAM Test
The NVRAM (Non-Volatile Random Access Memory) Test validates the data stored in
each of the NVRAM banks.
The NVRAM Test is initiated by carrying out the following actions:

Note: The following procedure assumes that the machine is already at the Test Modes
Main Menu screen.
1. Highlight the NVRAM Test option from the Test Modes Main Menu screen by
scrolling through the options with the GAMBLE (scroll up) and the TAKEWIN
2. Press the COLLECT button to display the NVRAM Test screen.
3. With the NVRAM test displayed carry out the NVRAM Test by pressing the
COLLECT button. The test will be performed and a Pass message will be
displayed on the screen to indicate the test has passed or a Fail message if the
test has failed.
4. Exit the NVRAM Test and return to the Test Mode Main Menu by pressing the
RESERVE button.
The following is the NVRAM Test Screen:

NVRAM Test Screen
Test Mode
NVRAM TEST
PASS: NVRAM Test........
-----------------------------------------------------------------------
COLLECT - Start NVRAM Test; RESERVE - Exit

Combination Test
The Combination Test enables you to test reel combinations to verify the correct win
amounts for the amount gambled and the number of lines played.
The following procedure assumes that the machine is already at the Test Modes Main
Menu screen. See the Reserved Page for applicable reel/line win combinations.
Combination Test Screen

Initiate the Combination Test by:

1. Highlight the Combination Test option from the Test Modes Main Menu screen
by scrolling through the options with the GAMBLE (scroll up) and the TAKEWIN
2. Press the COLLECT button to initiate the test. A modified game screen is
displayed. Red and green squares (one red, four green) appear in the upper
right corner of each reel. The red square indicates the active reel.
3. Press the COLLECT button to select the reel to spin.
4. Press the GAMBLE (rotate down) or TAKEWIN (rotate up) buttons to rotate the
selected reel. Rotate each reel to desired position
5. Use the BET buttons to choose the amount to gamble. The selected amount
will appear in the BET window and the Pay Table win amounts change to
reflect the amount gambled.
6. Use the PLAY buttons to select the number of lines to play.
The WIN window displays the credits that the game would pay. Any winning lines are
highlighted on the reels, allowing the amount won to be verified according to the Pay
Table.
Repeat the above steps to test other combinations (as desired).

Exit the Combination Test by rotating the Audit Mode/Credit Reset Switch to the Credit
Reset position.

Chapter 5: Maintenance and Troubleshooting — Monitor Adjustment
Monitor Adjustment
The Monitor can be adjusted with the Monitor Control Panel should it be necessary.
The following parameters may be adjusted: Brightness (BRT), Contrast (CONT),
Horizontal Size (H-SIZE), Vertical Size (V-SIZE), Horizontal Position (H-POS), Vertical
Position (V-POS), Pincushion (PIN), Keystone/Trapezoid (KEY), Moire (MOIRE), and
Tilt (TILT). The Moire parameter may be selected on or off only. The Volume (VOL)
function is not used.
The following procedure may be used:

Note: The LED will flash when the selected parameter has been adjusted to the
maximum or minimum level.
1. Unlock and open the Monitor Door Assembly
2. Pivot the Monitor Control Panel to access the keypad
3. Press the SELECT but to highlight the function requiring adjustment.
Subsequent presses of the SELECT button selects the next parameter for
adjustment
4. Use the appropriate (3,4,5,6) button to increase or decrease the selected
parameter
5. To reset the monitor to the factory default settings press the 3and 4buttons
concurrently.
Note: The adjusted function will be set in memory three (3) seconds after the last
button selection. If no selection is made on the Monitor Control Panel after a short
period of time the highlighted selection reverts to the Brightness/Contrast (BRT/CON)
selection.
Note: The Horizontal and Vertical control functions of the control panel have been
configured for a conventional CRT display. When making adjustments of the monitor
Horizontal functions use the buttons marked as Vertical (and vice versa).

Chapter 5: Maintenance and Troubleshooting — Monitor Adjustment
Monitor Assembly
Monitor Door Assembly

(Incorporates Monitor Mask)
Monitor Assembly
• • • • • •
v
TILT MOIRE PIN H-POS H-SIZE BRT
VOL ON/OFF KEY V-POS V-SIZE CONT

v
• • • • •
RECALL
• • • • • • • • • •
• • •
5 • • • • • • •
5
5
SELECT

Chapter 5: Maintenance and Troubleshooting — Bill Validator Assembly
Bill Validator Assembly

The Bill Validator Assembly can be removed and installed by carrying out the following
procedure:
Note: If the Bill Validator and/or Bill Stacker are disconnected and removed while the
machine is on alarms will sound and messages will be generated.
Removal
Note: Do not remove or adjust the hardware on the Bill Validator Assembly
Adjustment Bracket. The Bill Validator Assembly is removed by removing the fasteners
through the base of the Bill Validator Assembly.
1. Unlock and open the Control Panel Assembly to provide access to the Bill
Validator Assembly
2. Unlock the Bill Stacker Locking Arm and remove the Bill Stacker (refer to the
Bill Stacker Servicing procedure in the Operators Manual or request the
operator carry out this function)
3. Disconnect and remove the Bill Validator from the Bill Validator Assembly (refer
to the Bill Validator Removal procedure)
4. Remove the attaching hardware securing the Bill Validator Assembly to the Bill
Validator Adjustment Bracket and retain for re-installation. The Bill Validator
can now be removed.
Bill Validator Assembly (shown with Bill Validator and Bill Stacker removed)
Bill Acceptor Assembly

(shown rotated)
Fasteners
(forward fastener
hidden from view)

Chapter 5: Maintenance and Troubleshooting — Bill Validator Cleaning
Installation
1. Position the Bill Validator Assembly in position and secure it to the Cabinet
Body assembly with the attaching hardware previously removed
2. Install and reconnect the Bill Validator to the Bill Validator Assembly (refer to
the Bill Validator Installation procedure)
3. Install the Bill Stacker to the Bill Validator Assembly and reconnect the Bill
Validator connector (refer to the Bill Stacker Servicing procedure in the
Operators Manual or request the operator carry out this function)
4. Ensure that with electrical power applied to the machine that the Bill Validator
carries out and passes the Self Test (green LEDs on the Bill Validator bezel will
illuminate in a continuous sequence indicating test pass, otherwise a single red
symbol will appear in the centre of the bezel indicating the Bill Validator is
inoperative/disabled)
5. Close and lock the Control Panel Assembly
Bill Validator Cleaning

The Bill Validator Assembly may reject notes with increased frequency as deposits on
the validator sensors accumulate. If the Bill Validator requires cleaning the following
procedures is to be used:
Caution: Use a 90% solution of isopropyl alcohol to clean the Coin Validator.
The use of other solvents may damage the optical sensors within the Bill
Validator. Ensure that excess cleaning solution does not enter the Bill Validator.
Note: If the Bill Validator is serviced while the machine is on alarms will sound and
1. Remove the Bill Validator from the Bill Validator Assembly (refer to Bill
Validator in Chapter 5)
2. Open the Upper Guide assembly to provide complete access to the bill channel
(the upper guide is retained by a spring clip at the top of the Bill Validator)
3. Using a soft lint-free cloth dampened with isopropyl alcohol wipe the bill
channel surfaces on the upper and lower guide to remove any accumulated
residue
4. Using a soft lint-free cloth or cotton bud dampened with isopropyl alcohol
remove any residue accumulated on the optical sensors and magnetic head.
Remove any excess cleaning solution
5. Using a soft lint-free cloth dampened with isopropyl alcohol clean the surface of
the pressure rollers (the belt surface may be cleaned by using a thumb to rotate
one of the drive rollers while holding the cloth against the belt surface
6. Close the Upper Guide assembly
7. Install the Bill Validator to the Bill Validator Assembly (refer to the Bill Validator
Removal/Installation procedure)

Chapter 5: Maintenance and Troubleshooting — Bill Validator
Bill Validator
The Bill Validator can be removed and installed by carrying out the following procedure:
Note: If the Bill Validator and/or Bill Stacker are disconnected and removed while the
Removal
1. Unlock and open the Control Panel Assembly to provide access to the Bill
Validator
2. Disconnect the Bill Validator (Do not disconnect the Bill Validator by pulling on
the harness. It is recommended that long nose pliers (or similar) are used to
disconnect the Bill Validator by the connector to prevent harness damage)
3. Pull back the spring clips retaining the Bill Validator to the Bill Validator
Assembly at both sides to release the Bill Validator. The validator can now be
removed
Bill Validator Removal

Bill Validator
Bill Validator upper guide
(incorporating bezel)
Locating Lugs Bill Stacker locking arm lock
Locking arm
Retention clip
(spring clips each side)
Bill Stacker
Installation
1. Locate the Bill Validator in the locating lugs on the Bill Validator Assembly.
Ensure that the spring clips on both sides of the Bill Validator Assembly secure
the Bill Validator
2. Re-connect the connector to the Bill Validator

Chapter 5: Maintenance and Troubleshooting — Coin Validator
Coin Validator
The Coin Validator may reject coins with increasing frequency as deposits on the
validator sensors accumulate. If the Coin Validator requires cleaning the following
procedure is to be used:
Caution: Do not use any solvents to clean the Coin Validator. Use only a mild
detergent solution. The use of solvents may damage the optical sensors within
the Coin Validator.
1. Remove the Coin Validator (refer to the Coin Validator Removal/Installation

procedure)
2. Using a soft bristle brush or toothbrush moistened with the detergent solution
remove any residue accumulated in the coin path. Take care not to use the
brush on the optical sensors. Remove any excess cleaning solution using a
clean lint-free cloth
3. Using a cotton bud moistened with the detergent solution remove any residue
accumulated on all of the optical sensors. Remove any excess cleaning
solution using a clean lint-free cloth
4. Re-install the Coin Validator (refer to the Coin Validator Removal/Installation
procedure)
5. With electrical power applied to the machine and with the game in operation
verify that the coin validator operates satisfactorily
Coin Validator (Shown with Chip Tray removed for clarity)
Connector
Coin Validator
Retention clips
Coin diverter

Chapter 5: Maintenance and Troubleshooting — Button Lamps
Button Lamps
Button Lamps will periodically require replacement when they cease to illuminate.
Button Lamp replacement can be accomplished by carrying out the following steps:
Caution: Ensure that electrical power is either removed from the machine or that
the Button Panel Assembly has been disconnected prior to replacing lamps.
1. Unlock and open the Control Panel Assembly and gain access to the underside
of the Button Panel Assembly
2. Grasp the base of the button and rotate counter clockwise (approximately 45
degrees) to disengage from the lamp body. The lamp base can now be
removed from the body
3. Remove the faulty lamp and insert a serviceable lamp
4. Re-seat the lamp base in the lamp body and rotate the base clockwise
(approximately 45 degrees)
6. Verify that the Button Lamp operates by either carrying out a Lamp Test or by
operating the machine
Full Machine Configuration

Each machine requires configuration prior to use. This is normally performed
immediately following manufacture. The machine generally does not require further
configuration unless there is a major failure in the memory of the machine.
The following procedures include instructions for carrying out corrective action for a
variety of situations where a machine system error or memory fault occurs. This
includes procedures for carrying out a Full configuration, to Clear NVRAM, copy data
from EEPROM to NVRAM, and copy data from NVRAM to EEPROM.
The Full Configuration can be performed by carrying out the following steps:
Note: When certain fields have been selected to be changed by pressing the
COLLECT button, the GAMBLE and TAKEWIN buttons operate differently to other
configuration modes.

Chapter 5: Maintenance and Troubleshooting — Full Machine Configuration
1. Unlock and open the Control Panel Assembly to gain access to the Security
Housing Assembly
2. Remove the Chip Tray Drain Container and Coin Hopper to allow Security
Housing Assembly Door removal (refer to the Coin Hopper Removal
Procedure)
3. Unlock the Security Housing Assembly, break and remove the security tag seal
from the top of the assembly. Remove the door by pulling it forward
4. Press and hold the SECURE switch (uppermost) on the front of the Main Board
while switching EGM power off for five seconds and then back on. Do not
release the SECURE switch until the display reappears.
5. The display presents two options: Copy from E2PROM or Full Configuration.
6. To select Full Configuration hold down the SECURE switch and
simultaneously press COLLECT on the button panel. The machine will reset
and then display the Full Configuration page. All installed options are now
enabled.
7. To scroll the options use the GAMBLE (scroll up) and TAKEWIN (scroll down)
buttons.
8. To select an option to change, press COLLECT. The highlight changes from
blue to red.
9. To change a field use GAMBLE or TAKEWIN to scroll the list of available
settings.
10. To enter a change press COLLECT, or to discard the change press RESERVE.
11. Repeat the above steps to change the remaining fields as desired.
12. When you complete Machine Configuration, scroll to the Save option.
13. To save the changes press COLLECT; to discard all changes RESERVE.
14. To exit Machine Configuration scroll to the Exit option and press COLLECT.
15. Re-install, lock and re-seal the Security Housing Assembly Door Assembly
16. Re-install the Chip Tray Drain Container and the Coin Hopper Assembly (refer
to the Coin Hopper Installation procedure)

Full Machine Configuration Screen
Configuration Mode

Venue Name
House Number
Machine Serial Number: XAE000000
Token Value
CCCETransfer Permitted YES
Hopper Limit (Coins) 030
Device Selection
Hopper Fitted YES
Hopper Enabled YES
Bill Selection
Accept $5 Bills YES
Save
Exit
-----------------------------------------------------------------------
Clear NVRAM
The requirement to clear the NVRAM is typically due to a major fault in the machine
(e.g. Sytem Error, Change of Game Type) necessitating the NVRAM to be reset. When
NVRAM has been reset it is necessary to carry out the Full Configuration of the
machine.

Carry out the following steps to clear the NVRAM:

1. Unlock and open the Control Panel Assembly to gain access to the Security
Housing Assembly
2. Remove the Chip Tray Drain Container and Coin Hopper to allow Security
Housing Assembly Door removal (refer to the Coin Hopper Removal
Procedure)
from the top of the assembly. Remove the door by pulling it forward
4. Press and hold the RESET switch (Lowermost) on the front of the Main Board
consecutively with the COLLECT button on the Button Panel Assembly for five
seconds to enter the enter the Full Configuration screen (prompts appear on
the screen providing further details, i.e. how to abort the Clear NVRAM
procedure)
5. Carry out the Full Configuration of the machine (refer to the Full Configuration
procedure in this chapter) or copy the data from the EEPROM (refer to the Data
Transfer - EEPROM to NVRAM procedure in this chapter).
Data Transfer — EEPROM to NVRAM

A data transfer from the EEPROM to the NVRAM is typically required due to a NVRAM
reset being carried out. The EEPROM is essentially the backup memory of the
machine. Prompts appear on the screen during configuration directing the service
technician what action is required.
Note: The following procedure assumes that the machine has already undergone an
NVRAM Reset (Clear) procedure and is still displaying the Configuration Mode Screen.
It also assumes that the Control Panel Assembly is still open and access is still
available to the Security Housing Assembly Main Board.
With the Configuration Mode screen displayed following a NVRAM Reset (Clear) being
carried out, press and hold the SECURE switch (Uppermost) on the front of the Main
Board consecutively with the COLLECT button on the Button Panel Assembly for five
seconds to copy the data (prompts appear on the screen providing further details, i.e.
how to abort the copying of the data procedure).

Data Transfer — NVRAM to EEPROM

A data transfer from the NVRAM to the EEPROM is typically required due to a Full
Configuration being carried out. The revised configuration data must be copied to the
EEPROM for it to be available as a backup. Prompts appear on the screen during
configuration directing the service technician what action is required.
Note: The following procedure assumes that the machine has already undergone the
Full Configuration procedure and is still displaying the Configuration Mode Screen. It
also assumes that the Control Panel Assembly is still open and access is still available
to the Security Housing Assembly Main Board.
With the Configuration Mode screen displayed following a Full Configuration being
carried out, press and hold the SECURE switch (Uppermost) on the front of the Main
Board consecutively with the COLLECT button on the Button Panel Assembly for five
seconds to copy the data (prompts appear on the screen providing further details, i.e.
how to abort the copying of the data procedure)
System Error
When a System Error occurs with the machine (possibly due to a corruption of the
NVRAM or EEPROM Mismatch) the data stored in the machine can be accessed for
recording purposes. Prompts appear on the screen directing the service technician
what action is required.
Note: The following procedure assumes that the screen is displaying a “System Error”
message.
1. Insert the Audit Mode/Credit Reset key into the lock and momentarily rotate it
anticlockwise to display the Configuration Information screen (record data if
necessary)
2. Momentarily rotate the key anticlockwise a second time to toggle the Metering
Information screen (record data if necessary)
3. Reset (Clear) the NVRAM (refer to the Clear NVRAM procedure in this chapter)

Coin Hopper
The Coin Hopper should not require removal for servicing as there is a coin loading aid
integrated into the cover of the coin storage receptacle.
Note: If the Coin Hopper is serviced while the machine is on alarms will sound and
If Coin Hopper removal is required the following procedure is to be used:
Hopper
2. Release the spring clip at the base of the Coin Hopper that secures it in
position and pull the base of the hopper towards you. Allow the top of the Coin
Elevator to rotate rearwards as the base of the hopper is brought forward so
that the Coin Elevator will clear the Control Panel Assembly. The Coin Hopper
may now be serviced.
3. When installing the Coin Hopper allow the top of the Coin Elevator to enter the
Cabinet Body Assembly aft of the Chip Tray Assembly and forward of the
Hopper Stop Bracket (underside of Monitor Shelf). Locate the Coin Hopper on
the tray and push it rearwards. The Coin Hopper connector will be mated with
the receptacle when the spring clip engages on the base of the hopper.
4. Close and lock the Control Panel Assembly.
Coin Hopper (Shown with Control Panel Assembly removed for clarity)
Hopper Stop Bracket
Coin Elevator
Coin Hopper
(shown partially removed)

Chapter 5: Maintenance and Troubleshooting — Fuse Replacement
Fuse Replacement
The Mains Filter Assembly should not require removal for fuse replacement.
WARNING:
Ensure that electrical power has been removed from the machine prior to
carrying out any maintenance on the mains filter assembly. You risk electric
shock by attempting any maintenance with electrical power applied.
1. Unlock and open the Control Panel Assembly to gain access to the Mains Filter
Assembly
2. Access the fuse by rotating the retainer counter clock wise. Remove the
retainer
3. Replace the fuse in the retainer (if required)
4. Locate the retainer (with fuse) on the Mains Filter Assembly and install by
rotating the retainer clockwise
5. Restore electrical power to the machine and select the switch on the Mains
Filter Assembly to on (illuminated)
6. Verify that the machine begins to initialise and the game display appears
Mains Filter Replacement

The Mains Filter Assembly can be removed and installed by carrying out the following
procedure:
WARNING
Ensure that electrical power has been removed from the machine prior to
carrying out any maintenance on the mains filter assembly. You risk electric
shock by attempting any maintenance with electrical power applied.
Removal
1. Unlock and open the Control Panel Assembly to provide access to the Mains
Filter Assembly
2. Disconnect the electrical connectors from the front of the Mains Filter Assembly
3. Remove the three fasteners attaching the Mains Filter As sembly cover to the
front panel and retain for re-installation. The cover may now be removed
4. Disconnect the Ground Strap and 240 V AC Mains input lead from the Mains
Filter Assembly. Retain the attaching Ground Strap attaching hardware for re-
installation
5. Remove the attaching hardware securing the Mains Filter Assembly to the
Cabinet Body Assembly and retain for re-installation. The Mains Filter
Assembly can now be removed.

Chapter 5: Maintenance and Troubleshooting — Mains Filter Replacement
Mains Filter Assembly

Fasteners
Cover Assembly Fastener (cover)
Fuses Output connectors
Front panel
Fastener (cover)
IEC connector
(240V output)
Mains Switch
Fastener (cover)
Fastener
Installation
1. Place the Mains Filter Assembly in position and secure it to the Cabinet Body
Assembly with the attaching hardware previously removed
2. Reconnect the 240 V AC Mains input lead and Ground Strap to the Mains Filter
3. Install the cover to the Mains Filter Assembly front panel with the attaching
hardware previously removed
4. Re-connect the electrical connectors to the Mains Filter Assembly
5. Restore electrical power to the machine and select the switch on the Mains
Filter Assembly to on (illuminated)

Chapter 5: Maintenance and Troubleshooting — 24 V DC Power Supply
24 V DC Power Supply
The 24 V DC Power Supply can be removed and installed by carrying out the following
procedure:
WARNING:
Ensure that electrical power has been removed from the 24 v dc power supply
prior to carrying out any maintenance on the assembly. You risk electric shock
by attempting any maintenance with electrical power applied to the power
supply.
Removal
1. Unlock and open the Control Panel Assembly to provide access to the 24 V DC
Power Supply
2. Remove the covers from the 24 V DC Power Supply to gain access to the
terminal blocks. Retain the covers and attaching hardware for re-installation
3. Prior to disconnecting the wiring from the power supply identify all lugs for
location
4. Remove the hardware securing the lugs to the terminal blocks and retain the
hardware for re-installation
5. Remove the attaching hardware securing the 24 V DC Power Supply to the
Cabinet Body Assembly and retain for re-installation. The 24 V DC Power
Supply can now be removed
6. Remove the attaching hardware securing the 24 V DC Power Supply to its
mounting bracket and retain for re-installation
24V DC Power Supply (shown with Main Terminal Cover removed)

Fasteners
24 VDC Power Supply (Rear hidden from view)
Terminal Blocks
Main cover
(Shown removed for clarity)

Chapter 5: Maintenance and Troubleshooting — DC to DC Converter
Installation
1. Place the 24 V DC Power Supply in position on its mounting bracket and

secure it with the attaching hardware previously removed
2. Place the 24 V DC Power Supply in position and secure it to the Cabinet Body
3. Re-secure all the lugs to the terminal blocks using the attaching hardware
previously removed
4. Install the covers to the 24 V DC Power Supply with the attaching hardware
previously removed
5. Restore electrical power to the 24V DC Power Supply and select the switch on
the Mains Filter Assembly to on (illuminated)
DC to DC Converter
The DC to DC Converter can be removed and installed by carrying out the following
procedure:
Removal
WARNING:
Ensure that electrical power has been removed from the dc to dc converter prior
to carrying out any maintenance on the assembly. You risk electric shock by
attempting any maintenance with electrical power applied to the converter.
1. Unlock and open the Control Panel Assembly to provide access to the DC to
DC Converter
2. Disconnect the electrical connectors from the DC to DC Converter
3. Remove the attaching hardware securing the DC to DC Converter to the
Cabinet Body Assembly and retain for re-installation. The DC to DC Converter
can now be removed

Chapter 5: Maintenance and Troubleshooting — DC to DC Converter
DC to DC Converter
Fasteners
Connectors
Cooling fans
(underneath)
Fastener
(underneath)
Installation
1. Place the DC to DC Converter in position and secure it to the Cabinet Body

2. Re-connect the electrical connectors to the DC to DC Converter
3. Restore electrical power to the DC to DC Converter and select the switch on
the Mains Filter Assembly to on (illuminated)
5. Close and Lock the Control Panel Assembly

Chapter 5: Maintenance and Troubleshooting — Monitor Assembly
Monitor Assembly
The Monitor Assembly can be removed and installed by carrying out the following
procedure:
WARNING
Check that you have removed electrical power from the machine prior to carrying
out removal/installation procedures. The monitor assembly operates at very high
voltages. Exercise extreme caution when handling the monitor or personal injury
may result, because high voltages exist for some time after power has been
removed.
The monitor assembly weighs about 45 kilograms. Exercise extreme care when
removing or installing the monitor assembly or personal injury may result.
Occupational health and safety regulations must be adhered to.
Removal
1. Unlock and open the Monitor Door Assembly to gain access to the Monitor
Assembly
2. Unlock and open the Control Panel Assembly to gain access to the Monitor
Assembly fasteners
3. Remove the fasteners (two bolts) from the forward outboard edges of the
Monitor Shelf underside and retain for re-installation
4. Close the Control Panel Assembly to allow Monitor Assembly removal
5. Remove the Monitor Assembly by pulling the assembly forward to disengage
the connectors
Monitor Shelf Underside (shown with Control Panel Assembly removed for clarity)
Fasteners
Hopper Stop Bracket

Chapter 5: Maintenance and Troubleshooting — Monitor Assembly
Installation
1. Locate the Monitor Assembly on the Monitor Shelf and push to the rear of the
Cabinet Body Assembly. The Monitor Assembly connectors will be mated with
the receptacles on the Monitor Shelf when the Monitor Frame Assembly
contacts the rear panel
2. Open the Control Panel Assembly to gain access to the Monitor Assembly
fasteners
3. Install the Monitor Assembly fasteners (two bolts) to the forward outboard
edges of the Monitor shelf underside previously removed
5. Ensure that with electrical power applied to the machine that the Monitor
Assembly operates. Carry out a Display Test) and Monitor Adjustment as
required
6. Close and lock the Monitor Door Assembly

Chapter 5: Maintenance and Troubleshooting — Security Housing Assembly

The Security Housing Assembly can be removed and installed by carrying out the
following procedure:
CAUTION: The Security Housing Assembly contains Electrostatic sensitive
devices. Ensure that all appropriate precautions are taken when carrying out
maintenance on the Security Housing Assembly or damage to equipment may
result.
Note: The following procedure assumes that the Security Housing Assembly is
unlocked and open (refer to the Security Housing Assembly Board Removal procedure)
and the Main Board, Interface Board and Connector Board have already been
removed.
Cooling Fans
Security Seal Lug
Security Housing
Assembly
Door Switch
Connector Access
EMI Shield Strip
Spring Loaded
Locking Plunger

Chapter 5: Maintenance and Troubleshooting — Security Housing Assembly
Removal
1. Disconnect the cooling fans on the top of the Security Housing Assembly
2. Remove the fasteners from the Main Board rear connector. Retain the
attaching hardware for re-installation
3. Unscrew the captive threaded fastener at the forward end of the Security
Housing Assembly base. The Security Housing Assembly can now be partially
removed to provide access to the Main Board rear connector harness clamp by
pulling the housing forward to disengage the rear of the assembly from the
locating lugs on the rear of the support bracket
4. Remove the fastener from the harness clamp at the rear of the Security
Housing Assembly and retain for re-installation. The Security Housing
Assembly can now be removed
Note: Ensure that the Main Board rear connector is guided through the hole in the rear
of the Security Housing Assembly or harness damage may result.
Installation
1. Locate the Security Housing Assembly on the support bracket in the Cabinet
Body Assembly and guide the Main Board rear connector harness through the
hole in the rear of the Security Housing Assembly.
2. Re-attach the Main Board rear connector harness clamp to the rear of the
Security Housing Assembly with the attaching hardware previously removed
3. Locate the Security Housing Assembly ensuring that the lugs on the rear of the
housing assembly locate on the rear of the support bracket, then fasten the
captive screw on the Security Housing Assembly base into the support bracket
4. Reconnect the cooling fans on the top of the Security Housing Assembly

Chapter 5: Maintenance and Troubleshooting — Security Housing Assembly Boards
Security Housing Assembly Boards

The printed circuit boards contained in the Security Housing Assembly can be removed
and installed by carrying out the following procedure:
WARNING
Ensure that electrical power has been removed from machine prior to carrying
out any maintenance on the assembly. Personnel risk electric shock by
attempting any maintenance with electrical power applied to the machine.
CAUTION: The Security Housing Assembly contains Electrostatic sensitive

devices. Ensure that all appropriate precautions are taken when carrying out
maintenance on the Security Housing Assembly or damage to equipment may
result. Store removed/ replacement boards in/on an appropriate conductive
medium.
Security Housing Assembly Boards (shown with Boards partially removed)
Cooling Fans
Security Seal Lug
Security Housing
Assembly
Door Switch
Connector Access
EMI Shield Strip
Spring Loaded
Locking Plunger

Main Board
Removal
1. Unlock and open the Control Panel Assembly to provide access to the Security
Housing Assembly
2. Remove the Chip Tray Drain Container and the Coin Hopper Assembly to allow
Security Housing Assembly Door removal (refer to the Coin Hopper Removal
procedure)
form the top of the assembly. Remove the door by pulling it forward
4. Disconnect the connector from the Main Board (to the Interface Board).
Disconnect top connector (wafer) and bottom connector (minifit).
5. The Main Board can be removed by pulling it forward along the guide rails
Installation
1. Locate the Main Board on the guide rails in the Security Housing Assembly and
push it rearwards until it contacts the rear of the housing
2. Connect the connector to the Main Board (To the Interface Board). Connect
wafer connector and minifit connector.
3. Re-install, lock and re-seal the Security Housing Assembly Door Assembly
5. Ensure that with electrical power applied to the machine that the machine
initiates and displays the game display
Interface Board
Removal
Housing Assembly
procedure)
4. Disconnect the connectors from the Interface Board (Communications Board
(where applicable) and Main Board)
5. Disengage the Interface Board from the Backplane Board by extracting the
spring loaded plunger and pulling the board forward along the guide rails

Installation
1. Locate the Interface Board on the guide rails in the Security Housing Assembly,
extract and retain the spring loaded plunger and push the Interface Board
rearwards. The Interface Board is mated with the Backplane Board when the
spring loaded plunger seats in the locating hole in the Security Housing
Assembly base. (Check that the uppermost part of assy is seated correctly in
the backplane).
2. Connect the connectors to the Interface Board (Communications Board and
Main Board)
3. Re-install, lock and re-seal the Security Housing Door Assembly
Connector Board
Removal
Housing Assembly
procedure)
4. Disconnect the connectors from the Connector Board (including the connectors
to the Interface Board and Main Board)
5. Disengage the Connector Board from the Backplane Board by extracting the
spring loaded plunger and pulling the board forward along the guide rails

Installation
1. Locate the Connector Board on the guide rails in the Security Housing
Assembly, extract and retain the spring loaded plunger and push the Connector
Board rearwards. The Connector Board is mated with the Backplane Board
when the spring loaded plunger seats in the locating hole in the Security
Housing Assembly base. (Check uppermost connector is seated correctly in
the backplane).
2. Connect the connectors to the Interface Board (Communications Board and
Main Board)
3. Re-install, lock and re-seal the Security Housing Assembly
Backplane Board
Removal
Note: The following procedure assumes that the Security Housing Assembly is
unlocked and open and that the Main Board, Interface Board and Connector Board
have been removed from the Security Housing Assembly.
Remove the fasteners securing the Backplane Board at the rear of the Security
Housing Assembly and retain the hardware for re-installation. The Backplane Board
can now be removed
Installation
Locate the Backplane Board at the rear of the Security Housing Assembly and install
the fasteners previously removed.

Chapter 5: Maintenance and Troubleshooting — Speakers
Speakers
The individual speakers can be removed and installed by carrying out the following
procedure:
Removal
1. Unlock and open the Monitor Door Assembly to gain access to the Monitor
Assembly
2. Remove the Monitor Assembly (refer to the Monitor Assembly
3. Disconnect the speaker to be removed
4. Remove the hardware attaching the speaker to the Cabinet Body Assembly
and retain for re-installation. Remove the speaker
Speakers (left side shown – with monitor removed)
Speaker Connector
(hidden from view)
Fasteners
Installation
1. Locate the speaker on the studs in the Cabinet Body Assembly and install the
attaching hardware previously removed
2. Re-connect the speaker
3. Re-install the Monitor Assembly (refer to the Monitor Assembly
4. Close and lock the Monitor Door Assembly

Chapter 5: Maintenance and Troubleshooting — Control Panel Sub-Assemblies
Control Panel Sub-Assemblies

The following instructions provide the service technician with instructions relating to the
removal and installation of sub-assemblies located within the Control Panel Assembly.

The following procedure details how to open the Control Panel Assembly.
Note: If the Control Panel Assembly is unlocked and opened while electrical power is
applied to the machine alarms will sound and messages will be generated on the
screen.
1. Insert the appropriate key into the lock at the bottom of Control Panel Assembly
and rotate clockwise
2. Insert a finger (or thumb) into the release mechanism to the left of the lock
assembly and push to the right to release the Control Panel Assembly
3. Allow the Control Panel Assembly to rotate to the full open position by the gas
support strut. Assist if required
4. Closing and locking the Control Panel Assembly is the reverse of the opening
procedure.
Unlocking and Opening the Control Panel Assembly


The Button Panel Assembly can be removed and installed by carrying out the following
procedure:
Note: If the Button Panel Assembly is disconnected and removed while the machine is
on alarms will sound and messages will be generated.
Removal
1. Unlock and open the Control Panel Assembly to gain access to the Button
Panel Assembly
2. Disconnect the button panel connectors (two) at the underside of the Button
Panel Assembly
3. Remove the fasteners from the forward edge of the underside of the Chip Tray
and retain for re-installation
4. Close the Control Panel Assembly (if required) to allow the Chip Tray Bezel
and Button Panel Assembly to be removed
5. Raise the forward edge of the Chip Tray Bezel then raise the aft edge of the
Button Panel Assembly (to clear the forward edge of the panel from the lip on
the Control Panel Assembly) and remove the assembly
Button Panel Assembly (shown with Button Harness removed for clarity)
Button panel assembly
Coin validator
Fasteners
Chip tray
Note: view is of the underside of the open Control Panel Assembly (looking upwards).

Installation
1. Raise the forward edge of the Chip Tray Bezel and locate the Button Panel
Assembly in the Control Panel Assembly, allow the forward edge of the
assembly to locate in the lip on the Control Panel Assembly. With the Button
Panel Assembly in position lower the forward edge of the Chip Tray Bezel
2. Open the Control Panel Assembly to gain access to the underside of the Button
Panel Assembly
3. Install the fasteners to the forward edge of the underside of the Chip Tray
previously removed
4. Re-connect the Button Panel Assembly connectors (two) at the underside of
the Button Panel Assembly hinge
6. Verify that the Button Lamp operates by either carrying out a Lamp Test or by
operating the machine
Coin Diverter
The Coin Diverter can be removed and installed by carrying out the following
procedure:
Note: If the Coin Diverter is disconnected and removed while the machine is on
alarms will sound and messages will be generated.
Removal
Diverter
2. Remove the Coin Validator from the Coin Diverter support assembly (refer to
the Coin Diverter Removal/Installation procedure)
3. Disconnect the Coin Diverter (Do not disconnect the Coin Diverter by pulling on
the harness. It is recommended that long nose pliers (or similar) are used to
disconnect the Coin Diverter by the connector to prevent harness damage)
4. Remove the Coin Chute beneath the Coin Diverter to gain access to the Coin
Diverter fasteners. Retain the fasteners for re-installation
5. Remove the fasteners attaching the Coin Diverter to the Control Panel
Assembly and retain for re-installation. The Coin Diverter can now be removed

Coin Diverter
Connector
Coin Validator
Retention clips
Coin diverter
Installation
1. Locate the Coin Diverter on the Control Panel Assembly and install the
fasteners previously removed
2. Locate the Coin Chute beneath the Coin Diverter on the Control Panel
Assembly and install the fasteners previously removed
3. Re-connect the Coin Diverter
4. Re-Install the Coin Validator to the Coin Diverter support assembly (refer to the
Coin Diverter Removal/Installation procedures)

Coin Validator
The Coin Validator can be removed and installed by carrying out the following
procedure:
Note: If the Coin Validator is disconnected and removed while the machine is on
alarms will sound and messages will be generated.
Removal
Validator
2. Disconnect the Coin Validator (Do not disconnect the Coin Validator by pulling
on the harness. It is recommended that long nose pliers (or similar) are used to
disconnect the Coin Validator by the connector to prevent harness damage)
3. Remove the Coin Validator by pulling the Coin Validator away from the
retention clips
Coin Validator
Connector
Coin Validator
Retention clips
Coin diverter
Installation
Note: The Coin Validator automatically carries out a diagnostic test on power up or
reconnection. The diagnostic test also resets the inductive coils to compensate for the
local environment/ support structure. If the Coin Validator is installed with power
applied to the machine ensure that the validator is installed on its bracket prior to
reconnecting the harness.

1. Locate the Coin Validator on the retention clips, and applying light pressure
ensure that all (four) clips engage the lugs on the Coin Validator
2. Re-connect the Coin Validator
Meter Assembly
The Meter Assembly can be removed and installed by carrying out the following
procedure:
Note: If the mechanical Meter Assembly is disconnected and removed while the
Note: The mechanical Meter Assembly wiring harness does not have the facility to
disconnect at the Control Panel Assembly hinge as it is connected directly to the
Connector Board. Access to the Connector Board is required for Meter Assembly
removal.
Removal
1. Unlock and open the Control Panel Assembly to gain access to the mechanical
Meter Assembly
2. Remove the Coin Validator from the Coin Diverter support assembly (refer to
the Coin Diverter Removal/Installation procedure)
3. Remove the Coin Diverter from the Control Panel As sembly (refer to the Coin
Diverter Removal/Installation procedure)
4. Gain access to the Security Housing Assembly to allow the disconnection of
the Meter Assembly (refer to the Security Housing Assembly Boards
5. Disconnect the Meter Assembly harness connector from the Connector Board
and detach the harness from the Cabinet Body Assembly harness restraints
6. Remove the fasteners attaching the mechanical Meter Assembly to the Control
Panel Assembly and retain for re-installation. The Meter Assembly can now be
removed

Meter Assembly (shown with chip tray removed for clarity)
Fasteners Meter Assembly

(hard meters)
Note: view is of the rear of the Control Panel Assembly (depicted vertical for clarity)
Installation
1. Locate the Mechanical Meter Assembly on the Control Panel Assembly and
install the fasteners previously removed
2. Re-connect the Meter Assembly to the Connector Board and attach the
harness to the Cabinet Body Assembly harness restraints
3. Restore access to the Security Housing Assembly (refer to the Security
Housing Assembly Boards Removal/Installation procedure)
4. Re-install the Coin Diverter to the Control Panel Assembly (refer to the Coin
Diverter Removal/Installation)
5. Re-install the Coin Validator to the Coin Diverter support assembly (refer to the
Coin Validator Removal/Installation procedure)
Player Tracking Module (If Installed)

The Player Tracking Module can be removed and installed by carrying out the following
procedure:
Removal
1. Unlock and open the Control Panel Assembly

2. Disconnect the Player Tracking Module
3. Remove the fasteners (two) attaching the Player Tracking Module to the
Control Panel Assembly and retain for re-installation


Note: view is of the rear of the Control Panel Assembly (depicted vertical for clarity)
Installation
1. Locate the Player Tracking Module on the Control Panel Assembly and install
the fasteners previously removed
2. Re-connect the Player Tracking Module

Chapter 5: Maintenance and Troubleshooting — Display Messages
Display Messages
The following messages (listed in alphabetical order) provide the operator or service
technician with a list of messages which may be displayed relating to the condition of
the machine. Possible causes for the error messages are also listed as well as the
remedy for the appropriate cause.
Some display messages will appear at the bottom of the Audit Mode screens (as
applicable)
After clearing any fault, use the audit key to reset the machine.
Display Messages
Message Possible Cause

Bill Problems
Bill Validator Disconnect Bill Validator is disconnected or Bill Validator Defect
Bill Validator Error A failure has been detected in the Bill Validator. Replace or deactivate
the Bill Validator. Reset the machine
Bill Validator Excessive Reject An invalid/damaged bill has been entered 10 consecutive times or the
optical sensors within the Bill Validator are dirty/damaged. Adjust the
video level.
Bill Validator Jam A bill is jammed in the Bill Validator. Refer to Bill Validator Assembly in
Chapter 5). Or the Bill Validator has incorrectly identified a bill jam
Bill Cheated Bill has been detected moving in reverse in the Bill Validator. Reset the
machine
Stacker Full The Bill Stacker is full or the pusher plate is jammed.
Stacker Removed The Bill Stacker has been removed or not correctly mated in the Bill
Validator
Coin Problems
Coin Device Disconnect Coin Validator/Coin Diverter disconnected
Coin Jam Coin(s) jammed at the sensor (in the Coin Validator).
Coin Yo-Yo The Coin Validator has detected a coin passing in the opposite
direction or the Coin Validator is damaged. Reset the machine
Diverter Error Coin Diverter not in commanded position
Hopper Problems
Hopper Disconnect The Coin Hopper is not installed or connector not correctly mated
Hopper Empty The Coin Hopper is out of coins (long timeout mode).
Hopper Extra Coin Excess coins were dispensed by the Coin Hopper. Reset the machine
Hopper Jam Coins Jammed across the Coin Hopper sensor.
Door Problems
Bill Door Open The Bill Validator Door is open, the Bill Validator Door switch is out of
adjustment, or the Bill Validator Door switch or wiring is damaged
Cash Door Open The Cashbox is open. Close and lock the Cashbox, the Cashbox
switch is out of adjustment, or the Cashbox switch or wiring is
damaged. Reset the machine
Door Mismatch Main door switches in incorrect state, or door switches or wiring
damaged.

Chapter 5: Maintenance and Troubleshooting — Display Messages
Message Possible Cause

Door Mismatch Cleared A door mismatch event has been cleared. Reset the machine.
Main Door Open Main door switches in incorrect state, or door switches or wiring
damaged.
Meter Cage Door Open The Electromechanical meter (Hard Meter) security cover has been
removed or the switch is out of adjustment.
Monitor Door Open The Monitor Door Assembly is open
PWR Off Processor Door Access The Security Housing Assembly (Logic Cage) door has been opened
during the previous power off state. Automatically resets at first game
played
Stacker Door Open The Bill Stacker door is not in the locked position, the Bill Stacker door
switch is out of adjustment, or the Bill Stacker door switch is damaged
Machine Problems
Battery Low (Battery 1, 2 or 3) Low battery voltage on the backup battery. Reset the machine
EPROM Error EPROM corrupted or mismatched
E2PROM Error EEPROM (or E2PROM) write failure.
In Audit menu (with the 'Audit' key) go to the Machine Configuration
page.
Select the 'Save' option to save the current configuration (no setting
changes required). Note: The soft meters will be reset.
If the configuration data is written to EEPROM successfully (saved),
the 'E2PROM Error Cleared' event will be generated.
After this event, the lockup condition can be cleared with the 'Reset'
key.
If the configuration data fails to be written to EEPROM or the 'E2PROM
Error Cleared' event is not generated, then:
1 Open the EGM main door.
2 Switch the EGM Off.
3 Replace the EEPROM on the Auxiliary Processor Board (APB) if it
is the socketed type, or replace the Main Board.
4 Switch the EGM On.
5 Close the EGM main door.
6 When the EGM is running, if a fault condition is shown on the
screen, then reset the fault with the 'Reset' key.
7 If the fault persists, repeat steps 1 - 6, except, in step 3, replace
the Main Board with a known working.
Flash CRC Error Flash CRC corrupted
Hard Meter Disconnect The Hard Meters have been disconnected or are faulty.
NVRAM failure NVRAM has been corrupted or cleared
Self Audit Error Self Audit Check failed. Reset the machine
System Error NVRAM or EPROM is corrupted or there is a Game mismatch

Chapter 5: Maintenance and Troubleshooting — Troubleshooting
Troubleshooting
The following table lists conditions that may be encountered in operating the machine.
Conditions that may be remedied by actioning on-screen prompts are not included.
Refer to the Display messages table for Coin Validator/Coin Diverter and Coin Hopper
Display messages
If the machine fault remains after carrying out the suggested remedy, replacement of
the circuit board assemblies within the Security Housing Assembly should be
considered.
Symptoms and Causes
Symptom Possible Cause

Button does not operate Button switch faulty
Button assembly jammed
Improper connection to the Connector
Board
Short or open-circuited switch/wiring
Button Lamp(s) not illuminating Button lamp blown (for single lights)
Connector on button disconnected
Improper connection to the Connector
Board (for all lights)
Open circuited wiring
Coin in Yo-Yo event. Refer to the Display Coin Validator solenoid faulty
messages table for Coin Validator Display Reset the fault with the 'Reset' key
messages Insert a coin in the coin validator
If the EGM still declares a Coin In Yo-Yo
replace the coin validator with a new
working coin validator
When the EGM is running, if a fault
condition remains on the screen, reset the
fault with the 'Reset' key
Coins jammed in the coin entry Coin validator misaligned
Coins not credited to machine and not routed to the Coins jammed in the reject chute See
coin return. Refer to the Display messages table also “Coins jammed in the coin entry”
for Coin Validator/Coin Diverter Display messages
Hopper does not dispense coins/dispenses coins Hopper faulty
slowly. Refer to the Display messages table for Jam in elevator or hopper
Coin Hopper Display messages Hopper motor or coin disc binding
Hopper Empty and coins routed to the Cashbox. Hopper Full probe shorted to ground
Refer to the Display messages table for Coin Coin Diverter jammed
Validator/Coin Diverter and Coin Hopper Display Coin Diverter solenoid faulty
messages
Hopper overfilling Hopper probe open circuit

Chapter 5: Maintenance and Troubleshooting — Troubleshooting
Symptom Possible Cause

Machine does not operate Mains power lead not plugged in/not
turned on
Power switch on Mains Filter Assembly
not turned on
Fuses on Mains Filter Assembly blown
Mains Filter Assembly, 24 V DC Power
Supply, or DC to DC Converter faulty
Machine continually rejecting coins (no credit Check config page to ensure coin device
given) is activated.
Coin Validator sensors damaged
Coin path jammed
Coin Validator faulty.
Machine will not accept bank notes. Refer to the Video level adjustment required.
Display messages table for Coin Validator/Coin Bill Validator optical sensors
Diverter Display messages contaminated/damaged
Refer to the Display messages table for Bill Bill Validator jammed
Validator Display messages. Refer to the Bill
Validator Bezel Error Display list for possible faults
No display on Monitor Monitor settings too dark
Faulty monitor switching circuit in Mains
Filter Assembly
Faulty custom PCB
Faulty Monitor Assembly
Faulty main board
No Sound from the machine/No sound from one Speaker(s) faulty
side of the machine Sound corrupted
Audio Power Amplifier faulty*
Improper connection to the Audio Power
Amplifier. Improper connection at the
Connector Board
Rejected coins not routed to the Coin Return Coins jammed in the Coin Return Chute

Chapter 5: Maintenance and Troubleshooting — Bill Validator Bezel Error Display
Bill Validator Bezel Error Display

The following list provides the possible causes of errors associated with the Bill
Validator.
Note: The rows of LEDs on the illuminated bezel are numbered one through 4. Row
one is the row nearest to the front of the machine, with row four being the furthest.
Refer to the Troubleshooting message list for possible remedies for the indicated faults.
Bill Validator Bezel Error Display
LED Row Illuminated Possible Cause

No.1 - Hardware Fault Bill Validator Upper Guide not in position
Bill Validator not securely connected
Bill Validator not securely connected to the Bill Stacker
No.2 - Bill Stacker Full Bill Stacker is full
Faulty Bill Stacker
No.3 - Jam in the Stacker Bill jammed in the stacker
No.4 - Jam in the Bill Channel Bill jammed in the upper guide
Optical sensors contaminated

Chapter 5: Maintenance and Troubleshooting — Spare Parts List
Spare Parts List

The following nickel-metal-hydride (NiMH) rechargeable batteries are used in the
machine. Replace ONLY with the correct AGT part number shown below.
Ref Location Volts AGT part number

BT1 Main board 3.6 B-N3V6-CP300H-08
BT2 Main board 3.6 B-N3V6-CP300H-08
BT3 Auxiliary processor board 4.8 B-N4V8-CP300H-0L
WARNING
There is a risk of explosion if the battery is replaced by an incorrect type.
Do not incinerate or puncture cells

Batteries should not be opened or disassembled. Exposure to the ingredients
within or products formed by combustion could be harmful.
Dispose of batterie s according to all federal, state and local regulations.
Where applicable “Licensed Personnel Only” are allowed access.
Ambassador Spare Parts
Part Description Part No.

Audio power board 200002
Audio Speaker Harness 210025
Audio/Video Backplane Harness 210009
Audio/Video to Main Board Internal Harness 210015
Aux Proc Board to Connector Board Power Harness 210036
BACC Stacker Security 2.8mm Harness 210021
BACC Stacker Security 4.8mm Harness 210063
Backplane to Door Lamps/Coin Validator Harness 210031
Battery, Auxiliary processor board, BT 3 B-N4V8-CP300H-0L
Battery, Main Board, BT 1 B-N3V6-CP300H-08
Battery, Main Board, BT 2 B-N3V6-CP300H-08
Bill Validator entry door 010064
Bill Validator G2 Harness 210005
Bill Validator G3 Harness 210070
Cabinet Ground Strap Harness 210035
Cashbox Extension Harness 210013
Cashbox Switch Bypass Plug Harness 210067
Coin chute-chip tray assembly 010070
Condor coin validator AUS 01215-01
Condor Coin Validator Harness 210014
Condor coin validator NZ 01215-02


Connector board 010658
Counters board + meters 200040
Db30 switch S-CMGP-2325DB-30
DC/DC Supply Power Input Harness 210060
Dc-dc converter board 010659
Diverter housing complete 010216
Door Lamps Button Harness 210030
Door led transmitter D-TRIF-LD2710-00
Door locking bar assembly 010232
Door optics board 200142
Electro mech counter H-MASP-7D0000-24
End cheek bl l/h 010045-BL
End cheek bl r/h 010046-BL
End cheek ch l/h 010045-CH
End cheek ch r/h 010046-CH
End cheek tg l/h 010045-TG
End cheek tg r/h 010046-TG
Extension NSW GMIC Power Harness 210052
Fan 60mm 010496
Fan 80mm 010497
Filter Box Assembly Harness 210056
G3bna 010239-02
Hopper assembled AUS 010411-01
Hopper assembled NZ 010411-02
Hopper Harness 210008
Hopper Internal Harness 210007
Hopper mount assy 010493-01
Interface board 010657
Interface to Main Board Harness 210054
Lab comms board 200100
LAB Comms Loop-back Plug Harness 210055
Lamp Extension Harness 24V 210038
Lamp Harness 24V 210037
Light Tower Extension Harness 210057
Logic Area Fans Harness 24V 210020
Logic Area Power In Harness 210033
Logic Door Security Harness 210024
Machine Main Power Harness 210034
Main board - service part 010656
Main Door Security Harness 210006
Mains filter board 200131


Meters Communications Jumper Harness 210073
Meters Harness 210011
Meters Security Switch Jumper Harness 210072
Monitor assy complete 010241
Monitor Security Switch Harness 210012
Bill Validator 010239-01
Bill Validator stacker 010240-01
NSW Communications Harness 210050
Overflow tin 010334
Plastic tube M1007
Play button 010495
Power Backplane-Monitor Harness 210001
Power in Main Board Harness 210023
Power Monitor Internal Harness 210003
Power Supply 24v DC 010660
Power Supply Input Power Harness 24V DC 210049
Printer Data Harness 210062
Printer Power Harness 210061
QL-Condor Converter Harness 210017
QLD Comms/Fibre Optics Harness 210065
QLD Internal Data Harness 210064
QLD Power Harness 210065
Reset Key Extension Harness 210018
Reset Key Switch Harness 210019
Retainer- Bill Validator door 010144
S7/QL Coin Validator Harness 210016
Seals 010679
Speaker 7 ohm 15w 010440
Tray chip assembly 010055
VGA Video Monitor Internal Harness 210010


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Ambassador Series

New South Wales

For more information contact:

10 Holker Street, Newington

Sydney, NSW 2127 Australia

Ph +61 (0)2 9739 8000

Fax: +61 (0)2 9737 9483

Operators Manual Revision Record............................................................................................ iv

Ambassador Series NSW Handbook 985010 C

Ambassador Series NSW Handbook 985010 C

Data Transfer — EEPROM to NVRAM.......................................................................................................................76

Ambassador Series NSW Handbook 985010 C

Operators Manual Revision Record

Ambassador Series NSW Handbook 985010 C

Operators Manual Bulletin Record

Bulletin Status is defined as follows:

Bulletin Number Subject Date Status

Ambassador Series NSW Handbook 985010 C

Bulletin Number Subject Date Status

Ambassador Series NSW Handbook 985010 C

Ambassador Series NSW Handbook 985010 C

Main Assembly and Components

Maintenance and Troubleshooting

Ambassador Series NSW Handbook 985010 C

Cabinet Body Assembly

Ambassador Series NSW Handbook 985010 C

Cabinet Front Panel Assembly

Control Panel Assembly

• Player Tracking Module

Ambassador Series NSW Handbook 985010 C

Machine External Components

Monitor Assembly Speakers (one each side)

Player Tracking Module (if installed) Monitor Door Lock

Bill Validator Door Lock

Control Panel Main Door

Cashbox Main Door Lock

Cabinet Body Assembly

Cabinet Front Panel Assembly

Ambassador Series NSW Handbook 985010 C

Control Panel Assembly

Monitor Door Assembly

Monitor Control Panel

Ambassador Series NSW Handbook 985010 C

Player Tracking Module

Optical Switch Chip Tray drain tube

Control Panel Assembly Lock

Coin Chute Assembly

Ambassador Series NSW Handbook 985010 C

Coin Validator / Diverter

Chip Tray Assembly

Machine Internal Components

Bill Validator Door Release

Hopper Stop Bracket

Cashbox container Microswitch

Bill Validator Door Assembly

Ambassador Series NSW Handbook 985010 C

Bill Validator Assembly

Button Panel Assembly

Cashbox Chute Assembly

Ambassador Series NSW Handbook 985010 C

Player Tracking Module (If Installed)

Meter Blanking Panel (As Installed for Queensland)

Security Housing Assembly