“LAYBRARY CYBER CAFE”

AGUILA | DEL ROSARIO E.

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INTRODUCTION
As the popularity of the internet continues to grow at an
exponential rate, easy and affordable access is quickly becoming a
necessity of life. 21st century students are referred to as digital
natives since they were born in the age of information and
communication technologies. They use computers for most of the
activities of traditional childhood such as play, communication
and even learning.

Computer shop business is one of the most in demand business in

Laguna. Internet cafes is a trend because of the fast changing
technology that the people embraced, just like here in the
Philippines
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Theoretical Background
The concept of Service Innovation was first discussed by Ian Miles (1993) and
has been developed in the past two decades. It is used to refer to many things.
These include but not limited to: a). Innovation in services, b). Innovation in
service processes, and c). Innovation in service firms

Service innovation is a new or significantly improved service concept that is

taken into practice. It can be for example a new customer interaction channel,
a distribution system or a technological concept or a combination of them. A
service innovation always includes replicable elements that can be identified
and systematically reproduced in other cases or environments. The replicable
element can be the service outcome or the service process as such or a part of
them.
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Theoretical Background
A service innovation benefits both the service producer and customers and it
improves its developer’s competitive edge. A service innovation is a service product
or service process that is based on some technology or systematic method. In
services however, the innovation does not necessarily relate to the novelty of the
technology itself but the innovation often lies in the non-technological areas.
Service innovations can for instance be new solutions in the customer interface, new
distribution methods, novel application of technology in the service process, new
forms of operation with the supply chain or new ways to organize and manage
services.

Miles pointed out that innovation is important to services by dealing with

competitive pressures, pressure to save costs and to respond to new social demands
and potential competition with disruptive services. With industrialization of service,
service firms are considered job generating –contributing to overall quality of life;
helping to coordinate complex economy and society. With this, firms demands high
professional, technical and especially social skills
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Knowledge gap
The study used descriptive method of research to determine the
feasibility study of setting- up a cyber café in the town of Cabuyao,
Laguna. This has an edge over the other method because it helped
the researchers to gather more information in order to have a
better understanding about the research

In addition, the researcher undertook a feasibility study which

covers marketing, technical, operational, organizational,
manpower, and financial feasibility. The researchers also analyzed
the contribution to the community and the corporate social
responsibility of the proposed business.
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Statement of the problem

Laybrary Cyber Café encountered different problems on their daily
operation, problems from their connections, hardware and
software issues and the convenience of the customers. Listed
below are the following problems that need to be resolved:
1. How will the Laybrary Cyber Café attains reliability and
stability of their network and internet connections?
2. How will the establishment resolve those connection lag that
leads to disconnection?
3. How will the establishment resolve hardware and software
issues?
4. How will Laybrary Cyber Café maximize their space without
compromising the convenience of their customers?
 CONCEPTUAL FRAMEWORK 7

INPUT PROCESS OUTPUT

1. Market and Industry 1. Market Feasibility
Profile
 Market demographic
profile
 Market preference
 Industry
competitiveness
 Market potential Feasibility Study of 2. Technical and
2. Technical and Operations Setting- Up a Cyber Café Operational
Descriptionsfirst second last
 Location
 Production process and
equipment
 Equipment (computers)
 Government regulations 3. Social/Community
3. Capital Requirements Contribution
4. Significance to
Community and Economic 4. Financial Feasibility
Progress
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SIGNIFICANCE OF THE STUDY

Investing in a computer shop business is a risk but analyzing and studying your business
will lead you nowhere but to success, and this study will show the significance and
importance of that

✖ The researchers consider the results of this study important to the IT students,
business persons, schools, and government.
✖ The IT students may get an idea of the knowledge and skills required to work in an
internet café. The idea will help him or her anticipate the knowledge and skills
requirements of other IT businesses.
✖ The business persons may consider the results as bases if they intend to venture into
internet café business. This may be a good reference in preparing a business plan.
✖ The schools may consider the information in designing the curriculum. Teachers of
business and IT subjects may also consider the information as a topic for discussion.
✖ The government may get an idea of the job that may be available from internet cafés.
This study may also provide information of the economic capabilities of Laguna.
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RESEARCH DESIGN
This survey research aimed to determine the resources of the internet cafés to operate
the business and the services they offer. The instrument was made of three parts. The
first part determines the basic profile of the internet café. This was designed to collect
the following data: year started, initial capital, office space (rent or owned), age of the
owner, sex of the owner, and educational attainment of the owner. The second part
determines the resources of the internet café to operate the business. This was designed
to collect the following data: number of employees, sex of the employees, knowledge and
skills of the employees, and the facilities and equipment of the internet café. Lastly, the
third part determines the services offered by the internet café. A quota sampling method
was employed and the selection was based on the willingness to participate in this study.
Each authorized person of the selected internet cafés was given the instrument. After
collecting the instrument duly supplied, the data were processed. The frequency and
mode were used to analyze the gathered data.
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RELEVANT REFERENCES
https://www.academia.edu/4731178/CHAPTER_1-CHAPTER2
http://www.aijc.com.ph/survey_internet_access.pdf
www.unescobkk.org/education/ict
http://ci-journal.net/index.php/ciej/article/viewArticle/314/320
https://scholar.google.com/scholar_lookup?title=Internet%20case%
20as%20a%20supportive%20educational%20