A Summer Internship Project Report

On

“Study on Business Development Process at Naxatra News,

Bhubaneswar.”

At

NAXATRA NEWS PVT LTD.

Submitted By

AVINASH SINGH

Under the Guidance Of

SWOPNALI BHOSALE

In Partial Fulfillment of
Master Degree of Business Administration

Affiliated to Savitribai Phule Pune University

Arihant Institute of Business Management,

Bavdhan, Pune

Batch 2018– 2020

1
 INSTITUTE CERTIFICATE

TO WHOMSOEVER IT MAY CONCERN

This is to certify that Mr. AVINASH SINGH is student of Masters in Business

Administration Program of this institute for the academic year 2018-2020.

He has undertaken and completed the project work as prescribed by the Savitribai
Phule Pune University for the partial fulfillment of the Masters Degree course on
the project topic

“Business Development Process at Naxatra News Pvt Ltd”

Project Guide Director

2
 DECLARATION

It is hereby declared that all the facts and figures included in the Summer
Internship Project is a result of my own research and investigations including
formal analysis of the entire project work and the same has not been previously
submitted to any examination of this University or any other University.

This declaration will hold good and in my wise belief with full Consciousness.

Date:

Place: Bavdhan, Pune

Avinash Singh

Name & Signature of the Student.

3
 ACKNOWLEDGEMENT

I take this opportunity to express my profound gratitude and deep regards to my

project guide Mrs.Sopnali Bhosale for her exemplary guidance, monitoring and
constant encouragement throughout the course of this summer internship project.
The blessing, help and guidance given by her, time to time shall carry me a long
way in the journey of life on which I am about to embark.

I also take this opportunity to express a deep sense of gratitude to Company project
guide Mr. Sandeep Das for his cordial support, valuable information and guidance,
which helped me in completing this task through various stages.

Avinash Singh

Name & Signature of the Student.

4
INDEX

5
 EXECUTIVE SUMMARY

Every organization needs improve decision making for better sales &
profit. The management gives strategic directions for smooth
functioning of the organization by taking some important decision
through the analysis of information generated by day to day
organizational activities.
For any media house or news channels the main source of income are
branding activities. These branding activities can be carried out by
different types of advertisements and commercials or product
endorsements and recommendations.

Project is on a study of Business Development Process of Naxatra News,

Bhubaneswar. The research conducted was descriptive in nature and
consisted of inputs provided by the internal
executives under the marketing department of Naxatra News.

The project was conducted to study how a news channel deals with its
clients and what is the response of the clients towards the channel.
The clients are either from Government sector or private sector. Govt.
sector adds can be released by two agencies namely The Directorate of
Advertising and Visual Publicity (DAVP) run by the Central govt. and the
Information & Public Relations Department, Government of Odisha. The private
sector is also interacted either by an Advertisement Agency or marketing
Department of the company directly.

6
 Company and Industry Overview

Naxatra News, the news and current affairs channel on odisha, is the first 24 hour
news channel of NK Media Ventures and has taken giant strides ever since its
inception in 2009. It is the first 24-hour Odia current affairs and news channel in
Odisha. Promoted by Prabhat Ranjan Mallick , naxatranews is the group’s maiden
foray into media. The group is keen to go beyond the channel and ultimately
become a symbol of convergence media, through a synergized growth in electronic
and other media as well. Naxatra News is a part of NK Media Ventures. Naxatra
News airs local, national and international news, with the focus being more on
local news. The channel has tied up with Associated Press Television News
(APTN) for its news content. Apart from news, there would be various
infotainment-based programmes as well as talk shows and panel discussions on
current issues.

Odisha seems to be emerging as an ideal destination for investors in media and

entertainment industry as the market for Odia content in television is growing at
a fast rate.

The latest statistics released by Broadcasters Audience Research Council

(BARC) India suggested that Odia language is third biggest market after Bengali
and Marathi in regional media segment.
While TV penetration has grown by 15 per cent in Odisha in the last two years, it
is the third fastest growing TV market after Bihar/Jharkhand that witnessed a
growth of 25 pc and North East/Sikkim, which grew by 23 pc.

Odisha is, in fact, placed among the Top-5 fastest growing TV markets in the
country. The viewership is said to have increased owing to rising prosperity
levels and availability of power.
According to the statistics, highest viewership of 42 pc in Odia TV market
comes from serials followed by 24 pc from films and 10 pc from News. General
entertainment channels contribute a whopping 74 pc of total Odia viewership.

7
 CEO of BARC India Partho Dasgupta said, with 75.8 pc daily tune-ins and 93.2
pc weekly tune-ins, people in the State watch television on an average 3.36 hours
against the national average of 3.48 hours.
“There is a huge opportunity for the media market in the State. TV ownership
here has grown by 12 pc compared to the national growth of 7.5 pc. In fact, Odia
is the third biggest market after Bengali and Marathi in Hindi speaking market,”
he said.
Dasgupta was here recently to attend the second edition of Make-in-Odisha
conclave. Detailing the growth of media and entertainment industry, he said
there is a high appetite for TV viewing in the State.
“Odia viewers prefer to consume news in local language while devotional
content is consumed more than sports or news. Be it serial or news investment in
local content will further drive the growth of broadcast industry,” he said.
Discussing on the reasons behind growth of the industry, the media expert said
electricity availability in the State is better than the national level and it led to
rural penetration. A majority of TV viewership comes from the rural areas of the
State, Dasgupta added.

8
 Objectives of the study

 To understand the business model of NEWS channels

 To understand the needs and expectations of customers
 Experience the Internal Environment of a NEWS channels

9
 THEORITICAL BACKGROUND

In any kind of business the center lies around the customers and customers enjoy
this center of power by having numerous alternatives. They have the power of
choice and end at consuming that option which serves them maximum amount of
value in their perspective.
In case of news channels the customers are the brands or other businesses who
want to advertise or conduct any other promotional activity and broadcast it. What
helps them decide between other news channels and Naxtra News is the big
question, is it the cost or is it the reach or is it the content, finding out his answer is
the motive of this project.

10
 04._RESEARCH__METHODOLOGY.

Introduction:

 Research_as_a_process_involves_evaluating_data,_deriving_infere
nce_&_conclusions_after
careful_testing.

 A_good_research_design_is_flexible,_relevant,_efficient,_economi
cal_&_focused.

11
 Meaning:
 Social_research_essentially_means_a_systematic_enquiry_seeking_
facts_through_various
methods_in_order_to_discover_new_facts.

 If_any_research_undertaken_has_to_be_accurate_valuable,_one_ha
s_to_use_right_methods
regarding_the_sampling_elements,_observations,_reporting,_analysis,_et
c._Thus_research
needs_to_be_conducted_carefully.

 For_conducting_any_research,_it_is_not_always_possible_to_meet
_all_the_elements_under
study._One_has_to_choose_the_proper_representative_samples_for_stud
y.

Research_design:
Research_design_is_the_basic_framework,_which_provides_guidelines_f
or_the_rest_of_the
research_process._It_is_am_according_to_which_the_research_is_to_be_
conducted.

There_Research_design_specifies_the_methods_for_data_collection_and
_data_analysis._To
carry_out_the_research_properly,_one_has_followed_specific_research_
process.

12
  How_the_data_should_be_collected?

 Which_instrument_for_the_data_collection_would_be_used?

 What_sample_size_should_be_selected?

TYPES_OF_DATA

1) PRIMARY_DATA

2) SECONDARY_DATA

Research_Methodology_Consists_of_following_methods_:

Data_Sources:_Data_can_be_defined_as_the_quantitative_or_qualitative
_values_of_a_variable
Data_means_to_give_or_something_given._Data_is_thought_to_be_the_l
owest_unit_of
information_from_which_other_measurements_&_analysis_can_be_done
._Data_can_be
numbers,_images,_words,_figures,_facts_or_ideas._To_get_information_
from_the_data_one
must_interpret_it_into_meaningful_information_Data_Sources_are_broa
dly_classified_into
13
 primary_secondary_data.

i) Primary_Data:_Primary_Data_means_original_data_that_ha
s_been_collected
specially_for_the_purpose_in_mind._Data_collected_from_th
e_original_source_first_hand_is_called__primary_data.

 Primary_data_can_be_described_as_those_data_that_has_been_obs
erved_and_recorded_by
the_researcher_for_the_first_time_to_their_knowledge._I_have_collected
_this_data_through
questionnaire_methods.

 For_my_research,_I_prepared_questionnaire_for_all_societies_in_o
rder_to_analyse_their
views_about_the_company,_their_work,_their_services_etc._Data_is_als
o_collected
through_interaction_with_higher_authorities_in_the_company_and_colle
cted_from
different_managers_and_chairman_of_societies

The_Different_methods_of_collecting_Primary_data_are:

 Questionnaire
 Information_from_correspondents_related_to_Company
 Discussion_with_the_concerned_persons_related_to_the_project_o
bjective_of_company
 Observation

14
 ii) Secondary_Data:___Secondary_Data_is_the_data_that_has_
been_already_collected_by_and__readily_available_from_oth
er_sources._When_we_use_statistical_method_with_Primary_
Data_from_another_purpose_is_referred_as_Secondary_data.
_It_is_the_data_that_is_being_reused._Such_data__are_more_
quickly_obtainable_than_the_primary_data.

Thus_secondary_data_may_be_obtained_from_many_sources,_including
_literature,_industry
survey,_compilations._From_computerized_database_and_information_s
ystems.

Research_Methodology:

It_is_defined_as_a_highly_intellectual_human_activity_used_in_the_inve
stigation_of_nature_and
matter_and_deals_specially_with_the_manner_in_which_the_data_is_col
lected,_analyzed,_and
interpreted.
The_data_that_has_been_collected_from_various_sources_and_presented
_in_the_form_of
materialistic_information_is_known_as_Research_Methodology._Resear
ch_methodology_is_a
systematic_way_to_solve_any_problem._It_may_be_understood_as_a_sc
ience_of_studying_how
research_is_done_scientifically

Type_of_Research_Used_:

Descriptive_Research:
15
 Descriptive_research_are_pretty_much_as_they_sound-
they_describe_situation_wHere_accurate
predictions_are_not_made_as_there_is_no_determination_of_cause_and_
effect._It_includes
observation_methods,_surveys_methods,_and_case_study_methods_and_
fact-finding_enquires_of
different_kinds._The_major_purpose_of_descriptive_research_is_descrip
tion_of_the_state_of_affairs,
as_it_exists_at_present._This_method_is_undertaken_when_the_research
er_is_interested_in
knowledge_about_the_characteristics_of_certain_groups_such_as_people
._This_project_related_to
study_on_CUSTOMER_SATISFACTION_is_closely_associated_with_o
bservational_studies,_but
they_are_not_limited_with_observation_data_collection_method._It_is_e
ffective_to_analyze_non
quantified_topics_and_issues._At_times_descriptive_studies_cannot_test
_or_verify_the_research
problem_statistically.

16
research_process_:

17
 CHAPTER_–_05
DATA_ANALYSIS.

18
 1. Are_you_aware_about_ERP_school_management_Software?

Aware_Of_Software No._Of_Respondent No_of_Percentage

Yes 30 75%

No 10 25%

Sales
0%
0%

No
25%

yes
75%

INTERPRETATION
From_above_graphwe_can_conclude_that_out_of_40_respondent_75%_r
espondent_are_aware_about_the_ERP_School_Management_software_a
nd_25%_respondent_are_not_aware_the_software.

19
 2. How_many_of_your_branches_uses_the_ERP_software?

No._of__branches NO._of_percentage
Yes 35 65_%
No 5 35_%

Sales

13%

yes
no

87%

20
 No_of_branches No_of_percentage
Yes 24 60%
No 11 40%
INTERPRETATION
From_above_graph_we_can_conclude_that_out_of_40_branch_65
%_branches_using_ERP_software_to_manage_their_school_35%_
branches_aare_not_using_ERP_software.

3. Do_you_feel_it_is_really_helpful_for_the_manage_the
_school?

21
 Sales
yes no

31%

69%

INTERPRETATION

The_graph_shows_the_24_branches_of_schools_experience_about_the_ERP_soft
ware_is_helpful_for_them_and_remaining_2_are_not.

22
4. How_much_will_you_rate_the_backup_management_of_ER
P_software?

5 4 3 2 1

Backup 19 12 2 1 1

(Here_5_indicates_Excellent,_4_indicates_very_Good,_3_in
dicate_Good,
2_indicate_poor,_1_indicate_very_poor)

Bar_Diagram_2

23
 20 19
18
16
14 12
12
10
8
6
4 2
2 1 1
0
5 4 3 2 1

backup

INTERPRETATION

The_following_graph_shows_the_number_of_response_of_customers_towards_v
arious_features_of_ERP_Software,_there_are_40_schools_out_of_19_schools_rat
e_their_experience_as_excellent,_12_schools_rate_their_experience_as_very_goo
d,_2_schools_rate_their_experience_as_good,_1_school_rate_their_experience_as
_poor_and_1_school_are_not_satisfied_using_backup_features_of_ERP_software
_they_rate_the_feature_as_very_poor.

5. Do_you_have_any_technical_problem_while_using_ERP_so
ftware?

No._of_School No._of_percentage

24
 Yes 30 85%
No 5 15%

Sales
yes no

14%

86%

INTERPRETATION
From_above_graph_out_of_35_schools,_85%_schools_are_NOT_having
_the_technical_problem_with_the_software_and_remaining_the_15%_of
_school_are_facing_problems_with_ERP_software.

25
 6. Do_you_think_your_technical_problem_immediately_sort-
out_by_itwizz_software?

No._of_Schools. No._of_Percentage.
Yes 34 97%
No 1 3%

Sales
3%

1st Qtr
2nd Qtr

97%

INTERPRETATION
From_above_graph_wecan_conclude_that_out_of_35_schools_34_school
_have_immediately_sorted_their_technical_problem_and_1_school_is_n
ot_sort_their_problem_by__twizzle.

26
27
 7. How__much_you_will_you_rate_the_database_management
_of_ERP_software?

(_Here_5_indicates_Excellent,_4_indicates_very_Good,_3_i
ndicate_Good,
2_indicate_poor,_1_indicate_very_poor)

5 4 3 2 1

Data_Management 19 3 2 1 1

20 19
18
16
14
12
10
8
6
4 3
2
2 1 1
0
5 4 3 2 1

Data management

INTERPRETATION

28
the_following_graph_shows_the_number_of_schools_towards_various_f
eatures_of_ERP_software_the_1st__feature_is_database_management._T
here_are_35_schools_out_of_them_19_schools_rate_their_experience_as
_excellent_3_school_rate_their_experience_as_very_good,_2_school_rat
e_their_experience_as_good,_1_school_rate_their_experience_as_poor_a
nd_1_school_are_not_satisfied_using_data_management_of_ERP_soft_w
are_they_rate_very_poor.

8. How_much_will_you_rate_the_communication_managemen
t_of_ERP_software?

(Here_5_indicates_Excellent,_4_indicates_very_Good,_3_in
dicate_Good,
2_indicate_poor,_1_indicate_very_poor)

5 4 3 2 1
Communication
management 15 11 5 2 2

29
 communication management
16

14 15

12

10 11

8
communication management
6

4 5

2
2 2
0
5 4 3 2 1

INTERPRETATION

The_following_graph_shows_the_number_of_schools_of_towards_various_featur
es_of_ERP_software_the_5th_feature_is_Communication__Management._Their__
are_35_schools_out_of_them_15_experience_as_excellent,__11_schools_rate_the
ir_experience_as_very_good,_5_schools_rate_their_experience_as_good,_2_scho
ols_rate_their_experience_as_poor,_2__schools_rate_their_experience_as_very_p
oor._

30
 9. Rate_the_parameter_affecting_the_satisfaction_level_of_ER
P_software?

(Here_5_indicates_Excellent,_4_indicates_very_Good,_3_in
dicate_Good,
2_indicate_poor,_1_indicate_very_poor)

5 4 3 2 1
Pricing 21 5 4 3 2
Service 19 8 4 2 2

25
21
19
20

15

10 8

5
4 4
5 3
2 2 2

0
5 4 3 2 1

Pricing service

INTEPRETAION

From_above_graph_we_can_conclude_that_out_of_35_schools_out_of_21_schoo
ls__rate_their_experience_as_excellent_for_the_pricing,_and_for_the__service_1
9_schools_rate_their_experience_as_excellent,_4_schools_are_rate_their_experie
31
nce_as_very_good_for_pricing_and_for_the_service_8_schools_rate_their_experi
ence_very_good,_4_schools_rate_their_experience_as_good_for_pricing_and_for
_the_service_4_schools_rate_their_experience_as_good,_3_schools_are_rate_thei
r_experience_as_poor_for_the_pricing_and_for_the_service_2_schools_rate_their
_experience_as_poor_for_the_service,_2_schools_are_not_satisfied_with_the_pri
cing_and_the_2_schools_are_not_satisfied_with_the_service.

10. Are_you_satisfied_using_ERP_software?

No._of_schools No._of_percentage

Fully_satisfied 21 60%

Satisfied 9 25%

Partially__satisfied 3 8%

Not_satisfied 2 5%

32
 Sales
not satisfied
6%
partially satisfied
8%

satisfied
26% fully satisfied
60%

INTERPRETATION

From_above_graph_we_can_conclude_that_out_of_35_schools_60%_schools_are
_fully_satisfied,_25%_schools_are_satisfied,_8%_schools_are_partially_satisfied
_and_5%_schools_are_not_satisfied_using_the_ERP_software.

11. How_much_will_you_rate_the_ERP_software_on_the_s
cale_of_1_to_5?

(Here_5_indicates_Excellent,_4_indicates_very_Good,_3_in
dicate_Good,
2_indicate_poor,_1_indicate_very_poor)

1 2 3 4 5

Rating 1 2 3 5 24
33
 Rating
Rating

24

5
3 2 1

5 4 3 2 1

INTERPRETATION

From_above_graph_we_can_conclude_that_out_of_35_schools_24_schools_rate_
their_experience_as_excellent,_5_schools_rate_their_experience_as_very_good,_
3_schools_rate_their_experience_as_good,_2_school_rate_their_experience_as_p
oor,_and_1_school_are_rate_their_experience_as_very_poor.

34
Chapter_06
FINDINGS

35
  The_customers_of__ERP_software_are_satisfied_using_school_ma
nagement_software
And_their_various_features.

 Here_75_Percentage_of_respondent_are_aware_about_the_ERP_so
ftware
Still_25_Percentage_of_respondent_are_not_aware_about_the_school_m
anagement
Software.

 Horse_60_percentage_of_respondent_are_using_ERP_software_for
_managing_their
School_and_40_percentage_of_respondent_are_using_another_software_
for_managing
their_school.

 Only_55_Percentage_of_customers_are_using_ERP_software_on_d
aily_basis,_25
percentage_of_customer_are_using_ERP_software_on_weekly_basis,_12
_percentage_of
customer_are_using_ERP_software_on_monthly_basis_and_8_percentag
e_of_customer
are_using_rarely

 97_percentage_of_respondent_have_installed_the_ERP__mobile_A
pplication_on_their
device_and_3_percentage_of_respondent_still_have_not_installed_the_E
RP_mobile
application.

36
  Senior_citizen_person_have_not_installed_the_APP_mobile_applic
ation_on_their_devise
and_some_people_does_not_have_smart_phone_to_install_the_mobile_a
pplication.

 Mostly_English_medium_schools_are_using_the__management_so
ftware_for_managing
their_schools..

 The_customer's_favourite_feature_of_ERP_software_is_database_
management,_because_it
Manages_all_the_details_of_the_Teaching_staff__and_workers_and_thei
r_students_details.

 It's_easy_to_find_out_all_the_previous_information_of_student_an
d_study_details.

37
CHAPTER_-_07
SUGGESTIONS

38
 Suggestions

1._To_improve_the_business_of_ERP_software_in_market,_suggestion_t
o_the_comp
they_should_work_on_cost_reduction.

2._To_improve_the_business_of_ERP_software_in_market,__suggestion
_to_the_company_that
they_should_give_more_features_to_their_customers.

3._To_improve_the_level_of_customer_satisfaction,_suggestion_to_the_
company_they_have_to
implement_the_payment_gateway_feature_in_ERP_software.

4._The_sales_executive_should_be_trained_in_soft_skills._They_should_
handle_customer
query_more_efficiently.

5._To_improve_the_security_level_of_school,_suggestion_to_the_compa
ny_they_have_to
implement_the_gatekeeper_application_in_their_software.

39
CHAPTER_–_08

CONCLUSION

40
 Conclusion

1._From_analysis_it_can_be_seen_that_customer_are_very_conscious_a
bout_features_of
software._School_management_Software_companies_are_well_aware_of
_the_fact_that
customer's_focus_is_how_they_can_reduce_their_work_and_time_and_h
ow_they_can_get_the
data_and_information_easily._So_their_endeavour_is_to_design_such_so
ftware_which_would
reduce_their_work.

2._From_the_analysis_it_can_be_seen_that_the_major_challenge_in_fron
t_of_company_is_to
give_the_proper_demo_and_to_guide_their_customers._As_near_about_
55%_of_respondent
are_using_the_software_on_daily_basis_and_rest_of_them_are_using_we
ekly,_monthly_and
rarely.

3._From_the_analysis_it_can_be_seen_that_there_are_near_about_45%_
of_people_are_using
ERP_software_for_managing_their_schools_and_rest_55%_are_not_usin
g_ERP
software_to_manage_their_society_effectively._Company_should_give_
extra_features_too
their_customers_to_build_the_proper_business_in_market.

41
4._From_the_analysis_it_can_be_seen_that_majority_of_customers_are_
satisfied_with_the
features_of_software_and_they_are_using_the_software_efficiently.

5._From_the_analysis_it_can_be_seen_that_majority_of_customers_are_
satisfied_using_the
so_management_software_in_their_schools.

6._From_the_analysis_it_can_be_seen_that_the_overall_service_satisfact
ion_is_only_60%
respondent_are_fully_satisfied_using_ERP_software,_25%_respondent_a
re_satisfied
using_ERP_software_respondent_are_8%_partially_satisfied_using_ERP
_software
and_still_5%_of_respondent_are_not_satisfied_using_ERP_software_for
_managing_their
schools.

42
CHAPTER_–_09
REFERENCES

43
 Bibliography

All_the_above_information_has_been_collected_from_various_sourc
e._These_sources_are_as
Follows,

Book:

Marketing_Management-by_Philip_Kilter_&_Dr.Mahesh_Kulkarni.

Research_Methodology_-_by_C._R._Kothari

Websites:

www.itwizz.in

www.schoolmanagementsoftwares

44
Chapter_–_10
ANNEXURE

45
 Annexure

Questionnaire_-_Survey_on_satisfying_level_of_ERP_Softw

Name_of_School_:-

Address_:_-

Contact_no_.-

1) Are_you_aware_of_School_management_software?

a)_Yes

b)No

2) Do_you_have_ASAP_software_to_manage_society?

a)_Yes

b)_No

3) What_is_the_frequency_of_using_ERP_software?

a)_Daily

b)_Weekly

46
 c)_Monthly

d)_Rarely

4) Do_you_have_ASAP_Mobile_App_in_your_Phone?

a)Yes

b)No

5) How_much_will_you_rate_the_database_management_of_ASA

(Here_5_indicate_Excellent_4_indicate_Very_Good,_3_indicate_Good,_2
indicate_Very_Poor)

5 4 3 2 1

Data_Management

6) How_much_will_you_rate_the_Security_&_Backup_management_
of__ERP_software?

(Hero_5_indicate_Excellent,_4_indicate_Very_Good,_3_indicate_Good,_
2_indicate_Poor,
indicate_Very_Poor)

5 4 3 2 1

Security_&_Backup
47
 7) How_much_will_you_rate_the_Role_Based_Access_of__ERP_soft
ware?

(Here_5_indicate_Excellent_4_indicate_Very_Good,_3_indicate_Good,_
2_indicate_Poor._1
indicate_Very_Poor)

5 4 3 2 1

Role_based_access

8_)_How_much_will_you_rate_the_Reporting_Management_of__ERP_softwa
re?

(Here_5_indicate_Excellent_4_indicate_Very_Good,_3_indicate_Good,_
2_indicate_Poor,_1
indicate_Very_Poor)

5 4 3 2 1
Reporting_Management

48
 9_)_How_much_will_you_rate_the_Communication_Management_of_ERP_s
oftware?

(Here_5_indicate_Excellent,_4_indicate_Very_Good,_3_indicate_Good,_
2_indicate_Poor,_1
indicate_Very_Poor)

5 4 3 2 1

Communication
Management

10)_How_much_will_you_rate_the_Account_Management_of_ERP_soft
ware?

5 4 3 2 1
Account
Management

49
11)_Rate_the_parameter_affecting_the_satisfaction_level_of_ERP_Softw
are?

(Here_5_indicate_Excellent,_4_indicate_Very_Good,_3_indicate_Good,_
2_indicate_Poor,_1
indicate_Very_Poor)

5 4 3 2 1

Pricing
Services

12)_Are_you_satisfied_using_ERP_Software?

a)_Partially_satisfied

b)Satisfied

c)Fully_Satisfied

d)Not_Satisfied

13)How_much_will_you_rate_the_ASAP_software_on_the_scale_of_1_t
o_5?

50
1______________2_____________3_____________4______________5

14)What_are_your_suggestions_regarding_ERP_Software?

Ans:

51