EngGrown Lived Experiences of Salon Workers Towards Use of Eng Lang

City College of Calamba
Dalubhasaan ng Lungsod ng Calamba

Department of Business Education
ENG-GROWN: THE LIVED EXPERIENCES OF SALON WORKERS
TOWARDS THE USE OF ENGLISH LANGUAGE AT WORK
A Research Paper
Presented to
Rex Angelo Rizal
Calamba City
In Partial Fulfillment of the Requirements in English For Specific Purposes
Banaticla, Trixia Mae A.
De Vera, Rhealyn C.
Labay, Rey Angelo
Maravillo, Edna C.
Salomon, Jessa Mae O.
Silvestre, Cristine Joy D.
Velarde, Arianne R.
II A2
SEPTEMBER 2019
Department of Business Education i
ABSTRACT
English has always been one of the official languages of the Philippines
and according to the website; Britishcouncil.ph it is spoken by more than 14 million
Filipinos. This paper deals with the usage of English language to a normal
employee, how is it important and if he uses jargons.
This paper aims to investigate the relationship of English language and a
typical employee based on his/her lived experiences. As its title implies “Eng-
Grown” ,which derived from the words English and Grown, the main purpose of
the study was to describe and get the response of the employees directly from their
point of view on how are they affected by the continues growth of English and how
are they affected in order to come up with a reflection that would be beneficial to
students and their profession in the future. The methodology used in gathering data
for this paper is an interview that was set like a casual talk to the interviewee. The
participant in the study was from the salon namely, Airbrush 21 Salon and Spa
located at Brgy. Uno Calamba City, Laguna. There are different professions that
need highly competency in English. But in this study, the researchers found out that
not only the white collar workers are required to learn English but even those blue
collar workers like manicurist, therapist and other jobs are both required knowledge
of English but in different ways. In this case of our interviewee, knowledge of

Department of Business Education ii
English is required but a very high competency level was not necessarily required.
Knowing the terminology of their field and having the understanding and courage
to use the English language were seen as more important. Mastering grammar or
pronunciation were not the most important factors but instead the main idea was to
able to communicate comprehensibly. Therefore the study revealed that there is a
relevant relationship between the English language and an ordinary employee
working at a salon.
Keywords: blue collar workers, English language, communicate comprehensibly,
competency level
Department of Business Education iii
ACKNOWLEDGMENT
The researchers would like to express their deepest gratitude to the
following persons who have made a great contribution to this study.
To the Airbrush21 and their worker Sharon, for making this study
possible and for their time and patient during the interview. For being cooperative
in providing the researchers all the data they needed and for being a respondent in
this study.
To Mr. Rex Angelo Rizal, for guiding and letting us do the research.
The City College of Calamba (CCC) that serve pillars of knowledge for
the researchers.
To the Parents, for financial and moral support during the research
duration and for their endless patience and support that boosted the morale of the
researchers.
Above all, the researchers humbly thanks to Almighty God for the
strength, will and spiritual guide to make this thesis possible.

Department of Business Education iv
TABLE OF CONTENTS
Title Page
Abstract i
Acknowledgment iii
Table of Contents iv
Chapter 1 1
Chapter 2 4
Chapter 3 8
Chapter 4 22
Chapter 5 35
Picture 1 35
Picture 2 35
Picture 3 36
Picture 4 36
Picture 5 37
References 38
CHAPTER 1
INTRODUCTION
Communication skills in English have been identified as indispensable
workplace tools in different field of works (Hynes & Bhatia, 1996). Employers are
constantly in need of employees with strong communication skills covering a
wide range of verbal and written communication. As there is multi-cultural and
multi-linguistic work force in the companies, employees should be interactive and
communicative with others, for which English is the common language which
connects people. It is used for official communication in meetings, presentations,
training, programmes, conferences, letters, documents, reports etc. for this purpose
employees are expected to read, write, speak and understand English. In general,
English language is considered the primary prerequisite qualification for
employment. Also it has been seen as a passport to a pensionable government job.
English proficiency is a key factor for employment success and advancement
English for Specific purposes (ESP) aids the needs of the students to
learn the language for a particular work or study-related reason. ESP has always
focused on needs analysis, text analysis and the training of learners to communicate
effectively in the tasks prescribed by their academic or professional situation

Department of Business Education 2
(Dudley-Evans & St. John, 1998).This course prepares the students to be confident
enough and to be globally competitive once they are expose in the workplace. So,
upon completion of the course, English is usable immediately in the employment
context. . Such preparation will result in greater academic performance since no
time is wasted in acquiring necessary language.
This activity aims to prepare students about different work and career
opportunities outside school. Part of this training is the activity that requires
significant aspect that will help students to discover how important English
language is, in each and every profession- blue or white collar jobs. Blue collar jobs
commonly uses English language in their workplace but white collar jobs does not,
so to take a step and to open up students of ESP they are assigned to interview the
skilled workers or the non-usage of English language. The interview intends to
know the nature of their works and importance of English language in their jobs
specifically when performing their own duties. It seeks also to know the jargons that
were commonly used in the workplace and how often they used it. Overall, this
activity is intended for students to evaluate and understand the essential of English
language in different field of career opportunities.
The globalization of knowledge, and of higher education itself, is
contributing to an increasing use of English as the medium of communication all
over the world. This study would help the interviewer to better understand the
importance of English language specifically the course intended to it- English for
Specific Purposes (ESP). This activity will encourage students to learn and
appreciate the ESP that mainly focused on the needs of the learners. They will
encounter such circumstances which will help them to explore the workplace and
gave them an insight about how English language is important in the career field.
With this study, the students will be acquaint on the advantage of learning ESP in
the future field including ; Helping your company to succeed, building trust with
colleagues and clients, building and improving international relationships,
enhancing your skill-set and commanding a higher salary and enhancing
international relationships through cultural understanding. These advantages will
make the ESP students to make the learning easier and enjoyable as it is
concerned with their future profession

CHAPTER 2
THE INTERVIEWEE
Filipinos are recognized as one of the most hardworking people in the
world. They work simultaneously having or more jobs in a day. They work just to
provide the needs of their family to survive. In the Philippines, most of the workers
in the cities are the people from provinces. Though it‟s a good choice to live in
province people prefer to live in cities in order to provide daily needs. Other cities
are now absorbing some of the industries from Metro Manila. By moving to these
emerging cities, people may be able to look for companies that require their skill set.
They also choose to work in cities than provinces because of high salaries. But not
all people manage to find job that have high salaries especially if those people are
not degree holder.
Those who work in salon and spas and do services such as "manicurist
and pedicurist" - the one who do manicures on hand and feet providing treatments
to groom fingernails and toe nails and the "massage therapist" - treat client by using
touch to manipulate the soft tissues of the body. These two jobs work full time but
some have variable schedules and work part time.

This chapter deals with the interviewees‟ character sketch, their
educational attainment and nature of job. The interviewers had the opportunity to
talk with an employee working at a Salon namely Airbrush 21 Salon and Spa. It is
located at 2nd Flr., Chipeco Bldg., #75 JP Rizal St., Brgy. 1, Calamba, Laguna,
established at year 2012 by the owner namely Ness Gorospe Henchon. With the
consent of the interviewee, she allows us to share some of her basic information
also, she allowed the interviewers to have some of their pictures on social media.
Image 1. The Interviewee –Sharon.

Image 2. Manicurists and Massage Therapist at Airbrush 21. From left, these were
Dianne, Sharon and Jona.
Ate Sharon, the interviewee, is a 32 year old female from Ormoc. She is
a woman with fair skin complexion, have a height of 5'1 feet and weight of 50
kilogram. She is a Highschool undergraduate but have attended several TESDA
Trainings for massage therapist. She is working in AirBrush21 Salon and Spa since
August 09, 2019 as a massage therapist and part-time manicurist after working in a
particular spa (which she didn't mention the name) for 3 years. She is currently
residing in Los Baños , Laguna with her spouse and 3 children.

The other interviewee named Dianne wasn‟t able to participate on
foregoing discussion with Sharon also she didn‟t shared information about herself
while Donna was on leave.

CHAPTER 3
TRANSCRIPTION
Trixia: So, whats your name ate?
Dianne: Uhm Dianne
Trixia: Ate Dianne, how many years you've started as manicurista?
Dianne: Wala pang isang taon.
Trixia: Wala pang years, so how are you hired? Are you tita Nes' friend?
Dianne: Oo, kaibigan ako ni ate Nes.
Trixia: So you're tita Nes' friend, have you attended trainings/ seminars about
your job?
Dianne: Training, wala.
Trixia: Uhm, so si tita Nes yung nag-train sayo.
Dianne: Oo, si tita Nes.
Trixia: So usually, anong season yung pinaka-peak nyo or in demand, yung
tipong pinakamaram ing nagpapalinis ng kuko?

Dianne: Ber months
Trixia: Have you had "big time" clients?
Dianne: Hindi pa.
Trixia: Ahh, not yet (to Dianne) Eh, ikaw ate, naka-experience kana ba ng
bigating client? Yung tipong mga nag i-english sila (to ate Sharon)
Sharon: Bago lang din po ako dito sa salon, kaya wala pa. Pero dun sa dati kong
pinagtatrabahuhan,madami. Dati kasi akong masahista, doon po talaga
meron, madami kasi madami nagpapamasahe na sosyal doon. May mga
Chinese, Korean, Amerikano sila sila po madalas na nagpapamasahe sa
amin
Trixia: Ahh, so former po kayong masseur? Masahista, saan po?
Sharon: Dyan lang po sa crossing papuntang real, therapist po ako doon. Bago
lang po ako nagsimula dito, sabay po kami August 9.
Trixia: Dito, manicurista at nagma-massage din. So kumusta naman nung na-
encounter mo yung mga client mo doon?
Sharon: Okay naman po.
Trixia: Mga, nag english-english ba sila, ganon? Kinakausap kausap mo ba sila?

Sharon: Hindi ko po sila kinakausap. minsan na-oo nalang ako kasi di ko naman
sila naiintindihan. Kasi kahit englishin mo sila „di sila masyadong
makaintindi ng english talagang korea po talaga sila chinese po talaga sila.
Trixia: Lahat po ba ng customer nyo…
Sharon: Lahat lahat naman po mga customer ko, mga arabo ganyan tapos
korea…(*ay talaga customer nyo sila?) yun po marami ako na encounter -
(Unnecessary noise)
Trixia: So naencounter nyo yung may nagrereklamo sa inyo habang
minamasahe…
Sharon: Opo di po natin maiwasan dahil meron pong client na mataray dapat po
pagpasensiyahan mo dahil client mo talaga yan
Trixia: Paano-- Pwede mong ikwento samin ano yung nangyari? Anba siya,
nasaktan?
Sharon: Hindi minsan mo talaga may gustong mabigat yung katawan niya parang
gusto nila yung, yung ano yung timbang parang tama yung ano mo yung
massage. meron namang gusto medyo hard lang tapos light lang.
(Unnecessary noise …)
Sharon: Opo mam
Trixia : Tapos ano nangyari nun? Di sinusod mo na lang yung sinasabi niya?
Sharon: Opo, iniiwasan po namin talaga yung may reklamo yung customer kasi
po mawawalan kami ng trabaho, tinatanong po muna namin kung hard po
ba o light ng konti (Unnecessary noise continues)
Trixia: Ikaw naman ate (pertaining to Dianne) Since anong month ka nagstart
kay tita Nes?
Dianne: This month lang.
Trixia: Ah, this month lang… (Unnecessary noise) Ikaw naman ate since anong
month ka nagstart dito kay tita Nes?
Sharon: Ano, August 9 po ako.
Trixia: August... Ah sabay lang kayo?
Sharon: 10 po yan 10
Trixia: Ah almost magkasabay lang. So bago lang talaga?
Sharon: Opo. (Unnecessary noise)
Trixia: Pero ikaw ate... Kung hindi ka nagmamanicure ngayon? Ano profession
mong sa tingin mong gingawa mo? (to Dianne)
Dianne: Nag-aaral po.
Trixia: Ah! Ano pong age mo na?
Dianne: 19 po
Trixia: Ah, magkaka-age lang tayo. Ikaw ate? (Pertaining to Sharon)
Sharon: 32 po.
Trixia: So if hindi ka manicurista o masahista, anong profession sa tingin mong
ginagawa mo ngayon?
Sharon: (Unnecessary noise) Naku! naggagatas ako ng tubo dun sa probinsya.
Mabuti na nga ito eh! Pag nasa Ormoc ako, naggagatas ng tubo! Dito
nalang ako hindi mainit Aircon pa.
Trixia: (laughing) Pero may naisip po ba kayong ibang trabaho yung gustong
gusto nyong gawin?
Sharon: Wala naman akong mapasukan di ako graduate ng highschool eh.
Trixia: Pero if ever po na nakagraduate kayo?
Sharon: Naku… Talaga namang gustong-gusto ko grumaduate eh, Wala na gahol
na sa ano, sa edad 32 na going 33 na po eh.
Trixia: (Laughs)
Sharon: Oo nga po, may anak na pati ako tatlo, hindi na maasikaso yang aral-a
ral na yan.
Trixia: So balikan natin yung mga client mo ate, pano kapag ano, pano kapag,
may mga gusto sila, tapos, eh di nagawa mo na, „di syempre ano!
Binibigyan ka ba nila ng tip?
Sharon: Natural po may tip po kami mam kasi minsan po wala po kaming gawa,
wala po kaming customer wala po kaming pangkain.
Trixia: Ahh…
Sharon: Kasi lingguhan po ang isang sweldo namin, 75 lang po ang araw namin
dun, kailangan meron kang isang gran kahit isa manlang for buddy kasi
may tip envelop ka tapos may tip box po kami dun sa pinakaharapan.
Trixia: Ahh okay, Merong tip box.
Sharon: Oo
Trixia: Yung pinag hahati hatian nyo?
Sharon: Hindi po hati hati po, kasi kung ano lang yung pangalan doon na nakasulat
na iyon.
Trixia: Ahh
Sharon: Yun lang po yung sa iyong tip.
Trixia: Ahh may pangalan.

Sharon: Kailangan marami kang customer na makilala nyo po. Para marami kang
gawa.
Trixia: Ah, ano naman po yung pinaka hindi nyo malilimutang experience n‟yo?
Dun sa pagmamasahe nyo sa…
Sharon: Yung minsan, may mga bastos pong customer, iniiwan po namin.
Trixia: Ah talaga?
Sharon: Hindi maiwasan mam, meron kasing ganun po, naghahanap po sila ng
extra, eh wala po kami, hindi kami extra eh.
Trixia: Ah, okay. (Laughs)
Sharon: Hahaha (laughs)
Sabi... “Sir mali po ang pinasukan nyo sir massage lang po talaga dito.
Hindi po porke SPA to, meron pong kababalaghan, wala po…”. Kaya
minsan nasisira kami diba? Marami nang balita Ma‟am , iniiwasan po
namin yan, kaya pag sabi na hindi ka maka short dun sa massage nuh??
Walang gagawa sayo, walang therapist pupunta sayo kasi pang lahatan
talaga yun Maam eh, yung sa loob na yun, tag-thirteen (13) bed. Kailangan
walang kabastusan dun kasi magkakasama kayong mga therapist dun, ang
dami. Tapos kung babae ibang room ang babae, pag lalaki, lalaki lang po.
Trixia: Ah…
Sharon: Wala hahalo dun na iba.
Trixia: Ah, okay…
Sharon: Kung may ano man ganun, may VIP man sa mag-asawa po un,
dalawang kwarto po, additional two hundred (200). May private room
po kasi yun… Eto pangalawang apply ko sa massage dito lumipat ako
kay Sir Rolly.
Trixia: Dito naman po, wala pong…
Sharon: Pero mas matagal ako doon.
Trixia: Dito po sa mga clients nyo po dito?
Sharon: Wala pa naman po.
Trixia: Ah, wala pa.
Sharon: Oo... mga ano lang, mga matatanda ganun tas mag asawa ganun lang, sa
Sabado meron akong client mag-asawa po sila.
Trixia: Pero dun po sa mga naging clients nyo na foreigners, wala naman po
kayong naranasan na ganun ?
Sharon: Wala po, sa mga tagalog lang po.
Trixia: Ah… (Awkwardly laughs)

Sharon: Oo po totoo po sinasabi ko, sa english okay okay pa, di pa masyadong
hard sa mga ano ung sexual, tagalog talagang pahirapan ka pa eh, titigas
pa ng ulo, sabing isa lang towel na gamitin kasi mahirap maglaba,
daming gagamitin na towel
Trixia: Pero sa tingin mo ate Sharon--
Sharon: Po?
Trixia: Sa mga masahista, required sila na matutong mag-english ?
Sharon : Ah oo, kelangan talaga na matuto ka rin sa english kasi hindi lahat lahat
tagalog dito pumapasok no? Sosyal nga ano dito costumer, mga
yayamanin... Yung iba nagpapanggap mahirap, nagtatricycle, mayaman
pala .
Trixia: Ah hehehe
Sharon: Nag commute commute lang, ung client ko, Intsik un ,Los Baños lang
nakatira din sya, di ko alam kung sang Los Baños sya, basta taga Los
Baños din daw sya.
Trixia: Nice...
Sharon: Andoon nga yung kapatid ko tsaka yung pamangkin ko nandoon kay Sir
Erwin, ako lumipat ako dito kasi nakaaway ko yung kumare ko si Gelo
ang yabang yabang na kung magsalita sa akin, nanakit pa!

Makipagmeeting ka sa employer hindi ka pwedeng manakit, mangurot,
mangganyan tapos ginaganun ka (unethical act) parang di sya nag-aral
ba! Parang ninanakdawan (belittled) nya kami, na masahista lang talaga
kami, hindi, dati din siyang therapist pero ganun po sya kung makipag-
usap sa employer kasi sya na po nagmanage hindi na po si boss kasi di
na kaya mag... hindi na po kaya magmanage ni boss dahil marami nang
business si Sir Erwin kaya sabi ko kay Sir Erwin alis na lang po ako kaya
nagresign ako tapos dito nga ako napunta kay Sir Rolly utol po ni
Chipeco Konsehal Joaquin... Joaquin noh?
Trixia: So nag-attend po kayo ng trainings and seminars sa pagiging therapist?.
Sharon: Trainor po, may trainor po kami.
Trixia: Ah okay. Pero wala po kayo noong certificate... NCII ganun?
Sharon: TESDA po
Trixia: Ah nag TESDA po Kayo?
Sharon: Opo kaming lahat po pero ano yun sampung libo...
Trixia: Ano pong ginawa nyo sa TESDA?
Sharon: Parang nag-aral talaga kami ng massage kung saan po yung aanuhin mo
yung pipindutin mo, yung hindi nyo sya pipindutin sa may buto doon
po talaga sa may mga ganyan (certain part of the body)

Trixia: Ahh okay. Kailan kayo nagganun ( referring to TESDA)?
Sharon: 2011 po kami nag TESDA po.
Trixia: Tapos?
Sharon: Kaming lahat twenty three (23) kaming mga babae. Ngayon nag-asawa
kami, dose na lang sila doon
Trixia: Ah yung employer nyo dati sila po yung nag...
Sharon: Nag TESDA po pero nagstop kami.
Trixia: Sila yung nagpush na mag TESDA kayo noon? Ano yun sagot nila yung
expenses?
Sharon: Ano po may tagapunta doon may tatlong babae po na nagturo po sa
amin.
Trixia: Ah okay so sila yung nagtrain sa inyo?
Sharon: Tapos biglang pag ano noon, bigla nilang ichecheck yung papel kung
tama yung ginagawa mo yung answer sa sagot doon parang nag-aaral ka
talaga. 3 months bago matapos ang training na ganun sa TESDA... Lalo
na yung ano magturo ng massage, magturo ka ng massage. Yan
(referring to Dianne-trainee) tinuturuan ko yan matagal pa yan
makasabak ng matinding... Kasi minsan di namin isasabak sa alam

naming mataray na customer kasi training palang sya eh. Hindi po basta
basta pinipili ni Ate Nes yung ganun dapat daw po ako
Trixia: Ah so nagtuturo na din po kayo?
Sharon: Opo.
Trixia: Edi extra income na din po yun sa inyo?
Sharon: Opo pero si Sir na po bahala kasi po minsan walang fee talaga.
Trixia: Dyan naman po sa pagmamanicure nagtraining po kayo Dyan?
Sharon: Wala first time lang po, ngayon lang kayo dumating eh... Kung kailan
nga walang manicurista si Junay umabsent kasi yung anak may sakit, siya
sana ngayon baliktad naman kung kailan may bisita na kami may
estudyante, wala sya oh diba? First time ko kaya dahan dahan lang takot
ako makasugat sa ano...(Laughing) Hindi ako expert dito, expert lang sa
massage Hindi sa kamay ng iba. First time ko lang po humawak ng ibang
kamay nagsasabi po ako ng totoo ayaw ko po talagang magsinungaling.
Trixia: Dun sa, ano ate, since bago ka palang naman dito kay tita Nes, may mga
naeencounter ka ba na mga words na ginagamit nila kapag nag-uusap
sila ganon? Yung mga hindi-hindi masyadong familiar ganon? May mga
jargons silang ginagamit, halimbawa gusto nilang mag-usap tas iba yung
lenggwahe na ginagamit nila ganon?

Sharon: Wala na yun.
Trixia: Wala na yun? Yung mga terms na kayo lang yung nakakaalam, kung
baga since kayo nga? Pag nagmamasahe nga kayo, may mga terms kayo
na hindi alam, tulad nyan tinuturuan mo sya diba? Ano yung usually na
mga terms na tinuturo mo sa kanya?
Sharon: Back massage, foot massage at tyaka yung ano, chair massage po at
tyaka foot spa.
Trixia: Pwede niyo pong i-share samin kung ano-anong mga klase? Paano mo
sya idedescribe?
Sharon: Yung full body massage, ano may langis… ang dry massage po shiatsu
po coins lang po yung gamit.
Trixia: Ano po?
Sharon: Coins, pindot lang. Shiyaaatsu…
Trixia: Ano po yung shiatsu?
Sharon: Pindot lang po yung, dry massage sya.
Trixia: Ahhhh… Ang galling. Tapos? Yung foot spa? Tinuturo niyo din?
Sharon: Foot spa at scrub po at tyaka may ano may scrub po yung parang lotion
na may buhangin. Thirty minutes (33) lang po yun.

Sharon: Tas may client minsan na nasusugatan mo sa pag foot spa kasi matalas
minsan yung ano… Yung pang i-scrub. Di maiwasan tas mareklamo don
sa desk front, sa receptionist, nakakahiya. Oo nakakahiya lalo na dun sa
tinuturuan ka pa, dami nyang reklamo sayo. Bantayanan pa daw ako,
ganito ganyan. Uy si Sharon bantayanan mo yan sa pagmasahe.

CHAPTER 4
SUMMARY, CONCLUSION, AND REFLECTION
This chapter includes the key points from the interviewee (summary),
the interviewers‟ takeaways from those key points (conclusion), and the
interviewers‟ individual realization on the benefits of the output relative to their
future career.
SUMMARY
 The conducted interview shows the part of minority who‟s not fluent in using
English language.
 The interviewee, Sharon admitted that she‟s not good at using the English
language and based on her story whenever she had foreign clients, ”Hindi ko po
sila kinakausap. minsan na-oo nalang ako kasi di ko naman sila
naiintindihan...” she also mentioned that she‟s a highschool undergrad. This
implies that the lack of education affects the performance in using the language.
 “…nakaaway ko yung kumare ko si Gelo ang yabang yabang na kung
magsalita sa akin, nanakit pa! ... Makipagmeeting ka sa employer hindi ka

pwedeng manakit, mangurot, mangganyan tapos ginaganun ka (unethical
act) parang di sya nag-aral ba! Parang ninanakdawan (belittled) nya
kami, na masahista lang talaga kami…”. Sharon shared how she was unfairly
treated ny one of her friend that turned into manager that degraded her
personality.
 The interviewee‟s TESDA trainings helped her enhance her knowledge about her
work as she had these terms; Foot Massage, Hand Massage, Body Massage and
Shiatsu.
 “…kelangan talaga na matuto ka rin sa english kasi hindi lahat lahat
tagalog dito pumapasok.”. This clearly shows the importance of the English
language at work.
 English has been part of life of an individual, though it is not require to have high
competency in using the language for a manicurist, as long as the employee can
convey and communicate.
 English language is not just relevant to a licensed professional but also to any
typical employee.
CONCLUSION
 Not all the users of English language are fluent in using it.
 The researchers barely realized that education; its essence in the continuous and
life-long learning from elementary until the tertiary level is important. It is where
the knowledge about English language introduced and continuously develops.
 As these minority showed the percentage of not fluent in using the language due
to their deficiencies because they are lack of education the disadvantages arose.
This implies the impact of education; it‟s been used as an asset of every individual
somehow, creates a wall between people who has high and low competencies and
those with high competencies overpower the others. Meaning, the ability of
someone in English can improves and excels one's chance of getting a job.
 In today‟s world, education is very accessible. From the disadvantage arose,
treatment to overcome this has risen. TESDA and other trainings or seminars can
hydrate those that were affected to the knowledge that they thirst from.
 The interviewee clearly stated that English is very essential in her work. As they
work with their colleagues, customers or clients, boss, and partners from other
countries to understand each other, so they can form effective and productive
working relationships.
 Level of competency in using the English language varies in different professions.
For example, Certified Public Accountants are essential in decision making and
analysis they are required with the higher level of competency than these typical
employees. The most important thing is they can all comprehend and understand
each other‟s point while using the English language.
 The result of this research is a proof that both professional and non-professional
workers need the English language. It is proven that having an English ability or
good communication skill is an advantage.
REFLECTION
SILVESTRE, CRISTINE JOY
According to ate Sharon, “Ah oo, kelangan talaga na matuto ka rin sa
english kasi hindi lahat lahat tagalog dito pumapasok no? Sosyal nga ano dito
costumer, mga yayamanin... Yung iba nagpapanggap mahirap, nagtatricycle,
mayaman pala”.
English is an important tool especially when it comes to work. It plays a
major role in communicating to other people. English is also one of the most used
language in the world. It helps the workers to communicate to foreign people. Also,
it helps them to understand and generate sentences. And at the same time, you‟ll
improve your vocabulary and comprehension skills without even feeling like you‟re
studying. A good knowledge of English allows you to communicate effectively with
international clients, helping them to trust you resulting in strong and lasting
business relationships. You could get ahead of other candidates when you are
applying for a new job or a promotion by being proficient in English. Speaking
English opens up a wide range of new opportunities both in your career and in your
personal life.
Showing you‟ve learned a foreign language like English will show
employers that you‟re dedicated and have a work/study ethic. It also shows you are
a dedicated and hard-working person. Employers look for these skills.
MARAVILLO, EDNA
21st century learner possess different aspects of competencies; Learning
skills, Literacy skills and life skills which help us to thrives in today's world. In our
generation we can't deny the fact that English language has been the lingua Franca
all over the world and it has been the most significant language that we can
communicate to different person with different nationality. Being able to speak and
understand English is an edge to other people who can't, especially when applying
for a job. Learning English can help you pursue and obtain more career
opportunities.
Ate Sharon is an employee of Airbrush Salon for almost 1 month. She's
not really a manicurist actually she is a masseur but due to certain circumstances she
was assigned to take responsibility on handling the nails of customer.
Knowing that she is a blue collar worker Ate Sharon says "Ah oo, kelangan talaga
na matuto ka rin sa english kasi hindi lahat lahat tagalog dito pumapasok no? Sosyal
nga ano dito costumer, mga yayamanin..." . It clearly showed that all types of
workers are required to know how to speak in English.
This interview gave us the realization about how essential English
language is, in performing job even you are classified as a blue collar worker. As
future CPA, my future career would most likely require me to do presentations and
write formal emails to clients, business partners, bosses and even my subordinates.
Through this experience it gave me an insight that we should learn how to speak
and write in English language as it is being a near-mandatory requirement for any
kinds of jobs. Also, it helps me to better understand how the real world works and
as a future professional this will help me to lead in a good path that possesses
linguistic competencies.
In conclusion English language is very important in today's world as it is
the lingua Franca that enable us to understand each other. To have a successful
career, people would look at how thoroughly you can speak English because when
you talk to clients you need to make them feel comfortable and make them
understand what you are trying to say especially when you want to be part of the
International World in the future. English language may not be essential for now
but it is the greatest help someday you are required of.
VELARDE, ARIANNE
We all know that having the ability to communicate using English
language is important. It can boost our confidence and by that we can be competent
enough.
The interview that was conducted which entitled, "Engrown: The Lived
Experiences of Salon Workers towards the Use of English Language at Work" aims
to know how important English is in the nature of the job of a manicurist and
massage therapist.
Our interviewee, Ate Sharon believed that knowing how to
communicate using English language is really important. When Trixia asked her if
English is important for her, she answer without hesitation saying, " ah oo, kelangan
talaga na matuto ka rin sa english kasi hindi lahat lahat tagalog pumapasok dito no".
By that, we realized that it is really important in every nature of a job. It is because
we are in a globalized era wherein people of different nationality are everywhere and
English language as the universal language should be taught and learned.
As a Certified Public Accountant, it is really important that we are well-educated
and is fluent in English language. We, CPAs is in a profession wherein we need to

communicate with people/clients who may not understand tagalog especially our
foreign clients. As I said, we are in a globalized era and the possibility to talk with
people with different language is big. In addition, English is also known as the
Business Language and we Certified Public Accountants in the world of business.
BANATICLA, TRIXIA MAE
English language played important role on different fields, it could be in
Science and Technology, Medical, Law, Business, Economics and so on. As
globalization hits our generation and promotes interconnectedness among nations,
English language served as our bridge to communicate and one of our tools in
development. This became one of the reasons why we tend to acquire such
knowledge to master this language. Even ordinary people are expected to learn the
language for as they work, English also becomes part of their lives.
From the conducted interview with an ordinary salon employee, it
implies the essence of using English language at her work. As she started to work
originally as a massage therapist she tends to encounter clients from different social
classes and nationality. This means that she needs to learn how to speak using
English language. Whereas it is the Lingua Franca which allows us to transcend
information, communicate and understand each other. And as she learns the
language, she also attended training that helped her to expand her knowledge.
The short talk we had done reflected on how important to learn the
English language. This language is important to a typical employee, much more to
licensed one‟s specifically to Certified Public Accountants. Whereas, CPAs are
important in decision making, so analytical, logical, and critical thinking are relevant.
Also, they work with high-end clients dealing with businesses. It is part of one‟s life,
it creates job and opportunities, it helps us to become better person and it spice up
our personalities.
DE VERA, RHEALYN
English is the language of business and communication worldwide so
the interview we've done on the massage therapist and part-time manicurist Sharon
would benefit us because we will be able to know why English language is very
important in every workplace weather professionals or not. We all know that many
countries around the world speak English. It is often nominated language to use in
many industries, that‟s why learning English gives us the skills to advance career in
industry where English is a required language just like what Ate Sharon said, “Ahhh,
oo kailangan talaga matuto ka rin sa English kase hindi lahat ng pumapasok dito
tagalog.” as she encountered customers from other countries and it is easy for her
to understand what they have said because she also understand English she can
communicate with them successfully.

Being fluent in English is essentially a survival strategy in today‟s
competitive world, and on being Certified Public Accountant, mastering the
language will help us master all the skills we need in the workplace. The ability to
communicate is a huge asset to many companies and industries, making this ability
very valuable skill. A good knowledge of English allows us to communicate
effectively with international clients and it makes your skill set more attractive to
companies who conduct business internationally.
In the Philippines, most industries and organizations hired applicants
that is knowledgeable in English because as one of the countries who speak good in
English it is a very important language that can be used to transact business from
different countries and it help us to understand and talk to them effectively. As Ate
Sharon even though she is an undergraduate of high school being a therapist and
manicurist need a training so that it makes them more skilled worker and
competitive just like the people who is degree holder.
As a student who is going to work in the future, it helps us as an eye
opener that Ate Sharon is one of the people who works hard to earn and money
and to provide the needs of her family even though she's not with them because she
said on the interview that she lives in the province and go here to look for a job that
could fit her qualifications and also that the busies world required learning the
English language for us to be able to communicate well with other countries.

SALOMON, JESSA MAE
In this world, we live in a truly global society, where communication
with almost every part of the world is possible. People used different language as
their medium of their communication but English is the common used language
among foreign language speakers. It is used by the people of specific locality,
region, and country for communicating, socializing, academic or professional
purposes.
The spread of English became the language of international business,
thus, a good command of English is essential. It is very important especially as they
work with their colleagues, customers or clients, boss, and partners from other
countries to understand each other, so they can form effective and productive
working relationships. Just like in the case of the interviewee who is a manicurist
and therapist, as she stated "Ah oo, kelangan talaga na matuto ka rin sa English kasi
hindi lahat tagalog dito pumapasok no. Sosyal nga ano dito, customer, mga
yayamanin..." Meaning, if her job required the use of English since there is a
possibility of having a foreign customers, what more those jobs that works in a
corporate world just like accountants or Certified Public Accountants (CPA).
For those future Accountants or Certified Public Accountant or already
in the field, it will be essential for their professional growth as the presence of
English attained the level of competitiveness. Their ability to express in both

written and oral form of language is very crucial for their career advancement. This
will be very important for them since being able to speak or use English language is
one of the criterions that the companies should consider. Meaning, the ability of
someone in English can improves and excels one's chance of getting a job.
Furthermore, the result of this research is a proof that both professional
and non-professional workers need the English language. It is proven that having
an English ability or good communication skill is an advantage. Many companies
prefer and consider this ability because they knew that this will be one of the assets
of their company. It will be beneficial not only for workers and future workers but
also to the growth of the economy.
LABAY, REY ANGELO
One of our objectives with this research is to investigate the relationship
of English language in the environment of typical employee to their specific job.
This research gave us the idea on how English language is oftenly use by typical
employees on their field of work, it gave us the realization on how important
English is not just only on our society but specially on our industry today as English
is used as a medium of communication in employment wherein order for us to
follow the globalize world we must to be fluent in English.

´ “Naku… Talaga namng gustong gusto kong gumraduate eh, wala na
gahol na sa ano, sa edad thirty two na going thirty three nap o eh”. Ate Sharon our
interviewee told us her willingness to finish her studies. It‟s sad that she‟s not able
to achieve her dreams, just because of her responsibility with her family she didn‟t
continue her studies. This gave me the realization on how lucky I am that I have a
chance to finish college and find a stable job after I finish this course, As a future
Certified Public Accountant ( C.P.A.). It‟s very important for me to be fluent in
English as I were going to communicate with different people, clients, customers
and workmates. It‟s important for us future CPA,s as English is the language of
businesses and it‟s use to prepare the financial statements of the company that we
are going to work to, it‟s important for us as we are going to make decisions for the
better future of our company.

CHAPTER 5
DOCUMENTATION
Picture 1. The Researchers. From left, these were

Rhea, Arianne, Edna, Cj and Trixia
Waiting for the others to finish up.
Picture 2. The Researchers and Manicurists. From

left, these were Cj, Trixia, Dianne, Arianne and Ate
Sharon.
Picture 3. The Researcher and the

Manicurist. From left, these were
Jessa and Dianne
Picture 4. The Researchers and the

manicurists. From left, these were,
Dianne, Ate Sharon, Trixia and
Arianne.
Picture 5. The Researcher, Arianne(on right) got the

manicure service of Ate Sharon (on left)
REFERENCES
Dudley-Evans, T. & ST. Jhons, M. J. (1998) Developments in English for Specific
Purposes, Cambridge, Cambridge University Press.
Hernandez, Butch (2015, July 11). English proficiency as a competitive edge.
Retrieved from https://opinion.inquirer.net/86602/english-proficiency-as-a-
competitive-edge.
Durga, V. Satya Sri (2018, January 14 ). The Need of English Language Skills for
Employment Opportunities. Retrieved from httlps://www.researchgate.net

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City College of Calamba

Dalubhasaan ng Lungsod ng Calamba

TOWARDS THE USE OF ENGLISH LANGUAGE AT WORK

Rex Angelo Rizal

City College of Calamba

In Partial Fulfillment of the Requirements in English For Specific Purposes

Banaticla, Trixia Mae A.

Labay, Rey Angelo

Salomon, Jessa Mae O.

Silvestre, Cristine Joy D.

and according to the website; Britishcouncil.ph it is spoken by more than 14 million

employee, how is it important and if he uses jargons.

This paper aims to investigate the relationship of English language and a

of English but in different ways. In this case of our interviewee, knowledge of

able to communicate comprehensibly. Therefore the study revealed that there is a

relevant relationship between the English language and an ordinary employee

Keywords: blue collar workers, English language, communicate comprehensibly,

The researchers would like to express their deepest gratitude to the

following persons who have made a great contribution to this study.

strength, will and spiritual guide to make this thesis possible.

Communication skills in English have been identified as indispensable

constantly in need of employees with strong communication skills covering a

wide range of verbal and written communication. As there is multi-cultural and

multi-linguistic work force in the companies, employees should be interactive and

connects people. It is used for official communication in meetings, presentations,

English language is considered the primary prerequisite qualification for

employment. Also it has been seen as a passport to a pensionable government job.

English proficiency is a key factor for employment success and advancement

effectively in the tasks prescribed by their academic or professional situation

upon completion of the course, English is usable immediately in the employment

context. . Such preparation will result in greater academic performance since no

time is wasted in acquiring necessary language.

skilled workers or the non-usage of English language. The interview intends to

language in different field of career opportunities.

The globalization of knowledge, and of higher education itself, is

contributing to an increasing use of English as the medium of communication all

colleagues and clients, building and improving international relationships,

enhancing your skill-set and commanding a higher salary and enhancing

international relationships through cultural understanding. These advantages will

concerned with their future profession

Filipinos are recognized as one of the most hardworking people in the

not degree holder.

some have variable schedules and work part time.

This chapter deals with the interviewees‟ character sketch, their

Image 1. The Interviewee –Sharon.

Dianne, Sharon and Jona.

kilogram. She is a Highschool undergraduate but have attended several TESDA

residing in Los Baños , Laguna with her spouse and 3 children.

The other interviewee named Dianne wasn‟t able to participate on

while Donna was on leave.

Trixia: So, whats your name ate?

Dianne: Uhm Dianne

Trixia: Ate Dianne, how many years you've started as manicurista?

Dianne: Wala pang isang taon.

Dianne: Oo, kaibigan ako ni ate Nes.

Dianne: Training, wala.

Trixia: Uhm, so si tita Nes yung nag-train sayo.

Dianne: Oo, si tita Nes.

Trixia: So usually, anong season yung pinaka-peak nyo or in demand, yung

tipong pinakamaram ing nagpapalinis ng kuko?

Dianne: Ber months

Trixia: Have you had "big time" clients?

Dianne: Hindi pa.

pinagtatrabahuhan,madami. Dati kasi akong masahista, doon po talaga