Managing Operations and Technology

Wednesday (7:30 – 10:30)

Jayan Nyachhyon
jayan@himaltents.com

T his note reflects the teaching plan for Managing Operations and Technology at KUSOM. The
course addresses the management of operations in manufacturing and service firms. Diverse
activities, such as determining the size and type of production process, purchasing the
appropriate raw materials, planning and scheduling the flow of materials and the nature and
content of inventories, assuring product quality, and deciding on the technology and how it gets
used. Managing operations well requires both strategic and tactical skills. The course will analyze
operations from both the strategic and operational perspectives and highlight the competitive
advantages that operations can provide for the organization.

Course Objectives:

1. The student should understand the tradeoffs among different types of goods and services
operations systems in terms of key characteristics, management tasks, organization and control,
and impact on the strategy and direction of the firm.

2. The student should understand the strategic and tactical operations management issues and
their relationship to the other functional areas of the firm.

3. The student will gain experience employing and should be able to demonstrate a basic
competence with the tools and techniques used by real-life operations professionals in managing
operations and setting operations policy.

Learning Outcomes
Prior Learning General Operation Management Concept highly recommended.

Time Icon 48 hours. The course material is divided up into 4 section. Each one
requires approximately 12 hours study.

Learning Outcome 1 Operations Management Concepts, Operations Strategy and Project

Management

Performance Criteria 1. Describe and explain the general concept of Operations Management
2. Operations and Productivity
3. Managing Operations in a Global Environment
4. Forecasting
5. Project Management

Project: Analysis of Current Operations Management (National and International)

Report of Operations Management in Company
Project Management Game
Case

Learning Outcome 2 Designing Operations and Process Selection

Performance Criteria 1. Design of Goods and Services

2. Managing Quality; 5 S and Kaizen
3. Process Strategy

Projects: 5 s and Kaizen in Organization

Quality is Expensive?
Learning Outcome 3 Process Selection, Location Strategies, Layout Strategies, Human Resource
and Job Design, Work Measurement

1. Process Selection
2. Flow Diagram, Process Charts, Service Blueprints, Time Function Map
3. Manpower planning, acquisition and control
4. Human Resource, Performance Management, T&D
5. Work Sampling

Projects: Analysis via diagrams and charts

Work Sampling

Learning Outcome 4 Managing Operations and Technology

1. Supply Chain Management

2. Material Control ( Inventory, supplies)
3. Long and Short term Planning
4. JIT and Lean Operation
5. Cost Control
6. Technology and Practicality

Projects: Practical on Inventory Management and Planning

Organization and Technology.

Subject Assessment

Assignments 10
Presentations 10
Case Study (General Case and Individual Case Presentations) 10
Quizzes 15
Class Participation and Punctuality 10
Project Works (Individual Projects, Group Projects, Video Presentation) 25
Final Exam 20

Reading Materials:

Heizer, J. Render, B. and Rajashekhar, J. ( Operations Management, 11 Edition, Prentice Hall,

India.

Chase, R. B., Jacobs, F. R., Aquilano, N. J. and Agrawal, N. K. (2006), Operations Management
for Competitive Advantage, 11th Edition, Tata McGraw Hill, New Delhi.

Christensen, C. M. and Rosenbloom, R. S. (1995), Explaining the Attacker’s Advantage:

Technological Paradigms, Organizational Dynamics, and the Value Network, Research Policy, 24,
233-257.

Krajewski, L. J. and Ritzman, L. P. (2006), Operations Management: Processes and Value

Chains, 1st Edition, Pearson Education, New Delhi.

Martinich, J. S. (1997), Production and Operations Management: An Applied Modern Approach,

John Wiley and Sons, New York.

Russell, R. S. and Taylor III, B. W. (2003), Operations Management, 4th Edition, Pearson
Education, New Delhi.

Stevenson, W. J. (2002), Operations Management, 7th Edition, Irwin McGraw Hill, New York.